The holidays may have passed, but shopping and dining out in the new year continue for many people, including those with disabilities. The Americans with Disabilities Act (ADA) and Architectural Barriers Act (ABA) Accessibility Standards require retail spaces and restaurants to be accessible, from the accessible route at a site arrival point to public entrances to interior spaces of establishments. The next webinar in the U.S. AccessBoard‘s free monthly series will take place February 2 from 2:30 – 4:00 (ET) and provide an overview of the ADA and ABA accessibility requirements for parking, entrances, queues and waiting lines, food service lines, dressing and fitting rooms, fixed dining surfaces, including bar seating, sales and service counters, and checkout aisles at retail spaces and restaurants. Additionally, AccessBoardAccessibility Specialists will address frequently asked questions about these spaces and their elements.
Visit Great Lakes ADA Center’s Accessible Retail Spaces and Restaurants webinar webpage for more information or to register. All webinars include video remote interpreting (VRI) and real-time captioning. Questions can be submitted in advance of the session or can be posed during the live webinar. Webinar attendees can earn continuing education credits. The webinar series is hosted by the ADA National Network in cooperation with the Board. Archived copies of previous Board webinars are available on the site.
One of the most interesting opportunities at the HIMSS annual conference is the chance to see demos of a wide variety of health IT solutions. At this year’s event, we decided to film a number of demos of interesting health IT products that we thought readers of Healthcare IT Today would find useful. If you want to see all of these demos as we share them, be sure to subscribe to the Healthcare IT Today YouTube channel.
The first demo I’m excited to share is by Nicky Shaw, US Operations Manager at Storm Interface. Shaw demonstrates how you can take a healthcare kiosk and make it accessible for those who may have visual or other impairments.
MEDIA RELEASE
Contact: Peter Jarvis
Storm Interface
Phone: +44 (0)1895 456200
Email: [email protected]
London, England. January 2018
Web: www.storm-interface.com
Storm Interface and Tech for All build on a shared vision
As the ICT sector in the U.S. is challenged to conform with the ADA and other accessibility regulations, two leading experts are collaborating to offer compliant and effective solutions.
Aggressive and high profile class actions against well-known retailers, restaurant chains, vending machine operators, healthcare providers and major airlines have sent a cold shiver through businesses deploying touch-screen, self-service terminals. It is becoming clear that anything less than full compliance with both domestic and international mandates creates significant litigation risks. Inevitably this harms reputations and may lead to costly court-supervised settlements.
Many businesses are striving to make their products, services and infrastructure as accessible as they can possibly be and not just to achieve compliance. This forward thinking universal design approach improves usability for all users including those with sensory impairment or limited mobility. It improves efficiency, productivity, and enhances their relationship with the consumer.
Storm Interface and Tech for All, Inc. have announced a formal collaboration to help clients deliver accessible experiences for people with disabilities. Storm Interface is the UK manufacturer of audible system interfaces and content navigation devices. Tech for All is a leading US-based international consulting firm focused on the accessibility and universal design of electronic, information, and communication technologies.
“The inter-dependence of accessible hardware and effectively designed application software is obvious”, said Storm’s Peter Jarvis. “However, too often ICT designers and specifiers consider the two factors of accessibility separately, as if they were unrelated”. Storm works with specialist kiosk software developers to ensure that Storm’s USB-connected devices are universally supported throughout the ICT sector. By collaborating with established expert developers such as Tech for All, Storm is able to provide clients with a complete accessibility solution.
Tech for All’s Caesar Eghtesadi agrees, “Our collaborative development approach produces a synergistic accessible design that delivers a successful experience for all users, including those with disabilities. This coordinated development approach is more cost-effective and efficient than the current adapt-and-patch approach.”
Background Information:
About Storm Interface
For more than 30 years Storm Interface have designed and manufactured secure, rugged and reliable keypads,keyboards and interface devices. Storm products are built to withstand rough use and abuse in unattended public-use and industrial applications. Storm Assistive Technology Products are recognized by the Royal National Institute for Blind People under their ‘RNIB Tried and Tested’ program.www.storm-interface.com
About Tech for All, Inc.
Tech for All, Inc. has for over 16 years served small to Fortune 500 companies in several industries, educational institutions, NGOs, and government agencies. It provides a full range of accessibility consulting services including planning, evaluation, design, development support, testing, implementation/deployment, and monitoring. www.TFAConsulting.com
Our contact details are as follows:
USA
Storm Interface
13835 N Tatum Blvd. Suite 9-510
Phoenix, AZ 85032
Tel: +1 480 584 3518
Email: [email protected]
Tech for All, Inc.
P.O. Box 213473
Royal Palm Beach, FL 33421
Tel: +1 561 333 2835
Email: [email protected]
UK, Europe and Other Territories
Storm Interface
14 Bentinck Court
Bentinck Road
West Drayton
Middlesex
UB7 7RQ
United Kingdom
Tel +44 (0)1895 431421
Email: [email protected]
Join disability advocates, corporations, government agencies, academia, and accessibility executives at the 11th M-Enabling Summit, the leading all-inclusive conference and showcase dedicated to fostering innovations, solutions, and strategies for digital inclusion.
Participants will benefit from rich and unique networking opportunities with thought leaders, technology providers, innovators and developers of assistive technologies that serve more than one-billion Persons with Disabilities and an expanding aging population globally.
The 2023 M-Enabling Summit will examine how AI drives innovation and automation in multiple areas allowing to scale up digital accessibility in unprecedented ways and review risks for persons with disabilities that organizations need to mitigate.
Practitioners will be sharing how they manage their product lifecycles and digital transformations to support their accessibility journeys and help achieve their organizations’ Diversity, Equity, Inclusion (DEI) objective. Case studies will illustrate how accessibility features of products and services are leveraged to better serve persons with disabilities and older persons in work environments, for digital products and services, urban and transportation environments, e-commerce, leisure, social or educational activities.
