Temperature Kiosk – Breakdown of Bad Georgia Deal – Reverse Best Practice

Temperature Screening Update – 9/20

temperature kiosk We wanted to update our information on thermal temperature screening. The best source for that is IPVM which tests all types of devices and reports on the “bad actors”. We do not like having to comment negatively on events but when it is in the interest of the public and American taxpayers we have to speak up.

No Blackbody Mistake, Half Million Dollar, Hikvision Fever Camera System in Georgia

By: Charles Rollet, Published on Sep 16, 2020 |  

A Georgia school district touted buying Hikvision fever screening “about $2,000 cheaper per camera” with no blackbody for a total cost of a half a million dollars, despite the fact that these calibration devices are crucial for accuracy.

IPVM Image

Moreover, the School district made a mistake confusing the accuracy of the Hikvision system with a blackbody to the worse performance of the ones they bought without a blackbody.

This news follows an Alabama school district spending over $1 million on a similar no blackbody Hikvision fever camera system and even declared it would not follow FDA guidance. Such deals harm public health efforts and waste taxpayer money while helping the bottom line of Hikvision and its dealers.

Georgia Deal Background

On August 10, the Fayette County Public Schools unanimously approved the purchase of “a maximum of 75” cameras for $7,000 each for a “maximum of $525,000” total, as shown in a video uploaded by the district:

The district ended up buying 70 cameras for $490,000, and the system is currently deployed at all of its schools, it confirmed to IPVM.

The money came out of local ‘ESPLOST’ (sales tax) funds. The integrator for the deal is local firm Ultimate Security which is headed by its president Billy Griffith.

IPVM Image

No Blackbody, Integrator “Did Not Recommend”

The district told IPVM that no blackbodies were included explaining that “the vendor [Ultimate Security] did not recommend that we purchase the blackbody.”

“About $2,000 Cheaper A Camera”

During the board meeting, Assistant Superintendent Mike Sanders touted Hikvision’s lower cost, saying he knew of another school system paying $2,000 more per camera:

I’ll just say I do know of another school system – they are currently installing IPVM Imagethese – I won’t mention the school system name because I do know we’re buying them, installed, about $2,000 cheaper a camera than what they arethey’re getting the same exact camera, we feel like it’s a good price point for us, we’ve seen it from $2,000 a device up to $100,000 per device, the prices are coming down now that more and more people are getting into the market [emphasis added]

Mistaken Accuracy, Confusing With and Without Blackbody

While the school district thought they were saving money, they actually confused the specified accuracy of the Hikvision system with a blackbody vs what they actually bought, without it. During the meeting Assistant Principal Sanders touts the accuracy of what they are buying as ±0.5°F, saying:

scrolls on down to the best and this, the long range camera, does fall into that best it’s an accuracy of point five degrees Fahrenheit and which is is is pretty good.

To the contrary, the Hikvision camera, sans blackbody, they bought only has a specified accuracy of ±0.9°F, 80% worse than with a blackbody. In this configuration, a reading of 99.5°F might be as low as 98.6°F or as high as 100.4°F.

The video below shows the school district claim and the mistake made:

Blackbody Crucial to Accuracy, IPVM Testing Shows

A blackbody (pictured right) is a calibration device that emits a single stable temperature,IPVM Image giving thermal cameras a crucial comparison tool. Below is an FDA diagram of “proper thermal imaging room setup”, note the blackbody adjacent to the person being screened:

IPVM Image

IPVM testing of Hikvision’s fever cams shows that deploying them without a blackbody results in reduced accuracy/missed elevated temps/false alerts, even worse than the inferior accuracy Hikvision specifies.

IPVM’s test shows that without a blackbody, accuracy is typically reduced to within ±1.0°F to ±1.5°F, significant enough to result in false alarms and missed elevated temps:

IPVM Image

The lack of a blackbody also increases long term accuracy risk as ambient temperatures change.

No Operators Touted, Despite FDA Guidance

During the August 10 meeting, Assistant Superintendent Sanders stated “another benefit” of Hikvision’s system is that it could be run remotely (no operator on the ground), with the system automatically taking pictures of high temp students and sending these directly to the principal, who would then “locate that student” to be sent to the nurse:

another benefit of this one is that we don’t have to have an administrator standing right there. The others, you had have to have someone standing there IPVM Imagemaking sure they came in and stopped. With this one, it can be set to where an alert comes through to the principal, to the assistant principal, with a photo of that individual telling what the temperature read, and then that would allow them if someone’s not at the door, that would allow them the opportunity to go and locate that student [emphasis added]

However, the FDA’s fever screening guidelines instruct that each thermal imaging system be run by a “properly” trained person who prepares “the person being evaluated” in order increase accuracy:

IPVM Image

Furthermore, running a fever camera system remotely means potentially contagious children cannot be immediately screened out and sent to the nurse, leaving them free to roam around and contaminate other students.

Quick Screenings Touted, Despite Inaccuracy Risk

Superintendent Dr Jody Barrow touted Hikvision screening “large numbers of students in a quick fashion”. Assistant Superintendent Mike Sanders also said the Hikvision system allows people to be screened without stopping:

most everything we had demoed would require a student to come up and physically stop, take the scan, and then move on, and obviously at the entry point when you need that, that’s not real feasible

However, in practice, if individual students are not made to stop and position themselves correctly in front of the camera and remove face/head coverings, the system will be much more inaccurate. This increases the risk of simultaneous screening, which the FDA does not permit, instructing users to “measure only one person’s surface skin temperature at a time”.

Debunked Hot Water Test Touted

As proof that the Hikvision system ‘works’, Superintendent Barrow noted Hikvision demos of people holding hot water cups getting “caught”:

some of their video clips, where they were actually running a lot of people through, they would take hot cups of water or coffee so they would make sure they caught that person

IPVM’s testing and explanation show how hot water bottle demos fool the public:

District Gets Forehead Right

One aspect the district got right is that Hikvision fever cameras only screen foreheads, so signage will be deployed to tell students to remove their hats, with Superintendent Barrow noting that “students aren’t going to be able to wear their hats as they come in”. On the other hand, since there will be no operator, students could easily ignore this. Moreover, hair bangs also interfere with Hikvision’s forehead only system.

Controversy Over Privacy, Human Rights

The Hikvision system sparked controversy locally; at an August 24 district meeting, one man in attendance criticized it over “privacy issues”, per local paper The Citizen:

IPVM Image

On August 13, The Citizen published a Letter to the Editor criticizing the Hikvision choice due to Hikvision’s US government sanctions over its involvement in PRC human rights abuses in Xinjiang:

IPVM Image

In response to the privacy concerns, the school district says facial recognition is not part of the deployment, stating “the cameras are being used to solely check body temperatures, and not for any other identifying purpose.” The district did not directly address Hikvision’s human rights record after we asked.

Fayette School System Response

The district sent IPVM a response to our request for comment. In the response, the district quoted Ultimate Security president Billy Griffith defending the Hikvision choice, stating:

IPVM Image

I personally contacted several locations in my research, in addition to four supply distribution centers, to make sure that Hikvision still had the reputation that I am familiar with, and my research confirmed it

Conclusion

Hikvision has aggressively promoted fever camera sales worldwide but has done little to ensure these are properly deployed as required by the FDA and international standards. The installation of expensive but poorly-implemented systems of questionable use is an inevitable result of this campaign.


IPVM Devices Tests

PVM has tested, by far, the most “fever” / temperature screening devices in the world. The following is a listing of our tests to date:

Plus general tests:


Axis Compares Fever Camera Sellers to 9/11

By: John Honovich, Published on Sep 18, 2020 |  

PUBLIC – This article does not require an IPVM membership. Feel free to share.

Axis Communications, the West’s largest surveillance camera manufacturer, has quietly sat out the fever camera gold rush. No more.

In a new NBC News investigation into fever cameras in schools, Axis spoke out against this, comparing them to opportunistic sellers in the aftermath of the terror attacks of Sept. 11, 2001.

However, what fever camera salesmen are doing is much worse. While post 9/11 sales were very bad and many people bought useless or broken equipment, many fever cameras are rigged giving a false sense of security that increases the risk that more die.

Axis To NBC News

Below is what Axis told NBC News:

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Some of the more established vendors of security products to schools, including Axis Communications, have avoided the fever detection business altogether over concerns that thermal cameras aren’t accurate enough to detect fevers quickly in large groups because of how sunshine, exertion and masks can alter readings.

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“If you have 500 students entering between 8:00 a.m. and 8:15 a.m., we don’t believe we are going to make a product work accurately enough,” said Fredrik Nilsson, vice president of the Americas at Axis Communications, a major supplier of surveillance cameras to schools, retailers and other businesses. “We are very long term and not opportunistic.”

“If you have 500 students entering between 8:00 a.m. and 8:15 a.m., we don’t believe we are going to make a product work accurately enough.”

He compared the proliferation of companies selling fever detection tools to those that sold facial recognition technology in the aftermath of the terror attacks of Sept. 11, 2001.

“A lot of airports went out and spent hundreds of thousands of dollars to install facial recognition at check-in and realized it wasn’t accurate enough and they had tens of thousands of false positives a day,” he said, warning that schools could find themselves in a similar predicament. [emphasis added]

Worse

Axis certainly has a point here. But our testing shows it is even worse.

While undoubtedly hundreds of millions were rashly spent after 9/11 on video surveillance systems that were ineffective, it was much easier to see ineffective video analytics or poor quality cameras than it is to see ineffective fever detection.

When a perimeter protection systems alarms on a headlight, the user can immediately see the system is ‘broken’. When a facial recognition system alarms on someone who looks nothing like the watchlist, the user can immediately see the system is ‘broken’.

When a fever detection system misses someone with a fever, people cannot simply look at a person and tell (as they can with video analytics and facial recognition mistakes). Worse, since so few people have a fever and almost everyone nearly has the same temperature, it is easy to trick people into thinking it is working.

This has created the phenomenon of rigged systems:

It is good that Axis spoke out on this issue and we encourage more industry professionals to do so.

New touch-free kiosk option is meeting consumers’ surging demand

KIOSK announces new touchless kiosk software as new tool for customers

 

Touchless KIosk

Since 1993, KIOSK has led the industry in the design and manufacture of self-service solutions. We provide highly specialized experts to surround every aspect of the project, executing personalized customer deliverables in parallel.

In-house services encompass every aspect of customized solution design:

  • Hardware Enclosure Design
  • Software Application Design
  • Flexible Volume Manufacturing
  • ISO Certified Standards
  • Safety Agency Certifications
  • Complete Deployment Services
  • Advanced Field and Managed Services

Project teams integrate all deliverables within a single professional campus, stream-lining communications tied to consistent first pass success.

With over 200,000 units successfully deployed, KIOSK has deep experience in a full complement of vertical markets, providing niche expertise in both platform creation and volume deployment support. OEM and end customer projects range from traditional applications in retail; bill payment, and HR to highly custom multi-function banking, vending, smart locker and border security solutions. With 25+ years entirely dedicated to the art of self-service, KIOSK has the passion, expertise, and resources to greatly simplify your path to market.

POSBANK and Esper Retail Self-Serve Android Kiosks

POSBANK and Esper Help Retailers Rapidly Launch Self-Serve Android Kiosks

Android KioskFrom PRWeb — POSBANK and Esper Launch Self-Serve Loyalty Program Kiosks at Parker’s Convenience Stores

POSBANK, global leading POS terminal and Kiosk manufacturer, teamed up with Esper, the leading Android DevOps solution, to help retailers rapidly launch self-serve customer kiosks. Today, POSBANK and Esper announced they successfully deployed BIGPOS® 2700 kiosks at various Parker’s convenience store locations in Georgia and South Carolina. The kiosks provide a self-serve loyalty program experience to Parker’s customers, including loyalty program enrollment, account management, and lost card replacement.

“Customers worldwide now prefer self-service ordering and contactless payment as a result of the COVID-19 pandemic,” says Shiv Sundar, Co-Founder and COO at Esper. “Retailers like Parker’s need to launch self-serve kiosks in a matter of weeks, not months or longer. Esper teamed up with POSBANK to help retailers and restaurants rapidly transform their self-service customer offerings at an industry-leading price point.”

Parker’s is a nationally-acclaimed regional convenience store chain in the Southeastern US who was named the 2020 Convenience Store Chain of the Year by CStore Decisions. The retailer worked with Esper to purchase and launch POSBANK’s BIGPOS® 2700 kiosks with Esper’s cloud management tools built into the hardware, as part of their ongoing commitment to an industry-leading customer experience.

“BIGPOS® Kiosks are available off the shelf with Esper’s cloud tools for Android, so retailers like Parker’s can remotely manage kiosks,” says Elijah Jung, Marketing team manager at POSBANK. “Our mutual customers can ship devices from POSBANK’s factory directly to retail stores without any IT support requirements. Retail employees can simply unbox the kiosks on-site and turn them on for secure, zero touch provisioning.”

POSBANK and Esper’s joint solution for Android retail kiosks is the first-ever option for complete kiosk lifecycle management. Retailers and restaurants worldwide can work with POSBANK and Esper to achieve best-of-class deployment speeds and a fully-remote approach to update and debug kiosks post-launch.

About POSBANK

POSBANK is a leading global provider of Point of Sale solutions serving more than 200 customers in over 80 countries around the world. Based on customer-focused engineering and over 23 years’ of experience, POSBANK offers a wide range of POS terminals, Kiosks, touchscreen monitors, POS printers, peripherals and POS software for retail and hospitality industries. Currently POSBANK focuses more on innovative POS terminals, Kiosks and custom solutions that meet specific needs of various global customers. For more information, visit http://www.posbank.com and contact us at sales@posbank.com.

About Esper

Founded in 2017 in Bellevue, Washington, Esper is the industry’s first complete toolchain for connected Android devices like kiosks, point-of-sale, digital signage, and purpose-built hardware. Esper’s cloud console and open APIs provide the infrastructure for secure connection and real-time data exchange between Android devices and cloud. You can learn more at https://esper.io/ or at andi@esper.io.

Mimo Monitors’ Interactive Touch Controller & Google Meet and Lenovo

Mimo Monitors’ Interactive Touch Controller Included in new Series One Google Meet hardware kit from Lenovo

Google MeetMimo Monitors’ sleek, AV-over-IP touchscreen controller provides easy installation and integration to ensure meetings are reliable and hassle-free — Mimo Monitors PR link

CHICAGO, IL—September 16, 2020— Mimo Monitors (www.MimoMonitors.com), the experts in small touchscreen displays, are pleased to share that their innovative Ethernet powered Series One Touch Controller is included in the new Series One Google Meet hardware kit from Lenovo. Designed from the ground up by   Cloud and Mimo Monitors, this new innovative touchscreen controller is connected and powered over a single Ethernet (CAT5e) cable simplifying installation and adding elegance to any meeting space or huddle room.

