This was a massive collaboration between several teams and organizations. I couldn’t be happier and more proud of all the folks involved, from software and hardware engineers, product managers, fellow designers, and our operations and brand folks. So to them, I say thank you
As to what I did – I was the design lead responsible for the human interactions, user flow, and tablet user experience, which is the primary engagement for riders. Can’t wait for our early feedback from our field research this week.
asked here’s a bit of a breakdown. But first context again: This is being run as a trial in Toronto Airport; We leveraged existing kiosk hardware that we use in driver green light hubs, which we further modified for speed, cost effectiveness, and operations.
UBER Kiosks at Pearson International was last modified: August 25th, 2019 by News Editor
FRANK MAYER AND ASSOCIATES, INC. NEW GOLD SPONSOR OF KIOSK MANUFACTURER ASSOCIATION
Frank Mayer and Associates, Inc. will experience added benefits as new Kiosk Manufacturer Association gold member.
GRAFTON, WI – A longstanding member of the Kiosk Manufacturer Association (KMA), Frank Mayer and Associates, Inc.recently upgraded to gold membership status. The new sponsorship level includes participation in a variety of industry trades shows such as the National Retail Federation 2020 as well as access to market research and RFPs that come in through the KMA website.
In addition, Frank Mayer and Associates, Inc.’s Technology Director Randy Amundson serves as chairperson for the KMA’s ADA and Accessibility Committee. Each year, the committee meets with the US Access Board in Washington, D.C., and in 2019, the group will present a preliminary outline of the Kiosk Industry Code of Practice which will combine all ADA regulations and technologies into one document. An exciting new addition to the document is a proposed framework for voice command.
Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. For more information on Frank Mayer and Associates, Inc., visit www.frankmayer.com.
CONTACT: Cheryl Lesniak, Integrated Marketing Manager Frank Mayer and Associates, Inc. 1975 Wisconsin Ave., Grafton, WI 53024 (262) 834-1489 | firstname.lastname@example.org
Gold Sponsor News – Frank Mayer and Associates, Inc. was last modified: August 25th, 2019 by News Editor
CTS to Debut Automatic Kiosk at Epic’s Users Group Meeting
CTS is Re-Engineering their Iconic Patient Check-In Kiosk and Expanding Their UV-C Disinfecting Technology
Menomonee Falls, WI: Connected Technology Solutions (CTS) will join other hand-selected companies at Epic’s annual Users Group Meeting (UGM), where the kiosk manufacturer plans to showcase two newly developed products.
This year, CTS is using the exhibition time at UGM to debut a newly developed kiosk that uses facial detection capabilities to prompt height adjustments, 90 degrees of rotation, and smart privacy panels that turn from clear to opaque when a patient first approaches the kiosk. The company will also be showcasing their tablet kiosks which now integrates with CTS’s proprietary CleanTouch™ UV-C disinfecting technology.
Sulliven Weiss, Research & Development Team Lead at CTS shares, “The team on these developments is helping project CTS into the future in more ways than one. Most kiosks are relatively static mechanical boxes, but we’re approaching this with a more dynamic mindset, using cutting edge automation to our customers’ advantage.”
About Connected Technology Solutions: Connected Technology Solutions (CTS) is the thought leader in branded user experiences including point of purchase kiosks, digital signage, interactive displays and retail fixtures, with an extensive roster of clients in the healthcare, retail, hospitality, transportation industries and more. Recognized for its outstanding creative talent and innovative engineering, the Wisconsin-based company has won numerous prestigious awards for its customized software and hardware design, implementation, and customer service and support since its founding in 2002. CTS is the parent company of CTS Healthcare Services and Mighty Touch. For more information, visit connectedts.com.
CTS to Debut Automatic Kiosk at Epic’s Users Group Meeting was last modified: August 25th, 2019 by News Editor
Featuring Peerless-AV’s Xtreme™ High Bright Outdoor Displays, the new Volta charging station features a slim airfoil-like silhouette design focused on both user experience and community impact. Throughout the charging process, the station communicates real-time status updates to users using emotive and intuitive external lighting, too.
Peerless-AV® and Volta Bring Next Level Electric Vehicle Charging Stations to the Market
Partnership redefines the newest generation in free vehicle charging
AURORA, Ill. – August 14, 2019 – Peerless-AV®, an award-winning designer and manufacturer of innovative audio and video solutions and accessories, announced the newest generation of electric vehicle charging stations, created in partnership with Volta. Together they provide a seamless, simple and free charging experience that fuels transportation while inspiring positive change in the adoption of electric vehicles. This completely reimagined charging station is powered by forward thinking partners seeking meaningful and measurable brand building opportunities.
“We are proud of our partnership with Volta and are grateful for the opportunity to play an important role in their vehicle charging network that addresses the needs of drivers, site partners, advertisers, and the overall community,” said Nick Belcore, Executive Vice President, Peerless-AV. “Utilizing the latest technology, including our fully-sealed Xtreme High Bright Outdoor Displays, and an exquisite design, we are able to draw more attention to the stations, thus creating more awareness and opportunity for clean energy.”
This latest generation of electric vehicle charging station features a slim airfoil-like silhouette with a design focused on both user experience and community impact. Throughout the charging process, the station communicates real-time status updates to users using emotive and intuitive external lighting. The station includes dual displays built to meet the needs of brick-and-mortar locations seeking amenities that increase consumer traffic.
The new Volta charging station features Peerless-AV’s 55″ Xtreme™ High Bright Outdoor Displays. The ruggedized, optically bonded, and fully-sealed weatherproof design offers the utmost protection against all extreme outdoor conditions, such as rain, snow, sleet, dust, insects, and pressure washing. The Xtreme High Bright Outdoor Display is also equipped with ambient light sensors to automatically and gradually adjust the screen’s brightness based on the surrounding conditions, providing a clear, crisp picture, in the brightest direct sunlight.
“Working with Peerless-AV helps Volta to lead the industry in developing the most heavily used, future-forward, and economically compelling charging network,” said Scott Mercer, Founder and CEO, Volta. “The dual displays are key to inspiring and converting communities into buying an electric vehicle.”
New charging station locations are confirmed and coordinated using data modeling to map current demand and predict future growth. With stations in nine of the nation’s top twenty electric vehicle markets, regional networks are thoughtfully expanded to lead local electric vehicle market penetration. With this new generation of free charging stations installed around the U.S., Peerless-AV and Volta are looking forward to continued innovation and making communities better by using technology as a force for social change.
For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.
About Volta EV Stations
Founded in 2010 out of a passion for advancing electric transportation, Volta has mastered the art and science of developing cutting-edge electric vehicle charging networks. Volta is accelerating the electric vehicle movement by providing seamless, simple and free charging experiences. Thoughtfully located along the paths of daily life, Volta chargers are the most heavily used in the industry. With the support of forward-thinking brand partners, Volta delivers free charging solutions to real estate owners, power to the electric vehicle community and impactful brand stories to everyone. For more information on Volta, please visit www.voltacharging.com.
TECA Corp., Chicago IL: The presence of the ETL-Listed Mark on an electronics enclosure cooler shows that the cooler has undergone and passed testing to rigorous industry product safety requirements. It is an important step in the product cycle because it demonstrates a commitment to the safety and quality of the product. With new certification for the 24 vdc & 48 vdc input products (AHP-1200 and AHP-1800 series), TECA announces all versions (AC and DC input) of our two most popular legacy product families are now ETL listed (Intertek) to UL & CSA safety standards.
Ideal for outdoor kiosk projects and other outdoor enclosures, the 525 BTU/HR Model AHP-1200-Series and the 1100 BTU/HR Model AHP-1800-Series are both are available for indoors, outdoors, AC input and DC input. As always, environmental mounting hardware and gasket are included. Optional drip pans, heat function and various temperature control choices are available as well. TECA now offers these legacy products as UL/CSA certified cooling solutions whether used in systems with AC or DC power input.
SAFECRACKERS OF THE past put a stethoscope to a safe’s panel while turning its dial, listening for the telltale murmurs of the interlocking components inside. It turns out that modern safecracking, despite all its electronic upgrades, isn’t always so different. But now those involuntary murmurs are electric, and the combination they betray takes the form of ones and zeros in transit between a lock’s silicon chips.
At the Defcon hacker conference Friday, security researcher Mike Davis will present the results of years of research into a family of electronic safe locks all sold by Switzerland-based lock giant Dormakaba. Over the last two and a half years, Davis has found techniques to crack three different types of the Kaba Mas high-security electronic combination locks the company has sold for securing ATM safes, pharmacy drug cabinets, and even Department of Defense facilities, representing millions of locks around the world. Davis found that he could open many of those ATM and pharmacy locks in as little as five minutes with nothing more than an oscilloscope and a laptop. The technique also leaves no physical trace—other than the safe’s contents disappearing.
Unlock ATMs in Minutes article continued
Davis says he initially warned Dormakaba about the vulnerability of its Cencon locks two years ago, and shared findings about the other models over the following months. But fixing the vulnerabilities that Davis has exposed won’t be easy. Davis says that in at least some of the locks, there’s no hardware capable of encrypting the locks’ combinations to prevent his attack. Even if a software update could prevent Davis’ attacks in some cases, it likely would have to be implemented across millions of locks around the world, an expensive process sure to take years.
But Davis says he also isn’t giving anyone a simple playbook to replicate his attacks. He’s not publishing the code for his power analysis program, for instance, and he believes it would take significant, sophisticated work to recreate even the simpler techniques he pulled off. “I’m not looking to expose the locks that protect the nuclear codes,” Davis says. “I don’t think I’m giving anyone a loaded gun.”
Simon Mall Outdoor Kiosk Digital Wayfinder and Digital Signage Review
Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed this article.
Well we went back to the mall yesterday and while we were there we checked up on the digital signage unit installed at the brand new Simon Outlet Mall. There are 10 of them spaced out around the outlet mall which was just completed 2 years ago and is the next generation outdoor shopping mall with over a 100 shops. Coloradans like being outdoor.
When we last checked before, it was winter and the units seemed just fine. Yesterday in Colorado it got to 95 and this unit is oriented to face West and East and direct sunlight.
