Category Archives: Retail Kiosk

Retail Kiosk News — Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA which is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT).

FMA Magazine Summer 2020 – Temperature Screening. Video Game Retail, Restaurant Kiosks & Visual Merchandising

The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide.

The FMA Magazine Winter 2020 issue includes articles on:

  • 5 Benefits of Remote Temperature Screening Kiosks
    With numerous fever detection devices available, remote temperature screening kiosks are the most beneficial, providing employee privacy and safety, while offering companies convenience and cost savings.
  • The Evolution of Video Game Retail Display Programs
    Emerging technological trends and innovative merchandising strategies have helped video game retail displays uniquely position products in front of the gaming audience of today – and tomorrow.
  • Five Reasons Why Your Restaurant Needs Self-Service Kiosks
    Lines, waiting, delays, and other inadequacies have become a routine part of the restaurant experience.  Luckily, the perfect solution to this problem already exists in self-service kiosks.
  • Common Challenges When Planning a Visual Merchandising Campaign (and their Solutions): Securing Buy-In from Box Stores
    The third installment of our popular series focuses on helping brands secure partnerships with big box retailers.
  • Working with FMA
    The world is changing, and so are we.  We want to keep you abreast of our most up-to-date business procedures and communication methods as well as the retail technologies we’re researching every day.

Nike AR augmented reality in Paris retail

Nike AR augmented reality

A Nike Store in Paris unveiled a new in-store machine which allows customers to test custom colors on sneakers using augmented reality.

Source: www.digitaltrends.com

Nike has slowly been testing how augmented reality can help customers. Last year, the company filed a patent application for an augmented reality system that helped people reach their exercising goals.

NIKEiD AUGMENTED from SmartPixels on Vimeo.

Micro Market Product Brief – Gen3c Kiosk

This one caught our eye today. Released in 2014 for micromarkets, it is one of the smallest units complete with bill acceptor we have seen.   Receipt printer in the “side panel” as well. Biometrics and scanner integrations are very cleanly done.  Nice unit.

Published on Apr 14, 2014

Introducing the new Gen3c Kiosk from 365 Retail Markets! This new Kiosk comes with all the features found in the Gen3 as well as a gen3c kiosk side module equipped with an MEI bill validator and receipt printer. The Gen3c has our latest software updates and field-tested hardware, perfect for any location.

Site description – The Gen3c features an all-new modular design with the same top quality components you’ve come to expect. This unit includes our dual-sided credit card reader, a newly recessed fingerprint scanner, and our latest 3D barcode scanner with the ability to scan coupons from mobile phones. All components are located at the bottom of the kiosk, making this our most ADA compliant model to date. The Gen3c kiosk also features an attachment with MEI bill validator and receipt printer. The new front loading door with T-lock makes accessing these components easier than ever, and at locations using our new email receipts and Account Manager, you’ll rarely need to service them at all.

http://www.365retailmarkets.com/hardw…

Learn more about 365 Retail Markets: http://www.365retailmarkets.com/

 

NRF 2016 Preview – The Big Show

January is the NRF 2016 trade show in New York.  This year looks to be busier than ever for self-service and signage. I did a count of exhibitors and it over three pages long.  Retail lockers and automation are going to be high on the list of attention again this year.

I’ll be there (big thanks to Pitney Bowes and Tom Hartmann) and if you want to meet up let me know.  I’ve published a preview that lists most of the booths I will be stopping by to visit. There are the usual suspects as well like Intel, Dell and Cisco. I was going to say HP but there are not exhibiting this year. “Used to be” they had a massive booth.  It’s interesting to see who has and hasn’t budget.

Meanwhile some of our kiosk industry members exhibiting include Crane, ARCA, Parabit Systems, and  Four Winds Interactive. Click on their link for NRF exhibitor page.

UPDATE: Some of the other activities I’ll be doing include likely meetings Traci at Olea Kiosk,   also Jorge with Alveni, the folks in Elotouch will be busy with the KeyMe kiosk and also have new 22″ tablet enclosure from RedyRef and I’ll visit with them.  Also I have a stop at the KIS booth (Kiosk Information Systems) one of my old companies and will visit with some of the people there. Good company good stuff.

CES is in Vegas is this week.  The big news and products I am looking to see are the ones concerning home automation.

And March in Vegas is the new Self-Service Pavilion at DSE. This is brand new concept and brings together 24 companies in the self-service space.

Later this month we’ll provide photo tour of NRF from self-service context.


Booth# 3181
…  – Crane Payment Innovations is built on the technological heritage of such brands …  innovations and solutions. For more information, visit www.CranePI.com. ..

Booth# 914
…  1998, ARCA has been committed to helping people control and streamline cash …  kiosks.By focusing on technology and services, ARCA delivers thoughtful solutions to make transactions simpler, more efficient and more secure. Today, ARCA provides the largest selection of cash handling devices of any manufacturer in the world.To learn more about ARCA‘s innovative culture and commitment to our customers, please visit our …

Booth# 753

After 10 years, 5,000+ clients and over 300,000 screens deployed, FWI’s software platform is driving visual communications to millions of people everyday in airports, banks, corporate campuses, professional sports stadiums, hospitals, hotels, casinos, universities, manufacturing facilities and retail stores. FWI’s software is known for its advanced functionality – live data, interactivity, wayfinding, dynamic scheduling – that allows customers to deploy many types of applications, to many screens all fr …

 


Booth # 914
Mebane, NC
United States
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Reimagining Everyday Transactions

Since 1998, ARCA has been committed to helping people control and streamline cash operations in bank branches, retail stores and self-service kiosks.

By focusing on technology and services, ARCA delivers thoughtful solutions to make transactions simpler, more efficient and more secure. Today, ARCA provides the largest selection of cash handling devices of any manufacturer in the world.

To learn more about ARCA’s innovative culture and commitment to our customers, please visit our website arca.com.


Advantech Co. , Ltd.
Booth # 209
Taipei, 11491
Taiwan
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Advantech is a leader in providing trusted innovative embedded and automation products and solutions. We deliver comprehensive system integration, hardware, software, customer-centric design services, and global logistics support.

Advantech offers the latest generation of category-defining multi-functional self-serving computing terminals, multi-purpose interactive POS systems and turnkey digital signage solutions that support retailers to meet the ever-changing demands of their customers and improve overall business operations.

Our retail solutions also come with sophisticated software designed for content management, remote monitoring, system security and remote dispatch that influence consumers’ buying decisions therefore leading to more effective marketing efforts and increased business opportunities.

Our brand mission is “enabling an intelligent planet” to empower innovative technologies and solutions particularly for smart city and the IoT era.


ArmorActive
Booth # 4542
Hillsboro, OR
United States
LinkedIn page
Visit Us: Learn more about tablet enclosures/ kiosk options.

ArmorActive specializes in providing purpose-built retail solutions for mobile devices. We design and manufacture mobile device enclosures and integrated solutions that increase the security, accessibility, connectivity, and mobility for retailers that are deploying tablets.

We support multiple use-cases for Retail Tablet Deployments:

Retail Solutions For:
•Tablet POS Kiosks
•Gift Registry
•Digital Catalog / Look Book / Price Check
•On-line Ordering
•Inventory Management
•Employee Time Clock

To Learn More Visit: www.ArmorActive.com

Brands: www.armoractive.com , www.ipadenclosures.com ,


Bluefin Payment Systems
Booth # 2244
Atlanta, GA
United States
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Bluefin Payment Systems – Booth 2244. Come see us!
Bronze Sponsor
Sponsor of a Hanging Banner

Bluefin Payment Systems is the leading provider of secure payment technology for enterprises, financial institutions and small-medium sized businesses worldwide.

Bluefin’s innovative and proprietary PayConex Platform includes PCI-validated Point-to-Point Encryption (P2PE), QuickSwipe mobile POS, Ecommerce, tokenization, international payments and more.

Bluefin’s cutting-edge payment technology is a key element in the holistic approach to data security prevention. Designed to complement EMV and tokenization, Bluefin’s P2PE solutions provide a solid security defense against current and future data breaches.

As an innovator of secure solutions for the payments industry, Bluefin is an advocate for the advancement of technology, and serves as a driving force for the education of security developments in the payments space. Bluefin is headquartered in Atlanta, with offices in New York, Chicago and Tulsa.

Brands: QuickSwipe mPOS. Omni-Channel Retail Payments. All Backed by our PCI-Validated Point-to-Point Encryption (P2PE) Solution. Our Payment Processing Services Provide Convenience and Redefine Security.


BrightBox Inc.
Booth # 1503
New York, NY
United States
Brightbox mobile charging stations for venues of all types.

Brightbox is a NYC based end-to-end technology and consumer services company that provides secure, fully connected mobile device charging stations for venues of all types – hospitality, entertainment, healthcare, retail, education and transport. We provide a best-in-class, safe, intelligent, brandable solution that supports your business by helping them attract, engage, satisfy and retain customers.  Each unit is a possible digital and sponsorship opportunity that can create revenue and a lasting impression upon the visitors of your venue.

