This post comes courtesy of our content partners at TechNode.Amazon Go, the cashierless store design announced in late 2016, coincided with a flurry of Chinese tech companies to create their own versions of unmanned stores. For them, 2017 been a fruitful year in developing their solutions tailored for Chinese consumers as well as in educating the market.
Source: www.thebeijinger.com
Some pretty cool stuff
Episode 36 of Retail Gets Real: McDonald’s franchise owner Carlos Mateos Jr. on careers at McDonald’s.
Source: nrf.com
Soon after renovating his father’s first restaurant, Mateos implemented technology like a mobile app and self-service kiosks, along with more service and product offerings like a bakery and table service. With automation prompting new aspects of the business, there is a greater need for the human element. “Come spend a day with me,” Mateos says to those who think robots might replace jobs.
US-based provider of integrated solutions for retail Provision Holding has secured 100% ownership of 650 kiosks in Rite Aid stores.
Source: www.retail-insight-network.com
The saga with Provision continues.
It seems that all anyone in the restaurant industry can talk about these days is off-premises dining. From mobile-powered delivery to kiosk-driven takeout and all of the other increasingly accessible food occasions outside the four walls, off-premises is revolutionizing how guests interact with food businesses—and how those businesses design their customer experiences.
Source: www.qsrmagazine.com
A look at the major restaurants and where they are going with Drive Thru
From Resa Private Limited — Opening Macy’s with 4 in-store locations this week, opening 50 Pop ups by Summer. We are looking for good talented 3D printing Techs.
https://www.linkedin.com/feed/update/urn:li:activity:6363900427720810498/
https://kioskindustry.org//3d-printing-kiosk-best-buy/
Nov 12, 2015 – Makers of the R1 +Plus desktop 3D printer, ROBO 3D was apparently looking for an eye-catching way to break the retail barrier, one that would display their product options, introduce consumers to the still-burgeoning technology, and be achievable on a very short timeline. Luckily, they were able to gain
There is endless talk in this business about connecting digital signage to customer experience, but it’s not that often that I see initiatives that get beyond those customers seeing something…
Source: www.sixteen-nine.net
Grocery in Canada allows ordering fresh vegetables that are picked for you.
With the passing of the 41st president, it’s worth remembering what may be his signature achievement.
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Richard Slawsky is an Educator and freelance writer, specializing in the digital signage and kiosk industries.Louisville, Kentucky Area |
The death of former president George H.W. Bush Nov. 30 at age 94 prompted a host of reminiscing in the media. Bush’s passing, many wrote, was the end of an era where politicians acted like ladies and gentlemen, treating friend and foe alike with dignity and respect.
Much of it was revisionism, of course. Bush’s Willie Horton campaign ad in his 1988 battle with Michael Dukakis is still discussed in political science classes because of its racial overtones. Many of the tactics used in his 1992 campaign against Bill Clinton, buoyed by the spread of the Internet, set the stage for the dysfunction currently plaguing both media and government. And one might argue that the effects of Bush’s handling of the invasion of Iraq are still being felt today.
Still, Bush guided the country through perilous waters as the Berlin Wall fell and the Soviet Union collapsed. And if there was something alive during Bush’s time that seems to be gone today, it’s the ability to compromise; for opposing sides to come together and accomplish something for the greater good.
On July 26, 1990, Bush signed what’s been called the most sweeping civil rights legislation enacted since the 1960s: The Americans with Disabilities Act. The signing came just weeks after the bill sailed through Congress with overwhelming bipartisan support.
And while the effectiveness of the ADA remains a subject for debate, there’s no doubt about its impact on the kiosk industry, the country at large and most importantly, the lives of people with disabilities.
Although the ADA was codified into law during Bush’s tenure, it has its roots in the three pieces of major civil rights legislation passed in the 1960s: the Civil Rights Act of 1964, the Voting Rights Act of 1965 and the Civil Rights Act of 1968. According to the Mid-Atlantic ADA Center, the Civil Rights Act of 1964 covered employers, those receiving federal funds and places of public accommodation such as restaurants and bus stations, prohibiting discrimination on the basis of race, religion and national origin.
The Voting Rights Act of 1965 protects the voting rights of minorities, while the Civil Rights Act of 1968 prohibits discrimination on the basis of race, religion, national origin and sex in the sale and rental of housing.
None of that legislation, though, covered people with disabilities. It wasn’t until the next decade when the country saw significant movement on disability rights. Section 504 of the Rehabilitation Act of 1973 prohibited discrimination on the basis of disability in federal programs and by recipients of federal financial assistance. In 1975, the Education for All Handicapped Children Act mandated that public schools accepting federal funds provide equal access to education for children with physical and mental disabilities. The act was revised and renamed the Individuals with Disabilities Education Act in 1990.