The unit receives no mitigation or shelter from the sun or the heat.
While we there another customer wanted to try using our side of the unit because the other side wasn’t working. It was non-functional.
On the sunny side it was quite nearly impossible to read the display thru the glare, and yes, the screen was very hot.
On the software side I do like the interface and I will given them an A for the wayfinding.
Digital Wayfinding ROI
On the hardware side, the unit is attractive, it was relatively inexpensive to purchase, but it fails here in Colorado. Another example of the budget not matching the objective. Now they need to replace the units and the overall costs will likely triple. Should have just got well-designed unit and paid the relatively low extra money.
For site location of the unit, I can understand the way they oriented it as direct right angle but the rest of the outlet mall is not laid out in right angles so they could’ve easily added 15 to 30 degrees of offset i order to avoid the direct sunlight.
Definition of not working is the screen was blacked out and when you touched it white spots would appear. The screen was very hot for sure. That was the status of the East side which had been heated up and blacked out.
Sun is the biggest enemy of LCD displays. It will cause them to heat up, discolor, and eventually turn black. The sun hits the display surface with 1250 watts/m2 of energy, which will cause the temperature of the Liquid Crystal cell to increase significantly, even on the coldest of days. This can have the effect of literally causing the Liquid Crystals to boil and turn black, what is known as solar clearing.
We have all probably seen our phones turn off because they are “too hot” and need to cool down before use, but outdoor displays don’t have the luxury of taking a break when they are too hot. QSRs, media companies, and transit stations rely on the display being on and visible no matter what the ambient conditions are. Keeping LCDs cool is critically important to providing a 24/7 use in all environments, where temperature fluctuates and direct sunlight is always an issue.
LCDs have very low reflection and absorb almost 98% of the solar energy. This means that viewing an LCD outdoors works great because of the low reflection, but keeping it cool is the biggest challenge.
Simon Outlet Mall Digital Signage Wayfinding Outdoor Kiosk West facing afternoon
Simon Outlet Mall Digital Signage Wayfinding Outdoor Kiosk East facing morning
Editor Notes: Kiosk Industry monitors patent suits and will be monitoring this one regarding Bitcoin Kiosk patent. Noted on Yahoo news 8/1/2019
TEL AVIV, ISRAEL / ACCESSWIRE / August 1, 2019 / FIRST BITCOIN CAPITAL CORP (OTC PINK:BITCF) (“the Company”) a prolific generator of more than 100 unique cryptocurrencies and the developer of blockchain powered technology is proud to announce today that it has acquired http://legacy-assignments.uspto.gov/assignments/q?db=pat&reel=049886&frame=0552 U.S. Patent No. 9,135,787 – “Bitcoin Kiosk / ATM Device and System Integrating Enrollment Protocol and Method of Using the Same.” Known as the “Bitcoin ATM patent” this patent is related to the purchase and sale of cryptocurrencies utilizing a Bitcoin ATM or kiosk that allows customers to purchase Bitcoin or other cryptocurrencies by using cash, debit or credit cards.
Bitcoin ATMs do not require their users to have bank accounts, so customers can simply pay and instantly buy or sell Bitcoin or other cryptocurrencies.
Greg Rubin, Company’s Chief Executive Officer stated, “Being the first ever publicly traded company in the Bitcoin and Blockchain industry, we now have acquired one of the most important intellectual properties in this space, as we believe that this patent will provide us a unique and leveraged position, in addition to our other projects as we continue moving forward into the digital asset and cryptocurrency businesses. This patent complements our innovation in the field.”
According to Coin ATM Radar, there are more than 3,000 Bitcoin ATMs in the United States as of July, 2019, with average daily 3.7 Bitcoin ATM installations in the US.
All Bitcoin ATMs and Kiosks manufactured and sold in the U.S., and all Bitcoin ATMs and Kiosks operated in the U.S. are believed to be subject to this patent and the company intends to enforce its right upon acquisition of same.
The Company has already begun negotiations with a major law firm that has a very successful track record in enforcing patent rights when working on a contingency basis.
U.S. Bitcoin ATMs represent 13.5 percent of all venues transacting in the digital currency worldwide, according to research by Larry Cermak, head of analysis at The Block.
It is expected that this number of Bitcoin ATMs will continue to rise in the near future with more and more people discovering bitcoin as a payment method and store of value.
First Bitcoin will develop strategies for structuring and implementation of an IP management plan. A business plan prepared by a third party foresees the owner of this unique Bitcoin patent earning more than 50 million dollars in profits over a 5 years period.
The acquisition of the Bitcoin ATM Patent was arranged through the facilities of IPOfferings LLC, a leading patent brokerage, patent valuation and IP consulting services firm.”
The gist was that although major players like Subway, McDonald’s, Burger King and Arby’s started experimenting with kiosks in 2006, we had yet to see mass adoption in the restaurant space, despite kiosks’ rapid deployments in airports, grocery stores and casinos.
In technology terms, it has since been a lifetime. However, kiosks finally seem to be having their moment in the quick-service space.
Self-Order Kiosk Research
New research from Tillster shows that 25% of restaurant customers have used a self-ordering kiosk at a restaurant within the past three months—up 7% year-over-year. Further, more than 65% of customers said they would visit a restaurant more often if self-service kiosks were offered, and 30% of customers prefer to order from a kiosk versus a cashier if the lines were of equal length.
I have covered the restaurant industry since 2010 when I was named editor of QSRweb. I later added fast casual and pizza beats to my portfolio as editorial director of foodservice media. This coverage spanned the gamut of topics that make up the foodservice space, from marketing and customer service, to the supply chain and display technology. My work has been featured in publications around the world, including NPR, Bloomberg, The Seattle Times, Crain’s Chicago, Good Morning America and Franchise Asia Magazine. I continue to serve as a contributor for many publications, including QSRweb, Food Dive, Innovation Leader and the Digital Signage Federation.
Preference for self-order seems to have swung positive over last 12 months (MSN poll quoted)
Younger customers contributing
Amazon trained us
Subway is big example nowadays
Wendy’s covers 2/3rds of locations. Thinks it has a return.
KFC to do 5000 by 2020
Taco Bell doing entire chain
Self-service market research by Tillster says 30.8 billion
Taco Bell Kiosk – Taco Bell president on kiosk: ‘It’s super fun’2019/06/24 Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note: How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based chain, …
Asian Grill Opens New Location with Self Order Kiosks 2019/06/21 Asian Grill Opens New Location with XPR Kiosks Asian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check …
McDonald’s & Sonic Optimizing with Self Order AI Technology2019/06/20 Self-Order and AI Sonic McDonalds Read full article at PSFK From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences Today’s consumers have more food options than ever. The ordering experience …
Tapit demonstrates unique self-ordering kiosk 2019/06/18 Excerpt from BakeMag Jun article. Read full article Tapit demonstrates unique self-ordering kiosk Courtesy of Tapit 06.11.2019 By John Unrein Tapit, a leading restaurant and retail-focused software vendor, has launched Selfit, a self-ordering kiosk platform with accompanying online ordering via a mobile app and interface to the restaurant’s website. Purpose-built for the restaurant and retail industries, Tapit demonstrated its self-ordering platform …
Inside Times Square McDonalds flagship – CNBC 2019/05/29 McDonalds Times Reprinted with permission in full from CNBC May 2019 & Amelie Lucas On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S. The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile …
Self-Order Kiosks – Forbes Article Having A Moment was last modified: July 31st, 2019 by News Editor
Over the holidays, the news highlighted the growth of retail sales (+5.2%) and specifically online sales growth (+18%), and rightfully so. But what is often buried in the headlines is the area of the greatest growth in retail – Buy Online and Pickup in Store (BOPIS) which was up by over 46% for the holidays. 1 The BOPIS experience is the focus of this collaborative research effort from Secret Shopper and IHL Group.
Between October and December of 2018, we sent 300 secret shoppers to research the BOPIS process for 10 top retailers across the US.
Introduction The data we share here is both a current ranking of the retailers by experience, as well as a state of the industry – demonstrating where consumers are pleased with the BOPIS process and where things are falling short. It is important to note, the research here does not focus on a process that is prevalent among grocery stores, where products are delivered to a vehicle. Instead, it specifically examines BOPIS experiences where the consumer buys the product online, but must come into the physical store to pick up the items.
New Core-Integrated Kiosk Drives Advanced Branch Network Strategies by Combining Self-Service, Assisted-Service and Full-Service Capabilities
Editors Note: These units are designed and manufactured by our sponsor Turnkey Kiosks
CHANDLER, Ariz., June 20, 2019 /PRNewswire/ — DBSI, a banking transformation expert, announced today the first deployment of NEXT®, a self-service kiosk that helps migrate transactions to more efficient channels, while enabling tablet-equipped associates to advise clients. Built by DBSI and powered by CFM, this banking innovation is now part of an advanced branch network strategy at Capitol Credit Union in Austin, Texas.
Capitol partnered with DBSI to cost-effectively drive more convenience to each market segment while increasing associate productivity. “Industry-wide, there is a shift in banking. If we continue to do things the way we have been, it won’t work. Traditional ITMs didn’t fully solve our need to expand the productivity of associates,” said Pierre Cardenas, CEO of Capitol CU.
“We want to open it up for our associates to engage with members on conversations that are far above the monetary transactions and NEXT® allows them to do that,” said Cardenas. “Having DBSI as a partner that walks with you, understands the process and actually listens to you was refreshing.”
After 30 days in one branch, 75% of one associate’s time spent on transactions was shifted to NEXT®
NEXT® is integrated with the Symitar Episys platform through CFM’s expanded relationship.
“The fusion of technology, design, and delivery is what makes a truly innovative experience and what drives our company,” said Nathan Moore, CTO of DBSI+CFM. “NEXT® is just one starting point for this strategy, but it’s focusing on all aspects of the branch experience that drives lasting transformation.”
Pierre Cardenas will be speaking about this branch network strategy with DBSI+CFM at the Symitar® Educational Conference on September 16, 2019, at 8 a.m.
