Kiosk Accessibility & Kiosk ADA Committee & ADA Working Group
To assist in formulating some agreed upon kiosk accessibility guidelines and understandings, and also to communicate those guidelines to the appropriate standards body we have an ADA Advisory Board and also an ADA Working Group. We meet once a year with the U.S. Access Board in Washington, D.C. to get their input. See kma.global
Our initial mission is to:
Clarify the many existing published standards, both U.S. and International as they pertain to self-service. We also help provide a self-service framework for new accessibility options such as Voice Command.
Our working advocacy group has five components/audiences.
- Our +30 main sponsors who provide hardware, software and services to the self-service market. Includes kiosk manufacturers, software and application companies and more.
- Accessibility and ADA Committee – 12 members
- Members and market participant listing – 400 members
- On the Deployer side we have over 40 participants in our Retail Advisory Group. Companies such as Tommy Hilfiger, YUM Foods, Apple, Whole Foods and the New York Mets comprise this group and provide a sounding board for us to get their perspective on accessibility as it relates to them. If you are deployer and are available to participate contact Craig Keefner, Manager of KMA.
- We also post our Accessibility and ADA related information to multiple professional LinkedIn Groups such as Healthcare, Retail, Financial, Transportation, Fast Food, Telehealth and more with total audience of over 1.5 million.
Kiosk Accessibility and ADA Committee:
- Olea Kiosks
- Kiosk Group
- Storm Interface
- Frank Mayer & Associates
- Vispero – technology provider for the visually impaired
- Peerless AV
- Mimo Monitors
- KIOSK Information Systems – Clients include AT&T and Verizon
- TurnKey Kiosks
- Tech For All Consulting – Universal design experts. Clients include Verizon, United Airlines, Staples and American Foundation for the Blind
Kiosk ADA Committee Chairpersons
Current Co-Chairperson — Randy Amundson is Technology Manager for Frank Mayer and Associates, Inc. Randy’s role is to qualify hardware and software vendors and their products, help our clients develop technological solutions and assist FMA team members in developing/producing interactive kiosks.
Current Co-Chairperson — Peter Jarvis has been involved in accessibility for longer than almost anyone. He assisted in designing and building the first nav pads by TRACE for example. Storm Interface manufacture heavy-duty keypads, keyboards, and custom computer interface devices.
Past and Founding Co-Chairperson — Laura Miller is the corporate business development manager for Vispero, the world’s leading assistive technology provider for the visually impaired. Laura is a kiosk industry expert, working to make kiosk deployments accessible for all. THANKS Laura!
A little historical look back to 2018 and our first meeting with the U.S Access Board
Laura Miller of Vispero and Randy Amundson of Frank Mayer and Associates, Inc. with David Capozzi of U.S. Access Board
Kiosk Accessibility Standards:
Here are the sections 402 and 407. Comments appreciated. Full doc is here. ADA-2017-00395
402 Closed Functionality
402.1 General. ICT with closed functionality shall be operable without requiring the user to attach or install assistive technology other than personal headsets or other audio couplers, and shall conform to 402.
402.2 Speech-Output Enabled. ICT with a display screen shall be speech-output enabled for full and independent use by individuals with vision impairments.
EXCEPTIONS: 1. Variable message signs conforming to 402.5 shall not be required to be speech-output enabled.
2. Speech output shall not be required where ICT display screens only provide status indicators and those indicators conform to 409.
3. Where speech output cannot be supported due to constraints in available memory or processor capability, ICT shall be permitted to conform to 409 in lieu of 402.2.
4. Audible tones shall be permitted instead of speech output where the content of user input is not displayed as entered for security purposes, including, but not limited to, asterisks representing personal identification numbers.
5. Speech output shall not be required for: The machine location; date and time of transaction; customer account number; and the machine identifier or label.