We are in the business of keeping on the go people powered up and connected – and they love us for it!

Brands: Brightbox Inc.


Chetu, Inc

Booth # 2147

Contact Us

https://www.chetu.com

Plantation, FL

United States

Award Winning Custom Software Development and Integration!

Chetu is an award winning full-service software development, integration, and implementation provider that specializes in creating custom software solutions that meet our client’s needs. With more than 1000 employees, Chetu is a true and seamless back-end technology partner that services startups, SMBs, and Fortune 500 companies worldwide.

  • E-commerce and Mobile Commerce: Implementation, Plug-ins, Migration and Social Media, Shopping Carts: Magento (Certified), Prestashop, (Certified), Demandware, Websphere CS, Hybris, OS, Commerce, CMS: Drupal, Joomla, Zend, Code Igniter, Responsive Design (HTML5)
  • Loyalty Applications – Custom Coupon and Gifting
  • Retail Workflows – For Digital and Non-digital Asset Management
  • CRM Salesforce, SugarCRM, NetSuite, and others
  • ERP and Accounting Platforms 
  • Shipping and Fulfillment 
  • Third-party APIs
  • Payment Gateways 
  • Digital Signage
  • Business Intelligence 
  • POS and Mobile POS 

Booth # 2052
San Jose, CA
United States
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Bronze Sponsor
Sponsor of an Exhibitor BIG !deas Session

Take the customer journey in Cisco booth 2052 at NRF. You’ll Experience Digital Retail—the transformational power of integrated digital retail solutions to enrich shopper satisfaction, enhance workforce productivity, streamline omnichannel delivery, secure your data and stores, and provide actionable insights through retail analytics.

Don’t miss our Big Ideas sessions on Monday, January 18 at 12:45 p.m. and 1:45 p.m in Big Ideas Room 3, Level 3 in the Expo Hall. We invite you to contact your Cisco account manager to schedule a meeting during the show.


CPI – Crane Payment Innovations
Booth # 3181
Malvern, PA
United States
Welcome to CPI.

CPI – Crane Payment Innovations is built on the technological heritage of such brands as CashCode, Conlux, MEI, Money Controls, NRI and Telequip and holds one of the world’s largest installed base of unattended payment systems.

CPI is headquartered in Malvern, PA with additional offices, manufacturing facilities, distribution and service centres worldwide. Talk with CPI about improving your cash management processes through our cash payment innovations and solutions. For more information, visit www.CranePI.com.

Brands: CashCode, Conlux, MEI, Money Controls, NRI, Telequip


Custom America
Booth # 4517
Boothwyn, PA
United States
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POS thermal printers and printing solutions for kiosks
CUSTOM owes its success to untiring research and technological innovation, a top priority on the investment list. CUSTOM designs and manufactures dedicated receipt printers, printing solutions and complete systems for the point-of-sale automation, also for fiscal markets, for retail and hospitality market and also label printers and portable solutions, with very innovative design, high performances and user-friendliness. CUSTOM printers perform all the functions of a cash point, emboding the evolution of the traditional cash register. The complete systems line include PC-based POS system with touch Screen designed for the specific applications of the retail market. CUSTOM also provides with wireless & portable barcode and label printers range, available with different communication interfaces, feature that makes it suitable for many applications. CUSTOM is able to satisfy the market requirements thanks to the offered accessories wide series.
Diebold, Inc
Booth # 204
North Canton, OH
United States
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Visit us at Diebold’s booth #204

As a global technology leader and innovative services provider, Diebold delivers customized, integrated security and self-service solutions that help financial institutions solve complex business challenges and create an ongoing competitive advantage. Through collaboration with customers and partners, Diebold designs, drives and secures the physical to digital connections that power financial experiences globally. Diebold’s deep industry knowledge helps its customers address what they have identified as their most prominent business priorities today: growing revenue, driving efficiencies, managing risk, reinventing their business and delighting consumers. Visit us at www.diebold.com.

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Dunbar Armored, Inc.

Booth # 1219

Contact Us

https://www.dunbararmored.com

Hunt Valley, MD

United States

Since our inception in 1923, Dunbar has been family owned and operated, providing organizations with cash and valuable management solutions for their ever-expanding business requirements. Initially started as an armored car company, we have evolved to offer a comprehensive array of products and services for every aspect of our customers’ expanding needs.

Dunbar’s solutions are designed to address each organization’s own distinct requirements. Whether they need armored car service, cash vault processing or cyber security; wireless smart safes and security products; or access control and remote monitoring, our team works to customize and determine the best fit for their organization. Our in-depth industry knowledge and experience, along with a complete continuum of cash management and digital security services, provide our customers with the tools they need for a comprehensive solution.

Products & Services Categories: Online Fraud Protection, Deposit/Security Bags,Alarm Systems, Safes, Security, Loss Prevention & Asset Protection


CRYPTERA A/S
Booth # 4553
Glostrup,
Denmark
LinkedIn pageYouTube page
Cryptera is one of the world’s leading providers of high security payment solutions. Extensive Research and Development enables it to offer innovative products that meet the demanding requirements of its clients. Cryptera offers an all-new unattended payment terminal designed for ultimate security and payment processing efficiency for self-service integrators looking to provide a quick, easy payment application for their customers.
Elo Interactive
Booth # 1302
Milpitas, CA
United States
LinkedIn pageTwitter page
Bronze Sponsor
Sponsor of the Crystal Palace Lounge

Elo is a global leader in touchscreen solutions including interactive touchscreen displays from 10 to 70 inches. The inventor of the touchscreen, Elo now has 20+ million retail and hospitality installations in 80+ countries with products designed in California and built to last with a three-year standard warranty. The Elo touchscreen experience has consistently stood for quality, reliability and innovation. Elo intellectual property is protected by global patent, trademark and design registrations. Learn more at Elo’s corporate website EloTouch.com

Brands: Elo


Field Nation

Booth # Sponsor Only
Minneapolis, MN
United States

FireKing Security Group
Booth # 3055
New Albany, IN
United States

Our safes and cash management solutions deliver the real-time business analytics required to maximize productivity and cash flow, while minimizing the risk of armed robbery, burglary and internal theft. Our Image Vault® DVRs can be networked with POS systems, safes, and door alarms to effectively combat theft and increase safety. Services for safes and entry doors include rollout planning, installation, training and 24/7/365 support.   Learn more about our great products at www.fireking.com.

Brands: CSS, FireKing, NKL, Summit, Ascent,Image Vault

Products & Services Categories: Safes, Security, Loss Prevention & Asset Protection

Fiserv
Booth # 557
Dallas, TX
United States
Let Fiserv improve your cash supply chain!

Fiserv (NASDAQ: FISV) is a leading global provider of information management and electronic commerce systems for the financial services industry.  Fiserv provides integrated technology and services that create value for our clients. Fiserv drives innovation that transforms experiences for more than 14,500 clients worldwide including banks, credit unions and thrifts, billers, mortgage lenders and leasing companies, brokerage and investment firms and other business clients. To learn more, visit us atwww.fiserv.com/cashandlogistics   Stop by booth # 557.


Four Winds Interactive
Booth # 753
Denver, CO
United States
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After 10 years, 5,000+ clients and over 300,000 screens deployed, FWI’s software platform is driving visual communications to millions of people everyday in airports, banks, corporate campuses, professional sports stadiums, hospitals, hotels, casinos, universities, manufacturing facilities and retail stores. FWI’s software is known for its advanced functionality – live data, interactivity, wayfinding, dynamic scheduling – that allows customers to deploy many types of applications, to many screens all from a single software platform.


Fujitsu Frontech North America
Booth # 3274
Foothill Ranch, CA
United States
Fujitsu Frontech! Let us help you shape tomorrow.
Fujitsu’s family of OEM currency handling products PalmSecure biometrics authentication and physical access control offer advanced feature functionality required to offer true value-add and control the up-front design,  recurring product support / maintenance cost and improved security.   Visit us at http://www.fujitsu.com/us/oem/financial/atm/  or  http://www.fujitsu.com/us/services/biometrics/palm-vein/.

Fujitsu America, Inc
Booth # 3805
Sunnyvale, CA
United States
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Fujitsu America, Inc. provides a complete portfolio of business technology services, computing platforms, and industry solutions. Our platform products are based on scalable, reliable and high-performance server, storage, software, point-of-sale, and mobile technologies. Additionally, we offer a full suite of system integration, outsourcing, and datacenter services covering applications, operations, infrastructure, customer service, and multi-vendor lifecycle services. Fujitsu provides industry-specific solutions for retail, manufacturing, healthcare, government, education, financial services, and telecommunications sectors. For more information on Fujitsu, visit http://solutions.us.fujitsu.com.

Brands: U-Scan, U-Serv, TeamPoS 3000, GlobalSTORE, CustomerCENTER, ValueCENTER, StoreCENTER, ReturnCENTER, ETERNUS, Primergy, LIFEBOOK

NRF – Guidance For Re-Opening Stores

See NRF link for resources

Operation Open Doors – Path to Reopen Retail, led by NRF and Seyfarth LLP, is providing guidance and tools that NRF members can use as they navigate opening stores after this international health crisis. Areas for guidance on gradual reopenings include logistics, social distancing and safety issues, and how to bring employees back to the workforce.


