6 Key Ways Self-Serve Kiosks Can Boost Your Sales

Self-Serve Kiosks Boost SalesSelf-Serve Kiosks Boost Sales

While kiosk systems have existed since the early 1990s, their presence in the restaurant industry has increased in recent years as large brands such as Panera, McDonald’s, and Wendy’s experiment with technology. This trend is driven by the significant decrease in the cost of a kiosk system and a growing need to enhance the customer experience through customization and convenience.

Source: www.qsrmagazine.com

Reduce ordering time: With a larger menu, the traditional ordering process can often lead to delays in total service time.

Increase order accuracy: While staff may be trained to repeat back to a customer his or her order prior to processing, order errors are still inevitable, especially with more customization options.

Reduce labor costs: In certain instances, kiosks may provide labor savings if the concept allows changes to the front-of-house structure.

Alter menu prices in real-time: Promote or discount items to move inventory or leverage favorable food costs to the restaurant’s bottom-line advantage.

Grow checks through effective upselling: Training staff to effectively upsell multiple messages is often challenging.

Trade customers to more profitable items: The ability to sufficiently market high-priced items may be limited given the space on a printed menu.

 

Kiosk Software – KioWare for Windows Release 8.12 New Devices

KioWare Kiosk Software Analytical Design Solutions Inc. (ADSI) has released a new version of KioWare for Windows, with a large number of new devices and customer requested features.

Check out the full press release here.

Version 8.12 of KioWare for Windows (Lite, Basic, & Full with Server) has added new toolbar controls, support for time-limited sessions, Hot Virtual Keyboard support, and support for Chromium 62. KioWare Basic for Windows has added a support for Puloon Bill Dispensers, Custom KPM printers, an Elatec proximity reader, and more. KioWare Full has added support to send device serial numbers to KioWare Server/KioCloud.

Some particularly relevant new features (in addition to the supported devices):

  • Ability to limit session time/set max session times.
  • Toolbar buttons added for session time limits, date, time, connection types.
  • Support for Hot Virtual Keyboards
  • Chromium 62 support
KioWare has a large list of other new features and you can view them all (plus all of the new devices) in the version history.  KioWare has upgraded to the latest version of Chip DNA as well, so support for all of the supported Chip DNA devices are also included in the new version if used with Chip DNA and supported processors (for EMV compliance).

VR Watch — Inside VR & AR, November 9th, 2017

VR Kiosk WatchVR Kiosk Watch

SteamVR for Windows / Harry Potter AR game / RideVR theme park headsets

Source: inside.com

Pretty cool — VR Coaster and Sensics have partnered to create RideVR, all-in-one VR headsets for theme parks. The headset’s display can detach from the head and chin strap while guests are adjusting the fit, and the face masks are hypo-allergenic, reusable, and machine washable.

Feature – A Kiosk Helps Pave the Path to Scouting’s Highest Honor

A historic red brick house with two front doors and several windows rests under a partly cloudy sky, resembling a classic case study in architecture. The metal roof and small porch with two columns complete the scene, surrounded by grass and a few trees.
tablet kiosk project

Click to zoom

An interactive tablet kiosk from the Kiosk Group serves as the centerpiece of a young man’s Eagle Scout Service Project.

By Richard Slawsky contributor

Alex Harrison, a 16-year-old in his junior year at Fairfax High School in Fairfax, Va., has been involved with the Boy Scouts since he was in the first grade. He’s worked his way through the ranks over the past 10 years and is nearing the realization of a dream held by nearly everyone involved in Scouting, becoming an Eagle Scout.

Although the process is a long one, the final stop on the path towards becoming an Eagle Scout is the completion of the Eagle Scout Service Project, an opportunity for a Scout to demonstrate leadership of others while doing something that benefits the community. Under Scouting rules, the project can’t be of a commercial nature or be solely a fundraising effort. In addition, it needs to be something that extends beyond the Scouting organization.

kiosk tablet project The project Harrison chose would benefit and enhance “Historic Blenheim,” a brick house in the Fairfax area dating back to 1859 that played a prominent role in the area during the Civil War. His idea was to create a 360-degree visual tour of areas of the parts of the house that are inaccessible to visitors and place it, along with still photos and other information, on a tablet kiosk in the Civil War Interpretive Center located adjacent to the house, allowing visitors to the site to experience its entire history.

