Customer Engagement Kiosk Tutorial It’s Sunday morning and you’re fiending for a Sausage Egg McMuffin as you walk into McDonald’s. Near the checkout line you’re faced with a row of self-service kiosks and the choice to either order from a kiosk, or a cashier. That first screen you see on the kiosk (the kiosk attract screen) is a… Read More »
Research on demand — The global airport kiosks market was valued at US$ 248.7 Mn in 2014 and is forecast to grow at a CAGR of 16.1% from 2015 to 2022 reaching a value of US$ 8151 Mn in 2022.
The growing demand for self-service among the passengers is one of the major factors which is bolstering the growth of airport kiosks market worldwide. This is primarily supported by rising passenger traffic, which is encouraging airport passengers to increasingly look for various self-service solutions such as self-boarding, check-in, bag recovery, document scanning, and flight re-booking at the airports. Additionally, the market’s growth is accelerated by rising IT spending on airports because of increasing airport privatization.
The global airport kiosks market growth is currently restricted by the deepening penetration of innovative portable computing devices, such as smartphones, iPads, and tablets. These devices are providing more freedom to passengers to get the flight status on demand and flight booking with mobile check-in facilities. The key market players profiled in this report include NCR Corporation, IER SAS, Société Internationale de Télécommunications Aéronautiques (SITA), Toshiba Tec Corporation, Embross Group, Rockwell Collins Inc., Wincor Nixdorf International GmbH, MedinyX Corporation, Fujitsu Ltd., and KIOSK Information Systems.
The global airport kiosks market has been segmented on the basis of components, applications, and geographical regions. On the basis of components, the market is classified into hardware, software, and services with the hardware segment leading the market in 2014, followed by the services and software segments. Demand for the hardware segment is majorly supported by increasing airport construction around the globe, which is encouraging the deployment of various kinds of interactive kiosks by the airport operators.
On the basis of applications, the global airport kiosk market is classified into common-use self-service (CUSS), automated passport control (APC), baggage check-in, information, and others which include different retail kiosks and currency exchange kiosks (CEK). In 2014, CUSS led the global airport kiosks market in terms of revenue and is expected to follow this trend until 2022. Similarly, a substantial demand is expected to be seen for applications like APC, retail, and information kiosks owing to growing demand for border management solutions, information regarding flight status, ticket-booking, and on-demand dining facility at airports globally.
North America headed the airport kiosks market in 2014, holding approximately 37% of the global market revenue share and is expected to continue the same trend during the forecast period from 2015 to 2022. The primary driver for the implementation of kiosks at airports in North America is the steadily rising number of travelers in the region. This is further reinforced by the growing use of APC kiosks at most of the airports in the U.S. Moreover, the rise of new airport development activities and with infrastructure upgrades are propelling demand for kiosks across Europe.
Pricing:
Electronic (Single User): USD 4795
Electronic (1 – 5 Users): USD 7795
Electronic (Enterprisewide): USD 10795
For more information please click on:
http://www.researchandmarkets.com/publication/m9lbtyq/airport_kiosks_market_global
The growing demand for self-service among the passengers is one of the major factors which is bolstering the growth of airport kiosks market worldwide. This is primarily supported by rising passenger traffic, which is encouraging airport passengers to increasingly look for various self-service solutions such as self-boarding, check-in, bag recovery, document scanning, and flight re-booking at the airports. Additionally, the market’s growth is accelerated by rising IT spending on airports because of increasing airport privatization.
The global airport kiosks market growth is currently restricted by the deepening penetration of innovative portable computing devices, such as smartphones, iPads, and tablets. These devices are providing more freedom to passengers to get the flight status on demand and flight booking with mobile check-in facilities. The key market players profiled in this report include NCR Corporation, IER SAS, Société Internationale de Télécommunications Aéronautiques (SITA), Toshiba Tec Corporation, Embross Group, Rockwell Collins Inc., Wincor Nixdorf International GmbH, MedinyX Corporation, Fujitsu Ltd., and KIOSK Information Systems.
