On Tuesday, Massachusetts-based Dunkin’ will celebrate the grand opening of its very first digital-only store, located at 22 Beacon St. on Beacon Hill. Dubbed “Dunkin’ Digital,” the store, which quietly opened to the public on Aug. 18, only fills orders placed through the Dunkin’ mobile app or at one of its two in-store kiosks. Orders are then available for contactless pickup at a designated area within the restaurant.
From Boston Eater
First Sweetgreen acquires Boston’s robotic restaurant Spyce, with vaguely announced plans to incorporate Spyce technology into Sweetgreen stores, and now Dunkin’ has opened a “Dunkin’ Digital” store that only accepts orders via mobile app or in-store kiosk as the world marches forward and replaces every human interaction with technology. Located at 22 Beacon St. in Boston’s Beacon Hill neighborhood, Dunkin’ Digital (and future Dunkin’ Digitals like it) reportedly has the same number of human employees as a traditional location; they’re just focused on getting orders out faster and more accurately instead of wasting valuable seconds at the register while you change your mind about your order 20 times. After customers place their orders, they can pick up their strawberry frosted doughnuts and such in a contactless designated area of the store.
InfoComm (AVIXA) is the biggest digital signage AV show in the U.S. KMA is an official media partner. See a list of exhibitors and information. We have rated this as a “green light” for safety given the safety protocols exceed the recommended CDC guidelines. October 27-29 is the date and yes we have free passes. Contact [email protected] for more info. Samsung is main sponsor. Also Blackmagicdesign and Crestron
CREATE in Denver this October, begins 10/4 and ends 10/6. We have a limited number of free passes and also free invites to the MenuMaster Awards festivities (hundreds of restaurant leaders meet and greet, enjoying free food and drinks at Mile High). As part of CREATE you can view interactive session with Scott Deviney, CEO of Chicken Salad Chick on restaurant growth strategies. Other speakers include Blaze Pizza, Chipolte, Popeyes, Buffalo Wild Wings, Chicken Salad Chick, Bloomin Brands, Checkers & Rallys, True Food, McDonalds, Yum! Brands, Domino’s Pizza, Wingstop, Wendys, Hissho Sushi, & Applebee’s Grill & Bar. Contact [email protected] for more info.
We are pleased to welcome Intel as a 2 year Gold Sponsor. James Tan, Dane and Bart head up the team. Finding Kiosk Solutions via the Intel Marketplace is one of the GoTo sites for the kiosk industry. For example if you goto Intel Solutions Marketplace and search for COVID you find the KMA Covid Catalog.
Kicking it off WAS the Digital Mixer Event that Sixteen:Nine was to be hosting. Took all of 36 hours to get a full set of sponsors. Unfortunately, travel for Canadians is problematic.
Registration for that event is expected sometime after labor day.
Exhibits Only Pass is $299 but we have a limited number of free passes that we are happy to provide. You need to sign up for our no-nonsense ad-free monthly newsletter here. Or you can email [email protected]
Amazon also opened a convenience store format called “Amazon Go” that lets shoppers check in with a smartphone app, grab sandwiches, salads and other items they want from shelves and leave without having to check out. Click here to edit the content
Amazon.com Inc. opened two grocery pickup kiosks in Seattle, part of its latest effort to enter the $800 billion grocery market and compete with “click and collect” shopping options from big box competitors like Wal-Mart Stores Inc.
Relevant news impacting unattended self-service news from around the world. If interesting and noteworthy news send comments/suggestions to [email protected]
Amazon Palm Ticketing – Starting Tuesday, concertgoers at Red Rocks can sign up to connect their palm to a ticketing account by hovering their hand over a device. An Amazon account is not needed to use it.
Appetize Acquired — Appetize, a digital and mobile commerce payments platform for enterprises such as sports and entertainment venues, theme parks and zoos. SpotOn is paying $415 million in cash and stock for the Los Angeles-based company.
Biometric Kiosks For Airlines — In July and August alone, over 568,000 customers used the kiosks so they could skip queuing at the counter, breeze through the airport and proceed directly to immigration.
New DMV License Renewal Kiosks — Since 2019, over 500,000 vehicle registrations have been renewed at participating locations across Georgia. Similar to an ATM, the tag renewal kiosks allow residents to renew their automobile registrations in as little as two minutes.
PharmaSmart kiosks added to U.S. Validated Device Listing — PharmaSmart’s kiosks offer measurement of blood pressure, weight and BMI, as well as a glucose meter and loyalty app integration. It also offers media and healthcare sponsorship programs.
Eyeglass Kiosks Going Into Hy-Vee — Hy-Vee Inc. has teamed with online retailer Pair Eyewear to roll out in-store Pair Eyewear kiosks at select Hy-Vee stores across the company’s eight-state Midwestern footprint. The first of these kiosk will be at the new Grimes, Iowa, Hy-Vee, which officially opens on Sept. 14.
Quiznos is testing bitcoin payment — Quiznos announced earlier this month that the sandwich chain is partnering with digital asset marketplace, Bakkt to launch a pilot test that would allow customers to pay for their toasty subs in bitcoin. The pilot will be available at first in select locations across the Denver metropolitan area.
Sports Betting Kiosks — D.C. Lottery players now have another option when choosing to place sports bets. They can visit one of four sports bars in the District and use a self-service kiosk
Olmsted County (MN) Information Kiosk – Using the kiosks, residents can get help accessing services provided by Olmsted County’s Health, Housing, and Human Services teams. – video
Cannabis Kiosk News – announcement of Alt36 offering merchant account for dispensaries as kiosk solution
DMV Kiosk News — North Dakota adds 44 new kiosks. Use case = With these kiosk upgrades, drivers can now renew a license, request a replacement license or ID card, schedule a road test, pay a reinstatement fee, change their address, and edit donor registry information. They can also check the status of their license, driving record, CDL medical card and validate their date of birth. Individuals are not able to get their initial REAL ID via a kiosk but would be able to renew at one.
Rumored News — Jeremy Brooks, the Chief Marketing Office for GRUBBRR, leaves GRUBBR. DSE has decided to dust off David Drain and have him manage the DSE resurrection. Not sure how that will revolutionize DSE. Meanwhile we hear of severe shortages of Elo touchmonitors. Not verified but people are certainly looking.
Outdoor EMV Liability Shift Increasing — A CMSPI analysis found that chargebacks have tripled since January 2021. “If you look at January as the baseline month, May is almost triple of what January was in terms of overall chargebacks. There was a pretty substantial increase of about 50 percent in April, and that really ballooned in May,” Pynn said, explaining that chargebacks are often delayed because it takes some time for the consumer to realize the fraud and file a report. “The feedback loop takes some time.”
What Is Digital Kiosk Advertising In 2021? — In 2017, in a Bouncepad survey of 1,000 consumers, 61% of them stated they preferred self-service tools instead of finding a store assistant. Kiosk use has grown and so has the demand. Market Analysis Report estimated that kiosk growth will increase by 6.1% from 2021 through 2028.
Ransomware Attack on Ticketing Kiosks — Over 600 touchscreen ticket machines have been disrupted by a ransomware attack just two months after they were installed at stations across the north of England.
Houston Airport Kiosks by JCDecaux — The new, more accessible kiosks — installed by JCDecaux the at both airports — feature oversized touchscreens that are more responsive to the touch and easy to use and read. The screen display can be lowered to ensure it is ADA compliant. ViaDirect 3D map software helps passengers find directions to boarding gates by entering their flight information or scanning their boarding pass in the updated search function. The kiosks take that information and display a 3D map that will show the quickest and most efficient route to the departing gate.
Smart Vending Kiosk for Tea, Coffee and Soup — In a bid to bring a change in tea consumption pattern in India, startup venture Cherise India Private Limited has unveiled their IoT & Android-based tea vending machines that have their own proprietary Cherise IoT dashboard and app for monitoring the operations.
New Gesture Touchless Solution — The UK kiosk firm imageHOLDERS has launched what it calls its first touchless kiosk, using Ultraleap’s hand tracking camera and software to capture the movement of hands and fingers working in front of a screen, but not touching it.
GRUBBRR puts up Samsung pitch sheet — Welcome to the Future of Self-Ordering Kiosks is the tagline
Scan and Ship — Sam’s Club announced it is testing a new app-based feature, Scan & Ship, that allows people to use a smartphone to buy items in the club and send purchases directly to the home.
BNPL News — Visa, the global card network giant, is collaborating with mega-processor Global Payments to allow Canadian merchants to offer buy now-pay later (BNPL) options to eligible card holders at the point of sale, according to a July 13 press release from the two companies.
CBD Kiosk News – Charlotte’s Web has approved at least 30 of its Charlotte’s Web brand product SKUs for retail sale in recently launched Limelight’s TRUYU retail self-service kiosks. The Limelight kiosks have been tested at physical retail locations across the U.S., provide the benefits of constant and convenient access and educational content displayed on a 50-inch interactive video screen.
Grocery Self-Checkout Installations Surged 25% in 2020 According to RBR. A record number of self-checkout units were shipped globally last year and in a key shift more than half of the 175,000 units shipped were cashless. That’s according to RBR, a London-based strategic consulting firm that has been publishing its annual Global EPOS and Self-Checkout 2021 report since 2008. Definitely Europe/etc focus. Progressive Grocer
Smash and Grab ATM Incidents Are On The Rise — Rob a bank in the US and your take is <$1800 on average. Getting caught means federal charges. OTOH destroying an ATM can often net thieves > $200k, & is treated as a property crime. Small wonder then that ATM “smash and grabs” are on the rise nationally
Digital Check-In Kiosks going in at Volkswagen dealers — Volkswagen retailers across the UK have introduced Tjekvik’s airport-style self-check-in digital kiosks in a bid to facilitate a contactless aftersales service. The kiosks incorporate functions including self-check-in and check-out, a locked key drop and home check-in via SMS direct to the customer’s mobile phone.
Supply Chain Woes Impacting Shipping Now — Bloomberg and other media outlets are reporting how the cost, for example, of shipping a 40-foot steel container of cargo by sea from Shanghai to Rotterdam now costs $10,522, 547% higher than the seasonal average over the last five years, based on data from the consulting firm Drewry Shipping.
Foodstorm Catering Kiosks — FoodStorm catering kiosks are currently live in multiple Uncle Giuseppe’s Marketplace locations across New York and New Jersey; Roche Bros. Supermarkets (MA) and Mollie Stone’s (CA) are currently in the implementation process. Essentially a 12″ tablet with Verifone wart attached. Catering is their big focus (and hope).
Miami “Could See” up to 150 smart city kiosks from IKE – double-sided kiosks have two digital touchscreens and a suite of interactive applications designed to engage and drive discovery and mobility. Each kiosk serves as a free wi-fi hotspot and is location-aware, displaying information specific to the surrounding area.
Peerless-AV New Universal Digital Signage Solution — We are happy to present the latest addition to our lineup of digital signage display solutions, the Landscape/Portrait Kiosk! This unique solution combines the elegance of Peerless-AV’s indoor kiosks, with added functionality to support most 15″, 22″, or 32″ digital signage displays in either landscape or portrait orientation.
Ticketing kiosks in Philippines — Load Beep Here — LRT-1’s new e-tap loading kiosks. According to the LRMC, deploying e-tap loading kiosks limits face-to-face contact, and the exchange of cash—a safer and more convenient commute for the riding public.
Bill Payment Kiosks going in at Frankfort, KY from Lane Report — Courthouse Kiosks — Kentuckians will be able to pay court costs, fines and fees at ATM-like contraptions in select courthouses across Kentucky by next year.
