InfoComm Digital Signage Show – Free Pass & Things to See

Kiosk Manufacturer Association is exhibiting at InfoComm Interactive 2025. Register with code KIO978 for a free exhibit hall pass. Includes event dates, location, and a Register Now button.

InfoComm Digital Signage

Visit us at the InfoComm digital signage tradeshow. This year Kiosk Industry has a booth at InfoComm and #3489.  June 11-13 Orlando. We will offer free passes and invites as part of our booth.  And it is official that we are not only a Provider but now a Member (Bronze).

What you will see in our booth:

Neil Farr

Acquire DIgital -- A red hexagon with the word acquire written in lowercase white letters in the center, ideal for infocomm digital signage displays.

Acquire Digital

A leader in digital transformation, Neil Farr brings deep expertise in user engagement and technical innovation. As CEO of Acquire Digital, he has spearheaded the development of industry-leading solutions for digital signage and interactive experiences. At InfoComm, Neil will be showcasing Acquire’s latest advances in wayfinding technology and StudioDX—the next evolution in high-performance digital signage management.

LinkedIn https://www.linkedin.com/in/neilfarr1/

 

 

Peter Kaszcyki

A trade show booth featuring BoldVu by MRI offers an interactive experience. The large digital display highlights The Emergency as two people converse nearby. With a blue, curved design, the booth exudes a sleek infocomm vibe, complete with branding and seating at the back.

Click for full size

BoldVu Large Format Outdoor Digital Signage and Smart City terminals. LG outdoor displays used.

VP – Business Development at BoldVu by MRI  Alpharetta, Georgia, United States Rochester Institute of Technology Manufacturing Resources International (MRI) https://www.linkedin.com/in/peter-kaszycki-14b2264/

 

Heinz Horstmann

Android lockdown kiosk mode https://kioskindustry.org//digital-signage-software-sitekiosk-online-kiosk-software-new-release/

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CEO – SiteKiosk – Interactive Digital Signage & Kiosk Software for Public Computers and Displays. LinkedIn is https://www.linkedin.com/in/heinz-horstmann-760b783/

 


Why Go To InfoComm?

InfoComm is the largest and most comprehensive professional audiovisual trade show in North America, produced by the Audiovisual and Integrated Experience Association (AVIXA). The event brings together manufacturers, integrators, dealers, and end-users worldwide to showcase the latest technologies, products, and services in the professional audiovisual (pro AV) industry. InfoComm’s origins date back to 1946 when the National Association of Visual Education Dealers (NAVED) held its first conference, and since then, it has grown significantly to support the pro AV industry2.

AVIXA, established in 1939, is the international trade association representing the audiovisual industry. It has more than 3,000 enterprise members representing over 20,000 AV professionals from more than 80 countries. AVIXA is a hub for professional collaboration, information, and community, offering resources such as AV standards, certification, training, market intelligence, and thought leadership14.

InfoComm 2025, scheduled for June 7-13 at the Orange County Convention Center in Orlando, Florida, will explore key trends in the pro AV industry, including the intersection of AV, IT, and broadcast, and the impact of AI on AV solutions1. The event will feature over 150 new exhibitors, showcasing advancements in LED displays, AV-over-IP solutions, and interactive technologies. The education program will include sessions across 10 tracks, with a focus on AI applications in various areas of the industry1.

InfoComm provides a dynamic environment for AV solution providers and buyers to conduct business, facilitating growth in the $325 billion pro AV industry, which is expected to add nearly $100 billion in revenues over the next five years1. The event allows attendees to network, learn about industry trends, and explore new technologies and business partnerships.

Featured Exhibitors

SiteKiosk Online is a cloud-based software solution designed to manage and secure public-access devices such as kiosks, digital displays, public computers, tablets, and laptops. It is compatible with both Windows and Android systems, offering a comprehensive platform for creating and managing interactive kiosks and digital signage displays.

Key Features of SiteKiosk Online

  • Protection:

    • Customizable and Hardened Browser: Ensures secure browsing by restricting access to unauthorized websites and protecting against malware.

    • Device Lockdown: Secures devices from tampering and unauthorized access from startup.

    • Data Security: Automatically clears session data after each use to maintain privacy.

  • Management:

    • Remote Access and Monitoring: Allows administrators to manage and monitor devices from a centralized dashboard, receiving real-time alerts for any issues.

    • Two-Factor Authentication: Supports secure login options, including LDAP and Active Directory integration.

    • Configuration Management: Enables remote updates and configuration changes across all devices.

  • Digital Signage and Content Management:

    • Powerful CMS: Supports various content types like videos, images, and PDFs, allowing for customizable menus and multilingual support.

    • Time and Event-Controlled Displays: Enables scheduling of content based on time, day, or external triggers.

    • API for Custom Scripts: Allows integration with external sensors and devices using common scripting languages like JavaScript and HTML.

Benefits

  • Customization: Offers flexibility in creating interactive user interfaces tailored to specific business needs.

  • Scalability: Supports expansion as businesses grow, allowing easy addition of new devices.

  • Security and Compliance: Ensures comprehensive privacy and compliance management, protecting customer data and maintaining regulatory standards.

Overall, SiteKiosk Online is designed to enhance customer experience through interactive digital solutions while ensuring operational efficiency and security across various industries.

InfoComm – Memorable Retail Shopping Journeys

Four featured speakers with headshots and titles appear on a purple gradient background for this InfoComm interactive IC25 event. Text details a session on Retail Revolution set for June 12, 3:15–4:00 PM, at Spotlight Stage - Booth 4327.

Retail Revolution: Crafting Memorable Shopping Journeys

Don’t miss the InfoComm Retail Session with four experts. The goal is to show how AV innovations can make shopping trips more compelling, boost customer loyalty, and ultimately drive increased sales.
SS22
 Thu, June 12
 Booth 4327
 Design and Integration  Digital Signage 
Price: Free to attend

Why would you get out of your chair to go shopping unless the trip promised a memorable experience? Discover how cutting-edge AV technology, display signage, interactive engagements, and multisensory experiences enhance the shopping experience, create customer loyalty, and increase sales.

Speakers

Kathy Crumley, Global Business Strategist – Intel

Jean-Luc Tremblay, Sales Director – Infillion

Jeanniey Walden, CEO – Liftoff Enterprises

Michael Schatzberg, Co Managing Partner / Founder – Branded Hospitality Ventures

The session, titled “Retail Revolution: Crafting Memorable Shopping Journeys,” focuses on how advanced audiovisual (AV) technology, digital signage, interactive engagements, and multisensory experiences are transforming the retail environment. The goal is to show how these innovations can make shopping trips more compelling, boost customer loyalty, and ultimately drive increased sales.

Key Topics and Learning Objectives

Cutting-Edge AV Technology: Learn how the latest AV solutions are being integrated into retail spaces to create engaging and immersive environments that encourage shoppers to visit stores rather than shop online.

Digital Signage: Discover the role of dynamic, interactive display signage in capturing customer attention, delivering targeted messages, and enhancing the overall shopping experience.

Interactive Engagements: Explore how interactive technologies—such as touchscreens, augmented reality, and personalized content—can deepen customer engagement and make shopping more memorable.

Multisensory Experiences: Understand how retailers are leveraging sound, lighting, scent, and tactile elements to create a multi-layered sensory journey that differentiates brick-and-mortar stores from online shopping.

Customer Loyalty and Sales: Gain insights into strategies that use these technologies to foster stronger emotional connections with shoppers, leading to repeat visits and increased spending.

Session Format and Audience

The session is free to attend and takes place on the InfoComm show floor at Booth 4327 on Thursday, June 12.

It is designed for retail professionals, AV integrators, digital signage specialists, and anyone interested in the intersection of technology and customer experience in retail.

Why Attend?

Attendees will leave with actionable knowledge about:

The latest trends in retail technology and customer experience design

Practical examples of successful technology integration in retail

Ideas for leveraging AV and digital signage to stand out in a competitive market

Ways to create shopping environments that are not only functional but also memorable and emotionally resonant for customers

This session is particularly valuable for those looking to stay ahead in the rapidly evolving retail landscape and to understand how technology can be used not just for operational efficiency but for creating lasting customer impressions

More InfoComm Digital Signage resources

Digital Signage – Introducing StudioDX – Precision. Power. Pixel-Perfect.

A large digital billboard showcases a vibrant red abstract image, surrounded by rows of purple and white LED lights against a dark sky—a pixel-perfect example of modern digital signage.

Introducing StudioDX – Precision. Power. Pixel-Perfect.

Digital signage software takes another step forward with StudioDX by Acquire Digital.

Acquire Digital is an accomplished and experienced digital signage software provider. The company has over 25 years of industry experience, having been founded in 1997, and has delivered thousands of digital deployments for hundreds of satisfied customers worldwide135. Acquire Digital is recognized as an industry leader, offering a comprehensive range of solutions including digital signage, interactive kiosks, wayfinding systems, and self-service software135. Their technology is trusted by major clients, including airports and blue-chip companies, and is known for innovation, reliability, and the ability to deliver both standard and bespoke solutions for various environments135. The company’s in-house team of software engineers, designers, and support staff is dedicated to exceeding client expectations and driving continuous innovation in the digital signage sector35.

We’re officially launching StudioDX, our most advanced digital signage platform yet—live at InfoComm 2025!

Built for high-performance environments and large-format displays, StudioDX delivers:
✅ Lightning-fast setup and content deployment
✅ Real-time control and automation
✅ Seamless multi-screen playback
✅ Integrated ad support and plugin-based triggers
✅ A user interface designed for AV pros

Also making its debut—our latest wayfinding tech, in partnership with Boldvu and VCONN, combining smarter navigation with dynamic content and enhanced accessibility.

📍 Come see it all at InfoComm 2025
🗓 June 11–13
📍 Orange County Convention Center – West Building, Orlando, Florida
🧭 StudioDX and Wayfinding – Booth #3489 (inside the Kiosk Manufacturer Association booth)

🧭 Wayfinding – Booth #3489 (inside the VCONN Digital Interactive booth)

Want a personal demo? Hit the button below to book time with our experts at the show – or just reply and we’ll schedule something.

Pictures

More Digital Signage Software Resources

Tariff Mini-PC Quote – US versus Poland versus Mexico – Apr12

A promotional image for a 4K dual display Mini-PC. It features monitors: one with a man presenting Portrait Photography: High School Seniors, and the other with an animated scene. Includes product specifications and icons, perfect for users in the US or Poland.

Mini-PC Quote Example with Tariff

Talk about a rollercoaster… The White House seems to have a new strategy every three days.  The only thing for certain would seem to be uncertainty where it all ends up.  The winners seem to be Europe and Asia for now.

To measure the practical effect we looked at core component for kiosks and digital signage.

One of our favorite devices in kiosks and digital signage will always be the computer, and we usually favor the mini-PC.  Small, powerful and generally purpose-built. Hard to beat. Our own in-house systems run on Intel NUCs (System76). For reference, in the kiosk and digital signage space, the other two primary components will be the display or touchscreen, and also the enclosure and mounting.  Don’t forget maintenance and service and you have the whole deal.

For the example mini-PC you can contact Star at ‪+8619116401645 – call or WhatsApp — Email is [email protected]

Reciprocal tariffs april 5th Screenshot of a U.S. Customs and Border Protection document on reciprocal tariff exclusion, effective April 5, 2023. It features product codes like 8541.10.00 and 8541.40.60, including new details about mini-PC tariffs, with a border protection seal at the top and a timestamp of 16:42.

Screenshot of a U.S. Customs and Border Protection document on reciprocal tariff exclusion, effective April 5, 2023.

Disclaimer —  Because prices vary every month due to changes in raw materials, they may be adjusted at different times.  For example,  This is the reference price, and the latest quotation has been obtained with the supplier for reference.  Other variable include fluctuating tariff rates of course.

Example Mini-PC Quote April 2025

To Poland — Mini PC:K4  — CPU: Intel Core i5-8250u
Memory:16 GB DDR4 — Storage:256 GB SSD — WiFi: Yes
OS:Trial version of win11
—EXW price :239.85usd/pcs
—Shipping cost(Transport to Poland) :40.67usd/pcs
—Total:280.52usd/pcs

—Estimate import duty(Poland):About 70usd


To Mexico — Mini PC:K4 — CPU: Intel Core i5-8250u
Memory:16 GB DDR4  Storage:256 GB SSD WiFi: Yes
OS:Trial version of win11
—EXW price :239.85usd/pcs
—Shipping cost(Transport to Mexico) :39.31usd/pcs
—Total:279.16usd/pcs

—Estimate import duty(Mexico):About 50-80usd


To US — Mini PC:K4  — CPU: Intel Core i5-8250u
Memory:16 GB DDR4  Storage:256 GB SSD  WiFi: Yes
OS:Trial version of win11
—EXW price :239.85usd/pcs
—Shipping cost(Transport to US) :42.74usd/pcs
—Total:282.59usd/pcs

—Estimate import duty(US):About 353.24usd  (124%)


About The Mini-PC

The HYSTOU K4 Mini-PC with Intel Core i5-8250U and dual 4K display capability offers several benefits, particularly for industrial applications, office environments, and multimedia use. Here are its advantages:

1. High-Performance Processor

  • Powered by the Intel Core i5-8250U (4 cores, 8 threads), this mini-PC provides a base frequency of 1.6 GHz and a turbo frequency of up to 3.4 GHz, ensuring smooth multitasking and efficient handling of demanding applications12.

2. Dual 4K Display Output

  • The K4 supports dual displays via HDMI (4K resolution at 24Hz) and VGA (1080p at 60Hz), making it ideal for multitasking, production dashboards, or multimedia setups13.

  • This feature enhances productivity by allowing users to work across multiple screens or display high-resolution content simultaneously.

3. Fanless Design for Silent Operation

  • Its fanless design ensures quiet operation while maintaining reliable performance, making it suitable for environments where noise reduction is critical, such as offices or industrial control rooms23.

4. Versatile Connectivity

  • The mini-PC includes dual Gigabit Ethernet ports, six RS232 COM ports, four USB 3.0 ports, and two USB 2.0 ports, supporting a wide range of industrial equipment and peripherals13.

  • Built-in Wi-Fi and Bluetooth provide seamless wireless connectivity for modern applications1.

5. Expandable Storage Options

  • It offers storage flexibility with a SATA 3.0 slot for a 2.5-inch HDD/SSD and an mSATA slot, catering to different storage needs12.

6. Energy Efficiency

  • With a TDP of only 15W and typical power consumption of 48W, the K4 is highly energy-efficient compared to traditional desktops13.

7. Rugged Build for Industrial Use

  • The full brushed aluminum alloy casing provides durability and efficient heat dissipation.

  • It operates reliably in extreme environments with temperatures ranging from -10°C to 60°C (14°F–140°F), making it suitable for industrial automation or outdoor deployments3.

8. Compact Form Factor

  • At just 240 x 150 x 57 mm and weighing 1.4 kg, the K4 saves space while delivering robust performance1.

9. Operating System Compatibility

  • The device supports Windows 10/11 and Linux systems, offering flexibility for various software requirements12.

10. Applications Across Scenarios

  • The K4 is ideal for industrial control systems, office multitasking setups, multimedia streaming, digital signage, and light gaming due to its Intel UHD Graphics 620 capabilities13.

These features make the HYSTOU K4 Mini-PC a versatile solution for users seeking a compact yet powerful device tailored to industrial environments or professional use cases requiring dual high-resolution displays.


Latest Tariff Mini-PC News 04/12/2025

April 14 –  Commerce Secretary Howard Lutnick recently made several comments regarding the Trump administration’s evolving tariff policies, particularly focusing on electronics and semiconductors:

  1. Temporary Tech Exemptions: Lutnick clarified that the current tariff exemptions for electronics, including smartphones, computers, and semiconductor-based devices, are temporary. He emphasized that these products will soon be subject to “sector-specific tariffs,” particularly targeting semiconductors, within the next one to two months. The goal is to encourage domestic production of critical technologies like semiconductors and flat-panel displays to reduce reliance on Southeast Asia235.

  2. National Security Focus: Lutnick framed the upcoming tariffs as crucial for national security, stating that reshoring the manufacturing of semiconductors and other essential components is vital for the U.S. economy. He argued that relying on foreign production, especially from regions like Taiwan and China, poses risks to America’s economic and strategic independence67.

  3. Impact on Businesses and Markets: While the temporary exemptions provided short-term relief for tech companies like Apple, Lutnick’s announcement of impending tariffs has created uncertainty in markets. Technology stocks have experienced volatility as investors brace for the potential economic impact of these tariffs47.

  4. Non-Negotiable Sector Tariffs: Lutnick reiterated that these sector-specific tariffs, including those on semiconductors and pharmaceuticals, are “not available for negotiation” with other countries. This stance aligns with the administration’s broader strategy to prioritize domestic manufacturing over international trade dependencies79.

In summary, Lutnick’s comments highlight a shift toward imposing targeted tariffs aimed at fostering domestic production in key industries while signaling temporary relief for some sectors. However, this approach has added to market uncertainty and drawn criticism from various stakeholders.

April 5th — see CBP graphic above

Updated US Customs and Border Protection guidance exempts popular consumer tech imports, including from China.

President Trump’s administration initially imposed tariffs on various imported goods, including electronics from China. These tariffs were intended to protect American industries and jobs. However, there was significant concern within the tech industry about the potential impact on consumers, due to increased prices on electronic devices like smartphones, laptops, and computer chips. The tariffs threatened to disrupt the supply chain and increase costs for manufacturers. Subsequently, the Trump administration made a crucial decision to exempt smartphones, laptops, and computer chips from these tariffs. This exemption was a significant relief to tech companies and consumers, preventing a potential surge in prices for electronic devices. While some smaller tech companies initially faced challenges due to related tariff implications, the exemption of major electronics largely mitigated the negative economic consequences that were initially anticipated.  From The Verge


What About American Mini-PC Providers?

A few mini-PCs are associated with American companies, but finding ones entirely manufactured in the U.S. is challenging due to

A black industrial computer with a ribbed design for heat dissipation, seen from the front. This US Tariff Mini-PC features various ports—LAN, VGA, DC IN, USB, and multiple COM ports—arranged neatly. The background is white.

Badass mini-PC from Hystou for kiosks and digital signage

globalized production processes. Here are some notable options:

  1. Simply NUC: Based in Texas, Simply NUC specializes in Intel NUC systems. While their products are assembled in the U.S., most components, including processors, are sourced globally, particularly from China and Taiwan1.  And for super reliable Linux, we use System76 out of Denver.  For more NUC options contact Kathy Crumley at Intel

  2. Daisy Data Displays, Inc.: This Pennsylvania-based company manufactures custom mini-computers for industrial applications. Their computers are made in the U.S., but they cater to specialized industries like aerospace and defense rather than general consumer use2.

  3. Maple Systems, Inc.: Maple Systems produces fanless mini-industrial computers for sectors like healthcare and agriculture. Their products are made in the U.S., but they focus on industrial rather than personal computing needs2.

  4. OnLogic: OnLogic designs rugged mini-PCs for edge computing and industrial applications. While headquartered in Vermont and offering assembly services domestically, their components are sourced internationally2.

  5. VarTech Systems: VarTech Systems manufactures rugged mini-computers for demanding environments, with production occurring in the U.S.2.

