Category Archives: Self Service

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Consumer-Centric Self-Service – How To Profit

self-service kiosks

Self-Service for Consumers Article on Beststocks.com and Mediacoverage.com which references Kiosk Industry Summary In Brief Empowering the Customer — Self-service technology empowers consumers by placing control in their hands. Upselling and Cross-Selling Opportunities — One of the most significant advantages of consumer-centric self-service is its ability to foster customer loyalty. When individuals experience hassle-free, convenient interactions with a… Read More »

Self Service Kiosk Accessibility in Healthcare

healthcare kiosks

Self Service ADA for Healthcare Nice post/blog on TPGi updated 9/8/2023 The Importance of Accessibility and Usability in Healthcare Self-Service Kiosks Updated 9/8/2023 More than ever, healthcare kiosks are an essential tool for serving patients. Self-service devices have become standard in the patient journey. They can streamline appointment check-ins, update patient information, collect outstanding balances, provide wayfinding in… Read More »

Self Service Benefits – The Benefits and Markets

self service elo

Self Service Benefits Good article by Elo on How to Meet Consumer Demand using Self Service. Includes an ROI calculator. Lays out the markets and the benefits for self service. Excerpt:  Many businesses have discovered that enabling self-service solutions for simple tasks can result in faster, more efficient, and more streamlined processes. Today’s digital-first consumers have come to… Read More »

Sneaker Kiosk Vending Contest

MALVERN, Pa.–(BUSINESS WIRE)–USA Technologies, Inc. (NASDAQ:USAT) (“USAT”), a payment technology provider of cashless and mobile transactions in self-serve retail, today announced that Sneaker Syndicate, a high-end athletic shoe boutique in Orlando, Florida, has launched a series of self-serve amusement kiosks that allow consumers to win sneakers, which leverage USAT’s ePort Connect® cashless payment systems. According to AnythingResearch, the… Read More »

Self Service Security – New Website for Camlock Systems

The international locking security company Camlock Systems Ltd has launched its new website, which can be seen at www.camlock.com. The old site has undergone a complete overhaul. Major new features improve every visitor’s experience, including a new product search function, a simpler way to request CAD files, a design contributing to easier navigation, and the availability of industry or market specific information. Camlock Systems’ locking security experts work in partnership with customers to supply or to design, develop and manufacture mechanical and electronic locking security using innovative technology. Camlock develops a range of solutions adapted to different needs. As a result, the new product search function enables visitors to apply … Continue reading New Website for Camlock Systems →

Source: selfservice.io

One of the last items always used in self-service is the innocent little lock.  You gotta have locks (if only to stop benevolent hackers such as ourselves…)

McDonalds Kiosk – McDonald’s invests over $550 million

Fast-food chain McDonald’s spending $557 million to add self-order kiosk for self-service to restaurants in Germany.

Source: www.washingtonpost.com

72 “restaurants of the future” to launch.  By end of 2019 McDonalds figures on having most of its 1400+ sites done. New gourmet burgers are making inroads and McDonalds is losing customers and share.

 

In the US it is estimated self-ordering kiosks in the U.S. number 600 which plans to expand that to 1,000 by years end.

Why retail automation is finally revolutionizing quick service restaurants

Restaurants such as McDonald’s and Panera Bread are leading the charge toward automation in the quick-service food industry, which offers an important example of how the labor market is transforming.

Source: www.zdnet.com

Nice article by ZDNet. “The $15 per hour wage talks spooked a lot of fast food companies and forced them to look at ways to cut head count and augment labor costs,” said Frank Olea, CEO of Los Angeles-based kiosk manufacturer Olea Kiosks. “This technology has been available to restaurants for years, but price was high and labor was cheap. Now it’s getting to the spot where brands can see the ROI.”