McDowell previously worked at SUZOHAPP from 2010 to 2017, successfully leading the gaming business in Australia and Asia. He rejoins the company from Coinflip, a global digital currency platform, where he was SVP/GM of US Kiosks. Prior to that, he held the position of CEO of Atlas Gaming Pty Ltd, an Australian developer of proprietary gaming content and products.
“We are thrilled to welcome Geoff back to our global leadership team to lead one of our core divisions,” said Drew Scielzo, ACON Partner. “His proven track record in growth and strategy execution will be invaluable as we continue to serve our customers and achieve strong results. We also extend our gratitude to Sim Bielak for his years of dedicated service and leadership at SUZOHAPP.”
Geoff McDowell is excited about his return and the opportunity to drive SUZOHAPP’s success. “SUZOHAPP is an exciting company with tremendous growth potential and a strong team,” he said. “I look forward to embracing this new challenge in an industry I am passionate about!”
click for full size – from midland article ssa kiosk
Here are the key points:
New Kiosks: Social Security offices have installed new kiosks to improve accessibility and privacy. These kiosks are ADA-compliant and easy to use.
Enhanced Check-In: Modifications have been made to assist customers who are blind or have low vision.
Mobile Check-In Express: Customers can now use their mobile devices to check in by scanning a QR code, making the process faster and more convenient.
Commitment to Accessibility: Social Security is dedicated to enhancing customer service and accessibility through these new technologies.
Excerpt:”Exciting News: Introducing New SSA Kiosks
At Social Security we strive to make our services more accessible while maintaining your privacy. We installed new kiosks in most of our local offices to make it easier for you to check in and conduct business with us. The kiosks are private, easy to use without assistance, and provide consistent service to our customers.
Modifications to earlier screens have improved the check-in process, especially for our customers who are blind or have low vision. Each kiosk is compliant with the Americans with Disabilities Act (ADA) and includes the following features:
Accessible keypads.
Audio headphone jacks (complimentary headphones are available upon request).
Braille instructions for how to use the kiosk and report any accessibility issues.
Built-in thermal printers and ticket dispensers.
Enhanced 508-compatible check-in software.
Touchscreen monitors with privacy filters.
Here is a look at some of the parameters tested for.
We recruited dozens of test subjects with and without disabilities. Our prototypes were built to test potential solutions, and we also took the opportunity to test feature variations and what I would call “standard gaps”. For instance, we tested the optimal screen angle, we learned that some design features don’t work as expected (e.g. people in wheelchairs never notice that your screen can tilt), we have established a 34” minimum height for operable controls (buttons, touchscreen, printer, etc.), maximum angle of Braille instructions, and we brought in a bunch of existing SW requirements that really need to apply to kiosks (e.g. visible indication of focus).
Technology changes faster than people can keep up with. From the rise of remote work to the death of cable, it’s hard to keep up. With so much new information and technology coming out all the time, it’s hard to know what works, what is fantasy, and what is changing the game. To help you understand the current state of technology, here are the 10 biggest trends this year that have been changing the way people use technology:
Digital Purse Uber’s massive growth revealed the potential for apps to enter the consumer service industry and succeed (to say it lightly), but the company’s dominance also points out another interesting element of user behavior: people like paying through an app. It’s simple and clean. Users don’t have to worry about having enough cash or even getting out their wallet. The payment process is handled by the app. All you as a rider have to do is request the car in the first place.
This concept of the digital purse is only gaining steam, and many services have stepped up to bat. Most banks now offer mobile apps to manage your accounts, and Coinbase is even now providing regulated Bitcoin exchange in 26 countries, reviving cryptocurrency. Venmo entered the mobile payment market early and is massively successful on college campuses, but it still has security issues to work through. Recently services like Apple Pay, Samsung Pay, and PayPal One Touch have entered the market. Keep an eye on Samsung Pay’s growth because it is available in 85 percent of all stores, something no other service yet can compete with. Regardless of who comes out on top, the digital purse is booming this year.
Kiosk Kiosks – All Things Kiosk! — Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA which is a global organization focused on better self-service for customers and employees through kiosks and interactive displays. The Kiosk Manufacturer Association leads the efforts to optimize self-service engagements and outcomes using information technology such as kiosks.
The Kiosk Industry Group acts as the professional news and marketing website for the kiosk and self-service industry. We are funded by those companies for the benefit of developers, resources and client companies interested in self-service, kiosks, thin or internet terminals and POS systems. News about the industry and by the industry that is relevant to companies looking to utilize self-service, and companies that assist in doing just that (hardware, software and application).
The Kiosk Industry Group is which is part of the larger “The Industry Group” which covers not only kiosks, but solutions for digital signage, menu boards, patient check-in, retail automation, thin clients and smart city to name some.
2023?
Here are ten of the biggest technology trends for 2024:
AI Guardrails: Businesses are focusing on creating safeguards to mitigate AI risks1.
Energy Usage by AI: Advancements in AI are driving increased energy consumption1.
Social Engineering Attacks: There’s a continued rise in social engineering attacks, making cybersecurity more crucial1.
Human Skills in AI: Human skills are becoming essential for the effective uptake and integration of AI1.
Quantum Computing: Progress in quantum computing continues, though significant breakthroughs are still on the horizon1.
Business-Focused IT Spending: IT budgets are increasingly being directed towards achieving specific business outcomes1.
Zero Trust Models: There’s a renewed focus on zero trust security models to protect digital assets1.
Humanoids with Multimodal LLMs: Integration of humanoid robots with multimodal large language models (LLMs) is advancing2.
Enterprise Metaverse: The enterprise metaverse is expected to disrupt the future of work, blending digital and physical workspaces2.
