Category Archives: ADA Kiosk

ADA and Kiosks

Kiosk ADA Accessibility Resources & ADA Compliance

Regulatory agencies have a profound effect on the business of self-service. The kiosk manufacturer association (KMA) monitors kiosk and self-service ADA, Accessibility and the development & implementation of regulatory bodies and, where possible, we participate in the regulatory process by educating and informing agencies regarding our members & businesses.

Regulatory agencies have a profound effect on the business of self-service. The kiosk manufacturer association (KMA) monitors kiosk and self-service ADA, Accessibility and the development & implementation of regulatory bodies and, where possible, we participate in the regulatory process by educating and informing agencies regarding our members & businesses.

The Kiosk Manufacturer Association has looked at the various ADA regulations in the marketplace and distilled the “kiosk applicable” regulations.  There are actually two sets the KMA provides. The first are the current Mandatory requirements as reviewed by KMA with the U.S. Access Board.  The second is code of practice going forward with includes newer technologies such as voice command.

The fast reference for kiosks is our ADA Kiosk Checklist. Twenty questions you should ask yourself when planning a kiosk deployment.  Ad hoc questions regarding ADA are also covered in our Kiosks ADA FAQ.

For EV charging infrastructure the latest Design Guidelines by the U.S. Access Board are a must read.  We expect ANPRM in August and then the comments period before codification later this year. And not only EV infrastructure but also Kiosks and POS.

Recommended ADA Resources

  • Vispero – The Paciello Group (part of Vispero): The Paciello Group (TPG) is a world-class accessibility consultancy with a reputation for excellence. TPG helps clients achieve end-to-end accessibility for both software and hardware, including accessibility reviews and VPATs.
  • A primary source of ADA devices for accessibility is Storm Interface. They also make rugged keyboards and other input devices.  Storm also produced a very informative paper on Pin Pad Accessibility. — Accessibility – Implications on Keypad Design by Steve Greenaway
  • Tech For All Consulting –  Making Technology Accessible for Everyone. Experts in evaluation and universal design. Specialists in ADA and Accessibility.
  • YourDolphin Supernova kiosk software —
  • MimoMonitors – along with all types of touchscreens, Mimo also offers a haptic touchscreen for accessibility

ADA Kiosk – High Level Overview of Rule Making U.S. Access Board

Sept 13, 2017 — The U.S. Access Board recently updated the 508 requirements for accessible ICT (information and communication technology) in the Federal space.  This is their “press release”. About the Update of the Section 508 Standards and Section 255 Guidelines for Information and Communication Technology On January 18, 2017, the U.S. Access Board published afinal rule updating accessibility requirements… Read More »

ADA Kiosk – Closed Functionality (402) Final Rule

The final rule as published in the Federal Register, to the section for “closed functionality” (402) which is the core requirements for a kiosk.   The section for Operable Parts (407) would also be quite important. Table of Contents Chapter 3: Functional Performance Criteria 301 General 302 Functional Performance Criteria Chapter 4: Hardware 401 General 402 Closed Functionality 403 Biometrics 404… Read More »

ADA Kiosk Whitepaper 2017

CONTENTS Section 1: A changing landscape page 3 Section 2: Mandates, legal requirements, responsibilities page 4 Section 3: Consequences page 5 Section 4: Audible and tactile system navigation page 6 Section 5: Strategies for success page 8 Section 6: A Collaboration with RNIB page 9 SECTION 1 A changing landscape Community expectations “The most common disability in the world… Read More »

Supreme Court Rejects Coca-Cola Case on Vending Machine ADA Compliance

The case, titled Magee v. Coca-Cola Refreshments USA, was brought by Emmett Magee, a blind man from Louisiana who invoked the ADA in suing Coca Cola because its glass-front vending machines made it impossible for him to know what product he was choosing and at what price. He was thwarted buying soda from vending machines at a hospital and a bus station.

The U.S. Court of Appeals for the Fifth Circuit turned away his claim, ruling that vending machines are “not a physical place open to public access” and therefore don’t fit the definition of “public accommodations” that are required to abide by the ADA. It also said that the hospital and the bus stations were public accommodations and “may very well” bear some responsibility to make vending machines on their premises accessible to the disabled.

Source: www.law.com

Kiosk Association (KMA) Announces New ADA Accessibility and EMV Initiatives

PR Newswire Feb 2021 —  DENVER, Feb. 15, 2021 /PRNewswire/ — The Kiosk Association announces initiatives for Kiosk EMV and Kiosk ADA EMV Initiative — As a Participating Organization with the PCI SSC, KMA encourages deployment of EMV devices (PCI certified) for CATs (Cardholder Activated Terminals). The problem has been companies attempting to try and reposition web non-EMV shopping carts into… Read More »

Regulatory News – ADA Kiosk, POS Kiosks, and EV Charging Update

Updated Regulatory Information for Kiosks, POS and EV Charging – June 2022 The big news is that the U.S. Access Board has announced its next session which include EV Charging Stations, Kiosks and POS. Not quite sure of the difference between information transaction machines and kiosks but we will find out. For more updates and information contact [email protected]Read More »