Although the 70s-era legislation was a start, it was the ADA that addressed discrimination against people with disabilities in many employment situations and public accommodations in the private sector. The bill’s effect wasn’t confined to the United States. According to Patrisha Wright, co-founder of the Disability Rights Education and Defense Fund, the ADA served as the inspiration for the U.N. Convention on the Rights of Persons with Disabilities, and has prompted several other countries to pass similar legislation.
Although Bush championed the ADA’s passage, his support for disability rights legislation was something that few could have predicted. According to Lex Frieden, executive director of the National Council on the Handicapped, Bush had a major encounter with disability issues in the public sphere when then-President Ronald Reagan appointed him to oversee a task force that was working to weaken the Education for All Handicapped Children Act.
“Parents of kids with disabilities heard about that and began to call and write the White House and express their anger and angst to Vice President Bush,” Frieden told the Pacific Standard. “He was taken aback about that. He addressed his staff and told them back off [from gutting the EHCA].”
In addition, many in government were actively in favor of disability rights legislation, including then-Sen. Robert Dole of Kansas, who suffered wounds in World War II that left his right arm permanently disabled and his left arm minimally functional, and former White House Press Secretary James Brady, who was left partially paralyzed after being shot in March 1980 during John Hinckley’s assassination attempt on President Reagan. Sen. Tom Harkin of Iowa, whose brother was deaf, was the chief sponsor of the ADA in the Senate.
“It’s been the work of a true coalition, a strong and inspiring coalition of people who have shared both a dream and a passionate determination to make that dream come true,” Bush said at the signing, according to the. “It’s been a coalition in the finest spirit—a joining of Democrats and Republicans, of the legislative and the executive branches, of federal and state agencies, of public officials and private citizens, of people with disabilities and without.”
The ADA has remained controversial since its passage, garnering criticism for the barrage of lawsuits it has prompted over the years.
At the same time, much of the technology we use in our daily lives wasn’t even in existence in 1990, so many technology providers are working to accommodate those with disabilities despite vague and often-changing government guidance. In many cases, the kiosk industry is at the forefront of those efforts.
Kiosk manufacturers have long adhered to dimension standards to ensure their devices can be accessed by those in wheelchairs, and have included assistive technologies such as audio headset connections and the ability to adjust text size on displays. Over the past few years, companies such as Storm Interface have developed touchpads, voice recognition capabilities and other tools to make it easier for those with limited hand motion and other disabilities to access kiosks, while companies such as GestureTek have developed video gesture technologies that enable sight-impaired people to interact with touchscreens.
And not long ago, the Kiosk Manufacturers Association created a working group of kiosk manufacturers and other experts to help address usability and compliance issues.
So while every issue with ADA compliance when it comes to kiosks can’t be foreseen, and many are left to the courts to decide, the industry continues to work towards making self-service technology accessible by all.
Nearly 40 years ago, George H.W. Bush laid down a challenge to make the United States a place where people with disabilities wouldn’t be excluded from the conveniences of life we all enjoy. There’s still much to be done, but the kiosk industry is working every day to meet that challenge.
Rest in peace, Mr. President.
Here is an outdoor wayfinding unit in Colorado. Can you name the hardware manufacturer and the software application provider?
We’ll pony up a $25 Starbucks christmas card for the first person to get both right.
Send us a note with your answer!
It took more than one person to answer this one so we are splitting the bounty ($20 each). Here are the our best guess answers, with notes:
Reference Link with Simon Case Study
Here is Gable presentation at recent tradeshow
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Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article. |
[contact-form to=”[email protected]” subject=”KI – Wayfinder Answer”][contact-field label=”Message To Us” type=”textarea”][/contact-form]
As self-service technology has continued to develop and evolve over the years, so has its demand and the ways in which it’s produced. As this transition has occurred, some manufacturers have opted to forego quality in order to increase their output quantity. What many forget or fail to understand, however, is that the two—quality and quantity—do not have to be mutually exclusive. Similarly, in an environment focused on quantity, having a quality-focused mindset can actually be a key differentiator for those looking to purchase and incorporate self-service solutions. Here are some parameters to consider to ensure that you receive a long-lasting, high-quality solution while in the market for your next self-service solution.
TDSTOUCH-38 series, with sizes ranging from 10.1 to 55 inches, adopts widescreen HD LED LCD screen multipoint projected capacitive touch screen and terraced front frame structure, is an open frame touch display specially designed for KIOSK/ digital signage/ console and other self-service equipment to the integrator market.
Cover treatment：
Constomers can choose to purchase our touch screen as AD displays alone, touch panel can be reduced and the cost as well.