For general consumer mini-PCs, brands like Dell (OptiPlex), HP, and Apple (Mac Mini) are American companies, but their products are primarily manufactured and assembled overseas

More Mini-PC Tariffs links

Chrome OS Certified Kiosks – Pyramid & meldCX

A modern self-service kiosk with a large angled touchscreen labeled POLYTOUCH, a payment terminal, and a fingerprint scanner, set against a plain gray background. This ChromeOS Certified device ensures secure and seamless user interactions.

POLYTOUCH® Flex21.5 is Now a ChromeOS & Chrome Enterprise Certified Device!

We’re proud to announce that our POLYTOUCH® Flex21.5 has been actively certified by Google as compatible with ChromeOS Flex and is now featured on the ChromeOS Flex Certified Models list!

What is ChromeOS Flex?

  • ChromeOS Flex is the cloud-first, fast, easy-to-manage, and secure operating system for PCs and Macs. It’s a sustainable way to modernize devices and can be quickly deployed via USB or across an enterprise network.
  • Our POLYTOUCH® Flex21.5 joins the ranks of official ChromeOS Flex certified devices—a category that includes Chromeboxes, Chromebases, and Chromebooks—and is purpose-built to support a wide variety of use cases, including kiosks and digital signage.

This certification highlights our commitment to:
✅ Reliable and scalable enterprise solutions
✅ Fast and flexible deployment
✅ Centralized, cloud-based management
✅ Secure and sustainable IT modernization

We’re excited to be part of the ChromeOS Flex ecosystem and look forward to helping organizations innovate with confidence.

View our official listing on Google’s site:
https://support.google.com/chromeosflex/answer/11513094?hl=en#zippy=%2Cpolytouch

Google Chrome OS Certification Notes

Several members of KMA are listed for a variety of models. Notables include:

  • Pyramid POLYTOUCH  (version 133)
  • meldCX (version 120)
  • Almost all of the Intel NUCs + ComputeStick
  • LG has multiple thin clients certified
  • POSIFLEX (which owns KIOSK) has a POS Terminal
  • In our APAC region Giada has multiple units

Explanation of ChromeOS Certification

To ensure a consistent and high-quality experience, Google individually certifies and maintains a list of models that you can use with ChromeOS Flex.

Fairly robust certification program with a total of 56 manufacturers with certified units (approximately 500 models)

Model status

  • Certified—Models are expected to work with ChromeOS Flex.
  • Minor issues expected—Models are likely to support at least basic functionality, but are still being worked on by our team. You might run into minor issues.
  • Major issues expected—Models are known to have major issues, such as boot issues, and are not currently recommended for use with ChromeOS Flex. Future releases will improve support for these models.
  • Decertified—Models recently reached their end of support date. Support ends on the 31st December of the given year.

More ChromeOS Resource Links

EAA Kiosk Compliance – A Manufacturer Perspective and Advice – Five Steps

A close-up of a document with a gold seal and the words EAA Compliance written above it, suggesting certification or official approval related to EAA standards for a kiosk manufacturer.

The EAA Is Coming: 5 Steps to Prepare Your Self-Service Terminals

Point of view article by imageHOLDERS nails it. A five-step roadmap that will not only help you comply with the EAA kiosk compliance but also future-proof your kiosk deployments — and create better user experiences for all. imageHOLDERS deploys kiosks for airlines and international.  They are extremely aware of regulations which must be met.

The write-up discusses the European Accessibility Act (EAA) and how businesses can prepare their self-service kiosks to comply with its requirements. Starting June 28, 2025, any new consumer-facing digital devices in the EU, including ATMs, ticketing kiosks, and check-in terminals, must meet accessibility standards to accommodate people with disabilities. Listening to an experienced European kiosk manufacturer already serving the airline industry (think Air Carrier Act…) is very smart.

Their article provides a five-step roadmap for ensuring compliance:

  1. Understanding the EAA – Recognizing it as an ongoing commitment rather than a one-time task.
  2. Integrating accessibility into procurement – Ensuring vendors prioritize accessibility in hardware and software design.
  3. Designing for both physical and digital accessibility – Making kiosks easy to use for individuals with mobility, vision, hearing, or cognitive impairments.
  4. Conducting inclusive usability testing – Validating kiosk accessibility with real users to identify friction points.
  5. Planning for long-term compliance – Maintaining accessibility through regular testing, software updates, and vendor accountability.

The webpage emphasizes that accessibility improves customer experiences and future-proofs self-service devices while avoiding last-minute compliance issues.

The usability testing recommendations are very useful.  Check with real people.

For further testing, the RNIB offers Tried and Tested certification.

Excerpt

Whether you’re issuing an RFP or working through preferred vendors, make accessibility a core requirement alongside functionality, security, and cost.

That includes:

  • Hardware conformance with EN 301 549 (e.g., tactile controls, reachability, audio output)
  • Software that meets EN 301 549 and WCAG 2.1 AA (at a minimum) requirements
  • Support for assistive tech like screen readers and tactile navigation
  • Physical accessibility features like adjustable height, instructions for using the kiosk, and headphone jacks

Read the full article

More EAA Kiosk Compliance Resources

 

Self-Service Market Research — Outlook by Tech providers on 2025

Market Research Retail Kiosks

Tech Providers Optimistic for 2025

Elliot Maras

Elliot Maras has written about self-service for 30+ years.

Self-service innovation continues to create opportunities to make buying and selling products and services easier and more convenient. Thanks in large measure to rising consumer acceptance of self-service technology, a labor shortage for traditional retail, and the evolving capabilities of self-service technology.

Technology providers interviewed in recent weeks by KioskIndustry.org agreed the outlook for growth has never been better, despite concerns about hardware price increases caused by Trump’s tariffs.

A growing appreciation for the benefits of self-service continues to drive growth at retail and in more recent verticals such as healthcare, public transit, car washes, auto dealerships, and EV charging stations.

“We expect strong growth to continue at least through 2027, driven by labor shortages, increasing consumer preference for self-service, and ongoing digital transformation across industries,” said Anthony Hunckler, head of marketing and design at Pyramid Computer GmbH, a manufacturer of automation and digitalization hardware. “However, we also anticipate that the market will shift from just volume growth to smart deployment, where analytics, personalization and interoperability will define success.”

For Pyramid Computer GmbH, the strongest growth continues in retail, quick-service restaurants and healthcare.

Retail continues to command the fastest growth, fueled by demand for self-checkout and product information kiosks. In QSR, order-and-pay kiosks with loyalty program integration have seen significant uptake.

Meanwhile, Hunckler said the healthcare sector has embraced patient check-in and triage kiosks, especially in outpatient and diagnostic centers, aiming to streamline operations and reduce administrative burden.

“Consumers are much more adept at doing things on their own than in the past, from ordering on Amazon to grabbing an Uber,” said Bruce Rasmussen, director of sales, strategic verticals at Ingenico, the ecosystem enabler and technology partner in payments acceptance. “They use their phones to do all these things, but they want that same independence in brick-and-mortar stores, even if assistance from employees is available. Consumers have a desire for a different way to interface, and they want something secure and familiar to them.”

The “return-to-office” movement following COVID lockdowns has fueled the demand for self-service (such as vending and micro markets) in workplaces, Rasmussen said. “There are a lot of return-to- office initiatives, and that means people need breakrooms again.”

Retail self-checkout is the only sector currently at a high cashless adoption rate, Rasmussen said. Transportation, car wash, amusement, laundromat, and micro market are at around 50% adoption. In addition, EV charging, parking, car washes and lottery are also fast-growth areas.

“Parking and transit are such logical places for self-service,” he said. “I don’t know that we can expect hypergrowth, but it reflects the current mindset, If a company is going to add a new property, or refurbish and existing parking facility, they’re going to put in some sort of kiosk for ticket vending, self-service for pay on foot, or pay at checkout.”

“We’ve also seen a lot of growth in lottery because laws are changing and allowing credit and debit card payments,” he said. “Lottery payment providers recognize this opportunity, so they’re extending their reach to allow consumers and gamers to purchase lottery tickets in new ways, mainly at self-service kiosks.”

There has also been growth in “hybrid” attended/unattended use cases in retail venues, Rasmussen said. Ingenico’s recently introduced AXIUM CX9000 all-in-one cash register is perfect for retailers with that operating model. The CX9000 handles any retail situation from checkout to inventory management, and it’s designed to save counter space while speeding up checkout times to improve customer satisfaction.

The fastest growing verticals for Crane Payment Innovations, a provider of automated payment solutions, include the kiosk and unattended retail sectors, said Jillian Dabovich, the company’s director of business development, repair and maintenance solutions. The players in these sectors need some type of task-taking interface in order to maximize the number of guests or clients that they’ll have visit their store or kiosk.

For example, eyebot, a provider of self-service eye exams, has tapped CPI to be its field service technician and white glove installer for its kiosk. A customer can walk up to the eyebot and in 90 seconds get a thorough eye exam and know what type of glasses they need.

“They’re building these because there’s an obvious shortage of doctors,” Dabovich said. “They’re filling a gap in personnel needed in order to help people with their eye care. They’re meeting people where they’re at in their busy days,” such as in malls and stores.

For Unattended Card Payments Inc., a provider of hardware and payment solutions for both attended and unattended card payment terminals, evolving payment technology continues to play an essential role in driving self-service, said Rob Chilcoat, president and co-owner.

“Cashless is people’s preference these days,” said Chilcoat. “From a machine owner/operator’s perspective, cashless is preferable because bill acceptors and coin acceptors get jammed. You have to be out there clearing jams constantly, and they need to be emptied when the bill acceptor gets full and the coin hopper gets full. You also have the possibility of them being vandalized. You have to over-engineer a kiosk if it’s going to have a bill acceptor or coin acceptor and be out there in the world unsupervised.”

The company is having a good year and is on track to surpass 2024 sales.

Unattended Card Payments recently began offering Nexgo’s N62, a mini terminal POS powered by the Android 10 operating system and Quad-Core Cortex A53 processor. Being both MDB and pulse compatible, the terminal supports small value transactions, which are especially common in vending machines.

The move into the smaller transaction space makes sense in light of the consumer’s growing acceptance of self-service for even smaller item purchases.

“The Nexgo solution is directly certified to TSYS, which is nice,” Chilcoat said for the N62 terminal. “That means there’s no gateway in the middle. You don’t have to worry about another hand being out in terms of the cost of ownership of your payment system.”

UCP also continues to see growth in the public transportation sector as infrastructure investment expands nationwide. The amusement, car wash and auto dealership sectors also continue to grow.

Government investment in transportation infrastructure over the past year has also driven parking and electric vehicle charging installations for Datacap Systems Inc., said Justin Zeigler, the company’s vice president of product strategy. The company is a North American provider of integrated payments solutions servicing independent software vendors, ISOs and payment facilitators.

While Trump’s tariffs have raised concerns about hardware price increases, they have also strengthened customer appreciation for manufacturer service capabilities, CPI’s Dabovich noted.

“There’s been an uptick on it (price concerns), but I will say that it has helped from the service standpoint of people really understanding the investment they’ve made in the hardware and the technology in trying to make sure that they’ve got a plan in place to keep it running as long as possible,” Dabovich said.

More Self-Service Outlook 2025 Resources

Contacts

Payment Kiosk by EasyPay Group – A Europe Perspective

EasyPay Kiosk Solutions poster showing five self-service kiosks for HoReCa, parking, payments, crypto, and betting, with icons and stats: 15 years, 30+ models, 18,000+ units, 28 countries. Contact info at bottom.

EasyPay Group Payment Kiosk

At EasyPay, we transform the way people interact with payment services — in more than 28 countries worldwide. Since 2010, we’ve been designing, manufacturing and maintaining intelligent self-service kiosks, delivering end-to-end solutions that meet any payment need, in any industry.

Serghei with EasyPay

Serghei – Serghei Fraseniuc built EasyPay from a small, hands-on startup into Romania’s leading self-service payment solutions provider by focusing on innovation, customer needs, and vertical integration.

Founded by visionary entrepreneur Serghei Fraseniuc, EasyPay started in a 20 sqm room and grew into Romania’s market leader in self-service payment kiosks — both as a manufacturer and as the operator of the country’s most profitable payment network.

Since 2010 EasyPay Group is developing experience in the field of self-service kiosks as a manufacturer, offering customized kiosks in terms of design and technical specification, CE certified, 9001:2015 Certification, top rated as Golden company 2022, 2023 and awarded for 5 consecutive years as Sports Betting Terminal in 2019, 2020, 2021, 2022, 2023.

As a group, we operate our payments terminals retail with over 1.000 locations, we are the leader in self-service kiosks manufacturing and managing internal service department.

  • Payment Terminals offer over 200 payment services, generating commissions on each transaction. They are perfect for indoor and outdoor use, suitable for various types of locations.
  • Sports Betting Terminals are ideal for agencies, casinos, and sports bars, boasting advanced technology and a contemporary design. Enjoy customized aesthetics with RGB LED lighting and the
    option to add your customer logo.
  • Self-Order Kiosks – Easy Horeca Kiosk successfully replaces the cashier with 24/7 functionality and an appealing design, providing a fresh and modern aesthetic to any location. Customers can easily view the menu, place orders, and make payments for their food through the kiosk, all in three simple steps.
  • Ticketing — Easy Ticket is the kiosk where passengers can purchase their tickets or monthly and annual subscriptions for both private and public transportation.
  • Parking —  Experience a comprehensive parking solution featuring a payment terminal, LPR camera, and barrier. By eliminating the need for a ticket, customers can effortlessly park their vehicles and pay for the duration of their stay by simply entering their license plate numbers.
  • Crypto Bitcoin Kiosks – Trade virtual currencies using the kiosk. Purchase and sell cryptocurrencies through your wallet by accessing the machine.
  • Money Transfer kiosk – Designed for depositing and transferring money swiftly, securely, and economically. The process is as simple as scanning your identity document through the customer
    account.

Resource Links

EasyPay Group Bill Pay Kiosk Brochures

EasyPay Kiosk Solutions poster showing five self-service kiosks for HoReCa, parking, payments, crypto, and betting, with icons and stats: 15 years, 30+ models, 18,000+ units, 28 countries. Contact info at bottom.

EasyPay Kiosk Solutions poster showing five self-service kiosks for HoReCa, parking, payments, crypto, and betting, with icons and stats: 15 years, 30+ models, 18,000+ units, 28 countries. Contact info at bottom.

  • Customers
  • EasyPay Group customers --

    EasyPay Group customers —

Background Information

Serghei Fraseniuc and EasyPay Group in Romania

Serghei Fraseniuc is the owner of EasyPay Group, a leading provider of payment solutions and self-service kiosks in Romania2. Under his leadership, EasyPay has experienced consistent growth and has established itself as a market leader in the payment terminal sector2.

EasyPay Group Overview

  • Founded: 2010 (as EasyPay System)

  • Core Business: Development and deployment of payment terminals and self-service kiosks

  • Market Reach: Over 1,000 payment terminals in Romania, with expansion into Ireland and France2

  • Integrated Services: More than 220 services, including solutions for gambling, retail, HoReCa, parking, transport, crypto, hotels, insurance, fitness, and automotive sectors2

  • Annual Production: Over 4,000 kiosks manufactured yearly, offering a variety of designs and customizable options2

Key Features and Innovations

  • Product Range: Payment terminals, sports betting terminals (including models with large, double-sized monitors), and customized kiosks for specific client needs2

  • Quality Standards: All products are CE and ISO9001:2015 certified, meeting European quality requirements2

  • Support Services: EasyPay provides comprehensive technical support, including warranty and post-warranty maintenance, in-house repairs, and software integration via its subsidiary, Easy Technix2

  • Customer Experience: The kiosks are designed to streamline payment processes, reduce queues, and enhance security for both businesses and end-users1

Market Presence and Expansion

  • Locations: EasyPay terminals are found in supermarkets, minimarkets, car parks, gambling venues, and on streets throughout Romania2

  • International Growth: The company is expanding its footprint in Europe and has ambitions for the US market, particularly with its sports betting terminals2

Community and Business Impact

Serghei Fraseniuc emphasizes EasyPay’s commitment to strengthening local communities by enabling businesses to offer secure, efficient, and convenient payment options. The company positions its kiosks as tools to increase sales, improve customer experience, and foster trust between businesses and their clients1.

Public Presence

Serghei Fraseniuc [nice writeup bio in Casino Mag] actively promotes EasyPay’s mission and innovations, highlighting the company’s role in transforming payment experiences for businesses and consumers alike1.


In summary, Serghei Fraseniuc is a key figure in Romania’s payment technology landscape, driving EasyPay Group’s growth through innovation, quality manufacturing, and a strong focus on customer service and community impact21

Serghei Fraseniuc, a Romanian entrepreneur of Ukrainian origin, founded EasyPay System in 2010, inspired by the opportunity he saw in Romania’s nascent self-service payment market. Initially, the concept of self-service payment terminals was unfamiliar in Romania. Fraseniuc began by personally assembling and installing the first terminals with a small team, operating out of a modest 20-square-meter room. The first three years were challenging, with no profit and a hands-on approach to both technical and business development tasks. He started by buying 50 payment terminals and actively sought out partnerships, leveraging his network and experience from previous roles in manufacturing and commodities10.

Fraseniuc’s strategy was to focus on innovation, customer needs, and building a reliable, scalable business model. He gradually expanded EasyPay’s offerings beyond payment terminals to include:

  • Betting terminals for gaming halls and casinos

  • Cryptocurrency ATMs

  • Self-service kiosks for HoReCa (hotels, restaurants, cafes), parking, public transport, insurance, and more

He established EasyPay Production to manufacture kiosks in-house, ensuring quality control and the ability to customize products for clients. This vertical integration allowed EasyPay to rapidly scale both its production capacity (now over 4,000 kiosks annually) and its service portfolio, which today includes more than 260 integrated services52.

EasyPay’s network grew to over 1,000 payment terminals across Romania, present in supermarkets, mini-markets, streets, parking lots, and gambling venues. The company’s terminals are used daily for a wide range of payments—taxes, utility bills, mobile top-ups, gaming credits, and more—making them a staple in both urban and rural communities53.

Key factors in EasyPay’s rise to market leadership include:

  • Continuous investment in technology and partnerships

  • Customizable solutions tailored to client needs

  • A focus on reliability, security, and user experience

  • Expansion into new verticals and international markets (including Ireland and France)

  • Maintaining a strong, motivated team with a shared vision for innovation and service excellence2610

EasyPay has been recognized with industry awards, such as the best sports betting terminal in 2024, reflecting its commitment to quality and innovation. Fraseniuc’s leadership emphasizes adapting to digital trends, integrating advanced analytics and AI, and preparing for a future where automated, self-service solutions dominate the payments landscape6.

: EasyPay’s Growth Milestones

Milestone Details
Founded 2010 by Serghei Fraseniuc
Initial Operation 50 terminals, self-assembled, no profit for 3 years
Product Expansion Payment, betting, crypto, HoReCa, parking, transport, insurance kiosks
In-house Manufacturing EasyPay Production: 4,000+ kiosks/year, full customization
Market Presence 1,000+ terminals, 260+ services, national and international reach
Industry Recognition Multiple awards, including best sports betting terminal in 2024
Strategic Focus Innovation, partnerships, customer-centric solutions, quality, and scalability

Serghei Fraseniuc built EasyPay from a small, hands-on startup into Romania’s leading self-service payment solutions provider by focusing on innovation, customer needs, and vertical integration. His approach—combining technical excellence, strategic partnerships, and a relentless drive for quality—has positioned EasyPay as a market leader poised for further international growth1056.