The global airport kiosks market has been segmented on the basis of components, applications, and geographical regions. On the basis of components, the market is classified into hardware, software, and services with the hardware segment leading the market in 2014, followed by the services and software segments. Demand for the hardware segment is majorly supported by increasing airport construction around the globe, which is encouraging the deployment of various kinds of interactive kiosks by the airport operators.
On the basis of applications, the global airport kiosk market is classified into common-use self-service (CUSS), automated passport control (APC), baggage check-in, information, and others which include different retail kiosks and currency exchange kiosks (CEK). In 2014, CUSS led the global airport kiosks market in terms of revenue and is expected to follow this trend until 2022. Similarly, a substantial demand is expected to be seen for applications like APC, retail, and information kiosks owing to growing demand for border management solutions, information regarding flight status, ticket-booking, and on-demand dining facility at airports globally.
North America headed the airport kiosks market in 2014, holding approximately 37% of the global market revenue share and is expected to continue the same trend during the forecast period from 2015 to 2022. The primary driver for the implementation of kiosks at airports in North America is the steadily rising number of travelers in the region. This is further reinforced by the growing use of APC kiosks at most of the airports in the U.S. Moreover, the rise of new airport development activities and with infrastructure upgrades are propelling demand for kiosks across Europe.
Pricing:
Electronic (Single User): USD 4795
Electronic (1 – 5 Users): USD 7795
Electronic (Enterprisewide): USD 10795
Generation Next Franchise Brands, Inc. Acquires Print Mates™, Expanding Company’s Unattended Retail Portfolio SAN DIEGO, CA, April 09, 2019 (GLOBE NEWSWIRE) — via NEWMEDIAWIRE – Generation NEXT Franchise Brands, Inc. (OTCQB: VEND) announced today that it has reached terms to acquire the assets of Print Mates, LLC, a small team of entrepreneurs, software engineers, and photography professionals in San… Read More »
2/3/2017 — The Global Check-In Kiosks Market Report 2017 focuses on deep analysis of the current status of Check-In Kiosks industry. The study of Check-In Kiosks industry is very important to enhance business productivity and for the study of market forecast. Primarily, Check-In Kiosks Market report 2017 basically displays the overview of the Check-In Kiosks industry, which consists… Read More »
The kiosk allowing residents to renew their car tag at the North Hall Community and Technology Center is moving to a new location.
Source: www.gainesvilletimes.com
Walmart has agreed to settle a disability-rights suit by installing equipment in its stores in California that will enable people in wheelchairs to read the screens at checkout display terminals and make credit card purchases on their own. The proposed settlement in federal court in San Francisco is intended to make the point-of-sale machines at Walmart’s more than 200 stores in the state accessible to the more than 300,000 Californians who use wheelchairs or motorized scooters.
Source: m.sfgate.com
Big deal for NCR who now needs to fix their design?
Tuesday, January 05, 2016 KioWare has released a new version of their KioWare Server & KioCloud kiosk management product solutions. All KioWare products can be used to secure mobile devices such as tablets, desktops, and smartphones running Android or Windows Operating Systems. KioWare kiosk software products lock down your device into kiosk mode, which secures the overall operating… Read More »
According to Global Self-Service Kiosk Market 2016 – 2020 report, interactive touchscreen kiosks are a noteworthy feature of smart cities, which are growing in number across the globe and analysts forecast the self service kiosk market to grow at a CAGR of 5% during the period 2016 – 2020.
Source: www.marketwatch.com
These kiosks are used in smart cities for interactive advertisements, online shopping, and tourist information, among others. Kiosk vendors are taking notice of the opportunity they have in smart cities.
Tablet computers which are sleek and handy are fast replacing big self-service kiosk machines. In hotels and restaurants, tablets are being used to allow customers to check in, place orders, and provide feedback. Different industries are expected to adopt tablets in order to replace kiosks and save significantly on costs.
Application Segmentation and Analysis of the Self-service Kiosk Market – Entertainment, Financial services, Healthcare, Retail, Travel and Others (public spaces, educational institutions, governments, hotels, and restaurants)
The retail segment dominated the market during 2015, with a market share of 46%. Self-service kiosks are used in self-checkout systems, which are witnessing high adoption. This helps retailers reduce labor costs and consumers to save time.