To help complete his project and clear the path towards becoming an Eagle Scout, Harrison enlisted the assistance of the kiosk industry.

Reliving history

At the time the Civil War broke out in 1861, Historic Blenheim was owned by Albert and Mary Willcoxon. Albert voted for Virginia’s secession from the Union and provided goods from his property to the Confederate Army. The area was known as Fairfax Court House and was held by the Confederates until early March 1862. At this time it came under Union control for the remainder of the war. The Willcoxon farm was occupied by Union soldiers for camping and drilling; it was also used as part of a large field hospital system for sick soldiers.

Soldiers living in the house at the time spent some of their free time drawing games, notes and signatures on its walls using charcoal, graphite and artist’s crayon. Scholars have identified the signatures of 122 Union soldiers from three different time periods in 1862 and 1863. The “diary on walls” provides insight into the life of a Civil War soldier life along with the effect of the war on local residents—such as the Willcoxon family—and free and enslaved people of African descent.

Historic Blenheim was added to the National Register of Historic Places in 2001. Also on the 12-acre site is the Civil War Interpretive Center, opened in 2008. The Center further interprets the site’s history and the Civil War in the greater Fairfax area and includes an illustrated timeline of Civil War events, artifacts that interpret the everyday soldier, biographies of several of the wall signers and temporary displays.

The house is part of the “Northern Virginia Civil War Graffiti Trail,” six sites in Northern Virginia that offer a unique insight into the lives of Civil War soldiers.

Much of the graffiti left on the first-floor walls of Historic Blenheim was covered over by paint and wallpaper over the years, with that covering later removed to reveal the writings underneath. Despite restoration efforts, those inscriptions aren’t very clear and can be difficult to read.

“However, the best graffiti is in the attic and was never covered over,” said Andrea Loewenwarter, historic resource specialist with the Office of Historic Resources in the City of Fairfax.

“The stairwell construction does not allow for tours, so we created a ‘replica attic’ in the shape of the actual attic in our gallery in the Civil War Interpretive Center, with life-size photographs of the names on the walls,” Loewenwarter said. “Unfortunately, it does not include a third room, due to lack of space.”

Kiosk Group comes through

The rank of Eagle Scout is the pinnacle of the Boy Scout hierarchy, and is achieved by only about 4 percent of Scouts. Becoming an Eagle Scout will put Harrison in the company of people such as Neal Armstrong, the first person to set foot on the moon; Gerald Ford, the 38th president of the United States; and filmmaker Steven Spielberg.

Attaining that rank isn’t an easy process. There are strict requirements for becoming an Eagle Scout, including displaying leadership qualities, displaying the Scout Spirit and earning at least 21 merit badges. Harrison’s project represents the culmination of his Scouting experience.

There was just one missing piece to Harrison’s plan: the kiosk itself.

To raise money for the purchase of a tablet kiosk, Alex held fundraisers including a bake sale with his Boy Scout troop, raising about $580. In addition, the local chapter of the Daughters of the American Revolution donated an additional $200. At that point, he began shopping around for the centerpiece of the project.

“We began looking for kiosks and our beneficiary Andrea (Loewenwarter) did some research and came across Kiosk Group,” Harrison said.

Kiosk Group, based in Frederick, Md., is a privately held company with more than 30 years’ experience in providing interactive kiosks for companies, organizations and government agencies.

“In order to get a kiosk that would fit our budget, we contacted (Kiosk Group CEO) Mike James, who gave us a pretty good price break,” Harrison said.

James provided Kiosk Group’s Standalone Kiosk for a Samsung Tab Pro S 12” tablet. The company also donated a large graphics panel to go with the kiosk and covered the shipping costs to get the components to Fairfax. Kiosk Group also had its in-house artist develop the graphic for the panel.