About DBSI+CFM DBSI helps financial institutions create branches and headquarters that deliver smarter experiences—with 20+ years of transforming 950+ financial institutions. CFM makes it possible for financial institutions to create a personalized experience for their clients by providing a full suite of technology solutions, enabling Universal Associates, self-service, digital client engagement, robust analytics, and much more. For more information, visit dbsi-inc.com or www.whycfm.com.
About Capitol Credit Union Capitol Credit Union ranks as one of the Top 10 Best Credit Unions in Austin, Texas. Capitol CU provides convenience to its members through remote delivery channels and quality financial services and products offered at the best possible rates. www.ccutx.org
EMERYVILLE, Calif., June 6, 2019 /PRNewswire/ — Decathlon, the self-proclaimed world leader in sporting goods retailing, recently opened their US flagship high-tech retail location in Emeryville, California. With more than 1,500 stores in 49 countries, Decathlon is making a technological splash with their newest location. Touting a “cashless” retailing solution aimed at simplifying and speeding up the checkout process, shoppers avoid long checkout lines and registers while they engage directly with Decathlon teammates on the retail floor putting them closer to the products they are shopping for. Using a sophisticated combination of technology solutions using RFID, QR codes, and iPhone transactions, shoppers can check out their purchases at any point within the store using their mobile phone, their Apple watch, gift cards, or their traditional credit and debit cards. They cannot use cash.
Confronted with the notion of disenfranchised consumers, Decathlon turned to Self-Service Networks and their innovative “GiftWise Cash-2-Card” gift card dispensing self-service kiosk. With this self-service touch screen kiosk, consumers paying with cash are able to convert their paper currency into Decathlon gift cards. “Self-Service Networks has been an integral partner for us since the opening of our first Decathlon Superstore in the United States,” says Ashley Benson, product manager at Decathlon USA. “With their help and collaboration, we’ve been able to offer a seamless cashless checkout process that allows customers to complete quick transactions. Customers who prefer to use cash at checkout have the ability to access Decathlon Gift Cards through the GiftWise Cash-2-Card solution. They can then complete their transaction using our cashless point of sale system. We hope that this innovative approach to retailing can be used for our future expansion throughout the US.”
Retailer innovation continues to be a key element toward driving retail sales growth in the US. Ensuring that consumers from all ranges of the technological spectrum can participate in these advances helps achieve this successfully. “For over twenty years, Self-Service Networks has been empowering customers with innovative self-service transaction solutions,” says Thomas Smith, President of Self-Service Networks. “Our GiftWise Cash-2-Card is our latest iteration of card dispensing innovations that help empower customers preferring to use cash payments to participate in everyday retail.” With the legislative backlash on “cashless” retailers hitting Philadelphia, New Jersey, New York and most recently in San Francisco, innovative retail solutions like the GiftWise Cash-2-Card self-service kiosk is a welcome solution to support a growing trend.
Uniguest provides kiosks to the hospitality, senior living, specialty retail, education and corporate sectors. The kiosks typically run a locked down version of Windows, and are managed by Uniguest rather than, for example, the hotel customers. With so many kiosks in so many different locations, that management inevitably involves the cloud — and when the cloud is involved there are often security lapses.
Founded in 1986, the company claims to have managed service contracts for 32,000 kiosks across 15,000 client locations.
Starting with nothing more than a Google search, researchers from Trustwave SpiderLabs found a Uniguest website (ucrew.uniguest.com) that had been publicly exposed on the internet. This website appeared to contain all the tools that technicians would need to deploy or manage a kiosk on location. From this simple observation, the researchers were able to develop a train that would ultimately enable them, in their own words, to “dump all the data in the Uniguest cloud database, which includes admin, router and BIOS passwords, product keys and various other sensitive information, for what looked like all of Uniguest’s customers.”
PALO ALTO, Calif., July 10, 2019 (GLOBE NEWSWIRE) — Inpixon (Nasdaq: INPX) (the “Company” or “Inpixon”), a leading indoor positioning and data analytics company, announced today that it has signed a definitive agreement to acquire Jibestream Inc. (“Jibestream”), a premier provider of indoor mapping and location technology.
Jibestream offers a full-featured geospatial platform that integrates business data with high-fidelity indoor maps to create smart indoor spaces. Jibestream states their solution is deployed in hundreds of buildings globally including numerous marque venues such as Mall of America, The Pentagon, Westfield World Trade Center, San Francisco International Airport, several Veteran Affairs hospitals and Mall of the Emirates. Jibestream was selected as a “Cool Vendor” by global research firm Gartner in the 2018 Cool Vendors in Location Services for Wayfinding report, and was named as a Top Geospatial Company in 2019 by Geoawesomeness.
“The addition of Jibestream’s mapping capabilities and technologies is a pivotal and transformative step in our mission to be the global leader for indoor data,” said Nadir Ali, Inpixon CEO. “Our ability to provide a single indoor location platform that now provides mapping with what we believe is the most accurate positioning the market has to offer, comprehensive analytics that provide deep, meaningful insights for our customers, and the SDKs and APIs to fuel a thriving partner ecosystem sets us apart from competitors. Gradually, Inpixon’s indoor location data platform will ingest data from various third party IoT sensors and databases in addition to its own proprietary sensors to deliver information critical to a multitude of industries and disciplines including marketing, customer experience, operations and security. Inpixon’s depiction of indoor data will give each user a unique view of their indoor data, from wayfinding, visitor analytics and marketing campaigns to video camera integration and cybersecurity threat detection. Inpixon’s analytics engine and artificial intelligence will continue to anonymize devices, ensuring privacy and security, as we deliver on our mission to do good with indoor data.”
PROVISIO Sitekiosk Software is a market-leading kiosk software development company providing turnkey secure kiosk, digital signage and remote management software solutions. PROVISIO products are sold in more than 50 countries through offices in the U.S. and Europe. Fortune 500 companies, including Verizon Wireless, Hilton Hotels, BMW, T-Mobile and Citibank, have chosen the company’s easy-to-use and scalable software solutions for deployments of 1,000+ machines.
PROVISIO Sitekiosk Software has the largest installed base of kiosk software products worldwide.
Lockdown browser & kiosk software for safeguarding public access Internet-PCs, Displays and Tablets. Protects the browser and operating system against manipulations.
Now featuring IE & Chrome browser engine, and Windows 10 support!
The deadline for merchants to bring payment devices into compliance with EMV standards passed more than three years ago, but there are still non-compliant devices in the marketplace.
A year ago, KioskIndustry.org published a piece looking at the state of adoption of Europay, Mastercard and Visa (EMV) requirements among kiosk deployers in 2018. The bottom-line findings were that while kiosk manufacturers were stressing the need for EMV-compliant solutions for new projects, many deployers planned to keep current non-compliant solutions in the field until the end of their lifespan.
Now that a year has passed since that analysis, has anything changed? Where do things stand now?
EMV Compliance continues to expand
To recap, EMV is defined as “a payment method based upon a technical standard for smart payment cards and for payment terminals and automated teller machines that can accept them.” EMV “smart cards” store their data on integrated circuits in addition to the traditional magnetic stripes. According to financial services firm FirstData, EMV chip cards transmit a variable algorithm that changes with each transaction, making the data more secure than what’s found on magnetic stripe cards.
Under EMV standards, merchants had until Oct. 1, 2015, to make their payment processing equipment EMV-complaint. If a fraudulent transaction occurred at a merchant who had not upgraded their equipment, the merchant would eat the cost of that transaction along with any fines or fees that might be assessed.
And while EMV standards were relatively clear for in-person transactions, such as those at an attended checkout register at a grocery store, they were a bit murkier when it came to transactions at an unattended device, such as a self-service kiosk.
Although payment card issuer Visa doesn’t break out kiosk-specific statistics, it does track overall EMV adoption. By most measures, the process seems to be rolling along.
As of December 2018, more than 3.1 million merchants now accept chip cards, according to Visa statistics, compared with just 392,000 merchants as of September 2015. There are now 511 million chip cards in circulation compared with 159 million three years ago. Ninety-eight percent of payments accomplished at the end of 2018 were done using chip cards.
In addition, counterfeit fraud dollars dropped 48 percent over the 39-month period, according to Visa statistics, while that figure was closer to 80 percent for merchants who have completed the upgrade.
Still, that doesn’t mean credit-card fraud is going to disappear. According to research by intelligence firm Gemini Advisory, as of November 2018 chip-enabled cards represent 93 percent of the more than 60 million payment cards stolen in the past 12 months, thanks to the lack of U.S. merchant compliance with the EMV implementation.
Other Gemini findings include:
45.8 million or 75 percent are Card-Present (CP) records and were stolen at the point-of-sale devices, while only 25% were compromised in online breaches.
90% of the CP compromised U.S. payment cards were EMV enabled.
The United States leads the rest of the world in the total amount of compromised EMV payment cards by a massive 37.3 million records.
Financially motivated threat groups are still exploiting the lack of merchant EMV compliance.
In addition, a new type of card fraud is gaining in popularity. Unlike the skimmers fraudsters attached to gas pumps and other devices to capture credit card information (one of the types of fraud EMV was designed to eliminate) a “shimmer,” according to Krebs on Security, fits in the card slot between the chip on the card and the chip reader — recording the data on the chip as it is read by the underlying machine. The fact that the device fits in the slot itself instead of fitting over the card reader, it’s difficult to spot.
“Data collected by shimmers cannot be used to fabricate a chip-based card, but it could be used to clone a magnetic stripe card. Although the data that is typically stored on a card’s magnetic stripe is replicated inside the chip on chip-enabled cards, the chip contains additional security components not found on a magnetic stripe.
“One of those is a component known as an integrated circuit card verification value or “iCVV” for short — also known as a “dynamic CVV.” The iCVV differs from the card verification value (CVV) stored on the physical magnetic stripe, and protects against the copying of magnetic-stripe data from the chip and using that data to create counterfeit magnetic stripe cards.”
The weakness a shimmer exploits lies with the card issuer as opposed to the payment device.