Related Payment Kiosk links

Price Quote – 24 Inch “Bar” Wide Touchscreen display advertising screens

A wide, rectangular 16x3 Horizontal 24 Inch Bar Touchscreen monitor displays the TDS logo and Windows background. The text above reads: TDS2431L 24inch PCAP Bar-type Touchscreen monitor. Contact us for a Price Quote.

Narrow Touch Screen 16:3

Nice touchscreen “bar” monitor unit from TDS Touch. $525 quantity 1.  Figure the bulk price will be $475. Sample price is approximately $650.

24″ “Bar” configuration (16×3 format).  TDS Touch is based in California so no worries on tariffs.  Check with Helen — https://www.linkedin.com/in/tds-touch-helen-55a737132/

Features

  • Metal shell, open-frame structure
  • LEDL energy saving backlight
  • Special 16:3 narrow elongated ratio
  • Resolution 1920X360@60Hz
  • Full viewing angles, rich colors
  • 10-point projection capacitive touchscreen
  • Built with a 4mm tempered glass
  • Excellent durability and impact resistance
  • USB controller, no need to set up
  • Reliable Industrial Grade Components
  • Video interface: HDMI+DP+VGA
  • Multiple assembly holes on the side and back
  • Support OS: Windows/Android/Linux
  • 2-Year warranty
  • Here is webpage with brochures/specs
  • TDS2431L spec

Quote

Thank you for your interest in our products. This is the specification of the bar screen touch monitor, please check it. Because air freight is currently very expensive, the sample price is $685. If you order in bulk, we can use fast sea shipping, and the price is only $525. These prices include customs duties and door-to-door delivery costs. Contact us anytime if you have any questions☺️

About TDS Touch

TDS Touch is a dynamic player in the touchscreen technology sector, specializing in a variety of products designed to enhance user interaction. Here’s a comprehensive overview of what they offer:

About TDS Touch

  • Company Focus: TDS Touch manufactures touchscreen displays, monitors, computers, and various components. They are known for providing customized solutions tailored to meet specific client needs.
  • Established: The company was founded in 2015, establishing a strong presence in the tech landscape of California, particularly in Silicon Valley.

Key Products

  1. Touchscreen Displays: High-quality displays designed for various applications.
  2. Monitors: A range of monitors that integrate touchscreen technology.
  3. Computers: Custom-built computers that incorporate touchscreen capabilities.
  4. Components: Various components that support touchscreen functionality.

Locations

Contact Information

Online Presence

While TDS Touch has a website that showcases their products and services, they also maintain a presence on professional networking platforms, which helps them engage with clients and industry partners.

Why Choose TDS Touch?

  • Customization: They excel in creating tailored solutions for unique applications, making them a go-to for businesses needing specific touchscreen functionalities.
  • Innovation: As part of the vibrant tech ecosystem in Silicon ValleyTDS Touch is at the forefront of touchscreen technology, continually evolving to meet market demands.

More Wide Touchscreen Resources

 

AI Kiosk Shopping Malls – Skechers in Singapore

A blue Skechers AI Kiosk with a large touchscreen display shows a virtual assistant in a clothing store at shopping malls. QR codes and shoes are visible, with racks of clothes and mannequins in the background.

Skechers and We Are Social Singapore Launched the Luna Kiosk

Overview

Skechers has partnered with We Are Social Singapore to launch an innovative marketing initiative that focuses on enhancing customer engagement through technology.

Key Points

  1. Partnership Announcement:
    • The collaboration aims to leverage creative strategies to promote Skechers‘ performance footwear.
  2. Launch of the Luna Kiosk:
    • A significant highlight of this partnership is the introduction of the Luna Kiosk, an interactive retail experience designed to engage customers in a unique way.
  3. Interactive Experience:
    • The kiosk allows customers to explore Skechers products interactively, enhancing the shopping experience through technology.
  4. Focus on Performance Footwear:
    • The initiative emphasizes Skechers‘ commitment to performance footwear, showcasing their latest innovations and designs.
  5. Marketing Strategy:
    • This partnership reflects a broader trend in retail where brands are increasingly using technology to create immersive shopping experiences that resonate with consumers.

Conclusion

The collaboration between Skechers and We Are Social Singapore represents a forward-thinking approach to retail, combining technology and creativity to enhance customer interaction and promote their product offerings effectively.

AI Kiosk Shopping Malls Excerpt

Trend Themes
1. AI-powered Personalization – Leveraging AI for personalized customer experiences is transforming how consumers shop by tailoring recommendations to individual tastes in real-time.
2. Seamless Omni-channel Retail – The integration of physical and digital retail spaces creates a unified shopping experience that fosters stronger customer relationships and engagement.
3. Speech-to-speech Technology Applications – The adoption of speech-to-speech technologies in kiosks is driving a new wave of interactive retail experiences that enhance customer support and service.
Industry Implications
1. Retail Technology – Advanced retail technologies, like interactive AI kiosks, are redefining in-store experiences and bridging the gap between online and offline shopping.
2. Artificial Intelligence – AI’s role in retail is expanding, leading to innovations such as personalized shopping assistants that improve customer satisfaction and streamline operations.
3. Voice Technology – Voice technology is rapidly evolving, offering businesses new ways to engage with customers through conversational interfaces that enhance the in-store experience.

More Skechers AI Kiosk Related

 

Outdoor Kiosk – A View from China

outdoor kiosk olea

Outdoor Kiosks

One of our APAC members is Best Kiosk. Kitty is the main rep and here is a nice article by her on outdoor kiosks


Kiosks have become very helpful tools for businesses. Whether placed indoors or outdoors, they are a flexible, affordable, and customer-friendly option for walk-in customers.

When comparing indoor vs outdoor kiosks, there are several advantages and disadvantages to consider. Deciding which one will serve you better will require proper research.

This article will help you understand the differences between indoor and outdoor kiosks and the best option for your business.

Overview of Kiosk Types

Kiosks are generally categorized into two types; indoor and outdoor, with each serving specific needs, environments, and business objectives.

Indoor kiosks are all about aesthetics and integration into indoor controlled spaces. Outdoor kiosks, on the other hand, are durable, highly visible, and convenient in open-air environments. Let’s explore these two types of kiosks.

Indoor Kiosks

Indoor kiosks are usually stationed in closed spaces within controlled environments, such as malls, airports, or large retail stores. They are ideal for businesses that need a compact yet visually appealing setup to attract foot traffic.

Indoor kiosks can be used for several things, including selling beverages, accessories, and fashion products. They are also used as snack outlets, coffee stations, and smoothie bars.

Apart from retail, they also serve as information centers for customer service, ticketing services, and self-service payment machines.

Outdoor

Outdoor kiosks are perfect for open-air environments and allow businesses to reach customers in public spaces.

Outdoor kiosks are explicitly designed to resist environmental factors while maintaining their functionality and appeal.

Design ideas most often use weather-resistant materials, including steel, aluminum, and glass. Bold coloring and signage make them easy to recognize, while ergonomic layouts make them easy for customers and staff.

Key Differences Between Indoor and Outdoor

Indoor and outdoor kiosks are two very valuable tools for businesses. Their designs, features, and functionality differ greatly because of their intended environments.

Understanding the differences between indoor and outdoor will help you determine the correct type to suit your needs.

Environmental Durability

One of the most fundamental differences between indoor and outdoor kiosks is their environmental resistance.

Outdoor kiosks are specifically designed to bear extreme climatic conditions in the form of rain, heat, and strong winds. They are built using heavy-duty materials like reinforced steel, or aluminum that secure the kiosk and its items from damage.

Outdoor food kiosks, for instance, are located in parks and must have weatherproof roofing, good drainage systems, and UV-resistant coatings. These features enable them to function properly and look well-maintained even after a long time.

Indoor kiosks, however, have no such need for protection since they are stationed in controlled environments. Although they could be made from lightweight materials like polished wood or glass for their cosmetic appeal, these kiosks are designed more so for style and branding than durability.

Design and Aesthetics

Locations largely influence the design of a kiosk. Outdoor design ideas focus on visibility and functionality. Also, many modern outdoor kiosks have extensions like roofs and heating mechanisms for better comfort in extreme weather conditions.

Indoor kiosks primarily work on the integration of design with their surroundings. Their designs are mostly sleek, modern, and minimalistic to promote the aesthetic experience of their environment.

Sophisticated indoor kiosks provide facilities with advanced lighting, digital screens, and high-end materials to offer an appealingly professional ambiance.

Functionality and Access

Indoor and outdoor kiosks also differ based on their level of access and functionality.

Indoor kiosks are usually smaller, and their applications are specialized for things like retail sales, ticketing, or information services. They are sometimes confined to fixed business hours imposed by their host facility, like a mall or airport.

Outdoor kiosks, however, are for versatility and convenience. They are put in places where many people pass through a lot to attract impulsive buyers. They are also not limited by building regulations or operating hours.

Advantages of Indoor Kiosks

Indoor kiosks enable businesses to operate efficiently in controlled environments while maintaining a high level of customer engagement and efficiency.

There are benefits that make them perfect for certain types of businesses, and some of them are:

Controlled Environment Usage

One of the major advantages of indoor kiosks is that they operate in a controlled environment.

Since these kiosks are indoors, they do not face challenging weather-related factors like rain, strong wind, heat, or cold. This makes them ideal for businesses dealing in perishable or even luxury goods that can be affected by environmental factors.

With indoor kiosks, businesses will spend less on weatherproofing or maintenance over long periods of time. This constitutes a key advantage in the indoor vs outdoor kiosks debate, where indoor setups stand out in providing a more predictable operational structure.

Greater Customizability

With indoor kiosks, you can customize your space based on the company and the kind of customers you want to attract. Since indoor kiosks don’t require weatherproof materials, more attention can be diverted to the aesthetic value and design of the kiosk.

Indoor kiosks usually have modern finishes, such as polished wood or glass, combined with interactive displays to engage customers. This full level of customization makes indoor kiosks ideal for immersive brand experiences.

Companies can play with layouts, colors, and lighting to invoke specific emotions or showcase new products.

Advantages of Outdoor Kiosks

Outdoor kiosks have become one of the most sought-after options among businesses looking to capture a bigger audience. Unlike indoor kiosks, outdoor ones are designed for maximum visibility, durability, and convenience in open spaces.

When looking at indoor vs outdoor kiosks, these benefits show how outdoor kiosks can fit you best.

Extended Accessibility

One advantage of outdoor kiosks is that they are easily accessible to customers. Unlike indoor kiosks, outdoor kiosks can remain open for longer, catering to the early riser and the late-night shopper.

Outdoor food kiosks set up on busy streets or concert venues, for instance, can serve consumers beyond regular working hours. Their ease of access makes them perfect for people who rely on impulse buying, like food kiosks or beverage stands.

Outdoor kiosks also have flexible layouts to make it easy and quick to conduct transactions on the go.

Durable Build for Harsh Conditions

The durable components used to build outdoor kiosks are an added advantage. These kiosks are specifically structured to endure extreme weather conditions, including heavy rain and heat.

Constructed using weather-resistant materials, outdoor kiosks are designed to remain functional and maintain their appearance over time. For instance, an outdoor food kiosk design will have features such as insulated panels, waterproof roofing, and sturdy frames.

Also, outdoor design ideas have specific features like anti-corrosion coatings and reinforced structures that guarantee long performance. These features lead to lower incidences of repairs or replacements, hence providing businesses with a cost-effective tool.

Choosing the Right Kiosk for Your Business

How Real-time Alerts Work

Given the question of indoor vs outdoor kiosks, businesses have to weigh their goals against operational environments and target audiences. The choice between an indoor or outdoor kiosk can have a great deal of influence on business success.

Assessing Location and Environment Needs

First, in choosing the right kiosk, you have to make an assessment of the location and environmental conditions for the operation of the kiosk.

Outdoor kiosks can offer outstanding visibility and accessibility, especially for businesses aiming to target open-air venues, public parks, or streets. These kiosks are designed with long-lasting materials and can endure extreme weather conditions.

Indoor kiosks, on the other hand, thrive best under controlled conditions found in malls, airports, and office complexes. These places have a consistent flow of people, making indoor kiosks ideal for businesses that operate in such environments.

Indoor kiosks also benefit from their host facilities for infrastructure such as air conditioning, security, and power supply, hence reducing operational costs.

Considering User Engagement and Accessibility

Outdoor kiosks are set up in very strategic positions where they are easily seen to attract different kinds of customers. Their flexible designs propel impulse buyers by making transactions easy and fast.

Indoor kiosks can engage customers in a controlled environment, whereas outdoor kiosks can’t really give a personalized experience to the users. This is done by using interactive screens, self-service options, and sleek displays, among other technologies.

For instance, an indoor kiosk with touchscreens can be utilized by a technology company releasing a new gadget. This feature will give customers hands-on use, thereby arousing interest and perpetuating sales of the product.

Accessibility also tends to take center stage here. Outdoor kiosks usually operate for longer hours, while indoor ones are generally limited by the time their host facilities are open.

You must, therefore, consider these differences to ensure that kiosks align with your customer’s behavior and expectations.

Conclusion

Getting either an indoor or outdoor kiosk depends on your business needs, customers, and the operating environment. Start browsing outdoor kiosk design ideas or developing a custom indoor experience to move your business to the next level.

Reach out to an expert today for a kiosk solution suitable for your business.

More Outdoor Kiosk Resources

[gs_pinterest id=2]

Eyebot Kiosk for Vision Screening Test

A woman with a black backpack uses a touchscreen kiosk labeled eyebot while a man in a black t-shirt stands nearby, smiling and assisting her. They are in an indoor booth area.

Eyebot kiosk offers push-button vision test, eyeglasses Rx

Innovations in both kiosk and medical equipment technology continue to make health checkups faster and easier.

Elliot Maras

Elliot Maras has written about technology for 30+ years.

People looking for a fast and easy way to get their vision checked now have a self-service solution, Eyebot, a freestanding, self-serve kiosk that offers a non-invasive, 90-minute vision test on a touchscreen.

In partnership with retailers, the Boston-based company allows users to get a vision test and, if necessary, get an eyeglasses prescription.

The initial touchscreen intake asks the user if they currently wear glasses or have any vision conditions. Those with conditions are immediately advised to seek in-person care.

A second screen on the machine then conducts a vision test with a contactless eye scanner, which collects refraction, lensometry and visual acuity information. The testing is noninvasive and does not require the user to place their face on a device. Technicians are available on-site for those who need assistance.

“All of that information is packaged and sent to our network of teledoctors, and they’re the ones who are crafting the prescription based on the information,” Nick Leonard, the company’s head of marketing, said in a phone conversation with KioskIndustry.org.

The user’s personal information is stored in a secure cloud infrastructure, not on the machine itself, Mattias Hofmann, company co-founder and CEO, said in a CBS6 Albany interview.

“It doesn’t require age verification, but we do ask in terms of the initial intake how old somebody is,” Leonard said. The machine is for individuals 18 to 64. “If they’re outside of the range, we suggest they continue with in-person care.

“If anybody would try to slip pass the system, because everything is doctor reviewed, before any prescription would ever be written, it does require the individual’s actual birth date and proper name to be able to write the prescription. It would be flagged there.”

The Eyebot vision test is free, while the prescription cost is $20. The machine does not accept insurance, but the $20 fee is competitive with insurance copays.

While Eyebot does not currently accept payments for the prescriptions, the company has partnered with Zenni Optical, an online eyeglass retailer, that allows users to shop and order eyeglasses online. Eyebot and Zenni Optical have placed Eyebot kiosks in New England shopping malls, grocery stores and universities.

Zenni Optical offers to waive shipping and prescription costs for customers choosing to purchase a pair of glasses priced at $49 or more, according to the company’s website.

The partnership enables Zenni Optical to offer customers easy access to vision tests and a selection of eyewear, all in one place, Veronica Alcara, vice president of brand at Zenni, stated in a recent blog.

The machine, which is FDA registered, does not currently offer diagnostic tests, but the company is working on adding anterior screening, retina screening and glaucoma testing, according to its website.

Leonard did not wish to disclose manufacturer partners, but noted that the company installs the software and assembles the machines in Boston, where the company is based.

The company has tapped Crane Payment Innovations as its kiosk’s field service technician and white glove installer.

“They’re building these because there’s an obvious shortage of doctors,” said Jillian Dabovich, CPI’s director of business development, repair and maintenance solutions. “They’re filling a gap in personnel needed to help people with their eye care. They’re meeting people where they’re at in their busy days,” such as in malls and stores.”

Eyebot also offers extensive information about eyeglass prescriptions on its website.

“Eyebot isn’t trying to replace care,” Leonard said. “Right now, it’s about giving people initial access to the vision test…We’re trying to increase access to it, so we were very deliberate in not saying that we’re an eye exam, we’re a vision test, and that every single test is reviewed by a doctor. We’re very diligent in the clinical accuracy about making sure these are all accurate and safe and visible.

“Sometimes people will hear ‘technology’ and ‘healthcare,’ and think it (technology) is trying to replace things, but that’s definitely not the case here. We’re just looking to help improve access.”

The company, founded in 2021, presented the machine at the CES show in Las Vegas this past January and currently has 15 employees.

Eyebot has also secured $6 million in a seed funding round led by AlleyCorp and Ubiquity Ventures with participation from Humba Ventures, Ravelin and Spacecadet. Previous Eyebot investors Baukunst and Village Global also joined the round.

“Eyebot’s implementation of automation and cutting-edge technology has the potential to completely transform the way leading eyewear brands perform vision tests and deliver prescriptions,” Abe Murray, general partner at AlleyCorp., stated in a press release announcing the funding. “Eyebot is bringing vision care to underserved communities and health deserts across the world at the touch of a button.”

The telehealth kiosk market was valued at $2.06 billion in 2024 and is expected to rise at a combined annual growth rate of around 7.2% through 2034, according to Future Market Insights. The report attributes the growth to the integration of IoT-enabled vital sign monitoring, AI and virtual assistants, and personal health records integration.

Vision Screening Kiosk Resources

Revolutionizing Eye Care: Eyebot Launches Vision Testing Kiosks

 

More Resources

 

 

Self-Service Kiosks Meeting Customer Service Needs

frank mayer customer service kiosk image

Self Order Kiosks & Customer Service Kiosks

Frank Mayer and Associates, Inc. introduces expanded line of self-ordering kiosks

GRAFTON, WI – Frank Mayer and Associates, Inc. is proud to present the latest additions to its self-service kiosk line. In addition to its original freestanding Approach floor unit, available as both a 32- and 22-inch touchscreen, the company has now expanded the roster to include a countertop unit, tablet, and wall unit.

The new line marries smart design with different sizes, offering an array of customization options and brand personalization – all while being backed by Frank Mayer and Associates, Inc.’s trusted name in delivering experience and unsurpassed quality in the interactive kiosk market.

From the quick service restaurant utilizing the freestanding unit to the luxury hotel looking for a countertop kiosk, the Approach line gives brands a wide selection of self-service kiosks to meet their specific needs,” says Mike Mayer, President of Frank Mayer and Associates, Inc. “The Approach kiosks provide solutions for any self-service environment.”
In addition to operating within quick service and fast-casual restaurants, Approach self-service kiosks offer functionality for a variety of other markets including retail, hospitality, automotive, home improvement, grocery, cannabis dispensaries, and more.

 

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For more information visit one of our sponsors:

Gold Sponsor News – Frank Mayer and Associates, Inc.

frank mayer customer service kiosk image

Archive Post Frank Mayer

Historical track.