Operation Open Doors Checklist

Explore the Operation Open Doors Checklist, an outline of key topics to consider as retailers seek to reopen operations. The checklist and select other Operation Open Doors resources will be available to the public for a limited time before they become members-only resources. Click here more information about NRF membership.

Resource Downloads

Resources are being developed in the following areas. Check back often for the latest additions.

    • COVID-19 Logistics
      Access to property (including mall and landlord issues), inventory cleaning and management, protocols for soft openings, obtaining cleaning supplies and PPE
    • COVID-19 Returning Employees – Legal Issues
      How to bring people back from furlough and layoffs, and surrounding legal issues

 

  • COVID-19 Liability Issues
    Negligence, workforce laws, state and local laws of which to be aware

These resources are being developed by a broad mix of retail brands and professionals. If you would like to be involved, please sign up here.

Reopening Guidance Restaurants – National Restaurant Association

Published by NRA April 2020 — Advice include relying on your automated ordered systems in order to maintain social distancing.

The purpose of guidance is just that, to offer you direction and provide a framework for best practices as you reopen.

But as the saying goes, the devil is in the details, and not every restaurant is the same and not every opening scenario will align. We recognize that not everyone has access to guidance, and that is where the National Restaurant Association can provide help.

Make sure your person-in-charge has an up-to-date ServSafe Food Manager certification. The Food and Drug Administration requires every facility to have a person in charge on-site during open hours and also directs that the person in charge should have a food manager certification.

Provide ServSafe food handler training for your workers. They’re your front line; educating them protects them, you and your guests.

Make technology your friend. Contactless payment systems, automated ordering systems, mobile ordering apps, website updates and simple texts can help you to communicate and conduct business with reduced need for close contact. As you begin to reopen, keep communicating with customers (your hours, menu items, reservations, etc.), and help promote your social distancing and safety efforts.

And some of the best advice comes from the Food and Drug Administration, which develops the Food Code we all rely on. Its newest guide, Best Practices for Retail Food Stores, Restaurants, and Food Pick-Up/Delivery Services During the COVID-19 Pandemic, was just released. You can link to it here.

As we continue to learn more about operating businesses during the COVID-19 pandemic, it’s important to share with you the most current direction and advice from the experts at FDA, the Centers for Disease Control and Prevention, the Environmental Protection Agency, and other agencies.

These documents will continue to reflect those best practices and will continue to be updated.

National-Restaurant-Association-COVID19-Reopening-Guidance-compressed

Mixed Drink Retail – Nordstroms

Alcohol in Retail – Under The Influence

We like that title. WP article covers Nordstroms and how they are adding martinis to the mix for shoppers.  With all the analytics describing how doing this or doing that is going to increase sales per customer and provide an uplift, why not just do the obvious?  Sell them a martini, triple their dwell time and double their sales slip. And let’s not forget cannabis-based alcohol is coming.

“Chardonnay in the shoe department: Retailers are increasingly serving alcohol to woo shoppers, vying to create an experience they can’t get online”

Excerpt:

NEW YORK — Walk past the $2,500 studded Saint Laurent boots and $995 Versace sneakers at Nordstrom’s newly minted flagship store, and you’ll end up at its most buzzed-about attraction: the full bar.

Shoe Bar, as it’s aptly called, specializes in $17 cocktails with names like Billionaire and Husband Daycare. It sells wine by the glass, half a dozen craft beers, and plates of chicken wings and meatballs. And by 4 p.m. most days, it’s packed.

Kiosk Benefits, Point-of-Purchase Trends & Merchandise Display

See latest FMA Magazine Winter 2020

Winter 2020 | Issue 04

FMA Magazine Winter 2020

The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide.

The FMA Magazine Winter 2020 issue includes articles on:

Frank Mayer and Associates, Inc. point-of-purchase experts weigh in on their predictions for the retail industry as well as what’s new with merchandising displays and interactive kiosks for the upcoming year.

In the second article of our four-part series on visual merchandising challenges, we outline how brands can cater their path-to-purchase strategies to stay in step with how customers shop.

  • Self-service kiosk technology benefits

Self-service software provider GRUBBRR details the many advantages of self-service technology in quick service and fast casual restaurants.

NRF2020 Preview – National Retail Federation

NRF 2020 Kiosk Self-Service Update

NRF2020 National Retail Federation Member Logo
KMA is a member of the National Retail Federation

NRF is the largest retail exposition in the world and we will be there. KMA will be in booth 1703. We’ll represent over 50 companies from across the world.

Standards & Regulations Opportunity

ADA and Accessibility

You can participate for free in our ADA and Accessibility Working Group. See the KMA About page for current participants.

EMV Credit Card Committee

We also invite you to participate in our just forming EMV Credit Card committee. Simply stop by the booth and have your badge scanned (or send an email to craig@kma.global).

In the KMA booth

Sponsors participating in the 2020 booth include Olea Kiosks, KioWare, Pyramid, Frank Mayer and Associates, Inc., and Vispero.  Available for meetings are key people from Olea, KioWare, Pyramid, Frank Mayer, and Vispero. Send an email to craig@catareno.com to schedule a time or stop by 1703.

Attendees present at the show include: Frank Olea CEO of Olea Kiosks, Jim Kruper CEO of KioWare, Josef Schneider and Frieder Hansen (CEO) of Pyramid, Randy Amundson (KMA ADA Chairperson) and David Anzia, SVP of Sales at Frank Mayer and Associates, Inc. Matt Ater CEO of Vispero and Laura Miller Anthony Palchek of Zebra and representatives for Verifone.  Additionally at the show, around the corner from our booth will be Peter Jarvis Managing Director of Storm Interface and our new ADA and Accessibility Co-Chairperson.

For inquiries and meeting times, please contact craig@catareno.com  or stop by# 1703.

The KMA booth will have two kiosks in it both oriented for QSR and both with integrated accessibility.

One will be a tablet kiosk by Frank Mayer and Associates, Inc.  See additional details — Floor Standing Tablet Kiosk Spec Sheet.  Integrated with a Storm Audio Nav device for ADA accessibility, Ingenico IUC285  and  running ADUSA, Inc’s Qi™ software showcasing software for  NYC-based Kung Fu Tea / TKK Chicken.

Pyramid will have the PE-4000 with QSR Self-Ordering. It comes equipped with accessibility devices and is running KioWare KioPay application with JAWS Kiosk Windows software from Vispero.

Pyramid-PE4000-V02 (1) from Kiosk Manufacturer Association on Vimeo.

Here are locations for seeing and meeting with KMA members.


Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

More Member Information Links and News

 

JAWS Kiosk Vispero

Retail Cannabis Store Need Cannabis Self-Order?

Jaws Kiosk – Vispero Storm Collaborate on Accessible Kiosk Solution

FMagazine Fall 2019 – Accessible Kiosks, Merchandising Displays and Best Design

Cashierless DeepMagic Acquired – Retail Kiosk News

Retail Kiosk News from Tech Crunch

Valued at $535 million, autonomous retail startup Standard Cognition has emerged as a soon-to-be tech giant and the best hope for merchants to compete with Amazon Go. Cashierless checkout is poised to transform brick-and-mortar commerce, and shop owners fear having to battle Amazon’s technology alone or partner with it, exposing data it could use against them.

The $86 million-funded Standard Cognition is racing to equip storefronts with an independent alternative using cameras to track what customers grab and charge them. But Amazon’s early start in the space poses a risk that it could patent troll the startup. So today, Standard Cognition announced it has acquired DeepMagic, a pioneer in autonomous retail kiosks.

To beat Amazon Go, Standard Cognition buys cashierless DeepMagic

NRF Forrester “State of Retail 2019” report

Excerpt from new report by NRF and Forrester covering Retail in 2019
NRF Research

The State of Retailing Online 2019

Developed in partnership with Forrester Research, the annual State of Retailing Online report provides an overview of metrics from the previous year as well as retailers’ key priorities, investments and challenges for this year. For the first time, the report also details retailers’ challenges and strategies surrounding personalization.

Top Findings from the SORO report

NRF Forrester Retail 2019 Report

Omnichannel Still Work in Progress – Mobile Dominating

 

NRF Forrester Retail 2019 Report

Social Marketing Surpassing Search?

NRF Forrester Retail 2019 Report

test

Retailers Report Mixed Performance In Stores And Online

“The State Of Retailing Online” is an annual survey conducted by the National Retail Federation (NRF). The survey examines retailer and digital business professional attitudes and focus areas for critical digital commerce issues. Some notable additions to this year’s survey are several questions related to
omnichannel fulfillment and personalization. We conducted the survey for the 2019 study in Q4 2018 and received 69 complete and partial responses from retailers. Respondents in this annual survey were (see Figure 1):

› › Split between pure plays and store-based merchants. Fifty-five percent of survey respondents were employees of traditional brick-and-mortar retailers with web divisions or branded manufacturers with largely wholesale businesses. Another 45% were pure plays or online retailers.

