UBER Kiosks at Pearson International

Jon Kantrowitz
@jkantro

Replying to

This was a massive collaboration between several teams and organizations. I couldn’t be happier and more proud of all the folks involved, from software and hardware engineers, product managers, fellow designers, and our operations and brand folks. So to them, I say thank you

Jon Kantrowitz
@jkantro

As to what I did – I was the design lead responsible for the human interactions, user flow, and tablet user experience, which is the primary engagement for riders. Can’t wait for our early feedback from our field research this week.

Jon Kantrowitz
@jkantro

Because

asked here’s a bit of a breakdown. But first context again: This is being run as a trial in Toronto Airport; We leveraged existing kiosk hardware that we use in driver green light hubs, which we further modified for speed, cost effectiveness, and operations.