Category Archives: Kiosk Newsbits

Kiosk manufacturer news

Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA, a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

The Kiosk Industry Group acts as the professional news and marketing website for the kiosk and self-service industry. We are funded by those companies for the benefit of developers, resources and client companies interested in self-service, kiosks, thin or internet terminals and POS systems. News about the industry and by the industry that is relevant to companies looking to utilize self-service, and companies which assist in doing just that (hardware, software and application).

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ADA Kiosks – Walmart settles over payment machines

Walmart has agreed to settle a disability-rights suit by installing equipment in its stores in California that will enable people in wheelchairs to read the screens at checkout display terminals and make credit card purchases on their own. The proposed settlement in federal court in San Francisco is intended to make the point-of-sale machines at Walmart’s more than 200 stores in the state accessible to the more than 300,000 Californians who use wheelchairs or motorized scooters. 

Source: m.sfgate.com

Big deal for NCR who now needs to fix their design?

KioWare Remote Server Interface Update

Tuesday, January 05, 2016 KioWare has released a new version of their KioWare Server & KioCloud kiosk management product solutions. All KioWare products can be used to secure mobile devices such as tablets, desktops, and smartphones running Android or Windows Operating Systems.  KioWare kiosk software products lock down your device into kiosk mode, which secures the overall operating… Read More »

Self Service Kiosk Market Growth Driven by Smart Cities to Hit 5% CAGR

According to Global Self-Service Kiosk Market 2016 – 2020 report, interactive touchscreen kiosks are a noteworthy feature of smart cities, which are growing in number across the globe and analysts forecast the self service kiosk market to grow at a CAGR of 5% during the period 2016 – 2020.

Source: www.marketwatch.com

These kiosks are used in smart cities for interactive advertisements, online shopping, and tourist information, among others. Kiosk vendors are taking notice of the opportunity they have in smart cities.


Tablet computers which are sleek and handy are fast replacing big self-service kiosk machines. In hotels and restaurants, tablets are being used to allow customers to check in, place orders, and provide feedback. Different industries are expected to adopt tablets in order to replace kiosks and save significantly on costs.


Application Segmentation and Analysis of the Self-service Kiosk Market – Entertainment, Financial services, Healthcare, Retail, Travel and Others (public spaces, educational institutions, governments, hotels, and restaurants)

The retail segment dominated the market during 2015, with a market share of 46%. Self-service kiosks are used in self-checkout systems, which are witnessing high adoption. This helps retailers reduce labor costs and consumers to save time. 

The Americas accounted for 62% of the market share during 2015 and is expected to grow at a CAGR of 2% during the forecast period. The presence of large retailers in the US and increasing adoption of self-service kiosks by segments such as entertainment and financial services is driving the market in the region.


The key vendors analyzed in self-service kiosk market report are Diebold, IBM, KIOSK Information Systems, NCR, and Slabb. Other prominent vendors in the market include Meridian, Outerwall, Phoenix Kiosk, Photo Finale, Rosendahl Conceptkiosk, and TravelersBox.

Biometric Kiosks Car Rental Check-In and Check-Out Using Facial

biometric kiosk check-in image

Editors Note: News post published by Hertz 12/11/18 Hertz and CLEAR Partner to Reimagine the Car Rental Experience Travelers Can Now Get on the Road Faster Than Ever Before by Using their Face or Fingers at the Exit Gate NEW YORK and ESTERO, Fla., Dec. 11, 2018 – Hertz and CLEAR today announced the launch of Hertz Fast Lane powered… Read More »

Posiflex Launches New TK Series Interactive Kiosks

Posiflex Launches New TK Series Interactive Kiosks See link for more info and the video is recommended Paragon TK-3200 Series – 32” Interactive Kiosk Packed with functionality and convenience in an appealing design, the Paragon TK-3200 Series is a 32” interactive kiosk that is suited for retail stores, quick service and fast casual restaurants. It serves as a seamless… Read More »

City Market betting on new Scan, Bag, Go system to save customers time | SkyHiNews.com

If you walk into Granby’s City Market in coming days you will notice a new kiosk just past the store’s interior doors and a series of signs reading “Scan, Bag, Go.”