A unique venue for dialogue and cooperation, the 2023 M-Enabling Summit will feature panel discussions, open conversations with innovators and disrupters in digital inclusion, instant polls, networking meetups, brainstorming and live debates among disability advocacy leaders, business executives, accessibility experts, and information technology and assistive technology providers.
On day three of the Summit, the International Association of Accessibility Professionals (IAAP) will host a thought leadership Expert Forum on integrating accessibility in organizational maturity.
Microcom Corporation Releases Ethernet for Model 814M, 8.5” Wide Thermal Kiosk Printer for Healthcare, Wayfinding, Boarding Pass, Weigh Scale, and Other Applications
Lewis Center, OH, March 7, 2018 –Microcom Corporation is pleased to announce that customers can now purchase our model 814M wide thermal kiosk printer with Ethernet. This option allows customers to communicate with the printer at any distance. It also gives the printer the flexibility to be controlled by a locally connected host in the same enclosure or directly by a remote server at a distant location.
Wide Thermal Kiosk Printer
According to Andrea Flowers, National Accounts Manager for Microcom, “When we first released the 814M, it quickly became clear that customers wanted to interface with this printer using Ethernet. There are only a few 8” wide kiosk printers on the market that offer Ethernet and we are excited to be one of them.”
Microcom’s Model 814M comes in a standard configuration that will meet the needs of our clients without overwhelming them with choices. Some of these standard features include: 300 dpi print resolution, heavy-duty cutter, presenter/retractor capabilities, USB, Serial, and multiple sensor functions. Our movable media mount can hold an 8” OD thermal paper roll that is equal to roughly 1,100 sheets of paper!
About Microcom Corporation
Microcom Corporation is a privately held leading US manufacturer of specialty-use thermal label, ticket, kiosk, and wristband printers employed throughout the world. Microcom delivers innovative business management solutions for the transportation, healthcare, medical, mail sorting, fare collection, cinema/event ticketing, airport, casino, gaming, industrial, warehousing, pharmaceutical, distribution and specialty thermal printing industries.
When an application calls for an 8.5” printer, kiosk space may be limited. The 814M can be mounted in various ways to lessen the stress of finding space in your kiosk for a wide format printer.
Various Communication
Ports
Whether you connect to a local host or from a distance, the 814M has all of the common interface options to make it happen with Serial, USB, and Ethernet available.
Microcom completes its line of kiosk printers with the 814M. This 8.5 inch wide thermal kiosk printer comes standard with 300 dpi resolution for high quality A4 and Letter size print outs. The built in presenter/ retractor feature helps prevent jams which is especially important in unattended kiosk applications. Some applications the printer compliments well include:
Weigh Scale
Retail
Healthcare
Government and Public Utilities
Bill of Lading
Transportation
In addition to our large printer selection, we have a wide array of media including 8.5” wide thermal rolls. Please contact the Microcom sales team at [email protected] or give us a call at (740) 548-6262 (option 2) to set up a free consultation for a custom design.
As a business owner in the modern competitive economic landscape, the bottom line means everything. In today’s blog post, explore what chargebacks are, their prevalence, and how you can use printed receipts to avoid and dispute them – saving you money and increasing your bottom line.
What is a Chargeback?
First and foremost, let’s explain what exactly a chargeback is.
“A chargeback is a charge that is returned to a payment card after a customer successfully disputes an item on their account statement or transactions report. A chargeback may occur on debit cards (and the underlying bank account) or on credit cards. Chargebacks can be granted to a cardholder for a variety of reasons.”
Some of the reasons chargebacks are granted are because a customer didn’t receive an item they paid for, a charge may have been accidentally duplicated, or their card was stolen, and the purchase(s) are fraudulent.
However, fraudulent chargebacks also exist that are unfortunately due a consumer knowingly (and unfairly) disputing a charge. Also known as “friendly fraud,” this occurs when a shopper purchases something with their own credit card and then requests a chargeback after receiving the purchased items or services.
The Chargeback Process
When a chargeback occurs, it typically includes a four-step process:
1. Initial Dispute: The cardholder begins a dispute and the bank issues the customer a temporary line of credit (meaning they get their money back, but it’s not completely settled yet).
2. Bank Communication: The cardholder’s bank sends the transaction back to the merchant’s bank and they communicate to get more information about the transaction.
3. Bank Decision: The two banks continue to communicate and either resolve the issue, or the merchant’s bank issues the merchant a chargeback notification.
4. Merchant Action: You, the merchant, either accept or dispute the chargeback.
Chargeback Statistics
So, how often do chargebacks occur and what do they cost you, the retailer? Alarmingly, chargebacks are increasing at a rate of 20% per year, and nearly 86% of chargebacks are likely cases of “friendly fraud.”
Discover more chargeback facts and figures in the below infographic from Expert Market:
The Value of Thermal Printer Receipts
Printed receipts are extremely important as you dispute chargebacks. As mentioned above, one of the first steps of the investigation is when the customer’s bank and the merchant’s bank communicate. A part of this action is to request a copy of the original transaction receipt from you, the business owner. Providing detailed receipts can not only help identify “friendly fraud,” but can also quickly solve the issue in the case that the customer simply didn’t recognize the charge on their account, but it is indeed legitimate.
To ensure the process goes as smoothly as possible, make sure that your receipts contain all of the information needed to meet the retrieval request standard of major card networks like Visa and Mastercard. This information includes:
Merchant name and location
Transaction date
Merchant location code
Description of goods or services
Account number or token (it’s recommended to conceal everything but the expiration date and the last four digits of the account number)
Payment card brand
Transaction amount
Authorization code, if applicable
Space for cardholder signature, if applicable
Return/refund policy
You can learn more about how to dispute chargebacks by visiting ChargebackGurus.com.