The Kiosk Tradeshow and Kiosk Event Calendar is now back in operation! It has been in inflicted hiatus since March of 2020 but big shows in Vegas in August (HIMSS) and we are attending physical show here in Denver in October for Fast Casual.
New scanner kiosk from Pyramid — Each wing of the kiosk includes a printer, a kiosk payment module, an optional scale and twelve handheld scanners.
Amazon Zen Interactive Kiosk Booth for Employees — The AmaZen meditation booth is a small room where employees can watch company videos about mindfulness while a small fan moves the air around.
Kiosk Price – Steel Prices Surging — Price has tripled for U.S. steel — In early May, futures prices for 20-ton rolls of domestic steel — the benchmark for most steel prices nationwide — pushed above $1,600 per ton for the first time ever, and prices continue to hover there.
Paying With a QR Code – BNPL or Buy Now Pay Later May 6, 2021 — How To Pay With A QR Code (and pay later) Nice writeup on PaymentDive on Paypal Dive Brief: PayPal, an online payment provider, expects the popularity of QR codes and buy now-pay later …
New CPI Crane Pricing – CPI will be introducing a temporary 3% surcharge/price increase effective May 6th on all new orders, this is driven by our continued increasing costs for raw materials, electronic components and transportation. There is never an ideal time for this type of notification; however, the current global market place is driving this immediate action.
New CPI Crane Pricing – CPI will be introducing a temporary 3% surcharge/price increase effective May 6th on all new orders, this is driven by our continued increasing costs for raw materials, electronic components and transportation. There is never an ideal time for this type of notification; however, the current global market place is driving this immediate action.
Pickup Towers in Walmart Are Going Away April 22, 2021 — Walmart Pickup Towers From the NYPost Apr2021 — The retailer is removing 300 of these towers and “hibernating” another 1,300 because customers grew accustomed to curbside pick-up during the pandemic
By this summer, only 150 McDonald’s will remain inside Walmart stores — down from a peak of 1,000 locations at the height of the two chains’ 30-year partnership. The paper also reported that Subway franchisees are closing locations inside Walmart stores. The news comes as Walmart is trialing new operating models for in-store restaurants. It’s putting ghost kitchens inside select locations that offer pickup and delivery service from popular chains like Saladworks.
Related to Walmart and McDonalds and result of pandemic — H-E-B is partnering with Texas A&M University to provide grocery delivery to people who live on its main and West campuses in College Station, Texas. Even as mass vaccinations promise to boost store and restaurant traffic, newly established online buying habits mean retailers are prioritizing omnichannel meal service. Kroger is testing ghost kitchen locations in Indiana and Ohio, while Texas-based H-E-B recently opened a food hall that offers takeout and delivery options.
Antibacterial Kiosks and Temperature Kiosks. The Washington Post did a nice article on temperature kiosks this month. Our take is still that touchscreens along with their POS devices/etc are the best way to allow the public to interact. MRSA is probably a bigger concern as far as remaining on surfaces than COVID (mainly aerosol in the air). Antibacterial treatments for touchscreens have so many caveats and only a very narrow and basically useless range of effectiveness. And you are much more likely to get infected from the front desk (and they from you) than you are from a properly maintained check-in kiosk with a touchscreen. Many of those also support the mobile handheld as a proxy input (think remote control) but then you should be aware that your mobile phone is likely the 3rd most likely infection point (#2 is toilet and #1 are sinks actually). But there are people that will sell the coating (figure $200 upcharge) and if you are into hygiene theater you can arrange some signage that tells people you have antimicrobial treated touchscreens. The CEO of Marriott broke down hygiene theater into the swiss cheese analogy. Enough layers and pretty soon you have a complete wall with no holes. There are new UV and UV-C treatments. One of them is UL and FDA approved and has been adapted for elevators as well as ATM screens and pinpads. Contact us if interested.
QSR Business – El Pollo Loco is expanding in Denver adding 10-15 restaurants. The restaurant chain said the Colorado expansion is part of a plan to open 140 new locations throughout the western United States by 2026. El Pollo Loco currently operates 478 locations in Arizona, California, Nevada, Texas, Utah, and Louisiana.
Contactless kiosks all the rage in South Korea. Korea’s kiosk industry has largely been led by mid-sized companies. Hanasis, I-Tech and BT.One are among the recognized players. They rake in between 10 to 40 billion won in annual revenue. Conglomerates — Samsung Electronics introduced the Samsung Kiosk in Korea on Feb. 17. The device’s screen is coated with a special film that has a sterilizing effect, the company said. The kiosk uses Samsung Knox, the same software present in its laptops and handsets, to prevent hacking.
Credit Card Payments for IKEA and others via FISERV go totally offline. Customers at McDonald’s, Ikea, Popeyes, and others say they can’t pay using their credit cards. The payments processor Fiserv said its services were interrupted on Friday. Earlier in the day, Chick-fil-A experienced an outage and gave out free meals.
Touchless large format displays from Samsung in the news. Samsung Electronics France and iNUI Studio have introduced the IRxTOUCH KIOSK SERIES 2, a touchless interactive kiosk solution that is said to offer the same experience as a touch device but for the fact that the user doesn’t have to touch the screen to use it but only has to move a few centimetres from the display to navigate precisely through the various menus. The solution is designed to offer a clear advantage from a health point of view.
Looking for a job or maybe you are looking for people (sales people usually)? Be sure and check the Jobs listing.
Interview with TSI Touch Mundrake — big proponent of more touch. TSI provides the touch overlays used on many touchscreens especially large format screens (55 and up). Good explanation of PCap versus IR and why IR is better for large format touchscreens (higher fidelity). And he seems to imply that as long as we touch our mobiles, we will touch everything else. At some point we may truly start talking to our mobiles and then things will change. Interview by 16:9 good job.
Microsoft offers guidance for customers using kiosk mode in Microsoft Edge Legacy – Microsoft Edge Legacy browser support ends on March 9, 2021. The Microsoft Edge Legacy will be removed and replaced with the new Microsoft Edge when you apply April’s Windows 10 Update which will become available on April 13, 2021. To continue using kiosk scenarios, customers need to install the new Microsoft Edge and set up kiosk mode before installing April’s Windows 10 Update Tuesday release to their devices.
Self-service kiosks – following the lead of fast food — Nice reference to Pyramid and McDonalds. Intel pitching its footprint in restaurants though from all accounts Android cannot be ignored. By BigHospitality and sponsored paid for pitch — The QSR sector has been the quickest to adopt technology such as self-service kiosks, and are so far reaping the benefits
Europe/UK News — The limit on a single payment using contactless card technology could rise to £100 – more than double the current limit. From the BBC UK
Misleading Temperature Kiosk News Story — It makes us a bit despondent seeing stories like which are trumped-up success stories or just lazy puff news by US institutions bragging on their unwitting purchase of Chinese tech. We are glad Biden signed Buy USA. Much better and more affordable solutions by US companies and US technology than these deceptive tablets. Alabama of course made the 2M mistake with blacklisted HIKVision that promised the world and delivered an invoice.
Walmart Making Incursion Into Finance – Walmart Fintech Incursion From the Financial Brand Jan 2021 — The deal with Ribbit may reflect Walmart’s desire to get further into the actual guts of financial services, rather than being …
Legal kiosks in Minnesota — To address this digital divide, the Minnesota Legal Services Coalition requested CARES Act funds to give communities access to civil justice by creating a statewide network of 250 legal kiosks to be stationed in a variety of court, agency, non-profit, and other community locations.
Coinstar Expands Its Coinme Bitcoin ATM Fleet to 5,000 The service is now available in nearly 25% of Coinstar’s total kiosk fleet and in 40 U.S. states, according to figures provided by Neil Bergquist, chief executive of Coinme. Coinstar change-counting machines are located in supermarkets, gas stations and convenience stores around the country.
CDC issued report on their results testing 800,000 travelers for potential COVID. They identified only one. Questions remain why zero false positives for example. What did they do right and what did they do wrong?
Compact, Ready-Made kiosk line announced by Posiflex. The new Mercury EK Series is a line of sleek, compact kiosks available in either a floor-standing or countertop setting, with two Windows OS models and one Android OS model to choose from. BusinessWire
McDonald’s announced a new growth strategy for 2021 — “Accelerating the Arches” — includes a new crispy chicken sandwich and a new loyalty program: MyMcDonald’s. Described as a “new digital experience growth engine,” the personalized loyalty program and all-in-one platform will offer tailored promotions for members and the ability for customers to place orders “through the channel of their choice.” Test pilot in the Phoenix area over the coming weeks. Link to article on NRN
Home Depot 6,000 units (we are guessing) — Reality Interactive, a leading retail technology design firm and digital agency in Middletown, Connecticut, announced the launch of its AXSIS™ Thermal Enabled Digital Hub. The leading home improvement retailer in the world has already deployed 6,000 units
Pizza Automation Option – Basil Street Pizza — An autonomous pizza baking machine that cooks a thin crust brick-oven style 10″ pizza in 3 minutes for around $10 reducing exposure and risk with touchless baking and tap and swipe payment!
NRN article – Touchless tech gets prioritized at restaurant chains during the coronavirus pandemic. QR codes, artificial intelligence and robots help make the lives of customers and employees easier. — Link
PSA – Deceptive Meridian Temperature Tablets Endanger Public Safety. Includes video. — Link to IPVM article
AI Kiosk – Lenovo and Reese team up for AI-driven crowd behavior modification to maintain health protocols at sporting events. First use of AI we have seen in this fashion. LINK
Betting Kiosk – Newgioco Obtains GLI-20 and GLI-33 Certification for Kiosk Installations of Elys Platform on Yahoo News LINK
Canadian retailer vends ready-made meals from contactless kiosks. link
Michigan DMV hits 1 million transactions. The kiosks located in stores around the state allow residents to renew license registrations and purchase tabs without going inside a branch office. There are 127 kiosks around the state with plans to add 23 more outside Secretary of State branches and at Kroger and Meijer stores.
Amazon Go Stores are using palm biometrics now. Nice little unit and guessing fujitsu. Link
From the UK — Kiosk and Digital Signage 2020 (KDS 2020), Europe’s leading one-day summit for kiosk and digital signage industry professionals has been postponed.
Temperature kiosks — we saw an article push from a kiosk portal promoting Chinese temperature kiosks. We’ve notified the portal about the product and hopefully paid advertising does not trump public interest.
CLEAR providing app and kiosks for MGM Resorts meeting in Minnesota. Combines identity credentials with COVID tests, Link
Great background on Harrahs purchase of Caesars along with William Hill context — GGB Magazine
Kioskmarketplace news — Emirates self check-in,
Walmart store redesign, Treasury to forgive PPP loans,
BioLife Sciences introduces touchless vending machines, Voice technology provider teams with Mastercard, ViewSonic introduces hand sanitizing stations, Toshiba introduces multifunction printer
Can Kiosks Find New Life During Coronavirus? QSRMagazine article talking with Mike Geiger of Moe’s and also Michael Cecchini of Pure Green on kiosk opportunities. Link
Digital Signage — Turns out DSE has no assets for refunding payments or anything. The digital presence at Digital Signage Connection is toast. Remains to be seen what DSF does. Link
Gaming — Caesars Entertainment’s play for William Hill is the latest sign Las Vegas sees tons of upside in moving chips in the direction of online gaming and sports betting. Article
Viewsonic Offers Hand-Sanitizing Stations — The Health Flex Kiosks include options for integrated displays and secure storage for media players, routers or surge protectors, and a touchless hand sanitizer dispenser holder (hands-free dispenser is optional). See the catalog for hand sanitizer stations that the KMA offers.