“For the Series One Meet hardware kit we wanted to improve the conference room experience by including a touchscreen controller that was beautiful, lower profile on the table, easy to install, intuitive to use, and elevated the conference room space while providing a delightful experience for both those in the room and  those working remotely, “ said TJ Varghese, product manager at Google. “We sought to develop a cutting-edge, power over ethernet solution and we knew Mimo Monitors would be the ideal hardware company to help us bring it to life using DisplayLink technology.”

Combining state-of-the-art software and hardware together to make conference rooms more interactive and seamless to use with sleek visual appeal, the Series One Google Meet hardware kit provides an ideal video conference room solution. Anticipating potential needs, no matter the size or scale of the conference room, each of the thoughtfully curated kit components are designed to work together, eliminating any conference room hassle while bettering the overall experience and increasing productivity.

This  Series One Touch Controller, specifically designed for Google Meet in partnership with Lenovo to be a conference room interface, provides an innovative AV-over-IP solution that reduces installation costs and complexities while eliminating the need for an abundance of cables often found in typical conference rooms. Intuitive to use and beautifully crafted, this touchscreen controller is human-scaled and has a sleek low-profile design to maximize space and minimize clutter, enriching video conferencing.

“Conference rooms can be cluttered, costly, and unnecessarily complex. We’re proud to have collaborated with Google Cloud and Lenovo to create a completely new display architecture that eliminates the complication of extending PC interfaces beyond the distance that they were designed for”, said David Anderson, President and CEO of Mimo Monitors. “Ethernet is a perfect solution as we can send data and power over long distances on a single cable. It is an intuitive and simple solution that every IT person knows how to install, and it simultaneously eliminates the need for an electrical outlet at the table, making conference room set up much more flexible.“

The Series One room kits are available in two colors, charcoal, and chalk to integrate seamlessly into any conference room design. The kit will be available beginning at the  start of November  and range  in price from $3,000 to $3,999.. You can learn more about the kit here: https://meetingdevices.withgoogle.com/seriesone

QSR Market Update Self-Service – Unattended Kiosks

Market updateEditor Note:  We do interviews with magazines (recently for NRN) and in those we express what we call “ad hoc” opinions based on what we have seen and heard.

For sure, QSR orders for self-service kiosks have declined in certain segments. Drive-Thru has been steady through all of this. But orders from your usual fast-casual companies serving that market and others of the world have dropped off substantially. Most places don’t allow people to come indoors so a kiosk doesn’t make sense.

There is a lot of talk that tells us there is serious pent up demand though. We think we’ll see an explosion of various kiosks as people start to re-open and look for a way to keep their costs in check.

Dealing with a machine or a phone has become primary as opposed to dealing with a person across all the verticals since the pandemic has started (healthcare for example and patient check-in).

For numbers?  

My estimate is currently 40% but that number is headed down. More like 30% for the year expected as restaurants have had to really cut expenses. The decline of self-order machines’ order has stayed steady compared to other outlays. Drive-thru even more so.

When the pandemic struck (late March/early April) for comparison things came to a complete stop.

Since then we have seen people like Sonic and Taco Bell redesign their new restaurants to accommodate more mobile and drive up and pickup as opposed to in-store dining which is still problematic.

What About Point-Of-Sale?

It’s worth looking at Point-Of-Sale (POS) opportunities as well.  In the SLED and Federal markets we see historically over $6B worth of opportunities, 6000 opportunities and an average value of 4M per opportunity.  Right now we see 261 active opportunities.  For contracts, add another $5B over 2000 contracts (1400 active).

Referenced QSR News Items

Taco Bell

https://retailsystems.org/taco-bell-drive-thru-expansion-for-mobile-customer-orders/

Sonic

https://retailsystems.org/sonic-drive-thru-gets-redesigned/

Curbside Pickup at El Pollo Loco

https://retailsystems.org/contactless-curbside-pickup-update-el-pollo-loco/

Couchcard Circle K trialing autonomous checkout (C-Stores)

https://retailsystems.org/circle-k-autonomous-checkout-technology-in-arizona-being-tested-now/

Other QSR News for September

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QSR chain raises third-party delivery prices by 20%.
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Self-Service Kiosk News Roundup

Today Self-Service Kiosk News

Kiosk news from around the globe. We don’t formally post all of these but we do summarize and note them. These are all curated of note by our editors.  If interesting and noteworthy then KI makes a note.  If any of our thoughts appear to be in error be sure and send email to craig@catareno.com

September

  • 09/20 – QSR Market Update Opinion – QSR & Fast Casual Restaurants – Is the Restaurant Business Getting Better? September 18, 2020  Editor Note: We do interviews with magazines (recently for NRN) and in those we express what we call “ad hoc” opinions based on what we have seen and heard. For sure
  • 09/20 – Contactless Curbside Pickup Update El Pollo Loco – Self-Order with Geo-Fencing From National Restaurant News Sep2020
  • 09/20 – HOW IS COVID-19 CHANGING THE SHAPE OF TOUCHSCREEN TECHNOLOGY? Dean Ward of Evoke Creative explains.
  • 09/11 Buyer Beware — Appears to be a McDonald’s outdoor menu (Samsung OF55F?) with some severe burn.  Link
  • 09/11 Video – Behind-The-Scenes Look At Changes Coming To TSA Checkpoints Amid Pandemic | NBC Nightly News
  • 09/11 Question: How to count people without any concerns regarding privacy or data protection regulations? Nice writeup by Wick of Heimann Sensors on LinkedIn – link
  • 09/11 Questionable Claims — Copper-infused antimicrobial film – called NanoShield – its makers claim will self-disinfect something like a touchscreen in less than 15 minutes. Thanks to 16:9 for the expository article.
  • 09/10 – PCAP TILE for seamless across multiple 55 inch screens announced by TSItouch (includes video) – link
  • 09/10 Touchless Vending Kiosks for PPE – link
  • 09/03 – HT News – Contactless Check-In Changing The Fraud Environment for Hotels (in a bad way)
  • White Castle Trials of Vehicle Recognition Underway –
  • 09/02 — 16:9 Interview with David Levin of Fourwinds Interactive post acquisition
  • 09/02 — Touchless video demo by Tucker Lightsey of KIOSK

August

  • 08/25 — Whole Foods Cashierless By Next Year? Amazon may be looking to bring the cashierless tech found at its Go convenience stores to Whole Foods supermarkets as early as next year
  • 08/25 — Taco Bell Drive-Thru Expansion for Mobile Customer Orders Excerpt: Taco Bell is rolling out a new store design that combines digital innovation with a people-first approach.
  • 08/25 — Circle K piloting autonomous self-checkout technology LINK
  • 08/25 — Walmart adding new modern self-checkout bays in Wichita. Pics. LINK
  • 08/25 — Five steps of legal advice on handling anti-mask customers from National Restaurant Association LINK
  • 08/25 — From JAL website – Japan Airlines (JAL) today announced the decision to trial new touchless technology at Tokyo`s Haneda Airport, starting August 24. LINK
  • 08/25 — DART Gets Touchless Kiosks for Wayfinding LINK
  • 08/23 — Nice LinkedIn article on Project Ray and McDonalds.
  • 08/23 — Article on UV-C Wands from CNET. The dangers of. LINK
  • 08/20 — South Korea begins using a robot greeter. checks temperatures, dispenses hand sanitizer, enforces social distancing and makes sure you are wearing a mask. Thanks to Ross at QwickMedia. Video. Link
  • 08/14 — More than 15,000 Canadians have died of an opioid-related overdose since January 2016. is transforming the distribution of regulated products with an integrated platform that combines industry-leading software, advanced biometrics, and tamper-resistant hardware. Article

    opiod dispensing kiosk
    Click for full size Opiod dispenser
  • 08/13 –  Digital signage news — Fourwinds Acquires SmartSpace. Workplace software for employees (tough market). Expands FWI’s international presence and capabilities with offices and employees in the US, UK, Europe, and Asia. Link
  • 08/13 – report from IPVM on the Alabama Fever Detection deal which involves HKVision (blacklisted). $1M deal. Link
  • 0812 – VA and Cerner appear to be “back on”. This time the date is October.  Veterans Patient Check-in kiosk and Mobile in play here. Link
  • 08/12 — Recommended Accessibility requirements for RFPs article by The Paciello Group (TPG). Link
  • 08/11 — Simon Malls in talks with Amazon (ditto Penneys)
  • 08/11 – TSA is putting in new ID verification (CAT).  Credential authentication technology (CAT) at Thurgood Marshall Airport and others. Not kiosks, just desktop devices inline for use. Link
  • 08/10 — GRUBBRR works with BlueStar. BlueStar is a Solutions-based distributor seeking to offer its customers complete solutions which can be taken to market and not just individual pieces of hardware. GRUBBRR will work with BlueStar for ready-to-go self-ordering solutions. BlueStar distributes much of the hardware used in GRUBBRR products, and now will have access to the software that can transform those products from simple hardware into automation solutions.  Link to full article
  • 08/04 — From HotelBusiness —  Temperature Scanning Can Help Employees & Guests Achieve Peace of Mind– article link
  • 08/04 – Elo announces Elo AccessTM temperature screening kiosk. Looks to be a “turnkey solution” application for wellness-check at the door. Specs for bolometer and camera not disclosed. Press release link
  • 08/02 — Curative deploys first Covid19 testing kiosk in California. Not bad looking. Link

July

  • 07/29 – Business News – McDonalds Profit Plunges 68%
  • 07/29 – Henry Ford hospital adds temperature screening kiosks. Note that this has been misreported as retinal scanning when in fact after speaking to hospital they confirmed to KI that it is in fact inexpensive Infrared sensors.
  • 07/29 – Esper Partners with Point Mobile rugged Android Lifecycle
  • 07/29 – Sonic Launches New Design for Drive-In / Drive-Thru
  • 07/26 — A man using a prosthetic mask stole more than $100,000 at casinos, prosecutors say. Colletti, 55, allegedly targeted his victims by illegally obtaining their personal information and then using counterfeit driver’s licenses to withdraw funds from their personal bank accounts via self-service kiosks at the casinos. The kiosks, operated by Global Payments Gaming Services, are used by the casino industry for bill-breaking, jackpot processing, cash withdrawals, cash advances, and ticket exchanges, among other services, according to the complaint. The kiosks require users to insert their driver’s license and the last four digits of both their Social Security number and phone number before checking account funds can be withdrawn. Each victim had previously enrolled to have their bank accounts linked to their profile in Global Payments’ “VIP Preferred Program,” the complaint said.  Link to article on CNN
  • 07/21 — How the pandemic is affecting business travelers in airports. Lots of pictures with this article.  Malaysia, UAE, Canada, Doha. Link
  • 07/21 — 170 companies now offering thermal imaging. In Just 6 Months, ‘Fever Cameras’ Have Become a Full-Fledged Industry More than 150 companies now sell alleged fever-detecting technology aimed at the coronavirus. Link
  • 07/21 — Temperature screening — Suprema Adds Thermal Camera to Biometric Kiosk Solution LINK
  • 07/21 – American Airlines unveils touchless kiosks. The kiosk prints the bag tags, all without the customer having to touch the kiosk. Link
  • 07/20 – The Hawaii Department of Transportation (HDOT) has selected passenger temperature screening technology for use at Hawaii’s public airports to help protect the community and identify passengers with a potentially elevated body temperature. Nice article too at Homeland Security
  • 07/20 – Temperature Screening Kiosk video for Border/Immigration by Wello.
  • 07/20 — Olea offers financing on temperature kiosks. $8 per day for a temp screening kiosk including shipping and extended onsite warranty when you finance. Compared to assigning and employee to scan everyone coming in the building not to mention safety it’s a no brainer really.
  • 07/16 – Olea Hires Director of Alliances & Partnerships – Olea announces the hiring of channel sales and partnerships industry expert, Rusty Gaynes, as Director of Strategic Alliances and Partnerships.
  • 07/16 – Networld announcers new virtual summit — Self-Service Innovation Virtual Summit Dec. 8-9, 2020. Wide range of self-service interest including vending, food packaging and more.
  • 07/16 – South Hall Kroger gets new DMV tag renewal kiosk. Link
  • 07/16 – Webinars – July 16th — Panel Discussion — The rapid growth of kiosks and the next evolution beyond self-service
    Thursday, 16th July at 4:00pm UK time
  • Tradeshows – Yesterday (7/9) NRF announced the Big Show will not be happening in January. Instead it will be in early June.  A virtual show will occur in January. Here is the link. We will be in 1503. Now NRF is just about two weeks after the National Restaurant Association show in Chicago.  We were expecting the postponement as we became aware of several of their marquee “biggest show of the year” companies grounded their travel thru January.  At NRA the KMA has a 10×20 in the Tech Pavilion. Here is our booth location.
  • Payment — KIOSK Achieves Bill Payment Solution Approval by Intel and Becomes Affiliate Member of the Intel® Internet of Things Solutions Alliance – get the update: https://lnkd.in/guvyWkX
  • Customer Experience – Top 80 Stats About A Future Customer Experience Shaped By Technology — Link
  • Electric Cars – Electric Car Charging Stations Are Finally About to Take Off – Bloomberg
  • Kiosk Software – KioWare for Windows | Configuring KioTouch™ YouTube Video
  • Airlines – Changing the way we fly and interact at airports with smart self-service solutions by . This is not a short #COVID response but a sustainable solution to upgrade the flyer’s customer journey. Pyramid Computer GmbH is very proud to be part of that solution. New Self-Bag Drop Materna
  • Thermal Imaging — MoviTHERM launches FLIR A500-EST. A camera designed with your elevated skin surface temperature screening needs in mind. https://zcu.io/yEJu
  • Coming soon: The new embedded RFID module from Zebra Technologies. The RE4000 is Zebra’s first RFID module designed to be embedded into Zebra’s RFID printers and third-party OEM equipment. Endless applications include medical devices, kiosks, access control, smart lockers, robots, vending machines, casino terminals, ticketing systems, POS terminals and many more.

