Self Service and Accessibility – A Review by TPGI

By | September 17, 2023
self-service kiosk

Self Service Accessibility Review

Recent writeup by TPGi — Contact Matt at Vispero for more information.

JAWS for Kiosks

JAWS for Kiosks

Summary Overview

  • The Kiosk Industry Group reports that 65% of customers prefer using self-service technology over full-service options. Kiosks can make transactions easier and provide customers with detailed information on your product or service.
  • The revised Section 508 guidelines specifically identify kiosks as covered information and communication technology.
  • All self-service technology needs a strategy to stay legally compliant, serve every customer, and ensure the business and consumer advantages of kiosks remain advantages.
  • Some companies set up employment kiosks where job seekers can apply for work.
  • The healthcare industry implements kiosks as a method for accepting bill payments, checking in patients for appointments, and patient record keeping.
  • Ticketing kiosks enable customers to print and pick up pre-purchased tickets through a ‘will-call’ style setup.

Read the full article at TPGi

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Author: Staff Writer

Craig Keefner is the editor and author for Kiosk Association and kiosk industry. With over 30 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.