Physical Characteristics:
Introduction
There’s supporting research behind that declaration. A 2013 white paper published in the Journal of Product Innovation & Management cites a study done by the Product Development & Management Association (PDMA) that reveals the new product failure rate across various industries averages 41 percent.
With so much at stake to ensure a product not only reaches consumers but delivers the revenue goals to keep it viable, it’s no wonder calculating return on investment (ROI) on the merchandising displays and kiosks that market these goods is a necessary, though sometimes difficult, endeavor.
Not only must marketing and merchandising teams keep in mind the different measurement standards on which to base the definition of successful merchandising, but they must also determine what hard factors play a role in estimating budgets for these display campaigns.
To simplify the process, a basic Return on Merchandising Investment (ROMI) calculator can benefit decision makers who want to feel confident their display and kiosk projects will offer the best value for the dollars spent. Read on to learn about outlining measurement standards and how to use our simple ROMI formula to help estimate cost and revenue baselines.
When strategizing a point-of-purchase project, companies will first need to establish what factors will define if their program is successful. There are numerous options that can be measured, some more relevant for different types of point-of- purchase displays.
Dollars spent on a project versus sales dollars after implementing merchandising campaign
This measurement approach is common for companies producing traditional merchandising displays as it delivers quantitative results due to actual measurable revenue. A good example is Company A who manufactures portable speakers. Using this measurement practice, Company A judges their new speaker merchandising program by comparing the cost to produce the displays against the speaker merchandise revenue brought in after displays were deployed. Did the margin between the cost and revenue meet the company’s goals? (Hint: our handy calculator at the end of this paper can help you compute different variables to ensure your own program is successful).
Download full whitepaper with formulae
Determining ROI for Merchandising Displays and Interactive Kiosks – LO
For more whitepapers by Frank Mayer and Associates, Inc. be sure and visit their whitepaper section on their website.
Designed for system integrators and installers, the new Diamond Level focuses on video wall mounting systems for direct view LED displays
Peerless-AV’s new Certified Installer Training Program course provides instruction on direct view LED displays and video wall mounting systems. Participants will learn about direct view LED technology and the benefits of these displays, allowing professionals to identify the features of LED video wall mounting systems. In addition, the course will focus on distinguishing between and the installation of flat, pull out, universal, and dedicated LED mounts. Finally, participants will learn how to understand and explain the preparation and installation procedures for configuring these video walls. Step-by-step instructions for completing an application will also be provided.
Peerless-AV’s, now five-level, Certified Installer Training Program is designed to give system integrators and installers an edge on the competition by providing them with both industry education and Peerless-AV-specific training; the trainings are compliant with continuing education standards and are certified by both AVIXA and CEDIA.
Offering in-person or online webinar options, these value-added courses demonstrate the importance of proper installation techniques and safety, and address efficient methods to reduce the risk of faulty installations. Attendees will receive customized, hands-on sessions to fit their installation needs, and detailed takeaway resources that can be referred to again and again.
The Diamond Level is the fifth level in Peerless-AV’s award-winning program (each level offers 1 AVIXA CTS RU credit and 1 CEDIA CEU credit after completion):
To learn more or to schedule a training session, visit www.peerless-av.com/en-us/training, call 800-865-2112 ext. 400, or email [email protected].
Connect with Peerless-AV via social media on Twitter, Instagram, LinkedIn, Facebook, and YouTube.
About Peerless-AV
Driving Technology Through Innovation
For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.
Media Contact
Beth Gard
[email protected]
(732) 212-0823
Originally published by Greetly at https://www.greetly.com/
Thinking about implementing a visitor registration app in your office? Prepare to be amazed by the efficiency. An Android or iPad receptionist does the work of several people, all for a fraction of the cost.
These are just a sampling of the features of the best visitor check-in apps. Keeping you on task while prioritizing your visitor’s time, a visitor registration app is the jack of all trades.
You might think something so sophisticated would be a headache to implement, but a visitor registration app can be set up for free, in just minutes, regardless of your tech skills. All that’s required is a tablet computer and a mount to secure it and make it highly visible when your guests arrive. Your visitor management system can be mounted on a desktop stand, floor stand kiosk, or even on the wall.
The question we are often asked is… Which tablet will work best for our Greetly visitor sign-in app? Here are some advantages of running your visitor registration app on Apple’s iPad devices versus Google’s Android operating system.
Ultimately, you can’t go wrong. There are unique advantages to running your visitor registration app on Apple iPad – amazing technology, standardization, lots of affordable mounting options and resale value lowering the lifetime cost of ownership. Google’s Android operating system offers it’s own advantages – a lower upfront price point and more tablet devices to choose from.
Both tablet hardware options will successfully run the best visitor registration apps like Greetly. And given the amazing computing power of these devices, and the massive feature set of modern visitor sign-in apps, in comparison to the low cost, you will surely save money and increase productivity.
