Green Kiosk – Using green computing for improving energy efficiency

A guide to choosing green computing for your IT department. Learn how and why you should consider improving energy efficiency techniques within your business.

Source: www.computerweekly.com

Green computing is no longer just a white-wash expression, as government standards like the Carbon Reduction Commitment (CRC), the Climate Change Agreement (CCA) or the European Union Emission Trading  (EU ETS), encourage companies to revaluate their use of IT resources.

iPad Mini Kiosk System

Lilitab iPad Mini Kiosk Newsletter

iPad Mini Kiosk

Source: lilitab-sujc.soundestlink.com

Newsletter from Lilitab on iPad Mini Tablet Kiosk System. You can contact Michael McCloud at Lilitab via email at [email protected]

About Lilitab

As the only tablet kiosk company that is an Apple “Made for iOS” manufacturer, we are uniquely qualified to build custom kiosk Lilitab iPad Magdock solutions. Our in-house engineering team has designed tightly integrated credit card ready, custom MFI lightning cables and our patent pending Magdock interface. Additionally, our tablet and iPad enclosures can be merchandised or customized with an assortment of wood grain patterns, colors or finishes to suit your needs.

5 Kiosk Design Tips for Scalable Kiosk Applications

Kiosk Design Applications for Scalability

Kiosk Design Applications for Scalability

Kiosk Software Design Tips

Kiosk Design Tips :  Blog article on designing kiosk application to scale.  Creating a kiosk application capable of scaling from a handful of kiosks at a single location, up to thousands of kiosks spread across multiple regions requires that you design for scalability from day one.

Source: blog.kiosksimple.com

 

1. Offload computation to the kiosk to reduce the workload on the server

2. Choose the right database engine based on the nature of your data

3. Use a reliable content delivery network with geo-location to rapidly deliver content

4. Ensure maintainability through modular design and loosely coupled layers
 
5. Regularly analyze your code to ensure it’s running efficiently

Temperature Scanning Low Cost Options — K3 Wall Mounted IR Temperature Gun

An IPVM banner showcases Dartmouth deploying a K3 temperature screening device, highlighting its low-cost option. The background features a Dartmouth campus building and green virus-like illustrations. The digital display on the device reads 36.6.

We saw this deployment at Dartmouth of the K3 Wall Mounted IR Temperature Gun out on IPVM

Dartmouth told IPVM they picked the K3 because they were contact-free, available in the quantity they required, quick to ship, and accurate. They are using the devices as personal temperature stations for daily check-ins as opposed to fever screening for entry to buildings, in line with CDC guidelines. The daily check-ins are also only part of their coronavirus safety plan that involves testing, social distancing, masks, travel restrictions, infrastructure changes, contact tracing, and quarantining.

Cost per device is less than $100. We can see them on Amazon for $79 and less.

IPVM Finds K3s Fairly Accurate and Cost-Effective

IPVM has found K3s to be fairly accurate and easy to use despite being one of the cheapest options at ~$100. In our tests of K3s, they performed comparably to handheld IR guns in temperature-controlled areas and were more accurate than most of the alternatives we tested. K3s work well in a temperature-controlled environment but suffer from poor accuracy in heated or humid rooms. In addition, false-positives can be triggered by people measuring their temperature after sweating or being outside in the sun because they measure the forehead. K3s are easy to use and convenient because they are contact-free and can be used without a second person.

K3s Used for Self Screening as Public Thermometers

Dartmouth is using the K3s as thermometer stations for people without personal thermometers so they can complete daily Coronavirus symptom checks. Dartmouth requires students and staff to complete daily electronic coronavirus symptom checks that include temperature. If people don’t have access to thermometers, they are told to use one of the K3s distributed across campus. Dartmouth told IPVM the 32 K3s were placed in areas that had high foot traffic or density:

Placement was based on foot traffic patterns and population density of the buildings/areas.

This is notably different from many places that use temperature screening for entry to buildings and Dartmouth’s strategy matches CDC guidelines:

Screening and health checks are not a replacement for other protective measures such as social distancing.

Consider encouraging individuals planning to enter the workplace to self-screen prior to coming onsite

From Test Report of K3

See full report

Summary

In our testing, the wall-mounted IR temperature gun was relatively accurate in climate-controlled conditions, such as lobbies and offices, with measurements consistently ~0.2-0.5° lower than body temperature measured using tympanic and oral thermometers.

However, in areas with higher temperatures and relative humidity, temperature measurements were significantly lower than actual body temperature, as much as 1.5°F. Additionally, there is no way to compensate for these low measurements, as the unit does not include adjustable body temperature offsets or alarm thresholds typical on most handheld thermometers and thermal camera screening systems.

Finally, mounting height significantly impacts usability due to the thermometers small spot size and short range (5-10cm / ~2-4″), with tall users needing to bend for measurement, while shorter users may require a box/step to stand on. However, for the price, users could simply install a second detector for varying heights.

EMV Liability Shift – ‘Vast majority’ of Americans have yet to receive chip cards

EMV Liability Shift

Despite the October 1st liability shift deadline looming, only 10 per cent of Americans have received the new chip-enabled cards, and nearly a third don’t know how to use them.

Source: www.paymenteye.com

The survey, conducted by the GfK Public Affairs for Associated Press, found that out of 1004 Americans polled, only one in every ten have received the new cards.

Furthermore, out of those people who have received the cards just one-third (35 per cent) say they actually use them as intended on the new card readers.

Moreover, of the people who have received the chip cards, 70 per cent said they know how to use it, meaning nearly a third of people do not understand.

Industry Insight EMV Kiosk – Getting past the Finish Line

A close-up of a diamond ring on the left. On the right, text reads: EMV is not just about acquiring new hardware. Like an EMV Kiosk, a true solution requires a union of hardware & software; and like all unions, it demands commitment.

