Restaurant Accessibility Works for Customers and Business Nice point — An important first step for restaurants is to consider the ADA the baseline and the bare minimum, Knackstedt said. It may be a new way of thinking for some operators. But all operators, ultimately, have the same goal: to offer great hospitality to all. Here’s a summary of the key… Read More »
Restaurant Kiosk ROI with Clover POS Restaurant Kiosk ROI review of three different restaurant kiosk deployments and the return on investment numbers (and dollars) including cost savings. For full article and study click here. Summary Self-ordering kiosks in restaurants: This is a white paper that analyzes the financial benefits of using self-ordering kiosks in three different types of… Read More »
Robotic Restaurant and in this case Flippy Updated retailsystems.org news article on AI robotic restaurant news Robotic Restaurant News We just got back from NRF and AI robotic restaurant stuff was all over the show floor. Robotic pizza for example. One of our favorite aspects of AI is overhead cameras in the kitchen to monitor food preparation. Also… Read More »
Lockers Amazon & USPS Pickup Lockers for parcel pickup and vending dispensing are surging in popularity. Apartment complexes and more. Amazon is across the 7-Eleven chain. One of the new ideas are custom solar-powered pickup lockers for residential consumers. Porch pirates are just one factor. We took a look at the space recently. What drove us to do… Read More »
Reported in Retail Automation June 2021 McDonalds AI Drive-Thru Ordering Violates Privacy Laws in Illinois and now headed to Court From EatThisNotThat Jun2021 – Editors Note: You could see this coming given the test being run in Illinois which has some of the strictest privacy laws. In Brief: McDonalds testing AI-powered drive-thru ordering at 10 restaurants in Illinois Voice Analysis… Read More »
Restaurant Self Order & POS Adopted at Glacial Rate We enjoy hearing all point of views. ReformingRetail consistently berates retail and restaurants for ignoring solutions as long as they can. Latest article by Jordan Thaeler on adoption rates. Interesting to hear the historical talk and we’ll add some too. According to restaurant kiosk vendors, only 10% of QSR… Read More »
Facial Recognition Turning Retail On Its Face Very nice writeup on Retail and Restaurant on facial recognition by Thibaud Denolle of ACRELEC America. You can contact Thibaud at his LinkedIn or by email. Summary of Facial Biometrics in Retail Technology Overview: Facial biometrics uses AI for identity verification via facial features. Real-World Applications: Brands like Steak n’ Shake… Read More »
Self Ordering Kiosk AI Assist Interested in AI for your self ordering kiosk? Then the new Clover POS kiosk by Nanonation (and Samsung) is a must read. Included is AI Tools Setup Guide pdf. These AI Enhancements will transform your ordering kiosk experience, from crafting enticing menu descriptions to attracting more users and providing the right upsell suggestions to… Read More »
In the Wild – New McDonald’s in Thornton Colorado Editors Note 12/17/2024: We have seen the “counterless” McDonalds but their latest “test” is ultra-small stores that have no inside dining, or drive thru and seem to be geared for pickup and delivery by services. Pickup lockers outside are standard. Story on QSR Magazine. Thanks to Sixteen-Nine for tip.… Read More »
Stats – Restaurant, POS, Kiosks, Digital Signage We all like stats and numbers, too. Generally, though, any stats for any market are 95% of the time from India + they are automatically raised 10% from last year’s report + they want $5000 for them. Generally all the wrong companies are listed, there are very pretty charts and graphs,… Read More »
POLYTOUCH Flex 21.5 Product Spotlight Our space-saving kiosk is a revolutionary solution designed to optimize limited space while providing a seamless self-service experience. It maximizes floor space, integrates easily without sacrificing seating capacity, and offers a user-friendly interface for effortless browsing, customization, and payment. The POLYTOUCH FLEX21.5 offers an array of different models, including the slimmed down FLEX21.5… Read More »
