The philosophy of great customer service | Derek Sivers

By | July 28, 2014

Customer Service

CD Baby had lots of powerful well-funded competitors, but after a few years they were all but gone, and they dominated that niche of selling independent music. 150,000 musicians, 2 million music-buying customers, $139 million in revenue, $83 million paid directly to musicians.  How did they do it?

Source: sivers.org

Client Care  (not Customer Service). Be available, be generous.  What would do if Paul McCartney called in? Every one is Paul McCartney.

Author: News Editor

Kiosk manufacturer experience since 1993. Engineer for Verizon Bill Pay kiosks while at KIS in Colorado. Extensive device knowledge for printers, scanners, currency, PCI, ADA, touch screen technology, outdoor, biometrics such as fingerprint and IRIS. Runs and manages the current kiosk association, KMA. Works with U.S. Access Board on ADA and accessibility. PCI SSC participating organization. Member of National Retail Federation (NRF) and National Restaurant Association.