Category Archives: ADA Kiosk

ADA and Kiosks

Kiosk ADA Accessibility Resources & ADA Compliance

Regulatory agencies have a profound effect on the business of self-service. The kiosk manufacturer association (KMA) monitors kiosk and self-service ADA, Accessibility and the development & implementation of regulatory bodies and, where possible, we participate in the regulatory process by educating and informing agencies regarding our members & businesses.

Regulatory agencies have a profound effect on the business of self-service. The kiosk manufacturer association (KMA) monitors kiosk and self-service ADA, Accessibility and the development & implementation of regulatory bodies and, where possible, we participate in the regulatory process by educating and informing agencies regarding our members & businesses.

The Kiosk Manufacturer Association has looked at the various ADA regulations in the marketplace and distilled the “kiosk applicable” regulations.  There are actually two sets the KMA provides. The first are the current Mandatory requirements as reviewed by KMA with the U.S. Access Board.  The second is code of practice going forward with includes newer technologies such as voice command.

The fast reference for kiosks is our ADA Kiosk Checklist. Twenty questions you should ask yourself when planning a kiosk deployment.  Ad hoc questions regarding ADA are also covered in our Kiosks ADA FAQ.

For EV charging infrastructure the latest Design Guidelines by the U.S. Access Board are a must read.  We expect ANPRM in August and then the comments period before codification later this year. And not only EV infrastructure but also Kiosks and POS.

Recommended ADA Resources

  • Vispero – The Paciello Group (part of Vispero): The Paciello Group (TPG) is a world-class accessibility consultancy with a reputation for excellence. TPG helps clients achieve end-to-end accessibility for both software and hardware, including accessibility reviews and VPATs.
  • A primary source of ADA devices for accessibility is Storm Interface. They also make rugged keyboards and other input devices.  Storm also produced a very informative paper on Pin Pad Accessibility. — Accessibility – Implications on Keypad Design by Steve Greenaway
  • Tech For All Consulting –  Making Technology Accessible for Everyone. Experts in evaluation and universal design. Specialists in ADA and Accessibility.
  • YourDolphin Supernova kiosk software —
  • MimoMonitors – along with all types of touchscreens, Mimo also offers a haptic touchscreen for accessibility

Kiosk Accessibility Event – M-Enabling Summit

Kiosk Accessibility News AI and Digital Transformation: New Paradigms for Accessibility and Inclusion Strategies Note: Both Tech For All Consulting and TPGi (division of Vispero) are Sponsors for the Summit Join disability advocates, corporations, government agencies, academia, and accessibility executives at the 11th M-Enabling Summit, the leading all-inclusive conference and showcase dedicated to fostering innovations, solutions, and strategies for… Read More »

JAWS Kiosk Screenreader Comes to Penn State Food Service

Penn State Partners with TPGi® to Make Food Service Kiosks Accessible for Blind and Low-Vision Users CLEARWATER, Fla., Sept. 26, 2023 /PRNewswire/ — Penn State has partnered with TPGi®, a Vispero® company and global leader in accessibility software and services, to assist in providing students and faculty with more accessible food service kiosks. Recognizing that screen readers needed to be implemented into its current… Read More »

Kiosk Manufacturer Association (KMA) Announces ADA Committee Co-Chairmen

ADA Kiosk News From Businesswire August 2021 August 18, 2021 03:39 PM Eastern Daylight Time DENVER–(BUSINESS WIRE)–KMA is pleased to confirm that Peter Jarvis has accepted a request to continue as Co-Chair of the Accessibility Committee. Working closely with Peter as Co-Chair will be Nicky Shaw of Storm Interface. “Thank you to Randy Amundson of FMA who previously served as… Read More »

Peerless-AV Joins Kiosk Manufacturer Association’s Board of Directors

Peerless-AV Joins Kiosk Manufacturer Association Board of Directors AURORA, Ill. – February 28, 2018 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, is pleased to announce it has joined the Self-Service Kiosk Association’s Board of Directors for 2018. Peerless-AV joins 16 companies in serving to lead efforts to promote best… Read More »

ADA Kiosks Legal – ACB sues Eatsa

The American Council of the Blind has sued Eatsa, a fast-food chain that uses automated self-service kiosks and ordering apps, over insufficient access, according to a press release. Disability Rights Advocates (DRA), a national nonprofit legal center, filed

Source: www.fastcasual.com

Its pretty simple providing some access for the blind, doesn’t have to be every single machine. Somebody did not think this thru…