The Americas accounted for 62% of the market share during 2015 and is expected to grow at a CAGR of 2% during the forecast period. The presence of large retailers in the US and increasing adoption of self-service kiosks by segments such as entertainment and financial services is driving the market in the region.
The key vendors analyzed in self-service kiosk market report are Diebold, IBM, KIOSK Information Systems, NCR, and Slabb. Other prominent vendors in the market include Meridian, Outerwall, Phoenix Kiosk, Photo Finale, Rosendahl Conceptkiosk, and TravelersBox.
Original article by Elliot Maras published on KioskMarketplace May 2019 The self-service drumbeat rattled Chicago’s McCormick Place last week as attendees swarmed exhibits promising faster customer service. This year’s National Restaurant Show showcased even more interactive kiosks (39 exhibitors) than last year’s record-breaking 36 exhibitors. Less than a third of this year’s companies (11 exhibitors) were repeats from… Read More »
Editors Note: News post published by Hertz 12/11/18 Hertz and CLEAR Partner to Reimagine the Car Rental Experience Travelers Can Now Get on the Road Faster Than Ever Before by Using their Face or Fingers at the Exit Gate NEW YORK and ESTERO, Fla., Dec. 11, 2018 – Hertz and CLEAR today announced the launch of Hertz Fast Lane powered… Read More »
The Planet Capital financial services company announced that Steve Wozniak will join their team as a consultant and part of their Board of Directors.
Posiflex Launches New TK Series Interactive Kiosks See link for more info and the video is recommended Paragon TK-3200 Series – 32” Interactive Kiosk Packed with functionality and convenience in an appealing design, the Paragon TK-3200 Series is a 32” interactive kiosk that is suited for retail stores, quick service and fast casual restaurants. It serves as a seamless… Read More »
If you walk into Granby’s City Market in coming days you will notice a new kiosk just past the store’s interior doors and a series of signs reading “Scan, Bag, Go.”
Both the kiosk and the signs are part of a new shopping and payment system being set up at City Market and King Soopers stores across the nation. Granby’s City Market is one of 34 stores in Colorado where the new technology is being introduced this spring. Adam Williamson, corporate spokesman for City Market, said the Granby Scan, Bag, Go system is set to go operational on April 19.
“The one commodity that everyone wants is time,” Williamson said. “Once you are comfortable with this system the simplicity is nice. You scan as you go, bag as you go, and pay through either the app, if you have it set up, or pay through self checkout.”
Source: www.skyhinews.com
According to Williamson, shoppers will be able to utilize the system either through a downloadable app on their smart phones or via handheld scanning devices that will be provided by the store at the Scan, Bag, Go kiosk. Shoppers will be able to scan barcodes located on products or on the shelves where the product is located using the handheld devices or their phone’s camera.
After scanning an item the price will be logged on a shopper’s scanning device, which will show a running total of all items to be purchased. After shoppers have gathered all their desired items they will be able to pay either through their phone application or via the store’s self checkout lane.
FOR IMMEDIATE RELEASE: SlabbKiosks Exhibits at HIMSS for the second time Look for SlabbKiosks at Booth #4794 on the HIMSS17 exhibit floor in Orlando, Fla. Las Vegas, February 20, 2017 – SlabbKiosks brings its self-service kiosk solutions to the exhibit floor for the 2017 HIMSS Conference & Exhibition at the Orange County Convention Center in Orlando, Fla. More… Read More »
“GLI-33 – Standards for Event Wagering Systems” Release for Industry Comment April 3, 2019 – Gaming Laboratories International, LLC (GLI), is pleased to announce the release of the draft of “GLI-33 v1.1, Standards for Event Wagering Systems” for industry-wide comment. GLI-33 v1.1 reflects a revision to the core event wagering standard to provide better clarity between technical requirements,… Read More »
Press Release: Ingenico and Pyramid announcement Paris, Thursday 10 January 2019 Ingenico and Pyramid blend their expertise to distribute the ultimate connected kiosk Ingenico Group (Euronext: FR0000125346 – ING), the global leader in seamless payment, and Pyramid, leading integrator and kiosk solution provider, today announced their partnership for the distribution of Think&Go connected kiosks. These combine Ingenico’s expertise… Read More »
NORTH CANTON, Ohio, Dec. 18, 2015 /PRNewswire/ — Diebold Forms New Joint Venture With Inspur, One Of China’s Leading IT Companies, To Provide ATMs And…
Source: www.prnewswire.com
NORTH CANTON, Ohio, Dec. 18, 2015 /PRNewswire/ — Diebold, Incorporated (NYSE: DBD) today announced it is forming a new joint venture with a subsidiary of the Inspur Group, a Chinese cloud computing and data center company, to develop, manufacture and distribute financial self-service solutions in China. Inspur will hold a majority stake of 51 percent in the new joint venture, which will be named Inspur Financial Information Systems, Ltd. The joint venture will offer a complete range of self-service terminals within the Chinese market, including automated teller machines (ATMs). Also, Diebold will serve as the exclusive distributor outside of China for all products developed by the new joint venture, which will be sold under the Diebold brand.
