Multichannel ordering and payment leader targets growing trend for in-store self-service ordering
Edinburgh, UK – March 22, 2017 – QikServe, the multichannel ordering and payment specialist, today announced that has rolled out a new solution for hospitality businesses that are looking to implement kiosk-based ordering and payment systems. The QikServe Kiosk Application is latest addition to QikServe’s suite of ordering and payment solutions, which also includes mobile, tablet and web-based applications.
The QikServe Kiosk Application gives operators a flexible, customizable platform for building their own self-service system. Operators combine brand logos, colors and images with QikServe’s intuitive user interface to deliver a unique self-service kiosk customer experience. Adding and updating product images, food and drink descriptions or relevant up-sell and cross-sell options, can all be easily managed by operators within the app.
In 2016, several restaurant giants made significant commitments to the implementation of self-order digital kiosk initiatives. Many hospitality operators view kiosks as the first step towards full mobile ordering, with no need to download an app or check in via mobile, customers are often more ready to engage via kiosks.
The QikServe Kiosk Application allows operators to capture guest data insights to intelligently optimize in-house operations, such as number of visits, most popular locations and kiosk positions, typical order spend, most ordered meals or successful upsells, peak self-service hours by day, week or month and more. This data can help operators optimize menus for greater spend and to provide enhanced experiences and services based on usage data.
“Kiosks offer hospitality operators more than just a new ordering option – they support operational efficiency by helping reduce queues and can provide eye-catching digital signage opportunities,” said Daniel Rodgers, CEO, QikServe. “Adding to our existing applications in mobile and web-based ordering our Kiosk Application provides operators with a fast, cost-effective way to implement self-service ordering using our purpose built screen flows and interface design that are designed to deliver great user experiences.”
QikServe’s Kiosk Application can be installed on any kiosk hardware running the widely used Universal Windows Platform, enabling secure, PCI-compliant payments via an integrated card-reading terminal that can be configured to accept payments types including Android Pay, Apple Pay, Chip and Pin, mag stripe and NFC Contactless.
QikServe’s patented technology allows hospitality operators to provide the ability to order and pay for food and drinks directly from any device. Using QikServe, guests can use mobile devices to order exactly what they want, when they want it. QikServe is available as a standalone, customer-branded app or can be fully integrated into hospitality operators’ existing mobile apps and POS platforms. It makes use of technologies such as in-store beacons or QR codes to alert customers to download and use the app. Once logged into the application, guests can open their check, add to their order, customize meals or room-service orders and pay for them from within the app. With Gold Partner status in Oracle PartnerNetwork (OPN), QikServe is fully integrated into Oracle Hospitality’s Point of Sale (POS) platform; therefore customers who use Oracle’s POS solution can quickly deploy a fully-branded mobile order and payment service for their diners. www.qikserve.com
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