Kiosk Industry Newsletter October 2023

kiosk industry news dall-e

Kiosk Industry IAAPA and NRF

WESTMINSTER, Colo., Oct. 16, 2023 (SEND2PRESS NEWSWIRE) — Kiosk Industry and Kiosk Manufacturer Association News: Trade Shows — IAAPA is next month and here is our preview. Outdoor ticketing, wristband dispense. In January we are at NRF and are a sponsor of the NRF Foodservice Innovation Zone. We have two full passes to give away for free. HIMSS and NRA after those.

Preview: https://kioskindustry.org//iaapa-kiosk-update/

Olea ticket kiosk with Ingenico

Olea ticket kiosk with Ingenico. This unit will be at our booth at IAAPA #6137

Restaurant News — Samsung with new VXT CMS for AI-powered voice order menu boards going into White Castle. New digital-only Whataburger. Outdoor pickup. Nice case study with Aramark.

ADA — December 2023 brings the new self-service & POS guidelines from the U.S. Access Board. Several notable entries for Braille and screen-readers.

Industry Buzz Around Our Watercooler — Couple of big deployments supposedly planned in restaurants. Charley’s is in progress and it might be Burger King will follow McDonald’s example and put in a thousand or so self-order kiosks. On the SCO front, it appears that Walmart is deploying its own SCO units (with lidar). That also would mean replacing the current software driving registers (Fastlane by NCR?). Our guess is the service people at NCR Bentonville are getting nervous. Costco is being sued for their website allowing all types of user info to be tracked by 3rd parties. Link below.

News Posts This Month

ADA Assistive Braille Testimonial by Texas Instruments

* AI-Powered Drive Thru – Samsung and White Castle

Kiosk Monitoring – Green, Yellow & Red Indicators are a Good Thing

Kiosk Mode – Lenovo Android Computers Partners with Esper

Browsing Trackers Eating Your Lunch….

Payment Kiosk – Harris/Dynatouch Partner with KUBRA

Walmart Self-Checkout Being Replaced? Updated weekly.

Future Travel – Live check-in, AI self-service, and Oktoberfest!

Videos – Dot Pad Tactile Display & Square Integration QSRs

Raspberry Pi Kiosk – Computing for under $100 – Version 5

NRF 2024 – We’ll be there

JAWS Kiosk Screenreader Comes to Penn State Food Service

AI-in-a-Box Assistive ADA With Language Translation

CES 2023 Innovation Award for Braille & Tactile Display

NRF Foodservice Innovation Zone – Free Full Conference Pass (2)

Consumer-Centric Self-Service – How To Profit

Digital-Only Restaurant by Whataburger Opens

Kiosk Case Study – Aramark POS & Morrison Healthcare – In The Wild

Costco being sued

AV posts on AVIXA

For more information, contact [email protected] or visit https://kioskindustry.org//. Since 1996 for 27 years (three years to go before we retire).

For all verticals, visit The Industry Grouphttps://industrygroup.org/

Thanks to the companies who make this possible: https://kioskindustry.org//kiosk-manufacturer-companies/.

MULTIMEDIA:

PHOTO link for media: https://www.Send2Press.com/300dpi/23-1016-s2p-kma-olea-300dpi.jpg

Photo caption: Outdoor kiosk at IAAPA next month. Olea Kiosks, Inc,

NEWS SOURCE: Kiosk Manufacturer Association

Keywords: Point of Sale and Kiosks, Self-Service Association, Kiosk Manufacturers, retail, point of sale, Outdoor ticketing, WESTMINSTER, Colo.

Kiosk Printers and Kiosk Bill Acceptors by Pyramid

kiosk printers & kiosk bill acceptors

Kiosk Printers and Kiosk Bill Acceptors

kiosk printers & kiosk bill acceptors

kiosk printers & kiosk bill acceptors

New member Pyramid Technologies. Here is a summary

  • Pyramid Technologies: A company that provides bill acceptors and thermal printers for various businesses that need to capture, validate, and accept cash payments.
  • Personalized service: The company prides itself on offering one-on-one service with highly trained engineers and technicians who provide real-time support and minimize down time.
  • Reliable and trustworthy products: The company’s products are designed with functionality, sturdiness, and tamper resistance in mind3. They are tested to provide consistent and hassle-free performance.
  • Sentry Tablet: A new product that allows for easy scanning and authentication of tickets that pair with the company’s PHX printer. It helps prevent counterfeit tickets and incorrect payouts.
  • Customer testimonials: The document includes several positive feedbacks from customers who praise the company’s products and staff. They say the company has earned their business through its exceptional products and superb staff6.

Kiosk Components and Products

In 2019, we were honored with an award from Inc. Magazine as one of the fastest-growing companies in America – all thanks to your help and support. We will continue to build, improve, and expand our products and service to better meet your needs.

THERMAL PRINTER CUTTER TYPES – DO YOU KNOW THE DIFFERENCE? THE FIRST (WRONG) CUT IS THE DEEPEST

Thermal Printer Cutter Types – Do You Know the Difference? The First (Wrong) Cut is the Deepest

Read more…

PULL TAB THERMAL PRINTER PAPER

Pull Tab Thermal Printer Paper

Read more…

THERMAL PRINTER PROBLEMS? IT COULD BE YOUR POWER SUPPLY.

Thermal Printer Problems? It could be your power supply.

Read more…

PHOENIX / BANILLA PRINTER CONFIGURATION INSTRUCTIONS

Phoenix / Banilla Printer Configuration Instructions

Read more…

THE BEST KIOSKS SHARE THESE 5 TRAITS

The Best Kiosks Share These 5 Traits

Read more…

PYRAMID CURRENCY UPDATE:

Will my Pyramid Acceptor validate the new Australia $10 banknote when the bill enters circulation on September 20, 2017? Yes! You will need to have the latest firmware.

Read more…

7 FACTS ABOUT THERMAL PAPER – NUMBER 4 WILL BLOW YOUR MIND

7 Facts About Thermal Paper – Number 4 Will Blow Your Mind

Read more…

NEW API FEATURES ADDED TO C# .NET

Better control over your bill validator

Read more…

PYRAMID NET RS-232 API RELEASED

We have released our official .NET API to help make your application more reliable.

Read more…

THE NEW 10 EURO IS COMING

Will my Pyramid Acceptor validate the new Euro 10 when the bill enters circulation on September 23, 2014? Yes! You will need to have the latest firmware.

Read more…

PYRAMID DEVELOPERS COMMUNITY IS LIVE

We are proud to announce the release of the Pyramid API for our line of bill validators. Run your RS-232 applications and build your own host system in minutes.

Read more…

More Posts

Bank Kiosk – DBSI and Capitol CU Launch NEXT® Big Thing in Banking

Bank transformation kiosk

Bank Kiosk News

New Core-Integrated Kiosk Drives Advanced Branch Network Strategies by Combining Self-Service, Assisted-Service and Full-Service Capabilities

Editors Note: These units are designed and manufactured by our sponsor Turnkey Kiosks

CHANDLER, Ariz.June 20, 2019 /PRNewswire/ — DBSI, a banking transformation expert, announced today the first deployment of NEXT®, a self-service kiosk that helps migrate transactions to more efficient channels, while enabling tablet-equipped associates to advise clients. Built by DBSI and powered by CFM, this banking innovation is now part of an advanced branch network strategy at Capitol Credit Union in Austin, Texas.

branch transformation

Designed by Turnkey Kiosks with software by DBSI.  Contact Turnkey Kiosks at 602-606-7771 or [email protected]

Capitol partnered with DBSI to cost-effectively drive more convenience to each market segment while increasing associate productivity. “Industry-wide, there is a shift in banking. If we continue to do things the way we have been, it won’t work. Traditional ITMs didn’t fully solve our need to expand the productivity of associates,” said Pierre Cardenas, CEO of Capitol CU.

“We want to open it up for our associates to engage with members on conversations that are far above the monetary transactions and NEXT® allows them to do that,” said Cardenas. “Having DBSI as a partner that walks with you, understands the process and actually listens to you was refreshing.”

After 30 days in one branch, 75% of one associate’s time spent on transactions was shifted to NEXT®

The Unveiling of NEXT®: blog.dbsi-inc.com/branch-transformation-blog/the-next-big-thing-in-banking

NEXT® is integrated with the Symitar Episys platform through CFM’s expanded relationship.

“The fusion of technology, design, and delivery is what makes a truly innovative experience and what drives our company,” said Nathan Moore, CTO of DBSI+CFM. “NEXT® is just one starting point for this strategy, but it’s focusing on all aspects of the branch experience that drives lasting transformation.”

Pierre Cardenas will be speaking about this branch network strategy with DBSI+CFM at the Symitar® Educational Conference on September 16, 2019, at 8 a.m.

NEXT at Capitol Credit Union from DBSI Inc on Vimeo.

About DBSI+CFM
DBSI helps financial institutions create branches and headquarters that deliver smarter experiences—with 20+ years of transforming 950+ financial institutions. CFM makes it possible for financial institutions to create a personalized experience for their clients by providing a full suite of technology solutions, enabling Universal Associates, self-service, digital client engagement, robust analytics, and much more. For more information, visit dbsi-inc.com or www.whycfm.com.

About Capitol Credit Union
Capitol Credit Union ranks as one of the Top 10 Best Credit Unions in Austin, Texas. Capitol CU provides convenience to its members through remote delivery channels and quality financial services and products offered at the best possible rates. www.ccutx.org

Media Contact:
Jenna Warner
217-840-0501
[email protected]


Related Banking Kiosk Links

Antibacterial Touchscreen News – Utah Study on COVID Transmission via Surfaces

antibacterial touchscreen

Antibacterial Touchscreens – Research Now Shows Little or No Danger

Any questions contact [email protected]

Seen on sixteen-nine.net

For sure touchscreens and self-service reduce the number of infections. Always true and still true. And best practice is to regularly clean screens (soap and water is fine). The study was based on bovine (cattle) mucus and simulated sneeze onto surfaces that was allowed to dry right? What about oily finger touchscreen users?

Conclusion — There are a number of variations and while it is nice to see studies, we don’t think all the data is in either.

Meanwhile a new variant of copper achieves an unprecedented kill ratio.

In Brief

  • Key statement —  “The risk of contracting coronavirus from touching a surface is quite low,” she told The Daily Beast.
  • New England Journal of Medicine came to different conclusions earlier
  • ACS Publications link with actual study

Excerpt

It’s been roughly two years since COVID-19 became a daily discussion and the industry started wondering what all this would mean to business and the use of interactive technologies that encouraged touch actions.

In the early days of the novel-coronavirus pandemic, it was widely thought that the pathogen was spread by touching surfaces, prompting no end of discussions and video demos on washing hands and deep cleaning surfaces. All that discussion had people like me wondering if this was going to damage or doom the touchscreen business.

Two years on, with a lot more research and real-world experience under the world’s collective belts, the science tends to point to COVID spread happening almost exclusively through the air – hence the emphasis on masks … and getting vaxxed.

Read full article Seen on sixteen-nine.net

Excerpt from Study

The fomite transmission scenario particularly piqued our interest due to conflicting reports on its importance throughout the COVID-19 pandemic and other disease outbreaks. Several epidemiological case studies indicated that common touch surfaces were a source of fomite transmission that led to outbreak infections of CoVs and other viruses. (10−15) Laboratory research had also indicated that CoVs can persist on surfaces for days (16−20) and even weeks (21−24) in both model and clinical settings. However, large-scale epidemiology studies (25−27) have now led public health experts to conclude that fomite transmission of CoVs, including SARS-CoV-2, is of relatively low risk. (9,28) Such discrepancies have frustrated public health messaging and resulted in misallocation of resources toward the excessive disinfection of surfaces, (29) which comes with its own potential respiratory dangers. (30,31)

More Links

Amazon Redefining Apparel Bricks-&-Mortar Touch Friendly Amazon Style

Posted on touch-screen.us

Amazon Style Touchscreens for Apparel Stores

Excerpt

Amazon is planning to open its first bricks and mortar store dedicated to apparel, and one of the key components of the in-store customer experience will be touchscreens.

