Taco Bell Self Order Kiosks Get Inspiration From The Airlines

By | August 6, 2018

Taco Bell is trying to convince customers to order via kiosks instead of cashiers at restaurants across the US — and it’s drawing inspiration from an unlikely source

From Business Insider Aug 3, 2018

taco bell ordering kioskTaco Bell is installing kiosks in all of its restaurants.

 Hollis Johnson

  • Taco Bell is set to install self-ordering kiosks at all locations across the United States by the end of 2019.
  • The fast-food chain turned to the airline industry to better understand how customers reacted when confronted with machines instead of human employees.
  • Taco Bell ‘s biggest takeaway was that airlines made a major mistake by not having employees around to help customers understand how to use kiosks — a misstep the chain plans to avoid.

Read full article on Business Insider

Author: Staff Writer

Craig Keefner is the editor and author for most Kiosk Association and kiosk industry. With over 25 years in the kiosk industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.