is the platform and company which influences and drives the self-service self-order QSR kiosk market. In the U.S. they have done many pilots over the years. In Europe, they have moved ahead with self-service. Now it’s big here in States. Coupling kiosks with in-lane line-busting order, drive-thru optimization, curbside pickup and lockers seems to be the multi-pronged approach. AI has entered the realm of McDonalds Kiosks with 10 stores now testing.
Several restaurant chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently. Kiosks are fostering fears about job losses, but in reality, kiosks are serving to reallocate labor from the front to the back of the restaurant and in some cases, add jobs.
Good writeup. The Rensi/Puzder misinformation drives me crazy. What McD needs is to sell more stuff. Just like Paneras is now doing thanks to adding self-service, expanding their kitchen, and yes, hiring more people…it’s lazy journalism catering to the controversial.
Here’s a paradox you don’t hear much about: despite a century of creating machines to do our work for us, the proportion of adults in the US with a job has consistently gone up for the past 125 years. Why hasn’t human labor become redundant and our skills obsolete?
Good point on the oversize smartphone. Writer says the units are expensive but never notes a cost. Looking at them with the Verifone “wart” I personally think they are in the B- range when it comes to design, which usually equates to cheaper.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon and sauces like sriracha mayo. But the kiosks have drawbacks, like not working in the drive-thrus that provide 70% of McDonald’s revenue and being relatively expensive.
McDonalds Kiosk Raises Earnings Expectations by Analysts Cowen says McDonald’s will upgrade 2,500 restaurants to its “Experience of the Future” technology by year-end, which includes digital ordering kiosks. The firm raises its rating on McDonald’s to outperform from market perform and price target for the shares to $180 from $142. Same store sales estimate for 2018 raised to… Read More »
FALL RIVER — Fast food robots have arrived. Self service ordering kiosks are in place and in use at the President Avenue McDonald’s. They are the first in the area, but they won’t be the last. Steve Easterbrook, the CEO of McDonald’s, announced a year ago that ordering kiosks would be installed in all 14,000 McDonald’s in the country. He promised the change would provide quicker and more comfortable service for patrons. “McDonald’s is raising the bar on
NRF – In the Wild McDonalds Kiosk Before heading out to Newark for NRF show, Frieder Hansen of Pyramid Computer stops to order some food at McDonalds. That looks like a Polytouch unit to me. Editor Post Views: 711
Last year, deliveries accounted for a quarter of the sales in tier one cities such as Beijing and Shanghai. Overall in China, sales from delivery grew by 81 per cent last year, said Zhang, adding that these growth rates were on the rise in 2018.
Zhang Yichen, the Citic Capital chief executive and chairman, told the Asian Financial Forum in Hong Kong on Monday that the use of digital marketing, combined with delivery services, had been an important growth driver for the Chinese market.
From Pymnts.com article QSR Ordering Kiosks Evolved From A 1980s Solution For Out-Of-Stock Shoes As a college student in the 1970s, Murray Lappe heard that his fellow students wanted to promote their organizations through a new medium. During a retreat, the students thought of having a traditional bulletin board, but Lappe had an alternate take: Why not digitize… Read More »
Automation Comes To McDonald’s Kiosks – NPR from Morning Edition September 12, 20185:11 AM ET Heard on Morning Edition ALLY SCHWEITZER FROM We hear a lot about robots eventually taking over jobs in manufacturing, but automation has already hit the service industry. The cashier who takes your order at McDonald’s could soon be replaced. DAVID GREENE, HOST: So… Read More »
Two friends in Australia appear to have cracked the McDonald’s kiosk system, allowing them to score a free burger. A YouTube video shows the pals taking advantage of a burger discount by tricking the machine. In the video, they order 10 burgers for $1 each using the kiosks. Then, they remove the meat from the ten burgers, which discounts each of the… Read More »
The Canadian McDonald’s app, called My McD’s, is just the latest target for cyber criminals. Last year, they were busy stealing Aeroplan and PC Optimum rewards points from some members’ online accounts. Many of the fraudsters involved in PC Optimum cases also carried out their crimes in Quebec. Cybersecurity expert Ritesh Kotak said that in the digital era,… Read More »
ZIVELO STRENGTHENS ITS FULL-SERVICE TURN-KEY KIOSK SOLUTIONS WITH INDUSTRY COLLABORATION ZIVELO collaborates with Dell Technologies OEM Solutions to revolutionize self-service kiosks SCOTTSDALE, AZ (May 2, 2019) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to the largest fast-food chains across North America) joins the Dell Technologies OEM to allow its clients to purchase ZIVELO’s digital solutions through their existing… Read More »
McDonalds Times Reprinted with permission in full from CNBC May 2019 & Amelie Lucas On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S. The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile… Read More »
Self-Order and AI Sonic McDonalds Read full article at PSFK From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences Today’s consumers have more food options than ever. The ordering experience… Read More »
New Sponsor Evoke Creative Kiosks We welcome Evoke as our latest KMA sponsor. Evoke works in all types of complete kiosk solutions as well as OEM standard models for people such as McDonalds. WHO WE ARE Evoke have been at the forefront of interactive digital technology since 2003 and work with some of the world’s biggest brands designing… Read More »