“This is such a unique way to provide access to parts of a historic building that aren’t otherwise open to visitors,” James said. “When we heard about Alex’s fundraising efforts, we wanted to help make his project a success.”

To round out the project, the IT staff at Fairfax’ Office of Historic Resources provided the tablet that would deliver the content for the project. In addition to providing image access to the portion of the attic that has not been replicated in the Civil War Interpretive Center, the kiosk has also served as a vehicle for long-term planning. Once it is up and running administrators plan to gradually add new material, including a PowerPoint where individual soldier’s signatures and other graffiti will be shown with descriptive information.

“We are so thrilled and grateful for the work that Alex has done to make this become a reality,” Loewenwarter said.

“I have been talking for a while about a virtual tour of the other part of the attic that is not represented in our gallery space,” she said. “This is so much more than we imagined.”

For Harrison, the project will serve as valuable experience and lay the groundwork for his goals of graduating high school and going on to college, possibly pursuing a degree in film production, design or animation.

First, though, he has another goal to complete.

“I just have to turn in my application and hopefully I will be an Eagle Scout by the end of the school year,” he said.


For more information and for assistance with your next Tablet project contact Mike James with Kiosk Group [[email protected]]

 

8 reasons why telehealth is gaining momentum right now

Telehealth kiosks gaining momentumTelehealth kiosks gaining momentum

Thanks to some new bills in Congress, and more in the works, the implementation of telehealth programs in an array of clinical settings has taken off recently.

Source: www.healthcareitnews.com

More

LinkNYC kiosks a boon to Queens biz

Queens LinkNYC kiosksQueens LinkNYC kiosks

LinkNYC has placed 1,399 of its Wi-Fi kiosks across New York City almost two years after its launch. The stations were placed around the city near transit stops and businesses, replacing old telephone booths.

Business owners with kiosks in front of their stores in Jamaica have been using the advertising capabilities of LinkNYC to boost customer traffic and profits since their release.

“We are excited to work with the Jamaica BID and local small businesses to give them the opportunity to advertise on Links,” said Ruth Fasoldt, the community affairs manager for LinkNYC. “Local ads run on two 55-inch digital displays on the Link closest to each business. Over 15 businesses along Jamaica Ave have participated thus far and we have gotten great feedback.”

LinkNYC Wi-Fi can bring free services like phone calls and wireless web access to the city because of its paid advertising program. Its latest efforts citywide allow for business owners to advertise on booths closer to their area.

Source: m.qchron.com

SlabbKiosks provides marijuana kiosk solutions to a budding industry

SlabbKiosks provides kiosk solutions to a budding industry

SlabbKiosks SlabbKiosks will be showcasing their payment and cash management solutions at this year’s Marijuana Business Conference. Look for them at booth # 3540 on the MJBizCon exhibition floor in Las Vegas, Nev.

Las Vegas, Nevada (Nov 13, 2017) – SlabbKiosks will showcase self-service payment and cash management kiosk solutions on the exhibit floor of the Marijuana Business Conference at the Las Vegas Convention Center in Nevada, from Nov. 15 – 17, 2017. The event attracts the largest
gathering of cannabis business professionals in the world and includes informative industry-specific sessions and an exhibition of over 650 companies that provide services used in the various segments of the industry.

Slabb provides solutions to an industry that still faces cash handling/management challenges and requires an enhanced store experience for clients. The company’s payment kiosks, will be featured at the Treez.io (4415 and 916) and C4EverSystems (3909) booths at the show. SlabbKiosks will also showcase the Automated Cashier unit – a practical, effective, cash management solution for dispensaries that includes bill payment components provided by Crane Payment Innovations (CPI).

Slabb representatives will be available on the floor to discuss cross-industry solutions and experiences in automated delivery, identity management and account creation and management and their application to the MJ space.

“It’s great being involved in an industry that keeps developing and expanding. We are confident that our solutions will assist many dispensaries to better manage their cash with the option of a fully automated sales process. As with the many other industries we work in, we are always looking to provide solutions that facilitate more efficient and effective systems that ultimately enhance customer service. Something that is more important than ever in this industry”, stated President of SlabbKiosks, Peter te Lintel Hekkert.