EMV Kiosk – Getting Past the Finish Line

If you concern yourself with the kiosk industry enough to read this Cost of PCI Integration article it probably isn’t the first time the terms “chip and pin” or “EMV” have come up in your workweek. In this write-up I hope to address some common misconceptions about EMV and how it effects kiosk manufacturers, ISOs, and kiosk business owner/operators. By the end you should have a good idea of what it takes for all of these groups to get their products past the “EMV capable” finish line.

It is not just the hardware:

EMV hardware manufacturers and distributors have spent the last few years focused on educating ISV/ISOs and hardware integrators that EMV is not just a matter of buying a new piece of hardware. A true solution is dependent on a marriage of hardware and software; and as marriages go it also entails a commitment. More on that to come…

EMV Levels:

EMV Level 1 means that a device physically meets EMV specifications for chip (contact), and in some cases NFC (contactless).

EMV Level 2 means that the firmware on a device performs to EMV processing specifications.

Both EMV Level 1 and Level 2 are the responsibility of terminal manufacturers. This hardware can be described as “EMV ready.”

Level 3 is achieved when a developer marries a device meeting the aforementioned Level 1 and 2 EMV specifications with their software, and commits to certifying it with a processor or processors, and then the card brands. This fully developed and certified solution can be described as “EMV capable.”

The cost and level of commitment:

The cost of this commitment can definitely set you back more than a designer engagement ring, depending on the ring of course. The cost and level of commitment varies greatly depending on the developer’s goals.

A developer can choose to pursue a direct certification with a processor (fully integrated) or decide to use a payment gateway which has already made a commitment to certifying a piece of hardware with a processor(s) (semi-integrated).

Fully integrated vs. semi-integrated:

A fully integrated approach to EMV is a time consuming a very costly endeavor and the end solution is fully within PCI scope. Chip DNA PCI EMV Historically speaking a fully integrated solution can easily take 8 to 12 months to develop and certify. The cost will be well over $100K all-in considering time, tools, and certification testing. Then rinse and repeat for each processor you want to certify with.

A semi-integrated approach allows you to leverage the commitment of another company to complete your solution in a matter of weeks, and at an enormously reduced cost. In addition to the cost factor a semi-integrated solution also allows you to piggyback on your gateway partner’s PCI-DSS compliance. A semi-integrated approach eliminates your need for full-blown PCI and EMV evaluation. In most cases semi-integrated system architecture will allow for a PCI Self Assessment Questionnaire (SAQ) to obtain your attestation of compliance.

Conclusion:

I hope after reading this you have a better understanding of why just picking a piece of hardware that meets EMV Levels 1 and 2 doesn’t make a EMV capable solution. The Liability Shift is coming in October and we are here to help you prepare. For more answers to your questions, and for information on middleware available to you, please contact Unattended Card Payments Inc. at (702) 802-3504 or by emailing [email protected]

Kiosk Industry – PayPal Here Card Reader Supports EMV, Apple Pay, Android Pay

Paypal Here Reader

With the arrival of Apple Pay and, more recently, Android Pay, consumers are becoming more comfortable with alternative ways of paying that don’t involve credit card swipes. And now, with the U.S.’s transition to EMV – smart cards that store data on chips instead of magnetic stripes, which offers increased security – many business owners will have to upgrade their hardware in order to support these newer chip-and-PIN cards.

Today, PayPal unveiled its strategy to compete amid all the changes taking place in the payments landscape with the unveiling of its PayPal Here Chip Card Reader in the U.S. The reader now supports not only EMV, but also magnetic stripe cards and NFC, including Apple Pay, Android Pay, Samsung Pay, and more.

As PayPal VP and GM Brad Brodigan explains, consumers today expect to “pay anywhere, anytime and any way they please,” which is why the company needed to enter the game with a multi-functional card reader. At the same time, businesses themselves are preparing for the EMV liability shift taking place on October 1, 2015. At that time, merchants who won’t accept chip cards will become liable for point-of-sale fraud when customers use their chip cards – a strong incentive to encourage business owners to upgrade their hardware. That’s where the PayPal Here reader comes in.

Rest of the story on Tech Crunch

UCP has Ingenico iUC285 Beta units – EMV Kiosk

iUC285 Ingenico EMV Reader for Unattended Self Service

Unattended Card Payments Inc. Begins Shipping the iUC285 in the U.S. As main Ingenico VAR for unattended hardware, UCP Inc. announces they have received first shipment of iUC285 beta units.

Source: www.ucp-inc.com

These units are designed for unattended and are being certified with multiple processors as we speak.

Here is spec sheet.

iUC280 product info

Protect Yourself From Fraud and Identity Theft In 2018 – Digital Business

Reprinted with permission.. Protect Yourself From Fraud and Identify Theft In 2018 Fraud protection. Unfortunately, we live in a time when identity theft and fraud are running rampant. Almost every month we hear of major security breaches, with companies like Yahoo, Uber, Equifax, and Dropbox all compromised. When these types of breaches occur, millions of usernames and passwords are hacked, often resulting in identity theft and fraud. So what can you do to protect yourself in 2018? What steps can you take to ensure that you don’t get hacked? We’re going to break down the how, what, and why of protecting yourself, touching on everything from your digital accounts to … Continue reading Protect Yourself From Fraud and Identity Theft In 2018 →

Source: digitalbusiness.us

Very nice and complete article on Identify Theft and Fraud Protection. Includes specific tips for self-service technology engagements (gas pumps, ATMs, self-checkout, etc).

Payment Card Theft via PoS Malware – Four more chains hit

Noted on Bleeping Computer

Excerpt By

Hackers caused havoc at four restaurant chains in the U.S. over the summer after compromising their payment systems with malware that stole customers’ payment card information.

In the last two days, McAlister’s Deli, Moe’s Southwest Grill, Schlotzsky’s, and Hy-Vee disclosed publicly that their networks were infected with point-of-sale malware copying data from cards used in person at certain locations.

McAlister’s, Moe’s, and Schlotzsky’s together have around 1,500 locations spread across the U.S. and are owned by the same parent company, Focus Brands.

