Kiosk Manufacturer Association with ADA, NRF, and Emergency Kiosk updates
PRESS RELEASEUPDATED: OCT 8, 2018 05:00 MDT
EASTLAKE, Colo., October 8, 2018 (Newswire.com) – The Kiosk Manufacturer Association (aka KMA) is pleased to announce the appointments of inaugural Chairpersons for the ADA and Accessibility Committee.
Laura Miller of KioWare (https://kioware.com) and Randy Amundson of Frank Mayer, Inc. (https://frankmayer.com) have been named as Co-Chairperson for the ADA and Accessibility Committee. Both Laura and Randy have extensive experience in both software and hardware aspects of self-service technology and how assistive technology best serves the public.
The Kiosk ADA and Accessibility Committee includes:
As of 2015, according to U.S. Census surveys, over 12% of all persons in the United States have some type of disability and that number is growing.
To help address disabilities and the ADA regulations, the KMA has recently released a proposed framework for Voice Recognition and Speech Command. Working with the U.S. Access Board directly, the KMA is hopeful that a proposed Code-of-Practice can be adopted for this type of assistive technology. Public comment and working group participation is encouraged and only requires expertise and experience.
This is intended for global adoption with much of the input by the UK’s Royal National Institute of Blind People (RNIB)
In another related public service, the KMA recently released a white paper describing emergency alert and detection technologies for public terminals for use in education, government, retail, transportation, hospitality and entertainment segments. Smart City and smart transportation are target markets. Mission critical public safety tools are the proposed end solution.
The purpose of the document is to define how Wayfinding Technology, Digital Signage and Kiosks can be networked and used to detect and/or prevent active shooter and mass casualty attacks and expedite the response of Law Enforcement and Emergency Services First Responders to catastrophic events in large public venues. We focus on several of the most respected technology providers in the industry and how they would each play a critical role as foundational partners to bring a combined solution to market.
The KMA has joined as a member of the National Retail Federation in order to help communicate education and issues on self-service kiosk technology. The most public iteration of this technology is in the QSR or Fast Casual segment where companies such as McDonalds and Wendy’s have chosen to adopt in order to serve all of their customers as they wish to be served.
In January 2019 in New York, the KMA will be exhibiting on the main floor of NRF’s Big Show and will be accepting members from providers to deployers. An Advisory Panel of companies deploying self-service which can provide their unique perspective on all of the above issues is the objective. See us in 1725.
Kiosk Hall of Fame – we are now taking nominations for hall of fame candidates. Marsha Mazz of U.S. Access Board, John Glitsos of FirstWave and Dave Heyliger of Rocky Mountain Multimedia are the initial candidates. See https://kioskindustry.org/kiosk-about/kiosk-hall-fame/
For more information on all of these items, visit https://kioskindustry.org the communication site for the KMA. You can also contact Craig Keefner the manager at [email protected]
“Satellite” websites include RetailSystems.org, Selfservice.io and ThinClient.org. We are hosted at Rackspace, the premier hosting solution (especially during Prime Day). Last month we had 35,000 unique visitors, last 30 days Cloudflare humans = 28,500 Join our LinkedIn Group with over 1600 members.
Source: Kiosk Manufacturer Association
Kiosk Manufacturer Association News – ADA Committee Chairpersons for KMA Announced was last modified: October 10th, 2018 by News Editor
Kansas City Comprehensive Smart City Partnership with Kansas City, Missouri. The City seeks to partner with a firm to provide a fully integrated suite of sensors, networks, and data and analytics platforms that will result in the City becoming the first true Smart City in the world. Due Date: Extended to August 7, 2pm.
Oct 15 — Link — IoT and Smart Agriculture Are Building Our Future Cities Today The 9.6 billion people expected to live on the planet by 2050, and with 70 percent of them in urban areas, IoT is pushing smart agriculture in smart cities.
4/9/18 — announced last week the city’s plans for LinkNWK, a communications network of sidewalk kiosks that will provide residents and visitors of Newark with free gigabit Wi-Fi, mobile device charging, free phone calls to anywhere in the U.S., access to municipal services, maps and directions, and real-time local information on city streets. There will be no cost to taxpayers or users as it is supported through advertising on the Link kiosk displays.
City council is mulling a resolution that will allow New York City-based Smart City Media LLC. to install about 25 digital kiosks to provide information to residents and tourists. These kiosks – called CityPosts — will stand about 8-feet tall and have 55-inch screens on both sides, chief marketing officer Mike Mainthow said in a phone interview today.
LinkNYC Will Show Bus Arrival Time Info — LinkNYC’s 55-inch screens in those Brooklyn neighborhoods will now show arrival info for buses that are a short walk away from a particular kiosk.
The company is now building “smart city” infrastructure near Denver, Colorado, with the goal of turning the area into a “smart city” by 2026. The initiative is part of a larger Panasonic program Panasonic called CityNow. Although the definition of a “smart city” varies depending on who you ask, the term typically describes a metro area that prioritizes the use of technology in its infrastructure.
Part of the smart cities movement includes managing how people travel and use the transportation network, as well as how cities collect data from vehicles and group travel patterns for better land use and transportation policy decision making.
Oct 14, 2017 – As an urban technologist, I’m often asked to give an example of a compelling smart city application that real people are using. But to be honest, …
Apr 16, 2017 – Cities have a way to go before they can be considered geniuses. But they’re getting smart pretty fast. In just the past few years, mayors and …
Interconnected technology is now an inescapable reality – ordering our groceries, monitoring our cities and sucking up vast amounts of data along the way.
IEEE Smart Cities is a global, multi-discipline cross-IEEE effort, through which IEEE seeks to help municipalities around the world address urban population …
Jun 19, 2017 – When envisioning all the possibilities of smart cities, it’s also important to consider the difficulties that could arise in creating them.
Variations on Project Example
Here is one for public safety circa March 2018 in California.
The City of xxxxxxxxxx (“City”) seeks to partner with technology providers who are working to improve and enhance the urban environment through the use of smart city technology. For this Request for Proposals (“RFP”), the City seeks up to four Firms/Teams that can implement and demonstrate how camera, video, motion, and other sensor technology can be an effective tool in addressing public safety. Working in collaboration with the City and the xxxxxx County Sheriff’s Department, these Firms/Teams will demonstrate solutions that can enhance public safety in the City. This pilot project will allow the City and the SD to assess the utility, data management needs, cost effectiveness, and overall success of a smart city public safety program that could be scaled citywide in designated areas of the City. The size and density of the City, along with its large visitor population (especially during special events) provides a great environment for the testing and implementation of cutting-edge public safety technology. Up to four Firms/Teams will be selected.
The selected Firms/Teams will design and implement a demonstration project for deployment over nine months. At least one location in the City will be assigned to each Firm/Team for implementation. The selected Firms/Teams will be provided a $10,000 stipend, distributed at determined milestones during the nine month duration of the pilot program. Selected Firms/Teams shall be required to comply with the City’s Privacy Guidelines. In addition to public safety applications, the City encourages camera and sensor applications that can provide insights about how people interact in the City. For example, innovative companies are using cameras and sensors to measure volume and direction of pedestrian, bicycle, and vehicle trac. Such programs can inform city planning and other municipal operations as collected data can be used to increase pedestrian and vehicle safety or increase economic activity. In addition, the City welcomes technologies that protect privacy, such as use of anonymized data and real-time image scrambling.
Smart City Update & Digital Signage was last modified: October 8th, 2018 by News Editor
Running errands just got a lot easier for people living in some cities across Colorado now that the DMV has renewal sites at some King Soopers stores. The plan is to add even more in the state.
happy person using the check-in machine at the airport getting the boarding pass.
Each of us is entrenched in the vast world of technology, whether we know it or not. Moore’s Law suggests that computer processing speed doubles every 18 months. Some experts believe that gap is narrowing in many tech areas.
Internet of Things (IoT) and Kiosks
On a daily basis, it isn’t uncommon for us to encounter new concepts of Internet of Things (IoT) applications and glance over them as if they’ve always been a part of our lives. The digital sign outside of your favorite outlet store or the self-checkout system at your local hardware store, these are all IoT devices.
Go back fifteen years from now and it was a print billboard, an in-person checker, and a cashier sitting in a booth to take your money and let you leave. These subtle changes are happening around us every single day and most of us fail to notice them.
IoT is very real and as a society, we’ll continue to become reliant on machines to handle many of our daily activities.
I spent some time in Southern California recently and had my first encounter with ordering my McDonald’s food through a kiosk. In full disclosure (and coming from someone that is fairly tech savvy), the process was not as seamless as one would hope.
In a traditional fast food ordering scenario, one can step up and spout off a very detailed order for multiple individuals and pay for their food all within the matter of 45 seconds to a minute.
To order for two on the kiosk, I had to identify different sections for the different types of food, find the exact item, review the ingredients to add or remove, back to the main menu, repeat, back to the main menu, repeat again, find the drink options, and so on.
I expect from start to finish on my first McDonald’s kiosk use, I spent roughly four and a half minutes ordering for two people. Admittedly, I’m sure the process will speed up each time I go through it but on first glance, it seemed so backward thinking to me.
Why would a corporation implement a new kiosk system that slows the ordering process and puts more work on the customer? Although the reasons vary from company to company, I tend to believe that there are two main drives for this shift.
First, as a society in general, we are becoming more inclined to bypass the human element and handle our business through a screen (either a smart phone screen or a kiosk screen). The second would be a simple dollars and cents concept.
If you own a burger and fry franchise that is open for 16 hours per day and you average three cashiers at all times all making $10/hour, that payroll cost is roughly $14k per month or $168k per year. If you instead put in 10 kiosks, even at $10,000 per kiosk (which is likely estimating high), you are better off financially after the eighth month.
Historically, it seems that generations demanded the human interaction and any company that removed that would risk their customer-base fleeing to the next competitor in order to deal with a real person. As we continue to gravitate away from this need for human interaction, it only makes sense for businesses to make a substantial upfront investment in order to cut down on long-term costs.
Additionally, if a customer is ordering their own cheeseburger and neglect to add or remove certain ingredients while they’re ordering, you’ve now been able to shift the blame from your employee to your customer. And the customer is always right… except for when they’re wrong.
Of course most business owners would happily remake a cheeseburger with the corrected ingredients but as a consumer, if I made my own mistake placing my own order and can’t blame anyone but myself, am I still inclined to march to the counter and demand someone else take the blame for mistakes that were clearly my own? Only time will tell but I would certainly hope not.
The above outlines one type of kiosk that I’ve recently had personal experience with. However, the world of kiosks is growing rapidly.
Future Kiosk – What Are They?
Here are a few up and coming kiosk applications that you never realized you’ll likely need:
365 Retail Markets – A great breakroom alternative allowing large businesses to offer fresh food to their on-site employees while not having to employee a fulltime employee to run credit card or cash transactions.
Dropwater – Provides flavored and/or caffeinated bottled water options for offices, schools, or other public places and does so in a 100% biodegradable container.
Byte Foods – Provides a refrigerated vending machine with RFID tags that know what food you’ve taken and charges you accordingly.
DispenseTech360 – Dispense any liquid (coffee, tea, etc.) completely self-serve and charge by how many ounces are dispensed.
Stockwell – An app-based display case that can contain anything from food items to iPods and allows you to gain access from their app and monitors what you remove in order to bill you once you close the glass door.
IoT is an exciting playground that we should all be happy to be a part of. Machines are constantly being built that do things faster, more accurately, and at a fraction of the cost than ever before.
Everyday someone is coming up with a new IoT Kiosk to enrich our lives and from my perspective, the future is very bright.
