Kiosk Webinars

With the pandemic and trade shows basically reduced to virtual tradeshows, webinars are one of the ways that companies continue to communicate.

Upcoming Kiosk Webinars

  • July 16th — Panel Discussion — The rapid growth of kiosks and the next evolution beyond self-service
    Thursday, 16th July at 4:00pm UK time

Past Webinars

Back To Business – Customer Experience in a Post-Covid World

olea webinar

As businesses in all industries get ready to re-open, we’ll discuss the following:

  • Old Normal vs. New or No Normal
  • Common Themes Emerging with Contactless Experiences, Social Distancing and Technological Efficiencies
  • Customer Experience Expectations
  • Q&A

We invite you to join us for an open discussion with our panel:

Frank Olea–CEO, Olea Kiosks
Graig Fisher–Vice President, Vista Entertainment Solutions
Bruce Rasmussen–Director of Sales, Strategic Verticals Ingenico Group
and Moderator Daniel Olea–Account Executive, Olea Kiosks

Link To Register

 


Social Distancing in Telco Retail: From Home Delivery to Queuing and Self-Service

July 1st 2020, 4PM CET
Pyramid webinar
Link To Register

 


For more information visit the register links or contact us

 

Self-Service Kiosk News Roundup

Today Self-Service kiosk News

Interesting kiosk news from around the globe. We don’t formally post these but we do find them notable for multiple reasons usually.

July

  • Webinars – July 16th — Panel Discussion — The rapid growth of kiosks and the next evolution beyond self-service
    Thursday, 16th July at 4:00pm UK time
  • Tradeshows – Yesterday (7/9) NRF announced the Big Show will not be happening in January. Instead it will be in early June.  A virtual show will occur in January. Here is the link. We will be in 1503. Now NRF is just about two weeks after the National Restaurant Association show in Chicago.  We were expecting the postponement as we became aware of several of their marquee “biggest show of the year” companies grounded their travel thru January.  At NRA the KMA has a 10×20 in the Tech Pavilion. Here is our booth location.
  • Payment — KIOSK Achieves Bill Payment Solution Approval by Intel and Becomes Affiliate Member of the Intel® Internet of Things Solutions Alliance – get the update: https://lnkd.in/guvyWkX
  • Customer Experience – Top 80 Stats About A Future Customer Experience Shaped By Technology — Link
  • Electric Cars – Electric Car Charging Stations Are Finally About to Take Off – Bloomberg
  • Kiosk Software – KioWare for Windows | Configuring KioTouch™ YouTube Video
  • Airlines – Changing the way we fly and interact at airports with smart self-service solutions by . This is not a short #COVID response but a sustainable solution to upgrade the flyer’s customer journey. Pyramid Computer GmbH is very proud to be part of that solution. New Self-Bag Drop Materna
  • Thermal Imaging — MoviTHERM launches FLIR A500-EST. A camera designed with your elevated skin surface temperature screening needs in mind. https://zcu.io/yEJu
  • Coming soon: The new embedded RFID module from Zebra Technologies. The RE4000 is Zebra’s first RFID module designed to be embedded into Zebra’s RFID printers and third-party OEM equipment. Endless applications include medical devices, kiosks, access control, smart lockers, robots, vending machines, casino terminals, ticketing systems, POS terminals and many more.

June

  • McDonalds Kiosks — McDonalds permanently closing Times Square Flagship. Link.  McDonald’s confirmed this week that the company has made the “difficult decision” to close the famed corporate store in Times Square, a move that was in the works prior to the coronavirus pandemic.
  • Healthcare Kiosks — as news reports detail the impact COVID-19 will have on our population and the healthcare system that serves it, many medical facilities have put systems in place to streamline services and keep frontline workers safe…… — Link
  • Budget Considerations for Self-Service Kiosk Success — Link — carefully consider each of these five high-level areas in solution budgeting – they will all come up. This is a macro view of the main elements of project budget, and supplier evaluation considerations that can most effect your budget
  • Touchless Hand Sanitizer Kiosk video —
  • Custom America announces the availability of the all new D4 desktop label printer – read more about the new product release here:
  • Appetize on “What is a Virtual Kiosk” — Virtual Kiosk allows guests to instantly access mobile ordering on their smartphone. It uses QR or Quick Response Codes– a surprisingly easy to use technology– to bring guests directly into the ordering site.
  • Evoke Partners with Core Intelligence on Distancing Application — We’re excited to partner with Evoke Creative for CORE | Intelligence Powered By FastSensor, designed to allow business owners to monitor social distancing in real-time through our groundbreaking, AI technology, all while allowing you to get to know your customers better than ever.
  • Frank Olea Podcast with 16:9 — Excerpt on touchless — Yeah, it’s fun. It’s gimmicky. But yeah, getting the public to change their behavior is gonna be really hard. I mean, it ‘s about the path of least resistance, right? So unless it’s easier, it’s not gonna happen.
  • New telemedicine kiosk option from Lilitab —  Introducing new Telemedicine Tablet Cart. It’s perfectly suited for any healthcare environment to be wheeled into patient rooms allowing doctors to “see” their patients at a safe distance. It meets all ADA requirements for lying, seated, and standing positions with self-adjusting tilt.
  • FDA Makes Hand Sanitizer Recommendations — FDA advises consumers not to use any hand sanitizer manufactured by Eskbiochem SA de CV in Mexico, due to the potential presence of methanol (wood alcohol), a substance that can be toxic when absorbed through the skin or ingested. FDA has identified the following products
  • Video Call Kiosks from KIOSK —  Compunetix is pleased to announce a partnership with KIOSK Information Systems (KIOSK) to deliver Video Call Center™ (VCC) on digital kiosks. Compunetix Video Call Center (VCC) for Healthcare is a browser-based, real-time voice and video workflow solution for healthcare providers that need to remain available to their patients in a safe and secure manner.
  • Walk-In Testing Kiosks in South Korea
  • Moviegoers return as Cinemark cautiously reopens — Cinemark is the first major theater chain in North Texas to reopen its doors, welcoming customers Friday at locations in West Plano, McKinney and northwest Dallas off of Webb Chapel. It will resume operations at other locations on a rolling basis in the coming weeks.
  • Electronic Shipping Kiosks — D’Arrigo California has implemented shipping kiosks at their shipping facility in Salinas, CA. This innovative tool, which contains a proprietary software program, was developed to improve efficiencies of the shipping process. D’Arrigo California’s investment in the electronic shipping kiosks and its proprietary software program demonstrates its commitment to provide efficiencies throughout its supply chain.
  • Will PPE Dispensing Kiosks Attract Travelers?
  • MetroClick/faytech Launches Sanitization Solution with Thermal Sensing for Retail, Hospitality and Travel Companies LINK
  • Ontario International Airport adds PPE kiosks in passenger terminals — LINK
  • California Re-Opens 169 DMV Offices – Recommends DMV Now kiosk for transactions – LINK
  • Touchless Sales Kiosks scam in Canada – Link

Earlier

  • Burroughs Pitches Kiosks – link
  • Telemedicine Kiosks Sav-On Canada link
  • Health Safety Kiosk from MPS – link

Feb 2019 – Wow Bao Expansion

Wow Bao announced further expansion plans within the East Coast market. In quarter one 2020, Wow Bao will open three new locations at some of the largest transportation hubs in the region, including Dulles International Airport, Boston Logan International Airport and Raleigh-Durham International Airport.  https://www.qsrmagazine.com/news/wow-bao-plots-east-coast-expansion-2020

Dec 2019 Vending Machines for Water

Californians are turning to vending machines for safer water. Are they being swindled?
https://www.theguardian.com/us-news/2019/dec/02/california-water-vending-machines-quality

Nov 2019 – Sports Betting Kiosk, Moe’s Grill, CLEAR Airport Expansion

Senecas to open sports betting at three WNY casinos10 shareshttps://www.newyorkupstate.com/casinos/2019/11/senecas-to-open-sports-betting-at-three-wny-casinos.htmlHogansburg in northern New York. Under New York state law, sports bets can only be placed in person, through a betting window or kiosk physically located inside a casino. There is no online or mobile sports betting through phones or other devices. Bets can be
Moe’s Southwest Grill To Open First All-Digital Restaurant In Oakland136 shareshttps://pittsburgh.cbslocal.com/2019/11/26/all-digital-moes-coming-to-pittsburgh/Mayer and Associates, a company that designs and sells kiosks to restaurants. Anzia said both customers and restaurants like them. “One of the biggest impacts we’ve seen with self-ordering kiosks, restaurants are seeing an uptick of 25 to 30 percent on
CLEAR’s Latest Expansion: Chicago-O’Hare Terminal 1by Kyle Potter . 37 shareshttps://thriftytraveler.com/clears-latest-expansion-chicago-ohare-terminal-1/signed up (more on this shortly) and finalized your registration, you simply head to the CLEAR lane, confirm your identity at a kiosk, and get whisked away to the front of the TSA line by a CLEAR ambassador.     So what’s stopping you? Likely the high price
Three Square Self Pay Market opens at CherryVale Mall2 shareshttps://www.wifr.com/content/news/Three-Square-Self-Pay-Market-opens-at-CherryVale-Mall-565492691.htmlself-pay basically comes from not being bothered by lines and such.” Ward says there’s a tutorial on the check procedure at the kiosk. The market is also under 24-7 surveillance, so if a customer has a question, they can reach someone within minutes.

 

More Kiosk News Links from Kiosk Manufacturers Association

 

Kiosk RFPs

Touchless

Smart City Kiosk RFP

FAQ – Coronavirus Persistence on Inanimate Surfaces

As a service to the community here is paper from Journal of Hospital Infection listing their results on Persistence of coronavirus on inanimate surfaces and their inactivation with biocidal agents. Thanks to Vispero for forwarding the information onto us.  We are also hoping to receive some additional information on powder coat (polymer and paint).

Summary

Currently, the emergence of a novel human coronavirus, SARS-CoV-2, has become a global health concern causing severe respiratory tract infections in humans. Human-to-human transmissions have been described with incubation times between 2-10 days, facilitating its spread via droplets, contaminated hands or surfaces. We therefore reviewed the literature on all available information about the persistence of human and veterinary coronaviruses on inanimate surfaces as well as inactivation strategies with biocidal agents used for chemical disinfection, e.g. in healthcare facilities. The analysis of 22 studies reveals that human coronaviruses such as Severe Acute Respiratory Syndrome (SARS) coronavirus, Middle East Respiratory Syndrome (MERS) coronavirus or endemic human
coronaviruses (HCoV) can persist on inanimate surfaces like metal, glass or plastic for up to 9 days, but can be efficiently inactivated by surface disinfection procedures with 62e71% ethanol, 0.5% hydrogen peroxide or 0.1% sodium hypochlorite within 1 minute. Other biocidal agents such as 0.05e0.2% benzalkonium chloride or 0.02% chlorhexidine digluconate are less effective. As no specific therapies are available for SARS-CoV-2, early containment and prevention of further spread will be crucial to stop the ongoing outbreak and to control this novel infectious thread.

PDF Persistence Inanimate

Research Commentary – Thermal Imaging Research Thermopiles

fever screening kiosk Informational article on thermopiles and infrared sensors. Includes 2009 report on swine flu and the use of IR arrays by Craig Keefner

 

Overview

There are several companies which are the component manufacturer of infrared thermopile sensors and infrared thermopile arrays. They simply provide the sensor component to manufacturers of devices. E.g. non-contact infrared thermometers like in-ear- and forehead thermometers (measuring from a small distance like 2-3cm) or devices for fever screening.

As the technology is basically the same (infrared thermopile), it is in generally possible to use IR array sensors for such kind of applications.

Accuracy and Reliability

The main question is about the accuracy of such systems and the reliability.

Many of the non-contact thermometer manufacturers claim to have FDA approvals for their devices and showing a “medical accuracy” of +-0.2°C. (this is true only if applied correctly).

Now with the upcoming of the new fever screening devices, that aim to measure from a greater distance, there is a need of a sensor with higher resolution, so instead of a “single pixel” like in ear and forehead thermometers, we see the smaller pixel thermopile arrays with different lenses to achieve a certain field of view that is best for their measurement setup. If you want to measure in a distance (like 50 cm), you will have to make sure that enough pixels of the array will be illuminated by the area of interest (e.g. human forehead). So the 33° FOV or 40° FOV are in general good options. (90° FOV is mostly used for person detection or hot spot detection, because it can overview a larger space. If you want to use this for forehead temperature measurements, you will have to come rather close to the sensor to illuminate enough pixels).

When selling factory calibrated thermopile array sensors to customers, several manufacturers state an accuracy of +-3°C or 3% (whichever is higher). This is due to the rather simple factory calibration and the high temperature range 0 to > 500°C the sensors can be used. Some manufacturers also offer an additional calibration for the temperature range of 30-45°C with a higher reproducibility of 0.3°C. Note here, that it is not called accuracy, but reproducibility, because manufacturers cannot guarantee absolute accuracy under any conditions. This is also why the FDA states you should control your ambient conditions.

So again, some manufacturers explicitly make the difference between absolute accuracy and reproducibility when selling sensors to customers. Manufacturers tend to give a rather big error range of +-3°C or 3%, because they will not guarantee for a better accuracy under any conditions. A higher accuracy can be achieved with additional calibration effort, in a limited temperature range and if you control your setup and environmental conditions (like also stated in the FDA guideline).

What also might be of interest for our readers is this paper about fever screening, previously published in 2009 after the swine flu epidemic. There it is shown that fever screening systems are just one tool to identify people with elevated body temperatures, but this will never be an exact measurement, so you will always have to retest with a “medical” thermometer. This paper talks also about the problem of the rate of “false positives” and “false negatives”, depending on the threshold you set on your system. E.g a low threshold will give you many “false positives” (systems judges a fever, even if they do not have one). Then you will have to re-test many people with the “medical” thermometer, but it is very unlikely that you will miss a person with a fever. If you set a higher threshold, you will increase the chance of getting “false negatives” (people with a fever will not be detected).

Thermopile Recommendation:

The KMA recommends multiple measurements and ideally independent lab testing of the specific sensors in the specific configuration, ideally with wide variety of subject including different racial profiles as many factors must be considered.

If we ask most manufacturers, they tend to say that these fever screening devices are only helpful to select people with higher temperatures and then their temperature should be taken again with a medical thermometer to verify.

  • PDF – Fever screening and infrared thermal imaging: concerns and guidelines
  • The problem of claiming accuracies of devices. The attached paper might be of interest because if you measure forehead temperature, you have to understand this is not body temperature (37°C), but well below depending on ambient conditions. Most devices will display temperature around 36° or 37°C, because that is the number most people have in mind when they talk about “normal” human temperature. Most devices will just add an offset to show 37°C instead of the real 35.2°C which is the measured forehead temperature value at room temperature.  Article-skin-temperature-2016

Informational Video from one of the device manufacturers:

 

Standards Which Are Involved

These are standards which are involved.  One way to verify quality is to ask potential manufacturers which standards (IEC or ISO or ASTM) are taken into considerations.

It is not unlike asking regarding HIPAA and ADA for that matter.