The first Amazon Style store will be in suburban LA and will open later this year – showing women’s and men’s apparel, shoes, and accessories from a variety of well-known and emerging brands, and at a variety of price points.

The store will be about 30,000 square feet, or about twice as big as a typical Walgreens chain drug store. So this is definitely not just a little pop-up effort. The video at the bottom of the post shows the scale.

Opinion – Digital Is Experience, Not Technology

digital experience kiosk software

Digital experiences shouldn’t be about technology, they need to be about the experience itself

Acquired Digital Neil Farr

Click to visit Neil’s LinkedIn profile

By Neil Farr, Managing Director, Acquire Digital – www.acquiredigital.com  and the article is republished with permission from Kiosk Solutions Magazine

It’s hard to believe but when I started my working life in 1991 for an A/V company, it was ground-breaking that we moved from a bank of slide projectors to having a single computer and a projector to show presentations.

For a meeting with a client, we had to use printed maps to get there, and had to stop to ask directions or to find a telephone box to call the client to say we were lost and may be late. Videos were grainy, and VHS tape and even broadcast quality video had problems. But back then, everyone thought it was an amazing time to be alive with all of this technology available.

Later, we started using the presentations in retail stores on big old TVs, using slow 14.4Kbps dial up modems to show in-store TV that we could update remotely (albeit slowly). And then, we realised we could also use the same technology with a touchscreen on the front of the monitor in a box to provide loyalty schemes, or targeted coupon delivery and endless aisles.

Everything then changed – a thing called the World Wide Web appeared, and people could see reams of text and occasionally singing, dancing hamsters appear on their computer screens – so long bulletin boards.

People then realised that we needed a faster way to get the dancing hamsters to our screens, and the speed of the internet went up – faster and faster.

Consoles appeared, and people who didn’t sit at computer desks put them under their televisions in the lounge where the whole family discovered entertainment could be more than simply watching VHS tapes, and could actually be interactive. This led to needing faster and better Internet connections as people were demanding better multimedia and videos and didn’t like reading reams of text on the web.

Head first into digital

interactive digital Technology continued on a pace with a new solutions and features making most industries play catch-up, or trying to have a newer and better features themselves. The thing was, the public’s appetite for
this new digital age and what could be delivered could never be sated.

Then a company who had been making one of the most popular devices capable of not needing to stop at phone boxes to ask directions – Nokia – announced to the world that the Internet was now truly mobile too with their WAP-capable 7110 phone. But when people realised WAP wasn’t quite as good as their home computer at accessing well, pretty much anything. But they still liked the idea of having a handheld device that removed the need to carry around a diary, notepad, music player, games console and more. They tried device after device known as a PDA which promised to do all this. Shortly after, a company called Apple released a miniature computer, with a touchscreen that did anything you could possibly think of, including accessing the Internet wirelessly, and didn’t need a ‘geek’ to make it work, so people bought it.

In turn, Internet Service Providers made the internet faster, and able to store more information, and now also had to make it accessible wirelessly. The people who had something to put on the web could now put more videos and graphics and information there, and now the public could access that when they wanted to. All this meant that the Website owners had to contend with visitors with a shorter and shorter attention span. Also, now there was a cool place where you could keep videos, as well as ways that people could share social experiences, and links to those videos, too.

With the dancing Hamsters’ now ignored as a wealth of videos showing skiing ostriches, skilful ball trick shots and other seemingly home-created videos, using those now much more advanced mobile phones to film them, have filled the shared social media channels. People realised that the videos could be shared around like a common cold and become Viral.

With all of that technology and media and data, it wasn’t long before the owners of ‘real’ environments got worried – would people still visit their stores when they could access websites instead? So, in their bricks and mortar world, they installed screens with videos that played adverts and occasionally provided computers with Internet access so customers could still get their online appetite sated – the plan was typically to get the customer to just check out the web version of the shop they were in.

Technology has continued to advance where it’s almost impossible to keep up with the latest developments, as well as know what will be adopted, and what will become an unused quirk of technology only remembered in Wiki articles by occasional researchers in the future.

Predicting patterns in usage

Realising this, other people started getting the computers to track what people are doing in more detail and called it ‘big data’. They even built supercomputers and together with programs that adapt their own rules to learn, they use them to help with looking for trends and patterns in how people int eract with the various forms of technology.

By making technology to ensure people are tracked in the ‘real’ world, this meant that those people can try out something and almost instantly measure the reaction. The results of this can then be used along with our natural inquisitiveness to become more engaged with one thing over the millions of others they could engage with.

In the digital age, advancements in the technology as demonstrated at trade shows every year, tend to drive the Zeitgeist – go on, use the smartphone you probably own to look up what that word means – and then realise that by doing so, you have contributed to it.

Making life easier

While writing this article I intentionally chose to use generic words like ‘people’ when I could to make it appropriate for different vertical markets. The writing style and the content itself was carefully chosen. So I can now make some assumptions about the type of person you are, and how much I can sway your opinions to ones that I think are beneficial to us both.

Do you, reading this article, consider the paper or the screen technology you are viewing it on? Or the Internet that made it possible for me to write it and send it to the publisher?

The fact is that in 1991 when none of this was around and no one other than one man had considered what the Internet could be used for, yet now over 3.2 billion people are connected to it – over 50% of the world’s population – didn’t happen because of the technology. It happened because of what people do with technology. And the success will be measured by the experience of what they interact with – what the experience was like, does it make their lives easier, does it save them (precious) time? Does it become an experience they expect in future, or simply one they can live without?

Throughout the world, people like you and me are working hard to build a solution that will be a success and become part of modern life for people. We can’t control whether it will be a success or  forgotten, but by thinking of the people who will interact with it and what they experience, it’s at least more likely to be a success.

Is Panera Losing It? These days its Caffeine, not Bread

panera kiosk

Panera Bread Restaurants 2023 update

October 28, 2023 — This is an opinion review of Panera by Craig Keefner.  Independent consultant and more times wrong than right (but sometimes right!)

I’ve always been a big fan of Panera Bread and in particular Blaine Hurst who led the company for a very long time was CEO.  Great service,  responsible company and relatively good value pricing. According to the Panera Bread website, their mission and purpose is “One Panera for a Healthier and Happier World”. This motto reflects their commitment to using high-quality ingredients while reducing their environmental impact, providing a welcoming space for guests to gather and break bread, and spreading generosity to communities, the planet, and their customers.  Panera Bread – Food as it should be.  Panera Bread. Bakers of bread. Fresh from the oven. A symbol of warmth and welcome.

I remember Panera 2.0 back in 2015.

Seems like things have changed since he left.

We have always gone to Paneras. My wife has very very few restaurants on her “sure, we can go there”.  Paneras is one. Others include Chick-Fil-A and Wendy’s.

I always take my camera phone in case some new technology is being tried. We are north side of Denver in foodie hot spot so we have a choice of anything.

Here is a chronology

  1. We parked. I noticed the three closest pickup spaces. One of which was missing its sign. I thought about parking there but didn’t 🙂
  2. Walked in past the 3 kiosks
  3. Only us at the counter
  4. Noticed pretty messy counter + paper bulletin on lemonade
  5. She took my phone number but unless we use the app the loyalty program or points never work for us. I only use the app to look at the menu when we call in orders for pickup
  6. I ordered and then my wife started her order.
  7. She got halfway thru and then the clerk let us know her NCR terminal was frozen up so we needed to go to different register.
  8. At least NCR wasn’t in the midst of the ransom Aloha situation
  9. Our order total was around $41 for the two of us
  10. We got my wife order in but then clerk informed us they had no baguettes for the sandwich.
  11. We canceled the sandwich in a bit of frustration
  12. Order total went to $33 and I tipped a dollar.
  13. There were of course 4 customers behind us waiting to order by this time + one at one of the kiosks now.
  14. Little things build up you know….
  15. We looked to see if the fireplace was on (big cold front to Denver) but not yet.
  16. My wife got our order corrected at the window. They had it wrong on the receipt.
  17. She noted we didn’t get a buzzer (you can see them stackup up next to the old POS)
  18. No more delivery like 2.0 — these days you go to a rather tall counter and self-serve pickup. Not sure how people wheelchairs manage that or blind people.
  19. She ended up conversing with the customer who was behind us and each noting a bit disorganized
  20. Food was pretty good though my turkey chili had a bit of crunch to it (beans)
  21. Pretty spendy bowl of chili for $10. Didn’t even get saltines with it…
  22. Bags of chips are super small. We got those instead of baguettes.
  23. Reason for no baguettes?  My wife asked the staff and they said the baker had gone home and none left (5:30pm)
  24. We finished eating
  25. I stopped my the counter and asked the clerk nicely if we deserved a treat since our order on our receipt was incorrect (still listed baguette served e.g.). She wavered but then decided to give us a muffin.
  26. We stopped at table for kiosks
  27. In  the car my wife commented “not the best experience and they are getting pretty expensive to eat there”.
  28. I wonder if the kiosks knew about the baguette outage.
  29. The kiosk tablets (iPads) are engineered by Lilitab and Adam Aronson. Very good company (if you like using iPads for kiosks that is)

 

Here are some photos

Conclusions and Thoughts

  • As a preface Panera Bread is a private company so the usual execs angling for investment gains and bonuses is a bit different.
  • How in the world is 400mg of caffeine (Red Bull is 80) considered “Healthier and Happier”.
  • That is the equivalent of six expressos in case you need a reference point.
  • That borders on serving addiction, not health.
  • And they do have a somewhat disorganized coffee club for frequent drinkers
  • Panera Bread is being sued for an alleged death due to “spiked” lemonade
  • NO baguettes. The flagship “mascot” for the chain. Apparently, presumably some “we’ve doing that too” new AI-enhanced inventory systems neglected to update the stock versus usage levels. People like to eat between 5 and 7.
  • Looks like a mess at the counter with wires, separate haphazard components and stylus. Something from 20 years ago.
  • Recommendation — Invest in new and more attractive and efficient technology. It’s there, you just have to change vendors and spend the money. Kmart went out of business for failing to upgrade.
  • ADA — What were they thinking with the squares for pickup?  The marketing whiz people decided to go 19th century here aka cheap.
  • ADA — How high is the kitchen pickup window anyway. I am guessing around 60″
  • Portions have gotten smaller, prices have gotten higher
  • Some other data — I am almost 70 as is my wife — According to a 2018 survey by Statista, 19.17% of Americans aged 18-29 years visited Panera Bread in the past three months. Another source, Business Strategy Hub, states that Panera is perfectly positioned to target consumer demographic ranging from 25 to 44 years, which includes millennials who are the drivers of the consumer market.

Interesting Point of View from Panera’s Founder

Excerpt

Oct 24, 2024 from CNBC — Shaich hasn’t been so complimentary to other recent restaurant IPOs. He said at an Axios event earlier in October that salad chain Sweetgreen shouldn’t have gone public until it was profitable, the outlet reported. (Sweetgreen hasn’t reported a profitable quarter yet, but executives said they think the company could break even for the full year.)

Shaich is less transparent about Panera’s possible IPO. Last year, Panera called off a deal with restaurateur Danny Meyer’s special purpose acquisition company to be publicly traded for the first time since JAB bought the chain. Earlier this year, the company announced it’s preparing for an IPO as it unveiled a CEO succession plan.

Taco Bell Kiosk – Restaurant Tech News

Taco Bell UX UI design 2016

First digital dine-in kiosk from Taco Bell.
Source: www.behance.net

To illustrate the long cycle of development to deployment, consider this “post examination” of Taco Bell self-order kiosk UX from January 2016.  Last week TB pushed out a bit of news that it actually may be actually going to do it.  I wonder if the original engineers are even there…More likely they rewrote  using this as style model.