June

  • McDonalds Kiosks — McDonalds permanently closing Times Square Flagship. Link.  McDonald’s confirmed this week that the company has made the “difficult decision” to close the famed corporate store in Times Square, a move that was in the works prior to the coronavirus pandemic.
  • Healthcare Kiosks — as news reports detail the impact COVID-19 will have on our population and the healthcare system that serves it, many medical facilities have put systems in place to streamline services and keep frontline workers safe…… — Link
  • Budget Considerations for Self-Service Kiosk Success — Link — carefully consider each of these five high-level areas in solution budgeting – they will all come up. This is a macro view of the main elements of project budget, and supplier evaluation considerations that can most effect your budget
  • Touchless Hand Sanitizer Kiosk video —
  • Custom America announces the availability of the all new D4 desktop label printer – read more about the new product release here:
  • Appetize on “What is a Virtual Kiosk” — Virtual Kiosk allows guests to instantly access mobile ordering on their smartphone. It uses QR or Quick Response Codes– a surprisingly easy to use technology– to bring guests directly into the ordering site.
  • Evoke Partners with Core Intelligence on Distancing Application — We’re excited to partner with Evoke Creative for CORE | Intelligence Powered By FastSensor, designed to allow business owners to monitor social distancing in real-time through our groundbreaking, AI technology, all while allowing you to get to know your customers better than ever.
  • Frank Olea Podcast with 16:9 — Excerpt on touchless — Yeah, it’s fun. It’s gimmicky. But yeah, getting the public to change their behavior is gonna be really hard. I mean, it ‘s about the path of least resistance, right? So unless it’s easier, it’s not gonna happen.
  • New telemedicine kiosk option from Lilitab —  Introducing new Telemedicine Tablet Cart. It’s perfectly suited for any healthcare environment to be wheeled into patient rooms allowing doctors to “see” their patients at a safe distance. It meets all ADA requirements for lying, seated, and standing positions with self-adjusting tilt.
  • FDA Makes Hand Sanitizer Recommendations — FDA advises consumers not to use any hand sanitizer manufactured by Eskbiochem SA de CV in Mexico, due to the potential presence of methanol (wood alcohol), a substance that can be toxic when absorbed through the skin or ingested. FDA has identified the following products
  • Video Call Kiosks from KIOSK —  Compunetix is pleased to announce a partnership with KIOSK Information Systems (KIOSK) to deliver Video Call Center™ (VCC) on digital kiosks. Compunetix Video Call Center (VCC) for Healthcare is a browser-based, real-time voice and video workflow solution for healthcare providers that need to remain available to their patients in a safe and secure manner.
  • Walk-In Testing Kiosks in South Korea
  • Moviegoers return as Cinemark cautiously reopens — Cinemark is the first major theater chain in North Texas to reopen its doors, welcoming customers Friday at locations in West Plano, McKinney and northwest Dallas off of Webb Chapel. It will resume operations at other locations on a rolling basis in the coming weeks.
  • Electronic Shipping Kiosks — D’Arrigo California has implemented shipping kiosks at their shipping facility in Salinas, CA. This innovative tool, which contains a proprietary software program, was developed to improve efficiencies of the shipping process. D’Arrigo California’s investment in the electronic shipping kiosks and its proprietary software program demonstrates its commitment to provide efficiencies throughout its supply chain.
  • Will PPE Dispensing Kiosks Attract Travelers?
  • MetroClick/faytech Launches Sanitization Solution with Thermal Sensing for Retail, Hospitality and Travel Companies LINK
  • Ontario International Airport adds PPE kiosks in passenger terminals — LINK
  • California Re-Opens 169 DMV Offices – Recommends DMV Now kiosk for transactions – LINK
  • Touchless Sales Kiosks scam in Canada – Link

Earlier

  • Burroughs Pitches Kiosks – link
  • Telemedicine Kiosks Sav-On Canada link
  • Health Safety Kiosk from MPS – link

Feb 2019 – Wow Bao Expansion

Wow Bao announced further expansion plans within the East Coast market. In quarter one 2020, Wow Bao will open three new locations at some of the largest transportation hubs in the region, including Dulles International Airport, Boston Logan International Airport and Raleigh-Durham International Airport.  https://www.qsrmagazine.com/news/wow-bao-plots-east-coast-expansion-2020

Dec 2019 Vending Machines for Water

Californians are turning to vending machines for safer water. Are they being swindled?
https://www.theguardian.com/us-news/2019/dec/02/california-water-vending-machines-quality

Nov 2019 – Sports Betting Kiosk, Moe’s Grill, CLEAR Airport Expansion

Senecas to open sports betting at three WNY casinos10 shareshttps://www.newyorkupstate.com/casinos/2019/11/senecas-to-open-sports-betting-at-three-wny-casinos.htmlHogansburg in northern New York. Under New York state law, sports bets can only be placed in person, through a betting window or kiosk physically located inside a casino. There is no online or mobile sports betting through phones or other devices. Bets can be
Moe’s Southwest Grill To Open First All-Digital Restaurant In Oakland136 shareshttps://pittsburgh.cbslocal.com/2019/11/26/all-digital-moes-coming-to-pittsburgh/Mayer and Associates, a company that designs and sells kiosks to restaurants. Anzia said both customers and restaurants like them. “One of the biggest impacts we’ve seen with self-ordering kiosks, restaurants are seeing an uptick of 25 to 30 percent on
CLEAR’s Latest Expansion: Chicago-O’Hare Terminal 1by Kyle Potter . 37 shareshttps://thriftytraveler.com/clears-latest-expansion-chicago-ohare-terminal-1/signed up (more on this shortly) and finalized your registration, you simply head to the CLEAR lane, confirm your identity at a kiosk, and get whisked away to the front of the TSA line by a CLEAR ambassador.     So what’s stopping you? Likely the high price
Three Square Self Pay Market opens at CherryVale Mall2 shareshttps://www.wifr.com/content/news/Three-Square-Self-Pay-Market-opens-at-CherryVale-Mall-565492691.htmlself-pay basically comes from not being bothered by lines and such.” Ward says there’s a tutorial on the check procedure at the kiosk. The market is also under 24-7 surveillance, so if a customer has a question, they can reach someone within minutes.

 

More Kiosk News Links from Kiosk Manufacturers Association

 

Kiosk RFPs

Touchless

Smart City Digital Signage News & RFPs

Smart City Digital Signage News & RFPs

SmartCity Digital Signage News and RFPs

Smart City RFP
Smart City Concept

Smart City RFPs and Digital Signage RFPs go hand-in-hand and lots of cities are looking at new infrastructure.  We track those.  These days that means smart transit, smart transportation, smart lighting, automation, EV vehicles, Self-Driving.  It’s a big basket for sure. Part of IoT trends in self-service.

We recommend Smart City Design for RFPs, Contracts, News and more.

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He reviews Smart City and Smart RFPs from around the industry.

Smart City Kiosk and Digital Signage RFPs and News

  • PCAP TILE for seamless across multiple 55 inch screens announced by TSItouch (includes video) – link
  • Smart City – Irving TX smart city strategy RFI — link
  • 16:9 Interview with David Levin of Fourwinds Interactive
  • DART in Dallas gets touchless wayfinding kiosks
  • College Station Hands Free Digital Signage
  • Nashville Digital Signage HMI
  • Department of Veteran Affairs –Seeking interactive exam room touchscreen monitors that offers education to Veterans by any healthcare provider through multimedia functions within the interactive touchscreen.
  • Congress digital signage RFP
  • Jacksonvile digital signage
  • Georgia digital signage
  • City of Dallas Purchase of Media Players for Digital Signage
  • VA Bexar County Digital Signage RFP
  • Volusia County Florida Digital Signage Project – award notice digital signage 2219P95KTAwardRecommendation
  • DART’s interactive kiosks in Dallas
  • Smart City Kiosks – 35 digital CityPost kiosks to go online downtown before DNC
  • 11/14/2019 — The city of Las Vegas Mobility Master Plan proposes to purchase 3 new electric or plug-in hybrid electric vehicles and deploy a pilot first phase of demonstration projects throughout the city’s Downtown / Innovation District, including AV/CV/EV testing, electric vehicle charging, smart wayfinding, and other infrastructure supportive of autonomous, connected, and electric vehicles. Estimated Completion Date: 06/30/2020
  • 11/4/2019 – Baltimore IKE Smart City Kiosk. A new Interactive Kiosk Experience (IKE) by IKE Smart City was installed this week.
  • 10/8/2019 – Detroit IKE Project Privacy Concerns

Related News

Here are curated Smart RFPs and project plans

News on the Internet we like

Oct 15 Nokia Demos Smart City in Hanoi – Nokia ran a trial of a smart city management platform in Hanoi to show off its real-time automation and analytics capabilities to Vietnam-based Viettel, a military-run mobile operator.

Oct 15 — Link —  IoT and Smart Agriculture Are Building Our Future Cities Today
The 9.6 billion people expected to live on the planet by 2050, and with 70 percent of them in urban areas, IoT is pushing smart agriculture in smart cities.

Newark to offer Link Smart City Program

4/9/18 — announced last week the city’s plans for LinkNWK, a communications network of sidewalk kiosks that will provide residents and visitors of Newark with free gigabit Wi-Fi, mobile device charging, free phone calls to anywhere in the U.S., access to municipal services, maps and directions, and real-time local information on city streets. There will be no cost to taxpayers or users as it is supported through advertising on the Link kiosk displays.


Digital kiosks coming to Harrisburg

City council is mulling a resolution that will allow New York City-based Smart City Media LLC. to install about 25 digital kiosks to provide information to residents and tourists.  These kiosks – called CityPosts — will stand about 8-feet tall and have 55-inch screens on both sides, chief marketing officer Mike Mainthow said in a phone interview today.

LinkNYC Will Show Bus Arrival Time Info — LinkNYC’s 55-inch screens in those Brooklyn neighborhoods will now show arrival info for buses that are a short walk away from a particular kiosk.


Panasonic is building a ‘smart city’ in Colorado with high-tech highways, autonomous vehicles, and free WiFi

The company is now building “smart city” infrastructure near Denver, Colorado, with the goal of turning the area into a “smart city” by 2026. The initiative is part of a larger Panasonic program Panasonic called CityNow. Although the definition of a “smart city” varies depending on who you ask, the term typically describes a metro area that prioritizes the use of technology in its infrastructure.

Who Will Own The Infrastructure In The Smart City?

The smart city was a major theme at the 2018 Consumer Electronics Show (#CES2018), hosted by the Consumer Technology Association.

How to improve community mobility in a smart city through public-private partnerships

Part of the smart cities movement includes managing how people travel and use the transportation network, as well as how cities collect data from vehicles and group travel patterns for better land use and transportation policy decision making.


Smart cities are boring. Give us responsive cities. | TechCrunch

https://techcrunch.com/2017/10/14/smart-cities-are-boring-give-us-responsive-cities/

Oct 14, 2017 – As an urban technologist, I’m often asked to give an example of a compelling smart city application that real people are using. But to be honest, …


The Rise of the Smart City – WSJ

https://www.wsj.com/articles/the-rise-of-the-smart-city-1492395120

Apr 16, 2017 – Cities have a way to go before they can be considered geniuses. But they’re getting smart pretty fast. In just the past few years, mayors and …


Smart cities | Cities | The Guardian

https://www.theguardian.com/cities/smart-cities

Interconnected technology is now an inescapable reality – ordering our groceries, monitoring our cities and sucking up vast amounts of data along the way.


IEEE Smart Cities: Home

https://smartcities.ieee.org/

IEEE Smart Cities is a global, multi-discipline cross-IEEE effort, through which IEEE seeks to help municipalities around the world address urban population …

The Problems With Smart Cities – Forbes

https://www.forbes.com/sites/forbestechcouncil/2017/…/the-problems-with-smart-citie…

Jun 19, 2017 – When envisioning all the possibilities of smart cities, it’s also important to consider the difficulties that could arise in creating them.


Variations on Smart City Project Example

Here is one for public safety circa March 2018 in California.

The City of xxxxxxxxxx (“City”) seeks to partner with
technology providers who are working to improve and
enhance the urban environment through the use of smart city technology. For this Request for Proposals (“RFP”), the City seeks up to four Firms/Teams that can implement and demonstrate how camera, video, motion, and other sensor technology can be an effective tool in addressing public safety. Working in collaboration with the City and the xxxxxx County Sheriff’s Department, these Firms/Teams will demonstrate solutions that can enhance public safety in the City. This pilot project will allow the City and the SD to assess the utility, data management needs, cost effectiveness, and overall success of a smart city public safety program that could be scaled citywide in designated areas of the City. The size and density of the City, along with its large visitor population (especially during special events) provides a great environment for the testing and implementation of cutting-edge public safety technology. Up to four Firms/Teams will be selected.

The selected Firms/Teams will design and implement a
demonstration project for deployment over nine months. At least one location in the City will be assigned to each Firm/Team for implementation. The selected Firms/Teams will be provided a $10,000 stipend, distributed at determined milestones during the nine month duration of the pilot program. Selected Firms/Teams shall be required to comply with the City’s Privacy Guidelines. In addition to public safety applications, the City encourages camera and
sensor applications that can provide insights about how people interact in the City. For example, innovative companies are using cameras and sensors to measure volume and direction of pedestrian, bicycle, and vehicle trac. Such programs can inform city planning and other municipal operations as collected data can be used to increase pedestrian and vehicle safety or increase economic activity. In addition, the City welcomes technologies that
protect privacy, such as use of anonymized data and real-time image scrambling.

Kiosk Group announces “CheckPoint” – COVID-19 Non-Thermal Health Screening Kiosk

COVID-19 Non-Thermal Health Screening Kiosk

“CheckPoint” - COVID-19 Non-Thermal Health Screening Kiosk
Click image for full size image

Frederick, MD (Sept. 10, 2020 )- Kiosk Group, Inc. is thrilled to announce the release of CheckPoint, their new COVID-19 non-thermal health screening kiosk that allows facility managers to easily screen employees and visitors with a simple set of health questions. This kiosk solution reduces the risk of COVID-19 transmission in facilities while protecting individuals’ privacy.

Anyone entering a building incorporating CheckPoint is instructed to stop for screening by the large graphic panel mounted on the rear of the kiosk. CheckPoint does not include thermal temperature detection, instead asking the user a series of CDC-approved screening questions to determine their risk level. Users can respond either via voice control or by using the touchscreen interface.

checkpoint kiosk down view
Click image for full size image

Once screening is complete the kiosk prints a date-stamped badge for easy identification within the facility. No identifying data about the person being screened is stored.