DSE Declares Bankruptcy – writeup on 16:9 — It was matter of time. It was a few years back they opted for quality argument over quantity. Show never grew. ISE and InfoComm are still running but we suspect most will migrate over to NRF just like we did in the kiosk industry.
QSR Market Update Opinion – QSR & Fast Casual Restaurants – Is the Restaurant Business Getting Better? September 18, 2020 Editor Note: We do interviews with magazines (recently for NRN) and in those we express what we call “ad hoc” opinions based on what we have seen and heard. For sure
09/11 Buyer Beware — Appears to be a McDonald’s outdoor menu (Samsung OF55F?) with some severe burn. Link
09/11 Video – Behind-The-Scenes Look At Changes Coming To TSA Checkpoints Amid Pandemic | NBC Nightly News
09/11 Question: How to count people without any concerns regarding privacy or data protection regulations? Nice writeup by Wick of Heimann Sensors on LinkedIn – link
09/11 Questionable Claims — Copper-infused antimicrobial film – called NanoShield – its makers claim will self-disinfect something like a touchscreen in less than 15 minutes. Thanks to 16:9 for the expository article.
09/10 – PCAP TILE for seamless across multiple 55 inch screens announced by TSItouch (includes video) – link
08/23 — Article on UV-C Wands from CNET. The dangers of. LINK
08/20 — South Korea begins using a robot greeter. checks temperatures, dispenses hand sanitizer, enforces social distancing and makes sure you are wearing a mask. Thanks to Ross at QwickMedia. Video. Link
08/14 — More than 15,000 Canadians have died of an opioid-related overdose since January 2016. is transforming the distribution of regulated products with an integrated platform that combines industry-leading software, advanced biometrics, and tamper-resistant hardware. Article
Click for full size Opiod dispenser
08/13 – Digital signage news — Fourwinds Acquires SmartSpace. Workplace software for employees (tough market). Expands FWI’s international presence and capabilities with offices and employees in the US, UK, Europe, and Asia. Link
08/13 – report from IPVM on the Alabama Fever Detection deal which involves HKVision (blacklisted). $1M deal. Link
0812 – VA and Cerner appear to be “back on”. This time the date is October. Veterans Patient Check-in kiosk and Mobile in play here. Link
08/12 — Recommended Accessibility requirements for RFPs article by The Paciello Group (TPG). Link
08/11 — Simon Malls in talks with Amazon (ditto Penneys)
08/11 – TSA is putting in new ID verification (CAT). Credential authentication technology (CAT) at Thurgood Marshall Airport and others. Not kiosks, just desktop devices inline for use. Link
08/10 — GRUBBRR works with BlueStar. BlueStar is a Solutions-based distributor seeking to offer its customers complete solutions which can be taken to market and not just individual pieces of hardware. GRUBBRR will work with BlueStar for ready-to-go self-ordering solutions. BlueStar distributes much of the hardware used in GRUBBRR products, and now will have access to the software that can transform those products from simple hardware into automation solutions. Link to full article
08/04 — From HotelBusiness — Temperature Scanning Can Help Employees & Guests Achieve Peace of Mind– article link
08/04 – Elo announces Elo AccessTM temperature screening kiosk. Looks to be a “turnkey solution” application for wellness-check at the door. Specs for bolometer and camera not disclosed. Press release link
08/02 — Curative deploys first Covid19 testing kiosk in California. Not bad looking. Link
07/26 — A man using a prosthetic mask stole more than $100,000 at casinos, prosecutors say. Colletti, 55, allegedly targeted his victims by illegally obtaining their personal information and then using counterfeit driver’s licenses to withdraw funds from their personal bank accounts via self-service kiosks at the casinos. The kiosks, operated by Global Payments Gaming Services, are used by the casino industry for bill-breaking, jackpot processing, cash withdrawals, cash advances, and ticket exchanges, among other services, according to the complaint. The kiosks require users to insert their driver’s license and the last four digits of both their Social Security number and phone number before checking account funds can be withdrawn. Each victim had previously enrolled to have their bank accounts linked to their profile in Global Payments’ “VIP Preferred Program,” the complaint said. Link to article on CNN
07/21 — How the pandemic is affecting business travelers in airports. Lots of pictures with this article. Malaysia, UAE, Canada, Doha. Link
07/21 — 170 companies now offering thermal imaging. In Just 6 Months, ‘Fever Cameras’ Have Become a Full-Fledged Industry More than 150 companies now sell alleged fever-detecting technology aimed at the coronavirus. Link
07/21 — Temperature screening — Suprema Adds Thermal Camera to Biometric Kiosk Solution LINK
07/21 – American Airlines unveils touchless kiosks. The kiosk prints the bag tags, all without the customer having to touch the kiosk. Link
07/20 — Olea offers financing on temperature kiosks. $8 per day for a temp screening kiosk including shipping and extended onsite warranty when you finance. Compared to assigning and employee to scan everyone coming in the building not to mention safety it’s a no brainer really.
07/16 – Olea Hires Director of Alliances & Partnerships – Olea announces the hiring of channel sales and partnerships industry expert, Rusty Gaynes, as Director of Strategic Alliances and Partnerships.
07/16 – Networld announcers new virtual summit — Self-Service Innovation Virtual Summit Dec. 8-9, 2020. Wide range of self-service interest including vending, food packaging and more.
07/16 – South Hall Kroger gets new DMV tag renewal kiosk. Link
07/16 – Webinars – July 16th — Panel Discussion — The rapid growth of kiosks and the next evolution beyond self-service
Thursday, 16th July at 4:00pm UK time
Tradeshows – Yesterday (7/9) NRF announced the Big Show will not be happening in January. Instead it will be in early June. A virtual show will occur in January. Here is the link. We will be in 1503. Now NRF is just about two weeks after the National Restaurant Association show in Chicago. We were expecting the postponement as we became aware of several of their marquee “biggest show of the year” companies grounded their travel thru January. At NRA the KMA has a 10×20 in the Tech Pavilion. Here is our booth location.
Thermal Imaging — MoviTHERM launches FLIR A500-EST. A camera designed with your elevated skin surface temperature screening needs in mind. https://zcu.io/yEJu
Coming soon: The new embedded RFID module from Zebra Technologies. The RE4000 is Zebra’s first RFID module designed to be embedded into Zebra’s RFID printers and third-party OEM equipment. Endless applications include medical devices, kiosks, access control, smart lockers, robots, vending machines, casino terminals, ticketing systems, POS terminals and many more.
McDonalds Kiosks — McDonalds permanently closing Times Square Flagship. Link. McDonald’s confirmed this week that the company has made the “difficult decision” to close the famed corporate store in Times Square, a move that was in the works prior to the coronavirus pandemic.
Healthcare Kiosks — as news reports detail the impact COVID-19 will have on our population and the healthcare system that serves it, many medical facilities have put systems in place to streamline services and keep frontline workers safe…… — Link
Budget Considerations for Self-Service Kiosk Success — Link — carefully consider each of these five high-level areas in solution budgeting – they will all come up. This is a macro view of the main elements of project budget, and supplier evaluation considerations that can most effect your budget
Custom America announces the availability of the all new D4 desktop label printer – read more about the new product release here:
Appetize on “What is a Virtual Kiosk” — Virtual Kiosk allows guests to instantly access mobile ordering on their smartphone. It uses QR or Quick Response Codes– a surprisingly easy to use technology– to bring guests directly into the ordering site.
Evoke Partners with Core Intelligence on Distancing Application — We’re excited to partner with Evoke Creative for CORE | Intelligence Powered By FastSensor, designed to allow business owners to monitor social distancing in real-time through our groundbreaking, AI technology, all while allowing you to get to know your customers better than ever.
Frank Olea Podcast with 16:9 — Excerpt on touchless — Yeah, it’s fun. It’s gimmicky. But yeah, getting the public to change their behavior is gonna be really hard. I mean, it ‘s about the path of least resistance, right? So unless it’s easier, it’s not gonna happen.
New telemedicine kiosk option from Lilitab — Introducing new Telemedicine Tablet Cart. It’s perfectly suited for any healthcare environment to be wheeled into patient rooms allowing doctors to “see” their patients at a safe distance. It meets all ADA requirements for lying, seated, and standing positions with self-adjusting tilt.
FDA Makes Hand Sanitizer Recommendations — FDA advises consumers not to use any hand sanitizer manufactured by Eskbiochem SA de CV in Mexico, due to the potential presence of methanol (wood alcohol), a substance that can be toxic when absorbed through the skin or ingested. FDA has identified the following products
Video Call Kiosks from KIOSK — Compunetix is pleased to announce a partnership with KIOSK Information Systems (KIOSK) to deliver Video Call Center™ (VCC) on digital kiosks. Compunetix Video Call Center (VCC) for Healthcare is a browser-based, real-time voice and video workflow solution for healthcare providers that need to remain available to their patients in a safe and secure manner.
Moviegoers return as Cinemark cautiously reopens — Cinemark is the first major theater chain in North Texas to reopen its doors, welcoming customers Friday at locations in West Plano, McKinney and northwest Dallas off of Webb Chapel. It will resume operations at other locations on a rolling basis in the coming weeks.
Electronic Shipping Kiosks — D’Arrigo California has implemented shipping kiosks at their shipping facility in Salinas, CA. This innovative tool, which contains a proprietary software program, was developed to improve efficiencies of the shipping process. D’Arrigo California’s investment in the electronic shipping kiosks and its proprietary software program demonstrates its commitment to provide efficiencies throughout its supply chain.
Wow Bao announced further expansion plans within the East Coast market. In quarter one 2020, Wow Bao will open three new locations at some of the largest transportation hubs in the region, including Dulles International Airport, Boston Logan International Airport and Raleigh-Durham International Airport. https://www.qsrmagazine.com/news/wow-bao-plots-east-coast-expansion-2020
Las Vegas, NV, September 2021 –Acquire Digital has announced the sponsorship of a digital wayfinding and directory solution for the upcoming Groceryshop tradeshow. Acquire Digital’s industry-leading interactive wayfinding and indoor navigation platform will be used to help the attendees navigate the show, explore events, and find other important show content. The custom mapping software will be available on large format interactive kiosks and within the Groceryshop mobile application and website.
Acquire is focused on providing in-store navigation for consumers in an effort to help them find their favorite products in a more efficient manner. Given this, the company saw this sponsorship as a great way to show off the technology tailored towards a tradeshow environment in front of the grocer market.
“We are very excited to bring innovative wayfinding technology to augment the overall Groceryshop experience,” said Ryan Hopkins, VP of Video and New Media at Shoptalk & Groceryshop. “It is an excellent opportunity for us to showcase custom tradeshow mapping in a similar fashion to how a consumer would utilize in-store grocery navigation solutions.”
In-Store Wayfinder Kiosks
The in-store Wayfinder kiosks are being installed in the Groceryshop exhibit hall area as well as in other strategic locations throughout the show. Attendees will also be able to use the wayfinding application within the Groceryshop mobile app to utilize the experience on the go. The application features a 3D floorplan layout of the Mandalay Bay event hall, which includes all event rooms and key connector walkways. Additionally, attendees will be able to find event schedules and key sponsors throughout the show.
While this sponsorship is focused on building an application tailored towards a tradeshow environment, the Acquire Digital team sees many benefits for utilizing custom wayfinding and navigational solutions within many retail markets.
