Category Archives: Biometric kiosk

Biometric Kiosks Come to Car Rental Check-In and Check-Out Using Facial Recognition

Editors Note: News post published by Hertz 12/11/18

Hertz and CLEAR Partner to Reimagine the Car Rental Experience

Travelers Can Now Get on the Road Faster Than Ever Before by Using their Face or Fingers at the Exit Gate

NEW YORK and ESTERO, Fla., Dec. 11, 2018 – Hertz and CLEAR today announced the launch of Hertz Fast Lane powered by CLEAR – a new service that uses biometrics to drastically speed up the car rental process and get travelers through the exit gate and on the road in 30 seconds or less – a time savings of at least 75 percent.

With CLEAR, members enroll once to enjoy frictionless experiences with greater predictability at more than 40 airports and venues nationwide. Now, Hertz Gold Plus Rewards® loyalty members who sign up for CLEAR and link their accounts will be able to verify their identity and rental reservation with just a look or tap of their finger. Hertz Fast Lane powered by CLEAR marks the first use of biometrics by a major rental car company, and the first time CLEAR’s trusted identity platform is enabling members to verify their identity using their face instead of showing a physical ID.

The first Hertz Fast Lane powered by CLEAR is now available at the Hartsfield–Jackson Atlanta International Airport (ATL), offering renters unmatched speed and security so they can enjoy more time doing what they love. Throughout 2019, Hertz Fast Lane powered by CLEAR will be rolled out to more than 40 additional Hertz locations, including some of the busiest U.S. airports such as Los Angeles International Airport (LAX), John F. Kennedy International Airport (JFK) and San Francisco International Airport (SFO), among others.

“We’re excited to introduce Hertz Fast Lane Powered by CLEAR to get Hertz customers through the exit gate without the wait and on the road faster,” said Hertz CEO Kathryn V. Marinello. “By teaming with CLEAR, Hertz gets a partner with an expanding footprint and proven track record to help us innovate the car rental process, improve the customer experience and bring meaningful benefits to busy travelers.”

Marinello added, “This new innovation demonstrates our focus on enhancing the entire customer experience. In the last two years, we’ve upgraded our fleet with the cars people want to drive, launched our Ultimate Choice® model in the U.S. enabling customers to choose their preferred vehicle with no wait, and improved site operations to deliver great service consistently.”

The new offering further demonstrates Hertz’s and CLEAR’s deep commitment to investing in technology and services that enhance their members’ experience – and sets a new standard for frictionless travel.

“CLEAR believes that you are you, and we’re creating a future in which your fingerprints, eyes and face are your best and most secure ID,” said CLEAR CEO Caryn Seidman-Becker. “When our members travel, they enjoy greater speed and predictability at airports and sporting events, so they can focus more time doing what they love. Thanks to our new partnership with Hertz, they’ll spend less time at the exit gate and more time enjoying their destination.”

Use of Hertz Fast Lane powered by CLEAR is a new benefit for Hertz Gold Plus Rewards® program members, and membership in CLEAR is available at no additional cost when used in connection with this program. Members interested in upgrading their CLEAR membership to include airport security access, will receive preferred pricing based on their Hertz loyalty status. Travelers interested in learning more about the Hertz Fast Lane powered by CLEAR, or in becoming a Hertz Gold Plus Rewards® member, can visit

About Hertz
The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., operates the Hertz, Dollar, Thrifty and Firefly vehicle rental brands in approximately 10,200 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards, Ultimate Choice, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen, operates the Hertz 24/7 car sharing business in international markets, and sells vehicles through Hertz Car Sales. For more information about The Hertz Corporation, visit:

CLEAR is transforming the way people live, work and travel. Today, CLEAR is powering a frictionless security experience in 40 U.S. airports and sports venues. When you are you, instead of something in your pocket, life is more frictionless, more secure and more predictable. CLEAR is trusted by millions of members and is certified as a Qualified Anti-Terrorism Technology by the U.S. Department of Homeland Security. After enrolling at any CLEAR location, members can begin using CLEAR Lanes immediately ( For more information on CLEAR, visit

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Biometric Financial Kiosk – New FNB kiosk with fingerprint technology. Here’s how it works 

Biometric Financial Kiosk – New FNB kiosk with fingerprint technologyBiometric Financial Kiosk

The machine can do everything except give out cash.


FNB has launched a new kiosk that allows you to open an account with only your thumbprints as verification.

The bank has formed a partnership with the department of home affairs, and uses government records to verify your identity.

“The machines are directly linked to Home Affairs and because they use fingerprint technology on their side, we are able to quickly verify who you are,” says Lee-Anne van Zyl, CEO of FNB Points of Presence.

The TouchPoint kiosk allows people to open an eWallet Extra account with their thumbprints. Existing FNB customers can also do all their general banking, except withdraw money.

Bite Says Face-Recognizing Kiosks Improve Customer Experience

Bite Says Face-Recognizing Kiosks Improve Customer Experience

Jack In The Box Kiosk

That’s a belief driving the startup Bite, which creates facial recognition kiosks for quick service restaurants (QSRs). Using a combination of iPads, proprietary software and machine learning, Bite’s tablet kiosks can recognize your face to unlock loyalty programs, bring up food preferences and provide opportunities for restaurants to upsell.


Jack in the Box CEO, Leonard Comma, made news this week when he said “it just made sense” for his fast-food chain to consider switching from human cashiers to machines. To be sure, there are big societal implications if every restaurant made such a shift, but what if automated kiosks provide a better customer experience?

Fast Food & Biometric – KFC China Goes Facial Recog on us

TechCrunch reports that KFC China is going to try facial recognition technology.  Couple that with demographic and historical data and you can begin to approach smart ordering.

