Category Archives: Kiosk Newsbits

Kiosk manufacturer news

Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA, a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

The Kiosk Industry Group acts as the professional news and marketing website for the kiosk and self-service industry. We are funded by those companies for the benefit of developers, resources and client companies interested in self-service, kiosks, thin or internet terminals and POS systems. News about the industry and by the industry that is relevant to companies looking to utilize self-service, and companies which assist in doing just that (hardware, software and application).

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Kiosk Vending Automation – Swyft Acquires Utique

SAN FRANCISCO, July 26, 2018 — Swyft, Inc. announced the strategic acquisition of Utique, Inc., a high-tech US automated retail technology company. The cash and equity transaction enables Swyft to deploy new technology into its platform and buil

Source: www.vendingmarketwatch.com

"Utique is a synergistic technology company that further adds functionality and efficiency into our automated retail product," said Lincoln Smith, Swyft’s VP Product & Marketing. "With the acquisition comes an exceptional user experience in high-end consumer retailing." 

 

Utique was awarded the "Best New Airport Retail Concept in North America" by ACI, the "Gold Innovation Award for Best Store Design" by NAMA, and was named to McKinsey & Company’s "Ones to Watch in Retail" report. 

 

The acquisition also strengthens Swyft’s growing portfolio of patented inventions by adding ten (10) granted US patents. Utique’s technology includes mechanical patents, a back-end management system patent and user experience and lighting patents. One patent builds on Swyft’s own filings for use of vending machines as distributed micro-warehouses for e-commerce delivery.

Supreme Court Rejects Coca-Cola Case on Vending Machine ADA Compliance

The case, titled Magee v. Coca-Cola Refreshments USA, was brought by Emmett Magee, a blind man from Louisiana who invoked the ADA in suing Coca Cola because its glass-front vending machines made it impossible for him to know what product he was choosing and at what price. He was thwarted buying soda from vending machines at a hospital and a bus station.

The U.S. Court of Appeals for the Fifth Circuit turned away his claim, ruling that vending machines are “not a physical place open to public access” and therefore don’t fit the definition of “public accommodations” that are required to abide by the ADA. It also said that the hospital and the bus stations were public accommodations and “may very well” bear some responsibility to make vending machines on their premises accessible to the disabled.

Source: www.law.com

Payment Kiosks – PayPal to Acquire TIO Networks

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Expands PayPal’s Reach Into the U.S. Bill Payment Channel with More Than 10,000 Supported Billers, 65,000 Over-the-Counter Locations and 900 Operated Kiosks

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Source: corporate.tionetworks.com

Hamed Shahbazi, Chairman and CEO of TIO, remarked, “We founded TIO to make speed and access part of the bill payment experience for the underserved, and we believe that we have created affordable products to serve the needs of all customers. Our mission fits perfectly with PayPal’s vision to democratize money. As part of the PayPal team, we believe we will accelerate our growth through expanded distribution and continue increasing access to more billers and services.”

Kiosks Enhance C-Store Kiosk Offerings

While c-stores have been in the touchscreen food-ordering kiosk game for more than a decade, it is by far the quick-service restaurant industry that is currently leading the charge into the future with food kiosks. Wendy’s embarked on plans to install self-ordering kiosks in about 1,000 of its U.S. franchises at the end of 2017. In January 2018, McDonald’s confirmed plans to add touchscreen ordering kiosks to half of its U.S. restaurants by the end of 2018.

Source: www.cstoredecisions.com

As disruption across channels continues, due to Amazon’s on-going innovation, changing consumer demands and rapidly developing technologies, many channels are turning to kiosks to manage labor costs, introduce new value-added services and increase speed of service.

 

From food to self checkout to product pickup to financial, DMV (department of motor vehicles) and key copying services, kiosks have the ability to provide services efficiently and can also create an experience for shoppers using new technologies.

Bill Pay Kiosk – Source Technologies’ Self-Service Software

Source Technologies’ Self-Service BillPay kiosk software received a 100 percent on Veracode’s SecurityReview® program, which inspects techno

Source: www.businesswire.com

CHARLOTTE, N.C.–(BUSINESS WIRE)–Source Technologies, a leading provider of integrated solutions for managing financial transactions and other secure business processes, announced that its Self-Service BillPay kiosk software received a 100 percent on Veracode’s SecurityReview® program, which inspects technology vendors’ software code for security flaws.

Source Technologies’ Self-Service BillPay kiosk is a complete, automated solution comprised of its 6-Series kiosk and BillPay software application. The solution is engineered specifically for retailers that want to offer their customers quick and simple self-service bill payment capabilities in-store. The BillPay software is PCI compliant to ensure 100 percent secure transactions, and interacts with the kiosk to accept all payment forms, including cash, credit, debit, check and pre-paid cards.