Taco Bell Kiosk on Behance

taco bell kiosk UI

taco bell kiosk UI

Interactive Retail Kiosks & Display Solutions

There was a time when experiential merchandising displays broke the mold with simple video loops or motion sensors prompting audio call-to-actions. Building on the groundwork of these features, many of today’s interactive retail displays go even further with original ideas to showcase and demo products.

It’s no surprise to see innovative brands implementing unique elements into their merchandising programs. Not only does technology offer data collection capabilities, but incorporating entertaining components excites shoppers and encourages discovery. Ultimately, interactive displays can lead to a deeper consumer education and brand loyalty.

Read more about the features and concepts presently employed, and discover what’s coming down the pipeline for high-tech retail displays.

Merchandising Displays with Touchscreens

For decades now, kiosks have revolutionized our everyday experiences. We use them to order food, pay for parking, and check luggage, so it’s easy to forget that touchscreens weren’t always the norm.

Because the technology is well-established and widely used today, some brands have enhanced merchandising displays with touchscreens to give shoppers a hands-on experience. Uses often include shopping an endless aisle, looking up additional product information, or customizing merchandise.

A global manufacturer of paints, coatings, and specialty materials, PPG recognized the benefit of incorporating a touchscreen into their paint chip display when they launched their current Voices of Color retail program.

Customers can use the interactive retail display to:

  • Scan paint chips and view the color selections in a variety of environments and placements
  • Discover complementary color recommendations
  • Email or save favorites that can later be pulled up on a device at home.

The successful display program continues to help shoppers today at stores nationwide.

When Online Goes Offline

Omnichannel, phygital, call it what you want. The point is, we’re pretty attuned to the process of spreading our shopping experience across a variety of platforms now.  And with consumers eager to resume in-store shopping as the pandemic wanes, once-digital brands are ramping up partnerships with traditional brick-and-mortars to reach a larger group of customers.

Displays for digital native brands like GroveBirchbox, and many more are securing shelf space at established retailers, and they’re aiming for impact.  Grove’s launch features an exclusive scent only found at Target stores, and Birchbox lets Walgreens shoppers build their own curated beauty box by choosing five samples from an assortment. Countless more have captivated shoppers with pop-up shops, Instagram-worthy spaces, and brand experiences.

In an article by Luxe Digital called “Retail Renaissance: How Digital Native Brands are Redefining the Store Experience,” author Florine Eppe Beauloye states, “From mobile checkout with digital payment methods to Augmented Reality applications, interactive displays, voice recognition, and social media integration, new technologies are being embraced by retailers to bridge the online and in-store shopping experience and make it as seamless and friction-free as possible.”

As these relationships continue to flourish, watch for more experiential merchandising displays from these brands to capitalize on the customer’s comfort level with interaction and digital channels.

Above and Beyond with Interactive Retail Displays

 

As brands compete to design displays that personalize the consumer experience, sometimes it takes thinking outside the box to capture attention. This can look like fantastic storytelling, employing tech features, or simply going beyond a basic push button or video loop.

GE Lighting did just that with their recent LED+ program to highlight the various capabilities of their specialty bulbs.

The display allows customers to press buttons to create different scenarios.  In one demo, pressing and holding the knob plays music through a lightbulb.  In another, the demonstration shows a bulb adjusting from daytime to nighttime lighting. The last demo generates a fake lightning storm that causes the power to go out.  After the light box goes dark, the lightbulb pops back on to highlight the battery backup feature.

When investing in a display program, consider how to showcase your products to help consumers better understand their features or functions. Along with impactful messaging, demonstrating merchandise in a fresh way not only encourages shopper education, but also helps create a memorable experience.

Future Interactive Display Features

Retail displays continue to evolve, and the future holds exciting technology for brands looking to push the envelope.

While augmented reality is not new, building it into merchandising displays is still in its infancy.  In the coming years, though, we’ll likely see more implementation — and a welcome adoption. Thanks to popular apps that use AR like Snapchat, Instagram, and TikTok, a coming generation of shoppers will have no problem pulling out their mobile devices for the in-store technology.

We’re already seeing augmented reality online from big name e-commerce sites that help customers visualize products or furniture in their homes. So, don’t be surprised when it starts showing up in stores as helpful avenues to indicate a promotion, emphasize product features, or perform other endless possibilities.

In addition, camera analytics will become an increasing presence on shelves and displays as brands use the service to personalize digital messaging and gain real-time customer data.

Picture a retail display that uses AI to alter its branding and imagery based on the demographics of the customer who approaches.

With video analytics, brands can also pinpoint what merchandise is drawing attention, what messaging is working for different age groups, and more. The insight can help brands tailor other aspects of their marketing from traditional advertising to brand ambassador partnerships.  Essentially, in-store customers can help provide a wealth of data to brands looking to analyze shopping behaviors.

Conclusion

In general, all retail displays are an important component of a successful marketing plan, calling attention to a brand’s products and building a loyal customer base.  Additionally, interactive features that both excite and inform can go even further to set a business apart from its competition. And with interactive retail displays of the future, technology will play a substantial role in providing a personalized and educational experience.

Thanks to our 90-year history partnering with nationally recognized brands on merchandising display programs, we have a keen understanding of how to help businesses market their product at retail. Take a look at our gallery of retail displays and contact us to learn about exciting ways we can help you build interactivity into your next campaign.

Self-service kiosk – NRF Wrap: Microsoft, NCR new self-service kiosk

Self Service Kiosks at NRF Highlights

Here are the items we saw and read related to NRF 2015.


ZDNet wrap —

At the National Retail Federation trade show, tech vendors are displaying a mix of self-service devices designed to drive higher sales and create repeat shoppers.

Source: www.zdnet.com

http://www.zdnet.com/article/nrf-microsoft-ncr-on-deck-with-new-self-service-tech/#comments

NCR, Wincor, Microsoft, CKE Restaurants, Intel, TGI Fridays, Oracle, Dell, Beef-O-Bradys, Hardee’s, Carl Jr, Panasonic are the companies noted.


Microsoft video on Carl Jr and CKE

 


 

KIOSK Information Systems

LOUISVILLE, Colo.–(BUSINESS WIRE)–KIOSK Information Systems (KIOSK) will feature MoneyGram’s new money transfer and electronic payment kiosk solution at NRF’s 2015 Big Show (Booth #4235). The MGiAlloy™ self-service platform transforms delivery efficiency for MoneyGram’s retail agents and enhances consumer access to alternative financial services. Picture of unit

 



 

Nice channel view from Edgell covering printers, POS, Elotouch and more.

There was an animated buzz to the show floor this year. There were more people at every turn, in every aisle, in every booth, at every table, in every section of the Jacob Javits Center – 32,000 attendees to be precise – the largest crowd in the history of the show according to the NRF. That doesn’t surprise me. There were times when I couldn’t get around the hordes of people striding casually in the aisles when I had thirty seconds to get to my next appointment. Weaving in and out of the crowds was challenging, but it also added to the energy of it all.

I had the opportunity to visit the following booths: Verifone, Elo Touch Solutions, Balance Innovations, Star Micronics, Epson America, Zebra Technologies, Retail Pro, Microsoft, Vantiv, StopLift Checkout Vision Systems, and Seiko Instruments. I looked for channel insights. I asked how they support channel partners. I focused on channel-friendly products and solutions. I feel like I just scratched the surface of the show with my meetings, but I could only get in so much. So, here are the best things I saw and heard during my visits. I hope it proves valuable to you, the solution provider.

Ultra-Slim Kiosk Printer Solutions

Ultra-Slim Kiosk Printer Solutions

KFITR NAUT PRINTER

Click for full size

With a sleek and stylish design, lean frames, and small footprint the new Ultra-Slim Portrait Kiosks are perfect for any indoor application!

These kiosks can serve as a digital signage solution for any indoor application, including corporate, education, transportation, retail, and more, and can host the highest quality audio and video solutions and accessories.

Ultra Slim Portrait Kiosk

Ultra Slim Kiosk Printer

Click for full size

Ultra-Slim Portrait Kiosks can be integrated with a wide array of components such as a flat panel display, media player, touch technology, camera, etc. Bulky peripherals such as Card Readers and Kiosk Printers are increasingly difficult to house and design around. So, as LCD panels dictate the depth of Ultra Slim retail Kiosks, rugged front mounted printers will see greater adoption.

KFI, a thermal printer manufacturer, confirms an uptick in interest of its NAUT printer, with new design wins from European Kiosk manufacturers. Panel Printers with cutters and with doors that pivot into the body provide the robustness and reliability for retail applications.

With a “back lever” option that allows the kiosk manager to restrict the opening of the printer and with easy, spindle-less, paper loading, Panel Printers with less than 2.5 inches (61mm) in depth are the way forward for those Ultra Slim Kiosk manufacturers that want to offer a printer option for the store floor.

For more information on these new ultra slim printers visit the KFIT website or send an email to Andrea at [email protected]

Kiosk Printers – Microcom Catalog of Thermal Printers

wide thermal kiosk printer ethernet

Kiosk Printer Catalog

Thermal kiosk printers are available from many dedicated manufacturers. Microcom has the mission: To create long term customer relationships by engineering and manufacturing the industry’s most cost effective and highest quality thermal printing solutions. American-made makes a difference too in quality and availability. Microcom offers a wide range of customization to fit exactly the kiosk printer function you are looking for. For more information you can email [email protected]

Microcom Model 315M

The model 315M is the newest offering in Microcom’s line of thermal kiosk printers. This product caters to the most common receipt printing applications for everything between 48 mm and 82.5 mm paper widths. Compact size, ease-of-use, and reliability makes the 315M an easy choice for unattended kiosks.

Out of the box, the 315M offers everything you need to be successful in a receipt printing application. It is equipped with multiple sensors to provide feedback for different paper and error conditions. A standard presenter/retractor feature extends printer life by limiting end-user interaction with the printer until the receipt is fully printed and cut. An optional paper holder with low stock sensor is also available to minimize additional design efforts. Contact the Microcom sales team to learn more about integrating a 315M into your next kiosk receipt application.

Microcom Model 338M

The model 338M is Microcom’s 3” wide kiosk printer that is capable of printing on a variety of media types. It features a compact footprint and a fast, powerful print engine. The Microcom name ensures a printer that is user-friendly, long-lasting, and affordable.

The 338M offers a wide array of configurations that can be tailored to suit your unique printing application. Configurable options include 203 or 300 dpi print resolution, rotary or guillotine cutter, high or low torque motor, presenter, status monitoring sensors, and fixed or
adjustable line guides, just to name a few.

Microcom 438

Built to Perform — The 438M was designed and manufactured with three things in mind: reliability, performance and longevity. To make that happen, we incorporated a high performance microprocessor to allow 8 inch per second print speed on most types of direct thermal media (up to 13 mils thick). Its rigid steel construction provides unparalleled durability; so you can stop worrying about the printer and focus on
your business.

Key Features
This versatile printer can print on die-cut, continuous, and preprinted label, ticket, tag, or receipt stock up to 4.5 inches wide. It features the same chassis form factor as its predecessor, the 426M, and utilizes the same cutter, motor, and print head

Microcom 438TM

Value-Priced Printer — The affordable, updated 438TM thermal kiosk printer is specially engineered for reliability in unattended applications, reducing potential downtime and providing an industry leading low cost of ownership. A new and improved high-speed USB port expedites data faster without added user wait times. This allows kiosk owners to print more information on receipts such as incentive offers,
warranty details, and loyalty program specifics. Easy printer maintenance and optimal product support make the 438TM the best value for your dollar.

Greater Power with Fewer Problems
The simple design of the 438TM minimizes moving parts and makes field maintenance easy. Remote alerts warn of low paper stock or a potential jam to help stop problems before they start. Its flexible design allows large supply rolls to be mounted above, behind or beneath the print mechanism and our heavy duty rotary cutter cuts stock up to 13 mils thick and 4.375” wide.

