Uniguest provides kiosks to the hospitality, senior living, specialty retail, education and corporate sectors. The kiosks typically run a locked down version of Windows, and are managed by Uniguest rather than, for example, the hotel customers. With so many kiosks in so many different locations, that management inevitably involves the cloud — and when the cloud is involved there are often security lapses.
Starting with nothing more than a Google search, researchers from Trustwave SpiderLabs found a Uniguest website (ucrew.uniguest.com) that had been publicly exposed on the internet. This website appeared to contain all the tools that technicians would need to deploy or manage a kiosk on location. From this simple observation, the researchers were able to develop a train that would ultimately enable them, in their own words, to “dump all the data in the Uniguest cloud database, which includes admin, router and BIOS passwords, product keys and various other sensitive information, for what looked like all of Uniguest’s customers.”
SAFECRACKERS OF THE past put a stethoscope to a safe’s panel while turning its dial, listening for the telltale murmurs of the interlocking components inside. It turns out that modern safecracking, despite all its electronic upgrades, isn’t always so different. But now those involuntary murmurs are electric, and the combination they betray takes the form of ones and zeros in transit between a lock’s silicon chips.
At the Defcon hacker conference Friday, security researcher Mike Davis will present the results of years of research into a family of electronic safe locks all sold by Switzerland-based lock giant Dormakaba. Over the last two and a half years, Davis has found techniques to crack three different types of the Kaba Mas high-security electronic combination locks the company has sold for securing ATM safes, pharmacy drug cabinets, and even Department of Defense facilities, representing millions of locks around the world. Davis found that he could open many of those ATM and pharmacy locks in as little as five minutes with nothing more than an oscilloscope and a laptop. The technique also leaves no physical trace—other than the safe’s contents disappearing.
Unlock ATMs in Minutes article continued
Davis says he initially warned Dormakaba about the vulnerability of its Cencon locks two years ago, and shared findings about the other models over the following months. But fixing the vulnerabilities that Davis has exposed won’t be easy. Davis says that in at least some of the locks, there’s no hardware capable of encrypting the locks’ combinations to prevent his attack. Even if a software update could prevent Davis’ attacks in some cases, it likely would have to be implemented across millions of locks around the world, an expensive process sure to take years.
But Davis says he also isn’t giving anyone a simple playbook to replicate his attacks. He’s not publishing the code for his power analysis program, for instance, and he believes it would take significant, sophisticated work to recreate even the simpler techniques he pulled off. “I’m not looking to expose the locks that protect the nuclear codes,” Davis says. “I don’t think I’m giving anyone a loaded gun.”
Nice demo of Alexa self-order integration by Pyramid Technologies. Includes employee voice command and response sequences with Alexa combined with beacon technology for locating the customer.
FRANK MAYER AND ASSOCIATES, INC. NEW GOLD SPONSOR OF
KIOSK MANUFACTURER ASSOCIATION
Frank Mayer and Associates, Inc. will experience added benefits as new Kiosk Manufacturer Association gold member.
GRAFTON, WI – A longstanding member of the Kiosk Manufacturer Association (KMA), Frank Mayer and Associates, Inc.recently upgraded to gold membership status. The new sponsorship level includes participation in a variety of industry trades shows such as the National Retail Federation 2020 as well as access to market research and RFPs that come in through the KMA website.
US Access Board ADA and Accessibility Meeting with Randy Amundson standing next to Director David Capozzi
In addition, Frank Mayer and Associates, Inc.’s Technology Director Randy Amundson serves as chairperson for the KMA’s ADA and Accessibility Committee. Each year, the committee meets with the US Access Board in Washington, D.C., and in 2019, the group will present a preliminary outline of the Kiosk Industry Code of Practice which will combine all ADA regulations and technologies into one document. An exciting new addition to the document is a proposed framework for voice command.
Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. For more information on Frank Mayer and Associates, Inc., visit www.olea.com.
***
CONTACT: Cheryl Lesniak, Integrated Marketing Manager Frank Mayer and Associates, Inc. 1975 Wisconsin Ave., Grafton, WI 53024
(262) 834-1489 | [email protected]
This was a massive collaboration between several teams and organizations. I couldn’t be happier and more proud of all the folks involved, from software and hardware engineers, product managers, fellow designers, and our operations and brand folks. So to them, I say thank you
Jon Kantrowitz
@jkantro
·
As to what I did – I was the design lead responsible for the human interactions, user flow, and tablet user experience, which is the primary engagement for riders. Can’t wait for our early feedback from our field research this week.
asked here’s a bit of a breakdown. But first context again: This is being run as a trial in Toronto Airport; We leveraged existing kiosk hardware that we use in driver green light hubs, which we further modified for speed, cost effectiveness, and operations.
As smart cities rise in popularity, government IT leaders must also contend with the additional security questions these raise as well.
City leaders are flocking to smart city devices and technologies with myriad purposes and functions, ranging from air quality monitoring, alleviating traffic congestion, and improving government performance. However, city IT leaders must also remain measured in their approaches to these new technologies, especially considering the increased cost in managing more devices and the potential for greater threats penetrating these networks.
Several speakers at the Smart City Expo Atlanta conference addressed this issue, as more and more cities look to explore and embrace these technologies. Smart city technologies have been proliferating as of late across the country. One example is Columbus, Ohio, which received $50 million in grant funding and $520 million in private investment to use toward autonomous vehicle testing, new transportation models, and open source data systems. Additionally, the state of Ohio recently opened a testing ground for autonomous vehicles as part of ongoing efforts to invest in advanced transportation. Ohio is not alone in these endeavors, however, as Utah has invested $50 million in connected and autonomous vehicle infrastructure, and Louisiana passed legislation allowing autonomous semitrailer trucks on its public roads.
Deltek previously released its Smart Cities Report in 2018 highlighting several major trends and areas in which these technologies are being utilized and procured by city and county governments. Specifically, the report examines five different market segments or major categories, including smart transportation, smart emergency response, smart & big data, smart citizen engagement, and smart connected facilities. The report shows that procurement activity in these areas has increased over the past few years, as well as which cities and counties are leading the way.
Despite this growing popularity in smart technologies, as noted above, this is not without justified concerns. To go along with the question over securing these devices and networks they operate on, many organizations using these technologies are now amassing huge amounts of data that must be collected, managed, effectively shared, as well as kept safe.