TAIPEI, Taiwan — Posiflex Technology, Inc. today launched the Paragon TK-3200 Series, and the Stellar TK-2100 Series – interactive kiosks that aimed at shaping the future of retail and hospitality industries, enabling brands to interact with consumers in new and innovative ways that add convenience, speed of service, and fun.
Packed with functionality and convenience in an appealing design, the Paragon TK-3200 Series is a 32” interactive kiosk that is suited for retail stores, quick service and fast casual restaurants. It serves as a seamless extension of the existing POS terminals, helping store owners to drive sales during peak times, and offers various ways for consumers to order, pay and engage with the brand.
Featuring a 32” PCAP touchscreen for intuitive interactive use, the Paragon TK-3200 Series supports scanning & printing functionality, and a customized bracket for EMV payment devices. Easily adapting to store environments, it offers various mounting options: wall-mounted, single or dual sided operation.
The Stellar TK-2100 Series is a 21.5” modular kiosk that can be configured in countertop or floor-standing style, providing modular deployment options in the same standardized family. The enclosure provides a 21.5” PCAP touchscreen, and can be customized with preferred components common to most self-service transactions from barcode scanner, receipt/ticket printer, bill acceptor, and card dispenser.
The platform accommodates a variety of applications such as self-service POS, loyalty program, gift cards, self-check-in, self-ticketing, online ordering and click & collect in a wide range of environments including retail, hospitality, and entertainment.
Owen Chen, President and CEO at Posiflex Technology, Inc. comments, “The Paragon TK-3200 Series & Stellar TK-2100 Series represent a brand new kiosk product line for Posiflex, which fits perfectly into our growing product portfolio, and will continue our commitment to offer quality, performance, and long-term durability.”
Additionally, the TK Series features an optional tri-color LED indicator light, which provides kiosk operational status at a glance. And all access doors open at the front to provide easy access for simple maintenance and field service. There is no need to move the kiosk away from walls, or dismantle the main body of the kiosk to remove components for servicing.
Showcase at GITEX 2018
Posiflex TK Series interactive kiosks will make its first debut at the GITEX Technology Week from 14-18 October 2018 at the Dubai World Trade Centre, booth B3-10/Hall 3.
About Posiflex:
Founded in 1984, Posiflex Technology, Inc. has designed and manufactured its own-branded and world-class POS solutions. Since 2016, Posiflex has determined to grow beyond the POS business and further expand itself into self-service solutions (KIOSK), and to a few more vertical markets serving B2B IoT platforms empowered by embedded PC. Posiflex’s offices are in the USA, Germany, Netherlands, UK, China, India, Singapore, Malaysia, Japan, and Korea along with the global distribution networks to provide direct and timely support to its customers around the world. For more information: www.posiflex.com.
Contacts
Posiflex Technology, Inc. Wei-Lun Chang, +886 (0)2 2299-1599 [email protected]
Posiflex Launches New TK Series Interactive Kiosks was last modified: October 3rd, 2018 by News Editor
For most, the car buying process is long, tedious, and filled with lots of waiting. Think back to the last time you bought a car. Odds are, you probably started by conducting some online research before you even went to the dealership. If so, you probably looked at a few different brands, models, and years to determine which would be the best fit for your needs. You may have made note of any special features you wanted and considered how much you were willing to spend. Finally, at some point you made your way to the dealership.
By the time you arrived at the dealership you were probably ready to take a test drive, and ultimately prepared to make a purchase. However, upon your arrival, one of two things happened—either you got lucky and someone was ready and willing to help you, or the showroom was full of people waiting to be helped when you arrived, putting you at the back of the line. What if there had been a third option—a self-serve automotive kiosk, perhaps? Rather than sitting around and waiting for a salesperson to finish up with the customer they were helping, the kiosk could have helped you get started on the sales process.
Sound appealing? Whether you’re the customer or the salesperson, the answer is most likely yes. As consumers’ lives have become increasingly busy, the value of convenient time-saving and self-serve solutions has skyrocketed. And it’s no secret that busy customers value efficient service. For this reason, among others, digital automotive kiosks are completely transforming the car buying experience in dealerships across the country.
Automotive kiosks don’t just make the car buying process easier for consumers, though, they simplify the process for car salespeople as well—increasing the number of customers being helped at the same time, speeding up the process, and creating happier customers all make salespeople’s jobs easier. Automotive kiosks are decreasing transaction time, improving customer service, and providing a personalized buying experience.
Decreasing Transaction Time
Prior to embarking on their car shopping journey, most car shoppers accept the fact that the process, from initial research to making their purchase, will be time consuming. Digital automotive kiosks cut down on transaction time by engaging shoppers from the moment they enter the dealership. If a salesperson is not immediately available to help them, shoppers are redirected to the kiosks where they can begin the process by entering their personal information—license information, phone number, and email address. They may also be given the option to peruse loan information, get approved for loans, and browse the dealership’s inventory. In addition, shoppers are able to complete any necessary paperwork while they wait, reducing the need for the salesperson to complete it, and thus making the purchasing process quicker and more efficient.
Improving Customer Service
As with any industry, one of the main benefits of a digital kiosk in a car dealership setting is that it has the capability to take some of the more menial, automated tasks out of the hands of the salespeople. By shifting some of their responsibilities to the kiosks, salespeople have more time to help and build relationships with customers—joining them on test drives, explaining and demonstrating key features, answering questions, and completing sales. Automotive kiosks can also collect valuable customer information, making it easier for salespeople to follow up and check-in with customers once they depart from the dealership.
Providing a Personalized Buying Experience
Having an interactive digital kiosk in a car dealership puts the shopper in control of their buying experience from beginning to end. All of the inventory, vehicle, and loan information is presented in a way that’s straightforward, transparent, and perfectly catered to each individual customer’s unique needs and budgetary requirements. It also allows customers to navigate the process in a way that best meets their needs. For those who are unable to conduct research prior to visiting the dealership, automotive kiosks afford them the opportunity to still do so before meeting with a salesperson.
Automotive kiosks are also highly adaptable and designed to comply with standards set forth by Americans with Disabilities Act (ADA) regarding reach and accessibility. Automotive kiosks can also be designed to address visual and hearing impairments through, Voice Over IP (VoIP) and Telecommunication Device for the Deaf (TDD) technologies. These additional aspects take personalization to the next level, ensuring that all customers have access to the same information and services through the kiosk.
Though the car buying process will never be a simple one, digital kiosks are transforming the shopper experience—reducing wait times, improving transparency and customer service, and making the process more personalized.
To learn more about Meridian’s self-service digital kiosks, visit meridiankiosks.com.
How Automotive Kiosks Are Changing the Car Buying Experience was last modified: October 3rd, 2018 by News Editor
Scottsdale, AZ (October 2, 2018) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to McDonald’s across North America) is proud to announce the completion of a Distribution Partnership with BlueStar to streamline the company’s ability to meet increasing demand.
Founded in 1929 with a network of over 12,000 value added resellers, Bluestar is a leading global technology distributor of a variety of solutions, including Point-of-Sale, ADC, RFID, Digital Signage, kiosks, and more.
“We are excited to align with ZIVELO to bring enhanced kiosk technology to our customers within the channel,” says Mark Fraker, VP of marketing with BlueStar. “Through this partnership, BlueStar will be more capable than ever of filling the needs of our resellers in all verticals, providing complete kiosk solutions to fit any demand or situation.”
ZIVELO, a public computing technology company that offers self-service kiosks and digital signage solutions to multiple key industries, is poised to leverage this best-in-class partnership to meet the needs of the Channel.
“With rapidly growing demand for ZIVELO from the Channel, we are pleased to announce our strategic distribution partnership with BlueStar. Channel partners will now be able to leverage BlueStar’s best-in-class distribution capabilities to provide ZIVELO’s full-service turn-key solutions to their clients” says Ryan Lagace, ZIVELO’s VP of Strategic Partnerships.
With BlueStar’s strong purchasing power and global distribution capabilities, ZIVELO looks to improve efficiencies and meet demand in their robust QSR and Retail verticals, while expanding verticals such as banking, healthcare, hospitality, many more with our new Value Added Reseller (VAR) partners.
“This has been a groundbreaking year for ZIVELO” says ZIVELO CEO, Healey Cypher. “ZIVELO has been long-established as a global leader in beautiful world-class kiosk hardware. With this year’s addition of OakOS – the first kiosk-only SDK and operating system – plus new services and financing arms, ZIVELO is truly a full-service kiosk partner for any company looking to join the self-service revolution.”
For more information about ZIVELO, visit www.zivelo.com.
About ZIVELO ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage, including hardware, sortware, services, and financing. ZIVELO is headquartered in Scottsdale, AZ, with offices in San Francisco, CA and Seattle, WA. For more information, please visit http://www.zivelo.com/.
About BlueStar BlueStar is the leading global distributor of solutions-based Digital Identification, Mobility, Point-of-Sale, RFID, Digital Signage, and Security technology. BlueStar works exclusively with value-added resellers, providing them with complete solutions, business development and marketing support. The company brings unequaled expertise to the market, offers award-winning technical support and is an authorized service center for a growing number of manufacturers. BlueStar is the exclusive distributor for the In-a-Box Solutions Series, delivering hardware, software and critical accessories in one bundle with technology solutions across all verticals. For more information, please contact BlueStar at 1-800-354-9776 or visit www.bluestarinc.com.
Bluestar and Zivelo Announce Distribution Partnership was last modified: October 3rd, 2018 by News Editor
ORLANDO, Fla., Oct. 1, 2018 /PRNewswire/ — Panasonic System Solutions Company of North America, an industry leader in food services technology, announced today the launch of its new turnkey kiosk solution that provides restaurant customers an immersive, customized, and faster experience. The new solution will premiere at FSTEC 2018 at the Rosen Centre Hotel in Orlando on October 1-3, 2018, in Booth 801.
“Panasonic kiosks have proven that they drive a significantly higher check and that the guests using them experience an overall satisfaction similar to or greater than those placing their orders directly with staff,” said Michael D. Clarke, Owner, Lickety Split Food Services, LLC, a Texas Dairy Queen multi-unit franchisee.
Panasonic’s end-to-end platform is managed at the enterprise level, allowing chain restaurants to deploy large installations easily and efficiently. The enterprise-grade application features full Point-of-Sale and Payment integration, a cloud-based enterprise management portal, flexible screen design, highly responsive user interface, suggestive selling, and order customization throughout the customer ordering journey.
“The highly intuitive, digital user interface promotes customer engagement, increases restaurant sales and profits, and frees up staff to tend to other business needs,” said M. Faisal Pandit, SVP and Chief Digital Officer, Panasonic System Solutions Company of North America. “Customers interact with kiosks in myriad venues and have come to expect that same connectivity in restaurants too. And kiosks can have a significant impact on sales and profits with transaction uplifts of 20%-30% versus the traditional counter.”
Restaurant brands can have one strategic partner for a comprehensive menu of hardware choices, software, and consulting, with full deployment and after-installation services that can help scale self-ordering kiosks across an entire enterprise with speed and agility.
About Panasonic Corporation of North America Newark, NJ-based Panasonic Corporation of North America is a leading technology partner to businesses, government agencies and consumers across the region. The company is the principal North American subsidiary of Osaka, Japan-based Panasonic Corporation and leverages its strengths in Immersive Entertainment, Sustainable Energy, Automated Supply Chains and Connected Solutions to provide secure and resilient integrated solutions for B2B customers. Panasonic was highlighted in Forbes Magazine’s Global 2000 ranking as one of the Top Ten Best Regarded Companies for 2017. The ranking is based on outstanding scores for trustworthiness, honesty with the public and superior performance of products and solutions. Learn more about Panasonic’s ideas and innovations at Panasonic.com.
