Retail is the global growth engine for self-service kiosks. According to the latest 2018 Frost & Sullivan report Retail, Transportation & Logistics, and Hospitality are the key vertical markets with revenue contributions of 22.6%, 17.7%, and 14.5% respectively. Here is some 2018 data by Frost and Sullivan and their kiosk research report.
Click for vertical kiosk research market numbers
Interactive retail kiosks are the largest segment of deployed kiosks. Analysts estimate that retail kiosks comprise at least 30% of the entire self-service kiosk market. Locations include Department Stores, Grocery Stores, Big Box Specialty Retailers and Convenience Stores.
Retail kiosks provide convenient services to customers such as bridal and gift registry, non-stock product ordering, wayfinding directories, employment, product lookup, company information and targeted offers. These services increase consumer awareness and offer new channels for retailers to grow their business.
Our take – Intro Nice update from Retail OCD. The winning self-service supplier will not be the one with the most sensors; it will be the one that can prove a sustainable retail operating model and explain it credibly to shoppers, store associates, regulators, and procurement. TIG Intel Insight: Self-Service Wins on Trust, Not Sensors Expert commentary by… Read More »
Report Overview The self-service kiosk industry continues to expand at a fast pace, driven by evolving automation technology and growing customer acceptance of self-service in nearly all venues. Companies and organizations seeking to understand this technology-intensive sector now have a comprehensive and easy-to-understand resource, the Tiger 2026 Market Report, courtesy of the Kiosk Manufacturer Association and The Industry… Read More »
Cover photo provided by the Consumer Technology Association. CES 2026 Preview Economic uncertainty hangs across much of the globe, but technology remains on the march. AI spending will continue to rise in 2026, with 68% of CEOs increasing investment, according to Teneo, the CEO advisory firm. Next week’s CES show in Las Vegas (Jan. 6-9) will preview much… Read More »
New kiosk software release KioWare Classic for Windows including updated EMV support, faster touchscreen tablet response and device monitoring.
Source: retailsystems.org
New updated kiosk software for Windows from KioWare with updated EMV support as well as improved tablet touchscreen response and device monitoring.
See the updated Retail Kiosk Case Studies page Interactive Retail Kiosk Click to Expand Image Interactive retail kiosks are the largest segment of deployed kiosks. Analysts estimate that retail kiosks comprise at least 30% of the entire self-service kiosk market. Locations include Department Stores, Grocery Stores, Big Box Specialty Retailers and Convenience Stores. Retail kiosks provide convenient services… Read More »
Retail Kiosks Help Retailers Beginning in the wee hours of the morning on November 23, millions of shoppers hit the stores to kick off the 2018 holiday shopping season—spending an estimated $23 billion dollars in the process. Now that the holiday season is officially here, many would say that we’re entering the “most wonderful time of the year”,… Read More »
NRF 2020 Kiosk Self-Service Update NRF is the largest retail exposition in the world and we will be there. KMA will be in booth 1703. We’ll represent over 50 companies from across the world. Standards & Regulations Opportunity ADA and Accessibility You can participate for free in our ADA and Accessibility Working Group. See the KMA About page… Read More »
Retail Display Insight by Frank Mayer and Associates, Inc. blog Jan2021 Editor Note: Every year we look forward to the insight on the retail market that only Frank Mayer and Associates, Inc. provides. The past months have been challenging with the pandemic but now is the time to put in place effective strategies for retail displays. Winter 2020… Read More »
In-Store 2021: Retail and Point of Purchase Predictions Intro When I wrote the “What’s in Store for 2020” blog last December, I could not have predicted what was to come in three short months. My closing statement promised a bright future for retail and the point of purchase industry in 2020. Instead, a worldwide pandemic shifted industry conversation… Read More »
From Frank Mayer and Associates, Inc. The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide. The FMA Magazine Spring 2021 issue includes articles on: 2021 Retail and Point of Purchase Industry Predictions Our experts share their unique insight regarding the future of retail and the point of purchase industry. College Campus… Read More »
Success in retail is often measured by revenue-per-square-foot and customer satisfaction. Find out how retail kiosks can bring you more of both!