In addition, to support Diebold’s services-led approach to the market, Inspur will acquire a minority share of Diebold’s current China joint venture. Moving forward, this business will be focused on providing a whole suite of services including installation, maintenance, professional and managed services related to ATMs and other automated transaction solutions.
Inspur Group is an $8 billion Chinese multinational information technology provider headquartered in Jinan, Shandong,China, with more than 70 years in business. The company specializes in IT hardware and software, and is a leading self-service kiosk manufacturer for major financial institutions in China. Inspur’s clients and business partners also include LG, IBM, Cisco, Microsoft, VMware and Micron.
“Partnering with Inspur enhances our competitive position and deepens the relationship with our customers in China,” saidAndy W. Mattes, Diebold president and chief executive officer. “Inspur’s strong reputation as a leading China IT company with a global footprint allows our new joint venture to bring more innovative solutions to China’s financial institutions and strengthens Diebold’s go-to-market strategy in this important market. We look forward to re-igniting growth in China and are excited to work with Inspur to sell a complete suite of self-service products and related services.”
“We are very happy to enter into this venture with Diebold, a well-respected global leader in financial self-service solutions, to continue growing our own presence in this market in China,” said SUN Pishu, president and CEO of Inspur Group. “Inspur is one of the fastest-growing self-service technology providers in China. Combining both company’s technology, sales expertise and existing presence in China will be of great value, both to our clients and our respective businesses.”
Upon closing the agreement, Diebold will appoint a chairman of the new joint venture, while Inspur will appoint a chief executive officer for the business to lead day-to-day operations. The agreement is anticipated to be finalized in mid-2016, pending regulatory and other approvals, with plans to begin manufacturing and distribution activity immediately after regulatory approvals.
From McDonalds Experience of the Future to Panera 2.0, the restaurant industry is investing heavily in technology as a means of reducing costs and improving the dining experience.
Source: www.foxbusiness.com
Takeaways
1. lift to final ticket
2. self-order more likely to order ancilliary items
3. End of meal it is all timing. You have to catch the moment.
Shen: Yeah. I will add,in addition to McDonald’s,Wendy’s announced earlier this year that they would install kiosks at about 1,000 of theirlocationsby the end of this year. They’ve cited similar things that we’ve talked about,reducing labor costs, for example. But on the Panera side,Panera 2.0, some things management has said that I think make it really interesting, in terms of the lift inticket size that you can get from thesekiosks, there is a quote from,I don’t know if it was somebody in their management, but I found this quote that basically said, “People who order at a kiosk will generally spendabout twice as longordering with that kiosk than they doif they’re speaking directly to a cashier.” What that ultimately means or leads to is moreopportunities for upselling –every time you place an order for a salad,do you want to pair that with a soup? Youorder a coffee, do you want to pair that with a donut? Then, they’re able to customize their orders,and ultimately get larger tickets. Domino’s has spoken to this as well with their apps. Peopleupsell themselves. When they’re ordering a pizza, they add things to it that they wouldn’totherwise if ordering by the phone.