› › Large retailers. Most of the survey respondents were employees of relatively large retail companies. Sixty six percent of respondents were at companies that generate more than $500 million in revenue annually, and 43% of the respondents’ companies make over $1 billion in revenue.

› › Senior executives with marketing or eCommerce. Fifty-nine percent of respondents were at the VP level or above in their organization. Another 23% described themselves as C-suite leaders. Additionally, 48% of respondents were part of their company’s eCommerce or marketing teams (see Figure 2).

nrf forrester retail report 2019
Click to expand

 

 

Retail Marketing Psychology – Frank Mayer

The Psychology Behind Retail Marketing

Editors note – originally published on the Frank Mayer and Associates, Inc. blog.  Link to article

 Katie Kochelek February 8, 2019

If you’re anything like me, you’ve visited that magical, wholesale warehouse Costco with good intentions to pick up the necessities – paper towels, cheese, yogurt, the like.

Fast forward an hour and you’re now walking out with an economy size bag of Tootsie Roll pops, a jug of raw honey, and a party-size serving of chicken salad for your young family of four.

Whoa.  What just happened? Retail Psychology.jpg

We’ve all seen the silly memes about Costco, Target, and the other big box stores, gently teasing the point that there’s no way to shop these retailers without deviating from your list.

But it turns out there’s a lot of psychology behind encouraging you to go rogue during your shopping trip, and below we detail a few of the insider tricks retailers use to inspire the impulse buy.

The Science of Discovery

Much has been written about Costco’s “treasure hunt” approach to in-store merchandising, a strategy that involves constantly shuffling staple items to different locations in the store.  The science behind this is simple.  Rearranging items forces shoppers to walk by tempting triggers in the search for their usual goods.

Ever notice the lack of signage above the aisles at Costco, too?  Chalk that up as another element of the treasure hunt, designed to encourage exploration.

But wait a second.  Every article written about retail in the past few years has the word “frictionless” in it.  Why is Costco so popular, consistently scoring high on the American Customer Satisfaction Index, if it’s constantly making shoppers jump through hoops to find their favorite products?

It boils down to science.

When humans discover unexpected items or experience something new, our brain releases the same chemicals associated with joy and love.  So, in essence, stumbling upon the row of smart lighting solutions on my way to buy diapers makes me feel happy because my brain is programmed that way.  And the fact that Costco changes up their endcap displays in addition to rotating store merchandise means I’m always entering the store subconsciously anticipating the thrill of discovery.

FOMO and the Impulse Buy

The fear of missing out, or more commonly referred to as FOMO, is another hardwired human trait that brands and retailers use to their advantage.

In the book “The New Rules of Retail: Competing in the World’s Toughest Marketplace” by Robin Lewis and Michael Dart, the authors write, “Neuroscientists have proven that the anticipation of rewards – or the potential of not getting what you want – will produce dopamine, which actively drives behavior.”

They go on to use fast fashion retailer Zara as an example of a business model that draws shoppers to its stores more often than the average retailer.  Why?  Because Zara releases new clothing lines constantly.

As Lewis and Dart state, “Customers visit Zara seventeen times per year, compared to only three or four times for traditional retailers, because they are afraid of missing something new and exciting.  The connection is so strong that customers are compelled to buy in fear of the item’s being bought by someone else.”

It’s why marketing messages like “Act now!” and “Hurry! While supplies last!” trigger our knee-jerk decisions.  We appease the FOMO anxiety and release that good-feeling dopamine when we keep from missing out.

Tell Me About Yourself

Marketers have become hip to how millennials, now the largest consumer demographic, want to interact with a brand.  Not only is this generation hit with traditional marketing in their everyday lives, but these digital inhabitants are also bombarded by a whole different wave of brand messaging online.  And because access to product review information, pricing, and more resides at the tap of a finger, they’re known for seeking out authentic experiences to cut through the information overload.

While companies regularly use online platforms like social media and websites to share organic content and brand stories, it’s just as alluring to shoppers when done well in-store.

Merchandising displays and interactive kiosks can play a big role in helping to paint a brand picture to customers.  A sleek free-standing display with a monitor featuring a video loop of a runner wearing her fitness tracker draws in the person who identifies with that woman.  A shoe display with signage detailing how proceeds go to charity gives potential buyers the warm and fuzzies.  Predictably, these little details help people feel more invested in your brand.

Interactive displays that allow shoppers to test a product are equally effective.  Just ask the crowd of children waiting their turn at the video game demo at Best Buy.  These displays are magnets, drawing in the customers and promoting the products while people eagerly test drive them in the store.

The Grocery Game Plan

It’s not just big box stores that employ consumer psychology to encourage shoppers to buy.  Grocery stores follow their own set of guidelines to persuade additional purchases.

Your journey to impulse buying starts before you even step foot in the door.  In an interview for a Today.com article, “Supermarkets wage war for your dollars,” marketing consultant Martin Lindstrom details an experiment of doubling the size of a shopping cart.  The results?  People ended up purchasing 40 percent more.  So grabbing a cart the size of a Cadillac has already primed the customer to fill it.

On entry, grocers like to promote the seasonal treats that are hard to pass up.  And if you manage to do so, you’ll see them populated through the store as tempting reminders.

Produce often comes next and for good reason.  When you feel good about buying healthy items, you’re more likely to cave down the line when faced with junk food temptations.  With all that healthy food in your cart, surely you deserve a treat.

And what about those staples like milk and eggs that brought you to the store in the first place?  You’ll find those in the back of the building, forcing you to walk down an aisle or two of enticing food shelved at eye level.

Finally, just as you roll to the checkout line, congratulating yourself on avoiding the lure of snack food, you’re left waiting while staring at the array of chocolate bars and candy thoughtfully organized on the row racks.

Okay, fine.  Just one candy bar won’t hurt.

The New Hip Spot to Hang

It’s no secret that, in the current market of online competition, retailers have had to get creative to get feet through the door.

It’s why there’s been so much buzz around experiential retail – the practice of offering an experience during what would normally be a traditional shopping trip.

We’ve seen it at places like Target stores that often have Starbucks coffee shops and retailers such as Tommy Bahamas that offer restaurants within some of their brick-and-mortar stores.

Even generous sampling can attract a crowd, as Costco knows all too well.  (In fact, Costco’s sampling has its own fascinating psychology.)

Brand retailers are taking experiential retail even further. There’s been big buzz around Nike’s Live concept that not only offers services like style consultations and the ability to try out products, but also curates collections based on where stores are located.  NordstromREI, and countless other brands have jumped on the bandwagon as well, realizing that engaging with customers and “activating” their shopping experience leads to increased sales.

Us humans are a simple bunch when it comes down to it.  We’re often driven by emotions, which means when retailers can capitalize on this fact, they’d be silly not to.  So the next time you find yourself in an aisle seriously contemplating taking home a fancy juicer you didn’t know you needed, consider the neuromarketing behind what’s driving your behavior.

We’re big geeks about retail!  Did we miss other strategies that brands and retailers use to delight shoppers and encourage more purchases?  Let us know in the comments or on social media.

Whitepaper Retail Zivelo

Preface – We’re at an inflection point in physical retail experiences:

2019 may very well be marked as a turning point. For the first time in five years same-store sales are stable (versus declining), break-out e-commerce brands continue solidify their positions of growth by opening physical stores, and as retailers turn to their previously under-capitalized fleet of stores (after-all, they were investing in the big growth of ecommerce when 90%+ of their sales still happen in stores).

whitepaper retail zivelo thesis
Click to see full image

Success stories like Target, which invested $7BN in 2017 into capital improvements, are encouraging other retailers like Ulta, Home Depot, and more to follow suit. (For any haters/mathematicians, while the absolute square footage of retail closures is still closing at a notable pace because of big brands like Bon Ton, Toys”R”Us, and others shuttering their doors – it’s the continued results of a consumer flight to quality).

So, now that it’s come to it, what do you do? How do you revamp your stores? Many times when we sit down with retail executive teams considering building out the future of their store fleets, the words on the board begin to look like a TechCrunch word cloud. “AR! VR! Chatbots! A.I.! Drones!”

Seriously.

But the reality should be, well, different. When considering deploying retail technology your team’s decisions should center around one singular ideology: human interactions have to come first, and technology should come second. And that technology, by the way, should beautifully integrate into authentic store experiences. Consumer expectations are still out-pacing a lot of the retail experience of today.

The retail market itself is on the cusp of massive change as it sprints to meet these demands. In this white paper, discover ways to thoughtfully execute retail-technology solutions that enable experiences that delight customers, empower associates, provide unprecedented analytics, and measurable sales growth.

To download the full whitepaper click here.