Originally published by Greetly at https://www.greetly.com/
With multiple industries embracing the digital experience for their patrons, self-service options are becoming increasingly visible in places like quick service and fast casual restaurants, retail stores, hospitality locations, banks, dispensaries, and more.
Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. Visit www.frankmayer.com/approach for more information about Approach.
Contact
Cheryl Lesniak, Integrated Marketing Specialist
[email protected]
(262) 834-1489
In a wide-ranging interview, Steve Easterbrook, McDonald’s CEO talks about the company’s new headquarters, adapting new technology, including new ways to order food, adding an international menu, and why tariffs are unlikely to impact the company’s bottom..
McDonald’s CEO: We are evolving the business in a meaningful way from CNBC.
Customers often buy more when ordering on a screen than when standing in front a worker at the counter because they tend to linger longer, the company found.
“What we are finding is when people dwell more, they tend to select more,” McDonald’s CEO Steve Easterbrook told CNBC Monday. “So there is a little bit of an average check boost that comes with it.”
McDonald’s will add kiosks to 1,000 stores every quarter — roughly 10 stores per day — over the next two years, Easterbrook told the network. And the U.S. is late to the game: Kiosks are already fully installed at stores in English-speaking markets such as the United Kingdom and Canada. France was the first country to introduce the self-serve machines.
But it’s possible McDonald’s will run into consumer resistance. A poll conducted by MSN found that 78% of customers are less likely to go into a restaurant that has a self-service kiosk. Even if it has the kiosks, most McDonald’s restaurants still lets customers order at the counter.
CEO Easterbrook and other representatives of McDonald’s say kiosks aren’t a substitute for human workers, but rather a new way to bring the benefits of technology to the fast-food industry.
Easterbrook hopes to have self-serve kiosks in all U.S. locations by 2020.
The kiosk in your hand will work, too: The ability to order from your own smartphone will come to more stores, CNBC reported. Delivery options are under consideration as well.
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Craig is a longtime writer of technical stories and documentation for many companies. He has 25 years of experience in the industry |
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Craig is a longtime writer of technical stories and documentation for many companies. He has 25 years of experience in the industry |
By introducing a new gadget to your company, you’re potentially opening your cyber doors to unwanted guests. See how Joan is tackling this sensitive matter.
Source: www.visionect.com
By introducing any new gadget or application to your company, you’re potentially opening your cyber doors to unwanted guests. See how this meeting room booking system Joan is tackling this highly sensitive matter.
HP Inc. is offering a new portfolio of devices and services designed to enhance the in-store retail shopping experience. The HP Engage portfolio will also be available through its Device-as-a-Service (DaaS) offering. The HP Engage Go Convertible is a flexible solution with a docking design for seamless transitions between fixed and mobile operations. The HP Engage Go …
Source: mspoweruser.com
Interesting modular mounting system it looks like. Plus it has a side mounted printer inside core cylinder. I bet its spendy…
greenbox Robotics Brings Automation to the Cannabis Industry with New State-of-the-Art Vending Marijuana Kiosk Starting August 15th, California Dispensary Owners Can Provide Customers With A Futuristic and Inviting Shopping Experience Saving Them Time… #cannabisautomation #cannabiskiosk #cannabisrobotics
Source: www.newcannabisventures.com
Standing at 6 feet tall and 4 feet wide, each marijuana kiosk is designed to maximize retail space. The machines are equipped with a DIVI robotic arm that delivers fantastic range of motion, speed and precision to deliver just about any product that can fit through the shoot. The gull-wing door opens like the trunk of an SUV which makes for simple and easy restocking.
Starting this morning South Tipton County residents will be able to conduct county business in Atoka.
Source: www.covingtonleader.com
Three months ago the Tipton County Legislature appropriated $12,800 for a kiosk in the lobby at Atoka City Hall and it will be unveiled at a ribbon cutting today at 10 a.m.
Residents will be able to renew vehicle registration and pay court fines and county property taxes 24 hours a day at the kiosk.
Great article by Peter Kaszycki
By Peter Kaszycki
With indoor environments, everything is nice and comfortable. It does not rain inside, temperatures and humidity are controlled, the sun does not shine indoors, ambient light conditions do not change, the air is clean, power is consistent, the wind does not blow and vandalism is rare. Basically, digital displays that are deployed indoors are in a controlled environment in virtually every respect.