McDonalds Kiosks — Ordering Kiosks major flaw Editors Note: We never understood why McDonalds totally avoided cash for its customers. The demographics would seem to require cash in order to serve customers. This is almost considering some users “disabled” and cannot be serviced at the kiosks and must go to the counter. Cash2Card systems tied in with biometric… Read More »
McDonald’s Partners with Vispero to Provide Access for Blind and Low Vision Customers in US Self Order Kiosks Press release Sept 2021 Editors Note — you can meet with Vispero at the upcoming M-Enabling Summit in Arlington, VA in October. The Kiosk Association is a sponsor and exhibitor. Laura and Matt from Vispero will be there. Note that… Read More »
McDonalds Kiosks Self-Service Post-COVID Distancing In Netherlands Erwin Dito Managing Director at McDonald’s Netherlands As a result of great and swift teamwork, we’ve launched our ‘test and learn prototype’ restaurant in Arnhem. It’s an important step closer to operating in the new social distancing society. The team designed safe work & dining solutions for our employees and guests, while… Read More »
BigHospitality article Feb 2021 — Self-Service and following lead of QSRs article Excerpts from: Says QSR sector has been quickest but that is not true. QSRs always toyed with the idea with most of them watching McDonalds experiment while patient check-in and ticketing at Disney went right ahead. Kiosks for self-order in Vita Mojo Pyramid Computer makes the… Read More »
McDonald’s Kiosk Accessibility News In Brief Public announcement by McDonald’s they are intent on addressing accessibility AudioNav selected by McDonald’s More specific details on an implementation schedule, company-owned versus franchisees, new kiosk versus existing kiosks expected prior to NRF 2022 which at the KMA Booth 1606 Storm will be showing the latest in accessibility technology. Worth noting that… Read More »
McDonalds Kiosks “Next” Concept for Hong Kong Full article on Seeking Alpha Excerpts and photos Upon entering one is directed to ordering kiosks or to registers. While one may order regular items from the kiosks the benefit is to secure the waiter service and a lit numbered disc, (used at other quick served restaurants). The benefit is to… Read More »
Very nice exposition of McDonalds project by Steve Lister. This was a project to make McDonalds cool again. From LinkedIn post we saw — So what was the idea of the project? – The complete reinvention of the world’s largest Fast Food Chain, including master-planning, architecture and interior design, brand positioning, graphics, packaging, uniforms and global design standards… Read More »
Fast Food Kiosks killing jobs? Current events beg the question, but the facts say otherwise Reprinted with permission Dec. 12, 2016 | by Elliot Maras We at the Kiosk Industry Association have seen the news media running controversial headlines and opinion pieces by CEOs and ex-CEOs decrying the minimum wage increase and attributing loss of jobs to self-order.… Read More »
Soon after renovating his father’s first restaurant, Mateos implemented technology like a mobile app and self-service kiosks, along with more service and product offerings like a bakery and table service. With automation prompting new aspects of the business, there is a greater need for the human element. “Come spend a day with me,” Mateos says to those who think robots might replace jobs.
Editors Note: We originally reported this on November 28 and continued to monitor this story from the UK to see how it developed. It originated on the tabloid website — https://metro.co.uk/ which generally publishes things that only some people on Facebook are looking to believe. The article below came out on a tabloid and it certainly bears a closer… Read More »
Approach Video Showing How Unique Needs Met by Self-Service Kiosks GRAFTON, WI – Recently, Frank Mayer and Associates, Inc. released a promotional video for the company’s self-service kiosk Approach, featuring why the self-order kiosk is a simple solution for businesses seeking additional convenience for customers as well as new revenue opportunities. With multiple industries embracing the digital experience for… Read More »
McDonald’s CEO: We are evolving the business in a meaningful way 9:00 AM ET Mon, 4 June 2018 In a wide-ranging interview, Steve Easterbrook, McDonald’s CEO talks about the company’s new headquarters, adapting new technology, including new ways to order food, adding an international menu, and why tariffs are unlikely to impact the company’s bottom.. McDonald’s CEO: We… Read More »
Lots of pictures of the inside. “The restaurant now has self-service kiosks, tableside service and sleek, modern decor,” said Lindsay Rainey, a spokeswoman for the company. “You definitely won’t recognize this McDonald’s.”
Nice picture of the new ‘Kids Play’ interactive game pads
Local owner and operator Shari Nixon also commented on the new kiosks, stating, “It’s a convenience for customers. If they’re in a hurry they can beat the line.”
Other restaurant groups—including Irvine-based Yogurtland—have looked at the meal segment as well, as a way to get more customers through the door while morning-intensive chains such as Starbucks Corp. made a mirror-image bid to bring customers back for lunch.
Bendel also told analysts the burger house will develop a mobile app to “allow our customers to skip the line and place their order from their mobile phones or tablets,” in a move that also brings Habit in-line with other chains.
Habit is also “developing a self-ordering kiosk to promote speed of service [and alleviate] cashier labor.”