“The CDC states that employers and businesses may consider daily in-person screening to identify employees or visitors with signs or symptoms consistent with COVID-19.” said Alan Mischler, CEO. “Using CheckPoint in your facility can help accomplish this and minimize the risk of transmission.”

Although a number of screening kiosks that incorporate thermal cameras have appeared on the market in recent months, screening based on facial temperature can be unreliable. Dr. Anthony Fauci, director of the National Institute of Allergy and Infectious Diseases confirmed this in August 2020 during a Facebook Live session with Walter Reed Medical Center:

“We have found at the [National Institutes of Health] that it is much, much better to just question people when they come in and save the time because the temperatures are notoriously inaccurate many times,” Dr. Fauci said.

The CDC estimates that 40% of individuals infected with COVID-19 do not have any symptoms. Still, the chance of transmission of COVID-19 from asymptomatic people is 75%.

CheckPoint comes fully assembled with software pre-installed and can be leased at a cost of less than $12/day.

As an aid to help businesses reopen safely, Kiosk Group is offering free sanitizer wipe and gel pump kits with kiosk purchases throughout September. The kits feature a mounting system that does not require any permanent modifications of the kiosk itself, and kits for Classic Standalone and Roo Printer kiosks have optional bins to provide a convenient place to dispose of used wipes.

Kiosk Group, Inc is a privately-owned, Maryland-based company that sets the industry standard for interactive tablet kiosk hardware as well as secure browser apps by Kiosk Pro for iOS and iPhone.

To learn more go to https://www.kioskgroup.com/pages/checkpoint or call Kiosk Group at 301-732-4629.

You can also send a request here


Additional Checkpoint information is available here on Kiosk Industry

 

KioskGroup Checkpoint FAQ For Voice Controlled COVID-19 Screening

COVID-19 Screening Solution From Kiosk Group – Full CDC Compliance and Accurate

Temperature Kiosk – Explanation of FDA Non-Enforcement Letter

KIOSK NoTouch Touchscreen Mobile Proxy Demo

From LinkedIn we see entry from Tucker Lightsey on the release of KIOSKs’ new NoTouch Touchless mobile proxy
Tucker Lightsey

Tucker Lightsey

Director of Product Management at KIOSK Information Systems

I want to share something cool we have been working on – Touchless Kiosk!

Control your Kiosk from your smartphone.

– Does not require downloading an app.
– Does not require login or sign up.
– Does not require any modification to the existing kiosk software.
– Secure and encrypted.
– Supports iPhone and Android.

Simply scan and go!

Works on any Windows device (new kiosk, old kiosk, my kiosk, your kiosk, not-even-a-kiosk kiosk). Coming soon to Linux and Android.

kiosk-tucker-notouch from Kiosk Manufacturer Association on Vimeo.

 

Kiosk Business is Booming – Zebra Blog by Richard Thompson Details

Kiosks Business is Booming. This Is How Your Business Can Take Advantage.

zebra scanners OEM Zebra Has Been Partnering With Several OEMs To Help Them Quickly Design, Build And Deploy Kiosks Around The World. Find Out How We Can Help You Get Off To A Strong Start, Too..

by Richard Thompson

August 17, 2020

 

If you’re an original equipment manufacturer (OEM) and you’ve never previously ventured into the kiosk marketspace – or if you’re just starting out as an OEM, the kiosk sector holds huge prospects for you. Tillster’s 2019 research predicted the self-service kiosk market would reach $30.8 billion by 2024. It’s likely that most OEMs would be keen to snap up even a small percentage of this global opportunity.

THE COVID-19 EFFECT

It’s important to note that the Tillster research was carried out before COVID-19 changed our lives and the way we interact with others. Pre-virus, many of us were happy to pay for our goods in a supermarket while chatting to the person at the checkout lane. We might not have thought twice about touching the keypad to pay at the point of sale, and we would happily pick up our fast food face-to-face at the counter.

Yet, nowadays we are all more cautious, limiting our interaction with others in retail settings due to social distancing rules. Instead of face-to-face contact, many people now prefer to pay or access store or account information using self-service retail technologies. As a result, the kiosk marketplace is quickly growing and where you need to be investing – and operating – right now.

NEED KIOSK INSPIRATION?

Do you have any ideas around the types of kiosks you would like to build? Here are a couple of interesting examples to give you food for thought. You’ll see their uses are wide and far-reaching.

Reducing and monitoring jail populations

Across the U.S., jails released inmates in the early days of the pandemic in an effort to mitigate the virus’ rapid spread in densely populated facilities. This caused concern among members of the public. To help alleviate those worries, many jurisdictions turned to technology to increase monitoring of released inmates. More specifically, kiosks were used to record required check-ins from start to finish by:

·  Using biometric fingerprint authentication to confirm identity

·  Capturing photos and video of each check-in

·  Testing for alcohol use

·  Alerting the probation officer when a check-in is missed

Kiosk Business: King in airports

Kiosks are also increasing in popularity in airports as they have multiple functions that are useful for both travellers and staff. For example, they can help people safely navigate the fastest route to a gate, which is often difficult in huge airports such as London Heathrow or Tokyo Haneda airport. Kiosks are also highly effective tools for feeding security notices out en-masse in emergency situations.

Of course, they can also provide other useful information for travellers through hotel, food and entertainment advertisements, lost and found updates and real-time flight change notifications. Kiosks also connect travellers with all-important promotional services provided by the airport and its vendors, such as rental car companies. In other words, whatever the communication requirement may be, kiosks are a great way to get messaging out to the public quickly – whether in a personalized or widespread manner.

There are plenty of other wild and wonderful kiosk use cases out there too. You can seek inspiration and have some fun by reading this article, which is full of real as well as fake kiosk examples.  Just remember, you don’t need to build wild and wonderful kiosks in order to reap the benefits of their popularity! Often, the simple solutions are the most effective: from frictionless or touch-free payment solutions to contact-free ticketing, there are many ways to build a profitable OEM kiosk business.

###

Kiosk Business Tips — DID YOU KNOW?

Whether you need wall-mounted, desk-mounted, outdoor, or customized kiosks for your customers, Zebra can provide you with the scan engines and solutions to help build your kiosks with speed and ease. We have decades of experience in the design and build of scanning technologies, and our engineering capabilities include optical, mechanical, electrical, and regulatory, which we can call upon to help you design and build everything from retail, education, or healthcare kiosks to a casino and self-ticketing kiosks. The sky’s the limit.

Don’t let resource constraints or fear of the unknown keep you from taking advantage of the opportunity to grow your business. The Zebra team is here to help you – and we can get your products to market faster than if you go it alone. It’s not a case of starting completely from scratch with kiosks because we’re right here for you.

Download our application briefs for OEMs to find out more about how Zebra can assist and inspire you!

I also encourage you to listen to this recent webinar led by my colleague Jelle Baudouin about the current demand (and opportunity for) kiosks right now:

Topics

Richard Thompson

Richard Thompson has worked in the IT & Telecommunications Industry for almost 30 years and has held sales, management and senior management roles in a number of global organizations. He is currently the Global Director of Sales for the OEM business within Zebra Technologies which in turn is part of Zebra’s Global Sales & Services Organisation. Richard is responsible for the sales of key component technologies which Zebra manufactures and sells to a hugely diverse range of customers around the world who build these components into their own final products.

More Zebra Articles

Contactless Touchless Using Your Eyes – Pyramid

Pyramid Shows Touch Control via Eye

Please reach out for more information and use cases.

Touchless By Eyes by Pyramid from Kiosk Manufacturer Association on Vimeo.

More Pyramid News

https://kioskindustry.org/pyramid-distribution-deal-with-pinntec-uk-operation/

https://kioskindustry.org/contactless-kiosk-temperature-checking-kiosks-are-coming/

https://kioskindustry.org/pyramid-computer-launches-health-screening-kiosk-in-fight-against-covid-19/

Peerless-AV Mounts for Microsoft Surface Hub

Editors Note: Peerless-AV has created new SmartMount® solutions for Microsoft® Surface™ Hub 2S and 2X! These new solutions include a cart and wall mount, and provide a low profile, connected option for corporate installations. 

The new SmartMount® Cart (SR560-HUB2) was designed to safely mount, mobilize, and store the 50.5″ Microsoft® SurfaceTM Hub 2S and 2X. Also designed as a permanent mounting solution for the 50.5″ Microsoft® Surface™ Hub 2S and 2X, Peerless-AV’s SmartMount® Flat Wall Mount (SF640-HUB2) incorporates a circular design to perfectly match the rear of the Surface™ Hub.
For more information on these new solutions, see the press release below. You can click on the pictures for larger image.

Peerless-AV® Creates New SmartMount® Solutions for Microsoft® Surface™ Hub 2S and 2X

New solutions, including a cart and wall mount, provide a low profile, connected option for corporate installations

AURORA, Ill. – August 25, 2020 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, is pleased to announce the newest generation of SmartMount® Solutions including the SmartMount® Cart (SR560-HUB2) and SmartMount® Flat Wall Mount (SF640-HUB2), both for use with the Microsoft® Surface™ Hub 2S and 2X.

The new SmartMount® Cart (SR560-HUB2) was designed to safely mount, mobilize, and store the 50.5″ Microsoft® SurfaceTM Hub 2S and 2X. The cart is load rated up to 65lb, holds the display at Microsoft’s recommended viewing height (55″), and offers vertical adjustment so the display can be positioned at incremental heights 48″ to 60″ from the floor. With the capability of display rotation from landscape to portrait without interference, the cart offers the flexibility users need. The cart also provides clearance to the removable compute cartridge so this can be upgraded without removing the display. The locking 4″ casters provide a stable foundation for touch applications and cable management channels completely hide the cabling inside the uprights. The cart’s robust feature set makes it an ideal solution for corporate, education, hospitality or any application that requires mobility with a seamless look.

Designed as a permanent mounting solution, specifically for the 50.5″ Microsoft® Surface™ Hub 2S and 2X, Peerless-AV’s SmartMount® Flat Wall Mount (SF640-HUB2) incorporates a circular design to perfectly match the rear of the Surface™ Hub. This design ensures direct access to the power and data connections, as well as complete access to the compute cartridge for easy removal and installation without interrupting the display. With a simple Hook-and-Hang™ installation, the mount positions the display close to the wall for a sleek, ADA compliant installation, creating a low-profile mounting solution for the Microsoft® Surface™ Hub 2S and 2X.

Peerless-AV’s SmartMount® Cart and Flat Wall Mount solutions for the Microsoft® Surface™ Hub 2S and 2X are available via Peerless-AV direct sales representatives and authorized distribution networks. For more information about these innovative mounting solutions, please contact a Peerless-AV Sales Representative: www.peerless-av.com/pages/sales-contacts

About Peerless-AV®

Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV® forward. We proudly design and manufacture the highest quality products, including outdoor displays and TVs, complete integrated kiosks, video wall mounting systems, professional carts and stands, and more. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

Connect with Peerless-AV via social media on TwitterInstagramLinkedInFacebook, and YouTube.

Media Contact

Alyssa Morrello

alyssam@lotus823.com

(732) 212-0823 x413

Health Screening Kiosk – New Temperature Screening Unattended by Frank Mayer Announcement

Health Screening Kiosk Unattended by Frank Mayer and Associates, Inc.

Editor Note:  New health screening kiosk aka temperature kiosk by Frank Mayer and Associates, Inc. does temperature screening the best way — in two ways.

  1. One is by asking the recommended CDC questions that employees need to answer. They relate to fever or feeling feverish (chills, sweating), new cough, difficulty breathing, and sore throat.
  2. The second way is also performing an infrared sensor reading of skin temperature.  The sensor is infrared medical grade. We would recommend performing these types of checks at entry as well as when they exit the premises.  At exit, the outside factors are eliminated and the electronic temperature sensor has a higher probability of identifying consistent and more accurate temperatures.

Worth noting the unit is capable of controlling door access (either a door lock or door unlock option) a dry contact relay is included with the system for interfacing with virtually any door/turnstile lock mechanism. No printing.


health screening kiosk GRAFTON, WI – Frank Mayer and Associates, Inc. has partnered with Data Display Systems, a technology company that engineers electronic display systems, to develop a kiosk solution for employers looking to enact health screening and temperature checks at their worksites.

The kiosk screens employees and visitors through customizable health compliance questions as well as temperature testing using sophisticated sensor technology. Results are then communicated to a remote content management system that provides a secure record of compliance traceability using nondescript user identification.

The result is a health screening and temperature kiosk that not only promotes safer conditions in a large workplace, but provides accurate readings, communicates data in real-time, and drastically reduces the costs of employing a dedicated
temperature checker.

“We are excited to team with Frank Mayer and Associates to introduce a comprehensive system that protects employees and visitors while providing businesses with complete traceability,” says Bob Gatta, Chief Executive Officer at Data Display Systems, LLC. “This enables businesses to securely document compliance with CDC, state and local guidelines to sustain long-term business operations.”

“Businesses are looking for safe and effective ways to maintain workplace safety,” Mike Mayer, President at Frank Mayer and Associates, Inc. adds. “With the health screening and temperature kiosk, we’re providing companies with an easy way to protect employees while saving costs on other, more expensive options.”

For more information about the health screener kiosks, visit www.frankmayer.com/temperature-kiosk,or contact tempkiosks@frankmayer.com.

Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for businesses nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. Visit www.frankmayer.com for more information.

Data Display has cemented itself as a world leader in electronic display systems, earning multiple POPAI awards for creative engineering. Its emphasis on in-house engineering and prototyping, developing hundreds of custom circuits coupled with software development, and customer service distinguishes their products and collaborative creative process.

***
CONTACT: Dave Loyda, Director of Strategic Initiatives
Frank Mayer and Associates, Inc.
1975 Wisconsin Ave., Grafton, WI 53024
(855) 294-2875 | tempkiosks@frankmayer.com

Other Frank Mayer and Associates, Inc. news

COVID-19 Screening Solution From Kiosk Group – Full CDC Compliance and Accurate

Checkpoint COVID-19 Health Screening Kiosk

kioskgroup checkpoint 2 Reopening during the COVID-19 “new normal” brings a unique set of challenges for employers, starting with how to keep your employees and visitors safe.

The Center for Disease Control’s current guidelines recommend that employers should offer daily health screening checks before allowing entry into a facility.

Daily Proof of Screening

Kiosk Group’s CheckPoint Kiosk allows you to easily screen employees and visitors with a simple set of health screening questions. After screening, a date-stamped badge is printed for easy identification within your facility.

This touchless kiosk solution reduces the risk of COVID-19 transmission in your facility while protecting individuals’ privacy.