“Our in-store navigation platform is built with retail in mind. We know that in order to be successful in today’s hypercompetitive environment, retailers need the right solution in place to help shoppers navigate their retail floors and find products quickly. The wayfinding kiosks provide a real world experience for a tradeshow, but can easily be tailored for any environment,” says Neil Farr, CEO for Acquire Digital.
Electronic Shelf Labels With Dynamic Pricing
With the increasing shift in the way in which retailers are utilizing digital in-store signage, Acquire Digital has been able to help grocers provide customers with digital solutions in an effort to increase their bottom line. In addition to in-store wayfinding, Acquire offers a range of solutions tailored towards grocery stores, including its ShelfEdge digital pricing software and endless aisle interactive experiences.
The first day of Groceryshop is set to begin on September 19th at the Mandalay Bay Resort in Las Vegas, Nevada, and will run through the 22nd.
About GroceryShop: Groceryshop brings together leaders from the entire grocery ecosystem, including established and startup CPG brands, supermarkets, c-stores, drug stores, general merchandise stores, discount stores, ecommerce players, warehouse clubs, grocerants and non-traditional grocery retailers. These organizations join tech companies, real estate operators, investors, media and analysts for four days of incredible content, facilitated meetings and fun. In December of 2019, Groceryshop was acquired by Hyve Group PLC is a next-generation global events business whose purpose is to bring together and connect entire sector ecosystems from all corners of the globe.
About Acquire Digital: Acquire Digital is a global leader in innovative digital signage software and interactive experiences. With over 22 years of experience in the visual solutions and digital signage markets, the company is known for its industry firsts. Its passion for reaching beyond the boundaries of digital signage has played a key role in shaping Acquire Digital into the globally recognized company it is today. The company produces world-class UX and UI solutions that create an interactive and immersive experience.
Strategic Sales Manager (North America)
Batch of new ELO 2494L open-frame touch monitors with intelliTouch (SAW) touch technology.
Minimum order 100 units.
Lead time 2 months
Price = $300 + shipping (or 335 inclusive)
Warranty – brand new but no warranty. Two free units for every 100
See them on CDW for $750
Self-Order Kiosks for Airports, Restaurants/QSR, & Check In
Click to visit star micronics kiosk overview
Self-ordering kiosk technology is arguably the fastest growing point of sale trend – and for good reason. When a business takes advantage of kiosk technology, increased revenue, streamlined operations, and an improved guest experience become easier than ever to achieve.
By choosing Star Micronics as your kiosk printing solution provider, you’re not only receiving reliable, durable, and best-in-class technology, but solutions that are easy to integrate and backed by industry-leading partnerships, as well.
Star Micronics self-ordering solutions are ideal for:
Easy to Integrate: Star Micronics kiosk solutions are easily integrated to fit your specific needs.
Connected: Communicate via Serial, USB, Lightning, Ethernet, and Bluetooth!
Multiple Profiles: Featuring flexible enclosure designs, Star Micronics kiosk printers can be mounted vertically or horizontally, and are available with either a small footprint, or in a larger capacity to accommodate more paper/fewer paper roll changes.
Kiosk Software Support: Star Micronics supports a variety of web-based or cloud-based software apps and tablet-based SDKs, as well as Windows and Linux.
Durable: High reliability means less downtime and fewer dissatisfied customers!
Kiosk Selector Tool
Discover the right Kiosk Printer for your application.
The Sanei Kiosk printer series offers fast, dependable open-frame kiosk printers for 2”, 3”, and 4” receipts. All models are available with or without presenter, with options for large paper roll holder and bezel.
The Star Micronics TUP series brings ultimate flexibility and performance to kiosk printing. The innovative looping presenter prevents paper jams by printing the receipt in full before providing it to the user.
With a simple user experience and Bluetooth, USB, Lightning, and LAN compatibility, the mC-Print3 housed thermal printer is one of Star Micronics’ most modern printers. The mC-Print3 is also easy to integrate through common SDK.
Easily determine which kiosk printer fits your needs.
Star Services & Solutions
Making your kiosk that much better
Take your self-service kiosk printer to the next level with Star Micronics Cloud Services! Services include customized printed promotions, customer surveys, digital receipts, and more (on select models).
Sometimes when you think about technology, it’s easy to assume the latest advancements are reserved for a select, more fortunate portion of the community. After all, who can afford each new updated smartphone? Read More.
People love to use self-service kiosks in almost every setting—parking garages, airports, restaurants, stores and entertainment venues. This reliable, consistent technology is empowering consumers to enter orders themselves… Read More.
Because the kiosk industry is becoming more refined and relevant on a daily basis, it is becoming more important than ever for resellers to offer a full range of kiosk services, including everything from installation services to post-sale support. Read More.
As an exhibitor of Retails Big Show (the KMA Booth), we wanted to update you on a critical decision that has been made regarding your participation at the event. After careful consideration, NRF has made the decision to require all attendees of Retails Big Show to be fully vaccinated for Covid-19 and to provide valid proof of vaccination prior to entry.
For purposes of this in-person event, an individual is fully vaccinated, as described currently by the Center for Disease Control (CDC) and/or World Health Organization (WHO) two weeks after their second dose in a two-dose series vaccine produced by Pfizer, Moderna, or Oxford/AstraZeneca, or two weeks after a single dose vaccine produced by Johnson & Johnson. Fully vaccinated status also applies to completion of all doses recommended for full immunity of Sinopharm or Sinovac. For two dose series vaccines, an individual must receive the same vaccine for both doses to be fully vaccinated.
Please note- This policy extends to anyone entering the Javits Convention Center which includes Exhibitor Appointed Contractors.
Verification of vaccination status will be a part of the registration process and additional details regarding the collection of this information is forthcoming. For the most up-to-date information, please visit the Covid-19 Policy page on our website. Any questions related to this Covid-19 policy should be directed here.
We look forward to seeing you in New York and appreciate your continued support of the NRF.
This update to the FAR includes several key changes to ensure that federal agencies comply with Section 508 in their acquisitions of ICT. One change requires agencies to specifically identify which ICT accessibility standards are applicable to a procurement. Another change requires federal agencies to document in writing any exceptions or exemptions in their formal acquisiton plans. These include exceptions provided for national security systems, incidental contract items, and features of ICT used in maintenance or monitoring spaces, and exemptions based on undue burden, fundamental alternation, and nonavailability of conforming commercial items.
In addition, federal agencies also must identify the needs of current and future users with disabilities and proactively determine how ICT functionality will be available to these users. They also must specify the development, installation, configuration, and maintenance of ICT in support of users with disabilities.
Laura Miller and Matt with Vispero will be there (Laura will man our booth). If you want to schedule time with them send a note to [email protected] or call me. McDonalds noted that they are using Vispero JAWS to extend better access to their vision limited customers. Big news..
Strategies for Inclusive Digital Transformations
The M-Enabling Summit Conference and Showcase is dedicated to promoting digital environments and assistive technologies for senior citizens and users of all abilities. It is an annual meeting place for all who implement digital inclusion strategies or develop assistive solutions and accessible digital contents and services for workplaces, learning environments or consumer markets. With its theme of “Strategies for Inclusive Digital Transformations,” the 2021 M-Enabling Summit will highlight the major shifts in business, government and education driven by the pandemic that will affect anyone involved in inclusion, accessibility, services to Persons with Disabilities or compliance matters. A rich sharing of experience and interactions among advocates, business leaders and technology providers will provide insights on how to best meet the imperative to ensure that Persons with Disabilities have full access to critical digital contents and services.
Since its inception in 2011, the M-Enabling Summit has established itself as the ideal venue for corporate executives, advocates, accessibility professionals, policy makers, care givers and assistive technology experts to explore how to foster and drive digital inclusion. A powerful differentiator in establishing a positive culture and gaining a competitive advantage, digital inclusion is embraced by leading organizations across all sectors of activity. The M-Enabling program is designed to give participants the tools, knowledge, and networking opportunities to explore the latest innovations in enabling and accessible technologies and share good practices among their peers.
Bringing together professionals, corporations, service organizations, and key thought leaders, the M-Enabling Summit is an all-inclusive conference and showcase for professionals featuring innovative technology that benefits more than one-billion Persons with Disabilities worldwide.
As during previous years, the 2021 M-Enabling Summit will feature the annual IAAP Expert Workshop Day on October 6th organized by the International Association of Accessibility Professionals, as well as sessions dedicated to the advancement of the Accessibility Profession.
Bringing together professionals, corporations, service organizations, and key thought leaders, the M-Enabling Summit is an all-inclusive conference and showcase for professionals featuring innovative technology that benefits more than one-billion Persons with Disabilities worldwide.
The M-Enabling Summit is committed to working with the venue, service providers, and vendors to customize a “health safety first” approach throughout all phases of event production and onsite execution. Review our health and safety policies.
Editors Note — you can meet with Vispero at the upcoming M-Enabling Summit in Arlington, VA in October. The Kiosk Association is a sponsor and exhibitor. Laura and Matt from Vispero will be there. Note that health protocols are strict and exceed CDC requirements for everyone’s safe health. See M-Enabling Summit Arlington in October(Opens in a new browser tab)
Comprehensive Solution Pushes the Bounds for the Future of Inclusive Kiosks
McDonalds Drive Thru Kiosks
Clearwater, FL – Vispero™, the global leader for assistive technology products for the blind and low vision community, has been selected by McDonald’s to assist in providing customers with an accessible kiosk experience. Vispero’s product, JAWS Kiosk, has been deployed to select McDonald’s US company-owned restaurants, as well as newly deployed kiosks in US franchise locations.
Creating an accessible and usable kiosk experience for McDonald’s customers required an understanding of McDonald’s robust self order kiosk interface and a plan for making the extensive McDonald’s menu easily navigable and intuitive for blind customers.
“The selection of JAWS Kiosk as a solution for McDonald’s is a game-changer for providing equal access in Quick Service Restaurants for blind and low vision customers,” states Matt Ater, Vice President of Corporate Business Development and Software at Vispero. “At Vispero, our goal is to innovate for customers with disabilities. Working with McDonald’s allows us to ensure our products are reaching people when they need it most.”
JAWS Kiosk will allow blind and low vision users the ability to interact with a self-order kiosk by inserting headphones into the headphone jack, located on the navigation pad, which will then navigate the kiosk screen, reading the content as they move through the application.
“McDonald’s prides itself on fostering an inclusive restaurant experience for all,” said Kelsey Hall, Senior Manager of Global Digital Accessibility at McDonald’s. “This inclusive kiosk solution ensures blind and low vision customers can independently order their McDonald’s favorites for themselves, their families, and their friends.”
McDonald’s is in the process of deploying this solution to corporate-owned stores and select franchise locations across the US.
Vispero is the global leader for assistive technology products for those with vision impairments. Freedom Scientific, TPGi, Enhanced Vision and Optelec, all Vispero brands, have a long history of innovation for customers with accessibility needs. Today our product portfolio is considered one of the most diverse and reliable on the market. For more information, visit www.vispero.com.
RedyRef Interactive Kiosks debuts New Generation of enGAGE (T) Tablet Kiosk Enclosure at NRF Retails Big Show 2016!
Click to see full image of tablet kiosk
Riverdale, New Jersey. – January 13, 2016 – RedyRef, a turn-key, self-service kiosk solution provider is debuting a new tablet kiosk enclosure solution featuring the Elo I-Series family of tablets: the enGAGE (T) at NRF Retail’s Big Show in the Elo booth #1302 at the Jacob K. Javitz Convention Center in New York City. Although the enGAGE (T) tablet kiosk was designed as a platform for a variety of different tablets, the Elo I-Series was selected as an ideal partner for the launch of this new product line.