Or you can download here:

[easy_sign_up title=”To quick download the whitepaper we do ask for some contact information to discourage autobots and also in case our sponsors would like to contact you.” fnln=”0″ esu_class=”my-class” esu_label=”Zivelo Whitepaper” esu_r_url=”https://kioskindustry.org/wp-content/uploads/2019/02/ZIVELO_Whitepaper_Retail_2018_v3.1.pdf”]

 

Retail 3D Printing Kiosk for Shoes and Macy’s

3D Printing Kiosk Shoes and Macy’s video

From Resa Private Limited — Opening Macy’s with 4 in-store locations this week, opening 50 Pop ups by Summer.  We are looking for good talented 3D printing Techs.

https://www.linkedin.com/feed/update/urn:li:activity:6363900427720810498/

 

Related Retail Kiosk Stories

3D Printing Kiosk Best Buy – Kiosk Industry

https://kioskindustry.org/3d-printing-kiosk-best-buy/

 

Nov 12, 2015 – Makers of the R1 +Plus desktop 3D printer, ROBO 3D was apparently looking for an eye-catching way to break the retail barrier, one that would display their product options, introduce consumers to the still-burgeoning technology, and be achievable on a very short timeline. Luckily, they were able to gain

Come on Everybody, Let’s Go! Select Toy Stores Offering On-Site 3D Printing of Nickelodeon Characters via PieceMaker

Doing More — A Success Story – A Child That Should Have Been a Statistic

This is a brief story of Demetrius Napolitano, a young man who should have been a statistic. He grew up and was passed around 30 different foster homes. Today he is not only surviving but thriving…and adopted into a forever family at age 24. This is part of his story and we enjoyed having him speak at SuperSaturday 2018.

 

How Retail Kiosks Can Help Retailers Simplify The Busy Holiday Season

Retail kiosk Retail Kiosks Help Retailers

Beginning in the wee hours of the morning on November 23, millions of shoppers hit the stores to kick off the 2018 holiday shopping season—spending an estimated $23 billion dollars in the process. Now that the holiday season is officially here, many would say that we’re entering the “most wonderful time of the year”, however, it’s also the busiest time of the year, especially for those who work in or frequently visit retail stores.

Just how busy will retailers be this holiday season? According to a recent Forbes article, Black Friday sales were nearly 10% higher than last year. Similarly, if all remains constant, overall holiday shopping spend is also expected to be greater than last year, with 6% anticipated growth.

While increased sales and store traffic are certainly beneficial for retailers, they also bring about their own unique set of challenges every holiday season. With more traffic and larger amounts of inventory heading out the door, it’s crucial that retailers are able to continue to meet shoppers’ demand, provide excellent customer service, and enable shoppers to locate and purchase what they need in a timely manner. While well-trained employees certainly play a key role in meeting all of these challenges, retail kiosks of all kinds, from endless aisle, to self-checkout, customer loyalty, and smart lockers can help.

Endless Aisle Kiosks

As retailers’ online presence has grown, customers have come to expect instant access to a wide variety of product choices. While retailers have the ability to showcase all of their inventory online, it’s nearly impossible for them to hold all of their inventory in-stock across every store. Endless aisle kiosks offer the best of both worlds—customers can browse a store’s physical inventory while in-store, but also use the kiosk to explore additional colors, styles, sizes, and more through online store access. To make things even easier, if customers find an online item that they want, they are able to select and pay for that item directly from the kiosk—saving both the customer’s and store employee’s time.

Self-Checkout Kiosks

While some shoppers prefer the traditional checkout experience, if given the chance, many opt for a more expedited self-checkout option. In fact, according to a 2018 survey, a whopping 66% of shoppers indicated that self-service technology was actually their preference. Similarly to the traditional checkout process, self-checkout kiosks can be designed to accept a variety of different payment options, incorporate any additional necessary components like RFID scanners, and can notify a store employee if a shopper needs help. Best of all, self-checkout kiosks allow shoppers to quickly scan, pay for, and bag their items without having to wait in long lines.

Customer Loyalty Kiosks

While some shoppers prefer to spread their purchases out across a variety of retailers, others opt to frequently return to a handful of specific stores. For those who find themselves visiting the same stores on a regular basis, or even those who only visit once in a while, shopper loyalty cards and programs are often enticing, as they can offer discounts, coupons, and rewards. Providing a designated kiosk on which shoppers can enroll in such programs increases the likelihood for enrollment and also expedites the check-out process, where customers would have previously been given instructions for enrollment by a cashier.

Smart Locker Kiosks

As consumers continue to lead busy lives, their time continues to be one of their most valuable assets. By default, this means that retailers who offer convenient solutions and shopping opportunities are typically viewed by shoppers in a positive light. Smart lockers offer a versatile solution that allows shoppers to place and pay for their order online ahead of time, and then pick it up at their convenience with either a numerical or QR code. While “Buy Online Pick-up In Store” (BOPIS) options are becoming more mainstream across the board, they aren’t all created equal. Most BOPIS options require that customers come into the store, and others even require an employee to retrieve the shopper’s order for them. Smart lockers, on the other hand, are both efficient and can be conveniently located. In fact, if positioned outside the store, smart lockers can even offer the option for shoppers to securely pick up their order before the store opens in the morning or long after they have closed for the night.

Despite increases in online purchases, consumers are still turning to brick and mortar stores to meet their holiday shopping needs—especially those who find ways to incorporate efficient, user-friendly technology into the shopper experience. As retailers’ focus on the overall shopper experience continues to grow in importance, the value of retail kiosks can also be expected to continue to rise.

To learn more about Meridian’s retail kiosks, visit www.meridiankiosks.com.

Image from EloTouch

Online Retailers Moving To Physical Stores – Bloomberg podcast

Online Companies Physical Stores

Matt Townsend, global business reporter for Bloomberg, on how digital natives like Warby Parker have recognized they need physical stores to grow and prosper. Hosted by Pimm Fox and Lisa Abramowicz.

Source: www.bloomberg.com

Nice audio podcast. Main point being online advertising is getting more and more expensive while brick & mortar is getting cheaper and cheaper. Lots of added benefits to B&M too. Examples as well. Recommended

Updated: Retail Kiosk Case Studies

See the updated Retail Kiosk Case Studies page

Interactive Retail Kiosk

Retail kiosk image
Click to Expand Image

Interactive retail kiosks are the largest segment of deployed kiosks. Analysts estimate that retail kiosks comprise at least 30% of the entire self-service kiosk market. Locations include Department Stores, Grocery Stores, Big Box Specialty Retailers and Convenience Stores.

Retail kiosks provide convenient services to customers such as bridal and gift registry, non-stock product ordering, wayfinding directories, employment, product lookup, company information and targeted offers. These services increase consumer awareness and offer new channels for retailers to grow their business.

Retail Kiosk Benefits

  • In-store product ordering kiosks reduce on-hand inventory and associated warehouse costs
  • Wayfinding directory kiosks reduce employee headcount and improve customer service
  • Kiosks offering promotional opportunities through coupon printing and other targeted offers increase revenues
  • Loyalty cards reward frequent customers, increasing brand loyalty
  • HR Self-Service applications can be utilized in an in-store retail kiosk for after-hours use, leveraging your existing investment

Retail Kiosk ROI

Studies show an average of 7% increase in incremental sales when kiosks are added. More compelling investment returns are as follows:

  • Self-service kiosks reduce costs by lowering employee headcount
  • Gift card kiosks increase revenue at off-site locations
  • More loyal customers encourage new customers
  • Reduction in inventory overhead and warehousing costs
  • Increased customer satisfaction = increased sales
  • Lower headcount for HR departments with multi-use kiosks

Some of the advantages discussed include:

  • Virtual sales assistance for customers
  • Expanding the footprint of the retailer
  • Reducing labor costs
  • Redeploy staff to increasing revenues
  • Eliminate standing in line (line busting)

Good examples of kiosks like this are the ones in REI where you can look up extended stock and sizes, same thing for Cabela’s and also Kohls.

Generation Z and the Impact on Retail

Generation Z and the Impact on Retail

Once upon a time, it was all about the millennials.

There’s probably a terrible joke in there somewhere, considering the fact this group is often plagued with the reputation of being the “participation trophy” generation.

Kidding aside, for years, millennials have frequently stolen news headlines that highlight the powerful group’s impact on consumerism, the changing workforce, and even the shifting trends on how we communicate with each other.

But in the last few months, several industry newsletters have appeared in my inbox with surprising editorial about the upcoming generation, dubbed Gen Z.  Have millennials officially passed the baton to the next up-and-comers who will be the driving force behind retail and marketing trends?

Spoiler alert, Marketers: you’ll want to get your game plan ready for this group.  Quickly.

As with all generation groupings, there’s often discrepancy amongst the various sources regarding which birth years make up the classification.  Most cite the oldest Gen Z’ers being born in 1996.  Regardless, this group of teenagers and early 20-somethings have become a much-talked-about dynamo as people start looking to the post-millennial era.

To understand the impact this latest generation will have on retail and branding, one must first understand the collective mentality ascribed to the group.
genz-impact-shopping.jpgIt should come as no surprise in our digital culture that a defining feature of this generation is being continuously connected, naturally shifting between an online and offline world without friction.  And while millennials are instinctively comfortable with technology due to growing up in the Internet era, Gen Z brings the term digital natives to a whole new, mobile-friendly level – the soundtrack to their lives isn’t the click of a mouse, but the tap of a thumb.