Source: www.olea.com
Some good points. Recommended read
Grocery Kiosk News – Kiosks, ESL and Digital Signs From RISNews Sep2021 Great walkthru Hy-Vee by RISNews. In Brief: Reminds us of Wegmans, but with more tech. 170,000 electronic shelf labels — dynamic pricing Nice kiosk models (and note the AudioNavs for accessibility) TVs are everywhere… Scan and Go for produce Excerpts: New retail technology inside the store… Read More »
Image provided by AVIXA. Infocomm 2026 Preview As retail continues to evolve, organizations are rethinking how physical spaces connect with digital platforms, using technology to deliver more engaging and responsive customer experiences. At InfoComm 2026, attendees will explore retailers’ newest approaches to the in-store experience – using AI, content and connected systems to bridge physical and digital engagement.… Read More »
Convention Preview Everyone working with retail technology today finds themself on information overload. A reality that makes tech partnerships important. The RetailNOW show, July 26 to 28 at Caesars Forum in Las Vegas, offers an opportunity to meet partners in all aspects of this ever-changing landscape to harness the emerging capabilities of AI, IoT, data analytics, edge computing,… Read More »
See Immersive Technology at NRF 2021 Press Release PR Newswire Jan 08 DENVER, Jan. 8, 2021 /PRNewswire/ — Visit NRF 2021 Chapter 1 next week and meet with Kiosk Association. Dates are January 12, 13, 14, 19, 21 and 22 beginning next week. Our online page is https://virtualbigshow.nrf.com/company/kiosk-association-kma Our portal page with helpful links, research, predictions, brochures and videos for NRF 2021… Read More »
NRF Kiosk and NRF Digital Signage Solutions 2022 The Kiosk Manufacturer Association has been exhibiting at NRF in NY since 2017. It is the singular retail event of the year (despite the weather in NY). This year we are in booth 1606. That faces the entrance on the lower level. Thanks to our readers PopID is a finalist… Read More »
Retail Kiosk Opportunities & Customer Flow Visitors to retail stores, museums, hospitals, and banks all have an “experience” and “path” that influences how and what they see during their visit. They have a traffic flow, a decision making process, and path that can be identified, quantified, and displayed. The experience is not only “in person” but is… Read More »
2017 Recap – What’s in-Store for Retail At this time last year, we sat down with our colleagues to discuss what 2017 had on the horizon for retail and how that would translate to in-store merchandising programs and displays. Their thoughts were captured for our blog post ‘What’s In-Store for 2017.’ Were their predictions spot on? Let’s review…… Read More »
NAMA Show 2026 in Los Angeles Has there ever been a more exciting time to be in the convenience services industry? Take a look at the education schedule for NAMA 2026 at the Los Angeles Convention Center, April 22-24. The capabilities introduced by AI and related technologies have unleashed extensive possibilities for delivering white glove quality service in… Read More »
Smart technology consumer products are breaking the interactive retail barrier in creative, educational and experiential ways. Frank Mayer and Associates, Inc. sponsored a white paper, “Interactive retail opens the door to market growth”, delving into this topic and what to watch for in the coming year. An excerpt from the whitepaper: While more and more retailers offer experiential… Read More »
Preface – We’re at an inflection point in physical retail experiences: 2019 may very well be marked as a turning point. For the first time in five years same-store sales are stable (versus declining), break-out e-commerce brands continue solidify their positions of growth by opening physical stores, and as retailers turn to their previously under-capitalized fleet of stores (after-all, they were investing in… Read More »
If The Shoe Fits, then buy it! How easy is it to find the shoe size 12 (46 EU) or larger? The answer is “It Depends” About the Writer: Christoph Nussbaumer is the CEO of REINGroup based in Austria. Alpine Kiosk boasts a diverse array of designs, each is highly adaptive and radiating elegance and sophistication. Alpine Kiosk… Read More »
Kiosk and Digital Signage News from Industry Group and Kiosk Association (KMA) for Jan. 2022 Here is the link on PRNewswire and also the link on APNews – January News DENVER, Colo., Jan 12, 2022 — January news from the Industry Group and the Kiosk Association: NRF is coming up this weekend and we are hopeful our retail… Read More »