“The only way for this attack to be successful is if a [bank card] issuer neglects to check the CVV when authorizing a transaction,” ATM giant NCR Corp. wrote in a 2016 alert to customers. “All issuers MUST make these basic checks to prevent this category of fraud. Card Shimming is not a vulnerability with a chip card, nor with an ATM, and therefore it is not necessary to add protection mechanisms against this form of attack to the ATM.”
(If I needed any persuasion that payment card fraud was still a problem, I recently received a call from my bank alerting me that my debit card had been compromised. Someone had used what was obviously a cloned card to withdraw $300 at an ATM 30 miles away from where I live. The bank blocked the card when the fraudster attempted to make a withdrawal at another ATM. A few days later, my son’s debit card was compromised as well. In both cases, the money was refunded to our accounts and the dispute was closed in less than a week. When I posted a comment to the neighborhood Nextdoor social media site about the incident, dozens of people in my area said they had also been victims of payment card fraud. The speculation was that the issue occurred at a nearby convenience store, although nothing was proven.)
The current state of EMV affairs
By all appearances, EMV adoption among kiosk deployers essentially stands where it did a year ago. Deployers seem to be carrying on with existing equipment until the end of its lifespan, with any new deployments.
Part of the reason is likely, as mentioned in last year’s analysis, that the relatively low transaction averaged for many kiosks translates to less overall chargeback risk, which in turn means less incentive to upgrade. Given that risk, it doesn’t make much sense to invest in an upgrade it of the deployer plans to swap it out in a year or two.
“For kiosks we have seen very little in the way of EMV retrofits of fielded kiosks running in mag stripe even though there are surface mount devices well suited to field retrofits available,” said Rob Chilcoat, president, North American Operations with UCP Inc., a provider of EMV-compliant chip-and-pin hardware and payment gateway solutions for attended and unattended card payment terminals in North America.
In addition, some of the concerns about whether a kiosk would be considered attended, “semi-attended” or unattended under EMV requirements may have been overblown.
The Path to EMV
What are some other risks in deploying non-EMV kiosks? Comments from the experts:
There are current deployers with standard ecommerce websites using a third-party shopping cart on their kiosks that have no clue about EMV. Kiosk software like KioWare can intercept the shopping cart MSR checkout and perform the EMV transaction; however, they still need the third-party shopping cart to know the transaction has succeeded; ie, we need an API to call. This API is often lacking as most don’t care about kiosks and EMV integration, although it is slowly changing. This is definitely affecting existing kiosks going EMV, but it is also affecting new kiosk projects that had hoped to use their existing third-party shopping cart.
If a card data breach is tracked back to a kiosk, the merchant associated with that kiosk would be in hot water. This is why data in the clear between a card reader and a web hosted payment page (the old way of doing things) is such a PCI no-no.
Ultimately PCI compliance comes down to the merchant themselves, ISVs want to enable the merchants to use a PCI-DSS pre-certified solution, but that doesn’t completely relieve the merchant themselves from final PCI compliance. Implementing EMV pretty much removes mag stripe data from the environment except in cases where a card has no chip, or the chip is damaged. In the case of a card not having a chip, the issuer of the card would be the least compliant (culpable) party if the merchant is EMV capable. In the event of a damaged chip, this is why it is also important to implement end-to-end encryption, to render malware sniffing attacks unfruitful.
“’Semi-attended’ doesn’t exist as far as the PCI Security Council and EMVCo are concerned; a device is either a Cardholder Activated Terminal (CAT) or it isn’t in their eyes,” Chilcoat said.
“This ‘semi-attended’ term was coined by processors to justify using less costly attended devices at self-checkout and other indoor self-service scenarios where the kiosks are being tended to by an employee of the store,” he said. “This PCI gray area still exists and we do see people ordering attended devices from us for this purpose. We advise against it, but we can’t stop them from doing what they want with a terminal. It really comes down to what the merchant’s processor will allow.”
Still, deployers shouldn’t be lulled into a false sense of security by thinking a low transaction amount means they’re insulated from major losses. Yes, if a fraudulent card is used on a small transaction at the kiosk, it can just be considered a cost of doing business. On the other hand, if someone is able to collect cardholder data at the kiosk and then sell it on the dark web causing massive fraudulent transactions elsewhere, and that gets tracked back to a non-EMV compliant kiosk, it won’t be trivial to a kiosk deployer.
But for new projects, EMV is definitely the norm.
“In terms of kiosks, the biggest thing that’s changed is the move from EMV being an optional form of payment to a requirement for our customers,” said Bruce Rasmussen, director of sales with payment technology provider Ingenico Group.
“Currently we do not have any customers in the pre-deployment stage that are not already planning to support EMV now or in the next phase of their project,” Rasmussen said. “Additionally, merchants are continuing to redefine their customer interface to capture a new segment of the market, and payments continues to play a large role in this transformation.”
In particular, he said, there is a growing emphasis on supporting mobile wallets in payment solutions, which in turn drives demand for EMV contactless. With the majority of legacy cashless options only supporting magstripe transactions, merchants are putting updating their payment solutions to accept contactless at the top of their requirements.
“We see growth in contactless card payments and payments via smart phones driving growth in NFC adoption at the kiosk,” Rasmussen said. “The mandate from the card brands to support EMV contactless payments as of October 2019 is driving adoption for EMV since managing a contact and contactless certification may be the most economical and efficient use of resources to achieve a certification.”
Ultimately, although the process continues to be a gradual one, it’s only a matter of time before the vast majority of self-service kiosks in the marketplace are EMV-compliant.
“In terms of new kiosks, we have not shipped anything mag stripe only for a long time,” Chilcoat said. “I think overall EMV migration has hit a tipping point where chip card payments is the expected user experience and kiosk companies are seeing that and including it in their RFP requirements.”
At Cincinnati, CLEAR kiosks will be available at the airport’s main security checkpoint, enabling CLEAR customers to use the service no matter which airline they are flying.
“Our mission is to make travel through CVG an unforgettably positive experience, and with the added convenience of CLEAR, we’ll be able to continue to deliver on that mission,” CVG airport CEO Candace McGraw said in a statement.
CLEAR members submit fingerprint and iris scans to the company, which uses those biometric scans to confirm a traveler’s identify when he or she arrives to the airport security. CLEAR customers present themselves at a special CLEAR kiosk that’s typically adjacent to the security queues. Once there, CLEAR personal confirm travelers’ identities after a fingerprint or iris scan. Then, members are escorted to the front of the queue to go through security.
ATLANTA, June 25, 2019 /PRNewswire/ — Coca-Cola North America is launching a digital marketplace this fall that connects its foodservice customers to pre-vetted, industry-best restaurant technologies with competitive pricing. The marketplace of solutions for front of house, back of house and outside of house is powered by Omnivore, a universal point-of-sale connectivity platform, that offers seamless integration into restaurants’ point-of-sale (POS) systems. The marketplace is the result of a year-long collaboration between Coca-Cola and Omnivore and one output of Coca-Cola’s investment in Omnivore, announced in late 2018.
Today, restaurant consumers’ expectations and use of digital technology are evolving at a record pace, creating growth opportunities for restaurants. While third-party technology companies are innovating to provide game-changing solutions for the restaurant industry, it is challenging and costly for restaurant operators to research, test, integrate and deploy the right technologies to capitalize on this growth opportunity.
Coca-Cola’s digital marketplace addresses these concerns. Experts at Coca-Cola and Omnivore have partnered to vet today’s leading foodservice technologies, taking the guesswork out of finding the best-in-class digital solutions for restaurant operators. Coca-Cola’s strategic partnership with Omnivore allows for easy and affordable integration between any of the technologies in the marketplace and a restaurants’ POS system. This seamless connection capability reduces the time, money and resources restaurants currently expend on technology integration.
The curated marketplace will include restaurant technologies to improve consumer engagement and optimize all aspects of restaurant operations, including:
front-of-house technologies (tableside ordering and payment, guest engagement, kiosk, digital menus);
back-of-house technologies (inventory, labor, analytics); and
outside-of-house technologies (online ordering, third-party delivery, loyalty and more).
“For 133 years, Coca-Cola has been focused on adding value beyond the beverage for our customers,” said Billy Koehler, Director of Digital & Payment Platforms for National Foodservice & On-Premise Marketing at Coca-Cola North America. “Decades ago, we provided customers with value-adds like Coca-Cola-branded cash registers and static Coca-Cola signage. In the 21st century, combining our expertise in foodservice and digital to offer tangible technology solutions provides the most value for our restaurant partners who always welcome an edge to increase their revenue. The marketplace is just one example of the digital solutions we’ll be rolling out for customers in the months to come.”
Coca-Cola and Omnivore are collaborating with today’s leading technology providers for inclusion in the marketplace, which is set to launch in September 2019. Access to the marketplace and technology integration through Omnivore is free for Coca-Cola customers. Cost to a restaurant for technologies in the marketplace will vary by technology, but more competitive rates will be available for Coca-Cola customers.
Coca-Cola has been focused on providing digital solutions for their customers the last few years. After forging a partnership in 2018, this spring Coca-Cola and Omnivore launched the Menu Management Solution (MMS) app, a single source of truth software that allows restaurants to own their digital menu content and control their brand across any digital platform.
“Our year-long collaboration with Coca-Cola and select restaurant operators has helped us validate and develop additional digital solutions that contribute to profitable growth for restaurants,” said Shane Wheatland, Chief Marketing Officer at Omnivore. “These solutions align well to consumer needs as well as common barriers experienced by restaurant operators as they digitize and build a competitive advantage for their brand. We look forward to the launch of Coca-Cola’s marketplace, and continuing to foster agile and affordable access to meaningful third-party solutions.”
Coca-Cola’s strategic partnership with Omnivore and the launch of the digital marketplace are important milestones in Coca-Cola’s long-term vision of building a digital ecosystem that connects Coca-Cola, foodservice operators and consumers. This ecosystem, which has been in planning and development over the last two years, will be fueled by proprietary technologies, analytics and tools available only for Coca-Cola customers aimed at optimizing customer business operations and driving their profit growth.