Kiosk Future Trends – Vending Kiosk Opportunities

Canadian Vending Machine

Excerpt from Canadian Vending magazine May 2020 — Kiosk sales are expected to accelerate post-pandemic, due to affordability of its footprint and sanitary interface, when compared to a crowded store. Take-Aways Kiosks are safer than dealing with people Vending machines sell tangible goods Customers like to customize orders, and preferably via machine than person. Business orders for self-service… Read More »

Casino Kiosk Machine – NRT QuickJack NEO(TM) at 2015 Global Gaming Expo

LAS VEGAS, NEVADA — (Marketwired) — 09/25/15 — NRT Technology Corp. (“NRT”) will feature its growing portfolio of payment, cash handling and end-to-end encryption solutions at the upcoming Global Gaming Expo (G2E), September 29- October 1, 2015 (booth # 4267) at the Sands Expo & Convention Center in Las Vegas, Nevada

Source: news.sys-con.com

Be the first to experience the highly anticipated launch of the QuickJack NEO™ kiosk, the culmination of 15 years of ticket redemption and financial services innovation. Designed and engineered to be the most secure, feature-rich and user-friendly ticket redemption/ATM kiosk in the world, the QuickJack NEO™ is a must-see for casino operators who want to improve patron experience and increase cash to the floor, all while achieving unparalleled security. Visit us in the NRT Innovation Room at booth #4267 for your chance to see the QuickJack NEO™ in action!


“When we originally set out to redesign our award-winning QuickJack™ kiosk, our focus was on improving the user experience for both casino customers and employees, and offering new and innovative payment services. But with EMV launching in the US and the many high-profile data breaches suffered by some of America’s most respected retailers and payment processors, we also realized the opportunity to engineer the QuickJack NEO™ to be more secure than any other solution in the marketplace. It took NRT more than 3 years, but we think the wait was worth it. We’re launching a product that accommodates multiple transaction types – cardless ATM withdrawals, NFC for contactless transactions, QR and bar code scanning – while simultaneously offering unmatched end-to-end security, all in one sleek and sexy package,” said Michael Dominelli, Vice President of NRT. “Our philosophy of building Smart, Simple and Secure solutions really paid off with the QuickJack NEO

Cannabis Kiosk Cash Solutions Smart Cash Deposit Vaults

HARDCAR INTRODUCES ADVANCED SMART SAFES TO CALIFORNIA’S EVOLVING CANNABIS INDUSTRY WITH CANNABIS BANKING STILL BEING ILLEGAL ON THE FEDERAL LEVEL EVEN AFTER CALIFORNIA HAS ISSUED HUNDREDS OF TEMPORARY LEGAL LICENSES, HARDCAR DISTRIBUTION PROVIDES ITS CLIENTS SECURE SOLUTIONS FOR KEEPING THEIR MONEY SAFE. March 1, 2018 – (Palm Springs, CA) – HARDCAR Distribution has partnered with Cannabis Cash Solutions to introduce Smart Cash… Read More »

Top 10 Kiosk stories of 2017 per KMC: Self-order food kiosks dominate reader interest

Self-order kiosks in restaurants dominated reader interest in 2017 as several national foodservice chains announced kiosk deployments.

Source: www.kioskmarketplace.com

Writeup on most read stories on KMC this past year by Elliot Maras. 

 

1. best read story in 2017 was a summary of self-serve kiosk introductions at the National Restaurant Show in Chicago.

 

2. The second best read story addressed disability access lawsuits, an ongoing issue that continues to dog self-service technology. 

 

3. Redbox announced plans to add 1,500 kiosks. 

 

The usual “we are going to launch” PRs. 

 

KFC to launch 5,000 kiosks with facial recognition to predict customers’ orders in China. Interesting that they have partnered with Baidu (BIDU).

 

Subway and McDonalds of course.

 

I think here in December a lot of buzz for Taco Bell and YUM has been percolating.  One might think they have issued an RFP…

Apple Design Patent Rejected in Reexamination by USPTO

The Central Reexamination Unit of the USPTO issued a non-final rejection of an Apple design patent at the center of their patent battle with Samsung. Source: www.ipwatchdog.com Many of the news accounts incorrectly state that the Apple design patent has been invalidated. A non-final rejection is just that – not final. Apple will have an opportunity to respond… Read More »

McDonald’s hires more staff since installing automated kiosks

The Winter Garden location has increased from 50 employees to almost 70 since the kiosks were added two months ago.

Source: www.orangeobserver.com

“I would say that, for the employees, it’s actually allowed them to interact on their terms,” Watson said regarding how it has benefitted the employees at his store. “It’s a little more of a personal experience. We used to have a 6-step process on greeting customers, like robotic, you (did) these steps over and over again. … Now it’s more personalized (because) we allow the employees to engage with the customers and greet them within reason. So a younger employee will greet a younger customer with ‘Hey man, what’s up?’”

Advocates for the Blind Sue Over Wi-Fi Kiosks

New York City’s public Wi-Fi kiosks aren’t sufficiently accessible to blind people, according to claims made in a lawsuit filed Thursday by attorneys representing advocates for the disabled.

Source: www.wsj.com

The kiosks include Braille labels next to a 911 button and a headphone jack. The kiosk’s touch-screen tablet is also at a level so that those in a wheelchair are able to use it, according to a CityBridge spokesman.

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Mindy Jacobsen, a 65-year-old Brooklyn resident, is one of three blind residents suing the city. Last week, Ms. Jacobsen, who teaches technology courses in Manhattan, said she plugged her headphones into a kiosk on Eighth Avenue, hoping to use it for directions. But the maps feature was on the touch screen, which Ms. Jacobsen couldn’t use.

 

A 911 call can only be placed when an on-screen prompt is pressed.