Microcom 814M (USB or Ethernet)

Full Page Printing — Microcom Corporation would like to introduce the newest addition to our M-series thermal kiosk printers, our model
814M. This high powered thermal printer features an 8.5” print width and the exceptional durability our customers have come to expect from Microcom printers. Specially designed for unattended printing applications, our model 814M is the perfect fit for heavy volume, high traffic areas.

Feature Rich
Microcom’s model 814M offers a number of different configuration choices and printing capabilities. The list of options include: heavy duty cutter, presenter/retractor capabilities, USB and Ethernet ports, and multiple sensor functions. Our movable media mount can hold an 8” O.D. thermal paper roll that is equal to 1,100 8 1⁄2” x 11” sheets of paper!

Options for printers

Kiosk printers can be ordered with a variety of standard options as well as custom options from Microcom.

Here is example

Click for full size

 

Datasheets for Catalog

microcom 814m_usb_ethernet (1)

microcom 438tm

microcom 438m

microcom 338m

Microcom 315M-Spec-Sheet

 

 

More Posts

China Kiosk & Vending Show Moves to Shanghai

China Kiosk Tradeshow

china kiosk

SHANGHAI, China, July 22, 2015 /PRNewswire/ — As the biggest event dedicated to the Vending and OCS industry in…

Source: www.prnewswire.com

SHANGHAI, China, July 22, 2015 /PRNewswire/ — As the biggest event dedicated to the Vending and OCS industry in Asia, the 12th China International Self-Service, Kiosk & Vending Show will move to Shanghai New International Expo Centre (SNIEC) and will be held from 16-18 September, 2015. Covering an area of 25,000 square meters, the show is expected to attract more than 500 exhibitors and 20,000 visitors from home and abroad.

Concurrent show: China International Digital Signage, Audio Visual Integration and Equipment show.

Exhibits Profile

The show offers an excellent networking platform for all participants to experience the latest innovative technologies and market development trends in   Vending and OCS industry at home and abroad. Exhibiting products include vending machines; machine accessories, components and spare parts, services; currency recognition system; self-service terminals and solutions; payment systems; mobile payment terminal equipment; self-help printing equipment; vended beverage, coffee and foods; remote data transmission, and other products and solutions. China Self-service, Kiosk & Vending Show provides an incomparable platform for exhibitors and visitors to exchange ideas, promote businesses and reinforce relationships in the vending and OCS industry.  

On-site Events

A series of educational programs will be held concurrently including 2015 Worldwide Vending Operators Conference; Award Ceremony in Vending Industry; Intelligent Innovation and Transformation in Retail, etcAttendees can learn about advanced and successful experiences from developed countries including USA, Japan, European countries and the current market status in Chinafrom our event. All these educational programs can help us to tap international trade channels between Chinese and overseas markets, to jointly explore the solutions to challenges and development opportunities and to promote the steady, healthy and sustainable development of the Chinese Vending & OCS industry.

“Smart Day”, presented by five experience sections including Smart  Mall, Smart Hotel, Smart Class, Smart Restaurant & Smart Waiting Room will be decorated by the newest technologies and products provided by our exhibitors to offer audiences an interactive experience of smart life in the future. Decision makers from leading brands in Retail, Hotel, Education, Catering and Transportation industries will be invited to experience by themselves. The effective interaction will comprehensively demonstrate how digital signage can improve customer communication across a wide range of industries.

Overseas Partners

The China International Self-Service, Kiosk & Vending Show has been held successfully for 11 years and is the most influential event dedicated to Vending & OCS industry in Asia. Our show has receivedstrong support from overseas associations such as: NAMA (National Automatic Merchandising Association); EVA (European Vending Association); ANEDA (Asociación Nacional Española de Distribuidores Automáticos) and JVMA (Japan Vending Machine Manufacturers Association). China is a rapidly-developing country and a huge potential market. As a professional organizer of China Vending Show for more than ten years, we are dedicating ourselves to Chinese market and will continue learning from mature markets in developed countries. We work hard together with everyone engaged in this industry to contribute to the sustainable development of China Vending industry.

2014 Overview

2014 China International Self-Service, Kiosk, Vending Show has attracted 13197 visitors from more than 50 countries and witnessed a growth of 23.4 percent compared with the previous year. The total exhibition area reached 25,000 square meters, more than 500 well-known companies including Fuji Bingshan, Aucma, CPI(MEI), Easy Touch, Leiyun Feng, Snow, Miquan, Zhongji, Junpeng, Le Vending, Jinhe, Fulei, ITL, Fujitsu, JCM, Minhao, Kubota, Intel, Hantai and others came to our large event. Among all the visitors according to statistics, 39.81 percent attended for collecting market information; 32.23 percent were looking for a partner; 11.37 percent visited the show for future exhibiting; 13.51 percent came to purchase, and 3.08 percent  attended for on-site conference. The China Vending Show promotes a better and more functional interaction between sellers and buyers.

Exhibition Space is now on sale!

Leading companies have confirmed their participation in the 12th China Self-service, Kiosk & Vending Show including Fuji Bingshan, KUBOTA, AUCMA, Sanden, FUJITSU, Panasonic, KIMMA, LEIYUNFENG, EASY TOUCH, UBOX, LOTTE and others. Exhibition space is now on sale. Come and join us to showcase your products and solutions in front of more than 20,000 professional visitors dedicated to the Vending & OCS industry.

Special reminder: For booth reservations, please note that the only organizer and sales company is Shanghai UBM Sinoexpo International Exhibition Co., Ltd.

Contact us for more details:

Shanghai UBM Sinoexpo International Exhibition Co., Ltd. VDS Team
Tel: +86 21 3339 2569
Contact: Ms. Kim Chen
Email: [email protected]
Website:www.chinavending.com.cn

SOURCE UBM Sinoexpo

Shanghai Retail High-end Summit Gathers Industry Leaders 2018

Shanghai, 29 March, 2018

2018 Shanghai Smart Retailing High-end Summit Gathers Industry
Leaders for Insights and Innovations

To be held on April 26-27 at the Shanghai New International Expo Center, the summit’s theme is ‘Smart Retail, Leading a Smart New Life’, and will gather experts and leaders to discuss the current developments and future prospects of the retail (automation) industry.

A Revolution in Retail

As China enters a new era of smart retail, companies face tremendous challenges to traditional retail and e-commerce, and leaders need to embrace and integrate all aspects to thrive. The organizers of the summit hopes to discover new retail revolutions through this premiere event.

This summit is committed to building a platform for acquiring industry-leading information, exploring industry trends for domestic and foreign industry elites; and finding opportunities for business partners to have extensive exchanges and in-depth cooperation.

The Summit will hold the 2018 Shanghai International Smart Retailing Exhibition and the 15th China International Self-service, Kiosk and Vending Show (CVS2018) in the same period. More than 1,000 professionals, brands and e-commerce sites in the smart retail industry are expected to participate at the two-day conference.

China Retail Show

Summit Highlights

  • Global industry bigwigs will share authoritative viewpoints and cutting-edge technologies, as well as forecasting new trends in the industry.
  • More than 40 well-known media outlets will be present at the
    conference, to broadcast key issues and to conduct interviews to increase the visibility the participants.
  • More than 50 government officials, associations, investors, CEOs and founders of domestic and foreign leading companies will be there to discuss new retail innovations in the industry.

Key Content

Expect keynote speeches, group discussions, and an awards ceremony during the two-day summit. Leaders of relevant government departments and industry experts will share knowledge and experiences, provide interpretation of industry-related policies, as well as analyses of industry development opportunities.

Other highlights:

Innovative Applications: Well-known integrators in the retail industry explore innovative application designs, and integration of new technologies.

Technology Sharing: Technology-based companies with profound
influence in the industry share innovative breakthroughs vis-a-vis the retail industry.

Cases Studies: Industry-leading system integrators share successful
experiences in retail applications.

Industry Leaders

Leaders from NAMA, JVMA, Performance Architect, JD.com, Tencent, Suning Yunye, YouBao, Orange of Angels, Lai Yifen, Rainbow Department Store, Innovative Factory, Sinoway Herb, CityBox, Jian 24 Unmanned Convenience Store, Hisense Commercial Software and other companies are confirmed to attend the summit as speakers. They will focus on, and discuss in-depth, the development of smart retail, technological innovation, artificial intelligence and other hot topics.

Early online registration for both major events is encouraged for all
visitors. Please visit their official website:

CVS pre-registration:
https://sinoexpo.ubmonlinereg.com.cn/Registration/default.aspx?fid=750&lang=en&utm_source=media

To become a speaker/sponsor of this summit, please contact Shuree Shen at [email protected]

European Vending Association Elects Officers At AGM

From Vending Times

European Vending Association Elects Officers At AGM, Hails Response To First-Ever EVEX

Tim Sanford
[email protected]


Held in conjunction with EVA’s 2015 Annual General Meeting here, EVEX, dubbed the “Wow vending experience,” was set up in the extensive shopping area of the María Zambrano railroad station, a terminus of the Alta Velocidad Española high-speed rail service.
MALAGA, Spain — The European Vending Association reports that the first staging of its EVEX event achieved its objectives of highlighting the value of the vending industry to the public and the European authorities.

This year’s AGM took place in the Barceló Hotel, which is connected to the railroad station and shopping center, where association’s membership convened to vote on candidates for the EVA executive committee.

Chosen as representatives of the association’s national member groups are Gillian White of the Automatic Vendors Association (the United Kingdom and Ireland); Christian Mengus of the French association NAVSA (chambre syndicale Nationale de Vente et Services Automatiques); Dr. Aris Kaschefi of the German operators’ association Bundesverband der Deutschen Vending-Automatenwirtschaft e.V. (BDV); and Michele Evolvi of Italy’s Associazione (originally Confederazione) Italiana Distribuzione Automatica (CONFIDA). Chosen as a representative of national association managing directors is Raúl Rubio Fleitas of Spain’s Asociación Nacional Española de Distribuidores Automáticos (ANEDA).

Elected as a representative of the machine manufacturer segment is Paolo Ghidotti, N&W Global Vending. Jeff Alsop of Crane Payment Innovations is chosen as a representative of the Payment Systems and Vending Solutions segment, and Lavazza’s Sergio Telesco is elected from the Ingredient Suppliers category.

Chosen as representatives from the vending operations segment are, for international operators, Jan-Marck Vrijlandt of Selecta, who also was reelected as EVA president; for Northern Europe, Michael Maurer, Automaten Service Maurer; for Eastern Europe, Mastercup’s Michal Piotrowiak; and for Southern Europe, Xavier Arquerons of Alliance Vending.

Elected to represent the water solutions segment is Hilmar Walde of Brita Group; chosen from the office coffee service segment is Maurits de Jong of de Jong Duke; and from the cup suppliers category, Massimo Daolio of Flo.

The Conference on Innovations, and educational program held in conjunction with the AGM, was highlighted by presentations on adapting businesses to meet today’s and tomorrow’s challenges. Enzo Baglieri, a professor at Bocconi University (Milan, Italy) emphasized the importance of providing a real experience for and inspiring positive emotions in consumers using vending machines. Alfonso Alcántara, a consultant on professional reinvention, delivered a thought-provoking presentation on the power of positive change.

Because rules and legislation in one European country often inspire similar initiatives in other markets, discussions were held to help companies prepare for potential developments. Comparing best practices between similar companies also gave the participants practical ideas that might be implemented in their own businesses.

ANEDA, the Spanish association, conducted its seventh “think about vending” day during the EVA meeting. The VII Jornada Piensa en Vending mini exhibition was set up in the corridors of the conference hotel, showcasing the industry’s latest products and developments.

EVA also welcomed the mayor of Málaga as a special guest. He delivered the concluding address at EVEX 2015, thanking the participants for highlighting their inventive and advanced industry in his city.

