Technology Solving Restaurant Drive-Thru and Kitchen Modernization
After focusing tech investments on off-premise, restaurants will look for solutions to raise convenience and lower cost of labor
Highlights
Modern Drive-Thru Ordering โ dual drive-thru lanes alongside pickup lanes, and perhaps walkup pickup windows. At first glance, the multitude of options that elevate the classic drive-thru experience might look like a complicated traffic jam. But the key here is to ease the customer experience.
Food Lockers Will See Increased Use โ operators are responding with technology like preorder pickup lanes and food lockers.
Automats โ Brooklyn Dumpling Shop โ a New York City-based dumpling franchise that is opening its doors this spring โ takes the food locker idea one step further by offering the automat 2.0. The 24-hour grab-and-go spot โ which is ready to open its doors in Manhattan after delaying due to the pandemic โ allows customers to place mobile orders for any number of dumpling varieties, then scan their smartphone and the correct UV-lit (for sanitation purposes) cubby will pop open.
Kitchens and Robots โ Brooklyn Dumpling Shop is bringing robotics into the kitchen to add even more contactless precision, in partnership with Miso Robotics.
Effective and Useful Data Connection โ Lunchbox organizes digital users into three categories: lost, regular and active customers.
GRUBBRR Rolling out Samsung Kiosk Update 3/4/2023 — Restaurant Spaces mostly reiterated all the same data points and added some ad hoc comments from Goodhew + a nice video of Goodhew speaking to audience. Notes below. GRUBBRR, an industry-leading provider of self-ordering technologies that are revolutionizing the way that commerce is transacted, announced today that it will beโฆ Read More »
Restaurant Kiosks – Why You Need Them From blog on GRUBBRR Jun2020 June 5, 2020ย byย Ishanya Narang Eating out is a common feature of our social and personal lives. Everything from dates to important client meetings often happens at aย restaurant,ย yet,ย there have been minimal changes to the wayย in whichย weย obtainย our food. Customers are changing and so are their habits, but becauseโฆ Read More »
Continuing on the contactless automat and vending machine trend, Piestro is now partnering with facial recognition payment company PopID. Artisanal Pizza Robots From NRN April 2021 — Editors note:ย We fully expect to see robotic food trucks in the NRF drive-thru lot outside Javits next year. Take the food to buyers is a core strategy it seems theseโฆ Read More »
The Rise of Self-Service Kiosks in Restaurants This Restaurant Kiosk Buyerโs Guide will teach you what you need to know when buying kiosks for your restaurant operation. Over the last couple of years, weโve experienced a significant digital transformation in the quick-service restaurant (QSR) industry. It has seen the integration of technology into everyday operations. Among the mostโฆ Read More »
Cloud-based Restaurant Solutions — What’s Growing and What’s Not Note —ย new resources section quick service restaurants trends added below which includes companies like Gloria Food and Tillster. – original post from explorekeyser Editors Note: additional data on restaurants from Toast — They recently came out with their Q3 Trends Reportย andย Industry Survey. Toast is the largest POS installationโฆ Read More »
Show To Go Update for National Restaurant Association 2021 Are you looking for restaurant kiosk technology?ย The Kiosk Association has restaurant kiosks, drive thru kiosks, locker kiosks, pickup kiosks and all types of digital signage kiosks. PCI and EMV technology for future-proof installations. ADA and accessibility information which extends from kiosks to your mobile ordering and website onlineโฆ Read More »
Samsungโs all-inclusive Kiosk available in 12 countries worldwide In Brief (well, maybe not so brief…) Writeup on LinkedIn Highlighted – contactless ordering and payment (applepay samsungpay) 24″ Inch touchscreen (apparently you touch the screen) First time we’ve seen power consumption used as a benefit First we have seen UL-certified antimicrobial and not impressed (Zinc pyrithione aka Head andโฆ Read More »
Student Union Food Order Kiosks Nice writeup on student union restaurant kiosks. This is another project by Aramark working with Grubhub (using Elo kiosks and Ingenico POS devices.) Here is a summary: New kiosks and screens in the student union: The article reports on the recent installation of ordering kiosks and monitors in the Gertrude C. Ford Oleโฆ Read More »
MURTEC 2024 Wrap We were fortunate to get a pass from Angela Diffly to send a reporter to MURTEC and get some pictures. We participate on the RTN Framework group (and you should too). In any case here are some pictures from MURTEC. MURTEC is THE restaurant technology networking event.ย Waiting line to apply for participation and notโฆ Read More »
Kiosk News Articles Couple of new articles out there mainly pointing to Labor Shortage as a prominent driver for self-order kiosks. Excerpt From Mondelez Foodservice operators may be feasting on opportunities as the pandemic retreats, but economic challenges persist. One of the toughest to swallow is the labor shortage. September was ripe with a robust harvest of hiringโฆ Read More »