However, with outdoor environments, everything changes – and it changes dramatically. Outside, digital displays are in an uncontrolled, harsh environment that is constantly changing, meaning anything can happen to them. Therefore, it’s important to consider the following factors before choosing and deploying outdoor digital displays:
| Factors | Inside | Outside |
| Direct Sun | None | Yes |
| Temperature | 65 to75°F | -20 to 110°F |
| Humidity | Under 30 % | Over 80% |
| Rain, snow, dust, dirt | None | Yes |
| Brake dust, fumes | None | Yes |
| Wind Load | None | Yes – up to 140 MPH |
| Ambient Light | Same all day | Changes throughout the day |
| Duty Cycle | 8-12 hours/day | 16-24 hours/day |
| Vandalism | Rare | Occasional |
The table above shows just what severe conditions outdoor digital displays have to endure. They must be built to withstand direct sunlight, extreme temperatures and humidity, rain, snow, dust and dirt, harsh windy conditions and also be protected from vandalism. It’s imperative to keep all of the above factors in mind when evaluating outdoor displays. But, now that I’ve covered the range of considerations that must be thought over prior to purchasing and installing outdoor displays, let’s take a deeper dive into one specific factor – the impact of the sun.
Before placing displays in direct and indirect sun conditions, consider that:
There is a great deal to consider when thinking of how the sun alone will impact outdoor displays. But also consider the following when it comes to the impact of temperature and humidity on outside digital displays.
While the considerations related to sun, temperature and humidity may seem overwhelming, once they are factored into your outdoor display purchase and deployment, you can rest easier knowing you have taken every precaution to protect your investment. Beyond environmental conditions, also mull over installation, operational and service conditions.
Though there are many considerations and questions that come with properly deploying outdoor high-bright digital displays, the benefits of reaching the OOH (Out Of Home) marketplace are significant. It’s worth the time and thought to carry out your deployment after taking all points suggested here into consideration.
Peter Kaszycki is president and CEO for Alpharetta, GA-based LG-MRI, which provides indoor and outdoor digital displays ranging in size from 47 inches to 84 inches. He can be contacted via email at [email protected].
LG-MRI
6415 Shiloh Road East
Alpharetta, GA 30005
770-255-7138
[email protected]
Harrisburg city council is considering a resolution that will allow a New York-based Smart City Media LLC to install 25 digital kiosks around the city.
Source: www.pennlive.com
Revenue model — company provides the content and seeks advertising to pay for it, and the city will receive 25 percent of the net advertising revenue.
Square has always made hardware, but its new Android-based tablet shows it’s serious about controlling the payments experience.
Source: www.wired.com
Good article on how Square has taken charge of its hardware and utilized design principles based on dual-user employee-customer interface model.
The 10″ iPad that swiveled had too many shortcomings. Now it is a purpose-built Android at 13″ and two screens.
The result of the whole process was not a single tablet, but a two-in-one device. The Square Register is comprised of a 13-inch, anodized aluminum tablet, which is stamped and machined. It has an HD touchscreen display and, while it’s attached to a stand, it was designed to look like it’s hovering in space. The second, seven-inch tablet can either be docked in the back of the big tablet, or sit elsewhere on the counter, attached by micro-USB. This small tablet’s display is Gorilla Glass, in case it gets dropped or knocked off the counter.
The register is running on two Qualcomm Snapdragon 615 processors. And in a move that is indeed very Apple-y, Square has designed its own secure enclave, a co-processor for processing encrypted payment information. About a dozen employees at Square work on the silicon team.
Great article, the above is a short excerpt.
Click for full size
The modern check-in kiosk is used in many markets such as airline check-in kiosk, patient kiosk check-in , ticketing kiosks and many more
Source: check-in-kiosk.com
Check-In Kiosk website provides information on check-in and also check-out kiosks and self-service terminals.
IT and telecommunication provider SITA has supplied 100 of its automated border control kiosks for installation in three major international…Rea
Source: www.airport-technology.com
Travellers from up to five SITA kiosks can be managed from just one immigration counter. The kiosks have reportedly reduced the time passengers spend in queues by as much as 40%.
Mexico Ministry of Communications and Transportation secretary general Gerardo Ruiz Esparza said: “The installation of these kiosks represents another example of the implementation of state-of-the-art technology in Mexico, aimed at preserving the safety of people and their goods, as well as facilitating activities related to aviation.
“Automating the entry of domestic and foreign passengers who do not require a visa is achieved by capturing biometric data (fingerprints, photography and scanning of the passport), which quadruples the capacity of passenger attention for each migration agent.”
Vitamin D deficiency is one of most common health problems in the United States. Studies have found that as many as three-fourths of teens and adults in the U.S. may not be getting enough of the vitamin. Seattle-based startup Solius is working to combat that problem with a light therapy kiosk that…
Source: www.geekwire.com
The company enrolled 150 people in its initial clinical trial in the Seattle area, a step that is required before the device can be submitted for approval to the FDA. One kiosk in the trial was placed on Bainbridge Island, a 30-minute ferry ride from downtown Seattle, and another was placed at Joint Base Lewis-McCord, where Solius is working with the military on a clinical trial about war fighter readiness.
