ADA Kiosk Litigation – Retailers

Last Updated on September 3, 2023 by Craig Allen Keefner

A New Spin on Song-Beverly Act ADA Litigation Against Retailers

How much data are you handing over at POS? How much data are you taking/handling?  New litigation in California points also at operative locations for devices which are capturing the data.

Excerpt:

Retailers operating brick-and-mortar stores in California are likely well aware of the state’s requirements for the collection of consumers’ personally identifiable information (PII). The Song-Beverly Credit Card Act of 1971 (the “Act”) imposes civil penalties for certain practices with respect to capturing and recording PII in cardholder transactions. See Cal. Civ. Code § 1747.08. Traditional litigation under the Act challenged retailers’ requests for telephone numbers, driver license numbers, and email addresses in connection with credit card payments at the point of sale. Beginning in 2011, when the California Supreme Court held that ZIP codes constitute PII, retailers most notably faced a wave of litigation regarding requests for customers’ ZIP codes at the point of sale before purchases were consummated. See Pineda v. Williams-Sonoma Stores, Inc., 51 Cal. 4th 524 (2011). As we reported in June 2017, filings in this area have garnered less attention in recent years as prudent retailers have modified certain aspects of their checkout policies and procedures.

https://www.natlawreview.com/article/new-spin-song-beverly-act-litigation-against-retailers