FRANK MAYER AND ASSOCIATES, INC. NEW GOLD SPONSOR OF
KIOSK MANUFACTURER ASSOCIATION

Frank Mayer and Associates, Inc. will experience added benefits as new
Kiosk Manufacturer Association gold member.

GRAFTON, WI – A longstanding member of the Kiosk Manufacturer Association (KMA), Frank Mayer and Associates, Inc. recently upgraded to gold membership status. The new sponsorship level includes participation in a variety of industry trades shows such as the National Retail Federation 2020 as well as access to market research and RFPs that come in through the KMA website.

In addition, Frank Mayer and Associates, Inc.’s Technology Director Randy Amundson serves as chairperson for the KMA’s ADA and Accessibility Committee. Each year, the committee meets with the US Access Board in Washington, D.C., and in 2019, the group will present a preliminary outline of the Kiosk Industry Code of Practice which will combine all ADA regulations and technologies into one document. An exciting new addition to the document is a proposed framework for voice command.

Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. 

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Frank Mayer and Associates, Inc.

frank mayer kiosk logo

Frank Mayer and Associates, Inc. was a founding charter sponsor of the Kiosk Industry Group. A short profile follows.

Frank Mayer and Associates, Inc.

Frank Mayer connects with consumers at retail. Point of Purchase and merchandising displays, and also kiosks.  An authentic kiosk experience includes online sales, product demonstrations, consumer behavior tracking, mobile applications, employment, and much more.

Founded in 1931, Frank Mayer and Associates, Inc. is a third-generation, family-owned company based in Grafton, WI. Throughout the years, they speak of transforming design concepts and ideas into a realized reality within the in-store merchandising industry.

Today, Frank Mayer and Associates, Inc. is a leader in in-store merchandising and is recognized in the point-of-purchase industry for the company’s ability to meet and exceed clients’ expectations.


“In an ever-changing marketplace, we are the constant that provides you with a creative, responsive, and thorough approach to every in-store merchandising or interactive kiosk program. Our mission is to create an environment which focuses on turning targeted in-store merchandising initiatives into guaranteed results.”

– Michael Mayer, President


Frank Mayer and Associates, Inc
1975 Wisconsin Ave.
Grafton, WI 53024
P: 262-377-4700
[email protected]

 

Outdoor kiosk : one-stop for Huron County visitors

Outdoor Kiosk – Information Kiosk (circa 2015)

outdoor kiosk

outdoor kiosk

Kiosks will provide information about businesses, services and attractions.

Source: www.norwalkreflector.com

James said the goal was to place kiosks where visitors are most likely to stop. Chamber and bureau officials plan to add a couple more kiosks each year at different locations, also funded through bed taxes. Those taxes are part of a hotel guest’s bill.

James estimated the four kiosks cost $30,000 to $35,000, including the kiosks themselves and the necessary software.

The first priority is placing information about Huron County services, business and attractions into the kiosk before getting attractions in the surrounding area. James said getting details about Cedar Point, for example, could lead to Huron County visitors staying longer.

People will be able to operate the touch-screen kiosks as follows. They touch the screen to start and a directory pops up, which contains categories such as accommodations, attractions, automotive, banks, churches, fast food/take-out and services.

As users select a specific location, a map on the screen shows them where the place is located in relation to the kiosk’s address.

More Outdoor Kiosk Resources

Outdoor Kiosk Cost – How Much Will It Cost?

outdoor kiosk olea

The True Cost of an Outdoor Kiosk?

outdoor kiosk testing

Begins with outdoor testing

Editors Note: The Outdoor kiosk and outdoor displays come with their own particular requirements. Environmental durability is just one of the areas. One of the first questions you will be asked is “will there be any sort of awning to help mitigate exposure”.  One has only to remember Redbox going with the cheapest of possible of touchscreens and having to drape basically a floor mat down over the screen so it would not burn out.  Or vice versa someone like McDonald’s paying top dollar for Samsung outdoor displays (OH55Fs), only to find improper engineering and fan flow turned their drive-thru menus into isotropic nightmares. So much for digital monitor specifications.  How many field retrofits and downtime, and damaged brand image, was the cost for that?  Maybe the original negotiated price is just the starting point for TCO (Total Cost Operating) or more commonly Total Cost of Ownership.

Simon Malls run outdoor shopping centers.  Here in Denver they installed big dual-sided 55″ outdoor wayfinding and shopper assistance terminals at key entry points.  Very nice software with multi-touch even.  Turns out the outdoor displays selected were not up to the Colorado sun and “blacked out”. They now have static cardboard-like overlays (which will also fade in time). Poor decisions.

Large companies can absorb cost overruns and miscalculations (and errors in decisions).  Seeing what the big company did and then trying to emulate that can be dangerous for a medium to small business. Could just as well be a Home Depot for that matter.

There is no substitute for due diligence as relates to your specific conditions. Craig Keefner


Nice article from Olea Kiosks on the factors involved in an outdoor kiosk.  There are many, many ways to make a mistake.

For many, the most important question they have is ‘How Much?’  We’re bringing it up because when we discuss outdoor kiosks and someone hears the costs, they often seem quite surprised.  Yet, all of the considerations mentioned below are extremely important if you’re going to deploy a kiosk outdoors and ensure it’s safe for staff and guests.  Taking the right precautions up-front is far more cost-effective than having to face the consequences should an issue arise.

Outdoor Design Considerations

An abundance of thought, engineering, and testing goes into the design of an outdoor interactive kiosk that performs well and will endure the elements.  Almost every aspect of an outdoor kiosk has to be scrutinized and designed properly to deliver the right user experience and survive extreme heat and humidity, extreme cold, moisture, and wind.   Some manufacturers publish design restrictions on outdoor products suggesting that the kiosk can only face a certain direction due to temperature limitations. Olea’s outdoor universal designs do not have restrictions.  These models are designed to be placed in outdoor environments with the following full considerations:

  • Component Durability
  • Heating and Cooling
  • UL Approval and Safety Testing
  • Security
  • Enclosure Materials and Treatments

Component Durability

When considering outdoor self-service, be sure to ask about the components inside the kiosk because they’re not all built the same.  Find out if the components are just outdoor grade or if they’re industrial grade because there is a difference.

Be sure to specify the right LCD monitors.  There are many LCD monitors that suggest they are designed for outdoor use.  High-bright LCDs with cooling technology to allow exposure to sunlight are necessary.  Unfortunately, experience tells us that many monitors do not run according to factory specs and Olea has taken the time to test and understand these product nuances.

Touchscreens are by far the most popular as they allow the user to interact with the software as though they were using a mouse.  Touch works best on larger screens when a user is given a number of clear touch choices on the screen, where little or no keyboard input is necessary.

Even though the enclosure will be UL approved, it is important to know whether or not the components inside are also UL approved.  If the parts are UL approved, it does it make it easier to pass UL testing, but it doesn’t guarantee success.

With our outdoor universal designs, Olea also includes industrial-grade components inside the kiosk.  Olea’s outdoor units are designed and built to keep both the users and the components inside alive without worry.

Heating and Cooling

The design of outdoor kiosk begins from the ground up as a watertight enclosure, with watertight seams and insulated inner walls to protect internal components from heat and cold. Olea kiosks are built with internal heating and cooling systems so they can withstand the harshest of weather conditions.   Olea performs a heat chamber test on all outdoor designs to ensure the unit will live up to our stringent standards.

Olea’s Heat Chamber

Any kiosk that has specific cooling or heating will also have an air intake which also means that there are air filters that require regular maintenance.

Ultimate location is also important as that will dictate any additional special requirements. An outdoor kiosk located near the ocean might require more robust filtration. Parking garage kiosks may require a coating that will protect it from car exhaust in addition to the day-to-day heavy dust buildup.

UL Approval and Safety Testing

It’s important to ensure the product is grounded properly and certified safe.  All Olea outdoor designs are third-party certified so buyers can be confident the units have been through stringent testing.

In addition, each Olea outdoor kiosk is fully tested in our own soak tank to guarantee all gaskets have been installed and placed correctly.  As we all know, it is possible for mistakes to happen during assembly, so if each and every unit is watered down and then verified, we can guarantee success.

Security

Kiosks for outdoor are typically deployed in public spaces with large volumes of foot traffic.  When kiosks are publicly available with little protection, they can be prone to theft and vandalism.  To discourage and prevent vandalism and tampering, outdoor kiosks should be designed with tamper resistance in mind. Olea outdoor kiosks feature compression-style locks to ensure a hardened product designed to be as trouble-free as any indoor kiosk.

Enclosure Materials and Treatments

There are a number of decisions to make in determining the base materials for the enclosure as well as the most appropriate treatments to protect these units from rust and paint deterioration.  Powder coating is typically the best choice for surface finishing on kiosks because it offers better protection against the sun, water, solvents, chemicals, outdoor elements and heavy use. Olea’s universal outdoor products, the Geneva, Seattle and Detroit (drive-thru) models are designed with all of these considerations in mind.

Can you cut corners?  Absolutely. 

If you’re deploying a large number of kiosks and you have time for a custom design, this could bring the costs down significantly as you create some limitations to the solution. For example, it’s possible to deploy a lower cost hybrid LCD monitor in units that will be deployed outside but will be undercover in a large vestibule area.  These units will only see minimal daylight and don’t need waterproofing, so that will save a good deal of cost.

If you’d like to discuss your outdoor kiosk project, contact us and we can help you determine the best solution for your circumstances.

Outdoor Kiosk Video FAQ

More from Olea Kiosks

More Resource Articles on Outdoor Kiosk Design

Kiosk Price & Kiosk Cost – How Much Does A Kiosk Cost?

Kiosk Price & Kiosk Cost

Kiosk Cost aka Kiosk Price — So How Much Does It Cost?

We are often asked “How Much Does A Kiosk Cost”.  It’s a bit like declaring you are going to buy a vehicle. What manufacturer, what features, etc.  Is it a SUV and if so a small one or a large one? The biggest amount of advice we give is that in the kiosk market, you usually get what you pay for. Let’s define kiosk cost so we see the bigger picture.

Breakdown of kiosk cost and price

  • Quantity 1 price is different than quantity 20
  • There is the “simple kiosk hardware cost” which comprises the physical unit and devices.
    • the enclousure
    • the computer
    • the screen
  • There is the “overall kiosk cost” which includes software, training, service, warranty, tech support, maintenance
  • American-made kiosks cost most than ones made in China
    • Some advantages of US made
      • Often the only ones accepted for large bids (made in USA with US steel)
      • Much better documentation
      • Much better support
      • Training for staff much better
      • Much better federal regulatory approval (UL, ADA and PCI e.g.)
      • More cognizant of individual state regulations
      • Lower shipping costs
      • Fast turnaround when needed
      • Higher quality components
      • Less downtime
      • Fewer service calls ($150 each)
      • It may sound harsh but our recommendation with kiosks made in China is to be sure and buy an extra one or ideally two extra for spares.
      • Lower storage costs for spares inventory
  • Initial outlay — The cost of the kiosk + components + branding/artwork + software + middleware + warranty + service and spares
  • Initial outlay – software and customization — in-house it could be a million dollar process that takes 12 months
  • Initial outlay — we recommend starting with full accessibility.  Typically that is tactile navigation and audio at the very least. McDonalds uses screen readers as well.
  • Initial outlay – shipping ($600 per unit?)
  • Secondary outlay – installation. Most problems will manifest in the first 60 days
  • Additional outlay – cleaning, maintenance, patch management
  • Additional outlay – adding components later such as assistive devices and ADA related (privacy screens)
  • Additional outlay – field upgrades
  • Service is generally a 5 year cycle and can easily amount to 30% of overall costs
  • Lifespan & Lifecycle Computers — How long will your project last?
    • Short temporary projects can get away with consumer-grade tablets (ie purchased on Amazon)
      • Chinese tablets are half the price – caveats apply
    • Standard term deployment will often use Dell or HP corporate class (Optiplex)
      • Can make for easier servicing if enterprise already uses them
    • Longer term with periodic updates
      • Much better off with purpose-built industrial PC. Will save a lot of money over the long haul.
    • Complex device projects e.g. multi-currency bill pay
      • Industrial PC given the USB, Serial ports
      • Don’t cheap out on your USB hub or router either (if needed)
    • Pick a kiosk manufacturer with years of experience. They can tell you based on data what fails and what doesn’t

Contact [email protected] and we can refer you based on your needs and quantity. We also offer free advice and consulting.

Too often, iterations that are not really kiosks are called kiosks, usually because the functionality is close to the same. A handheld tablet can range in cost from $75 to $7500. Which one are you talking about?

Questions we usually ask, when you ask

  • How many units now and how many later?
  • How big a screen do you want?
  • Will you need someone to provide software?
  • Will you be doing the software and if so what are the preferred platforms?
  • Does the kiosk need to include devices like a printer, barcode scanner, camera, microphone, POS terminal?
  • What about a computer? Do you need a hepped up i7 or will a Celeron/equivalent suffice?
  • Are you wanting to consign any of those components?
  • Is it a standup terminal, or a countertop, or a wallmount?
  • Is outdoor a consideration and if so where and when?
  • Service and warranty are significant price components, and they recur
  • Do you want a custom design? Figure 50K of NRE (non-recurring engineering)

General Kiosk Price Range (including service and warranty)

  • simple check-in low function – $500. Could be as simple as a tablet from Amazon (and China) or an AIO (All-in-one) or an actual kiosk. Success probability = low and expect them to be higher overhead with more downtime.
  • High-end accessible patient check-in – can easily be $10K full package
  • Smart city outdoor kiosk with big 55 inch screens?  Figure 50K
  • Financial bill pay range from $6000 to $20K
  • Outdoor Kiosks — figure 35% premium at minimum. There are different mitigation levels.

Video Examples

Here is a look at the “top end” of kiosk price, a DMV kiosk.  Typically they handle multiple payment options and may include a cash recycler.  This is one from California DMV by KIOSK.  The application likely done by ITI. The simple kiosk cost? Closer to $20K…

Related Posts

Some Kiosk Providers

Tablet Kiosks

AIO Providers (kiosk in function only)

Service Providers

  • Pitney Bowe

For More Information

Contact [email protected] and we can refer you based on your needs and quantity


More Posts

 

Outdoor Kiosk – How To Build

how to build an outdoor kiosk

How to Build an Outdoor Kiosk

Building an outdoor kiosk comes with a ton of questions.  How big, how bright, which devices, is Heating a consideration, is cooling a consideration, and which elements will it be exposed to (grease, oil, gasoline, salt, chlorine, etc). Which environments, etc.

The answer how to build a kiosk is:

When you want to build a kiosk for outdoor, you need to consider all the different outdoor conditions possible in your location.  A very good outdoor design is optimized so that additional mitigation elements like AC or Heating are minimized. A strong AC unit might add $3000 to your unit cost + maintenance.

  • What kind of power consumption does the screen require in order to be usable/readable?
  • High bright touchscreens and backlights require power and also emit power.
  • What is the best computer to use?
  • What are your temperature ratings?
  • What IP rating do you need.
  • What about environmental contaminants like oil or gas in a parking lot, or salt in the air at the beach (or chlorine in a natatorium e.g.)
  • What direction will the kiosk face?
  • Any mitigation elements available like a canopy of trees, a structure with overhang where you can mount or even an artificial canopy.

Does it need to look like a box or can it be elegantly custom design?  The answer is it is often custom-designed.

We are happy to answer the questions you may have. Email [email protected]

Here is primer FAQ on How To Build Kiosks for Outdoor

July 29, 2018

More and more uses are being developed for outdoor kiosks, but a successful deployment depends in large part on the vendor behind the project.

Interactive kiosks have become commonplace in restaurants, retail stores, health care facilities and other locations. But as technology improves and new applications come along, kiosks are becoming an integral part of the outdoor environment as well.

Opportunities for outdoor kiosk deployments include event ticketing, campus wayfinding and drive-through ordering, among others. Consumers today are increasingly pressed for time, and an outdoor kiosk can help provide the convenience they seek. It’s likely that as the technology develops, new and as-yet unheard-of uses will be found.

But all kiosks aren’t created equal, and that’s particularly true when it comes to those designed for outdoor use. Not only can working with an experienced vendor go a long way to determining the project’s success, it can help protect a deployer from regulatory liability and unnecessary maintenance costs.

In it for the long-term

Obviously, an outdoor kiosk should be designed from the ground up as a watertight enclosure, with watertight seams and insulated inner walls to protect internal components from heat and cold.

In addition, a reputable vendor designs to UL guidelines to certify that the units are waterproof and safe to operate in rain or snow, and routinely implements UL testing on first prototypes for customers who require UL certification. Factors such as power, grounding and mounting are more significant factors with an outdoor kiosk than one located indoors, making adherence to UL guidelines of critical importance.

Outdoor kiosks also need to adhere to the same Americans with Disabilities Act guidelines as indoor units, ensuring accessibility for all users. Failing to do so exposes a deployer to fines and lawsuits that can run into many thousands of dollars.

Olea Kiosks, for example, incorporated those concerns when it designed and built 56 ticketing kiosks that were deployed as part of a front gate renovation and new attraction opening at a major theme park. The ADA-compliant kiosks are used by thousands of visitors every day.

To ensure they perform flawlessly over their intended 5- to 7-year lifespan in a variety of outdoor conditions, the kiosks included a custom interior air conditioning mount and 2” thick insulation to ensure low internal temperatures in an environment that can routinely exceed 100 degrees Fahrenheit. The enclosures were manufactured with powder-coated stainless steel and waterproof mounting points to protect from wet weather and eliminate the possibility of rust.

But while those are the obvious concerns, Olea took additional steps to address issues that may not have been so apparent.

The kiosks have a significant amount of artistic branding, allowing them to serve as decorative signage as well. The material used for the branding is designed to withstand fading, ensuring the devices look fresh and cutting-edge for years. In addition, because the kiosks are placed in a high-traffic area outside of the park near a number of retail and restaurant locations, they include a removable front cover to protect the touchscreen during hours when the park is closed.

The features Olea has built into its outdoor ticketing kiosks are embodied in the Seattle model. The Seattle includes a 19-inch high-brightness touchscreen with top-tier components built to withstand all types of weather conditions. Temperature control systems and IP65-qualified rating make the Seattle perfect for hot and cold weather deployments.

The Seattle also features a bolt-down base plate, allowing them to be securely mounted in places including sidewalks, parking lots and outside business entrances.

Capabilities include ticket and wristband printing, payment acceptance including EMV components and barcode scanning. The Seattle is ideal for event ticket sales, concessions and ride entrances.

Would you like fries with that?

Another area of growth for outdoor kiosks is the restaurant drive-thru lane. Combining the fact that a typical QSR does as much as 70 percent of its business at the drive-thru and self-order kiosks have been demonstrated to increase ticket averages by 10 percent or more, the marriage of fast-food drive-thru and self-order technology makes perfect sense.

In addition to the ability to automate the suggested selling process, self-order kiosks offer easy customization or orders, helping to boost sales. Customers may also indulge in the occasional splurge free of guilt, knowing the kiosk won’t be critical of their meal choices.

Fast food giant Wendy’s for example, has already rolled out kiosks at 300 of its stores with plans to add them to additional locations soon. Wendy’s CEO Todd Penegor told the investment news site TheStreet that locations with self-order kiosks are seeing higher average checks and customer satisfaction scores, likely a result of their ability to allow guests to customize their meals.

“It’s a part of the future of eating out,” Penegor said.

