Whitepaper on ADA Kiosk, POS Terminal and Walmart [Editor Note] Thanks to Steve Taylor of Taylor Stands for the following information. Recently Walmart had a ruling in California go against it in the case of improper ADA access for its self-checkout terminals. Here is part of the argument which settled the case. Walmart settled the case but we of… Read More »
Walmart Self Checkout Update March 2024 The computer vision checkout fixture has been installed in my local Sam’s Club in Springdale, Arkansas. The device has not been activated yet, but it looks to be close to being operational. Awesome! Thanks to Scott Benedict Affiliate Partner at McMillan Doolittle! Interesting 2006 Video by IBM [Thanks Zac at Nanonation!) sams club… Read More »
Walmart Removing Self Checkout – Fact Check Seems to be a popular topic considering as far as major retail goes it is generally referencing less than 10 stores. You see nice “grabby” headlines when you search and then the articles opens with example of two or three stores removing out of thousands. Retail Dive for example. It’s popularity… Read More »
Walmart Self Checkout 2024 One of our ongoing threads in tracking Walmart Self Checkout. See Walmart – NCR Self-Checkout Being Replaced with Homegrown? Walmart is a technology leader no doubt. In past years they have always been willing to test new iteration and even new payment methods (here is link on Affirm regarding latest BNPL Buy Now Pay… Read More »
Amazon Whole Foods Self-Service We shop at Whole Foods from time to time. Part of our Costco-WholeFoods equation. Seemed like a good time to “check out” the SCO there and…
Self-Checkout Is NOT a Failed Experiment Editors Note 12/25 – be sure and visit our page on Walmart Self-Checkout. Latest RFID cart checkout similiar to Wegmans being tested. A commentary by Craig Keefner — Periodically, a “burst” of editorial articles blasting self-checkout appears in the news. We are coming up on Christmas, so no big surprise. Generally, the… Read More »
Walmart self checkout technology It’s a popular subject for many “publications” to run a story about how Walmart is pulling all its self checkout units. Aka unverified speculative news intended to garner an audience and increase advertising revenue. Some read mainstreams like Forbes (I used to way back) but other read independent “number-based” publications like Reforming Retail. What… Read More »
Walmart Self Checkout aka NCR Review 2024 This is a look at Walmart Self Checkout thru the lens of NCR who is the primary provider of SCOs and the service and maintenance. We see Walmart trending towards using its own SCO design and “moving away” from NCR. Obviously Walmart is NCRs biggest client for hardware, software and services.… Read More »
Grocery Self Checkout & Accessibility by Food Institute. Includes comments from Toshiba, Storm Interface and also Kiosk Association. One distinction that we like to make is that self-checkout at grocery stores is closely aligned with Point of Sale terminals and in fact are truly just hybrid customer-facing POS terminals or platforms. You can see on the Toshiba site… Read More »
Self Checkout Trends for Walmart and Target From RetailSystems From article at MRCTV May 2024 Summary of the key points: Rising Retail Theft: Major retailers like Walmart and Target are closing self-checkout terminals due to a spike in shoplifting, leading to a loss called “shrink” which surged nearly $20 billion in a year Self-Checkout Evolution: The self-checkout (SCO) technology is evolving with the integration of artificial intelligence… Read More »
Walmart has agreed to settle a disability-rights suit by installing equipment in its stores in California that will enable people in wheelchairs to read the screens at checkout display terminals and make credit card purchases on their own. The proposed settlement in federal court in San Francisco is intended to make the point-of-sale machines at Walmart’s more than 200 stores in the state accessible to the more than 300,000 Californians who use wheelchairs or motorized scooters.
Source: m.sfgate.com
Big deal for NCR who now needs to fix their design?
Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article. We were in Walmart the other day and couldn’t resist. There was a new pickup area with kiosk. Along the way we took some other shots too. Comments? [contact-form to=”[email protected]” subject=”Comments General”][contact-field… Read More »
Three blind Maryland residents and the National Federation of the Blind are suing Walmart.
Source: www.baltimoresun.com
The plaintiffs are seeking a permanent injunction that would require Walmart to make its self-service kiosks throughout the U.S. accessible to blind customers; a declaration that Walmart has been violating the ADA; and court costs and attorneys’ fees.
According to the suit, Morales and Boyd were checking out at a self-service kiosk when Morales handed an employee her debit card and instructed the employee to enter her pin number on the keypad. She expected to pay about $80 for her items, according to the suit. During the transaction, the screen prompted the users to take money from the machine, the suit claims. When Morales and Boyd left the store, they asked a bystander to read the receipt and realized Morales was charged about $120.
They re-entered the store and called police, and the $40 was ultimately returned, according to the complaint.
Self-Checkout or Not to Self-Checkout? CNN ran an article on “Nobody likes self-checkout”. It made some good points albeit short on any backfill data to support. It hinged on study by an academic and built a negative narrative around that. Covering it ss the only way to make our own balanced viewpoint more balanced. The premise “nobody likes”… Read More »