As self-service comes of age across multiple industries, from retail to foodservice, tablets are leading the revolution by changing the form-factor and footprint operating systems of both interactive kiosks and digital signage. The enGAGE (T) tablet kiosk houses the additional I/O devices that allow businesses to integrate tablets as complete transactional solutions. The (T) kiosk is designed with a cabinet base that can accommodate several industry-standard, 80mm thermal receipt printers as well as serve as a mounting point for additional devices such as EMV payment processors, barcode scanners and most other components required to complete any kiosk solution’s unique requirements.
Besides the new enGAGE (T) series, the enGAGE line of standard kiosks also features over a dozen additional form factors that may be utilized as basic kiosk platforms. These designs may be used as they exist, or modified for more unique needs.
Platform Approach: RedyRef has simplified kiosk design by creating the enGAGE™ line as a standard frame concept, developed around the idea that retail prices real estate by the square foot. Each enGAGE™ kiosk is designed on a frame system that is standardized in this way (12”, 24”, 36”, etc.) so that the kiosk footprint easily fits within the parameters of retail space allocations. And since enGAGE™ kiosks are built as frame systems, they can easily be customized to other sizes if needed to meet the requirements of the kiosk component array.
Customizable Skins: The enGAGE line features modularity of design as well, in that the metal cabinets, called “skins,” that are mounted/hung from the frames are also completely customizable based on the sizes of the components that they must house.
Branding Platform: The “skins” are not just a way to house components however; they are also an opportunity to create or reinforce brand awareness via surface customization including the addition of graphics and decals. Additionally, enGAGE kiosks may be fitted with a variety of tablet sizes, branded headers and other extensive equipment options.
The enGAGE line is unique in that it was developed with a truly holistic approach in mind, allowing businesses to keep kiosk manufacturing costs down while still providing exceptional design flexibility. And because enGAGE kiosks are semi-custom, rather than built from the ground up, RedyRef is able to offer outstanding speed to market that exceeds the industry standard. All of this while keeping customers’ desire for quality branding opportunities front of mind.
Blending seamlessly into most any environment, RedyRef is able to customize enGAGE kiosks to fit the specified requirements of a wide range of projects. From office parks, hospital and university campuses and airports, to government buildings, convention centers and shopping malls, the versatile options offered by the enGAGE line can be modified to work in most any available space.
Established 101 years ago, RedyRef Interactive Kiosks is a complete, vertically-integrated kiosk organization with in-house design, engineering, metal fabrication, powder coating, electrical engineering and integration, software development, installation and on-going maintenance solutions to meet any self-service kiosk need. Learn more at: www.redyref.com
Elo is a global leader in touchscreen solutions including open frame solutions for kiosks. The inventor of the touchscreen, Elo now has 20+ million retail and hospitality installations in 80+ countries. The Elo touchscreen experience has consistently stood for quality, reliability and innovation. Elo intellectual property is protected by global patent, trademark and design registrations. Learn more about Elo at EloTouch.com.
Our feature this month is a case study in tablet kiosks and giving back to the community. In it an interactive tablet kiosk from the Kiosk Group serves as the centerpiece of a young man’s Eagle Scout Service Project. Worth noting that every single one of our sponsors and members donate expertise and materials to projects.
ADA Committee – we met with the U.S. Access Board in Washington, DC and had an extended meeting with them covering options for working together going forward. The group was very enthused on both sides. Visit our ADA page for the writeup on the meeting.
From left – Randy Amundsen of Frank Mayer, Bruce Bailey, Marsha Mazz, Tim Creagan and Rex Pace of US Access Board
Inside Kiosk News
We’ve added a Digital Signage RFP and a Smart Cities RFP section. Atlanta was Intersect we believe and New Jersey and Jersey City are next. Very active and competitive space. Those go along with existing McDonalds news watch. Word there is more changes as far as vendors go. Some in and some out. Sometimes it almost seems easier and better to let someone win the initial deal and then win it for sure later when they don’t execute.
The Kiosk Industry Group is a news and marketing association for self-service and kiosk manufacturers. It is for the benefit of kiosk manufacturers, developers, resources and client companies who are involved in self-service transaction machines (SSTM). News about the industry and by the industry is published on our website when it is relevant to companies that deploy or may deploy self-service, or to companies that support those deployers with hardware, software or applications. The Kiosk Industry Group has been active since 1995. Our audience this year on the website is 50,000 (human). Visit https://kioskindustry.org for more information.
And thanks to all of our sponsors. They are the ones along with our members that make this network available.
Kiosk Group is a privately-owned, Maryland-based company that many leading companies, organizations, and government agencies trust and rely upon for interactive kiosks. We focus on creating long-term client relationships, so you can feel confident that if you have questions about our kiosks or experience a problem with your order, we’ll do everything we can to help.
I thought something looked familar as I looked at the TV. Outside in my garage in Colorado watching Netflix and Luke Cage I saw what looked like a kiosk from Kiosk Group.
“For Pete’s Sake” is episode 22 (#9 in season 2) and is the big showdown in Rand Corporation building. A quick synopsis — Knight gets Cage, Lucas, Dillard, and Johnson to an unfinished building belonging to Rand Enterprises, where Dillard agrees to testify against Bushmaster in exchange for immunity. Knight and Cage are against this, but agree that they can only fight one at a time.
In any case the use the iPadkiosks unit as their access point.
Pretty cool placement!
Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article while watching Netflix.
Beginning in the wee hours of the morning on November 23, millions of shoppers hit the stores to kick off the 2018 holiday shopping season—spending an estimated $23 billion dollars in the process. Now that the holiday season is officially here, many would say that we’re entering the “most wonderful time of the year”, however, it’s also the busiest time of the year, especially for those who work in or frequently visit retail stores.
Just how busy will retailers be this holiday season? According to a recent Forbes article, Black Friday sales were nearly 10% higher than last year. Similarly, if all remains constant, overall holiday shopping spend is also expected to be greater than last year, with 6% anticipated growth.
While increased sales and store traffic are certainly beneficial for retailers, they also bring about their own unique set of challenges every holiday season. With more traffic and larger amounts of inventory heading out the door, it’s crucial that retailers are able to continue to meet shoppers’ demand, provide excellent customer service, and enable shoppers to locate and purchase what they need in a timely manner. While well-trained employees certainly play a key role in meeting all of these challenges, retail kiosks of all kinds, from endless aisle, to self-checkout, customer loyalty, and smart lockers can help.
Endless Aisle Kiosks
As retailers’ online presence has grown, customers have come to expect instant access to a wide variety of product choices. While retailers have the ability to showcase all of their inventory online, it’s nearly impossible for them to hold all of their inventory in-stock across every store. Endless aisle kiosks offer the best of both worlds—customers can browse a store’s physical inventory while in-store, but also use the kiosk to explore additional colors, styles, sizes, and more through online store access. To make things even easier, if customers find an online item that they want, they are able to select and pay for that item directly from the kiosk—saving both the customer’s and store employee’s time.
While some shoppers prefer the traditional checkout experience, if given the chance, many opt for a more expedited self-checkout option. In fact, according to a 2018 survey, a whopping 66% of shoppers indicated that self-service technology was actually their preference. Similarly to the traditional checkout process, self-checkout kiosks can be designed to accept a variety of different payment options, incorporate any additional necessary components like RFID scanners, and can notify a store employee if a shopper needs help. Best of all, self-checkout kiosks allow shoppers to quickly scan, pay for, and bag their items without having to wait in long lines.
Customer Loyalty Kiosks
While some shoppers prefer to spread their purchases out across a variety of retailers, others opt to frequently return to a handful of specific stores. For those who find themselves visiting the same stores on a regular basis, or even those who only visit once in a while, shopper loyalty cards and programs are often enticing, as they can offer discounts, coupons, and rewards. Providing a designated kiosk on which shoppers can enroll in such programs increases the likelihood for enrollment and also expedites the check-out process, where customers would have previously been given instructions for enrollment by a cashier.
Smart Locker Kiosks
As consumers continue to lead busy lives, their time continues to be one of their most valuable assets. By default, this means that retailers who offer convenient solutions and shopping opportunities are typically viewed by shoppers in a positive light. Smart lockers offer a versatile solution that allows shoppers to place and pay for their order online ahead of time, and then pick it up at their convenience with either a numerical or QR code. While “Buy Online Pick-up In Store” (BOPIS) options are becoming more mainstream across the board, they aren’t all created equal. Most BOPIS options require that customers come into the store, and others even require an employee to retrieve the shopper’s order for them. Smart lockers, on the other hand, are both efficient and can be conveniently located. In fact, if positioned outside the store, smart lockers can even offer the option for shoppers to securely pick up their order before the store opens in the morning or long after they have closed for the night.
Despite increases in online purchases, consumers are still turning to brick and mortar stores to meet their holiday shopping needs—especially those who find ways to incorporate efficient, user-friendly technology into the shopper experience. As retailers’ focus on the overall shopper experience continues to grow in importance, the value of retail kiosks can also be expected to continue to rise.
iPatientCare Announces to Deploy Patient Kiosk Integrated with EHR and Patient Portal
Enhanced Patient Experience of Self-Service Check-in at Physicians’ Offices by Deploying Patient Kiosk
iPatientCare’s Patient Kiosk solution utilizes best technologies offered by CTS so that patients can not only check-in easily but also sign the consent forms, pay their balance and co-pay, and scan drivers license and insurance cards… all electronically! The customizable Patient Kiosk integrated with iPatientCare EHR/PM and Patient Portal streamlines the patient check-in process and enhances productivity of doctors’ offices.
G2E is the premier Gaming show held every year in Las Vegas. It is a longstanding tradition for kiosk companies to be at this show. This year the G2E will be highlighting casino gaming, hospitality, player loyalty kiosks, check-in, food self order, digital signage and sports betting kiosks. Here is a preview of G2E from Olea Kiosks perspective
Here is the current list of Olea kiosks on the floor at G2E. Traci and Daniel will be at the show on 10/15 & 10/16.
Scientific Games – Booth #1116 Monte Carlo
SCA Gaming – Booth #1216 Milan Portrait kiosks
Agilysys – Booth #3800 Austin kiosks
JCM – Booth #4039 Franklin
Poker Rodeo – Booth #3418 Milan Landscape
Glory – not confirmed
Cummins Allison – not confirmed
New Product Release At G2E
Olea Kiosks Introduces The Franklin Bill Payment Kiosk
LOS ANGELES, Calif., October 10, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Payment kiosk as the newest addition to its self-service line-up. This secure and versatile kiosk is built to accept payments of any kind, anywhere.
The Franklin Bill Payment kiosk has the ability to accept and dispense dollar bills, dispense coins, check acceptance and take credit card payments. Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.
This kiosk was introduced for those industries that have a high number of cash-paying customers. “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. “The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers. In addition, we work with a suite of turnkey application providers including M3t Financial Services, Nanonation, Self-Service Networks and Dynatouch that can be integrated into the kiosk,” added Olea.
The Franklin is perfect for any cash-paying application including simple bill pay, bill breaking, ATM services, and check cashing. With its loyalty features like club enrollment with card printing, point redemption, promotional games, TITO ticket printing for promotion vouchers, and bar code/QR code scanning for text/email promotions, it’s an ideal candidate for casinos as they can deploy the same look and feel across a variety of guest services. (if we can get the Casino page updated we can link it here)
The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17. Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, sports betting applications and food ordering. You can find more information here:
About Global Gaming Expo
Global Gaming Expo (G2E), the largest gathering of global, commercial and tribal gaming professionals in North America, showcases the latest developments in gaming technology and features new educational content that is fast-paced and actionable. Attendees will experience firsthand the new products and innovative technologies showcased on the expo floor. G2E has everything you need for your casino floor and across your entire operation—from traditional casino fare to non-gaming amenities and digital products—G2E is where business growth is accelerated.