Kiosk Manufacturer Association Joins PCI SSC as Participating Organization

PCI SSC logo

BusinessWire — Westminster, CO, April 28, 2020 — The Kiosk Manufacturer Association (KMA), an organization focused on self-service, announced today that it has joined the PCI Security Standards Council (PCI SSC) as a new Participating Organization. KMA will work with the PCI SSC to help secure payment data worldwide through the ongoing development and adoption of the PCI Security Standards.

The PCI SSC leads a global, cross-industry effort to increase payment security by providing flexible, industry-driven and effective data security standards and programs. The keystone is the PCI Data Security Standard (PCI DSS), which provides an actionable framework for developing a robust payment card data security process and preventing, detecting and mitigating criminal attacks and breaches.

As a Participating Organization, the KMA adds its voice to the standards development process and will collaborate with a growing community of more than 800 Participating Organizations to improve payment security worldwide. KMA will also have the opportunity to recommend new initiatives for consideration to the PCI Security Standards Council and share cross-sector experiences and best practices at the annual PCI Community Meetings.

In an era of increasingly sophisticated attacks on systems, PCI Security Standards and resources help organizations secure payment data and prevent, detect and mitigate attacks that can lead to costly data breaches,” said Mauro Lance, Chief Operating Officer of the PCI Security Standards Council. “By joining as a Participating Organization, KMA demonstrates they are playing an active part in improving payment security globally by helping drive awareness and adoption of PCI Security Standards.”

“Unattended self-service kiosk manufacturers deal with PCI every day.  We communicate simplicity but also liabilities,” said Craig Keefner, with KMA. “We’ll propose Special Interest Group (SIG) for unattended. Our PCI-EMV steering committee is Unattended Card Payments Inc., DCAP Systems, Ingenico, Self-Service Networks  and KioWare. We hope to duplicate our ADA Accessibility initiatives’ success.”

About the PCI Security Standards Council

The PCI Security Standards Council is a global forum responsible for the development, management, education, and awareness of the PCI Data Security Standard (PCI DSS) and other standards that increase payment data security. Connect with the PCI Council on LinkedIn. Join on Twitter @PCISSC. Subscribe – PCI Perspectives Blog.

About KMA

KMA is a global organization for unattended self-service kiosks.  Marketing:  https://kioskindustry.org/. Gold sponsors: Olea, KioWare, Nanonation, Pyramid, Frank Mayer, Vispero, Zebra, Honeywell

# # #

Media contacts

PCI Security Standards Council

Name Lindsay Goodspeed

Tel 781-258-5843

Email [email protected]

 

KMA

Craig Keefner 720-324-1837 [email protected]

 

Other Useful Links

Primer – Regulations and Certifications

Opinion – Face Recognition and Covid Funding China

facial recognition kiosk

Face Recognition, Temperature Kiosks and COVID funding

Article on Wired Nov2020

Intro

Wired did an investigation into kiosks (well, temperature tablets…) and has determined schools are purchasing thermal cameras that include facial recognition technology.

Ok. We can live with that…

Technically most all of the schools have been purchasing infrared sensor-based tablets. They are not thermal cameras (e.g. FLIR A400). We think it is safe to say looking at the RFPs and RFIs that the number is easily over 200 schools.  Off the top of our heads figure 500 units for a large school district and at figure 40 school districts.  We could include Colleges and Universities as well. Maybe we should include FEMA and DHS while we are at it. Reminds me of that old Sinatra tune.

Wired Excerpt

But Munir says he knows little about the “top-of-the-line” facial recognition algorithms at the core of his expansion plans. “That’s almost like a black box for the OneScreen team,” he says. “We rely on the technology we are given.” He directed WIRED to Qualcomm, which makes the device’s processor, to answer additional questions about the facial recognition features and how they were tested for accuracy. Sanjeet Pandit, a Qualcomm vice president, confirms that OneScreen is the only thermal camera provider licensed to use its chips, but says Qualcomm does not provide the facial recognition technology used in the tablets. Munir did not directly answer a follow-up question about who had developed the facial recognition algorithms used in the device.

It’s a worthwhile read and within it there are references to IPVM who has done most of the heavy lifting in this area.

Some of the major distributors have been HP and CDW. The systems have been characterized “hygiene theater” by the CEO of Marriott and also a public hazard by independent testing groups such as IPVM. Given the false negatives they represent a public health situation.

It is good to see major publications beginning to see the developing story that we in the self-service market have been living with for the last 9 months.

But What About Employees?

We do think it is worth examining these technologies in the corporate employee space as well.  That would cover both sides of the coin.  Recently we saw where 6,000 units deployed at Home Depot. What is the basis and manufacture of those tablets?

What about Six Flags? They went with Dahua who is blacklisted Chinese firm.

Business & Revenue Impacts

Are there any tablets manufactured and designed in the U.S.? I remember some trying on the purpose-built basis but ultimately failing (China was cheaper).

Some of the technologies which have jumped on the temperature tablet for a free ride include AI, facial, and on the hardware-side cameras.

Facial recognition requirements have grown and are a booming business. Video cameras are next up in the queue.

Report of recent requirements for facial recognition. Figure $400M for the immediate market and average 300K per deal — KioskIndustry

 

For more information

Meridian Temperature Tablets Endanger Public Safety

https://ipvm.com/reports/meridian-china-medical

Updated Fever Tablet Temperature Screening Relabelers & Sensors

Press Release – TECA Cooling Units for Kiosks

Press Release – TECA Kiosk Cooling Units

Chicago, March 9, 2017 – Cooling Units Ideal for Kiosk and OEM

Kiosk components require specific temperature ranges for reliable, optimal performance.  Although any TECA air conditioner can be installed in a kiosk, TECA now offers a complete line of thermoelectric air conditioners designed specifically for kiosk and OEM applications. The product line spans from 155-1,270 BTU/hr and is suitable for indoor or outdoor kiosks. Each cooler has a unique internal-mount design. There is no extrusion into the ambient environment.

