Tag Archives: kiosk research

Kiosk research and statistics are the study and analysis of the market, trends, and performance of kiosks, which are self-service terminals that provide various services to customers and visitors. Kiosks can be used for different purposes, such as retail, financial, information, entertainment, and healthcare. Kiosks can offer several benefits, such as convenience, efficiency, privacy, and quality.

According to the 2020 Kiosk Marketplace Census Report¹, the global kiosk market size was USD 20.29 billion in 2020, and is projected to grow to USD 51.05 billion by 2028, at a compound annual growth rate (CAGR) of 12.3%². The main drivers of the kiosk market growth are the increasing demand for self-service technology, the rising adoption of cloud computing and artificial intelligence, and the growing need for contactless solutions amid the COVID-19 pandemic.

The kiosk market is segmented by type, industry, and region. By type, the kiosk market is divided into retail, financial, QSR, tickets and billing, information, self-service, and others. By industry, the kiosk market is categorized into retail, BFSI, hospitality, entertainment and gaming, airports and hotels, IT/telecommunication, and others. By region, the kiosk market is analyzed across North America, Europe, Asia-Pacific, and the rest of the world.

Some of the key players in the kiosk market are KIOSK Information Systems, NCR Corporation, Diebold Nixdorf, Olea Kiosks, Zebra Technologies, Meridian Kiosks, RedyRef Interactive Kiosks, Advantech, Source Technologies, and IER Group. These players are adopting various strategies, such as product innovation, mergers and acquisitions, partnerships, and collaborations, to gain a competitive edge in the market.

Kiosk research and statistics are important for understanding the current and future trends, opportunities, and challenges of the kiosk industry. They can help stakeholders, such as kiosk manufacturers, suppliers, distributors, customers, and investors, to make informed decisions and optimize their business performance.
1/4/2024
(1) Kiosk Market Research Report Released by Kiosk Association. https://kioskindustry.org//interactive-kiosk-research-report-kiosk-association/.
(2) Kiosk Market Size, Share & Growth | Global Report [2021-2028]. https://www.fortunebusinessinsights.com/industry-reports/kiosks-market-101374.

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Self Service News – 10 Biggest Technology Trends of 2015

Technology changes faster than people can keep up with. From the rise of remote work to the death of cable, it’s hard to keep up. With so much new information and technology coming out all the time, it’s hard to know what works, what is fantasy, and what is changing the game. To help you understand the current state of technology, here are the 10 biggest trends this year that have been changing the way people use technology:

Source: www.techzone360.com

 Digital Purse  Uber’s massive growth revealed the potential for apps to enter the consumer service industry and succeed (to say it lightly), but the company’s dominance also points out another interesting element of user behavior: people like paying through an app. It’s simple and clean. Users don’t have to worry about having enough cash or even getting out their wallet. The payment process is handled by the app. All you as a rider have to do is request the car in the first place.

This concept of the digital purse is only gaining steam, and many services have stepped up to bat. Most banks now offer mobile apps to manage your accounts, and Coinbase is even now providing regulated Bitcoin exchange in 26 countries, reviving cryptocurrency. Venmo entered the mobile payment market early and is massively successful on college campuses, but it still has security issues to work through. Recently services like Apple Pay, Samsung Pay, and PayPal One Touch have entered the market. Keep an eye on Samsung Pay’s growth because it is available in 85 percent of all stores, something no other service yet can compete with. Regardless of who comes out on top, the digital purse is booming this year.

Kiosk Research – Global Check-In Market Report

2/3/2017 — The Global Check-In Kiosks Market Report 2017 focuses on deep analysis of the current status of Check-In Kiosks industry. The study of Check-In Kiosks industry is very important to enhance business productivity and for the study of market forecast. Primarily, Check-In Kiosks Market report 2017 basically displays the overview of the Check-In Kiosks industry, which consists… Read More »

Self Service Kiosk Market Growth Driven by Smart Cities to Hit 5% CAGR

According to Global Self-Service Kiosk Market 2016 – 2020 report, interactive touchscreen kiosks are a noteworthy feature of smart cities, which are growing in number across the globe and analysts forecast the self service kiosk market to grow at a CAGR of 5% during the period 2016 – 2020.

Source: www.marketwatch.com

These kiosks are used in smart cities for interactive advertisements, online shopping, and tourist information, among others. Kiosk vendors are taking notice of the opportunity they have in smart cities.


Tablet computers which are sleek and handy are fast replacing big self-service kiosk machines. In hotels and restaurants, tablets are being used to allow customers to check in, place orders, and provide feedback. Different industries are expected to adopt tablets in order to replace kiosks and save significantly on costs.


Application Segmentation and Analysis of the Self-service Kiosk Market – Entertainment, Financial services, Healthcare, Retail, Travel and Others (public spaces, educational institutions, governments, hotels, and restaurants)

The retail segment dominated the market during 2015, with a market share of 46%. Self-service kiosks are used in self-checkout systems, which are witnessing high adoption. This helps retailers reduce labor costs and consumers to save time. 

The Americas accounted for 62% of the market share during 2015 and is expected to grow at a CAGR of 2% during the forecast period. The presence of large retailers in the US and increasing adoption of self-service kiosks by segments such as entertainment and financial services is driving the market in the region.


The key vendors analyzed in self-service kiosk market report are Diebold, IBM, KIOSK Information Systems, NCR, and Slabb. Other prominent vendors in the market include Meridian, Outerwall, Phoenix Kiosk, Photo Finale, Rosendahl Conceptkiosk, and TravelersBox.

NEW DATA: Retail Kiosk Research — The Next Billion-Dollar Industry

State of Unattended Kiosk and Retail Market 2018 The age of unattended retail has arrived apparently. New story and report from PYMNTS.com in conjunction with USA Technologies. According to research inside the Kiosk and Retail Report, a USA Technologies collaboration, the interactive kiosk industry market will be worth $1.073 billion. They note the industry has already experienced some impressive growth, with the… Read More »

Kiosk Market Research Report – Kiosk Association

Kiosk Market Report December Update: 66% of consumers prefer self-service over interacting with an employee because it is faster and less stressful. [Palmer Retail] Payment Options: 29% of consumers prefer contactless payments such as mobile wallets, contactless payment kiosks, and QR code payments. Market Reports (Pick your poison) The global interactive kiosk market size was valued at $14.76… Read More »

QSR Kiosk Research Market 2019- Mercator

mercator qsr kiosk report

Kiosk Research – QSR Kiosk Gaining Popularity Editors Note: Short and concise report on QSR Kiosk market. Nothing on drive-thru kiosks. Quite a few players not included (maybe next time). Example would be reference to McDonalds Times Square Flagship project (see CNBC writeup we published back in May 2019). That is Pyramid Computer out of Germany making those.… Read More »

Restaurant Research – State of Industry 2021 National Restaurant Association

Restaurant Research Report The National Restaurant Association each year prepares a comprehensive overview of the restaurant industry and provides a look ahead. The Association’s research is considered the most authoritative source for restaurant industry sales projections and trends. It is based on analysis of the latest economic data and extensive surveys of restaurant operators and consumers. See p.… Read More »

Self-Service Technology Market to Reach $31.75B

The kiosks segment would exhibit the highest growth during the forecast period. Asia-Pacific and LAMEA are forecasted as lucrative markets for kiosks. With the maximum number of installations, vending machines contributed nearly 57% to the overall revenue of self-service technology market in 2014. This segment is expected to grow at a steady pace, accounting for more than 50% of the overall market revenue, throughout the forecast period (2015 – 2020). 

Source: www.prnewswire.com

The kiosks segment would exhibit the highest growth during the forecast period. Asia-Pacific and LAMEA are forecasted as lucrative markets for kiosks. With the maximum number of installations, vending machines contributed nearly 57% to the overall revenue of self-service technology market in 2014. This segment is expected to grow at a steady pace, accounting for more than 50% of the overall market revenue, throughout the forecast period (2015 – 2020). 

Kiosk Research – Global Self-Service Tech Market on the Rise

WELLESLEY, MA–(Marketwired – June 21, 2016) – The global self-services technologies market is dynamic and growing with new developments and adoption from new industries and sectors. BCC Research reveals in its new report that that while the overall market is witnessing strong growth, the interactive kiosk market is witnessin

Source: www.marketwired.com

The global market for self-service technologies should grow from $54.4 billion in 2016 to $83.5 billion by 2021 on a five-year compound annual growth rate (CAGR) of 8.9%. Vending machines, the largest segment, should grow from $30.1 billion in 2016 to $42.8 billion by 2021, reflecting a five-year CAGR of 7.3%. ATM as a segment should increase from $16.6 billion in 2016 to $23.5 billion by 2021, with a CAGR of 7.2%. Kiosks, the fastest-growing segment with an anticipated five-year CAGR of 17.4%, should reach $17.2 billion in 2020, up from $7.7 billion in 2016.

Kiosk Research – Global Kiosk Market 2017 Report

Global Kiosk Market 2017 : Slabb Kiosks, Olea Kiosks, DustShield (Phoenix Kiosk), NCR Corporation, Diebold, Meridian Kiosks, Fujitsu Tuesday, January 24th, 2017 – Industry Marketing Management A market study based on the Kiosk market across the globe, recently added to the repository of Market Research, is titled ‘Global Kiosk Market 2017’. The research report analyzes the historical as… Read More »

Research report – UPS and the Pulse of the Online Shopper

Link below for downloading pdf

Market Research Report Kiosk Nice research report from UPS covering shoppers and what it is seeing for data. Excerpt: While e-commerce offers new, unparalleled opportunities for accelerated growth, most retailers also are facing unprecedented challenges, and their very survival is in question. They must keep pace with ever-evolving technology and customer expectations. And omnichannel retailers are being pushed… Read More »

Kiosk Research — Reports From An Industrial Park In Florida (or a Kiosk Report)

We try and warn people regarding the data report business and how it has become embarrassing the amount of visibility Google and others give it to it. May as well be Top Drugs and Viagra.  

Source: www.sixteen-nine.net

From David Haynes — 

This is my regular reminder to anyone looking for market research on the digital signage hardware or software industries – MOST of the research reports out there are garbage.

This morning’s Google Alerts scrape of news stories that come up under “digital+signage” has four headlines about market research reports on displays and software. The photo above is the corporate headquarters of one of the research firms – a down at the heels industrial park in Deerfield Beach, Florida – the kind of place you roll into to get auto body work or buy plumbing supplies. It is very likely HQ is a mail slot or $50/month virtual office. The 1-855 number is shared by several “research” firms.

The Asia-Pacific HQ is Pune, India – where many to most of these “research” companies are located. This one, amusingly, appears to have its offices in a hotel.