ABOUT THE COCA‑COLA COMPANY The Coca-Cola Company (NYSE: KO) is a total beverage company, offering over 500 brands in more than 200 countries and territories. In addition to the company’s Coca-Cola brands, its portfolio includes some of the world’s most valuable beverage brands, such as AdeS plant-based beverages, Ayataka green tea, Costa coffee, Dasani waters, Del Valle juices and nectars, Fanta, Georgia coffee, Gold Peak teas and coffees, Honest Tea, innocent smoothies and juices, Minute Maid juices, Powerade sports drinks, Simply juices, smartwater, Sprite, vitaminwater and ZICO coconut water. It is constantly transforming its portfolio, from reducing sugar in its drinks to bringing innovative new products to market. It is also working to reduce its environmental impact by replenishing water and promoting recycling. With its bottling partners, it employs more than 700,000 people, helping bring economic opportunity to local communities worldwide. Learn more at Coca-Cola Journey at www.coca-colacompany.com and follow the company on Twitter, Instagram, Facebook and LinkedIn.
ABOUT OMNIVORE Omnivore empowers restaurant brands to digitize their guest and operational experience in a meaningful and sustainable way. We deliver an end-to-end suite of solutions built on data and insights that help optimize the essential elements of the digital restaurant experience; online ordering, pay at table, 3rd party delivery, kiosk/digital menu, reservations, loyalty, inventory, labor and analytics. All of these solutions completely integrate into the restaurant POS system for operational efficiency, future agility and leveraging of data. For more information, visit Omnivore.io.
Home Depot Self-Checkout Kiosks reviewed by Kiosk Industry correspondent Francie Mendelsohn
Every so often, industry veteran Francie Mendelsohn tests kiosks that she previously evaluated several years ago to see if they are still useful, operational and, most-importantly—enjoying popularity among the establishment’s customers. This time, she paid a return visit to Home Depot.
Years after initially installing self-checkout kiosks, Home Depot has replaced them and deployed new-and-improved kiosks at their megastores. Located in the same space previously occupied by their old units, the four kiosks take up as much space as two manned checkout lanes. There are two self-checkout units per lane. The kiosks, in fact, take up so little room because no conveyer belt is needed to move products along (everything is tallied using the scanner) that a cooler selling Red Bull is located between the two units in one aisle! Both aisles are marked by bright orange “Self Checkout” illuminated signs on poles about 12 feet off the ground.
There are several notable, positive changes. The 22″ Dell touchscreen is more than twice the size of the previous units. The interface has been completely updated; it is very well-designed and easy to use. Very few words are used; almost everything has a pictogram associated with each step, thereby eliminating any confusion.
The instructions are quick and to the point: Start Scanning. The customer takes the PowerScan scanner out of its holster and aims it at the bar code on the item he wishes to scan. He has to push in the orange “trigger” button on the scanner in order to operate it but this is easy to figure out. If a customer has a problem, there is a human assistant who quickly comes to resolve the problem and help move things along. She was most pleasant and not-at-all-condescending. The scanner is quite forgiving – the customer does not have to align the scanner perfectly over the barcode. He just has to get the scanner close enough so that it registers. The process takes only a second.
The advantage of these cordless scanners is that they can transmit the barcoded data over a good distance which is useful for sheets of plywood, 2x4s, and other large-sized items. (Previous scanners in several self-checkout deployments—notably IKEA–used tethered scanners which made the process difficult and frustrating.) Each item is scanned in the same way, with a running tab showing on the touchscreen.
When the customer has finished, a “Ready to Pay?” screen is presented with a large rectangular orange “Pay Now” button appearing. (The smaller Pro Xtra ID button is Home Depot’s loyalty program and is not covered in this review.)
The next screen is intended only for those environmentally-aware localities where customers have to pay for each bag they use. This Home Depot, in Rockville, MD, is in one of those jurisdictions. Each plastic bag costs $.05. Accordingly, the next screen asks the customer to indicate how many bags they wish to purchase with numbers from 0 to 7+. There is no visual feedback on these kiosks; when you push a button, nothing tells you that what you pushed has been acknowledged. On the other hand, the system works so quickly and effortlessly, it is not an issue. (Note: as can be seen from the picture of the unit, the stack of plastic bags is easily accessible and one wonders how many people simply “help themselves” to free plastic bags.)
The units are intended only for customers NOT paying with cash. The opening screen states this fact clearly and in large font: CARD PAYMENTS ONLY. The customer is then asked to Choose your payment type. There are three options: Credit or Debit cards, Home Depot Gift cards and a special Home Depot Commercial card for the many professional contractors who patronize this store. The Ingenico card reader is very familiar to customers who have had plenty of experience using these devices to pay for groceries and gas. The receipt is quickly printed at the compact NCR printer located to the left of the kiosk. Many customers don’t even take their receipt; note the wastebasket located on the floor under the printer.
These kiosks represent an evolutionary change in the self-checkout space. Home Depot is to be commended for installing effective, easy-to-use, and fast kiosks. The customers and assistants I interviewed all agree that these units are a positive and welcome step forward. Lastly, every customer said they were a pleasure to use.
The distance from the floor to the bottom of the touchscreen is 42″.
The distance from the floor to the holster holding the scanner is 43″
The distance from the floor to the part of the credit card reader where you insert the card is 44″
Furthermore, you can tilt the cc reader down a bit. I never knew you could do that.
In any event, all the peripherals are within legal limits. The whole unit is so close to the end of the table–on which the touchscreen sits–that people in wheelchairs can readily access the kiosk. In addition, there is so much space in the aisle that wheelchair-bound people can easily turn around if they are more comfortable accessing it with their right arm/hand.
Review Home Depot Self-Checkout Kiosks Francie Mendelsohn was last modified: June 25th, 2019 by News Editor
YVR’s Innovative Travel Solutions becomes first to pilot kiosk-based border control solution in the Schengen Area
Iceland airport pilots four BorderXpress kiosks to enhance security and efficiency in preparation for the new EU Entry/Exit System
Richmond, B.C. June 24, 2019: Today, Innovative Travel Solutions (ITS) by Vancouver International Airport announced the implementation of four BorderXpresskiosks at Keflavik International Airport (KEF) in Iceland. The kiosks are part of a six-month pilot to simulate the impending requirements of the Entry/Exit System (EES) of the Schengen Area, which comprises 26 European states that have officially abolished all passport and all other types of border control at their mutual borders. This is a landmark day for both the industry and ITS as they bring their proven expertise in kiosk design and experience as an airport operator to Europe with their end-to-end border control solution, BorderXpress. This is the first automated kiosk-based border control solution in a Schengen member state.
“We recognize the complexity and challenges that many Schengen member states face with the implementation of new regulation for entry and exit border control. Kiosk-based solutions, like BorderXpress, have a critical role to play in helping Schengen member states effectively fulfil the new security and data collection requirements outlined by the European Commission, while also keeping pace with increasing demand for air travel,” says Craig Richmond, President and CEO, Vancouver Airport Authority. “Isavia and the Icelandic Police have shown tremendous leadership in preparing for the new regulations and recognizing the importance of future-proofing their airport with a customizable and adaptable solution like BorderXpress.”
The EES is a part of the Smart Border package introduced by the European Commission. It will be fully operational in all the Schengen countries by the end of 2021. The main purpose of the EES is to register data on entry, exit and refusal of entry of third country nationals crossing the external borders of all Schengen member states through a central system.
“As an airport operator ourselves, we have a unique understanding of the challenges airports in Europe are facing. Our demonstrated success as a trusted partner in over 43 airport and seaport locations globally ensures that we are positioned to guide airports and governments as they prepare for EES,” says Chris Gilliland, Director, Innovative Travel Solutions. “We are confident that our pilot program with Isavia at Keflavik Airport will further demonstrate the adaptability and effectiveness of BorderXpress, making a meaningful impact on travellers, border control authorities and the airport, alike.”
Isavia operates all airports in Iceland, including KEF, which is the largest border crossing point in the country with more than 95 per cent of the passengers entering the Schengen area through Iceland coming through this airport. The BorderXpress kiosks are available for Third Country Nationals (TCN) and EU citizens to use when entering Iceland. The kiosks have been customized to meet specific requirements of the Icelandic police.
“We at Isavia are always looking for ways to enhance and improve self-service automation for our passengers,“ says Gudmundur Dadi Runarsson, Technical and Infrastructure Director at Keflavik Airport. “By running a pilot for this new and innovative solution we want to gather information and prepare ourselves to make the process easier for everyone when the new regulations are implemented. These new kiosks will help to speed up the process for passengers, improve their experience and ensure an enjoyable journey through Keflavik Airport and will provide important information for the development and operation of our new border facility expected to come into use in 2022.”
In July 2018, BorderXpress became the first permanent kiosks to provide Entry and Exit border control in Europe with the launch of 74 biometric-enabled kiosks at Pafos International Airport and Larnaka International Airport in Cyprus.
BorderXpress uses self-service biometric-enabled kiosks to expedite the border control process. At the kiosk, travellers select their language, scan their travel documents and answer a few simple questions. The kiosk also captures an image of each passenger’s face which can be compared with and verified against the photo in their electronic passport. Travellers then take their completed kiosk receipt to a border services authority.
BorderXpress kiosks are proven to reduce passenger wait times by more than 60 per cent. In a recently published White Paper by InterVISTAS, the study concluded that the use of kiosks for border control significantly outperforms traditional immigration processing with a border officer. This results in cost and space savings and allows border authorities to focus on maintaining the safety of the border. BorderXpress provides better exception handling, is fully accessible to persons with disabilities, and can be configured with up to 35 different languages. It can process any passenger, including families travelling as a group.
BorderXpress technology was developed by ITS, an independent business unit within Vancouver International Airport (YVR), named Best Airport in North Americafor 10 consecutive years. ITS specializes in delivering industry-leading travel technology to transform the traveller’s experience. Since 2009, ITS has sold over 1,600 kiosks at 43 airport and seaport locations around the world, helping more than 250 million passengers clear the border safely and securely.