The European Vending Association is a not-for-profit organization established in 1994 and based in Brussels. It represents the interests of the European coffee service and vending industry before the European Institutions and other authorities.

– See more at: Vending Times

Amazon Vending Machine Competitor Vicki

amazon go starbucks video tour

Amazon Vending Machine

Apple has Siri. Amazon has Alexa. This summer Tom Murn will have Vicki, a vending machine endowed with artificial intelligence that will be popping up in college cafeterias, drugstores, hospital waiting rooms and offices around town, and could change the way New Yorkers shop. Shaped like an iPhone but as big as a refrigerator, the device will neither take coins or cash nor drop a bag of potato chips into a slot. Users will instead open its glass door by way of an iris scan, a fingerprint impression or a phone or a credit card swipe and take a product off a shelf. The price will immediately appear on a screen above the door—and disappear if the product is put back down.

An ad for the item also might play on the screen. If shoppers have questions, Vicki will provide answers—as they try on sunglasses, wonder if a cookie is gluten-free or consider buying a high-tech toy they don’t know how to work. Vicki will even make hard-to-refuse offers, like suggesting a bottle of water—at half price—to go with a sandwich. Shutting the door completes the sale, with the customer being charged for the item(s).

This is so much more than a vending machine,” said Murn, 51. “You can pick up [a product] and put it back. [The machine] can pull information from Facebook and say, ‘Happy birthday.’ It can do rewards. You can’t do any of that with a vending machine.”

Rest of article

More Posts

Supreme Court Rejects Coca-Cola Case on Vending Machine ADA Compliance

The case, titled Magee v. Coca-Cola Refreshments USA, was brought by Emmett Magee, a blind man from Louisiana who invoked the ADA in suing Coca Cola because its glass-front vending machines made it impossible for him to know what product he was choosing and at what price. He was thwarted buying soda from vending machines at a hospital and a bus station.

The U.S. Court of Appeals for the Fifth Circuit turned away his claim, ruling that vending machines are “not a physical place open to public access” and therefore don’t fit the definition of “public accommodations” that are required to abide by the ADA. It also said that the hospital and the bus stations were public accommodations and “may very well” bear some responsibility to make vending machines on their premises accessible to the disabled.

Source: www.law.com

Grocery Self-Checkout SCO News – Tesco checkouts slash queue times

self-checkout fujitsu

Grocery Self-Checkout SCO News

Tesco is looking to reduce queuing time in its stores by using smaller self-service checkouts…

Source: www.thegrocer.co.uk

More Links

We track SCOs as we call them. Everybody uses them from Lowes, Home Depot, to Target to Whole Foods, Costco and yes, Walmart.

Updated 10/16/2023 — see below image and comment

Good article on Reforming Retail detailing what RR thinks the next steps are for Walmart and Self-Checkout. We have a paid subscription and RR is very nice about us republishing their content.  We recommend a paid subscription to access all the articles. We say that very rarely. Reports from Insiders isn’t quite the same as a corporate announcement for sure. We’ll monitor.  For reference Whole Foods uses NCR SCOs. We have an article on their lack of accessibility.

Payment Kiosk – MoneyGram & 7-Eleven Australia

MoneyGram Payment Kiosk

MoneyGram International (NASDAQ: MGI), a leading global money transfer and payment services company, has extended its agreement with 7-Eleven in Austr

Source: www.businesswire.com

moneygram kiosk

MoneyGram and KIOSK

The kiosks provide convenient, easy-to-use money transfer services 24 hours a day, at more than 530 7-Eleven stores in Australia. More than 60% of transactions made at these kiosks are completed after normal business hours.

Kiosk Tradeshow – ASIS Online

Kiosk Tradeshow

ASIS International is an association dedicated to increasing the effectiveness and productivity of security professionals worldwide by developing educational…

Source: www.asisonline.org

Security trade show in Atlanta coming up September 29th. Over 700 vendors. Everything and anything to do with Authentication

ASIS International is a professional organization for security professionals. It is headquartered in Alexandria, Virginia. ASIS International issues certifications, standards, and guidelines for the security profession. Founded in 1955, it is the world’s largest membership organization for security management professionals. ASIS International has hundreds of chapters across the globe.

Payment Kiosk – Unattended Retail Tracker UCP & Ingenico

Payment Kiosk News

We try and highlight members and UCP has been scored as #2 in the PYMNTS Unattended Retail Tracker, only exceeded by Ingenico who is #1.  Pretty good company to be in.. PYMNTS.com Unattended Retail Tracker™, powered by USA Technologies, serves as a bimonthly framework for

The PYMNTS.com Unattended Retail Tracker™, powered by

payment kiosk unattended retail self service

click to see full image

USA Technologies, serves as a bimonthly framework for the space, providing coverage of the most recent news and trends, as well as a provider directory to highlight the key players contributing across the segments that comprise the expansive unattended retail ecosystem.

The PYMNTS.com Unattended Retail Tracker™, powered by USA Technologies, serves as a bimonthly framework for the space, providing coverage of the most recent news and trends, as well as a provider directory to highlight the key players contributing across the segments that comprise the expansive unattended retail ecosystem.

Unattended Retail Tracker TM

The PYMNTS.com Unattended Retail TrackerTM is a bimonthly report designed to give an overview of the trends and activities across the unattended retail/vending market and the players who are delivering on those services.

The tracker will also include the latest news and highlights and will be organized into a framework that showcases a directory of the key players and information about their capabilities and unattended retail solution offerings.

Scoring

We evaluate companies based on the markets they serve, the technologies they offer, the type of payments accepted and the security standards they have accomplished.

The companies included in the scoring support unattended retail and payments for the following segments within the self-service industries: Food & Beverage, Service Vending, Remote Retail, Parking and Restaurant & Hospitality.

Regarding technologies evaluated, we assess the depth of solutions supported. For example:

NFC (Near Field Communication)
EMV
Magnetic Stripe
QR Code
BLE (Bluetooth Low Energy)
Smart Cards

Payments accepted include a depth and breadth of payment types. For example:

Credit/Debit Cards
Private Label or Closed Loop Solutions
Digital Wallets (Apple Pay, Android Pay, Samsung Pay, PayPal, and more)
We also give credit to solutions for security compliance such as PCI.

Unattended retail self service

Bite POS Self-Serve Kiosk Trend At Restaurants

BITE POS Kiosk

In ResTech news: Self-serve kiosks are becoming more common, but Bite takes this new restaurant technology even further with facial recognition.
Source: www.pymnts.com

Zero wait time being the target and biometrics being the bow and arrow.

About BITE

The best-in-class custom kiosk software that is trusted by the industry’s top brands.

From Chat

Yes, I’m familiar with BITE, a restaurant point-of-sale (POS) system. BITE is a cloud-based POS platform designed specifically for restaurants and food service businesses. Here are some key points about BITE:

It’s important to note that specific details about BITE’s features, pricing, and availability may vary, so it’s recommended to visit their official website or contact their support for the most accurate and up-to-date information.

Kiosk

Kiosk Association Releases Multi-Vendor COVID Catalog

Wearing a tool belt brimming with pliers, screwdrivers, and measuring tape, holding a yellow hard hat and hammer, this individual is dressed in a blue shirt and gloves. Theyre ready for construction work that aligns perfectly with the precision found in our Kiosk Solutions Catalog.

Temperature Kiosk Catalog

From BusinessWire Sep2020

WESTMINSTER, Colo.–(BUSINESS WIRE)–The Kiosk Association (KMA) announces the first multi-vendor kiosk solution catalog for COVID-related kiosk solutions. 22 different solutions for COVID and Temperature screening kiosks are available to choose from.

CAKCEK is the authorized distributor for KMA standards conformance solutions. The owner of CAKCEK, Craig Keefner says, “We’ve been monitoring the temperature and thermal imaging market closely. The proliferation of Chinese-origin devices with undisclosed components both software and hardware into this market has been disconcerting at best. Almost all of those units come with facial recognition, artificial intelligence, and a general inattention to regulatory and legal issues. This raises serious liability issues, especially for healthcare-oriented deployments, down the road as well as the general health concerns of false positives. By offering a catalog of KMA-approved choices our first priority is to inform and educate buyers in the marketplace.”

Temperature kiosks come with a Certificate of Compliance for sensors. They are designed and manufactured by members which meet the KMA ADA conformance requirements in ADA, Accessibility, FDA, and PCI regulatory issues. Kiosks solutions are generally manufactured in the US though UK and Germany models are available.

Kiosk “Workers” Available

Temperature Scanning Kiosks

  • Choose your desired level of accuracy
  • Backend badge and door interfaces
  • FDA-certified thermal imaging systems available
  • Lease options
  • Repurposing options provided such digital signage and smart city
  • Countertop, Stand-up, Sit-down and Wall-Mount configurations
  • Windows AIO, Microsoft Surface Tablet, Android and iPad

CDC Screening Stations

  • CDC Recommended Health Screening kiosk options

Sanitizer Kiosks

  • Heavy duty cycle sanitizer dispense systems in Standup or Countertop systems
  • Standup automated sanitizer dispense system including digital signage

Software Only Solutions

  • NoTouch Touchless Software (Android and Windows)
  • Digital signage options (some portable and outdoors)
  • Secure lockdown software KioWare, Sitekiosk and Esper available for purchase
  • JAWS accessibility software for Windows available

Warranty and Service

  • Standard one year warranty on all systems
  • Sanitizer kiosks come with 2-year warranty

Country of Origin

  • USA
  • Canada (sanitizer kiosks)
  • Germany and UK units also available

How To Purchase

Email [email protected] for more info.

Positions Available – Kiosk Industry Jobs Board

Jobs Board

Mar 20, 2019 – harriscomputer.wd3.myworkdayjobs.com – 0
We are currently seeking a Senior Sales Executive to join our DynaTouch team and interact directly with existing customers and prospects to promote sales of complete Kiosk Solutions, while focusing on our Healthcare and Human Resources verticals.

Travel will be as needed (up to 50% travel time). The selected candidate will need to relocate or travel to our HQ location in San Antonio, Texas for the first 6-12 months of employment. Candidates willing to relocate on a permanent basis will be given a preference, however remote employees will be highly considered given they have strong qualifications.https://harriscomputer.wd3.myworkdayjobs.com/1/job/Office—San-Antonio/Sales-Representative_R0005802

Sales Operations Director – Very Unique requirements, great role

Mar 26, 2019

We have a great client that is seeking to bring on a Senior Sales Operations Director – someone who can lead a company division to the next level. Their focus is Kiosk based ordering (think Fast food restaurants or order on-line groceries) to give 2 quick examples.

Currently a market leader on the hardware side, strong investments (M&A) on the software side are positioning them for even further growth. If you know anyone that would like to explore such a role, please have them reach out to me. Work remote (coupled with 50-75% travel). Total comp in the range of 250 – 300$K on plan (quartely bonus payout). Reports to the CEO of the company.

Hollace Rooney
[email protected]
978.496.3446
Atrilogy Solutions Group

Sales Director – US

Mar 28, 2019
Digital signage, wayfinding company in the UK interested in hiring sales director for US. Past customers include Simon Malls and others. Large format touchscreens as a rule.

NEW DATA: Retail Kiosk Research — The Next Billion-Dollar Industry

State of Unattended Kiosk and Retail Market 2018

The age of unattended retail has arrived apparently.

New story and report from PYMNTS.com in conjunction with USA Technologies.

According to research inside the Kiosk and Retail Report, a USA Technologies collaboration, the interactive kiosk industry market will be worth $1.073 billion. They note the industry has already experienced some impressive growth, with the U.S. market growing from $533.37 million in 2013 to $716.97 million in 2016.

