InfoComm – Memorable Retail Shopping Journeys

By | May 24, 2025
Four featured speakers with headshots and titles appear on a purple gradient background for this InfoComm interactive IC25 event. Text details a session on Retail Revolution set for June 12, 3:15–4:00 PM, at Spotlight Stage - Booth 4327.

Retail Revolution: Crafting Memorable Shopping Journeys

Don’t miss the InfoComm Retail Session with four experts. The goal is to show how AV innovations can make shopping trips more compelling, boost customer loyalty, and ultimately drive increased sales.
SS22
 Thu, June 12
 Booth 4327
 Design and Integration  Digital Signage 
Price: Free to attend

Why would you get out of your chair to go shopping unless the trip promised a memorable experience? Discover how cutting-edge AV technology, display signage, interactive engagements, and multisensory experiences enhance the shopping experience, create customer loyalty, and increase sales.

Speakers

Kathy Crumley, Global Business Strategist – Intel

Jean-Luc Tremblay, Sales Director – Infillion

Jeanniey Walden, CEO – Liftoff Enterprises

Michael Schatzberg, Co Managing Partner / Founder – Branded Hospitality Ventures

The session, titled “Retail Revolution: Crafting Memorable Shopping Journeys,” focuses on how advanced audiovisual (AV) technology, digital signage, interactive engagements, and multisensory experiences are transforming the retail environment. The goal is to show how these innovations can make shopping trips more compelling, boost customer loyalty, and ultimately drive increased sales.

Key Topics and Learning Objectives

Cutting-Edge AV Technology: Learn how the latest AV solutions are being integrated into retail spaces to create engaging and immersive environments that encourage shoppers to visit stores rather than shop online.

Digital Signage: Discover the role of dynamic, interactive display signage in capturing customer attention, delivering targeted messages, and enhancing the overall shopping experience.

Interactive Engagements: Explore how interactive technologies—such as touchscreens, augmented reality, and personalized content—can deepen customer engagement and make shopping more memorable.

Multisensory Experiences: Understand how retailers are leveraging sound, lighting, scent, and tactile elements to create a multi-layered sensory journey that differentiates brick-and-mortar stores from online shopping.

Customer Loyalty and Sales: Gain insights into strategies that use these technologies to foster stronger emotional connections with shoppers, leading to repeat visits and increased spending.

Session Format and Audience

The session is free to attend and takes place on the InfoComm show floor at Booth 4327 on Thursday, June 12.

It is designed for retail professionals, AV integrators, digital signage specialists, and anyone interested in the intersection of technology and customer experience in retail.

Why Attend?

Attendees will leave with actionable knowledge about:

The latest trends in retail technology and customer experience design

Practical examples of successful technology integration in retail

Ideas for leveraging AV and digital signage to stand out in a competitive market

Ways to create shopping environments that are not only functional but also memorable and emotionally resonant for customers

This session is particularly valuable for those looking to stay ahead in the rapidly evolving retail landscape and to understand how technology can be used not just for operational efficiency but for creating lasting customer impressions

More InfoComm Digital Signage resources

Author: Staff Writer

Craig Keefner -- With over 40 years in the industry and technology, Craig is widely considered to be an expert in the field. Major early career kiosk projects include Verizon Bill Pay kiosk and hundreds of others. Craig helped start kioskmarketplace and formed the KMA. Note the point of view here is not necessarily the stance of the Kiosk Association or kma.global