Ultimately, it appears that smart technologies in cities and counties are here to stay, and these initiatives hold great potential to improve the lives of citizens, however local government IT leaders should maintain a measured and methodical approach to how they embrace them by ensuring IT security architecture is in place and capable, establish effective data governance policies, and balancing innovation with security.
An in-depth look into the market for child support enforcement technologies.
Background
Child support enforcement is the legal process through which a parent supports their child monetarily following the end of a marriage or relationship. Specifically, the non-custodial parent makes ongoing, periodic payments to the custodial parent for the financial benefit of the child. The majority of child support payments, which are court-ordered, are collected through direct wage withholding. Employers are responsible for reporting newly hired and terminated employees, withholding child support payments as ordered, and remitting payments to the state. Child support represents an intersection between the judicial system, employment authorities, and human services programs.
Information Technology
Several information technology systems are required to support a state’s child support program:
AChild Support Enforcement System automates management of the program, specifically providing caseload management, document management, and information sharing. Each state is required to have this system.
A State Disbursement Unit (SDU)is a payment processing center for child support payments. It processes checks received from employers and non-custodial parents before disbursing the funds to recipients.
A New Hire Reporting System is a central location for employers to report newly hired employees to the state shortly after hiring. This system helps child support agencies issue income withholding orders.
Procurement Landscape
There is significant variation between states in terms of which of the above technologies they procure externally versus developing in-house. Most states contract out to a vendor for one or two systems, while there are nine confirmed states that have vendors for all three. These states include Delaware, District of Columbia, Louisiana, Michigan, Mississippi, New Jersey, Ohio, Pennsylvania, and Texas. Overall, there are nearly 90 confirmed contracts throughout the country related to the three main child support technologies, including 24 child support enforcement systems, 38 SDU’s, and 25 new hire reporting systems. Four states currently have no confirmed contracts for anything – Hawaii, Montana, North Dakota, and Utah. Furthermore, 18 states are actively procuring one or more of these systems, meaning formal solicitations have been released or are being reviewed. The following states are currently accepting proposals:
In terms of contract values, there is approximately $1.5 billion in the collective market for child support technologies. Breaking this number down by technology, the average value of child support enforcement systems is about $36 million. California holds the most expensive contract for this technology at almost $125 million with Deloitte. For SDU’s, the average contract value is about $32 million. Ohio’s contract with Systems and Methods is the most expensive at approximately $165 million. Compared with these technologies, new hire reporting is generally less lucrative of a service. The average contract value is only $1.2 million, with Texas holding the most expensive contract at nearly $8 million with Maximus.
Indeed, Systems and Methods and Maximus, along with Conduent and Stellarware, are top vendors in the market for child support technologies. Systems and Methods and Maximus each have 15 confirmed contracts, while Conduent has 12, and Stellarware has 9. Other notable vendors include Protech Solutions, Informatix, Deloitte, and Accenture. Additionally, over half of all child support IT contracts have terms that range between five and ten years, including with renewal options.
Excerpt: It’s called “biometrics”—a type of artificial intelligence that maps the features of the face with such accuracy, it not only can identify that person but detect their sexual orientation and, in the most advanced versions, even gauge their emotional state. Casinos in Macau and elsewhere are now testing the technology as a way to identify card cheats, problem gamblers and more. Does this go beyond surveillance to spying?
Last month, Macau’s Gaming Inspection and Coordination Bureau (DICJ) acknowledged that “two to three” gaming operators in the world’s top casino market are testing facial recognition technologies, presumably to identify and eject criminals, card cheats, compulsive gamblers, underage players, dishonest employees and others whose presence in a gaming hall may be unwelcome.
DICJ head Paulo Martins Chan made soothing sounds about “strictly adhering” to privacy rules, but that may not ring true in Macau, which takes its orders from Beijing, or in the market’s billion-dollar casinos, where corporate concerns have sometimes overruled privacy concerns.
Besides, in an era where cameras are always looming, is privacy becoming obsolete? These issues are at the heart of a new report, published in June in the UNLV Gaming Law Review.
The report, And the Eye in the Sky is Watching Us All: Privacy Concerns of Emerging Technological Advances in Casino Player Tracking, looks at innovations in video surveillance, biometrics and other technologies— gesture recognition, too—that author Stacy Norris said have reached “an almost Orwellian level of intrusiveness.
Once upon a time in cold Russia of 2000 something important happened. A new payment system was born. It would soon dominate the whole country, become part of daily life of every single Russian, and spread across the borders to neighbouring Ukraine, Belarus and various X-stans.
The invention so ingenious that it is still unclear why it did not take off in comparable cash markets of Africa or South-East Asia. System so smart and obvious that many would not believe it was born, designed and engineered in Mother Russia. There is no other region on Earth that would have it to this day. I am still amazed at that too.
In the late 90s, early 00s there were no smartphones, iPhone was still years ahead, and the population was increasingly accepting the idea of the personal mobile phone. Mobile phones were becoming cheaper and cheaper, and everyone got a chance to own one.
Mobile operators issued scratch-cards with the airtime value, and you could buy those either in the telco offices, or through their agents. Scratch-card had a value, and you were supposed to dial the number on the card, scratch and enter the PIN from it (guided by the voice instructions). Much like in Kenya now and before, or the rest of Africa, the agent network was the main force for the operators, and the scratch-card — the main vehicle.
The history has many names of the first companies and persons that were responsible for the birth of this new payment system, and some of them are still very much active in the fintech space even today. Anyways, a machine was designed to sell airtime and accept cash for it. It is called payment terminal — literally, when crudely translated from Russian, and up to this day there is no obvious English name for it. For the lack of such thing anywhere else. I call it — payment kiosk, ATM-like machine, payment box, etc. And then show a picture.
Example of smart city kiosk this one by Peerless-AV
Detroit — Dozens of interactive booths with free Wi-Fi, suggestions for dining and shopping or finding an open shelter bed for the homeless might soon be sprouting up downtown.
The Downtown Detroit Partnership has entered into a 15-year agreement with Ohio-based IKE Smart City that calls for the installation of at least 30 kiosks in the city’s core and neighborhood districts, said Eric Larson, the partnership’s CEO.