To learn more about SlabbKiosks, or kiosk financing options available, visit booth #3540 during the Marijuana Business Conference or go to www.slabbkiosks.com for more information.

Learn more about the Marijuana Business Conference. Use #MJBizCon when tweeting about the
conference.

 

‘Drive-by’ lawsuits under disabilities statute costing economy

drive-by lawsuitsdrive-by lawsuits

In the House of Representatives, a bipartisan bill has passed the House Judiciary Committee and awaits action by the House. This legislation requires that attorneys give notice to business owners before a lawsuit is filed. If the ADA problems — inaccessible bathrooms, parking lots, ramps, etc. — are not fixed within 120 days, the lawsuit proceeds.

But, if the business fixes the problems, a lawsuit would be moot. This would be a true win-win for everyone — other than the trial attorneys. In fact, some plaintiffs from ADA drive-by lawsuits are actually suing their supposed attorneys because they were deceived about the nature of the lawsuits filed.

Source: thehill.com

New Account Executive – Frank Mayer and Associates, Inc

Frank Mayer and Associates, Inc. hires new West Coast account executive.

Frank Mayer Account Rep Chelsea Fisher

Click for full size picture

Chelsea Fisher, Account Executive

Frank Mayer and Associates, Inc., West Coast Office

Chelsea Fisher brings more than 10 years of experience in retail services to her new position as account executive at Frank Mayer and Associates, Inc. With a diverse background in visual merchandising, packaging, POP and retail, Chelsea will use her comprehensive knowledge of product positioning and implementation to help brands deliver the best in-store shopping experiences to their consumers.

For more information visit FrankMayer.com

 

ADA Kiosk News – US Access Board Meeting in Washington, D.C.

ADA Kiosk News – US Access Board Meeting in Washington, D.C.

On November 1st as part of our ADA Committee, several of us traveled to Washington, DC to meet with the U.S. Access Board.

US Access Board meet in Washington

US Access Board meet in Washington

The reason for visiting was to introduce ourselves to each other, discuss how we can work together more closely and give the Board an update on some of the latest access technology being used in the self-service space.

The discussions were wide-ranging and what started off as a 90 minute session transformed into 3 hours of conversation.

From Bruce Bailey of U.S. Access Board, “Thanks everyone for meeting with us and to Craig for organizing the visit.  

From our perspective, the meeting was quite informative and we very much look forward to working with you all in the future.”

Major takeaways for us with the kiosk industry group association is coming up with a voluntary consensus document for accessibility. And doing that in process that follows the ANSI process.  That means:

    • Consensus must be reached by representatives from materially affected and interested parties
    • Standards are required to undergo public reviews when any member of the public may submit comments
    • Comments from the consensus body and public review commenters must be responded to in good faith

Finally, but hardly least, is that David Capozzi mentioned the “AIM HIGH Act”.  It is not about kiosks per se, but it is the most likely pending legislation to require participation.  It is just a bill for now, but it has been reintroduced a few times, so it seems to be getting close.

http://www.congress.gov/bill/115th-congress/house-bill/1772

Members of the U.S. Access Board attending included:

    • David M. Capozzi, Executive Director
    • Marsha Mazz, Director
    • Bruce Bailey – Accessibility IT Specialist
    • Timothy Creagan – Senior Accessibility IT Specialist
    • Rex Pace – Technical Assistance Coordinator

Members of the Kiosk Industry ADA Committee attending included:

Photo Gallery (click for full size)

 

The Kiosk Industry Group Association also wishes to thank Michael Lee and the ATMIA for assistance rendered, along with Jason Oxman of the ETA.

US Access Board

 

KeyMe Kiosk Announces Expansion Into More Bed Bath & Beyond Locations

KeyMe Kiosk Announces ExpansionKeyMe Kiosk Announces Expansion

KeyMe, the leading resource for total key management, has announced the completion of a major new expansion that increases the total number of self-se

Source: www.businesswire.com

KeyMe, the leading resource for total key management, has announced the completion of a major new expansion that increases the total number of self-serve kiosks within Bed Bath & Beyond®locations across the country to 470.