Kiosk Self Order with Ordering Kiosk Every week another case study for a restaurant going self-order hits my desk. While monsters like Chick-Fil-A do a test delivery site and suck all the oxygen out of the media, another small to medium business takes advantage of self-service done right. Hero Boy Sandwich in Georgia Hero Boy Sandwich Co. in… Read More »
Robots for Food Delivery in Restaurants It’s a good time with NRA coming up to review some of the robot servers that are “flooding” the market now. Recently a feature on CBSnews and California restaurant (see link below) Key players in this emerging market include Appetronix Inc, Euphotic Labs, Home Tech Innovation Inc, Hyper Food Robotics Ltd, Kitchen… Read More »
Popeyes Rolls Out Self Order Kiosks by ACRELEC Good to see Acrelec with big win in Prague and Popeyes. And we tacked on news from KFC and the UK. As of 2021. We must admit we eat at Popeye’s. We like the Cajun chicken fingers (Chick-Fil-A is too sweet). Their drive thru is kind of wonky and sometimes… Read More »
ACRELEC Deploys new kiosks at Wendy’s New deployment for Wendy’s by ACRELEC America We had talked with Wendys at NRF 2022 and they told us then they were very dissatisfied with their current provider reliability and the complete lack of remote monitoring. Cheap price becomes not so cheap when the kiosks run out of receipt paper and the… Read More »
Kiosk Solutions – Frank Olea Interview Join host Kate Orara as she chats with Frank Olea, CEO of Olea Kiosks, about the future of self-service kiosk technology. Frank shares insights into implementing kiosk solutions that enhance customer engagement across industries like healthcare, hospitality, and entertainment, while offering strategies to future-proof systems against inevitable hardware and software changes. Listeners… Read More »
Restaurant Point of Sale Presentations We went to FSTEC this year in Dallas and some of the presentations are pretty interesting. Thanks to Olea Kiosks , Pyramid Computer and Nanonation Software for making this possible. Presentations Fourth Put Profit on the Menu AI for Restaurant Operations Deputy Maximize Profitability How to Leverage Technology to Prevent Expense Creep Incentivio Revolutionizing Restaurant Marketing… Read More »
Mobile Computer by Elo The M51 rugged mobile computer delivers a 6″ FHD scratch-resistant touch display, Android 14 OS, powerful Qualcomm 6490 octa-core processor, integrated NFC and optional 2D barcode scanner. Available in WiFi and cellular models – both offer IP68, front and rear cameras and warm-swappable batteries. Cool Video — John Lamb • Chief Marketing Officer at… Read More »
Facial Recognition has its Drawbacks in Kiosks From FindBiometrics. Here are the key points from the page: Lawsuit: Steak ‘n Shake is being sued for allegedly violating Illinois’ Biometric Information Privacy Act (BIPA) by collecting and storing customers’ facial biometrics without proper consent. BIPA Amendment: A recent amendment to BIPA reduces potential liability for businesses by counting multiple… Read More »
Restaurant Point of Sale – An Explanation of TOASTTAB Surcharge It is extremely hard to argue with numbers, and a restaurant point-of-sale system adds a 5% higher cost. Another brutal assessment by Jordan Thaeler of Reforming Retail. We are pretty picky. Very nice article to this weekend by Walter Isenberg of Sage Hospitality– a thoughtful article by Isenberg on better ways… Read More »
Robotic Restaurant Flippy Article by Nancy Luna on CaliExpress — she had done a couple of nice articles (here is minimum wage) Notes One employee to prepare food Nice to see Datacap technology in place. PopID uses that. We have several articles on PopID Interesting use of different height kiosks though the wheelchair height kiosk looks inaccessible via… Read More »
McDonald’s announcement that it is rolling out touch screen kiosks to facilitate ordering in all locations has provoked various reactions; here’s what we think:
Source: learn.horizondisplay.com
Good blog writeup on what it means for industry given McDonalds weight behind new touchscreen ordering mechanisms.