Convergence of AI and Quantum Computing: The intersection of AI and quantum computing is poised to drive significant technological advancements2.
Join host Kate Orara as she chats with Frank Olea, CEO of Olea Kiosks, about the future of self-service kiosk technology. Frank shares insights into implementing kiosk solutions that enhance customer engagement across industries like healthcare, hospitality, and entertainment, while offering strategies to future-proof systems against inevitable hardware and software changes.
Listeners will learn how to balance advanced kiosk features with user-friendly design, promote self-service technology, and stay ahead of industry trends. Frank also provides advice for resellers on demonstrating the ROI of kiosk solutions to clients.
Tune in for expert insights on driving innovation and preparing your kiosks for the future!
Kiosk Solutions Notes
Best practices – healthcare self check in. 83% of patients checking in on kiosks. Used to be 13%.
Best practices – 68% of instore sales at California Fish and Grill. Added a second kiosk and boosted 20%
We went to FSTEC this year in Dallas and some of the presentations are pretty interesting. Thanks to Olea Kiosks , Pyramid Computer and Nanonation Software for making this possible.
$27 million reasons to care — Businesses across the U.S. in cities with Fair Workweek laws paid more than $27 million in violations last year.* This includes the cost of fines and court-ordered restitution to employees. *This includes fines and restitutions paid by the
following businesses in 2022: Chipotle, Shake Shack, McDonald’s, Ruth’s Chris Steak House, and Del Frisco’s.
Generative AI in restaurant marketing
○Examples
○Recommendations
○What to watch out for
Where else to use AI
○Guest journey / funnel stages
○Sentiment Analysis
○Segmentation
○Pricing
Takeaways
NCR Voyix Consumer Marketing is an all-in-one loyalty and marketing solution that helps brands drive additional revenue by removing the guesswork from customer data and creating personalized offers and communications that influence guest behavior.
Today’s Session Content
• Importance and growth of digital and third-party channels
• Delivery service partner performance metrics
o Speed
o Premiums & Fees
o Accuracy
o Satisfaction
• Restaurant vs Convenience Store comparisons
• Delivery service partner rankings
Many restaurants in the industry begin their self-service technology journey with a pole-mounted tablet solution.
However, these solutions don’t significantly disrupt consumer behaviors to increase ticket size and ROI. Additionally, they break down easily, the entire unit has to be replaced when this happens, and this solution is often scrapped in order to deploy a new product set at significant additional cost. Below we have outlined just a few of the benefits of our large-screen solutions, with durable commercial-grade components, the ability to update and repair individual units thanks to our modular design, and more. Plus, all of our product footprints can be adjusted to fit any size and space while still leading to greater ROI than other smaller screen solutions. It’s time to discover the ZIVELO difference, and rely on our experience successfully deploying thousands of kiosks to the top QSR’s in the nation. Are you ready to work with the best?
Over the holidays, the news highlighted the growth of retail sales (+5.2%) and specifically online sales growth (+18%), and rightfully so. But what is often buried in the headlines is the area of the greatest growth in retail – Buy Online and Pickup in Store (BOPIS) which was up by over 46% for the holidays. 1 The BOPIS experience is the focus of this collaborative research effort from Secret Shopper and IHL Group.
Between October and December of 2018, we sent 300 secret shoppers to research the BOPIS process for 10 top retailers across the US.
Introduction
The data we share here is both a current ranking of the retailers by experience, as well as a state of the industry – demonstrating where consumers are pleased with the BOPIS process and where things are falling short. It is important to note, the research here does not focus on a process that is prevalent among grocery stores, where products are delivered to a vehicle. Instead, it specifically examines BOPIS experiences where the consumer buys the product online, but must come into the physical store to pick up the items.
Malware locks Google Chrome in kiosk mode until you enter your password
New situation where hackers use kiosk mode to gain credentials. Bleeping Computer first reported. Excerpt — A malware campaign uses the unusual method of locking users in their browser’s kiosk mode to annoy them into entering their Google credentials, which are then stolen by information-stealing malware.
Specifically, the malware “locks” the user’s browser on Google’s login page with no obvious way to close the window, as the malware also blocks the “ESC” and “F11” keyboard keys. The goal is to frustrate the user enough that they enter and save their Google credentials in the browser to “unlock” the computer.
Once credentials are saved, the StealC information-stealing malware steals them from the credential store and sends them back to the attacker.
Here are the key points:
Malware Campaign: A new malware campaign locks users in their browser’s kiosk mode to steal Google credentials.
Attack Method: The malware blocks “ESC” and “F11” keys, forcing users to enter their credentials to “unlock” the browser.
StealC Malware: Once credentials are saved, the StealC malware steals them from the browser’s credential store.
Prevention Tips: Users should avoid entering credentials and try hotkey combos like ‘Alt + F4’ or ‘Ctrl + Shift + Esc’ to escape kiosk mode. If all else fails, perform a hard reset and run a full antivirus scan.
Malware Campaign: A new malware campaign forces Google Chrome into kiosk mode to steal Google passwords and other credentials.
Amadey Malware: The attack uses the Amadey malware loader, which has been active since 2018, to spread through malicious attachments, ads, and pirated software.
Avoiding Infection: Use keyboard shortcuts like Alt + F4, Ctrl + Shift + Esc, or Ctrl + Alt + Delete to exit kiosk mode safely. If these don’t work, reboot in Safe Mode and run a malware scan.
Prevention Tips: Install updates promptly, avoid unknown attachments and links, and consider using antivirus software for added protection.
Users who find themselves in the unfortunate situation of getting locked, with Esc and F11 not doing anything, should keep their frustration in check and avoid entering any sensitive information on forms.