For years, most American sports leagues have resisted gambling of any sort, scarred by match-fixing and point-shaving scandals that still stain history books. But in recent years, public attitudes have relaxed, and many of the major stakeholders slowly have shifted their stances. In May, the Supreme Court effectively shut down the federal law that outlawed sports betting in most places outside of Nevada, allowing individual states to decide on their own if they want in on the lucrative sports gambling business. It’s an industry that some believe topped $100 billion as an underground market and some analysts think could grow into a $6 billion to $16 billion industry, depending on how many states get onboard.
With sports gambling legal, some are betting on a new kind of fan experience was last modified: October 3rd, 2018 by Kiosk Industry
The Use of Voice Recognition and Speech Command Technology as an Assistive Interface for ICT in Public Spaces.
A whitepaper published by Peter W Jarvis (Senior Executive VP, Storm Interface) and Nicky Shaw (Operations Manager North America).
September 2018.
Introduction.
The emergence and increasing use of smart speakers (AI) in the home environment has delivered significant benefits for those with mobility, sensory, cognitive or dexterity impairment. For millions of disabled people voice recognition and speech command technology, allied with audible confirmation and presentation of requested information, permits more informed decision making and personal control of their immediate environment.
This improved access to information and control opens a new world of communication, entertainment, education and opportunity for those who are unable to see, read or interact with content presented on a display screen and for those who lack the mobility or dexterity to manipulate tactile system interface devices (such as keyboards, trackballs or touch screens etc.). Speech Command Technology creates significant new opportunities for independent living.
This improved accessibility also creates unique challenges for system designers, legislating authorities and those concerned about privacy and misuse of personal data. As Voice Recognition and Speech Command technology moves beyond the domestic environment into public spaces and the urban infrastructure we will need new guidelines to increase public awareness and new regulation to protect the general population against the misuse of recorded information.
This whitepaper explores the implementation and integration of Speech Command technology within ICT kiosks and self-service applications. It is intended to provide a framework for a proposed Code-of-Practice. This CoP to be drafted for public consultation and possible adoption by the Kiosk Manufacturer Association (KMA) as an addendum to its Accessibility Guidelines.
To illustrate certain devices or technologies there are some references in this document to products manufactured by Storm Interface. These are intended as exemplars only. Other brands and products are available.
1. Who’s Listening
1.1 When a private citizen purchases a connected smart speaker device for home use, he/she makes an informed decision to install that device into their home environment. Before connecting their new device to the manufacturer’s cloud-based AI applications new customers are required to agree and accept many terms and conditions of service. By doing so they make a decision to accept a listening device into their home; albeit with an option to mute that device or switch it off at any time. The customer knows where the device is located, what its connected status is and how to switch it off.
1.2 However, to overcome the latency (delay) inherent in delivering cloud-based AI services to a device that has just been switched on, these devices (by default) usually remain in a powered and connected configuration. Amazon have referred to this default configuration as “Always on, always ready”. This configuration is sometimes referred to by more cynical commentators as “Always on, always listening”. The device needs to be configured in this way to operate as an effective ‘hands free’ Voice Recognition and Speech Commanded information system.
2. In a Public Environment.
2.1 Speech Command and Voice Recognition technology will provide an effective and valuable improvement in accessibility to public ICT systems. Applications such as public transport ticketing and airline check-in terminals would be typical examples.
2.2 As part of a multi-modal approach to accessibility, Speech Command will provide an additional option for those with disabilities (and those without) to confirm their biometric identity and to interface with the kiosk’s application software. The kiosk user will be able to choose from a combination of tactile, audible or visual interface devices to best meet their specific accessibility needs.
2.3 However, it will be essential that all kiosk users and those members of the public in proximity to the kiosk be made aware that the terminal includes Voice Recognition and/or Speech Command technology and that the Speech Command facility is “on and listening”. This awareness is essential for two reasons:
2.3.1 To inform the kiosk user that Speech Command / Voice Recognition technology is available for their use and convenience.
2.3.2 To warn members of the public (in proximity) that their conversations may/will be picked up by the Speech Command / Voice Recognition facility and may be transmitted to a remote server for analysis, processing and possible retention.
2.4 This awareness must be provided for members of the public who are sighted, partially sighted, non-sighted or hearing impaired.
3. A Universal Symbol
3.1 It is proposed that a universally recognized symbol for Speech Command functionality be adopted by the Kiosk and Self Service industry.
3.2 The symbol’s purpose is to indicate the presence of Voice Recognition or Speech Command technology.
3.3 Storm Interface have designed a high contrast, highly visible and tactilely discernible symbol that can be easily applied to the kiosk. During the development of this logo, Storm Interface worked closely with the UK’s Royal National Institute of Blind People (RNIB). Feedback received from the RNIB has influenced the logo design. This to aid recognition and ease of use, and to ensure that all contours and edges are rounded to make it comfortable to the touch.
3.4 As with any new logo, but in particular tactile logos, people will need to learn its meaning. This highlights the importance of introducing a standard logo which can be used across all kiosks and sectors to ensure that blind people need only learn one symbol.
3.5 When Voice Recognition or Speech Commanded services are activated the symbol will be illuminated with bright white LEDs.
3.6 The applied symbol should be positioned such that it can be easily seen or tactilely located as a user approaches or addresses the kiosk.
3.7 When the kiosk is in home screen or screen saver mode, with no detected user activity, an audible signal or statement to indicate the presence of an activated Voice Recognition or Speech Command facility should be played periodically. Alternatively, a proximity sensing device could be used to un-mute a VR or SC device only when a kiosk user approaches the kiosk interface zone.
3.7.1 Similar audible indicators of a functioning Voice Recognition or Speech Command technology should also be given when such a facility is activated (switched on or un-muted) after a period of non-functionality.
3.8 A proposed specification for the symbol is reproduced below. Storm Interface and the RNIB propose to make this symbol available as a “free-to-use” graphic device. Storm Interface propose to offer a physical, manufactured version of the graphic device, in the form of an illuminated tile, for sale to and use by kiosk manufacturers, specifiers or operators.
Figure 1: Images courtesy of Keymat Technology Ltd. All rights recognized.
4. Hardware
4.1 Microphones
4.1.1 Kiosks that offer Speech Command or Voice Recognition technology must support and provide the means for voice input.
4.1.2 This should be by provision of a suitable standard connection point for an audio headset or ear piece (equipped with its own microphone) and by provision of a suitable microphone (or microphone array) permanently installed as a fixture of the kiosk.
4.1.3 In many public kiosk locations or applications it will be necessary to employ advanced noise cancelling and beam focusing technology to enable effective operation of the Speech Command or Voice Recognition technology.
4.1.4 Connection of a headset or assistive hearing device (equipped with its own integrated microphone) should be detected by the host kiosk and the functionality of any permanently installed microphone (or microphone array) should be automatically adjusted to accommodate and allow correct functioning of the headset or hearing aid device
4.1.5 To facilitate reliable and continued functionality, provision and installation of audio device connection points and/or permanently installed microphone devices should accommodate requirements for regular sanitation (wash-down) procedures and should resist the hard use and abuse associated with ICT installations in public spaces. As a minimum requirement, water and dust resistance in accordance with IP54 (or equivalent) should be achieved. A minimum impact resistance of 10J should be achieved.
Figure 2. Beam array microphone for outdoor or unsupervised public environments. Other brands and products are available.
4.2 Speakers
4.2.1 Kiosks that offer Speech Command or Voice Recognition technology must support and provide the means for audible reproduction of sound or speech.
4.2.2 This should be by provision of a suitable connection point for an audio headset or earpiece and by provision of a suitable amplified speaker system permanently installed as a fixture of the kiosk.
4.2.3 In many public kiosk locations or applications it will be necessary to employ sound directing or sound focusing technology to prevent noise pollution or irritation to those in the local vicinity of the kiosk.
4.2.4 Connection of a headset or assistive hearing device (equipped with its own integrated speakers) should be detected by the host kiosk and the functionality of any permanently installed amplified speakers should be automatically adjusted to accommodate and allow correct functioning of the headset or hearing aid device.
4.2.5 Tactile discernable sound volume controls must be easily accessible to those using assistive headsets, earpieces or hearing aid devices. Tactile sound volume controls should be accessible and functioning throughout the kiosk user session. Wherever possible tactile discernible controls should be suitably shaped to enable function with headsticks or assistive easy grip styli.
Figure 3. Tactile discernable sound volume controls must be easily accessible to those using assistive headsets, earpieces or hearing aid devices and those using headsticks or easy-grip styli.
4.2.6 To facilitate reliable and continued functionality, provision and installation of audio device connection points and/or permanently installed amplified speakers should accommodate requirements for regular sanitation (wash-down) procedures and should resist the hard use and abuse associated with ICT installations in public spaces. A minimum requirement for water and dust resistance in accordance with IP54 (or equivalent) should be achieved. A minimum impact resistance of 10J should be achieved.
4.3 Wireless Devices
4.3.1 For those kiosk users who prefer to use wireless headsets, earbuds or implants in preference to wired devices with a cable and jack-plug connector, it should be possible to connect a personal wireless transponder (powered by a button cell battery) into the jack-plug socket. These personal devices provide encrypted communication between the transponder and a paired personal headset. The transponder would be removed and retained by the kiosk user when the kiosk session is completed.
Figure 4: Compact wireless transponder. These devices can be paired with a wireless headset or earpiece to provide a private listening capability. The transponder can be plugged directly in to the kiosk’s audio jack socket. Other brands and types of transponder are available.
5. Conclusions:
The emergence of Voice Recognition as a means of biometric confirmation of identity, coinciding with the profound impact of AI on speech commanded ICT, will drive adoption of speech command technology in public spaces and applications. Whereas this presents many challenges and risks to privacy and protection of personal data, it will lead to a new era of equality in access to information, freedom and independence for those with disabilities. It will be necessary for accessibility mandates, regulation and standards to be adapted in support of this revolutionary change in the way humans interface with the digital world. Speech Command Technology creates significant new opportunities for independent living.
Case Study – Red Rocks in Colorado Digital Signage Solution
Peerless-AV ® helps esteemed, Colorado outdoor music venue engage its patrons.
Case Study 2018
The Challenge
The Red Rocks Amphitheatre, located in Morrison, Colorado, is situated within the Red Rocks Park, surrounded by 738 acres of geological wonders. Originally built in 1936, the large, outdoor concert venue has celebrated over 75 years in use. The theatre can hold nearly 10,000 people and has hosted some of the very best musicians, including The Beatles, The Grateful Dead, U2, and more.
Like many busy venues, Red Rocks Amphitheatre’s crowds and varying event types made it crucial to be able to quickly and efficiently provide updated information to patrons, especially in the concession areas, which regularly receive heavy foot traffic as guests purchase food and drinks as well as travel through to reach different areas of the theatre. To keep information current, the venue was consistently printing and manually replacing static signage at each individual stand, a task that had long proven to be far too taxing of an undertaking.
The Solution
Red Rocks decided to seek out a digital signage option that would best showcase the venue’s various menu offerings and streamline the ordering process. In October 2017, Red Rocks approached Ping HD, an end-to-end digital media company, for a solution.
Together they determined the hardware needed to revamp the concession stands, in addition to software that would allow menu changes to be scheduled in advance and change automatically. In sum, the team set out to install 33 total Samsung outdoor displays, 19 of which would be located outside. All displays would utilize EngagePHDTM digital signage software, ensuring content could be adjusted as needed and the possibility of downtime would be minimized.
The key challenge for the project was finding the correct mount for the Samsung displays that were selected. Relying on Ping HD’s advice, the Red Rocks Amphitheatre chose Peerless-AV ® to provide mounts for the project. The durability and functionality of Peerless-AV’s mounts were the primary contributors for selecting Peerless-AV mounting solutions. In addition, at the time, Peerless-AV was the only approved option available, industry-wide, that would fit the Samsung displays being used – another contributing factor for the decision to move forward with the company.
