Retail is the global growth engine for self-service kiosks. According to the latest 2018 Frost & Sullivan report Retail, Transportation & Logistics, and Hospitality are the key vertical markets with revenue contributions of 22.6%, 17.7%, and 14.5% respectively. Here is some 2018 data by Frost and Sullivan and their kiosk research report.
Click for vertical kiosk research market numbers
Interactive retail kiosks are the largest segment of deployed kiosks. Analysts estimate that retail kiosks comprise at least 30% of the entire self-service kiosk market. Locations include Department Stores, Grocery Stores, Big Box Specialty Retailers and Convenience Stores.
Retail kiosks provide convenient services to customers such as bridal and gift registry, non-stock product ordering, wayfinding directories, employment, product lookup, company information and targeted offers. These services increase consumer awareness and offer new channels for retailers to grow their business.
Convention Preview Everyone working with retail technology today finds themself on information overload. A reality that makes tech partnerships important. The RetailNOW show, July 26 to 28 at Caesars Forum in Las Vegas, offers an opportunity to meet partners in all aspects of this ever-changing landscape to harness the emerging capabilities of AI, IoT, data analytics, edge computing,… Read More »
Report Overview The self-service kiosk industry continues to expand at a fast pace, driven by evolving automation technology and growing customer acceptance of self-service in nearly all venues. Companies and organizations seeking to understand this technology-intensive sector now have a comprehensive and easy-to-understand resource, the Tiger 2026 Market Report, courtesy of the Kiosk Manufacturer Association and The Industry… Read More »
Ed Crowley of Urway Holdings addresses a panel on how AI and intelligent systems create connected experiences, flanked at left by moderator Kimberly Carney, Alec Mauer of Neon Studios and Mario Paganini of Magshin. Trade Show Report Everyone knows that AI is now the driving force in how consumers shop, where they shop and how they engage with… Read More »
Image provided by AVIXA. Infocomm 2026 Preview As retail continues to evolve, organizations are rethinking how physical spaces connect with digital platforms, using technology to deliver more engaging and responsive customer experiences. At InfoComm 2026, attendees will explore retailers’ newest approaches to the in-store experience – using AI, content and connected systems to bridge physical and digital engagement.… Read More »
Elliot Maras — Self-Service Technology Journalist, Industry Analyst and Event Moderator Elliot Maras is one of the leading journalists and analysts covering self-service technology, unattended retail, kiosk systems, restaurant automation, vending technology, and retail automation. With more than 30 years of reporting experience, he provides market intelligence, conference coverage, executive thought leadership, and strategic communications services for technology… Read More »
NAMA Show 2026 in Los Angeles Has there ever been a more exciting time to be in the convenience services industry? Take a look at the education schedule for NAMA 2026 at the Los Angeles Convention Center, April 22-24. The capabilities introduced by AI and related technologies have unleashed extensive possibilities for delivering white glove quality service in… Read More »
Cover photo provided by the Consumer Technology Association. CES 2026 Preview Economic uncertainty hangs across much of the globe, but technology remains on the march. AI spending will continue to rise in 2026, with 68% of CEOs increasing investment, according to Teneo, the CEO advisory firm. Next week’s CES show in Las Vegas (Jan. 6-9) will preview much… Read More »
What is the “Customer Experience Paradox” in retail? The retail kiosk continues to grow as online merges with brick-and-mortar. Customers expect full selection. Employees can be difficult to find if they are with other customers. Online shopping the entire catalog is the answer. • Online shopping, at least on large screens/laptops, is fast and easy—you can check stock,… Read More »
If The Shoe Fits, then buy it! How easy is it to find the shoe size 12 (46 EU) or larger? The answer is “It Depends” About the Writer: Christoph Nussbaumer is the CEO of REINGroup based in Austria. Alpine Kiosk boasts a diverse array of designs, each is highly adaptive and radiating elegance and sophistication. Alpine Kiosk… Read More »
