Monthly Archives: April 2016

ADA Kiosk – Accessible Technology section launched on ADA.gov

ADA Kiosk Resources The Department of Justice has launched a new Accessible Technology section for ADA.gov, its Americans with Disabilities Act (ADA) Web site, to further assist covered entities and people with disabilities to understand how the ADA applies to certain technologies, such as Web sites, electronic book readers, online courses, and point-of-sale devices such as ADA kiosk issues.  Covered entities… Read More »

Whitepaper – Smart Technology & Interactive Retail

Smart technology consumer products are breaking the interactive retail barrier in creative, educational and experiential ways. Frank Mayer and Associates, Inc. sponsored a white paper, “Interactive retail opens the door to market growth”, delving into this topic and what to watch for in the coming year. An excerpt from the whitepaper: While more and more retailers offer experiential… Read More »

Panera 2.0 Initiative Gives Investors 10% Return!

Since 2012, Panera Bread has been driving growth in their restaurants and have invested in tablet kiosks (which is part of their Panera 2.0 initiative) to increase their sales and customer experience.

Source: www.linkedin.com

Nice breakdown on the positive “consequences” of expanding customer choices (aka omnichanneling if I may). In Panera’s case the increased rate of return is what counts to investors (and the Board of Directors).

 

More ways to order mean more orders in this case right? 

Retail kiosk Providing Endless Aisles & Happier Customers!

Success in retail is often measured by revenue-per-square-foot and customer satisfaction. Find out how retail kiosks can bring you more of both!

Source: www.olea.com

Some good points. Recommended read

 

  • 72% find them to be more convenient alternative
  • 55% use them when there is a line at the cashiers
  • 13% wanted to keep their transaction private
  • 12% did not want to interact with cashiers, and as a caveat, 20% of Millennials did not want to interact with cashiers

 

Success Story – Museum Kiosk using Table Kiosk

Declaration of Independence Museum Kiosk Purpose:  provide public interaction and access to Declaration of Independence via a museum kiosk and more specifically a multitouch table kiosk to let visitors sit and use. Client:  Albert and Shirley Small Special Collections Application Development:  Jim Gibson of Gibson Design Associates working closely with University of Virginia Librarian Robert Perkins Kiosk software:  KioWare… Read More »

Marijuana kiosk – the next self service revolution?

Marijuana Kiosk Next Self Service Revolution Source: kioskmarketplace Excerpt: The effort to legalize marijuana for medicinal or recreational usage has been long, but it is finally bearing fruit. Marijuana is legal for recreational use in Oregon, Washington, Alaska, Colorado and the District of Columbia. However, banks refuse to deal with the marijuana industry because cannabis remains on the federal list of… Read More »

Biometric security beyond the dunes

Would you expect to find a solution based on biometric technology that provides employees with fast and highly secure access to personal data in SAP in a vast and sparsely populated country like Namibia? Although I have been visiting this beautiful desert country privately for more than 20 years and have seen great achievements and

Source: blog.ts.fujitsu.com

Success story for biometric kiosks for employees. Fujitsu and SAP make it happen in Namibia

The Future Today: A Look at Smart Restaurant Technology

Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?

Source: www.foodabletv.com

Excerpt:  “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”

 

“Automating the ‘simple’ tasks like order entry and counting change will allow restaurants to provide improved speed-of-service and more value to their guests,” Woycik said. “Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y) and doesn’t have to be face-to-face (e.g., eatsa and drive-thru). All guests value food quality, order accuracy, and speed of service, which is what smart technology is improving.”

 

Rest of the story on Foodable.

SelbySoft certifies Elo to streamline POS experience for coffee, pizza retailers

Elo, a supplier of touchscreen solutions, announced SelbySoft Inc., a supplier of café point-of-sale systems, has certified three of Elo’s solutions for use with SelbySoft’s SP-1 POS software.

Source: www.fastcasual.com

Elo solutions, certified by SelbySoft, include the X-Series, E-Series and PayPoint all-in-one POS terminals. Elo said its X-Series is known for its configuration options that meet the needs of a wide variety of retailers. Elo’s E-Series is designed to offer commercial reliability with a small footprint while maintaining affordability. In addition, Elo’s new PayPoint platform delivers integrated functionality retailers demand, including a built-in, flip-to-sign touchscreen, barcode reader, cash drawer, receipt printer and customer-facing display. SelbySoft certified the PayPoint devices for Windows operating systems.

Coffee Kiosk McDonald’s counters Fight for $15 with automation

Calls for a minimum-wage hike nationwide and in Illinois are increasingly met with businesses’ use of technology to cut costs.