Free vending machines for homeless people are coming to the U.S. in 2018

Vending machines for homeless

vending machines for homeless

A charity in the U.K. is trying to help homeless people by trialling vending machines that dispense essential items like food and clothing.

Source: www.digitaltrends.com

At present, the first machine is being tested in Nottingham, with a plan to expand to other major cities including Manchester, London, Birmingham, and Brighton next. “We’ll be installing machines in the United States from February 2018,” Khaled said. “New York will receive the first machine, and Los Angeles, San Francisco, and Seattle will follow. We’ve had a deluge of interest from many cities across America, and we’re working hard to reach as many people as possible. We’re also exploring locations across wider Europe.”

NRF 2018 Retail Kiosk and Self-Service

NRF2018

The Big Show NRF 2018 – Retail Kiosk

Come see retail kiosk and retail self-service. NRF 2018 looks to be bigger and better this year. 500+ exhibitors and 40K attendees. January 14-16 at the Jacob Javits Convention Center (as usual). NRF 2018 Retail Kiosk

We want to highlight our members that will be there and if you want to make an appointment or meet up with a company let us know, we can help.

  • Elo 3662
  • Glory Global 3465
  • Ingenico 1721
  • KIOSK Information Systems 3453
  • Parabit 1063
  • Storm Interface 546
  • ARCA 219
  • Olea Kiosks (in multiple booths, CEO attending)
  • Impresa Financial (CEO attending)
  • Pyramid (CEO attending)
  • Nanonation (CEO attending)
  • Frank Mayer and Associates, Inc. (attending)

Retail Technology Stuff to do while in NYC..

Food for Thought

So this is the Amazon model that is killing everybody

 

retail kiosk strategy

Here is a model to combat Amazon with. Think about this at the show.

[contact-form to=”[email protected]” subject=”NRF Contact Form”][contact-field label=”Name” type=”name” required=”1″][contact-field label=”Email” type=”email” required=”1″][contact-field label=”Telephone” type=”text”][contact-field label=”Message” type=”textarea”][/contact-form]

News from NRF 2018

    Additional retail kiosk companies of interest:

    Acrelec 2435
    ChargeItSpot 1107
    Crane Payment 2830
    Epson America 4033
    FireKing 3933
    Fujitsu 3907
    HoneyWell 2234|
    Infinite Peripherals 3652
    Intel 2831
    Magento 4221
    NCR 3121
    NEC 3153
    Panasonic 1421
    Partner Tech 1581
    PAX 3981
    Pitney Bowes 3075
    Posiflex
    QMatic 467
    Queue It 962
    Star Micronics 2745
    Stanley Security 638
    Swyft 1045
    Toshiba 2553
    Walmart Stores 3283
    Zivelo 1138
    ZoomSystems 1045

    NRF – In the Wild McDonalds Kiosk

    NRF – In the Wild McDonalds Kiosk

    Before heading out to Newark for NRF show, Frieder Hansen of Pyramid Computer stops to order some food at McDonalds. That looks like a Polytouch unit to me.

    Editor

    mcdonalds kiosk

    China growth strategy could drive success for McDonald’s in US

    McDonalds in ChinaMcDonalds in China

    Fast-food chain among businesses that have benefited from growth of mobile internet payments and e-commerce in China

    Source: www.scmp.com

    Last year, deliveries accounted for a quarter of the sales in tier one cities such as Beijing and Shanghai. Overall in China, sales from delivery grew by 81 per cent last year, said Zhang, adding that these growth rates were on the rise in 2018.

    Zhang Yichen, the Citic Capital chief executive and chairman, told the Asian Financial Forum in Hong Kong on Monday that the use of digital marketing, combined with delivery services, had been an important growth driver for the Chinese market.

    Interactive CPR Kiosk Debuts at O’Hare

    On Feb. 24, the Chicago Department of Aviation (CDA), along with the American Heart Association (AHA), unveiled an interactive, hands-on CPR training kiosk at O’Hare International Airport.
    It’s located in Terminal 2, past security checkpoints, near…

    Source: www.aviationpros.com

    The kiosk, provided by the Anthem Foundation, has a specially-designed rubber torso that allows users to practice compressions. In fact, it feels just like it would if performed on a person.

