Kiosk Update and Management – Coffee Restaurant Case Study 2024

Kiosk Update and Management Case Study

Every successful kiosk project requires maintenance, updates and upgrades. Here is a good example of wanting to migrate the Windows version to the latest windows version for maximum support, reliability and security.

 

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Milestone achieved! We just successfully migrated 1,176 kiosks from Windows 8 to Windows 10 for remotely! A huge technical achievement for our team.

These ACRELEC kiosks are 5 years old, and honestly, they’re ready to go for another 5 years.

When people ask why our kiosks might be more expensive than others, it’s simple:
– Minimal downtime
– Exceptional performance even after years of use
– Seamless integration of peripherals, drivers, and system stability
– Remote OS support & migrations (like this one) without the cost of on-site visits
– Even sometimes PC upgrade kits, even for kiosks that are 10 years old!

Investing in quality means long-term reliability and lower costs over time.

I would like to highlight the commitment on this project of Norbert ELEUTERIO, Kolin Jozwiakowski, Samuel MALKA , Lucian Sevastru for his amazing support and Acrelec Software (Romania) dev team and infrastructure team for their support in general in this project

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More Posts on Kiosk Maintenance

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• “ I’m looking for a way to efficiently scale field service, maintenance …
• Kiosk Price & Kiosk Cost – How Much Does A Kiosk Cost?

Resources

• McDonald’s Kiosk – ACRELEC World Leader
• Popeyes Chicken Kiosk Locations in Prague Thanks To ACRELEC
• Wendy’s Kiosks Deployed ACRELEC

Kiosk Management:

– Conduct regular physical inspections of the kiosks to detect any hardware issues such as screen damage, peripheral malfunctions, or connectivity problems.

– Schedule routine maintenance to clean and service the kiosks, ensuring they remain in good working condition.

1. Regular Updates:
   • Ensure that the operating system and any kiosk software are up to date. This includes security patches, feature updates, and bug fixes1.
   • Update the content displayed on the kiosks to keep it relevant and engaging for users.
2. Monitoring and Reporting:
   • Use kiosk management software to monitor the health and status of your kiosks. This can include checking for hardware issues, software crashes, and network connectivity.
   • Generate regular reports to track usage patterns, performance metrics, and any issues that need addressing.
3. Security Management:
   • Implement security measures such as antivirus software, firewalls, and secure user authentication to protect against unauthorized access and malware.
   • Regularly review and update security policies to address new threats and vulnerabilities.
4. Content Management:
   • Periodically review and update the content displayed on your kiosks to ensure it remains current and relevant. This can include promotional materials, informational content, and interactive features.
   • Use content management systems to schedule and automate content updates.
5. User Feedback:
   • Collect feedback from users to understand their experience and identify areas for improvement. This can help in making necessary adjustments to enhance the user experience.
6. Hardware Maintenance:
   • Perform regular physical inspections of the kiosks to check for any hardware issues such as screen damage, peripheral malfunctions, or connectivity problems.
   • Schedule routine maintenance to clean and service the kiosks, ensuring they remain in good working condition.