Category Archives: Airport Kiosk Airline

Airport Kiosk – FTE Trade Show In Vegas

Storm Interface Kiosk Storm Interface & Future Travel Experience (FTE)

By Craig Keefner — See Storm’s entire range of Assistive Technology Products (ATP) and find out more about exciting new product launches scheduled for later this year. These ATP devices are ADA compliant and RNIB Accredited, designed to offer menu navigation by means of audible content description. They allow users with impaired vision, reading difficulties or impaired fine motor skills to navigate through menus or directories that would typically be presented on a visual display or touch screen. Designed for use as the tactile/audio interface for any accessible self-service application such as kiosks, ticketing machines etc.

Storm Interface ADA


For more information contact:

Nicky Shaw
Storm Interface
USA Tel. 480-584-3518
Web link to these products: Storm Products

Editors Note:  Other members at the show include Daniel from Olea, Custom Printers, and Practical Automation.

Craig is a longtime writer of technical stories and documentation for many companies. He has 25 years of experience in the industry

Airline Kiosks — Kiosks Canadian roots | SITA

Airline Kiosks — Kiosks Canadian roots | SITAAirline Kiosks SITA

SITA’s Burlington-based kiosk business employs a range of experts and is a vital cog in the global travel industry.


Designed and built in-house

The first SITA kiosks were made in 1997 with a small 10 inch (25cm) screen and shipped to Alaska Airlines and Northwest Airlines. (See ‘Kiosk advances’.) However, the potential for this new kind of customer service rapidly became self-evident and SITA began to design and build its own line of kiosks – before purchasing the air travel products business from Northrop Grumman in 2001.

In June 2016, the SITA kiosk team relocated the business to a brand new 3,250 sqm (35,000 sqft) base on Clay Avenue in Burlington. The state of the art facility has been built to a state-of-the-art specification, providing a strong basis for future development and growth.

Background article on SITA

Kiosk History – Canada and IBM Canada

Kind of hard to not talk about kiosks and Canada and not talk about IBM Toronto Markham. The airline kiosks really originated there thanks to people like Wilf Medweth. They were instrumental in the development and production of airline kiosks.

YVR Interview link


YVR’s Innovative Travel Solutions Cyprus Border Control kiosks for Entry and Exit

YVR’s Innovative Travel Solutions becomes first in Europe to provide permanent border control kiosks for Entry and Exit border control

Cyprus airports install 74 BORDERXPRESS kiosks to enhance security, speed of service and improve experience for passengers

Big news today for the airport industry with the installation of 74 BorderXpress kiosks at Pafos International Airport and Larnaka International Airport in Cyprus. This is the first implementation of permanent kiosks for Entry and Exit border control in all of Europe. As air traffic continues to grow throughout Europe, so too do border control wait times. This technology has proven success in 39 other airport and seaport locations and allows airports to increase passenger traffic and reduce wait times – all without having to add additional space or staffing resources.


 Richmond, B.C. July 10, 2018: Today, Vancouver International Airport’s (YVR) Innovative Travel Solutions (ITS) announced the installation of 74 BORDERXPRESS kiosks at Pafos International Airport (Pafos) and Larnaka International Airport (Larnaka) in Cyprus. This marks a major milestone for the industry and ITS, as today’s announcement is the first implementation of permanent kiosks for Entry and Exit border control in Europe.

Hermes Airports Ltd, operating Pafos and Larnaka airports, is installing the kiosks to enable passengers to independently complete passport control procedures under the supervision of Hermes personnel and with the approval of Cyprus Police.

“As the demand for air travel continues to increase, airports around the world must embrace and implement innovative technologies to solve critical passenger processing challenges,” says Craig Richmond, President and CEO, Vancouver Airport Authority. “BORDERXPRESS kiosks will increase efficiencies and improve the overall passenger experience at Pafos and Larnaka airports while enhancing safety and security within the European Union.”

BORDERXPRESS uses self-service biometric-enabled kiosks to expedite the border clearance process without compromising security. The Entry and Exit process is the same, in that, at the kiosk, travellers select their language, scan their travel documents and answer a few simple questions. The kiosk also captures an image of each passenger’s face which can be compared with and verified against the photo in their electronic passport, though the kiosks do accept non-ePassports and EU Identity documents as well. Travellers then take their completed kiosk receipt to a border services officer. The Exit kiosks are available for use by all travellers while the Entry kiosks are only available to EU citizens due to government specifications.