The new technology is planned amid tensions in Detroit over privacy concerns tied to the use of traffic-mounted cameras, real-time feeds to the police department’s crime center and facial recognition software.
The kiosk technology — often equipped with high-definition security cameras — has also raised privacy concerns in some cities over unwanted surveillance and other features that may provide a user’s personal information to third parties.
Detroit is believed to be the first city deploying IKE kiosks without cameras, Larson said, but the terminals can be retrofitted later on “if everybody is comfortable with it.”
Waterford-based tech company Omnivend is rolling out its top-up kiosks to over 20 O2 stores around the country and is eyeing the UK market as it continues to grow.
Waterford-based tech company Omnivend is rolling out its top-up kiosks to over 20 O2 stores around the country and is eyeing the UK market as it continues to grow.
Customers using Omnivend’s technology in O2 stores to top up their mobile device enter their phone number at the kiosk and the credit is loaded directly onto their account.
Established in 2003, Omnivend now has 250 kiosks located in high footfall retail stores across Ireland.
We welcome Evoke as our latest KMA sponsor. Evoke works in all types of complete kiosk solutions as well as OEM standard models for people such as McDonalds.
WHO WE ARE
Evoke have been at the forefront of interactive digital technology since 2003 and work with some of the world’s biggest brands designing and manufacturing the latest in self-service solutions.
At our purpose-built UK headquarters, we combine dynamic workspace, showroom, warehouse, factory and production lines. In total we have over 50,000 sqft of the very latest energy efficient facilities where we are investing in extensive R&D and creating a dynamic, flourishing workplace.
Our highly trained production engineers work to continuously improve lean manufacturing processes and we deliver large scale roll outs of the highest quality to locations all over the world. With a culture of innovation and the best talent from around the country, evoke creative have the experience and capacity needed for your digital transformation.
We’ve won awards for our cutting edge design, our manufacturing quality and our people-centric business.
Evoke works with forward-thinking businesses around the world to design, manufacture, and implement the latest digital solutions both out-of-box and as part of our bespoke service. Our product range includes everything you need for your digital transformation: self-service ordering, digital signage, interactive experiences, video walls, RFID and payment, all supported by tried and tested software solutions and integrated with your existing systems.
Introducing the first portable temporary mobile kiosk trailer.
Capable of holding up to 8 kiosks in a thru wall configuration, this unit can give your site a boost in kiosk sales. The trailer is completely moveable and can be configured to be completely self-sufficient or connect to existing infrastructure and payment gateways to allow
an additional 8 kiosks to sell tickets, passes or whatever your enterprise needs to sell and/or dispense.
The trailer is fully heated and cooled and is hardened to allow it to be installed virtually anywhere you need it and in any weather. Place the unit where you think your customers will most benefit and reduce line ups, reduce wait times and improve customer satisfaction.
Self Service ADA Accessibility Requirements and Quiz
Kiosk Industry and KMA are offering a free consultation for ADA and Accessibility for your self-service project. Also to assist, a downloadable PDF with current ADA, Section 508 and ACA regulations that are currently mandated.
Excerpt below —
Are your kiosks ADA-compliant? Typically prospects and customers will include a stipulation that the units be ADA-compliant. We see many requests for proposals from city, state and federal agencies where that one line is the only line about ADA.
Almost all kiosks are ADA-compliant, to a degree. Most all likely will observe basic reach requirements but that is only one of over 30 standing regulations concerning hardware. And there are another 30 or so which apply to the software and interface.
So, go ahead and test your knowledge. You can also schedule a free consultation.
Self-checkout theft is an acknowledged problem, but what’s less talked about is who’s committing the crime.
Turns out, it may be someone you know — even you.
Perhaps an item you tried to scan didn’t have a barcode, so — pressed for time — you slipped it into your bag without paying, instead of flagging down a store employee for assistance.
You felt justified given the circumstances and figured the risk of getting caught was low. U.K. criminologist Adrian Beck calls this a crime of opportunity, one that’s turning average shoppers into “part-time thieves.”
“These aren’t people who are setting out in the day going, ‘You know what, I’m now going to go and steal some items from retailers,'” he said. “They’re just taking the opportunity that they are presented with at these machines.”
From 2016 to 2018, Beck studied retail sales losses caused by self-checkout theft and honest mistakes made by customers scanning their own items. The emeritus professor at the University of Leicester said it’s hard to differentiate between the two acts, because a customer’s intent is unknown.
A fan uses the visual-recognition system to purchase concessions at Empower Field at Mile High earlier this fall. Credit all photos: Paul Kapustka, MSR (click on any picture for a larger image)
Can technology finally help improve one of the biggest pain points in the game-day experience, namely waiting in line for concessions? At the Denver Broncos’ Empower Field at Mile High, a number of new technology initiatives debuted this year, all designed to improve the fan experience around concession purchases by providing more choice and streamlined checkout procedures.
While there are no hard numbers yet on the experiments, a Mobile Sports Report visit to Mile High earlier this year saw heavy use of the new technologies, which mainly include touch-screen ordering and payment systems as well as an innovative visual-recognition device to tabulate items in grab-and-go scenarios. A few quick interviews with fans at the stands got mixed reactions on whether or not the new technology actually speeded up the processes, but some stopwatch clocking showed speedy checkouts, especially those using the visual-recognition technology, where items are placed on a scanner bed which then quickly recognizes and tabulates the total on an attached payment screen.
For those of us who are now (maybe unwillingly) becoming accustomed to checking out our own items at supermarket self-checkout terminals, the Broncos’ stands that utilize the visual-recognition devices (from a company called Mashgin) are far easier to use than trying to scan a barcode for each item. At Mile High, the scanners are the perfect endpoint for a series of stands called “Drink MKT,” which are basically spaces with coolers filled with multiple beverage choices, from bottled water through multiple types of beer and other alcoholic drinks, including $100 bottles of John Elway Cabernet. At those stands fans simply walk in, choose what they want from a cooler and queue up for the scanners. When items are placed on the scanner beds the system’s cameras detect the items and generate a total bill, which is paid for by credit card on an attached terminal. Human-staff intervention is only needed to check IDs and to help fans open up the beverages before they leave the stand.