Along with boasting a natural ease navigating mobile technology, this latest generation also expects lightning-fast Internet speeds, enjoys easy access to instant information, and are often champions behind social causes.

As consumers, they tend to be pragmatic with their spending.  After all, this generation’s formative years were spent witnessing a major financial recession in 2007 and 2008.  Furthermore, they’re wary of more traditional marketing initiatives in favor of recommendations and product reviews and prefer to engage with a product versus viewing it behind glass door displays.

To reach this generation of social media connoisseurs, brands will need to meet them on their turf while speaking a language that resonates.  According to a white paper titled, “Uniquely Generation Z: What brands should know about today’s youngest consumers” by IBM Institute for Business Value and in association with the National Retail Federation, when asked what they do in their free time, 74 percent of Gen Z respondents listed spending time online.

Naturally, marketers would be wise to engage these individuals using social media and mobile opportunities while utilizing easily-absorbable media and messages like video and push notifications.

This group is also savvy about tuning out ads in fast-paced newsfeeds and media, so companies should aim to pique interest using branded or socially-conscious content that aims to help, inform or entertain.  Companies who team up with trusted peer influencers or encourage this generation’s feedback will additionally have a leg up against the brands employing more traditional advertising.

Appealing to the group’s mobile astuteness, companies can provide seamless shopping by offering mobile apps to complement the in-store experience.  This self-reliant generation will feel comfortable in a familiar mobile environment, using it to shop, peruse reviews and communicate with customer service.

When it comes to designing store displays and kiosks that will attract this age group’s attention, brands and retailers will want to be mindful of implementing experiential components.  As a generation accustomed to self-directed learning (thank you, YouTube), they’ll appreciate accessible products that can be viewed, touched and manipulated.

Self-service kiosks will also be a beacon to this crew to eliminate checkout hassles, long lines and reliance on store employees.  This trend toward self-order kiosks, wayfinding stations and check-in units has already started to emerge in restaurants and stores today as the technology is embraced by this next generation.

In sum, with retail already undergoing monumental shifts in operations to stay relevant in a changing market, these same companies will need to keep their fingers on the pulse of this next generation to produce an experience that speaks their language and captures their spending dollars.

Originally appeared on www.frankmayer.com

More by Frank Mayer and Associates, Inc.

NRF 2018 Retail Kiosk and Self-Service

The Big Show NRF 2018 – Retail Kiosk

Come see retail kiosk and retail self-service. NRF 2018 looks to be bigger and better this year. 500+ exhibitors and 40K attendees. January 14-16 at the Jacob Javits Convention Center (as usual). NRF 2018 Retail Kiosk

We want to highlight our members that will be there and if you want to make an appointment or meet up with a company let us know, we can help.

Retail Technology Stuff to do while in NYC..

Food for Thought

So this is the Amazon model that is killing everybody

 

retail kiosk strategy
Here is a model to combat Amazon with. Think about this at the show.

News from NRF 2018

Additional retail kiosk companies of interest:

Acrelec 2435
ChargeItSpot 1107
Crane Payment 2830
Epson America 4033
FireKing 3933
Fujitsu 3907
HoneyWell 2234|
Infinite Peripherals 3652
Intel 2831
Magento 4221
NCR 3121
NEC 3153
Panasonic 1421
Partner Tech 1581
PAX 3981
Pitney Bowes 3075
Posiflex
QMatic 467
Queue It 962
Star Micronics 2745
Stanley Security 638
Swyft 1045
Toshiba 2553
Walmart Stores 3283
Zivelo 1138
ZoomSystems 1045

Panasonic Pyramid Computer interactive touchscreen kiosks to strengthen omni-channel retail solutions

Panasonic Pyramid Computer kiosks complement Panasonic’s existing Point of Sales, rugged tablet and handheld offering

BRACKNELL, UK. 19th FEBRUARY 2018

Panasonic today announced that it will offer Pyramid Computer GmbH’s leading polytouch® 32 passport interactive touch screen kiosks as part of its range of solutions to address the challenge of the new omni-channel retail era. Pyramid’s fully customised solutions, including comprehensive logistical and service support, will complement Panasonic’s existing range of retail point of sale solutions and rugged tablet and handheld devices.

Pyramid’s polytouch® 32 passport range of interactive kiosk solutions can be used for a variety of application areas such as product presentations, self-checkouts and information terminals. The modularity and flexible design of the devices, with the best in touch technology, makes them an ideal complement for Panasonic’s range of retail POS and Toughpad tablet and handheld devices.

Robert Blowers, General Manager of Engineering and Project Management at Panasonic Computer Product Solutions Europe said: “With customers rapidly changing their buyer behaviour to use multiple shopping channels during purchases, including traditional stores, mobile devices, online and the growing trend in self-service, new technology solutions are required to facilitate this omni-channel retail era. The combination of Toughbook mobile devices and POS solutions, along with the complimentary products from Pyramid enables retailers to deliver customers and staff an effective, easy-to-use and consistent technology experience whether its taking orders on the move, serving at a till or self-serving at a kiosk in store.”

Graeme Derby of Pyramid U.K. — We can deliver fully customised devices with signage and RAL colours to meet a customer’s needs.

Graeme Derby, UK Country Manager for Pyramid Computer, added: “We share a design and service philosophy with Panasonic that make us ideal business solution partners. We too have designed and engineered our products to provide business customers with the flexibility to exactly match their needs. For example, our solutions can be tailored to include options such as payment systems, label and ticket printers, bar code scanners and fingerprint readers.”

Alongside the retail industry, Panasonic and Pyramid also see business opportunities for their solutions for customers in the hospitality, post / logistics, health and aviation industries with the increasing need for selfservice check-in and check-out systems and ticketing solutions.
pyramid kiosk panasonic

Re-thinking retail

Panasonic’s rugged Toughpad tablets and point-of-sale (POS) workstations take multifunctional performance way beyond that of standard consumer devices. Their ability to perform in every environment – in store or dining areas, outdoors and in warehouses – makes them the perfect tool for work in all retail applications.

Critically, they help retailers deliver the omni-channel customer experience that sets successful businesses apart today. Panasonic equips retail managers and staff with reliable and tailored devices with high-visibility displays that are ideal for order taking. The variety of tablet and handheld devices enable retail staff access to real-time information, allowing them to provide customers with in-depth product details and to maximise upsell opportunities at the point of service. The rugged form factors mean the devices are sturdy but lightweight and mobile enough for store operations and warehouse usage. The long battery life and integrated barcode readers and payment systems, along with full Windows OS, mean retailers can manage multiple applications from a single device.

For further information on the Panasonic Toughbook range of mobile computing solutions visit: http://business.panasonic.co.uk/computer-product/solutions-data/retail/toughbook

Press contact:
Michael Bartley
The Amber Group
michael@ambergroup.net
+44 (0)118 949 7750
About Panasonic System Communications Company Europe (PSCEU)

Panasonic System Communications Company Europe’s (PSCEU) goal is to improve the working lives of business professionals and help their organisations’ efficiency and performance through world leading technology. We help organisations capture, compute and communicate all sorts of information: image, voice, and textual data. With around 350 staff, engineering design expertise, global project management capability and a large European partner network, PSCEU offers unrivalled capability in its markets.

PSCEU is made up of six product categories:

Broadcast & ProAV offers high quality products and solutions to ensure smooth operation and excellent cost-performance to end-users in the areas of remote camera solutions, switchers, studio camera solutions and ENG P2. The VariCam line-up of professional digital video cameras are capable of true 4K and High Dynamic Range (HDR) which makes them the ideal solution for cinema, television, documentary and live event production.

Communication Solutions offer world leading communication solutions including professional scanners, telephony systems and SIP terminal devices.

Computer Product Solutions help mobile workers improve productivity with its range of Toughbook rugged notebooks, Toughpad business tablets and electronic point of sales (EPOS) systems. As European market leaders, Panasonic Toughbook had a 67% revenue share of sales of rugged and durable notebooks and Panasonic Toughpad held a 56% revenue share of sales of rugged business tablets in 2016 (VDC Research, March 2017).

Industrial Medical Vision provides applications for various segments such as medical, life science, ProAV or industrial. The product portfolio includes complete and OEM micro camera solutions. End-users, system integrators or distributors can choose from a range of full product solutions and component vision technology.

Security Solutions, including video surveillance cameras and recorders, video intercom systems and intruder alarms.

Visual System Solutions, including projectors and professional displays. Panasonic offers the widest range of Visual products, and leads the European high brightness projector market with a 37.20% market revenue share (Futuresource >5klm (FY16 April 2015 – March 2016, excl. 4K & digital cinema).