Olea’s entry into the drive-thru arena is its Detroit model. The Detroit includes a 32-inch sunlight-viewable touchscreen. (After all, who among us hasn’t used our hand as a shield so we can see an ATM or Redbox screen?) The multitouch touchscreen provides an ergonomic interaction — whether from a sports car or large SUV.

The enclosure is designed to reduce power draw and includes options for custom branding and overhead signage. The devices can be installed as either freestanding units, two-sided or in-wall, column or post mounts. They also include presence detection to “wake up” the units when customers approach and marine-grade stereo speakers for communication with staff.

One major national sandwich chain has seen their drive-thru sales increase by 15 percent at locations where they have deployed an Olea drive-thru kiosk.

San Diego Zoo Outdoor Ticketing Kiosks

San Diego Zoo Outdoor Ticketing Kiosks

Build Kiosk for all seasons

Not all deployment locations are the same. Businesses are becoming increasingly aware of how their customers move through a location, and to maximize revenue they must be prepared to serve their customers wherever they may be. Kiosks can help optimize those transactions whether they take place inside the venue, just outside the front door or in the drive-thru lane.

Olea kiosks can be designed to withstand any environment, from summer in Arizona to winter in Minnesota. The company’s engineers have options for solid-state heating and cooling systems to complete HVAC systems designed specifically for kiosks.

Olea’s outdoor kiosks come with monitors from 8” to 84” or larger and can include payment, printers, solar, wireless and just about any other equipment that can be put into an indoor kiosk. The company uses only the most durable stainless steel and aluminum for its outdoor kiosks, running each through a multistage painting and plating processes.

Olea kiosks also feature automotive-style gaskets, compression-style locks, and unlike some galvanized electroplating and more, all to ensure an Olea outdoor kiosk will last as long and be a trouble-free as any indoor kiosk.

There are hundreds of applications suitable for an outdoor kiosk, and more are being developed every day. The best way to implement a successful outdoor kiosk deployment is to work with a vendor who is experienced in those deployments and has a track record of success. Olea Kiosks stands ready to help.

Tips for Outdoor Kiosk Deployments

AI, Connectivity, Robotics And Data Spur Self Service On Multiple Fronts

AI Connectivity Robotics and Data in Self-Service

AI, Connectivity, Robotics In Self-Service

It would hardly be an overstatement to say that artificial intelligence computing, in combination with more powerful connectivity, robotics and an explosion of data, has jump-started innovation in most industries.

Elliot Maras

Elliot Maras has written about technology for 30+ years.

For the self-service industry, the technology has unleashed opportunities to boost customer experiences, oftentimes in a more economical manner. Such advancements have fostered more versatile payments, more centralized data management, more robotic equipment, and more dynamic data analytics that improve customer insights.

Recent interviews with self-service industry tech experts by KioskIndustry.org confirmed that such innovations in AI, Connectivity, Robotics, and Data in Self-Service continue to expand rapidly.


Gower Smith with Shin Starr

Gower Smith, partner and chief product officer at Shin Starr, a South Korea-based provider of AI-enabled automation technology, sees a significant opportunity for self-service to disrupt the multi-trillion-dollar restaurant industry.

Leveraging its California restaurant brand OLHSO, Shin Starr recently introduced a fully automated robotic kitchen in a food truck that allows customers to order food and have it delivered shortly after being prepared during transport. Smith described its next interaction of the technology as “the world’s first autonomous restaurant.”

“The restaurant industry is the last multi-trillion-dollar industry to be truly disrupted with automation,” Smith said. “We use AI on the supply chain…It’s using AI to sense all the data, the temperatures, the variation, the speed of the food, the rotation of the wok, all of the data controlling the wok…We’ll be using AI more as we go forward in terms of being able to leverage the technology for other cuisines.”

Shin Starr’s founders were initially interested in ensuring the meal would be of optimum quality when delivered to the consumer. “Their vision with the food truck was to be able to demonstrate the quality of the product that they could deliver,” said Smith, who joined the company a few years after its founding. “It just brings a whole lot of capability to the restaurant industry.” The company plans to market the model to restaurant brands.

Smith also sees restaurants benefitting from AI-enabled customer engagement tools provided by Biscuit.ai, which his son, Lincoln, founded with partners in 2023. Biscuit.ai kiosks include a microphone, camera and speakers for answering customers’ questions.

“You can just talk to a ‘micro restaurant’ and order your meal,” he said. “With that technology, you can service your customer perfectly every time at whatever depth of information they need…Whatever question you have they can answer…It just brings a whole lot of capability to the restaurant industry.”

Smith, co-founder of the automated retail technology provider Swyft, is advising on technology to improve the grocery supply chain. “There’s the convenience element of getting groceries supplied to you…And then there’s a health element of ‘What am I consuming?’

“Consumers generally want to live a healthier lifestyle, but often, we don’t know what we’re consuming. So I think there’s a big AI-big-data play in human consumption and knowing what we consume and how to make little changes…to live healthier lives.”

Smith also working mentored a company called SNAP Wellness, which provides a kiosk that resorts use as a guest service that provides sunscreen spray evenly on the consumer’s body.

Similar innovation, meanwhile, is revolutionizing vision testing. Eyebot, a freestanding self-serve vision testing kiosk, delivers an unattended, 90-second, push-button vision testing experience. A camera captures images of the eye, which a licensed optometrist then analyzes to provide a prescription or refer the patient for more evaluation. The solution delivers accurate eye prescriptions at the point-of-sale.


Jillian with Crane

“They’re filling a gap in personnel needed to help people with their eye care,” said Jillian Dabovich, director of business development, repair and maintenance solutions at Crane Payment Innovations Inc., eyebot’s field service technician and white glove installer. “They’re meeting people where they’re at in their busy days,” such as in malls and stores.


Anthony Hunckler with Pyramid

Pyramid Computer GmbH, a manufacturer of automation and digitalization hardware, is working with its sister companies to offer display solutions tailored to various self-service environments, said Anthony Hunckler, the company’s head of marketing. 

“Our latest displays support operation in direct and indirect sunlight, thanks to high brightness panels and advanced optical bonding technology, which also improves durability and visibility by reducing reflections and enhancing contrast,” Hunckler said. But that’s not all.

“We are actively testing directional sound integration within the display units — allowing focused audio output without external speakers, ideal for maintaining privacy and minimizing ambient noise in public spaces,” Hunckler said.

“Connectivity has also evolved, with the addition of USB-C ports for simplified integration and power delivery,” Hunckler said. “Of course, all standard display options are still available, including anti-glare or glare treatment, IK-rated impact resistance, and multi-touch capability — ensuring our kiosks perform reliably in any location, indoors or outdoors.”


Bruce Rasmussen Ingenico

Ingenico, an ecosystem enabler and payment technology partner, recently introduced its AXIUM CX9000 all-in-one cash register for “hybrid” attended/unattended use cases in retail venues, said Bruce Rasmussen, director of sales, strategic verticals. The CX9000 is designed to save counter space while speeding up checkout times. The all-in-one cash register handles every retail situation from checkout to inventory management.

Meanwhile, Rasmussen said that payment technology continues evolving to offer more self-service opportunities. Ingenico is currently working on palm vein and facial recognition technology.

“We recognize that those technologies will eventually extend to self-service, and they must give consumers a secure feeling about the process,” Rasumessn said. Biometric identification has not expanded as fast as some expected, but Rasmussen points out that new capabilities often evolve in steps.


Rob Chilcoat with UCP Unattended

Biometric identification technology is rapidly expanding beyond airports, finding new applications in retail and other sectors—even as consumer privacy concerns persist, according to Rob Chilcoat, president and co-owner of Unattended Card Payments Inc., a leading provider of hardware and payment solutions for both attended and unattended card payment terminals.

“There are niche use cases for biometric identification, such as at locations vending age-restricted products,” Chilcoat explained. “For example, the players’ club at Resorts World uses a Thales ID reader.”

This advanced reader streamlines identity verification:

“You simply insert a state driver’s license or ID card, and the device captures three types of images—ultraviolet, high-definition, and infrared,” Chilcoat said. “It then connects to DMVs in all 50 states to validate the authenticity of the ID. The reader reaches out to the issuing state to ensure the ID isn’t counterfeit. On top of that, the built-in camera uses facial recognition to confirm that the person at the kiosk matches the photo on the ID.”

While Chilcoat sees promise in biometrics, he is less enthusiastic about cryptocurrency payments, which have been available at self-service kiosks and vending machines for several years.

“Bitcoin has gained traction among the unbanked in some countries, but its user anonymity poses a challenge for merchants who want to collect customer data,” he noted. “Credit card and point-of-sale systems now leverage powerful AI tools to build customer profiles—tracking preferences, purchase times, and habits. With bitcoin, merchants lose that ability, making it harder to tailor marketing efforts and maximize profits.”

Chilcoat emphasized that for any self-service solution to succeed, it must be user-friendly and support a broad range of payment options.

“For anything in self-service to be successful, it must be intuitive and easy to use, and accept a wide range of payment forms,” he said.


Justin Ziegler with Datacap Systems

Justin Zeigler, vice president of product strategy, Datacap Systems Inc., a provider of integrated payments solutions servicing independent software vendors, ISOs, and payment facilitators, sees continued expansion of the Android operating system.

“We’re seeing a move from other OSs to Android,” Zeigler said. “It used to be a little more fragmented and still is in specific verticals. But, we’re seeing a dramatic move to application developers building Android apps so they can leverage Android payment devices as the cardholder-facing point of contact.”

Some of the most significant changes in the industry in the immediate future will come as a result of mergers and acquisitions, Zeigler said. He points to the recent Capital One/Discover merger and Global Payments Inc.’s decision to divest its issuer solutions business to FIS for $13.5 billion and acquire Worldpay from GTCR and FIS. 

“If allowed to move forward, Global and Worldpay will become a mammoth in the payments space, for better or worse,” Zeigler said.

Follow Up – Actionable AI Connectivity Robotics in Self-Service Resources

 

Digital Signage Wayfinding – The Battery Atlanta Game Changer

A digital emergency kiosk on a city sidewalk displays a red Coca-Cola advertisement. An office building, shops, parked cars, and pedestrians are visible in the background.

MRI Enhances The Battery Atlanta experience with BoldVu® Interactive Digital Kiosks

MRI does the nicest and best outdoor displays in our opinion. Their Santa Monica smart city won an award from us earlier this year.  This iteration again shows their skill. Pretty sure the original units suffered failures. Outdated are usually simplistic refrigerator-style kiosks with “economical” NIT displays and poor ventilation.  Can’t say whose they were. Budget constraints come into play, and then 2 years later, you spend the money again. Cheap is usually expensive and doesn’t deliver to boot.
Logo with the word BoldVu in large blue letters and by MRI in smaller black letters underneath on a white background.


Alpharetta, GA – MRI is proud to announce its latest deployment in cooperation with the Braves Development Company team at The Battery Atlanta, the premier mixed-use destination adjacent to Truist Park…home of the Atlanta Braves! The strategic installation of (16) double-sided, 75” interactive outdoor digital LCD kiosks, throughout the property, enhances the guest experience while seamlessly integrating with the property’s distinctive architectural design.

An electronic billboard outside Truist Park displays an ad reading LESS SCREEN TIME, More Family Time with images of a baseball game and a family. The Braves stadium entrance and Right Field Gate sign are visible in the background.

An electronic billboard outside Truist Park displays an ad reading LESS SCREEN TIME, More Family Time with images of a baseball game and a family. The Braves stadium entrance and Right Field Gate sign are visible in the background.

A vibrant hub of boutique shopping, entertainment, dining, and corporate offices, The Battery Atlanta now features cutting-edge BoldVu® displays operating at 3500 nit brightness, equipped with Digital InfiniteTouch® technology for an intuitive, frustration-free user experience. Designed with both form and function in mind, these kiosks serve as wayfinding and engagement tools, helping guests navigate the property, explore events, and discover local businesses and restaurants. Each Kiosk is also equipped with a 24 hour emergency call box, reinforcing safety and security for visitors and residents alike.

“We’ve been extremely impressed – BoldVu® by MRI had promised, and then delivered, high-quality Kiosks that truly elevates our space,” said Mike Plant, CEO of the Braves Development team. “After struggling with outdated, non-functional kiosks for far too long, it’s refreshing to finally having a solution that not only works seamlessly but also aligns perfectly with our brand aesthetics. These BoldVu® Kiosks are big, bold and bright!”

Beyond their functionality, these kiosks were designed to complement The Battery Atlanta’s dynamic and modern aesthetic. Their clean, sleek appearance seamlessly blends into the space, enhancing the overall ambiance rather than standing out as bulky, obtrusive structures.

Thoughtfully crafted to match the property’s architectural elements, the Kiosks provide a cohesive and sophisticated addition to the environment and provide the technological interaction that visitors have come to expect.

Unlike traditional digital advertising-only deployments, these interactive kiosks focus on improving visitor interaction, providing real-time information, and engagement within the property. BoldVu® remains committed to delivering premium, purpose-built display/kiosk solutions that blend durability, innovation, and aesthetic excellence. For more information about BoldVu® Outdoor Digital Displays / Kiosks, please visit https://www.boldvu.com.

More Interactive Digital Kiosk resources

Drive Thru Digital Menus Outdoor – Technical Review

Drive Thru Displays Failures McDonalds, Samsung

McDonalds Drive-Thru Menu Board Failures

McDonalds Drive-Thru Menu Board Failures

Typically the kiosk association deals with transactional technologies but peripheral technology like drive-thru menu boards fall into the unattended self-order market.  Even digital signage which is broadcasting actionable information to consumers and customers is relevant.

Failures of technology are often the best teachers of how to do it right (and what to not do wrong).

McDonald’s Drive-Thrus are a baseline for the entire industry and seeing them install LCDs that basically blow up and fail totally is something everyone wants to understand.  Before they launch a new food product it undergoes extensive testing, especially the process for producing it.  They test it themselves we think rather than rely on others to test for them.

First, let’s review our Reverse Case Study Outdoor Displays

January 21  Update

  • We have been unable to get additional information from Samsung, Coates or McDonalds regarding these failures.
  • It is confirmed these are Samsung OH55F lcds
    • Retail cost for these “Outdoor Displays” is about $10K each.
    • The specs list IP56, 2500 NITs and 5000:1 contrast ratio, media player is a Cortex A12, 24×7 rated, 3-Year Parts & Labor
    • Interesting whitepaper by Samsung with the OH55F and the Economic Impact of Menuboards
  • The big reason for failure begins with lack of airflow.
  • Lack of airflow in the design of the metal menu board as well as lack of cleaning the filters (yes there are air filters and yes they need to be on the maintenance cycle)
  • Another point is that technically this is NOT isotropic failure — An isotropic failure is reversible when the LCD is cooled. The failure shown in the photo is permanent and irreparable.
  • We have an in-depth explanation of all this available as well.
  • Companies that can and should be consulted on outdoor displays include Peerless-AV and LG-MRI

Bottom line is we are fairly sure that the specifications outlined for the displays exceeded the requirements. Likely one if not both were flawed judging from results or this was within the MTBF specs (some will always fail).

The kiosk association asked its top experts in outdoor displays how this could happen. The following is excerpt of analysis LG-MRI did for us.

Technical Review by MRI

This is not an isotropic (solar clearing) failure. An isotropic failure is reversible when the LCD is cooled. The failure shown in the below photo is permanent and irreparable.

It is an edge seal breach (failure) and loss of LC fluid/ingestion of air. It could be the edge seal adhesive itself failing, or a delamination/peal of the black mask off the backside of the front LCD glass. It is exacerbated by direct solar exposure, but at the end of the day, it is caused by inadequate cooling of the LCD combined with the differential coefficient of expansion forces caused by the front and rear polarizers on the LCD resulting in bowing/bending/twisting of the LCD cell. Heating of the LCD fluid causes the fluid to expand, resulting in the LCD cell physically bulging. In addition, heating from the sun, combined with heat from the backlight, result in unbelievably forces from the unequal coefficient of thermal expansion (CTE) of the front and rear polarizers adhered to the LCD cell. This puts tremendous tensile and peal stresses on the LCD cell edge seal glue and/or black mask adhesion to the back of the front LCD glass at the periphery of the LCD which holds the front and rear LCD glasses together and contains the LC fluid. The seal ultimately fails and LC fluid leaks out and/or air is ingested into the LCD cell.

The industry naively believes that if the Tni (isotropic temperature) of the LCD panel is high enough (i.e., 110+°C) it can be exposed directly to the sun with no adverse consequences. Nothing could be further from the truth. MRI, and seriously only MRI, has the most in-depth knowledge, analysis, tests, and total system solution, based upon decades of experience on tens of thousands of outdoor displays deployed in every climate on the planet, to combat this problem.

LCD image quality can be stellar in direct sun with a sufficiently bright backlight and sufficient reflection control. However, this comes at a cost … absorption of solar irradiance. MRI knows for a fact that an unpowered LCD, exposed to direct solar irradiance of > 800 watts/meter squared will experience a temperature rise of 90°C above ambient. Power the LCD up, put it behind a cover glass, add sufficient backlight power to generate 2500+ nits of luminance through the LCD and the LCD temperature rise becomes > 130°C. Add this to your ambient temperature of -40 to +50°C … and you have a destroyed LCD.

It is essential that:

  • The LCD edge seal must have greater strength than ANY of the commercial LCDs offered to the market place
  • The front polarizer of the LCD must be kept cool in any ambient from -40°C to +50°C, with or without solar irradiance exposure up to 1250 w/m^2
  • The rear polarizer of the LCD must be kept cool
  • Under any combination of solar irradiance and ambient temperature exposure, the LCD cell must be kept physically flat to minimize mechanical stress on/deformation of the LCD cell

MRI has approximately 100 issued patents (and growing) on how to cool and manage mechanical stress in the LCD, along with tens of thousands of deployed product that has thrived in this environment since 2006 (15 years and counting)!

This edge seal (and other LCD failure mechanisms) can happen in any climate, in any ambient temperature, and I am 100% certain that it is not limited to just California! Honestly, northern latitudes and/or high elevations, with low atmospheric humidity and less airborne particulate can be more brutal than sunny California!

Editors Note — For more information we recommend the resources page on the LG-MRI website.

mcdonalds drive thru menuboard failure

Click for full size

We have a location for this particular unit. California. The theory is it is Coates or Stratocast. Judging from the lack of totem and the box enclosure we think Stratocast. The asset tag would be conclusive.

Other McDonalds Kiosk related links

Comments, Questions Or Additions

We believe in providing an easy way for the open exchange of credible information. If you have questions or you have comments let us know.  Anything to be added to the articles (ie public) we require specific authorization. Our default is NOT publishing/including unless instructed ok to do so.

Outdoor Drive-thru Menuboards at McDonalds – Reverse Case Study –

McDonalds Drive-Thru Menu Board Failures

McDonald’s Drive-Thru Outdoor LCD Failures

Worth noting the noting of this isotropic screen failure at McDonalds Drive-Thru in California (Sep2020).  Further investigation points to a Samsung OH55F, which given the specifications, is surprising. Our guess is the vendor supplying these is Coates and we have sent a query to them asking about this.