Peerless-AV’s EW Series offers outdoor mounting solutions designed exclusively for Samsung’s OHF Series SMART Signage displays. Peerless-AV’s Outdoor Tilt Wall Mount in Landscape (EWL-OH46F), selected for the Red Rocks Amphitheatre, features:
A custom design specifically engineered for outdoor use and constructed from weatherproof materials
Adaptors that hook onto the wall plate, simplifying the install
A clean profile that hides cables and hardware within an enclosed wall plate for a clutter-free installation
Air baffles that help separate exhaust from intake air, crucial for the lifespan of the Samsung display
Tilts forward from 0° to 10° when in landscape orientation and 0° to 4° when in portrait orientation
Like all Peerless-AV mounts, the Outdoor Tilt Wall Mounts are designed, manufactured, and tested to withstand the outdoor elements, so companies can focus on what matters most: the customer experience.
The Installation and the Results
Installation began in April 2018 as Red Rocks Amphitheatre was nearing the opening of concert season, which put the entire team in a time crunch. At times, installation occurred in tandem with bands setting up.
The location on the side of a mountain also posed a challenge, as access can only occur from the bottom (where parking is) or at the top, where the carts and concessions are and the integrations were spread across a few acres.
Working together, the team mastered the installation in just two to three weeks. Since installing, customers have noted the enhanced aesthetics and ease of locating the concession stands. Further, the venue has seen increases in guests getting in line for concessions, as they are now more engaging and easier to notice at night.
After the installation, the venue felt completely different. The enhancement of digital signage has elevated Red Rocks Amphitheater to a whole new level.
Marcus Byrd, Ping HD
About PingHD
Ping HD is a full service, end-to-end digital media company that provides affordable, scalable, and innovative digital signage solutions. With thousands of digital endpoints around the globe, they build and design custom solutions that fit the exact requirements of their clients. From video walls to interactive touch experiences, Ping HD’s innovative solutions have been deployed in all major verticals including: travel, hospitality, sports, QSR, retail, corporate and education industries.
Visit www.pinghd.com or www.engagephd.com to learn more.
Connect with Ping HD via social media on Twitter, Instagram and Linkedin.
About Peerless-AV
For over 75 years, passion and innovation continue to drive Peerless-AV ® forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.
Dover Downs Casino staff will be taking bets from the kiosk on Saturday’s NASCAR Xfinity Series and Sunday’s Monster Energy series playoff races as well as the full menu of sports.
Dover Downs Racetrack Assistant Vice President of Marketing Gary Camp says Las Vegas odds-makers William Hill will set the odds for individual drivers.
This is the first time in NASCAR history fans can legally bet on a race on location.
Sports betting kiosk available at the track for NASCAR weekend | Delaware First Media was last modified: October 2nd, 2018 by Kiosk Industry
New York City’s high-speed WiFi kiosks have been around for a while, but just how many people are using them? Quite a few, in fact. The LinkNYC team ha
Excerpt from Engadget – The LinkNYC team has revealed that there were over 5 million registered WiFi users as of September 2018, with over a billion sessions spread across the 1,700-plus units in the city. People make over 500,000 calls every month, too, although it’s not clear how many of those were ice cream truck pranksters. You can safely presume that there’s plenty of demand.
New York City’s WiFi kiosks have over 5 million users was last modified: October 2nd, 2018 by Kiosk Industry
Wayfinding Kiosk Technology for Mission Critical Public Safety
Michael Dorety & Associates in Collaboration with Craig Allen Keefner, Olea Kiosks
ABSTRACT
Method for using wayfinding technology, kiosks, digital signage and mobile devices to prevent violent attacks on educational, medical and business campuses and at public venues through detection and location of gun shots fired, recognition of explosives and illicit drugs, and biohazards materials capable of mass destruction. The integrated solutions would include twoway communication and connectivity with campus and local 911 services to expedite the response of Law Enforcement and Emergency Services Providers.
September 28, 2018
The purpose of this document is to define how Wayfinding Technology, Digital Signage and Kiosks can be networked and used to detect and/or prevent active shooter and mass casualty attacks and expedite the response of Law Enforcement and Emergency Services First Responders to catastrophic events in large public venues. We will focus on several of the most respected technology providers in the industry and how they would each play a critical role as foundational partners to bring a combined solution to market.
The time line would be to have a prototype available for the National Retail Federation Convention in New York City on January 13-15, 2019. We also plan to show the prototype at various Law Enforcement, Education, Medical and Emergency Services trade shows and conferences in 2019. If successful, production with a limited set of the alert assets described below could be released to market next year with the underlying concept of an open architecture design that would afford the opportunity to add new features without the requirement for forklift retrofits moving forward.
Examples of some potential partners would be the following:
22Miles Software – Maker of the world’s leading Interactive wayfinding and digital signage software with the capability to integrate via API with most commercially available operating systems and platforms.
Olea Kiosks, Inc. – A manufacturer of a wide range of kiosk hardware, all made in the USA.
Kioware Kiosk – A security software platform provider integrated with Avaya Video Conferencing, a global cloud provider of high speed 1080 DP video conferencing.
Shooter Detection Systems – SDS is focused on saving lives through the use of proven, military-grade technology designed by the world’s foremost scientists.
AnyVision – Artificial Intelligence (AI) camera software capable of recognizing in real-time the presence of firearms in crowds as well as facial and emotion detection
Excellims – A provider of ion mobility spectrometry technology cable of real-time detection of explosives and complex, dangerous drug compounds.
Silverside Detectors Inc. – Creator of technology capable of detecting radiation in crowds or in vehicles moving at high speeds on urban streets and highways.
Omron Electronics Components LLC – Developer of high-speed software capable of human facial recognition including expression, gender, age, eye gaze and blink measurement.
Grey Innovation – Developer of a scanning system for explosive devices.
VitelNet – A leader in first responder remote medical emergency solutions.
American Well – A leader in remote medical support using video to connect medical professionals with first responders.
Avaya Video Conferencing – A global cloud provider of high speed 1080p video conferencing solutions.
Note: The above technology companies and offerings are an example of technologies that could be integrated into the critical public safety Wayfinding Solution. We have been in contact with most of these organizations and have consulted for or done business with many of the companies listed above. However, a decision to utilize these technologies will be predicated upon critical response priorities, ease of integration, and cost considerations. Additionally, we will continue to search for best of breed solution providers capable of further enhancing the critical public safety Wayfinding Solution.
Historically, the primary purpose of Wayfinding technology has been to increase convenience when guiding the public to desired destinations within cities and large public venues, such as medical and educational campuses, retail malls and outlets, hotels and resorts, airports, train stations and office complexes.
The industry has been focused on creating an enhanced customer experience by delivering free-standing and wall-mounted display devices located throughout the facilities combined with mobile device integrations to further personalize the client’s engagement.
These technologies allow the visitors to be directed to their intended destinations, while at the same time being informed of nearby points of interest such as shopping and dining, popular visitor destinations, specific departments, elevators, escalators, accessibility services and restroom facilities.
Wayfinding has been reliant on providing an enhanced visitor experience. It has also become the source of significant data analytics about customer interaction with staff, reaction to advertising, indoor and outdoor traffic flow and movement. There is no doubt that Wayfinding when combined with dynamic digital signage can improve the visitor’s on-premise experience and, depending on the type of location, even increase revenue potential.
The question is, are these factors alone enough to cause a large venue to invest millions of dollars in Wayfinding technology or is it possible there are additional services that can be added to the platform software and hardware that might increase the value proposition, increase the number of devices deployed, and possibly even defray or eliminate the cost of a campus or citywide Wayfinding project?
If we consider an augmentation in the reasoning behind the deployment of Wayfinding and related technologies to one of a public safety offering with a core value proposition of having the potential of saving lives, preventing and/or ending a catastrophic event, the use case for large scale deployment becomes much more compelling.
When integrated and deployed with advanced threat detection technologies and first responder resources,Wayfinding could become an essential component to successful prevention and timely intervention by Law Enforcement and First Responders to a violent attack, such as an active-shooter, a bombing or any number of manmade or natural disasters.
Use Case Example: Sarasota Memorial Hospital (SMH), Sarasota, Florida
Located approximately 50 miles south of Tampa on the Gulf Coast of Florida, SMH is one of the state’s most prestigious medical facilities. The hospital consists of approximately 830 beds, 5,000 staff members and 900 doctors. Centrally located in both the city and county, the SMH campus consists of a centralized 1.5 million square foot main facility spanning 6 city blocks plus two 12-story parking facilities.
Florida’s First Medical Wayfinding Deployment
SMH is the first large-scale community hospital to deploy Wayfinding technology in the State of Florida. Today, SMH has a single Logic Junction Wayfinding kiosk in its central lobby. The primary use for the device is a speaking Avatar to direct visitors to specific departments or patient’s rooms on the campus. The device uses speech recognition and natural text-to-speech technology to interact with visitors. It also uses onboard geomapping to create directions for the on-campus Wayfinding.
Logic Junction has had success in deployment to other hospitals, including Cleveland Clinic where they have 11 devices installed for the same Wayfinding purpose. However, the opportunity to expand its systems usage to include proactive intervention technology does not seem feasible near term. As related by Sarasota Memorial Hospital’s CEO, David Verinder, “The Logic Junction Wayfinder is a nice add to the overall experience for visitors, but will not replace our volunteers that currently assist those in need of direction or signage.”
Today, SMH houses its own fully-equipped police force of about 75 officers and a centralized 911 call center which monitors the main campus 24/7 using traditional CCTV located at entrances, hallways, elevators, stairwells and across the outdoor parking areas, as well as in the twin 12-story parking towers.
The SMH police force uses traditional radio technologies and its 911 call center is directly linked to both the Sarasota City and County Public Safety Answering Point (PSAP) and EMS providers capable of deploying SWAT, explosive disposal teams and uniformed law enforcement officers. However, the anticipated ETA of these special operations groups is a minimum of 10 minutes on average.
Thinking Beyond the Traditional Use of Wayfinding
Imagine a use case where we reverse the everyday purpose of these devices so they become tools that are a part of a technology ecosystem to ensure safety and security during catastrophic events. Today, Wayfinding is basically a one way solution that has been deployed to help visitors find a destination in a labyrinth of hallways, buildings and across large campuses and malls in the least amount of time with as little stress as possible.
A more robust solution is to have numerous Wayfinding devices and related technologies deployed effectively at critical positions across a large multilevel environment to act as a synchronized network of intelligent devices, controllable from a centralized location, such as the on-premise 911 call center, thereby capable of leading masses of people to safety in the event of a manmade or natural catastrophe.
If we continue along that line of thought, today we have technology that can be integrated into Wayfinding, digital signage, kiosks, phone systems, paging systems, law enforcement radio and, the on or off campus security control systems that can potentially identify a threat and preempt it by notifying the appropriate authorities and moving the population away from the danger zone.
Wayfinding for Mission Critical Public Safety
Listed below are some of the key enhancements that could be added to the 22 Miles Wayfinding software platform using existing API integration. To begin, assume the 22Miles Wayfinding software appears and functions as it would today. For a good view of how 22Miles functions now, click on the links below:
Each device will be networked to the local campus police department’s 911 call- center at Sarasota Memorial Hospital. That is currently not the case with the Logic Junction Wayfinder. The 22Miles system will be integrated into the SMH CCTV and emergency systems and will be under the control of the SMH Police Department.
One outstanding feature offered by 22Miles is its ability to super-impose augmented reality directional arrows over its mobile and freestanding Wayfinding solutions to lead individuals away from danger in real time using its geo-mapping technology. This will vastly speed the evacuation and save lives once deployed. See example below:
Below, we will describe examples of additional software and hardware that can be integrated into the 22Miles platform to create a combined defensive campus-wide response solution.