ADA Kiosk Litigation – Retailers

A New Spin on Song-Beverly Act ADA Litigation Against Retailers How much data are you handing over at POS? How much data are you taking/handling?  New litigation in California points also at operative locations for devices which are capturing the data. Excerpt: Retailers operating brick-and-mortar stores in California are likely well aware of the state’s requirements for the collection… Read More »

ADA Kiosk – UX for Disabled Webinar

UX for Disabled Webinar from Paciello Group April 25 ADA kiosk question. How do you move from technical accessibility compliance to creating engaging, effective digital experiences for people with disabilities? One very successful way is to involve people with disabilities in User Experience (UX) activities throughout the lifecycle of a design and development project. But there can be… Read More »

EV Charging Stations – Designing in Accessibility

EV Charging Station Accessibility Recently the U.S. Access Board presented on designing accessibility in EV charging stations.  Here is some background on the upcoming NPRM which is expected in September. EV NPRM 9/00/23  https://www.reginfo.gov/public/do/eAgendaViewRule?pubId=202304&RIN=3014-AA48 Note there are two different listings for the EV item. The links provided for the NPRM on electric vehicle charging stations are from two different… Read More »

Disabled and Impaired Population Numbers – ADA

The Disabled and Impaired Population 2023 We are always looking to improve accessibility and one method to do that is to establish the population segments with what impairment.  The most good for the most people is a good starting point. Where do differences in accessibility manifest and to what degree.  Generally, there are these main categories: The five… Read More »

Self Service Kiosk News Feb 2023

Kiosk Industry Self Service News Feb 2023 DENVER, Colo., Feb. 20, 2023 (NEWSWIRE) — It’s President’s Day. And the Kiosk Manufacturer Association news centers around dispensing machines/kiosks and in particular legal cannabis and naloxone. In the naloxone news: last year (and year before) there were zero dollars budgeted by state, local and federal agencies for kiosks that dispense… Read More »

DOJ NPRM on Web and Mobile Accessibility

DOJ Releases Standards for Review Editor Note:  Self-service kiosks and digital signage/interactive displays such as wayfinding for example and smart city are both considered “closed systems”. Websites are considered open systems.  Mobile applications are new and the proposed regulations there are likely to have the most impact The Department of Justice (Department) is publishing a Notice of Proposed… Read More »

ADA Kiosk Quest Diagnostics Update + Walmart Blind Access

Thanks to William Goren and https://www.understandingtheada.com/ — From updated Kiosk Accessibility: The Law is Paying Attention Quest Diagnostics Update + Walmart Blind Access In Brief Court rejected Quest request to dismiss ACB suit. It is moving ahead Quest has already conceded “effective communication” not provided Class action enabled which means corrective measures would need to be done across the… Read More »

Participate in Retail Advisory Council for ADA & Accessibility for Self-Service and Kiosks

We are inviting any and all Retail companies to become a member of our Retail Advisory Council.  There is no cost and you are partitioned in a “safe harbor”. A distinct group segment from the actual kiosk manufacturers, or the installation and logistics companies, the financing companies or the companies providing components. We here at the Kiosk Manufacturers… Read More »

Android Kiosk Software Supports ADA Assistive Technology

NEW to KioWare for Android – Support Added for Storm Assistive Technology Products “Accessibility should be a strong consideration for any kiosk deployment. With this release, both KioWare for Windows and KioWare for Android support the heavily tested and well-respected Storm ATP suite of keypads, keyboards & other accessibility products.”  ~ Laura Miller of KioWare. KioWare has released… Read More »

ADA Retail Restaurants Regulations – 2023

ADA Self-Service News The U.S. Access Board conducted a very in-depth review of accessibility design for retail and restaurants in February 2023. For more information you can email [email protected] – we offer free consulting and advice. There were several areas of interest we found in the 2-hour webinar, including: Queues and Waiting Lines Self service shelves (pickup at… Read More »

Meeting the ADA compliance challenge

Meeting the ADA Kiosk compliance challenge Article from KioskMarketplace July 2014 For Greg Buzek, president of Franklin, Tennessee-based research firm IHL Group, ADA compliance makes good business sense for kiosk operators. “Understanding your customers means being able to accommodate all of them,” Buzek said. “This is particularly true whenever kiosk are deployed in stores. Retailers lose $435 billion… Read More »

ADA Wheelchair Animations – United States Access Board

Animations on the ADA and ABA Accessibility Standards that the Board posted to its website in April are now available for download as well. These animations, which are part of an online guide on the standards, address wheelchair maneuvering, doors and entrances, and accessible toilet and bathing facilities. Source: www.access-board.gov The online guides also include illustrated technical bulletins that… Read More »

ADA Kiosk Seminar on Three A’s – Access, Assist and Accommodate-

The next webinar in the Section 508 Best Practices Webinar Series will take placeSeptember 27 from 1:00 to 2:30 (ET) and will cover accessibility to electronic and information technology, assistive technologies, and reasonable accommodations.