  • IEC 80601-2-59 Ed. 2.0 b:2017
    Medical electrical equipment – Part 2-59: Particular requirements for the basic safety and essential performance of screening thermographs for human febrile temperature screening
  • ISO/TR 13154:2017 (en)– Medical electrical equipment — Deployment, implementation and operational guidelines for identifying febrile humans using a screening thermograph
  • ASTM – https://www.astm.org/Standards/E1965.htm Designation: E1965 − 98 (Reapproved 2016)
    Standard Specification for Infrared Thermometers for Intermittent Determination of Patient Temperature 1

Another Point of View

It’s indeed a bit of a wild west out there with all those thermal imaging fever screening solutions popping up and lack of clear standards.
Clarifying, of the many models a manufacturer may offer which are similar there is always specific models that are recommended and deemed suitable for human measurement. Most of the sensors are used in microwaves checking food temperature.
Recommended sensors are selected on their suitability to build body thermometers (skin and ear) in line with https://www.astm.org/Standards/E1965.htm
This is an excellent standard (FDA refers to the same one) clearly stating the required accuracy for a medical-approved body thermometer using a single pixel.
For an unattended kiosk the difficult part is the distance between sensor and test person. A body thermometer gun can be brought easily close to the forehead of a person (if need be a few cm), but it’s not always practical to bring the forehead of a person in a few cm range of the kiosk sensor.
The wider the field of view (FoV) of the sensor, the shorter the distance should be between forehead and sensor, so specifically for kiosk applications, the KMA recommends a narrow FOV such as 5 deg FoV which can achieve +/-0.2C in the relevant (according to ASTM) body temp range.
Manufacturers have customers claiming solutions going up to 20-25cm distance under the condition the sensor is aimed perfectly at the forehead.
The correct alignment is usually guaranteed by integrating a CMOS camera in the solution checking position of the face. Such a solution could in principle claim an FDA certificate as “medical body thermometer”, provided they run the necessary clinical tests.
The benefits of having a thermopile array instead of a single-pixel is you can in principle have a lot of such narrow FoV pixels sitting next to each other.
Today the technology is not yet good enough to achieve +/0.2C and qualify as medical body thermometer, but the question rises if that is really necessary for a kiosk fever screening system and if not, who will define what level of accuracy is necessary.
IEC 80601-2-59:2017 is well-regarded standard, but heavily tailored towards bolometer technology so it’s not really useful from a thermopile point of view.  (as mentioned before thermopile technology doesn’t drift heavily like bolometers do, so having that reference black body within the thermal image makes little sense)
A lot of work in progress for device makers and regulatory bodies. Interesting times to say the least.

Request More Information

You can request more information and the also any of the standards mentioned here by contacting us.

More Links

Brochure PDFS

Here are brochures for various devices and also various kiosks which are available utilizing thermopile

Devices

Five Benefits of Temperature Screening Kiosks

From the Frank Mayer blog Jul2020 —

Frank Mayer temperature kiosk
Click for full size image

As states begin easing COVID-19-related business restrictions, many companies have been careful to enact strategies that allow a safe return to operations.

Unsurprisingly, many are looking to fever detection systems as a first step to help flag associates who are running a temperature and are at risk of bringing an illness into the workplace.

These detection devices can range from handheld scanners to self-service kiosks, but the most beneficial system to employers is a remote temperature screening kiosk that allows an agent to monitor employee temperatures from an offsite location.  Read more about the advantages of remote temperature detection.

Employee Health Privacy

Many regulations exist regarding workplace temperature screening, which is classified as a type of medical examination.  As a result of the pandemic, however, the U.S. Equal Employment Opportunity Commission (EEOC) has relaxed some guidelines to allow employers to measure an employee’s temperature to prevent a potential workplace outbreak.

With these reduced restrictions, though, comes an increased focus on employee privacy.  How can employers capture information while still abiding by confidentiality requirements?  Further, how can employees who scan positive for a fever maintain discretion to avoid social stigma?

Current solutions like kiosk stations risk a line full of employees seeing a fever indicator alert pop onscreen during a colleague’s testing. Handheld scanners aren’t much better when the examiner must relay the information to the person being tested.

Fortunately, remote temperature screening kiosks provide the solution to protect employee privacy since they are manned by an individual offsite who reads the results. Software providers can work with different employers to establish a process to alert the employee without risking a breach of confidentiality.  Options include text messages or push notifications to a phone, alerts to an employee’s email, and more.

Convenience for Large Corporations

Remote temperature screening is especially beneficial to companies with multiple locations.  Assessing temperatures at each site with handheld scanners or scanning stations is a costly process, involving expensive labor with a minimum hourly requirement.  These routes also open the door to different standards or processes performed at each, leading to potential inaccuracies.

Having a centralized hub to oversee operations can ensure convenience and consistency as well as quickly flag any locations that might pose a possible threat for an outbreak based on the number of positive test results.

Employee and Staff Safety

Current social distance recommendations encourage people to stay six feet apart.  Handheld scanners do not allow employees and temperature-takers to abide by this rule, thus increasing the risk of spreading illness.

In addition, self-service kiosks have been a growing option for temperature screening, however, employers put the responsibility on employees to observe the rules if a fever is detected.  They also give the impression that employers are taking a “hands-off” approach to monitoring important vitals.

With remote temperature screening kiosks, employees can quickly step between the kiosk and the thermal imaging camera without having to interact with a person or touch a screen.  Within seconds, the reader can take the person’s temperature, and he or she is done.  And while these kiosks grant the ease of self-service, they’re still supervised by staff who can identify fevers and alert the employees.

A Less Expensive Option

Dedicating staff or contracting a service to monitor temperatures with handheld thermal guns or thermal imaging stations can be a costly endeavor, oftentimes requiring a level of medical training for current employees or a minimum number of commissioned hours through a service.

Remote temperature screening kiosks eliminate the need for extra staffing costs, allowing HR personnel or other dedicated agents to screen multiple locations from one place.

Long Term Benefits

Currently, Frank Mayer and Associates, Inc. partners with employee engagement software provider Agile Force to offer remote temperature screening kiosks that go beyond just temperature monitoring.  The remote engagement software allows Human Resources departments and staffing agencies to monitor shift changes, greet new hires, connect employees to departments like HR, payroll, or telemedicine, interview job candidates, and much more.

Not only does this help companies get more immediate use out of a kiosk investment, but it also extends the utility of the kiosks long after the need for temperature reading has passed.

Conclusion

The COVID-19 pandemic has required companies to map out unique strategies to bring back staff while preserving safety in the workplace.  With numerous fever detection options in the field, companies will realize the greatest benefits when employing remote temperature screening kiosks.

As a leading voice in the interactive kiosk industry, Frank Mayer and Associates, Inc. has developed a remote temperature screening kiosk that utilizes software and thermal imaging cameras to scan body temperatures.  But its capabilities extend well beyond that.  Read more about this unique solution.

Accessible Kiosk Experience by Vispero

JAWS kiosk video Freedom
Actual video down below. Click here to visit Freedom Scientific site and read complete article.

Excerpt News from cutting edge of accessibility and Freedom Scientific blog Jul2020 by  —

Nice blog article by Freedom Scientific along with a video demonstrating the use of JAWS kiosks software. Here is highlight of the article of JAWS kiosk and its features.

Providing accessibility functions to your entire user group be it customers at a kiosk, or employees working at home or at the office is important, and its the law.

JAWS Kiosk

Vispero’s JAWS Kiosk software is designed specifically to work with Storm’s Assistive Technology Products and other input devices to provide an accessible kiosk solution. Features of JAWS Kiosk include:

  • Auto start JAWS upon insertion of headphones
  • Auto stop/session when headphones are removed
  • Compatible with kiosk system software
  • Fully customizable through JAWS scripting
  • Full functionality even when an internet connection is not present
  • Custom welcome message
  • Multi-language/Multi-voice JAWS support
  • Standard keypad integration
  • Customized button functionality

Watch the JAWS Kiosk video to observe it in action.

Watch the JAWS Kiosk video

Kiosk Manufacturer Association Temperature Kiosk Public Service Announcement

From PRNewswire Jul2020 — The Kiosk Manufacturer Association (KMA) is issuing a cautionary advisory regarding temperature check kiosks and fever detection kiosks.

DENVERJuly 6, 2020 /PRNewswire/ — As government and corporations across the world develop post-COVID-19 action plans for responsibly reopening, some businesses are scrambling to keep up with the demand for thermal cameras, which many believe can help identify novel coronavirus cases via elevated temperature detection. These devices are also known as NCIT or non-contact infrared thermometers.

We have seen many RFPs from governmental agencies for temperature and thermal sensing devices.  Federal such FEMA and the Veterans Administration among them.

There are several pitfalls and challenges with this technology when it comes to detecting somebody with elevated body temperature. The solutions range from sub-$1000 to over $30K depending on accuracy, regulatory certification and more.  The KMA reminds the public that declared compliance is only a form of self-regulation.  Self-declared UL or EMV compliance is not the same as UL-certified for example.

Some thermal imagers may even incorporate components from Chinese companies that have been officially blacklisted for security reasons recently.  There is a rush, in China, to replicate many of the IR array sensors manufactured in the UK and Germany.  IR array sensors generally have a very low pixel count (and resolution) but they are the “inexpensive” choice de jour.  You can think of it in terms of color resolution with 65K, or 256K, or 64K or 32K image resolution.

The KMA recommends understanding exactly what level solution is being offered. Generally speaking, inexpensive solutions will use inexpensive components. KMA companies serve self-service kiosk markets all over the world with members from Germany, the United Kingdom and the Philippines for example. Regulatory standards such as ADA, HIPAA, PCI/EMV, UL and FDA/medical are understood and applied. KMA members can provide any level of EBT solution  you need.

To help educate and provide factual data the KMA has several resources available:

Thanks to our sponsors – Olea KiosksKioWareNanonationPyramidKiosk GroupFrank Mayer and Associates, Inc.VisperoZebraHoneywell22Miles

Media Contact-
Craig Keefner
720-324-1837
242982@email4pr.com

SOURCE Kiosk Manufacturer Association

More Information

Postings

  • Thermal Imaging Cameras – FDA Recommendations
    As discussed further below, scientific studies support that certain telethermographic systems, also known as thermal imaging systems, may be used to measure surface skin temperature. These systems include an infrared …
  • Temperature Screening Kiosk KMA Public Service Announcement
    From KMA Global Jun2020 Temperature Kiosks Advisory and Caution – Public Service Announcement By KMA Manager | June 29, 2020 As government and corporate America develop post-COVID-19 action plans for responsibly reopening the country, some businesses …
  • Temperature Kiosk Commentary
    As government and corporate America develop post-COVID-19 action plans for responsibly reopening the country, some businesses are scrambling to keep up with the demand for thermal cameras, which many believe …

Room Scheduling – 22Miles Partnership with Crestron

Digital Signage and Wayfinding News 22Miles

Leading Automation and Control Solutions company joins with the Digital Signage and Wayfinding technology provider 22Miles to provide customers with flexible integration.

Milpitas, CA – July 1, 2020 – Award-winning global leader in experiential 3D wayfinding and digital signage technology, 22Miles Inc., announces a partnership with Crestron Electronics to offer integrated room scheduling solutions for customers. The partnership brings greater efficiencies to the end users who take advantage of 22Miles digital signage and Crestron’s collaborative enterprise solutions.

Establishing mutually beneficial partnerships has long been a priority to 22Miles leadership team. Within the last year, the company has established in-roads with other high-tech industry players spanning equipment providers, computer & tech companies, and others. Crestron’s reputation for offering top-of-the-line, scalable, and customized A/V, Unified Communications, and Video Distribution solutions fits well with 22Miles’ ongoing commitment to serving the agile workplace market with the best technology available.

The 22Miles interface features a new “Quick edit” and “Pro edit” mode, which will allow users of all levels to dig in and complete their projects, their way. This functionality simplifies processes such as room booking while leveraging additional features such as wayfinding and hoteling. Ultimately, this facilitates user creation of unique settings and behaviors, handle check-in and end meetings, send auto-cancellation, as well as customize everything from meeting room images to a range of associated functions.

Aside from enhancing administrative controls to create a more agile workplace, 22Miles focused on building flexible integration capabilities. The system has been engineered to support Microsoft Exchange on both the cloud and enterprise solutions and includes integrations with Office 365, Google Calendar, Condeco, EMS, and other popular platforms.

“Crestron develops high-tech solutions for every market, from enterprise and UC automation to scalable collaboration tools,” said Bob Bavolacco, 22MILES CrestronDirector of Technology & Partner Programs for Crestron.

“22Miles and Crestron have numerous mutual customers and by working together, we create flexible solutions for every project. Having the 22Miles native room scheduling application for Crestron 7” and 10” TSS-series touchscreens, for example, makes it easier for the A/V integrator to simply select 22Miles as the room scheduling application to be enabled, and then the touchscreen now becomes a dedicated 22Miles scheduling interface. It’s all about simplicity and ease-of-use

Crestron communicates seamlessly with the 22Miles solution. Crestron’s touch panels also feature built-in red and green light bars. These Crestron Tablet with 22MILESilluminated bars complement the 22Miles room booking solution, visually displaying whether rooms are booked or available.“In 2020 we are focusing on agile workplace solutions,” said 22Miles EVP Tomer Mann. “Crestron’s latest touch panels pair well with the 22Miles H5 player app. The opportunity to bundle this app into the Crestron system allows end-users expanded choice when it comes to their setup. With our new Publisher Pro.AIoT, a core feature like room booking with hoteling, for example, lets even a novice user quickly do things such as enable meeting extensions, info, and pop-ups, and even change room images, themes, backgrounds and logos in the new quick edit mode. This version 6 editing tool is available right on top of Crestron’s touch panel functionality. It really is a win/win partnership on so many fronts.”

22Miles is on pace to continue expanding their integration partnerships as they draw closer to the release of the newest version of their greatly enhanced Digital Signage Content Management system, Publisher Pro.AIoT.

Previous Post: 
Next Post: 

Thermal Imaging Cameras – FDA Recommendations

As discussed further below, scientific studies support that certain telethermographic systems, also known as thermal imaging systems, may be used to measure surface skin temperature. These systems include an infrared thermal camera and may have a temperature reference source. In this document, they are referred to as thermal imaging systems.

Thermal imaging systems and non-contact infrared thermometers (NCITs) use different forms of infrared technology to measure temperature. For information about NCITs, please refer to the fact sheet on Non-contact Infrared Thermometers.