Living Spaces Kiosks Colorado We stopped and did a photo tour. Quite the store. They purchased old Sears Grand facility which was huge. North side of Denver near Top Golf and proposed IKEA. Worth noting the marquee image showing portrait has a person touching the BACK button. The person is 5 foot 10 so button is easily 6… Read More »
NRF 2023 Kiosk Press Release From APNews and PRNewswire DENVER, Colo., Jan. 9, 2023 (SEND2PRESS NEWSWIRE) — Kiosk Association News – Kiosks & Digital Signage in Retail: Next week is NRF in New York and we are in our usual location at entrance to lower level in #1602. We’ll have 4 demos available at our booth. Other booths… Read More »
Kiosk and Digital Signage News from Industry Group and Kiosk Association (KMA) for Jan. 2022 Here is the link on PRNewswire and also the link on APNews – January News DENVER, Colo., Jan 12, 2022 — January news from the Industry Group and the Kiosk Association: NRF is coming up this weekend and we are hopeful our retail… Read More »
Amazon Go + Starbucks Video Tour by Josef More Information Contact craig@catareno.com https://vimeo.com/382302427 https://vimeo.com/452621030 NRF 2022 Kiosk – Visit Pyramid QSR by Pyramid Computer and Intel Showcase Posts 2026: 5,199
NRF Kiosk and NRF Digital Signage Solutions 2022 The Kiosk Manufacturer Association has been exhibiting at NRF in NY since 2017. It is the singular retail event of the year (despite the weather in NY). This year we are in booth 1606. That faces the entrance on the lower level. Thanks to our readers PopID is a finalist… Read More »
Grocery Kiosk News – Kiosks, ESL and Digital Signs From RISNews Sep2021 Great walkthru Hy-Vee by RISNews. In Brief: Reminds us of Wegmans, but with more tech. 170,000 electronic shelf labels — dynamic pricing Nice kiosk models (and note the AudioNavs for accessibility) TVs are everywhere… Scan and Go for produce Excerpts: New retail technology inside the store… Read More »
From Frank Mayer and Associates, Inc. The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide. The FMA Magazine Spring 2021 issue includes articles on: 2021 Retail and Point of Purchase Industry Predictions Our experts share their unique insight regarding the future of retail and the point of purchase industry. College Campus… Read More »
See Immersive Technology at NRF 2021 Press Release PR Newswire Jan 08 DENVER, Jan. 8, 2021 /PRNewswire/ — Visit NRF 2021 Chapter 1 next week and meet with Kiosk Association. Dates are January 12, 13, 14, 19, 21 and 22 beginning next week. Our online page is https://virtualbigshow.nrf.com/company/kiosk-association-kma Our portal page with helpful links, research, predictions, brochures and videos for NRF 2021… Read More »
In-Store 2021: Retail and Point of Purchase Predictions Intro When I wrote the “What’s in Store for 2020” blog last December, I could not have predicted what was to come in three short months. My closing statement promised a bright future for retail and the point of purchase industry in 2020. Instead, a worldwide pandemic shifted industry conversation… Read More »
Retail Display Insight by Frank Mayer and Associates, Inc. blog Jan2021 Editor Note: Every year we look forward to the insight on the retail market that only Frank Mayer and Associates, Inc. provides. The past months have been challenging with the pandemic but now is the time to put in place effective strategies for retail displays. Winter 2020… Read More »
Here is the Boots page on recycling — New trial by Boots for recycling What is the Recycle at Boots scheme? Together with No7, we’re doing our bit to help keep our planet beautiful. That’s why we’re trialling a recycling scheme where you can bring your empty beauty, health, wellness and dental products, from any brand, that can’t… Read More »
Frank Mayer Summer 2020 | Issue 05 The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide. The FMA Magazine Winter 2020 issue includes articles on: 5 Benefits of Remote Temperature Screening Kiosks With numerous fever detection devices available, remote temperature screening kiosks are the most beneficial, providing employee privacy and safety, while… Read More »
See NRF link for resources Operation Open Doors – Path to Reopen Retail, led by NRF and Seyfarth LLP, is providing guidance and tools that NRF members can use as they navigate opening stores after this international health crisis. Areas for guidance on gradual reopenings include logistics, social distancing and safety issues, and how to bring employees back to… Read More »
Published by NRA April 2020 — Advice include relying on your automated ordered systems in order to maintain social distancing. The purpose of guidance is just that, to offer you direction and provide a framework for best practices as you reopen. But as the saying goes, the devil is in the details, and not every restaurant is the… Read More »
