6 Self-Service Kiosks Benefits for Customer Experience

By | August 4, 2020
Kiosk benefits
Custom content for KIOSK Information Systems by Retail Dive’s Brand Studio

 

Retailers across categories are developing new ways to provide their customers with exceptional experiences today and in a post-pandemic world. Many are turning to offering self-service options that can improve the in-store experience while helping them maintain stability in these uncertain times.

Digital self-service kiosks are helping retailers drive more traffic and sales, cut down on customer support costs, and capture purchasing data to optimize product and sales performance. And in deploying this technology, they’re also prioritizing a modernized customer experience that facilitates consumer needs as they regain confidence in physical retail interactions.

KIOSK and Retail Dive share six practical ways digital self-service is helping brands deliver the future of retail today:

  • Enabling contactless experiences and virtual customer service
  • Increasing in-store sales
  • Monetizing in-store real estate
  • Optimizing uptime during peak traffic
  • Improving staff deploymentSecuring the self-service solution

You can download the playbook here

Author: News Editor

Kiosk manufacturer experience since 1993. Engineer for Verizon Bill Pay kiosks while at KIS in Colorado. Extensive device knowledge for printers, scanners, currency, PCI, ADA, touch screen technology, outdoor, biometrics such as fingerprint and IRIS. Runs and manages the current kiosk association, KMA. Works with U.S. Access Board on ADA and accessibility. PCI SSC participating organization. Member of National Retail Federation (NRF) and National Restaurant Association.