August 2022 Update

January 31 Update

January 21  Update

  • We have been unable to get additional information from Samsung, Coates or McDonalds regarding these failures.
  • It is confirmed these are Samsung OH55F lcds
    • Retail cost for these “Outdoor Displays” is about $10K each.
    • The specs list IP56, 2500 NITs and 5000:1 contrast ratio, media player is a Cortex A12, 24×7 rated, 3-Year Parts & Labor
    • Interesting whitepaper by Samsung with the OH55F and the Economic Impact of Menuboards
  • The big reason for failure begins with lack of airflow.
  • Lack of airflow in the design of the metal menu board as well as lack of cleaning the filters (yes there are air filters and yes they need to be on the maintenance cycle)
  • Another point is that technically this is NOT isotropic failure — An isotropic failure is reversible when the LCD is cooled. The failure shown in the photo is permanent and irreparable.
  • We have an in-depth explanation of all this available as well.
  • Companies that can and should be consulted on outdoor displays include Peerless-AV and LG-MRI

Other McDonalds Kiosk related links

Ultra Slim Wayfinding Touchscreen Wallmount – Deep Dive

Ultra Slim dimension drawings LCD

Ultra Slim Wayfinding Touchscreen Wallmount

You’ve seen many of the large-format touchscreen Wayfinding directory solutions mounted on walls. You are finding your way to a transit station, airport, or maybe an outdoor shopping center. Several members provide award-winning hardware and software for those situations (see resources below). Outdoors can get a bit problematic.

quick shortcut past all the commentary – visit EKAA.net for ultra slim.

But many times, digital signage or interactive digital media escapes the scrutiny of accessibility. You will mostly hear about physical reach on kiosks, or you might hear about WCAG on websites. POS has its own non-definition despite the definition. We wish they were more important than people like to say. We wish they were enforced more.

On a visit to Colombia (Republic of), I drove from the airport. The people told me it was a 10-lane highway. Sure enough, it was. But (you knew that was coming). The problem was that the highways there had no lanes marked. Imagine that. Total chaos in every direction. Small details were left out for me.

Digital signage or interactive digital (PLEASE do not say interactive digital signage) has parameters for accessibility. Smart city terminals do (not everybody has a mobile). Digging through all the regulations can be exhausting, so we sliced and diced the specific “Wallmount ADA” help article. The critical metric is 4″ from the wall, not to be exceeded. (101.6 mm for those who prefer metric).  Otherwise, I think people in wheelchairs or blind people with canes or dogs will hit it at some point.

We decided to find one.

Having over 42 years under my belt in product procurement with connections worldwide and 10,000 connections on Linkedin,  it seemed like a reasonable endeavor and one with a high probability of success.  “Hey X, I need a 32 or 55-inch display or touchscreen for use on a wall. 4″ is the main limitation. I’ll pay for paper thin.”  Seemed like a reasonable request.

Silence

After a while, I had some of my Chinese companies offer to make one, or maybe they had one. A couple had ones that were pretty slim, but after mounting, they would exceed 4″.

A couple of companies said they could, but upon request, they were silent.

It took a couple of weeks, but finally, my APAC group came through for me.  Pearl at EKAA told me about a new product they just released. As mounted easily under 101mm.  The new one as mounted is 6.9 cm (without wall mount 57mm).

4000 of them shipped already (which is proof there are real). KFC I think and some other non-disclosed.  The 32 and 55 pdfs are down below.

A few days later a second iteration and this time 51 mm. Wow

The usual questions for me are:

  • who do you use for glass
  • how long is warranty
  • can i get it with or without touchscreen
  • which touchscreen controller are you using (PCAP and IR)
  • Estimate shipping cost to LA — boat and plane

The glass is easy and it is almost always the same:  BOE, LG, or AUO. We can do Samsung too.

Outdoor LCD by EKAA

Everybody knows Pearl at EKAA

Everybody knows Pearl at EKAA

In the drive-thru project of the restaurant, customers who drive directly into the driveway check the menu on the LCD display and order meals to the employee (or AI) through the intercom system machine. After the outbreak of COVID-19, the advantage of “drive-thru” became particularly prominent. The demand for drive-thru digital menu boards since then has risen rapidly. This service not only saves customers the trouble of getting on and off the car but also saves customers from finding parking spaces and times. It could also reduce the risk of contracting the virus from contact with other customers when customers take meals.

We have realized an outdoor Display with a design that Is ultralight and slim, 4000 nits high brightness, high-temperature resistance, waterproof IP67, and Free maintenance. The new technology we adopted makes the effect displayed on the screen very bright. We have provided this product for many projects, including KFC, street light pole, drive-thru, outdoor gym, and so on. We hope we can support your business.

Resources

Outdoor LCD Pricing

to be provided.

More Files

Information Kiosk aka Info Kiosk

Circa 2008 Kiosk Information kiosk Systems

Information Kiosk

Editors Note:  image from Kiosk Information Systems circa 2003.

An information kiosk is a self-service, computer-based system designed to provide users with access to information and services in public or private spaces. These kiosks are equipped with interactive or non-interactive interfaces, often featuring touchscreens, multimedia capabilities, and internet connectivity. They are widely used across industries such as retail, healthcare, tourism, education, and transportation. Here’s what they typically provide:

Key Functions of Information Kiosks

  1. Access to Information:

    • Provide directories, maps, and schedules (e.g., mall store directories or flight schedules at airports).

    • Offer educational content or detailed product/service information.

  2. Wayfinding:

    • Help users navigate large spaces like campuses, malls, or corporate offices through interactive maps and directions.

  3. Self-Service Features:

    • Enable tasks such as ticketing, check-ins, payments, and document printing without staff assistance.

  4. Marketing and Advertising:

    • Display promotional content and advertisements to attract customers and boost brand visibility.

  5. Data Collection:

    • Gather user data for analytics to improve services and marketing strategies.

  6. Real-Time Updates:

    • Provide live updates on events, news, or schedules (e.g., emergencies or delays)

Benefits of Info Kiosks

  • Improved Customer Experience: Users can independently access the information they need quickly and conveniently

  • Operational Efficiency: Reduces the workload on staff by automating repetitive tasks.

  • Accessibility: Features like braille labels and text-to-speech ensure inclusivity for people with disabilities.

  • Customization: Content can be tailored to specific locations or user needs (e.g., tourist attractions or healthcare facilities).

Types

  • Interactive Kiosks: Allow users to navigate through different pages or options via touchscreens.

  • Non-Interactive Kiosks: Display static information for quick reference.

  • Wayfinding Kiosks: Provide navigation assistance in large spaces.

  • Internet Kiosks: Offer internet access in public areas like libraries or airports.

  • Advertising Displays: Showcase promotional content in high-traffic areas.

In summary, information kiosks are versatile tools that enhance user experience by providing accessible, efficient, and interactive solutions for a variety of informational and transactional needs.

More Info Kiosk resources

Check In Kiosk Outdoor For Truck Drivers

check in kiosk outdoor truck driver

Check in Kiosk Outdoor check-in for Truck Drivers

Introducing the Tampa Driver Check-In Kiosk, our latest innovation to revolutionize logistics!  For more information email [email protected] or you can email [email protected]

  • Say goodbye to time-consuming manual entries.
  • No more long lines for drivers to check-in.
  • Enhance security with automated identity verification and document validation
  • This kiosk automates data entry, scans IDs, and captures data in real-time, ensuring only authorized personnel gain access.
check in kiosk for truck drivers

check-in outdoor kiosk for truck drivers

Optional add-ons like intercoms, HD cameras, barcode scanners, and RFID readers take security to the next level.

The design is simple, yet robust. And it provides great value because it not only speeds up check-ins, it can also help optimize yard space and improve driver safety.

Our first deployment is expected to be up and running in the next couple of weeks.

Comments:

  • Daniel Olea — The craziest part of this process was seeing how facilities are handling this today. $100ks on manned guard shacks, lots of physical paper, so many workarounds… Key to this solution will be the partners we have built around it, and their ability to integrate with existing onsite systems. It hasn’t been done because it’s always been so difficult. Now, it’s very possible to implement quickly!
  • Casey Seibert – Congratulations to the entire team on launching the Tampa Driver Check-In Kiosk! This is a game-changer for logistics, streamlining the check-in process, enhancing security, and optimizing yard management. The blend of automation and robust design is set to bring immense value to the industry. Excited to see the first deployment in action soon!

Press Release

LOS ANGELES, Calif., June 21, 2024 (SEND2PRESS NEWSWIRE) — Olea Kiosks® is proud to announce the launch of its latest innovation in kiosk technology, the Tampa Driver Check-In Kiosk. This new and innovative solution was designed to transform the way logistics companies manage driver arrivals and departures.

Traditionally, driver check-ins involve time-consuming manual entries, resulting in long lines and increased wait times. These inefficiencies lead to operational delays, increased costs, and driver dissatisfaction. The Tampa Driver Check-In Kiosk offers a smarter, faster, and more accurate solution, significantly reducing check-in times and administrative overhead.

The kiosk automates data entry by scanning identification documents like driver’s licenses and cargo manifests to capture and store data securely in real-time. With automated identity verification and document validation, the system ensures that only authorized personnel gain access to the facility. Not only does the kiosk speed up check-in, but it also adds enhanced security without relying on a human resource.

The inclusion of a receipt printer provides immediate, tangible confirmation of check-in details, including time stamps and route confirmations, enriching accountability and communication.

Additional optional peripherals such as intercoms, HD web cameras, barcode scanners, RFID readers, and I/O controls for gate access can be added to further improve security.

For more information on the Tampa Kiosk: https://www.olea.com/product/tampa-kiosk/

“After discussions with several logistics organizations and learning that it’s not uncommon for entire truckloads to go missing, this robust, yet simple design provides tremendous value for this market,” explained Frank Olea, CEO. “In addition, the ability to deploy in-lane not only helps speed up the check-in process even further but it also helps track loads and optimize yard space while improving driver safety,” added Olea.

A first-customer deployment is expected to be operational by the end of June.

About Olea Kiosks, Inc.:

Olea Kiosks® Inc., is a self-service kiosk solution provider for government, healthcare, hospitality, travel, and entertainment. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader. Headquartered in Los Angeles, California, customers include Greyhound, SmarteCarte, Kaiser Permanente, Universal Studios, and Subway Sandwiches. Olea Kiosks can be found wherever high-volume authentications and transactions are required, including 50+ major airports, amusement parks, and premier stadiums across all 5 major US sports leagues.

For more information, visit https://www.olea.com/.

More Olea Self Check in Kiosk Posts and Resources

 

Restaurant Kiosk, AI, Vending and Digital Signage at NRA

Promotional image for the National Restaurant Association Show, May 17-20, 2025, at McCormick Place, Chicago, IL. Features a bright orange background, people interacting with kiosks on a screen, and the text Step Into The Future of Foodservice.

Restaurant Kiosk & Digital Signage  & Vending Trade Show

Are you looking for restaurant kiosk self-service technology? Here is our main NRA page and here is floorplan  #8030 at NRA show — Order station kiosks, menu boards, digital signage, POS payment options including biometrics and facial, lockers for hot or cold, EV charging, outdoor drive thru menu boards, regulatory ADA and ABA considerations, hardware, software, service and more. We are an association of over 50 companies and 700 listed companies with US, Europe and Asia coverage.

A collage of vending machine kiosks, highlighting self-service machines, a refrigerated drinks display with Grab & Go signage, and a digital kiosk featuring Windows and Android systems—all showcased at 9.00 as seen at the National Restaurant Associations event.

KIOSK Information Systems kiosk with TPGi JAWS -- A white restaurant kiosk touchscreen stands against a gray wall on a wooden floor. The kiosk features a screen, a slot, and the word “KIOSK” with a logo on its lower section. “KIOSK” is overlaid in large text at the bottom left.

TPGi JAWS Accessibility

Traci with TPGi will be in the booth to demonstrate accessibility. Think McDonald’s self-order kiosks and hundreds of other self-order kiosks. Demo kiosk by KIOSK Information Systems

2025 Edition

  • Supporters
    • Pyramid Kiosks (Pixi Polytouch) — self-order kiosks whose clients include Six Flags, McDonalds and Diebold
    • RedyRef Smart Food Vending — latest RFiD food pickup with refrigeration. Ideal for Hotels/etc
    • TPGi –Check out JAWS – leading screen reading software for self-order (McDonalds uses for example)
    • meldCX –  add in sophisticated analytics and reporting for your AIOs, digital signage and Kiosks whether Android, Chrome or Windows.
    • Sitekiosk – interactive digital signage software to manage your digital displays and be interactive. Android and Windows
    • URway – Ed Crowley — new AI Connect Bar for conversational AI audio at the show prototype. Hardware solution.
    • Ventus Wireless Modem — perfect connectivity for facilities with 5G/4G wireless
  • More to See and Visit
    • LG has two people available.
    • See the KIOSK Information Systems kiosk in the KMA booth!
    • Acrelec in Soundhound booth
    • Ed Crowley with URway is in Soundhound and Elo booths
    • imageHOLDERS #6470
    • Apex Pickup Lockers in #5821
    • Zhilai – #9212 — Pizza Vending Machine and Quick Meal Vending Cabinet
  • Physical Floor Location of our Booth
  • NRA Portal Page

Galleries

Benefits of Kiosks, Digital Signage, and Automated Vending in the Restaurant and Dining Industry

The adoption of kiosks, digital signage, and automated vending has transformed the restaurant and dining sector, delivering measurable advantages in efficiency, customer experience, revenue, and operational flexibility.

Self-Service Kiosks

  • Reduced Wait Times & Faster Service: Kiosks streamline the ordering process, allowing customers to order and pay independently, significantly reducing lines and wait times, especially during peak hours.
  • Improved Order Accuracy: Orders are entered directly by customers and sent to the kitchen, minimizing miscommunication and reducing errors, which leads to higher customer satisfaction and less food waste.
  • Labor Cost Savings: Kiosks automate routine tasks, enabling restaurants to operate with fewer front-of-house staff. Labor can be redeployed to higher-value roles, such as food preparation or customer assistance, optimizing workforce allocation and reducing overhead.
  • Increased Revenue Through Upselling: Kiosks consistently suggest add-ons, upgrades, and high-margin items, leading to higher average check sizes-often 10-30% more per transaction than traditional ordering.
  • Customization and Customer Control: Customers can browse menus, customize orders, and review allergen or nutritional information at their own pace, enhancing satisfaction and catering to dietary preferences.
  • Data Collection & Insights: Kiosks collect valuable data on customer preferences and purchasing patterns, enabling targeted marketing, menu optimization, and personalized promotions.
  • Flexible Integration: Kiosks can be adapted for quick-service, fast-casual, and even some full-service environments, offering options for self-ordering drinks or desserts, or serving as supplementary ordering points during busy periods.

Digital Signage

  • Dynamic Menu Management: Digital signage allows instant updates to menus, prices, and promotions across one or multiple locations, eliminating printing costs and ensuring customers always see current offerings.
  • Enhanced Customer Engagement: High-quality visuals, animations, and interactive elements attract attention, influence purchasing decisions, and keep customers entertained during wait times. Digital signage can display social media feeds, quizzes, or real-time order status updates, increasing brand loyalty and customer satisfaction.
  • Boosted Sales and Promotions: Digital signage is proven to increase sales by promoting add-ons, limited-time offers, and high-margin items. Studies show that digital menu boards influence nearly 30% of customers’ ordering decisions and can increase sales by up to 33% for brands using digital communication systems.
  • Operational Efficiency: Cloud-based digital signage enables remote management and real-time updates, streamlining workflows and reducing the need for manual tasks.
  • Accessibility and Multilingual Support: Digital displays can switch languages and include visual/audio enhancements, making them accessible to a broader customer base, including those with disabilities.
  • Consistent Branding and Marketing: Restaurants can maintain cohesive brand messaging, launch seasonal campaigns, and showcase customer testimonials easily and cost-effectively.
  • Compliance and Safety: Digital signage can broadcast health and safety updates, allergen information, and emergency procedures, supporting regulatory compliance.

Automated Vending

  • 24/7 Convenience: Automated vending machines offer round-the-clock access to food and beverages, catering to customers outside regular dining hours and in high-traffic locations like offices, schools, and hospitals.
  • Cost-Effective Operations: Vending machines reduce the need for physical stores or cafeterias, lowering overhead costs (rent, utilities, labor) and allowing for efficient resource allocation.
  • Minimal Staff Requirements: Machines can be remotely monitored and managed, requiring minimal on-site staff and maintenance, further reducing operational expenses.
  • Increased Revenue Streams: Vending machines generate steady income and can be placed strategically to maximize sales. Some are equipped with digital screens for advertising, creating additional revenue opportunities.
  • Product Variety and Health Options: Modern vending solutions offer a wide range of products, including healthier meal options, snacks, and beverages, appealing to diverse customer preferences and promoting wellness.
  • Inventory and Sales Management: Smart vending machines feature real-time inventory tracking, dynamic pricing, and expiry management, reducing waste and ensuring product freshness.
  • Enhanced Customer Experience: Quick, self-serve purchases and intuitive interfaces provide a hassle-free buying experience, increasing satisfaction and encouraging repeat business.

Solution Key Benefits

Self-Service Kiosks Faster service, order accuracy, labor savings, upselling, customization, data insights
Digital Signage Dynamic menus, customer engagement, sales boost, efficiency, accessibility, branding, safety
Automated Vending 24/7 access, cost savings, minimal staff, extra revenue, product variety, inventory control

Conclusion

Kiosks, digital signage, and automated vending collectively drive efficiency, cost savings, and revenue growth for restaurants. They enhance customer experience through speed, personalization, and convenience, while providing operators with powerful tools for marketing, data-driven decision-making, and operational flexibility. As technology continues to evolve, these solutions are becoming essential for restaurants seeking to stay competitive and meet modern consumer expectations.

More Restaurant Kiosk Resources

Assets

Full page ad for Restaurant News that runs all four days

Click for full size — Restaurant News that runs all four days

Here is foldout ad on front cover for Day 1

Here is foldout ad on front cover for Day 1

Self Service Kiosk Accessibility in Healthcare

healthcare kiosks

Self Service ADA for Healthcare

Nice post/blog on TPGi updated 9/8/2023

The Importance of Accessibility and Usability in Healthcare Self-Service Kiosks

Updated 9/8/2023

Self Service Kiosk - Modern healthcare facility front desk/check in area.

More than ever, healthcare kiosks are an essential tool for serving patients. Self-service devices have become standard in the patient journey. They can streamline appointment check-ins, update patient information, collect outstanding balances, provide wayfinding in healthcare facilities, measure blood pressure and perform other diagnostic testing, enable telehealth services, and more.

Self-service technology has become increasingly prevalent across various industries, and healthcare is far from the exception. According to Industry, ARC’s Self-Service Kiosk Forecast, the self-service kiosk market is estimated to surpass the $35.8 billion mark by 2026, with an expected growth rate of 6.4% from 2021 to 2026.

The rampant growth of self-service devices in healthcare is likely, in part, a result of the COVID-19 pandemic. A Market Report by Grand View Research estimates that the medical kiosk market grew 10.4% from 2020 to 2021. In 2021, the global medical kiosk market size was valued at 1.1 billion USD, and that number is expected to expand at a compounded annual growth rate of 14.8% from 2022 to 2030.

Innovations in the self-service medical space are not new: this 2013 article in Forbes shows diagnostic kiosks placed in pharmacies and grocery stores. And in 2030, the revenue forecast for the medical kiosk market is 3.8 billion USD. Self-service functionality in the healthcare space is here to stay.

Healthcare kiosks have several use cases that can improve patient care. However, without a thorough understanding of how and why accessible features must be implemented and reviewed, patient care is at risk of being compromised for a substantial portion of the population.

