Asia Media Partners for KMA

Here are our Asia Self Service and Kiosk media partners

 

China International Self-service, Kiosk and Vending Show | Shanghai International Smart Retailing Show

As one of the core exhibitions of HOTEL PLUS Shanghai International Hotel and Business Space Exposition, is held at Shanghai New International Expo Center in every April. So far, 16 sessions of CVS have been successfully launched, renowned in self-service and smart retail industry at home and abroad.
CVS, as a professional exhibition, provides various self-service terminals, products in the vending machine and relevant accessories, integrated solution and trading service for hotels, shopping malls, restaurants, office buildings, hospitals, communities and other business spaces; meanwhile, it links the smart applications, products and suppliers, and converges the various business giants in the smart retail industry chain to advance the development of smart retail under the support of well-known enterprises in the industry.

Shanghai April 27-29, 2020

http://www.chinavending.com.cn/Portals/40/Templates/2020landingpagecvs/index.html


What is Retail Asia Conference & Expo (RACE)?

Situated at the forefront of innovative retail solutions, Retail Asia Conference & Expo (RACE) is a must-attend event that brings together the brightest minds in the retail industry to explore revolutionary ideas and cutting-edge technologies to ride the new wave of consumerism in Asia.

Hong Kong May 6-8, 2020

https://www.retailasiaexpo.com/about/


Digital Signage Expo Shanghai

Starting from 2009, Digital Signage has been showcasing variety exhibits including large terminal screen display, LCD panel, LCD spliced screen, LED display, glasses-free 3D display, laser projector, indoor and outdoor advertising display, virtual dressing display, touch screen, multi touch integrated machine, multimedia display system, content creation, high-definition transmission process and related accessories and services. From 2016, Digital Signage becomes one of flagship events of UBM TRUST, which is concurrently held with SIGN CHINA and LED CHINA to share the industry resources.

Venue: Shanghai New International Expo Centre
Address:Shanghai New International Exhibition Centre
(Longyang Road 2345)
Exhibit Profile
Complete Machine Zone: Internet Advertising Player, LCD Advertising Player, Digital Board, Interactive Advertising Player
Display Area: Large Screens Display, LCD and Other Displaying Devices, Led Display, 3D Naked Eye Stereoscopic Display, VR/AR Large Screen Interaction, Desktop Display, Plasma Display
Touch Zone: Touch Screen, Touch Technology, Multi-Touch, Touch Kiosk, Touch Panel, Touch Screen Solutions
Software Zone: System Integration, Multimedia Information Publishing System, Facial Recognition, Content and Device Management Software, Content Creators & Developers , Device Management Software Design, Development and Operation
Matching Zone: Embedded Motherboard, HD Transmission, Wireless Transmission System, VGA Transmitter, KVM Extender, Matrix, Multi-Screen Processing and Control System, Edge Fusion, LCD Bracket, Surgical Sheathing, Equipment Installation

September 17-19, 2020

https://www.dscexpo.com/shanghai/en-us/About-the-Fair/Basic-Info

Smart City Kiosks Installed in St. Louis

Eight interactive kiosk – Smart City kiosks – Go Online

Excerpted from KMOV.com Staff – Posted on Jan 22, 2020

ST. LOUIS (KMOv.com) — On Wednesday, eight interactive Smart City kiosks went online in St. Louis.

St. Louis Smart City Kiosk
Click for full size

The vertical touch screen information centers provide visitors and residents with information on restaurants and attractions as well as local resources and services.

Kyle Sparks was visiting from Cincinnati and used a kiosk a the corner of 4th and Chestnut.

“I’ve only been to St. Louis a couple of times and I was just kind of moseying around trying to find out what I could find and these make it really easy,” he said.

The kiosks are part of the city’s Smart City initiative and have been in the works for two years. The information centers are being paid for without any tax dollars.

Read full article

More Info on Smart City Kiosks Digital Signage

Smart City RFP Digital Signage

 

Peerless-AV® Announces New Smart City Kiosk

 

Four Providers of Smart City Kiosks Named IDC Innovators | Business Wire

Kiosk Tradeshow NRF 2020 Wrap

NRF 2020 Kiosk Tradeshow Wrap

It was a great kiosk tradeshow for KMA.  Subway, Royal Caribbean, Krogers, Defense Department, Top Golf and many more,

NRF 2020 Kiosk Tradeshow
Picture of Booth 1703 with Frank Mayer unit, Vispero demo and Pyramid PE-4000 (quite the kiosk with 4 screens). Click for full size.

 

Here are some more videos and pictures

 

Kiosk Manufacturers – Pyramid goes for North American Market

Pyramid Strengthens US Presence

Leading European QSR and Retail kiosk manufacturer Pyramid Computer announces operation for the North American market

Freiburg, Germany, January 10, 2020: Pyramid Computer announced today that a new global setup in the fast-growing self-service kiosk industry will be unveiled at The NRF Big Show in New York City, 12 – 14 January. The company will use the event to officially announce the opening of its new North America operations, based in Boca Raton, Florida, USA. new global setup in the fast-growing self-service kiosk industry will be announced at NRF Big Show in New York City starting 12th January 2020.

Josef Schneider, CEO of Pyramid Computer GmbH in Germany, said: “We are thrilled to announce an experienced sales and leadership team to spearhead our Pyramid North America operations. This move allows us to finally become a real local partner for our clients in the United States.”

Ryan Lagace, COO of Pyramid Computer in North America: “It’s an exciting, innovative and transformational time in the self-service market, we are eager to bring Pyramid’s best in class solutions to our North American clients and partners. Pyramid North America will bring our award-winning polytouch® branded kiosks to North America while providing software and service support.”

Added Ryan Lagace: “Pyramid´s outstanding technology and manufacturing has had a proven track record for many years within global QSR, Retail, and Hospitality brands. With our new North American operation, logistics, and partnerships, we are excited about positioning the company as a global market leader.”

Visit the Pyramid our NRF – Booth 5860.

About Pyramid Computer

Pyramid Computer has focused on the development and manufacture of high performance and tailor-made IT solutions since 1985. The company has produced more than 30,000 customized kiosk terminals for QSR and retail customers throughout the world. In addition, it has developed a uniquely precise system for localization and automation in hospitality and retail – Pyramid Location System. All products including IT hardware, indoor localization, and Network & Security and Industrial PC & Imaging products are engineered and designed in Germany for shipment and installation via worldwide OEM and distribution partners.

Contact

Pyramid Computer GmbH
Marketing Department
Boetzinger Strasse 60
79111 Freiburg, Germany

NRF2020 Preview – National Retail Federation

NRF 2020 Kiosk Self-Service Update

NRF2020 National Retail Federation Member Logo
KMA is a member of the National Retail Federation

NRF is the largest retail exposition in the world and we will be there. KMA will be in booth 1703. We’ll represent over 50 companies from across the world.

Standards & Regulations Opportunity

ADA and Accessibility

You can participate for free in our ADA and Accessibility Working Group. See the KMA About page for current participants.

EMV Credit Card Committee

We also invite you to participate in our just forming EMV Credit Card committee. Simply stop by the booth and have your badge scanned (or send an email to craig@kma.global).

In the KMA booth

Sponsors participating in the 2020 booth include Olea Kiosks, KioWare, Pyramid, Frank Mayer and Associates, Inc., and Vispero.  Available for meetings are key people from Olea, KioWare, Pyramid, Frank Mayer, and Vispero. Send an email to craig@catareno.com to schedule a time or stop by 1703.

Attendees present at the show include: Frank Olea CEO of Olea Kiosks, Jim Kruper CEO of KioWare, Josef Schneider and Frieder Hansen (CEO) of Pyramid, Randy Amundson (KMA ADA Chairperson) and David Anzia, SVP of Sales at Frank Mayer and Associates, Inc. Matt Ater CEO of Vispero and Laura Miller Anthony Palchek of Zebra and representatives for Verifone.  Additionally at the show, around the corner from our booth will be Peter Jarvis Managing Director of Storm Interface and our new ADA and Accessibility Co-Chairperson.

For inquiries and meeting times, please contact craig@catareno.com  or stop by# 1703.

The KMA booth will have two kiosks in it both oriented for QSR and both with integrated accessibility.

One will be a tablet kiosk by Frank Mayer and Associates, Inc.  See additional details — Floor Standing Tablet Kiosk Spec Sheet.  Integrated with a Storm Audio Nav device for ADA accessibility, Ingenico IUC285  and  running ADUSA, Inc’s Qi™ software showcasing software for  NYC-based Kung Fu Tea / TKK Chicken.

Pyramid will have the PE-4000 with QSR Self-Ordering. It comes equipped with accessibility devices and is running KioWare KioPay application with JAWS Kiosk Windows software from Vispero.

Pyramid-PE4000-V02 (1) from Kiosk Manufacturer Association on Vimeo.

Here are locations for seeing and meeting with KMA members.


Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

More Member Information Links and News

 

JAWS Kiosk Vispero

Retail Cannabis Store Need Cannabis Self-Order?

Jaws Kiosk – Vispero Storm Collaborate on Accessible Kiosk Solution

FMagazine Fall 2019 – Accessible Kiosks, Merchandising Displays and Best Design

Pyramid self-service kiosks – the perfect fit for retailers – Booth # 5860 NRF2020

Solutions showcased include Smart Fitting Room, Self-scan and Gift-card kiosks   

Freiburg, Germany, January 8 2020 – Pyramid Computer, a leading manufacturer of self-service kiosks, will be showcasing a selection of innovative in-store retail applications based on its versatile range of polytouch® kiosk solutions – Booth # 5860A number of ISV partners will be joining Pyramid including Detego, Framen, InTouch, Intuiface, Menu Technologies, NTS Retail and Re-Vision.

Additionally Pyramid will announce at NRF its own North America operation to better serve and cater to local US based customers.

Pyramid polytouch® is the ideal interactive self-service kiosk hardware platform for retailers looking to optimize the in-store customer experience and help drive Omni-channel sales opportunities. Highly customizable and easy to maintain, the slim, elegant and extremely modular polytouch® kiosk design offers maximum flexibility for enabling numerous application possibilities, from endless aisle/shelf and point of purchase to point of sale and self-checkout.

 “Pyramid and our international network of ISV and systems integrator partners create innovative kiosk solutions which precisely address the immediate and future requirements of retailers,” said Patrick Hagemeister, International Account Director for Pyramid Computer. “We can meet the in-store experience and Omni-channel objectives of retail businesses of all shapes and sizes.”

Pyramid kiosk solutions highlights at NRF 2020:

Ø  Smart Fitting Room solution

The polytouch® Interactive Mirror offers customers an unprecedented shopping experience while helping transform regular fitting rooms into smart ones. Beneath the mirror’s flat, semi-transparent surface is an interactive 32″ PCAP touchscreen with an integrated PC-Box. The Smart Fitting Room solution is also fitted with an RFID reader automatically detecting the items a customer takes in to try on. RFID tags are attached to price labels which transfer data to the mirror. The 32″ touchscreen allows the customer to ask for another size or colour without having to leave the fitting room.

smart fitting room
Click for full image

By recommending complementary products for cross-selling purposes, it also provides quick access to information about the products in the store, available models and sizes. During the try on, the mirror recommends suitable complements and accessories. Store assistants can be called (via help button) to bring other items and/or sizes into the dressing room, making it easy and time efficient for customers to make their choice. As required, customers can also create personal profiles for recording and saving their choices for future visits. Should potential buyers not be ready to make a purchase on-site, information about the products concerned can be sent to their mobile devices (if requested).

“For a fashion retailer, the fitting room is the key touchpoint for converting customers into buyers,” said David Frei, Head of Solutions at Pyramid Computer. “Our smart fitting room solution offers the potential for real customer interaction and to gain additional competitive advantage by meeting the exact wants and needs of today’s shoppers. Our solution tells the retailer exactly how many items the customer tried on and how many were finally bought. It will track a customer’s purchase history in the given store or chain and will accurately calculate the conversion rate.”

  • Promotes up- and cross-selling potential
  • Facilitates interactive dialogue between customers and store personnel
  • Shows full range of products (Virtual-Endless-Shelf)
  • Retail analytics: insights on customer preferences
  • Increased operational excellence, optimization of merchandise plan
  • Omni-channel: Integration of online and bricks-and-mortar retail
  • Engagement with store and brand
  • Personalised customer offers

Ø  polytouch® Self-scan kiosk

self-scan kiosk
Click for full image

The self-scan kiosk demonstration is designed to show retailers the latest innovations in scan-as-you-shop, combining a polytouch® 32” double-sided kiosk with the very latest handheld scanners from Zebra and powerful self-scanning software from Re-Vision/InTouch. The self-checkout terminal is equipped with a printer, payment module and an optional scale. It is the latest model from the polytouch® peter kiosk line. The heart of these unique kiosks is the central stand: The PC’s are space saving and installed inside it which guarantees low susceptibility to failure of the complete system and maximum performance of each individual kiosk. Thanks to the optically bonded displays, there is a drastic reduction in reflections, increased light yield and better legibility. In addition to customer-specific branding, the kiosk can also be individually adapted to customer requirements in terms of the number of displays and screen sizes.

  • Additional queue busting customer convenience
  • Large screen kiosk display provides ample space for high impact product advertising, and notifications about in-store special offers
  • Potential to link solution to the customer’s own shopping list and provide relevant product information
  • Integration with loyalty programs to push targeted promotions, based on the customer’s purchase history and location within the store

Ø  polytouch® Self-service Gift-card kiosk

Using the easy to use touchscreen display, customers can select a gift card of their choice from different service vendors and retailers. A range of designs is then presented to choose from, including seasonal options, and a desired cash value amount selected. A personal message can also be added. The personalized gift card is then printed directly at the kiosk.

  • Generates revenue from cross-promotional offers and upselling
  • Drives and promotes value-added services within retail stores
  • Provides an attractive personalized last-minute gift option for customers
gift card kiosk Pyramid
Click for full image

Depending on the application, Pyramid polytouch® kiosks may be fitted with a broad range of peripherals including 2D or 3D scanners, thermal printers, and payment modules of various makes and models. For special applications that may involve AI technology, Pyramid can integrate peripherals such as cameras into the display frame to achieve the best results. In all cases, Pyramid works closely with all parties involved to determine the best hardware configuration, no matter the complexity of the application.

All Pyramid polytouch® kiosks are manufactured under German quality control for shipment and installation via worldwide OEM and distribution partners. These can be branded to create a highly individual look for retailers.

For further information about the polytouch® range:

Website:  https://pyramid-computer.com/productcategory/pos-automation/

About Pyramid Computer

Pyramid Computer has focused on the development of high performance and tailor-made IT solutions since 1985. The company has produced more than 30,000 customized kiosk terminals for retail and QSR customers throughout the world. In addition, it has developed a uniquely precise system for localization and automation in hospitality and retail – Pyramid Location System. All IT hardware, indoor localization, and network & security and industrial PC & imaging products are engineered and designed in Germany by Pyramid for shipment and installation via worldwide OEM and distribution partners.

Further information

Pyramid Computer GmbH

Marketing Department

Boetzinger Strasse 60

79111 Freiburg, Germany

Email: marketing@pyramid.de

Media contact:

Nigel Parker
Strategic Public Relations Limited

M +44 (0) 7778 872 457
nigelp@strategicpr.net
www.strategicpr.net

Gift card litigation

From Bizjournals

Gift card litigation over alleged Title III violations continue into the new year

By Matthew P. Horvitz, Counsel and Andrew J. Ferren, Director – Goulston & Storrs

It is a little-known fact that, in 1994, Blockbuster video was the first store to display pre-paid gift cards for sale. Unlike VHS rentals, the gift card industry has only grown in popularity. Gift cards from major retailers were once again at the top of many holiday wish lists. Considered a more polite version of cash, gift cards take the stress and guesswork out of gift giving. They also allow recipients to skip the dreaded “returns” line and choose the specific items, models, sizes, and colors they desire.

Recently, gift cards have found popularity with a new group: plaintiffs’ lawyers. In the fall, a small number of plaintiffs filed over 100 virtually identical class action lawsuits in New York federal courts. These lawsuits allege that retailers, restaurants, and other businesses violate Title III of the Americans with Disabilities Act and the New York City and State Human Rights Laws by failing to provide gift cards with Braille, the tactile writing system of raised dots that can be “read” by people who are blind or have low vision.

Now, these types of claims are also beginning to be filed in California.

Read rest of article at Bizjournals

Kiosk Manufacturer Association (KMA) at NRF 2020 Showing Accessible Kiosks

BusinessWire 1/7/2020

WESTMINSTER, Colo.–(BUSINESS WIRE)–The Kiosk Manufacturer Association aka KMA is in booth 1703 at the upcoming NRF 2020 Big Show in New York City Jan 12-14. For a preview of KMA kiosk companies at NRF read our NRF 2020 Preview.

NRF Booth Information

Sponsors participating include Olea Kiosks, KioWare, Pyramid, Frank Mayer and Associates, Inc. and Vispero.

For inquiries and meeting times, please contact craig@catareno.com or stop by #1703.

The KMA booth will have two kiosks in it, both oriented for QSR and both with integrated accessibility.

One will be a tablet kiosk by Frank Mayer and Associates, Inc. See additional details — Floor Standing Tablet Kiosk Spec Sheet. Integrated with a Storm Audio Nav device for ADA accessibility, Ingenico IUC285 and running ADUSA, Inc’s Qi™ software, it showcases software for NYC-based Kung Fu Tea / TKK Chicken.

Pyramid will have their revolutionary 4-in-1 PE-4000 showing QSR Self-Ordering. It will show accessibility features with JAWS kiosk software from Vispero and KioWare.

KMA Regulatory Initiatives

Kiosk Accessibility ADA

Join the KMA ADA research panel today and help shape the future of accessible kiosks. KMA also invites you to take our ADA Accessibility Quiz and qualify for a free consultation review. Register for a free copy of our MCR (Mandatory Current Requirements) ADA Guidelines as recommended by the KMA and presented to the U.S. Access Board in Washington, DC. Take the quiz here.

EMV Unattended Committee

Join our EMV committee for creating Code of Practice for EMV, in the US and internationally.

KMA News

If your company, organization, association, local, city, state or federal agency would like to participate at some level with the KMA either with ADA or with EMV, please contact craig@kma.global or call 720-324-1837

Thanks for the generous financial support of our GOLD sponsors Olea Kiosks | KioWare | Nanonation | Pyramid | Frank Mayer | Vispero | Zebra | ZIVELO

Elotouch Announces Compute Engine

1/7/2020 — Editor Notes: Elotouch announced new compute engine which is a bit of a first for them. Historically touchscreens with AIO options as well. They branched out somewhat into enclosures and a remote monitoring package last year. Big client would be Taco Bell.  And in regards to TB, the accessibility of those units are still in question. Several groups have tested and been dissatisfied.

Couple of points on this product:

  • They provide a 12-V powered USB port for cash drawers.  That competes with Dell, HP and Lenovo.
  • Its a little strange how the 8th generation is highlighted when we get 9th generation from Dell and others.
  • Impressive 16 ports
  • Celeron, i3 or i5
  • Celeron should provide a nice price break given Redstone pricing from Microsoft
  • Either Windows 10 (version not listed) or Linux (no OS)
  • TPM 2.0 instead of 1.2 to consider. Not sure if TPM chip is from China or Germany.
  • All in all good start for Elo albeit less than leading edge

EloPOS™ Pack Compute Engine Announced

Product Information
The EloPOS Pack delivers a powerful enterprise-ready compute platform in a sleek, compact form factor. Backed by the security and infrastructure of a Windows-based system with Intel’s Q370 Chipset and the speed of the Intel’s 8th gen processors, the EloPOS Pack provides the power you need to run your business. With versatile connectivity options, plug in anything from Elo’s latest monitor via single cable USB-C to a legacy printer requiring a 12V powered-USB. The system provides flexibility to make upgrades as your business requirements change.

More Info

Taco Bell Self Order Kiosks Get Inspiration From The Airlines

Retail Kiosk News – Frank Mayer Launches New Website

Point-of-purchase industry leader Frank Mayer and Associates, Inc. reveals new website for 2020

GRAFTON, WI – Frank Mayer and Associates, Inc. recently launched its new website design to provide brands and retailers with an industry-driven experience when accessing detailed information about the company’s solutions in the point-of-purchase industry. The website is found at: www.frankmayer.com.

Frank Mayer website image The updated website showcases Frank Mayer and Associates, Inc.’s wide array of work in the merchandising display, interactive kiosk, and self-service kiosk verticals and features a resource page with the company’s latest blogs, white papers, and issues from its industry publication, FMA Magazine. The site also highlights the point-of-purchase company’s longstanding history in an About Us section.

Our new website is comprehensive while also being user-friendly, making it a perfect tool for visitors to easily peruse the extensive scope of work we’ve done for national brands and retailers,” says Cheryl Lesniak, Integrated Marketing Manager. “In addition, the new look is complementary to our brand and illustrates our commitment to custom design and exceptional experience.”

Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. Visit www.frankmayer.com for more information.

***


CONTACT:

Cheryl Lesniak, Integrated Marketing Manager
Frank Mayer and Associates, Inc.
1975 Wisconsin Ave., Grafton, WI 53024
(262) 377-4700 | cheryl.lesniak@frankmayer.com

Ultra-low-power digital display solutions – Visionect

Excerpt: blog entry on Soofa ultra low powered display solutions

From Brookline to Atlanta, it’s been a good year for Visionect-powered Soofa signs

Low Power Display Solutions No man is an island entire of itself, wrote John Donne way back in 1624. The powerful words hold as true as they did centuries ago, be it applied to humanity as a whole or, as in this case, a powerful partnership of two high-tech companies that have joined forces to create people-focused technology that brings communities together. Think peanut butter and jelly, Gilbert and Sullivan, Lennon and McCartney – and Visionect and Soofa.

A spinoff of the MIT Media Lab, Soofa is dedicated to creating the neighborhood news feed with screens everyone can see and anyone can use; a perfect match for Visionect, the premier designer and developer of ultra-low-power digital display solutions. The result of the cooperation are the electronic paper Soofa Signs that are installable with just four bolts and are powered by Visionect technology.

Taking over the US, the solar-powered communication hubs blend useful transit and neighborhood information with relevant local messaging and advertising. This is where they brought communities together in 2019.

Read full entry — blog entry on Soofa ultra low powered display solutions

Kiosk Interactivity Redefined – Kiosk Voice Recognition and Voice Command

Voice response promises to add a new interactivity for self-service devices, but there are some hurdles that will need to be overcome.

By Richard Slawsky contributor

When we think of interactive kiosks, what typically comes to mind is the touch-enabled displays that are a nearly ubiquitous component of today’s self-service devices. Trained in part by the tap, pinch and swipe actions that are the main feature of smartphones, we’ve come to expect to be able to interact with kiosks through touch. Although touch-enabled displays have been around in one form or another for more than 50 years, it’s only recently that they have become mainstream thanks in part to Apple’s introduction of the iPhone. 

Over the past few years, though, the concept of interactivity has taken on a new dimension. Driven in part by home automation devices such as Amazon’s Echo and Google’s Home, people are becoming increasingly comfortable with a new way of interacting with self-service devices: by voice.

A growing number of technology vendors have been introducing voice-enabled kiosks over the past few years. The question remains, though: what does the future hold for interactive voice response and what needs will it fill when it comes to interactive kiosks?

Challenges slowing adoption

Simply put, an interactive voice response system is a computer interface that accepts input by voice rather than mouse, keyboard or touch. The technology has been around at least since the 1970s but has become increasingly widespread as large organizations deploy such systems to handle customer service. And when combined with artificial intelligence, it’s becoming increasingly difficult to distinguish VR from communication with a live person.