“We are dedicated to establishing Pafos and Larnaka as industry leading airports, and our commitment to prioritizing both safety and passenger experience is paramount to this, especially as we seek to increase passenger traffic,” says Eleni Kaloyirou, Chief Executive Officer at Hermes Airports. “Following the success of a pilot project to test the efficiency of BORDERXPRESS for Exit control at Pafos airport, we’re delighted to build on our partnership with YVR’s Innovative Travel Solutions with the implementation of seventy-four kiosks at Larnaka and Pafos airports”.

BORDERXPRESS kiosks provide a modern and efficient experience, and are a smart choice for airports and governments as they help to reduce overall operating costs and allow airports to expand passenger traffic without having to add additional space or staffing resources. The kiosks also free up border security officers to focus more closely on enforcement and intelligence efforts.

 This technology was developed by Innovative Travel Solutions, an independent business unit within Vancouver International Airport (YVR), named Best Airport in North America for the ninth consecutive year. The kiosks can be easily configured to meet the needs of governments around the world looking to reduce border line-ups at entrance and exit points and improve the safety and security of borders.

“With today’s announcement, Pafos and Larnaka airports are simplifying and enhancing the border Entry and Exit process for both airport personnel and travellers,” says Chris Gilliland, Director of ITS, Vancouver Airport Authority. “BORDERXPRESS has proven its success and efficiency at airports across Canada and the United States. Today, we are proud to be introducing our solution to the European market. This is a significant accomplishment for Innovative Travel Solutions, Hermes Airports, the Cyprus government and the industry, overall.”

With more than 1,500 kiosks in 41 airport and sea ports, BORDERXPRESS has processed over 181 million passengers in over 35 languages globally, and reduced passenger wait times by more than 50 per cent.


About Vancouver Airport Authority

Vancouver Airport Authority is a community-based, not-for-profit organization that manages Vancouver International Airport (YVR). Canada’s second busiest airport, YVR served 24.2 million passengers in 2017. Fifty-six airlines serve YVR, connecting people and businesses to more than 127 non-stop destinations worldwide. In 2016, YVR received CAPA Centre for Aviation’s prestigious Airport of the Year Award and was voted Best Airport in North America for the ninth consecutive year in the Skytrax World Airport Awards in 2018. Vancouver Airport Authority is a dedicated community partner and in 2017 donated more than $1,000,000 to local organizations. We are committed to creating an airport that British Columbia can be proud of: a premier global gateway, local economic generator and community contributor.

About YVR Innovative Travel Solutions

Innovative Travel Solutions (ITS) is the innovation team at Vancouver International Airport (YVR), voted North  America’s Best Airport for nine straight years by Skytrax World Airport Awards. In 2009, the innovation team implemented BORDERXPRESS at Vancouver International Airport and soon discovered that other airports and governments might also want the ability to reduce wait times and increase their international arrives traffic without having to add additional space or staffing resources. YVR has now sold over 1,500 kiosks to 41 airport and seaport locations worldwide, processing more than 181 million passengers – more than any other automated passport control provider. In May 2018, the team at ITS set their sights on the next innovation in the evolution of the passenger experience with the launch of CHECKITXPRESS, the world’s most accessible, efficient and intuitive self-service bag drop. CHECKITXPRESS improves ease of use for travellers regardless of age, digital fluency, language or mobility, and is the result of a collaboration between YVR and Glidepath, one of the world’s leaders in airport baggage handling.

For further information:

YVR Media Relations


Twitter: @yvrairport

Innovative Travel Solutions

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Fingerprint checks and iris scans are coming to LAX — but you have to pay for them

clear kiosk

Clear, a biometrics security company, plans to add lanes at Los Angeles International Airport.


The kiosks, which resemble ATMs, will be expanded by the end of March to three more airports: Atlanta Hartsfield-Jackson International Airport, Minneapolis-St. Paul International Airport and LAX.  Editor note: Kiosks are designed and made by Olea Kiosks.