Editors note: lots of pictures included in original article
KMA’s Accessibility Research Panel serves as an ongoing feedback mechanism between KMA and the community. We invite companies interested in accessibility, associations dedicated to accessibility as well as users who are blind or partially sighted are invited to join and share insights and opinions on accessible technology and more through focus groups, online questionnaires and telephone surveys. Join the KMA ADA research panel today and help shape the future of accessible media.
Your privacy is very important to us and we want you to feel comfortable engaging with us online. KMA’s Privacy Policy is posted here and we encourage you to review it and contact us at [email protected] with any questions or concerns.
How to Join
To register for the KMA Research Panel please fill out the form below or call 1-720-324-1837.
[forminator_form id=”52339″]
Types of Research
KMA is committed to learning more about the interests of the blind and partially sighted community across the world. Panel members will be asked, at different times during the year, to participate in information-gathering projects, which may include:
Focus Groups
A focus group is a form of research in which a group of people share their perceptions, opinions, beliefs and attitudes towards a product, service, concept or advertisement. Questions are asked by a moderator in an interactive group setting.
Online Surveys
Online surveys are usually used with a large group of people so the answers can be statistically reviewed and analyzed. This type of survey can range from being short with just a couple of questions or long with in-depth areas being explored with many questions.
Telephone Interviews
A telephone interview is a process of data collection using a standardized questionnaire and calling panel members. It is a great alternative when online access isn’t the preference for respondents.
A group of people gathers around a digital kiosk at Paybotics trade show booth, where cannabis businesses explore self-order solutions. The booth showcases blue and white branding with the companys text and logo prominently displayed in the background.
Four individuals stand smiling at a trade show booth for Frank Mayer and Associates, Inc. The booth features kiosk displays and signage promoting cannabis self-order solutions. Banners, informational tablets, and a table with brochures complete the inviting setup.
Dec 14 2019 (Westminster) by Craig Keefner and Kiosk Industry Manufacturer Association
Mass Notification Systems
We see more and more of RFPS for Mass Notification Systems (MNS) and Emergency Alert Systems. These include Crisis Alerts and Alert Systems. Many schools.
As far as Free Mass Notification Systems there are very inexpensive CMS systems that can utilized in that regard and several of them have scope for specific MNS systems.
Below are a couple for review with scope of work examples (real life).
Seems like it would be a great adjunct function for digital signage and CMS systems to offer. They generally are in search of ROI and this would satisfy that requirement and minimize liability for customers with many public customers in mainly unprotected public areas. An idea.
California MNS December 2019 Scope of Work
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29806 California
Government Authority located in California; USA based organization looking for expert vendor for emergency mass notification system.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide emergency mass notification system.
– Provide a robust, interactive, reliable, high-speed notification system that can send notifications to thousands of recipients
– Ability to import private, listed, and unlisted call numbers to be updated at a minimum of half-year intervals
– Proposed solution must be an integrated public alert and warning system compliant and compatible and usable at initial installation
– Solution must be designed specifically for emergency notifications using a secure internet-based system
– Solution must have the capability to initiate at least 10,000, 30-second voice messages per hour
– Ability to send multiple notifications at the same time to the same or different recipients
– Ability to prioritize emergency notifications over standard notifications in the message delivery queue
– Able to publish a self-registration web page for residents to opt-in and opt-out
– Ability to initiate and deliver notifications 24 hours a day, 7 days a week, and 365 days per year (24/7/365) with 99.99% availability
– Ability to export existing recipient and contact information to excel or a csv file
– Ability to customize the greeting that precedes a message delivered by voice
– Ability to store and use multiple contact numbers and addresses for each recipient
– Ability to send both a recorded message and a text message in a single notification to all recipients for delivery to appropriate devices
– Ability to create and save pre-recorded voice and text messages for later use in notifications
– Ability to schedule any type of notification to be sent at a future date and time
– Ability to leave a message when a voice-delivered message reaches an answering machine or voicemail
– Ability to search for a geographic location using different criteria
– Ability to use an interactive map through a standard geographical information system format to select a geographic area using polygons and drawing tools.
(2) All questions must be submitted no later than January 10, 2020.
Saint Charles MNS SCOPE OF WORK
The City of Saint Charles, Missouri (hereinafter, the “City”) is a local government in the St. Louis metropolitan area with a population of approximately 65,000. The City is seeking a vendor to provide a Mass Notification & Emergency Alert System (hereinafter, the “System”) that has the capability of mass notification to individuals, as well as targeted messaging to individuals and groups through customized lists and geographic selection.
The proposed solution shall be a single, integrated solution offering comprehensive security and built-in redundancy of operations based on the concept of a unified messaging and communication
application. It should provide for a single, common process to issue alerts or other communication requests over multiple protocols and devices.
SYSTEM FEATURES
Any proposed System shall, at minimum, include the following features:
Integrated Public Alert & Warning System (IPAWS)
Multiple Groups for Messaging (i.e. General Public, Employee Groups, Other Internal Groups, etc.)
Public will be allowed to opt-in and/or opt-out at any time, editing their own information and desired alert types
Emergency & Non-Emergency Messaging via Text, Mobile App, Phone Call (Cellular & Landline), Email, and City’s Social Media
Geo-Targeting Capability (at minimum, point with radius; City prefers free form selection
for targeted distribution)
Unlimited System Users
Unlimited System Administrator Users
Unlimited Calls and/or Text Messages
Initial Training for Administrators (Train the Trainer Approach)
Capable of Creating & Storing Template Messages
Reporting Capabilities (i.e. Pre-Formatted & Ad Hoc Reporting Tools)
SYSTEM ARCHITECTURE, INFRASTRUCTURE & SECURITY
System shall be fully hosted by Vendor requiring no additional hardware, equipment, storage, etc. by City
System shall be web-based providing the City the ability to access the System via a secure internet connection from any computer, tablet, or smartphone to send alerts and notifications.
The Christina School District is soliciting competitive proposals to provide a modern, robust communication and engagement solution. This solution must include website design, development and hosting, a mass notification system, and a mobile application.
This request for proposals (“RFP”) is issued pursuant to 29 Del. C. §§ 6981 and 6982.
