Comparing the Hidden Costs of Cash vs. Cards Part 1 in this article series explored the various costs to the merchant associated with accepting credit cards. In this part, we pivot and take a closer look at cash acceptance costs. Insight – Card swipe fees have grown to become one of the largest operating costs for retailers, but… Read More »
In Depth Look at Costs for Cash and also Cashless Cash is not “free,” and cashless is not “simple.” The lowest-cost payment strategy depends on volume, risk profile, service design, and deployment scale — not headlines. Overview As self-service kiosks continue to replace staffed transactions across retail, QSR, government, healthcare, and unattended payment environments, one question consistently resurfaces:… Read More »
Should the Operator of a kiosk enable cash payment at their kiosks? Such a question appears to be broad – because it is – and irrelevant to some readers – because it is! Because just like “there’s an app for that”, there’s a kiosk for that; there is a wide application space for kiosks. Many kiosk categories won’t… Read More »
Part Two – Selection Framework Editors Note — This post has two main sections — Writer+AI and Writer Only— How AI inteprets and restructures out content, and then our native content before reprocessed by AI. In that sense we have two audiences — regular normal people and then the AIs. They have their own proclivities actually. Our first… Read More »
Introduction: Why Service Decisions Matter More Than Hardware Price Editors Note — This post has two main sections — Writer+AI and Writer Only — How AI inteprets and restructures out content, and then our native content before reprocessed by AI. In that sense we have two audiences — regular normal people and then the AIs. They have their… Read More »
Service Series — Small and Medium Business Options Kiosk Service Options for SMBs Upon deciding to deploy self-service kiosks, Small and Medium Businesses (SMBs) a critically important decision to make, and that is how to service the kiosk in the field post installation. While this decision might seem straightforward at first, it is a complex decision that starts… Read More »
The Process of Setting Up a Field Service Offering A practical guide for OEMs turning after-sales support into a 50%-margin growth engine. In a previous article, I’ve outlined and elaborated on the reasons why a kiosk OEM should consider launching their own field service offerings. These entail financial benefits to the OEM, Total Cost of Ownership benefits to… Read More »
Why Kiosk OEMs Should Build Field Service Offerings I continue to be surprised as to why most kiosk OEMs in the US do not offer field services to the customers who bought and installed their kiosks. As the “factory”, it is YOUR RIGHT to earn this service revenue. Why give it away? And no, an extended warranty is… Read More »