When it comes to self-service kiosks, a quick Internet search shows dozens of vendors offering devices outfitted with a VR interface. Such interfaces are touted as a way to provide access for those with limited hand mobility as well as those who can’t read. As is the case with on-screen touch menus. It’s relatively easy to incorporate a variety of languages into VR, allowing the deployer to serve those with a limited command of English.

But while the technology improves on nearly a daily basis, it may be a while before VR-enabled kiosks become commonplace. One of the key reasons is that deploying VR will mean either retrofitting existing kiosks with new hardware or deploying new devices outfitted with the technology.

“Voice recognition is ready for kiosks and companies like Zivelo are already looking at ways to begin rolling the technology out on a wider scale,” said Rob Carpenter, CEO and Founder of Valyant AI, an enterprise-grade conversational AI platform for the quick-serve restaurant industry. 

“The biggest hindrance to adoption and scale is going to be the inclusion of microphones and speakers in kiosks, which are required for conversational AI, but hadn’t been included in past hardware iterations because they weren’t needed at the time,” Carpenter said.

The environment where the kiosk will be located will also be a consideration.

“It’ll be important to look at the hardware’s ability to handle conversational AI (it’ll need embedded microphones and speakers), but it’s also important to consider the noise level in the environments,” Carpenter said.

“Conversational AI might struggle in high traffic areas like airports where there is so much noise it’s hard for the AI to hear the customer,” he said. “It’s very likely that for the highest and best use of conversational AI in kiosks, it may also require other capabilities like lip reading and triangulating the customer in a physical space to separate out disparate noise channels.”

As such, deployers will need to incorporate design considerations that include microphone arrays focused on specific areas where a user might be standing. They’ll also need to incorporate design considerations beyond the kiosk itself, including noise-absorbing carpet and walls in the area where the device will be located.

Privacy Concerns

Privacy concerns will come into play as well. Amazon’s Echo devices, for example, store a record of what they hear when activated. And while such recording is only supposed to occur when the user says a “wake” word such as Alexa, anyone who owns such a device knows similar words can prompt a wakeup as well. In addition, when someone is using a VR-enabled kiosk there’s a distinct possibility that nearby sounds will be picked up and recorded as well.

“[It’s a concern] not only for the person ordering train tickets, but for the person who might be standing next to that person who’s having a quite high-level conversation on the phone with a business colleague—or his mistress,” said Nicky Shaw, North American distribution manager with Storm Interface. Storm designs, develops, manufactures and markets heavy-duty keypads, keyboards, and custom computer interface devices, including those that provide accessibility for those with disabilities.

“Now that’s also been picked up and sent to the cloud,” she said. “Privacy needs to be given more consideration in my view because just deploying a microphone on a kiosk with no visible or audible means of letting people know it’s always on needs to be factored into the design.”

Accessibility Protocol

The protocols and practices for implementing voice in kiosks are not addressed in any U.S. Access Board standards and the KMA with Storm have incorporated a proposed voice framework for accessibility and more.  The Access Board has these standards to consider as a baseline for when they create actual standards. In that sense KMA is setting the table for them.

ada KIOSK CERTIFICATION
The KMA guidelines for voice are our suggested best practice for self-service.

The degree to which companies mine voice data for advertising information creates its own set of privacy concerns. Because most voice user interfaces require cloud processing services, any time the voice leaves the device makes the process more susceptible to a privacy breach. 

That can also create branding issues, with potential confusion as to who exactly the kiosk represents. Is it the foodservice operator, ticker or retailer, or is it a company such as Google or Amazon?

And at the end of the day, making it easy for the average person to use will go a long way toward determining how successful VR in interactive kiosks will be.

“Voice input is the collection method, while the platform collecting the command is the brain/processing power to take the correct actions,” said Tomer Mann, EVP for Milpitas, Calif.-based software company 22Miles.

“We are moving forward with integration but there is a long way to go,” Mann said.  “We have the input command solution but the processing machine learning technology needs to improve. It will happen with a few more iterations and innovation.”

Applications Impact

One of the obvious applications for VR in self-service kiosks is for accessibility, enabling their use by those with impaired vision or limited hand mobility.

VR can also be used to create the “wow” experience business operators are looking for. Imagine, for example, the opening of the latest blockbuster superhero movie.

“Let’s say a video wall at the theater senses that someone is approaching,” said Sanjeev Varshney, director, Global SAP with Secaucus, N.J. based Cyntralabs, a developer of integrated solutions that help retailers drive sales. 

“It could display a character from the movie, who says something such as ‘what movie would you like to see?’,” he said. “The character could then point to a card reader and say ‘just insert your credit card here” and have the tickets printed out or have an SMS sent to your phone.”

“One driver for voice relates to efficient and faster transactions” said Joe Gianelli, CEO & cofounder of Santa Cruz, Calif.-based Aaware Inc., a developer of technology that enables voice interfaces.

Consider tasks that may require an excessive amount of screen navigation or drilling down, Gianelli said. Voice is usually much more efficient if the user needs to navigate beyond three levels of touch.

Of course, VR won’t be a catch-all solution. Still, VR could be part of a menu of accessibility options.

“Speech command technology will never replace the need for other interface devices because people with speech impediments won’t be able to use it, just like there are people who are blind and can’t use a touchscreen,” Shaw said. 

 “A deployer would still need to provide tactile interface devices as well as the speech command,” she said. “This needs to be seen as another element in multimodal accessibility. There’s not a one-size-fits all solution.”

The technology is at its infancy, but with further innovations and feature updates, the solutions will only be more agile to day-to-day user experiences,” Mann said. 

“Technology is getting there,” he said. “22Miles just wants to stay ahead of that innovation as we do it all other digital or content triggering capabilities.”

And when it comes to industries, some of the key applications insiders are seeing are in the ticketing and restaurant ordering fields, with initial results showing promise. Catalogue lookup in a retail setting might also be a prime candidate.

“Imagine being able to find, filter and sort any item through voice,” Carpenter said. “It would eliminate the tedious tasks of searching through pages and pages of items to find your favorites. Just tell it what you want and then be on your way.”

More Information

WHITEPAPER – VOICE RECOGNITION & SPEECH COMMAND ASSISTIVE INTERFACE

 

MASTERCARD ZIVELO VOICE ORDERING WITH AI

 

KROGER LAUNCHES VOICE ASSISTANT ORDERING FOR GROCERY ECOMMERCE

 

ALEXA SELF-ORDER VOICE COMMAND VOICE RESPONSE QSR W/ CUSTOMER & EMPLOYEE. BEACON TECH

JAWS Kiosk

JAWS Kiosk by Vispero

JAWS kiosk
Jaws Kiosk by The Paciello Group and Vispero

Vispero®, the world’s leading assistive technology provider for the visually impaired, is excited to announce an addition to the Vispero family: JAWS Kiosk. A collaboration between The Paciello Group (TPG) and the Freedom Scientific brand (owned by Vispero), JAWS Kiosk is focused on delivering accessible kiosk solutions whether it’s through the incorporation of Freedom Scientific’s industry-leading screen reading software, JAWS®, or by utilizing TPG’s accessible design and technical implementation services. Beginning with the June 2019 release of JAWS, JAWS software will revolutionize self-service kiosk accessibility.

JAWS Kiosk for Accessibility

“Kiosk accessibility has always been a consideration but is becoming a standard rather than a ‘nice to have.’ In order to meet this growing demand, the kiosk team leverages industry-leading accessibility software from Freedom Scientific, expert consulting capabilities of The Paciello Group, and a strong kiosk industry knowledge base,” explains Matt Ater, Vice President of Business Development at Vispero and a subject matter expert on user experience when developing solutions for people who are blind or have low vision.

JAWS Kiosk Features

JAWS has been modified in order to meet the specific needs of an accessible kiosk deployment. New kiosk-specific features of JAWS include:

  • Thinner version of JAWS for closed environments
  • Locked down features for use in closed environments
  • Support for Storm Assistive Technology Products (NavPad™, NavBar ™ and AudioNav™)
  • Multi-language/Multi-voice JAWS support
  • User session management
  • Auto start JAWS upon insertion of audio device
  • Session end is automated upon withdraw of audio input (Auto Stop)
  • Compatible with kiosk system software
  • Fully customizable through JAWS scripting
  • Does not require an internet connection for full functionality

“Storm Interface are proud to be working in cooperation with TPG and JAWS Kiosk”, said Storm’s SEVP Peter Jarvis. “The application of Storm Assistive Technology Products (NavPad™, NavBar™ and AudioNav™), fully supported and integrated within JAWS, will bring a new dimension of accessibility and a powerful contribution to independent living. A truly impressive combination!”

Spearheading this initiative is Laura Boniello Miller, who recently joined Vispero after spending the past six years driving strategic sales for KioWare Kiosk Software where she built partnerships with kiosk hardware manufacturers, kiosk device manufacturers, and kiosk application developers. Laura is a past co-chairperson of the Kiosk Manufacturer’s Association Accessibility working group and an author of multiple articles on the accessible kiosk user experience. According to Miller, “Vispero is committed to the kiosk accessibility space and now brings kiosk experience to these efforts. The kiosk team leverages JAWS software and The Paciello Group’s accessibility expertise to help customers create a complete accessible kiosk solution.”

Learn more at www.paciellogroup.com/products/jaws-kiosk/. Contact Laura Boniello Miller at lmiller@vispero.com

About Vispero: Vispero is the global leader for assistive technology and accessibility solutions. Freedom Scientific® and The Paciello Group, both Vispero brands, have a long history of innovation for customers with accessibility needs. Freedom Scientific is the leading provider of assistive technology products for those with vision impairments, offering brands such as the market leading screen reader JAWS for Windows and ZoomText screen magnifier. The Paciello Group is an accessibility solutions provider passionately dedicated to helping organizations make their technology equally accessible to all people. Other Vispero brands include Enhanced Vision and Optelec. For more information, visit www.vispero.com.


About TPG team

TPG partners with organizations around the world, to provide them with both strategic and targeted expertise that enables them to realise their accessibility goals. With our partners we believe we can create a positive impact on global accessibility.

Vispero ADA kiosk solution

Integrating Storm Keypad

https://www.storm-interface.com/news?id=49

Announcing the newest addition to Vispero: JAWS Kiosk
https://www.paciellogroup.com/news/2019/09/announcing-the-newest-addition-to-vispero-jaws-kiosk/

Mastercard Zivelo Voice Ordering with AI

Press release from Mastercard May 16, 2019 on Zivelo initiative to be shown at National Restaurant Show

Mastercard and ZIVELO Leverage Artificial Intelligence and Voice Ordering

Sonic Drive-In will be first to pilot the new innovative voice AI powered ordering and dynamic menu experience at their drive-in locations

PURCHASE, NY — May 16, 2019 — Today, Mastercard announced a partnership with ZIVELO, a leader in self-service kiosk technology, to enhance the drive-in and drive-through ordering experience for quick service restaurants (QSRs) with a first-of-its-kind AI-powered voice assistant and personalized dynamic menu. Sonic Drive-In will be the first partner to pilot the new experience at selected Sonic locations in the U.S. this year. The technology will first be showcased at the National Restaurant Association Show in Chicago from May 18-21, 2019.

Upon arrival at the QSR’s drive-in or drive-through, consumers will be prompted to order from an AI-powered voice ordering assistant, which will integrate with a dynamic menu display. The menu will automatically update using a proprietary AI solution developed by Mastercard, which will allow the display to be customized either for a specific customer or for external factors such as weather, time of day, seasonality and location.

“We are excited to be partnering with ZIVELO to help QSR merchants further enhance their ordering experience to provide even more contextual interactions with their customers and ultimately allow them to get their food faster,” said Stephane Wyper, senior vice president, new commerce partnerships, Mastercard. “This builds on Mastercard’s continued focus on leveraging our payment, loyalty and analytics capabilities to innovate within the retail space alongside our merchant and technology partners.”

“We see facets of our brand, our restaurants, and AI technology converging in a way that makes for a special customer experience.  Sonic is known for a fun environment and a full menu with extensive customization options that allows guests to personalize every meal,” said Jon Dorch, vice president of integrated customer engagement. “Voice AI promises to provide carefree conversational ordering that complements the overall experience.  We anticipate AI integration will also provide opportunities to streamline repeat orders, personalize suggestions based on data, and offer rewards that are truly relevant.”

The artificial intelligence engine that powers the voice ordering experience to provide a dynamic menu was developed through Mastercard Labs and can be adapted for the needs of each specific merchant partner. The solution is built on OakOS, ZIVELO’s software operating system for public computing experiences, and relies on ZIVELO’s expertise within the self-service display industry, having successfully deployed tens of thousands of kiosks in restaurants to date. Mastercard also provides innovation support through an off-the-shelf voice AI solution for merchants that can be designed, developed and launched without significant effort, allowing them to quickly deploy the experience in-market.

“Drive-thru accounts for 70% of QSR transactions, yet the experience has remained more or less untouched by innovation,” said Healey Cypher, CEO of ZIVELO. “As customer expectation continues to move towards faster, personalized, and contextual experiences, we are excited to partner with Mastercard to bring this transformative solution to market and hopefully exceed those expectations.”

The voice ordering experience and dynamic menu solution was designed by Mastercard and ZIVELO to be flexible for each unique quick service restaurant environment. Additional partners will pilot the technology as it continues to roll out in 2019.

About Mastercard

Mastercard (NYSE: MA), www.mastercard.com, is a technology company in the global payments industry. Our global payments processing network connects consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter @MastercardNews, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau.

About Sonic

SONIC, founded in 1953, is the largest drive-in restaurant brand in the United States with more than 3,600 restaurants. SONIC is part of the Inspire Brands family of restaurants. For more information, visit SonicDriveIn.com and InspireBrands.com.

About ZIVELO

ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand, offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage and is one of the only full-service kiosk providers to offer world-class hardware, software, services, and financing under one roof. ZIVELO is headquartered in Scottsdale, AZ, with offices in San Francisco and Seattle. For more information, please visit http://www.ZIVELO.com/.

Mastercard Communications Contact:

Sarah Ely

sarah.ely@mastercard.com

914.249.6714

 

ZIVELO Communications Contact:

Mary McCauley

press@zivelo.com

877.494.8346

Which Platform OS to use for Kiosk Deployment?

From THEPACIELLOGROUP website 12/17/2019 by Laura Miller of Vispero

Which Kiosk OS?

There can be many reasons for selecting one operating system over another. During the process of choosing your operating system, you will want to consider the following questions.

Accessible Windows-based Kiosk from KIOSK
Windows-based Apex kiosk with payment capabilities from KIOSK Information Systems

For which OS is the kiosk application available?

If you are running an application on a kiosk in kiosk mode or using kiosk software, the deciding (or limiting) factor can be the operating system upon which the app runs. Kiosk mode is a method or mode utilized for limiting user access and behavior. Windows kiosk mode, Android single app mode, and iOS kiosk mode all function to limit the device to allow access to only a specific application. The app availability will limit the OS options available to choose from. Most apps are available across multiple operating systems or are browser-based and can be run in any kiosk browser (found in kiosk software) on any operating system.

Which external devices are needed for the kiosk?

Like the application, certain external devices may only be available for a single operating system. Traditionally, those devices were Microsoft Windows-based and required a Windows OS in order to integrate. In more recent years, Bluetooth and cloud-based technologies have increased the number of options available for iOS and Android solutions as well. Kiosk devices such as credit card readers, barcode readers, receipt printers, facial recognition devices, and accessibility keypads are typically not available across all operating systems. Many use APIs available only for Windows devices. In most cases, the devices that do work with iOS and Android operating systems require an internet connection in order to communicate and do not work locally, as Windows options do.

Payment Devices

In the case of Android and iOS, payment devices (such as credit card readers), communicate via the cloud, and communication is only available if there is an internet connection. However, if the app is a native Windows solution, the communication can be local (negating the need for a connection), which allows for accepting payment transactions when the device is offline. For payment devices, there’s greater flexibility and reliability with Windows-based apps in comparison with Android and iOS. With iOS and Android operating systems, connectivity as well as potential latency with cloud-based solutions that can cause potential points of failure.

As explained by Kim Kenney, President, KIOSK Information Systems

“The majority of our kiosks and devices are either Windows-based or compatible with Windows giving customers flexible and scalable interoperability. Our focus is on the customer and what we’re hearing is the need for future-focused, self-service solutions like kiosk technology that can adapt as organizations grow. Windows helps to enable this capability.”

Printers

Many printers now make use of onboard Bluetooth technology. This means that they may be compatible with iOS, Android, and Windows operating systems. However, Bluetooth options tend to be more expensive. Additionally, printer manufacturers have historically developed hardware with a Windows driver and may not have iOS or Android support.

Europay/Mastercard/Visa

From an EMV (Europay Mastercard Visa) compliance standpoint, there are more Windows solutions (both from a hardware perspective and from a payment solution provider selection) available. Future-proofing and backward compatibility are extremely important and Windows typically provides that support but Android and iOS do not. This means that when the OS is updated, often legacy programs will not work with the updated OS.

Rob Chilcoat of Unattended Card Payments writes,

“While I can typically find a payment solution to meet just about any kiosk project’s payment requirements, it is always easier when the application developer is working in Windows. There are so many more feature-rich, pre-certified payment solutions to choose from working in Windows. When developing for Android or iOS the selection becomes much more limited, and their capabilities less robust.”

Kiosk accessibility?

Microsoft has invested heavily in infrastructure for accessibility on the Windows platform. In addition to OS support, there are more options for accessibility hardware and software. Freedom Scientific’s JAWS text to speech software, for instance, is only available for Windows, not for Android or iOS. It can be highly customized for each kiosk implementation. Native Android and iOS solutions are not very customizable and are only updated when Android or iOS are updated. There are a variety of hardware input devices that can be used with Windows, such as keypads and keyboards. Some of these devices only have Windows APIs, so it is important to check with the manufacturer before selecting an operating system or device.

If accessibility seems like an afterthought for your kiosk experience, consider that over 20% of the United States identifies with having a disability. People with disabilities are an oft overlooked demographic with disposable income like anyone else.

Which OS provides a more secure kiosk experience?

Windows offers native kiosk security functions and kiosk management capabilities for both kiosk management and configuration. Kiosk security and features are available across multiple operating systems, but Microsoft has invested heavily in improving the setup, configuration, and management experience for kiosks. Kiosks running a Windows operating system are typically more easily monitored, updated, and managed remotely due to the extensive native Windows management tools. Android and iOS have not invested in this area as heavily, nor do their platforms offer the same robust focus on business support.

It’s important to consider a variety of factors from application, external devices, accessibility, features, and security, when selecting an operating system for a kiosk.

More Vispero News

An Accessible Kiosk

Vispero Storm Accessible Kiosk Solution

Gold Sponsor – Vispero – ADA Accessibility Software Consultant

Mass Notification System (MNS) & Emergency Alert Systems

Dec 14 2019 (Westminster) by Craig Keefner and Kiosk Industry Manufacturer Association

Mass Notification Systems

We see more and more of RFPS for Mass Notification Systems (MNS) and Emergency Alert Systems.  These include Crisis Alerts and Alert Systems.  Many schools.

As far as Free Mass Notification Systems there are very inexpensive CMS systems that can utilized in that regard and several of them have scope for specific MNS systems.

Below are a couple for review with scope of work examples (real life).

Seems like it would be a great adjunct function for digital signage and CMS systems to offer.  They generally are in search of ROI and this would satisfy that requirement and minimize liability for customers with many public customers in mainly unprotected public areas. An idea.

Mass Notification System RFPs


California MNS December 2019 Scope of Work

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29806 California

Government Authority located in California; USA based organization looking for expert vendor for emergency mass notification system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide emergency mass notification system.
– Provide a robust, interactive, reliable, high-speed notification system that can send notifications to thousands of recipients
– Ability to import private, listed, and unlisted call numbers to be updated at a minimum of half-year intervals
– Proposed solution must be an integrated public alert and warning system compliant and compatible and usable at initial installation
– Solution must be designed specifically for emergency notifications using a secure internet-based system
– Solution must have the capability to initiate at least 10,000, 30-second voice messages per hour
– Ability to send multiple notifications at the same time to the same or different recipients
– Ability to prioritize emergency notifications over standard notifications in the message delivery queue
– Able to publish a self-registration web page for residents to opt-in and opt-out
– Ability to initiate and deliver notifications 24 hours a day, 7 days a week, and 365 days per year (24/7/365) with 99.99% availability
– Ability to export existing recipient and contact information to excel or a csv file
– Ability to customize the greeting that precedes a message delivered by voice
– Ability to store and use multiple contact numbers and addresses for each recipient
– Ability to send both a recorded message and a text message in a single notification to all recipients for delivery to appropriate devices
– Ability to create and save pre-recorded voice and text messages for later use in notifications
– Ability to schedule any type of notification to be sent at a future date and time
– Ability to leave a message when a voice-delivered message reaches an answering machine or voicemail
– Ability to search for a geographic location using different criteria
– Ability to use an interactive map through a standard geographical information system format to select a geographic area using polygons and drawing tools.
(2) All questions must be submitted no later than January 10, 2020.


Saint Charles MNS SCOPE OF WORK

The City of Saint Charles, Missouri (hereinafter, the “City”) is a local government in the St. Louis metropolitan area with a population of approximately 65,000. The City is seeking a vendor to provide a Mass Notification & Emergency Alert System (hereinafter, the “System”) that has the capability of mass notification to individuals, as well as targeted messaging to individuals and groups through customized lists and geographic selection.

The proposed solution shall be a single, integrated solution offering comprehensive security and built-in redundancy of operations based on the concept of a unified messaging and communication
application. It should provide for a single, common process to issue alerts or other communication requests over multiple protocols and devices.

SYSTEM FEATURES
Any proposed System shall, at minimum, include the following features:

  • Integrated Public Alert & Warning System (IPAWS)
  • Multiple Groups for Messaging (i.e. General Public, Employee Groups, Other Internal Groups, etc.)
  • Public will be allowed to opt-in and/or opt-out at any time, editing their own information and desired alert types
  • Emergency & Non-Emergency Messaging via Text, Mobile App, Phone Call (Cellular & Landline), Email, and City’s Social Media
  • Geo-Targeting Capability (at minimum, point with radius; City prefers free form selection
    for targeted distribution)
  • Unlimited System Users
  • Unlimited System Administrator Users
  • Unlimited Calls and/or Text Messages
  • Initial Training for Administrators (Train the Trainer Approach)
  • Capable of Creating & Storing Template Messages
  • Reporting Capabilities (i.e. Pre-Formatted & Ad Hoc Reporting Tools)

SYSTEM ARCHITECTURE, INFRASTRUCTURE & SECURITY

  • System shall be fully hosted by Vendor requiring no additional hardware, equipment, storage, etc. by City
  • System shall be web-based providing the City the ability to access the System via a secure internet connection from any computer, tablet, or smartphone to send alerts and notifications.

The Christina School District is soliciting competitive proposals to provide a modern, robust communication and engagement solution. This solution must include website design, development and hosting, a mass notification system, and a mobile application.

This request for proposals (“RFP”) is issued pursuant to 29 Del. C. §§ 6981 and 6982.


Issued By:Virginia Community College Shared Services Center
Type:Request for Proposals (RFP)
Category:Non-Professional Services – Technology
Work Location: Various
Description:The purpose of this RFP is to solicit sealed proposals to establish a contract(s) through competitive negotiations for the purchase of a commercially available web based emergency alert notification system including implementation and training for the Virginia Community College System including its 23 colleges.