Meet Star’s Thermal Printers for Kiosks Receipt Printers
The benefits of printed receipts don’t stop there. The right receipt printer not only helps you fight fraud, but can optimize your business’s operations, connect you to the industry’s most popular online ordering platforms, and enhance the aesthetics of your store.
Star is proud to offer a wide variety of receipt printers, ranging from those with ultra-modern designs to tried-and-true affordable industry leaders. Explore three of the most popular Star receipt printers below:
mC-Print3
3” thermal printer
CloudPRNT for online ordering
Ethernet (LAN), USB, USB-C, Lightning, Bluetooth Learn more >
TSP143III
Industry-leading printer
Affordable and reliable
Ethernet (LAN), USB, Lightning, WLAN, Bluetooth Learn more >
mPOP®
Receipt printer/cash drawer combo
Compact Flat Bill cash management
iOS, Android, Windows tablet compatibility Learn more >
BOCA’s Lemur-X kiosk printer is the company’s most compact, economical model.
Like all BOCA printers, the Lemur-X is produced at the company’s factory in Boca Raton, Florida and configured to the customer’s specifications.
The Lemur-X can be produced to work with a range of media, including receipt rolls, fan folded tickets, or wristbands. The printer’s universal paper guide (or ‘UPG’) can support a range of widths.
We continue to get many requests for suitable replacement kiosk printer for the obsolete Zebra 203s and 403s (ah the days of Swecoin…).
There are several options but in this post we will look at the Boca replacement. For more information you can always email [email protected]
The Lemur-Z has become a very popular choice for customers wishing to migrate from the KR403 or KR203 that have reached end of life. Please note that the printer has the same footprint as the KR203 and KR403, but it is not the same printer in all respects (software, communication), so you may have to make some changes to the commands you typically send to the printer.
The printer is made to order and can include a range of options depending upon your requirements. The optional features/accessories are listed below and described in the printer’s manual (which can be found on the spec sheet under “Resources’ at https://www.bocasystems.com/lemurz.html).
Roll holder (P/N 424051-U)
Low paper kit (424078)
Mounting plate (424077) that mimics Zebra KR403 mounting holes
Center paper guide (commonly required by customers migrating from the KR203 or KR403; available in several different widths, including 58mm and 80mm)
FGL 46 (flash memory; required if you plan to download and store fonts or logos on the printer itself)
Ethernet
Presenter (see configuration options below)
When you want more ifnormation, please be prepared to share with Boca your preferred options (above) and presenter configuration (below).
Presenter Set Up Options:
Present and retract – The printer will present and hold the media in place to be taken and then retract it back into the printer after 3 seconds.
You may adjust the eject timeout by sending the following command to the printer: <ket#><p> # = the timeout value is seconds. The current default timeout value is 3. The printer will issue a blank ticket upon receipt of command and command only needs to be sent once. For example if I wanted to increase the timeout to 10 seconds then use <ket10><p>.
You are not able to print the next ticket until the ticket has back taken out of the presenter or if it has been retracted back if not taken.
Present with no retract – The following software command will disable the retract feature of the printer: <ket0><p> The printer will present and hold the media in place to be taken. You are not able to print the next ticket until the ticket has back taken out of the presenter. The printer will issue a blank ticket upon receipt of command and command only needs to be sent once.
Present with no retract without wait mode – The following software command string will disable the retract feature and enable you to print a ticket even if a ticket is in the presenter: <bce><ket0><kem32><bcd>
You will be able to print the next ticket event with a ticket sitting in the presenter. The ticket sitting in the presenter will be ejected out prior to the next ticket being printed.
Eject the ticket completely out – The following command will disable the present and retract feature an have the media ejected completely out of the printer once it has been printed: <kem8><p> The printer will issue a blank ticket upon receipt of command and command only needs to be sent once
Boca Systems contact
Louis Kieran Rosner
Vice President
Boca Systems, Inc.
1065 South Rogers Circle
Boca Raton, FL 33487
(T) 561.206.0137
And oh what a wild week it has been. Started with me testing out the sprinkler system here in Colorado and blowing a head. Next thing I know I’m in Lowes and failing to find a checkout lane open with a person (middle of the weekday) I went to self-checkout.
Lowes has a six pod system. It used to be by NCR but not anymore. UTC Retail out of New York. Makes us think of Optimal Robotics out of NY getting bought by NCR way back when. Fast forward twenty years and now NCR is being replaced by NY company. Speaking of NCR you can see there current SCO used here — Amazon Self Checkout & Amazon DropOff – Whole Foods — it’s the “suitcase” configuration and we had quite a few questions on accessibility which NCR promised to answer, but never did. Too busy restructuring maybe.
Next stop for us is Home Depot. We had Francie Mendelsohn write us a review of the self-checkout there and it has been a popular article.
Lowes SCO – one of five. Note the sprinkler parts
They also have cash option with Glory S15
More In The Wild
And then we have Dunkin Donuts. Apparently their menu board CMS doesn’t have the option of displaying in-stock and NOT displaying out-of-stock. So the employees print sticky labels and then put them directly on the screen. Being Inspire you have to wonder how many other restaurants have this same “lack of capability”.
Note the absence of contactless. Still using wood cabinets along with Dell touchscreen. The hand scanner is used to scan your items and it works and doesn’t work. Initially it is off and button has to presses On in order to activate it. Then you need to point it. Dexterity required and also a little electronic forgiveness.
home depot self checkout SCO 2023 – interesting that contactless NOT an option
home deport self checkout SCO 2023 interesting that contactless NOT an option
From email from director to us — Raspberry Pi 5 builds on the phenomenal success of Raspberry Pi 4. In comparison with its predecessor, it delivers a 2-3x increase in CPU performance, and a significant uplift in GPU performance, alongside improvements to camera, display, and USB interfacing.