Tactile & QSR Cool Videos Update Introduction Couple of nice videos this week with first real-time tactile graphics display (no piezo thank you) and also Square integrating with restaurant kiosks.. Dot Pad, The First Real-time Tactile Graphics Display The Dot Pad is a tactile graphics display designed for the visually impaired. It features a patented actuator technology basedโฆ Read More »
Cousins Subs is the latest restaurant chain to add mobile and online ordering to its menu through a partnership with remote ordering guru Olo. Fans of the Milwaukee-based sandwich company will now benefit from …
Panera Kiosk News In the new system, customers order and sit, and Panera’s servers bring their orders to them Craig Keefner‘s insight: Nice graphic of new store layout and flow for traffic. See on www.businessweek.com More Posts Paneraโs chief digital officer on the future of restaurant tech Restaurant Tech Trends w/ Panera and Chipotle + NRA Previewโฆ Read More »
From Hospitality Tech MURTECH awards 2020 – By Anna Wolfe, Senior Editor – Restaurants – 05/15/2020 A billion-dollar digital channel, the most successful limited-time offer in a brandโs history, and a platform that empowers restaurants to take charge of their businesses online: These are just three noteworthy accomplishments from the winners of Hospitality Technologyโs 2020 Top Women inโฆ Read More »
Restaurant Research Report The National Restaurant Association each year prepares a comprehensive overview of the restaurant industry and provides a look ahead. The Associationโs research is considered the most authoritative source for restaurant industry sales projections and trends. It is based on analysis of the latest economic data and extensive surveys of restaurant operators and consumers. See p.โฆ Read More »
All-In-One-Computers Help Taco Bell Go All Digital Nice article on restaurant kiosks and the new Taco Bell kiosks from QSR Magazine Apr 2021. Times Square comes with its own unique set of variables.ย The guess is Elotouch is providing the all-in-one computer with wall mount or countertop mount. Our guess is j1900 Celeron with Windows (and enhanced versionโฆ Read More »
Press release today from PRNewswire Kiosk Association Apr2021 DENVER,ย April 16, 2021ย /PRNewswire/ —ย National Restaurant Association hasย launched Show To Goย and the Kiosk Association is a participant. The online show runsย throughย August 2021. We have eight showcases online: QSR Self-Order, Touchless Controls, Outdoor Menu Boards, ClearConnect full suite solution, Restaurant Kiosks, gigantic digital signage (LVCC), large digital signs and touchscreens.ย April 21ย is aโฆ Read More »
Restaurant Show CREATE Free Full Pass Available for conference. Contact [email protected] or call 720-324-1837 Smugglers Prime Rib and Seafood want to give a big shout-out “Thank You for the Pass” , courtesy of the Kiosk Association! It has been a tough year for the industry and it’s tempting to cut back on training and CREATING new ideas, butโฆ Read More »
State of Restaurant Industry A pretty sensible look at restaurants by Bank of America analysts in November 2021. Here BoFa link Many restaurant operators adjusted operations, added technology and trimmed expenses. The past 18 months have ushered in new options for restaurant dining, or accelerated industry trends: curbside pickup, delivery, contactless payment (card, phone or digital), alcoholic beveragesโฆ Read More »
Restaurant Tech New Frontiers The kiosk association is happy to sponsor the latest Digital Dive session.ย Leaders from Panera and Chipotle Mexican Grill join CREATE May 4 to talk omnichannel strategies, AI, automation, the metaverse and more Donโt miss CREATEโs May 4 Digital Dive featuring interactive discussions on whatโs next in restaurant tech with leaders from Panera andโฆ Read More »
Restaurant Technology Tradeshow Denver Big return of CREATE to Denver. The Kiosk Association is a returning sponsor (three years now) –ย Sponsors these year are Johnsonville, Coca-Cola, and Tyson.ย Supporting sponsors include Revel, Stratcache, the Kiosk Association (KMA), Keurig/Dr. Pepper and Presto to name some. Date: September 19-21, 2022 Location: Sheraton Denver Are you a restaurant executive wantingโฆ Read More »
Restaurant Kiosk Event Press Release by Kiosk Association —ย DENVER, Colo.,ย September 12, 2022 —ย Contact: For more information: ย [email protected]ย The return of CREATE Restaurant Technology event in downtown Denver. The Kiosk Association is a returning sponsor (three years now) โย Sponsors these year are Johnsonville, Coca-Cola, and Tyson. Participants include iHop, Nations Restaurant News (NRN), Noodles, Dennyโs, Wendysโฆ Read More »
CHICAGO — September 29, 2016 — Coates, a global leader in digital merchandising software, kiosks, and digital drive-thrus, expands the reach of its world-class products with the opening of its U.S. headquarters in Chicago, which includes a fully equipped innovation lab. The new Coates Lab offers quick service restaurants (QSR), retail brands and agencies a state-of-the-art space for a hands-on, personalized experience of the future of digital merchandising. With more than 50 years of leadership in digital solutions, Coates is in a unique position to take customers from proof of concept, design and manufacturing to installation and support, to provide their customers the most engaging experience.