Fire and Medical Alert Systems (34015)
Emergency Radio/Telephone Systems (411, 911 etc. Dispatch) (83845)
Audiotex Voice Response Systems (88316)
Voice Mail Systems (88390)
Telecommunication Services (Not Otherwise Classified) (91579)
Warning System Services, Citizen (91595)
Alarm Services (99005)
Disaster Preparedness/Emergency Planning Services (99029)


Summary

Emergency Mass Communications Solution Bid Solicitation: S-16500-00000005 Header Information Bid Number: S-16500-00000005 Description: Emergency Mass Communications Solution Bid Opening Date: 05/13/2019 02:00:00 PM Purchaser: Erin Smith Organization: Secretary of State Department: 16506 – Information Systems Location: ISCIO – Office of the CIO Fiscal Year: 19 Type Code: Allow Electronic Quote: Yes Alternate Id: Required Date: Available Date : 04/22/2019 02:00:00 PM Info Contact: Contact Erin Smith at 503-986-2270 or via email at erin.m.smith@oregon.gov Bid Type: OPEN Informal Bid Flag: No Purchase Method: Open Market Pre Bid Conference: Bulletin Desc: Proposers are required to submit a written proposal covering the content requirements specified in the attached solicitation document. Vendors proposing qualifying products may be invited to perform a virtual demo for the agency. See the Attachments tab for complete information. Ship-to Address: Information Systems Division 255 Capitol St. NE Suite 180 Salem, OR 97310 US Email: servicedesk.sos@oregon.gov Phone: (503)986-0505 Bill-to Address: Business Services Division 255 Capitol St. NE Suite 180 Salem, OR 97310 US Email: purchasing.sos@oregon.gov Phone: (503)986-2204 Print Format: File Attachments: Intermediate RFP – Emergency Mass Communications Solution.pdf Form Attachments: Item Information Item # 2: ( 990 – 39 ) Vendors must attach their pricing, as per the Proposal Content Requirements (see the Attachments tab). Agency is seeking a web-hosted, software-based Emergency Mass Communications Solution, and is requesting pricing and proposed costs for software and support. (Note that pricing has been disabled for this item. All pricing must be included as an attachment to your Quote.) NIGP Code: 990-39 Emergency Systems Monitoring Service to include Alarms and Operational Readiness Reporting Qty Unit Cost UOM Total Discount Amt. Tax Rate Tax Amount Total Cost 1.0 LUMP SUM – Lump Sum Manufacturer: Brand: Model: Make: Packaging:

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Kiosk Manufacturer Association (KMA) Announces Research Panel, MCR and NRF

Press release BusinessWire Dec 13, 2019

WESTMINSTER, Colo.–(BUSINESS WIRE)–KMA’s ADA & Accessibility Research Panel serves as an ongoing feedback mechanism between KMA and the community. We invite companies interested in accessibility, associations dedicated to accessibility as well as users who are blind or partially sighted to join and share insights and opinions on accessible technology and more through focus groups, online questionnaires & telephone surveys. Join the KMA ADA research panel today and help shape the future of accessible media.

In tandem with the research panel, KMA invites you to take our ADA Accessibility Quiz and qualify for a free consultation review. Register for a free copy of our MCR (Mandatory Current Requirements) ADA Guidelines as recommended by the KMA at our recent meeting with the U.S. Access Board in Washington, DC. Take the quiz here.

NRF 2020 – Visit with us in NYC on January 12-14 at NRF 2020 at booth 1703. For a complete preview of KMA companies at NRF you can read our NRF 2020 Preview.

KMA News

If your company, organization, association, local, city, state or federal agency would like to participate at some level with the KMA, please contact craig@kma.global or call 720-324-1837

The KMA ADA Committee consists of Olea KiosksKioWareKioskGroupStorm InterfaceFrank Mayer and Associates, Inc.VisperoPeerless-AVMimoMonitorsKIOSK (KIS)Turnkey KiosksDynatouchAudioEye and Tech For All Consulting.

Thanks for the generous financial support of our GOLD sponsors Olea Kiosks | KioWare | Nanonation | Pyramid | Frank Mayer | Vispero | Zebra ZIVELO

Contacts

KMA
Craig Keefner
craig@kma.global
720-324-1837

Retail Cannabis Store Need Cannabis Self-Order?

Marijuana Kiosk News

FrankMayer and Paywana will be at the MJBizCon in Las Vegas Dec 11-13

Have a retail cannabis store in need of a self-ordering kiosk? Look no further. Watch how easy Paywana, our cannabis self-ordering kiosk software, is to use! Our Paywana kiosk software pairs perfectly with a Frank Mayer and Associates, Inc.interactive kiosk. Frank Mayer and Associates, Inc. offers wall-mounted, standing and countertop kiosks to best accommodate any environment. Learn more about Paywana by clicking the on the following link – https://paywana.com/. Check out the kiosk machines by Frank Mayer and Associates, Inc. by clicking on the following link – https://lnkd.in/eNpu2bf. hashtagkiosk hashtagkioskmachine hashtagcannabiskiosk hashtagcannabis hashtagretail hashtagcannabisindustry hashtagselforderingkiosk

Pictures from the Marijuana Cannabis Show

Jaws Kiosk – Vispero Storm Collaborate on Accessible Kiosk Solution

Vispero And Storm Interface Collaborate To Provide Accessible Interactive Kiosk Solution

  • December 4, 2019

JAWS ADA Logo CLEARWATER, Fla.Dec. 4, 2019  — Vispero, the world’s leading assistive technology provider for the visually impaired, is excited to share news of a partnership between Vispero and Storm Interface, combining the JAWS® screen reader with Storm’s assistive technology products to create the most accessible kiosk experience for users who are blind, have low vision, or limited dexterity.

Storm Interface logo for assistive technology According to Matt Ater, Vice President of Business Development at Vispero, “Storm Interface’s dedication to a usable and accessible experience equals Vispero’s ongoing mission to serve users who are blind or who have low vision. The partnership between Storm and Vispero brings together two leaders in assistive technology and establishes greater usability of kiosks.”

The kiosk version of JAWS software has added support to make it easier than ever to integrate Storm Assistive Technology devices into a kiosk solution. Peter Jarvis, Storm Interface Vice President, shares, “Storm is delighted with the additional functionality provided by the screen reader in JAWS. This additional functionality will deliver a more complete and accessible experience for users of Storm ATP (Assistive Technology Products).”

JAWS Kiosk features that support Storm-ATP Devices include the ability to autostart JAWS upon insertion of headphones, the delivery of a custom welcome message, standardized keypad integration, the ability to customize additional button functionality, and an auto stop/session end function upon the removal of headphones.

Mark Riccobono, President of the National Federation of the Blind states, “Members of the National Federation of the Blind applaud the collaboration between Vispero and Storm Interface toward the continued development and implementation of accessible kiosk systems. As kiosks are an ever-growing gateway to banking, shopping, accessing healthcare, and applying for and receiving public services, it is essential that the blind have access to these systems in order to live the lives we want. We appreciate that both Vispero and Storm Interface have been, and will continue to be, receptive to the feedback and recommendations of the nation’s blind.”

This collaboration will help kiosk manufacturers meet accessibility requirements for federal government, banking, healthcare, hospitality, retail, transportation, and more.

About Storm
Storm Interface have designed and manufactured secure, rugged and reliable keypads, keyboards and interface devices for more than 30 years. Storm products are built to withstand rough use and abuse in unattended public-use and industrial applications. Storm Assistive Technology Products are recognized by the Royal National Institute for Blind People under their “RNIB Tried and Tested” program.

About JAWS Kiosk
JAWS Kiosk is a collaboration between The Paciello Group (TPG) and Freedom Scientific (sister companies under Vispero) which provides JAWS screen reading software for kiosks, technical implementation, and consulting services.

Contact Laura Boniello Miller at lmiller@vispero.com or your TPG sales representative for information.


JAWS Kiosk Vispero

Gold Sponsor – Vispero – ADA Accessibility Software Consultant

Peerless-AV Joins the Baseball Trade Show During the MiLB Winter Meeting 2019

Outdoor TV & Smart City Kiosk

Outdoor Kiosks The latest news from Peerless-AV.
The Official Digital Display Partner of the MiLB will be exhibiting at the upcoming Baseball Trade Show during the MiLB Baseball Winter Meetings (Dec 8-12).
The company will be showcasing technology ideal for stadiums and arenas, including its UltraView UHD Outdoor TVs and Smart City Kiosks.
Below and attached please find the press release with more details.

SAN DIEGO – December 6, 2019 – Peerless-AV®, an award-winning designer and manufacturer of innovative audio and video solutions and accessories, is pleased to be exhibiting at this year’s Baseball Trade Show during the Minor League Baseball (MiLB) Baseball Winter Meetings, December 8-12, 2019.

Exhibiting at Booth #514, Peerless-AV and its team of experts will be showcasing a variety of AV solutions, including the UltraView™ UHD Outdoor TVs as well as the Smart City Kiosk. The solutions on display have been incorporated into stadiums and are proving to create a positive experience for fans and staff alike, keeping attendees and staff updated with scores, weather trends, social media updates, and more. In attendance from the Peerless-AV team include CEO, John Potts, Executive Vice President, Nick Belcore, Vice President of Sales, North America and APAC, Brian McClimans, Senior Director of National Accounts, Rich Fiorino, and Senior Director of Business Development, Kevin McDonald.

“Working with MiLB and collaborating together on optimizing fan engagement in stadiums across the U.S has demonstrated the positive impact that digital signage and AV can have on the fan experience,” said Nick Belcore, Executive Vice President, Peerless-AV. “With new sports venues costing up to one billion dollars, franchises are deploying partners like Peerless-AV to consult on and implement technology to provide a digital platform for fans to engage in a way that is most relevant to them. The result is an optimized experience for a significant diversity of fans.”

Earlier in 2019, Peerless-AV began a multi-year partnership with the MiLB to become the league’s “Official Digital Display Partner.” By the end of 2020, Peerless-AV plans to have its AV technology in over 40 MiLB stadiums across the U.S.

The MiLB Winter Meeting brings baseball executives and industry leaders together for 5 days of networking, informational workshops, discussion of innovative industry trends, and the exchange of new ideas as well as best practices. Events include the Diversity in Sport Forum, the PBEO Job Fair, the Women in Baseball Leadership event, Baseball Gala, and more.

To learn more about the 2019 Baseball Trade Show and MiLB Winter Meetings, visit https://www.baseballwintermeetings.com/.

Connect with Peerless-AV via social media on TwitterInstagramLinkedInFacebook, and YouTube.

About Peerless-AV

Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

Media Contact

Beth Gard

bethg@lotus823.com

(732) 212-0823

More Peerless News

InfoComm 2019 – Peerless InfoComm Outdoor Kiosks and Smart Kiosks #3429

Peerless-AV® Launches New Diamond Level of the Certified Installer Training Program

Join Our Accessibility Research Panel

Join Our ADA Research Panel

KMA ADA Accessibility Certified KMA’s Accessibility Research Panel serves as an ongoing feedback mechanism between KMA and the community. We invite companies interested in accessibility, associations dedicated to accessibility as well as users who are blind or partially sighted are invited to join and share insights and opinions on accessible technology and more through focus groups, online questionnaires and telephone surveys. Join the KMA ADA research panel today and help shape the future of accessible media.

Your privacy is very important to us and we want you to feel comfortable engaging with us online. KMA’s Privacy Policy is posted here and we encourage you to review it and contact us at info@kma.global with any questions or concerns.

How to Join

To register for the KMA Research Panel please fill out the form below or call 1-720-324-1837.


Types of Research

​KMA is committed to learning more about the interests of the blind and partially sighted community across the world. Panel members will be asked, at different times during the year, to participate in information-gathering projects, which may include:

Focus Groups

​A focus group is a form of research in which a group of people share their perceptions, opinions, beliefs and attitudes towards a product, service, concept or advertisement. Questions are asked by a moderator in an interactive group setting.

Online Surveys

​Online surveys are usually used with a large group of people so the answers can be statistically reviewed and analyzed. This type of survey can range from being short with just a couple of questions or long with in-depth areas being explored with many questions.

Telephone Interviews

​A telephone interview is a process of data collection using a standardized questionnaire and calling panel members. It is a great alternative when online access isn’t the preference for respondents.

Roundup Kiosk News

Interesting Self Service news we’ve seen.