Re: Chilis at the table
Shen: And a lot of restaurants that have outfitted their tables with these tablets have found that people are more likely to order the ancillary items,higher instances of customers ordering dessert,coffee, other drinks. Those are all nice margin boosters for those businesses.
Kline: There’s a window. If you’re arestaurant, there’s a period between the end of dinner and the feeling of fullness when people will buy dessert. They often regret desert by the time it shows up. That’s why most restaurants have a to-go container for desserts you shouldn’t have ordered. But if the waitress is too busy or misses that window, orI would have had another beer if she got to me 10 minutesinto my meal, but at 20 minutes into the meal I’m like, “Oh,I’m driving too soon,” or, “MaybeI don’t need to spend this money.” So there’s an amazing ability to give meevery impulse if I’m sitting there and finish my gin and tonic and want another one,I just hit the button and there it comes whereas if I had that extra five minutes ofreflection, maybe I would go, this is a bad idea.
Kiosk manufacturer, integrator and software developer Meridian will introduce turn-key digital signage software application to market at Digital Signage Expo in Las Vegas this week.
Source: www.prweb.com
In January, Meridian partnered with Legends to deploy InterAct digital signage at Levi’s Stadium for Super Bowl 50. These kiosks allowed Super Bowl goers to browse exclusive merchandise that could be purchased at the NFL Shop retail stores located throughout the stadium. Meridian is currently working on numerous projects for the next deployments of the InterAct software application. “The great thing about InterAct is that it is modular and scalable,” said Gilder. “As we find that customers need particular features, we will continue to expand and grow the many capabilities of this product.”
한국을 대표하는 글로벌 방송, The World On Arirang, Arirang TV is a public service agency that spreads the uniqueness of Korea to the world through cutting-edge broadcasting mediums.
Source: www.arirang.co.kr
ROSH PINNA, Israel, Feb. 12, 2018 /PRNewswire/ — Apriva & OTI Partner for Exclusive Client-Friendly Payment Solution in the North American Market
Source: www.prnewswire.com
“This partnership delivers an affordable, semi-integrated EMV solution for self-service markets,” said Scott Dowty, chief revenue officer at Apriva. “Kiosk retailers, micro-markets, vendors and other self-service merchants can increase their revenues by accepting more forms of cashless payments, easily integrated via Windows or Linux SDK, and reducing their PCI scope through end-to-end encryption.”
The interactive self-service OTI kiosk payment solution is available in the U.S. through OTI’s Las Vegas-based distributor, Unattended Card Payments Inc.
AVT Founder Shannon Illingworth Launches New Vending Technology Company
Source: www.vendingtimes.com
AR Systems is based in Corona, CA, which is where AVT was based and also where ART is headquartered. Illingworth is chief innovation officer of AR Systems and industry consultant and kiosk veteran Trevor Owen is president.
We track VR and AR and here is some of the recent news. Walt Disney Co. CEO Bob Iger has no interest in using VR headsets at the company’s theme parks. This is a response to rival theme parks, like Six Flags and SeaWorld, integrating VR headsets to rides. Instead, Iger is open to using AR technology on rides and attractions. Disney’s CEO also… Read More »
RFPs and RFIs Downloads 10/20/15 – RFI-TexasDMV-120708_1 10/20/15 – RFI-Corpus-120716_1 Post Views: 991
From Vending Times European Vending Association Elects Officers At AGM, Hails Response To First-Ever EVEX Tim Sanford [email protected] Held in conjunction with EVA’s 2015 Annual General Meeting here, EVEX, dubbed the “Wow vending experience,” was set up in the extensive shopping area of the María Zambrano railroad station, a terminus of the Alta Velocidad Española high-speed rail service.MALAGA, Spain… Read More »
SAN FRANCISCO, July 26, 2018 — Swyft, Inc. announced the strategic acquisition of Utique, Inc., a high-tech US automated retail technology company. The cash and equity transaction enables Swyft to deploy new technology into its platform and buil
Source: www.vendingmarketwatch.com
"Utique is a synergistic technology company that further adds functionality and efficiency into our automated retail product," said Lincoln Smith, Swyft’s VP Product & Marketing. "With the acquisition comes an exceptional user experience in high-end consumer retailing."