Instead, try other hotkey combos like ‘Alt + F4’, ‘Ctrl + Shift + Esc’, ‘Ctrl + Alt +Delete’, and ‘Alt +Tab.’
Those may help bring the desktop on the foreground, cycle through open apps, and launch the Task Manager to terminate the browser (End Task).
Pressing ‘Win Key + R’ should open the Windows command prompt. Type ‘cmd’ and then kill Chrome with ‘taskkill /IM chrome.exe /F.’
If all else fails, you can always perform a hard reset by holding the Power button until the computer shuts down. This may result in losing unsaved work, but this scenario should still be better than having account credentials stolen.
When rebooting, press F8, select Safe Mode, and once you’re back on the OS, run a full antivirus scan to locate and remove the malware. Spontaneous kiosk mode browser launches are not normal and shouldn’t be ignored.
General Areas of Discovery and Due Diligence for Kiosk ADA Checklist Review
Kiosk ADA Checklist Initial Design
Begin your initial design phase with full accessibility accommodated. You can always do a cost/benefit analysis and compare later to a stripped-down unit with its inherent liability
Kiosk ADA Checklist Hardware
ada kiosk knee and Toe reach illustration – click for full size
Assistive considerations – user controls such as Braille and Tactile guidance
Hardware assistive device inventory (audio jack e.g.)
Software
Does your application extend to assistive technologies ( Example: ICT with a display screen shall be speech-output enabled for full and independent use by individuals with vision impairments.)
The Big Seven – captions, contrast, audio, focus, target size, errors and labels
Devices
Assisted interface – review available tactile interface devices (NavPad e.g.)
Review biometric and proxy interfaces – is there facial or is a mobile device required?
Testing
People with Disabilities – Blind, sight-impaired, deaf, quadriplegic e.g.
Mobility – People in Wheelchair or Quadraplegic user group testing
Installation
Space, protruding, and maneuvering space?
Light and any other environmental factors (ambient noise e.g.)
Notes
The above points are meant to provide a brief generalized direction that should be reviewed for any project.
Historically self-service or user-operated projects have been approached with little priority on ADA and accessibility.
More times than not true ADA is only offered as option which has costs in time and money, and generally minimized as much as possible to achieve price and delivery endpoints.
The Kiosk Association recommends beginning with true ADA as overall project scope to start with. Calculate your costs, timeframes and liabilities upfront. If you want to subsequently reduce the accessibility components for cost calculations, then you can always reduce your overall scope from your start point. You could develop a plan/method to accommodate and develop future accessibility for that matter.
The M51 rugged mobile computer delivers a 6″ FHD scratch-resistant touch display, Android 14 OS, powerful Qualcomm 6490 octa-core processor, integrated NFC and optional 2D barcode scanner. Available in WiFi and cellular models – both offer IP68, front and rear cameras and warm-swappable batteries.
I have one of the most fun jobs in the world and get to work with an amazing team of marketers. Imagine having the freedom to create a video like this! Here’s how the conversation actually started:
Creative Team: “We want to do something fun and creative with the new M51.”
Me: “Sure, go for it!”
Creative Team: 😁
mobile computer elo specs
Product number
Marketing description
E450425
Elo M51C Mobile Computer, 5G Cellular (NA), Wi-Fi 6E, Android 14 with GMS, 6-inch 2160×1080 display, Qualcomm 6490 Octa-Core Processor, 8GB RAM, 128GB Flash, Bluetooth 5.2, No BCR, NFC, 8MP Front Camera, 13MP Rear Camera, EloView compatible, Black
E450619
Elo M51C Mobile Computer, 5G Cellular (NA), Wi-Fi 6E, Android 14 with GMS, 6-inch 2160×1080 display, Qualcomm 6490 Octa-Core Processor, 8GB RAM, 128GB Flash, Bluetooth 5.2, 2D BCR, NFC, 8MP Front Camera, 13MP Rear Camera, EloView compatible, Black
E446755
Elo M51 Mobile Computer, Wi-Fi 6E, Android 14 with GMS, 6-inch 2160×1080 display, Qualcomm 6490 Octa-Core Processor, 8GB RAM, 128GB Flash, Bluetooth 5.2, no BCR, NFC, 8MP Front Camera, 13MP Rear Camera, EloView compatible, Black
E449855
Elo M51 Mobile Computer, Wi-Fi 6E, Android 14 with GMS, 6-inch 2160×1080 display, Qualcomm 6490 Octa-Core Processor, 8GB RAM, 128GB Flash, Bluetooth 5.2, 2D BCR, NFC, 8MP Front Camera, 13MP Rear Camera, EloView compatible, Black
E534089
Elo M51 Single Device Dock with Pogo-Pins
E367373
Elo M51 Single Device Dock with USB-C
E526176
Elo M51 4 Unit Device Charger
E526745
Elo M51 4 Slot Battery Charger
E533892
Elo M51 Spare Battery
E527331
Elo M51 Scan Handle
E527713
Elo M51 PTT USB-C Headset
E118460
Elo M51 Handstrap
E527515
Elo M51 Lanyard Connector
E527141
Elo M51 Holster
E525977
Elo M51 Rubber Boot
To learn more about Elo, visit our website or contact our sales team today by calling 844-356-3548 or by email at [email protected].
Elo Touch Solutions, commonly known as Elo, is a company that specializes in touchscreen technology. Here are some key points about the company:
History and Innovation: Elo has been a pioneer in the touchscreen industry for over 50 years. They are credited with inventing the touchscreen and have continued to innovate in this field.
Global Reach: With over 30 million installations worldwide, Elo’s products are used in various industries, including retail, hospitality, healthcare, and transportation.