Hennessey said that the company didn’t seek out those with a vitamin D deficiency to take part in the trial. Rather, the company wanted to see who would self-refer to use the Solius device.
The user experience is entirely self-serve, though Hennessey said the company places the kiosks in areas like care centers where medical staff is nearby.
We’re doing something that we believe will be better than any pharmaceutical drug, and we believe it’s the future of medicine.
Because the Solius is regulated as a non-invasive medical device, the process for FDA approval is more relaxed than for a pharmaceutical drug. Solius is not conducting a randomized clinical trial to test the device’s effectiveness, for example, something most drugs must go through before they reach the market.
Key takeaways from recent industry trade shows by Frank Mayer and Associates, Inc.
Click for full size
As trade show season starts winding down, we sat with Vice President of Business Development Joe Holley, Account Executive Carl Maglio, and SVP of Business Development Ron Bowers to discuss their immediate takeaways from three recent spring shows: The M-PACT Show, GlobalShop 2018, and the Digital Signage Expo 2018.
About: The M-PACT Show brings together leaders in the energy and convenience industry as well as support companies affiliated with the trade. This year’s show was held March 13-15 in Indianapolis.
Insight: A key takeaway for Frank Mayer and Associates, Inc. representative Holley was the interest from big energy companies to expand their loyalty programs using self-service kiosks in their stations. Utilizing these kiosks not only allows fuel stations an opportunity to encourage customers to walk through the door, but offers convenience to patrons who can sign up for reward programs, print coupons, view their accounts and more. Holley predicts an increase in these loyalty program kiosks at convenience stores and fuel stations as more energy companies recognize the benefits.
About: The largest retail design industry trade show, GlobalShop brings together representatives from store design, visual merchandising, retail technology, and shopper marketing industries. GlobalShop 2018 took place in downtown Chicago from March 27 through March 29.
Insight: Often a hub for the latest innovative ideas in the industry, the show provided companies an opportunity to showcase the latest trending products. Smart flooring equipped with built-in sensors to track the movement of customers through a retail store has been generating more buzz lately, and Maglio saw more exhibitors featuring this technology at the show. In addition, he noticed more creative use of LED lighting, with some businesses highlighting
dramatic shelf-edge light capabilities that could bring a new look to merchandising displays.
About: According to the DSE website, the show “is the world’s largest and longest running conference and tradeshow exclusively dedicated to showcasing innovative digital display and interactive technology solutions for customer and employee communications.”
Insight: Staying true to the industry move toward “personalization,” the show’s buzz was all about the importance of collecting data on the consumer so the retail experience could be customized to the
patron. Big name companies presented on the significance of data management in retail systems.
Bowers states, “Many companies had exciting demonstrations that utilized data gathering and input utilization of consumer interaction with face recognition and product interaction.” He continues, “It is
now becoming mainstream for self-service digital screens and touchscreen systems to gather and use the consumer information to offer real-time analysis of customer interaction with brands and services.”
From self-service kiosks and trending technology to personalizing the customer experience, recent trade shows have illustrated what’s important to both brands and retailers as well as customers in the coming year. Stay tuned for more recaps detailing the latest developments in the point-of- purchase industry as we continue to attend shows throughout 2018.
More Information
Customer Interaction opinion piece by Alex Bäcker, Ph.D.
In the age of ubiquitous smartphones, AI-powered chatbots and 24/7 connectivity, effective customer interaction in the healthcare vertical is taking on a different form. Welcome to the age of Digital Customer Interaction Management.
Virtual waitlists, flexible appointments, interactive communication, customized marketing, real-time user tracking and reporting – these are all required components for an effective interaction with healthcare patients in 2018.
The main reason is that every single touch point between an organization and its patients needs to be considered as an opportunity to delight, not only for retention, but also to encourage advocacy for the brand. If a patient has an unpleasant experience at a certain hospital or urgent care facility, they always have the option to go to different provider the next time they need medical attention.
From the help desk to the doctor’s office
Customer interaction management has historically been discussed in the context of selling (and post-sales calls) or call center and help desk interactions. But in today’s tech-driven, app-focused healthcare paradigm, a new model is emerging. Successful customer interaction management requires a strategic and multi-faceted approach. While well-trained, qualified employees are certainly at the heart of it, increasingly dedicated tools, AI-driven software, and cloud-based systems are facilitating the interaction between a healthcare organization and its patients.
One of the most important but often-overlooked aspects of customer interaction management in healthcare is the issue of waiting. Data has shown that using a virtual waitlist can reduce patient wait times from as long as 3 hours down to as little as 20 minutes. A recent survey conducted by a major healthcare provider determined that reduced wait times improved overall customer satisfaction an average of 20%. And we know that positive patient experiences contribute to improved overall rankings for hospitals and clinics with major implications for facility branding. This in turn translates directly to a facility’s ability to not only attract new patients and retain existing ones, but also to entice talented physicians to join their organization, ultimately supporting growth and innovation.