Both the kiosk and the signs are part of a new shopping and payment system being set up at City Market and King Soopers stores across the nation. Granby’s City Market is one of 34 stores in Colorado where the new technology is being introduced this spring. Adam Williamson, corporate spokesman for City Market, said the Granby Scan, Bag, Go system is set to go operational on April 19.

“The one commodity that everyone wants is time,” Williamson said. “Once you are comfortable with this system the simplicity is nice. You scan as you go, bag as you go, and pay through either the app, if you have it set up, or pay through self checkout.”

Source: www.skyhinews.com

According to Williamson, shoppers will be able to utilize the system either through a downloadable app on their smart phones or via handheld scanning devices that will be provided by the store at the Scan, Bag, Go kiosk. Shoppers will be able to scan barcodes located on products or on the shelves where the product is located using the handheld devices or their phone’s camera.

After scanning an item the price will be logged on a shopper’s scanning device, which will show a running total of all items to be purchased. After shoppers have gathered all their desired items they will be able to pay either through their phone application or via the store’s self checkout lane.

GLI Industry Advisory – Wagering Systems & Gaming Kiosk

“GLI-33 – Standards for Event Wagering Systems” Release for Industry Comment April 3, 2019 – Gaming Laboratories International, LLC (GLI), is pleased to announce the release of the draft of “GLI-33 v1.1, Standards for Event Wagering Systems” for industry-wide comment. GLI-33 v1.1 reflects a revision to the core event wagering standard to provide better clarity between technical requirements,… Read More »

NRF Kiosks – Ingenico and Pyramid announcement

Press Release: Ingenico and Pyramid announcement Paris, Thursday 10 January 2019 Ingenico and Pyramid blend their expertise to distribute the ultimate connected kiosk Ingenico Group (Euronext: FR0000125346 – ING), the global leader in seamless payment, and Pyramid, leading integrator and kiosk solution provider, today announced their partnership for the distribution of Think&Go connected kiosks. These combine Ingenico’s expertise… Read More »

Diebold Venture With Inspur Provides ATMs & Kiosks To China

NORTH CANTON, Ohio, Dec. 18, 2015 /PRNewswire/ — Diebold Forms New Joint Venture With Inspur, One Of China’s Leading IT Companies, To Provide ATMs And…

Source: www.prnewswire.com

NORTH CANTON, Ohio, Dec. 18, 2015 /PRNewswire/ — Diebold, Incorporated (NYSE: DBD) today announced it is forming a new joint venture with a subsidiary of the Inspur Group, a Chinese cloud computing and data center company, to develop, manufacture and distribute financial self-service solutions in China.  Inspur will hold a majority stake of 51 percent in the new joint venture, which will be named Inspur Financial Information Systems, Ltd.  The joint venture will offer a complete range of self-service terminals within the Chinese market, including automated teller machines (ATMs). Also, Diebold will serve as the exclusive distributor outside of China for all products developed by the new joint venture, which will be sold under the Diebold brand. 

In addition, to support Diebold’s services-led approach to the market, Inspur will acquire a minority share of Diebold’s current China joint venture.  Moving forward, this business will be focused on providing a whole suite of services including installation, maintenance, professional and managed services related to ATMs and other automated transaction solutions. 

Inspur Group is an $8 billion Chinese multinational information technology provider headquartered in Jinan, Shandong,China, with more than 70 years in business.  The company specializes in IT hardware and software, and is a leading self-service kiosk manufacturer for major financial institutions in China.  Inspur’s clients and business partners also include LG, IBM, Cisco, Microsoft, VMware and Micron.

“Partnering with Inspur enhances our competitive position and deepens the relationship with our customers in China,” saidAndy W. Mattes, Diebold president and chief executive officer.  “Inspur’s strong reputation as a leading China IT company with a global footprint allows our new joint venture to bring more innovative solutions to China’s financial institutions and strengthens Diebold’s go-to-market strategy in this important market.  We look forward to re-igniting growth in China and are excited to work with Inspur to sell a complete suite of self-service products and related services.” 