The American Gaming Association is the premier national trade group representing the $261 billion U.S. casino industry, which supports 1.8 million jobs nationwide. AGA members include commercial and tribal casino operators, suppliers and other entities affiliated with the gaming industry. It is the mission of the AGA to achieve sound policies and regulations consistent with casino gaming’s modern appeal and vast economic contributions.
Driving Technology Through Innovation: Peerless-AV’s InfoComm 2018 Showcase
AV solutions designer and manufacturer exhibits new Xtreme™ High Bright Outdoor Displays, SEAMLESS LED Solutions, Smart City and Outdoor Kiosks, Mounting Systems, and more at Booth C2947
LAS VEGAS – June 6, 2018 – Peerless-AV®, an award-winning designer and manufacturer of innovative audio and video solutions and accessories, is pleased to announce its showcase at InfoComm 2018, June 6-8, at the Las Vegas Convention Center. Peerless-AV’s Booth (C2947) will highlight its new high bright outdoor displays, LED Program, kiosks, carts, custom mounting solutions, and more.With over 75 years of audiovisual experience, Peerless-AV’s commitment to the creation of cutting-edge technology has elevated the company to the status of an innovative industry leader. Peerless-AV proudly designs and manufactures the highest quality products, which solve even the most complex design and technology integration challenges to create an ideal solution for any unique application.At InfoComm 2018, attendees visiting Peerless-AV’s booth will have the opportunity to meet with Peerless-AV industry experts to discuss their upcoming integration needs. Further, they will have the opportunity to see the following products on display:
Peerless-AV’s newest addition to its line of performance displays, the Xtreme™ High Bright Outdoor Displays (XHB Models), offer 2500 nits of light output and full HD 1080p resolution for a bright, crisp picture and color accuracy at viewing angles up to 178°. Featuring a fully sealed IP68-rated design and an operating temperature range of -31°F to 140°F, there is no need to change filters or service the display, creating a maintenance-free solution for year-round digital signage use. Available in 43″, 49″, 55″, and 65″, the Xtreme™ High Bright Outdoor Displays include IK10-rated cover glass for the ultimate screen protection.InfoComm attendees will have the opportunity to witness numerous live demos in Peerless-AV’s booth, showcasing the unmatched capabilities of the new Xtreme™ High Bright Outdoor Displays.LED Video Wall Mounting Solutions
With a modular design developed to fit the specifications of any LED display, Peerless-AV’s LED mounting systems offer unlimited video wall configurations. The systems provide height and depth adjustments to overcome any installation irregularities, ensuring pixel alignment and a flat plane. In addition, a lightweight aluminum design and predetermined adaptor rail locations speed and ease installation while minimizing errors. Peerless-AV’s mounting systems also include tight tolerances and wall plate spacers, assuring all cabinets are properly positioned.The new systems are part of SEAMLESS by Peerless-AV, a one-of-a-kind all-inclusive or bespoke program for LED video wall integration. With SEAMLESS by Peerless-AV, integrators can expect start to finish support for all of Peerless-AV’s LED mounting solutions.
Peerless-AV’s Large Venue Projector Mount (PJR250) is designed to be installed and removed quickly, making it the ideal solution for the rental and staging market. It is built to safely support large ceiling structure venue projectors and provides tilt, roll, lateral, and swivel adjustments to obtain perfect image alignment. The mount is also equipped with dedicated adaptor plates to perfectly balance the projector’s center of gravity, making it more sturdy and safe, and preventing the likelihood of projector sag over time.
Part of Peerless-AV’s range of indoor and outdoor kiosks showcase is the All-in-One Kiosk Powered by BrightSign® (KIPICT555). This award-winning kiosk features a well-built, sleek design with an integrated 55″ commercial LCD display that offers six points of IR touch. The All-in-One Kiosk features full HD 1080p60 video decoding, HTML support, networked content playback, and more.
For outdoor use, Peerless-AV’s showcase will also feature the new Smart City Kiosk. An all-weather rated solution, this kiosk includes an Xtreme™ High Bright Outdoor Display with full HD1080p resolution, easy display access, and a seamless installation. With the ability to withstand up to 150 mph winds, the Smart City Kiosk is ideal for any outdoor setting.
Making its debut at InfoComm 2018, the ADA-compliant Motorized Collaboration Cart (SR598ML3) integrates the use of actuators, making it easy for users to raise and lower touch-enabled displays up to 25.6″ with the touch of a button. It is also UL962 listed and features a safety limit function, which automatically reverses direction when a collision is detected in an upward, downward or lateral force.
The Motorized Collaboration Cart touts a six outlet, 2160 joule-rated surge suppressor and a 15-foot pre-installed cord in the rear of the cart, as well as a large enclosure with plenty of space for small PCs, additional cables, and keyboards, and an opening for an external Wi-Fi antenna. Its base includes bumpers to prevent damage, though it is designed to fit easily through doorways. Further, the cart features 4″ casters for rigidity and stability, as well as a pre-assembled design with no wiring required – providing the fastest cart assembly on the market.
To see Peerless-AV’s full showcase of outdoor displays, kiosks, mounts, carts, and more, visit InfoComm Booth #C2947.
Driving Technology Through Innovation
For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.
Further, today Peerless-AV announced two additional items. Here are all three Press Releases from Peerless-AV :
2016 JFK Digital Wayfinding project by OpenEye Global and Ikoniq.
Ikoniq has a relationship with Westfield and has done a few projects together starting with something called the Wall Shop in Newark Airport. It is a retail store to help local businesses get access to the airport facility. Giving back to the community, per se. It was an interesting project because it is 20’ long, but had to be delivered through the small elevator in the concourse. Lots of interesting lighting and glass, when it’s open nothing disturbs the retail space, when it’s closed, the glass doors secure the unit and it gives the appearance of as museum case.
Katie Kochelek September 18, 2018 Original post on Frank Mayer and Associates, Inc. website
Let’s chat about Amazon for a minute. (Apparently, I’m hardly a pioneer when it comes to conversation topics since Amazon is one of the most widely-talked about companies, but humor me for a second).
No other business comes close to being recognized as the face of e-commerce. In fact, I challenge you to find editorial on retail where the Internet giant isn’t mentioned as a major disruptor to brick-and-mortar stores.
Which is why currently it’s surprising to see more articles reporting on Amazon’s latest moves into this very sector. Is the e-commerce king really expanding (or would it be downsizing?) into four brick walls?
It appears so.
Here’s the latest evidence. We now have Amazon-owned Whole Foods representing the physical grocery market. Add to that partnerships with traditional retailers like Kohl’s and Sears to provide convenient return centers and tire installation locations. Don’t forget Amazon lockers at your local 7-Elevens, and of course we can’t overlook Amazon’s own Amazon Go convenience stores, with two already open in Seattle, and many more rumored to hit major cities across the nation.
Hasn’t Amazon picked up a newspaper? Isn’t retail dead?
Not in the slightest, and Amazon is a good example of why. (And let’s remember they know a thing or two about being successful and all.)
When you look at the list of their latest projects above, it’s evident Amazon isn’t entering the brick-and-mortar space to put its more than 12 million products on shelves. They’re seeing opportunities to provide frictionless physical shopping experiences to the same customers who turn to them when they’re looking for frictionless online shopping experiences. Omnichannel jackpot!
But investing across different channels is to be expected of a conglomerate like Amazon, right? Well yes, but if you’ve had your ear to the ground lately, you might have also noticed that many successful e-commerce sites in various verticals have been entering the world of brick-and-mortar, too.
Examples include eyebobs, an eyewear brand that features bold designs, Wayfair, a home furnishings and décor e-retailer, and online mattress retailer Casper. Even digitally-native athleisure wear company Fabletics is being aggressive with a plan to open 75 stores in the near future.
Why are so many online brands developing a physical presence?
“Digitally native pure-play e-commerce brands are finding it strategically essential to open brick-and-mortar locations if they are looking to scale, because customer acquisition and retention is such a difficult task,” says Alison Embrey Medina, Editor in Chief and Associate Publisher of design:retail. “And the brands that are opening stores are finding that their customers who shop across their channels —online, mobile, AND in their stores – are three times as valuable as the online-only shopper.”
Expansion into these physical locations is helping brands to target not only their existing digital customers but also a new demographic to them – the shopper who wants to experience the products and take advantage of the customer service unique to brick-and-mortars.
Ultimately, no matter how frictionless e-commerce can make our lives, nothing can replace the ability to try on a pair of glasses to ensure they complement our face shape or truly experience what a mattress brand means when describing its product as firm or soft.
That being said, these retail spaces will hardly mimic the traditional store format that has suffered under the convenience of e-commerce. Whether it’s providing exceptional customer service, offering ways to test out products, or appealing to the next generations’ comfort with sharing unique experiences on social media, brands are being mindful to implement experiential retail components into their brick-and-mortar game plan – a growing trend that is serving other big-name retailers well as customer expectations shift. So essentially, don’t expect the outdated store model you’re accustomed to.
The days of customers driving to their local home furnishings store or grabbing the new style of high-rise jeans to try on in the dressing room are certainly not dwindling. By putting a twist on the brick-and-mortar experience, e-commerce sites, of all places, are proving there’s still a demand.
An interactive tablet kiosk from the Kiosk Group serves as the centerpiece of a young man’s Eagle Scout Service Project.
By Richard Slawsky contributor
Alex Harrison, a 16-year-old in his junior year at Fairfax High School in Fairfax, Va., has been involved with the Boy Scouts since he was in the first grade. He’s worked his way through the ranks over the past 10 years and is nearing the realization of a dream held by nearly everyone involved in Scouting, becoming an Eagle Scout.
Although the process is a long one, the final stop on the path towards becoming an Eagle Scout is the completion of the Eagle Scout Service Project, an opportunity for a Scout to demonstrate leadership of others while doing something that benefits the community. Under Scouting rules, the project can’t be of a commercial nature or be solely a fundraising effort. In addition, it needs to be something that extends beyond the Scouting organization.
The project Harrison chose would benefit and enhance “Historic Blenheim,” a brick house in the Fairfax area dating back to 1859 that played a prominent role in the area during the Civil War. His idea was to create a 360-degree visual tour of areas of the parts of the house that are inaccessible to visitors and place it, along with still photos and other information, on a tablet kiosk in the Civil War Interpretive Center located adjacent to the house, allowing visitors to the site to experience its entire history.
To help complete his project and clear the path towards becoming an Eagle Scout, Harrison enlisted the assistance of the kiosk industry.
At the time the Civil War broke out in 1861, Historic Blenheim was owned by Albert and Mary Willcoxon. Albert voted for Virginia’s secession from the Union and provided goods from his property to the Confederate Army. The area was known as Fairfax Court House and was held by the Confederates until early March 1862. At this time it came under Union control for the remainder of the war. The Willcoxon farm was occupied by Union soldiers for camping and drilling; it was also used as part of a large field hospital system for sick soldiers.
Soldiers living in the house at the time spent some of their free time drawing games, notes and signatures on its walls using charcoal, graphite and artist’s crayon. Scholars have identified the signatures of 122 Union soldiers from three different time periods in 1862 and 1863. The “diary on walls” provides insight into the life of a Civil War soldier life along with the effect of the war on local residents—such as the Willcoxon family—and free and enslaved people of African descent.