Simple, Touchless Interface

kioskgroup checkpoint 3 The kiosk interface is voice-activated for touchless interaction, reducing touch points that could potentially transmit the virus. The interface also supports touch for visitors who are unable to interact by voice or just prefer touch. An optional holder for sanitizer wipes or hand sanitizer is available separately to help keep visitors safe.

On-screen instructions show visitors exactly how to use the kiosk and what to expect.

• Roo Label Printer Kiosk
• 10.2-inch iPad
• Star Micronics TSP74311 Bluetooth Printer
• CheckPoint Software
• Sanitation Kit
• Graphics Kit

Solution Includes

COVID-19 Screening Solution
A date-stamped badge is printed after screening.

Voice Activated

The kiosk informs employees & visitors that they must be screened before entering.

Quick Screening

This screening consists of a short series of questions based on CDC guidelines for eligibility to work, including questions about fever, symptoms, and possible exposure.

Print Badge

People deemed to be low-risk receive a printed badge which must be worn at all times while in the facility. The badge includes the day of the week and date in clear, large text that can be easily checked while still maintaining adequate social distancing.

Next-Step Instructions

Anyone in a high-risk group is asked to leave the facility immediately and receives a printed set of instructions on what to do next.

How It Works

Privacy First

Designed around the idea of privacy first, our screening kiosk does not store any identifying data about those who have been screened. By providing physical proof that a visitor or employee has undergone screening, this solution avoids the privacy and security issues that affect many traditional check-in solutions.

Be sure and visit the extensive Checkpoint FAQ which includes pricing and terms.

Since 2006, Kiosk Group has been transforming self-service ideas into dynamic tablet kiosk solutions. Your business has special needs — let us show you how we can help.

For more information —

  • Phone: (301) 732-4629
  • eMail: HARDWARE-SALES@KIOSKGROUP.COM
  • Web: KIOSKGROUP.COM

Brochures and FAQ

CheckPoint Kiosk FAQ 8-18-20

Kiosk Group CheckPoint Screening Solution Flyer 6-25-20

Contact Now

Ideum Releases First-of-Its-Kind Ultra High-Definition (UHD) 55″ Portrait Kiosk with 3M Touch & Kinect Motion Tracking

Standing nearly 7 feet tall, the Portrait Touch & Motion Kiosk is a durable, secure solution for museums, tradeshows, retail settings, and other public installations

Source: www.prweb.com

Kiosk Manufacturer Association member drive

Less than 20 days to take advantage of the Charter Member December drive. $299 for 2016 this month.   You can join using Paypal or Credit Card.

Source: kioskindustry.org

Trade Show to be held in March in Vegas. 24 booth pavilion part of of DSE. Contact Craig or visit the site.  Charter Sponsors for 2016 being accepted.

Samsung Tablets In Schools

Tablets in Education

Great video about Samsung’s tablets in schools and how Samsung helps to bring innovation into learning.   This video highlights the Brüder Grimm Schule usage of tablets in the classroom.

While the video highlights some of the great teacher training, student interaction, and classroom usage, it does not mention the need for privacy or security to ensure appropriate usage by students.

 

More Tablet information

Pursuant Health kiosks for Diabetes to offer Risk Test – CDR – Chain Drug Review

Pursuant Health kiosks for Diabetes

diabetes kiosk
Kiosk by Frank Mayer Associates, Inc.

Pursuant Health’s national, in-store health kiosk network will begin connecting consumers to the American Diabetes Association’s Diabetes Risk Test.

Source: www.chaindrugreview.com

Pursuant Health said the ADA’s test, which helps build public awareness of the risks for type 2 diabetes, will be available through its more than 3,600 health kiosks in retail pharmacy locations, including such chains as Walmart and Safeway. Plans call for Pursuant’s kiosks to offer the test for three years, starting in November recognition of American Diabetes Month.

A Wheelchair That Lets You Stand – ADA Kiosk Standards for Self-Service Kiosks

Wheelchair Kiosk ADA

ADA kiosk, HIPAA kiosk, ADA tablet kiosk, HIPAA tablet kiosk, PCI, Section 508

New wheelchair that stands you up is nice technology. Video included. UPnRIDE is the name and invented in Israel.

https://upnride.com/

What is UPnRIDE

UPnRIDE is a wheeled robotic device, providing upright and seated mobility both for wheelchair users, and for anyone who is unable to, or has difficulty standing or walking.

UPnRIDE offers numerous medical, psychological, and economic benefits, ensuring safety while standing, sitting, and shifting between positions, in practically any urban environment.

Southco Locks and Latches Conversation

southco locks Southco Kiosk Locks

Recently we had the opportunity to sit down and speak with Southco and Mike Fahy.  I have know Mike since before 2010 when he assisted developing some locks for major rental bike program.

Locks and access control isn’t the sexiest stuff in the world but they are critical components.  Many people that we have worked with understand the value and benefit of good access technology.
Electronic Access Solutions

Southco Kiosk Locks

 

Display Mounts

southco2

 

Here are some materials that can be downloaded which talk about those items.

 

Bluetooth Controller  —  soutco-bluetooth-controller-vizpin\

Rotary lock brochure — southco-r4-em-9-series-literature

Fast Food & Biometric – KFC China Goes Facial Recog on us

KFC Biometrics

TechCrunch reports that KFC China is going to try facial recognition technology.  Couple that with demographic and historical data and you can begin to approach smart ordering.

Baidu and KFC’s new smart restaurant suggests what to order based on your face

KFC Biometrics

Baidu is demonstrating some of its most recent tech advancements in novel ways, including a partnership with KFC China (yes, the fried chicken KFC). The search giant sometimes referred to as the ‘Google of China’ partnered with KFC to open a new “smart restaurant” in Beijing, which employs facial recognition to make recommendations about what customers might order, based on factors like their age, gender and facial expression.

More Biometric Kiosk Information

https://kioskindustry.org/biometric-security-screening-kiosks-by-clear/

https://kioskindustry.org/global-entry-kiosks-biometrics-change/

Zebra Printers 403 and 203 End of Life Coming Up Soon

The workhorse printer for many kiosk manufacturers is the KR403 and the KR203 kiosk printers. These have been around in one iteration or another for over 20 years.  There are many other printers which replace the 203/403 but the closest we have seen in the Boca Lemur-Z printer (pictured next to 403 in feature image). Looks to be identical drop-in-replacement for existing mounts.

History

Some history on these printers. They were originally from Sweden and Tommy Wincent was the owner/president. Circa 1999. For the longest time the main company providing was Swecoin US and Elaine Bresnick.  Their big break came when IBM signed on for OEM.  Swecoin. The big selling point was the Loop Presenter. Eventually they moved production to Europe (Poland?) and suffered some quality issues. Zebra swooped in and bought them and had a good business for a long time.  Recently the wide A4 8000 was discontinued and most of us in the industry have been waiting/expecting for the other foot to drop.  Worth a nice scotch and nice cigar…

Announcement in NA and EMEA regions.

Kiosk KR403 and KR203 standard channel printers: End of Sale (EOS)

PMB-AIT10235: End of Sale of Kiosk KR403 and KR203 standard
channel printers in NA and EMEA regions as final phase-out of Kiosk printers.

1. Transition Overview
Advance notice of Final phase-out of Kiosk printers.

End of Sale announcement of Kiosk KR403 and KR203 standard channel printers in NA and EMEA regions.

Please note: This EOS announcement does not apply to custom KR403 and KR203 printers in NA and EMEA regions.

Existing custom KR403 and KR203 printers will be available until the end of 2021.

Effective immediately Zebra will no longer accept any new customization requests for Kiosk printers.

2. Product Transition Timeline and Mapping Table

Product Transition Timeline*
Date
Last Channel Return Date November 1, 2020
Last Book Date December 31, 2020
Last Ship Date March 31, 2021
End of Service Date December 31, 2026
* Note: Any changes to above timeline will be communicated via a revised Distributor Notice (DN) and/or
Product Marketing Bulleting (PMB).

Official End of life Notices

PMB_AIT10235NE-403

PMB_AIT10235NE 203

BOCA’s Lemur-Z Provides Easy Replacement for Zebra’s KR403/203 Kiosk Printer

Zebra Printer Replacement

Editor Note:  It is worth noting that the End of Life notices for the Zebra printers are in full force.  There are many other printers which replace the 203/403 but the closest we have seen in the Boca printer (pictured next to 403 in feature image). Looks to be identical drop-in-replacement for existing mounts.  An older iteration of the 403 is the Swecoin 7000 series which was the original model.

August, 21, 2020, Boca Raton, FL
zebra and boca
The Zebra KR403 is on your left and the Boca Lemur-Z is on the right. Click for a full size image and a good detailed view

BOCA’s Lemur-Z kiosk printer has attracted attention from kiosk manufacturers and end-users as a seamless replacement for older printer models, like Zebra’s KR403 and KR203. The Lemur-Z makes a costly kiosk re-design unnecessary, as customers can easily swap-out their legacy printer for the BOCA replacement.

Click image to see full size image

The Lemur-Z comes standard with a presenter and is available with a host of optional features, including roll holder, Ethernet, WiFi or Bluetooth interfaces, and low paper sensor.

Lemur-Z Resources:
 
CONTACT:
Boca Systems, Inc.
1065 South Rogers Circle
Boca Raton, FL 33487
E: boca@bocasystems.com
ABOUT BOCA:
For forty years, BOCA has been a leading manufacturer of ticket, kiosk and receipt printers.  BOCA’s printers are installed worldwide and are known for their speed, reliability and durability. Although BOCA’s wide range of products supports a variety of applications, BOCA’s engineering team welcomes unusual projects where they can take advantage of their expertise in printing, barcode, and RFID technologies.  Customers benefit from BOCA’s unique position as a manufacturer of both printers and stock, including tickets, wristbands, and labels.  BOCA produces over 1 billion tickets each year, and the company stands behind our product with our free print head replacement policy.

Kiosk ADA Accessibility Guidelines – August 2020 KMA Framework Available for Purchase

Guidelines Kiosk ADA Accessibility – August 2020

Kiosk ADA Accessibility

One of 10 or so diagrams of distance and accessibility for wheelchair users. This is the most common structural regulation along with sight and hearing impaired.

Too often when projects requirements are detailed, ADA and accessibility considerations are often reduced to the simple phrase, “Must be ADA compliant”.  This statement is open to definition and inevitably results in range of bids with widely different ADA “compliance”.

The Kiosk Manufacturer Association has looked at the various ADA regulations in the marketplace and distilled the “kiosk applicable” regulations.  There are actually two sets the KMA provides.

  1. Current regulations as stated.  These are the currently mandated regulations.  These have been reviewed by the U.S. Access Board. One of the main future objectives of the U.S. Access Board is harmonizing the U.S. regulations with the European regulations so there is one worldwide standard. The reference docs for this include:

    1. ADA 2010

    2. Section 508

    3. DOT Air Carrier Access

    4. Other standards to consider: Canadian standards, WCAG, European EN301-549 as well as EMV, state jurisdictional laws and supplemental regulations such as HIPAA, Medical, UL and more.

  2. Code of Practice (Going Forward) – taking the existing standards and restructuring them along with adding in some new technology (voice command e.g.) the KMA developed the Code of Conduct going forward. The intent is to have this ANSI certified and referenced by the U.S. Access Board.

    1. Definitions and Applicability – A note about other standards – certain kiosks may be subject to additional standards. Examples: Airport kiosks must comply with the standards defined by the Air Carrier Access Act. Kiosks procured for federal contracts (or purchased by some municipal and education customers) must comply with the Revised Section 508 Standards. ATMs 2010 ADA, etc.

    2. Functional Performance Criteria

      1. 302.1 thru 302.9
    3. Installation & Environment

    4. Clear Floor or Ground Space

    5. Closed Functionality

    6. Biometrics

    7. Privacy

    8. Standard Connections

    9. Operable Parts

      1. 407 Operable Parts
      2. 408 Display Screens
      3. 409 Status Indicators
      4. 410 Color Coding
      5. 411 Audible Signals
    10. Software

      1. General (501)
      2. Interoperability with Assistive (502)
      3. Captions 1.2.2
      4. Audio Description 1.2.3
      5. Contrast 1.4.3
      6. Low Audio 1.4.7
      7. No Background
      8. Focus Order
      9. Focus Visible
      10. Pointer Cancellation
      11. Target Size
      12. On Focus
      13. Error Identification
      14. Labels or Instructions
    11. Tactility, Voice Recognition and Speech Command

      1. Visual Display Screens
      2. Tactilely Discernible Controls.
      3. Alphabetic keys
      4. Numeric Keys
      5. Audible Output
      6. Voice Recognition and Speech Command
  3. Recommendations for distribution

      1. It is recommended that only ‘accessible’ kiosks be installed until 25% of the total kiosk population in any given location, grouping, common purpose or application meet Standards for Accessible Design

      2. This minimum kiosk population density applies to owned, jointly owned, leased, shared use, controlled, franchised or operated kiosks or other ICT terminals deployed in public spaces, public amenities and in places of public accommodation or service.

      3. To comply with the ACAA Standards for Accessible Design only ‘accessible’ kiosks should be installed until 25% of the kiosk population meets the requirements for Accessible Design.

      4. To comply with the ACAA, 25% of the kiosk population, located together for a common purpose(s), in a group, line or other configuration, must be compliant by December 12th 2022

  4. Acknowledgments –

    Contributing KMA sponsors – Olea Kiosks, KioWare, Nanonation, Pyramid, Frank Mayer, Vispero, ZIVELO, KIOSK Information Systems, DynaTouch, TurnKey Kiosks, 22 Miles, Peerless AV, Parabit Systems, Qwick Media, LG-MRI, Lexmark, Intel Corporation, AudioEye, PROVISIO, Kiosk Group, OptConnect, CSA Self-Service, Storm Interface, Tech For All, Mimo Monitors, UCP Unattended Payments, OTI Global and Evoke.

    Additional Consulted – IMPRESA, TouchPay, Acquire Digital, Self Service Networks, Panel Brite, TTCE, SEKO MedTec, Marathon, CUSTOM, TOKENWORKS, Insight Touch, Microcom, TECA, STEGO, Practical Automation, Ingenico, Esper. IO, Axiohm, TDS TOUCH, Evolis, BOCA Systems, URway Holdings, Alveni, Kiosk Innovations and Apriva. We also recognize multiple retailers, the RNIB (via proxy), NCR Dundee and the University of Maryland for their contributions.