Security Technology that could be added to the Wayfinding Platform
Each new Wayfinder can be integrated with active shooter detection software from Shooter Detection Systems (SDS) combined with on-campus indoor and outdoor GPS mapping that identifies the exact location of shots fired and traces precise movement of the shooters based on audible and infrared gun fire technology from SDS. This technology was originally developed by Raytheon and successfully deployed in Iraq and Afghanistan by United States Forces. It is still used today and has saved countless lives in theater. See the following link:
We have spoken with Shooter Detection Systems and they believe the API integration will be relatively easy and they would like to leverage the 22Mile mapping system rather than use their own as mapping is not their core technology focus. They are very open to discussion on the best way to add their technology via API integration to the Wayfinding Solution.
Perimeter Defense Using Wayfinding
One of the keys to the successful use of Wayfinding, kiosk and digital signage to prevent a mass casualty event is identifying the threat well in advance of the perpetrators gaining access to the target area.
Imagine drawing a traditional shooting target, meaning a circle in the middle of the page surrounded by increasingly larger circles. Now assume the center is the hospital, university, shopping mall or event stadium. The correct posture for defending such a location is to stop the threat at the outer most perimeter of the property. Therefore, placing additional devices like digital signage, Wayfinding and kiosks equipped with various types of threat detection technologies at parking and walk-way entrances increases the chances of early detection and crime prevention.
To that end, we will examine other existing technologies which appear that they can be easily integrated into the 22Miles software platform.
First would be visual threat detection software and hardware mounted to any high quality camera for early detection of individuals known to law enforcement as a possible threat via local, state and federal databases or persons exhibiting suspicious or unusual behavior, and possibly even carrying a firearm.
One of the most impressive new technologies in the facial and object recognition is a company called AnyVison™. http://www.anyvision.com The Company is partially owned by Bosch and has developed technology which combines AI technology with visual imaging to produce up to 30 HD live camera feeds per GPU with the capability to connect GPU’s in the cloud forming an extremely large visual observation network to cover each campus location. AnyVision™ is capable of finding even a small piece of a rifle in a huge crowd from a great distance. In a few months, they will be able to pick a pistol or revolver from a crowd of thousands. They also have the ability to identify an object that should not be there, such as the pressure cooker bomb placed on the ground at the Boston Marathon.
AnyVision™ has a super high-speed algorithm that examines every pixel, each frame of video, and looks for weapons and other devices that seem out of the ordinary. Simultaneously, the software examines the facial expressions of the individuals in the area searching for irregular emotional cues and nervous activity, anger and fear. The software alerts the authorities of visual anomalies as they occur, thereby creating an early alert warning of potential danger from crowds or individuals passing by cameras that could be hidden in the Wayfinder, digital signage or kiosk.
Silverside Detectors Inc. This Massachusetts radiation detector pioneer is capable of capturing the presence of small and large amounts of radiation from small backpack-sized sensors to larger screening technology capable of being mounted into trucks and detecting moving cars containing radiation while driving on a freeway at urban speeds. http://www.sside.com
Biometric Identification is considered to be one of the fastest growing segments of the security technology markets. Travel, immigration, financial, retail and healthcare seem to be the early adopters of the technology.
Companies, like Omron Electronics Components LLC, have taken a strong position in the market with some of the highest speeds for human facial recognition, including expression, gender, age, eye gaze and blink measurement. See the link below on Omron Sensor technology.
Explosives and Illicit Drug Compound Detection Technology
One of the most elusive assets required for completion of the newly configured Wayfinding detection and early alert system is the detection of explosive devices and deadly drugs. We are beginning to see numerous companies coming to market with various types of solutions; however, to date, they almost all require a wipe down of items being tested. This is not a viable solution in that we are not trying to create an airport TSA-type solution where we funnel crowds through an entrance way. Additionally, the use of canines is not an option because a dog would die almost instantly if it inhaled a very small amount of a drug like Carfentanil.
In a recent conversation with Florida State Law Enforcement, a new threat has emerged that may outweigh every other scenario we have described in this document. Large-scale production of the drug Carfentanil illegally imported from China has been discovered nationwide with a toxicity level that far exceeds all other narcotic opioids found in recreational or legitimate medical use. An amount equal to a grain of salt is enough to kill a human.
Law Enforcement believes this drug could be intentionally used in a bomb or drone attack to wipe out thousands or even millions of people with a single exposure. See below an excerpt from Wikipedia:
From Wikipedia:
Carfentanil or carfentanyl is an analog of the synthetic opioid analgesic fentanyl.
A unit of Carfentanil is 100 times as potent as the same amount of fentanyl, 5,000 times as potent as a unit of heroin and 10,000 times as potent as a unit of morphine.
It is important to note that lethality and potency are not the same. The toxicity of Carfentanil in humans and its ready commercial availability has aroused concerns over its potential use as a weapon of mass destruction by rogue nations and terrorist groups.
Carfentanil was first synthesized in 1974 by a team of chemists at Janssen Pharmaceutical, which included Paul Janssen.
It is classified as Schedule II under the Controlled Substances Act in the United States with a DEA ACSCN of 9743 and a 2016 annual aggregate manufacturing quota of 19 grams (less than 0.7 oz.).
https://en.wikipedia.org/wiki/Carfentanil
Recently our research found a company near Boston, MA that seems to have the answer to the challenge of detecting both explosives and highly dangerous drug compounds. The company is Excellims.
Excerpts from the Excellims’ Web site:
Security and Forensics
Ion mobility spectrometry has a long and proven history in the security industry as an explosive detector. Its success has come from the fact that it is fast, robust, field able, and simple to operate. With the development of high performance IMS, Excellims has advanced this technology and given it the ability to better quantify samples and discern more completely between compounds of similar structures. These features become especially important when dealing with the latest technological advances in security threats, for instance the emergence of designer drugs whose structures are similar yet constantly changing. High performance IMS with electrospray can also detect nonvolatile compounds, which has never before been possible with ion mobility technology.
The same company also brings to the Wayfinding Solution a detection system that is capable of High throughput screening of dangerous drugs which is especially important in field cases, because samples must often be analyzed on the spot in order for a decision to be made about whether a drug is counterfeit or whether a person or shipment is carrying illegal goods.
A growing threat in the world of illicit drug detection is the popularity of designer drugs, which are purposely formulated to be difficult to detect. For example, drugs known as “bath salts” do not typically show up in urinalysis and are impossible for drug-sniffing dogs to smell. HPIMS has been effective in detecting these compounds, and is able to separate many of them from their chemically similar counterparts.
The limit of detection for HPIMS is somewhat compound dependent but falls in the part per billion to low part per million ranges. Quantification is possible over 2 to 3 orders of magnitude, making this a fast, reliable way to determine the presence and quantify of illegal substances.
Ion mobility spectrometry is best known historically for its use in homeland security. It is fast, robust, and transportable. Airports around the world rely on ion mobility for detection of explosives, most of which are highly ionizable compounds that give a strong response in these types of detectors.
Explosive detection is often done at mobile sites or at a location such as an airport where space is a valuable commodity. The compact size of the GA2100 standalone HPIMS instrument is ideal for this situation. The instrument can be set up on site and loaded with a database of common explosives of interest. Samples are analyzed in under one minute, and the library provides an answer as to whether explosives are present and if so, which ones.
High performance ion mobility spectrometry analyzes samples with a higher resolution than was previously possible with IMS instrumentation. This means that not only can compounds be detected, but also they can be separated from other similar compounds. This could give more insight into what types of compounds are being used for chemical warfare, and could provide more accurate quantification data for detecting compounds at low levels.
Below we have listed other companies working on bomb and drug detection technology. We will continue to examine each offering and method to determine the best prospects for the Wayfinding Solution.
Other key manufacturers of Explosive Trace Detection (ETD) market are: Analogic Corporation, Leidos Holdings Inc., Smiths Detection Inc., American Science and Engineering Inc., L-3 Communication, FLIR Systems Inc., Autoclear LLC, Morpho Detection, OSI Systems Inc. and Nuctech.
Video Technology for Remote Law Enforcement and Medical Support
Combining technologies like those developed by 22 Miles, Olea and Kioware is the future of early detection and protection of large public venues from attack or even natural disasters. We now have the ability through networking these technologies and integrating them into the local Emergency Services Systems to expedite the evacuation of the masses on campus and in buildings in a fashion that limits the exposure to harm.
Simultaneously, we can speed up the identification of the exact location of the incident to ensure the fastest possible response by law enforcement and first responder medical and fire personnel.
The addition of video technology for essential two-way communication during an immediately after the event can be delivered by Kioware Software, which has added the feature to its core software security platform.
Kioware also provides security protection from Internet and local hands-on hacking unauthorized access to the Wayfinding, kiosk and digital signage. These assets will be critical in law enforcement assessing the threat before entering the facilities and even more so in connecting first responders with trained medical personal for direction on how to stabilize the wounded prior to extraction. Companies like American Well and VitelNet would be logical strategic partners in this regard.
American Well the leader in remote medical support and physician resource applications
The end point Wayfinding Solution unit will include green and red external lighting and a flashing screen to indicate the safe route for emergency exiting and speakers for announcements from the local 911 call center. The devices should be viewed as both a networked two way communication solution as well as a critical asset for instant delivery of medical trauma supplies and other resources, which can be stored within the Wayfinding device. Examples would be “Stop the Bleed” trauma kits and approved Automated External Defibrillators as well as other first aid and security supplies. Access to the contents of the Wayfinding Solution devices will be limited to staff and/or will be remotely unlockable by the 911 call center.
Funding Sources
The next challenge is to explore the feasibility of cost coverage through federal and state grants, and investigate reduced cost of facility liability insurance. It may very well be the insurance providers are willing to reward the owners of large public venues for putting in place these systems and technologies that have the potential to save human life and reduce costly post-event legal actions. Eventually, it would make sense to consider lobbying for state and federal legislation for the requirement of these technologies to be implemented in all public venues where there is a reasonable threat for a mass casualty attack. The simple analogy here would be the requirement of seatbelts and airbags by the automotive industry. Under that example, the insurance companies greatly benefitted from the requirement of these safety technologies.
Conclusion
It is apparent that combining technologies like those developed by 22 Miles, Olea and Kioware is the future of early-detection and protection of large public venues from attack or even natural disasters. We now have the ability through networking these technologies and integrating them into the local Emergency Services Systems to expedite the evacuation of the masses on campus in a fashion that limits the exposure to harm.
Additionally, we can speed up the identification of the exact location of the incident to ensure the fastest possible response by law enforcement and first responder medical and fire personnel.
We suggest that a timeline be established by 22Miles, Olea, Kioware and one or two other primary stakeholders to develop two beta version wayfinding kiosks for demonstration at the National Retail Federation Convention in January 2019 in New York City. The beta would not have to include all the assets described above but would be able to demonstrate the potential of the Wayfinding technology for mission critical public safety.
Editors Note:
It’s important to note that while these systems work in an educational or any large congregated audience, that Detection Systems in general apply across all industries and in varied function. Whether it is fraud detection in retail or traveler credentials in transportation (CLEAR e.g.), automated detection and scanning is moving from objects to people.
Merchandise returns cost retailers in the United States more than $350 million in sales last year, including up to $22.8 billion attributed directly to fraudulent returns and abuse, estimates data analytics firm Appriss.
“Fraud is such a big number in retail, one that largely goes unchecked,” says Peter Trepp, CEO of FaceFirst, a software firm that provides a security face recognition platform for use in industries including retail, air transportation, casinos, sports and event venues. The company recently unveiled Fraud-IQ, which it calls the first facial recognition product built specifically for use against retail return fraud.