Coates Lab encompasses displays, kiosks, digital drive-thru solutions, beacons, facial recognition and social media powered by Switchboard, the groundbreaking, data-driven content management system (CMS) developed by Coates. Switchboard enables brands to deliver a personalized and localized one-to-one experience in-store, similar to what online retailers offer on their websites, with an online record of the buyers’ past purchase history and a personalized greeting using Coates’ Switchboard content management system.
Drive-Thru Restaurant Technology Whitepaper Learn the latest drive-thru trends taking place across the restaurant technology industry that are meeting customersโ needs while increasing operatorsโ revenues. Excerpt Once considered an adjunct to an established restaurant, the drive-thru has evolved into an essential business component helping eateries achieve profitability and exceed customer expectations. Drive-thruโs are illustrative of a case whereโฆ Read More »
Digital Menu Boards for Drive-Thru Restaurants Editors note: Drive-thru is becoming the new norm given the effect of the pandemic. McDonald’s already gets 75% of their sales from Drive Thru.ย Historically restaurants have drawn from a diverse set of providers for all the various components that comprise a drive-thru solution. Get the screens from A, the software fromโฆ Read More »
QSR kiosks are big these days and the poster child might be Paneras actually though for sure McDonalds “once again into the fray” efforts bring a lot of attention (ditto for Wendy’s and others). Good quote from Olea and good article.
What The $1B Kiosk Industry Can Do For Hotels And Restaurants News followup from Pymnts.com What The $1B Kiosk Industry Can Do For Hotels And Restaurants ย Excerpt: Kiosks arenโt just for selling tickets or providing customers with another way to order a meal. They can personalize the guest experience too. โOur take on it is that weโre allโฆ Read More »
ZIVELO Wins 2 Awards at ICX Summit for Achievement in Interactive Customer Experiences. The #1 QSR mobile kiosk company receives two awards Dallas, TX โ June 13, 2018 โ ZIVELO, the leader in interactive self-service kiosk and digital signage solutions in the QSR arena, has been appointed to receive two prestigious awards at the ICX Summit in Dallasโฆ Read More »
Global Payments to Acquire SICOM Systems, a Leading Provider of Enterprise Technology Solutions to Restaurants September 27, 2018 04:05 PM Eastern Daylight Time ATLANTA–(BUSINESS WIRE)–Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced today an agreement to acquire SICOM Systems, Inc. from LLR Partners. SICOM provides enterprise, cloud-based software as aโฆ Read More »
Walmart Ghost Kitchen Kiosks Now Offer Restaurant Kiosks Updates to the story: 8/19/2021 –ย Hospitality Ghost Kitchen Expansion — Butler Hospitality recently added the Canopy by Hilton Washington DC Embassy Row to its list of 100+ hotel clients. Ghost kitchen for hotels specializing in virtual room service and catering for hotels. Post on NRN March 2021 — Locationsโฆ Read More »
Good to see a point of view from Square. The reports include quite a bit of data. Wakefield did the work for them. They do multiple “Future Of” sectors such as Commerce, Retail and Restaurants. See the Town Square area of Square.ย ย Square is a big cheerleader for QR codes for sure. They make no mention of biometricsโฆ Read More »
From Tech Round in UK Looking ahead to what this new year will bring, weโve collected industry expert predictions on the future of work in 2022. The COVID-19 pandemic has had a colossal impact on the working world. From remote working to flexible hours, could these temporary adjustments to the ways we work become permanent? Weโve collected predictionsโฆ Read More »
Intel Kiosk Technology We are pleased to welcome Intel as a 2 year Gold Sponsor.ย James Tan, Dane and Bart head up the team.ย Finding Kiosk Solutions via the Intel Marketplace is one of the GoTo sites for the kiosk industry.ย For example if you goto Intel Solutions Marketplace and search for COVID you find the KMA Covidโฆ Read More »
Originally published on LinkedInย on November 8, 2018 Blaine Hurst Chief Executive Officer & President Panera Bread I had the opportunity to sit down with Lisa Su and Jon Fortt last week for CNBC’s Productivity@Work event to talk about C-level perspectives on technology. So I thought I’d share more broadly some of our key learnings on digital transformation. Inโฆ Read More »