“We are very happy to enter into this venture with Diebold, a well-respected global leader in financial self-service solutions, to continue growing our own presence in this market in China,” said SUN Pishu, president and CEO of Inspur Group.  “Inspur is one of the fastest-growing self-service technology providers in China.  Combining both company’s technology, sales expertise and existing presence in China will be of great value, both to our clients and our respective businesses.” 

Upon closing the agreement, Diebold will appoint a chairman of the new joint venture, while Inspur will appoint a chief executive officer for the business to lead day-to-day operations. The agreement is anticipated to be finalized in mid-2016, pending regulatory and other approvals, with plans to begin manufacturing and distribution activity immediately after regulatory approvals. 

Kiosks, Tablets, and Mobile Orders Coming to a Restaurant Near You

From McDonalds Experience of the Future to Panera 2.0, the restaurant industry is investing heavily in technology as a means of reducing costs and improving the dining experience.

Source: www.foxbusiness.com

Takeaways

1. lift to final ticket
2. self-order more likely to order ancilliary items
3. End of meal it is all timing. You have to catch the moment.

 

Shen: Yeah. I will add,in addition to McDonald’s,Wendy’s announced earlier this year that they would install kiosks at about 1,000 of theirlocationsby the end of this year. They’ve cited similar things that we’ve talked about,reducing labor costs, for example. But on the Panera side,Panera 2.0, some things management has said that I think make it really interesting, in terms of the lift inticket size that you can get from thesekiosks, there is a quote from,I don’t know if it was somebody in their management, but I found this quote that basically said, “People who order at a kiosk will generally spendabout twice as longordering with that kiosk than they doif they’re speaking directly to a cashier.” What that ultimately means or leads to is moreopportunities for upselling –every time you place an order for a salad,do you want to pair that with a soup? Youorder a coffee, do you want to pair that with a donut? Then, they’re able to customize their orders,and ultimately get larger tickets. Domino’s has spoken to this as well with their apps. Peopleupsell themselves. When they’re ordering a pizza, they add things to it that they wouldn’totherwise if ordering by the phone.

 

Re: Chilis at the table
Shen: And a lot of restaurants that have outfitted their tables with these tablets have found that people are more likely to order the ancillary items,higher instances of customers ordering dessert,coffee, other drinks. Those are all nice margin boosters for those businesses.

 

Kline: There’s a window. If you’re arestaurant, there’s a period between the end of dinner and the feeling of fullness when people will buy dessert. They often regret desert by the time it shows up. That’s why most restaurants have a to-go container for desserts you shouldn’t have ordered. But if the waitress is too busy or misses that window, orI would have had another beer if she got to me 10 minutesinto my meal, but at 20 minutes into the meal I’m like, “Oh,I’m driving too soon,” or, “MaybeI don’t need to spend this money.” So there’s an amazing ability to give meevery impulse if I’m sitting there and finish my gin and tonic and want another one,I just hit the button and there it comes whereas if I had that extra five minutes ofreflection, maybe I would go, this is a bad idea.

Apriva & OTI Partner for Payment Solution in North America

ROSH PINNA, Israel, Feb. 12, 2018 /PRNewswire/ — Apriva & OTI Partner for Exclusive Client-Friendly Payment Solution in the North American Market

Source: www.prnewswire.com

“This partnership delivers an affordable, semi-integrated EMV solution for self-service markets,” said Scott Dowty, chief revenue officer at Apriva. “Kiosk retailers, micro-markets, vendors and other self-service merchants can increase their revenues by accepting more forms of cashless payments, easily integrated via Windows or Linux SDK, and reducing their PCI scope through end-to-end encryption.”

 

The interactive self-service OTI kiosk payment solution is available in the U.S. through OTI’s Las Vegas-based distributor, Unattended Card Payments Inc. 

Emerging Tech Brief — VR news and AR news

We track VR and AR and here is some of the recent news. Walt Disney Co. CEO Bob Iger has no interest in using VR headsets at the company’s theme parks. This is a response to rival theme parks, like Six Flags and SeaWorld, integrating VR headsets to rides. Instead, Iger is open to using AR technology on rides and attractions. Disney’s CEO also… Read More »

European Vending Association Elects Officers At AGM

From Vending Times European Vending Association Elects Officers At AGM, Hails Response To First-Ever EVEX Tim Sanford [email protected] Held in conjunction with EVA’s 2015 Annual General Meeting here, EVEX, dubbed the “Wow vending experience,” was set up in the extensive shopping area of the María Zambrano railroad station, a terminus of the Alta Velocidad Española high-speed rail service.MALAGA, Spain… Read More »

Kiosk Vending Automation – Swyft Acquires Utique

SAN FRANCISCO, July 26, 2018 — Swyft, Inc. announced the strategic acquisition of Utique, Inc., a high-tech US automated retail technology company. The cash and equity transaction enables Swyft to deploy new technology into its platform and buil

Source: www.vendingmarketwatch.com

"Utique is a synergistic technology company that further adds functionality and efficiency into our automated retail product," said Lincoln Smith, Swyft’s VP Product & Marketing. "With the acquisition comes an exceptional user experience in high-end consumer retailing." 

 

Utique was awarded the "Best New Airport Retail Concept in North America" by ACI, the "Gold Innovation Award for Best Store Design" by NAMA, and was named to McKinsey & Company’s "Ones to Watch in Retail" report. 

 

The acquisition also strengthens Swyft’s growing portfolio of patented inventions by adding ten (10) granted US patents. Utique’s technology includes mechanical patents, a back-end management system patent and user experience and lighting patents. One patent builds on Swyft’s own filings for use of vending machines as distributed micro-warehouses for e-commerce delivery.

Supreme Court Rejects Coca-Cola Case on Vending Machine ADA Compliance

The case, titled Magee v. Coca-Cola Refreshments USA, was brought by Emmett Magee, a blind man from Louisiana who invoked the ADA in suing Coca Cola because its glass-front vending machines made it impossible for him to know what product he was choosing and at what price. He was thwarted buying soda from vending machines at a hospital and a bus station.

The U.S. Court of Appeals for the Fifth Circuit turned away his claim, ruling that vending machines are “not a physical place open to public access” and therefore don’t fit the definition of “public accommodations” that are required to abide by the ADA. It also said that the hospital and the bus stations were public accommodations and “may very well” bear some responsibility to make vending machines on their premises accessible to the disabled.

Source: www.law.com

Kiosks Enhance C-Store Kiosk Offerings

While c-stores have been in the touchscreen food-ordering kiosk game for more than a decade, it is by far the quick-service restaurant industry that is currently leading the charge into the future with food kiosks. Wendy’s embarked on plans to install self-ordering kiosks in about 1,000 of its U.S. franchises at the end of 2017. In January 2018, McDonald’s confirmed plans to add touchscreen ordering kiosks to half of its U.S. restaurants by the end of 2018.

Source: www.cstoredecisions.com

As disruption across channels continues, due to Amazon’s on-going innovation, changing consumer demands and rapidly developing technologies, many channels are turning to kiosks to manage labor costs, introduce new value-added services and increase speed of service.

 

From food to self checkout to product pickup to financial, DMV (department of motor vehicles) and key copying services, kiosks have the ability to provide services efficiently and can also create an experience for shoppers using new technologies.

Kiosk Future Trends – Vending Kiosk Opportunities

Canadian Vending Machine

Excerpt from Canadian Vending magazine May 2020 — Kiosk sales are expected to accelerate post-pandemic, due to affordability of its footprint and sanitary interface, when compared to a crowded store. Take-Aways Kiosks are safer than dealing with people Vending machines sell tangible goods Customers like to customize orders, and preferably via machine than person. Business orders for self-service… Read More »