Patient Care and Disabilities: Why Accessibility is Vital

Making a healthcare kiosk accessible is required by the Americans with Disabilities Act (ADA). The ADA prohibits discrimination against individuals with disabilities regarding public accommodations, and the court has defined public accommodations to include service establishments, including healthcare facilities, under Title III.

The ADA provides protections for people with a wide range of disabilities that cause physical, cognitive, or sensory impairments. To be accessible for patients who are blind or have low vision, self-service devices need to have screen reader software, such as JAWS® for Kiosk, to turn text into speech.

There are 7.2 million visually impaired adults in the United States, according to the National Federation of the Blind. The World Health Organization (WHO) reports that, globally, blindness and low vision impacts over 282 million people and is expected to increase by 72% over the next 11 years.

When considering the widespread need for accessibility in healthcare self-service devices, it is important to note that patient demographics skew older, and so does the percentage of people with disabilities. 80% of those who are blind are over 50 years old, according to WHO. The Census Bureau estimates that about 46% of Americans ages 75 and older and 24% of those ages 65 to 74 report having a disability, compared with 12% of adults ages 35 to 64 and 8% of adults under 35.

According to The Institute of Medicine’s Committee on the Future Health Care Workforce for Older Americans, older adults use far more healthcare services than younger groups. A large majority of older adults (approximately 82 percent) have at least one chronic disease that requires ongoing care and management. And over the coming decades, the total number of Americans ages 65 and older will increase sharply. As a result, an increasing number of older Americans will be living with illness and disability, and more care providers and resources will be required to meet their needs for healthcare services.

An ADA-compliant and usable self-service kiosk empowers equal access to healthcare kiosks for all patients, regardless of ability.

The Benefits of Accessible Kiosks in Healthcare

There are many advantages to using kiosks in healthcare, like shorter wait times and streamlined check-in processes. Consistency is another benefit: Kiosks provide patients with the same experience each time, which improves efficiency. Kiosks can be used to schedule follow-up appointments, pay bills, collect insurance information, and request contact or demographic details. Kiosks serve a wide range of purposes and help alleviate healthcare attendants’ demands.

Kiosks can also save time and resources, allowing healthcare providers to obtain more patient information while reducing employee demands. They can also serve patients across language and literacy barriers.

During the COVID-19 pandemic, kiosks helped mitigate the risk of exposure through the use of temperature sensing and exposure questionnaires. Healthcare kiosks can be used to gather patient information without exposing providers to the immediate risk that occurs when interacting with patients directly. Using kiosks to collect patient information allows for distancing and proper triage processes, minimizing the number of potential contagious interactions during a doctor’s office visit.

Making kiosks accessible is critical to preserving the quality of patient care for all patients.

Kiosk Accessibility Settlements and Agreements

Kiosk accessibility has been at the root of numerous public settlements.

In a July 2016 settlement, Massachusetts Attorney General, Maura Healy, with the National Federation of the Blind, announced a settlement with Pursuant Health. In the agreement, Pursuant Health agreed to make their self-service healthcare kiosks accessible to blind consumers.

The services available on the kiosks included vision assessments, blood pressure screening, weight assessments, BMI evaluations, and advice on pain management. Pursuant also agreed to pay $95,000 in the settlement, in addition to the cost of retrofitting their kiosks for accessibility.

Post settlement, Mark A. Riccobono, President of the NFB stated “Health information has the potential to be more accessible than ever to the blind with twenty-first-century technology, but only if the manufacturers of technology keep accessibility in mind.”

Creating an Accessible Healthcare Kiosk

To comply with the ADA and ensure usability, healthcare kiosks must be physically accessible.

Wheelchair users need to be able to access the kiosk. This is a requirement of the ADA, which outlines specific compliance guidelines for the height of operable parts, the viewing angle, and the approach area for accessing the kiosk. The approach area requires a clear path without stairs, uneven flooring, or objects to obstruct access.

Once physical accessibility has been established, turn your attention to an equally vital component: software. The kiosk application must be accessible to someone who is blind or has low vision. The kiosk needs to have a screen reader, such as JAWS® for Kiosk, to turn text into speech.

Touchscreens may be difficult for people with disabilities, so an external input/navigation device is also useful to allow users to engage with a kiosk without using a touchscreen. The kiosk application must be developed to ensure it can be easily navigated and understood when read through a screen reader. and website guidelines for accessibility must also be incorporated. The kiosk application must be developed to ensure conformance and usability according to accessibility best practices and the latest WCAG 2.1 AA standards.

See An Accessible Patient Check-In Kiosk in Action

During the 2023 HIMSS Global Health Conference, Storm Interface US Operations Manager Nicky Shaw used the patient check-in experience to demonstrate common barriers for vision-impaired patients.

Planning Your Accessible Healthcare Kiosk: Keep These Questions in Mind

  • What application will you be using? Is it already accessible? If yes, can you improve usability for kiosk users?
  • Is the kiosk hardware ADA-compliant for height and reach specifications?
  • Does the kiosk include an input device with an audio jack? Using an input device that includes an audio jack allows JAWS® to turn off and on based on the presence of the headphones. Learn more about selecting the right input device for your accessible kiosk.
  • Are you providing information in a way that is accessible to all users, including those who are deaf or hard of hearing, and those who are blind or who have low vision? That includes any PDFs being read on the screen, videos needing captioning, and document signing for HIPAA compliance.
  • Are you protecting user privacy at every turn?

Ensuring Privacy with an Accessible Kiosk

In any healthcare setting, kiosks must provide an accessible and private user experience for all patients. This means including accessibility features to allow a blind or low-vision user to use the kiosk without assistance and not broadcasting personal information out to the entire room. In order to protect patient privacy, all patients with disabilities should be able to use kiosks without the need for third-party assistance.

You can protect patient privacy with kiosks by providing a privacy screen that shields others from viewing the screen. Additionally, proximity switches that reset the kiosk when a user is finished should be implemented, and kiosk software must clear user data between each session.

Protecting Patients with Clean Kiosks

The need to protect patients and healthcare workers from exposure and relieve healthcare workers from unnecessary tasks was of utmost importance during the COVID-19 healthcare crisis, but the question of kiosk cleanliness is always relevant in a healthcare setting.

Anti-microbial touchscreen films and surfaces are available through some kiosk manufacturers.

Kiosks can be easily overlooked on cleaning schedules and are only cleaned if they are considered a priority by janitors and staff. Therefore, it is also important to discuss cleaning procedures and appropriate cleaning supplies for washing kiosks and kiosk accessories such as input devices.

Here are some resources about cleaning kiosks and peripheral devices:

Patients should take the same precautions when using a kiosk as when they handle a shopping cart. If facilities provide appropriate cleaning supplies for patients to use prior to utilizing the kiosk or upon completion of usage (like at a gym), then the kiosks will preserve both user safety and that of healthcare staff.

What’s Next for Healthcare Facilities with Kiosks

Retrofitting accessibility software and physical guidelines is an option for kiosks that are already deployed in a healthcare setting. Kiosk input devices and screen reader software can be added, and applications can be updated, to provide an accessible experience.

If new kiosks are still being deployed, it is more cost-effective to consider an accessible design earlier in the production phase, or before new kiosks are manufactured. The costs to build an accessible kiosk are marginally higher than those of an inaccessible one.

For more info

Implementing usable and accessible self-service kiosks requires careful consideration and expertise. This is where accessibility experts, like the team at TPGi, can provide valuable guidance. Experienced consultants can help develop and implement inclusive healthcare kiosks, which maximize inclusion for patients and optimize efficiency for healthcare operations. Schedule a call to speak about your kiosk project today.


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Kiosk Manufacturer Association NRF 2020 Accessible Kiosks

BusinessWire 1/7/2020

WESTMINSTER, Colo.–(BUSINESS WIRE)–The Kiosk Manufacturer Association aka KMA is in booth 1703 at the upcoming NRF 2020 Big Show in New York City Jan 12-14. For a preview of KMA kiosk companies at NRF read our NRF 2020 Preview.

NRF Booth Information

Please contact [email protected] or stop by #1703 for inquiries and meeting times.

The KMA booth will have two kiosks in it, both oriented for QSR and both with integrated accessibility.

Pyramid will have their revolutionary 4-in-1 PE-4000 showing QSR Self-Ordering. It will show accessibility features with JAWS kiosk software from Vispero and KioWare.

KMA Regulatory Initiatives

Kiosk Accessibility ADA

Join the KMA ADA research panel today and help shape the future of accessible kiosks. KMA also invites you to take our ADA Accessibility Quiz and qualify for a free consultation review. Register for a free copy of our MCR (Mandatory Current Requirements) ADA Guidelines as recommended by the KMA and presented to the U.S. Access Board in Washington, DC. Take the quiz here.

EMV Unattended Committee

Join our EMV committee for creating Code of Practice for EMV, in the US and internationally.

If your company, organization, association, local, city, state or federal agency would like to participate at some level with the KMA either with ADA or with EMV, please contact [email protected] or call 720-324-1837

Kiosk Accessibility LabCorp – Lainey Feingold Feb 2024

kiosk accessibility

February 27, 2024 Update

Analysis 2/27 by William D. Goren, lawyer.

Previously, we have blogged on a case involving Julian Vargas and the inaccessibility of kiosk equipment used by Quest diagnostics. It turns out that he is involved in a similar case involving Laboratory Corporation of America Holdings with another plaintiff, Luke Davis. A district Court in California approved a class under the California antidiscrimination law, Unruh Act, as well as a nationwide class under the ADA. Laboratory Corporation appealed. As usual, the blog entry is divided into categories, and they are: facts; court’s reasoning that Vargas had standing; court’s reasoning that the Unruh act class action as certified by the district court goes forward; court’s reasoning that the district court did not abuse its discretion in certifying the nationwide class under the ADA by determining that a nationwide injunction could provide relief to all members; and thoughts/takeaways. Of course, the reader is free to focus on any or all of the categories.

Summary

  • Inaccessible Kiosks Can Cost You Big Time: The page discusses a case where two blind plaintiffs sued Lab Corporation for violating the ADA and the Unruh Act by using inaccessible kiosks for their services.
  • Court’s Reasoning on Various Issues: The page analyzes the court’s reasoning on several issues, such as standing, class certification, and injunctive relief, and explains how the plaintiffs prevailed on most of them.
  • Thoughts/Takeaways: The page offers some insights and suggestions for businesses and lawyers regarding the accessibility of kiosks and the implications of the case. It also provides some links to other resources and blogs on related topics.
Thoughts/Takeaways
  1. When it comes to class actions, the whole key comes down to whether a class is certified in the first place. If a class is certified in the first place, the stakes go up exponentially. So, it wouldn’t surprise me to see this case head towards settlement rapidly.
  2. The case is not published.
  3. Standing for a person with a disability is conferred when the allegations show that the person with the disability was denied full and equal enjoyment of the facility.
  4. This case makes you wonder why Quest Diagnostics, which we discussed here and which involved the same plaintiff, appealed their case. While this case is unpublished, the facts are essentially the same.
  5. As mentioned previously, I am involved with the Kiosk Manufacturers Association on an informal basis. There are companies making accessible kiosk and it is a significant point of emphasis of the Kiosk Manufacturers Association.
  6. It is significant that the court said that full and equal enjoyment of facilities includes effective communication because now effective communication becomes a statutory requirement rather than just a regulatory requirement. That distinction can sometimes be important when it comes to being able to claim a cause of action as not every final regulation can automatically serve as the basis for a cause of action.
  7. While discomfort, difficulty, or embarrassment was not required in this case, a blind individual having to go through this would certainly suffer difficulty, discomfort, and embarrassment.
  8. Interesting that the first name on the pleading at the Ninth Circuit is not Vargas but someone else, since Vargas is the subject of the appeal
  9. One wonders why Lab Corporation litigated all this because my understanding is that fixing the situation with accessible kiosks is not terribly difficult or expensive, especially considering the resources of the defendant, and would certainly be much cheaper than litigating the matter.
Feb 9 Update

LInk to full article — There was an important court order (and a big win for accessibility) from the Ninth Circuit Court of Appeals on February 8, 2024 in the case against LabCorp about check-in kiosks at their medical labs.

The case was filed by the American Council of the Blind (ACB) because the check-in kiosks were not accessible to blind patients.Lawyers representing the ACB are Matt Handley of Handley Farah & Anderson and Benjamin Sweet of Nye, Stirling, Hale, Miller & Sweet LLP

The court ruled that the case can proceed as a national class action for possible injunctive relief (fixing the problem) and as a California class action (for possible money damages to blind people in California who had experienced the inaccessible kiosks). LabCorp had appealed a lower court order arguing that the lawsuit should not be a class action.

Read the June 28 2022 Update below for more information about the lower court’s class certification order.

The case will now continue in the lower court to determine if there is in fact a legal violation and if so, what LabCorp must do to remedy the violation. The Ninth Circuit’s opinion saying this case can proceed as a class action for money damages in California means that LabCorp may have to pay a significant amount of money to blind California patients in addition to making the kiosks accessible.

The Ninth Circuit Opinion in this case is “unpublished” which means it is not binding on other federal courts in the Ninth Circuit like published opinions are. (The Ninth Circuit covers California, Hawaii, Alaska, Guam, Washington, Oregon, Idaho, Montana, Nevada and the Northern Mariana Islands.) Still, it can be cited in other cases, and should serve as a serious wakeup call to any kiosk providers who have not yet considered whether disabled people can use their kiosks.

Read the Ninth Circuit’s Unpublished Opinion in the LabCorp case. [Ignore the first page at this link. Opinion starts on page 2.]

New Sponsor – Dolphin Computer Access SuperNova Kiosk Accessibility

Reference link for YourDolphin

Make self-service kiosks accessible to people with visual impairments.

When you welcome people who are blind or partially sighted to use your self-service kiosks, it’s a win for your customers and a win for your brand.

Deliver a positive experience for all customers and make your self-service stations accessible with SuperNova Kiosks.

More than 30 years of expertise means the Dolphin team of assistive technology specialists are here to help make your kiosk project a success.

A complete solution for all levels of sight.

The World Health Organisation estimates that there are 285 million people who are living with sight loss worldwide. This includes 39 million people who are blind and 246 million people who are partially sighted.

Make your self-service stations accessible for all levels of sight. Choose SuperNova Kiosks and empower people with partial sight to explore the screen in comfort and provide complete access for people who are blind.

What’s included with SuperNova Kiosks?

SuperNova Kiosks provides everything your business needs to make your self-service stations accessible.

Crystal clear magnification

Magnification from 1.2 up to 64 times means text on your kiosk display will always look smooth and clear.

Intuitive touch screen magnification

Unrivalled touch screen experience for people with low vision. Explore the screen with one finger, use two to zoom in, or tap three for more options.

High contrast colours

24 accessible colour schemes, carefully designed to reduce glare and maximise comfort for kiosk users.

Complete screen reader

Announces all options available on the kiosk screen using human-sounding voices.

Support for Storm AudioNav keypads

Empower people who are blind to explore your kiosks using tactile buttons. SuperNova loads automatically when headphones are inserted, announcing each option on the screen as the user navigates.

SuperNova API and scripting

Customise SuperNova for your bespoke kiosk project – choose magnification, speech or both. Work with Dolphin to ensure your kiosk application works seamlessly with speech and magnification.

More Info

A partnership of expertise in assistive technology

Whether you need advice or technical support to deliver an accessible kiosk experience, the Dolphin team of assistive technology experts are here to help.

Right from design stage, your developers can rely on Dolphin’s proven expertise to enhance the accessibility of your kiosk application. Dolphin offers flexible support, service and licensing terms to ensure the long-term success of your kiosk project.

More Information

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Kiosk Accessibility Software Hardware

Kiosk Accessibility How and Why

Kiosk Accessibility Software & Hardware

This past year, global reliance on self-service kiosks has grown by leaps and bounds. There is also greater awareness and understanding – both socially and politically – about our need to provide all kiosk users with an equal and accessible experience.

If you’re just starting to explore accessibility for your self-service kiosk project, we also recommend you check out our blog Make Your Self-Service Kiosk Accessible. There you’ll find insight into the positive impacts of showing consideration for the needs of customers with partial sight. When you make your self-service kiosk accessible, it’s a win for your brand and a big win for prospective customers with a disability or neurodiversity.

We also recommended five accessibility features included in SuperNova Kiosks by Dolphin that can help inclusion-minded businesses consider accessibility more closely.

New legislation which will directly address kiosk accessibility is in the works across many countries. So the time to consider the future of your business’s accessibility is now.

Dolphin performs a lot of consulting around the specifics of how to make self-service kiosks accessible. We thought it would be helpful to share the key areas in which our customers seek guidance. Considering these areas in relation to your own business will help you develop a better understanding of what will be involved for you in delivering accessible kiosks. We’ll also recommend actions you can take now, while you’re in the discovery and planning phase.

Kiosk accessibility requires four components

Kiosk Accessibility Components

Kiosk Accessibility Hardware

There is a wide range of kiosk hardware models available, so it’s likely that you will consider models based on your setting and user conditions. For example, the restaurant industry often uses tabletop models, whereas you might notice hotels use stand-alone models for check-in.

Choosing the right model all depends on the setting, the actions that are required by the customer, and the experience you want to create. For a more thorough understanding of the kinds of kiosk models and the companies that make them, we suggest you visit the Kiosk Manufacturers Association website. Membership in the KMA is a great indicator that the manufacturer is reputable and knowledgeable about accessibility compliance.

POS and Industry Software

Looking closely at your point of sale (POS) software is a critical step in your journey to delivering an accessible experience. First, the size of your company will drive who is developing the software you use for your business. Usually, large corporations have their own in-house software engineers. The advantage of using your own development team is that it provides you with opportunities to make changes to your software and incorporate accessibility standards.

If you have a small business, you might subscribe to a customizable POS package. If this is the case, it’s wise to request that the software publisher provides you with an accessibility review before purchase. This helps ensure your products and services will be accessible to your customers. If you’re already using software and you find inaccessible areas, you will need to report them to the software developer and request compliance.

Another variable is the product or service you’re selling. Are you selling a hamburger or a train ticket? If you are selling a hamburger, you’re likely to have a picture of that juicy burger with all the fixings! Without the image, customers with visual impairments won’t have a similar experience unless you provide an image description, as an ‘Alt Tag’.

Alt tag example: ‘Cheeseburger on a pretzel roll, topped with lettuce, tomato, and onion. Price $6.99’

These variables – and many more – have an impact on how accessible your software currently is to people with visual impairments. Here is a list of things you might consider and review to anecdotally determine how accessible the software you’re buying is:

  1. Does your software or app meet Web Content Accessibility Guidelines (WCAG)? While your software may not be web-based, applying WCAG is a useful strategy for learning about digital accessibility, to ensure elements within your application are accessible.
  2. Do your interface and customer-use scenarios rely heavily or exclusively on imagery and graphics? If graphics are minimal, you can easily apply alt tags and captions for an accessible experience. If your current display is entirely visual, you’ll need to create an alternative text-only experience for users who are blind.
  3. Are keyboard commands and keyboard navigation built into the software? People who are blind will navigate, select and completely interact with your software through an external keypad.

Kiosk Accessibility Software

Accessibility software enables businesses to deliver products and services through kiosks, in ways that enable customers to use them independently. It adds another layer of support, using your software as a baseline for providing the extras. When accessibility software is incorporated, your customers can access the right level of support for their level of sight. This might include alternative color schemes, magnification, speech and more. These software supports are commonly referred to as accommodations.

