The philosophy of great customer service | Derek Sivers

By | July 28, 2014

Customer Service

CD Baby had lots of powerful well-funded competitors, but after a few years they were all but gone, and they dominated that niche of selling independent music. 150,000 musicians, 2 million music-buying customers, $139 million in revenue, $83 million paid directly to musicians.  How did they do it?

Source: sivers.org

Client Care  (not Customer Service). Be available, be generous.  What would do if Paul McCartney called in? Every one is Paul McCartney.

Author: Staff Writer

Craig Keefner is the editor and author for Kiosk Association and kiosk industry. With over 30 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.