Wendys Kiosks – CEO on Self-Order Kiosks, Drive-Thru Kiosks & Fast Food

By | June 10, 2018

Wendys Kiosks – Self-Order & Drive-Thru Kiosk

Intro

Wendys Kiosks Update – TheStreet talks exclusively with Wendy’s CEO Todd Penegor about how he is trying to reinvent the food ordering process. Click here for full interview. Below are some of the points covered.

Wendy's Kiosk - CEO on Self-Order Kiosks

Some points covered and made by Penegor:

  • How many kiosks installed in Wendys?  200 in 340 store owned restaurants, none in franchisees.
  • kiosk benefits — Higher average checks
  • kiosk benefits — Better customer satisfaction
  • kiosk benefits — More orders to the kitchen
  • Think about Handheld kiosks (mobile phones)
  • You can take orders faster but can you get customers out quicker? Some foods require more time and it may not fit that model.
  • kiosk benefits — 2/3 of current orders go thru the drive thru
  • 1/3 of current orders go thru store. Where does the business case warrant technology?
  • Time to think beyond the inside of the restaurant
  • What is the future drive thru experience and how does technology play into that
  • Dunkin Donuts has a Fast Pass lane for mobile orders (2nd make line). Running orders out to the car is problematic and brings in safety issues.

More Wendys Kiosks news

McDonalds Kiosk- Fact checking website disputes claim that Wendy’s replaced workers with kiosks

Wendy’s, McDonald’s – food kiosk tests not tied to minimum wage battle

Wendy’s Serves Up Big Kiosk Expansion As Wage Hikes Hit Fast Food

 

http://www.investors.com/politics/policy/wendys-serves-up-kiosks-as-wages-rise-hits-fast-food-group/

http://www.phillyvoice.com/wendys-mcdonalds-say-kiosk-tests-not-tied-minimum-wage-battle/

Author: News Editor

Kiosk manufacturer experience since 1993. Engineer for Verizon Bill Pay kiosks while at KIS in Colorado. Extensive device knowledge for printers, scanners, currency, PCI, ADA, touch screen technology, outdoor, biometrics such as fingerprint and IRIS. Runs and manages the current kiosk association, KMA. Works with U.S. Access Board on ADA and accessibility. PCI SSC participating organization. Member of National Retail Federation (NRF) and National Restaurant Association.