Magnification Best Practice

If a self-service kiosk project includes a dynamic touchscreen, then a large icon or visual button should be made available on the home screen, to turn on the magnification.

You might be thinking, it’s a touchscreen, customers can just increase the size with pinches and screen gestures. It doesn’t exactly work like that, there are usability nuances that people who need magnification require, and increasing just the size of elements on the screen does not address this. Here are just a few examples:

  • Smoothing text and images
    Often when you increase the size of things on screen, they become pixelated. Accessibility software eliminates this. It ensures text and images are smooth and sharp at increased magnification levels.
  • Screen focus
    Accessibility software makes it easy to zoom in and move around the screen when it’s already magnified. Users can enlarge items on screen using their fingers, then keep this magnification level as they pan around the screen using a swipe or drag motion. This enables users to quickly preview all of the information on the kiosk screen, without the need to constantly zoom in and out.
  • Customizable color schemes
    Many people with visual impairments benefit from specific color combinations. Accessibility software enables this at the touch of a button. So users can quickly switch to higher contrast colors, a black background with yellow text for example, or choose a particular colour scheme to help with glare, color sensitivity or color vision deficiency.

It is important to recognize that out of the 253 million people in the world who are blind and visually impaired, 86% (217 million) are partially sighted, which means that they may need only magnification to have an independent experience of your kiosk.

It is estimated that an additional 1.1 billion people worldwide suffer from presbyopia, an age-related eye conditionthat requires magnification when reading at close range. Think about the opportunity that exists within this group, as you consider your plans for accessibility.

When considering accessibility for customers who are partially sighted, keep in mind that SuperNova Kiosks is currently the only accessibility software that provides true touchscreen magnification.

Screen Reading Best Practice

Businesses that seek to include people who are blind need to provide full accessibility with their self-service kiosks. This means screen reading and potentially braille output, which can help braille readers, particularly those who are both blind and have partial loss of hearing.

When accessibility standards are built into the POS system and screen reading is deployed, each element shown on the screen, whether an image or text, is read aloud to the customer as they move through the user paths. Everything here is supported with speech output, whether customers are filling out form fields, or moving through a list of selections.

Navigation Hardware or Peripherals

A kiosk must also include alternative navigation in a scenario where screen reading accommodation is provided. This is often accomplished through a peripheral ‘navigation pad’. The navigation pad includes an audio headphone jack and screen reading is activated the moment headphones are plugged in. When the user removes their headphones the accessibility software turns off and the kiosk returns to the home screen.

Height should also be considered here. Can a wheelchair-user access the screen, the navigation and any other interaction point?

Be proactive about kiosk accessibility now!

The fundamental truth is that even if your self-service kiosk is currently compliant with existing disability laws, it might still not be independently useable by someone with a disability.

New accessibility laws that specifically include guidelines for self-service kiosks are coming. Once those laws are introduced, there will be timelines established for compliance. If you change your software and incorporate accessibility now, you will be ahead of the curve. Your forward-thinking and early planning demonstrates your brand’s commitment to accessibility and inclusion for all of your customers.

If you need help creating your accessibility plan, you can partner with Dolphin. Whether you need a development consultation, an accessibility review or technical support – the Dolphin team of assistive technology experts is here to help.

From the design stage, your developers can rely on the experience and expertise at Dolphin to enhance the accessibility of your kiosk application.

If you are looking to retrofit, we can do that too. Dolphin offers flexible support, service and licensing terms that ensure the long-term success of your kiosk project.

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Leading Global Change

KMA

Dolphin is a proud member of the Kiosk Manufacturers Associations (KMA) and a member of the Accessibility sub-committee. The KMA sub-committee makes recommendations to the United States Access Board and other global organizations that are driving the need for clearer accessibility guidelines and updated legislation related to kiosks and accessibility compliance.

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Patient Check In Kiosk Accessibility

healthcare kiosks

Read full article at Paciello Group March 2020

Healthcare kiosks are, now more than ever, a valuable tool for serving more patients without the need for up close staff interaction. They can be used for checking in patients and gathering symptom information for efficient triage purposes. They can also be used to measure patient blood pressure or heart rate, temperature, and other diagnostic information. Moreover, healthcare kiosks are also helpful for educating patients, collecting health insurance information, and scheduling future services.

Making a healthcare kiosk accessible not only improves patient care, but is required by the Americans with Disabilities Act (ADA). The ADA prohibits discrimination against individuals with disabilities regarding public accommodations and the court has defined public accommodation to include (in title III) service establishments including healthcare facilities.

Creating an accessible healthcare kiosk

Disabilities, according to the ADA, can be physical (motor skills), cognitive (intellectual), low to no vision, low to no hearing, and more. But before addressing software accessibility, the first step to creating an accessible healthcare kiosk should be to make the kiosk physically accessible. The ability to access the kiosk by users in a wheelchair is required by the ADA.  It outlines specific compliance guidelines like the height of operable parts, the viewing angle, and the approach area for accessing the kiosk — which must also be accessible via a wheelchair. The approach area requires a clear path without stairs, uneven flooring, or objects to obstruct access.

Once physical accessibility has been established, turn your attention to another an equally important component: software. The kiosk application must also be accessible for use by someone who is blind or has low vision. The kiosk needs to have a screen reader, such as JAWS® for kiosk to turn text to speech. Some examples of accessible kiosks can be found in this video.

Touchscreens may be difficult for people with disabilities, so an external input/navigation device is also useful to allow users to engage with a kiosk without using a touchscreen.  The kiosk application must be developed to ensure it can be easily navigated and understood when read through a screen reader. WCAG 2.1 AA standards are application and website guidelines for accessibility. Following those guidelines with a healthcare check-in app, for instance, will make it easier for a blind or low vision user to understand and navigate the kiosk app. Learn more about selecting the right input device for your accessible kiosk.

Some things to consider when planning your accessible healthcare kiosk

  1. What application will you be using? Is it already accessible? If yes, can you improve usability for kiosk users?
  2. Is the kiosk hardware ADA compliant for height and reach specifications?
  3. Does the kiosk include an input device that has an audio jack? Oftentimes, there is no effect on audio jacks built in audio jacks when headphones are inserted. Using an input device that includes an audio jack will allow JAWS to turn off and on based on the presence of the headphones.
  4. Are you providing all information in a way that is accessible to all users, including those who are deaf or hard of hearing, and those who are blind or who have low vision? That includes any PDFs that are being read on the screen, videos in need of captioning, and document signing for HIPAA compliance.
  5. Are you protecting user privacy at every turn?

Read full article at Paciello Group March 2020

Accessibility Kiosks – Quest Kiosk Violates ADA — Labcorp

quest kiosk

Accessibility Kiosks Legal News

October 26th 10am – The courts find for ACB in suit against Quest.  The case involved injunctive relief. So, that means an order telling quest to fix it and attorney fees for the plaintiff. We are checking with ACB to make sure we are identifying the correct unit (aka unit violating ADA). As for an appeal, it would go to the Ninth Circuit, which tends to be more on the side of persons with disabilities than not. We imagine there could be post verdict motions. As far as cost goes, plaintiffs would be entitled to their attorney fees and the defendant would of course have to pay their own attorney fees as well. A relevant blog entry is here. Just What Is a Sales Establishment Anyway per Title III of the ADA?

Thanks to Bill for alerting us. He is a great and recommended resource.  William D. Goren, Esq., J.D., LL.M., Attorney and Consultant, Americans with Disabilities Act (ADA),https://www.understandingtheada.com/. Also thanks Joe Sawicki at KIOSK for the Labcorp photo. Appears to be same model Quest is using and likely the same number of installations (2500?)

Update 11/15 Initial Look

  • Latest Events
    • 11/16 — November 13, 2023, Julian Vargas et al v. Quest Diagnostics Clinical Laboratories, Inc. et al, USCA Notification of Case Number, NOTIFICATION from Ninth Circuit Court of Appeals of case number assigned and briefing schedule. Appeal Docket No. 23-3436 assigned to Notice of Appeal to 9th Circuit Court of Appeals, 389 as to 23-3436 American Council of the Blind, Julian Vargas. (mat)
    • 11/15 — Detailed analysis by ADA attorney William Goren
  • 11/9 – Both plaintiff and defendants unhappy with lower court ruling and each are appealing. November 09, 2023  Julian Vargas et al v. Quest Diagnostics Clinical Laboratories, Inc. et al Appeal to 9th Circuit Court of Appeals NOTICE OF APPEAL to the 9th Circuit Court of Appeals filed by Plaintiffs American Council of the Blind, Julian Vargas. Appeal of Judgment,, 378 , Order on Motion to Certify Class Action,,, 190 . (Appeal Fee – $505 Fee Paid, Receipt No. ACACDC-36386305.) (Miller, Jonathan) — thanks to https://www.understandingtheada.com/
  • Our Predictions
    1. Our understanding would be that attorney fees and any remediation would likely get put on hold while it is appealed. Certainly, you would expect the defense to ask for a stay until the appeal is resolved.
    2. QD contemplating $6M remediation + attorney fees. They may have delayed that outcome via the suggestion they might have to fix it now, and then 2 months later have a whole new “fix list” to do via U.S. Access Board regs in December.
  • Another look at Labcorp

    Another look at Labcorp. Click for full size. Thanks to Joe Sawicki at KIOSK for sending this photo in. https://www.linkedin.com/in/joe-sawicki-2b570642/

    Several points regarding attended, un-attended, usually not attended and more

  • iPad includes a screen reader software but just the one dataport which proves critical
  • Not sure what QD does when they have to replace the iPads a year from now
  • Injunctive Relief Requested — Plaintiffs seek a permanent injunction requiring Quest to modify the Kiosks to include (a) screen reader capability, (b) screen magnification capability, (c) tactile controls, (d) speech output privately available through headphones, (e) volume control, (f) the ability to repeat speech, and (g) Braille instructions indicating how to start speech.
  • Dr. Montgomery recommends a tactile keypad that could be 6attached to the iPad using an adaptor. Montgomery Decl. ¶ 62. The particular model discussed by Dr. Montgomery costs $309.75 per unit, and has both tactile navigation keys and an external headphone jack. Id. Dr. Montgomery indicates that a device like this could lower maintenance costs, because an external headphone jack would be easier to replace than the iPad’s internal headphone jack.
  • Quest identified several potential logistical obstacles to Dr. Montgomery’s recommendations. For example, Dr. Montgomery testified that a hole could be manually drilled into the existing enclosure to allow for access to the iPad’s headphone jack. Day 3 Tr. at 118:1–3. But Walsh testified that doing so would void Quest’s warranty for the product. Day 4 Tr. at 57:20–24. Walsh also testified that adding a keyboard and potentially headphones would necessarily add new, breakable parts, which, unlike the iPad, would not be securely housed in an enclosure. Walsh Decl. ¶ 7(a). Moreover, the existing Kiosks have only one data port, and Quest needs that port to attach the camera needed to scan insurance cards. Id. at ¶ 7(b). Quest does not expect to be able to continue to use the internal headphone jack because of its understanding that both Apple and Android expect to phase out their headphone jacks over time.
  • Finally, Quest emphasizes the high administrative burden of installing new physical equipment to the Kiosks. This would require training technicians in the installation and use of the equipment, and would necessitate new training for PSC staff. Walsh Decl. ¶ 7(d). Because the rollout would take years to effectuate, Quest staff would be required to monitor and maintain two parallel systems until the rollout was completed. Id. at ¶ 7(f) Quest would have to rewrite its software as well as update hardware.
  • Instead, “[p]public accommodations must start by considering how their facilities are used by non-disabled guests and then take reasonable steps to provide disabled guests with a like experience.” Baughman v. Walt Disney World Co.
  • There is no dispute that Vargas and the Class could not use the Original Kiosks at the Quest PSCs without assistance. Phlebotomist assistance—which Quest contends was the “auxiliary service” offered to make the Original Kiosks accessible—was not readily available to Class Members to enable them to have an experience like that of sighted patients. It is undisputed that Quest generally does not have a receptionist or attendant in the waiting room. See, e.g., Trial Ex. 13 (acknowledging that having a person available to ask for help was “not a reality for our locations”)
  • Making the changes requested by Plaintiffs would require Quest to forgo certain changes it has or intends to make to the Kiosks, because Quest wishes to use the single headphone jack in the existing Kiosks to connect a device that can be used to scan insurance cards.  Indeed, Quest already does use the headphone jack for that purpose at many of its PSCs. Moreover, the changes requested would require Quest to reprogram its Kiosks and to revamp the physical Kiosks at each of its locations. Finally, although Quest does not emphasize this factor, DOJ’s ANPRM indicates that regulations that would require modifications similar to those requested by Plaintiffs are forthcoming from DOJ. As a practical matter, if the Court ordered the modifications sought by Plaintiffs, Quest may be required to revamp its Kiosks twice: first to comply with this Court’s injunction, and then a second time, to comply with the DOJ’s regulations.
  •  Documents
  • Forthcoming Regulations
    The Department of Justice (“DOJ”) has issued an Advance Notice of Proposed 6Rulemaking (“ANPRM”) seeking comments on a proposal to promulgate regulations regarding accessibility of self-service kiosks. See Self-Service Transaction Machines and Self-Service Kiosks, 87 Fed. Reg. 57662 (proposed Sep. 7, 2022). In the ANPRM, the DOJ indicates that it intends to supplement the existing ADA Guidelines to require self-service kiosks to meet requirements currently applicable only to ATMs and fare machines. Id. at 57663. DOJ indicates that it will evaluate a number of potential questions, including what kiosks the new rule should cover, what technical requirements should be
    incorporated, and how many accessible kiosks a location should be required to provide.
labcorp kiosk

click for full size – labcorp kiosk

ALEXANDRIA, Va., Oct. 25, 2023 /PRNewswire/ — Following a week-long bench trial in Los Angeles, a federal court in California found Quest Diagnostics in violation of the Americans with Disabilities Act and permanently enjoined Quest from continuing to violate the ADA.

Beginning in 2016, Quest Diagnostics began to install self-service kiosks at its Patient Service Centers, which allow patients to, among other things, check in for phlebotomy appointments in a private and independent manner. Following complaints from ACB’s members that these kiosks as designed prevent people who are blind from accessing their services, ACB joined a civil rights complaint in federal court alleging that Quest’s kiosks deprived members of the blind community full and equal enjoyment of Quest’s services and failed to provide effective communication.

The Court ruled in favor of ACB and a nationwide class of blind and low-vision Quest patients. The court found that Quest violated Title III of the ADA in that Quest failed to provide people who are blind with full and equal enjoyment of Quest’s services and facilities because of their disability.

“Self-service kiosks are being used more and more in many aspects of daily public life,” said Dan Spoone, Executive Director for the American Council of the Blind. The Court’s decision that Quest violated the ADA and that the check-in services of these kiosks must be accessible to people who are blind is a significant step towards ensuring that the rights to full and equal enjoyment and effective communication are protected.

Deb Cook Lewis, ACB’s president, added, “Although the ADA is more than 30 years old, people who are blind are still forced to fight for full and equal access to healthcare. This judgment sends a clear message that full and equal enjoyment is required by law, and health care providers must ensure access for people with disabilities.”

quest kiosk

quest kiosk

This litigation has been led by ACB’s counsel at Nye Sterling Hale Miller and Sweet and at Handley Farah & Anderson.

Matthew Handley, one of ACB’s attorneys in the litigation, added, “Touchscreen kiosks are an ever-increasing aspect of our daily lives – this decision ensures that accessibility of those kiosks will need to be front and center in the minds of every company wishing to make use of self-service technology.”

About the American Council of the Blind

The American Council of the Blind is a national member-driven consumer organization representing Americans who are blind and visually impaired. During the organization’s 60-year history, ACB has become a leader in national, state, local, and even international advocacy efforts. With 66 affiliates, ACB strives to increase independence, security, equality of opportunity, and to improve the quality of life for all people who are blind and visually impaired. For more information, visit ACB’s website.

About Handley Farah & Anderson

Handley Farah & Anderson are lawyers who seek to improve the world. Based in Washington, D.C., they fight for: workers deprived of wages, consumers deceived about products, tenants denied access to housing, parents deprived of adequate parental leave, persons with disabilities denied access, and women and communities of color subject to discrimination.

SOURCE American Council of the Blind

More Background

ID Card Scanning

Always a pain here is a video on how Acuant used in Quest kiosk

Quest Diagnostics Streamlines Patient Check-in with Aila’s Interactive Kiosk

Quest Diagnostics selected Aila’s Interactive Kiosk as a rugged, adaptable self-service platform to create its next-generation patient check-in experience. Aila’s expertise in patient check-in for enterprise healthcare providers gave Quest the confidence that Aila could provide the technology and support to deploy a major new experience in its patient service centers. “Aila was a known solution that would work for us,” said Congersky, “this helped us avoid a lengthy product exploration process.”

The Interactive Kiosk was able to save phlebotomists’ time by automating a range of customer experiences that previously required face-to-face interaction:

  • ID and insurance card scanning
  • Smartphone scanning for pre-registered patients
  • Digital check-in and wait list queuing

The Interactive Kiosk also provided a platform that was adaptable for Quest’s evolving check-in experience. This includes, a way for patients to check in for someone else, such as a child or parent, schedule service times on-site, and give patients the option to wait in their vehicle after checking in where they’ll receive a text message when it’s their turn.

In combination with Aila’s Interactive Kiosk and floor stand, Quest further improved the check-in experience by developing a welcome center that also included wall-mounted Interactive Kiosks. This helps guide patients to the self-service center and provides a welcoming environment to check in. Having a range of mounting options to choose from further illustrates Aila’s ability to enable ideal solutions across thousands of locations with differing layouts.


More Posts

Writing a Kiosk RFP for Accessibility and Kiosk ADA compliance by TPG

jaws kiosk vispero freedom scientific

How To Write an RFP for ADA Accessibility

Kiosk ADA Accessibility Nice article by TPG (Vispero) and Laura Miller on how to write an RFP for Accessibility. Here is the link.

Of Note

  • Screen reading software such as JAWS or other similar alternative is required. Screen reading software will provide the end user with non-visual access support that enables the user to hear the screen’s content spoken aloud. It accomplishes this by way of a tactile input device incorporated into the kiosk.

About TPG

TPG works with organizations around the world, including government agencies, technology vendors, and companies in a variety of industries including retail/eCommerce, software/technology, publishing, banking/finance, healthcare, and higher education. Our services continuum allows us to provide targeted expertise on specific projects or to engage as a strategic partner on long-term engagements. We believe that with our partners and customers, we can collectively create a global impact on advancing accessibility. Learn more about the people who inspire us to keep pushing forward.

Our Affiliations

We’re a member of the World Wide Web Consortium (W3C). We are on the W3C Advisory Board, and members of the TPG team chair the Web Platform and Pointer Events Working Groups, facilitate Task Forces on CSS Accessibility and Silver (Accessibility Guidelines), and are editors for specifications including HTML, HTML Accessibility API Mappings, SVG Accessibility API Mappings, and Pointer Events. We are a member of the Teach-Access initiative. Working in collaboration with Facebook, Yahoo!, Microsoft and others, TPG is involved in many activities designed to make accessibility an integral part of the higher-education curriculum – ensuring designers and developers enter the work-force with the accessibility knowledge they need.

For more information contact Vispero

Related Information

https://kioskindustry.org//accessible-kiosk-experience-by-vispero/

https://kioskindustry.org//vispero-storm-accessible-kiosk-solution/

https://kioskindustry.org//vispero-announcement/