Vancouver Airport installs BorderXpress Kiosks at Oakland

The passport control technology has been developed by Innovative Travel Solutions and is available at 24 international airports including, Chicago O’Hare International Airport (ORD) and Hartsfield-Jackson Atlanta International Airport (ATL). The technology also provides service in 26 different languages.Vancouver International Airport has introduced its BorderXpress automated passport kiosk solution at Oakland International Airport.


Really like their designs. Vancouver has done a great job. The passport control technology has been developed by Innovative Travel Solutions and is available at 24 international airports including, Chicago O’Hare International Airport (ORD) and Hartsfield-Jackson Atlanta International Airport (ATL). The technology also provides service in 26 different languages.

Self-service check-in kiosks at T2 for SIA, SilkAir passengers – TODAYonline

SINGAPORE — Starting today (Aug 12), travellers on Singapore Airlines (SIA) and SilkAir flights from Terminal 2 can make use of 24 check-in kiosks for quicker and more convenient check-in.


Materna presents Self Bag Drop with brand new Kiosk Payment at Passenger Terminal Expo 2015 in Paris

Gatwick Airport is the first airport worldwide to introduce kiosk payment for self bag drop systems so as to simplify baggage check-in for its customers. Materna recently has been awarded the contract for this and will install 50 systems at Gatwick Airport starting in April 2015.

Materna’s self bag drop system comes with an intuitive graphical user interface so that passengers can drop off their luggage very quickly and easily. Its solution is based on the IATA CUSS standard and also supports the new CUWS definition (Common Use Web Services). Visitors at PTE will be able to test this service for themselves.


Kiosk Whitepaper – Increasing Border Security with Automation


Published on 31 December 2014 08:12 by Sean Farrell

At the end of October, Acuity Market Intelligence reported that automated border control kiosks were expanding across North America and the Caribbean with a total of 25 airports now offering the service. The analyst reports that global market for kiosks will reach 8,000 by 2018. It isn’t just the Americas that are turning to automation, e-gates and kiosks are being used and deployed worldwide, including Australia,Singapore, Germany and the UK.

Sean Farrell, Portfolio Director, Government Solution Line, SITAWhy is automation proving so popular? Simply put, the technology is mature enough and radically improves border efficiency and throughput. Acuity Market Intelligence estimates that the kiosks in the US have “decreased international arrival and preclearance border control wait times by as much as 80%.”

Increasing passenger numbers mean that border agencies need to take action. The International Air Transport Association (IATA) predicts that international passenger numbers will grow by a quarter from 1.2 billion in 2012 to 1.5 billion in 2017. Existing manual border controls already struggle to process today’s volume of passengers and future increases threaten to stress already overloaded processes and systems to breaking point.

The challenge for the border security agency is to identify everybody who is not authorized to enter the country among the millions of legitimate travelers. Border agencies need intelligence to identify these high risk travelers efficiently, accurately and without disrupting the immigration experience for the majority.

Case for automation

Automated border gates and kiosks remove the need for a border guard to manually check the travel document and identity for each and every traveler. Qualified border agents can then be redeployed to focus their attention on potential high-risk travelers, thereby improving efficiency and security.

Success in automated border control relies on the wide use of e-passports and the accuracy of biometric verification.  Now over 100 countries have implemented e-passports, representing around 60% of all passports in circulation in 2012. Biometric matching technology, particularly for facial recognition, has also improved dramatically in recent years.

Not binary choice

There are a number of factors that border agencies must consider to ensure a successful automated border control deployment. These include selecting the right system, choosing where and how to deploy it, educating staff and passengers on how best to use it and re-configuring port operations to maximize the potential benefits.

It isn’t a binary choice between manual and automated processing. It is all about finding the right efficiencies and trade-off between the two. The balance depends on a number of criteria, such as the security requirements, types of threat faced, traveler demographics, infrastructure constraints, and the availability of travel documents, such as e-passports with biometrics.

Link to Whitepaper article on SITA website

SITA-border-automation-positioning paper-reduced

SITA CrewTablet – Dedicated tablet application

CrewTablet is a tablet-based solution that aims to remove the need for paper for in-flight staff. CrewTablet aims to deliver a simple user interface, that is deeply integrated with passenger name lists, passenger luggage systems, connecting flight information and airline’s back office systems.

Aeroflot recently announced that it will be deploying CrewTablet later this year. The airline will deploy 500 iPad minis, ramping up over time to 1,200 devices.

Read rest of story on Forbes