Thermal Imaging Systems and COVID-19

  • When used correctly, thermal imaging systems generally have been shown to accurately measure someone’s surface skin temperature without being physically close to the person being evaluated. Thermal imaging systems offer certain benefits in that other methods need a closer proximity or contact to measure temperature (for example, non-contact infrared thermometers or oral thermometers).
  • Temperature-based screening, such as thermal imaging, is not effective at determining if someone definitively has COVID-19 because, among other things, a person with COVID-19 may not have a fever. A diagnostic test must be performed to determine if someone has COVID-19.
  • Thermal imaging systems have not been shown to be accurate when used to take the temperature of multiple people at the same time. The accuracy of these systems depends on careful set-up and operation, as well as proper preparation of the person being evaluated.
  • Thermal imaging systems have been used by several countries during epidemics, although information about their effectiveness as part of efforts to reduce the spread of disease has been mixed.
  • The FDA issued the Enforcement Policy for Telethermographic Systems During the Coronavirus Disease 2019 (COVID-19) Public Health Emergency guidance to help expand the availability of thermal imaging systems and mitigate thermometer shortages during the public health emergency. The guidance sets forth an enforcement policy that is intended to apply to all thermal imaging systems that are intended for medical purposes for the duration of the public health emergency related to COVID-19, and provides recommendations regarding performance and labeling of such systems.
Figure one: A picture of an infrared thermal camera pointed at a woman standing by herself in a public space. The camera displays her thermal image on the camera screen. Her face is shown on the screen in a reddish orange color indicating her skin has a higher surface temperature than her clothing displayed as yellow and the distant background displayed as gray. The temperature displayed on the screen as 31.7o Celsius.

Figure 1 demonstrates the proper thermal imaging setup for processing of individual people in a public area.

Benefits of Thermal Imaging Systems

  • The person who handles the thermal imaging system is not required to be physically close to the person being evaluated. In fact, the person who handles the thermal imaging system could be in a different area or room.
  • The thermal imaging system may measure surface skin temperature faster than the typical forehead or oral (mouth) thermometer that requires a close distance or physical contact with the person being evaluated.
  • Scientific studies show that, when used correctly, thermal imaging systems generally measure surface skin temperature accurately.

Limitations of Thermal Imaging Systems

  • Although these systems may be in use for initial temperature assessment to triage individuals in high throughput areas (for example, airports, businesses and sporting events), the systems have not been shown to be effective when used to take the temperature of multiple people at the same time. They should not be used for “mass fever screening.”
  • These systems measure surface skin temperature, which is usually lower than a temperature measured orally. Thermal imaging systems must be adjusted properly to correct for this difference in measurements.
  • These systems work effectively only when all the following are true:
    • The systems are used in the right environment or location.
    • The systems are set up and operated correctly.
    • The person being assessed is prepared according to instructions.
    • The person handling the thermal imaging system is properly trained.

Proper Use of Thermal Imaging Systems

The person who handles the system should follow all manufacturer instructions to make sure the system is set up properly and located where it can measure surface skin temperature accurately.

The person who handles the system should be trained to properly prepare both the location where the system will be used, and the person being evaluated, to increase accuracy. For details, see the standards and scientific papers listed under References below.

Preparing the Area where You will Use a Thermal Imaging System

  • Room temperature should be 68-76 °F (20-24 °C) and relative humidity 10-50 percent.
  • Try to control other items that could impact the temperature measurement:
    • Avoid reflective backgrounds (for example, glass, mirrors, metallic surfaces) to minimize reflected infrared radiation.
    • Use in a room with no draft (movement of air), out of direct sunlight and away from radiant heat (for example, portable heaters, electrical sources).
    • Avoid strong lighting (for example, incandescent, halogen and quartz tungsten halogen light bulbs).
An illustration of a person standing at a fixed distance directly facing an infrared thermal camera. Behind the person is a low reflective background and calibrated black body at the person’s head height. The camera is connected to a laptop.

Figure 2 demonstrates the proper thermal imaging room setup.

Preparing the Thermal Imaging System

  • Some systems require the use of a calibrated blackbody (a tool for checking the calibration of an infrared temperature sensor) during evaluation to make sure measurements are accurate. Check the manufacturer’s instructions to determine if a calibrated blackbody is needed. Some devices do not require one.
  • Turn on the entire system 30 minutes before use to warm it up.

Preparing the Person Being Evaluated

The person handling the system should make sure the person being evaluated:

  • Does not have any face obstructions before measurement (such as a mask, glasses, hat, headband, or scarf), the person’s hair is pulled away from the face, and the person’s face is clean and dry.
  • Does not have a higher or lower face temperature from wearing excessive clothing or head covers (for example, headbands, bandanas) or from using facial cleansing products (for example, cosmetic wipes).
  • Has waited at least 15 minutes in the measurement room or 30 minutes after exercising, strenuous physical activity, bathing, or using hot or cold compresses on the face.
Picture of the infrared thermal image of a man standing in front of a plain wall with a small square blackbody background on the wall. His face is shown in a dark red color indicating a higher skin surface temperature than his clothing that is shown in blue and yellow. The blackbody background is shown in very dark brown indicating minimized reflection of infrared radiation. A temperature range scale bar to the right of the picture shows a color range from dark brown through the color spectrum to dark blue.

Figure 3 demonstrates the proper thermal imaging setup for processing of individual people using a calibrated blackbody background.

Using the Thermal Imaging System

  • Measure only one person’s surface skin temperature at a time.
  • Position the person at a fixed distance (follow the manufacturer’s instructions for use) from the thermal imaging system, directly facing the camera.
  • The image area should include the person’s whole face and the calibrated blackbody, if using one.
  • If an increased temperature is seen using the thermal imaging system, you should use a different method to confirm a fever. Public health officials can help you determine if the fever is a sign of infection.

Questions about Using Thermal Imaging Systems during COVID-19

Q: Are thermal imaging systems effective for screening people for fevers in places like nursing homes, airports, and hospital emergency rooms?

A: When using a thermal imaging system, it is important to assess whether the system will provide the intended results in high throughput areas. We understand that these devices are being used for initial temperature assessment and triage of individuals for elevated temperatures in medical and non-medical environments. They should not be used for measuring temperatures of many people at the same time in crowded areas, in other words “mass fever screening” is not recommended.

Based on where the system will be used, there may be more appropriate methods to initially assess and triage people, especially if there is a risk that infected people would not be identified right away. For example:

  • In a nursing home, inaccurate temperature measurement or a missed contagious person without a fever could spread infection among nursing home residents. So, in this case, other assessment options and following infection control practices may be more effective.
  • In airports, workplaces, grocery stores, concert venues, or other areas where you are trying to screen large groups of people for mass fever screening, diagnostic testing may be too difficult because of the time and costs needed to screen and get results. These systems will likely miss most individuals with COVID-19 who are contagious. Thermal imaging systems could be considered as one method for initial temperature assessment in these types of settings when used as part of a larger approach to risk management.
  • In a hospital emergency room, a thermal imaging system may help to quickly assess temperature and triage patients to determine who needs more evaluation or isolation.

Q: Are thermal imaging systems effective as the sole means of diagnosing COVID-19?

A: No. A fever or higher body temperature is only one possible symptom of a COVID-19 infection. Thermal imaging systems generally detect a high body temperature accurately when used appropriately. They do not detect any other infection symptoms, and many people with COVID-19 can be contagious without a fever. Also, a high body temperature does not necessarily mean a person has a COVID-19 infection.

All fevers measured by thermal imaging systems should be confirmed by another method and followed by more diagnostic evaluations for other symptoms, as appropriate.

Q: How can thermal imaging systems help with the COVID-19 response?

A: To help address urgent public health concerns raised by shortages of temperature measurement products and expand the availability of telethermographic systems used for initial body temperature for triage use during this COVID-19 public health emergency, the FDA is applying regulatory flexibility for certain telethermographic systems as outlined in its enforcement policy.

When a high body temperature is identified by thermal imaging, an additional evaluation should follow (for example, doctor evaluations or interview, laboratory testing and patient observation).

Q: Are thermal imaging systems used for body temperature assessment considered medical devices?

A: As discussed in the enforcement policy, telethermographic systems are devices when they are intended for a medical purpose. To determine if these products are intended for a medical purpose, FDA will consider whether:

  1. They are labeled or otherwise intended for use by a health care professional;
  2. They are labeled or otherwise for use in a health care facility or environment; and
  3. They are labeled for an intended use that meets the definition of a device, for example, body temperature measurement for diagnostic purposes, including in non-medical environments.

Q: How does a thermal imaging system differ from a thermometer?

A: Both thermal imaging systems and non-contact infrared thermometers (NCIT) can measure surface temperatures without contact. An NCIT measures surface temperature in a single location, whereas a thermal imaging system can measure temperature differences across multiple locations, creating a relative temperature map of a region of the body. The enforcement policy in the guidance applies to use of thermal imaging systems to determine initial body temperature measurements.

There is a separate enforcement policy that applies to certain NCITs and other clinical electronic thermometers: Enforcement Policy for Clinical Electronic Thermometers During the Coronavirus Disease 2019 (COVID-19) Public Health Emergency.

References

Note, this information is applicable to thermal imaging systems that are intended for a medical purpose. This means that the system is intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment or prevention of disease and, therefore, meets the definition of “device” set forth in Section 201(h) of the Federal Food, Drug, and Cosmetic Act.

For more information on FDA’s policies for these devices, and recommendations on their design, labeling, and use during the COVID-19 Public Health Emergency, please review the following:

Enforcement Policy for Telethermographic Systems During the Coronavirus Disease 2019 (COVID-19) Public Health Emergency: Guidance for Industry and Food and Drug Administration Staff

Additional information on these devices can be found at:

IEC 80601-2-59: Medical electrical equipment – Part 2-59: Particular requirements for basic safety and essential performance of screening thermoghraphs for human febrile temperature screening. 2017, International Electrotechnical Commission & International Organization for Standardization.

ISO/TR 13154: Medical electrical equipment — Deployment, implementation and operational guidelines for identifying febrile humans using a screening thermograph. 2017, International Organization for Standardization.

Ghassemi, P., et al. (2018). “Best practices for standardized performance testing of infrared thermographs intended for fever screening.” PLoS ONE 13(9): e0203302External Link Disclaimer.

Comparing Temperature Sensor Devices

  • Industrial infrared temperature sensors are inexpensive and used everywhere in home and industrial. Your microwave for example.  They read surface temperature if aimed properly and clean and calibrated (all sensors require cleaning and calibration)
    • The Heimann sensor is the first we encountered. The HPTA32x32 (64 pixel) “thermopile array”.
    • Melexis makes several models (all TO-39)
    • Mitsubishi, Elo and many others make these.
    • They have been adapted for reading temperatures of foreheads basically and are at the low end of the accuracy scale.
    • None of these are FDA approved or submitted.
  • Thermal Imaging Cameras
    • These are a whole magnitude higher weight-class.  Several of them are specifically designed for supplemental elevated body temperature.  They do this by zooming and focusing on specific areas of the face like tearducts.  IR Arrays have limited spatial resolution and must average many regions and samples in order to provide a general value.
    • FLIR is the manufacturer most used.  They have several which certified by FDA and others submitted.
    • Another option is ICI though there are some questions on FDA 510 (we cannot locate them) as well as some components used.

 
Temperature Related More Reading

Temperature Kiosk Commentary

Opinion – the state of temperature kiosks and the wide range of specs and solutions and claims that exist in the marketplace.

As government and corporate America develop post-COVID-19 action plans for responsibly reopening the country, some businesses are scrambling to keep up with the demand for thermal cameras, which many believe can help identify novel coronavirus cases via elevated temperature detection.

We see many RFPs from governmental agencies for temperature and thermal sensing devices.  Federal such FEMA and the Veterans Administration among them.

There are also several pitfalls and challenges with this technology when it comes to detecting somebody with an elevated body temperature. Things that can affect the accuracy of the measurement are:

  • Makeup
  • Physiological Stress
  • Sweating
  • Insufficient Camera Resolution
  • Measuring the wrong location on the face
  • Not using a reference black body for calibration
  • Using the wrong camera
  • Subject motion

Some observations:

  • The fact that the key measurement is temperature would seem to imply that the manufacturer has a superior device or at least a documented device. Does your supplier describe the sensor for you, or do they provide specifications?
  • Some solutions utilizing non-FDA-approved devices in the cause of health condition check have been withdrawn due to potential liability issues the device manufacturer might be subjected to.
  • Does the camera support a black body calibration?
  • Cameras have a NETD factor which is basically the noise floor it will factor and then read the signal. Almost like squelch discrimminators in RF radios. Being able to filter noise out from the measurement is crucial. What is the factor and spec?
  • ADA and height can be a factor — Some solutions provide AI which automatically detects the face and focuses. Others will not.
  • Reflected light impacts the measurement. In junior high I entered the Science Fair and for my project I demonstrated Albedo.  A black man or a hispanic or a white person can all measure differently.
  • Are you reading body temperature or facial temperature.

In conclusion, the most important questions to ask a potential supplier are:

  • What is the spatial resolution?
  • How long has your solution/camera been on the market?
  • Has your solution been used successfully during the SARS outbreak?
  • What is the ideal distance to subject during screening?
  • Does your camera have a 510k approval?
  • How many pixels?

Temperature Sensor Device Examples

  • Industrial infrared temperature sensors are inexpensive and used everywhere in home and industrial. Your microwave for example.  They read surface temperature if aimed properly and clean and calibrated (all sensors require cleaning and calibration)
    • The Heimann sensor is the first we encountered. The HPTA32x32 (64 pixel) “thermopile array”.
    • Melexis makes several models (all TO-39)
    • Mitsubishi, Elo and many others make these.
    • They have been adapted for reading temperatures of foreheads basically and are at the low end of the accuracy scale.
    • None of these are FDA approved or submitted.
  • Thermal Imaging Cameras
    • These are a whole magnitude higher weight-class.  Several of them are specifically designed for reading elevated body temperature.
    • FLIR is the manufacturer most used.  They have several which certified by FDA and others submitted.
    • Another option is ICI though there are some questions on FDA 510 (we cannot locate them) as well as some components used.

Temperature Screening Kiosk KMA Technical Advisory

From KMA Global Jun2020

Temperature Kiosks Advisory and Caution – Public Service Announcement

By KMA Manager | June 29, 2020

As government and corporate America develop post-COVID-19 action plans for responsibly reopening the country, some businesses are scrambling to keep up with the demand for thermal cameras, which many believe can help identify novel coronavirus cases via elevated temperature detection.

We see many RFPs from governmental agencies for temperature and thermal sensing devices.  Federal such FEMA and the Veterans Administration among them.

There are also several pitfalls and challenges with this technology when it comes to detecting somebody with an elevated body temperature. Things that can affect the accuracy of the measurement are:

  • Makeup
  • Physiological Stress
  • Sweating
  • Insufficient Camera Resolution
  • Measuring the wrong location on the face
  • Not using a reference black body for calibration
  • Using the wrong camera
  • Subject motion

Some observations:

  • The fact that the key measurement is temperature would seem to imply that the manufacturer has a superior device or at least a documented device. Does your supplier describe the sensor for you, or do they provide specifications?
  • Some solutions utilizing non-FDA-approved devices in the cause of health condition check have been withdrawn due to potential liability issues the device manufacturer might be subjected to.
  • Does the camera support a black body calibration?
  • Cameras have a NETD factor which is basically the noise floor it will factor and then read the signal. Almost like squelch discrimminators in RF radios. Being able to filter noise out from the measurement is crucial. What is the factor and spec?
  • ADA and height can be a factor — Some solutions provide AI which automatically detects the face and focuses. Others will not.
  • Reflected light impacts the measurement. In junior high I entered the Science Fair and for my project I demonstrated Albedo.  A black man or a hispanic or a white person can all measure differently.
  • Are you reading body temperature or facial temperature.

