Kiosk Service Support Considerations As kiosks slowly became mission-critical, many users didn’t factor in the operational changes. Cover photo note: The out-of-order kiosks are by NCR. Not commonly known yet but NCR has departed airline kiosk business and those kiosks are all EOL/EOS. They are in process of being replaced by Embross (which bought business from IBM way… Read More »
Generative AI: Coming soon to a kiosk near you The most talked about technology this year–generative AI, which is behind ChatGPT, BingChat, Google Bard and dozens of other implementations–is likely to be talking right from the speaker of most kiosks quite soon. With some simple limitations to avoid it hallucinating the kiosk into big trouble, GenAI could take… Read More »
Kiosks and people who are blind or partially sighted As part of our continuing series on accessibility, we were fortunate to interview Sabine Croxford from Royal National Institute of Blind People (RNIB), one of the UK’s leading sight loss charities. By Evan Schuman — Computerworld Columnist,writer for TechCrunch, SCMedia, podcaster, blogger. The convenience and efficiency of kiosks is a powerful advantage… Read More »
Small Format PCs, iPads and Tablets Come in Handy Editors Note: With all the media attention on McDonald’s Kiosks, it would be easy to think kiosks all come in 32 inches or 46 or 55 inches. The fact is that only Mcdonald’s comes like that. You can see Samsung and LG in the introduction of self-order kiosk stay in the 20-inch… Read More »
Kiosk Privacy and HIPAA Kiosks are a highly effective way to interact with customers, but in healthcare settings, they must be handled carefully to avoid compliance, privacy and cybersecurity problems. [Feature image by Pyramid Computer] Sometimes, the mere existence of a kiosk at a certain location can itself reveal potentially protected and sensitive information. Consider a kiosk that… Read More »
Kiosks are wonderful devices, which can make useful everyday tasks so much easier for customers. Introduction Consider what ATMs did for banking. But with that flood of consumers interacting with these kiosks routinely, there is a powerful temptation to leverage all of that data and to try and monetize it–or to just sell it to others who will… Read More »