Here is a blog post where we make note of interesting news from around the globe. We don’t formally post these but we do find them notable for multiple reasons usually.

December Kiosk News Roundup 2019

Californians are turning to vending machines for safer water. Are they being swindled?
https://www.theguardian.com/us-news/2019/dec/02/california-water-vending-machines-quality

November Kiosk News Roundup 2019

Senecas to open sports betting at three WNY casinos10 shareshttps://www.newyorkupstate.com/casinos/2019/11/senecas-to-open-sports-betting-at-three-wny-casinos.htmlHogansburg in northern New York. Under New York state law, sports bets can only be placed in person, through a betting window or kiosk physically located inside a casino. There is no online or mobile sports betting through phones or other devices. Bets can be
Moe’s Southwest Grill To Open First All-Digital Restaurant In Oakland136 shareshttps://pittsburgh.cbslocal.com/2019/11/26/all-digital-moes-coming-to-pittsburgh/Mayer and Associates, a company that designs and sells kiosks to restaurants. Anzia said both customers and restaurants like them. “One of the biggest impacts we’ve seen with self-ordering kiosks, restaurants are seeing an uptick of 25 to 30 percent on
CLEAR’s Latest Expansion: Chicago-O’Hare Terminal 1by Kyle Potter . 37 shareshttps://thriftytraveler.com/clears-latest-expansion-chicago-ohare-terminal-1/signed up (more on this shortly) and finalized your registration, you simply head to the CLEAR lane, confirm your identity at a kiosk, and get whisked away to the front of the TSA line by a CLEAR ambassador.     So what’s stopping you? Likely the high price
Three Square Self Pay Market opens at CherryVale Mall2 shareshttps://www.wifr.com/content/news/Three-Square-Self-Pay-Market-opens-at-CherryVale-Mall-565492691.htmlself-pay basically comes from not being bothered by lines and such.” Ward says there’s a tutorial on the check procedure at the kiosk. The market is also under 24-7 surveillance, so if a customer has a question, they can reach someone within minutes.

 

 

First All-Digital Restaurant In Oakland

By Jon Delano

Excerpt:

“There are 750 Moe’s Southwest Grill locations in the country. We’re going to be the first of what we’re calling all-digital Moe’s,” Mike Geiger told KDKA money editor Jon Delano on Tuesday.

All digital restaurant image
Click for full image

All-digital, meaning you order and pay for your food on an app or at a kiosk, said Geiger, who owns eight Moe’s in this region with his partner.

“With the age of the audience and the desire of less interaction and quicker service of that audience, we want to meet what our customers want,” added Geiger.

“Millennials love the kiosks because they grew up in the technological realm where they’re interacting with phones and with tablets all the time. So this is just a natural progression for them,” said David Anzia, senior vice president at Frank Mayer and Associates, a company that designs and sells kiosks to restaurants.

Anzia said both customers and restaurants like them.

“One of the biggest impacts we’ve seen with self-ordering kiosks, restaurants are seeing an uptick of 25 to 30 percent on the orders that are being placed by the customers.”

According to a survey by the National Restaurant Association, 38 percent of millennials have already ordered food via kiosk versus 18 percent of baby boomers.

Read full article at

More on Frank Mayer

FMagazine Fall 2019 – Accessible Kiosks, Merchandising Displays and Best Design

 Accessible Kiosks – Fall 2019 FMagazine

FMA Mag The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide. The FMagazine Fall 2019 issue includes articles on:

  • How self-service kiosks will shape the future of grocery
  • Making kiosks accessible for everyone
  • Merchandising displays – getting the best design without blowing the budget

The FMagazine this issue includes a writeup by Peter Jarvis of Storm Interface on recent activities of the KMA and ADA.

Peter Jarvis article
Click for full size

TDS touch introduces IP65 industrial touch display

ip65 touchscreen IP65 Touchscreen Announced

As digital signage and kiosks of self-service devices gradually move from indoor lobbies to semi-outdoor and outdoor locations, TDSTOUCH has introduced the 37 series industrial touch displays to meet the needs of a stable 7 day X 24 hour operation in a complex external environment. 37 series industrial displays have the following features:

  • 3MM thick aluminum alloy front panel, anti-collision
  • front frame conforms to IP65 level protection standard
  • 10 point projection capacitive touch screen
  • touch cover explosion-proof treatment, hardness up to 7H
  • anti-interference industrial grade driver board
  • brightness can be customized
  • automatic adjustment according to ambient light
  • both rear mounting hole and VESA hole can be installed
  • support operating temperature range -10 degrees to 55 degrees

IP65 touchscreen

TDS37 series can provide 10.1 inch / 21.5/15.6/17/18.5/19/10.4/15 inch a variety of sizes, according to the customer can choose different application configuration. For more product information, please visit our website or contact our office. 

Contact Info:

Website:WWW.USTDSTOUCH.COM

Tel:408 850 7128  Emailtdstouch@gmail.com

Address5201 Great America Parkway, Suite 320

Santa Clara CA 95054.

 

Turnkey Bill Payment Kiosks

New Turnkey Bill Payment Solution

Olea has released a new bill payment website.   Payment Kiosk by Olea.

Excerpt: Kiosks that handle cash and other forms of payment are the most complex of self service kiosk designs. Don’t trust just anyone to design and manufacture your next financial service kiosk.  Led by Olea Kiosks we work with best-in-class partners to bring you a complete bill payment solution.

Franklin Bill Payment Kiosk
New Franklin Payment Kiosk

Payment Solutions cover a large range of situations from the simple purchase to more complex deployments.

We offer two turnkey solutions at this time: The Caddo and also the The Creek. Bill payment available for purchase, lease or operation (revenue share) and beginning at $30K complete solution.

We offer three different base  + custom models for bill payment.

Applications range from your basic bill payment (paying your Comcast bill for example) to alimony to robust mobile bill pay. Indoor, Outdoor, Wall Mount, Standup, Countertop, Drive Thru.
Underbanked, non-banked and the kiosk industry
Some of the strongest growth the kiosk industry is seeing these days is in the self-order arena, specifically in fast-food restaurants. Those transactions are typically $20 or less, right in the sweet spot for cash usage.
Billpay kiosks are growing in popularity as well, targeting underbanked consumers or those who don’t have the ability to pay bills online. Some of the deployed applications include water bill payment, electricity bill pay, gas bill pay and light bill pay. 30% (and rising) of the US population is lower class living in apartments, renting housing. 25% of the US population is unbanked or underbanked according to a 2017 survey by the Federal Deposit Insurance Corp and that number is considered low. Again, the type of people who are likely to favor cash.
So if credit cards are the only payment option, a company that relies on self-service kiosks may be missing out on substantial revenue opportunities.
Still, accepting cash does present obstacles deployers need to overcome. And with the use of alternative forms of payment on the rise, deployers need to plan for those as well.

Payment Kiosk Franklin Olea PDF Brochure

Bill Payment Functionality Examples

Centralized electronic bill presentment and payment portal for customers of the city.

– Provide custom API’s or batch process to support non-integrated systems.
– Provide self-service abilities such as AutoPay, interactive pay by text, interactive email, and scheduled payment sign ups.
– Provide ability to pre-authorized payments including sending notification for expiring credit cards and utilize available database from visa and Mastercard. Manage rejected payments, sending notification to the customer and notifying city staff.
– Provide self-service to start or stop utility service or edit customer information on existing utility account. Or automatically generate orders for agency and provide an upload process for ownership and lease documents.
– Customer service rep assisted IVR capability. Provide the ability to track a customer’s call in-progress when passed to IVR for payment and assist customer needs if they need CSR (customer service rep) assistance.
– Ability to send friendly reminders, courtesy interactive email notifications and SMS text to accounts with a balance due.
– Automatic account linking for customers with multiple accounts, including linking of different bill types in single customer view.
– View multiple bills with a ‘consolidated’ view.
– Single payment capability for multiple bills and multiple bill types, and correct application of relevant service fees.
– Provide an itemized detailed receipt where one or multiple services are being paid for, and indicate where service fees are being charged to the customer.
– Provide ability to make payments via Web, Mobile, IVR, Kiosks, and POS systems.
– Reconciliation and reporting capabilities. Create adhoc and custom reports during implementation phase to meet our requirements.
– Implementation services.
– On-going technical support and maintenance of the portal site.
– Detailed reporting for fee statements and most efficient solution for charging fees.
– Flexible solution allowing the city to absorb credit card fees for most transactions and pass along credit card fees for selected transactions.
– Product and solution will be in compliance with city specific rules governing transaction fees or service fees.
– Allow the following transaction types: Credit Card, Debit, Check, Cash, ACH and trust account payments.
– Portal shall provide for payments and funds from different departments to be directly deposited into proper city account with unique identifiers to ensure that the funds are appropriately credited to the respective accounts.
– Handle dispute resolution and repudiation for non-ACH transactions.
– PCI Level 1 compliance and other information security standards.
– Allow point-of-sale (POS) transactions in various locations across multiple departments to include cashier stations, wireless transactions (kiosks) and portable device card transactions for use in the field. Provide necessary equipment for these services.
– Provide necessary equipment for these services.
– Provide citizen mobile application for web portal (iPhone, Android, tablet device, etc.) or provide mobile adaptive website
– Provide continuous availability of web portal with system redundancy and “up-time” guarantees or contingencies.
– Help desk and assistance point of contact for both the citizens or users of the portal and city administrators and accounting personnel.
– Provide the ability to utilize chip technology or develop in the future.
(2) Contract term will be one year.


Bill Payment News Release — Here is preliminary presss release on the Franklin

Olea Kiosks Introduces The Franklin Bill Pay Kiosk

LOS ANGELES, Calif., October 9, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Pay kiosk as the newest addition to its self-service line-up.  This secure and versatile kiosk is built to handle payments of any kind, anywhere.

The Franklin Bill Pay kiosk has the ability to accept and dispense dollar bills, dispense coins, read checks and take credit card payments.  Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.

This kiosk was introduced for those industries that still have a high number of cash-paying customers.  “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers and compatibility with almost any software application.

The Franklin is perfect for any cash-paying application including Bill Payment, Retail Transactions, Ticketing, Food Ordering, and Hotel Check-in which makes it an ideal candidate for casinos as they can deploy the same look and feel across a number of different guest services. (if we can get the Casino page updated we can link it here)

The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17.  Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, betting applications and food ordering. You can find more information here:

About Olea Kiosks:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975.  Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

Major Bill Pay Kiosks Projects Background

  • Verizon Mobile Bill Payment
  • AT&T Mobile Bill Payment
  • Comcast Cable Payment

Related Bill Payment Kiosk News

Where is EMV for Kiosks in 2019? An EMV Update

Bill Payment Kiosk Provisioning – Industry Whitepaper

The benefit of bill-payment kiosks

Self Order Kiosk for QSR – Broncos Technology – Mashgin, Aramark, Appetize

A fan uses the visual-recognition system to purchase concessions at Empower Field at Mile High earlier this fall. Credit all photos: Paul Kapustka, MSR (click on any picture for a larger image)

Read full article by

Can technology finally help improve one of the biggest pain points in the game-day experience, namely waiting in line for concessions? At the Denver Broncos’ Empower Field at Mile High, a number of new technology initiatives debuted this year, all designed to improve the fan experience around concession purchases by providing more choice and streamlined checkout procedures.

While there are no hard numbers yet on the experiments, a Mobile Sports Report visit to Mile High earlier this year saw heavy use of the new technologies, which mainly include touch-screen ordering and payment systems as well as an innovative visual-recognition device to tabulate items in grab-and-go scenarios. A few quick interviews with fans at the stands got mixed reactions on whether or not the new technology actually speeded up the processes, but some stopwatch clocking showed speedy checkouts, especially those using the visual-recognition technology, where items are placed on a scanner bed which then quickly recognizes and tabulates the total on an attached payment screen.