In conclusion, the most important questions to ask a potential supplier are:

  • What is the spatial resolution?
  • How long has your solution/camera been on the market?
  • Has your solution been used successfully during the SARS outbreak?
  • What is the ideal distance to subject during screening?
  • Does your camera have a 510k approval?

Too often we see these days a rush to market by vendors all over the world all touting their thermal imagers without specifications.

It is worth noting that the FDA issued wide guidance when antibody test kits were being offered. Rather than test them they went the open market test route which resulted in many thousands of people being misdiagnosed and localities and countries (UK e.g.) spending millions of dollars and getting the wrong results.

Additional questions relating to FDA should be asked:

  1. Y or N — Is it tested and labeled 80601?
  2. Y or N – do you have test results of alternative performance criteria currently allowed by FDA
  3. Y or N – is there prominent labeling that this device cannot be used as sole measurement?
  4. Y or N – is there a clear indicator that the device is NOT approved by FDA?
  5. Y or N – is there a clear description of the main device along with its specifications and calibration procedures?

More Temperature Kiosk Resources

  • Non-contact Infrared Thermometers
  • Thermal Imaging Systems (Infrared Thermographic Systems / Thermal Imaging Cameras)
  • From FDA 2020 — Measuring a person’s temperature can be done in several ways. One method to measure a person’s surface temperature is with the use of non-contact infrared thermometers (NCITs). NCITs may be used to reduce cross-contamination risk and minimize the risk of spreading disease. While typically 98.6°F (37.0°C) is considered a “normal” temperature, some studies have shown that “normal” body temperature can be within a wide range, from 97°F (36.1°C) to 99°F (37.2°C). Before NCITs are used, it is important to understand the benefits, limitations, and proper use of these thermometers. Improper use of NCITs may lead to inaccurate measurements of temperature.
  • From FDA — The FDA issued the Enforcement Policy for Telethermographic Systems During the Coronavirus Disease 2019 (COVID-19) Public Health Emergency guidance to help expand the availability of thermal imaging systems and mitigate thermometer shortages during the public health emergency. The guidance sets forth an enforcement policy that is intended to apply to all thermal imaging systems that are intended for medical purposes for the duration of the public health emergency related to COVID-19, and provides recommendations regarding performance and labeling of such systems.

This is the letter from the FDA in April 2020 on Enforcement Policy that companies might try and use.

FDA recommends that the device:

1) Is tested and labeled consistent with the following standard: IEC 80601-2-59:2017: Medical electrical equipment – Part 2-59: Particular requirements for the basic safety and essential performance of screening thermographs for human febrile temperature screening; OR

2) Is tested using alternative performance specifications that provide similar results to IEC 80601-2-59:2017. This could include:

a) The laboratory temperature accuracy of a screening telethermographic system, including the measurement uncertainty, is less than or equal to ±0.5°C (±0.9°F) over the temperature range of at least 34-39°C (93.2-102.2°F);

b) The system includes an accurate blackbody temperature reference source; 10

c) Both stability and drift are less than 0.2°C (0.36°F) within a timeframe specified by the manufacturer; and

d) The device risk assessment addresses all potential safety issues, including: i) Electrical safety; ii) Electromagnetic compatibility; iii) Mechanical safety; iv) Excessive temperatures and other hazards; v) Accuracy of controls, instruments, and information display; vi) Considerations for software associated with Programmable Electrical Medical Systems including network connections;11 and vii)Usability.

In addition, FDA recommends that the devices described above use labeling that helps users better understand the device, such as:

1) The labeling includes a prominent notice that the measurement should not be solely or primarily relied upon to diagnose or exclude a diagnosis of COVID-19, or any other disease;

2) The labeling includes a clear statement that: a) Elevated body temperature in the context of use should be confirmed with secondary evaluation methods (e.g., an NCIT or clinical grade contact thermometer);12

10 This is usually a blackbody (idealized physical body that absorbs all incident electromagnetic radiation) with known temperature and emissivity that can be used for thermal drift compensation.

11 For more information on this recommendation, see Clause 201.14 of IEC 80601-2-59: 2017. 12 This labeling recommendation is consistent with IEC 80601-2-59: 2017. Contains Nonbinding Recommendations 6 b) Public health officials, through their experience with the device in the particular environment of use, should determine the significance of any fever or elevated temperature based on the skin telethermographic temperature measurement; c) The technology should be used to measure only one subject’s temperature at a time; and d) Visible thermal patterns are only intended for locating the points from which to extract the thermal measurement.

3) The labeling includes a clear description of:

a) Device performance specifications and the methodology and frequency of any calibration needed to maintain the labeled specifications;12

b) How to use the thermal image to make a temperature measurement to within the stated device accuracy;

c) A description and purpose of the blackbody reference source (used for thermal drift compensation) and its importance in obtaining an accurate temperature assessment;

d) The reference body site used for temperature estimation, including any calibration or correction needed to estimate the temperature at that location, and the accuracy of the measurement at the reference site (e.g., oral, tympanic membrane);

e) How different environmental and system setup factors can affect the measurement, including the body site chosen for measurement, the condition of the screening site (e.g., screening background, ambient temperature and humidity, airflow);13

f) Different factors to consider in the design of the facility protocol (e.g., installation, viewing angle, blackbody temperature reference source); 14

g) The installation procedures and qualification testing that should be performed during installation or when imaging equipment is being relocated;15 and

h) The appropriate imaging distance based on the spatial resolution and performance of the camera. 16

4) The labeling references and is consistent with the guidelines in ISO/TR 13154: 2017: Medical electrical equipment — Deployment, implementation and operational guidelines for identifying febrile humans using a screening thermograph; and

5) The labeling highlights the differences in design, indications, or functions, as applicable, compared to the unmodified, FDA-cleared version of the product or includes a clear identification that the device is not FDA-cleared or approved. For the current edition of the FDA-recognized standard(s) referenced in this document, see the FDA Recognized Consensus Standards Database. 17

For more information regarding use of consensus standards in regulatory submissions, refer to FDA guidance titled “Appropriate Use of Voluntary Consensus Standards in Premarket Submissions for Medical Devices.”

If you would like to understand more about the models and options that are available KMA is happy to provide information on any and all advertised solutions. As always we recommend beginning with members of the KMA who understand and observe standard regulations such ADA, FDA, EMV, PCI, HIPAA and UL.


Proper Use of NCITs

The person using the device should strictly follow the manufacturer’s guidelines and instructions for use for the specific NCIT being used. The manufacturer’s instructions for use typically include the following information and recommendations for proper use:

Preparing the Environment and NCIT:

The use environment may impact the performance of the NCIT. Instructions will typically include recommendations for optimal use, such as the following:

  • Use in a draft-free space and out of direct sun or near radiant heat sources.
  • Determine if conditions are optimal for use. Typically, the environmental temperature should be between 60.8-104 ºF (16-40 ºC) and relative humidity below 85 percent.
  • Place the NCIT in the testing environment or room for 10-30 minutes prior to use to allow the NCIT to adjust to the environment.

Cleaning Between Uses:

For cleaning NCITs between uses, follow the instructions in the Cleaning and Disinfecting section of the product instructions. Most NCITs should never be immersed in water or other liquids.

Preparing the Person being Evaluated:

In preparation for taking a temperature measurement with an NCIT, the person using the NCIT should typically ensure that

  • The test area of the forehead is clean, dry and not blocked during measurement.
  • The person’s body temperature or temperature at the forehead test area has not been increased or decreased by wearing excessive clothing or head covers (for example headbands, bandanas), or by using facial cleansing products (for example cosmetic wipes).

Using the NCIT:

As previously noted, the person using the device should strictly follow the manufacturer’s guidelines and instructions for use for the specific NCIT being used. In particular, the following are typical instructions for NCIT usage.

  • Hold the NCIT sensing area perpendicular to the forehead and instruct the person to remain stationary during measurement(s). (See Figure 1)
  • The distance between the NCIT and forehead is specific to each NCIT. Consult the manufacturer’s instructions for correct measurement distances.
  • Do not touch the sensing area of the NCIT and keep the sensor clean and dry.

Figure 1: Correct Use – Forehead unobstructed, and NCIT perpendicular to forehead & used at distance identified in manufacturer’s instructions

Figure 1: Correct Use – Forehead unobstructed, and NCIT perpendicular to forehead and used at distance identified in manufacturer’s instructions.


Figure 2: Incorrect Use – Not perpendicular to forehead

Figure 2: Incorrect Use – Not perpendicular to forehead


Figure 3: Incorrect Use –Forehead exposed to direct sunlight outdoors

Figure 3: Incorrect Use – Forehead exposed to direct sunlight outdoors


References

Note, this information is applicable to NCITs which are intended for a medical purpose which means that the NCIT is intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment or prevention of disease and, therefore, meets the definition of “device” set forth in Section 201(h) of the Federal Food, Drug and Cosmetic Act.

Enforcement Policy for Clinical Electronic Thermometers During the Coronavirus Disease 2019 (COVID-19) Public Health Emergency

Guidance on the Content of Premarket Notification [510(K)] Submissions for Clinical Electronic Thermometers

U.S. National Library of Medicine: MedlinePlus. (2019 February). Body Temperature Norms. https://medlineplus.gov/ency/article/001982.htm

ASTM E1965-98(2016),Standard Specification for Infrared Thermometers for Intermittent Determination of Patient TemperatureExternal Link Disclaimer, ASTM International, West Conshohocken, PA, 2016, www.astm.org DOI: 10.1520/E1965-98R16

ISO 80601-2-56:2017(E) Medical electrical equipment – Part 2-56: Particular requirements for basic safety and essential performance of clinical thermometers for body temperature measurementExternal Link Disclaimer. 2017, International Organization for Standardization.

BOCA Releases New Kiosk Printer for Receipt, Ticket, Label or Wristband Applications

LemurX Receipt and Ticket Printers

BOCA’s Lemur-X kiosk printer is the company’s most compact, economical model.

Like all BOCA printers, the Lemur-X is produced at the company’s factory in Boca Raton, Florida and configured to the customer’s specifications.

The Lemur-X can be produced to work with a range of media, including receipt rolls, fan folded tickets, or wristbands. The printer’s universal paper guide (or ‘UPG’) can support a range of widths.

Optional features include:

  • Large roll holder (up to 7” diameter)
  • Bezel: holds one or more receipts or tickets after printing.
  • Presenter/Retractor: holds the receipt or ticket in place after printing and retracts if not taken by the customer within a prescribed period.
  • RFID
  • Ethernet, WiFi or Bluetooth interfaces
  • Low paper sensor

To see the printer in action, please check out the following video:

See video from Boca Systems on new models of Lemur X.  Great stuff!

Brochure for Lemux-X Download

For more information contact Louis at Boca Systems

Moe’s Southwest Grill First Kiosk-Only Restaurant is Now Open

Moe’s Southwest Grill launched its first-ever kiosk-only restaurant this past weekend in Pittsburg, PA.

The kiosk-only restaurant, owned and operated by Moe’s multi-unit franchisee, Mike Geiger, seats 16 and features Moe’s new brand design. The build took approximately 10 months to complete, with the final inspection scheduled for one day after the city shut down due to COVID-19 (March 13).

This timely launch provides a more contact-less ordering option in the time of Covid-19, as well as additional sanitation efforts have been put in place in accordance with CDC guidelines. This is just the latest in a string of new product offerings and technological advancements the brand has put into place since March of this year. Other examples include:

  • A completely revamped app which launched earlier this month
  • Launch of Taco Kits for easier family-style dining at home
  • The announcement of Moe’s Market, where stores would sell bulk ingredients that were in low stock at local markets.
  • Free delivery via the Moe’s app March 16-April 17
  • Ramped up curbside dining
  • Across Moe’s more than 700 restaurants, provided thousands of meals to healthcare workers and first responders

Background Summary

Touchless Interface Solution Self-service kiosks – KioTouch

New software product release by KioWare

KioTouch™

KioTouch™, a revolutionary, touchless interface solution for self-service kiosks, is now available for download. KioTouch is KioWare Kiosk System Software’s actionable response to the COVID-19 global pandemic and will prevent the spread of potentially harmful microbes and pathogens between end-users.

Empowering Users with Touchless Control

Mobile device to interacting with kiosk
KioTouch allows the end-user to control a self-service kiosk using their own personal mobile device. The user scans a QR code, generated on the screen of the kiosk, which then opens a trackpad-style mouse interface on their device that can be used to send commands to the kiosk. Scrolling, swiping, and clicking gestures allow the user to interact with the kiosk as they normally would, but do not require the user to physically touch it. KioTouch also allows users to input specific information into custom fields using the keyboard on their mobile device, safely and securely.

Works On Any Kiosk

KioTouch works on any kiosk and does not require KioWare to be installed to run, nor does it require the user to install any apps or software on their device. This gives you flexibility when implementing this health and safety software into your kiosk network without requiring you to complete a total overhaul of the system software you currently have installed and keeps the experience totally convenient for the user!

Upsell & Marketing Opportunities Maximized

The kiosk deployer has the ability to capture more conversions and potential customers by implementing session-end content that will be displayed on the user’s mobile device after their session is over. The deployer can load in a simple “thank you” message as well as surveys, newsletter sign-ups, coupons, app downloads, and more!

WATCH: A KioTouch Demo

 

More KioWare Kiosk Software Information

KioWare for Windows Version 8.24 with KioTouch

Asus Tinker Android Kiosk DIY mini PC KioWare OS & ASUS Team Up

Android Kiosk Software – KioWare for Android has a new release – version 3.18.

KioWare for Windows Version 8.24 with KioTouch

6/18/2020
YORK, PENNSYLVANIA — A new version update of KioWare for Windows has been released. Version 8.24 for Windows is now available with many improvements that work toward the company’s goal of constantly improving user experience.

KioTouch™ Integration

KioTouch™ is a touchless interface solution for self-service kiosks and is now integrated into KioWare for Windows. KioTouch™ allows end-users to interact with the kiosk through their mobile device and does not require they touch the surface of the kiosk at all. Click here to learn more about KioTouch™.

Implement FreedomPay EMV

KioWare, once again, expanded its EMV toolbelt by adding support for another EMV chip processor.

More Options for Error Handling Page

KioWare now has more options for error handling including displaying the error page, an option to do nothing, displaying an error page if there is no content, and displaying a simple message if necessary.

Add Option to Disable VK Click Sound

The virtual keyboard within KioWare now has the option to enable and disable the “click” sound that plays when interacting with it.

Add PDF Support to Attract Looper

KioWare has added the ability for network administrators to add PDF files to their attract screen loopers making the software more file-diverse.

Update to Latest Agora SDK

KioCall now supports the SDK – Agora version 3.0 release.

Update to Chrome 81/CEF 4044

KioWare has been updated to be compatible with the recent Chrome 81 release.