    Kiosk that teaches CPR made in the Ozarks

    CooIt’s a machine that can teach a life-saving skill.  An Ozarks company has designed and manufactured a kiosk that teaches hands-only CPR.

    Source: www.ky3.com

    Cool video news story on how after getting training at a CPR kiosk in an airport, he saves a life. You never know how nice things can turn out.

    Airport Kiosks – NCR Chosen for Dubai Airport

    GlobalAtlanta is Atlanta’s International Business News Source.

     

    Craig Keefner‘s insight:

    The 50 42-inch touchscreens installed in the Dubai airport also allow travelers to check the weather at their destinations or find information about local hotels or attractions.

    See on www.globalatlanta.com

    Bank Kiosk News – Shinhan Bank launches unmanned ID system

    Shinhan Bank has launched a new digital banking system that allows users to authenticate themselves without visiting a bank window.The bank’s move reflects the ever-intensifying competition in the mobile banking sector, as well as the entry of Internet-only banks next year.The bank presented Wednesday “Sunny Bank,” a mobile platform that allows users to open an account through mobile authentication, and Digital Ki…

    Source: www.koreaherald.com

    “What marks our system is that it may authenticate the user even without an identification card or other documents,” said the bank’s president Cho Yong-byeong.

    “Users can easily make financial transactions after working hours, and the bank can save operating costs and improve the quality of the services.”

    For instance, those who have lost their debit card over the weekend or have to increase their transaction amount limit urgently may visit a nearby Digital Kiosk instead of waiting until Monday for bank windows to open, according to officials.

    The bank currently operates 24 Digital Kiosks in the metropolitan area and is planning to expand the number and the geographic range. The service is available from 9 a.m. to 9 p.m. on weekdays and from noon to 6 p.m. on weekends and holidays.

    The Ultimate Guide to Configuring your iPad for Kiosk Use

     

    Our clients often ask us how they should configure their iPad for kiosk use. Below are some of the things we you should consider when using your iPad in public or self-service setting. Enable Guided Access  Guided Access is the easiest way to put your iPad into “single app mode” which prevents the user from quitting out of the current app without the proper password (in fact it disables all hardware buttons). You can do a few other things with it as well like disabling touch, motion sensing and specific areas of the screen. With Guided Access enabled you could use a

     

    Craig Keefner‘s insight:

    Nice article explaining iPad configuration for kiosk mode

    See on www.lilitab.com

    Mobile device BYOD management vs kiosk software KioWare

    Mobile Device Management MDM for Kiosks
    BYOD KIosk

    When securing and locking down kiosks or mobile devices, is kiosk software or mobile device management more beneficial? It depends on the context.

    Source: www.kioskmarketplace.com

    One way MDM is moving into that industry is via the tablet. “When tablets arrived, it was a natural addition to, or replacement of, the smartphone. Quickly, it became clear that tablets could also be used by a much broader segment of staff on tasks within the workplace,” said James Kruper, president of KioWare. “For example, sales staff in a retail store can wander around the store with a tablet helping customers.”

    This pushed tablets into a category Kruper calls a “purposed device,” since it is a device that is utilized for a specific purpose, within certain security parameters. Hence, it would make sense that MDM would begin to push into the self-service market, but also kiosk software could also move into the smartphone MDM market, according to Kruper. Purposed devices lay in between self-service and mobile device management.

    There are still a few primary differences between the two markets. First of all, most self-service kiosks are made for use by the general public whereas a purposed device is usually meant to be utilized by an employee or owner during hours of operation. Second, many kiosks utilize peripherals in a manner that MDM devices have not adopted yet. Some examples of this include magstripe readers, printers, RFID scanners, cash dispensers and so on. In order to perform this task, the kiosk needs an interface to communicate with the devices.