ADA Kiosks – HHS Section 504 Proposed Rule Writeup

HHS Proposed Rule for Section 504 HHS Section 504 Proposed Rule There is a new entry on Federal Register for addressing disability. You may submit electronic comments at http://www.regulations.gov by searching for the Docket ID number HHS–OCR–2023–0013. Follow the instructions at http://www.regulations.gov online for submitting comments through this method.  For more info contact Molly Burgdorf, Office for Civil Rights, Department of Health and Human… Read More »

PSA – ADA Webinar for Retail & Restaurants

Retail and Restaurant ADA Guidelines Noted on kma.global The holidays may have passed, but shopping and dining out in the new year continue for many people, including those with disabilities. The Americans with Disabilities Act (ADA) and Architectural Barriers Act (ABA) Accessibility Standards require retail spaces and restaurants to be accessible, from the accessible route at a site arrival point… Read More »

PSA – ADA Regulations for EV Vehicles, – Assistive Tech

ADA Regulations Update June 2023 June 15, 2023 — New updated dates for US Access Board NPRMs for EV and POS. Also, ANSI has just released their new EV standards, which include ADA considerations.  Thanks to Steve Taylor with TaylorPOS for reminding us of the NPRM dates. Useful reference links: SELF-SERVICE Dec 2023  https://www.reginfo.gov/public/do/eAgendaViewRule?pubId=202304&RIN=3014-AA44 EV NPRM 9/00/23  https://www.reginfo.gov/public/do/eAgendaViewRule?pubId=202304&RIN=3014-AA48… Read More »

ADA Kiosk – Storm Interface and Tech for All Announce Collaboration

MEDIA RELEASE Contact: Peter Jarvis Storm Interface Phone: +44 (0)1895 456200 Email: [email protected] London, England. January 2018 Web: www.storm-interface.com Storm Interface and Tech for All build on a shared vision As the ICT sector in the U.S. is challenged to conform with the ADA and other accessibility regulations, two leading experts are collaborating to offer compliant and effective solutions.… Read More »

Self-Service Kiosk Association Board of Directors 2018

Self-Service Kiosk Manufacturer Association Board of Directors 2018 The Kiosk Manufacturer Association for Self-Service leads efforts to optimize self-service engagements & outcomes with retail technology such as self-serve order kiosks. PR Newswire link. Kiosk Industry Group Association  EASTLAKE, Colo., Feb. 20, 2018 /PRNewswire/ — The Kiosk Industry Association announces its Board of Directors for 2018. 17 companies serve in this capacity and… Read More »

Kiosk Manufacturer Association News – ADA Committee Chairpersons for KMA Announced

Kiosk Manufacturer Association with ADA, NRF, and Emergency Kiosk updates PRESS RELEASE  UPDATED: OCT 8, 2018 05:00 MDT EASTLAKE, Colo., October 8, 2018 (Newswire.com) – The Kiosk Manufacturer Association (aka KMA) is pleased to announce the appointments of inaugural Chairpersons for the ADA and Accessibility Committee. Laura Miller of KioWare (https://kioware.com) and Randy Amundson of Frank Mayer, Inc. (https://frankmayer.com) have… Read More »

Self Service Kiosk FAQ

Common FAQ Self-Service Kiosk Questions February 5, 2020 Dave Loyda Full article on site Home » Self-Service Kiosks » Common Self-Service Kiosk Questions Self-service kiosks continue to rise in popularity as a powerful tool benefiting businesses’ customer experience strategies.  With this surge in interest comes more inquiries about everything from payment options to ADA compliance.  Below, we’ve compiled a list of the… Read More »

Kiosk Accessibility Event – M-Enabling Summit

Kiosk Accessibility News AI and Digital Transformation: New Paradigms for Accessibility and Inclusion Strategies Note: Both Tech For All Consulting and TPGi (division of Vispero) are Sponsors for the Summit Join disability advocates, corporations, government agencies, academia, and accessibility executives at the 11th M-Enabling Summit, the leading all-inclusive conference and showcase dedicated to fostering innovations, solutions, and strategies for… Read More »

Kiosk Manufacturer Association (KMA) Announces ADA Committee Co-Chairmen

ADA Kiosk News From Businesswire August 2021 August 18, 2021 03:39 PM Eastern Daylight Time DENVER–(BUSINESS WIRE)–KMA is pleased to confirm that Peter Jarvis has accepted a request to continue as Co-Chair of the Accessibility Committee. Working closely with Peter as Co-Chair will be Nicky Shaw of Storm Interface. “Thank you to Randy Amundson of FMA who previously served as… Read More »

Peerless-AV Joins Kiosk Manufacturer Association’s Board of Directors

Peerless-AV Joins Kiosk Manufacturer Association Board of Directors AURORA, Ill. – February 28, 2018 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, is pleased to announce it has joined the Self-Service Kiosk Association’s Board of Directors for 2018. Peerless-AV joins 16 companies in serving to lead efforts to promote best… Read More »