Analytical Design Solutions, Inc. dba KioWare has been in business since 1991 providing IT consulting to businesses of all sizes, is located in York, Pennsylvania, and is a worldwide market leader in self-service kiosk and purposed device markets. KioWare is kiosk system software that kiosk applications are built on and is used in over 13,000 projects in over 120 countries with project deployments that range from a handful to many thousands of kiosks.

Tech Brief – Limits of elevated body temperature screening

First published on Vision Systems Design Jun2020

Everything you need to know about using thermal imaging cameras for identifying potentially sick people.

Elevated body temperature screening

As government and corporate America develop post-COVID-19 action plans for responsibly reopening the country, some businesses are scrambling to keep up with the demand for thermal cameras, which many believe can help identify novel coronavirus cases via elevated temperature detection

During the SARS outbreak in 2002, the same demand occurred, albeit on a much smaller scale and mainly in Asia. As with most infectious diseases, people want to keep it from spreading.  Fever represents a common COVID-19 symptom.  Sometimes a person with a fever may not feel particularly sick and may still attempt to travel or come to work. Afraid of being booted off a plane or sent home, the motivation for self-reporting a potential illness quickly outweighs the consequences. Technology offers an attractive route for companies looking to screen for sick people. Companies feel severe economic pressure to reopen their businesses to survive, while other essential businesses fear that a company outbreak could bring them to a screeching halt, as has happened in the food and restaurant industries.

Several methods to check somebody’s temperature exist (Figure 1), but the larger the company, the less practical it becomes to have a medical professional use a handheld thermometer to screen everyone entering the building. This method is somewhat invasive and not conducive to social distancing guidelines, which is why non-contact thermal imaging has emerged as a popular alternative.

Thermal camera solutions pop up like mushrooms as demands soar. MoviTHERM has counted 52 new solutions just in the past eight weeks in the US. Many of these are brand new startups, while others simply rebrand mass produced existing, commercially available thermal cameras. Offerings range from cell phone attachments with low resolution thermal cameras to dual view thermal and visible cameras with built in artificial intelligence for tracking people in a crowd. Marketing literature and demonstration videos from such companies may impress the panic buyer looking for a way to keep their workforce safe. What used to take engineers weeks and months of research is now being decided in 24 to 48 hrs. Even Amazon bought 1,500 thermal cameras for $10 million from a US Government-blacklisted Chinese supplier.

How hard can it be? A thermal camera is a thermal camera! Or is it?

If that was the case, why do the prices of these cameras vary from $400 to $40,000?  It isn’t just the thermal camera that matters, it is how it is being applied to the application. Measuring elevated body temperature happens to be a rather complex application once you peel back the layers. After all, this does not involve simply measuring the temperature of a piece of steel but measuring the temperature of living beings under various conditions. Throwing a startup company together and hiring a few software developers to get an image out of a thermal camera is missing the point entirely. Thermal imaging uses some rather complex physics and involves optics, thermodynamic laws, emissivity, atmospheric variables, thermal drift compensation, infrared radiation, reflection, transmission, and in the case of this application, a slew of physiological effects of the human body.

Thermal cameras cannot detect a fever or diagnose any disease. A thermal camera can only measure the infrared radiation emitted from the first surface it encounters. When pointed at a face, this first surface happens to be the surface of the skin. However, when examining the thermal landscape of a human face, one will quickly notice the complexities. Additionally, such measurements vary tremendously from individual to individual.

Figure 2: The tear duct region of the face (inner canthus) offers the most accurate part of the face when it comes to optical temperature measurementFigure 2: The tear duct region of the face (inner canthus) offers the most accurate part of the face when it comes to optical temperature measurement

Accurate measurements

Scientific research shows that most of the facial skin temperature is not even that closely correlated to the body’s core temperature. The human body thermoregulates its core temperature using a complex biological closed-loop system. It either exerts excess heat, conserves it, or maintains equilibrium, and it does so as a survival mechanism. This regulation causes the skin temperature to vary based on environmental condition (passive heating or cooling due to exposure to the elements), physical exercise, or other biological processes.

Studies show that the inner canthus (tear duct region) represents the most accurate part of the face when it comes to optical temperature measurement (Figure 2). The inner canthus is only about 5 to 7 mm in size. Using a thermal camera, the inner canthus needs to be covered with enough pixels for an accurate measurement. The projected pixel size for the inner canthus area needs to be around 1.5 mm/pixel or better for best results.

Table 1: Common detector resolutions and the corresponding recommended image size for inspection.Table 1: Common detector resolutions and the corresponding recommended image size for inspection.

Camera resolution vs. image size

Unlike typical machine vision or surveillance cameras, thermal cameras have low pixel resolutions. The most common resolution for thermal cameras is 320 x 240 or 640 x 480 pixels. Using the 1.5 mm/pixel figure from above makes it possible to calculate the field of view size of the thermographic measurement setup for measuring elevated body temperature.

For a 320 x 240-pixel detector, the horizontal field of view is therefore 320 pixels / 1.5 mm per pixel = 480 mm [18.9in.]. Other common detector resolutions and the recommended image size for inspection can be seen in Table 1.

Figure 3: An accuracy test of a thermal camera with 464 x 348-pixel resolution and 24° optics are shown here, with e= 0.98 representing camera’s emissivity setting and atmos referring to atmospheric reflection. These parameters must be set in the camera for accurate measurements, as an object absorbs, reflects, and may transmit infrared radiation.Figure 3: An accuracy test of a thermal camera with 464 x 348-pixel resolution and 24° optics are shown here, with e= 0.98 representing camera’s emissivity setting and atmos referring to atmospheric reflection. These parameters must be set in the camera for accurate measurements, as an object absorbs, reflects, and may transmit infrared radiation.

Crowd scanning solutions

Based on the resolution criteria discussed above, crowd scanning solutions cannot produce the desired results. Artificial intelligence also does not help to bend physics and has no impact on human physiology. In addition to the pixel resolution problem, a second issue exists that impacts the accuracy of a crowd scanning camera – depth of field. In a crowd setting, individuals will be present at different distances to the camera. Not only does this change the projected pixel size, but it changes how well the pixels are in focus.

Figure 3 shows an accuracy test of a thermal camera with 464 x 348-pixel resolution with 24° optics. The test subject’s oral temperature was confirmed with a clinical grade thermometer prior to the test and determined to be 37°C [98.6°F]. Measurements were taken of both subjects starting from 0.5 m [1.64 ft] to 6 m [19.7 ft]. The maximum skin temperature (inner canthus) was recorded and graphed. This experiment shows a significant temperature drop with increase of distance. The camera used is a higher end thermal camera – the FLIR Model T540. Performing the same experiment with a lower grade and lower resolution camera will undoubtedly yield worse results.

Camera accuracy

Absolute accuracy represents an even bigger issue with these types of cameras. Such cameras are based on the same measurement principle and use a microbolometer type detector. These detectors do not capture photons, but directly measure infrared radiation. Each pixel comprises a small MEMS structure and represents a small temperature dependent resistor. The downside of these detectors is extreme temperature sensitivity. The slightest change in heat causes a bias in the measurement. The same thing happens with infrared optics made from Germanium or other exotic optics. These effects, along with noise equivalent temperature difference (NETD) create the error budget of these cameras. An achievable absolute accuracy specification is typically around +/- 2°C. Controlling the temperature drift to any tighter tolerances requires a sophisticated active heating and cooling system inside the camera, which would be cost prohibitive.

Some manufacturers claim their cameras can achieve an accuracy of +/- 0.5°C. The question people should consider is how the cameras measure accuracy. One way of achieving this would be to point the camera at a reference black body and rapidly take successive measurements before the camera drifts. Doing so would be cheating if the companies omit their method of determining accuracy, however.

Figure 4: A black body is an actively temperature-controlled device that provide a reference source for calibrating thermal cameras and other optical temperature sensors such as pyrometers.Figure 4: A black body is an actively temperature-controlled device that provide a reference source for calibrating thermal cameras and other optical temperature sensors such as pyrometers.

Black body method vs. relative difference

Two legitimate methods for measuring elevated body temperatures exist. One employs a calibrated reference source (or black body, Figure 4) and the other uses a baseline population to create an average for outlier detection. Using a black body allows the camera or software to calibrate out the long-term drift and correct the absolute temperature of the measurements to better than +/- 0.5°C. For this to occur properly, the black body must be visible in the field of view of the camera at the same working distance as the subject.

The other method does not require a black body and makes use of the repeatability of the thermal camera, although combining the two methods would be ideal. In the relative difference mode, 10 known healthy individuals present to the camera or screening system. Their maximum facial temperatures are taken to build an average baseline temperature. Now all subsequent subjects are measured and compared against that baseline reference. This creates an outlier detection. The baseline needs to be updated throughout the day to compensate for environment changes like temperature swings.

What is a black body?

A black body or calibrated reference source is an actively, temperature-controlled device. Black bodies typically provide a reference source for calibrating thermal cameras and other optical temperature sensors, such as pyrometers. These devices consist of an active surface with a special high emissivity coating, an internal temperature sensor and a closed loop (PID) temperature controller. Some black bodies have an adjustable temperature controller, simpler devices have a single, fixed temperature. For special high temperature applications, there are cavity style black bodies available. The name black body comes from physics – black body radiation. The name was given because the idealized version of a black body absorbs all radiation of all wavelengths. However, some practical limitations to this exist. A perfect black body would have an emissivity value of 1. However, most good black bodies only achieve an emissivity value of 0.98 or lower.

Planck’s law describes black-body radiation. The higher the radiated energy, the shorter the wavelength. This phenomenon can be seen when heating up a piece of metal. The heat cannot be seen until it reaches a certain energy level, then the piece of metal starts to faintly glow red. As the energy further increases, red becomes orange, orange becomes bright yellow. The wavelength shifts from the infrared region into the visible region and becomes perceptible by human vision (400 nm to 700 nm).

Rules and regulations

In the US, the Food and Drug Administration (FDA) deems this a medical application. As such, cameras need to have a 510k approval (bit.ly/VSD-510). Any customer or vendor using a camera without such an approval risks being subject to recalls and/or stringent corrective action measures, which is exactly what happened during the SARS outbreak. Although the FDA recently issued a non-binding and temporary guideline to ease their regulatory overview, the 510k ruling is still in place and may be enforced at any time. Besides the FDA, there is also a heightened risk of civil litigation for companies using a non-approved camera.

In conclusion, the most important questions to ask a potential supplier are:

  • How long has your solution/camera been on the market?
  • Has your solution been used successfully during the SARS outbreak?
  • What is the ideal distance to subject during screening?
  • Does your camera have a 510k approval and can you send it me?

More Information

Temperature Kiosk with Remote Services Frank Mayer & Associates, Inc.

Temperature Kiosk – KMA

Contactless kiosk – temperature screening kiosks – Pyramid

Temperature Check – 22MILES Thermal Sensing FAQ

Five Reasons Restaurant Need Self-Service Kiosks – GRUBBRR

From blog on GRUBBRR Jun2020

Eating out is a common feature of our social and personal lives. Everything from dates to important client meetings often happens at a restaurant, yet, there have been minimal changes to the way in which we obtain our food. Customers are changing and so are their habits, but because of the lack of a better alternative, clients continue to experience the hassles of waiting in line to order their food and dealing with incorrect orders. Lines, waiting, delays, and other inadequacies have become a routine part of the restaurant experience. Luckily, the perfect solution to this problem already exists — self-service kiosks.  

What is a Self-Service Kiosk? 

A self-service kiosk is a device that allows the user to complete a task or activity via a machine and without the need for human assistance. In restaurants, customers can use self-service kiosks to place their orders and make payments. With perks like shorter lines and streamlined order management, this new and improved way of ordering is guaranteed to make the restaurant experience more efficient for customers, restaurant owners, and restaurant employees. 

Why Do We Need Self-Service Kiosks? 

Here are 5 reasons why your business needs self-service kiosks: 

  1. Coronavirus Concerns

At a time when everything has changed because of the current pandemic, COVID-19 has impacted customer-restaurant relationships as well by creating new uncertainties and barriers in terms of restaurant accessibility.  

Moreover, government-sanctioned social distancing policies have changed how we order and eat. Most restaurants are extensively utilizing online ordering and contactless delivery to minimize the spread of the virus.  

Now more than ever, the need for reducing human contact is being realized, and this could be the perfect opportunity for restaurants to revolutionize the way customers interact with restaurants. 

By ushering in self-service kiosks, restaurants will give clients a sense of comfort and safety in knowing that they can receive their food with minimal human interaction. 

  1. Less Waiting for Customers

Self-service kiosks have shown to shorten and even eliminate lines. Reduced wait times ensure that customers get their food as quickly as possible. A convenient and user-friendly online ordering experience lets your clients seamlessly order their food. 

  1. Less Anxiety for Customers

Since using self-service kiosks shortens lines, customers are able to get to their orders quicker, and without any lines behind them, they are able to focus more on what they want to order instead of worrying about holding up the line. 

  1. Fewer Inaccuracies and Inconsistencies in Ordering

When customers enter their orders directly into the system, there are fewer chances of errorWith the removal of the cashier as an intermediary, the order goes directly from the customer to the kitchen, so the hances of any miscommunication are minimized. Self-service kiosks along with other business automation technology have the capacity to provide an in-sync way for restaurant employees to manage customers, orders, and payments in one place.  

  1. IncreasRevenue by Upselling

The freedom that self-ordering provides directly correlates with increased revenue. Automated upselling via self-service kiosks is shown to increase revenue by 12-22%. Algorithmically calculated suggestions during the ordering process give your customers that final push they need to add items to their order that they were previously on the fence about. 

Self-service kiosks can completely revolutionize the restaurant experience. By providing comfort and ease of access, self-service kiosks ensure maximum efficiency for customers and restaurants alike. 

Related Information

Android Payment Solutions For ISVs

From Press Release by Worldnet Jun2020

Worldnet Payments And Esper Launch Android Payment Solutions For ISVs

Seattle, WA & Atlanta, GA – 23rd June 2020, Esper and Worldnet Payments announced the global launch of the first complete set of Android payment solutions for independent software vendors (ISVs) and product development teams. Worldnet, a trusted global provider of omni-channel payment solutions, has partnered with Esper’s Android DevOps solution to offer a streamlined pathway to developing, deploying, and managing Android payment products for retail, hospitality, restaurants, and other industries.

“Collectively, Esper and Worldnet offer a complete set of cloud developer tools to speed up product development and streamline payment upgrades to Android device fleets,” says Shiv Sundar, COO of Esper. “Developers can use our connected platforms and cloud APIs to rapidly create custom integrations and programmatic control over payments, devices, apps, and peripheral hardware.”

Both Esper and Worldnet’s cloud tools are created by developers, for developers with open standards and industry-leading ease-of-integration. Together, Worldnet and Esper’s cloud tools can allow developers to unlock a seamless approach to managing Android mobile-point-of-sale (mPoS), kiosks, contactless devices, and more. It’s the first partnership to offer complete control over through a single cloud platform over every aspect of payments, apps, and hardware.

