Monthly Archives: March 2016

SlabbKiosks partners with Ingenico Group to provide EMV-enabled unattended payment devices

Las Vegas, March 29, 2016 – SlabbKiosks, a leader in self-service technology, announced today that it has partnered with Ingenico Group, the global leader in seamless payment, to bring secure, EMV-enabled unattended payment devices to the market. SlabbKiosks, well known for its customized kiosk solutions, will utilize Ingenico Group’s unattended payment solutions, and become a member of the… Read More »

We’re Going Places – Lilitab kiosks

Update from Lilitab Kiosks on recent projects including: Festival management – access control with badges and wrist bands. Extended battery life and 30% efficiency increase. Indianapolis Musuem of Art – interactive content as narrative for the pieces being shown in the gallery. LiveNinja Video Chat – retailers are beginning to use live video chat on premise to educate… Read More »

Why Your Retail Business Needs A Kiosk Survey | CustomerThink

Forget receipt surveys or email surveys, which only collect feedback well after the customer has left your store, and consider for a moment the advantages of capturing customer sentiment in the moment. Not only are customers more likely to remember the details of their experience, but you don’t have to rely on them to head home and plug in a survey URL.

Source: customerthink.com

Overall, the reasons to ditch receipt and email surveys and adopt kiosk surveys are plentiful. Kiosk surveys offer a more visually pleasing experience for the customer, and survey incentives like coupons or free gifts can be prominently promoted on the main screen.

It’s time to say goodbye to ugly web survey forms, and hello to beautiful iPad surveys. Your customers will thank you for it.

Kaiser Kiosk – Kaiser Permanente Health Center Puts Patients First

Kaiser Permanente CEO Bernard Tyson is rolling out his vision for the future of American health care in a series of new California clinics.

Source: www.fastcoexist.com

Nice read on new Kaiser user experience. Reminds me of new Centura hospital which just went in around the corner from me here in Denver.

 

The experience starts with the waiting rooms, which take their cues from retail and hospitality. At the Manhattan Beach outpost, the vibe is warm, West Coast modernism: There’s lots of wood, natural light, and inviting touches, such as a living wall of green plants. A pair of ATM–like kiosks near the front door allow members to check themselves in if they prefer not to wait for the tablet-wielding receptionist. They receive a text alert when the doctor is ready.

 

Kaiser’s new spaces are also about keeping costs low: They are designed to be more efficient at serving patients. The first 10 hubs are projected to boost the number of face-to-face visits per exam room by between 20% and 40% and to deliver overall square-footage cost savings of 10%, thanks to space-conscious floor plans, redesigned collaborative work flows, and investments in new technologies.

Montco gets five MindKare Behavioral Health Kiosks

The MindKare kiosk is a freestanding computer station with an interactive display screen that provides users with a quick and easy way to check on their mental and behavioral health. The kiosk asks users to take an online self-assessment, and provides information on mental and behavioral health conditions along with resources for local treatment options. The kiosk screens for conditions such as anxiety, depression and substance abuse.

Source: www.bizjournals.com

The HealthSpark Foundation, which formerly operated as the North Penn Community Health Foundation based in Colmar, Pa., is providing about $60,000 for the purchase, installation and related training for MindKare kiosks at five locations in Montgomery County. HealthSpark launched the initiative in a partnership with Screening for Mental Health Inc., a nonprofit organization based in Wellesley Hills, Mass., and the Philadelphia-based Thomas Scattergood Behavioral Health Foundation.

 

Russell Johnson, Spark Foundation’s president and CEO, said too often health assessment by primary-care doctors focuses on the neck down.

 

“There another part of the body that needs attention as well,” he said. “We know that early intervention for mental and behavioral health disorders is critical.”

RDM Releases New Single-Feed Network Check Scanners

RDM Corporation (TSX:RC), a leading provider of specialized hardware and software solutions for electronic payment processing, announced that it is now shipping its new EC9600i single feed (SF) network check scanner models. The new EC9600i SF models are an extension of the family of EC9600i auto-feed (AF) network scanners introduced last year.

Source: www.prweb.com

New networked check scanners make it easy for thin client and other devices to access networked scanner. Checks are up to 20% of transactions?

 

RDM’s EC9600i series network scanners simplify the check scanning process through RDM’s “one-touch” setup. Unique to the EC9600i scanner family, embedded software and industry standard networking protocol enable users to easily access the scanners securely over a network using their PCs, MACs, mobile devices or payment terminals, regardless of the operating system or browser and without additional hardware. The EC9600i scanners also work seamlessly in Citrix and other thin client environments.

