Category Archives: Customer Service

Customer Interaction Management: Focus On It

MAY 1, 2018 BY THE WESTERN PA HEALTHCARE NEWS TEAM Customer Interaction opinion piece by Alex Bäcker, Ph.D. By Alex Bäcker, Ph.D. In the age of ubiquitous smartphones, AI-powered chatbots and 24/7 connectivity, effective customer interaction in the healthcare vertical is taking on a different form. Welcome to the age of Digital Customer Interaction Management. Virtual waitlists, flexible appointments, interactive… Read More »

Photo Tour – Sears 2015 Interactive In-Store Displays

Sears 2015 Interactive In-Store Displays Last week I took a walking tour of the local Sears.  My tour was thru appliances and the main crux was to look at all the tablet information stations mounted on the appliances. The tablets are 7 inch Android designed and manufactured by CTS (Connected Technology Solutions).  Sears has installed around 10,000 of… Read More »

Millennials Instore & Autumn Comforts: Discovering Your Shopper’s Comfort Zone

By Ron Bowers, Senior Vice President of Business Development, Frank Mayer and Associates, Inc. November 2016 Reprinted from Frank Mayer and Associates, Inc blog Autumn is upon us! It’s time to pull out a sweater, light the fireplace, and relax with a good book. Along with the falling leaves and cooler temperatures comes the desire for comfort. So,… Read More »

UPS Access Point Network Ready To Handle More Volume In The Wake Of Labor Dispute

United Parcel Service, Inc. (NYSE: UPS) disclosed that its Access Point Network is ready to take on additional packages from July 2 when the shippin

Source: www.benzinga.com

UPS claimed that its Access Point Network offered an easy solution during the critical time when routines may be disrupted and that consumers are uncertain about the status of potential orders. The company expects to have over 27,000 UPS Access Point locations around the world by the end of the current year. 900 locations in Canada.

Premier Tax Free Shopping self-service kiosk refund platform

Premier Tax Free Shopping unveils self-service refund platform

Source: www.moodiereport.com

The kiosk is connected to all till points in-store, and automatically recalls the purchase information as soon as the receipt is scanned. 

Using inbuilt scanners, the tourist can simply scan their passport and sign the form using an inbuilt signature pad. Respecting all local and international regulations, the printed tax-free form is fully compliant, and in some countries, such as France, it is linked to Customs to synchronise with local systems. 

Materna presents Self Bag Drop with brand new Kiosk Payment at Passenger Terminal Expo 2015 in Paris

Gatwick Airport is the first airport worldwide to introduce kiosk payment for self bag drop systems so as to simplify baggage check-in for its customers. Materna recently has been awarded the contract for this and will install 50 systems at Gatwick Airport starting in April 2015. Materna’s self bag drop system comes with an intuitive graphical user interface… Read More »

The philosophy of great customer service | Derek Sivers

CD Baby had lots of powerful well-funded competitors, but after a few years they were all but gone, and they dominated that niche of selling independent music. 150,000 musicians, 2 million music-buying customers, $139 million in revenue, $83 million paid directly to musicians.  How did they do it? Source: sivers.org Client Care  (not Customer Service). Be available, be… Read More »