Alcohol in Retail – Under The Influence We like that title. WP article covers Nordstroms and how they are adding martinis to the mix for shoppers. With all the analytics describing how doing this or doing that is going to increase sales per customer and provide an uplift, why not just do the obvious? Sell them a martini, triple their… Read More »
See latest FMA Magazine Winter 2020 Winter 2020 | Issue 04 The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide. The FMA Magazine Winter 2020 issue includes articles on: What’s in Store for 2020: Retail and point–of-purchase display industry trends Frank Mayer and Associates, Inc. point-of-purchase experts weigh in on their… Read More »
NRF 2020 Kiosk Self-Service Update NRF is the largest retail exposition in the world and we will be there. KMA will be in booth 1703. We’ll represent over 50 companies from across the world. Standards & Regulations Opportunity ADA and Accessibility You can participate for free in our ADA and Accessibility Working Group. See the KMA About page… Read More »
Retail Kiosk News from Tech Crunch Valued at $535 million, autonomous retail startup Standard Cognition has emerged as a soon-to-be tech giant and the best hope for merchants to compete with Amazon Go. Cashierless checkout is poised to transform brick-and-mortar commerce, and shop owners fear having to battle Amazon’s technology alone or partner with it, exposing data it… Read More »
Retail Kiosk Report NRF Excerpt from new report by NRF and Forrester covering Retail in 2019 NRF Research The State of Retailing Online 2019 Developed in partnership with Forrester Research, the annual State of Retailing Online report provides an overview of metrics from the previous year as well as retailers’ key priorities, investments and challenges for this year.… Read More »
The Psychology Behind Retail Kiosk Marketing Editors note – originally published on the Frank Mayer and Associates, Inc. blog. Link to article Katie Kochelek February 8, 2019 If you’re anything like me, you’ve visited that magical, wholesale warehouse Costco with good intentions to pick up the necessities – paper towels, cheese, yogurt, the like. Fast forward an hour and… Read More »
Preface – We’re at an inflection point in physical retail experiences: 2019 may very well be marked as a turning point. For the first time in five years same-store sales are stable (versus declining), break-out e-commerce brands continue solidify their positions of growth by opening physical stores, and as retailers turn to their previously under-capitalized fleet of stores (after-all, they were investing in… Read More »
Retail Kiosks Help Retailers Beginning in the wee hours of the morning on November 23, millions of shoppers hit the stores to kick off the 2018 holiday shopping season—spending an estimated $23 billion dollars in the process. Now that the holiday season is officially here, many would say that we’re entering the “most wonderful time of the year”,… Read More »
Matt Townsend, global business reporter for Bloomberg, on how digital natives like Warby Parker have recognized they need physical stores to grow and prosper. Hosted by Pimm Fox and Lisa Abramowicz.
Source: www.bloomberg.com
Nice audio podcast. Main point being online advertising is getting more and more expensive while brick & mortar is getting cheaper and cheaper. Lots of added benefits to B&M too. Examples as well. Recommended
See the updated Retail Kiosk Case Studies page Interactive Retail Kiosk Click to Expand Image Interactive retail kiosks are the largest segment of deployed kiosks. Analysts estimate that retail kiosks comprise at least 30% of the entire self-service kiosk market. Locations include Department Stores, Grocery Stores, Big Box Specialty Retailers and Convenience Stores. Retail kiosks provide convenient services… Read More »
ESSEN, Germany, April 11, 2018 /PRNewswire/ — Diebold Nixdorf Interactive Retail Kiosk Solution Receives Red Dot Design Award.
Source: www.prnewswire.com
According to release — Diebold Nixdorf has installed more than 10,000 prior-generation kiosks for quick-service restaurants around the world, primarily taking customer orders and payments. The kiosks can also be used for other various applications, including theatre ticket and lottery sales, in-store navigation maps, and even self-checkout.
Retail Kiosk Trends — Generation Z and the Impact on Retail Once upon a time, it was all about the millennials. There’s probably a terrible joke in there somewhere, considering the fact this group is often plagued with the reputation of being the “participation trophy” generation. Kidding aside, for years, millennials have frequently stolen news headlines that highlight… Read More »