These interfacing improvements are delivered by the RP1 I/O controller chip, designed in-house here at Raspberry Pi. For the first time, we have Raspberry Pi silicon on a flagship product!
Raspberry Pi 5 key features:
2.4GHz quad-core, 64-bit Arm Cortex-A76 CPU, with 512KB L2 caches and a 2MB shared L3 cache
VideoCore VII GPU
LPDDR4X-4267 SDRAM (4GB and 8GB SKUs available at launch)
2.4 GHz and 5.0 GHz 802.11ac Wi-Fi
Bluetooth 5.0 / Bluetooth Low Energy (BLE)
Micro SD card slot, with support for high-speed SDR104 mode
2 × USB 3.0 ports, supporting simultaneous 5Gbps operation
2 × USB 2.0 ports
Gigabit Ethernet, with PoE+ support (requires PoE+ HAT)
2 × 4 lane MIPI camera/display transceivers
PCIe 2.0 x1 interface for fast peripherals
5V/5A DC power (PD enabled)
Raspberry Pi standard 40-pin header
Please refer to the following link for further information on this exciting launch.
Updated tutorial and resources: Kiosk Remote monitoring software comes in many configurations. Alerts, remote access, PC diags, activity, reports customized or not. Very strong systems. Here are some considerations:
RIDGEFIELD PARK, N.J.–(BUSINESS WIRE)–At the National Retail Federation’s (NRF) BIG Show 2018, Samsung Electronics America, Inc. is spotlighting several new solutions to help retailers harness the power of data to design and deliver an enhanced, more intelligent customer experience. Central to this year’s introductions at Samsung’s NRF booth (#1862) is SamsungConnected Spaces, an all-in-one Pop-Up store solution that gives brick-and-mortar retailers a platform to create a Pop-Up store infused with data collection and analysis capabilities.
Pop-Up stores let retailers activate short-term physical retail opportunities, such as seasonal trends or product launches. Samsung Connected Spaces delivers an Internet of Things (IoT)-ready solution that provides retailers with data and insight on key store factors – including customer traffic, dwell time, and demographics (age & gender) – that can be measured for specific times and areas in a store.
This enables retailers to better understand the customer journey from entrance to purchase, and use the information for Pop-Up store layout, product placement, staff scheduling and inventory management. According to Forrester Research, in 2017, 47% of surveyed commerce technology influencers are continuing or increasing investments in in-store analytics.[1]
Cyber security has been at the forefront of the news with major security breaches impacting some of the largest companies in the United States, including JP Morgan Chase, Staples, eBay, Home Depot and more[1].
Security Kiosk Malware Kiosk
In addition to traditional online methods of transferring viruses and malware, hackers have now begun to use portable media, such as USB “jump drives,” as a way to infiltrate secure networks. In 2012, two U.S. power plants were infected by viruses that gained access to the highly secure networks through the use of USB sticks[2].
As a result, it is more important than ever to not only secure the computers and devices that have constant access to a network, but also ensure that any portable media has been thoroughly screened for viruses and malware.
Olea Kiosks has partnered with OPSWAT to provide a highlysecure anti-virus and anti-malware kiosk solution that will run OPSWAT’s Metascan software on portable media to prevent virus attacks that are perpetrated through portable media.
The California Kiosk is the latest kiosk model launched by Olea Kiosks, an award-winning kiosk manufacturer. The California is a sleek unit with a small footprint that makes it a versatile interactive kiosk solution for any deployment. The California comes with a universal device reader on the front panel for quick and easy scanning of any portable media, such as a USB drive or a DVD. The internal components are easily accessed through the front panel, but in order to ensure that the highest security protections are maintained, the entire unit comes outfitted with highly secure locks to deter unintended access. In addition, the kiosk is fully ADA compliant, so it is a great solution for government agencies.
Like Olea’s California Kiosk, OPSWAT’s Metadefender software is a cutting edge cyber security solution. Metadefender utilizes OPSWAT’s Metascan security software to detect and prevent both known and unknown security risks based on a complex set of APIs. Any possibly malicious file is flagged and quarantined to prevent any further access. Metadefender is easily configured through a web-based interface to allow for multiple security rules based on varying security privileges and access levels within an organization.
The industry leading technology of the Metadefender software and the Olea California kiosk combine to provide a best-in-class cyber security anti-malware solution. This cyber security kiosk can be deployed both connected to a network or in an offline/air-gap environment.
Contact Olea Kiosks today to find out how Olea’s anti-malware security kiosks can enhance the security of your network.
The Kiosk Industry Group reports that 65% of customers prefer using self-service technology over full-service options. Kiosks can make transactions easier and provide customers with detailed information on your product or service.
The revised Section 508 guidelines specifically identify kiosks as covered information and communication technology.
All self-service technology needs a strategy to stay legally compliant, serve every customer, and ensure the business and consumer advantages of kiosks remain advantages.
Some companies set up employment kiosks where job seekers can apply for work.
The healthcare industry implements kiosks as a method for accepting bill payments, checking in patients for appointments, and patient record keeping.
Ticketing kiosks enable customers to print and pick up pre-purchased tickets through a ‘will-call’ style setup.
The international locking security company Camlock Systems Ltd has launched its new website, which can be seen at www.camlock.com. The old site has undergone a complete overhaul. Major new features improve every visitor’s experience, including a new product search function, a simpler way to request CAD files, a design contributing to easier navigation, and the availability of industry or market specific information. Camlock Systems’ locking self service security experts work in partnership with customers to supply or to design, develop and manufacture mechanical and electronic locking security using innovative technology. Camlock develops a range of solutions adapted to different needs. As a result, the new product search function enables visitors to apply … Continue reading New Website for Camlock Systems →
Source: selfservice.io
One of the last items always used in self-service security is the innocent little lock. You gotta have locks (if only to stop benevolent hackers such as ourselves…)
Whether you’re banking or buying groceries, companies are moving toward a do-it-yourself approach. Consumer Reports tells you how to survive and thrive.