Product Range: Their product portfolio includes interactive touchscreen displays ranging from 7 to 65 inches, all-in-one touchscreen computers, OEM touchscreens, touchscreen controllers, and monitors.
Customer Focus: Elo emphasizes quality, reliability, and customer satisfaction. They aim to provide personalized support and maintain long-term relationships with their customers.
Technological Leadership: The company holds over 400 patents and offers a broad range of touch technologies, including Surface Acoustic Wave, Projective Capacitive, Surface Capacitive, Infrared, and Resistive.
Elo’s touchscreens are commonly found in gaming machines, interactive kiosks, point-of-sale terminals, and many other applications. They are headquartered in Milpitas, California
Nice writeup and flowchart showing Coinstar bidding $70 for $100 card, then handing off to Blackhawk who sells the $100 card on Cardpool.com for $90. Coinstar and Blackhawk split the profit of $20 50-50
The scene: Disney and its spouse (also Disney) have just finished a hard evening’s grocery shopping. Cart piled high with all the things a growing-but-massive entertainment conglomerate needs, the pair stop at the store’s exit, right next to a distinctive bright red kiosk. Disney turns to its partner:“Honey, should we pick up a Redbox lawsuit tonight?” “Oh, yeah, that sounds like fun!”
Oct 2021 — Keeping track of the deployments and footprint for Coinstar locations is challenging. From the Coinstar website in December 2021 — Coinstar® is the global leader in self-service coin counting with 23,000 kiosks in North America, Europe, and Japan. More than 800 billion coins have been processed since Coinstar’s inception in the early 1990s. In the United States, consumers can convert their change to cash, a no-fee eGift card, or donate to charity at supermarkets, mass merchant, drug stores, and financial institution kiosk locations. Expanded cash services at Coinstar kiosks include purchasing cryptocurrencies and adding money into digital accounts. For brand advertisers, Coinstar now offers adPlanet™, which enables lead generation on the interactive kiosk screen and a flexible digital advertising platform that sits atop Coinstar kiosks at select grocery locations. For more information on Coinstar or kiosk locations, visit www.coinstar.com.
The recent news for Coinstar is the addition of crypto-currency
Crypto onboarding service Coinme has announced the introduction of six new digital assets available for purchase via cash deposits at kiosk stations located across the U.S following a partnership deal with Coinstar.
Alongside Bitcoin, users will also be granted access to Chainlink, Dogecoin, Ethereum, Litecoin, Stellar, and Polygon at a purportedly instant transaction rate.
CEO and co-founder of Coinme Neil Bergquist said that the crypto service has allowed the firm to “scale to 10,000 additional physical locations, providing instant cash onramps to crypto, which can be purchased and securely stored in the Coinme wallet or sent to nearly any wallet globally.”
The wait is over! Coinme is going beyond bitcoin and is now offering the top cryptocurrencies to buy with cash at over 10K Coinme-enabled, Coinstar locations!
Wayfinding Solution with Touchless Digital Signage
22miles wayfinding solution
Royal Hawaiian Center is the premier shopping and entertainment destination in the Waikiki neighborhood of Honolulu, Hawaii. The impressive mall features more than 310,000 square feet along a three-block stretch of Waikiki’s famed Kalakaua Avenue. With more than 100 shops and restaurants serving thousands of locals and tourists daily, an innovative technology solution was required that could empower guests to easily navigate and indulge while giving administrators the power to customize and make changes quickly. With Hawaii’s unpredictable seasonal weather, the solution would also need to hold up to the elements year-round, while providing easy access to engagement statistics.
The well-known shopping center’s recent $115 million dollar renovations included new construction and a visual makeover, and also ushered in the benefits of 22Miles digital signage technology. Mobile friendly contact-less interaction, paired with the company’s internationally known 3D interactive wayfinding, has helped to transform the dynamics of this Waikiki epicenter, providing visitors and residents accessible, safe engagement within a prominent public gathering space for entertainment and culture in Hawaii.
The launch of our 13 touch screen wayfinding kiosks with 22Miles software has created an international array of information at the touch of a finger. Guests can access immediate shopping and dining, have a touchless experience, or get interactive directions via text, offering real time information to thousands on a daily basis. The convenience of that immediate interactive solution for visitor needs is a great benefit to our customers.” – Helene “Sam” Shenkus | VP/Director of Marketing – Royal Hawaiian Center — See Video
The Technology
22Miles 3D Interactive wayfinding with integrated Secure mobile control, was implemented across 13 Waytouch Digital signage screens throughout the massive open-air shopping facility’s grounds. Positioned on multiple floors, near cornerstone retail shops and restaurants adjacent to entry points and hot spots, the digital screens feature a customized modern UI/UX design, with multi-language capability for Japanese, Korean and Mandarin.
22Miles Carry2Mobile also allows users to take the wayfinding kiosk design and wayfinding experience on the go…creating an immersive user journey that both informs and guides in whatever way the individual prefers to interact.
22Miles Wayfinding Solutions | Secure Mobile Control
As part of the award-winning PaaS (Protection-as-a-Service) suite initiative, 22Miles also provided Royal Hawaiian with a “Touchless Touch” option, where users can scan a QR code and interact with any of the facility’s four interactive screens on their own mobile device – providing a safer and more hygienic interactive experience.
Powering the shopping and entertainment center’s interactive navigation experience is 22Miles’ content management software, Publisher Pro.AioT. The technology eliminates uncertainty, saves time, and ensures optimum engagement for tourists, employees and local shoppers alike, helping them seamlessly navigate and interact with all facets of the retail and dining haven. The solution allows an endless array of visual communications options as the facility grows, allowing administrators to use the expansive digital signage platform to deliver news, social media, live notifications, emergency alerts, generate revenue from advertisements and infotainment, and take command of distributing any information they choose.