Payment Trends and Insights – Kiosk Industry Writeup by Appetize on the five payment trends to look for in 2021 There’s a silver lining to the unpredictability we experienced last year: 2020 accelerated the growth and advancement of the current payments landscape. In fact, the way operators set up their payment systems now will truly be a testament… Read More »
A Critical Analysis of Shift4 Marketing Tactics See full article at Retail Systems — Nice quote — The bigger the payment bro, the grander the spoken lies to induce merchants into signing their absolutely trash payments agreement. Legacy payments companies (Worldpay, Global, Fiserv, Shift4) are the worst offenders. Payment Processors – Shift4 is really Shaft4? Thanks to Jordan… Read More »
Peerless–AV‘s Xtreme Outdoor Digital Menu Boards Contact Rachel Hinds (rachel [email protected]) at Peerless for more info! Peerless-AV‘s Xtreme Outdoor Digital Menu Boards were installed with EDM’s invigorating graphics to excite and engage customers in the BigFoot Java’s drive-thru. The new signage also provides the added benefit of easy maintenance, enabling menu updates to be done within the store.… Read More »
Drive Thru Menu Board by Peerless-AV Case Study Contact Rachel Hinds for more information (rachel [email protected]) Drive Thru Menu Board case study – Ordering coffee at BigFoot Java, a popular coffee chain in the Pacific Northwest, is now even more quick and convenient. ☕ Alongside EcoDigital Media, we created an elevated, digitized drive-thru experience by installing our Outdoor… Read More »
Robot Pizza Kiosks Basil Street Update June 2024 — raised 10M and now is gone Basil Street Pizza has a new deployment going into San Antonio (link to story). Here is the iteration that went in first here in Denver. Here is our in brief on that deployment In Brief Completely vended from machine Certifications in place (NSF… Read More »
Android Handheld Computers and Mobile POS Upcoming at NRF is the Elo booth which we plan on visiting to see the Android handheld and Mobile POS units. Here is specsheet for M60, About Mobile POS Mobile POS (point of sale) is a technology that allows merchants to accept payments using a smartphone or tablet device. Mobile POS can… Read More »
Panasonic Connect Announces Stingray Kiosk and POS Terminals at Murtec From press release. Also there are pictures and photos from MURTEC 2024 on our Murtec Wrap Newark, N.J. | March 11, 2024 09:00 AM Eastern Daylight Time Panasonic Connect North America will showcase its restaurant technology solutions, including its newest Stingray® JS9900 Kiosk Series and JS988 Point-of-Sale (POS) Terminals,… Read More »
LG InfoComm Awards Here is LG Link LG BRINGS HOME RECORD-SETTING 15 INFOCOMM 2024 AWARDS FOR PRODUCT INNOVATION Broad range of recognition across product categories and channels underscores LG’s ability to provide customers with impactful real-world solutions LINCOLNSHIRE, Ill.. July 1, 2024 –– LG Business Solutions received a fifteen awards for product innovation at InfoComm 2024, setting a record for… Read More »
McDonald’s Voice Order Video Nice video of prototype McDonalds Voice Order. Imagine 3 of these side by side in a NYC McDonalds. Ambient noise level in a restaurant can easily hit 80 db (Noisy Planet NIH). This prototype Kiosk ordering has 99% accuracy because a human is in the loop on every order… If interested in more info… Read More »
Brutal Analysis of Acquisition From Retail Systems Analysis of acquisition of Revel by Shift4 — From Reforming Retail. Excerpt Mistruth #1 Shift4 offers payments and other technology to a range of industries, including restaurants. Its restaurant POS system, SkyTab, is used by operators of many large chains, including Burger King, Applebee’s and Denny’s. Huh? Here’s how Shift4’s communications will… Read More »
Exposing Olo Part 3: Dropping 40% of Olo’s Enterprise Value into Wisely From retailsystems — Both McDonalds and Five Guys Burgers and Fries compete on a daily basis to offer the public hamburgers and fries. In 2014, McDonald’s spent more than $988 million on advertising. Five Guys Burgers and Fries, in the same year, spent exactly $0. Continuing… Read More »
Taco Bell Cantina Kiosks Design elements marry old Hollywood architecture with Taco Bell’s modern Cantina experience – now open on Hollywood Boulevard Editors Note: We are pretty sure the actual kiosks (seen in ABC video below) are by Elo. Elo does the NYC cantina.) IRVINE, Calif., Feb. 16, 2023 /PRNewswire/ — Roll out the purple carpet, as Taco Bell has opened its doors to… Read More »
Are You Searching for a Cost-Efficient Kiosk for Self-Ordering with Complete Hardware Integration? Come see the Swift Kiosk at NRA in two weeks. Pyramid – best known for its diverse lineup of Self-Checkout/Self-Serve and Digital Signage solutions – is constantly striving for ‘what’s next’. It’s with that in mind that we are proud to announce our newest development: The POLYTOUCH SWIFT.… Read More »