HVAC kiosk These enclosure coolers are ideal solutions for situations where either physical space or aesthetic considerations will not allow protrusion of thermal equipment. For cold environments, heat/cool designs are available.

Customization is available. Thermoelectric cooling is a reliable and maintenance free way to protect electronics and equipment.

Visit TECA today to learn more

http://www.thermoelectric.com/product-matrix/internal- mount-air- conditioners/

Temperature Screening – HIKVision Forehead Screening + Six Flags

From IPVM – Hikvision Alleges Forehead Only Fever Screening is Smart; It’s Actually Dangerous

This Hikvision blog post declares they “Provide Safe, Accurate” screening and that it is ‘smart’ because it ‘only screens forehead skin surface’.

Read full post on IPVM

Related News on Safety Protocols

SixFlags video on new safety protocols including temperature screening.

Screening Protocols

Conduct Non-Invasive Temperature Checks on Guests
We will be using state-of-the-art temperature reading technology designed to provide an efficient guest experience.

Check the Temperature of Employees
Team Members will be screened for high temperatures when they arrive on the property.

Temperature Screening PSA – Six Flags Using Dahua For Outdoor Temperature Screening

six flags dahua

Temperature Screening Dahua Six Flags

New article from IPVM detailing violations of outdoor temperature screening.

Excerpt:

As Six Flags scrambled to reopen parks amid plummeting revenues caused by the pandemic, it deployed Dahua fever cameras outdoors that violate FDA guidelines, creating a false sense of security and increasing risk to guests.

Despite that, Six Flags marketed Dahua devices as “new cutting edge thermal imaging” while showing false readings of up to 108° in its own marketing.

In this post, IPVM examines this issue in-depth.

Background

Due to COVID, Six Flags’ revenue dropped 96% in Q2 2020 and its stock price has fallen by about 50%. Currently, only a fraction of Six Flags parks worldwide are open.

To reassure visitors and investors, in May, Six Flags began promoting new safety measures such as mandatory mask wearing and what they claimed to be “state of the art thermal imaging for temperature checks”.

108°F Temperature Readings In Marketing

However, Six Flag’s own marketing video showed the problems with its outdoor temperature screening. In the segment where it touts this ‘cutting-edge thermal imaging’, the subject in the center of the screen’s temperature is measured at 102, 105, 107, even 108.7°F, as the excerpt below shows:

Read full article — New article from IPVM 


Related Temperature Screening Articles

Meridian Temperature Tablets Endanger Public Safety

FDA Recommended Thermal Imaging “Fever Detection”

Temperature Kiosk – Explanation of FDA Non-Enforcement Letter

fda enforcement policy
Mockup notice by IPVM

Mockup notice by IPVM

With regard to the FDA, they issued a statement in April 2020 that they “don’t intend to object” to those selling such cameras without FDA 510(k) clearance and the reason why:

Many of the approved manufacturers (14) are at a disadvantage in the near term.

For reference here is the actual FDA Enforcement Letter dated April 20. FDA COVID-19-Thermography-Devices-Guidance_0_0

Here is a point by point explanation of FDA statement.

FDA Reasoning: Fighting Shortage

The FDA said it is doing this as it wants to address the shortage of such devices

Policy Only Temporary

The FDA emphasized that this guidance is temporary:

Fever Cams Considered Medical Devices

Despite some companies falsely claiming their fever cameras are somehow not medical devices, in this guidance, the FDA clearly states that it does consider these products medical devices and under its regulatory purview

“Undue Risk”

However, the FDA emphasized, in the same guidance, that this only holds “where such devices do not create an undue risk”

FDA Recommendation: Only Use With Thermometer

Yes, the FDA said that 510(k) clearance is temporarily waived, it did state this was as long as the cameras are for “triage use”, i.e. the cameras are paired with a body thermometer to confirm whether the person actually has a fever

FDA Testing/Labeling Recommendations

The FDA recommended the fever cams are “tested and labeled consistent with the following ISO standard: IEC 80601-2-59:2017” or any “alternative performance specifications that provide similar results to IEC 80601-2-59:2017”.

The FDA recommended thermal cams are tested under following “performance specifications” including “measurement uncertainty, is less than or equal to ±0.5°C (±0.9°F) over the temperature range of at least 34-39°C (93.2-102.2°F)”

FDA Recommends Cameras Only Used One Person at A Time

Companies touting multiple goes against the FDA

Prominent Notice Labelling

A ‘prominent notice’ should be included, explaining the measurement should not be solely or primarily relied upon to diagnose or exclude a diagnosis of COVID-19, or any other disease

Mockup by IPVM

Performance and Labeling FDA believes such telethermographic devices will not create such an undue risk when the following circumstances related to the performance of the device and the transparency and clarity of information in the product labeling are present.

FDA recommends that the device:

1) Is tested and labeled consistent with the following standard: IEC 80601-2-59:2017: Medical electrical equipment – Part 2-59: Particular requirements for the basic safety and essential performance of screening thermographs for human febrile temperature screening; OR

2) Is tested using alternative performance specifications that provide similar results to IEC 80601-2-59:2017. This could include:

a) The laboratory temperature accuracy of a screening telethermographic system, including the measurement uncertainty, is less than or equal to ±0.5°C (±0.9°F) over the temperature range of at least 34-39°C (93.2-102.2°F);

b) The system includes an accurate blackbody temperature reference source; 10

c) Both stability and drift are less than 0.2°C (0.36°F) within a timeframe specified by the manufacturer; and

d) The device risk assessment addresses all potential safety issues, including:

i) Electrical safety;

ii) Electromagnetic compatibility;

iii) Mechanical safety;

iv) Excessive temperatures and other hazards;

v) Accuracy of controls, instruments, and information display;

vi) Considerations for software associated with Programmable Electrical Medical Systems including network connections;11 and

vii)Usability.

