The philosophy of great customer service | Derek Sivers

Customer Service

CD Baby had lots of powerful well-funded competitors, but after a few years they were all but gone, and they dominated that niche of selling independent music. 150,000 musicians, 2 million music-buying customers, $139 million in revenue, $83 million paid directly to musicians.  How did they do it?

Source: sivers.org

Client Care  (not Customer Service). Be available, be generous.  What would do if Paul McCartney called in? Every one is Paul McCartney.




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