Provision Interactive Expands into Middle East

From Yahoo Finance: CHATSWORTH, Calif., March 15, 2016– Provision Interactive Technologies, Inc., a subsidiary of Provision Holding, Inc., announced today that it has shipped its first HL40 display to its Middle East distributor

Source: finance.yahoo.com

The shipment is part of a 3-year distribution agreement with AOTEX SARL and could mean placement of as many as 100 units during its launch year.

Swedish central bank calls halt on moves to a cashless economy

While other central banks ruminate on ways to replace cash with digital currencies, Sweden’s Riksbank is kicking against the grain with calls fo

Source: www.finextra.com

Signed by Stefan Ingves, the Riksbank Governor, the letter states that the banks have reduced their cash handling services too fast, resulting in a lack of cash services in less populated areas in particular, but for the public in general.

 

Mike Lee, CEO of the ATMIA, says: “This is a victory for common sense and for the future balance of the Swedish consumer economy and I’d like to congratulate the Swedish Riksbank for seeing through the mirage of anti-cash propaganda in the media to reveal the basic economic right of free citizens to choose their own payment methods at all times, whether cash or digital.”

Payment Kiosk News – MoneyGram Wins Double Gold at 2016 PYMNTS Innovator Awards

MoneyGram (NASDAQ: MGI) has won two prestigious gold awards recognizing the company’s commitment to innovation at the 2016 PYMNTS Innovator Awards ceremony. The company won “Best Cash Innovation” for revolutionary kiosk solutions and also “Best Comeback Story” for MoneyGram.com‘s new state-of-the-art online platform.

 

Source: www.stockhouse.com

A very successful kiosk project with bill payment. Kudos to Kiosk Information Systems and all the partners. Key features include guest and repeat user experience, multiple languages, and minimal data entry for the customer. MoneyGram’s kiosks can be found inside more than 2,200 CVS locations in the U.S. as well as inside stores and post offices in Europe.

Digital Signage Solution, Touch Screen – DSE Wrap

Digital Signage Expo (DSE) iheld at the Las Vegas Convention Center in Las Vegas says it is the world’s largest and longest running conference and trade show exclusively dedicated to showcasing innovative digital communications for customer- and employee-facing organizations. From all the reports (listed below in pictures and comments) the show beat expectations.  The show may have been… Read More »

ATM maker turns to Dayton for software

Nearly seven years ago, when NCR began leaving its home of more than a century, much of its talent remained rooted in Dayton.

Source: www.mydaytondailynews.com

The ATM business has two distinct segments said Nancy Daniels, company executive vice president and chief operating officer. There are the ATMs used in banks and the machines used in convenience stores, hotels and elsewhere.

 

There are far more of the latter machines used in places outside banks, she said. And even in an era of debit cards, the amount of cash in circulation keeps growing, she said.

 

“We have about 70 percent of that market,” said Daniels, an NCR veteran now working at Nautilus Hyosung’s Irving, Texas headquarters.

Tightrope Media Systems to Unveil All-in-One Carousel Digital Signage Displays

ST. PAUL, MINNESOTA, March 8, 2016 – Tightrope Media Systems is developing a new all-in-one display system powered by its Carousel digital signage software. The all-in-one displays, to be shown at the Digital Signage Expo (March 16-17, Las Vegas Convention Center, Booth 1037) are ideal for interactive, information-based kiosks in busy consumer and visitation spaces. …

Source: www.ravepubs.com

Running on POE clients (AIO 22, 32 and 42 models). Cool stuff!

Redbox and Outerwall ‘explore strategic and financial alternatives,’

Redbox Photo Outerwall, the Bellevue, Wash.-based parent company of Coinstar, Redbox and other automated kiosks, says it “has initiated a process to explor

Source: www.geekwire.com

Outerwall, the Bellevue, Wash.-based parent company of Coinstar, Redbox and other automated kiosks, says it “has initiated a process to explore strategic and financial alternatives to maximize shareholder value” — raising the possibility, at least, that the company could be sold.

Google’s City-Fixing ‘Sidewalk Labs’ Is Finally Getting to Work

Nearly a year after launching, Google’s urban-facing initiative has hired a team and is getting to work.

Source: www.wired.com

What is Google doing with the data I wonder?  Meanwhile, the LinkNYC project is rolling forward. More than a dozen “links” are active along Manhattan’s Third Avenue, with another dozen coming soon. The plan is to expand to 7,500 within a few years. The kiosks don’t just spew WiFi like an open hydrant shoots water; they also gather intelligence on what’s happening around them—traffic patterns, noise levels, and air quality. “No static study will match that kind of tool,” Kaufman says. And cities around the world are interested in setting up similar networks.