The emergence of virtual waitlists goes hand in hand with the evolving telemedicine space and certainly supports improved healthcare at a macro level. A virtual waitlist allows patients to wait where ever they want – at work, from the comfort of their home, or while running other errands. They are notified via text before their turn approaches so that they arrive just in time to be seen by a medical professional. Giving time-starved patients more control over their schedules is a major breakthrough already delivering results.
These evolving solutions are being designed to not only improve customer interaction, but to also make it easier for medical staff to be successful at their jobs as well. The goal is to empower every single worker to focus 100% of their capabilities on satisfying patients and providing the best care, and not to waste it on busy work or trivial activities that don’t deliver real value. Strategic customer interaction management can also help managers handle teams more effectively and as a result, deliver maximum efficiency and performance.
Positive patient-provider interactions drive business
One of the key outcomes of successful customer interaction management is repeat business and increased revenue. Patients that feel valued, respected, and cared for will return the favor by spending their hard-earned money with the healthcare organization that made them feel that way. And, the best approach for acquiring and keeping a loyal patient is to provide them with a compelling interaction that then helps build a long-term relationship.
According to Micah Solomon, noted author and patient experience consultant, “Every patient’s interaction with healthcare is judged based on expectations set by the best players in the hospitality industry, the financial services industry, and other areas where expert players have made a science of customer service.” This is very sage advice we can all keep in mind when developing customer interaction management protocols in the healthcare space.
All of which means that by developing and executing strategic customer interaction management strategies, and by leveraging the tools and techniques available to them, forward-looking healthcare providers can deliver exemplary customer interactions that drive successful business outcomes.
Alex Bäcker is co-founder and CEO of QLess and serves on the California Institute of Technology’s Information Sciences and Technology Board of Advisors. He holds a degree in Biology and Economics from MIT and an M.S. and Ph.D. in Computation and Neural Systems and Biology from Caltech.
Throughout the year, our writers feature fresh, in-depth, and relevant information for our audience of 40,000+ healthcare leaders and professionals. As a healthcare business publication, we cover and cherish our relationship with the entire health care industry including administrators, nurses, physicians, physical therapists, pharmacists, and more. We cover a broad spectrum from hospitals to medical offices to outpatient services to eye surgery centers to university settings. We focus on rehabilitation, nursing homes, home care, hospice as well as men’s health, women’s heath, and pediatrics.
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With ten separate organizations and more than 350 potential hospital destinations, the team at Brooke Army Medical Center (BAMC) realized they needed an interactive wayfinding kiosk solution that could handle such a colossal undertaking. More specifically, BAMC wanted a user-friendly touchscreen interaction with easy wheelchair access, and rugged durability to allow for 24/7 unattended operation at each of their main entry points. The directory needed to provide hospital visitors and staff with dynamically generated maps and turn-by-turn directions, complete with a way for the maps and directions to be accessed on their smart phones.
Based on security requirements and the need for patient privacy, the solution could not depend on outside connectivity or support — it had to be able to integrate into the existing BAMC architecture and government-owned servers. The software security features needed to allow the kiosks to be configured to prevent countless unauthorized operations.
DynaTouch worked closely with BAMC to develop a solution that met their requirements exactly. The services provided by DynaTouch included project management, consultation, content development, graphic design, and installation. The hardware solution consisted of six upright ruggedized kiosks outfitted with 55” portrait displays with infrared touchscreens. Locked inside the steel enclosures are desktop computers, pre-loaded with Windows 7 Pro and a lifetime TIPS Kiosk Management Software license. TIPS software is a highly secure, 4th generation COTS product developed by DynaTouch, designed specifically to prevent unauthorized operations and allow for unattended use on a public-accessed kiosk.
Using BAMC photographs and logos, DynaTouch created a BAMC-branded interactive environment with welcoming screensavers, an intuitive main menu, and a comprehensive set of wayfinding maps with QR codes to generate mobile versions. Upon touching the screen, kiosk users can quickly set their desired destination from database-driven selections. Users can choose to search by A-Z, by category, or by keyword.
The large portrait display presents easy-to-read selections and allows a standing visitor to touch anywhere on the screen, while a seated visitor can utilize a scrolling selector tool at the bottom of the interface. Once a selection is made, the user is presented with a color-coded 3D map displaying a path from the ‘You Are Here’ location to the selected destination, as well as corresponding written directions. The kiosk user can opt to scan the QR code for a mobile version of their map, or choose to print their map for pick up at the nearest location within the facility. To solve BAMCs request for a staff-only view, the maps database was designed to include all destinations, but the standard view was filtered to display only visitor destinations. For BAMC staff, a secret button was hidden in the display, allowing them to access and view the unfiltered, full list of destinations.