6. Speech output shall not be required for advertisements and other similar information unless they convey information that can be used for the transaction being conducted.Start Printed Page 5838
402.2.1 Information Displayed On-Screen. Speech output shall be provided for all information displayed on-screen.
402.2.2 Transactional Outputs. Where transactional outputs are provided, the speech output shall audibly provide all information necessary to verify a transaction.
402.2.3 Speech Delivery Type and Coordination. Speech output shall be delivered through a mechanism that is readily available to all users, including, but not limited to, an industry standard connector or a telephone handset. Speech shall be recorded or digitized human, or synthesized. Speech output shall be coordinated with information displayed on the screen.
402.2.4 User Control. Speech output for any single function shall be automatically interrupted when a transaction is selected. Speech output shall be capable of being repeated and paused.
402.2.5 Braille Instructions. Where speech output is required by 402.2, braille instructions for initiating the speech mode of operation shall be provided. Braille shall be contracted and shall conform to 36 CFR part 1191, Appendix D, Section 703.3.1.
EXCEPTION: Devices for personal use shall not be required to conform to 402.2.5.
402.3 Volume. ICT that delivers sound, including speech output required by 402.2, shall provide volume control and output amplification conforming to 402.3.
EXCEPTION: ICT conforming to 412.2 shall not be required to conform to 402.3.
402.3.1 Private Listening. Where ICT provides private listening, it shall provide a mode of operation for controlling the volume. Where ICT delivers output by an audio transducer typically held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided.
402.3.2 Non-private Listening. Where ICT provides non-private listening, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. A function shall be provided to automatically reset the volume to the default level after every use.
402.4 Characters on Display Screens. At least one mode of characters displayed on the screen shall be in a sans serif font. Where ICT does not provide a screen enlargement feature, characters shall be 3/16 inch (4.8 mm) high minimum based on the uppercase letter “I”. Characters shall contrast with their background with either light characters on a dark background or dark characters on a light background.
402.5 Characters on Variable Message Signs. Characters on variable message signs shall conform to section 703.7 Variable Message Signs of ICC A117.1-2009 (incorporated by reference, see 702.6.1).
407 Operable Parts
407.1 General. Where provided, operable parts used in the normal operation of ICT shall conform to 407.
407.2 Contrast. Where provided, keys and controls shall contrast visually from background surfaces. Characters and symbols shall contrast visually from background surfaces with either light characters or symbols on a dark background or dark characters or symbols on a light background.
407.3 Input Controls. At least one input control conforming to 407.3 shall be provided for each function.
EXCEPTION: Devices for personal use with input controls that are audibly discernable without activation and operable by touch shall not be required to conform to 407.3.
407.3.1 Tactilely Discernible. Input controls shall be operable by touch and tactilely discernible without activation.
407.3.2 Alphabetic Keys. Where provided, individual alphabetic keys shall be arranged in a QWERTY-based keyboard layout and the “F” and “J” keys shall be tactilely distinct from the other keys.
407.3.3 Numeric Keys. Where provided, numeric keys shall be arranged in a 12-key ascending or descending keypad layout. The number five key shall be tactilely distinct from the other keys. Where the ICT provides an alphabetic overlay on numeric keys, the relationships between letters and digits shall conform to ITU-T Recommendation E.161 (incorporated by reference, see 702.7.1).
407.4 Key Repeat. Where a keyboard with key repeat is provided, the delay before the key repeat feature is activated shall be fixed at, or adjustable to, 2 seconds minimum.
407.5 Timed Response. Where a timed response is required, the user shall be alerted visually, as well as by touch or sound, and shall be given the opportunity to indicate that more time is needed.
407.6 Operation. At least one mode of operation shall be operable with one hand and shall not require tight grasping, pinching, or twisting of the wrist. The force required to activate operable parts shall be 5 pounds (22.2 N) maximum.
407.7 Tickets, Fare Cards, and Keycards. Where tickets, fare cards, or keycards are provided, they shall have an orientation that is tactilely discernible if orientation is important to further use of the ticket, fare card, or keycard.