About Panasonic

Panasonic Corporation is a worldwide leader in the development of diverse electronics technologies and solutions for customers in the consumer electronics, housing, automotive, and B2B businesses. Celebrating its 100th anniversary in 2018, the company has expanded globally and now operates 495 subsidiaries and 91 associated companies worldwide, recording consolidated net sales of Euro 61.711 billion for the year ended March 31, 2017.

Committed to pursuing new value through innovation across divisional lines, the company uses its technologies to create a better life and a better world for its customers. To learn more about Panasonic: http://www.panasonic.com/global

Why Did Toys ‘R’ Us Fail?

retail amazon

It was not the market dynamics that took these companies under, it was the fact that their owners took on so much debt that it positioned them to only be successful if all the market dynamics went their way.  They decided to purchase a Formula One race car and forgot they have to dodge potholes on I-94 in Chicago to and from work. And when they fail the world wonders and laments the loss of these retailers and make it sound like this is an overall retail issue.  It’s not.

Source: www.ihlservices.com

Judging from the usual apocalytic headlines it is pretty easy to assume Retail has been officially terminated by a mobile phone and Amazon.  But if you look at the numbers for retail it shows a $5 Trillion market is growing at 5.4% year to year. This is bad news?

KioWare Classic Retail Kiosk Software Release – with EMV support – Retail Automation

New retail kiosk software release KioWare Classic for Windows including updated EMV support, faster touchscreen tablet response and device monitoring.Retail kiosk software with EMV

Source: retailsystems.org

New updated retail kiosk software for Windows from KioWare with updated EMV support as well as improved tablet touchscreen response and device monitoring.

More information from KioWare

Retail Kiosk Software Solutions – Examples of Interactive Kiosks

Kiosks can be used by retail stores to serve the following customer facing functions and applications:
  1. Browse retail store websites for inventory available online, or in other store locations, allowing customers to order items that are not currently available in the retail location.
  2. Provide visitors with digital signage/kiosks for finding particular items, aisles, or departments.
  3. Enable customers to view videos to explain or educate on product usage.
  4. Communicate and display pricing or promotion information via easily updated kiosks.
  5. Access and print customized offers and coupons based on a customer’s profile, email, or reward number.
  6. Conduct customer surveys.
  7. Collect valuable customer data/profiles such as email, preferences, mailing address etc.
  8. Showcase examples of entire outfits (clothing), recipes (food), rooms (furniture) etc.
  9. Assist customers with “showrooming” (price shopping) against other, preselected retailers.
  10. Offer customers relevant add-on items based on the area of the store in which they are browsing.
  11. Allow customers to fill out an employment application.
  12. Play videos of commercials, customer generated content/submissions etc.
  13. Enable customers to customize, purchase, and dispense gift cards.
  14. Enable customers to enter a sweepstakes or contest for store products or rewards.
  15. Allow customers to lookup specific parts and sizes for a particular device or appliance.

NEW DATA: Retail Kiosks — The Next Billion-Dollar Industry

State of Unattended Kiosk and Retail Market 2018

The age of unattended retail has arrived apparently.

New story and report from PYMNTS.com in conjunction with USA Technologies.

According to research inside the Kiosk and Retail Report, a USA Technologies collaboration, the interactive kiosk industry market will be worth $1.073 billion. They note the industry has already experienced some impressive growth, with the U.S. market growing from $533.37 million in 2013 to $716.97 million in 2016.

That increase is due, at least in part, to a 42 percent increase in American imports of interactive kiosks that took place during the same timeframe. Electric vehicle-charging kiosks also powered growth in the space, as those kiosks saw the largest growth of any type from 2013 to 2016, with the number of kiosks in the field growing by 153 percent.

Other key takeaways from the Kiosk and Retail Report, a USA Technologies collaboration, include:

  • Food and beverage kiosks are the most common kind of kiosks in the U.S., accounting for a combined 35 percent of machines in the field as of 2016.
  • Clothing retail lags behind when it comes to kiosk deployment. The market shipped only 21,000 machines in 2016, the smallest of any of the 11 markets PYMNTS studied.
  • More growth in the vehicle-charging kiosk market is coming down the road. The space is projected to grow at a CAGR of 22.29 percent through 2019, the highest of the 11 markets studied.

About the Report

The new Kiosk and Retail Report, a USA Technologies collaboration, is designed to give readers a better understanding of how these emerging technologies are shaping the unattended retail market. It focuses on the ever-evolving world of unattended retail, including those selling items and services consumers never thought they could get without help from a human, and includes market analysis and a look at how new payment technologies are changing the shopping experience.

NEW DATA: Retail Kiosks — The Next Billion-Dollar Industry

2017 – What’s in-Store for Retail – Frank Mayer thought session

2017 Recap – What’s in-Store for Retail

Retail kiosk At this time last year, we sat down with our colleagues to discuss what 2017 had on the horizon for retail and how that would translate to in-store merchandising programs and displays.  Their thoughts were captured for our blog post ‘What’s In-Store for 2017.’  Were their predictions spot on?  Let’s review…

Prediction #1: Retailers and brands are asking how they can shrink footprints within brick and mortar establishments and still focus on a targeted product mix for the consumer.

Valuable floor space in brick and mortar stores means displays have to adapt to the needs of retailers and possess a smaller footprint.  

Red Robin is an example of a brand that implemented this plan while not forfeiting important marketing initiatives. The restaurant group’s branded gift card merchandiser offers gift cards, menus and brochures on an unobtrusive display that requires little restaurant real estate.

Prediction #2: In the New Year, retailers and consumers will be expecting more personalized experiences through today’s technology that will enable a truly personalized offering.

It’s no surprise that personalization is key to enriching a person’s interaction with a brand.  After all, customizing an experience can help brands better meet a consumer’s needs.  Nike’s Digital Retail Experience is an exceptional example of seamlessly blending the retail experience with a shopper’s desires.

PPG Pittsburgh Paint’s Voice of Color program also brings a level of activation to the buying process with its PPG Color Work Station. Featuring a 42-inch touch screen mounted between paint chip display panels, customers can visit the interactive unit to browse paint choices by color, style and personality as well as find coordinating palette inspiration, view color-tip videos and product information, and paint a virtual room.

Prediction #3: With an increasing number of millennials becoming  primary household consumers, self-help retail will likely be expanding, making an effective point-of-purchase program essential for brick and mortar stores in 2017.

Imagine running into the grocery store for a few essentials and skipping the wait in line.  Currently, Kroger is testing its ‘Scan, Bag, Go’ shopping experience to address this longstanding consumer pain point.  Customers use electronic devices found on kiosks at the front of the store to scan items and bag them before paying electronically and heading home.  

The program is already available at select Cincinnati area stores, with the plan to be in 400 stores nationwide by next year.

Prediction #4: The industrial internet of things will come into its own in 2017 because of the strategic benefits that IoT affords, such as cost efficiencies, convenience and consumer personalization experiences.

The internet of things buzz phrase has gained traction, with HubSpot’s marketing blog devoting an entire post on “why we should care – a lot.”

From smart refrigerators to in-home puppy cams, 2017 has seen people embrace the convenience of being connected at all times.  But how does this continue to influence the POP industry?

As brands focus energy on ensuring their products create accessibility for customers, point-of-purchase manufacturers will be trusted to envision ways to highlight those features to intended audiences through in-store merchandising.

“We are the last three feet of marketing,” says Ron Bowers, Senior Vice President of Business Development at Frank Mayer and Associates, Inc. “It’s the point where consumers make the decision to purchase.  And because smart home technology is still new and constantly evolving, it’s our responsibility to create awareness and educate customers through displays that showcase product benefits, convenience and more.”

As the internet of things flourishes, the POP industry will remain an essential component to brands looking to inform customers on how their products can make life simpler.

The overall consensus?  We think we did pretty well anticipating what 2017 would bring.  Did any big trends miss our radar?  We’d love to hear your thoughts.

And of course, stay tuned for the ‘What’s in Store for 2018’ post next month!

Retail Technology Landscape Infographic – retail kiosk

Nice graphic showing various technologies (albeit incomplete for retail kiosks).

retail technology landscape

Technology has certainly seen a big evolution over the last few decades.

In the consumer world, we’ve moved from large desktops and rotary dial phones to razor-thin laptops and smartphones with 10 times the amount of computing power. With each new gadget faster than the one before it, consumers’ expectations for retail interactions have seen a significant shift.

As a result, it should come as no surprise that the technology used in the retail industry has evolved over the past thirty years. In an effort to keep up with consumers’ demands, and with the internet pushing them into the eCommerce era, retailers have been searching and experimenting with ways to satisfy target audiences.

Brick-and-mortar technology. It’s a hot topic for debate and many have questioned whether or not integrating technology into physical stores will help or hinder their existence.

Full article on Pymnts.com recommended

http://www.pymnts.com/news/retail/2017/brick-and-mortars-technology-evolution/

 

How bricks and mortar retailers can benefit from shoppers’ e-commerce habits

Reprint of blog post by David Anzia SVP of Sales for Frank Mayer and Associates, Inc.

The growth in e-commerce does not mean the death of bricks and mortar retail. While it is certainly true that e-commerce is growing quickly, bricks and mortar sales still account for most total retail revenue.

