Category Archives: Retail Kiosk

Retail Kiosk News

— Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA which is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT).

Market Research For Retail Kiosks

Retail is the global growth engine for self-service kiosks. According to the latest 2018 Frost & Sullivan report Retail, Transportation & Logistics, and Hospitality are the key vertical markets with revenue contributions of 22.6%, 17.7%, and 14.5% respectively.  Here is some 2018 data by Frost and Sullivan and their kiosk research report.

retail kiosk

Click for vertical kiosk research market numbers

Interactive retail kiosks are the largest segment of deployed kiosks. Analysts estimate that retail kiosks comprise at least 30% of the entire self-service kiosk market. Locations include Department Stores, Grocery Stores, Big Box Specialty Retailers and Convenience Stores.

Retail Kiosk Frank Mayer retail kiosk self-service order kiosk for mcdonalds

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Retail kiosks provide convenient services to customers such as bridal and gift registry, non-stock product ordering, wayfinding directories, employment, product lookup, company information and targeted offers. These services increase consumer awareness and offer new channels for retailers to grow their business.

Retail Kiosks and their ROI

Retail kiosks — a good idea for retailers and a good idea for customers.  Providing self-service option is rapidly becoming not an option.

Source: www.olea.com

New writeup by Olea on rationale and ROI for Retail Kiosks. Some of the advantages discussed include:

 

  • Virtual sales assistance for customers
  • Expanding the footprint of the retailer
  • Reducing labor costs
  • Redeploy staff to increasing revenues
  • Eliminate standing in line (line busting)

 

Good examples of kiosks like this are the ones in REI where you can look up extended stock and sizes, same thing for Cabela’s and also Kohls.

Doing More — A Success Story – A Child That Should Have Been a Statistic

The Kiosk Industry Association financially supports the RetailROI Retail Orphan Initiative – We encourage all companies to contribute to the organization of their choice. A Success Story – A Child That Should Have Been a Statistic by Greg Buzek This is a brief story of Demetrius Napolitano, a young man who should have been a statistic. He grew up and… Read More »

Generation Z and the Impact on Retail

Retail Kiosk Trends — Generation Z and the Impact on Retail Once upon a time, it was all about the millennials. There’s probably a terrible joke in there somewhere, considering the fact this group is often plagued with the reputation of being the “participation trophy” generation. Kidding aside, for years, millennials have frequently stolen news headlines that highlight… Read More »

Kiosk Whitepaper Retail Zivelo

Preface – We’re at an inflection point in physical retail experiences: 2019 may very well be marked as a turning point. For the first time in five years same-store sales are stable (versus declining), break-out e-commerce brands continue solidify their positions of growth by opening physical stores, and as retailers turn to their previously under-capitalized fleet of stores (after-all, they were investing in… Read More »

Mixed Drink Retail – Nordstroms

Alcohol in Retail – Under The Influence We like that title. WP article covers Nordstroms and how they are adding martinis to the mix for shoppers.  With all the analytics describing how doing this or doing that is going to increase sales per customer and provide an uplift, why not just do the obvious?  Sell them a martini, triple their… Read More »

Online Retailers Moving To Physical Stores – Bloomberg podcast

Matt Townsend, global business reporter for Bloomberg, on how digital natives like Warby Parker have recognized they need physical stores to grow and prosper. Hosted by Pimm Fox and Lisa Abramowicz.

Source: www.bloomberg.com

Nice audio podcast. Main point being online advertising is getting more and more expensive while brick & mortar is getting cheaper and cheaper. Lots of added benefits to B&M too. Examples as well. Recommended

Mobile kiosk – NFC kiosks aim to ‘take paper out’ of dealerships

F&I documents, vehicle sales agreements, brochures and more, we all know that dealerships are businesses that rely heavily on printed products.

Source: www.autoremarketing.com

The company has made NFTouch available in a variety of dealer packages. FRG shared the base package for the product includes four “wheel” kiosks (digital stands next to a showroom vehicle) and a showroom Master kiosk (which provides discount coupons, showcases campaigns, monthly features and specials). The Digital Wheel Stand allows the sales manager to instantly change vehicle pricing and offers.

The packages are customized in an effort to suit dealer needs, and the kiosks are leased over a set term, with delivery and installation within 60 days of ordering.

And for shoppers that might not have made it to the dealership within store hours; they can receive information, as well. The company also offers an After-Hours kiosk, which sits just inside the dealership window and works through glass.

Retail 3D Printing Kiosk for Shoes and Macy’s

3D Printing Kiosk Shoes and Macy’s video From Resa Private Limited — Opening Macy’s with 4 in-store locations this week, opening 50 Pop ups by Summer.  We are looking for good talented 3D printing Techs. https://www.linkedin.com/feed/update/urn:li:activity:6363900427720810498/   Related Retail Kiosk Stories 3D Printing Kiosk Best Buy – Kiosk Industry https://kioskindustry.org/3d-printing-kiosk-best-buy/   Nov 12, 2015 – Makers of the R1 +Plus… Read More »

Why Did Toys ‘R’ Us Fail?

It was not the market dynamics that took these companies under, it was the fact that their owners took on so much debt that it positioned them to only be successful if all the market dynamics went their way.  They decided to purchase a Formula One race car and forgot they have to dodge potholes on I-94 in Chicago to and from work. And when they fail the world wonders and laments the loss of these retailers and make it sound like this is an overall retail issue.  It’s not.

Source: www.ihlservices.com

Judging from the usual apocalytic headlines it is pretty easy to assume Retail has been officially terminated by a mobile phone and Amazon.  If you look at the numbers for retail it shows a $5 Trillion market is growing at 5.4% year to year. But this is bad news? 

Device Hopping

“Device Hopping” is a technical shopping term referencing online shopper behavior. A New York Times article titled “Retailers Try to Adapt to Device-Hopping Shoppers” (December 2012) refers to the “device hopping” process as researching and shopping on one device and  purchasing on another. A Barilliance study from June of this year found that 41% of Smartphone Shoppers started… Read More »