Ed Crowley of Urway Holdings addresses a panel on how AI and intelligent systems create connected experiences, flanked at left by moderator Kimberly Carney, Alec Mauer of Neon Studios and Mario Paganini of Magshin. Trade Show Report Everyone knows that AI is now the driving force in how consumers shop, where they shop and how they engage with… Read More »
“Device Hopping” is a technical shopping term referencing online shopper behavior. A New York Times article titled “Retailers Try to Adapt to Device-Hopping Shoppers” (December 2012) refers to the “device hopping” process as researching and shopping on one device and purchasing on another. A Barilliance study from June of this year found that 41% of Smartphone Shoppers started… Read More »
Elliot Maras — Self-Service Technology Journalist, Industry Analyst and Event Moderator Elliot Maras is one of the leading journalists and analysts covering self-service technology, unattended retail, kiosk systems, restaurant automation, vending technology, and retail automation. With more than 30 years of reporting experience, he provides market intelligence, conference coverage, executive thought leadership, and strategic communications services for technology… Read More »
The Psychology Behind Retail Kiosk Marketing Editors note – originally published on the Frank Mayer and Associates, Inc. blog. Link to article Katie Kochelek February 8, 2019 If you’re anything like me, you’ve visited that magical, wholesale warehouse Costco with good intentions to pick up the necessities – paper towels, cheese, yogurt, the like. Fast forward an hour and… Read More »
Retail kiosks — a good idea for retailers and a good idea for customers. Providing self-service option is rapidly becoming not an option.
Source: www.olea.com
New writeup by Olea on rationale and ROI for Retail Kiosks. Some of the advantages discussed include:
Good examples of kiosks like this are the ones in REI where you can look up extended stock and sizes, same thing for Cabela’s and also Kohls.
ESSEN, Germany, April 11, 2018 /PRNewswire/ — Diebold Nixdorf Interactive Retail Kiosk Solution Receives Red Dot Design Award.
Source: www.prnewswire.com
According to release — Diebold Nixdorf has installed more than 10,000 prior-generation kiosks for quick-service restaurants around the world, primarily taking customer orders and payments. The kiosks can also be used for other various applications, including theatre ticket and lottery sales, in-store navigation maps, and even self-checkout.
Bricks and mortar retailers benefit from e-commerce habits Reprint of blog post by David Anzia SVP of Sales for Frank Mayer and Associates, Inc. The growth in e-commerce does not mean the death of bricks and mortar retail. While it is certainly true that e-commerce is growing quickly, bricks and mortar sales still account for most total retail… Read More »
See latest FMA Magazine Winter 2020 Winter 2020 | Issue 04 The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide. The FMA Magazine Winter 2020 issue includes articles on: What’s in Store for 2020: Retail and point–of-purchase display industry trends Frank Mayer and Associates, Inc. point-of-purchase experts weigh in on their… Read More »
The Big Show NRF 2018 – Retail Kiosk Come see retail kiosk and retail self-service. NRF 2018 looks to be bigger and better this year. 500+ exhibitors and 40K attendees. January 14-16 at the Jacob Javits Convention Center (as usual). We want to highlight our members that will be there and if you want to make an appointment… Read More »
FOR IMMEDIATE RELEASE St. Paul, MN – November 30, 2016 Express Image, a St. Paul, MN based print and digital solutions provider, has deployed six new interactive wayfinding kiosks at Mall of America®, the nation’s largest retail and entertainment destination. Just in time for the busy holiday season, the recently installed dynamic interactive kiosks are more than just… Read More »
Frank Mayer Summer 2020 | Issue 05 The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide. The FMA Magazine Winter 2020 issue includes articles on: 5 Benefits of Remote Temperature Screening Kiosks With numerous fever detection devices available, remote temperature screening kiosks are the most beneficial, providing employee privacy and safety, while… Read More »
NRF 2023 Kiosk Press Release From APNews and PRNewswire DENVER, Colo., Jan. 9, 2023 (SEND2PRESS NEWSWIRE) — Kiosk Association News – Kiosks & Digital Signage in Retail: Next week is NRF in New York and we are in our usual location at entrance to lower level in #1602. We’ll have 4 demos available at our booth. Other booths… Read More »