For those of us who are now (maybe unwillingly) becoming accustomed to checking out our own items at supermarket self-checkout terminals, the Broncos’ stands that utilize the visual-recognition devices (from a company called Mashgin) are far easier to use than trying to scan a barcode for each item. At Mile High, the scanners are the perfect endpoint for a series of stands called “Drink MKT,” which are basically spaces with coolers filled with multiple beverage choices, from bottled water through multiple types of beer and other alcoholic drinks, including $100 bottles of John Elway Cabernet. At those stands fans simply walk in, choose what they want from a cooler and queue up for the scanners. When items are placed on the scanner beds the system’s cameras detect the items and generate a total bill, which is paid for by credit card on an attached terminal. Human-staff intervention is only needed to check IDs and to help fans open up the beverages before they leave the stand.

Editors note: lots of pictures included in original article

Read full article by

Dennys Tablet Kiosk – Presto Selected Exclusive Pay-At-Table Technology

Denny’s Tablet Kiosk is Presto Pay-At-Table

Press Release

Presto has been selected to deploy its industry-leading pay-at-table tablets at participating Denny’s restaurants across America

Dennys tablet kiosk
Click for full size

Presto, the restaurant industry’s end-to-end front-of-house (FOH) technology platform, has been selected by Denny’s, one of America’s largest full-service family restaurant chains, as the exclusive provider of its guest-facing pay-at-table solution. The solution is designed to provide a superior guest experience, real time payments, and a range of operational benefits.

This partnership with Presto will enable Denny’s to offer their guests a powerful, next generation pay-at-table experience. It will also deliver a significant return on investment by generating additional revenue streams, faster table turns, low processing costs, and improved loyalty program enrollments leading to more repeat visits. The Presto tabletop tablets have an intuitive user interface offering other rich guest features such as consumer feedback surveys and loyalty program integration. They have a low profile and space-saving industrial design, which does not intrude upon the dining experience.

Before making this strategic decision, Denny’s conducted a thorough evaluation of Presto through pilot testing. The Presto tabletop tablets proved to be easy to use and were well received by both restaurant staff and guests. Denny’s was also able to identify and measure a variety of tangible benefits generated by Presto. These include improvements in staff efficiency, generation of a robust premium content revenue stream, and a significant increase in guest feedback via Presto’s survey feature.

“We like to empower our operators with solutions that make sense for their business,” said Dave Coltrin, Denny’s Vice President of Guest Experience & Marketing Intelligence. “Presto’s next-generation tabletop tablets present a unique, cost-effective opportunity for our operators to deliver a superior guest experience and streamline in-restaurant operations.”

Presto tabletop tablets are the most secure and support the widest range of pay-at-table options in the industry. They are also a unique platform to offer promotions, upsells, entertainment, and guest surveys — all of which can be refreshed every couple of days. Presto’s pay-at-table experience supports all the latest EMV and mobile payment technologies, including Apple Pay, Android Pay, Samsung Pay, Chip-and-PIN, Chip-and-Signature and PIN-Debit.

“We are excited to be selected by Denny’s as their exclusive pay-at-table technology partner,” said Rajat Suri, Founder and CEO of Presto. “This is a validation of the strong value offered by the Presto platform and Denny’s desire to bring the most innovative technologies to their operators.”

With Presto, Denny’s guests will also benefit from the industry’s highest standard of payment security (that includes full P2PE encryption) and the fact that they can pay at the table without giving up control of their credit or debit card. After payment, receipts can be automatically emailed for signed-in guests, saving paper and maximizing convenience.

About Denny’s

Denny’s is one of America’s largest full-service family restaurant chains, currently operating more than 1,700 franchised, licensed, and company-owned restaurants across the United States, Canada, Puerto Rico, Mexico, Philippines, New Zealand, Honduras, the United Arab Emirates, Costa Rica, Guam, Guatemala, the United Kingdom, Aruba, El Salvador, and Indonesia.

About Presto

Founded in 2008 at the Massachusetts Institute of Technology (MIT) and now based in Silicon Valley, California, Presto is transforming the age-old restaurant industry through the creation of innovative, enterprise-grade technologies. Offering the industry’s end-to-end front-of-house (FOH) technology platform, Presto enables revenue growth and profitability while enhancing guest experience. The highly customizable platform includes powerful solutions for guests (kiosk, mobile, tabletop), servers (server handheld, line buster, wearable), and managers (analytics, AI, computer vision). Presto is currently the leading provider of front-of-house technology in the industry and is used by 10 out of the top 20 restaurant chains in the U.S. including Applebee’s, Denny’s, and Outback Steakhouse.

Micromarket Kiosk Requirements – Models For Micromarket Retail Application

TAGS: vending, micro market, micomarket kiosk, Olea micro market kiosk, Olea Kiosks Inc., Frank Olea, self-checkout systems

CERRITOS, CA — Olea Kiosks Inc. has two kiosks designed for micromarket developers and operators.

Source: www.vendingtimes.com

Olea’s systems come with 19″ touchscreen monitors and barcode scanners that can be used for products, loyalty cards and cellphones. They accept cash, credit cards, Apple Pay or payment through biometrics, and both models are available with either PCI- or EMV-compliant devices. They can be accessed by landline, Wi-Fi or cellular connections.

Typical functions and requirements:

Vendor needs to provide retail and micro market (kiosk) POS system.
– POS or Kiosk Software,
• The software system must be designed to run on a counter top or alternatively a tablet and integrate with a tablet stand for ease of use for operator and customer,
• Key capabilities include online payment processing, sales reports, inventory and digital receipts, as well as analytics information,
• The software must,
o Provide regular free updates with new features on a regular basis,
o Allow users to populate a spreadsheet with historic sales data for tax calculations,
o Work offline by providing a recording of transactions even when the internet is down by storing the data locally, and automatically sync all information when users can access the internet again,
o Allow users to manage details such as names, quantities and prices, as well as features such as credit card processing, discounts, gift cards, refunds, and a barcode scanner,
o Include all credit card processing. (Magnetic-stripe cards, EMV chip cards, Apple Pay, Google Pay, Samsung Pay, NFC cards),
o Be able to support credit card swipe, chip readers and contactless tap and go transactions,
o Be able to operate in a Micro Market and Retail area for self-serve service,
o Have the ability for customers to pre-order food,
o Have the ability to conduct online marketing campaigns,
o Meet all PCI data security standards with fraud monitoring, dispute management, chargeback protection, payment encryption and two-step verification,
o Have flat processing rate of 3.0% or lower,
o Provide 24/7 Technical Support,
– POS Equipment must include the following,
• POS Register (No Cash Drawer Needed),
• Customer display,
• USB Accessory Hub with minimum 4 ports,
• Mounting plate with cleat & Mounting toolkit,
• Connectivity, Wi-Fi, ethernet, USB accessory hub with enough ports to run included accessories,
• USB Receipt Printer,
• USB Bar Code Scanner with Stand,
• All equipment must have the ability to be secured, mounted or locked in place,
– Self-Serve Micro-Market (Kiosk) Equipment must include,
• Kiosk Register,
• Connectivity.

A contract term will be for one year.

How Self-Service Solutions Drive QSR Through Improved Customer Experience

QSR Customer Experience – Customer Study Survey

Excellent study from KIOSK Information Systems and Hathway on self-order kiosk CX and business impact

  • 75% of under 30s have used self-order kiosks
  • 60% of under 45s prefer kiosks over cashier ordering
  • 75% that order online also order in-store
  • And drum roll… – Customer that create their own order 30% more – >60% leave when more than 7 customer are inline

QSR consumers have heightened digital expectations and restaurant operators struggle to keep pace. Consumers are increasingly savvy and expect a highly personalized experience, one that is consistent across channels. Each time a consumer is exposed to an improved digital experience (i.e., Amazon, Google), their expectations are reset to a new higher level. How can restaurant operators gain a QSR advantage in this digital transformation?

To better understand this growing trend, KIOSK Information Systems and Hathway developed an industry survey and white paper. Results from this survey provide insights into QSR purchasing behaviors and customer preferences that pinpoint which factors can actually improve the customer experience and help drive significant gains.

Download the full case study


Why some shoppers steal at self-checkout

Self-Checkout Theft

Article excerpt originally posted on CBC 11/17/2019 and referred to us by QwickMedia

Self-checkout theft is an acknowledged problem, but what’s less talked about is who’s committing the crime.

Turns out, it may be someone you know — even you.

Perhaps an item you tried to scan didn’t have a barcode, so — pressed for time — you slipped it into your bag without paying, instead of flagging down a store employee for assistance.

You felt justified given the circumstances and figured the risk of getting caught was low. U.K. criminologist Adrian Beck calls this a crime of opportunity, one that’s turning average shoppers into “part-time thieves.”

“These aren’t people who are setting out in the day going, ‘You know what, I’m now going to go and steal some items from retailers,'” he said. “They’re just taking the opportunity that they are presented with at these machines.”

From 2016 to 2018, Beck studied retail sales losses caused by self-checkout theft and honest mistakes made by customers scanning their own items. The emeritus professor at the University of Leicester said it’s hard to differentiate between the two acts, because a customer’s intent is unknown.

Read full article posted on CBC 11/17/2019

ADA and Accessibility Quiz and MCR Guidelines for ADA

Self Service ADA Accessibility Requirements and Quiz

Kiosk Industry and KMA are offering a free consultation for ADA and Accessibility for your self-service project.  Also to assist, a downloadable PDF with current ADA, Section 508 and ACA regulations that are currently mandated.

Excerpt below —

Are your kiosks ADA-compliant? Typically prospects and customers will include a stipulation that the units be ADA-compliant.  We see many requests for proposals from city, state and federal agencies where that one line is the only line about ADA.

Section 508 and the ACAA only apply to federal correct?  The long answer is No [see Accessibility FAQ on kma.global]. They apply to everybody.

Almost all kiosks are ADA-compliant, to a degree. Most all likely will observe basic reach requirements but that is only one of over 30 standing regulations concerning hardware. And there are another 30 or so which apply to the software and interface.

So, go ahead and test your knowledge. You can also schedule a free consultation.

Take me to the Kiosk and Accessibility Update

QSR Self-Order Kiosks — McDonalds Flaw

McDonalds Kiosks —  Ordering Kiosks  major flaw

Editors Note: We never understood why McDonalds totally avoided cash for its customers.  The demographics would seem to require cash in order to serve customers. This is almost considering some users “disabled” and cannot be serviced at the kiosks and must go to the counter.  Cash2Card systems tied in with biometric facial recognition and loyalty would seem to be a magnitude more effective.  The only variable being cash collection at the service machine.

Excerpt from Financial Post — McDonald’s Corp. has pitched self-ordering kiosks as a key part of its plans to boost sales by improving technology and renovating restaurants. But it turns out the kiosks aren’t usable by a significant slice of McDonald’s customers: cash payers.

The Big Mac seller is leaning hard into digital ordering and technology improvements to attract on-the-go customers, but a recent test shows the kiosks may need to be replaced or retrofitted to accommodate cash transactions. About 6.5 per cent — or 8.4 million — of U.S. households don’t have a bank account or a debit or credit card, preventing them from using McDonald’s kiosks that are in about 9,000 domestic locations.

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Thanks to Ross at Qwick Media

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More McDonalds Kiosk News

QSR McDonalds Kiosk News Watch

Inside Times Square McDonalds flagship – CNBC

Smart City RFP Digital Signage

Smart City RFP, Digital Signage RFPs and More

Smart City RFP
Smart City Concept

Smart City RFPs and Digital Signage RFPs go hand-in-hand and lots of cities are looking at new infrastructure.  We track those.  These days that means smart transit, smart transportation, smart lighting, automation, EV vehicles, Self-Driving.  It’s a big basket for sure. Part of IoT trends in self-service.

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He reviews Smart City and Smart RFPs from around the industry.

Smart City News Highlight

  • 11/14/2019 — The city of Las Vegas Mobility Master Plan proposes to purchase 3 new electric or plug-in hybrid electric vehicles and deploy a pilot first phase of demonstration projects throughout the city’s Downtown / Innovation District, including AV/CV/EV testing, electric vehicle charging, smart wayfinding, and other infrastructure supportive of autonomous, connected, and electric vehicles. Estimated Completion Date: 06/30/2020
  • 11/4/2019 – Baltimore IKE Smart City Kiosk. A new Interactive Kiosk Experience (IKE) by IKE Smart City was installed this week.
  • 10/8/2019 – Detroit IKE Project Privacy Concerns

Here are curated Smart RFPs and project plans

Related News

News on the Internet we like

Oct 15 Nokia Demos Smart City in Hanoi – Nokia ran a trial of a smart city management platform in Hanoi to show off its real-time automation and analytics capabilities to Vietnam-based Viettel, a military-run mobile operator.

Oct 15 — Link —  IoT and Smart Agriculture Are Building Our Future Cities Today
The 9.6 billion people expected to live on the planet by 2050, and with 70 percent of them in urban areas, IoT is pushing smart agriculture in smart cities.

Newark to offer Link Smart City Program

4/9/18 — announced last week the city’s plans for LinkNWK, a communications network of sidewalk kiosks that will provide residents and visitors of Newark with free gigabit Wi-Fi, mobile device charging, free phone calls to anywhere in the U.S., access to municipal services, maps and directions, and real-time local information on city streets. There will be no cost to taxpayers or users as it is supported through advertising on the Link kiosk displays.


Digital kiosks coming to Harrisburg

City council is mulling a resolution that will allow New York City-based Smart City Media LLC. to install about 25 digital kiosks to provide information to residents and tourists.  These kiosks – called CityPosts — will stand about 8-feet tall and have 55-inch screens on both sides, chief marketing officer Mike Mainthow said in a phone interview today.

LinkNYC Will Show Bus Arrival Time Info — LinkNYC’s 55-inch screens in those Brooklyn neighborhoods will now show arrival info for buses that are a short walk away from a particular kiosk.


Panasonic is building a ‘smart city’ in Colorado with high-tech highways, autonomous vehicles, and free WiFi

The company is now building “smart city” infrastructure near Denver, Colorado, with the goal of turning the area into a “smart city” by 2026. The initiative is part of a larger Panasonic program Panasonic called CityNow. Although the definition of a “smart city” varies depending on who you ask, the term typically describes a metro area that prioritizes the use of technology in its infrastructure.

Who Will Own The Infrastructure In The Smart City?

The smart city was a major theme at the 2018 Consumer Electronics Show (#CES2018), hosted by the Consumer Technology Association.

How to improve community mobility in a smart city through public-private partnerships

Part of the smart cities movement includes managing how people travel and use the transportation network, as well as how cities collect data from vehicles and group travel patterns for better land use and transportation policy decision making.


Smart cities are boring. Give us responsive cities. | TechCrunch

https://techcrunch.com/2017/10/14/smart-cities-are-boring-give-us-responsive-cities/

Oct 14, 2017 – As an urban technologist, I’m often asked to give an example of a compelling smart city application that real people are using. But to be honest, …


The Rise of the Smart City – WSJ

https://www.wsj.com/articles/the-rise-of-the-smart-city-1492395120

Apr 16, 2017 – Cities have a way to go before they can be considered geniuses. But they’re getting smart pretty fast. In just the past few years, mayors and …


Smart cities | Cities | The Guardian

https://www.theguardian.com/cities/smart-cities

Interconnected technology is now an inescapable reality – ordering our groceries, monitoring our cities and sucking up vast amounts of data along the way.


IEEE Smart Cities: Home

https://smartcities.ieee.org/

IEEE Smart Cities is a global, multi-discipline cross-IEEE effort, through which IEEE seeks to help municipalities around the world address urban population …

The Problems With Smart Cities – Forbes

https://www.forbes.com/sites/forbestechcouncil/2017/…/the-problems-with-smart-citie…

Jun 19, 2017 – When envisioning all the possibilities of smart cities, it’s also important to consider the difficulties that could arise in creating them.


Variations on Project Example

Here is one for public safety circa March 2018 in California.

The City of xxxxxxxxxx (“City”) seeks to partner with
technology providers who are working to improve and
enhance the urban environment through the use of smart city technology. For this Request for Proposals (“RFP”), the City seeks up to four Firms/Teams that can implement and demonstrate how camera, video, motion, and other sensor technology can be an effective tool in addressing public safety. Working in collaboration with the City and the xxxxxx County Sheriff’s Department, these Firms/Teams will demonstrate solutions that can enhance public safety in the City. This pilot project will allow the City and the SD to assess the utility, data management needs, cost effectiveness, and overall success of a smart city public safety program that could be scaled citywide in designated areas of the City. The size and density of the City, along with its large visitor population (especially during special events) provides a great environment for the testing and implementation of cutting-edge public safety technology. Up to four Firms/Teams will be selected.

The selected Firms/Teams will design and implement a
demonstration project for deployment over nine months. At least one location in the City will be assigned to each Firm/Team for implementation. The selected Firms/Teams will be provided a $10,000 stipend, distributed at determined milestones during the nine month duration of the pilot program. Selected Firms/Teams shall be required to comply with the City’s Privacy Guidelines. In addition to public safety applications, the City encourages camera and
sensor applications that can provide insights about how people interact in the City. For example, innovative companies are using cameras and sensors to measure volume and direction of pedestrian, bicycle, and vehicle trac. Such programs can inform city planning and other municipal operations as collected data can be used to increase pedestrian and vehicle safety or increase economic activity. In addition, the City welcomes technologies that
protect privacy, such as use of anonymized data and real-time image scrambling.

Touchscreen FAQ – Are All Kiosk Touchscreens Created Equal?

Interactive Touchscreen Comparison

olea kiosk Interactive touchscreens come in several varieties. Here’s a quick overview of the types and the applications to which each is best suited.  Whitepaper by Olea Kiosks

Although interactive touchscreens have been around in one form or another since the late 1970s, over the past 10 years or so they’ve become an integral part of our lives.

In fact, thanks to the iPhone, tablet computers and similar devices, we’ve become accustomed to the idea that we should be able to touch the screens we see and get a reaction. Interactive touchscreens are a central feature of devices ranging from ATMs to wayfinding kiosks to the photo kiosks common in drugstores around the country.

A Research and Markets study valued the size of the interactive display market at $9.9 billion in 2015, with that market estimated to increase at a compound annual growth rate of 15.5 percent over the next five years, reaching $26.9 billion by 2022.

Interactive displays include a variety of technologies, though, and not every technology is suited to every application.

Touchscreen Type

Stacking them up

According to the industry trade publication Control Design, there are five main types of touchscreens: resistive touch, infrared touch, surface capacitive, surface acoustical wave and projected capacitive. Each has its advantages, disadvantages and applications for which it is best suited.

Resistive Touchscreen

A resistive touchscreen is made up of several thin layers, including two electrically resistive layers facing each other with a thin gap between. When the top layer is touched, the two layers connect and the screen detects the position of that touch.

“Resistive touch is a very old technology that some companies still offer as their go-to,” said Frank Olea, CEO of Olea Kiosks.

“It works great in places with dust and grease, such as fast food restaurants, and its low price point can make it attractive for those with a limited budget,” Olea said. “I personally don’t care for it because it makes the image on the screen appear hazy and it wears out over time.”

In addition, resistive-touch screens are unable to perform the multitouch functions that are becoming increasingly popular.

touchscreen technology OleaInfrared Touch

For very large displays, infrared touch is the most common application. Instead of a sandwich of screens, infrared touchscreens use IR emitters and receivers to create an invisible grid of beams across the display surface. When an object such as a finger interrupts the grid, sensors on the display are able to locate the exact point.

Advantages of infrared touch are excellent image quality and a long life, and they work great for gesture-based applications. In addition, scratches on the screen itself won’t affect functionality. In many cases, touch capability can be added to a display through the use of a third-party overlay placed on the existing screen.

On the downside, infrared touchscreens are susceptible to accidental activation and malfunctions due to dirt or grease buildup. They’re also not suited to outdoor applications. In addition, while adding an overlay is a relatively quick way to convert a large display into a touchscreen, extra care must be taken in mounting that overlay to ensure touches match the image displayed on the screen.

Surface Capacitive Touchscreeens

Surface capacitive screens have a connective coating applied to the front surface and a small voltage is applied to each corner. Touching the screen creates a voltage drop, with sensors on the screen using that drop to pinpoint the location of that touch. Advantages of surface capacitive technology include low cost and a resistance to environmental factors, while disadvantages include an inability to withstand heavy use and a lack of multitouch capability. Those screens are also limited to finger touches; the technology won’t work if the user is wearing gloves. DVD rental company Redbox uses surface capacitive screens in their kiosks.

Multitouch Touchscreen Technology

Other types of touchscreen tech offer the potential of more complicated functions thanks to their ability to sense several touches at the same time. Multitouch applications might include functions performed with two or more fingers, such as pinching or zooming of images. Larger displays might allow for interaction using two hands or even two users.

SAW Touchscreen

Surface acoustic wave or SAW displays use piezoelectric transducers and receivers along the sides of the screen to create a grid of invisible ultrasonic waves on the surface. A portion of the wave is absorbed when the screen is touched, with that disruption tracked to locate the touch point.

“We tend to lead with surface acoustic wave,” Olea said.

“The transparency of the glass on an SAW panel is pretty good and the touch tends to be very stable and not require frequent calibration,” he said. “On the other hand, it doesn’t work well outdoors or anywhere there is grease or high amounts of dust, such as near parking lots, in warehouses things like that. Also, you can do 2-point touch on SAW although pinching, zooming, and applications such as on-screen signatures don’t work very well.”

Projected Capacitive or PCap Touchscreens

Last on the list of dominant touch technologies is projected capacitive technology. PCAP is a relative of capacitive touch, with the key difference being that they can be used with a stylus or a gloved finger. Projected capacitive touchscreens are built by layering a matrix of rows and columns of conductive material on sheets of glass. Voltage applied to the matrix creates a uniform electrostatic field, which is distorted when a conductive object comes into contact with the screen. That distortion serves to pinpoint the touch.
Milan Digital Kiosk - touchscreen technology
Projected capacitive and its cousin surface capacitive are relatively new technologies, similar to what’s in a smartphone. Both offer opportunities not possible with resistive and infrared touch screens.

“Capacitive technology is born and bred for multi-touch,” Olea said. “And because the touch technology is embedded in the glass it offers superior resistance to wear, vandalism and gives you a very clear, bright screen.”

Olea uses projected capacitive technology in all of its outdoor kiosk products.

“Projected capacitive screens are still fairly expensive compared with other types of touchscreens, mostly because the technology is new and there isn’t a ton of high-quality manufacturers out there making them,” Olea said. “Metal can also interfere with the function of the PCAP technology, so the integrator or kiosk designer should know what they are doing to ensure the product works as advertised.”

Choosing a Touchscreen

The final determination

Ultimately, the type of touchscreen a deployer chooses to incorporate into their application will be determined by factors including the deployer’s budget, the environment in which the device will be placed, the function the device will perform and the deployer’s plans for any future applications.

Order entry screens in the kitchens of a small fast-food restaurant chains would obviously call for resistive touch technology, for example, while a 72-inch display in a hotel lobby or shopping mall would call for infrared touch. An “endless aisle” or catalogue lookup kiosk where a shopper may want to enlarge an image of a particular product might work fine with a surface acoustic wave or surface capacitive screen, while wayfinding kiosks on a college campus or city street would likely call for projected capacitive technology.

Perhaps the deployer has plans to implement more advanced functions down the road, and wants to future-proof their investment. In that case, they may need to choose between a surface capacitive or projective capacitive screen.

At the end of the day, the best way to choose a touchscreen best suited to the application for which it will be used is to work with an experienced kiosk vendor who is well-versed in the ever-changing regulatory environment. Olea Kiosks stands ready to help.

ADA and Accessibility Touchscreen Access

One interesting aspect of touchscreens is which ones should I use for disabled users with prosthetics?

The answer is you need to use Infrared or Resistive touch technology as the prosthetic will generally not have a path to ground and that is required for something like PCap.

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