payment kiosk omnichannel

Who Manufactures AT&T and Verizon Bill Pay Kiosks?

Last Updated on June 21, 2026 by Craig Allen Keefner

ATT Bill Payment Kiosk Solutions (Verizon Bill Pay Kiosk & AT&T Bill Pay)

Update June 21, 2026 — Added FAQ to answer the usual questions. Most companies are looking for a good bill pay kiosk manufacturer they should talk, or they need software and application — link to older feature

Frequently Asked Questions

  • Who manufactures the ATT Bill Pay kiosk — Answer: RedyRef manufactured one of the production runs in 2022? and before that KIOSK. AT&T is on their 5th or 6th kiosk iteration and has a couple of variations in the field (being supported).
  • What about Verizon — Answer: KIOSK Information Systems remains the historically recognized hardware provider for major Verizon store deployments.
  • What about TMobile. Or Sprint (remember them?) — Answer: Historically, legacy deployments utilized NCR hardware, though vendors have shifted over subsequent hardware lifecycles. Maybe Ennoconn in future.
  • What about software? For software the easy recommendation is Nanonation.  They already do Comcast cable.  Add in the other automated transactionals like Coinstar, EcoATM, Minute Key and others and then you are basically buying tried and tested template.
  • For ATT support reference — ATT Customer Service
Payment kiosk

Payment kiosk — From KIOSK – 2013 statistics from the FDIC report 7.7% of households in the United States as unbanked (9.6 million households). Further, a full 20% are underbanked – meaning they have a bank account but also use alternative financial services outside of the banking system.

Payment Kiosk Solution Providers

  • Olea Kiosk – kiosk manufacturer with a wide range of bill payment options. Olea also has a dedicated website specifically for payment kiosk.
  • Sitekiosk – kiosk software supporting billing devices
  • Pyramid – kiosk manufacturer with a wide range of bill payment options
  • Nanonation – kiosk software for bill payment and utility payment. Provided base software for Comcast Bill Payment systems doing checks, credit cards and more.
  • KIOSK – maybe the largest kiosk manufacturer in US – kiosk payment customers include Verizon Bill Pay, AT&T, Comcast and many more.
  • Other notables would be ITI in the DMV Kiosk space. Pretty much a monopoly on DMV systems. Michelle Barber is a good contact and ITI recently became subsidiary of Neumo.

 Payment Devices (aka Cardholder Activated Terminals or CATs)

ROI Rationale — Verizon has answered the call for a faster way for its customers to pay wireless bills. Nearly all Verizon Wireless Communications Stores feature Verizon bill payment kiosk payment stations, a fast and easy way for customers to manage their wireless mobile bills. The kiosks cut wait times drastically for customers who prefer to make in-store bill payments. The kiosks are very much like ATM machines, but instead of dispensing money they collect kiosk payments (Hey, that’s sounding pretty good already…) and they can apply credit to the customers’ wireless accounts. The machines accept cash, credit cards, personal checks and gift cards.  Cash back.  No interchange fees.

Payments can be posted for either a customer’s monthly service plan or for pre-pay service plans. The  pay kiosks which are accessible during store hours-require only the customer’s account number and the establishment of a PIN number. Payments post immediately after the transaction is complete. The kiosk system proves advantageous to those who favor prompt, convenient transactions.

“The kiosks allow our customers to avoid waiting in line to make an in-store payment and give them greater flexibility and control over their payments,” says Keith Slater, director of communications stores for Verizon Wireless’ Upstate New York Region.

The immediacy of a kiosk payment can be beneficial in a number of situations:

  • Customers can easily avoid late payment fees for a bill they may have overlooked.
  • The parents of a college student would be able to make payments for their child, using the kiosk to help with the student’s finances.
  • Customers who frequently travel for business or take vacations could use kiosks nationwide to manage their accounts.
  • A family member of a customer who unexpectedly falls ill, or may be confined to the home (such as an expectant mother or someone with an injury) could pay the bill by using the kiosk.

As an added incentive to customers who use the bill payment kiosks, receipts from kiosk transactions often include special offers and promotions.

Verizon Bill Payment Case Study – Mobile Bill Payment

“The kiosks help us manage the flow of traffic through our stores more effectively and provide our customers with a much easier, quicker way to manage their wireless accounts,” says John Palmer, president of Verizon Wireless’ Upstate New York Region.

Verizon bill payment kiosks generally take cash, check or credit card. Coin is not an option.  The customers are entirely mobile phone owners and their payments are generally in cash mostly with some credit and maybe 20% in old fashion checks.

Many lessons were learned from Verizon.  The most costly component was the software, which was put together under Verizon hand. Easily a couple of million, just initially. Maintenance comes later.

Service was very much a major component. Figure 25% of initial cost and then it renews as recurring revenue.

Verizon was the last major project Craig Keefner worked on there before leaving KIS. His job was to “save Verizon”. The biggest problem was updated USB hardware on motherboard interaction with their security wrapper. Digi had a nice solution and Dell was helpful . We resolved the issue, Craig got award for Employee of the Year, and then he left to learn about healthcare.

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