Royal Hawaiian’s immersive user experience includes:
Enhanced 3D Map Views (with 3D Design, Fly Over, Stacked View, Multi-floor destination, 360-degree direction controls, and screen orientation
13 interactive wayfinding Waytouch kiosks with weather-resistant touchscreens
Smart Pathway Algorithm (new-normal or restricted Automatic Destination Routing)
Intelligent built-in wayfinding algorithm that auto-generates directions based on personalized shortest path and ease of accessibility
Dynamic Map Pop Ups (Pop-up descriptions and images, alerts and safety notices)
ADA/Wheelchair Routes
Detour Pathway Rerouting (occupancy control pathways)
Smart Search
Map it Now (Instant display of turn-by-turn directions through SMS, QR Codes, Emails, and Printing)
Wayfinding Analytics (Easily track and monitor navigation searches occupancy and usage data)
Visit the blog for the complete story – From the 22Miles blog
MORE ABOUT 22MILES
Known for their pioneering Wayfinding solutions, 22Miles works with multi-use communities, sports facilities, convention centers, large arenas, and organizations of all sizes and types to create immersive experiential solutions for users, paired with easy-to-learn content management for administrators. To learn more about 22Miles Interactive Wayfinding, Secure Mobile Control, Protection-as-a-Service, or CMS PublisherPro.AioT, explore our website at www.22miles.com
If you are looking for more information you can visit the 22miles site or email [email protected]
Lawsuit: Steak ‘n Shake is being sued for allegedly violating Illinois’ Biometric Information Privacy Act (BIPA) by collecting and storing customers’ facial biometrics without proper consent.
BIPA Amendment: A recent amendment to BIPA reduces potential liability for businesses by counting multiple collections of the same biometric identifier as a single violation.
Damages Sought: The plaintiff seeks damages of up to $5,000 per violation and certification of a class action for affected customers.
References: The page includes related news about other companies facing BIPA lawsuits and updates on biometric privacy regulations.
Excerpt:
Introduced in 2024, the kiosks use facial recognition technology to streamline customer orders and track loyalty rewards. Massel alleges that Steak ‘n Shake failed to provide adequate notice or written consent as required under BIPA, raising concerns about data security and privacy.
Legal actions related to facial recognition technology are becoming increasingly common, especially as more states enact privacy laws. For example, Illinois’ Biometric Information Privacy Act (BIPA) has led to numerous lawsuits against companies like Facebook, Google, and Vimeo for allegedly mishandling biometric data.
The frequency of these legal actions is rising as awareness and regulation of biometric privacy grow. States like California and Oregon have also implemented laws to limit the use of facial recognition by law enforcement1. This trend suggests that as facial recognition technology becomes more widespread, the number of related legal actions is likely to increase.
There are two primary classifications of Point of Sale Terminal Types: Attended and Unattended Payment Terminals are classified into two major types, depending on the situation:
Attended Terminals
A POS Transaction occurring at an attended POS Terminal is a face-to-face Transaction, since a Sales Person or Representative is present at the time of the Transaction.
Unattended Terminals or Cardholder Activated Terminals (CATs)
A POS Transaction occurring at an unattended POS Terminal is a non-face-to-face Transaction, as NO Sales Person or Representative is present at the time of the Transaction. Examples of unattended POS Terminals include ticket dispensing machines, vending machines, automated fuel dispensers, toll booths, kiosks, and parking meters.
Resource: we highly recommend UCP Inc. and Rob Chilcoat for detailed questions on CAT terminals. For actual terminals we recommend Ingenico Self Service
Saying Yes to a McDonalds, Costco or a Home Depot
Quasi Classification of “Semi-Attended” — This is a gray area coined by processors in order to permit use of Attended Terminals in an Unattended Mode. Typically this is seen by large corporations (e.g. Home Depot, Costco) where they wish to use the same terminals throughout the business case with the same liability. The processors will “concede” to the use but only with additional stipulations for use. Preconditions for obtaining such a classification by the processor is directly related to leverage the corporation may exert. Small business is not in that position.
CAT Definitions
The generally used CAT definitions for Mastercard for example are for CAT1, CAT2, CAT3, CAT4, CAT6, CAT7 and CAT9
CAT Restrictions
CAT PCI Restrictions
Causes of CAT 3 chargeback:
The transaction exceeds the acceptable limit or
The card used was not valid at the time.
Friendly fraud
The card used by the fraudster.
Mastercard guidelines for CAT 3 chargeback:
CAT 3 dispute falls under the “Authorization” category with the chargeback reason code 4808.
The issuer has 90 days to file the dispute and the Merchant has 45 days to respond to the claim in dispute.
Comments
As far as the PCISSC is concerned there is no such thing as “semi-attended.” A device is either an attended device (used with the assistance and under the supervision of a representative of the merchant) or is unattended (cardholder activated and used for self-service). This gray area of “Semi attended” was coined by the processors who allow some merchants to use attended terminals in unattended situations which always comes with stipulations like the terminal must be only accessible during business hours and up to X number of self-checkout stations have to be supervised by an attendant, or you can’t sell alcohol or cigarettes at them. The alcohol stipulation was changed a while back by having the attendant at the self-checkout area check the ID and either swipe a badge or enter a code to allow for the sale of age-restricted products. If a kiosk solution provider wants to do everything aboveboard from a PCISSC perspective they should use unattended devices so that no exceptions ever have to be sought to operate in this semi-attended gray area with their prospective client’s processor. Use case and terminal model to be used are made part of a merchant account application and it is always possible an underwriter who reviews that application for risk might flag an attended device used at a kiosk as unacceptable. Also when it comes to an EMV certification, there is a whole host of tests scrips the person doing the certification has to run through to get an L3 EMV cert with a processor, and when the use case is for self-service there are additional tests cases that have to be run for the L3 EMV cert to cover unattended. It’s all-around best practice to use a device designed for self-service basically.