ADA Kiosks Legal – ACB sues Eatsa

The American Council of the Blind has sued Eatsa, a fast-food chain that uses automated self-service kiosks and ordering apps, over insufficient access, according to a press release. Disability Rights Advocates (DRA), a national nonprofit legal center, filed

Source: www.fastcasual.com

Its pretty simple providing some access for the blind, doesn’t have to be every single machine. Somebody did not think this thru…

ADA Kiosk Litigation – Retailers

A New Spin on Song-Beverly Act ADA Litigation Against Retailers How much data are you handing over at POS? How much data are you taking/handling?  New litigation in California points also at operative locations for devices which are capturing the data. Excerpt: Retailers operating brick-and-mortar stores in California are likely well aware of the state’s requirements for the collection… Read More »

ADA Kiosk – UX for Disabled Webinar

UX for Disabled Webinar from Paciello Group April 25 ADA kiosk question. How do you move from technical accessibility compliance to creating engaging, effective digital experiences for people with disabilities? One very successful way is to involve people with disabilities in User Experience (UX) activities throughout the lifecycle of a design and development project. But there can be… Read More »

EV Charging Stations – Designing in Accessibility

EV Charging Station Accessibility Recently the U.S. Access Board presented on designing accessibility in EV charging stations.  Here is some background on the upcoming NPRM which is expected in September. EV NPRM 9/00/23  https://www.reginfo.gov/public/do/eAgendaViewRule?pubId=202304&RIN=3014-AA48 Note there are two different listings for the EV item. The links provided for the NPRM on electric vehicle charging stations are from two different… Read More »

Disabled and Impaired Population Numbers – ADA

The Disabled and Impaired Population 2023 We are always looking to improve accessibility and one method to do that is to establish the population segments with what impairment.  The most good for the most people is a good starting point. Where do differences in accessibility manifest and to what degree.  Generally, there are these main categories: The five… Read More »

Self Service Kiosk News Feb 2023

Kiosk Industry Self Service News Feb 2023 DENVER, Colo., Feb. 20, 2023 (NEWSWIRE) — It’s President’s Day. And the Kiosk Manufacturer Association news centers around dispensing machines/kiosks and in particular legal cannabis and naloxone. In the naloxone news: last year (and year before) there were zero dollars budgeted by state, local and federal agencies for kiosks that dispense… Read More »

DOJ NPRM on Web and Mobile Accessibility

DOJ Releases Standards for Review Editor Note:  Self-service kiosks and digital signage/interactive displays such as wayfinding for example and smart city are both considered “closed systems”. Websites are considered open systems.  Mobile applications are new and the proposed regulations there are likely to have the most impact The Department of Justice (Department) is publishing a Notice of Proposed… Read More »

ADA Kiosk Quest Diagnostics Update + Walmart Blind Access

Thanks to William Goren and https://www.understandingtheada.com/ — From updated Kiosk Accessibility: The Law is Paying Attention Quest Diagnostics Update + Walmart Blind Access In Brief Court rejected Quest request to dismiss ACB suit. It is moving ahead Quest has already conceded “effective communication” not provided Class action enabled which means corrective measures would need to be done across the… Read More »

Participate in Retail Advisory Council for ADA & Accessibility for Self-Service and Kiosks

We are inviting any and all Retail companies to become a member of our Retail Advisory Council.  There is no cost and you are partitioned in a “safe harbor”. A distinct group segment from the actual kiosk manufacturers, or the installation and logistics companies, the financing companies or the companies providing components. We here at the Kiosk Manufacturers… Read More »

ADA Retail Restaurants Regulations – 2023

ADA Self-Service News The U.S. Access Board conducted a very in-depth review of accessibility design for retail and restaurants in February 2023. For more information you can email [email protected] – we offer free consulting and advice. There were several areas of interest we found in the 2-hour webinar, including: Queues and Waiting Lines Self service shelves (pickup at… Read More »

Meeting the ADA compliance challenge

Meeting the ADA Kiosk compliance challenge Article from KioskMarketplace July 2014 For Greg Buzek, president of Franklin, Tennessee-based research firm IHL Group, ADA compliance makes good business sense for kiosk operators. “Understanding your customers means being able to accommodate all of them,” Buzek said. “This is particularly true whenever kiosk are deployed in stores. Retailers lose $435 billion… Read More »

ADA Wheelchair Animations – United States Access Board

Animations on the ADA and ABA Accessibility Standards that the Board posted to its website in April are now available for download as well. These animations, which are part of an online guide on the standards, address wheelchair maneuvering, doors and entrances, and accessible toilet and bathing facilities. Source: www.access-board.gov The online guides also include illustrated technical bulletins that… Read More »

ADA Kiosk Seminar on Three A’s – Access, Assist and Accommodate-

The next webinar in the Section 508 Best Practices Webinar Series will take placeSeptember 27 from 1:00 to 2:30 (ET) and will cover accessibility to electronic and information technology, assistive technologies, and reasonable accommodations.

Source: www.ada-kiosk.com

The Section 508 Best Practices Webinar Series provides helpful information and best practices for federal agencies in meeting their obligations under Section 508 of the Rehabilitation Act which ensures access to electronic and information technology in the federal sector. This webinar series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the U.S. Access Board.