Source: www.ada-kiosk.com

The Section 508 Best Practices Webinar Series provides helpful information and best practices for federal agencies in meeting their obligations under Section 508 of the Rehabilitation Act which ensures access to electronic and information technology in the federal sector. This webinar series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the U.S. Access Board.

ADA Kiosk FAQ – An Accessible Kiosk

Ensuring an Accessible Kiosk Experience 10.31.2019 By Laura Boniello Miller of Vispero Editors Note:  Worth noting the image shows QSR self order kiosk by Olea Kiosks and you can see the Audio Nav pad by Storm Devices integrated. Restaurants are increasingly reliant on self-service technology to improve the customer experience. From handheld or desktop tablets used to collect… Read More »

ADA Kiosk Access Webinar U.S. Access Board March 2021 Wrap

ADA Kiosk Access Webinar – Example Storm AudioNav The U.S. Access Board conducted a recent webinar with the focus being kiosks. Below are some of the more interesting areas. This webinar is part of a series showcasing “Best Practices in Federal Section 508 Implementation.” Other presentations can be viewed at: www.adaconferences.org and www.fedlink.org/allqual/resource-shared-webinars.cfm A best practice is a… Read More »

JAWS Kiosk® awarded Judge’s Choice Award Improving Travel Experience

JAWS Kiosk Screen Reader Software Recognized by Travel Industry From TPGi Blog Apr2021 — JAWS Kiosk awarded Judge’s Choice Award (first place) at this year’s TravelAbility Summit Launchpad event held on April 1, 2021. The JAWS Kiosk screen reader solution earned high praise for criteria such as articulation of a problem and solution, enhancing the travel experience for… Read More »

Kiosk Event – Discussions Hosted by U.S. Access Board

SSTM News – U.S. Access Board to Host Panel Discussions on Self-Service Transaction Machines (May 19)  The U.S. Access Board will host panel discussions on access to self-service transaction machines (SSTMs), including point-of-sales machines and ticket kiosks, as part of its next virtual Board meeting on May 19 from 1:00 – 3:15 (ET). One panel will include representatives from advocacy organizations who will discuss usability issues and accessibility barriers. Another panel will address efforts by… Read More »

Ticketing & POS ADA Panel w/ U.S. Access Board

PRNewswire press release by the Kiosk Association on open video conference next week with U.S. Access Board Public Welcome – U.S. Access Board Panel Discussion on SSTMs The U.S. Access Board will host panel discussions on self-service transaction machines (SSTMs), including point-of-sales machines & ticket kiosks, at its next virtual Board meeting on May 19 from 1:00 – 3:15 (ET). The Association is participating… Read More »

McDonald’s Kiosks and National Federation of the Blind Collaborate

From the NFB May 2021 Editors Note:  McDonald’s owns about 5% of its nearly 14,000 domestic locations and the remainder are franchised. McDonald’s has more than 39,000 locations worldwide.  Blind Americans Commend McDonald’s for Commitment to Accessibility Baltimore, Maryland (May 2021): The National Federation of the Blind, America’s civil rights organization of the blind, and McDonald’s USA announce… Read More »

Kiosk Association & US Access Board – POS & Ticketing

Coming Up May 19th From PRNewswire NEWS PROVIDED BY Kiosk Manufacturer Association  May 13, 2021, 17:06 ET DENVER, May 13, 2021 /PRNewswire/ — The U.S. Access Board will host panel discussions on self-service transaction machines (SSTMs), including point-of-sales machines & ticket kiosks, at its next virtual Board meeting on May 19 from 1:00 – 3:15 (ET). The Association is participating as a panelist. One panel is… Read More »

Marriott Check-In Kiosks – Accessibility Functions Included by Storm

This is a catchup post of Marriott Kiosks Reported on Retail Systems Hospitality Update – Hotel Lobbies and Marriott Contactless Arrival Kiosks By Retail Systems | April 16, 2021 Contactless Arrival Kiosks Marriott Arrival Kiosk – click for full size From Hospitality Upgrade — Marriott Delivers on Consumer Desire for Enhanced Contactless Technology Marriott International, Inc. announced the debut of a pilot program… Read More »