Resources
Somewhat dated but mostly true both sides of the Atlantic
URBANA, Ill. (WCCU) — Carle Hospital is advancing their transition to automated check-in kiosks for patients.
With more than a million visitors every year, Carle is looking to buy more kiosks to further improve patient convenience, privacy, and efficiency.
Right now there are 28 in use, but Cheryl Staske, Director of Patient Access, said they are making upgrades and looking to implement more across the county.
“It adds that level of privacy that patients sometimes feel uncomfortable speaking about private information in front of other people,” she said. “It’s a way of the future I think our world is going more high-tech.”
Each kiosk costs upwards of $10,000 dollars.
Carle is hoping to implement about a half a dozen more.
New self-serve technology at one East Valley medical clinic is allowing patients to quickly receive prescriptions and over-the-counter medications from a kiosk immediately following an appointment.
Source: www.eastvalleytribune.com
Practitioners at the location can send prescriptions electronically to the kiosk, which verifies patients using their ID. Patients then use the kiosk to interact with a pharmacist via telemedicine and receive their prescriptions.
The medications available at the kiosks – over 700 – were chosen based on a review of which drugs are prescribed most frequently by practitioners, Brite said.
The kiosks, which are roughly the size of a vending machine, do not include controlled substances such as narcotics or benzodiazepines.
The Clearwave self-serve medical check-in system improves workflow, streamlines the check-in process, and increases patient engagement as a result of its implementation. Additional benefits include improved patient satisfaction and overall experience because of myriad benefits the system provides. According to company research, patients spend an average of 21 minutes in health care waiting rooms that do not use self-service check-in software. Meanwhile, patient check-in registration times were reduced to just three minutes for clients using the Clearwave system.
Newsletter from our member Touchsource and their patient check-in kiosk.
Patient Self Check-In Kiosks from Touchsource:
Elevate Your Patient’s Experience and Alleviate Pressure on Staff
click for full size
asd
Why Patient Self Check-In Kiosks from TouchSource…
With over 15 years of experience, TouchSource, Inc. is an industry leader in public information and self-service kiosks. We’ve brought that experience to the patient self-check-in market with our Primera kiosk. The Primera model offers all of the features you would expect from a state-of-the-art self check-in kiosk, and more. With a full range of peripheral options, adjustable monitor, privacy screens and branding options the Primera is designed to make the self check-in process easy and efficient saving your staff time and your healthcare facility money.
Restaurant Point of Sale – An Explanation of TOASTTAB Surcharge
It is extremely hard to argue with numbers, and a restaurant point-of-sale system adds a 5% higher cost. Another brutal assessment by Jordan Thaeler of Reforming Retail. We are pretty picky. Very nice article to this weekend by Walter Isenberg of Sage Hospitality– a thoughtful article by Isenberg on better ways for cities and restaurants to deal with greenhouse gases. Sage Hospitality. I hate for Colorado to lose him due to poorly written regulations.
The world’s largest payments event closed its doors last week. During the 4 days, Ingenico Group showcased its most innovative payment solutions, empowering in-store, online and mobile commerce, and revealed the winner of Money20/20 hackathon. Here are the best moments of the event!
Source: storify.com
iSMP4 Companion, Moby/3000 bluetooth 4.0 mPOS, Android Pay, Connected Screens and TapHero
2/3/2017 — The Global Check-In Kiosks Market Report 2017 focuses on deep analysis of the current status of Check-In Kiosks industry. The study of Check-In Kiosks industry is very important to enhance business productivity and for the study of market forecast.
Primarily, Check-In Kiosks Market report 2017 basically displays the overview of the Check-In Kiosks industry, which consists of Check-In Kiosks definitions, applications, classifications and Check-In Kiosks industry chain structure. The 2017’s report on Check-In Kiosks global industry provides the detailed study of the international market including Check-In Kiosks development history, competitive analysis of market and leading players in these regions/countries (United States, EU, China, and Japan) and market share of each industry on Check-In Kiosks market.
Global Check-In Kiosks Market 2017: Competitive Analysis and Key Sellers:
1 Embross
2 IER Blue Solutions
3 Materna Information and Communications
4 NCR Corporation
5 Kiosk Innova
6 Olea Kiosks
Global Check-In Kiosks Market 2017 Analysis: By Application
Airport
Hotel
Hospital
Other
The report does the analysis of Check-In Kiosks global market and focuses on top leading Check-In Kiosks industry competitors. In addition to this, the Check-In Kiosks report also provides information on company profiles, product description, capacity, Check-In Kiosks production, cost, market revenue of Check-In Kiosks industry and contact details. The Check-In Kiosks report also includes product Types, price, revenue, sale, gross margin according to regions and growth rate of each category of product. Other regions can be added easily.
Then, the Check-In Kiosks market report 2017 include development plans and policies of Check-In Kiosks industry, price structures and Check-In Kiosks development processes. The Check-In Kiosks study also covers import/export details, Check-In Kiosks industry supply and utilization figures.
There are numerous ways retail giant Wal-Mart assesses customer service feedback from its 5,000 U.S. stores. But there is evidence that a kiosk positioned directly in the front of the store could be a new way Wal-Mart solicits direct customer service feedback from its 140 million weekly shoppers.