  • Payment Processing
  • Merchant Banking
  • Provisioning & Deployment
  • Device Management
  • Hardware & Peripherals

“Individually, Worldnet and Esper each have a remarkable track record of success enabling ISVs and System Integrators (SIs) to streamline integrated product development,”  says John Clarke, CEO of Worldnet Payments. “Our Android mobile payments partnership offers a clear pathway for product developers to accelerate self-service and contactless payment innovation and achieve a seamless approach to managing payment devices.”

About Worldnet Payments

Worldnet Payments develops frictionless payments solutions for independent software vendors. The company’s omni-channel platform is used to deliver expert solutions in industries such as unattended retail, transportation, and services. Worldnet’s flexible approach enables businesses to deliver a customized payment experience to their customers, including tailored workflows, branding and centralized reporting and analytics. The highly scalable cloud platform provides an advanced range of EMV-enabled products and services across channels including eCommerce, Mobile, PoS and iPoS.

For more information, contact marketing@worldnettps.com or visit www.worldnetpayments.com

About Esper

Esper offers the industry’s most powerful cloud tools for Android device deployment and application management. Our platform and cloud APIs help organizations across industries go beyond traditional mobile device management to Android DevOps.

https://esper.io/

Media Contacts

Worldnet Payments

Cassandra Buckley
marketing@worldnettps.com
+1 (470) 372-1601

Esper

Shiv Sundar
shiv@esper.io
+1 (916) 759 – 8231


More Android News

Asus Tinker Android Kiosk DIY mini PC KioWare OS & ASUS Team Up

So Which is Better for Visitor Registration? The iPad or the Android…

Telehealth Kiosks — Compunetix and KIOSK Information Systems Partnership

From PRNewswire Jun2020 –

Enabling Innovative Telehealth Solutions on Digital Kiosk Devices


MONROEVILLE, Pa.June 17, 2020 /PRNewswire/ — Compunetix is pleased to announce a partnership with KIOSK Information Systems (KIOSK) to deliver Video Call Center™ (VCC) on digital kiosks. Compunetix Video Call Center (VCC) for Healthcare is a browser-based, real-time voice and video workflow solution for healthcare providers that need to remain available to their patients in a safe and secure manner. Built on WebRTC technology, VCC supports high definition video connections, secure and encrypted media and data connectivity, video call transfer and routing, and mobile access via smart devices such as phones and tablets. This HIPAA compliant solution enables secure communication with no download or application installation.

With one touch, patients have instantaneous access to an active network of medical professionals throughout the world. Rather than waiting for help and further constraining limited resources, patients can use a kiosk to get secure, face-to-face virtual assistance. This digital approach to patient care is gaining adoption as a preferred mode of communication as more people opt for the direct connection and convenience that technology provides.

“With greater volume and complexity of patient needs, healthcare organizations need better ways to connect with patients at scale that can enable a more personal experience while at the same time improve operational efficiency. In partnership with Compunetix, our joint telehealth solution offers healthcare facilities and insurance providers the ability to help patients, face-to-face virtually – from service questions to advanced care access – all without the need to travel or wait at high traffic facilities,” shares Kim Kenney, President of KIOSK Information Systems.

“As the global leader in self-service systems for businesses, KIOSK provides a flexible new platform for our Video Call Center solution, especially in the healthcare markets where the combined solution offers a powerful and accessible new paradigm for distributed services,” explains Gerard Pompa, Compunetix Senior Vice President and Manager of the Communications Systems Division.

As healthcare organizations look to technology for better ways to connect with patients, Compunetix and KIOSK can enable an improved and more efficient experience. We are pleased to be exhibiting at this year’s ATA Virtual Conference and Expo. ATA2020 is the world’s largest telehealth innovation event. Join us and other providers, developers, and leaders as we come together virtually to have an in-depth, thoughtful, critical discussion about the future of health.

About Compunetix: For over 50 years, Compunetix has been providing advanced communications solutions all over the world, building and maintaining a reputation for reliability, customer service, product quality, and technological excellence that others simply cannot match. Compunetix is the leading developer of converged VoIP, voice, video, and data collaboration and conferencing applications for service providers, government, and corporate enterprise markets. Combined with world-class support and innovative professional services, Compunetix delivers the right solution, every time.

For more information, contact Robert Haley at rhaley@compunetix.com or visit www.compunetix.com

About KIOSK Information Systems: KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With over 27 years of experience and 250,000+ kiosks deployed, KIOSK is the trusted partner of Top 100 Retailers and Fortune 500 clients; delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services. We offer an innovative portfolio of kiosk solutions along with managed services and IoT capabilities to ensure a seamless user experience. Learn more at kiosk.com, 800.509.5471

SOURCE Compunetix

Contact KIOSK For More Information

 

More News From KIOSK

KIOSK Information Systems Releases New IoT Remote Monitoring Platform Features

Conversational AI Kiosk – Valyant AI & KIOSK Information Systems Enable Contactless Conversational AI

Bitstop and KIOSK Information Systems Announce Bitcoin ATM Partnership at NRF Big Show 2019

Peerless-AV Launches New Health Protocol Solutions

Peerless-AV has announced today the launch of its newest health protocol solutions to assist businesses with public health and safety needs.

The new products include an Occupancy Control Kiosk, three variations of Temperature Sensing Digital Signage Kiosks, as well as Temperature Sensor Tabletop and Floor Stand Mounts, that will allow businesses to communicate and implement proper health standards in real time.

These new health solutions are made in the USA and available for immediate deployment in a variety of settings, such as corporate, retail, hospitality, education, transit and more.


Peerless-AV® Creates Multiple Health Protocol Solutions to Assist with Occupancy Control, Temperature Sensing, and more

New solutions, from tabletop and floor stands, to small and large format integrated kiosks that are completely customizable to assist businesses with public health and safety needs

AURORA, Ill. – June 11, 2020 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, is pleased to share the availability of new solutions for public health preparedness and viral transmission prevention. The new products include an Occupancy Control Kiosk, three variations of Temperature Sensing Digital Signage Kiosks, as well as Temperature Sensor Tabletop and Floor Stand Mounts that will allow businesses to communicate and implement proper health standards in real time. These new health protocol solutions are made in the USA and available for immediate deployment in a variety of settings, such as corporate, retail, hospitality, education, transit and more.

“We took the time to research what type of solutions were needed to keep both employees and customers safe and satisfied,” said Brian McClimans, VP Sales, Peerless-AV. “We looked into a variety of different studies, surveyed consumers and had detailed discussions with our current customers to develop these products, and we firmly believe these solutions will become a part of prevention protocols all industries are implementing as the country begins to reopen.”

Peerless-AV’s lightweight and durable Temperature Sensor Stand Mounts (THR-100-COUNTER, THR-200-STAND) are offered for tabletop or floor applications. With installer-friendly features, such as internal cable management and clearance holes in the base to secure the mount to a surface or leave free-standing for quick reposition, these mounts are designed to support an 8″ temperature sensor tablet (not included). Once the stand is paired with a self-service, non-contact temperature screening tablet, it will alert individuals of heightened temperature status.

Click for full size image

Peerless-AV is also offering three new small-format, indoor Kiosks for public spaces. The first version of the Temperature Sensing Digital Signage Kiosk (THR-300) is integrated with a 22″ display, as well as non-touch, thermal sensing TempDefendTM Protection Basic Software from 22Miles. The second option of the Temperature Sensing Digital Signage Kiosk (THR-400) is integrated with a 21.5″ Mimo Monitors Display and digital signage software from Revel Digital, which provides detection within 3′ and temperature readings up to 18″. The third variation of the Temperature Sensing Digital Signage Kiosk (THR-500) comes with personal protection dispensers for refillable touch-free antibacterial foam dispenser, disposable gloves and facial tissues, and accommodates a 32″ display, FLIR temperature camera, as well as non-touch, thermal sensing TempDefendTM Protection Basic Software from 22Miles.

These small format, indoor kiosks feature a thermo-sensing system that leverages a combination of camera technology, facial and body temperature detection software, integrated sensors, and dynamic machine learning algorithms to aid in the prevention of viral spread, while also working as a dynamic digital signage solution when needed. The self-service, non-contact temperature screening system will alert individuals of heightened temperature status as they enter the premise, alleviating customer and staff concerns. It will also capture analytics that confirm operational compliance and Human Resource requirements.

The ongoing concern for public health has further emphasized the need for regulating the flow of foot traffic in public places. To aid businesses worldwide, in managing customer and employee access to keep everyone healthy and comply with new regulations, Peerless-AV has partnered with Navori Labs to introduce a new, completely integrated digital signage solution for occupancy control. The Occupancy Control Kiosk (THR-600) is integrated with a display, Navori Labs QL 2.2 Digital Signage Software, media player, and web camera. This indoor, portrait kiosk regulates foot traffic at each point of entry and detects if a visitor is wearing a mask, while also displaying dynamic digital messaging, such as rules, instructions, wait times, promotions, and other information.

While these standard kiosk solutions are available, Peerless-AV also offers customization options to create unique solutions that help businesses meet their specific requirements and margins. Peerless-AV kiosks are customizable in every way – from the choice of integrated technology to custom paint and vinyl wraps. Through offering the ability to adapt and equip businesses with a customized solution to address health concerns, Peerless-AV hopes that more businesses are able to operate safely.

Peerless-AV Introduces Health Protocol Solutions from Peerless-AV on Vimeo.

“Peerless-AV is committed to providing businesses with a variety of solutions to choose from that will allow them to communicate and implement proper health protocols to protect their employees and their visitors alike. It was also very important for us to develop a versatile product that can be repurposed into a dynamic digital signage device should temperature sensing no longer be required,” said Nick Belcore, Executive Vice President, Peerless-AV. “These new health protocol solutions are ideal for corporate, public transit, retailers, stadiums and beyond. Customers can expect these new offerings to meet a variety of needs with the same level of support you have come to expect from Peerless-AV.”

In addition to these new solutions, Peerless-AV has also been involved in several global projects designing health protocol solutions, such as the recently launched bundled Digital Signage Solutions from Peerless-AV, as well partnering with LG to provide businesses with bundled Health Protocol Solutions.

Please contact a Peerless-AV Sales Representative for more information: www.peerless-av.com/pages/sales-contacts

For more product detail information about the new solutions for public health preparedness and viral prevention, please visit: www.peerless-av.com/pages/health-protocol-solutions

About Peerless-AV

Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, including outdoor displays and TVs, complete integrated kiosks, video wall mounting systems, professional carts and stands, and more. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

More Peerless-AV News

Peerless-AV® Announces New 65” Xtreme™ High Bright Outdoor Display

Peerless-AV Announces Larger UltraView UHD Outdoor TV

TDSTOUCH introduces a contactless temperature measurement intelligent identification terminal

Most agree that the coronavirus pandemic will accelerate
mobile commerce and contactless approaches. In response to the global COVID-19 virus prevention and control,  TDS has developed a revolutionary technology, contactless temperature measurement intelligent identification terminal.

In many businesses, hospitals and retailers, temperature screening of employees and visitors is already necessary to stop the virus.

Temperature-sensing kiosks can help
prevent crises and optimize return to business as employees and guests return to work and entertainment venues.

Features

  • Available in 10.1 “and 15.6” widescreen sizes
  • Zero Bezel design, with an all-metal casing
  • RK3288 quad-core processor with primary frequency of 1.8gh
  • Two options — touch and non-touchscreen
  • Body infrared sensor light control to save power and energy
  • The temperature detector with detection distance <1 m and temperature tolerance ±0.3℃
  • Temperature display with support, warning of exceeding temperature
  • USB extension interface, supporting the extension IC card reader and RFID
  • Support version 7.1 and below of Android operating system
  • Support floor-to-ceiling and wall-mounted brackets

Please consult us for more information.
Website:www.ustdstouch.com
Email:info@tdstouch.com

Kiosk Returns – Doddle and KIOSK Provide self-service returns in retail stores

From Kiosk.com Jun2020

We all know that returns are an essential part of the consumer journey, yet they can cause retailers some serious trouble to process. For instance, in-store returns are a great way to recapture lost revenue from returns, but processing them at the checkout can cause longer lines, create more work for staff and extend wait times for customers who are trying to buy something.

Retailers learn how they may recapture lost revenue from returns

While 61% of Americans prefer to return goods in-store according to UPS research, those retailers who do offer in-store returns generally have not adapted specifically for this customer journey. Customers with a return transaction often have to wait in line with everyone else to sort their return out and after their handover, may wait up to 3 weeks for credit card refunds (where these are offered).

When making an in-store return, 70% purchase an additional item

return flow in-store

Alternatively, customers can book ahead using the digital portal, linked via the retailer website, and hosted by Doddle. In this return path, customers simply scan the code from the portal once they’re in store, and the label is automatically printed. Once they’ve applied the label and dropped the parcel into the hatch, they’re free to shop. When making an in-store return, 70% purchase an additional item compared to only 42% who make a new purchase while processing an online return.

Read the full article

Fever Detection Kiosk – Evoke Creative

Fever Detection Kiosk by Evoke Creative

Screen customers and staff at the point of entry using our contact free, automatic temperature check station by Evoke-Creative.

  • Face detection, can remind a user to wear a mask if not already
  • < 3 second detection rate using infrared technology
  • Accurate to within +/- 0.5 c
  • Clear call to action 15” screen
  • Totally autonomous and contact-free
  • Simple to deploy compact design
  • Can be custom branded for any organization

BENEFITS & OPTIONAL COMPONENTS

  • Proven hardware
  • Rear static advertisment
  • Easy to integrate
  • Front vinyl wrap
  • Touch free operation
  • Durable

 

Download our brochure

EV-Lite-Temperature Station spec sheet

 

WHY EVOKE? 

With over 25,000 kiosks installed across 60 countries, we are
one of the world’s leading kiosk manufacturers and have built
a strong reputation for delivering exceptional products
to some of the world’s largest brands. These include
McDonald’s, Google, Walmart, Mastercard and Tesco.

UK: +44(0) 151 334 3716
US: +1 864 313 7602
sales@evoke-creative.com
www.evoke-creative.com

What’s Going On With Facial Recognition?

From Design Smart City Jun-2020

Several developments in the Facial Recognition arena.  The big starting point is that IBM is ditching Facial Recognition.

In a letter to members of Congress, IBM CEO Arvind Krishna said the company would no longer make general-purpose facial recognition and analysis software, citing concerns about the technology’s use by law enforcement agencies. He clarified that IBM “firmly opposes” the use of facial recognition “for mass surveillance, racial profiling, violations of basic human rights and freedoms.” The letter also outlined various efforts the company would take in response to ongoing anti-police brutality demonstrations, such as endorsing a federal registry for police misconduct.

IBM wasn’t super specific in its announcement. However, a person familiar with the matter said that IBM will limit itself to the development of visual object detection and will no longer make APIs that could be used to power facial recognition available to outside or internal developers. The company would not comment further.

Meanwhile the next day (June 12) we have announcements from Amazon and Microsoft

From the Dive —

  • Amazon and Microsoft announced on Wednesday and Thursday, respectively, moratoria on police use of their facial recognition technology, amid a call for federal regulation of the controversial technology. Amazon’s moratorium is for one year, while Microsoft said its moratorium is indefinite until laws are in place.
  • In a short statement, Amazon said it would continue to make Rekognition available to groups like Thorn, the International Center for Missing and Exploited Children and Marinus Analytics to help the victims of human trafficking and reunite missing children with their families. Microsoft President Brad Smith said any national law should be “grounded in human rights.”