About Innovative Travel Solutions by Vancouver International Airport
Innovative Travel Solutions (ITS) is the innovation team at Vancouver International Airport (YVR), voted North America’s Best Airport for 10 straight years by Skytrax World Airport Awards. In 2009, the innovation team implemented BorderXpress at Vancouver International Airport and soon discovered that other airports and governments might also want the ability to reduce wait times and increase their international arrivals traffic without having to add additional space or staffing resources. As of May 2019, BorderXpress has processed more than 250 million passengers at 43 airport, seaport and onboard sites around the world and has sold over 1,600 kiosks. In 2018, the team at ITS set their sights on the next innovation in the evolution of the passenger experience with the launch of CheckitXpress, the world’s most accessible, efficient and intuitive self-service bag drop. CheckitXpress improves ease of use for travellers regardless of age, digital fluency, language or mobility, and is the result of a collaboration between YVR and Glidepath, one of the world’s leaders in airport baggage handling. innovativetravelsolutions.ca
Asian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check averages, and the overall customer experience.
XPR’s kiosks have a simple, yet appealing interface to increase guest satisfaction. Upon entering the restaurant, customers can easily skip the line and use either of the 2 large self ordering solutions. There the customer can build and submit their orders. If they are paying with credit card the customer can pay using the readers attached to the kiosk. If they wish to pay by cash a receipt is printed with a barcode that can then be taken to the cashier station to complete payment. Customers can also place order at the register if they wish to do so. There are 2 large menu boards above the register with high resolution images to help sell the menu items.
Asian Grill is also using a XPR’s mobile app which allows customers to order from their mobile devices, securely pay by credit card, and have their order ready for pickup when they arrive at the restaurant.
Asian Grill Opens New Location with Self Order Kiosks was last modified: June 23rd, 2019 by News Editor
Building an outdoor kiosk comes with a ton of questions. How big, how bright, which devices, is Heating a consideration, is cooling a consideration, which elements will it be exposed to (grease, oil, gasoline, salt, chlorine, etc). Which environments, etc.
The answer to the question how to build an outdoor kiosk is:
Generally the answer is build it for that purpose, outdoor. A very good outdoor design is optimized so that additional mitigation elements like AC or Heating are minimized. What kind of power consumption the screen requires in order to be usable/readable? What is the best computer to use?
Does it need to look like a box or can it be elegantly custom design? The answer is it is often custom designed.
We are happy to answer the questions you may have.
Here is primer FAQ on How To Build Outdoor Kiosks
July 29, 2018
More and more uses are being developed for outdoor kiosks, but a successful deployment depends in large part on the vendor behind the project.
Interactive kiosks have become commonplace in restaurants, retail stores, health care facilities and other locations. But as technology improves and new applications come along, kiosks are becoming an integral part of the outdoor environment as well.
Opportunities for outdoor kiosk deployments include event ticketing, campus wayfinding and drive-through ordering, among others. Consumers today are increasingly pressed for time, and an outdoor kiosk can help provide the convenience they seek. It’s likely that as the technology develops, new and as-yet unheard-of uses will be found.
But all kiosks aren’t created equal, and that’s particularly true when it comes to those designed for outdoor use. Not only can working with an experienced vendor go a long way to determining the project’s success, it can help protect a deployer from regulatory liability and unnecessary maintenance costs.
In it for the long-term
Obviously, an outdoor kiosk should be designed from the ground up as a watertight enclosure, with watertight seams and insulated inner walls to protect internal components from heat and cold.
In addition, a reputable vendor designs to UL guidelines to certify that the units are waterproof and safe to operate in rain or snow, and routinely implements UL testing on first prototypes for customers who require UL certification. Factors such as power, grounding and mounting are more significant factors with an outdoor kiosk than one located indoors, making adherence to UL guidelines of critical importance.
Outdoor kiosks also need to adhere to the same Americans with Disabilities Act guidelines as indoor units, ensuring accessibility for all users. Failing to do so exposes a deployer to fines and lawsuits that can run into many thousands of dollars.
Olea Kiosks, for example, incorporated those concerns when it designed and built 56 ticketing kiosks that were deployed as part of a front gate renovation and new attraction opening at a major theme park. The ADA-compliant kiosks are used by thousands of visitors every day.
To ensure they perform flawlessly over their intended 5- to 7-year lifespan in a variety of outdoor conditions, the kiosks included a custom interior air conditioning mount and 2” thick insulation to ensure low internal temperatures in an environment that can routinely exceed 100 degrees Fahrenheit. The enclosures were manufactured with powder-coated stainless steel and waterproof mounting points to protect from wet weather and eliminate the possibility of rust.
But while those are the obvious concerns, Olea took additional steps to address issues that may not have been so apparent.
The kiosks have a significant amount of artistic branding, allowing them to serve as decorative signage as well. The material used for the branding is designed to withstand fading, ensuring the devices look fresh and cutting-edge for years. In addition, because the kiosks are placed in a high-traffic area outside of the park near a number of retail and restaurant locations, they include a removable front cover to protect the touchscreen during hours when the park is closed.
The features Olea has built into its outdoor ticketing kiosks are embodied in the Seattle model. The Seattle includes a 19-inch high-brightness touchscreen with top-tier components built to withstand all types of weather conditions. Temperature control systems and IP65-qualified rating make the Seattle perfect for hot and cold weather deployments.
The Seattle also features a bolt-down base plate, allowing them to be securely mounted in places including sidewalks, parking lots and outside business entrances.
Capabilities include ticket and wristband printing, payment acceptance including EMV components and barcode scanning. The Seattle is ideal for event ticket sales, concessions and ride entrances.
Would you like fries with that?
Another area of growth for outdoor kiosks is the restaurant drive-thru lane. Combining the fact that a typical QSR does as much as 70 percent of its business at the drive-thru and self-order kiosks have been demonstrated to increase ticket averages by 10 percent or more, the marriage of fast-food drive-thru and self-order technology makes perfect sense.
In addition to the ability to automate the suggested selling process, self-order kiosks offer easy customization or orders, helping to boost sales. Customers may also indulge in the occasional splurge free of guilt, knowing the kiosk won’t be critical of their meal choices.
Fast food giant Wendy’s for example, has already rolled out kiosks at 300 of its stores with plans to add them to additional locations soon. Wendy’s CEO Todd Penegor told the investment news site TheStreet that locations with self-order kiosks are seeing higher average checks and customer satisfaction scores, likely a result of their ability to allow guests to customize their meals.
“It’s a part of the future of eating out,” Penegor said.
Olea’s entry into the drive-thru arena is its Detroit model. The Detroit includes a 32-inch sunlight-viewable touchscreen. (After all, who among us hasn’t used our hand as a shield so we can see an ATM or Redbox screen?) The multitouch touchscreen provides an ergonomic interaction — whether from a sports car or large SUV.
The enclosure is designed to reduce power draw and includes options for custom branding and overhead signage. The devices can be installed as either freestanding units, two-sided or in-wall, column or post mounts. They also include presence detection to “wake up” the units when customers approach and marine-grade stereo speakers for communication with staff.
One major national sandwich chain has seen their drive-thru sales increase by 15 percent at locations where they have deployed an Olea drive-thru kiosk.
Kiosks for all seasons
Not all deployment locations are the same. Businesses are becoming increasingly aware of how their customers move through a location, and to maximize revenue they must be prepared to serve their customers wherever they may be. Kiosks can help optimize those transactions whether they take place inside the venue, just outside the front door or in the drive-thru lane.
Olea kiosks can be designed to withstand any environment, from summer in Arizona to winter in Minnesota. The company’s engineers have options for solid-state heating and cooling systems to complete HVAC systems designed specifically for kiosks.
Olea’s outdoor kiosks come with monitors from 8” to 84” or larger and can include payment, printers, solar, wireless and just about any other equipment that can be put into an indoor kiosk. The company uses only the most durable stainless steel and aluminum for its outdoor kiosks, running each through a multistage painting and plating processes.
Olea kiosks also feature automotive-style gaskets, compression-style locks, and unlike some galvanized electroplating and more, all to ensure an Olea outdoor kiosk will last as long and be a trouble-free as any indoor kiosk.
There are hundreds of applications suitable for an outdoor kiosk, and more are being developed every day. The best way to implement a successful outdoor kiosk deployment is to work with a vendor who is experienced in those deployments and has a track record of success. Olea Kiosks stands ready to help.
Tips for Outdoor Kiosk Deployments
A kiosk that faces either east or west is likely to have its screen in direct sunlight for at least part of the day. Facing the kiosk either north or south could enhance visibility.
Enclosures should be designed without seams and cracks that could serve as entry points for screwdrivers or crowbars, as well as dust and insects.
Deployers of smart city kiosks need to carefully consider the implications of including Internet browsing capabilities. When New York initially deployed its LinkNYC smart city kiosks, some people hogged the devices while surfing the Web, even pulling up chairs. Others used them to visit “inappropriate” sites.
Outdoor kiosks need to comply with regulations under the Americans with Disabilities Act. Failing to do so could lead to fines that run into the thousands of dollars.
Frost and Sullivan Award Olea Kiosks Customer Value Leadership
LOS ANGELES, Calif., June 20, 2019 (SEND2PRESS NEWSWIRE) — Olea Kiosks of Los Angeles, has been recognized by Frost & Sullivan with the 2019 Customer Value Leadership Award for its self-service kiosk manufacturing and focus on designs for outdoor use.
Olea Kiosks is recognized not only for its technologically advanced and custom kiosks, this award also acknowledges its high standards for in-house manufacturing and services to make it an industry leader.
Frost & Sullivan evaluated Olea Kiosks in two main areas: Customer Ownership Experience and Customer Service Experience. Kiosks give businesses the opportunity to put the customer in the driver seat and in control of their transaction, and with sleek, modern, aesthetically-pleasing designs, Olea delivers a positive experience for today’s user.
Olea is redefining self-service technology with innovation that makes the transaction experience faster, more reliable and easier, particularly in the outdoor space. With several custom, outdoor designs completed and installed, Olea has earned a reputation for providing high-quality kiosks for challenging environments, including outdoor tourist attractions subject to varying temperatures and weather elements.
