Perspectives on Unattended Self-Service

By | June 7, 2021
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Etta — our Ettator In Chief

Here is a chronology of Perspectives on Self-Service. These represent the personal view of our editor-in-chief and only opinion and examination of potential situations and outcomes.

June 2021

  • From Legal News
    • Apparently, we now have a fully functioning DOJ or Department of Justice.  Enforcing laws appears to be coming back into vogue.  We know of many cases the DOJ has “expressed interest”, unlike the former. The prosecution probability index (PPI) has definitely risen in the last 3 months.
    • The big mysteries at this point are how a large number of franchisees ALL violate ADA. We can understand this one or that one but 139? And then, given 50 states why would McDonald’s choose to trial biometrics in the one state that has extensive laws surrounding it. Sometimes “bad law” can be created by bringing suit in an unsympathetic district court. Winn-Dixie is a prime example of that.
    • One other trend that is noteworthy revolves around videos and specifically audio embedded. This can be an actual audio track or it could be a narration. Multiple languages. Media from Amazon, Netflix, Disney come into play. Any description of services with visuals.
  • The latest iteration of the British Telecom internet kiosk aka Smart City DOOH Display. Looks like they gave up on transactions. What’s next for digital signage solution providers?  22Miles and Panasonic tell us. McDonalds McAI seems to be working 85% of the time.  Our big feature this month is on digital signage solutions (Go Big or Go Home). Ten different companies contributed. Pretty good crunchbase article on retail and restaurant automation.

May 2021

Author: Staff Writer

Craig Keefner is the editor and author for most Kiosk Association and kiosk industry. With over 25 years in the kiosk industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.