Historic Blenheim was added to the National Register of Historic Places in 2001. Also on the 12-acre site is the Civil War Interpretive Center, opened in 2008. The Center further interprets the site’s history and the Civil War in the greater Fairfax area and includes an illustrated timeline of Civil War events, artifacts that interpret the everyday soldier, biographies of several of the wall signers and temporary displays.
The house is part of the “Northern Virginia Civil War Graffiti Trail,” six sites in Northern Virginia that offer a unique insight into the lives of Civil War soldiers.
Much of the graffiti left on the first-floor walls of Historic Blenheim was covered over by paint and wallpaper over the years, with that covering later removed to reveal the writings underneath. Despite restoration efforts, those inscriptions aren’t very clear and can be difficult to read.
“However, the best graffiti is in the attic and was never covered over,” said Andrea Loewenwarter, historic resource specialist with the Office of Historic Resources in the City of Fairfax.
“The stairwell construction does not allow for tours, so we created a ‘replica attic’ in the shape of the actual attic in our gallery in the Civil War Interpretive Center, with life-size photographs of the names on the walls,” Loewenwarter said. “Unfortunately, it does not include a third room, due to lack of space.”
Kiosk Group comes through
The rank of Eagle Scout is the pinnacle of the Boy Scout hierarchy, and is achieved by only about 4 percent of Scouts. Becoming an Eagle Scout will put Harrison in the company of people such as Neal Armstrong, the first person to set foot on the moon; Gerald Ford, the 38th president of the United States; and filmmaker Steven Spielberg.
Attaining that rank isn’t an easy process. There are strict requirements for becoming an Eagle Scout, including displaying leadership qualities, displaying the Scout Spirit and earning at least 21 merit badges. Harrison’s project represents the culmination of his Scouting experience.
There was just one missing piece to Harrison’s plan: the kiosk itself.
To raise money for the purchase of a tablet kiosk, Alex held fundraisers including a bake sale with his Boy Scout troop, raising about $580. In addition, the local chapter of the Daughters of the American Revolution donated an additional $200. At that point, he began shopping around for the centerpiece of the project.
“We began looking for kiosks and our beneficiary Andrea (Loewenwarter) did some research and came across Kiosk Group,” Harrison said.
Kiosk Group, based in Frederick, Md., is a privately held company with more than 30 years’ experience in providing interactive kiosks for companies, organizations and government agencies.
“In order to get a kiosk that would fit our budget, we contacted (Kiosk Group CEO) Mike James, who gave us a pretty good price break,” Harrison said.
James provided Kiosk Group’s Standalone Kiosk for a Samsung Tab Pro S 12” tablet. The company also donated a large graphics panel to go with the kiosk and covered the shipping costs to get the components to Fairfax. Kiosk Group also had its in-house artist develop the graphic for the panel.
“This is such a unique way to provide access to parts of a historic building that aren’t otherwise open to visitors,” James said. “When we heard about Alex’s fundraising efforts, we wanted to help make his project a success.”
To round out the project, the IT staff at Fairfax’ Office of Historic Resources provided the tablet that would deliver the content for the project. In addition to providing image access to the portion of the attic that has not been replicated in the Civil War Interpretive Center, the kiosk has also served as a vehicle for long-term planning. Once it is up and running administrators plan to gradually add new material, including a PowerPoint where individual soldier’s signatures and other graffiti will be shown with descriptive information.
“We are so thrilled and grateful for the work that Alex has done to make this become a reality,” Loewenwarter said.
“I have been talking for a while about a virtual tour of the other part of the attic that is not represented in our gallery space,” she said. “This is so much more than we imagined.”
For Harrison, the project will serve as valuable experience and lay the groundwork for his goals of graduating high school and going on to college, possibly pursuing a degree in film production, design or animation.
First, though, he has another goal to complete.
“I just have to turn in my application and hopefully I will be an Eagle Scout by the end of the school year,” he said.
For more information and for assistance with your next Tablet project contact Mike James with Kiosk Group [[email protected]]
Dave Haynes — The Silicon Valley firm 22Miles tends to be thought of in digital signage circles as a company focused on wayfinding, but that’s only part of the story.
It does indeed do a full set of features that help people navigate their way around malls, medical centers and corporate campuses, but 22Miles has evolved through the years into a rich, API-driven digital signage CMS platform that does a lot more than floor maps.
In this podcast, I caught up with Tomer Mann, a senior executive with 22Miles, and in most respects, the face of the company.
We get into what they’re up to, the pivots made to deal with 2020, and how its COVID-19 counter-measure technology has been future-proofed to have a life AFTER this pandemic ends.
We also solve the mystery of the company name. Think horses.
Matt Townsend, global business reporter for Bloomberg, on how digital natives like Warby Parker have recognized they need physical stores to grow and prosper. Hosted by Pimm Fox and Lisa Abramowicz.
Nice audio podcast. Main point being online advertising is getting more and more expensive while brick & mortar is getting cheaper and cheaper. Lots of added benefits to B&M too. Examples as well. Recommended
Microcom completes its line of kiosk printers with the 814M. This 8.5 inch wide thermal kiosk printer comes standard with 300 dpi resolution for high quality A4 and Letter size print outs. The built in presenter/ retractor feature helps prevent jams which is especially important in unattended kiosk applications. Some applications the printer compliments well include:
Government and Public Utilities
Bill of Lading
In addition to our large printer selection, we have a wide array of media including 8.5” wide thermal rolls. Please contact the Microcom sales team at [email protected] or give us a call at (740) 548-6262 (option 2) to set up a free consultation for a custom design.
Envoy™ platform simplifies communication between transaction software and devices Mebane, NC (January 6, 2015) — ARCA, a global leader in cash and payment automation technology, announced today the release of its latest software solution, Envoy™ to help accelerate the integration of self-service transaction software with kiosk hardware.
Great stuff from ARCA who has always provided top tier application device support.
Our take is still that touchscreens along with their POS devices/etc are the best way to allow the public to interact. MRSA is probably a bigger concern as far as remaining on surfaces than COVID (mainly aerosol in the air). Antibacterial treatments for touchscreens have so many caveats and only a very narrow and basically useless range of effectiveness. And you are much more likely to get infected from the front desk (and they from you) than you are from a properly maintained check-in kiosk with a touchscreen. Many of those also support the mobile handheld as a proxy input (think remote control) but then you should be aware that your mobile phone is likely the 3rd most likely infection point (#2 is toilet and #1 are sinks actually).
But there are people that will sell the coating (figure $200 upcharge) and if you are into hygiene theater you can arrange some signage that tells people you have antimicrobial treated touchscreens. The CEO of Marriott broke down hygiene theater into the swiss cheese analogy. Enough layers and pretty soon you have a complete wall with no holes.
There are new UV and UV-C treatments. One of them is UL and FDA approved and has been adapted for elevators as well as ATM screens and pinpads. Contact us if interested.
November 2020 Coronavirus Kiosk Update:
By now we have all seen and read countless articles on how best to protect ourselves and others from bacterial infection. Before we begin we want to list some recommended resources right off the bat that can help educate your point of view on antibacterial, antimicrobial and of course, the coronavirus.
You need to be aware that different touch technology has different needs. A 17″ or 19″ SAW or resistive is different from a large format IR (Infrared) or Cap (Projected capacitive touch) which are anywhere from 22″ to 85″. Typically 32,42,46,55 and 65).
Mitigation requires several tools in combination to fully address antibacterial. There are no silver bullets though daily cleaning of touchscreens is the closest to that.
On antimicrobial coatings — it is important to remember these coating generally “inhibit the growth”. If you can inhibit growth over 72 hours (ie no touching of screen) then bacteria will die on its own accord. Antimicrobial coatings do not kill bacteria directly. Also note that there are companies who are taking advantage of the situation.
Lawsuits 6 months down the road are a definite possibility if you make false promises based on a false sell. Always ask what it does and what it doesn’t do.
Another option — wipe down with bleach wipes and after several passes of that wipe down with Easy Screen.
Bleach – figure 1/3 cup bleach per gallon of water for mix ratio
Avoid highly concentrated solutions of alcohol based.
If you want to “double-clean” then consider getting handheld UVC product like the Blade below for localized and safe UVC cleaning (after surfaces have been wiped down). Oily fingers are one of the complicating factors to consider.
Include hand sanitizer station near the kiosk
Place a daily maintenance sheet near the kiosk indicating last maintenance and cleaning. Ideally, build it into your application so the maintenance cycle is automated, recorded and displayed at the actual device.
Questions for AntiMicrobial Providers
Can you done any independent lab tests?
Can you send those results?
What specific bacteria does it inhibit?
What bacteria does it promote? (yes, some actually promote)
How long does bacteria survive on a treated screen?
Some recommended sources of internet resources include:
Negative Post on Cash and Why To Use Digital – We could argue that using cash is less involved equation. Also the WHO is not taking into consideration the scarcity of contactless credit cards here in the U.S. We would really like to see VISA and Mastercard modernize the US EMV equation but change is difficult ironically enough.
AntiMicrobial Films — Tip:Olea Kiosks and others offers anti-microbial films that can be adhered to the LCD screens and is even field retrofittable. The best part is the material can also be wiped down with very aggressive cleaning materials daily for years on end and will not fade or show wear. If you need cleaning materials Olea Kiosks can provide and recommend effective cleaner wipes by the leaders in medical cleaning technology.
PDI has been monitoring the COVID-19 epidemic (SARS-CoV-2 virus), previously identified as 2019 Novel Coronavirus (2019-nCoV), to provide you the most current information to help manage this outbreak. The CDC has recently issued additional recommendations for surface disinfection, including recommendations for the use of an EPA-approved disinfectant with emerging viral pathogens claims. This letter supersedes previous letter issued on January 30, 2020.
Super Sani-Cloth ® Wipes, Sani-Cloth ® AF3 Wipes, and Sani-Cloth ® Bleach Wipes meet the criteria for the EPA emerging viral pathogens claim. PDI has submitted the addition of the required language for this claim on these master labels to the EPA and is awaiting expedited approval. Recently launched products, including Sani-Cloth ® Prime Wipes, Sani-Prime ® Spray, Sani-24 ® Spray, and Sani-HyPerCideTM Spray already have the EPA emerging viral pathogens claim on their master labels.
Super Sani-Cloth is what we would recommend. It is the most equipment-friendly wipe that is on the list.
The SARS-CoV-2 virus still has not been made readily available by the CDC for testing. The CDC states: “If there are no available EPA-registered products that have an approved emerging viral pathogens claim for COVID-19, products with label claims against human coronaviruses should be used according to label instructions.” The following PDI products have label claims against human coronaviruses:
A year or so ago an article on “dirty” McDonalds touchscreens came out in London tabloid and while proved inaccurate there are those that have used it to create a certain fear factor. The intent of the article was essentially “clickbait” for sensational traffic.
We have articles here on the site from legitimate sources which disproved and countered. Companies will also use this article as “fear factor” for buying their products. If this article is their primary credential then that tells you something.
While some fantastical things like your Marketing people making decisions at midnight in the company parking lot via chicken bones and marbles can be considered possibly true, we like to think they utilize factual analytic data.
Training employees to clean their hands and then to clean the public surfaces on regular basis is best practice
Do employees get paid sick time or do they have to come into work and potentially infect people?
You’ve opted not to use the cleaned kiosk and go to the counter. How close is that McDonalds person to you talking to you and how many people have been talking in that zone? Drive Thru’s get a lot busier.