In addition, FDA recommends that the devices described above use labeling that helps users better understand the device, such as:

1) The labeling includes a prominent notice that the measurement should not be solely or primarily relied upon to diagnose or exclude a diagnosis of COVID-19, or any other disease;

2) The labeling includes a clear statement that:

a) Elevated body temperature in the context of use should be confirmed with secondary evaluation methods (e.g., an NCIT or clinical grade contact thermometer);12

10 This is usually a blackbody (idealized physical body that absorbs all incident electromagnetic radiation) with known temperature and emissivity that can be used for thermal drift compensation.

11 For more information on this recommendation, see Clause 201.14 of IEC 80601-2-59: 2017.

12 This labeling recommendation is consistent with IEC 80601-2-59: 2017.

Contains Nonbinding Recommendations 6

b) Public health officials, through their experience with the device in the particular environment of use, should determine the significance of any fever or elevated temperature based on the skin telethermographic temperature measurement;

c) The technology should be used to measure only one subject’s temperature at a time; and

d) Visible thermal patterns are only intended for locating the points from which to extract the thermal measurement.

3) The labeling includes a clear description of:

a) Device performance specifications and the methodology and frequency of any calibration needed to maintain the labeled specifications;12

b) How to use the thermal image to make a temperature measurement to within the stated device accuracy;

c) A description and purpose of the blackbody reference source (used for thermal drift compensation) and its importance in obtaining an accurate temperature assessment;

d) The reference body site used for temperature estimation, including any calibration or correction needed to estimate the temperature at that location, and the accuracy of the measurement at the reference site (e.g., oral, tympanic membrane);

e) How different environmental and system setup factors can affect the measurement, including the body site chosen for measurement, the condition of the screening site (e.g., screening background, ambient temperature and humidity, airflow);13

f) Different factors to consider in the design of the facility protocol (e.g., installation, viewing angle, blackbody temperature reference source); 14

g) The installation procedures and qualification testing that should be performed during installation or when imaging equipment is being relocated;15 and

h) The appropriate imaging distance based on the spatial resolution and performance of the camera. 16

4) The labeling references and is consistent with the guidelines in ISO/TR 13154: 2017: Medical electrical equipment — Deployment, implementation and operational guidelines for identifying febrile humans using a screening thermograph; and

5) The labeling highlights the differences in design, indications, or functions, as applicable, compared to the unmodified, FDA-cleared version of the product or includes a clear identification that the device is not FDA-cleared or approved.

Comments from one FDA approved vendor
Most of the more reliable systems such as FLIR, Emitted, and ICI, use a “sampled average” method to determine the temperature thresholds, (not absolute temperature), and once established, it is used to screen for outliers.
The sampled average must be recalibrated and updated throughout the screening session.  Absolute temperature is not used because of the human skin’s propensity to absorb and emit heat or cold, based on environmental conditions, and provides greater propensity for false positives or negatives. A good non-contact IR system should tightly focus on the inner canthus, the most stabile area and closest to core body temperature. Measuring the forehead or any other facial area is not recommended and subject to the environmental conditions. That’s why black body devices are used, and I believe we are the only solution provider that uses a reference emitter that automatically updates the offset in the software to compensate for thermal drift – without need for manual adjustment. 
We tend to be cautious due to so many systems currently being marketed to unsuspecting consumers that are attractively priced, present well, and seem to offer simplicity and autonomy, but then proven fraudulent or claims exaggerated under independent testing boards. 
More Resources
  • Listing of 170 fever or temperature detection providers
  • Testing of FLIR A400 and A700.

Temperature Kiosk – IPVM Bad Georgia Deal – Reverse Best Practice

Temperature Screening Update IPVM – 9/20

temperature kiosk We wanted to update our information on thermal temperature screening. The best source for that is IPVM which tests all types of devices and reports on the “bad actors”. We do not like having to comment negatively on events but when it is in the interest of the public and American taxpayers we have to speak up.

No Blackbody Mistake, Half Million Dollar, Hikvision Fever Camera System in Georgia

By: Charles Rollet, Published on Sep 16, 2020 |  

A Georgia school district touted buying Hikvision fever screening “about $2,000 cheaper per camera” with no blackbody for a total cost of a half a million dollars, despite the fact that these calibration devices are crucial for accuracy.

Read full article

 

Temperature Kiosk Tablet Tested and Scored

Do these look familiar to you? Click for full size

New report by IPVM issued on 9/22 testing the BEMs brand of temperature scanning tablets. Guangzhou Bems (brand Benshi) is the manufacturer behind temperature terminals relabeled by over a dozen Western companies. But how well do they really work?

The testing company bought and tested Bems temperature measurement tablet, examining the following:

  • How often did it miss elevated temperatures?
  • How accurate are measurements vs IR thermometer?
  • Can it measure taller and shorter people?
  • How does subject distance to the terminal impact temperature measurements?
  • Do glasses/hats affect temperature measurement?
  • How accurate is mask detection?
  • How much can users configure settings on the device?
  • Can configuration be done remotely?

Read full report New report by IPVM

Web Accessibility – WCAG 3.0 Working Draft Released by W3C

WCAG Web Accessibility Guidelines

WCAG Web Accessibility Guidelines

WCAG 3.0 Working Draft Released by W3C

Editors Note — With the non-negotiable requirements for web access for customers to order, the “website” has taken on even more importance and is now a critical component of company success. Getting sued for a lack of accessibility is not one of the outcomes you want.  Complicate matters with which platform it uses, either desktop or mobile.  Throw in language while at it. Taking steps to increase accessibility are relatively easy and low cost.  KioWare integrates JAWS for example. We have very capable accessibility consultants such as Vispero and Tech For All that can help you perform full due diligence. Assistive devices by Storm Interface.  Worth noting Biden plans on appointing a Director of Disability. President Biden was a cosponsor of the original ADA Act over 30 years ago.

The World Wide Web Consortium (W3C) has published the First Call Public Working Draft of its Web Content Accessibility Guidelines (WCAG) 3.0, which are developed through the W3C process in cooperation with individuals and organizations around the world. WCAG 3.0 provides new ways to evaluate web content accessibility for people with disabilities by addressing more types of disabilities, concentrating on both mobile and desktop applications, and developing new tests and scoring to determine accessibility.