Seeking Alpha analyst Brian Gilmartin writes that one of the bigger issues over the last two years has been traffic erosion. The last time Wal-Mart U.S. posted positive quarterly traffic was in the fourth quarter of 2012. Following are traffic stats from Wal-Mart U.S. stores
WALMART STORE TRAFFIC
Oct. 2014: down 0.7%
July 2014: down 1.1%
April 2014: down 1.4%
Jan. 2014: down 1.7%
Oct. 2013: down 0.4%
July 2013: down 0.5%
April 2013: down 1.8%
Jan. 2013: down 0.1%
All eyes will be on Wal-Mart’s customer traffic report later this week (Feb. 19) as the retailer reports its fiscal fourth quarter results for 2015. Gilmartin said Wal-Mart is having to use price to offset low traffic, which is challenging the retailer’s “Every Day Low Price” mantra
McDonald’s announcement that it is rolling out touch screen kiosks to facilitate ordering in all locations has provoked various reactions; here’s what we think:
With a large swath of the workforce and students returning to work or campuses, executives are focused on two main areas: safety and agility.
This informative white paper explores the topic of the ongoing transformation of the office that is now happening. This transformation is introducing technologies and innovations into our daily lives that are modernizing the world in ways that will establish a lasting standard. Areas examined include:
The growing need for agile workplaces and learning spaces
Exploring “back to work” plans nationwide and the technological requirements of quickly adjusting to facilitate safe re-openings across markets and sectors
Pre-screening “healthy worker” technology that can interface with employee management systems or security systems
Communication and the virtual office
Desktop and mobile notification systems that keep employees instantly informed and are synchronized with the corporate communications signage on campus
Interactive wayfinding, room booking and desk hoteling to create dynamic and flexible floor plans.
22Miles has been a leader in Digital Signage & Wayfinding for nearly two decades. Partnering with technology leaders such as Intel®, Mersive, Crestron and many others. The California-based technology company is committed to the ongoing development of a unique technological ecosystem of solutions designed to navigate and overcome the challenges of a changing world.
American Green has created a marijuana vending machine that accepts Bitcoin.
Source: bitcoinist.net
Before long these things are going to serve up a DVD along with a slice of pizza and a coke to go with everything. I am not sure about Bitcoin. The units look to be renderings.
There are four drive-thru lanes, three dedicated to mobile or delivery orders. — Axios
The fourth lane is a traditional drive-thru, where you place your order at a kiosk and drive ahead for pickup. — Axios
Mobile order customers scan a QR code they received when they placed their order, then pull forward to receive their food. — Axios
Two-way audio and video technology lets customers interact directly with Taco Bell employees in real time.
Writeuup from Yahoo Business
Video
From NRN August 2021 — Taco Bell on Thursday unveiled its newest store design promising to be the speediest unit yet.
Dubbed the Taco Bell Defy — because it will “defy norms and define the future” — the new design set to break ground in Brooklyn Park, Minn., later this month will be a 3,000-square-foot, two-story restaurant with four drive-thru lanes. Three of those lanes will be dedicated to mobile or delivery order pickups, the company said.
Developed in partnership with 35-year franchise operator Border Foods, the new Defy location was designed by Minneapolis-based Vertical Works Inc. It will be the franchisee’s 230th Taco Bell and 82nd new restaurant build, though it’s not scheduled to open until summer 2022.
Though the Defy design will be among the smallest in terms of footprint, the restaurant is expected to serve more customers, reimagining a frictionless drive-thru experience, the company said.
Digital check-in screens will allow mobile order customers to scan their order via a QR code, then pull forward where their food will be delivered by a contactless proprietary lift system. Two-way audio and video will allow customers to stay in touch with team members in real-time.
There’s a silver lining to the unpredictability we experienced last year: 2020 accelerated the growth and advancement of the current payments landscape. In fact, the way operators set up their payment systems now will truly be a testament to how they thrive moving forward.
Payments have officially entered a new era, one that embraces innovation, convenience, and most of all, safety—and next-generation technology makes it all possible
Here are 5 payment trends that are forever changing the customer journey in food, beverage, and retail experiences and resulting in increased adoption, engagement, and loyalty.
Cloud technology will continue to rise
The accelerated integration of cloud technology is not a trend; it’s a revolution. In fact, according to International Data Group, 69% of businesses are already using cloud technology, and 18% say they plan to implement cloud computing solutions in the near future. Companies are eager to become more agile to be able to quickly respond to industry changes. The savings, flexibility, enhanced security, and mobility offered with cloud technology continues to drive increased adoption.
In point of sale, the cloud platform is easy to deploy, maintain and manage with the ability to make real-time changes from anywhere, anytime. Appetize’s native cloud technology allows an enterprise business to operate wifi, network, and offline, and Appetize is currently the only company in North America offering modern enterprise-level POS and digital ordering on a native, cloud-based platform.
Contactless payments will be the norm
Contactless payment technology has risen in demand faster than expected. According to a recent customer survey, 77% of Americans will prefer contactless payments even after the pandemic ends. Even Apple CEO Tim Cook says, “This contactless payment has taken on a different level of adoption. And that I think we’ll never go back.”
Contactless payments are rising because consumers are demanding touch-free payments. Whether it’s using ‘tap and go” payments, mobile wallets or stored and loaded value cards, you’ll see less cash and more touch-free concepts in this new “digital first” payments era prioritizing convenience and safety.
Contactless payments are also great for business. Customers would spend up to four times the average amount in restaurants if they could use order ahead technologies (ie: through mobile ordering), according to recent data. If technology is offered for ordering, customers return 6% more often and spend 20% more each time.
More businesses will convert to an omnichannel platform.
“Omnichannel” is an industry buzzword for 2021, and with good reason.