  5. For more information

The KMA provides this information in complete form to any and all companies looking to deploy a self-service kiosk project or having deployed a self-service kiosk project.  For qualified deployers (state, local and federal agencies) a small administration fee of $249 is the only cost.  For manufacturers and vendors there is a separate pricing structure based on company size.  Contact craig@kma.global or call at 720-324-1837.

Speech Command Hardware for Self-Service by Storm Interface Announced

Voice command microphone
Click to see full size image of voice command microphone for self-service by Storm Interface

Storm-Interface News Link – Self Service Terminals with voice recording, voice recognition or speech command features are now deployed in public locations. However, this has raised concerns about privacy and led to calls for the government to review privacy regulations.

The presence of any active (recording) microphone must be immediately obvious to anyone within recording range. It may also be required that microphones situated in public spaces are, by default, maintained in a muted (or closed) condition until required for use.

To indicate the presence of an active recording system the Storm ATP Microphone Activation Sensor features a highly visible and tactile microphone icon. The device also includes an infrared (IR) proximity sensor that can be used to activate a microphone for Speech Recording or Voice Commanded applications. When a microphone is activated (live) the microphone icon is illuminated with a bright white light. An audio tone or message can also be triggered to indicate the mic is now ‘live’. A confirmation key press or screen tap can also be requested to confirm agreement.

As manufacturers of microphones strive to achieve ever wider fields and range of voice reception, Storm have recognized that this is not appropriate when voice recognition technology or concierge services are provided in a public environment. “It is our objective to provide high-fidelity voice reception within a strictly limited field of reception designated as the Addressable Zone”, says Peter Jarvis (Senior Exec VP). This Beam Focusing technology limits voice reception or voice recording to the zone immediately in front of the terminal. Only when that zone is occupied by an informed (microphone aware) terminal user will the microphone be activated.

This defined field of reception and confirmed presence of a valid user also reduces the amount of non-relevant voice data analysis. As an example; consider a drive-through food ordering point. If the beam focused microphone can be automatically muted when there is no-one in the addressable zone, then the system is not required to continuously analyse or differentiate between traffic noise, barking dogs and a human voice to correctly interpret a valid food order.

This method of targeted voice analysis can be achieved by use of the Mic Activation Sensor used in combination with Storm’s beam focused Far Field Voice Array Microphone. Both devices are designed and constructed to survive in exposed or public environments.

Download File (PDF)

Background Information:

About Storm Interface

For more than 30 years Storm Interface have designed and manufactured secure, rugged and reliable keypads, keyboards and interface devices. Storm products are built to withstand rough use and abuse in unattended public-use and industrial applications. Storm Assistive Technology Products are recognized by the Royal National Institute for Blind People under their ‘RNIB Tried and Tested’ program.

www.storm-interface.com

Ticket Printer Adds Pinch Holder For Labels and other Thick tickets

Editor Note: Microcom issued press release for a new feature found on their 2″ and 3″ kiosk printers. They are calling it a pinch holder. This is basically a presenter meant for labels and thick materials: entertainment tickets, cinema tickets, visitor management badges, tags, wristbands. Thickness up to 7.5 mil thick.  There is an illuminated bezel option as well, just like what is found on the receipt printer.

Microcom Corporation introduces a new pinch holder for thermal ticket printer with purpose of dispensing labels, tickets, and other thick materials.

Lewis Center, OH,

Ticket printer
Click for full size image

August 25, 2020 – Microcom Corporation is pleased to introduce a new pinch holder available for 238M and 338M kiosk printers. The 238M and 338M are 2” and 3” wide print mechanisms that can be configured in a variety of ways to reliably print on an assortment of materials including labels, tickets, tags, wristbands, and continuous roll paper.

Executive Vice President, Steve Wolfe explains, “The kiosk market is always finding new ways to provide solutions to existing problems. Self-service is moving beyond the self-checkouts found in grocery stores.

ticket printer
Click for full size image

Kiosks now allow people to tag their own luggage, ship and label packages, weigh your own produce; COVID-19 has accelerated the adoption of these kiosks, as well. That’s why we created a new pinch holder that works with thicker materials because standard presenters are only reliable with receipt-style papers.”

The new pinch holder is paired with a heavy-duty, guillotine cutter to create a configuration capable of cutting and presenting materials up to 7.5 mils (.0075”) thick. It can be programmed to hold a ticket for a desired amount of time or until taken by a user. An optional illuminated bezel can be added to this configuration as well.

PDF Brochure

KioskGroup Checkpoint FAQ For Voice Controlled COVID-19 Screening

Here is the FAQ for the KioskGroup Checkpoint Solution

CheckPoint Kiosk FAQ

What is CheckPoint Kiosk?

CheckPoint Kiosk is a non-thermal camera, health screening kiosk that allows you to easily screen employees and visitors with a simple set of health questions. After screening, a date-stamped badge is printed for easy identification within your facility.

Does the kiosk include thermal temperature screening?

No. CheckPoint does not include thermal temperature screening and instead asks the user a series of questions to determine their risk level. Since thermal cameras have not been proven completely reliable and many infected people are asymptomatic, the CheckPoint kiosk depends on CDC-approved screening questions.

How can I tell if someone has passed screening?

After successful screening, a date-stamped badge is printed with the day of the week, date, and time in large text. Everyone in your facility must wear a badge with the current day clearly showing at all times.

How are new visitors coming in notified of the screening requirement?

Anyone coming into your building is instructed to stop for screening by the large graphic panel mounted on the rear of the kiosk. We recommend placing the kiosk close to the front entrance in a position where it cannot be missed.

Is any identifying data stored about the person being screened?

No. US employment law tightly regulates how health data of employees is stored and managed. While emergency exceptions have been carved out during the current pandemic, these exceptions are not clearly defined and can expose a business to significant liability.

How many kiosks do I need?

You will most likely need a kiosk for every entrance into your facility. If you have a high volume of employees or visitors entering at a single time, you may want to consider additional kiosks to expedite screening and encourage social distancing. You may choose to limit alternate entrances while running screening and instruct people coming into your facility to use one or more primary entrances. If you need a way to direct individuals to these entrances, we offer custom printed signage as an optional add-on.

Will voice-recognition work in noisy environments?

Voice-recognition requires that the iPad’s microphone can clearly distinguish the user’s voice from background noise. Noisy environments can interfere with recognition. In this case, the user can touch the on-screen answers. A 1 hand sanitizer pump bottle is mounted on the kiosk if users wish to sanitize their hands after interacting with the screen. If you are installing CheckPoint in a noisy environment where voice recognition is unlikely to be successful, please notify us when ordering so we can provide a version of the software and signage that removes the voice activation feature.

How long does screening take?

Initial screening generally takes less than one minute. As employees become more familiar with the questions, this time decreases to 30 seconds or less.

What questions are asked during screening?

After asking the user to agree to wear a mask and practice social distancing within the facility, CheckPoint asks each individual about fever, symptoms, and possible exposure. A complete set of questions and the decision tree can be reviewed here.

Individuals are deemed to be high-risk if they:

● have had a fever over 100.4° F (38.0° C) or used any medicine to reduce a fever in the last 24 hours
● have had symptoms associated with COVID-19 in the last 14 days, including fever or feeling feverish (chills, sweating), new cough, difficulty breathing, sore throat, muscle aches or body aches, vomiting, diarrhea, or new loss of taste or smell and symptom onset was less than 10 days ago or symptoms are not improving
● have reason to believe that they been exposed to or acquired COVID-19 in the last 14 days, This is in line with current CDC guidelines and will be updated if that guidance changes.

Can I customize the questions?

No. Questions are based on the current Center for Disease Control (CDC) recommendations for health screening and discontinuance of isolation for individuals showing symptoms. However, messages shown when a person fails screening can be customized (see below for details).

Will the questions be updated when Center for Disease Control (CDC) guidance changes?

Yes. We are monitoring the CDC’s website and will update questions automatically when their recommendations change.

What happens when a visitor or employee fails screening?

A label is printed with instructions on what the person should do next. The text shown and printed can be customized separately for visitors and employees and updated from within the app’s settings.

How much does each kiosk cost?

The price per kiosk is $4,195 US plus tax and includes shipping anywhere in the continental United States.

Do you offer volume discounts?

Discounts are available for single purchase orders over 50 units. Please contact hardware-sales@kioskgroup.com for special volume pricing incentives.

How do I pay for the kiosk?

Contact a Kiosk Group Sales professional at hardware-sales@kioskgroup.com to start the process. Our experienced representatives will send you a form to get required information. Upon receipt of that information, we will send a complete quote outlining all of the solution details, pricing and tax. You can accept and pay online, call our office at 301-732-4629 x116 to provide your credit card over the phone, or pay via ACH (with bank information will be provided upon request).

What components are included?

The CheckPoint kiosk includes:
● Roo printer kiosk – steel enclosure with durable silver powder coat paint finish; rear keyed-lock access for full-front printer label replenishment.
● 10.2 “ iPad enclosure with microphone access grill – black textured ABS construction for easy cleaning, secure toolhead lock located beneath enclosure for easy removal if needed
● Star Micronics TSP743II Bluetooth printer – high speed for commercial use
● Roll of label stock (900 labels)
● Sanitizer pump bottle for hand sanitizer (hand sanitizer gel not included)
● Disposal bin for printed label backing
● Rear-mounted sign with easy-to-understand instructions
● Power strip for standard power outlet
● QuickStart instructions + hardware kit
● Packaging with pallet & shipping within the continental US

A 10.2-inch iPad with Retina display, 32 GB of storage, and WiFi is included as a separate one-year lease with options to renew leasing if continuing to use CheckPoint or buy out at the end of use for a $1 payment.

While this is structured as a lease, you are under no obligation to return the tablet to Kiosk Group.

The CheckPoint software is included as a separate annual subscription and requires the iPad to be leased from Kiosk Group for installation and use. Pay-In-Advance 2-year software incentive – pay for 2 years now, save $300 per unit, 2 nd year software renewal subscription fee only $695.

Additional coverage for the printer and tablet are available as optional add-ons.

Why must the iPad be leased from Kiosk Group?

The CheckPoint kiosk comes with software pre-installed and ready to go out of the box. To provision and manage the iPad tablet, we use Apple’s Device Enrollment Program (DEP) and mobile
device management software. In addition, the CheckPoint app is distributed as a Custom B2B app through Apple Business Manager (ABM). Apple’s terms for these programs clearly state that Kiosk Group must retain ownership of the iPad while it is enrolled in our DEP or has the CheckPoint app installed.

What happens at the end of the iPad lease or when I no longer want to use CheckPoint?

If you want to continue to use CheckPoint screening, you will need to renew the existing iPad lease and software subscription. The cost for the annual renewal is currently $995 annually paid in advance. Otherwise, at the end of the lease period or when you choose to no longer use the CheckPoint screening, you can return the iPad or buy out the lease for a $1 payment. After the buyout, the iPad will be released from Kiosk Group’s Device Enrollment Program account, wiped remotely to remove the Checkpoint software and mobile device management profile, and ownership
officially transferred.

What happens if the leased iPad is damaged or lost?

The customer assumes responsibility for the iPad for the full lease term. If the iPad is damaged, lost, or stolen during this period, you must notify Kiosk Group immediately and will be responsible for paying for a replacement if you want to continue to use CheckPoint. Additional AppleCare+ coverage is available as an optional add-on at the time of purchase and covers up to
two incidents of accidental damage with a deductible. See below for details.

I already have my own iPads – can I use these for CheckPoint instead of leasing?

For deployments of more than 100 kiosks, we can optionally set up a separate instance of the CheckPoint app that would be linked to your organization’s Apple Business Manager account. In this instance, you would be responsible for provisioning and managing the iPads on your own.

What am I responsible for providing?

Label stock, liquid hand sanitizer and a WiFi internet connection. While we provide an initial roll of label stock, subsequent refills are the responsibility of the end customer.

Additional cases of 12 rolls (900 labels per roll) can be purchased from Kiosk Group at a cost of $195 per case (approx. $.02/label). The kiosk ships with an empty pump bottle for hand sanitizer. Purchasing hand sanitizer to fill this bottle or replacing it with a new bottle is also the responsibility of the customer. If you do not want to offer hand sanitizer, the sanitizer mounting kit can be removed from the kiosk at any point.

Is an internet connection required?

Yes. CheckPoint is a hosted solution, which means an internet connection is required for use. If you do not have a reliable WiFi signal where the kiosk is to be placed, we can provide a kit to connect the iPad to wired Ethernet for an additional fee.

Can I customize the printed badges?

Pre-printed label stock can be used with CheckPoint if you want the badge to show your organization’s logo or imagery at the top of the badge. Please contact us to discuss how much of the label can be pre-printed and arrange for the alternate badge layout required.

Can I purchase additional badge labels?

Yes. Additional rolls of badge labels are available in cases of 12 rolls (with 900 labels per roll) for $195 per case.

Can I customize the graphic panel that comes with the kiosk?

Custom graphics for the rear panel are available for an additional $129 each.

Can the kiosk be set up outside?

No. CheckPoint kiosks are designed for indoor use and are not weather-proof.

How does shipping work?

The kiosk is shipped fully assembled on a pallet with protective packaging. The graphic panel packaged separately, ready to attach and set in place for plug-and-play operation. A QuickStart guide for connecting to power and WiFi, loading label stock into the printer and attaching the rear sign is also included. Packaging and freight shipping within the continental US are included for loading dock delivery. If a lift gate or indoor delivery is required, there will be an additional $100 fee.

What is required to set up the kiosk?

Software for your CheckPoint kiosk comes pre-installed and configured. For on-site setup, your team will need to:
● attach the graphic signage panel to the kiosk
● fill the provided sanitizer pump bottle or add your own bottle of sanitizer gel
● connect the iPad to power and WiFi
● connect the printer to power and confirm that the printer’s Bluetooth connection to the tablet is working
● launch the CheckPoint app

What tools are required for unpacking and assembly?

(pending answer)

How often does the printer need to be refilled?

Label stock for the printer comes with 900 labels per roll. How frequently this will need to be replaced will depend on traffic at your location. The CheckPoint kiosk opens through a keyed lock at the rear of the enclosure. The front hinges out to provide access to the printer. The top of the kiosk front should be supported with a hand while opening. Nothing has to be removed and changing out label stock should only take a couple of minutes.

Is technical support available?