Issued By:Virginia Community College Shared Services Center
Type:Request for Proposals (RFP)
Category:Non-Professional Services – Technology
Work Location: Various
Description:The purpose of this RFP is to solicit sealed proposals to establish a contract(s) through competitive negotiations for the purchase of a commercially available web based emergency alert notification system including implementation and training for the Virginia Community College System including its 23 colleges.
Fire and Medical Alert Systems (34015)
Emergency Radio/Telephone Systems (411, 911 etc. Dispatch) (83845)
Audiotex Voice Response Systems (88316)
Voice Mail Systems (88390)
Telecommunication Services (Not Otherwise Classified) (91579)
Warning System Services, Citizen (91595)
Alarm Services (99005)
Disaster Preparedness/Emergency Planning Services (99029)
Summary
Emergency Mass Communications Solution Bid Solicitation: S-16500-00000005 Header Information Bid Number: S-16500-00000005 Description: Emergency Mass Communications Solution Bid Opening Date: 05/13/2019 02:00:00 PM Purchaser: Erin Smith Organization: Secretary of State Department: 16506 – Information Systems Location: ISCIO – Office of the CIO Fiscal Year: 19 Type Code: Allow Electronic Quote: Yes Alternate Id: Required Date: Available Date : 04/22/2019 02:00:00 PM Info Contact: Contact Erin Smith at 503-986-2270 or via email at [email protected] Bid Type: OPEN Informal Bid Flag: No Purchase Method: Open Market Pre Bid Conference: Bulletin Desc: Proposers are required to submit a written proposal covering the content requirements specified in the attached solicitation document. Vendors proposing qualifying products may be invited to perform a virtual demo for the agency. See the Attachments tab for complete information. Ship-to Address: Information Systems Division 255 Capitol St. NE Suite 180 Salem, OR 97310 US Email: [email protected] Phone: (503)986-0505 Bill-to Address: Business Services Division 255 Capitol St. NE Suite 180 Salem, OR 97310 US Email: [email protected] Phone: (503)986-2204 Print Format: File Attachments: Intermediate RFP – Emergency Mass Communications Solution.pdf Form Attachments: Item Information Item # 2: ( 990 – 39 ) Vendors must attach their pricing, as per the Proposal Content Requirements (see the Attachments tab). Agency is seeking a web-hosted, software-based Emergency Mass Communications Solution, and is requesting pricing and proposed costs for software and support. (Note that pricing has been disabled for this item. All pricing must be included as an attachment to your Quote.) NIGP Code: 990-39 Emergency Systems Monitoring Service to include Alarms and Operational Readiness Reporting Qty Unit Cost UOM Total Discount Amt. Tax Rate Tax Amount Total Cost 1.0 LUMP SUM – Lump Sum Manufacturer: Brand: Model: Make: Packaging:
Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.
Innovation is fast to market with the right partners in place, even with demanding projects such as integrating people with their environment. Read how Visionect and Soofa have been reinventing the urban landscape in 2019, creating the cities of tomorrow today.
No man is an island entire of itself, wrote John Donne way back in 1624. The powerful words hold as true as they did centuries ago, be it applied to humanity as a whole or, as in this case, a powerful partnership of two high-tech companies that have joined forces to create people-focused technology that brings communities together. Think peanut butter and jelly, Gilbert and Sullivan, Lennon and McCartney – and Visionect and Soofa.
A spinoff of the MIT Media Lab, Soofa is dedicated to creating the neighborhood news feed with screens everyone can see and anyone can use; a perfect match for Visionect, the premier designer and developer of ultra-low-power digital display solutions. The result of the cooperation are the electronic paper Soofa Signs that are installable with just four bolts and are powered by Visionect technology.
Taking over the US, the solar-powered communication hubs blend useful transit and neighborhood information with relevant local messaging and advertising. This is where they brought communities together in 2019.
1/7/2020 — Editor Notes: Elotouch announced new compute engine which is a bit of a first for them. Historically touchscreens with AIO options as well. They branched out somewhat into enclosures and a remote monitoring package last year. Big client would be Taco Bell. And in regards to TB, the accessibility of those units are still in question. Several groups have tested and been dissatisfied.
Couple of points on this product:
They provide a 12-V powered USB port for cash drawers. That competes with Dell, HP and Lenovo.
Its a little strange how the 8th generation is highlighted when we get 9th generation from Dell and others.
Impressive 16 ports
Celeron, i3 or i5
Celeron should provide a nice price break given Redstone pricing from Microsoft
Either Windows 10 (version not listed) or Linux (no OS)
TPM 2.0 instead of 1.2 to consider. Not sure if TPM chip is from China or Germany.
All in all good start for Elo albeit less than leading edge
EloPOS™ Pack Compute Engine Announced
Product Information
The EloPOS Pack delivers a powerful enterprise-ready compute platform in a sleek, compact form factor. Backed by the security and infrastructure of a Windows-based system with Intel’s Q370 Chipset and the speed of the Intel’s 8th gen processors, the EloPOS Pack provides the power you need to run your business. With versatile connectivity options, plug in anything from Elo’s latest monitor via single cable USB-C to a legacy printer requiring a 12V powered-USB. The system provides flexibility to make upgrades as your business requirements change.
Nice presentation video by Intel on next technology for Drive Thru Self-Order. There have been other interations with AI assist on the drive-thru with several companies including Zivelo. Presentation includes a number of new terms including Digital Natives.
Strategic Objectives
40% of restaurants want to improve business insights
Ticketing Kiosks and Hotel Check-In Kiosks by Olea
Included here are some recent pictures and video covering ticketing kiosks and hotel check-in kiosks by Olea. Olea Kiosks specializes in ticketing kiosks both indoor and outdoor as well as Check-In Kiosks. Olea is a Gold Sponsor of KMA. For more info contact [email protected]
Here is video from the floor
Pictures of Check-In Kiosks Vegas Hotel
A sleek ticketing and check-in kiosk features a large screen with Express Check In above a cityscape image. A card reader sits on the right, all elegantly perched on a light-colored platform.
Two self-service kiosks for ticketing and check-in, equipped with screens and card readers, stand on a wooden floor against a beige wall. A sign above highlights various cuisines, including home-style and traditional Asian dishes, sandwiches, and salads.
A person uses a ticketing and check-in kiosk at a hotel or event venue. Standing beside two kiosks, they engage with the screen of one unit, while two large bags sit on the floor nearby. In the background, a poster partially reads LEGEND.