A unified, ominichannel platform offers both physical commerce (point of sale) and e-commerce channels (mobile and online ordering) in one system, providing operators modern, cloud POS, digital ordering, menu management, and advanced analytics to operate all sales channels from one system.
This is especially crucial for restaurants. The ability to support quick service,table service, drive-thru, self-service, mobile and online ordering, 3rd-party delivery, and retail transactions allows restaurants to offer guests improved experiences and the most convenient ordering options—while increasing their order volumes and revenue.
An omnichannel platform also allows technologies to integrate with a series of solutions or 3rd parties to meet all business needs for operations management. The legacy methodology of having a POS that provides everything from staffing to inventory to financial management no longer fits because solutions needed by one brand may only be 50% of another brands’ needs. Systems should integrate with best-in-class applications and not be an obstacle to running a business effectively.
Loyalty programs will increase.
Nearly half of Americans (48%) would dine at a restaurant more often if it offered a brand loyalty program. The most important factor for Americans to join a brand loyalty program? Discounts and special offers for future visits (54%); free food (27.5%); reaching a certain tier in a program (10%) and getting news and updates (5%).
Last year, a slew of quick-service restaurants—including McDonald’s, Taco Bell and Moe’s—developed loyalty programs, and more brands will follow suit in 2021. Loyalty programs have enormous benefits. Customers can earn and redeem points for discounts and incentives, but restaurants also have an advantage. They can personalize guest experiences and pull vital analytics and data to have a better understanding of their customers.
By embedding food, beverage, and retail ordering inside a branded, native mobile app, businesses can create a loyalty program, a great tool to keep customers coming back with incentives, like earning and redeeming points. This is all possible with an Open API, allowing 3rd party developers and partners to seamlessly integrate.
Customers are using their Smartphones to view menus, order, and pay for food, beverage, and retail with a convenient QR code scan, and businesses successfully thrive by supporting less cash and more frictionless ordering.
While QR codes have become a growing solution, and most businesses have adapted, the QR code technology continues to evolve — and the “location aware” capability is the latest advancement operators are seeking.
A location aware QR code provides the unique location information with each scan. Location identifiers contained in the QR code can include — and are not limited to — a table number, parking space, or seat at any business, whether a restaurant, stadium, marketplace, or event venue. The location-aware QR code technology lets both waitstaff and the kitchen know the specific location linked to a customer’s order, conveniently tracking where orders are placed to analyze traffic flow.
For instance, last year, Live Nation offered “Live At The Drive In,” an outdoor, socially distanced concert series where guests could enjoy live entertainment from the comfort of their own designated tailgate space (which included a respective parking spot). For the concert series, Appetize integrated location aware QR code signs spaced throughout the venue, and guests could scan the code with their phone to order food and beverage. Each scan signaled to the Live Nation staff the exact location/tailgate space the guest ordered from, allowing staff to deliver orders directly to them.
Thank you to all our partners who voted for us for the RSPA – Retail Solutions Providers Association Vendors of Excellence Awards! We are pleased to announce that we took home Gold in the Electronic Payments/Financing category! View all the winners by category here: https://lnkd.in/e–RCMJi
An RSPA Vendor Award of Excellence is an honor given to a vendor by their resellers and is highly coveted in the retail technology industry. RSPA Vendor Awards of Excellence are the only awards in the industry where resellers can actually vote for their favorite vendors in six categories: Electronic Payments/Financing, Technology Distributor, Software, Software & Hardware, Hardware Manufacturer and Reseller Support Services. See this year’s winners here.
About Datacap
Datacap develops hardware and processor-agnostic payment solutions for any Point of Sale regardless of industry vertical or operating system. Our industry-standard solutions are utilized by hundreds of Point of Sale developers in North America in an array of vertical markets.
REDYREF, our latest Gold Sponsor, is an American kiosk manufacturer headquartered in New Jersey. The company has been designing, engineering and manufacturing innovative self-service kiosk solutions for over 100 years. For more information visit REDYREF’s website or email [email protected].
REDYREF’s expertise covers applications ranging from digital directories to QSR ordering, ticketing, bill payment, and wayfinding. But what sets them apart are their in-house kiosk manufacturing capabilities. Their facilities include high-tech locations in four states, which allows them to serve customers across the U.S. using the newest, most cutting-edge machinery, like automated bending robots, state-of-the-art CNC machining centers, turret punch presses, automated powder coating lines, and super-fast, ultra-precise fiber lasers.
The company’s four manufacturing facilities serve all of North America. Each location — New Jersey, New Hampshire, Texas and Pennsylvania — offers a full range of state-of-the-art equipment and related services to meet almost any job specification. These capabilities enable REDYREF to provide a true vertically-integrated, end-to-end kiosk manufacturing experience to each of their customers, from design to deployment.
Nice read on new Kaiser user experience. Reminds me of new Centura hospital which just went in around the corner from me here in Denver.
The experience starts with the waiting rooms, which take their cues from retail and hospitality. At the Manhattan Beach outpost, the vibe is warm, West Coast modernism: There’s lots of wood, natural light, and inviting touches, such as a living wall of green plants. A pair of ATM–like kiosks near the front door allow members to check themselves in if they prefer not to wait for the tablet-wielding receptionist. They receive a text alert when the doctor is ready.
Kaiser’s new spaces are also about keeping costs low: They are designed to be more efficient at serving patients. The first 10 hubs are projected to boost the number of face-to-face visits per exam room by between 20% and 40% and to deliver overall square-footage cost savings of 10%, thanks to space-conscious floor plans, redesigned collaborative work flows, and investments in new technologies.
Creative Team: “We want to do something fun and creative with the new M51.”
Me: “Sure, go for it!”
Creative Team: 😁