“It’s hard to find tools to combat fraud,” Trepp says. “Part of this is because criminals have become so sophisticated. We think [facial recognition] is a contribution to battle this.”
The new Fraud-IQ works in two ways to assist retailers. “First, it can identify people entering the store without a package and then showing up at the return counter with goods to return,” Trepp says, “and the second works against repeat offenders.”
Michael Dorety Michael Dorety & Associates, Inc. 5922 Palmer Blvd. Sarasota, Florida 34232 941 928 8615 [email protected]
Craig Allen Keefner Olea Kiosks and Kiosk Manufacturer Association Eastlake, CO 80614 720 324 1837 [email protected]
BIOS
Michael Dorety spent 30 years in the voice, data and video communications industry. In 2003 he founded Michael Dorety and Associates, Inc to develop strategic partnerships between international companies such as Microsoft, Xerox, Kioware, Avaya, Vidyo and Motorola’s Law Enforcement Division.
In 2016, Mr. Dorety founded Safeway Academy, a Florida company facilitating the training of Law Enforcement for Active Shooter and Critical Response using Laser Shot™ the leader in Virtual Simulation technology for Police and Military.
Craig is manager for Olea Kiosks and also manager of Kiosk Manufacturer Association. He has 25 years of experience in the industry. He contributed to this article.
Whitepaper – Emergency Kiosk – Wayfinding Kiosks & Public Safety was last modified: October 4th, 2018 by News Editor
Nice story on facial and recognition and how Fraud-IQ is helping retail in loss prevention.
Excerpt:
Merchandise returns cost retailers in the United States more than $350 million in sales last year, including up to $22.8 billion attributed directly to fraudulent returns and abuse, estimates data analytics firm Appriss.
"Fraud is such a big number in retail, one that largely goes unchecked," says Peter Trepp, CEO of FaceFirst, a software firm that provides a security face recognition platform for use in industries including retail, air transportation, casinos, sports and event venues. The company recently unveiled Fraud-IQ, which it calls the first facial recognition product built specifically for use against retail return fraud.
"It’s hard to find tools to combat fraud," Trepp says. "Part of this is because criminals have become so sophisticated. We think [facial recognition] is a contribution to battle this."
The new Fraud-IQ works in two ways to assist retailers. "First, it can identify people entering the store without a package and then showing up at the return counter with goods to return," Trepp says, "and the second works against repeat offenders."
Stores Magazine (NRFK) – September 2018 – Nice to See You Again was last modified: October 1st, 2018 by Kiosk Industry
Global Payments to Acquire SICOM Systems, a Leading Provider of Enterprise Technology Solutions to Restaurants
ATLANTA–(BUSINESS WIRE)–Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced today an agreement to acquire SICOM Systems, Inc. from LLR Partners. SICOM provides enterprise, cloud-based software as a service (SaaS) solutions and other technologies to quick service and fast casual restaurants, as well as food service management providers, worldwide.
“The acquisition of SICOM aligns perfectly with our software-driven payments strategy and establishes Global Payments as a leader in one of the largest addressable markets we serve today”
“The acquisition of SICOM aligns perfectly with our software-driven payments strategy and establishes Global Payments as a leader in one of the largest addressable markets we serve today,” said Jeff Sloan, Global Payments’ Chief Executive Officer. “SICOM’s technologies are highly complementary to our existing Xenial solutions, with the combination providing Global Payments’ market-leading technology solutions across the entirety of the restaurant vertical market. The transaction also allows us to expand our owned software solutions into food service management, a large addressable market globally with attractive fundamentals, while further accelerating our business mix toward technology enablement.”
Under the terms of the acquisition agreement, Global Payments will acquire SICOM in a cash transaction valued at approximately $415 million. Global Payments will finance the acquisition with its existing credit facility and cash on hand. The transaction, which is subject to customary closing conditions and regulatory approvals, is expected to close in the fourth quarter of 2018. Global Payments expects the transaction to have an immaterial impact on 2018 financial results.
About Global Payments
Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology and software solutions delivering innovative services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to accept all payment types and operate their businesses more efficiently across a variety of distribution channels in many markets around the world.
Headquartered in Atlanta, Georgia with approximately 11,000 employees worldwide, Global Payments is a member of the S&P 500 with customers and partners in 31 countries throughout North America, Europe, the Asia-Pacific region and Brazil. For more information about Global Payments, our Service. Driven. Commerce brand and our technologies, please visit www.globalpaymentsinc.com.
About SICOM Systems, Inc.
SICOM Systems, Inc. is a leading best-of-breed provider of end-to-end technologies and services for quick service and fast casual restaurants, as well as food service management companies. The company offers front-of-house, middle-of-house and back-of-house solutions that are helping leading restaurant brands around the globe streamline their operations. Founded in 1987, SICOM is headquartered in Lansdale, Pa. and can be found online at www.SICOM.com.
About LLR Partners
LLR Partners is a lower middle market private equity firm committed to creating long-term value by growing our portfolio companies. LLR invests in select industries, with a focus on technology and services businesses. Founded in 1999 and with more than $3.5 billion raised across five funds, LLR is a flexible provider of capital for growth, recapitalizations and buyouts. For more information about LLR and advice for scaling growth companies, please visit www.llrpartners.com.
Forward-Looking Statements
Investors are cautioned that some of the statements we use in this release contain forward-looking statements and are made pursuant to the “safe-harbor” provisions of the Private Securities Litigation Reform Act of 1995. Statements that are not historical facts, including revenue, earnings estimates and management’s expectations regarding future events and developments, statements about the benefits of the proposed acquisition of SICOM including future financing and operating results, the combined company’s plans, objectives, expectations and intentions and other statements that are not historical facts, are forward-looking statements and are subject to significant risks and uncertainties.
Important factors that may cause actual events or results to differ materially from those anticipated by such forward-looking statements include our ability to safeguard our data; increased competition from larger companies and non-traditional competitors, our ability to update our services in a timely manner; our ability to maintain Visa and MasterCard registration and financial institution sponsorship; our reliance on financial institutions to provide clearing services in connection with our settlement activities; our potential failure to comply with card network requirements; potential systems interruptions or failures; software defects or undetected errors; increased attrition of merchants, referral partners or independent sales organizations; our ability to increase our share of existing markets and expand into new markets; a decline in the use of cards for payment generally; unanticipated increases in chargeback liability; increases in credit card network fees; change in laws, regulations or network rules or interpretations thereof; foreign currency exchange and interest rate risks; political, economic and regulatory changes in the foreign countries in which we operate; future performance, integration and conversion of acquired operations, including without limitation difficulties and delays in integrating or fully realizing cost savings and other benefits of our acquisitions at all or within the expected time period; fully realizing anticipated annual interest expense savings from refinancing our corporate debt facilities; our loss of key personnel and other risk factors presented in Item 1- Risk Factors of our Report on Form 10-K for the year ended December 31, 2017 and any subsequent SEC filings, which we advise you to review.
Additional important factors that could cause actual events or results to differ from those anticipated by our forward-looking statements or historical performance associated with the proposed acquisition of SICOM include the ability to meet closing conditions at all or on the expected terms and schedule, business disruption during the pendency of the acquisition or thereafter making it more difficult to maintain business and operational relationships, including the possibility that our announcement of the acquisition could disrupt SICOM’s relationships with financial institutions, customers, employees or other partners; and difficulties and delays in fully realizing benefits of the acquisition.
Our forward-looking statements speak only as of the date they are made and should not be relied upon as representing our plans and expectations as of any subsequent date. We undertake no obligation to revise any of these statements to reflect future circumstances or the occurrence of unanticipated events.
Contacts
Global Payments Inc. Investor Contact: Winnie Smith, 770-829-8478 [email protected] or Media Contact: Kimberly Mann, 770-829-8755 [email protected]
Restaurant News – Global Payments Acquires SICOM was last modified: September 28th, 2018 by News Editor
One takeaway — A best practice example would be to adopt the same cleaning schedule as your customer counter. In the morning wipe the kiosk touchscreen with something like Easy Screen and ideally at the end of business wipe it again. Every day. Also any contact points, and while you are at it, do your mobile phone too!
Self-Service Kiosk Cleanliness – Considerations Before and After Deployment was last modified: September 25th, 2018 by Kiosk Industry
Let’s chat about Amazon for a minute. (Apparently, I’m hardly a pioneer when it comes to conversation topics since Amazon is one of the most widely-talked about companies, but humor me for a second).
No other business comes close to being recognized as the face of e-commerce. In fact, I challenge you to find editorial on retail where the Internet giant isn’t mentioned as a major disruptor to brick-and-mortar stores.
Which is why currently it’s surprising to see more articles reporting on Amazon’s latest moves into this very sector. Is the e-commerce king really expanding (or would it be downsizing?) into four brick walls?
It appears so.
Here’s the latest evidence. We now have Amazon-owned Whole Foods representing the physical grocery market. Add to that partnerships with traditional retailers like Kohl’s and Sears to provide convenient return centers and tire installation locations. Don’t forget Amazon lockers at your local 7-Elevens, and of course we can’t overlook Amazon’s own Amazon Go convenience stores, with two already open in Seattle, and many more rumored to hit major cities across the nation.
Hasn’t Amazon picked up a newspaper? Isn’t retail dead?
Not in the slightest, and Amazon is a good example of why. (And let’s remember they know a thing or two about being successful and all.)
When you look at the list of their latest projects above, it’s evident Amazon isn’t entering the brick-and-mortar space to put its more than 12 million products on shelves. They’re seeing opportunities to provide frictionless physical shopping experiences to the same customers who turn to them when they’re looking for frictionless online shopping experiences. Omnichannel jackpot!
But investing across different channels is to be expected of a conglomerate like Amazon, right? Well yes, but if you’ve had your ear to the ground lately, you might have also noticed that many successful e-commerce sites in various verticals have been entering the world of brick-and-mortar, too.
Examples include eyebobs, an eyewear brand that features bold designs, Wayfair, a home furnishings and décor e-retailer, and online mattress retailer Casper. Even digitally-native athleisure wear company Fabletics is being aggressive with a plan to open 75 stores in the near future.
Why are so many online brands developing a physical presence?
“Digitally native pure-play e-commerce brands are finding it strategically essential to open brick-and-mortar locations if they are looking to scale, because customer acquisition and retention is such a difficult task,” says Alison Embrey Medina, Editor in Chief and Associate Publisher of design:retail. “And the brands that are opening stores are finding that their customers who shop across their channels —online, mobile, AND in their stores – are three times as valuable as the online-only shopper.”
Expansion into these physical locations is helping brands to target not only their existing digital customers but also a new demographic to them – the shopper who wants to experience the products and take advantage of the customer service unique to brick-and-mortars.
Ultimately, no matter how frictionless e-commerce can make our lives, nothing can replace the ability to try on a pair of glasses to ensure they complement our face shape or truly experience what a mattress brand means when describing its product as firm or soft.
That being said, these retail spaces will hardly mimic the traditional store format that has suffered under the convenience of e-commerce. Whether it’s providing exceptional customer service, offering ways to test out products, or appealing to the next generations’ comfort with sharing unique experiences on social media, brands are being mindful to implement experiential retail components into their brick-and-mortar game plan – a growing trend that is serving other big-name retailers well as customer expectations shift. So essentially, don’t expect the outdated store model you’re accustomed to.
The days of customers driving to their local home furnishings store or grabbing the new style of high-rise jeans to try on in the dressing room are certainly not dwindling. By putting a twist on the brick-and-mortar experience, e-commerce sites, of all places, are proving there’s still a demand.