The self-check-in area features ticketing kiosks set against a pink wall under a sign. To the right, attendees stroll through the convention centers bright lighting and patterned ceiling, while a security person with a suitcase stands nearby.
A row of six ticketing and check-in kiosks is lined up against a wall. Above them, signs read SELF CHECK-IN and STRAT Café, offering homestyle favorites, traditional Asian cuisine, sandwiches, and salads.
A new desktop kiosk setup features two large monitors displaying web pages. One monitor is equipped with a payment terminal, and a receipt printer is conveniently located below it. In the background, items and boxes are scattered around, adding to the bustling scene.
WASHINGTON – U.S. Senators Bill Cassidy, M.D. (R-LA) and Tammy Baldwin (D-WI) today introduced the Health Data Use and Privacy Commission Act to begin the process of modernizing our outdated health privacy laws and regulations. The presence of technology companies is increasing in health care, and health information is expanding beyond the reach of The Health Insurance Portability and Accountability Act (HIPAA). HIPAA is an over 25-year-old law that protects all interactions between patients and their doctors, but does not protect health data recorded on emerging technologies (cell phones, smart watches, etc.) which puts this data at significant potential risk.
This legislation forms a health and privacy commission to research and give official recommendation to Congress on how to modernize the use of health data and privacy laws to ensure patient privacy and trust while balancing the need of doctors to have information at their fingertips to provide care.
“As a doctor, the potential of new technology to improve patient care seems limitless. But Americans must be able to trust that their personal health data is protected if this technology can meet its full potential,” said Dr. Cassidy. “HIPAA must be updated for the modern day. This legislation starts this process on a pathway to make sure it is done right.”
“Folks across Wisconsin and the country are rightfully concerned about the security of their personal information, especially individual health care data, and it is time to give Americans better protection over these records,” said Senator Baldwin. “I am excited to introduce the bipartisan Health Data Use and Privacy Commission Act to help inform how we can modernize health care privacy laws and regulations to give Americans peace of mind that their personal health information is safe, while ensuring that we have the tools we need to advance high-quality care.”
This legislation is supported by American College of Cardiology, Association for Behavioral Health and Wellness, Association of Clinical Research Organizations, athenahealth, Inc, Epic Systems Corporation, Executives for Health Innovation, Federation of American Hospitals, Heath Innovation Alliance, IBM, National Multiple Sclerosis Society, Teladoc Health and United Spinal Association.
The Health Data Use and Privacy Commission Act would establish a commission to –
Conduct a coordinated and comprehensive review and comparison of existing protections of personal health information at the state and federal level, as well as current practices for health data use by the health care, insurance, financial services, consumer electronics, advertising, and other industries;
Provide recommendations to Congress on whether federal legislation is needed to modernize health data privacy, and if so, how to do it; and
Be charged with submitting a report to Congress and the President six months after all members are appointed, and include 17 members to be appointed by the Comptroller General.
Specifically, the Commission is charged with drafting recommendations and conclusions on the following:
The potential threats posed to individual health privacy and legitimate business and policy interests.
The purposes for which sharing health information is appropriate and beneficial to consumers and the threat to health outcomes and costs if privacy rules are too stringent.
The effectiveness of existing statutes, regulations, private sector self-regulatory efforts, technology advances, and market forces in protecting individual health privacy.
Recommendations on whether federal legislation is necessary, and if so, specific suggestions on proposals to reform, streamline, harmonize, unify, or augment current laws and regulations relating to individual health privacy, including reforms or additions to existing law related to enforcement, preemption, consent, penalties for misuse, transparency, and notice of privacy practices.
Analysis of whether additional regulations may impose costs or burdens, or cause unintended consequences in other policy areas, such as security, law enforcement, medical research, health care cost containment, improved patient outcomes, public health or critical infrastructure protection, and whether such costs or burdens are justified by the additional regulations or benefits to privacy, including whether such benefits may be achieved through less onerous means.
The cost analysis of legislative or regulatory changes proposed in the report.
Recommendations on non-legislative solutions to individual health privacy concerns, including education, market-based measures, industry best practices, and new technologies.
Review of the effectiveness and utility of third-party statements of privacy principles and private sector self-regulatory efforts, as well as third-party certification or accreditation programs meant to ensure compliance with privacy requirements.
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Endorsement Letter
February 9, 2022
Senator Bill Cassidy
520 Hart Senate Office Building
Washington, DC 20510
Senator Tammy Baldwin
709 Hart Senate Office Building
Washington, D.C. 20510
Dear Senators Cassidy and Baldwin,
We write to thank you for your leadership in introducing the Health Data Use and Privacyv Commission Act. The Commission established by this bill will make recommendations to Congress to help modernize health data use and privacy policies to ensure clear, consistent, and reliable patient protections while simultaneously ensuring health data gets where it needs to go to improve care and outcomes.
As the nation continues to adopt new and evolving technologies that surround everyday life and digitize nearly every interaction we have, personal privacy has never been a more important issue for policymakers. Congress is considering comprehensive privacy reform – and we support
these efforts – but most of these conversations are focused on consumer technology and data.
Health data is either carved out of these proposals or included in a new category of “consumer health data” which could lead to many entities being subject to duplicative requirements. The Health Insurance Portability and Accountability Act (HIPAA) law that led to today’s HIPAA Privacy Rule was passed over 25 years ago, and while HIPAA is still functioning well, it does not address the growing concerns regarding third-party applications or other technologies accessing health data that fall outside of HIPAA’s reach. Providers, health plans, and other covered entities and their business associates covered by the Privacy Rule as well as the patients they serve need clarity and consistency in health data privacy and use rules.
Given the advancements Congress has made in improving the interoperability of health care information and systems, your efforts to ensure robust consideration of health care data and privacy through the Health Data Use and Privacy Commission will provide useful perspective to the ongoing privacy debate. Secure and private health information should not be the enemy of medical innovation, clinical process improvement, or public health response. Careful consideration of these issues by the commission will inform policy makers to achieve the necessary balance of data liquidity and confidentiality necessary for a highly functional and trusted health system.