Read the full post on new Accessibility Guidelines released with comment links on kma.global

More Accessibility Resources here

Boots Adds Recycling of Products via Bar Codes, Mobile and DropOff Kiosks

boots recycling kiosk

boots recycling kiosk

Here is the Boots page on recycling — New trial by Boots for recycling

What is the Recycle at Boots scheme?

Together with No7, we’re doing our bit to help keep our planet beautiful. That’s why we’re trialling a recycling scheme where you can bring your empty beauty, health, wellness and dental products, from any brand, that can’t be recycled at home.

Why is Boots doing a recycling scheme?

We know lots of beauty, health, wellness and dental items can’t be recycled traditionally due to their size, what materials they’re made from and various other factors.

We want to play our part in looking after the planet by making it easier to recycle items that might be difficult to recycle elsewhere. And we want to reward you for playing your part and making recycling part of your regime too.

What’s unique about the scheme?

We’re using Scan 2 Recycle technology, developed by our partners Metrisk and ReWorked, to create a unique solution that helps the environment and rewards customers at the same time. Win, win!

When you visit one of our participating stores and bring five empty products to one of the in-store recycle bins, we’ll give you 500 Boots Advantage Card points – that’s worth £5! We’ll also track how many empties you bring back so you can see the positive impact you’re making to the planet.

What can I bring back?

We’d love you to bring back beauty, wellness, healthcare or dental products that you can’t recycle through your household waste.

It doesn’t matter what brand they are or where you bought them, we’ll make sure they find a new lease of life. Take a look at our T&Cs for a list of things we can and can’t currently recycle.

What happens to my empty products?

Once you’ve dropped your empties into the bins in store, they’ll be taken to ReWorked where the materials will be washed and sorted, ready for recycling into new usable products as far as possible.

Any remaining multi-material items will be recycled into Stormboard, a composite construction board material, similar to ply-wood, which has a lot of different uses.

Organics will be processed through an industrial organics processor. Nothing goes to landfill and nothing is incinerated.

After you’ve used the scheme, you’ll be able to log into your account to see how much you’ve deposited and how many empties have been recycled collectively. How good does that feel?

How can I take part?

It’s really easy to take part, simply register here and follow the steps below to get recycling and collect your rewards. Click here for your nearest participating store.

Infrared Fever Detectors Not As Accurate As We Think

From IEEE Spectrum Dec2020 — The no-contact temperature screening systems can be off as much as four degrees  –

Editors Note: this is Erik Beall writing this article and we believe his company offers fever inspection products.  We cannot vouch for the accuracy of his testing as it has not been confirmed. Much of the text is a good read thru and explanation of the at best confusing policies of the FDA.

handheld infrared temperature test

handheld infrared temperature test

THE INSTITUTE As part of the effort to curb the spread of the coronavirus, countries have implemented body-temperature screenings at airports, train stations, and other public spaces to detect fever. Many of the systems include the use of infrared (IR), or thermographic, cameras such as those featured in The Institute article “Thermal Cameras Are Being Outfitted to Detect Fever and Conduct Contact Tracing for COVID-19.”

The market has been flooded with infrared fever-screening products, but almost none has undergone independent testing. Demand has been so great, many companies rushed into the field without understanding the accuracy requirements, and they’ve used technology that cannot possibly measure body temperature well enough. In many cases, their products are unable to tell the difference between core temperatures of 35 and 40 °C, or distinguish between hypothermia and a severe fever.

Some of the companies, under pressure to deliver, succumbed to the practice of averaging the measurement with a normal 37 °C. In the worst cases, they ignored inaccurate measurements and reported normal temperatures—which is as unethical as producing a COVID-19 test kit that always gives a negative result no matter what.

CURRENT SCREENING METHODS

There are three types of fever screenings commonly used in North America. Each comes with its own limitations.

Clinicians typically use oral thermometers during medical visits. Unfortunately, high-quality clinical-grade thermometers are not widely available. Furthermore, it’s not efficient or safe to use them outside clinical environments, because the operator needs to be in close proximity to possibly infected people. Also, if people drink something hot or cold before getting their temperature taken or cannot breathe through their nose and must open their mouth, that will affect the results.

Noncontact infrared thermometers (NCITs), commonly known as forehead screeners, are being used at fitness centers, schools, and businesses. Many of you probably have had your temperature taken by one recently.

Some NCITs, including those with U.S. Food and Drug Administration approval, struggle to tell the difference between people with hypothermia (35 °C) and those with a severe fever (40 °C), even when operated properly in a controlled environment.

Even though NCIT sensors are accurate, they don’t account for how air temperature affects their measurements. NCITs also must be operated at a consistent distance to their target, and unfortunately foreheads vary too much. If NCITs were to report temperatures in real-world conditions, often they would be absurd. Some devices do report absurd readings, while others seem to report close-to-normal temperatures most of the time. The latter devices might do a lot of averaging of temperatures. For whatever reason, some manufacturers apparently have decided that rather than figure out how to get accurate readings, they could fudge the numbers and no one would be likely to notice.

Some operators do report the ridiculous readings, while others simply ignore impossibly low readings. That makes many NCITs useless for clinical purposes. Unfortunately, though, because NCITs are the easiest thermometers to obtain, many businesses use them to meet local government requirements.

The thermal imaging field is where we are seeing lots of new products hit the market. The products can work from a safe distance automatically. Near room temperature, everything is glowing in the far infrared electromagnetic spectrum by an amount proportional to its emissivity. Thermal sensing can detect and convert the measured light into a temperature.

An NCIT uses a single pixel sensor, but it must average all temperatures it sees in its field of view—which is why it must be operated so close to the skin. Thermal-imaging systems, on the other hand, use an array of identical pixel sensors to produce images of the luminous intensity, or amount of thermal light falling on each pixel per second per solid angle. To take someone’s temperature, an infrared device must first acquire an accurate surface temperature measurement of a patch of skin. Core body temperature can then be extrapolated, using a previously calibrated relationship between the skin temperature, air temperature, and core body temperature.