“Self-service kiosks in demanding environments, such as outdoor locations, face performance and frequent maintenance challenges. With its superior product design knowledge and expertise, Olea has virtually eliminated outdoor maintenance issues for its clients. Such high levels of customer satisfaction have resulted in more than 200 Olea-built drive-thru kiosks installed across the United States, with more to come,” stated Nandini Bhattacharya, Industry Manager, from Frost & Sullivan.
Since 1975, Olea Kiosks has designed and installed more than 20,000 custom kiosks for companies including CLEAR and Kaiser Permanente. Its custom kiosks can be seen throughout the United States and in other countries. Olea has a custom design process to ensure the kiosk is built and deployed to deliver the business outcomes for which it was intended.
About Olea Kiosks:
Olea Kiosks Inc. is a Los Angeles-based self-service kiosk manufacturer in business since 1975. Its technologically advanced, in-house manufacturing and services have made it an industry leader.
From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences
Today’s consumers have more food options than ever. The ordering experience is incredibly important, and a good one can keep customers coming back time and time again. To help guests navigate drive-thru menus, companies like Sonic, McDonalds, and THE.FIT have incorporated AI into their ordering to create a seamless transaction.
Taken from PSFK’s Food Service Debrief report, take a look at how these innovators have redesigned ordering to offer personalization and enhanced convenience:
Sonic, Mastercard and ZIVELO Global payment company Mastercard has partnered with self-service kiosk technology provider ZIVELO to trial AI-based voice ordering at select locations of the drive-in chain Sonic. At the restaurant, guests place their orders with an AI-powered voice assistant, while an integrated digital menu display can be customized in real time, taking into account context, like weather, time of day, season and location, as well as specific customer preferences. The system aims to streamline repeat orders and use data to offer personalized suggestions and loyalty rewards that are more relevant.
Tapit, a leading restaurant and retail-focused software vendor, has launched Selfit, a self-ordering kiosk platform with accompanying online ordering via a mobile app and interface to the restaurant’s website. Purpose-built for the restaurant and retail industries, Tapit demonstrated its self-ordering platform at the National Restaurant Association 2019 Show.
According to an IHL Services research, 96% of adults aged 18-39 favored self-kiosks for food ordering. With Tapit, single restaurant locations or large chains can meet this demand and affordably install Selfit’s feature-rich, highly customizable and scalable technology.
“On average, Tapit self-order kiosks increased each individual order by a remarkable 30% and 13% per branch,” said Eli Cohen, head of operations at New Deli restaurant chain.
Excerpt from BakeMag Jun article. Read full article
Tapit demonstrates unique self-ordering kiosk was last modified: June 18th, 2019 by News Editor
Ticketing Kiosks are not new to the industry of self-service applications as most major transportation companies and entertainment ticket distributors already utilize this solution in one form or another. Most of the ROI benefits of ticketing kiosks come in measurable increments, while others are subtle benefits that still ultimately impact a company’s bottom line.
Save on Employee Overhead Costs
One of the major benefits of the self-service ticket kiosk is the overall reduction in cost per transaction. This is primarily due to the reduction in costs related to employees since less staff is needed.
Improving Customer Satisfaction
Ticket Kiosks also help improve customer satisfaction by making transactions faster and more convenient. Monetary transactions are simplified as ticketing kiosks accept various payment methods including credit cards and cash. This also significantly reduces the time commitment for each transaction making it more efficient while preventing long congested lines.
Improve Access to Your Services
Installing ticketing kiosks on off-site locations can increase revenue by offering more distribution locations for customers to visit. This also contributes to lower infrastructure costs by making these transactions automated. In addition, ticketing kiosks allow owners to easily and effectively communicate with their customer base through well-constructed applications. These provide the ability to update content on special promotions, up-sell items and introduce new product or service offerings. Having the ability to communicate with customers increases revenue and the amount of sale per transaction.
Ticket Kiosks also offer the security of knowing that there is no room for human error. The applications are completely accurate and eliminate the possibility of mistakes or miscalculations.
Ticket Kiosk FAQ – Olea Kiosks Information was last modified: June 14th, 2019 by News Editor
In the hotel industry, the quality of your guest service can make or break your business (one negative review can have a much bigger impact than a positive one). With that in mind, consider this experience of a frequent traveler:
The traveler grabs a Lyft to the airport and pays in-app. Upon arrival to the airport, he uses the self-serve kiosk, swipes his credit card to pull up his boarding pass, and makes selections for his seat and luggage. Once in the air, he uses the seat-back screen to order a drink. After deplaning, he takes a cab, pays via his mobile wallet, and arrives at the hotel.
After a long day, he’s ready to settle into his room and get some rest. As he approaches the counter for check-in he notices a line. It’s short, but there’s only one employee managing the desk. The employee is accommodating and friendly, but the traveler is tired and not up for chatting. He spends another 5 minutes checking in, passing his ID and credit card back and forth, and talking about room preferences. Finally, he gets his key card and heads up to his room.
What’s Wrong with this Picture?
Up until the traveler reaches the hotel his trip is seamless and automated. But from the moment he arrives for check-in, there’s a sudden change in pace and a sense of hassle in getting to his room. But it -doesn’t have to be this way. Hotels have an opportunity to streamline guest services by incorporating self-service kiosks into their strategy.
If you’re thinking “don’t people prefer a human touch?” remember this: don’t mistake automation and convenience for lack of service. While a great concierge was once the gold standard for guest service, things are changing. Today, more travelers value speed, no hassle and opportunities for self-service throughout their whole journey. In fact, some have even grown to expect the option for self-service. That’s why ATMs, pay-at-the-pump fueling and self-check-ins at airports are so successful.
Updating your guest service strategy to add this new choice may seem like a daunting task, but self-service kiosks are a simple solution that can provide a lot of additional value at check-in and beyond. Take a look at some of the ways kiosks can make an impact on your guest service:
Kiosks are an “always-on” service that can reduce lines at the check-in during busy times or periods of lighter staffing (or even reduce staffing costs during a lull). They can also be used as concierge support. Guests can get recommendations for local restaurants and make reservations, discover local attractions and events, and request transportation.
Added Value in New Ways
In addition to offering another way to deliver existing services, kiosks and vending machines create new opportunities such as providing a marketplace for forgotten items like power cords, toothbrushes and aspirin. They also create the perfect environment for upselling — perhaps your guest orders room service for two and the kiosk recommends a bottle of white wine.
New Insight With Analytics
The benefits of bringing kiosks on board aren’t just limited to your guests. They also provide your business with valuable insight into guest preferences, services used, popular check-in times, favorite restaurants and more. You can also use them to gather feedback and reviews from your guests. All of this comes together to give you a better understanding of how, when and where your guests are spending their time and money throughout their stay.
To see how this all comes together, remember that traveler scenario from earlier? Imagine that this time, the traveler arrives to the hotel to find kiosks in the lobby:
The traveler spots an open kiosk. Just like at the airport, he swipes his credit card and pulls up his reservation. He filters the available rooms by those with one king-size bed, no adjoining room and is located near the elevator. He chooses one on the sixth floor. Then the kiosk offers to order him room service. He chooses a meal and a beverage, a delivery time, and charges it to his room. The kiosk dispenses his room key card and he’s on his way.
Part of a Bigger Strategy
Kiosks are just one way to boost your guest service strategy. Many hotels are moving towards more self-service options, including automated vending machines, mobile loyalty apps and phone-based room keys to satisfy the constantly increasing expectations for on-demand, always-on service. It’s even coming to the point where not offering it puts your business at a disadvantage. Experts predict that by 2020, 85% of all customer service interactions will be handled without the need for a human agent, and the kiosk market is projected to reach a value of $1 billion by 2021.
Think a kiosk or other unattended solutions could benefit your hotel and lodging business? Drop us a line!
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2 Comments Comments on Bruce Rasmussen’s article
Hotel Check-In Kiosks For Guest Services by Ingenico was last modified: June 10th, 2019 by News Editor
Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.
What to Expect in a World Where States Can Legalize Sports Betting
Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.
Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.
The Impact of Sports Betting Kiosks
With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.
Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.
Pennsylvania sports betting started late in the game considering it had a law on the books in 2017, only launching in November. The Keystone State changed its law to allow legal sports betting anywhere within the state.
Legal sports betting in Nevada did not change after the Supreme Court decision. Many Nevada casinos feature online and mobile sports betting platforms allowing you to wager anywhere in the state.
Geolocation technology on your device will ensure that you are located in Nevada before allowing you to bet. Bettors also must first establish an account in-person at a physical casino location before betting online. This includes verification of identification and a minimum cash deposit of between $50-$100 to fund the account.
West Virginia sports betting sites
West Virginia opened its sports betting operation in September. Only two public sportsbooks opened in 2018, and another started up at The Greenbrier, a private resort. West Virginia sports betting added the ability to bet via mobile in December 2018.
Rhode Island’s sports betting operation runs through the state lottery in partnership with William Hill, so the well-known bookmaker will provide the state’s app technology.
Mississippi sports betting sites
Sort of. Mississippi sports betting must be done within a land-based or water-based casino. However, state regulations allow for mobile wagering while on casino property, though only one tribal casino has launched it.
Benefits of Betting Kiosks
Line queue management for burst cycles
Increased betting revenues for operators
Higher wagering levels
Operators optimize their labor costs
Accept cash, winning tickets, and vouchers
Provide ADA accessible betting options for customers
Background – Fixed odds betting terminal
A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law. Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%. Fixed odds betting terminals were introduced to UK shops in 2001.
The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500. Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs). Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.
Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.
At stores and online, health care moves closer to customers
by Tom Murphy
Health care is moving closer to patients.
Drugstores are expanding the care and support they offer, and telemedicine is bringing doctors and therapists to the family room couch as the system shifts to help people stay healthy and attract customers who want convenience.
CVS Health offered the latest example on Tuesday, announcing plans to expand a new store format that will provide dietitians, help people monitor chronic diseases and add community rooms that can be used for yoga classes. The drugstore chain, which quit selling tobacco several years ago, said it will open 1,500 of these so-called HealthHub stores nationally by the end of 2021.