According to the International Association of Privacy Professionals (IAPP), “state-level momentum for comprehensive privacy bills is at an all-time high.”1 The patchwork of proposals across all 50 states could lead to further complexity and compliance burdens. According to the Information Technology and Innovation Foundation, should all 50 states pass privacy legislation in the absence of a federal law, compliance costs “could exceed $1 trillion over 10 years, with at least $200 billion hitting small businesses.”2 All of this stresses the need for a federal law governing data privacy, and there are at least 24 proposals related to data privacy before the 117th Congress according to the IAPP.3
As Congress considers privacy reform, your privacy commission will add much needed recommendations specific to the future of health information privacy and use. This issue is far too important to the functioning of our health care system and the trust of patients to get wrong,
and we appreciate your thoughtful legislation to help get these policies right. We look forward to working with you on passing the Health Data Use and Privacy Commission Act into law.
Sincerely,
American College of Cardiology
Association for Behavioral Health and Wellness
Association of Clinical Research Organizations
athenahealth, Inc
Epic Systems Corporation
Executives for Health Innovation
Federation of American Hospitals
Heath Innovation Alliance
IBM
National Multiple Sclerosis Society
Teladoc Health
United Spinal Association
Dunkin’ announced it will host a grand opening celebration on Tuesday, February 4 to unveil its newest Next Generation Store in Nashville located at 400 21st Avenue South.
Attendees will get a glimpse at the store’s new modern design and in-store innovations, including a cold beverage tap system and Dunkin’ on Demand digital kiosk. With fully integrated digital kiosks, guests can completely control how they order by choosing to order with or without the help of a crew member. Dunkin’ has also introduced an area dedicated to mobile pickups, allowing members of the DD Perks® Rewards program who order ahead via Dunkin’s Mobile App to get in and out of the restaurant faster than ever before. For all orders placed for pickup inside the restaurant, guests will be able to track the status of their order via a new digital order status board.
Taco Bell keeps ringing the bell with additional Taco Bell Cantinas set to take over New York City.
The latest opening, reported earlier this week by the Commercial Observer, is located at 976 Sixth Avenue between West 35th and 36th Streets in Midtown and will be the first multi-level Taco Bell Cantina in the city. It will span two floors, where diners can feast on their chalupas and nacho fries with frozen margaritas and local beers.
From TechCrunch Feb03 — Some consolidation is afoot among the payments behemoths of Europe. Smaller, newer fintech companies are eating into their market dominance by adapting faster to changing spending habits, while also looking to capitalize on economies of scale. [Thanks to Frank at Olea Kiosks]
Today Worldline, a financial services company that provides everything from in-store point-of-sale terminals through to online payments, data analytics, banking and fraud protection, announced that it would acquire Ingenico, the huge point-of-sale terminal provider that controls 37 percent of the market globally, in a cash and share deal that gives Ingenico a valuation of €7.8 billion ($8.6 billion at today’s exchange rates).
The deal underscores two big themes in fintech, and specifically payments. The first is that the shift in payments and spending habits to more digital platforms has meant an increasing amount of fragmentation in the payments space, with each player getting a cut of the transaction: this means that a company doing business in this area needs economy of scale in order to make decent returns. The deal will give both companies a lot more economy of scale.
New Yorkers have been temporarily suspended from enrolling or renewing membership in Global Entry or several other trusted traveler programs, according to the Department of Homeland Security, which oversees the programs.
On Wednesday night, DHS revoked access to the programs for residents of New York due to a new state law that does not allow Customs and Border Protection, the arm of DHS that runs Global Entry, to access records from the New York Department of Motor Vehicles without a court order. The new law, dubbed the “Green Light Law,” went into effect in December 2019 and also prohibits the Immigration and Customs Enforcement, the DHS-run agency responsible for arresting and deporting undocumented immigrants, from accessing the information.
The Trump administration’s decision applies to four of the federal government’s five Trusted Traveler Programs: NEXUS, Global Entry, SENTRI and FAST. It does not apply to TSA PreCheck, which is used for air travel from U.S. airports.
The decision is expected to immediately affect 80,000 people who were in the process of joining the programs; their applications will now be denied, according to Cuccinelli.
DALLAS — DART plans to install 300 new interactive touchscreen kiosks over the next two years.
Several of them have already been installed at J.B. Jackson Jr. Transit Center east of downtown, where WFAA tested them out to see if they really do make customers safer and better-connected across DART’s service area like the transit agency promises.
Reported on Vital Vegas Feb 20202 – MGM Resorts testing automated beverage dispenser in casino. It appears to be situated in service area so it would actually be operated by employees. The bartender remains. It’ll be awhile before conversational AI (and customer charge method) are developed. Thanks to Frank at Olea Kiosks.
While everyone involved with the roll-out of drink dispensing machines have been sworn to secrecy (suck it, NDAs), we’ve heard from several employees they’re bracing for what could be the first wave of machines replacing jobs traditionally done by humans.
It’s no wonder Las Vegas unions dug their heels in during the recent contract negotiations. One of the sticking points: Automation.
It’s clear the union knew changes were coming and did their best to ensure employees losing their jobs would at least be treated fairly. Union leaders and members have said publicly they are “legitimately worried” about touchscreen beverage ordering systems.
Browser and PC Lockdowns Reason for Existence – Fortnite
Click for full size image
Feb2020 – We hear it all the time from the IT departments. “We can handle that situation”. We applaud the confidence but we continue to be entertained by photos like below where semi-determined users take advantage of that confidence in order to entertain themselves at your local self-service checkout kiosk. We have many photos like this you can run by your IT department. For reference we used to work and manage a large IT department. We said the same things and suffered the inevitable fate later.
Our recommendation is to at the very least delineate the capabilities of kiosk software that KioWare or Sitekiosk provide. At least catalog potential operational requirements. Better yet buy a copy and have your IT wizards provide the same functions. It’s all they do and they do it well. We suspect your IT department has a multitude of issues to focus on. Specific expertise and continued support and modifications are likely not their primary functions.
Thanks to Frank at Olea Kiosks for bringing to our attention.
We like that title. WP article covers Nordstroms and how they are adding martinis to the mix for shoppers. With all the analytics describing how doing this or doing that is going to increase sales per customer and provide an uplift, why not just do the obvious? Sell them a martini, triple their dwell time and double their sales slip. And let’s not forget cannabis-based alcohol is coming.