More Information on Facial Recognition in Self-Service

 

 

Cash Accessibility, Cash Free and Cashless Kiosks

We looking through the Target Center RFP and couldn’t help but notice that “cash” will not be a accepted. Welcome to the world of “Cash Free”, mobile phones and contactless cards. We wonder if swipe will be supported almost.

Given the sports teams that use the Target Center, they will have a “Court Cash” loyalty app.

The wallet is a feature within the team app that allows any fan the ability to pay for their food & beverage and retail purchases with their mobile phone. Forms of payment include a loyalty currency called ‘Court Cash’ which is issued by the team or fans can use a credit card stored within the team app wallet. POS must be able to:

    • accept app wallet payments via QR code scanning or rich checkout.
    • recognize when a fan is designated in the wallet as a member, half season member, and other segments to be determined in order to offer these groups the specific discount associated with their respective segment.
    • redeem from the wallet one-time coupons for designated items or for a one-time discount.
    • accept mobile orders for a choice of either pick-up or delivery.

The Service Provider must define and provide a POS solution that includes mobile, kiosk, and cash-free platform solutions to deliver on aforementioned omni-channel experience.

Cash2Card Option – Abstracting Cash

Maybe the Target Center given sports and entertainment events would be interested in converting those cash customers to TC customers.

The kiosk association has several options for Cash2Card. The most robust would be GiftWise from Self-ServiceNetworks

cash2 An industry veteran of nearly 25 years, Self-Service Networks has been providing self-service card vending solutions to a variety of retailers, shopping malls, restaurants, event stadiums, convention centers and more. Self-Service Network’s unique blend of refined
technology and focus on the process of customer empowerment provides a complete solution that makes the transition from cash to other forms of currency simple and efficient.

Self-Service Network’s patent-pending solution for driving customers to load their cash onto contactless virtual cards is leading the way in the cashless technology revolution.

Self-Service not only provides an open loop Visa or Mastercard virtual or physical plastic card, but can also integrate with your existing gift card program to deliver a fast, clean card to help drive your customers through your checkout lanes more efficiently and safer than ever before.

Check out the full solutions available at www.cash-2-card.com

Cash and Cashless – Smarter Control

Cash is going through a rough period we think though some of the new solutions where modern smart cash management is provided are very attractive.  Example is new Pyramid product shown on Stores and Shops.

Pyramid cash station

 

 

Self-checkout systems are becoming increasingly popular. Their number has almost doubled in recent years. An important success factor for the acceptance of these solutions is the possibility to enable various payment options. Especially for small purchases such as bakeries, cafes, pharmacies or fast-food restaurants, retailers can still not do without offering a cash payment function for self-checkouts. The customer wants to be able to choose his payment method freely in order to complete his purchase as quickly as possible and without long waiting times. In order to allow the greatest possible flexibility in self-checkout, Pyramid Computer and CPI have developed an attractive and space-saving solution that enables cash and cashless payment at the same kiosk.

The kiosk component of the solution is based on the polytouch® flex21.5 from Pyramid Computer. This has a super flat, frameless touch display and, depending on requirements, individual peripheral modules such as scanners, printers or EFT payments can be integrated into the housing. Due to the compact form factor, the kiosk itself is incredibly cost-efficient and not only variable in terms of its hardware modules. It is also extremely flexible with regard to its assembly and color options and can be individually adapted to customer wishes / needs.

In combination with the CPI Pay Station Paypod ™ Embedded, which easily fits under any counter, it prevents sales personnel from coming into contact with cash and food in turns. It thus enables an absolutely hygienic method of handling cash transactions, which means that time-consuming putting on and taking off of gloves, which are often worn to protect against contamination, can be dispensed with.

The fully integrated payment solution can be easily connected to an existing POS system, automatically counts all cash payments, pays out the appropriate change in real time and detects counterfeit money. While the customer is still carrying out the transaction, the sales staff can execute and complete the order at the same time.

Meanwhile XTM, Inc. , a Toronto -based Fintech company in the “challenger banking space”, announced it has signed a deal with DCBank enabling XTM to provide an instantly activated and loaded prepaid Mastercard ® through a cash accepting kiosk. Kiosks will be placed at retail venues or throughout business-premises such as Stadiums or Shopping Malls to help completely eliminate cash from their ecosystems https://xtminc.com/reverse-atm/.   Their press release was on Yahoo Finance.

The cash accepting kiosk solution accepts cash and dispenses activated and loaded Mastercards in the amount of funds inserted at the kiosk. This, coupled with the Today™ Mastercard program for cashless worker payouts, enables most businesses big or small to eliminate the reliance on cash.  With COVID-19 concerns surrounding cash, employees and employers want to eliminate the need to accept or dispense cash but do not want to alienate customers or turn away business. The kiosk will allow users to securely insert up to $1,000 in cash through a bill accepter, and in turn an activated and loaded Mastercard is dispensed.  The entire transaction is completely automated and takes on average 30 seconds to complete.

The Company is in discussions with multiple parties including large stadium venues, restaurants, large shopping centers and big box retailers.  Businesses may charge a small fee for the Mastercard, however some are electing to subsidize the transaction and deliver the service for free as the cost savings and safety factors of eliminating cash outweigh the nominal cost of the card.

“Our cash accepting Kiosks are an important step in completing XTM’s delivery of a completely cashless ecosystem for our customers,” said Marilyn Schaffer , CEO, XTM. “As there will continue to be cash in circulation for the immediate future, it is perfect timing for us to step in and provide a safe and efficient solution to ensure that all our customers’ needs are met.’

Cash Point Of View from Industry

We use cash all the time. It is our preferred currency for pickup.  Having financial apps and payment on your phone will bite you sooner or later.  Of course even being a Marriott preferred member means getting data hacked periodically these days.

In any case our reference for cash and ATMs is the ATMIA. They have on their front page the standard Coronavirus update (did we mention quarantine fatigue?).

It’s an action plan and looks like lobbying is only going to ramp up.  Good idea we think. Looking thru the words we see phrases like “ATM Revival Plan” and “Cash Revival Plan”.

  1. Continue cashless bans campaign – mandatory acceptance of cash at retail outlets in USA, Europe, Canada, UK & Australia.
  2. Making the deposit of cash (notes and coins) at ATMs other than those of your own account provider.
  3. Relaunch cash’s top values, e.g. financial inclusion, ease of use, high trust levels.
  4. Improved cash management and logistics to reduce costs; more use of strong software is vital to reduce cost impact of any future virus lockdowns, and handle what might be a gradual and/or unpredictable return to normal usage.
  5. Develop global ATM Hygiene & Safety Protocol, with Best Practices; hand sanitiser at ATMs; keypad overlays; use of sanitising additives added to notes in manufacture; note cleansing within the ATM; pre-staging of transactions;
    message that contactless (cards or phones) cuts down some of the contact but keypad still needs to be used.
    2.1.1 Summary of finding of health authorities about safety of cash.
    2.1.2 Investigate relevance of cleaning technologies, including UV, etc.
    2.1.3 Pandemic Industry Response Best Practices (for future pandemics).
  6. Next Gen Reinvention of the ATM, including new functionalities for ATMs.

More information from ATMIA

The ATMIA also has listing of coronavirus-related articles which they note as “fact based”.

ATM Industry Association statements on coronavirus

Listen now: Is a cashless society a better society? 

Here are background links to Inquirer coverage of cashless stores. Amazon Stores is big thread going thru them.

https://www.inquirer.com/business/retail/amazon-go-philadelphia-cashless-store-ban-20190215.html

https://www.inquirer.com/news/amazon-go-cashless-store-philadelphia-lobbying-20190226.html

https://www.inquirer.com/business/philadelphia-cashless-store-ban-jim-kenney-amazon-20190228.html

https://www.inquirer.com/news/cashless-stores-ban-philadelphia-government-offices-uber-amazon-20190829.html

Last but Not Least Notes:

While mentioning currency lets not forget Coin.  Coinstar seems to be doing pretty good with its coin changers.  And now they are selling bitcoin. Maybe that is next generation ATM function?

Post COVID Business Restructure – Opinion

The following is an editorial comment by Kiosk Industry editors on the modified current outlook for self-service in the post-COVID-19 world of customers and employees.

Self-Service (and Touchscreens) Set for Accelerated Growth

We spent an hour with Philadelphia Inquirer this morning.  The same one it turns out who wrote up the cash versus cashless policies set up in Philadelphia (and apparently mostly at the insistence of ATM lobby industry, kudos to ATMIA on that).
“I’m working on a story about the future of touchscreens in a post-pandemic world.”
Our main response points were:
  1. self-service interaction is going to jump even higher as person-to-person declines. It’s simple math.
  2. Privacy issues with credentialing and biometrics will rise in visibility. No more hotel mag card keys but a facial recognition camera built into the new door lock for example.  AntiTheft AI engines (recent Walmart screwup e.g. with its Digital Eye on checkouts scanning for theft – link)
  3. The majority of the “purchasing populace” has a very short attention span. Example might be the premature opening of states here in US with nine of those states now faced with big spikes – link to Washington Post
  4. Quarantine fatigue or “Screw it, I’ll do it” is getting closer and close to emerging.  Example premature opening of states….
  5. Majority of your multi-generational customers (teens and younger) have no fear and less confirmed bias (like old white guys like me…)
  6. In post-COVID — Retail and Hospitality and Transportation/etc must “reformat” their business platforms. They will invest in Technology, not people.

We also had a nice conversation with Brian Whitney of Appetize yesterday and got a rundown on current and future strategies of cloud-based POS provider such as Appetize. We highly recommend his webinar on Restaurants Rise last week which covered “How to enable touch-free guest experience for restaurants“.

The point we took away is that all of the avenues and techniques for customer interaction which are NOT primarily person-to-person are going to be increasing, dramatically.

Nice article on NRN with Panera Bread and Fish City Grill on how marketing is changing in the post-COVID-19 world. Article link

Making it transparent to the consumer —

“Up until now, no one wanted to know what was happening behind the curtain,” Greene-Wallace said. “Our team members were good about washing our hands, but now we put in a dining room timer that goes off every 20 minutes and everyone stops what they’re doing to wash their hands. Customers can see what’s happening live.”

Main KI Contact Form
This is xxxxx with the Philadelphia Inquirer. I’m working on a story about the future of touchscreens in a post-pandemic world. As you know, kiosks have been widely adopted at stores, banks, and airports because of their convenience and efficiency, but I suspect the high-touch surfaces will make some consumers leery, possibly forcing businesses to make changes. I’m reaching out to see if you or someone else from the kiosk manufacturing industry can talk to me today. I’m curious how your industry is handling this both in the short and long term. Is there a low-tech fix, such as nearby wipes for consumers to use? Or could bigger changes be on the way, perhaps voice or contactless technology? Any insight would be greatly appreciated. I’m speaking to banks, stores, and airports about the consumer-facing end of this, but I’d really like to get the manufacturing perspective too. Thanks, xxxxx
Related Links

Bill Payment Kiosks Outdoor – Case Study Cooling

Bill Payment Kiosks

Kiosk cooling:

TECA Model AHP-451XE Peltier coolers are protecting over a dozen customized bill-pay kiosks. This example illustrates the power of TECA’s smaller air conditioner models. With just over a 100 Watts of cooling power, the AHP-451XE is meeting the thermal requirements of this fairly large (over 4’ tall) kiosk. Housing heat sensitive equipment including computing core, printer, imager, and a 15” LCD touchscreen, this kiosk is exposed to high ambient temperatures as well.

TECA has extensive experience protecting kiosk components. Many of our air conditioners – whether for AC or DC input – are safety certified to UL/CSA standards and are CE marked. TECA builds our products in the USA. Kiosk end users will benefit from our informed design and manufacturing talents. Our low-turnover assembly team is dedicated and experienced. We consistently deliver quality products. Peltier cooling technology is long-lasting, reliable, and virtually maintenance-free. Please contact us today with our kiosk cooling questions! We look forward to hearing from you.

teca@thermoelectric.com
PH 773.342.4900

quarterly e-newsletter

NRF COVID Resources – Industry Partner Resource Headquarters

The Kiosk Manufacturer Association is pleased to announce our inclusion on the NRF COVID Industry Resource Partners Headquarters page.

From NRF : “The coronavirus pandemic is dramatically affecting businesses all over the world including the retail industry. To support retailers, NRF’s technology, research and consulting industry partners are providing free or discounted resources and guidance. This includes tools, strategic insights, products and services and more to help retailers navigate through the current environment.”

The below listing includes: webinars; research and consumer insights; free products and services; and discounted products and services.”

Touchless kiosks developed by Kiosk Innovations

First released on PRNewswire and below content as echoed on Yogonet. They included the YouTube videos embedded for the gesture nav and the foot nav which is a “nice touch”.  These technologies are truly a bit of a departure from the more conventional gesture technology usually presented. And this is the first occurrence of foot navigation that we have ever seen.  Kudos to the engineering team at Kiosk Innovations.  Propretary interface which connects into USB.  Windows support only.  Much like the Storm Interface accessibility devices and we didn’t mention accessibility but it is definitely a notable factor. Innovative things! — Editor

Touchless kiosks developed by Kiosk Innovations

Touchless kiosks developed by Kiosk Innovations
These devices use simple Up, Down, Forward, Backward, and Enter/Select keys for touch-free navigations.
UNITED STATES | 05/28/2020

Hand Gesture Navigation and Foot Controlled Navigation can be mounted on any existing or new kiosks with a USB connection. They can both be integrated at the same time, and the end-user has the ability to use either the foot pedal or the gesture module.

Kiosk Innovations has developed two No-Touch solutions that allow touch-free navigation to mitigate the spread of any virus — Hand Gesture Navigation and Foot Controlled Navigation.

The company said in a release Thursday that the development came after having studied the available Covid-19 kiosk safety options in the market, and come to the conclusion most available have shortcomings. “Voice, sanitizing wipes, AI conversations, speech recognition, mobile proxy and camera-based navigation to name some of them all have limitations in terms of effectiveness and usability,” the provider said.

Kiosk Innovations’ foot-controlled (Foot-Nav) and gesture-controlled (Gesture-Nav) can be mounted on any existing or new kiosks with a USB connection. These devices use simple Up, Down, Forward, Backward, and Enter/Select keys for navigations. They can both be integrated at the same time. The end-user has the ability to use either the foot pedal or the gesture module. The touch screen is still available for those who want to do it traditionally.

Rick Freeman, Senior Vice President of Sales at Kiosk Innovations commented: “We have evaluated every possible user ‘touchless’ interface available as well as preventative mitigation and after consulting with our customers we came to the overwhelming consensus that for navigation alternatives the most intuitive are gesture and foot navigation.  Users not only need trust the interface as ‘clean’ but the technology needs to be easily adopted.”