 

Meridian InterAct Digital Signage Software

Kiosk manufacturer, integrator and software developer Meridian will introduce turn-key digital signage software application to market at Digital Signage Expo in Las Vegas this week.

Source: www.prweb.com

In January, Meridian partnered with Legends to deploy InterAct digital signage at Levi’s Stadium for Super Bowl 50. These kiosks allowed Super Bowl goers to browse exclusive merchandise that could be purchased at the NFL Shop retail stores located throughout the stadium. Meridian is currently working on numerous projects for the next deployments of the InterAct software application. “The great thing about InterAct is that it is modular and scalable,” said Gilder. “As we find that customers need particular features, we will continue to expand and grow the many capabilities of this product.”

The benefit of bill-payment kiosks

Next, you need to consider user security, since bill-payment kiosks deal with sensitive information. “At a minimum, this means your kiosk needs to meet EMV standards. Bill-payment kiosks need to have an EMV-certified payment system. This means that the data is encrypted from the moment the card is entered, through the kiosk, the gateway, the processor, and the vendor,” said Laura Miller, director of marketing, KioWare Software. In addition, you also need to keep your software and hardware up to date to close security loopholes.

One way to keep your kiosk secure is to use kiosk software to lock down the kiosk and prevent hackers from messing with sensitive data. “Kiosks need to be secured with kiosk software if they are going to be handling sensitive information, particularly of a financial nature. Anything else is a poor substitute that can put users and organizations at risk for data theft or leakage,” Miller said. “Kiosk software is built exactly for this purpose, with file download blocking, browser lockdown, clearing of private data, resetting the browser between users, and EMV-supported payment encryption to secure payment data.”

Bill-payment kiosks can provide great benefits to retail customers, as long as you keep the basics of availability, security and customer experience in mind.

Source: www.kioskmarketplace.com

“At a minimum, this means your kiosk needs to meet EMV standards. Bill-payment kiosks need to have an EMV-certified payment system. This means that the data is encrypted from the moment the card is entered, through the kiosk, the gateway, the processor, and the vendor,” said Laura Miller, director of marketing, KioWare Software. In addition, you also need to keep your software and hardware up to date to close security loopholes.

HIMSS 2016 – CTS

Field report from Joe Grove with CTS Healthcare booth #3065 at HIMSS 2016 in Las Vegas today. Here are some photos.  I like the new High Brite (courtesy Panel Brite) in particular. Great unit. New at the show From Health Care IT news: At HIMSS16 booth #3065, the vendor will unveil Kwerk to help mid-size and smaller provider… Read More »

Vancouver Airport installs BorderXpress Kiosks at Oakland

The passport control technology has been developed by Innovative Travel Solutions and is available at 24 international airports including, Chicago O’Hare International Airport (ORD) and Hartsfield-Jackson Atlanta International Airport (ATL). The technology also provides service in 26 different languages.Vancouver International Airport has introduced its BorderXpress automated passport kiosk solution at Oakland International Airport.

Source: www.internationalairportreview.com

Really like their designs. Vancouver has done a great job. The passport control technology has been developed by Innovative Travel Solutions and is available at 24 international airports including, Chicago O’Hare International Airport (ORD) and Hartsfield-Jackson Atlanta International Airport (ATL). The technology also provides service in 26 different languages.

SlabbKiosks Exhibits at HIMSS16

WLook for SlabbKiosks at booth # 8477 on the HIMSS16 exhibition floor in Las Vegas, Nevada. Las Vegas, Nevada (PRWEB) February 28, 2016 SlabbKiosks will showcase two (2) of its healthcare kiosks on the exhibit floor for the 2016 HIMSS Conference & Exhibition at the Sands Expo and Convention Center in Las Vegas, Nevada from …

Source: www.pressreleaserocket.net

Was hoping to get pictures of the units but its first day of show so likely pretty busy.

Clearwave to showcase self-service patient check-in solution at HIMSS16

ATLANTA, Feb. 29, 2016 /PRNewswire/ — Clearwave to showcase self-service patient check-in solution at HIMSS16. Kiosk and desktop demonstrations will…

Source: www.prnewswire.com

The Clearwave self-serve medical check-in system improves workflow, streamlines the check-in process, and increases patient engagement as a result of its implementation. Additional benefits include improved patient satisfaction and overall experience because of myriad benefits the system provides. According to company research, patients spend an average of 21 minutes in health care waiting rooms that do not use self-service check-in software. Meanwhile, patient check-in registration times were reduced to just three minutes for clients using the Clearwave system.