Source: www.illinoispolicy.org

The Fight for $15 campaign plans to target McDonald’s on April 14 as part of a new pre-Tax Day tradition, led by the Service Employees International Union, or SEIU. 
 
Chicago is one of 300 cities worldwide where strikes and protests are scheduled. SEIU has spent $70 million on its Fight for $15 campaign. The union’s Local 73 represents more than 28,000 government workers in Illinois and Indiana.
 
Protestors may want to stop by the McDonald’s at Adams and Wells to meet their replacement – an automated McCafé kiosk.

The store, which is anticipating Chicago’s minimum-wage increase to $13 an hour by 2019, is testing out coffee kiosks in the restaurant instead of having employees serve it. The kiosk features a touch-pad for ordering and paying. The screen also prompts customers to answer questions about their kiosk experience, giving the impression this is something that could be adopted as an alternative to hiring. This kind of automation, which replaces a human employee with technology, is one of the unintended consequences of Chicago’s minimum-wage increase.

It may not just be a coffee machine either. Other McDonald’s locations have used self-service kiosks with touch-screens for paying. And while self-serve kiosks don’t seem too unusual, San Francisco-based Momentum Machines has created a robotic hamburger-making machine the company claims can produce 400 high-quality burgers in an hour with minimal human supervision.

Panera Kiosks Keep Their Cool – iPad Kiosks Are Still a Thing…

This may be a smartphone age, but our lives are becoming a series of kiosk stops, from ATMs and supermarket checkouts to airlines and gas stations. And now, increasingly, there’s the fast-food kiosk. Kiosks have one main purpose: to save time. And an industry that dubs itself “quick service” has zero choice but to pay serious attention to any device that espouses to shave seconds—if not minutes—off each order. That might explain why such familiar names as McDonald’s and Panera Bread are spending millions of dollars to roll out touch-screen kiosks in stores.

Source: www.qsrmagazine.com

For Panera, it’s all about giving consumers digital ordering choices.

 

Then there’s that 500-pound gorilla in the room: Aren’t kiosks really about cutting back on labor costs? “How much labor can we remove from the service package until customers finally decide that self service means no service?” Muller asks.

 

Hurst insists this is not at all the case at Panera. In fact, he says, Panera locations that have kiosks typically spend more on labor costs than those without them.

On the whole, customers mostly love touch-screen kiosks, Hurst says, adding that “the kiosk is basically an iPad.”

 

Which is why Millennials, in particular, can’t keep their mitts off of them. “Kiosks are a way for us to be even more isolated from random human contact,” Muller says.

Security – How The Panama Papers Breach Happened

The news this week has been filled with the so called “Panama Papers” which have resulted in the resignation of at least one world leader, the Icelandic Prime Minister, and have caused controversy to surround others including Russian President Putin and British prime minister Cameron. The data involved was taken from a Panamanian Law Firm called Mossack Fonseca (MF) by a hacker and… Read More »

Interactive Kiosks for card games by Frank Mayer

Interactive Kiosks for Card Games by Frank Mayer Source: Frank Mayer April 5, 2016 – Embed displays interactive solutions for family gaming fun. Embed, part of the multinational entertainment group Helix Leisure, partners with Frank Mayer and Associates, Inc. to produce interactive game card kiosks for the gaming and family entertainment market. Embed is a worldwide provider of… Read More »

Kiosk Software – New KioWare for Android Update 3.7

Kiosk Software KioWare for Android Version 3.7 of KioWare for Android is now available. The latest release of KioWare for Android continues to support EMV certified mobile payments via Credit Call’s newest release of the mPOS CardEaseMobile framework (1.11).  KioWare for Android now also supports devices providing detection of user presence. Analytical Design Solutions Inc. (ADSI) has released… Read More »

Thin Client Kiosk – malerisch.net: Owning a thin client in less than two minutes

RT @m3g9tr0n: Pwning a thin client in less than two minutes//t.co/Y9FK57uVy2Source: blog.malerisch.netNormally, HP ThinPro OS interface is configured in a kiosk mode, as the concept of a thin/zero client is based on using a thick client to connect to another resource. For this purpose, a standard user does not need to authenticate to the thin client per se and would just need to perform a connection – e.g. VMware Horizon View. The user will eventually authenticate through the connection. The point of this blog post is to demonstrate that a malicious actor can compromise such thin clients in a trivial and quick way provided physical access, a standard prerequisite in an attack against a kiosk.

Source: thinclient.org

Tutorial on breaking and entering a thin client configured for kiosk mode.