The system works because there is a consistently thin level of insulation between core blood and air at the inner canthus—often referred to as the tear duct—the region where the eye meets the bridge of the nose.

In our studies and in data reported by other researchers, we know the surface temperature tracks the core temperature but is reduced by a predictable fraction of the difference between core and ambient air temperature. In fact, a 4 °C change in the room air temperature will change the core temperature reading by a full 1 °C.

Despite manufacturer claims, no thermal imager has been through the FDA’s device-approval process specifically for fever screening. Because of the urgent need for devices that could help fight the pandemic, the FDA released guidance in April declaring the agency did not intend to object to the sale and use of thermal-imaging devices.

However, the agency stated that such devices should (not must) follow an established standard (IEC 80601-2-59:2017) and technical report (ISO/TR 13154:2017) for thermographic fever detection. The standards were designed to minimize mistakes in performing fever detection using off-the-shelf thermographic cameras and IR calibration equipment; no device existed that was explicitly designed for that purpose.

Following the standards, however, is no guarantee the system will be able to detect feverish temperatures reliably. For example, the ISO standard allows the device to take measurements in the same manner even if air temperature changes as much as 4 °C. As discussed before, such a change will throw off the measurement enough to miss mild fevers or have at least a 50 percent false-positive rate.

Nevertheless, thermal imaging is the most promising technology, because it can operate automatically from a safe distance and, importantly, has no additional per-scan costs.

Read full article From IEEE Spectrum Dec2020

Temperature Kiosk Market Pivot Report with Interview

Temperature Kiosks Market Pivot

Temperature Kiosk Market Report

Report from IPVM July 2020 – By: Isabella Cheng, Published on Jul 28, 2020  – Video surveillance is not the only market that has pivoted to medical device sales (admitted or not). Kiosk suppliers, hard hit by COVID-19, have also joined this emerging segment.

Inside this note, based on an interview with Craig Keefner, the manager of Kiosk Manufacturer Association (KMA) and editor of Kiosk Industry (KI), we examine where the kiosk market was before COVID-19 and how kiosk suppliers have rapidly ramped up temperature screening offerings.

Subjects Include:

  • historic kiosk market overview
  • COVID-19 Impacts Kiosk Suppliers
  • Interview with Craig Keefner

Read full article you can visit the Report from IPVM


Another article by IPVM that is recommended covers the Chinese company which many “US” Kiosk companies (over 30) are in fact reselling.

Link

[contact-form to=”[email protected]” subject=”IPVM Interview & Bems”][contact-field label=”Name” type=”name” required=”1″][contact-field label=”Email” type=”email” required=”1″][contact-field label=”Website” type=”url”][contact-field label=”Message” type=”textarea”][/contact-form]

Boiling Springs Subway gets high-tech drive-thru

Boiling Springs Subway drive thru gets high-tech

Customers breezed through the drive-thru at the new Subway restaurant in Boiling Springs on Thursday.

Source: www.goupstate.com

Outdoor touchscreen ordering at Subway with terminals that move up and down to accommodate drivers.  Nextep out of Troy Michigan with the software and terminals.

Opinion – Chinese Software – The New Danger?

self-service kiosk opinion For the longest time American industry has had a very contradictory relationship with Asia.

Back in the late 70s, we had our own experience with semiconductors (RAM) and Japan and American manufacturers. Needing to collect more seismic data do we purchase 100 devices from a US company or do we purchase 1000 devices from Japan?  The outcome was not good for the US semiconductor industry.

In the kiosk industry past it was common at shows to have the Chinese with high-resolution cameras take photos of kiosk units designed by US manufacturers.  These photos were later transformed into CAD files and then subsequently offered on Chinese sites, sometimes at 25% the cost.  They would break down more often but then you could buy 2 spares at the same cost.

The software application side of things though was and is non-China-provisioned. That has changed.

Currently, there is a “hot market” for temperature screening kiosks.  Devices from Belgium and Germany are predominantly used as the temperature sensors and they are integrated into tablets typically running Android on a Rockchip.

The claim is they include AI module and facial recognition along with the temperature measurement.  All the sweet spots.

Problem is now that this software is Chinese in origin.  Its not just hardware anymore.  That brings into play regulations such as HIPAA as well as Federal laws regarding technology (blacklists). Deployments by marquee companies such as Amazon are common, and have included blacklisted technology.

In the temperature kiosk market, we see literally thousands of Chinese units being deployed at schools, state agencies, and federal agencies which employ Chinese software.  Software that uses algorithms of blacklisted companies with data that passes thru their servers.

TikTok is an entertainment platform and it has been deemed sufficient national interest to require changes.

Given these “surveillance” platforms for scanning the general population, is it reasonable to suggest they might require changes?

Maybe injecting Chinese software into Smart City technology gets peoples attention. Not sure.

Tablets in general — It can be argued that the closest thing to a U.S. made tablet is an iPad.  There are zero Android/Rockchip hardware options in the U.S. and the origin of hardware is now giving Asia and edge in software.   It used to be a Dell or HP pc.

TPM or Trusted Platform Module

Windows PCs and Apple support TPM 1.2 and 2.0 also known as Trusted Platform Module. Android and the Rockchip do not. ARM has another effort called TrustZone and not the same.


Additional Context from legal authority for consideration

Brian Weinthal
Brian Weinthal
Partner at Burke, Warren, MacKay & Serritella

For reference HIPAA, the federal statute only covers those who are deemed to be health care providers under its terms.

Sharing or improperly releasing medical information, or taking biometrics without consent are both potential violations of the law, and could be actionable.

 

 

Southco Locks and Latches Conversation

southco locks Southco Kiosk Locks

Recently we had the opportunity to sit down and speak with Southco and Mike Fahy.  I have know Mike since before 2010 when he assisted developing some locks for major rental bike program.