How bricks and mortar retailers can benefit from shoppers’ e-commerce habits

 

The growth in e-commerce does not mean the death of bricks and mortar retail. While it is certainly true that e-commerce is growing quickly, bricks and mortar sales still account for most total retail revenue. Data from the U.S. Department of Commerce shows that in-store retail sales were more than 11Xs greater than e-commerce sales ($4,459 billion vs. $389 billion) in 2016.

shopper ecommerce bricks mortarOf course, that doesn’t mean that bricks and mortar retailers can ignore the impact of e-commerce on the way consumers shop. In-store and online shopping habits have become increasingly intertwined and are particularly impacted by mobile devices and their influence on our lives. Today’s consumers use their phones to research potential purchases, often in micro-moments, such as while standing in line or sitting in a waiting room. However, the ease of research does not necessarily lead to more on-line sales. Retailers report that 82% of customers conduct research online, but more than 90% of all retail sales are made in a physical store.

This is good news for bricks and mortar retailers, if they can create a seamless omnichannel experience for their customers.

We see 3 ways omnichannel experiences can be accomplished

 

1 – Make sure that your displays are branded.

Recognize that consumers do online research, even while in the store. Shoppers will be trying to find what they see online. If merchandise is shown in a way that duplicates what is seen online items can be easily recognized.

2 – Make sure your displays convey important information.

If your website provides size, product features, or benefits, your displays also need to share that same information. This will give the shopper confidence that the item found in store is the same one that was selected online.

3 – Look to incorporate technology into your bricks and mortar experience.

Interactive kiosks can facilitate multimedia immersive experiences, help shoppers find items in other locations, or improve wayfinding at large retailers. When these in-store kiosks are well designed and match your branding perfectly, they can become a seamless facilitator of an enhanced customer experience.

Bricks and mortar retailing is far from dead. However, it is important that retailers recognize that technology will become an increasingly important part of the in-store experience. Retailers that embrace opportunities to integrate shoppers’ new habits will become the success stories of the future.

http://www.outerboxdesign.com/web-design-articles/mobile-ecommerce-statistics

https://www.forbes.com/sites/forbespr/2016/05/25/customers-like-to-research-online-but-make-big-purchases-in-stores-says-new-retailer-study/#682d3ad3244b

Photo Tour – Sears 2015 Interactive In-Store Displays

Sears 2015 Interactive In-Store Displays

Last week I took a walking tour of the local Sears.  My tour was thru appliances and the main crux was to look at all the tablet information stations mounted on the appliances. The tablets are 7 inch Android designed and manufactured by CTS (Connected Technology Solutions).  Sears has installed around 10,000 of these units. This weekend I’ll stop by the merchandise pickup.

[pwaplusphp album=2015Sears]

More Information Links

Samsung Partners with iQmetrix to Deliver Endless Aisle Kiosk | Business Wire

The project is a win-win for Samsung and the third-party retailers as these retailers are able to transact through their own point-of-sale system which increases their bottom line.

Source: www.businesswire.com

200 location endless aisle project Samsung with iQmetrix

EXPRESS IMAGE DEBUTS NEW WAYFINDING TECHNOLOGY AT MALL OF AMERICA®

Click for full size - Express Image did software and Star Exhibits did the kiosk enclosures
Click for full size

FOR IMMEDIATE RELEASE

St. Paul, MN – November 30, 2016 Express Image, a St. Paul, MN based print and digital solutions provider, has deployed six new interactive wayfinding kiosks at Mall of America®, the nation’s largest retail and entertainment destination.

Click for full size
Click for full size

Just in time for the busy holiday season, the recently installed dynamic interactive kiosks are more than just a directory, for the 40 million guests that visit the mall annually, they are a true interactive engagement hub that connects information and communication into an intuitive, efficient and delightful user experience. When a guest approaches the interactive wayfinding kiosks they are greeted with a vibrant, eye-catching tool that allows them to receive the customized assistance they need within as little as 10-20 seconds.

wayfinding kiosk
Click for full size

The 2-D wayfinding provides an eagle view with stacked multi-floor destination, travel times and route directions. The directory provides the power to instantly share and visualize the data on your smart phone through the text to phone feature which further engages customers and allows them to interact with mall guest services. “We are driven by a passion to make business and consumer information live, visually interesting and easy to use and understand through our digital solutions.

The dynamic interactive wayfinding solution, custom built for Mall of America turns the spotlight on our sales, creative and technology team” said Jeff Sarenpa, President of Express Image. “It is a true honor to work with the mall and create a customized solution to fit their specific needs from creative design, animation, custom content management system, hardware integration, and software development.”

The slick modern design, search function, step by step directions, dynamic pop-ups, text to phone features right down to the functionality that informs the guest as to which direction to go to start their journey, is sure to impress mall guests during the holiday season and throughout the year.

About Express Image

Express Image is an all-inclusive interactive digital solutions and print provider located in St. Paul, MN. Express Image delivers immersive experiences through digital and print place-based media solutions to worldwide brands through a variety of industries, such as entertainment, retail, travel, financial services, healthcare, technology, education and automotive. Our client service, creative, development, digital and print teams collaborate with our clients from visualization, deployment to delight through our Express Image Proven Process. To learn more visit http://info.expressimage.com/press-release

Contact: Ann Marie Keene
amk@expressimage.com
612-710-2391

Kiosks – Great for loyalty and so much more

News announcement from Olea Kiosks

Olea Loyalty Kiosk

Read more

olea-nl3

 

Certain interactions are a natural fit when it comes to pairing the modern consumer with kiosks and other forms of self-service technology. The case has long been made for kiosks at airports and grocery stores, for example. Another obvious marriage is that between the ATM and the person who suddenly finds herself in need of some cash. In fact, those kiosks are so integrated into our daily lives we no longer even think of them as novel. A world deprived of their contribution would seem primitive.

 

Retail Kiosks and their ROI

retail kiosks

Retail kiosks — a good idea for retailers and a good idea for customers.  Providing self-service option is rapidly becoming not an option.

Source: www.olea.com

New writeup by Olea on rationale and ROI for Retail Kiosks. Some of the advantages discussed include:

 

  • Virtual sales assistance for customers
  • Expanding the footprint of the retailer
  • Reducing labor costs
  • Redeploy staff to increasing revenues
  • Eliminate standing in line (line busting)

Good examples of kiosks like this are the ones in REI where you can look up extended stock and sizes, same thing for Cabela’s and also Kohls.

For full article visit the The Lab at Olea – Source: www.olea.com

Walmart Innovation Lab 415-C Call for Innovation

walmart innovation lab Walmart Innovation Lab 415-C is opening submissions to technology companies wanting to be selected for Walmart’s “Technology Innovation Open Call” on Oct. 6, 2016. Submission deadline is July 22, 2016 or the first 250 submissions. Submissions should include a three-minute video and written overview of the company.

During the open call event, vendors will meet with key technology leaders to pitch innovative solutions/technology for retail, logistics, big data, security and social media. It is anticipated that more than 100 of Walmart technologists, leaders and senior leaders will meet with companies.

 “As part of Walmart Technology, Lab 415-C actively seeks to engage emerging technology in order to better understand how to serve our customers,” said Tom Douglass, director of Walmart Lab 415-C. “Our goal in the event is not only to offer these companies a once-in-a-lifetime opportunity, but to keep Walmart on the cutting edge of technology.”

Not only is the open call aimed at finding technology, but it is also designed to companies to better understand working with  Walmart Technology. To accomplish this, Lab 415-C will be hosting an information session prior to the pitch event.

The Walmart Lab 415-C “Technology Innovation Open Call” event is part of the 2016 Northwest Arkansas Technology Summit hosted by the Northwest Arkansas Technology Council as part of the Bentonville/Bella Vista Chamber of Commerce.

Submission deadline is July 22, 2016 or the first 250 entries.
You will be notified by August 1, 2016 if your company is selected for the Open Call. If selected your company will travel to Bentonville, Arkansas in October to present.

Forms for completing

Related:

See Blast from the Past on NCR Room 504

Retail Industry technology – What’s now & next for digital technology in retail stores?

Personally, I think 2014 was the year when the hype around digital technology in retail stores crested a wave.

Source: econsultancy.com

Excerpt:

Digital store fronts rapidly become ‘best practice’ on the high street

WHSmith, perhaps considered a rather traditional or whimsical retailer (given its 18th century roots, I don’t think that’s an insult), has recently announced plans to introduce digital screens to 100 store fronts.

The 55-inch screens will promote Smith’s products as well as displaying third-party advertising.

When Graham Charlton wrote about Primark’s giant video walls in 2013, the sight was pretty fresh on the high street. Now, any fashionable retailer knows that digital shopfronts are a must-have.

For all the beauty that a department store’s Christmas window display can bring, the ability to use video is a powerful way to attract footfall.

To put it another way, in 2016, the idea of receiving a delivery of posters, signage and point-of-sale material from head office every time a campaign or line changes feels increasingly outdated.