Because phones get so dirty, they’re as important to keep clean as your hands. But you can’t lather, rinse, repeat your phone with soap and water — so that’s where alternative cleaning methods come into play, such as UV lights that disinfect your device.
A new study conducted by PhoneSoap, a company that sells UV sanitizing devices for your phones, has found that the surface of the average device is 18 times dirtier than a public restroom. In an interview with Mashable, co-founder Dan Barnes says PhoneSoap calls phones “the third hand you never wash.”
Difference between Antimicrobial and AntiBacterial
Antimicrobial and antibacterial solutions for touchscreens and kiosks have been around a long time and there has been improvements over the years. Important in the self-service terminal that the treatment does not affect the touchscreen
The primary difference between antibacterial and antimicrobial substances is the types of microorganisms they act upon. While antibacterial products prevent the development of bacteria, antimicrobial agents such as alcohol-based hand sanitizers prevent the spread of bacteria, fungi, and some viruses. This is a much broader scope of protection than the protection found in antibacterial products.
Cleansing wipes are one type of product that is available as both an antibacterial product and an antimicrobial product. Antibacterial hand wipes kill bacteria, while antimicrobial wipes kill bacteria plus other microorganisms that can cause human illness. Both antibacterial and antimicrobial wipes can be a component of effective hand hygiene.
• Features the power of 70% isopropyl alcohol (IPA)
• Fast-drying, No residue, Anti-fogging, Anti-streaking
• Rapidly cleans dirt, grime, fingerprints, and smudges
• Compatible with touchscreen healthcare equipment, including Corning® Gorilla® Glass (3 and 4)1, Sapphire glass, Aluminum silicate, Acrylic Glass, Etched glass, Stainless steel, and more! MSDS Sheet.
Spray & Coating – Sanitech Information
SurfaceClean is a hospital-grade cleaner disinfectant that kills 99.9% of germs and bacteria on hard, non-porous surfaces.
SurfaceClean- enhances the effectiveness of our antimicrobial coatings by properly preparing surfaces for antimicrobial treatment
SurfaceClean is designed for use prior to the application of long lasting antimicrobial products. It is also recommended for regular maintenance cleaning.
SurfaceCleanis a cost effective and easy to use solution. SurfaceClean is available in 32 ounce spray bottles and 1 or 5 gallon containers.
SurfaceClean Disinfects and Eliminates:
99% of Germs and Bacteria
Healthcare associated MRSA
Community associated MRSA
H1N1 Flu Virus
For how long?
SurfaceAide XL delivers durability, safety and affordability to protect vital surfaces from the growth of bacteria, mold and fungi 24/7 for up to 90 days.
Generates an environmentally friendly, non-leaching antimicrobial barrier on surfaces that is non-toxic and non-sensitizing
Promotes long-term reduction of harmful bacteria, mold and fungi on surfaces
Minimizes the presence of microbes on touch points that can serve as transfer routes for bacteria from surface-to-skin
One application effectively fights the growth of bacteria, mold and fungi, non-stop on surfaces for up to 90 days
Proactively and continually prevents odor, staining and deterioration caused by bacteria, fungi, mold and mildew
Can be safely and easily applied without affecting day to day operations
Invisible, odorless and will not affect the appearance or performance of treated surfaces
Since SurfaceAide XL does not leach, the organism cannot emerge as a new resistant microbe or “super bug”
Here is the Clorox info. Same as PDI but percentages are not revealed. Price is different I am guessing.
Treated vs. Untreated Surface — The unique AEGIS Microbe Shield is a fabric enhancement that gives the treated surface-active antibacterial action. The germ-killing action is the result of a micro polymer coating, which mechanically destroys bacteria, mold, fungus and their allergens on contact. AEGIS contains no chemicals, is not consumed by microorganisms, and remains effective for the life of the product.
COPPER AND ALLOYS
Copper alloys have the advantages of not only killing “bad bacteria” but they continue to kill it. Chart compares copper, brass and stainless.
And yes copper has an ROI model based on cost savings.
UV-C Antibacterial Light
Another antibacterial tool is UV-C light. It however has many cautions. We have a separate summary page for UV-C Antibacterial located here.
What Are Germicidal Lamps?
Germicidal lamps emit radiation in the UV-C portion of the ultraviolet (UV) spectrum, which includes wavelengths between 100 and 280 nanometers (nm). The lamps are used in a variety of applications where disinfection is the primary concern, including air and water purification, food and beverage protection, and sterilization of sensitive tools such as medical instruments. Germicidal light destroys the ability of bacteria, viruses, and other pathogens to multiply by deactivating their reproductive capabilities. The average bacteria may be killed in 10 seconds at a
The handheld, portable UVC Blade deactivates bacteria, viruses and fungi in hard to reach places and in environments that only need occasional exposure to UVC light. It is also an effective solution for mold remediation. The Blade features an on/off safety switch, and a comfortable handle that minimizes grip discomfort. Hazard and Risks from Germicidal Lamp UV Radiation
UV radiation (UVR) used in most germicidal bulbs is harmful to both skin and eyes, and germicidal bulbs should not be used in any fixture or application that was not designed specifically to prevent exposure to humans or animals. UVR is not felt immediately; in fact, the user may not realize the danger until after the exposure has caused damage. Symptoms typically occur 4 to 24 hours after exposure. The effects on skin are of two types: acute and chronic. Acute effects appear within a few hours of exposure, while chronic effects are long-lasting and cumulative and may not appear for years. An acute effect of UVR is redness of the skin called erythema (similar to sunburn). Chronic effects include accelerated skin aging and skin cancer. UVR is absorbed in the outer layers of the eye – the cornea and conjunctiva. Acute overexposure leads to a painful temporary inflammation, mainly of the cornea, known as photokeratitis. Subsequent overexposure to the UV is unlikely because of the pain involved. Chronic exposure leads to an increased risk of certain types of ocular cataracts. Working unprotected for even a few minutes can cause injury. It is possible to calculate the threshold for acute effects and to set exposure limits. It is not possible, however, to calculate threshold for chronic effects; therefore, because no exposure level is safe, exposure should be reduced as much as possible.
UV-C Handheld Blade FAQ
How does one use it?
With the Blade unit, all you need to do is get it as close to the surface as possible and pass it over the surface. Being one inch away, a few seconds exposure kills all bacteria and virus.
How long does it take?
Some take a little longer than normal but a few seconds is plenty if 1 inch away
What is the wrong way to use them?
You don’t shine the light up or at anyone and the operator should wear safety glasses which we include with every unit
How does it handle oily fingerprints and smudges?
The surface should be wiped down for the best application
These should be used in off-hours when no customers or patients around? Example: the front lobby of VA where check-in’s are taking place.
They can be used 24 hours a day, you just need to have people stand back while you run the unit over the surface
Room Treatment — VidaShield UV air filtrations in every room/operatory, check them out at https://vidashield.com/. These rid the air of all bacteria, fungi and viruses every 15 minutes during business hours. There are HVAC mirrors with high-speed suction which will reduce aerosols during treatment along with the Isolite system, which dental offices have always used if needed during treatment.
CNN Health 4/26/2020 — article link –If sunlight kills coronavirus, why not try UV lamps?
SAN FRANCISCO, Aug 13 (Reuters) – Amazon.com Inc unveiled a $10 credit-card reader and mobile app forbrick-and-mortar businesses on Wednesday, marking the lateststep by the U.S. online retailer to expand
Amazon Local Register takes on Square, PayPal & NCR. 1.75% which is a remarkable rate. More than 90% of U.S. retail sales take place in physical stores..
A best practice is a policy, process, procedure or technique proven effective over time and repeatable by multiple agencies.
A best practice is generalized so that diverse agencies may use it in their own organizations but specific enough to provide useful guidance and instruction.
The CIO Council’s Accessibility Community of Practice has published a library of 508 Best Practices at www.Section508.gov.
Next Webinar: May 25, 2021
Section 508 Compliance and Assistive Technology: Providing Accessibility to ICT for Federal Employees under the Rehabilitation Act (Sections 504 and 508)
Chapter 4 Hardware, provisions 402 to 409
402 Closed Functionality
404 Preservation of Information Provided for Accessibility
406 Standard Connections
407 Operable Parts
408 Display Screens
409 Status Indicators
Chapter 4 Hardware, provisions 410 to 415
410 Color Coding
411 Audible Signals
412 ICT with Two-Way Voice Communication
413 Closed Caption Processing Technologies
414 Audio Description Processing Technologies
415 User Controls for Captions and Audio Descriptions
Slides 42 thru 44 covered AR, VR and XR
W3C XR Accessibility User Requirements (draft, Sept. 2020)
W3C WebXR Standards and Accessibility Architecture Issues
409 Status Indicators – “shall be discernible visually and by touch or sound.”
402.2 Speech-Output Enabled Exceptions
Variable message signs conforming to 402.5 shall not be required to be speech-output enabled.
Speech output shall not be required where ICT display screens only provide status indicators and those indicators conform to 409.
Where speech output cannot be supported due to constraints in available memory or processor capability, ICT shall be permitted to conform to 409 in lieu of 402.2.
Audible tones shall be permitted instead of speech output where the content of user input is not displayed as entered for security purposes, including, but not limited to, asterisks representing personal identification numbers.
Speech output shall not be required for: the machine location; date and time of transaction; customer account number; and the machine identifier or label.
Speech output shall not be required for advertisements and other similar information unless they convey information that can be used for the transaction being conducted.
402.2 Speech-Output Enabled (Highlights) 
ICT with a display screen shall be speech-output enabled for full and independent use by individuals with vision impairments.
Speech output shall be provided for all information displayed on-screen. (402.2.1)
Where transactional outputs are provided, the speech output shall audibly provide all information necessary to verify a transaction. (402.2.2)
Speech output shall be coordinated with information displayed on the screen. (402.2.3)
Self-Service Kiosks and Hardware (2)
For a kiosk, Chapter 4: Hardware would be the applicable Revised 508 requirement
most of these requirements existed under original 508
There aren’t specific requirements how the touchscreen operate per se
Functionality is addressed:
402 Closed Functionality: 402.2 Speech-Output Enabled. ICT with a display screen shall be speech-output enabled for full and independent use by individuals with vision impairments.
407 Operable Parts
The kiosk must conform with 508 requirements
Providing an officer because the kiosk is not conformant would be accommodation and would not affect (or improve) the 508 conformance level of the kiosk
ADA Kiosk News – US Access Board Meeting in Washington, D.C.
On November 1st as part of our ADA Committee, several of us traveled to Washington, DC to meet with the U.S. Access Board.
US Access Board meet in Washington
The reason for visiting was to introduce ourselves to each other, discuss how we can work together more closely and give the Board an update on some of the latest access technology being used in the self-service space.
The discussions were wide-ranging and what started off as a 90 minute session transformed into 3 hours of conversation.
From Bruce Bailey of U.S. Access Board, “Thanks everyone for meeting with us and to Craig for organizing the visit.
From our perspective, the meeting was quite informative and we very much look forward to working with you all in the future.”
Major takeaways for us with the kiosk industry group association is coming up with a voluntary consensus document for accessibility. And doing that in process that follows the ANSI process. That means:
Consensus must be reached by representatives from materially affected and interested parties
Standards are required to undergo public reviews when any member of the public may submit comments
Comments from the consensus body and public review commenters must be responded to in good faith
Finally, but hardly least, is that David Capozzi mentioned the “AIM HIGH Act”. It is not about kiosks per se, but it is the most likely pending legislation to require participation. It is just a bill for now, but it has been reintroduced a few times, so it seems to be getting close.