Locks and access control isn’t the sexiest stuff in the world but they are critical components.  Many people that we have worked with understand the value and benefit of good access technology.
Electronic Access Solutions

Southco Kiosk Locks

 

Display Mounts

southco2

 

Here are some materials that can be downloaded which talk about those items.

 

Bluetooth Controller  —  soutco-bluetooth-controller-vizpin\

Rotary lock brochure — southco-r4-em-9-series-literature

McDonalds Project Ray _ Landini Associates Creating Cool McD

A modern McDonalds at Sydney International Airport, part of the Ray project, features a striking design with a bright yellow, glass-enclosed upper level. Customers order at digital kiosks on the ground floor, where a person in a pink jacket waits to pick up food.

Global Retail Innovator & Influencer – Associate Consultant – Keynote Speaker

Very nice exposition of McDonalds project by Steve Lister. This was a project to make McDonalds cool again.

From LinkedIn post we saw — So what was the idea of the project? – The complete reinvention of the world’s largest Fast Food Chain, including master-planning, architecture and interior design, brand positioning, graphics, packaging, uniforms and global design standards and guidelines.

What was the Project Brief to Landini Associates? – The brief was simply to “make McDonalds cool again”, in order to challenge and then re-attract “Millennials” who had become disenchanted with the brand, and to create a Global Flagship model.

Landini Associates’ design “Project Ray” is named after the brand’s founder Ray Kroc and first launched in December 2015 at Admiralty Station in Hong Kong.

Personally, I think they did an amazing job……what do you think?

So here are some of the concepts they came up with?

Incredible pictures taken by Jonathan Taylor!

Samples:

Kisok – the power of mispellings – definition of kisok or kiosk Trivia

Kisok – the power of mispellings

Kisok - the power of mispellings

An example of a ticketing kisok

It always amazes us at the terms and phrases that end up getting misconstrued for lack of better phrase.

If you sit a keyboard and you type with your left and right hands try typing out kiosk a couple of time and eventually you will end up with KISOK.

I spent over 10 years with KIS also known as KIOSK.  One of my jobs was web traffic and one of the best actions I ever took was purchasing the kisok.com (and net) domain name. Set up a simple redirect in DNS so that anybody trying to go to www.kiosk.com and who mispelled kisok then they would automatically be redirected to the proper site.

Probably 1500 a month which is substantial, and saved money on Adwords.

And that is a bit of trivia about the work Kisok (yes it is a real word).

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

 

Customer Loyalty Programs Kiosks and Repeat Customers 

Loyalty Kiosks

customer loyalty kiosk

Click for full image

Find out how Customer Loyalty Programs are helping businesses across a wide range of industries to build a growing base of repeat customers.

Source: www.olea.com

New blog entry on Customer Loyalty.  One major metropolitan art museum saw a 376 percent increase in membership after they launched a multi-channel loyalty program that utilized loyalty kiosks, email marketing and an interactive mobile phone experience.

Large Format IR & PCap Touchscreen Cleaning Recommendations

Image of a touchscreen monitor with informational text. The monitor features a glass screen and zero-bezel flat front. Warning sections on IR & PCap Touchscreen Cleaning advise against using permanent markers or harsh cleaners to prevent damage and voiding warranty.

IR and PCap Touch Screen Cleaning Recommendations

TSITouch is a major provider of touchscreen overlays for large format touchscreens. 55″ is arguably the most popular but larger and smaller are both major markets.

We checked with TSI to see what they say.

Most screens, independent of if they have touch, protective, or raw OEM panels are not sealed against water intrusion.   We did have a customer whose cleaning staff was using a mop, same one as they used to clean the floor, and they were killing the screens on a routine basis.  Any cleaning solution should first be applied to a lint free cloth which is then used to clean the screen. No electronics should be sprayed and them wiped.

Soapy water leaves a thin residue on most surfaces so it is not recommended for cleaning screens.   The best cleaner  for displays with and without touch or protective solutions is any cleaner that does not have a high concentration of alcohol in it.     Continued application of high alcohol concentrate cleaners will cause exposed plastics to discolor and become brittle over time.

TSItouch offers a screen cleaner that is < 98% deionized water <2 % BIO T Max and < .1% AEM 5772-5.  AEM 5772-5 is an anti-microbial  and BIO T Max is a biodegradable solvent  typically used to removed oil and grease as well as other oil based products.  Any product with a similar composition will work well.

Cleaning PDF Downloads

Contact TSITouch For More Information

COVID-19 Sample Collection Kiosk

From India Apr2020

DRDO develops kiosk for COVID-19 sample collection

New Delhi, April 14: Defence Research & Development Laboratory (DRDL), Hyderabad has added another product to the portfolio of Defence Research and Development Organisation (DRDO) to combat Coronavirus (COVID-19) by developing COVID Sample Collection Kiosk (COVSACK).

The unit has been developed by DRDL in consultation with the doctors of Employees’ State Insurance Corporation (ESIC), Hyderabad. The COVSACK is a kiosk for use by healthcare workers for taking COVID-19 samples from suspected infected patients. Patient under test walks into the Kiosk and a nasal or oral swab is taken by health care professional from outside through the built in gloves.

The Kiosk is automatically disinfected without the need for human involvement, making the process free of infection spread. The shielding screen of kiosk cabin protects the health care worker from the aerosols/droplet transmission while taking the sample.This reduces the requirements of PPE change by health care workers.

After the patient leaves the Kiosk, four nozzle sprayers mounted in the kiosk cabin disinfect the empty chamber by spraying disinfectant mist for a period of 70 seconds. It is further flushed with water & UV light disinfection. The system is ready for next use in less than two minutes. Voice command can be given through two-way communication system integrated with the COVSACK. It is possible to configure COVSACK to be used either from inside or outside as required by the medical professionals.

The COVSACK costs nearly Rsone lakh and the identified industry based at Belgaum, Karnataka can support 10 units per day. The DRDO has designed and developed two units and handed over these to ESIC Hospital, Hyderabad after successful testing.