Remember when attendants pumped gas, clerks bagged groceries, and the sales help measured your feet before you tried on a pair of shoes? Today at Applebee’s and Chili’s, tableside computer tablets allow patrons to order food and drinks and pay the bill without a waiter. Got a tech-support problem? Forget the help line. Just post your question to a company’s message board or community forum on its website and wait for amateur troubleshooters to respond.
The do-it-yourself economy is transforming industries, services, and society at 4G speed.
Why have companies embraced self-service so enthusiastically? To save money.
Long Answer — Technically all of the regulations mandated today apply to any form of unattended self-service. In the case of some there may not be a touchscreen per se but interaction with the terminal whether via mobile or transponder still shares those regulations. Accessing a large smart city interactive screen with a mobile phone proxy is interaction without any direct physical touching of the terminal for example. In the definition of a kiosk we point out how legal sanctions often become part of the defining process. For example, in normal like we may not consider a burrito a sandwich right? However, when it comes to nutrition and food safety the FDA considers a burrito the same, legally, a sandwich. Sounds silly for sure but it illustrates equivalents.
One of the biggest challenges for EV Charging is simply location. They tend to be on existing curbs where there are no ramps
The liability is two-part:
that which the DOJ has basis to file interest (typically using ADA2010)
and that which you still might be sued for (hot coffee wasn’t regulated until suit was brought e.g.)
We think the more relevant current laws will be regarding mounting and placement. The USPS Postal Buddy kiosks are perfectly accessible, however, they were sometimes installed in less-than-accessible locations/areas. The usual height dimensions were fine.
Here are the specific regs that come into play (as referenced in the KMA Code of Practice)
3.1.1.1. 305 – Maneuvering and More ADA2010
3.1.1.2. 306 – Depth and Clearance ADA 2010
3.1.1.3. 303 – Changes in level ADA2010 (generally not permitted)
3.1.1.4. Protruding Objects ADA2010 [refers to 307]
3.1.1.5. [Suggestion] Kiosks must be visually and tactilely identifiable to users as
accessible (e.g., an international symbol of accessibility affixed to the front of
the device
3.1.1.6. General Reach Ranges — ADA2010 – [reach ranges specified in 508
Guidelines and Operable Parts and included in 407.8 — refer to those]
3.1.1.7. Operable Parts — ADA2010 [refer to Section 508 for complete most current]
305.7.1 Maneuvering Clearance in Alcove ADA2010
403 Clear Width — ADA2010
404 Maneuvering Clearances — ADA2010
902.3 Work Surfaces, Countertop, Table Top, Voting
Under Section 508 review
3.1.2.1. 402 – Closed Functionality — Section 508 Final Rule
3.1.2.2. 407 – Operable Parts — Section 508 Final Rule
And for reference Audio is more often than most the largest litigated accessibility issue.
EV Charging Stations and the U.S Access Board October 2021
The ADA Standards do not currently include provisions for electric vehicle (EV) charging stations, but we recommend that access be provided to a “reasonable number,” as noted in our Parking Guide. This is consistent with guidance from DOJ on addressing access to elements and spaces not scoped in the standards:
“What if ADAAG has no standards for a particular type of facility …? In such cases, the ADAAG standards should be applied to the extent possible. Where appropriate technical standards exist, they should be applied. If there are no applicable scoping requirements (i.e. , how many features must be accessible), then a reasonable number, but at least one, must be accessible.” (See DOJ’s ADA Title III Technical Assistance Manual, III-5.3000 Application of ADAAG).
We also recommend that electric vehicle chargers comply with criteria for operable parts in the ADA Standards (section 309), including a connecting accessible route, clear floor space, operating characteristics, and location within accessible reach range.
Requirements for operable parts do apply to fuel dispensers (i.e., gas pumps). They include a couple exceptions specific to gas pumps (a higher height is allowed for those located on existing curbs, and gas pump nozzles are exempt from the 5 lbf max.).
Driver License Scanner for Kiosks & Age Verification
Many projects require some sort of ID scanning or Drivers License identification. 2020 is a good time to take another look with the recent emergence of mobile and also contactless. One of the premier providers for ID management is TokenWorks.
One of the published case studies we have is ID Verification Case Study — Law Enforcement Scanners Case Study. We saw a recent fulfillment order for one of our ID Verification members and wanted to highlight it. Highly recommended solution and complete jurisdictional support. For more information visit Tokenworks and speak with Charles. Here are some of the other systems available.
The IDVisor® Smart V2 is TokenWork’s first Android based Age Verification ID Scanner incorporating over fifteen years of drivers license scanning experience.It quickly reads, records and calculates age for IDs from all 50 US States, Canada and Military IDs while maintaining a customer relationship management database.
The IDVisor® Smart V2 is ideal for bars, night clubs, member clubs or any business checking customer age that require a mobile solution ID Scanning solution.
Contactless ID Scanner
AgeVisor Contactless
$1195
Click for fullsize Contactless ID Scanner
AgeVisor Contactless – Zero Contact ID Scanner – Verify age quickly and accurately while retaining safe social distance between merchant and customer. Set up the scanner and screen 6 ft. apart or flip the scanner to allow customer-handled scanning to perfectly implement contactless scanning!
This Age Verification ID Scanner reads, records and calculates age from Drivers Licenses and IDs from all 50 states, Canada, and Military IDs. Easy to use, fast, reliable and low cost making this perfect for C-Stores, Liquor Stores, bars, night clubs, vapor shops, marijuana dispensaries, member clubs or any business required to check age.