Kiosk Innovations also provides a full range of Antibacterial Kiosk solutions depending on the customers’ preference. The firm provides self-service innovative technologies with a company emphasis on safety, education, and communication. It is a major provider of custom transactional terminals for markets such as Bill Payment, Hotel Check-in, Casino/Gaming, and Amusement.

Request More Information

Kiosk Future Trends – Vending Kiosk Opportunities

Excerpt from Canadian Vending magazine May 2020 — Kiosk sales are expected to accelerate post-pandemic, due to affordability of its footprint and sanitary interface, when compared to a crowded store.

Take-Aways

  • Kiosks are safer than dealing with people
  • Vending machines sell tangible goods
  • Customers like to customize orders, and preferably via machine than person.
  • Business orders for self-service and related are growing quickly. Below is some actual business data illustrating in real time the opportunities.

Self-Service Kiosk Trends 

This is using the number of RFP and RFQs issued by local, city, county, state and federal agencies over the last few years. 2020 is proving to be the highest ever – Craig Keefner with KMA.

Click for full size

 

Vending Research

Here is a look at the US and Vending. Current opportunities are factored at $3B.  Vending is a very fast growing sector — Craig Keefner with KMA

Click for full size image

 

 

 


Excerpt:

Imagine a wild scenario where your business is on solid ground and then inexplicably, your entire team is unavailable because the government has mandated that they not come to work. If you’d read that statement a few months ago, you might have rolled your eyes. As you read it now, it likely resonates.

Black swan events are defined as events that nobody believes will happen yet somehow, they come to pass. Black swan birds exist, but for many years were considered to be fantasy creatures much like the unicorn — until black swans were discovered alive and well in Australia. Wars, recessions and health care crises like the one we’ve all just experienced are considered to be black swan events. Nobody believes they will happen and when they do, they appear suddenly and with notable economic consequences.

As this article is being written, the Coronavirus Pandemic is at its height but one thing has become abundantly clear — those businesses with multiple revenue streams and retail channels are better positioned to survive. As businesses move forward and rebuild, can kiosk technology offer an important way to develop stability?

How are kiosks different from vending?

If you sell a sandwich that’s stored in a machine and dispensed after payment, that’s vending. If you sell a sandwich at a micro market where the customer picks it up from a display and then pays for it — that’s a kiosk. Vending machines often have a kiosk attached but kiosks aren’t always connected to vending machines. Kiosks can definitely ride a fine line in terms of vending as they can make a sale of a non-tangible item like a reservation or dispense a ticket, but kiosks often sell information or services where vending machines sell tangible goods.

PSA Public Service Announcement – Sanitizer Kiosks

Before you go installing or reselling the new Digital Signage Sanitizer Kiosks be sure to verify that it’s UL certified. Ask for the certificates on the exact machine you are looking to purchase. Manufacturers have this information readily available if they have done the tests. Sanitizer is flammable. Faulty electronics, poor wiring etc… are all great sources of a flash-point. We’re a huge fan of all the innovation going on in my industry from around the world but, safety before profits.

Some other notes:

  • Reviewing most offerings the units were designed as wall mount.
  • Notice never anyone in the picture as a reference.  Because the height of applicator is at 29.2 inches so a 2 year old is at risk if walking.
  • Electronics are not UL or CSA approved.
  • Companies using these could be liable for multiple avenues for lawsuits.  Not to mention their insurance would not cover lawsuit problems.

Reference link on dangers of sanitizer kiosks from CBS News

There’s a hidden risk with keeping hand sanitizer in your car to help protect against COVID-19 and other illnesses, especially during the hot summer months. Flammable liquids and direct sunlight can make it explode, CBS Dallas warns.

“It’s flammable and it’s an irritant,” retired Dallas firefighter Sherrie Wilson told the station. “When it’s venting and if it’s venting in a small space like a car, and vapor is released, it can explode.”

 

Temperature Check Kiosks – Olea

Temperature Kiosks Olea Kiosks –  Delivering

Temperature checks on employees and visitors is becoming commonplace for many businesses, hospitals, grocery stores, retailers and a host of others. Temperature sensing kiosks can help stem a crisis and optimize a return to business as employees and guests return to work and entertainment venues.

Olea Temperature Sensing Kiosk from Craig Keefner on Vimeo.

Reference page on Olea Kiosks Website

olea-temperature-kiosks from Kiosk Manufacturer Association on Vimeo.

Benefits of Temperature Check Kiosks

The Temperature Sensing Kiosk provides a number of benefits to allow businesses to protect their most valued assets–their employees.

  • Reduce risk of access by infected persons*
  • Maintain a safe work/business environment
  • More hygienic than thermometers that require physical contact
  • Safer and more efficient than using a human resource to screen temperatures
  • Reduce stress and anxiety for employees and guests.

Prevention is the Key

There are many activities happening simultaneously to ensure a safe work environment.  The Temperature Sensing Kiosk reduces the risk of infection to your employees and costly and time-consuming contamination clean-up efforts.  Give employees and visitors the confidence to know you’re doing all you can do to protect them.

How It Works

The Temperature Sensing Kiosk is equipped with an infrared temperature sensor/detector and the system provides an alert if an individual is running a fever. The system uses an algorithm for fast detection temperature accuracy.

Protect Your Investment

Your people are your most valuable investment. To help stem the crisis and optimize a return to business, hospitals, grocery stores, and retailers and a host of other companies will look to temperature screening as employees report to work and venues open up again. This first layer of screening can curb the spread of virus as well as prevent costly and time-consuming contamination clean-up. This solution is equipped with an infrared temperature sensor/detector and the system provides an alert if an individual is running a fever.

  • Stop infection at the door
  • Maintain a safe work/business environment
  • More hygienic than thermometers that require physical contact
  • Safer and more efficient than using a human resource to screen temperatures
  • Avoid costly contamination clean-up
  • Reduce stress and anxiety for employees and guests

Specifications:

  • Uses an algorithm for object heat and fast detection temperature accuracy • +/- 0.5 degrees Celsius
  • Android Operating System and Software included
  • 1 second refresh rate
  • Scans people from 20 to 39 inches from kiosk

Olea Kiosks. Redefining Self-Service Technology.

For more information email Olea Kiosks or send contact form.

 

More Information

Frank Olea – I believe that as we venture back out into public places we’re all going to want to see what has been put in place to make us feel safe. Something visual and useful like hand sanitizer in the right places is a good start. Standing next to a bank of kiosks or mounted directly to the kiosk means I can use this machine without fear because I can immediately clean my finger afterward. Sometimes it’s the simple solutions.

Additional Temp Check Kiosk Links

Frost & Sullivan Recognizes Olea Kiosks – Outdoor Kiosk Design

Olea Showing New Healthcare Offerings at HIMSS

Vista Cinema and Veezi Approve Olea for Self-Service Ticketing Kiosks

Italian Place Raises Revenue Using Portable Kiosks

Portable Kiosks

From QSR Industry News May 2020

Excerpt: 

Italian kiosk image
Click for full size image

The Italian Place, “THE” destination for fresh, delicious and authentic Italian favorites, is sharing lessons learned during COVID-19 – including its strategy to leverage self-serve kiosks to streamline its ordering process, maintain consistency and enhance convenience and safety for customers. Although The Italian Place is an emerging concept at the start of its franchising journey, their significant upfront investment in technology has enabled them to remain adaptable in these uncertain times, and increase its revenue and profitability.

“We pivoted fast, communicated with our customers, and pursued opportunities to build efficiencies and add profitability to our model,” said Adriana Penachio-Sifakis, founder of The Italian Place. “We added pizza to our menu, leveraging the latest ventless technology to cook the pies in 90 seconds at more than 900 degrees, which enabled us to increase revenue and profitability over the past few months.”

In addition to ventless technology, The Italian Place is making full use of its portable self-serve kiosks. The kiosks can be moved easily to a window or other isolated area in the store, giving customers the ability to place orders without the need to come into direct contact with a person. Customers are also able to quickly review products, pairings and process their orders independently with additional payment options like Apple Pay.

Read full article QSR Industry News May 2020 — see also Hospitality News followup

More information

Taco Bell Self Order Kiosks Get Inspiration From The Airlines

Watch Amazon VR kiosk transform the future of shopping

 

 

Temperature Kiosk with Remote Services Frank Mayer & Associates, Inc.

Temperature Kiosk Frank Mayer

With more businesses looking to implement proper safety precautions while respecting employees’ privacy, we’re excited to offer a remote #kiosk option for #temperaturescreening. Learn more about the program at the link below.

In partnership with Agile Force Inc. and TES America, LLC, we’re proud to introduce a full-service solution to the growing demand for remote temperature screening #kiosks. Read more about the contactless option designed to offer minimal disruption and promote privacy and safety. https://bit.ly/3cXFzxX
#temperaturemonitoring #temperaturekiosks #covid19

When temperature screening is no longer a necessity, companies can continue to utilize the station and technology to monitor shift changes, assist employees with human resources needs, distribute PPE, interview job candidates, and more. “Three years ago, we developed a solution to help solve remote engagement challenges with employees,” says Michael Walsh, CEO of Agile Force, Inc. “Little did we know, we had built the perfect social distancing tool for all employers.”

The kiosks combine best-in-class technology components, including TES America touch technology, to provide a commercial-grade solution with a long lifecycle for the business marketplace. TES America General Manager Gene Halsey says, “We are pleased to be involved in such an important project when employers are looking for answers during this unusually challenging time.”

Frank Mayer and Associates, Inc. President Mike Mayer added, “By combining our core competencies, Agile Force, TES America, and Frank Mayer and Associates are going to market with more than just a temperature screening kiosk. We’re solving the problem of health screening while also improving operational efficiencies for companies and enabling a safer, more engaged workforce.”

For more information about the temperature check kiosks and employee engagement centers, visit https://www.frankmayer.com/temperature-screening-kiosk/.

Introducing the full-service solution to a growing demand for remote temperature screening.

Powered By

>LET’S TALK
Using remote engagement software and thermal imaging cameras on a contactless temperature screening kiosk, employee temperature checks can be easily monitored offsite with minimal disruption and an emphasis on privacy and safety.

Employee Engagement Technology

More than a temperature screening kiosk, remote technology and software empowers Human Resources departments and staffing agencies

  • Onsite Activities — Allow staff to monitor shift changes, greet new hires, conduct temperature checks, and connect employees with departments like HR, payroll, or telemedicine – all while saving the cost of staffing management on-site.
  • Remote Control
  • Hiring Features — Interview job candidates, collect universal digital applications, and onboard new talent at different site locations – from anywhere.
Remote onsite management outsourcing is completed remotely, providing important benefits:
  • eliminates personal contact
  • minimizes health risk to employees
  • conducted by non-healthcare professionals
  • maintains employee privacy.

For more information here is our press release
Agile Force – FMA press release-converted

You can request demo and more information here if you wish

For more information from Frank Mayer and Associates, Inc.

Frank Mayer and Associates, Inc.

Industry People – Reggie Medford joins Frank Mayer & Associates

Retail Marketing Psychology – Frank Mayer

Temperature Sensing Digital Signage Platform by Mimo Monitors

Stay Ahead of the Curve with Mimo Monitors’ Touch-Free Temperature-Taking Platform

The Temperature Sensing Digital Signage Platform by Mimo Monitors

Priced from $899. For configuration and pricing please contact us, call +1-855-937-6466, or email orders@mimomonitors.com

It’s more important than ever to stay ahead of the curve and ensure that your family, loved ones, and your business are safe. That’s why we’re pleased to introduce the groundbreaking Mimo Monitors touch-free temperature-taking platform with the revolutionary Revel Digital software, ensuring you have the most reliable and innovative technology at your disposal.

Including all the necessary components needed to protect businesses and communities, this enterprise-grade platform is reliable, customizable, and seamless to use. Designed specifically to be flexible, it contains an Award-Winning Mimo Monitors hardware display, Revel’s Digital’s CMS analytics and accurate temperature sensing software with a one-year license.

Available operating systems include Android and BrightSign, and bundle sizes from 7″ to 32″, the Mimo Monitors Temperature sensing platform was created with ultimate flexibility in mind. The software is built on top of digital signage software allowing for ultimate flexibility in messaging, instructions, and control, and, through its thorough analytics system, can be connected with existing databases to track personal temperatures daily and keep this on record. Remember – if identities and temperatures are tied to a person, you must secure their consent and follow all HIPAA regulations, etc.

The platform is also able to sync and work together for an all-encompassing picture. Ideal for entrances to grocery stores, assisted living facilities, office buildings, schools, or in taxis prior to riding, this kiosk uses advanced medical sensors to take a person’s temperature and ensure they are not putting others at risk. The kiosk must be located indoors and away from doors and HVAC systems for accurate results.

As a level-one device, the Mimo solution is ideal for pre-screening. For further evaluation, the solution should be used in combination with level-two, medical-grade devices and medical experts. It’s also important that, prior to escalating to a level-two device after an elevated reading, the person be allowed to acclimate to the area. FDA approval must also be secured in the event the device will be used for a medical purpose beyond simple pre-screening.
Seamless to set up and efficient to use, this groundbreaking, touch-free temperature platform can provide the peace of mind needed to ensure everyone’s safety.

Benefits:

  • Customizable, flexible, and comprehensive platform that can be utilized in a myriad of ways to fit the needs of every business. Examples include: providing a green or red light for someone to enter a building, with options to include syncing between locations, remote management and monitoring as well as a full analytics suite available.
  • Compact, durable, and reliable, for seamless install and intuitive use.
  • Integrates a state-of-the-art medical-grade temperature sensor. Runs on multiple hardware platforms including BrightSign and Android.
  • Available in wall mount, floor stand, standing kiosk, and in sizes 7-32” with varying complexity and customization of analytics to suit your needs.
  • Ideal for uses like grocery stores, assisted living facilities, office buildings, schools and more.
  • To simplify the temperature-taking process for those looking for a seamless and highly cost-effective solution, we also offer an entry level, non-CMS version that displays temperature and denotes a clear and easy-to-digest pass/fail temperature reading. This non-analytics solution ensures that everyone entering any public building is temperature-free and promoting safety
  • We also offer a touch-free, enterprise-grade kiosk bundle for manufacturers that includes a Mimo Monitors Android commercial display, BrightSign Built-in, or tablet, Revel’s Digital’s CMS analytics and accurate temperature sensing software with a one year license.

Analytics and Device Management

One key benefit with this system is the merging of signage with iOT devices, allowing for a safe working environment and keeping community members safe. temperature check analytics

Other benefits include:

  • Can notify you when the sensors are down
  • Collect and produce analytic reports
  • Scan ID badge and verify against employee database
  • Unlock doors to allow access
  • Send and email or text message
  • Provide real-time data
  • Provide a method of revenue generation / messaging
  • Networking multiple sites together
  • While sitting idle and not taking temperatures, the kiosk can display digital signage

Mimo Monitors’ new temperature-taking and touch-free platform, ideal for contactless entry, ensures everyone entering any building or public place is fever-free.

For more information on the platform hardware, please visit the detailed specifications for your size of interest

BrightSign Built-in

Android Tablets

Open Frame Displays

 

Request more information

Kiosk Manufacturer