That increase is due, at least in part, to a 42 percent increase in American imports of interactive kiosks that took place during the same timeframe. Electric vehicle-charging kiosks also powered growth in the space, as those kiosks saw the largest growth of any type from 2013 to 2016, with the number of kiosks in the field growing by 153 percent.

Other key takeaways from the Kiosk and Retail Report, a USA Technologies collaboration, include:

  • Food and beverage kiosks are the most common kind of kiosks in the U.S., accounting for a combined 35 percent of machines in the field as of 2016.
  • Clothing retail lags behind when it comes to kiosk deployment. The market shipped only 21,000 machines in 2016, the smallest of any of the 11 markets PYMNTS studied.
  • More growth in the vehicle-charging kiosk market is coming down the road. The space is projected to grow at a CAGR of 22.29 percent through 2019, the highest of the 11 markets studied.

About the Report

The new Kiosk and Retail Report, a USA Technologies collaboration, is designed to give readers a better understanding of how these emerging technologies are shaping the unattended retail market. It focuses on the ever-evolving world of unattended retail, including those selling items and services consumers never thought they could get without help from a human, and includes market analysis and a look at how new payment technologies are changing the shopping experience.

NEW DATA: Retail Kiosks — The Next Billion-Dollar Industry

Gold Sponsor – American Kiosks Manufacturer

American Kiosks Logo White

American Kiosks Kiosk Manufacturer – Gold Sponsor

Welcome to our newest Gold Sponsor — American KiosksAnd they are hiring….

  • American Manufacturing — Proudly designed, fabricated and assembled all in the USA.
  • Flexible Partnering Capabilities — From ready-to-go products, to design services, we can help.
  • 35 Years of Kiosk Expertise — Knowledgeable and capable partners to help with your project.
  • Investing In You — Payment terms to fund your growth and help you scale your business.

At American Kiosks, steep customization is an ongoing daily demand. To accommodate this high demand, we’ve steadily expanded Technical Teams to surround every key project aspect with parallel development experts, greatly simplifying and accelerating our customer’s path to market.

  • Agile and unrestrained solution design
  • Team of expert kiosk mechanical and electrical engineers
  • Expert integration and manufacturing
  • UL, FCC, ADA, and other certifications/ compliance
  • Top Talent Team Members orchestrating all project development

GET IN TOUCH

370 Interlocken Blvd. Suite 350
Broomfield CO 80021
702 224 6454
[email protected]

For more information, you can email us.

You can also send us a contact form

[contact-form][contact-field label=”Name” type=”name” required=”true” /][contact-field label=”Email” type=”email” required=”true” /][contact-field label=”Website” type=”url” /][contact-field label=”Message” type=”textarea” /][/contact-form]

Generative AI Assist – Consumer Facing AI

AI Assist in Retail Verneek

Verneek Retail AI Assist

Welcome to Verneek our latest Advisory Board member. Verneek’s  One Quin provides enterprises with one holistic consumer-facing AI solution to accurately answer personalized questions through voice activation or text anywhere.

AI Assist by Verneek

Retail AI Assist by Verneek

The  Verneek platform is unique in answering specific questions reliably based on dynamic enterprise data that gets automatically augmented with relevant public information. The platform’s first use case is Quin Shopping AI which helps shoppers make better and faster decisions throughout their online or in-store journeys. Quin can fulfill any sophisticated shopping request, ranging from finding available product assortments or recipes that match a whole suite of health or budget constraints to general health or customer service. Quin combs through all relevant public and participating retailers’ proprietary data in real-time to deliver a profoundly personalized AI shopping experience.

Retail AI Assist Verneek Facts

  • Recently completed extended pilot at Sprouts Grocery
  • NVIDIA Partner
  • Android, Flex, Windows or Apple
  • Verneek is the Nvidia-recommended enterprise Voice AI.  Can set up joint call.
  • AI works across 12 languages including 4 Spanish dialects
  • Sales Impact- 67% of retail customers leave a store without finding an item they were looking for, even though that product was on the shelf. The Verneek AI assist has a 49% question-to-purchase conversion rate. In control store test results, AI stores drove about a 1% increase in sales.
  • Verneek handles slang and regional terms, which can be its own language or dialect.
  • In Boston chocolate sprinkles you put on ice cream are called “Jimmies”. Verneek captures these region terms and build them into the AI.
  • Verneek is seeing some powerful and actionable insights from the questions themselves. The questions being asked identify what people are struggling with as they navigate a physical space that in many cases is unknown or untracked.
  • Verneek has been asked to be part the AI in Grocery Webinar as an industry disruptor next week.
  • One of Verneek founders was interviewed on this week’s NRF podcast.
  • Verneek is the first tech company on the NRF podcast in their 300+ episodes

Real Life Reviews

Philadelphia Inquirer review of Sprouts AI Assist

Philadelphia Inquirer review of Sprouts

 

 

Here is PDF of article for reading full article — Inquirer — We used Sprouts Farmers Markets AI grocery shopping tool. Heres what happened_ (3)

Videos

More Posts

NRF podcast


Retail Gets Real episode 311: Verneek co-founder Nasrin Mostafazadeh on using AI for a better shopping experience

Nasrin Mostafazadeh, co-founder of Verneek.

Imagine shopping in any store and having an expert right by your side to share everything about that store and any product it contains. It will offer suggestions based on your needs and guide you to the exact items you want at the best price. That’s the promise of Quin, an artificial intelligence tool from AI company Verneek.

“Quin Shopping AI is basically this very holistic AI that is going to be your trusted source of information, your trusted advisor, your trusted ally, wherever you go as a shopper,” Verneek co-founder Nasrin Mostafazadeh says on this episode of NRF’s Retail Gets Real podcast.

“It can help answer any and every question that you have throughout your journey, whether online, whether in a store, or wherever else you end up being.”

Shoppers who walk into a Quin-enabled store will see a sign that says, “Hi, I’m Quin, you’re shopping AI. Ask me anything.” After scanning the QR code, shoppers can compare products, get nutritional information, find out about a store’s return policies, ask which aisle has the peanut butter or get recipes for a family of four under $30 tailored to dietary preferences or food sensitivities.

AI Working Group

Learn more about AI development in retail and NRF’s AI Working Group.

“All these very sophisticated questions are things that are already on the minds of your average Americans, but they literally never had help,” Mostafazadeh says. “They were left to their own devices when they would walk into the store. They just are left with … 40,000 products that they had to just navigate and make decisions as to what they can and cannot buy given their health or budget constraints or even … their preferences.”

Retail is a natural fit for holistic, generative AI such as Quin, according to Mostafazadeh. “We really wanted to apply our technology first and foremost in a domain that really will interface with every average American. And what better world than retail, because everyone uses it anywhere, at any time. That was really one of the reasons why we gravitated toward picking retail as the first contender.”

She knew customers would embrace Quin, but Mostafazadeh was less sure of the reaction among retail staff and managers.

“To our surprise, the store managers and store associates are actually our biggest allies,” she says. “All these expert questions are the ones that store associates and store managers love to delegate to Quin. They see it as a way of increasing their productivity and increasing their accuracy.”

NRF Nexus

Explore practical applications of AI in retail from industry leaders at NRF Nexus, July 10-12, 2023.

Mostafazadeh says Quin allows retailers to differentiate themselves from their competitors.

“The bottom line for retailers is that they’re super low margin, so they are all homed in on increasing sales. Now that we’ve been in the market and we’ve collected all the data, we have actually shown that we have increased the sales in these retailers significantly,” she says.

“And we have also decreased the operation cost significantly by virtue of the store associates and store workers being able to focus on their own day-to-day jobs. Retailers love that part.”

Listen to the full podcast to hear about Mostafazadeh’s career path in robotics and AI, the monkey/banana dilemma that generative technology got stuck on until ChatGPT and Mostafazadeh’s thoughts on the real threats and opportunities AI represents.


Generative AI – Build Your Own LLM

chatgpt digital signage ai

Building Your Own LLM for AI

Building your own LLM is going to occur to you. If only to assist human assistants. A fashion designer can allow customers with a series of voice questions to locate a particular style of dress.  Taking it further, they could optionally “design” the dress they want and AI could output mechanical and pattern data to allow dressmaker to make.  And sell at a very high price with a very high margin.

One of the custom LLMs example in self-service is by Verneek. You are in health-oriented supermarket and want to do very specific queries for current products available with multiple characteristics. Not just the usual characteristics like is it onsale, is there a coupon, which department.  Much more specific context.

Consider the Verneek solution topology elements as we have detailed on Intel Marketplace

  • LSTM
  • Proprietary
  • BERT
  • RNN

Verneek works closely with Nvidia (see Tokkio toolset).

Nice article here covering:

  • A brief history of large language models
  • What are large language models?
  • Why large language models?
  • Different kinds of LLMs
  • What are the challenges of training LLM?
  • Infrastructure cost
  • Understanding the scaling laws
  • How do you train LLMs from scratch?
  • Continuing the text dialogue-optimized LLMs
  • How do you evaluate LLMs?

Here is a Nice writeup on building own LLM options

How to create your own Large Language Models (LLMs)!

Ravi Saraswathi

Ravi Saraswathi

Chief Technology Officer (CTO) of US Cloud Practice at Kyndryl

I am creating my own fine-tuned LLM right now. My name is on it 🙂

Hello and welcome to the realm of specialized custom large language models (LLMs)! LLMs are created to comprehend and produce human language. These models utilize machine learning methods to recognize word associations and sentence structures in big text datasets and learn them. LLMs improve human-machine communication, automate processes, and enable creative applications.

Instead of relying on popular Large Language Models such as ChatGPT, many companies eventually have their own LLMs that process only organizational data. Currently, establishing and maintaining custom Large language model software is expensive, but I expect open-source software and reduced costs for GPUs to allow organizations to make their LLMs.

No alt text provided for this image
Refine Enterprise LLMS from pre-trained LLMs utilizing Organization data

Why Enterprise LLMs?

Enterprise LLMs can create business-specific material including marketing articles, social media postings, and YouTube videos. It can create, review, and design company-specific software. Also, Enterprise LLMs might design cutting-edge apps to obtain a competitive edge.

Before designing and maintaining custom LLM software, undertake a ROI study. Custom LLMs cost a lot to create and maintain. LLM upkeep involves monthly public cloud and generative AI software spending to handle user enquiries, which is expensive.

Popular Large Language Models (LLMs):

Some of the popular language models are Google’s BERT (Bidirectional Encoder Representations from Transformers), Facebook’s Roberta (Robustly Optimized BERT approach), and OpenAI’s GPT (Generative Pre-trained Transformer). OpenAI published GPT-3 in 2020, a language model with 175 billion parameters. In 2023, OpenAI published GPT-4, its largest model. Google launched BERT LLMs in 2018. BERT converts data sequences using transformers.

How do I build Enterprise LLMs (Large Language Models)?

The key steps include selecting a platform, selecting a language modeling algorithm, training the language model, deploying the language model, and maintaining the language model.

No alt text provided for this image

A big, diversified, and decisive training dataset is essential for bespoke LLM creation, at least up to 1TB in size. You can design LLM models on-premises or using Hyperscaler’s cloud-based options. Cloud services are simple, scalable, and offloading technology with the ability to utilize clearly defined services. Use Low-cost service using open source and free language models to reduce the cost.

Options for creating Enterprise LLMs:

1. Use on-prem data center:

Use your data center hardware for creating LLMs. Hardware is an expensive component. GPUs cost a lot of money. Free Open-Source models include HuggingFace BLOOM, Meta LLaMA, and Google Flan-T5. HuggingFace and Replicate are emerging models for API hosts. Enterprises can use LLM services like OpenAI’s ChatGPT, Google’s Bard, or others.

Pros: The model gives you full data processing control. Privacy-conscious buyers may welcome this strategy. You can easily customize the model for your use case, enabling more specific applications and quick responses to unanticipated needs. With large throughput and challenging scaling, this method may be cheaper over time. The model is yours. Your product is tougher to copy and more competitive if you customize the “secret sauce” to your use case.