We provide complete documentation for setting up your CheckPoint kiosk and email support is available weekdays from 9am to 5pm. For questions about the CheckPoint software, please contact software-support@kioskgroup.com. For questions about the kiosk enclosure and hardware components, please contact hardware-support@kioskgroup.com. For repairs or warranty coverage for the tablet or the thermal label printer, Kiosk Group will provide email contacts through our support portal once a ticket is opened. Please email hardware-support@kioskgroup.com for instructions.

What warranty is provided?

There is a one-year warranty on all items manufactured by Kiosk Group, including the kiosk enclosure and graphics. The tablet and all peripherals are provided with the manufacturer’s warranty only. Additional support and warranty coverage is available for each as an optional add-on. All software is provided as-is. If voice recognition is not possible in your facility due to background noise, an alternate version of the software without voice recognition will be provided. Graphic panels without the voice activation indicator are available for $129 each or can be substituted on request for the standard panel at the time of purchase for no additional charge.

Is additional support & warranty coverage available for the tablet and/or printer?
Yes.
Optional Swap-a-Star Printer Replacement – for $69 additional per unit, your kiosk can be registered with our printer partner, Star Micronics, who will be the printer replacement depot for your kiosk for 24 months from date of purchase. If a new printer is required after troubleshooting any printer issues, Star Technical Support will drop-ship a replacement printer to your location overnight. This coverage can only be added at time of purchase and is linked to the serial number associated with the printer.

Optional AppleCare+ Coverage – for $169 additional per unit, AppleCare+ extends your iPad warranty coverage to 24 months and includes up to two incidents of accidental damage coverage. Each incident is subject to a service fee of $49, plus applicable tax. AppleCare+ also adds 24/7 priority access to Apple experts by chat or phone. This coverage can only be added at time of purchase and is linked to the serial number associated with the iPad. This coverage is transferred along with ownership at the end of the lease.

What is the return policy for the kiosk?

Due to the current business environment, CheckPoint kiosks are not returnable. All sales are final.

Billing information needed:

● Company Name
● Contact name, phone number and email address
● Please note the information above must match the billing and contact information on your credit card. You may also pay by ACH.
● Billing street, city, state, zip code

Delivery address:
● Company Name
● Contact name, phone number and email address
● Shipping street, building number, etc.
● City, state, zip code
● Indicate whether tax-exempt or not and provide a copy of your tax exempt certificate.

UV Antibacterial

UV-C Antibacterial Solutions

This is our general synopsis page of UV Resources and information.

UV-C Antibacterial Light

Another antibacterial  tool is UV-C light. It however has many cautions.

UV-C News

  • 08/23 — Article on UV-C Wands from CNET. The dangers of. LINK

What Are Germicidal Lamps?

Germicidal lamps emit radiation in the UV-C portion of the ultraviolet (UV) spectrum, which includes wavelengths between 100 and 280 nanometers (nm). The lamps are used in a variety of applications where disinfection is the primary concern, including air and water purification, food and beverage protection, and sterilization of sensitive tools such as medical instruments. Germicidal light destroys the ability of bacteria, viruses, and other pathogens to multiply by deactivating their reproductive capabilities. The average bacteria may be killed in 10 seconds at a

Blade UV-C cleaner
The handheld, portable UVC Blade deactivates bacteria, viruses and fungi in hard to reach places and in environments that only need occasional exposure to UVC light. It is also an effective solution for mold remediation.
The Blade features an on/off safety switch, and a comfortable handle that minimizes grip discomfort.
Hazard and Risks from Germicidal Lamp UV Radiation

UV radiation (UVR) used in most germicidal bulbs is harmful to both skin and eyes, and germicidal bulbs should not be used in any fixture or application that was not designed specifically to prevent exposure to humans or animals. UVR is not felt immediately; in fact, the user may not realize the danger until after the exposure has caused damage. Symptoms typically occur 4 to 24 hours after exposure. The effects on skin are of two types: acute and chronic. Acute effects appear within a few hours of exposure, while chronic effects are long-lasting and cumulative and may not appear for years. An acute effect of UVR is redness of the skin called erythema (similar to sunburn). Chronic effects include accelerated skin aging and skin cancer. UVR is absorbed in the outer layers of the eye – the cornea and conjunctiva. Acute overexposure leads to a painful temporary inflammation, mainly of the cornea, known as photokeratitis. Subsequent overexposure to the UV is unlikely because of the pain involved. Chronic exposure leads to an increased risk of certain types of ocular cataracts. Working unprotected for even a few minutes can cause injury. It is possible to calculate the threshold for acute effects and to set exposure limits. It is not possible, however, to calculate threshold for chronic effects; therefore, because no exposure level is safe, exposure should be reduced as much as possible.

UV-C Handheld Blade FAQ

  1. How does one use it?

With the Blade unit, all you need to do is get it as close to the surface as possible and pass it over the surface. Being one inch away, a few seconds exposure kills all bacteria and virus.

  1. How long does it take?

Some take a little longer than normal but a few seconds is plenty if 1 inch away

  1. What is the wrong way to use them?

You don’t shine the light up or at anyone and the operator should wear safety glasses which we include with every unit

  1. How does it handle oily fingerprints and smudges?

The surface should be wiped down for the best application

  1. These should be used in off-hours when no customers or patients around?  Example: the front lobby of VA where check-in’s are taking place.

They can be used 24 hours a day, you just need to have people stand back while you run the unit over the surface

UV-C Resources

From Our Award Article – Link

Last Updated on 

Editors Note: Back in 2016, four years ago, we were given an award for developing UV-C technology embedded in a patient check-in kiosk. We looked at many potential solutions, and the final two candidates were UV-C and Copper. Copper has some real advantages, and it has the data and the approvals to go along with it. Like any other solution, though, it has its disadvantages. It kills bacteria, but the rate of kill is slower. It is safer, but it is more expensive. A targeted, comprehensive approach to battling bacteria is the best approach. In the end, for the kiosk, UV-C was the clear winner.

The question might be why were more not sold then. Good question. And we think the answer is again, a combination of factors. The two primary ones are 1st; there was no subsequent independent lab testing. That costs money, and a small company must be frugal—secondly, the cost premium. Too often, customers, even those in the public health sector, see the least price, and make the short term cheaper selection.

Four years later, they are maybe adding all types of antibacterial protection, and issuing press releases how they are “now” better serving their patients. They could have been sending out PRs that from the get-go, they have always cared. Plus they would’ve saved the additional money. And likely, fewer patients might have been infected at the hospital.

For a full wrap on antibacterial solutions, including Copper and UV-C, see the main Antibacterial page here onsite. We’ve included at the bottom of the article below, the useful UV-C links.

Our recommendations for these technologies at the current time?

  • Copper plodding on fixtures, handles in facilities is a good idea
  • Spot cleaning with handheld UV-C during maintenance cycles is good
  • There are now UV-C systems for ceiling lights which sanitize the air in the room (think sitting in a dentist office or chair e.g.)

The following is the originally posted press release from 4 years ago.

Videos

How a Touchless Kiosk Interface Fits Into Your Business

touchless kiosk interface
Click for full size image of touchless kiosk interface

By: Chris Fravel, Marketing Specialist for KioWare Kiosk System Software

COVID-19 has shifted the way we as a society views cleanliness and personal hygiene. There is a new importance placed upon these principles that many people are prioritizing over everything else in their day-to-day activities as evidenced by industries shifting to a mostly work-from- home -style schedule. When people aren’t in the safety of their own homes, it’s not uncommon to see them regularly applying hand sanitizer,; wearing masks in public areas,; and keeping an appropriate social distance from other people; and more habits that were not commonly seen before the global pandemic of 2020.

That begs the question as to how businesses can maintain regular operations while also keeping in mind the newfound importance of minimizing the spread of bacteria. A growing number of businesses is discovering that implementing a touchless interface to their self-service kiosks covers most of those bases. This is how a touchless kiosk interface does it:

1. A touchless kiosk interface allows for the same interaction without physically contacting the surface of the self-service device. Minimizing the amount of contact an end-user has with your self-service kiosk is one thing, eliminating it is another thing entirely. This can be accomplished by scanning a QR code to access a secure connection between the kiosk device and the end-user’s personal mobile device.

2. Maintaining a self-service kiosk option allows end-users to avoid person-to-person contact with your human workers. Over the past few months, researchers have narrowed down the most common way to transmit COVID-19: person-to-person. It is estimated that interactions between unmasked COVID-19 carriers and unmasked healthy individuals have a 90% chance of resulting in a healthy individual becoming infected. Masks greatly reduce the spread of infection but do not eliminate it, so providing self-service options to minimize person-to-person interactions where possible is essential.

3. Implementing a touchless kiosk solution helps the sanitization supply chain recover. Over the past five months, it has been extremely difficult to purchase cleaning and sanitization supplies. These products have been in such high demand to maintain a level of social cleanliness that suppliers have been operating on a perpetual back-order status since the start of the pandemic, and an alternate solution could alleviate some of that stress on the supply chain. Allowing people to interact with a kiosk through their own personal device will create a gap where products like hand sanitizer or sanitizing wipes would normally be used to reduce the chance of pathogen spread. That begs the question as to how businesses can maintain regular operations while also keeping in mind the newfound importance of minimizing the spread of bacteria. A large number of businesses have discovered that implementing a touchless interface to their self-service kiosks has covered most of those bases. Here’s how a touchless kiosk interface does it:

4. A touchless kiosk interface allows for the same interaction without physically contacting the surface of the self-service device. Minimizing the amount of contact an end-user has with your self-service kiosk is one thing, eliminating is another thing entirely. This can be accomplished in a number of ways, one of them is scanning a QR code to access a secure connection between the kiosk device and the end-user’s
personal mobile device.

5. Maintaining a self-service kiosk option allows for end-users to avoid person-to-person contact with your human workers. Over the past few months, researchers have narrowed down the most common way to transmit COVID-19: person-to-person. It’s estimated that interactions between an unmasked COVID-19 carrier and an unmasked healthy individual has a 90% chance of resulting in the healthy individual becoming infected. Adding masks to the two hypothetical people in those scenarios begins to reduce the chance of infection, but never completely eliminates it. While COVID-19 can still be spread by touching some surfaces contaminated with the virus, it is far less likely to infect a person compared to a person-to-person interaction.

6. Implementing a touchless kiosk solution allows resources that are being otherwise drained to maintain a level of social cleanliness to recover due to a lack of necessity. Over the past five months it has been extremely difficult for anyone, businesses and consumers alike, to purchase cleaning and sanitization supplies like liquid solutions and paper products. There has been such a high demand that suppliers have been operating on a perpetual back-order over the duration of the pandemic and an alternate solution could alleviate that stress on the supply chain. Allowing for people to interact with kiosk through their own personal device will create a gap where products like hand sanitizer or sanitary wipes would normally be used to reduce the chance of pathogen spread.

To address the issue of spreading germs via kiosk touch screens long before COVID, KioWare Kiosk System Software began development on a touchless interface. The impact of COVID-19 accelerated development, and last month, KioWare introduced Allow me to introduce KioTouch™ — the a touchless kiosk interface solution designed by KioWare Kiosk System Software. KioTouch allows for an end-user to interact directly with a kiosk via their personal mobile device by scanning a QR code that is displayed on the attract screen. At that point, a trackpad-style mouse is displayed on the end-user’s device, giving them complete control of the kiosk ’s screen functionsjust as they would have control during normal, physical interface. The trackpad is responsive to clicks, swipes, and all other normal mouse functions. When If a field requires text to be entered, a simple click into the text field ofusing the trackpad onto the field will bring up a keyboard on the end-user’s device, allowing them to enter text as if they were sending a text message or e-mail. At the conclusion of the user’s session, KioTouch can be programmed to display content of the kiosk deployer’s choosing such as, but not limited to, a website, loyalty app, newsletter, or simple “thank you” message.

If you would like to see KioTouch in action, click here .

KioTouch is compatible with any kiosk system software and can be installed on any self-service device, whether it be a full-sized kiosk unit built into a display or a smaller device that would normally be handheld for the end-user. KioWare is not required to run KioTouch, but it is integrated into the latest versions of KioWare for Windows and KioWare for Android and easily activated with a subscription license. and can be installed on any self-service device, whether it be a full-sized kiosk unit built into a display or a smaller device that would normally be handheld for the end-user.

The world around us is changing. People are viewing the world through a new lens, one that emphasizes the importance of reducing germ and pathogen spread. This new perspective means businesses are going to need to get be creative with accommodating the sanitary desires of its customers or continue to deal with closures and limited services due to mandates put in place by governments. Creating a touchless experience with a seamless interface on self-service kiosks without sacrificing a seamless interface will be crucial to thriving in this new era of limited human interaction and higher standards of cleanliness and sanitation.

Are you prepared?

KioTouch Ad 2020 KioTouch Ad 2020-compressed

For Touchless Kiosk Software Contact KioWare

Temperature Kiosk – Explanation of FDA Non-Enforcement Letter

Mockup notice by IPVM
Mockup notice by IPVM

With regard to the FDA, they issued a statement in April 2020 that they “don’t intend to object” to those selling such cameras without FDA 510(k) clearance and the reason why:

Many of the approved manufacturers (14) are at a disadvantage in the near term.

For reference here is the actual FDA Enforcement Letter dated April 20. FDA COVID-19-Thermography-Devices-Guidance_0_0

Here is a point by point explanation of FDA statement.

FDA Reasoning: Fighting Shortage

The FDA said it is doing this as it wants to address the shortage of such devices

Policy Only Temporary

The FDA emphasized that this guidance is temporary:

Fever Cams Considered Medical Devices

Despite some companies falsely claiming their fever cameras are somehow not medical devices, in this guidance, the FDA clearly states that it does consider these products medical devices and under its regulatory purview

“Undue Risk”

However, the FDA emphasized, in the same guidance, that this only holds “where such devices do not create an undue risk”

FDA Recommendation: Only Use With Thermometer

Yes, the FDA said that 510(k) clearance is temporarily waived, it did state this was as long as the cameras are for “triage use”, i.e. the cameras are paired with a body thermometer to confirm whether the person actually has a fever

FDA Testing/Labeling Recommendations

The FDA recommended the fever cams are “tested and labeled consistent with the following ISO standard: IEC 80601-2-59:2017” or any “alternative performance specifications that provide similar results to IEC 80601-2-59:2017”.