“The ultimate goal is bring more health services into people’s communities where they can access them as part of their daily life,” Executive Vice President Dr. Alan Lotvin said.
CVS rival Walgreens is experimenting with primary care clinics, and insurers are expanding coverage of things like dietitian visits, hoping that keeping people healthy will reduce costs and keep them out of expensive hospitals.
The added convenience sounds good in theory, but these newer care options will have to earn patient trust, said Harvard researcher Dr. Ateev Mehrotra, who has studied retail clinics.
“This is going to take a lot of cultural change for patients to feel that this is a reasonable option for them,” he said.
CVS Health, based in Woonsocket, Rhode Island, runs more than 9,800 retail locations nationally. Late last year, it added health insurance when it acquired one of the nation’s biggest insurers, Aetna, in a roughly $69 billion deal that is still being reviewed by a federal judge.
Soon after announcing that deal, CVS officials started talking about plans to provide more health care help to customers. Late last year, the company started testing HealthHub stores in Houston.
Aside from visits with dietitians, these stores also give customers a chance to get screened for eye problems caused by diabetes, talk to a pharmacist about their treatment plan or get help tracking their blood pressure.
CVS Health said it will add more of these stores to the Houston market this year and expand to Atlanta, the Philadelphia area and Tampa. The company plans to run 1,500 HealthHub stores by the end of 2021.
Separately, Walgreens will start adding primary care clinics next to some of its stores in the Houston area through a partnership with VillageMD. It’s also testing clinics in Kansas City that focus on older patients through a deal with the insurer Humana.
Walgreens, which still sells tobacco, wants to create what its leaders call “health care neighborhoods” with its stores and improve access to primary care.
“We have an aging population,” Walgreens executive Dr. Pat Carroll said. “It is difficult in many communities to actually find a primary care physician.”
As they expand into care, the drugstore chains will face competition that includes major doctor groups and hospital systems that have their own support staff working to keep patients healthy.
The management of chronic illnesses has become a big source of health care spending, noted Mehrotra, the Harvard researcher.
“This is sort of the pot at the end of the rainbow that everyone wants to get to,” he said.
Mehrotra also said these growing options for care may have to overcome patient reluctance. He said people have grown comfortable using drugstores for flu shots or to treat colds. But asking a drugstore to help manage diabetes is another matter.
In that case, patients worry about whether their regular doctor will be notified of the drugstore care, and they may want to see the same person each time they visit.
Another physician, New Hampshire-based internist Kevin Pho, said he also worries that drugstores may use their health care services to drum up prescription business or sales in the rest of their store.
CVS is offering additional health care in stores many customers already visit routinely and is focused on putting those customers on “a path to better health,” Executive Vice President Kevin Hourican said.
In this Thursday, May 30, 2019 photo, a sign advertises wellness services available at a CVS store with the new HealthHUB Thursday, in Spring, Texas. HealthHUB locations offer a broader range of health care services, new product categories, digital tools and on-demand health kiosks, trusted advice and personalized care. (AP Photo/David J. Phillip)
Frequent CVS customer Grace Bennett said she thinks the expanded health care services are a “fantastic step.”
The 28-year-old New Yorker has diabetes that led to eye surgery. She said screenings for that condition and other health care services available through the drugstores will make it easier for people to get help without having to juggle schedules or worry about finding an open appointment.
“I think they’ll be helpful to a whole lot of people,” she said.
Healthcare Kiosks – CVS Moves Healthcare Closer To Customers was last modified: June 9th, 2019 by News Editor
Interactive Kiosk Awards 2019 – Bell Canada & Taco Bell
The Interactive Customer Experience Association honored Taco Bell’s Self-Order Kiosks and the Bell Canada Smart City Kiosk Tuesday Jun 4, 2019 during their conference in San Francisco.
Taco Bell’s kiosks won for Best Restaurant, while Bell Canada Smart City Kiosks by Bell Canada won Best Kiosk.
Delivery, kiosks and other digital efforts are taking more prominent roles at Yum! Brands, moves that serve as a good reflection of overall trends in the quick service restaurant (QSR) space. Yum operates the Pizza Hut, Taco Bell and KFC chains, and the company’s fourth-quarter results, released Feb. 7, provided details about where those [… link]
Kiosk Industry Group association maintains this free list of resources for the self-service and kiosk industry. Included are manufacturers of hardware, software, devices such as touchscreens and printers, remote monitoring and management. Even financial services which can assist in financing your project. Kiosk Industry is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.
If your company is involved in the market and would like to be listed, simply visit the list and enter your URL and company info. It’s self-service.
Peerless-AV® to Demonstrate Wide-Ranging Signage Technology and AV Solutions at InfoComm 2019
Products include new line of SmartMount® Motorized Mounting Solutions, Xtreme™High Bright Outdoor Displays, SEAMLESS LED Solutions, Smart City Kiosks, and more at Booth 3429
AURORA, Ill. – May 30, 2019 – Peerless-AV®, an award-winning designer and manufacturer of innovative audio and video solutions and accessories, is pleased to announce its showcase at InfoComm 2019, June 12-14, in the Orange County Convention Center (OCCC). Peerless-AV and its team of experts will be exhibiting a variety of digital signage solutions, including kiosks, video wall mounts, outdoor displays, and more in Booth 3429.
To start off the show, on Wednesday, June 12th, Rob Meiner, Peerless-AV’s Kiosk Business Unit Manager, will be taking part in a panel on “Increasing Convenience and Creature Comforts with Kiosks in Hotels.” Panel attendees can expect to learn more about how hotels and hospitality industry insiders can incorporate engaging kiosks and signage. Peerless-AV will also be sponsoring the event, which is geared towards key members of the hospitality industry.
Peerless-AV is proud to present and display the following products at InfoComm 2019:
Outdoor Kiosk Solutions
Peerless-AV will be testing the limits of its Xtreme™ High Bright Outdoor Displays (XHB432, XHB492, XHB552) through a water dunk tank, impact test chamber, and dust chamber. Available in 43″, 49″, and 55”, the Xtreme™ High Bright Outdoor Displays offer a maintenance-free design and are rugged enough to withstand the harsh outdoor elements, while still offering bright, crisp imagery.
Peerless-AV will also be exhibiting the full line-up of the UltraView™ UHD Outdoor TV (UV492, UV552, UV652), an all-season solution for outdoor entertainment and living. Paired with the UltraView™ UHD Outdoor TV will be Peerless-AV’s easily-installed and weather resistant Xtreme™ Outdoor Soundbar (SPK-080).
Kiosks and Menu Boards
Kiosks at the booth include the upgraded All-in-One Kiosk Powered by BrightSign® (KIPICT2555). This kiosk features a sleek and stylish design with a leaner frame and a smaller footprint, creating a complete digital signage solution for any indoor application setting, for entertainment, advertising, digital merchandising, and more.
Another kiosk on display is the award-winning, outdoor Smart City Kiosk. With an elegant, minimalistic design, including covers to protect and ventilate the kiosk’s display and equipment, this kiosk is an ideal, outdoor digital signage solution.
Restaurant menu solutions like Peerless-AV’s single Digital Menu Board for Samsung OHF displays (KOF555-1OHF), double Digital Menu Board for Xtreme™ High Bright Outdoor Displays (KOF555-2XHB), and single Digital Menu Board for LG displays (KOF555-1XE4F) will also be in the booth, demonstrating how digital signage can help with increasing drive-thru sales and promoting order efficiency.
Interactive SmartMount® Solutions
A new line of SmartMount® Motorized Mounting Solutions for Interactive Displays, including the SmartMount® Motorized Stand/Wall Mount (SS598ML3) and SmartMount® Motorized Table Top Cart (SR598ML3T) will showcase how educators can focus on the content on display in the classroom while creating a positive learning environment.
Also in the booth will be the latest version of the SmartMount® Motorized Height Adjustable Flat Panel Cart (SR598ML3), an extension of Peerless-AV’s award-winning line of AV carts, which make it easier for educators and students to raise and lower touch-enabled displays.
Wall Mounts and More
As the 2019 Official TV Wall Mount & Outdoor TV Provider of Forbes Travel Guide, Peerless-AV will be showing off its mounting solutions geared towards hospitality applications. Mounts being displayed include the Pull Out Pivot Wall Mount (HPF650), essential for on-wall or recessed/in-furniture applications, as well as the Hospitality Wall Arm Mount with STB Enclosure (HA746-STB), which offers an aesthetically pleasing solution for cable management and set top box storage. For retail applications, Peerless-AV will be introducing the Floor Window Display Mount (DS-OM55ND-FLOOR) designed specifically for the Samsung OM55N-D Double-Sided Displays.
Peerless-AV’s wide ranging projector product family will be in the booth, as well, with the Heavy Duty Universal Projector Mount (PJR125), Ultra Heavy Duty Projector Mount (PJR250), and Universal Portrait Projector Mount (PJR125-POR), demonstrating the perfect mounting solution for heavy equipment.
LED Video Wall Mounting Solutions
Providing a wow factor for attendees will be Peerless-AV’s Curved LED Mount, featuring a modular design developed to fit the specifications of any LED display. In partnership with RMG, the curved video wall will feature actual pieces from the Kennedy Space Center and highlights of the 50th Anniversary of the moon landing. Peerless-AV’s LED mounting systems bring unlimited configurations to wall signage as well as offer a slim, space-saving, and aesthetically pleasing design that can be adapted to support any display specifications and video wall configuration.
Additionally, as the Official Digital Display Provider of MiLB, Peerless-AV’s booth will feature the new official LED scoreboard, which will be implemented in over 50 stadiums by 2020.
The Curved LED Mount and LED scoreboard are part of SEAMLESS by Peerless-AV, the one-of-a-kind all-inclusive program for LED video wall integration. With SEAMLESS by Peerless-AV, integrators can expect start to finish support for all of Peerless-AV’s LED mounting solutions.
To learn more about Peerless-AV’s activities planned for InfoComm 2019, watch the preview video (https://vimeo.com/peerlessav/infocomm19) or visit Booth 3429 to see the full showcase of outdoor displays, kiosks, mounts, carts, and more.
For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.