407.8 Reach Height and Depth. At least one of each type of operable part of stationary ICT shall be at a height conforming to 407.8.2 or 407.8.3 according to its position established by the vertical reference plane specified in 407.8.1 for a side reach or a forward reach. Operable parts used with speech output required by 402.2 shall not be the only type of operable part complying with 407.8 unless that part is the only operable part of its type.
407.8.1 Vertical Reference Plane. Operable parts shall be positioned for a side reach or a forward reach determined with respect to a vertical reference plane. The vertical reference plane shall be located in conformance to 407.8.2 or 407.8.3.
407.8.1.1 Vertical Plane for Side Reach. Where a side reach is provided, the vertical reference plane shall be 48 inches (1220 mm) long minimum.
407.8.1.2 Vertical Plane for Forward Reach. Where a forward reach is provided, the vertical reference plane shall be 30 inches (760 mm) long minimum.
407.8.2 Side Reach. Operable parts of ICT providing a side reach shall conform to 407.8.2.1 or 407.8.2.2. The vertical reference plane shall be centered on the operable part and placed at the leading edge of the maximum protrusion of the ICT within the length of the vertical reference plane. Where a side reach requires a reach over a portion of the ICT, the height of that portion of the ICT shall be 34 inches (865 mm) maximum.
407.8.2.1 Unobstructed Side Reach. Where the operable part is located 10 inches (255 mm) or less beyond the vertical reference plane, the operable part shall be 48 inches (1220 mm) high maximum and 15 inches (380 mm) high minimum above the floor.
407.8.2.2 Obstructed Side Reach. Where the operable part is located more than 10 inches (255 mm), but not more than 24 inches (610 mm), beyond the vertical reference plane, the height of the operable part shall be 46 inches (1170 mm) high maximum and 15 inches (380 mm) high minimum above the floor. The operable part shall not be located more than 24 inches (610 mm) beyond the vertical reference plane.
407.8.3 Forward Reach. Operable parts of ICT providing a forward reach shall conform to 407.8.3.1 or 407.8.3.2. The vertical reference plane shall be centered, and intersect with, the operable part. Where a forward reach allows a reach over a portion of the ICT, the height of that portion of the ICT shall be 34 inches (865 mm) maximum.
407.8.3.1 Unobstructed Forward Reach. Where the operable part is located at the leading edge of the maximum protrusion within the length of the vertical reference plane of the ICT, the operable part shall be 48 inches (1220 mm) high maximum and 15 inches (380 mm) high minimum above the floor.
407.8.3.2 Obstructed Forward Reach. Where the operable part is located beyond the leading edge of the maximum protrusion within the length of the vertical reference plane, the operable part shall conform to 407.8.3.2. The maximum allowable forward Start Printed Page 5839reach to an operable part shall be 25 inches (635 mm).
407.8.3.2.1 Operable Part Height for ICT with Obstructed Forward Reach. The height of the operable part shall conform to Table 407.8.3.2.1.
|REACH DEPTH||OPERABLE PART HEIGHT|
|Less than 20 inches (510 mm)||48 inches (1220 mm) maximum.|
|20 inches (510 mm) to 25 inches (635 mm)||44 inches (1120 mm) maximum.|
407.8.3.2.2 Knee and Toe Space under ICT with Obstructed Forward Reach. Knee and toe space under ICT shall be 27 inches (685 mm) high minimum, 25 inches (635 mm) deep maximum, and 30 inches (760 mm) wide minimum and shall be clear of obstructions.
EXCEPTIONS: 1. Toe space shall be permitted to provide a clear height of 9 inches (230 mm) minimum above the floor and a clear depth of 6 inches (150 mm) maximum from the vertical reference plane toward the leading edge of the ICT.
2. At a depth of 6 inches (150 mm) maximum from the vertical reference plane toward the leading edge of the ICT, space between 9 inches (230 mm) and 27 inches (685 mm) minimum above the floor shall be permitted to reduce at a rate of 1 inch (25 mm) in depth for every 6 inches (150 mm) in height.