Self-Service Kiosks Meeting Customer Service Needs

By | March 6, 2026
frank mayer customer service kiosk image

Last Updated on March 6, 2026 by Craig Allen Keefner

Self Order Kiosks & Customer Service Kiosks

Frank Mayer and Associates, Inc. introduces expanded line of self-ordering kiosks

GRAFTON, WI – Frank Mayer and Associates, Inc. is proud to present the latest additions to its self-service kiosk line. In addition to its original freestanding Approach floor unit, available as both a 32- and 22-inch touchscreen, the company has now expanded the roster to include a countertop unit, tablet, and wall unit.

The new line marries smart design with different sizes, offering an array of customization options and brand personalization – all while being backed by Frank Mayer and Associates, Inc.’s trusted name in delivering experience and unsurpassed quality in the interactive kiosk market.

From the quick service restaurant utilizing the freestanding unit to the luxury hotel looking for a countertop kiosk, the Approach line gives brands a wide selection of self-service kiosks to meet their specific needs,” says Mike Mayer, President of Frank Mayer and Associates, Inc. “The Approach kiosks provide solutions for any self-service environment.”
In addition to operating within quick service and fast-casual restaurants, Approach self-service kiosks offer functionality for a variety of other markets including retail, hospitality, automotive, home improvement, grocery, cannabis dispensaries, and more.

 

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Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk