Fast Food Technology News Bit of news on the restaurant front and as usual it is the smaller chains that are headlining the news. One prediction related to all this that I will make is that given the new generative Chatgpt, VR and the Super Bowl commercial that it won’t be long before some celebrity takes your order… Read More »
After 43 years, the McDonald’s on Northeast Kresky Avenue in Chehalis has received a facelift and a load of upgrades. Following two months of construction, McDonald’s now includes multiple new
Source: www.chronline.com
Lots of pictures of the inside. “The restaurant now has self-service kiosks, tableside service and sleek, modern decor,” said Lindsay Rainey, a spokeswoman for the company. “You definitely won’t recognize this McDonald’s.”
Nice picture of the new ‘Kids Play’ interactive game pads
Local owner and operator Shari Nixon also commented on the new kiosks, stating, “It’s a convenience for customers. If they’re in a hurry they can beat the line.”
Habit Restaurants Inc. (Nasdaq: HABT) in Irvine will test breakfast menu items and develop a digital mobile app and a kiosk ordering system.
Source: www.ocbj.com
Other restaurant groups—including Irvine-based Yogurtland—have looked at the meal segment as well, as a way to get more customers through the door while morning-intensive chains such as Starbucks Corp. made a mirror-image bid to bring customers back for lunch.
Bendel also told analysts the burger house will develop a mobile app to “allow our customers to skip the line and place their order from their mobile phones or tablets,” in a move that also brings Habit in-line with other chains.
Habit is also “developing a self-ordering kiosk to promote speed of service [and alleviate] cashier labor.”
McDonald’s Kiosk News McDonald’s this week described plans to install self-ordering kiosks and mobile ordering at its restaurants. It isn’t the only food chain turning to automation. Source: www.computerworld.com Good article using Chili’s. McDonalds in the U.S. has been a bit of a luddite but then there isn’t any usage date from Europe come to think of it.… Read More »
McDonald’s on Thursday announced a bold plan to roll out its “restaurant of the future” concept to Chicago and other big U.S. cities.
Source: www.chicagotribune.com
McDonalds Times Reprinted with permission in full from CNBC May 2019 & Amelie Lucas On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S. The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile… Read More »
McDonalds Kiosk App Hacked The Canadian McDonald’s app, called My McD’s, is just the latest target for cyber criminals. Last year, they were busy stealing Aeroplan and PC Optimum rewards points from some members’ online accounts. Many of the fraudsters involved in PC Optimum cases also carried out their crimes in Quebec. Cybersecurity expert Ritesh Kotak said that… Read More »
Popeyes Rolls Out Self Order Kiosks by ACRELEC Good to see Acrelec with big win in Prague and Popeyes. And we tacked on news from KFC and the UK. As of 2021. We must admit we eat at Popeye’s. We like the Cajun chicken fingers (Chick-Fil-A is too sweet). Their drive thru is kind of wonky and sometimes… Read More »
McDonald’s announcement that it is rolling out touch screen kiosks to facilitate ordering in all locations has provoked various reactions; here’s what we think:
Source: learn.horizondisplay.com
Good blog writeup on what it means for industry given McDonalds weight behind new touchscreen ordering mechanisms.
Taco Bell Cantina Kiosks Design elements marry old Hollywood architecture with Taco Bell’s modern Cantina experience – now open on Hollywood Boulevard Editors Note: We are pretty sure the actual kiosks (seen in ABC video below) are by Elo. Elo does the NYC cantina.) IRVINE, Calif., Feb. 16, 2023 /PRNewswire/ — Roll out the purple carpet, as Taco Bell has opened its doors to… Read More »
McDonalds Kiosks — Ordering Kiosks major flaw Editors Note: We never understood why McDonalds totally avoided cash for its customers. The demographics would seem to require cash in order to serve customers. This is almost considering some users “disabled” and cannot be serviced at the kiosks and must go to the counter. Cash2Card systems tied in with biometric… Read More »
For Dudley Dickerson, the mobile-app orders were the last straw.
McDonald’s has been updating with new technology, delivery, a revamped menu and curbside pickup. But the “Experience of the Future” has employees handling more tasks — in many cases, they say, without pay raises or adequate staffing. So Dickerson, 23, handed over his spatula for the last time.
“They added a lot of complicated things,” Dickerson said in an interview. “It makes it harder for the workers.”
Many fast-food employees hop from job to job. But with unemployment so low, turnover is becoming a problem. Workers are walking rather than dealing with new technologies and menu options. The result: Customers will wait longer.
Source: www.sfgate.com
“Quick-service restaurants are having a little more trouble with job openings and finding workers,” said Michael Harms, executive director of operations at People Report. “It’s the pace of work, the pace of technology and the lower wage rate.”
First digital dine-in kiosk from Taco Bell.
Source: www.behance.net
To illustrate the long cycle of development to deployment, consider this “post examination” of Taco Bell self-order kiosk UX from January 2014. Last week TB pushed out a bit of news that it actually may be actually going to do it. I wonder if the original engineers are even there…More likely they rewrote using this as style model.
McDonald’s is rolling out a new way to order at its restaurants. Kiosks have increased accuracy and efficiency for fast-food chains. But are kiosks better for customers to use?
Source: www.businessinsider.com
The best illustration yet I have seen of the actual menu process and how the choices are added/deducted
Fast-food chain McDonald’s spending $557 million to add self-order kiosk for self-service to restaurants in Germany.
Source: www.washingtonpost.com
72 “restaurants of the future” to launch. By end of 2019 McDonalds figures on having most of its 1400+ sites done. New gourmet burgers are making inroads and McDonalds is losing customers and share.
In the US it is estimated self-ordering kiosks in the U.S. number 600 which plans to expand that to 1,000 by years end.
Reprinted with permission from QSRweb. Link Nov. 18, 2016 | by Shelly Whitehead McDonald’s took one giant leap into its digital future this week, saying it’s switching to self-serve order stations and table delivery for all U.S. in-restaurant dining, and will soon roll out a new mobile order and pay system for the drive-thru. The huge burger-centric chain… Read More »
See on Scoop.it – Kiosk & Kiosks McDonald’s Kiosks in Action. As a follow up to this post, Battling Higher Minimum Wages: McDonald’s Just Bought Touch Screen Cashier Kiosks for Its 7,000 European Locations, EPJ reader Kingsley Edwards tweets:. Craig Allen Keefner‘s insight: Includes link to picture of unit in Belgium. I am surprised at the size… Read More »
very nice order kiosks in Rome centre Piazza di Spagna. 11 wall mounted 32″ kiosks installed to prevent queues. very nice
Source: youtu.be
The Winter Garden location has increased from 50 employees to almost 70 since the kiosks were added two months ago.
Source: www.orangeobserver.com
“I would say that, for the employees, it’s actually allowed them to interact on their terms,” Watson said regarding how it has benefitted the employees at his store. “It’s a little more of a personal experience. We used to have a 6-step process on greeting customers, like robotic, you (did) these steps over and over again. … Now it’s more personalized (because) we allow the employees to engage with the customers and greet them within reason. So a younger employee will greet a younger customer with ‘Hey man, what’s up?’”
In truth, nearly 90% of McDonald’s locations are independently-owned by franchisees who aren’t making “millions” in profit.
Source: www.forbes.com
Makes sense McDonald’s would use someone retired to say it since it allows them to stay at arm’s length.
Customers at a McDonald’s in Wesley Chapel can order their food at a self-service kiosk. Source: www.wtsp.com Posts 2026: 3,466
Could cashiers disappear? Source: www.businessinsider.com and now come the objections from employees. basic fear and one of the main obstacles of self service. a lot easier to ramp up for a burst of activity by turning on a machine.. Posts 2026: 3,767
The company is opening 150 “Create Your Taste” outlets there this year.
Source: www.eater.com
The company currently has more than 2,000 stores in China.
McDonald’s is simply responding to competition from other chains that have offered “enhanced burgers,” said Hilda Fahey, a company representative who was in Simcoe to help with the changeover to the new services at the Queensway East restaurant.
Source: www.simcoereformer.ca
“We have 35 different people we didn’t have before,” Maskell said on a Wednesday afternoon while preparing for an opening that night for the new services.
More people are needed in the kitchen, he explained, to service the customers out front.
Restaurants such as McDonald’s and Panera Bread are leading the charge toward automation in the quick-service food industry, which offers an important example of how the labor market is transforming.
Source: www.zdnet.com
Nice article by ZDNet. “The $15 per hour wage talks spooked a lot of fast food companies and forced them to look at ways to cut head count and augment labor costs,” said Frank Olea, CEO of Los Angeles-based kiosk manufacturer Olea Kiosks. “This technology has been available to restaurants for years, but price was high and labor was cheap. Now it’s getting to the spot where brands can see the ROI.”
According to him, McDonald’s introduced self-service kiosks in response to increased wage demands from workers.
Source: www.investopedia.com
nice exposition of ex-ceo logic and how he is missing much of the context of the issue.
Several restaurant chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently. Kiosks are fostering fears about job losses, but in reality, kiosks are serving to reallocate labor from the front to the back of the restaurant and in some cases, add jobs.
Source: www.qsrweb.com
Good writeup. The Rensi/Puzder misinformation drives me crazy. What McD needs is to sell more stuff. Just like Paneras is now doing thanks to adding self-service, expanding their kitchen, and yes, hiring more people…it’s lazy journalism catering to the controversial.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon.
Source: www.businessinsider.com
Good point on the oversize smartphone. Writer says the units are expensive but never notes a cost. Looking at them with the Verifone “wart” I personally think they are in the B- range when it comes to design, which usually equates to cheaper.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon and sauces like sriracha mayo. But the kiosks have drawbacks, like not working in the drive-thrus that provide 70% of McDonald’s revenue and being relatively expensive.
Touch the screen. Place your order. Pay for your food. Have your Big Mac delivered via table service. Welcome to the new McDonald’s in Las Vegas.
Source: www.reviewjournal.com
Includes nice video of the machine and customers
McDonalds Kiosk Raises Earnings Expectations by Analysts Cowen says McDonald’s will upgrade 2,500 restaurants to its “Experience of the Future” technology by year-end, which includes digital ordering kiosks. The firm raises its rating on McDonald’s to outperform from market perform and price target for the shares to $180 from $142. Same store sales estimate for 2018 raised to… Read More »
Integrators who install technology that end users won’t use or can’t figure out are only hurting themselves in the long run. Like with McDonald’s.
Source: www.commercialintegrator.com
Another point of view on the McDonalds project and how much shorter or longer it makes it for certain people.
FALL RIVER — Fast food robots have arrived.
Self service ordering kiosks are in place and in use at the President Avenue McDonald’s.
They are the first in the area, but they won’t be the last.
Steve Easterbrook, the CEO of McDonald’s, announced a year ago that ordering kiosks would be installed in all 14,000 McDonald’s in the country. He promised the change would provide quicker and more comfortable service for patrons.
“McDonald’s is raising the bar on
Source: www.heraldnews.com
NRF – In the Wild McDonalds Kiosk Before heading out to Newark for NRF show, Frieder Hansen of Pyramid Computer stops to order some food at McDonalds. That looks like a Polytouch unit to me. Editor Posts 2026: 5,287
McDonald’sCEO Steve Easterbrook says the fast food giant is rolling out self-order kiosks, mobile pay options, an updated interior design, even table service.
Source: money.cnn.com
From Pymnts.com article QSR Ordering Kiosks Evolved From A 1980s Solution For Out-Of-Stock Shoes As a college student in the 1970s, Murray Lappe heard that his fellow students wanted to promote their organizations through a new medium. During a retreat, the students thought of having a traditional bulletin board, but Lappe had an alternate take: Why not digitize… Read More »