Whitepaper – Debunking Common Myths About Digital Kiosks & Signage
Interactive digital signage and kiosks are being adopted across numerous industries at an impressive rate. Despite the industry’s incredible growth rate, some companies and end-users still express skepticism toward the technology—much of which is largely attributable to misinformation and misconceptions. Some of these misconceptions harp on the ideas that kiosks take away jobs, they’re difficult to use, too expensive, or irrelevant to a specific business or industry.
“They’re Taking Jobs Away” . One of the most frequent concerns regarding any sort of technology designed to make a business run more efficiently is job security. People are often under the impression that digital kiosks eliminate the need for a business to retain the same number of employees, however, the contrary is often true. After launching a digital kiosk, most businesses actually keep the exact same number of employees on their payroll as they had prior to implementing the technology. Rather than eliminating the need for employees, digital kiosks free up employees’ time and obligations, allowing them to invest more of their time in customer service. For instance, instead of operating a cash register, the employees who once held that responsibility are now available to help customers navigate the retail space, answer any questions they may have, and make their shopping experience more enjoyable. When employees are able to have a more customer service-focused role, customers are able to get the help they desire and are, as a result, more satisfied.
Provides Age Verification Solutions for Hospitality, Security and Cannabis Dispensaries
LOS ANGELES (PRWEB) SEPTEMBER 13, 2018
IdentiFake ID Verification Solution Fake ID Detection for Casinos, Cannabis Dispensaries and merchants who are required to verify identification to minimize risk.
Acuant, a global provider of identity verification solutions, today announced that Tokenworks® Inc, a leading provider of ID scanners and identification software, selected Acuant’s AssureID to enhance TokenWorks’ advanced identity verification system IdentiFake®. Together, both companies will help customers across the hospitality, security and cannabis dispensary markets detect fraudulent identification and meet stringent industry compliance regulations.
“There is a growing need for higher-level identity verification, especially for companies operating casinos or dispensaries. These industries are highly regulated – especially those selling cannabis – so the stakes are higher for misidentifying a fraudulent consumer ID,” said Charles Cagliostro, President, Tokenworks, Inc. “With Acuant we’re able to offer our customers peace of mind by providing them with an easier, quicker and more effective method to catch forged or ‘fake’ IDs. Acuant’s technology is proven as best-in-class and allowed us to rapidly provide a sophisticated ID verification solution.”
AssureID powers Tokenworks’ IdentiFake® System to quickly perform dozens of forensic checks and detect microprint, holographic and other security features. Using AssureID’s patented process, the solution extracts biometric and alphanumeric data contained in an identity document to authenticate it by applying 50+ forensic document-specific tests in seconds. The IdentiFake software is currently being operated by casinos, banks, liquor stores, bars and nightclubs, and cannabis dispensaries, as well as any organization that has a high risk of loss associated with performing a transaction with fraudulent identification.
“Organizations across all industries are increasingly serious about fighting identity fraud. But for some, it’s more important than ever to have a trusted and reliable identity verification process in place,” said Yossi Zekri, president and CEO of Acuant. “Tokenworks understands the needs of its customers and delivers products that consistently deliver results. We’re thrilled they chose Acuant to help power their advanced IdentiFake ID verification solution.”
About Acuant
Acuant is an identity verification platform that instantly reduces fraud while providing seamless customer experiences. Solutions include intelligent data capture and auto-fill software, identity document authentication, chip and e-Passport authentication with PKI, facial recognition software and expert manual review of documents. Human assisted machine learning powers the largest ID library processing 196+ countries monthly and having completed more than 3 billion transactions worldwide. Acuant mitigates risk and meets regulatory requirements such as KYC and AML, while protecting PII. Partners include start-ups, Fortune 500 and FTSE 350 organizations in all industries. For more information, please visit acuantcorp.com.
About TokenWorks
TokenWorks, Inc manufactures and empowers advanced Driver License Scanning and Age Verification solutions, matching best-in-class hardware and custom-developed software elements to create solutions that help businesses gain confidence and accuracy in their ID Scanning practices. In business since 1998, TokenWorks serves thousands of customers across the US and Canada. For more information, please visit TokenWorks.com or its ecommerce store at IDscanner.com.
Approach Video Showing How Unique Needs Met by Self-Service Kiosks
GRAFTON, WI – Recently, Frank Mayer and Associates, Inc. released a promotional video for the company’s self-service kiosk Approach, featuring why the self-order kiosk is a simple solution for businesses seeking additional convenience for customers as well as new revenue opportunities.
With multiple industries embracing the digital experience for their patrons, self-service options are becoming increasingly visible in places like quick service and fast casual restaurants, retail stores, hospitality locations, banks, dispensaries, and more.
Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. Visit www.frankmayer.com/approach for more information about Approach.
Touchscreen News – US TDS Touch Introduces Fanless PCAP Touchscreen
US TDS Touch introducing a 700-1500 NIT fanless series of open PCAP touchscreen display modules with ultra-low power consumption and automatic ambient light. Sizes range from 10.1 inches to 32 inches. The overall module is highly integrated with modular design, high resolution, high contrast, high brightness, and greatly enhances the layering of the picture.
PCAP Touchscreen Product Features:
Ultra-high brightness industrial grade LED backlight, integrated heat sink structure, stable and energy saving
The front panel is flat, IP65 standard, waterproof and dustproof. Brushed with aluminum profile metal, light and compact, changing the appearance of traditional high-brightness modules
The backlight uses industrial grade components, intelligent constant temperature, automatic ambient light perception, high reliability, good stability, automatic brightness adjustment, energy saving and environmental protection, especially suitable for working in harsh environments
The 10-point PCAP touch screen adopts a 3MM cover plate with a hardness of 7H, and the surface is anti-glare and tempered. Insulation and riot, anti-purple line. The image is clearly visible and suitable for public applications in semi-outdoor or unattended environment
Industrial grade UL certified power adapter for high temperature protection, surge protection, leakage protection, over-voltage protection
Highly expandable structure, back VASEB hole position 75X75MM, 100X100MM two group hole position, can be used with OPS host and MINIBOX
Customized open-end highlighting machine for Android system and Windows system
Touchscreen News – US TDS Touch Introduces Fanless PCAP Touchscreen was last modified: September 14th, 2018 by News Editor
We hear a lot about robots eventually taking over jobs in manufacturing, but automation has already hit the service industry. The cashier who takes your order at McDonald’s could soon be replaced.
DAVID GREENE, HOST:
So there are more than 3 million cashiers in the United States. For many, working a register is a first job; for some, it’s a career. But advancements in technology are replacing cashiers with screens, even in some of the most iconic restaurants. Reporter Ally Schweitzer of WAMU visited one.
ALLY SCHWEITZER, BYLINE: I’m inside a McDonald’s watching sandwiches roll by alluringly on a screen.
CARLOS MATEOS JR.: From here, you have a real simple menu here. And you can see burgers, chicken and fish. Or I could go to my all day breakfast.
SCHWEITZER: Carlos Mateos Jr. owns this McDonald’s in Arlington, Va., and he’s showing me how to place an order with one of the restaurant’s new touchscreen kiosks. Mateos says the technological upgrade is about giving customers what they want.
MATEOS: They wanted conveniences. They wanted different ways of ordering their foods.
SCHWEITZER: McDonald’s says about a third of its locations across the country have already introduced kiosks. By 2020, it plans to have touchscreen ordering in all its U.S. restaurants, catching up to the many big-box retailers, pharmacies and grocery stores that introduced similar technology years ago. But over time, says Molly Kinder, all this automating could have a major impact on jobs. Kinder advises on the future of work at the public policy think tank New America foundation. She says there’s been a lot of talk about how automation could eliminate jobs in sectors like manufacturing and transportation…
MOLLY KINDER: But actually positions like cashiers, retail sales person are at very high risk of automation.
SCHWEITZER: Kinder says it’s not clear how long it could take for those jobs to be outsourced to machines. But she says about a third of all jobs in cities such as Indianapolis, Phoenix and Detroit are vulnerable to technological displacement over time. And those jobs often share certain qualities.
KINDER: The lowest skilled, lowest educated and least-paid jobs tend to be much higher risk than higher skilled and higher paid jobs.
SCHWEITZER: A big driver of the automation craze – Amazon. The online retailer rocked the grocery world when it bought Whole Foods last year. And companies scrambled to show investors that they, too, are going high tech. John Marshall is an economist with United Food and Commercial Workers International, a union that represents grocery store employees.
JOHN MARSHALL: Wall Street analysts are really demanding that companies make these kinds of investments.
SCHWEITZER: And he says, while automation hasn’t led to widespread layoffs at grocery stores, workers’ hours are being cut. He says the more companies spend on technology, the more pressure they face to slash labor costs.
MARSHALL: And ironically, this is having really a negative effect in terms of these companies’ ability to compete with e-commerce retailers like Amazon because the quality of customer service is going to decline as that staffing level is cut.
SCHWEITZER: But back at the McDonald’s in Arlington, Carlos Mateos Jr. says customers seem to have embraced the new touch screens.
MATEOS: There’s people that they come in with their headphones, they don’t want to talk to anybody, they make a beeline right to the kiosk and off they go.
SCHWEITZER: And Mateos says at his restaurant, kiosks haven’t triggered layoffs. He still has human cashiers for those who don’t want to use the touchscreens. And new features like mobile ordering have boosted sales. So he’s had to hire more staff.
MATEOS: And we’ve increased by one to two people and especially two to three people during peaks.
SCHWEITZER: Mateos also needs employees to fill one of the fast food restaurant’s newest jobs – server. When McDonald’s introduced kiosks, it also introduced table service. So while ordering a Big Mac from a machine might be the new thing, you can expect a human to deliver that burger to your table.
NPR transcripts are created on a rush deadline by Verb8tm, Inc., an NPR contractor, and produced using a proprietary transcription process developed with NPR. This text may not be in its final form and may be updated or revised in the future. Accuracy and availability may vary. The authoritative record of NPR’s programming is the audio record.
Automation Comes To McDonald’s – NPR was last modified: October 2nd, 2018 by News Editor
HMSHost kiosk ordering in Quick Service Restaurants Roll Out
QikServe kiosk solution deployed in more than 50 highway and airport restaurants
BETHESDA, MD – Meeting the needs of busy travelers, global restaurateur HMSHost continues to innovate the restaurant industry with expanded service format options, offering self-order kiosks in quick service restaurants it operates in airports and highway travel plazas across North America. This modern ordering and payment amenity is now available across a variety of HMSHost quick service restaurants in over 50 airports and travel plazas and will be deployed in approximately 100 locations by the end of 2019. The innovative kiosk solution utilizes the QikServe self-service platform and is seamlessly integrated with HMSHost’s point-of-sale system.
Kiosk ordering in these restaurants serves travelers using QikServe’s enterprise platform, allowing guests to browse the menu and make selections, order, and pay via an intuitive digital interface. The ordering process also includes a range of cross-selling and up-selling options that offer guests more options to add to their meal. The kiosks have already demonstrated a typical increase in average transaction value of around 20%.
“Since deploying the QikServe kiosk solution, we have seen a significant improvement in overall guest satisfaction,” said James Schmitz, Vice President of Innovation at HMSHost. “We are confident that technology solutions like kiosk ordering are transforming the food industry. By introducing these innovations in travel venues, HMSHost is exposing people from all over the world to the technology-driven future of dining out.”
Self-order kiosks improve the guest experience for travelers by helping combat long lines and providing more flexible levels of interaction when placing an order. Guests have more time to browse the menu with kiosk ordering, often leading to the discovery of new favorites and greater sales. The platform also helps during times of high customer volume, common in travel venues.
“We are thrilled to be working with a world leader like HMSHost to revolutionize the ordering process at its restaurants across North America,” said Daniel Rodgers, Founder & CEO, QikServe. “I am delighted that we are delivering value for HMSHost while also bringing convenience to the traveler experience. This is a fantastic demonstration of how our integrated platform provides the flexibility to deliver a wide range of digital self-service experiences across the hospitality industry.”