    “MDM vendors will need to add self-service capability to their MDM architecture, and the risk is that it will become a clunky add-on that performs poorly,” Kruper said. “MDM can be a viable option in the purposed device market, but in the true kiosk/self-service market, they are the new kids on the block and need to prove they can provide 24×7 security as well as device integration and monitoring.”

    The key question that emerges from this discussion is whether MDM will ever be able to displace kiosk software. For purposed devices, it could go either way, according to Kruper. If keeping the device locked down is more important, then kiosk software might be more beneficial. On the other hand, if you need to be able to change the settings and update the device often, then MDM might offer more freedom.

    “In the kiosk/self-Service market, if it is a public facing kiosk expected to run unattended and for long periods of time, then it is hard to beat kiosk/self-service solutions designed and tested specifically with that intent,” Kruper said. “In the spectrum that is corporate device management, consider that BYOD is on one side of the spectrum where there is a high level of freedom but little/no control, MDM is in the middle, and kiosk software would be to the right where there is a high level of restricted behavior allowing for stronger security and tight control of the device.”

    More Information 

    DMV Kiosk News – BMV opens 24-hour registration renewal kiosk in Noblesville

    DMV Kiosk

    Kiosk users can receive their new registration sticker from the kiosk, which accepts cash, check and credit cards, except on weekends when it only accepts checks and credit cards.

    Source: thetimes24-7.com

     

    More Information

    ADA – U.S. Access Board Issues Correction to ICT Refresh Final Rule

    U.S. Access Board Issues Correction to ICT Refresh Final Rule

    Kiosk ADA The U.S. Access Board has issued a correction to its updated accessibility requirements for information and communication technology (ICT) to restore provisions on TTY access that were inadvertently omitted. The action applies to the final rulethe Board published last January to jointly refresh its Rehabilitation Act (Section 508) standards for ICT in the federal sector and its Communications Act (Section 255) guidelines for telecommunications equipment.

    The original Section 508 standards and Section 255 guidelines required that devices with two-way voice communication support use of TTY devices which provide text communication across phone connections for persons with hearing or speech impairments. In its ICT refresh, the Board had proposed replacing this provision with a requirement for real-time text (RTT) functionality, a new technology with significant advantages over TTYs. RTT transmits text in virtual real-time as each character is typed, whereas TTY messages can only be sent individually in sequence. Also, RRT technology is directly compatible with wireless and Internet protocol (IP) based networks.

    In finalizing its rule, however, the Board chose to reserve the RTT requirement because the Federal Communications Commission had initiated its own rulemakingto address RTT functionality over TTY compatibility in IP-based telecommunication environments. In doing so, the Board intended to add the original TTY provision back into the rule, but the necessary language was unintentionally left out. The recent correction restores the TTY requirement with minor editorial changes for consistency with the new format and terminology of the updated requirements (Section 412.8). It also corrects a couple typographical errors in other sections of the rule. The corrections become effective March 23, 2018 without further action unless adverse comments are received within 30 days.

    digital signage solution – TDS Products – See New Lineup at DSE 2018

     TDS Touch New Products at DSE

    TDS Touch Screens

    Click for full size. This is just a sample of whats new.

    TDS will be attending DSE-2018 show as an exhibitor, our Booth No#1854, we will prepare below products in this show:

     
    1. TDS-38B&38C Open-Frame Touch Monitor (17″, 19″, 18.5″, 21.5″& 23.8″)
    2. TDS-20C Touch AIO for Digital Signage (10.1″, 15.6″, 18.5″, 21.5″, 23.8″)
    3. TDS-3220D AIO for Digital Signage (31.5″ 10-Points PCAP)
    4. TDS-4339C Open-Frame Touch Monitor (43″, 10-Points PCAP)
    5. TDS-5520D Touch AIO for Digital Signage (55″, 2000 High-brightness, 10-Points PCAP)
    6. TDS-5520D Touch AIO for Digital Signage (55″, Project IR Touch, slim IR design)
    For Open-Frame Touch Monitor, we have 3-year warranty,  for Digital Signage and big-size touch products, we supply 1-year warranty.

    For More TDS Touch Information

    To find out more about TDS information, please go to www.ustdstouch.com, or call the office.

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