Kiosk Industry Group association maintains this free list of resources for the self-service and kiosk industry. Included are manufacturers of hardware, software, devices such as touchscreens and printers, remote monitoring and management. Even financial services which can assist in financing your project. Kiosk Industry is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.
If your company is involved in the market and would like to be listed, simply visit the list and enter your URL and company info. It’s self-service.
The Kiosk Manufacturer Association sponsors, members and working groups understand the pain and trouble that current companies are undergoing with business disruption. Many of these COVID specials are free, or discounted, or deferred payment. We share your pain. All hands on deck is a good motto.
To help here are some COVID-19 specific solutions being offered, many of them free. THey range from Ecommerce, Digital Signs, Portable Digital Signs, Temperature Check Kiosks, Secure Endpoints for home corporate and footfall or customers-in-store count.
Customer Count Analysis – regulate number of customers entering premises with floor sensors. Link
We will be adding to this list in the coming days. Be sure and check back with the Kiosk Manufacturer Association for more assistance in the coming days.
Here is an update on upcoming tradeshows and how (and maybe) the Kiosk Industry and the KMA (Kiosk Manufacturer Assocation) are involved.
Tradeshows
IAAPA– Attendees 42,000 and exhibitors +1000 — anything to do with ticketing. So, we will be at IAAPA this year in booth 6137. November. Ticketing and outdoor are major segments there; historically, it has always been “a good show”. This year it is SOLD-OUT and they’ve opened the parking lot to spillover wanna-exhibit folks (at a third of the regular rate). For a preview of our booth see IAAPA Kiosk Update. Tagline — IAAPA Expo is the largest trade show for the attractions industry. General managers, owners, and CEOs of theme parks, amusement parks, zoos, aquariums, and water parks travel to the show to buy rides, connect with attractions industry experts, and more.
DSE in Vegas— Attendees 5,000 and +100 exhibitors. We are an official media partner. This is primarily for digital signage and we are happy to support the show. Use the code KMA20 to get a free expo pass or 20% off the full conference pass (which includes access to the expo). Early Bird deadline to register is Aug. 19. Tagline – The Ultimate Gathering of Digital Signage Experts
Digital Signage Experience. DSE is sharing audience with another big Bar and AV show so it should be even better this year. Don’t miss Sixteen-Nine mixer.
NRF 2024— Attendees 40K and exhibitors +1000 — anything to do with retail. Here are the demographics. We are in 1602/1A on First Floor. Tagline — NRF2024 brings together more than 6,200 brands from around the globe to New York City for three days of learning, collaboration and discovery. If you’re looking for the next big thing to revolutionize your business, you need to be here! 170 SESSIONS 450 SPEAKERS 1,000 EXHIBITORS 40k ATTENDEES
Food Service Innovation Zone. This is on first floor (1D) and adjacent to main First Floor Food Service ToT floorplan final for 1D. The Foodservice Innovation Zone will also feature collaborative areas for sponsors to show the value of their products and offerings.Activation areas will consist of:
FSTEC — Sept 13th in Dallas. 1600 attendees. Here is the floor map. Tagline — Technology has a larger-than-ever role in restaurants today, so having the right tools and expertise is critical to the success of your business. Register today for the top food service technology conference to learn about the latest innovations and connect with your peers and potential partners. Panasonic will be there along with Esper and Star Micronics. Historically this has been a good restaurant tech-focused show for sure. NCR and PAR are the mega sponsors. Winsight runs the show (same for NRA Chicago).
ETA Compliance Conference in Virginia November 9
Events
08/21 EPIC UGM 2024 in Madison — a couple of our members will be there including Olea Kiosks and KIOSK Information Systems
08/22/2023 Online — As an Intel Partner Alliance partner, we invite you to attend the virtual Intel Partner Summit that will elevate your competitive edge, transform your organization, and build for success. Register now!
12/4/2023 Miami — Vending, Kiosks and Mobile conference — We are asked about the Self Service Innovation hotel summit in December. Hotel “Birds of a Feather” talks and best value probably elephant-hunting big companies. Attendees <200 and exhibitors maybe a dozen+ exhibitors (few kiosk companies though this year we see KIOSK as sponsor). There is no formal exhibitor floor though they do offer an adjacent room for table display. They hand out awards. Tagline — The event will cover self-service, kiosk, vending and mobile solutions that can be applied in a wide range of settings. It’s in Florida so we never go + we are a former major equity holder and thus cannot claim zero bias.
McDonald’s is rolling out a new way to order at its restaurants. Kiosks have increased accuracy and efficiency for fast-food chains. But are kiosks better for customers to use?
CLICK FOR FULL SIZE — Anthony Sansone Jr., from St. Louis, gets instructions from Breanna Evans on the new scanners at Lambert-St. Louis International Airport on Monday, Feb. 24, 2020. The new scanners from the Clear company scan either a person’s fingers or iris to make a positive identification. Airport travelers have to sign up for the service that will let them avoid showing any other identification. Photo by J.B. Forbes, [email protected]
Travelers willing to pay an annual fee could have an easier time making their way through security checkpoints beginning…
The company uses government-approved, advanced-biometric technology (fingerprints and iris recognition) to verify the identity of Clear Card users. “We are thrilled to be bringing Clear to Las Vegas,” said Caryn Seidman Becker, chief executive officer of Clear.”
Transition Period The updated timeline still includes a transition period for organizations to update from PCI DSS v3.2.1 to PCI DSS v4.0. To support this transition, PCI DSS v3.2.1 will remain active for 18 months once all PCI DSS v4.0 materials—that is, the standard, supporting documents (including SAQs, ROCs, and AOCs), training, and program updates—are released.
This transition period allows organizations time to become familiar with the changes in v4.0, update their reporting templates and forms, and plan for and implement changes to meet updated requirements. Upon completion of the transition period, PCI DSS v3.2.1 will be retired and v4.0 will become the only active version of the standard.