Baidu and KFC’s new smart restaurant suggests what to order based on your face

Baidu is demonstrating some of its most recent tech advancements in novel ways, including a partnership with KFC China (yes, the fried chicken KFC). The search giant sometimes referred to as the ‘Google of China’ partnered with KFC to open a new “smart restaurant” in Beijing, which employs facial recognition to make recommendations about what customers might order, based on factors like their age, gender and facial expression.

Biometric security beyond the dunes

Biometric Employee Kiosk

Biometric Employee Kiosk

Would you expect to find a solution based on biometric technology that provides employees with fast and highly secure access to personal data in SAP in a vast and sparsely populated country like Namibia? Although I have been visiting this beautiful desert country privately for more than 20 years and have seen great achievements and


Success story for biometric kiosks for employees. Fujitsu and SAP make it happen in Namibia

Olthaver & List is Namibia’s largest privately held Group of Companies outside of the mining sector and employs over 5,500 people in various sectors including food production, beverages, retail trade, property leasing, marine engineering, steelworks and hospitality. “Due to

sap_blog2the diversity of our portfolio, our people work in numerous locations and many of them, in subsidiaries, where not everyone has his own PC. Just one example is our Pick n Pay supermarkets, which are spread across the entire country”, says Rainer Rusch, “however, quick and secure access to personal data is important, but cannot be guaranteed via the traditional postal route.” To provide everyone with constant transparency – even in remote locations – Olthaver & List decided to implement employee self-service kiosks in 2013 and has steadily added users. With the bioLock solution from real-time and fingerprint scans employees can be sure that their personal data is always available for them – and really only for themselves and not for a colleague who may have spotted a password or got hold of a smart card.

“The solution is just great. For example, the former paper-based vacation request procedure, which was highly labor-intensive and often defective, has been replaced by a secure real-time electronic process. This simplifies procedures, saves costs, improves transparency and last but not least contributes to our employee’s satisfaction as holiday approval notes are immediately forwarded to their mobile phones. But nonetheless, I am always looking for improvement,” says Rainer, who describes himself in his LinkedIn profile as someone who is interested to experiment and learn new technologies.

Vancouver Airport installs BorderXpress Kiosks at Oakland

The passport control technology has been developed by Innovative Travel Solutions and is available at 24 international airports including, Chicago O’Hare International Airport (ORD) and Hartsfield-Jackson Atlanta International Airport (ATL). The technology also provides service in 26 different languages.Vancouver International Airport has introduced its BorderXpress automated passport kiosk solution at Oakland International Airport.


Really like their designs. Vancouver has done a great job. The passport control technology has been developed by Innovative Travel Solutions and is available at 24 international airports including, Chicago O’Hare International Airport (ORD) and Hartsfield-Jackson Atlanta International Airport (ATL). The technology also provides service in 26 different languages.

Biometric Kiosk – Scanning Market to Reach $14B


Biometric security is on a rapid growth curve, and the market for biometric scanning devices is expected to reach $13.8 billion in 2015>[1].  Traditionally, biometric security methods have been employed by government agencies, but with the use of biometric security in consumer devices, such as smart phones and laptop computers, the consumer sector is starting to see rapid growth in the deployment of biometrics.

olea-kiosks-dfw-customs-kioskOne measure of the consumer usage of biometrics is through the download of biometric-enabled mobile applications.  Juniper Research estimates that the download of biometric authentication applications will grow quickly over the next five years from the current level of 6 million downloads predicted for 2015 to an estimated 770 million biometric application downloads in 2019.  This is largely driven by Apple’s Touch ID authentication system which is at the forefront of the consumer biometric expansion.

Similarly, the number of users of biometric security devices is expected to grow to 2.5 billion users with 4.8 billion devices by 2020.  It is predicted that within the next three years, biometrics will become standard on smartphones and other mobile devices.

The Growth of Biometrics in Kiosks

While biometric security measures have been available for some time, they have largely been utilized in the government space, but as consumers continue to build comfort with these devices, they will become a common element in self-service applications, such as retail kiosks and healthcare kiosks.

Biometric devices offer two distinct advantages over traditional knowledge-based (e.g. passwords) and credential-based (e.g. ID cards) security systems:

  • Accuracy of Identification – Because biometrics analyze the distinctive and measurable characteristics of an individual, they are much more accurate than a knowledge-based or credential-based security model, both of which are susceptible to security breaches.
  • Convenience – Similarly, because biometrics analyze the personal attributes of a human, such as an iris scan or a fingerprint scan, there is no issue with an individual forgetting their password or credential. Additionally, most biometric scans are very fast, so access is typically granted quickly and conveniently.

Boston Healthcare Kiosk with Iris ScannerIn addition, biometric security solutions are scalable in that there are different types of scanning measures available to provide different levels of accuracy and security.  The most basic biometric scans use a “unimodal” or measurement of a single biometric attribute, such as a fingerprint scan.  Multimodal scans provide a heightened degree of security by either measuring multiple physical attributes (e.g. scan both a fingerprint and an iris) or utilize multiple scans of the same physical attribute (e.g. 3-D palm scan that measures multiple attributes of a palm print).

With dozens of different types of biometric security measures now readily available, and an increased level of consumer comfort with these security methods, it is expected that these will become a standard component on self-service machines in the near future.  A quick fingerprint scan on a patient check-in kiosk in a doctor’s office will provide customers with an efficient and highly secure method of confirming their identity.  Similarly, as more retail kiosks are outfitted with ubiquitous mobile payment systems, such as Apple Pay, the use of a quick fingerprint scan to access a user account will provide a level of security and convenience never before seen.

Contact Olea Kiosks today to find out how Olea’s biometric security technology can be implemented to provide a cutting edge self-service kiosk solution for your business.