Category Archives: Self Service KIosk

Self-Service

Self-service refers to technology-driven systems that allow customers, patients, and citizens to complete transactions or access information independently, without direct staff assistance. Common self-service solutions include kiosks, mobile check-in, self-checkout, digital lockers, vending, and automated payment terminals. Deployed across retail, QSR, healthcare, transportation, hospitality, and government, self-service improves speed, convenience, accuracy, and operational efficiency. Modern self-service platforms integrate touchscreens, payments, AI, accessibility features, analytics, and remote management. As labor constraints and customer expectations evolve, self-service has become a foundational strategy for scalable operations, improved user experience, and digital transformation across industries.

Executive Briefing – Self-Service & Retail Tech Strategy Feb20

TIG-briefing

Weekly News Digest for Self-Service and Retail Tech ## Strategic Watch List & Financials Walmart ($WMT): Automation vs. Human Touch Walmart reached a $1 trillion market cap this month. Strategically, they are shifting 65% of stores to automated servicing but are notably reintroducing manned registers in select zones to combat “self-checkout friction” and shrink. Source: Walmart’s Omnichannel Strategy Diebold Nixdorf ($DBD): Strong 2026… Read More »

CES 2026: AI, robotics drive B2C/B2B crossover

Photo provided by the Consumer Technology Association. Tech Report from Las Vegas Everyone knows AI is changing the way we live. What became obvious walking the CES show this week is that everything from making the morning coffee to using the toilet to knowing the best route to get to wherever you’re going when you leave the house… Read More »

Self-Service Recast by AI

Self-Service AI

Self-Service and AI Self-service is all-encompassing these days.  And AI is just enabling it even more. Insight: As much money and efficiency that kiosks and self-service have provided to businesses, our take is that very little of those savings have been reinvested in supporting the new mechanisms delivering that efficiency and availability.  Service has yet to catch up. … Read More »

Consumer-Centric Self-Service – How To Profit

self-service kiosks

Self-Service for Consumers Article on Beststocks.com and Mediacoverage.com which references Kiosk Industry Summary In Brief Empowering the Customer — Self-service technology empowers consumers by placing control in their hands. Upselling and Cross-Selling Opportunities — One of the most significant advantages of consumer-centric self-service is its ability to foster customer loyalty. When individuals experience hassle-free, convenient interactions with a… Read More »

Self Service Kiosk Accessibility in Healthcare

healthcare kiosks

Self Service ADA for Healthcare Nice post/blog on TPGi updated 9/8/2023 The Importance of Accessibility and Usability in Healthcare Self-Service Kiosks Updated 9/8/2023 More than ever, healthcare kiosks are an essential tool for serving patients. Self-service devices have become standard in the patient journey. They can streamline appointment check-ins, update patient information, collect outstanding balances, provide wayfinding in… Read More »

Self Service Benefits – The Benefits and Markets

self service elo

Self Service Benefits Good article by Elo on How to Meet Consumer Demand using Self Service. Includes an ROI calculator. Lays out the markets and the benefits for self service. Excerpt:  Many businesses have discovered that enabling self-service solutions for simple tasks can result in faster, more efficient, and more streamlined processes. Today’s digital-first consumers have come to… Read More »

Sneaker Kiosk Vending Contest

MALVERN, Pa.–(BUSINESS WIRE)–USA Technologies, Inc. (NASDAQ:USAT) (“USAT”), a payment technology provider of cashless and mobile transactions in self-serve retail, today announced that Sneaker Syndicate, a high-end athletic shoe boutique in Orlando, Florida, has launched a series of self-serve amusement kiosks that allow consumers to win sneakers, which leverage USAT’s ePort Connect® cashless payment systems. According to AnythingResearch, the… Read More »

Why retail automation is finally revolutionizing quick service restaurants

Restaurants such as McDonald’s and Panera Bread are leading the charge toward automation in the quick-service food industry, which offers an important example of how the labor market is transforming.

Source: www.zdnet.com

Nice article by ZDNet. “The $15 per hour wage talks spooked a lot of fast food companies and forced them to look at ways to cut head count and augment labor costs,” said Frank Olea, CEO of Los Angeles-based kiosk manufacturer Olea Kiosks. “This technology has been available to restaurants for years, but price was high and labor was cheap. Now it’s getting to the spot where brands can see the ROI.”

McDonalds Kiosk – McDonald’s invests over $550 million

Fast-food chain McDonald’s spending $557 million to add self-order kiosk for self-service to restaurants in Germany.

Source: www.washingtonpost.com

72 “restaurants of the future” to launch.  By end of 2019 McDonalds figures on having most of its 1400+ sites done. New gourmet burgers are making inroads and McDonalds is losing customers and share.

 

In the US it is estimated self-ordering kiosks in the U.S. number 600 which plans to expand that to 1,000 by years end.

Self Service Security – New Website for Camlock Systems

The international locking security company Camlock Systems Ltd has launched its new website, which can be seen at www.camlock.com. The old site has undergone a complete overhaul. Major new features improve every visitor’s experience, including a new product search function, a simpler way to request CAD files, a design contributing to easier navigation, and the availability of industry or market specific information. Camlock Systems’ locking security experts work in partnership with customers to supply or to design, develop and manufacture mechanical and electronic locking security using innovative technology. Camlock develops a range of solutions adapted to different needs. As a result, the new product search function enables visitors to apply … Continue reading New Website for Camlock Systems →

Source: selfservice.io

One of the last items always used in self-service is the innocent little lock.  You gotta have locks (if only to stop benevolent hackers such as ourselves…)

Self Service Trends – 10 Trends Super-Charging Self-Service

Self Service Trends From integrated technologies and expanding payment options, to location awareness and personalization, we take a look at the top ten trends driving explosive growth in self-service. Source: vsr.edgl.com http://vsr.edgl.com/reseller-news/10-Trends-Super-Charging-Self-Service97765 10 Trends Super-Charging Self-Service Need Some Numbers? There are many reports with many numbers and most of them are from research data firms trying to make… Read More »