Future-Dated Requirements In addition to the transition period when v3.2.1 and v4.0 will both be active, there will be an extra period of time defined for phasing in new requirements that are identified as “future-dated” in v4.0.
In PCI DSS, new requirements are sometimes designated with a future date to give organizations additional time to complete their implementations. Requirements that are future dated are considered as best practices until the future date is reached. During this time, organizations are not required to validate to future-dated requirements. While validation is not required, organizations that have implemented controls to meet the new requirements and are ready to have the controls assessed prior to the stated future date are encouraged to do so. Once the designated future date is reached, all future-dated requirements become effective and applicable.
We anticipate that PCI DSS v4.0 will contain a number of new requirements that may be future dated; however, we won’t know the exact number until the standard is finalized.
While the effective future date for these new requirements will not be confirmed until PCI DSS v4.0 is ready for publication, it will provide enough time for organizations to plan and implement new security controls and processes as needed to meet all the new requirements. The future date will be dependent on the overall impact that the new requirements will have on implementing controls in the standard. Based on the current draft, the future date is expected to extend beyond the planned transition period, with a possible future date being between 2½ – 3 years after PCI DSS v4.0 is published.
Account data includes:
Primary account numbers (PANs)
Cardholder names
Card expiration dates
Service codes
Magnetic-stripe or chip data
Card verification codes
PINs and PIN blocks
PCI DSS 4.0 comprises 12 requirements, organized into six categories:
Secure networks and systems:Implement and maintain network security controls.Securely configure all system components.
Protect sensitive data:Secure stored account data.Use strong cryptography to protect cardholder data during transmission over public and open networks.
Have a vulnerability management program:Keep systems and networks protected against malware. Maintain the security of all developed systems and software.
Implement access control:Follow the “need to know” principle for access to system assets and cardholder data.Use proper identification and authentication measures when granting access to system components Limit physical access to cardholder data
Test and monitor networks on an ongoing basis:Monitor and log access to cardholder data and system components.Perform regular security tests on all systems and networks.
Establish and follow an information security policy:Implement official policies and programs to support security goals within the organization.
Google’s Chrome OS is already a fine operating system for business installations like kiosks and workstations, and Google’s big reveal of Android support for Kiosk Apps, along with a number of improvements to device management and administration, are poised to make it even better once Chrome Version 57 hits. The
Couple of free licenses doesn’t hurt for sure. I use it now and it is good for basic management. I’m not sure how Android apps will help and there is still no device integration.
The American Council of the Blind has sued Eatsa, a fast-food chain that uses automated self-service kiosks and ordering apps, over insufficient access, according to a press release. Disability Rights Advocates (DRA), a national nonprofit legal center, filed
Eatsa, for example, uses iPads for its in-store kiosks, according to its website. And Apple has for years included screen-reading accessibility technology — which can dictate on-screen items to blind people — in its iOS devices, and has made those tools available to developers.
But “Eatsa has configured its systems so that the [screen reader capability] is not usable on the iPad,” said Rebecca Serbin, an attorney with Disability Rights Advocates, the nonprofit representing the plaintiffs in the class action lawsuit. “So the technology to make Eatsa accessible exists, but Eatsa just didn’t care enough to include that in their design.”
Adding things like a tactile keypad with braille, or making the iPad’s headphone jack accessible — currently obstructed by the frame it’s mounted on — would allow customers with vision impairment to still use Eatsa’s ordering system, according to the complaint.
Though it’s possible for customers at the restaurant to never interact with a human worker, each location does have a staff person or two in the front to assist customers if needed. But the suit further points out that the way customers can request help from one of these employees is also via a button on the iPad, which is not accessible to blind and low-vision customers.
Even the cubbyholes where food is served have no way to opt for audible cues. The whole process is silent, thus making it inaccessible, the lawsuit claims.
A New Spin on Song-Beverly Act ADA Litigation Against Retailers
How much data are you handing over at POS? How much data are you taking/handling? New litigation in California points also at operative locations for devices which are capturing the data.
Excerpt:
Retailers operating brick-and-mortar stores in California are likely well aware of the state’s requirements for the collection of consumers’ personally identifiable information (PII). The Song-Beverly Credit Card Act of 1971 (the “Act”) imposes civil penalties for certain practices with respect to capturing and recording PII in cardholder transactions. See Cal. Civ. Code § 1747.08. Traditional litigation under the Act challenged retailers’ requests for telephone numbers, driver license numbers, and email addresses in connection with credit card payments at the point of sale. Beginning in 2011, when the California Supreme Court held that ZIP codes constitute PII, retailers most notably faced a wave of litigation regarding requests for customers’ ZIP codes at the point of sale before purchases were consummated. See Pineda v. Williams-Sonoma Stores, Inc., 51 Cal. 4th 524 (2011). As we reported in June 2017, filings in this area have garnered less attention in recent years as prudent retailers have modified certain aspects of their checkout policies and procedures.
ADA kiosk question. How do you move from technical accessibility compliance to creating engaging, effective digital experiences for people with disabilities? One very successful way is to involve people with disabilities in User Experience (UX) activities throughout the lifecycle of a design and development project. But there can be challenges, from recruitment of participants to designing appropriately inclusive research activities.
This webinar will make the case for involving people with disabilities in UX research and development activities, and the value this effort brings, and will provide you with some practical advice on how to involve people with disabilities in your UX work.
Attendees will learn:
* How to plan and schedule UX activities with people with disabilities to get the right input at the right time for your project
* Effective ways for recruiting and involving people with disabilities in research activities
* Tips for ensuring that UX activities are inclusive to people with a range of disabilities
* How you can obtain quality results that have impact on your project, and beyond.