Utique was awarded the "Best New Airport Retail Concept in North America" by ACI, the "Gold Innovation Award for Best Store Design" by NAMA, and was named to McKinsey & Company’s "Ones to Watch in Retail" report.
The acquisition also strengthens Swyft’s growing portfolio of patented inventions by adding ten (10) granted US patents. Utique’s technology includes mechanical patents, a back-end management system patent and user experience and lighting patents. One patent builds on Swyft’s own filings for use of vending machines as distributed micro-warehouses for e-commerce delivery.
The case, titled Magee v. Coca-Cola Refreshments USA, was brought by Emmett Magee, a blind man from Louisiana who invoked the ADA in suing Coca Cola because its glass-front vending machines made it impossible for him to know what product he was choosing and at what price. He was thwarted buying soda from vending machines at a hospital and a bus station.
The U.S. Court of Appeals for the Fifth Circuit turned away his claim, ruling that vending machines are “not a physical place open to public access” and therefore don’t fit the definition of “public accommodations” that are required to abide by the ADA. It also said that the hospital and the bus stations were public accommodations and “may very well” bear some responsibility to make vending machines on their premises accessible to the disabled.
Source: www.law.com
PoS malware have recently been found in the payment kiosks by US-based vendor Avanti, stealing payment card and biometric information.
Source: www.helpnetsecurity.com
Expands PayPal’s Reach Into the U.S. Bill Payment Channel with More Than 10,000 Supported Billers, 65,000 Over-the-Counter Locations and 900 Operated Kiosks
=
Source: corporate.tionetworks.com
Hamed Shahbazi, Chairman and CEO of TIO, remarked, “We founded TIO to make speed and access part of the bill payment experience for the underserved, and we believe that we have created affordable products to serve the needs of all customers. Our mission fits perfectly with PayPal’s vision to democratize money. As part of the PayPal team, we believe we will accelerate our growth through expanded distribution and continue increasing access to more billers and services.”
Source: www.linkedin.com
Here is a personal opinion letter/piece that I wrote for rebuttal to Andy Puzder and Rensi. I was deliberately ruthless and demonstrative for effect. I also sent to the Washington Post and may send to some more. I also published as personal letter on the Kiosk industry group site.
While c-stores have been in the touchscreen food-ordering kiosk game for more than a decade, it is by far the quick-service restaurant industry that is currently leading the charge into the future with food kiosks. Wendy’s embarked on plans to install self-ordering kiosks in about 1,000 of its U.S. franchises at the end of 2017. In January 2018, McDonald’s confirmed plans to add touchscreen ordering kiosks to half of its U.S. restaurants by the end of 2018.
Source: www.cstoredecisions.com
As disruption across channels continues, due to Amazon’s on-going innovation, changing consumer demands and rapidly developing technologies, many channels are turning to kiosks to manage labor costs, introduce new value-added services and increase speed of service.
From food to self checkout to product pickup to financial, DMV (department of motor vehicles) and key copying services, kiosks have the ability to provide services efficiently and can also create an experience for shoppers using new technologies.
Source Technologies’ Self-Service BillPay kiosk software received a 100 percent on Veracode’s SecurityReview® program, which inspects techno
Source: www.businesswire.com
CHARLOTTE, N.C.–(BUSINESS WIRE)–Source Technologies, a leading provider of integrated solutions for managing financial transactions and other secure business processes, announced that its Self-Service BillPay kiosk software received a 100 percent on Veracode’s SecurityReview® program, which inspects technology vendors’ software code for security flaws.
Source Technologies’ Self-Service BillPay kiosk is a complete, automated solution comprised of its 6-Series kiosk and BillPay software application. The solution is engineered specifically for retailers that want to offer their customers quick and simple self-service bill payment capabilities in-store. The BillPay software is PCI compliant to ensure 100 percent secure transactions, and interacts with the kiosk to accept all payment forms, including cash, credit, debit, check and pre-paid cards.
At the National Retail Federation’s (NRF) BIG Show 2018, Samsung Electronics America, Inc. is spotlighting several new solutions to help retailers har
Source: www.businesswire.com