“Chardonnay in the shoe department: Retailers are increasingly serving alcohol to woo shoppers, vying to create an experience they can’t get online”
Excerpt:
NEW YORK — Walk past the $2,500 studded Saint Laurent boots and $995 Versace sneakers at Nordstrom’s newly minted flagship store, and you’ll end up at its most buzzed-about attraction: the full bar.
Shoe Bar, as it’s aptly called, specializes in $17 cocktails with names like Billionaire and Husband Daycare. It sells wine by the glass, half a dozen craft beers, and plates of chicken wings and meatballs. And by 4 p.m. most days, it’s packed.
Peerless-AV® Named 2020 Forbes Travel Guide Brand Official for Second Year in a Row AV manufacturer honored as the Official TV Wall Mount & Outdoor TV Provider for the Luxury Hospitality Industry
AURORA, Ill. – February 26, 2020 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, is delighted to announce that it has been appointed a Brand Official by Forbes Travel Guide (“FTG”), the creators of the original Five-Star rating system. As the Official TV Wall Mount & Outdoor TV Provider, Peerless-AV® joins a stellar list of FTG Brand Officials, all handpicked for excellence within their sector.
An outdoor balcony with a wooden deck overlooks a pool and lush tropical landscape, an oasis worthy of a Peerless Forbes Award. Stone and wood seating areas face two screens displaying food images, while palm trees, the blue sky, and hotel buildings beautifully frame the view.
A luxurious poolside bar with submerged stools in clear blue water, celebrated with a Peerless Forbes Award. Three digital menu screens display drinks. In the background, sun loungers and a building with ornate architecture enhance the bright and sunny atmosphere.
The modern hotel lobby, a recipient of the Peerless Forbes Award, features a curved reception desk on the left, marble flooring, and recessed lighting. The seating area includes wicker sofas and tables, with wall art and large windows draped with elegant curtains in the background.
A spacious, modern lobby with large floor-to-ceiling windows and glossy marble floors exudes the elegance of a Peerless Forbes Award winner. Potted plants and sleek seating are arranged neatly. A digital information kiosk stands centrally. Natural light floods the space, creating a bright and inviting atmosphere.
The outdoor luxury pool area boasts submerged round bar stools by a bar with menu screens, featuring drinks and food. The prestigious Forbes Travel Guide seal, showcasing the Peerless Forbes Award affiliation, highlights its collaboration with Peerless-AV for mounts and outdoor TV provider in 2023.
A black circular logo features the text Forbes Travel Guide at its center, while the outer ring announces Official TV Wall Mount & Outdoor TV Provider 2020 and proudly showcases Peerless-AV®, hinting at its Peerless Forbes Award distinction.
Forbes Travel Guide is renowned for its prestigious annual Star Ratings of hotels, restaurants, and spas worldwide. It takes an equally considered approach to each Brand Official, ensuring the brand aligns with its high standards and perfectly complements its Star-Rated properties. The Brand Official program connects Star-Rated properties with exceptional brands that are equally dedicated to serving discerning clientele.
With a wide range of award-winning AV solutions, including LED and LCD video wall mounting systems, fully-sealed outdoor TVs, TV wall mounts, and kiosks, Peerless-AV’s products seamlessly align with the aesthetic and customer-centric features expected of luxury hospitality settings.
“Peerless-AV is a fantastic addition to our 2020 Brand Officials lineup, which has been carefully curated to provide the best products, services, and experiences for guests,” said Filip Boyen, CEO, Forbes Travel Guide. “Peerless-AV raises the bar as the Official TV Wall Mount & Outdoor TV Provider for the hospitality industry with a focus on providing seasoned travelers with seamless luxury, just like our Star-Rated properties.”
Among its many solutions, Peerless-AV’s UltraViewTM UHD Outdoor TV and XtremeTM High Bright Outdoor Displays are two of the brand’s most commonly employed products for the hospitality industry. The UltraViewTM UHD Outdoor TV is an all-weather solution that makes the ultimate outdoor entertainment experiences a reality. The XtremeTM High Bright Outdoor Displays offer outdoor daylight readability for advertising, wayfinding, and more. Both displays are fully sealed to protect against the elements, and provide an anti-reflective, high-definition screen for optimal viewing.
Alongside multiple product solutions for the hospitality industry, Peerless-AV’s SEAMLESS LED Wall Integration Program offers support and installation needs for complex hospitality designs and integrations. Custom project managers and engineers
from the SEAMLESS LED Solutions team plan and create custom LED configurations to meet the unique needs of the luxury hospitality industry, from eye-catching LED installations in hotel convention centers to large-scale outdoor signage.
Peerless-AV also offers a variety of innovative mounting solutions, including its line of TV and video wall mounts, integrated kiosks, desktop mounts, carts, and stands, offering the flexibility and adjustability required in a hospitality setting. Peerless-AV remains the brand standard for leading hotel chains and the most trusted mounting solution in the hotel industry.
“We are proud to be recognized by Forbes Travel Guide as the Official TV Wall Mount & Outdoor TV Provider for the second year in a row,” said Megan Zeller, Business Development Director, Peerless-AV. “Providing high-quality AV solutions for luxury hospitality venues is a key focus for our team at Peerless-AV.
Whether implementing an interactive kiosk in a hotel lobby, an outdoor display in the pool and bar area, or a sleek TV wall mount in every guest room, Peerless-AV is able to truly enhance the guest experience across an entire property.”
For more information about Peerless-AV’s indoor and outdoor solutions for hospitality applications, please visit:
Connect with Peerless-AV® via social media on Twitter, Instagram, LinkedIn, Facebook, and YouTube.
About Peerless-AV
Driving Technology Through Innovation For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, including outdoor displays and TVs, complete integrated kiosks, video wall mounting systems, professional carts and stands, and more. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless- av.com.
About Forbes Travel Guide
Forbes Travel Guide is the only global rating system for luxury hotels, restaurants and spas. Our anonymous professional inspectors evaluate based on up to 900 objective standards, with an emphasis on exceptional service, to help discerning travelers select the world’s best luxury experiences. The only way to get a Five-Star, Four-Star or Recommended rating is by earning it through our independent inspection process. For more information about Forbes Travel Guide, please visit forbestravelguide.com.
Media Contacts
Peerless-AV Alyssa Morrello [email protected] (732) 212-0823