3M Files Lawsuit to Enforce Its Patent Rights in Metal Mesh Conductor TechnologyUsed in Touch Screens
ST. PAUL, Minn.–(BUSINESS WIRE)–3M and 3M Innovative Properties Co. filed a patent infringement lawsuit in federal district court in Wilmington, Del., today against Elo Touch Solutions Inc.
“3M strives to provide its customers with the most innovative materials and solutions for their products. The company is committed to protecting its investments in research and development for projected capacitive technology and vigorously defends its intellectual property rights”
The suit alleges that certain Elo Touch projected capacitive products infringe 3M’s U.S. Patents 8,179,381, 8,274,494, 8,704,799 and 9,823,786.
Metal mesh conductor technology is widely used in the construction of projected capacitive touch sensors for consumer and commercial applications. Metal mesh conductors have broad applicability across touch sensors of all sizes, in particular, large-format touch sensors often utilized in interactive whiteboards, conferencing systems, casino gaming machines, digital signage displays, and fast-food self-ordering systems.
“3M strives to provide its customers with the most innovative materials and solutions for their products. The company is committed to protecting its investments in research and development for projected capacitive technology and vigorously defends its intellectual property rights,” said Makoto Ishii, vice president and general manager, 3M Display Materials and Systems Division.
About 3M
At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M or @3MNews.
Spokane Transit Authority has launched a real-time on-bus display system in partnership with Nanonation, a leading provider of digital signage solutions. The real-time passenger information screens are unique in their use of live GPS position data to provide passengers with accurate information. Unlike most transit systems, which use predicted timing, the custom solution that
Click for full size – transit station digital signage nanonation
Nanonation developed in conjunction with the STA uses live GPS positioning, giving passengers up to date information about bus arrival times at each stop via multiple digital signage displays throughout the bus. The system also displays announcements and promotional content, all managed by STA staff via Nanonation’s Commandpoint Content Management System (CMS).
The new system was launched this July on STA’s new City Line bus rapid transit line. The system will provide faster, more convenient transportation, improving the downtown experience without additional congestion. The 60-foot articulated buses utilize state-of-the-art battery-electric technology and are outfitted with Nanonation’s real-time passenger information displays to improve passenger amenities.
Nanonation’s project with STA is groundbreaking as the first of its kind in the country. Unlike the standard infotainment systems offered by other vendors in the industry, Nanonation’s approach is fully customized, not relying on out-of-the-box proprietary solutions.
The on-bus content is custom-tailored with a branded layout featuring a real-time map that uses GPS coordinates to determine where the bus is in relation to its route or next stop. The onboard templates can also be configured to include information regarding significant landmarks and tourist attractions riders may be interested in during their trip.
This new on-bus project expands the use of Nanonation’s transit signage for the STA, which already included transit schedule displays at the central transit station and outdoor digital information displays at 25 bus stops throughout the STA network. The digital signs at the bus stops now include updated departure information based on real-time bus statuses and the ability to automatically display when a stop is closed or a trip is canceled due to an emergency, construction, etc., making the entire information network easier to manage for STA personnel.
Click for full size – transit station digital signage nanonation
These systems are part of the STA’s investment in station improvements to lift the public’s experience and attract more riders. Providing accurate and helpful real-time information to help reduce rider anxiety and enhance their overall experience.
Point of Sale (POS) Terminals Market size is forecast to be worth USD 103.52 Billion by 2023; as per a new research report by Global Market Insights, Inc.
TDS TOUCH specializes in medical touch display monitors engineered for healthcare use. All of our medical grade monitors are assembled and shipped from the most advantage Medical TDS20P series. Contact TDS Touch for more info [[email protected]].
medical grade touchmonitor
+ Flat and ultra-thin appearance
+ ABS + PC plastic material
+ Front frame against dust and liquids
+ Commercial grade LCD, LED backlight
+ Resolution 1920X1080FHD@60Hz
+ Wide viewing angle, High transmittance
+ 10 point projection capacitive touchscreen
+ Cover plate anti explosion and anti- fingerprint
+ Industrial grade drive board, anti-interference
+ Video interface: VGA+ HDMI+DP
+ Back VESA mounting option+ Support OS: Windows/Android/Linux
+ 2-Years warranty
+Size is 13.3/15.6/21.5 Size
Company Founded
US HECHUANG Technology LLC was founded in 2015, in the United States California Silicon Valley Center Santa Clara has offices and warehouses, registered trademark TDSTOUCH, for the US market to provide touch display products.
Company headquarters was established in 2003, is China’s hi-tech enterprises. After continuous product development and technical updates, has a full range of comprehensive touch technology eleven product lines and a number of product patents. TDS products in the global financial, telecommunications, transportation, industrial control and other fields in a wide range of long-term use.
Company headquarters
Company headquarters and factories located in Shenzhen, Guangdong, China Baoan, is the world’s largest electronic components and computer accessories manufacturing base. R & D center is located in Beijing, China Zhongguancun, is the earliest Chinese touch screen technology birthplace.
Company headquarters in Hong Kong in 2008 to set up branches, professional handling import and export business, to ensure that products quickly handed the hands of customers around the world.
Fast-food chain McDonald’s spending $557 million to add self-order kiosk for self-service to restaurants in Germany. Source: www.washingtonpost.com
72 “restaurants of the future” to launch. By end of 2019 McDonalds figures on having most of its 1400+ sites done. New gourmet burgers are making inroads and McDonalds is losing customers and share.
In the US it is estimated self-ordering kiosks in the U.S. number 600 which plans to expand that to 1,000 by years end.
Original link — https://www.washingtonpost.com/world/europe/mcdonalds-invests-over-550-million-to-revamp-german-sites/2016/07/04/826b65ce-41c8-11e6-a76d-3550dba926ac_story.html
Source: www.washingtonpost.com