Generative AI Assist – Consumer Facing AI

By | June 15, 2023
AI Assist in Retail Verneek

Verneek Retail AI Assist

Welcome to Verneek our latest Advisory Board member. Verneek’s  One Quin provides enterprises with one holistic consumer-facing AI solution to accurately answer personalized questions through voice activation or text anywhere.

AI Assist by Verneek

Retail AI Assist by Verneek

The  Verneek platform is unique in answering specific questions reliably based on dynamic enterprise data that gets automatically augmented with relevant public information. The platform’s first use case is Quin Shopping AI which helps shoppers make better and faster decisions throughout their online or in-store journeys. Quin can fulfill any sophisticated shopping request, ranging from finding available product assortments or recipes that match a whole suite of health or budget constraints to general health or customer service. Quin combs through all relevant public and participating retailers’ proprietary data in real-time to deliver a profoundly personalized AI shopping experience.

Retail AI Assist Verneek Facts

  • Recently completed extended pilot at Sprouts Grocery
  • NVIDIA Partner
  • Android, Flex, Windows or Apple
  • Verneek is the Nvidia-recommended enterprise Voice AI.  Can set up joint call.
  • AI works across 12 languages including 4 Spanish dialects
  • Sales Impact- 67% of retail customers leave a store without finding an item they were looking for, even though that product was on the shelf. The Verneek AI assist has a 49% question-to-purchase conversion rate. In control store test results, AI stores drove about a 1% increase in sales.
  • Verneek handles slang and regional terms, which can be its own language or dialect.
  • In Boston chocolate sprinkles you put on ice cream are called “Jimmies”. Verneek captures these region terms and build them into the AI.
  • Verneek is seeing some powerful and actionable insights from the questions themselves. The questions being asked identify what people are struggling with as they navigate a physical space that in many cases is unknown or untracked.
  • Verneek has been asked to be part the AI in Grocery Webinar as an industry disruptor next week.
  • One of Verneek founders was interviewed on this week’s NRF podcast.
  • Verneek is the first tech company on the NRF podcast in their 300+ episodes

Real Life Reviews

Philadelphia Inquirer review of Sprouts AI Assist

Philadelphia Inquirer review of Sprouts

 

 

Here is PDF of article for reading full article — Inquirer — We used Sprouts Farmers Markets AI grocery shopping tool. Heres what happened_ (3)

Videos

More Posts

NRF podcast


Retail Gets Real episode 311: Verneek co-founder Nasrin Mostafazadeh on using AI for a better shopping experience

Nasrin Mostafazadeh, co-founder of Verneek.

Imagine shopping in any store and having an expert right by your side to share everything about that store and any product it contains. It will offer suggestions based on your needs and guide you to the exact items you want at the best price. That’s the promise of Quin, an artificial intelligence tool from AI company Verneek.

“Quin Shopping AI is basically this very holistic AI that is going to be your trusted source of information, your trusted advisor, your trusted ally, wherever you go as a shopper,” Verneek co-founder Nasrin Mostafazadeh says on this episode of NRF’s Retail Gets Real podcast.

“It can help answer any and every question that you have throughout your journey, whether online, whether in a store, or wherever else you end up being.”

Shoppers who walk into a Quin-enabled store will see a sign that says, “Hi, I’m Quin, you’re shopping AI. Ask me anything.” After scanning the QR code, shoppers can compare products, get nutritional information, find out about a store’s return policies, ask which aisle has the peanut butter or get recipes for a family of four under $30 tailored to dietary preferences or food sensitivities.

AI Working Group

Learn more about AI development in retail and NRF’s AI Working Group.

“All these very sophisticated questions are things that are already on the minds of your average Americans, but they literally never had help,” Mostafazadeh says. “They were left to their own devices when they would walk into the store. They just are left with … 40,000 products that they had to just navigate and make decisions as to what they can and cannot buy given their health or budget constraints or even … their preferences.”

Retail is a natural fit for holistic, generative AI such as Quin, according to Mostafazadeh. “We really wanted to apply our technology first and foremost in a domain that really will interface with every average American. And what better world than retail, because everyone uses it anywhere, at any time. That was really one of the reasons why we gravitated toward picking retail as the first contender.”

She knew customers would embrace Quin, but Mostafazadeh was less sure of the reaction among retail staff and managers.

“To our surprise, the store managers and store associates are actually our biggest allies,” she says. “All these expert questions are the ones that store associates and store managers love to delegate to Quin. They see it as a way of increasing their productivity and increasing their accuracy.”

NRF Nexus

Explore practical applications of AI in retail from industry leaders at NRF Nexus, July 10-12, 2023.

Mostafazadeh says Quin allows retailers to differentiate themselves from their competitors.

“The bottom line for retailers is that they’re super low margin, so they are all homed in on increasing sales. Now that we’ve been in the market and we’ve collected all the data, we have actually shown that we have increased the sales in these retailers significantly,” she says.

“And we have also decreased the operation cost significantly by virtue of the store associates and store workers being able to focus on their own day-to-day jobs. Retailers love that part.”

Listen to the full podcast to hear about Mostafazadeh’s career path in robotics and AI, the monkey/banana dilemma that generative technology got stuck on until ChatGPT and Mostafazadeh’s thoughts on the real threats and opportunities AI represents.


Author: Staff Writer

Craig Keefner -- With over 40 years in the industry and technology, Craig is widely considered to be an expert in the field. Major early career kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others. Craig helped start kioskmarketplace before leaving. Note that the point of view here on kioskindustry is not necessarily the stance of the Kiosk Association or kma.global