The self-service kiosk industry grows up

By | December 7, 2025

Last Updated on December 7, 2025 by Craig Allen Keefner

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The kiosk industry has matured and increasingly is focusing on specific niches rather than a one-size-fits-all approach, industry insiders say.

 

Craig Allen Keefner‘s insight:

Optimism on where the self-service kiosk industry is these days. Commentators include Ron Bowers of Frank Mayer talking about 4200 SoloHealth units and Frank Olea of Olea with custom kiosk production driving his company to double revenue this year.

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Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk