Why It Matters for Kiosks, AI, Payments, and Self-Service in 2026 American National Standards Institute (ANSI) quietly set the tone for the next decade of technology competition with the release of the U.S. Standards Strategy 2025 (USSS). While framed as a policy document, the implications are immediate and operational—especially for companies working in kiosks, unattended retail, payments, AI,… Read More »
ABA ADA Countertop Placement Recommendations Update on ADA ABA Guidelines Hotels Restaurants. We keep seeing companies bragging on LinkedIn about their new projects, such as check-in kiosks at hotels and self-order kiosks for restaurants, as being “ideal.” Sometimes, these projects are in the US, and sometimes, they are outside the US (specifically, Europe). Before proclaiming accessibility, we suggest… Read More »
Kiosks and people who are blind or partially sighted As part of our continuing series on accessibility, we were fortunate to interview Sabine Croxford from Royal National Institute of Blind People (RNIB), one of the UK’s leading sight loss charities. By Evan Schuman — Computerworld Columnist,writer for TechCrunch, SCMedia, podcaster, blogger. The convenience and efficiency of kiosks is a powerful advantage… Read More »
Accessibility Guidelines; Self-Service Transaction Machines and Self-Service Kiosks As noted on Federal Register September 21, 2022 — Note too that we did a commentary on AVIXA regarding this. That also includes European notes from ETSI. AGENCY: Architectural and Transportation Barriers Compliance Board. ACTION: Advance Notice of Proposed Rulemaking. SUMMARY: The Architectural and Transportation Barriers Compliance Board (“Access Board” or “Board”)… Read More »
Thanks to William Goren and https://www.understandingtheada.com/ — From updated Kiosk Accessibility: The Law is Paying Attention Quest Diagnostics Update + Walmart Blind Access In Brief Court rejected Quest request to dismiss ACB suit. It is moving ahead Quest has already conceded “effective communication” not provided Class action enabled which means corrective measures would need to be done across the… Read More »
McDonald’s Kiosk Accessibility News In Brief Public announcement by McDonald’s they are intent on addressing accessibility AudioNav selected by McDonald’s More specific details on an implementation schedule, company-owned versus franchisees, new kiosk versus existing kiosks expected prior to NRF 2022 which at the KMA Booth 1606 Storm will be showing the latest in accessibility technology. Worth noting that… Read More »
ADA News – EZ Access® trademark Licensed by Assistra Technologies MADISON, Wis. – The Wisconsin Alumni Research Foundation (WARF) has executed an exclusive license agreement with Assistra Technologies, LLC, covering a portfolio of patents and trademarks relating to disability access systems for self-service kiosks, touch screen systems, and similar devices. The patents included in the license cover a variety of aspects… Read More »
Self-Service Kiosk Manufacturer Association Board of Directors 2018 The Kiosk Manufacturer Association for Self-Service leads efforts to optimize self-service engagements & outcomes with retail technology such as self-serve order kiosks. PR Newswire link. Kiosk Industry Group Association EASTLAKE, Colo., Feb. 20, 2018 /PRNewswire/ — The Kiosk Industry Association announces its Board of Directors for 2018. 17 companies serve in this capacity and… Read More »
Assistive Technology for Unattended Assistive technology refers to a wide range of tools and services that help people with disabilities live more independently and participate fully in society. Some of the most common types of assistive technology include: Braille: Braille is a tactile writing system that uses raised dots to represent letters and numbers. It is used by people who… Read More »
The Disabled and Impaired Population 2023 We are always looking to improve accessibility and one method to do that is to establish the population segments with what impairment. The most good for the most people is a good starting point. Where do differences in accessibility manifest and to what degree. Generally, there are these main categories: The five… Read More »
Common FAQ Self-Service Kiosk Questions February 5, 2020 Dave Loyda Full article on site Home » Self-Service Kiosks » Common Self-Service Kiosk Questions Self-service kiosks continue to rise in popularity as a powerful tool benefiting businesses’ customer experience strategies. With this surge in interest comes more inquiries about everything from payment options to ADA compliance. Below, we’ve compiled a list of the… Read More »
Ensuring an Accessible Kiosk Experience 10.31.2019 By Laura Boniello Miller of Vispero Editors Note: Worth noting the image shows QSR self order kiosk by Olea Kiosks and you can see the Audio Nav pad by Storm Devices integrated. Restaurants are increasingly reliant on self-service technology to improve the customer experience. From handheld or desktop tablets used to collect… Read More »
Touchscreen-based self-service technology is changing the way we do business, but one of the key challenges to widespread adoption is finding a way to make that technology useable by everyone. ADA Kiosk – Self-Service For All By Richard Slawsky contributor Interactive touchscreens are quickly becoming a key player in the kiosk world. Businesses ranging from fast-casual restaurants to health… Read More »
Meeting the ADA Kiosk compliance challenge Article from KioskMarketplace July 2014 For Greg Buzek, president of Franklin, Tennessee-based research firm IHL Group, ADA compliance makes good business sense for kiosk operators. “Understanding your customers means being able to accommodate all of them,” Buzek said. “This is particularly true whenever kiosk are deployed in stores. Retailers lose $435 billion… Read More »
EV Accessibility — BSI Standards Group Here is a pdf of accessibility standards PAS 1899:2022 84 pages. Enabling more accessible EV charge points What’s happened and why? Intending to provide an inclusive experience for people with accessibility needs, PAS 1899:2022 is a new standard giving designers, procurers and installers essential specifications on providing accessible public charge points for electric vehicles.… Read More »
DOJ Title II final rule on web accessibility Very nice writeup and analysis of the key points on the just released (April 2024) rule on web accessibility. Here’s a summary of the key points: DOJ Title II Final Rule: The page discusses the Department of Justice’s final rule on web accessibility, which includes mobile apps. Definitions: It provides… Read More »
ADA Brief on Wall-Mount Kiosks This goes for any “interactive” display and/or kiosk mounted to the wall. Quick Guide Anything that is mounted on a wall along a travel (or circulation) path must comply with protruding object requirements. If you have a wall-mounted kiosk or a digital sign and its leading edge is between 27” and 80” above… Read More »
Canada ADA Standards The CSA Group is seeking public comment for modified standards. Some new devices (biometrics) added. First off thanks to Laura for forwarding. Laura is Accessibility Consultant for Leidos on government contracts, responsible for strategic alignment with accessibility best practices and supporting customer experience through universal design. Note: generally this is pretty old school stuff and… Read More »
Standing Tall – Does ADA Discriminate? Editors Note: Being able to think critically about ADA is good practice. There are many forms of accessibility and many of those are ignored in favor of the more popular. The writer is expressing their own opinion and not Kiosk Industry Group/Self Service Kiosk Machine. Discussion was stimulated (see comments below) and… Read More »
Restaurant Accessibility Works for Customers and Business Nice point — An important first step for restaurants is to consider the ADA the baseline and the bare minimum, Knackstedt said. It may be a new way of thinking for some operators. But all operators, ultimately, have the same goal: to offer great hospitality to all. Here’s a summary of the key… Read More »
EAA Regulation Timelines Note June 2025 – Worth noting that EAA is a European directive like EN 301-549. The UK is not part of the European Union, although the geography makes it part of Europe. Politically and legally, it is not. If offering products and services to Europeans then those European regulations come into play. EN 301-549 is… Read More »
JAWS For Kiosk Screen Reader Vispero®, the world’s leading assistive technology provider for the visually impaired, is excited to announce an addition to the Vispero family: JAWS For Kiosk. A collaboration between The Paciello Group (TPG) and the Freedom Scientific brand (owned by Vispero), JAWS For Kiosk is focused on delivering accessible kiosk solutions whether it’s through the… Read More »
Press release BusinessWire Dec 13, 2019 WESTMINSTER, Colo.–(BUSINESS WIRE)–KMA’s ADA & Accessibility Research Panel serves as an ongoing feedback mechanism between KMA and the community. We invite companies interested in accessibility, associations dedicated to accessibility as well as users who are blind or partially sighted to join and share insights and opinions on accessible technology and more through… Read More »
Checkpoint COVID-19 Health Screening Kiosk Reopening during the COVID-19 “new normal” brings a unique set of challenges for employers, starting with how to keep your employees and visitors safe. The Center for Disease Control’s current guidelines recommend that employers should offer daily health screening checks before allowing entry into a facility. Daily Proof of Screening Kiosk Group’s CheckPoint… Read More »
Guidelines Kiosk ADA Accessibility – August 2020 Too often when projects requirements are detailed, ADA and accessibility considerations are often reduced to the simple phrase, “Must be ADA compliant”. This statement is open to definition and inevitably results in range of bids with widely different ADA “compliance”. The Kiosk Manufacturer Association has looked at the various ADA… Read More »
ADA Kiosk Checklist per KMA Code of Practice Update April 10 — Noted at recent U.S. Access Board ADA call — clarification and addition of standards in regards to EV charging stations is anticipated in the next rulemaking session about to commence. April 2022 original publish. Dec28, 2021 updated — Current updated page located at the Kiosk Association… Read More »
Kiosk Self-Service ADA and PrivacyLegal Decisions Legal decisions related to self-service, ADA, biometrics, privacy, Braille and more are essential. HIPAA fines can be substantial for example. Recently Europe has issued a fine to TikTok for over $550 million. Companies generally put the bottom line first so enforcement is key motivator for them. Amazon might have to think twice… Read More »
From PatientKiosk August 2021 Olea Kiosks®, Inc. Delivers Height Adjustable Austin Kiosk for Healthcare Patient Kiosk Check-In News from Olea Kiosks August 2021 Patient Kiosk Check-In Adjustable Height Olea Kiosks® Inc., today, announced the addition of its height-adjustable base for the Austin series kiosk. This new addition is available for ordering now. With more than 2500 units in the… Read More »
See post on KMA.global We held our quarterly call via Teams October 28th. In attendance: Access Board The NFB The Lighthouse for the BLind American Council of the Blind Open Doors Goldstein & Levy William Goren Associates KioWare KIOSK Information Systems Pyramid Computer Vispero Kiosk Group Tech For All Storm Interface Dynatouch Dolphin Computer Access NCR Frank Mayer… Read More »
McDonalds Kiosk Accessibility Jan2022 Update McDonalds has taken the lead in testing and evaluating at large scale providing accessibility features for the blind. One of the improvements is by adding in a screen reader (JAWS Kiosk by Vispero) and coupling that with Storm Interface AudioNav assistive technology. Providing accessibility to every user group has taken on an even… Read More »
ADA Regulations Update June 2023 June 15, 2023 — New updated dates for US Access Board NPRMs for EV and POS. Also, ANSI has just released their new EV standards, which include ADA considerations. Thanks to Steve Taylor with TaylorPOS for reminding us of the NPRM dates. Useful reference links: SELF-SERVICE Dec 2023 https://www.reginfo.gov/public/do/eAgendaViewRule?pubId=202304&RIN=3014-AA44 EV NPRM 9/00/23 https://www.reginfo.gov/public/do/eAgendaViewRule?pubId=202304&RIN=3014-AA48… Read More »
DOJ Releases Standards for Review Editor Note: Self-service kiosks and digital signage/interactive displays such as wayfinding for example and smart city are both considered “closed systems”. Websites are considered open systems. Mobile applications are new and the proposed regulations there are likely to have the most impact The Department of Justice (Department) is publishing a Notice of Proposed… Read More »
Voice Recognition & Speech Self-Order Assist Coming – See KMA in NY at NRF Big Show Booth #1725 – Meeting notes U.S. Access Board (ADA) PRESS RELEASE UPDATED: NOV 27, 2018 06:00 MST WESTMINSTER, Colo., November 27, 2018 (Newswire.com) – The Kiosk Manufacturer Association had the yearly meeting in Washington, D.C., on Oct. 16, 2018, with the United States Access… Read More »
News from the U.S. Access Board • September/ October 2017 Access Board to Host Workshop Comparing Accessibility in the U.S. and Australia GSA Holds Interagency Forum on Refreshed Section 508 Standards Access Board to Meet November 15 Upcoming Board Webinars Mayer-Rothschild Foundation Releases Report on Grab Bar Research Transportation Research Board Issues Airport Wayfinding Guide Access Board to Host… Read More »
We are inviting any and all Retail companies to become a member of our Retail Advisory Council. There is no cost and you are partitioned in a “safe harbor”. A distinct group segment from the actual kiosk manufacturers, or the installation and logistics companies, the financing companies or the companies providing components. We here at the Kiosk Manufacturers… Read More »