The DynaTouch solution also included a lifetime license to the TIPS Content Editing Software, which was loaded onto a designated BAMC server. This software allows for seamless editing of all kiosk content by non-technical BAMC personnel. Authorized personnel can access the editor via multiple security levels, and administrators can grant or restrict user access as needed. CAC certificates can also be used to gain access, rather than usernames and passwords. Upon successfully logging in, a BAMC-specific dashboard is displayed, providing access to the Screen Savers Editor, the Building Directory Editor, and the Users Editor.
The Screen Saver Editor allows BAMC personnel to upload new images, modify/control the display order, and enable/disable them on specific kiosks. The Building Directory Editor allows BAMC personnel to add/delete destinations, select/change base maps, draw/modify paths with a few simple clicks, and add/revise written directions. In addition, authorized personnel can copy data/routes from other records, modify line colors/thicknesses/icons, and push published changes to the companion website hosting the URLs for the QR Code-generated maps.
With this comprehensive solution, the team at BAMC has set the standard for visitor wayfinding. The BAMC Interactive Directory Kiosk system is truly state of the art in helping people find their way across such an immense institution.
Contact DynaTouch for more information.
Phone:210.828.8343
Email:[email protected]
Hours:Mon-Fri, 7:00am-7:00pm Central
Address:9901 Broadway, San Antonio, TX 78217
This project was featured in a video published on the BAMC YouTube channel. Click here to watch the video.
Aberdeen, North Carolina (PRWEB) February 14, 2018 — Meridian and HP unveiled a fully customizable automated locker system in New York City during the
Source: www.prweb.com
ZIVELO is a public computing technology company that offers self-service kiosks and digital signage solutions to fit any industry. Our customers including leaders in the QSR, fast-casual, banking, healthcare, retail, and transportation industries, ranging from 3 of the top 5 QSR’s in North America and Fortune 100 companies, to nearly every branch of the US Government and Military. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand by offering a sleek and sophisticated product design, an intuitive user experience, as well as software solutions. Our patented modular designs and high-quality materials and manufacturing processes slash prices and increase durability, making our solutions your longest lasing brand ambassador with the highest ROI of any other solution. Headquartered in Scottsdale, AZ, ZIVELO has been ranked on the Inc. 500 | 5000 list as one of the fastest growing companies in the U.S., and the third fastest growing computer hardware company, in addition to being recognized by Forbes, the Huffington Post, Mashable, and more for its business growth and environmental sustainability initiatives. Are you ready to work with the best?
Within just a few weeks of each other, NewYork-Presbyterian and BayCare Health System each announced new telehealth kiosk programs with Walgreens and Publix, respectively.
Source: www.healthleadersmedia.com
WESTVILLE — Like something out of a science-fiction movie, patients can step into the telemedicine kiosk, tap a screen to connect face-to-face with a physician, and talk about their symptoms.
Source: www.thenewsdispatch.com
Anthem Blue Cross in the correctional space with telemedicine kiosks.
After 43 years, the McDonald’s on Northeast Kresky Avenue in Chehalis has received a facelift and a load of upgrades. Following two months of construction, McDonald’s now includes multiple new
Source: www.chronline.com
Lots of pictures of the inside. “The restaurant now has self-service kiosks, tableside service and sleek, modern decor,” said Lindsay Rainey, a spokeswoman for the company. “You definitely won’t recognize this McDonald’s.”
Nice picture of the new ‘Kids Play’ interactive game pads
Local owner and operator Shari Nixon also commented on the new kiosks, stating, “It’s a convenience for customers. If they’re in a hurry they can beat the line.”
After discovering the Costco food court kiosk at a location local to us, we decided to try it out for ourselves. Here’s what we thought.
Source: www.foodbeast.com
Nice video of food self-order costco kiosks being tested at Tustin, CA Costco. The hotdogs are legendary and the pizza (pepperoni) is top rated by Consumer Reports actually.
It was not the market dynamics that took these companies under, it was the fact that their owners took on so much debt that it positioned them to only be successful if all the market dynamics went their way. They decided to purchase a Formula One race car and forgot they have to dodge potholes on I-94 in Chicago to and from work. And when they fail the world wonders and laments the loss of these retailers and make it sound like this is an overall retail issue. It’s not.
Source: www.ihlservices.com
Judging from the usual apocalytic headlines it is pretty easy to assume Retail has been officially terminated by a mobile phone and Amazon. But if you look at the numbers for retail it shows a $5 Trillion market is growing at 5.4% year to year. This is bad news?