Exposure to broad audiences will play a role in revolutionizing the restaurant industry as HMSHost continues to launch innovations like the QikServe-powered kiosks in more of its restaurants. The companies are also working together on self-service solutions beyond kiosks. These technology solutions are impacting the restaurant industry, giving guests convenient options to order exactly what they want and giving restaurants improved satisfaction levels and stronger overall results.
HMSHost Leading the Industry
HMSHost is recognized by the industry as the top provider of travel dining with awards such as 2018 Best Overall Food & Beverage Operator (for the eleventh consecutive year) by Airport Revenue News. USA Today 10Best Readers’ Choice Travel Awards recognized HMSHost’s Summer House Santa Monica at Chicago O’Hare International Airport as Best Airport Bar / Restaurant Atmosphere. HMSHost is a leader in sustainability practices which include plans to eliminate conventional plastic straw use by 2020. The company also creates original award-winning events like Airport Restaurant Month, Channel Your Inner Chef live culinary contest, and the Adrian Awards Gold winning campaigns, #HMSHostLove and Eat Well. Travel Further.
About HMSHost
Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates in more than 120 airports around the globe and at more than 100 travel plazas in North America. The company has annual sales of nearly $3.3 billion and employs more than 41,000 associates worldwide. HMSHost is a part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. With sales of €4.6 billion in 2017, the group operates in 31 countries and employs over 58,000 people. It manages approximately 4,000 stores in about 1,000 locations worldwide.
QikServe is the enterprise platform for guest self-service in hospitality. Using any channel from kiosks and tablets to web and mobile apps, hospitality operators can provide powerful in-store solutions from ordering to payment, giving guests the convenience to order and pay for their food and drinks whenever and however they want. www.qikserve.com
OTI Brings Diverse Cashless Payment Solutions to Worldwide Merchants
INTRODUCTION TO OTI On Track Innovations LTD, or OTI (NASDAQ: OTIV), is a pioneer and leading global developer of cutting-edge cashless payment solutions including near-field communication (NFC) products and solutions. For over two decades, OTI has provided enterprises worldwide with innovative technology and solutions that forge new business models, grow revenues, streamline processes, and create measurable value for end users. OTI’s field-proven suite of cashless payment solutions is based on an extensive IP portfolio, including registered and patent applications throughout the world.
BUSINESS CHALLENGE – CASHLESS PAYMENTS
As most of the globe moves towards cashless transactions, consumers are looking for options beyond traditional credit and debit cards. Market growth and technology adoption rates for cashless solutions are driven by millennials who prefer to go cashless. Other market factors driving cashless payments include: universal presence of wireless communications, governments’ promotion of cashless transactions to combat “black cash,” and the demand for the miniaturization of technology.
Automated retailers, Internet of Things (IoT) providers, fuel management companies, mass transit ticketing organizations, and many other industries need secure cashless payment systems to deliver their business objectives. Approximately 45% of transactions in the United States are cashless today, and Sweden expects to be completely cashless by 2020. Cashless transactions already exceed cash in Belgium, France, Sweden, the United Kingdom, and other European countries.
BUSINESS CHALLENGE – OTI
OTI’s business spans hardware, software, and mobile solutions for cashless payments. OTI has over 700,000 hardware devices installed worldwide, supporting markets such as vending, micro-markets, banking and ATMs, petroleum and fuel hardware, ticketing, IoT, wearable devices, and more.
With around 40% market share in the U.S., OTI needed a U.S.-based payment partner to provide secure processing in combination with OTI’s payment capture solutions.
One example, OTI’s TRIO is a modular payment device which supports up to three cashless payment interfaces in one enclosure. The TRIO is specifically designed for installation in unattended environments such as kiosks and vending machines to enable cashless payments with magnetic payment cards, as well as mobile (NFC payment options such as Apple Pay®, Google Pay, Samsung Pay®), EMV chip and contactless payment cards. To deliver this hardware to the U.S. market, OTI needed a payment partner offering state of the art security with end-to-end encryption, tokenization and EMV capabilities.
In another example, otiKiosk provides kiosk system developers with an easy and affordable way to integrate a pre-certified EMV payment acceptance solution into their system, and additionally provides kiosk operators with remote management of their hardware and software. This OTI hardware solution incorporates EMV secured payment acceptance for quick service restaurants (QSRs) and other businesses, supporting mobile payments, credit cards and debit cards. To deliver this to the U.S. market, OTI needed a payment technology partner who could process mobile,
“The OTI and Apriva cashless payments solution was the perfect choice for us. The flexibility to manage both our EASE and CloudEASE portfolios with the same SDK, combined with the efficiency of an off-the-shelf, pre-certified EMV solution not only gave Parking BOXX a time-to-market advantage,but also saved us the cost of months of integration and certification.” ~Renee Smith, President and CTO, Parking BOXX
CHOOSING APRIVA
OTI selected Apriva among the many options for partnering in the U.S. market. With Apriva’s adaptive payment platform, OTI gained a processing partner with the ability to facilitate the broad range of payments OTI’s customer base required. With a secure end-to-end encryption model, and multiple EMV certifications already completed, Apriva was a strategic fit to OTI’s North American operations.
OTI was impressed with Apriva’s payment APIs for quick integration for the OTI’s TRIO and otiKiosk hardware, and with the superlative technical support that accompanied those integrations. Plus, Apriva’s technology platform allows OTI to expand its U.S. business—leveraging Apriva’s network of more than 1,100 merchant acquirers and independent sales organizations (ISOs).
“Apriva is an excellent fit for our cashless payment solutions, as they offer a world-class gateway with multiple secure options,” said Bill Gostowski, Vice President of Business Development at OTI.
“Our cost-effective hardware and software solution pairs strongly with Apriva’s secure payment capabilities and we are pleased to bring an unattended solution to market built upon our combined technologies, experience and success.”
SOLUTION – OTI & APRIVA
In 2017, OTI and Apriva partnered to bring a new end-to-end EMV solution to the U.S. market supporting unattended payments. This payment solution supports magnetic stripe reader (MSR) transactions, as well as EMV contact and contactless transactions with Elavon as acquiring bank. As a semi-integrated solution, the OTI TRIO reader is securely interfaced with the Apriva gateway, which means a quick integration process for unattended payment environments. Security includes real-time, end-to-end data encryption, using the industry standard derived unique key per transaction (DUKPT) encryption method, with no cardholder or card data stored.
In 2018, OTI combined its otiKiosk solution set with Apriva’s adaptive payment platform to bring vendors, micro market merchants, automated retailers and other unattended businesses unmatched value, flexibility, and ease of integration—saving thousands of dollars, many months in development time and certification costs.
“The addition of pre-certified EMV processing to the OTI/Apriva Kiosk Solutions brings incredible value to both our current and future customers. This timely and relevant EMV solution is easy to install, even for kiosk solution providers with no previous cashless payment experience.”
~Shlomi Cohen, CEO of OTI
The pairing of otiKiosk and Apriva delivers a pre-certified, off-the-shelf EMV solution binding a powerful unattended system with secure payment processing technology. This partnership helps businesses eliminate the cost and complexity of integration and EMV certification for unattended, cashless processing. OTI brings an integrated cloud-based Terminal Management Solution package, responsible for remote terminal management and financial reporting, and Apriva brings payment technology built on a security foundation that has been deployed by the US Intelligence Community, Department of Defense (DoD), and is compliant with the payment industry’s standards body, the PCI Security Standards Council.
MOVING FORWARD
Together, OTI and Apriva continue to focus on the ever-growing unattended market with their integrated payment solutions. OTI’s best-in-class hardware and software solutions, combined with Apriva’s adaptive payment platform, brings OTI customers unmatched value, flexibility, and ease of integration.
The partnership delivers an affordable, EMV solution for automated markets. Unattended retailers, micro-markets, vendors and other self-service merchants can increase their revenues by accepting more forms of cashless payments, easily integrated via Windows or Linux SDK, and potentially reducing PCI scope through Apriva’s secure end-to-end encryption (E2EE) technology.
As unattended payment options expand in the years ahead, OTI’s success with hundreds of thousands of readers in the field worldwide aligns tightly with Apriva’s vision for supporting those payments.
“Secure, customer-focused unattended payments are critical to AR Systems. OTI’s payment hardware and Apriva’s payment gateway are key partners in AR Systems’ application of intelligent computing, cloud-based monitoring and robotic solutions to evolve vending into a robust premium retail solution.” ~ Shannon Illingworth, Chief Innovation Officer at AR Systems
Whitepaper – OTI Brings Cashless Payment Solutions to Worldwide Merchants was last modified: September 12th, 2018 by News Editor
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Peerless-AV ® helps esteemed,
Like many busy venues, Red Rocks Amphitheatre’s crowds and varying event types made it crucial to be able to quickly and efficiently provide updated information to patrons, especially in the concession areas, which regularly receive heavy foot traffic as guests purchase food and drinks as well as travel through to reach different areas of the theatre. To keep information current, the venue was consistently printing and manually replacing static signage at each individual stand, a task that had long proven to be far too taxing of an undertaking.
The key challenge for the project was finding the correct mount for the Samsung displays that were selected. Relying on Ping HD’s advice, the Red Rocks Amphitheatre chose Peerless-AV ® to provide mounts for the project. The durability and functionality of Peerless-AV’s mounts were the primary contributors for selecting Peerless-AV mounting solutions. In addition, at the time, Peerless-AV was the only approved option available, industry-wide, that would fit the Samsung displays being used – another
Like all Peerless-AV mounts, the Outdoor Tilt Wall Mounts are designed, manufactured, and tested to withstand the outdoor elements, so companies can focus on what matters most: the customer experience.
Installation began in April 2018 as Red Rocks Amphitheatre was nearing the opening of concert season, which put the entire team in a time crunch. At times, installation occurred in tandem with bands setting up.
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Michael Dorety spent 30 years in the voice, data and video communications industry. In 2003 he founded Michael Dorety and Associates, Inc to develop strategic partnerships between international companies such as Microsoft, Xerox, Kioware, Avaya, Vidyo and Motorola’s Law Enforcement Division.
Interactive digital signage and kiosks are being adopted across numerous industries at an impressive rate. Despite the industry’s incredible growth rate, some companies and end-users still express skepticism toward the technology—much of which is largely attributable to misinformation and misconceptions. Some of these misconceptions harp on the ideas that kiosks take away jobs, they’re difficult to use, too
GRAFTON, WI – Recently, Frank Mayer and Associates, Inc. released a promotional video for the company’s self-service kiosk Approach, featuring why the self-order kiosk is a simple solution for businesses seeking additional convenience for customers as well as new revenue opportunities.
US TDS Touch introducing a 700-1500 NIT fanless series of open PCAP touchscreen display modules with ultra-low power consumption and automatic ambient light. Sizes range from 10.1 inches to 32 inches. The overall module is highly integrated with modular design, high resolution, high contrast, high brightness, and greatly enhances the layering of the picture.
“Since deploying the QikServe kiosk solution, we have seen a significant improvement in overall guest satisfaction,” said James Schmitz, Vice President of Innovation at HMSHost. “We are confident that technology solutions like kiosk ordering are transforming the food industry. By introducing these innovations in travel venues, HMSHost is exposing people from all over the world to the technology-driven future of dining out.”
As most of the globe moves towards cashless transactions, consumers are looking for options beyond traditional credit and debit cards. Market growth and technology adoption rates for cashless solutions are driven by millennials who prefer to go cashless. Other market factors driving cashless payments include: universal presence of wireless communications, governments’ promotion of cashless transactions to combat “black cash,” and the demand for the miniaturization of technology.