The FDA recommended thermal cams are tested under following “performance specifications” including “measurement uncertainty, is less than or equal to ±0.5°C (±0.9°F) over the temperature range of at least 34-39°C (93.2-102.2°F)”

FDA Recommends Cameras Only Used One Person at A Time

Companies touting multiple goes against the FDA

Prominent Notice Labelling

A ‘prominent notice’ should be included, explaining the measurement should not be solely or primarily relied upon to diagnose or exclude a diagnosis of COVID-19, or any other disease

Mockup by IPVM

Performance and Labeling FDA believes such telethermographic devices will not create such an undue risk when the following circumstances related to the performance of the device and the transparency and clarity of information in the product labeling are present.

FDA recommends that the device:

1) Is tested and labeled consistent with the following standard: IEC 80601-2-59:2017: Medical electrical equipment – Part 2-59: Particular requirements for the basic safety and essential performance of screening thermographs for human febrile temperature screening; OR

2) Is tested using alternative performance specifications that provide similar results to IEC 80601-2-59:2017. This could include:

a) The laboratory temperature accuracy of a screening telethermographic system, including the measurement uncertainty, is less than or equal to ±0.5°C (±0.9°F) over the temperature range of at least 34-39°C (93.2-102.2°F);

b) The system includes an accurate blackbody temperature reference source; 10

c) Both stability and drift are less than 0.2°C (0.36°F) within a timeframe specified by the manufacturer; and

d) The device risk assessment addresses all potential safety issues, including:

i) Electrical safety;

ii) Electromagnetic compatibility;

iii) Mechanical safety;

iv) Excessive temperatures and other hazards;

v) Accuracy of controls, instruments, and information display;

vi) Considerations for software associated with Programmable Electrical Medical Systems including network connections;11 and

vii)Usability.

In addition, FDA recommends that the devices described above use labeling that helps users better understand the device, such as:

1) The labeling includes a prominent notice that the measurement should not be solely or primarily relied upon to diagnose or exclude a diagnosis of COVID-19, or any other disease;

2) The labeling includes a clear statement that:

a) Elevated body temperature in the context of use should be confirmed with secondary evaluation methods (e.g., an NCIT or clinical grade contact thermometer);12

10 This is usually a blackbody (idealized physical body that absorbs all incident electromagnetic radiation) with known temperature and emissivity that can be used for thermal drift compensation.

11 For more information on this recommendation, see Clause 201.14 of IEC 80601-2-59: 2017.

12 This labeling recommendation is consistent with IEC 80601-2-59: 2017.

Contains Nonbinding Recommendations 6

b) Public health officials, through their experience with the device in the particular environment of use, should determine the significance of any fever or elevated temperature based on the skin telethermographic temperature measurement;

c) The technology should be used to measure only one subject’s temperature at a time; and

d) Visible thermal patterns are only intended for locating the points from which to extract the thermal measurement.

3) The labeling includes a clear description of:

a) Device performance specifications and the methodology and frequency of any calibration needed to maintain the labeled specifications;12

b) How to use the thermal image to make a temperature measurement to within the stated device accuracy;

c) A description and purpose of the blackbody reference source (used for thermal drift compensation) and its importance in obtaining an accurate temperature assessment;

d) The reference body site used for temperature estimation, including any calibration or correction needed to estimate the temperature at that location, and the accuracy of the measurement at the reference site (e.g., oral, tympanic membrane);

e) How different environmental and system setup factors can affect the measurement, including the body site chosen for measurement, the condition of the screening site (e.g., screening background, ambient temperature and humidity, airflow);13

f) Different factors to consider in the design of the facility protocol (e.g., installation, viewing angle, blackbody temperature reference source); 14

g) The installation procedures and qualification testing that should be performed during installation or when imaging equipment is being relocated;15 and

h) The appropriate imaging distance based on the spatial resolution and performance of the camera. 16

4) The labeling references and is consistent with the guidelines in ISO/TR 13154: 2017: Medical electrical equipment — Deployment, implementation and operational guidelines for identifying febrile humans using a screening thermograph; and

5) The labeling highlights the differences in design, indications, or functions, as applicable, compared to the unmodified, FDA-cleared version of the product or includes a clear identification that the device is not FDA-cleared or approved.

Comments from one FDA approved vendor
Most of the more reliable systems such as FLIR, Emitted, and ICI, use a “sampled average” method to determine the temperature thresholds, (not absolute temperature), and once established, it is used to screen for outliers.
The sampled average must be recalibrated and updated throughout the screening session.  Absolute temperature is not used because of the human skin’s propensity to absorb and emit heat or cold, based on environmental conditions, and provides greater propensity for false positives or negatives. A good non-contact IR system should tightly focus on the inner canthus, the most stabile area and closest to core body temperature. Measuring the forehead or any other facial area is not recommended and subject to the environmental conditions. That’s why black body devices are used, and I believe we are the only solution provider that uses a reference emitter that automatically updates the offset in the software to compensate for thermal drift – without need for manual adjustment. 
We tend to be cautious due to so many systems currently being marketed to unsuspecting consumers that are attractively priced, present well, and seem to offer simplicity and autonomy, but then proven fraudulent or claims exaggerated under independent testing boards. 
More Resources
  • Listing of 170 fever or temperature detection providers
  • Testing of FLIR A400 and A700.

McDonalds Project Ray _ Landini Associates Creating Cool McD

Global Retail Innovator & Influencer – Associate Consultant – Keynote Speaker

Very nice exposition of McDonalds project by Steve Lister. This was a project to make McDonalds cool again.

From LinkedIn post we saw — So what was the idea of the project? – The complete reinvention of the world’s largest Fast Food Chain, including master-planning, architecture and interior design, brand positioning, graphics, packaging, uniforms and global design standards and guidelines.

What was the Project Brief to Landini Associates? – The brief was simply to “make McDonalds cool again”, in order to challenge and then re-attract “Millennials” who had become disenchanted with the brand, and to create a Global Flagship model.

Landini Associates’ design “Project Ray” is named after the brand’s founder Ray Kroc and first launched in December 2015 at Admiralty Station in Hong Kong.

Personally, I think they did an amazing job……what do you think?

So here are some of the concepts they came up with?

Incredible pictures taken by Jonathan Taylor!

Samples:

Review – Worst Fever Detection Tablet, So Far

worst fever detection tablet Our friends at IPVM have been at their testing and verification again. This time they looked at Aratek and they came unimpressed to say the least. Tablets from China (or Taiwan) are difficult to avoid. Many of these tablets will end up being repackaged or modified to a different format.  The best advice from KioskIndustry is to buy from a credible and established US source. Insist on technical specs. This one for example says it is an infrared. Well, pardon us if we ask which one. Its like saying our computer kiosks come with a computer. Is it Rockchip? A Raspberry PI. An Intel i7 or one of the new AMD Ryzens (those look nice).

Thanks IPVM

To learn more about technology like this, or to contribute your own point of view or expertise, KMA runs several collaboration working groups which you can participate at no charge. Interested?  Contact craig@catareno.com


Selected Excerpts from IPVM

Worst “Fever Detection” Terminal Tested Yet (Aratek)
By: Derek Ward, Published on Aug 17, 2020

Temperature tablets have performed badly in IPVM tests but our newest test of the Aratek BA8200-T is, so far, the worst.

We tested the Aratek BA8200-T, answering the following:

  • How often did they miss elevated temperatures?
  • How accurate are measurements vs IR thermometer?
  • Can it measure taller and shorter people?
  • How does subject distance to the terminal impact temperature measurements?
  • How well does it measure with hats and hair covering the forehead?
  • How accurate is mask detection?
  • Do glasses/hats affect temperature measurement?
  • How much can users configure settings on the device?
  • Can configuration be done remotely?

Executive Summary

In our testing, the Aratek BA8200-T produced “normal” measurements (~97°-99° F) regardless of whether subjects forehead temperature as “normal” or slightly elevated (~99°-100°F). Further, at higher temperatures (~102° -104°F), were even more aggressively normalized.

Additionally, the terminal screened users beyond its recommended measurement distance (~2′) with no noti cation that subjects should move closer or further, resulting in measurements ~0.5°-1°F lower, and subjects who do not stand very still for measurement caused similar decreases.

Finally, mask detection was easily spoofed by covering the bottom half of the face with hands, arms, and everyday objects. Occasionally mask detection would fail to recognize subjects properly wearing masks.

Vs. Dahua / Hikvision / ZKTeco

Compared to Dahua, Hikvision, and ZKTeco temperature measurement terminals, the Aratek BA8200-T suffered from more missed detections. Its main advantage over these competitive models is a lower price (~$600 USD vs. ~$2,000).

Vs. Sperry West / Alibaba Terminals

Compared to the Sperry West and Alibaba terminals we have tested, the Aratek performed similarly, with similar missed elevated temperatures and low/normalize measurements. These models (via Alibaba) are slightly less expensive than the Aratek BA 8200-T at ~$600 online, or less in larger quantities.

 

Temperature Kiosk – The German Company Powering Many China Temperature Tablets (Heimann)

Heimann Sensors Review

Intro

From IPVM members only article Aug2020 – IPVM released article covering Heimann. Heimann is one of the two main thermopile sensors (aka infrared) suppliers. China buys Heimanns and Melexis for use in its temperature tablets. Those are typically  complemented by a camera and some software which typically highlights AI in the first sentence.  These tablets generally retail on China markets for sub-1000 but there are relabelers in the U.S. charging much higher.  KMA is a member of IPVM.

Heimann Sensors Article Excerpts:

Many fever tablet suppliers market German-made Heimann thermal sensors while the company touts its “Essential role in fighting the pandemic”.

We spoke with Heimann Sensor, and in this report, we examine:

  • Who is Heimann Sensor
  • What type of sensors Heimann offers
  • Are Heimann sensors accurate for medical applications
  • How are thermopiles different from microbolometers
  • Worldwide demand causing long lead times

Heimann Thermopile Sensors

Heimann offers a wide range of low-cost thermal devices called thermopile arrays in 6 common pixel-size variants from 8×8 to 80×64. Heimann arrays list price ranges from $19 to $270 USD per device. The most common sensors specifed by low-cost fever tablet suppliers are 32×32 or 16×16 and sell for ~$40 for quantities of 200 or more.

Thermopile Versus Microbolometers

The advantages of thermophiles include lower cost and no calibration; however, the disadvantages are lower resolution and less sensitive to variances in temperature. Heimann said that thermopiles are thermally stable and do not drift, unlike microbolometers, so they do not require continued calibration:

From the technical side, thermopiles are stable over time and don’t drift like microbolometers. Devices that drift have to include some method for re-establishing zero. This normally requires a shutter and its mechanism. Re-establishing zero is referred to as
“non-uniformity correction”, sometimes abbreviated as NUC. In this process, the shutter is closed, the electronics tells the microprocessor that there is no infrared input and everything is re-set to zero. Then the shutter is opened, and the measurement is made. However, as soon as the shutter is opened, the microbolometer starts its slow drift again. The NUC has to be performed regularly. From what I have seen, this happens every few minutes.

Thermopiles are less sensitive than microbolometers, are slower to detect changes in temperature, and because of the lower pixel count require a much smaller FoV to have the same pixel spot size.

Heimann said that thermopiles are less expensive and less complex:

From the economic side, thermopiles are less expensive than the microbolometers, which have to include the cost of the shutter assembly.

Not Medical Accuracy Calibrated From Factory

Heimann’s said their factory-calibrated accuracy typically offers ±1 – 2°C over a wide temperature range, and “higher accuracy” near body temperature, but cannot o er medical-grade accuracy calibration:

Notably, many China-made fever tablets market high accuracy performance, ±0.3°C, at 1′-3′ from the tablet. While there a few claiming greater (±0.2°C) or worse (±0.54°C), there is not a wide range of accuracy claims:

IPVM testing has shown that low-cost fever tablets frequently miss elevated skin temperatures and are less accurate than marketed.

Worldwide Demand Increase Causing Supply Issues

Heimann’s US Distributor, Boston Electronics, reported that worldwide demand has created long lead times: Be aware that the worldwide demand for these products is through the roof. Lead times are very long depending upon what you want. We can give you our best estimates of product availability.

Outlook

Regardless of tablet performance, this is clearly a boom for Heimann but IPVM is concerned about using these sensors to do fever /elevated temperature screening given the limitations of the Heiman sensors and OEMs use of compensating algorithms.

KI Notes

We would note in the case of FDA 510K submittals and approvals that there are none for infrared touchless temperature systems such as infrared.  These devices have been adapted from the microwave, automotive (defoggers) and other industry uses.

New Outdoor Kiosk Model Released by Olea Kiosks for Outdoor Ticketing – the Geneva aka “the Swiss Army Knife”

New Outdoor Ticket Kiosk Design by Olea Kiosks

From LinkedIn Aug2020 – Frank Olea, CEO of Olea Kiosks announced on LinkedIn yesterday his new outdoor ticketing kiosk, Geneva.  Has some very nice engineered design features.  Olea is at the top of outdoor kiosk design so it isn’t surprising at all to see this very nice unit.

Frank Olea
Frank Olea CEO, Olea Kiosks Inc.

“I’m proud to announce our newest Kiosk model, the Geneva. This kiosk design is ultra-versatile and is available in Outdoor as well as Indoor versions. It’s our ‘Swiss Army Knife’ hence, Geneva.”

This new indoor / outdoor kiosk provides for printing tickets, wristbands, cards or even plain old receipts. The 27” high brite LCD display is sure to get the message out that you are open for business. This is also our first model to feature contactless touchscreen options as well.

A closer look

Outdoor ticketing kiosk
You can click the image and see a full screen image detailing the nice engineering touches Olea did.

Get more info on Geneva Outdoor Kiosk

 

Website Link


 

Fauci on Touchless Temperature Checks

Are touchless temperature checks unreliable when it comes to COVID-19?

temperature kiosk Thursday Dr. Anthony Fauci, director of the National Institute of Allergy and Infectious Diseases, calls temperature checks unreliable.

Nice video coverage by LocalMemphis TV news channel

Excerpt:

Thursday Dr. Anthony Fauci advised that temperature checks are not reliable especially during hot days.

“Dr. Fauci was just pointing out that some of the touchless thermometers are not perfect in the values that they give you,” said Threlkeld.

The infectious disease doctor said there isn’t a perfect modality when it come to screening for diseases.

Fauci and Threlkeld agree that questioning people about symptoms is needed.

“Have they been around someone that is known to have COVID very recently? Are they having any symptoms – cough, shortness of breath?” said Threlkeld.

Threlkeld said in some studies up to 40 percent of people can be asymptomatic.

More Temperature Kiosk Links

Temperature Check News

Olea Temperature Check Kiosks

Frank Mayer Temperature Kiosks with remote services

Kiosk Manufacturer