Cons: Hosting the model yourself takes more technical expertise and infrastructure, making it harder to set up and integrate. All model upgrades must be built in-house. It could be costly and complicated. You must have in-house ML professionals who can fine-tune models and MLOps. Turnover and onboarding of new hires might also slow progress

Create custom Large Language Models (LLMs) using On-Prem hardware:

You can create language models that suit your needs on your hardware by creating local LLM models.

  1. Use LLMs platform for build – Many use Anaconda for open-source data science and machine learning applications. It has several LLM-building resources. Build LLM libraries and dependencies can build using Python.
  2.  Build & train machine learning models – The open-source platform TensorFlow trains machine learning models. Huggingface has pre-trained LLMs. Choose a Hugging Face pre-trained model like GPT-2 for fine-tuning.
  3. Fine-tuning and customization – Python is ideal for training the model on a specific dataset for a specific goal.

2. Use Hyperscalers:

Use Hyperscale services such as AWS Sagemaker, Google GKE/TensorFlow & Azure Machine learning services.

How to use Public cloud services *AWS, Azure & GCP* for creating custom LLMs?

  • AWS Machine Learning services like Amazon SageMaker simplify LLM model creation by integrating data processing, model training, deployment, and monitoring.Train your LLM model using Amazon SageMaker. Select a GPU-capable instance type to speed up training.
  • Google TensorFlow Model Garden or other trained models on Google Cloud along with Google’s Prediction API are some of the services provided by Google Cloud. Use GKE, Google Cloud AI Platform Prediction to install your custom LLM model. Google generative AI app builder, PALM API and Makers suite (Model training tools, model deployment tools, model monitoring tools) can be utilized for managing Apps.
  • Azure Machine Learning trains custom LLM models. Use a base model to tweak. You can utilize Azure AI Marketplace or other pre-trained models.

3. Use the Subscription model:

OpenAI, Cohere, and Anthropic provide language models via API subscriptions. Simply join a provider for API access. Data input and output length determine user fees.

Pros: Setup is simple, no infrastructure is needed. API makes model access uniform, simplifying integration and acceptance. String-free. Simple APIs. Swap providers if LLMs suit you. LLM setup and usage without ML Ops saves time, money, and effort.

Cons: Sending data to a third party may risk leaks and algorithm improvement. Offering this to enterprise customers may be difficult. Service level agreements and pricing strategy set subscription prices. Scaled closing-source solutions may cost more than in-house models.

Community-made ML apps and LLMs

Large language models created by the community are frequently available on a variety of online platforms and repositories, such as Kaggle, GitHub, and Hugging Face.

No alt text provided for this image
Explore the best community-created ML apps.

Summary

On-prem data centers, hyperscalers, and subscription models are 3 options to create Enterprise LLMs. On-prem data centers are cost-effective and can be customized, but require much more technical expertise to create. Smaller models are inexpensive and easy to manage but may forecast poorly. Companies can test and iterate concepts using closed-source models, then move to open-source or in-house models once product-market fit is achieved.

Creating LLMs requires infrastructure/hardware supporting many GPUs (on-prem or Cloud), a big text corpus of at least 5000 GBs, language modeling algorithms, training on datasets, and deploying and managing the models.

An ROI analysis must be done before developing and maintaining bespoke LLMs software. For now, creating and maintaining custom LLMs is expensive and in millions. Most effective AI LLM GPUs are made by Nvidia, each costing $30K or more. Once created, maintenance of LLMs requires monthly public cloud and generative AI software spending to handle user inquiries, which can be costly. I predict that the GPU price reduction and open-source software will lower LLMS creation costs in the near future, so get ready and start creating custom LLMs to gain a business edge.

Published by

Ravi Saraswathi

Status is reachable
Chief Technology Officer (CTO) of US Cloud Practice at Kyndryl
In the near future, I believe most companies will begin designing their own fine-tuned Artificial Intelligence (AI) Large Language Models (LLMs) to gain a competitive edge and reduce data exposure. In this article, I outline three simple ways to create bespoke enterprise LLMs based on available technology.
More Posts
  • https://kioskindustry.org//kiosk-translating-in-sign-language-assist-deaf-customers-and-help-restaurants-reduce-risk-of-ada-lawsuits/

 

POSBANK and Esper Retail Self-Serve Android Kiosks

POSBANK and Esper Help Retailers Rapidly Launch Self-Serve Android Kiosks

Android KioskFrom PRWeb — POSBANK and Esper Launch Self-Serve Loyalty Program Kiosks at Parker’s Convenience Stores

POSBANK, global leading POS terminal and Kiosk manufacturer, teamed up with Esper, the leading Android DevOps solution, to help retailers rapidly launch self-serve customer kiosks. Today, POSBANK and Esper announced they successfully deployed BIGPOS® 2700 kiosks at various Parker’s convenience store locations in Georgia and South Carolina. The kiosks provide a self-serve loyalty program experience to Parker’s customers, including loyalty program enrollment, account management, and lost card replacement.

“Customers worldwide now prefer self-service ordering and contactless payment as a result of the COVID-19 pandemic,” says Shiv Sundar, Co-Founder and COO at Esper. “Retailers like Parker’s need to launch self-serve kiosks in a matter of weeks, not months or longer. Esper teamed up with POSBANK to help retailers and restaurants rapidly transform their self-service customer offerings at an industry-leading price point.”

Parker’s is a nationally-acclaimed regional convenience store chain in the Southeastern US who was named the 2020 Convenience Store Chain of the Year by CStore Decisions. The retailer worked with Esper to purchase and launch POSBANK’s BIGPOS® 2700 kiosks with Esper’s cloud management tools built into the hardware, as part of their ongoing commitment to an industry-leading customer experience.

“BIGPOS® Kiosks are available off the shelf with Esper’s cloud tools for Android, so retailers like Parker’s can remotely manage kiosks,” says Elijah Jung, Marketing team manager at POSBANK. “Our mutual customers can ship devices from POSBANK’s factory directly to retail stores without any IT support requirements. Retail employees can simply unbox the kiosks on-site and turn them on for secure, zero touch provisioning.”

POSBANK and Esper’s joint solution for Android retail kiosks is the first-ever option for complete kiosk lifecycle management. Retailers and restaurants worldwide can work with POSBANK and Esper to achieve best-of-class deployment speeds and a fully-remote approach to update and debug kiosks post-launch.

About POSBANK

POSBANK is a leading global provider of Point of Sale solutions serving more than 200 customers in over 80 countries around the world. Based on customer-focused engineering and over 23 years’ of experience, POSBANK offers a wide range of POS terminals, Kiosks, touchscreen monitors, POS printers, peripherals and POS software for retail and hospitality industries. Currently POSBANK focuses more on innovative POS terminals, Kiosks and custom solutions that meet specific needs of various global customers. For more information, visit http://www.posbank.com and contact us at [email protected].

About Esper

Founded in 2017 in Bellevue, Washington, Esper is the industry’s first complete toolchain for connected Android devices like kiosks, point-of-sale, digital signage, and purpose-built hardware. Esper’s cloud console and open APIs provide the infrastructure for secure connection and real-time data exchange between Android devices and cloud. You can learn more at https://esper.io/ or at [email protected].

Kiosk Mode – Lenovo Android Computers with Esper

kiosk mode android lenovo

Lenovo Android Computers with Esper

Today, Esper is announcing an extension of our partnership with Lenovo, which welcomes four new x86 devices to the Esper family — including the first to ship with Esper Foundation for Android directly from the factory.

The Lenovo ThinkCentre M70a 3rd Gen desktop is the first of our planned x86 devices to ship with Esper Foundation for Android, with the ThinkCentre M790q Gen 3, ThinkCentre M90n-1 Nano IoT, and ThinkEdge SE30 available with Foundation by the end of 2023.

This continued and expanded partnership with Lenovo will allow customers across all industries and companies of all sizes to efficiently expand their device fleets in various meaningful ways by purchasing a truly unified full-stack system that combines hardware and software with an advanced device management platform. This unprecedented level of control will allow companies to expand their device fleets and move business forward like never before. With a combined hardware, software, and device management solution, everything just works out of the box — compatibility issues are a thing of the past.

Esper Foundation for Android is Esper’s custom version of Android, designed from the ground up for use on company-owned hardware like smartphones, tablets, point-of-sale systems, kiosks, and even x86 computers traditionally designed for desktop applications. This enterprise-grade operating system features a three-year support lifecycle with regular updates, routine security patches, and profound control of the system that you won’t get anywhere else.

When paired with Lenovo’s powerful hardware, Esper Foundation for Android unlocks an exceptional experience — for users, companies, and the IT departments managing these devices. The full range of Lenovo devices that will run Foundation covers a range of form factors and sizes. Here’s the rundown of the new hardware catalog.


Press Release from Lenovo – Esper and Lenovo Offer New Enterprise-Grade Android Solutions for Dedicated Device Use Cases

  • Lenovo can sell any Android-supported Lenovo devices with Esper Device Management and a portfolio of selected devices preloaded with Esper Foundation (Custom Android OS) bundled with Esper Device Management.
  • This agreement will benefit customers in the retail, hospitality, and healthcare industries as they can benefit from cutting edge Lenovo hardware along with the ability to deploy the devices immediately and start monitoring and controlling remotely with Esper’s offering.

October 5, 2023—Bellevue, W.A.  — Today, Esper, an industry-leading enterprise-grade Android Device Management platform, and Lenovo (HKSE: 992) (ADR: LNVGY), the global technology powerhouse, signed a reseller agreement. The agreement allows Lenovo to sell a portfolio of devices running enterprise-grade Android and dedicated device management from Esper, making it easier for enterprises to deploy, manage, and update dedicated PCs across their operations.

Lenovo OEM Solutions facilitated the integration of hardware and software to help deliver the joint solutions. The Lenovo ThinkCentre M70a 3rd Gen desktop is the first of four planned x86 platforms to run Esper Foundation for Android, an enterprise grade powerful and robust custom OS for x86 and ARM devices. The Lenovo ThinkCentre M70q, M90n-1 IoT, and the ThinkEdge SE30 v2 will be added by the end of the calendar year. As businesses continue to look to Android and the Android ecosystem for greater flexibility and efficiency, Lenovo’s new reliable, configurable, and long-lasting x86 solutions, powered by Esper, will accelerate customer adoption.

“This collaboration is another step forward in Lenovo’s drive to meet changing customer demand across retail, hospitality, healthcare, and other industries. Dedicated devices are proliferating across several key industries, and our new joint solution with Esper allows us to deliver the best of Android with the consistency and predictability of Lenovo’s x86 devices,” said Johanny Payero, Director of Global Advanced Solutions Marketing and Strategy, Lenovo. “We are focused on giving customers the ability to deploy devices quickly, remotely managing those devices in the field, and continuously releasing software updates to those devices to deliver exceptional experiences.”

Enterprise-Grade Android Increases Flexibility & Cost-Efficiency

In addition to configurations with Windows and Linux, customers who are looking to build or update their Android device fleet now have the option to build their ThinkCentre M70a desktops with Android. Customers will benefit from Android’s flexibility, global familiarity, cost-efficiency, and large developer pool.

The ThinkCentre M70a 3rd Gen is a 21.5” all-in-one touchscreen desktop that comes with up to 12th Gen Intel Core i9 processor, up to 16 GB SODIMM DDR4 3200MHz, and up to 512 GB PCIe SSD. The PC is supported by Esper Foundation for Android, which comes with enterprise-ready Android 11 with customizable branding, peripheral compatibility, quarterly security patches, long term support (minimum 3 years), Esper Seamless Provisioning, and app and system crash notifications.

The Esper dedicated device management platform remotely deploys, manages, monitors, and updates devices from a single pane of glass. Esper’s platform also automates IT operations workflows and reduces unplanned downtime and expensive in-field IT support—significantly reducing OpEx.

