Automated lockers and self-service kiosks rule as Post Office hits digital age

By | September 8, 2014

Last Updated on September 8, 2014 by Craig Allen Keefner

Hi-tech revamps promise slicker service, video booths and click-and-collect convenience, but unions fear job losses

Source: www.theguardian.com

Some 500 self-service kiosks have already been installed in 180 post offices: these allow customers to pay bills and buy stamps for parcels. The new machines will make it possible for a transaction to begin at home or on a tablet or smartphone, so that processes can be quickly completed in the branch.

Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk