RetailOCD — Next podcast scheduled for Friday July 10th — DeAnn Campbell Bio – RetailOCD — In my old days Peppers & Rogers were my retail gurus. As a branded consulting “thing” in retail tech still .. Conversation Outline Is Self Checkout Becoming “Assisted Checkout”? Has self-checkout quietly become employee-assisted checkout? Did we accidentally design a system that… Read More »
In my old days Peppers & Rogers were my retail gurus. As a branded consulting “thing” in retail tech still exists conceptually, but as an independent force it has largely been absorbed into TTEC and now shows up mainly in legacy references, CX/IP, and occasional thought‑leadership mentions rather than as a front‑line retail tech brand. These days DeAnn… Read More »
Where has all my money gone – long time passing — Pete Seeger Another article on how much customers steal at Self-Checkout is trending, primarily based on Lending Tree report. Theft in retail — is it customers, employees, shoplifters or process and control? Looks like it is all of the above. Interesting that SCOs actually improve all of… Read More »
Tech Providers Optimistic for 2025 Self-service innovation continues to create opportunities to make buying and selling products and services easier and more convenient. Thanks in large measure to rising consumer acceptance of self-service technology, a labor shortage for traditional retail, and the evolving capabilities of self-service technology. Technology providers interviewed in recent weeks by KioskIndustry.org agreed the outlook… Read More »
Review 2025 Tillster Phygital Index Report The “2025 Tillster Phygital Index Report” is a comprehensive analysis of consumer behaviors and preferences related to digital and physical ordering experiences in the quick-service restaurant (QSR) and fast-casual sectors in the United States. The report is confined to US-based consumers, based on a survey of 1,005 diners conducted in February 2024.… Read More »
Good to see a point of view from Square. The reports include quite a bit of data. Wakefield did the work for them. They do multiple “Future Of” sectors such as Commerce, Retail and Restaurants. See the Town Square area of Square. Square is a big cheerleader for QR codes for sure. They make no mention of biometrics… Read More »
From Retail Systems IoT Market Research Predictions 2021 Great report from Kinsey listing markets for IoT. It’s hard to argue with RFID checkout and self-checkout payment is growing leaps and bounds. The old stand at cashier model is at or past the tipping point. They point to cost reductions in the store. Key point for us — Adoption of self-checkout… Read More »