“I am excited to work with Lenovo to deliver a solution that comes with a robust Android operating system, purpose-built for dedicated device use cases,” said Shiv Sundar, COO and Co-Founder, Esper. “Customers globally are seeing significant value in running mission-critical operations on Android tablets and now they’re going to benefit from Lenovo’s world-class x86 devices and form factors. Ultimately, with Lenovo, we’re seeing Esper customers moving fast, innovating, and delivering delightful customer experiences.”

Android and the Dedicated Device Market

While Android is the most popular operating system for edge devices globally, it’s also becoming the popular operating system for enterprise dedicated device use cases, according to a 2022 report by 451 Research. Android (including AOSP and Android with Google Apps, or GMS) accounted for 41% of the device estates of those surveyed, alongside Microsoft Windows (26%), Apple iOS (24%), and Linux (8%). Organizations running a significant portion of their device fleets on Android report the primary reasons they use Android are its lower total cost of ownership, strong platform and app developer tools, and its robust security features.

There is also a high level of interest in running Android on devices with x86 (Intel and  AMD) processors. Nearly 9 in 10 of respondents indicated an interest in a solution for Android on x86 devices. Among the greatest perceived challenges of using Android for dedicated device fleets, 23% cited no official support for x86 devices. With Lenovo and Esper’s joint solution, customers finally have a complete offering to meet their needs.

About Esper

Esper is the only platform for predictable software deployment and device management. As an industry-leading solution enabling DevOps practices for Android devices, Esper is on a mission to let software teams ship without worrying about the hardware. Esper’s device infrastructure enables developers, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. Esper has rapidly growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, healthcare, education, and more. To learn more, visit: https://www.esper.io.

About Lenovo

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

LENOVO, THINKCENTRE and THINKEDGE are trademarks of Lenovo. Google and Android are trademarks of Google, LLC. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. Intel and Intel Core are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Mac is a trademark of Apple Inc. AMD is a trademark of Advanced Micro Devices. All other trademarks are the property of their respective owners.  ©2023, Lenovo Group Limited.


More Kiosk Mode Posts

Retail Kiosks at Living Spaces Colorado – In the Wild

living spaces kiosk

Living Spaces Kiosks Colorado

We stopped and did a photo tour.  Quite the store. They purchased old Sears Grand facility which was huge. North side of Denver near Top Golf and proposed IKEA.  Worth noting the marquee image showing portrait has a person touching the BACK button. The person is 5 foot 10 so button is easily 6 feet high.

One of the senior managers from Living Spaces flew in from San Diego for the Grand Opening and he noticed me taking pictures. We talked for at least 30 minutes

  • From the entrance walking up the center, we just happened to know a lollipop kiosk set off from the aisle. It was 27″ Elo on a pole with a plate.  It was leaning to one side and not very steady to touch.  Should have been more ideally located and more stable.  Apparently they went cheap and it looked cheap.  This in a store where $20K is a common spend…
  • I did “accidentally” unplug power from another of the Elo units. Running Android and restarted safely.
  • The Cashier area  had the usual disorganized adhoc components-on-a-counter problem.
  • I mentioned to the manager that given the clientele and residential area (Thornton Colorado) I was surprised there was no courtesy EV charging. Seems like the kind of customers they would prefer.  I pointed out EVGO had a couple of stations at other end of complex next to Petsmart.
  • The big portrait kiosk had its problems:
    • touchscreen would fail on edge “Back” button. I didn’t power that unit down as the LS manager had noticed me at that point.
    • it was the cheesy-type black slick metal. Looks cheap.
    • Zero assistive tech. I warned him.
    • Would be better as two-screen V config so counterclockwise and clockwise traffic is signaled. LS had it set up for Clockwise even though the entrance was right center. See below for more esoteric background.
  • One of his responses was LS hopes the customers would use the people and not the technology.
  • I told him they were sort of facilitating that outcome.
  • Many people in self-order DON”T want to use the counter or talk to people. Large percentage.  See Lizzy comment from LinkedIn
  • LS kept reminding us that the employees were not on commission.
  • They may be xenophobes, anti-social, just browsing or in Colorado, they could be slightly high on marijuana.
  • No person is going to be as accurate as a type of generative AI like Verneek or 22Miles where multiple conditions can be expressed vocally and possibilities and locations quickly identified.
  • Store is so big (200,000 sq feet at least) and probably 50,000 SKU’s, not to mention those only online for order and shipping (which not provided for instore).
  • Not much digital signage and not a centerpiece focal point in the store. Cabelas for example has they big nature area in back center.
  • The WiFi was poor at best. Doing internet lookups or scanning codes or talking to AI Assistant were all out of the question.
  • We didn’t walk the entire store but looked like around 10 of the large totem product identifier kiosks, as well as 20 or so of the 27″ ELOs on a stick.

 

 

Additional Information

So what about Clockwise versus Counterclockwise

  1. Clockwise movement in the U.S. and Europe: Some retail studies in the U.S. and Europe suggest that many shoppers tend to move in a clockwise direction. This means they will turn right upon entering a store and then follow a path that takes them around the store in a clockwise manner.
  2. Design influencing movement: Store design plays a significant role in shopper movement. Many stores are deliberately designed to encourage a particular flow. For example, if a supermarket places its fresh produce (a common first stop for many shoppers) to the right of the entrance, it encourages a clockwise flow.
  3. Country-specific tendencies: In countries where traffic drives on the left (e.g., UK, Australia, Japan), people might naturally veer to the left in open spaces and stores. This could mean that, in such countries, a counterclockwise movement is more prevalent.
  4. Entrance position: The position of the main entrance in relation to the parking area, or other points of interest, can also influence the direction most shoppers take upon entering a store.
  5. Individual habits: While general trends can be observed, individual habits and preferences still play a significant role. Some people may have a set route they follow in a particular store based on their shopping list, irrespective of general trends.
  6. External factors: External factors like promotional stands, in-store marketing, or special displays can also influence the direction shoppers take. For instance, an attractive promotion immediately to the left of the entrance might cause more shoppers to move counterclockwise on that particular day.

Retailers often use these tendencies and insights when planning store layouts, placing promotions, and designing displays to maximize sales and enhance the shopping experience.

About Living Spaces

“Living Spaces” is a prominent furniture and home accessories retailer founded in 2003 in Rancho Cucamonga, California. The company rapidly expanded its presence across the United States, offering a broad selection of styles and designs for every room in the home. Renowned for its spacious showrooms, Living Spaces provides customers with a seamless blend of style, comfort, and affordability. Alongside its in-store experience, the brand also boasts a robust online platform, allowing customers to shop and access design tools and resources from the comfort of their homes. Over the years, Living Spaces has earned a reputation for its commitment to quality, exceptional customer service, and its emphasis on creating inspiring environments for shoppers to explore.

Living Spaces was founded in 2008 by Grover Geiselman, a native Houstonian, and has quickly grown across the Southwest. Geiselman is good friends with Jim “Mattress Mack” McIngvale, founder of Houston-based Gallery Furniture, and sought guidance from McIngvale when looking to start his own furniture store in California.

Kiosk Industry News August 2023 – Press Release

iaapa tradeshow

Press Release — Kiosk Association Sponsors MUFSO Session

MUFSO Restaurants Rise

Kiosk Association Sponsors MUFSO Paul Brown, Inspire Brands Innovation Session

WESTMINSTER, Colo.–(BUSINESS WIRE)–Tomorrow, Tuesday the 20th at 3:30 pm EDT, the CEO of Inspire Brands Paul Brown speaks on innovation and lessons from Arby’s, Jimmy John’s, Sonic, and other Inspire Brands companies. The Kiosk Association is the session sponsor. Our mission is to inform and educate. Towards that end here is a direct link to register. Some of the innovations include new drive-thru designs as well as integration to Alexa and Amazon.

Some other recent innovations in the QSR and Fast Casual space that the Kiosk Association has noted include:

  • Contactless transactions combined with facial recognition for authentication
  • Weatherproof Android EMV Terminals Introduced – link
  • Touchless Kiosk Software (patent pending) – podcast interview at FinTech – link
  • QSR Market Review by Kiosk Industry – in SLED and Federal $6B in Opportunities – link
  • Contactless Curbside Pickup with Geo-Fencing – El Pollo Loco – link
  • Self-Service Kiosks With Pickup “Cubbies” ala Brightlook and Caesars Pizza – link

If you are interested in self-order kiosks we have a catalog on kioskindustry.org of many manufacturers (customers include Appetize and McDonald’s to name some). There are 22 COVID-related solutions available from the Kiosk Association including automatic sanitizers, CDC-approved kiosks, and temperature scanning. You can see the catalog Temperature COVID Catalog on the Intel Marketplace Solutions.

About the Kiosk Association (KMA) 

  • On ADA and accessibility, we work directly with the U.S. Access Board and have a complete set of guidelines.
  • On PCI – we are a participating organization with PCI SSC. Our primary focus is on unattended ordering and ADA.
  • We are international with members in US, Germany, UK, SE Asia, and more.
  • Our mission is to inform and educate.

Contact Information

If your company, organization, association, local, city, state or federal agency would like free no-cost consulting, information, or assistance on ADA, EMV or Health (HIPAA), please contact [email protected] or call 720-324-1837. Thanks to the generous financial support of our GOLD sponsors Olea KiosksKioWareFrank Mayer and Associates, Inc.NanonationPyramidKiosk GroupVisperoZebraAUO22Miles, and Honeywell.

Contacts

Craig Keefner
720-324-1837
[email protected]
https://www.linkedin.com/in/kiosk/

Utility payment kiosks coming to Cleveland & PSC

Utility Bill Payment News

Utility Payment Kiosk

Technology is coming to town — though it won’t be home for Christmas — for Cleveland Utilities customers who like the idea of paying their monthly bills at any time day or night, and any …

Source: clevelandbanner.com

Kiosk liability remains with the machine’s owner; in this case, U.S. Payments Transaction Management Systems. By contract agreement, CU does not assume liability.

In answer to questions by Cleveland Mayor Tom Rowland, who represents the City Council on the utility governing body, Stinnett said CU’s drive-through business is determined by the day of the week and the time of the month.

He said some 100 CU customers used the drop box during the Thanksgiving holidays. By comparison, 11,000 utility payments were made online or by telephone over the same holiday period.

“We’re finding our customers want to be involved in the technology side,” Stinnett said. “The friendlier we make it for them, the easier we make it … the more accepting they are.”

Bart Borden, vice president of CU’s Electric Division, said TVA reports about a 6 to 7 percent energy savings among those power distributors that use a prepay system.

More Bill Payment Kiosk News

Parking Kiosks – Hartford Tests Two Options For Parking: Meters vs. Kiosk

Parking Kiosk Supplier News

Parking Kiosk Suppliers - Kiosk Association

Parking Kiosk Suppliers – Kiosk Association

The city’s parking authority is replacing its kiosks, and drivers will now have input into how they pay for their parking. The authority has unveiled two new options — an old school-looking meter that takes coins and credit cards but is mobile-friendly, and an upgraded kiosk that runs off solar energy but is faster than the current machines. These kiosks also work with mobile devices..

Source: www.courant.com

The kiosks mirror the style offered in West Hartford, where motorists enter their license plates into the machine when paying for parking. This eliminates the need for a paper sticker, Hartford Parking Authority CEO Eric Boone said.

Boone said the authority dismisses 100 to 150 parking citations a month because drivers misplace their stickers but are later able to produce them.

The public is invited to share their preference by filling out a survey on the authority’s website, www.hartfordparking.com, or by visiting the group’s Facebook page.

Parking Kiosk Links

ADVANCED PARKING SOLUTION

Custom-designed outdoor parking kiosk with built in Core platform allows car park users to check and validate their parking. Low-impact solution to prevent exploitation of car park spaces by non-customers without the need for barriers or ticket booths.