Nice write up on kiosks versus tablets in the QSR ordering space.
Source: globenewswire.com
When it comes to mobile apps vs. kiosks in the restaurant field, here’s why some experts give the edge to using a self-service ordering device over a mobile app:
When Greg Marsh moved to NYC for business school, he and his wife got locked out of their new home. They had a horrible experience, as an unscrupulous guy showed up in an unmarked van and charged $300 to drill the lock. This experience got Marsh thinking about the locksmith industry and, later, to start KeyMe. As he researched the industry, he became really excited about the opportunity: it’s a massive, $7.5 billion/year industry in the U.S., which hasn’t seen innovation decades. He believed technology could deliver unmatched value and customer experience for key duplication, lockouts an
Source: google.com
Original article by Elliot Maras published on KioskMarketplace May 2019 The self-service drumbeat rattled Chicago’s McCormick Place last week as attendees swarmed exhibits promising faster customer service. This year’s National Restaurant Show showcased even more interactive kiosks (39 exhibitors) than last year’s record-breaking 36 exhibitors. Less than a third of this year’s companies (11 exhibitors) were repeats from… Read More »
Kiosk Idle Timeout: What Happens When They Walk Away… Customers don’t always behave as we would expect when using our kiosks. In the context of software, this is referred to as the “happy path” where everything goes according to plan. As kiosk software developers we also must plan for what we’ll refer to as the “sad path.” This is when the… Read More »
Generation Next Franchise Brands, Inc. Acquires Print Mates™, Expanding Company’s Unattended Retail Portfolio SAN DIEGO, CA, April 09, 2019 (GLOBE NEWSWIRE) — via NEWMEDIAWIRE – Generation NEXT Franchise Brands, Inc. (OTCQB: VEND) announced today that it has reached terms to acquire the assets of Print Mates, LLC, a small team of entrepreneurs, software engineers, and photography professionals in San… Read More »
By opening up the platform, the tech giant is empowering users to bring cloud-based point-of-sale (POS) to workflows it has never serviced before.
Source: www.pcmag.com
Before launching the SDK into the wild, Square worked with a number of select partners to build custom POS solutions by using Square’s technology. The aforementioned Shake Shack has recently been testing cashier-less stores, which it calls the "Shack of the Future," in New York City. Working with the development agency Fuzz, the burger chain built a self-service kiosk that let customers order their food and pay all by themselves. Even though it used Square’s infrastructure of security and payment support, these experimental restaurants were able to drive down wait times with a solution that was effectively customized just for them.
Pete Balistrieri joins Frank Mayer and Associates, Inc. as Account Executive Frank Mayer and Associates, Inc. June 21, 2018 Frank Mayer and Associates, Inc.’s newest account executive Pete Balistrieri brings more than two decades of experience working with global brands on integrated marketing campaigns. His extensive understanding of targeted brand strategies and consumer preferences allows him to partner with… Read More »
ZIVELO AND OAK LABS MERGE TO REDEFINE PUBLIC COMPUTING The two companies join forces to pave the path for the future of interactive technology San Francisco, CA and Scottsdale, AZ – May 15, 2018 – ZIVELO, the Scottsdale-based public computing technology company that offers self-service kiosk and digital signage solutions, today announced it has acquired Oak Labs, Inc., the… Read More »
DETROIT, Aug. 7, 2017 /PRNewswire/ — DivDat Kiosk Network Marks One Million Transactions. Payment of Detroit water bill sparks 1 milliont
Source: www.prnewswire.com
Cash, check or credit card. Neat thing is there is no bill to pay your bill unlike most services.
Eleven new counties are receiving easy to use Colorado MV Express kiosks, beginning August 2017.
Source: www.webwire.com
The Colorado MV Express self-service kiosk program was piloted in Arapahoe County beginning in February of 2017. Arapahoe County residents have processed over 12,000 kiosk transactions since the program began. , , , , Tremendous customer acceptance in Arapahoe County resulted in the expansion of MV Express Kiosks into the following Colorado counties: , , , , , , • Adams County
Roll Play Rolls Out with Self-order to Stunning Reviews Former poker pro raises the stakes in fast casual with self-service, impressive food and stellar service. 5 Things New Fast Casual Concepts are Getting Right The new kids in fast casual might not have millions in capital, but they’re outmaneuvering the giants and hitting the mark with Millennials.… Read More »
Provision Interactive Technologies, Inc., a subsidiary of Provision Holding, Inc. announced today, that it has shipped more than 100 3D Savings.
Source: www.nasdaq.com
These first kiosks are being installed in New York and Los Angeles retail locations. Provision’s 3D Savings Center Kiosks generate eye-popping, three dimensional, holographic videos and will include exclusive loyalty card information and promotions.
Upon installation, the kiosks will be integrated with the retailer’s customer loyalty program. This will allow the retailer’s customers to access their account details and load digital coupons to their cards for instant savings at kiosks while in these select stores.
Glooko new form factor & devices, Healthspot and Samsung, American Well and IHS projection. Source: mobihealthnews.com Diabetes management company Glooko has officially launched the kiosk version of its offering, the latest in a week of kiosk news from companies like HealthSpot and American Well. The Glooko Office Kiosk is essentially a new form factor for the company’s existing web and mobile… Read More »
TriMas Corporation has selected manufacturer, SlabbKiosks to provide kiosks for its Benefits Program. | Virtual Strategy Magazine is an online publication devoted entirely to virtualization technologies.
Source: www.virtual-strategy.com
The kiosks are being used as an Employee Health and Wellness Resource Center that includes a variety of electronic resources for employees. The Center currently uses six (6) customized X7 kiosks that provide online health management programs along with other employee services with two additional units which will also be included as part of the Center.
BELLEVUE, Wash., Feb. 21, 2018 /PRNewswire/ — Coinstar today announced its partnership with leading German retailer real hypermarkets to brin
Source: markets.businessinsider.com
Coinstar going to Germany to install coin counting kiosks. I wonder how the usage in Germany which may be the least cash country in the world is with coins.
TAGS: vending, micro market, micomarket kiosk, Olea micro market kiosk, Olea Kiosks Inc., Frank Olea, self-checkout systems
CERRITOS, CA — Olea Kiosks Inc. is rolling out two kiosks designed for micromarket developers and operators. They are
Source: www.vendingtimes.com
Olea’s systems come with 19″ touchscreen monitors and barcode scanners that can be used for products, loyalty cards and cellphones. They accept cash, credit cards, Apple Pay or payment through biometrics, and both models are available with either PCI- or EMV-compliant devices. They can be accessed by landline, Wi-Fi or cellular connections.
Making child support payments has become easier for Nebraskans in the Omaha and Lincoln areas with the installation of two self-service kiosks.
Source: www.omaha.com
ADUSA and Frank Mayer and Associates, Inc. Announce Partnership Combined Self-Service Kiosk Technologies Target QSR & Fast Casual Restaurants Hoffman Estates, Ill. (July, 5 2018) – ADUSA, Inc. today announced that it has established a partnership with Grafton, WI-based manufacturer Frank Mayer and Associates, Inc. The partnership will combine ADUSA’s Qi™ Digital Engagement software with Frank Mayer and Associates, Inc.’s Approach line of… Read More »
The reliability of weather reports from a kiosk on Pennsylvania Avenue was a hot topic a century ago.
Source: www.washingtonpost.com
Washington’s weather kiosk was located on Pennsylvania Avenue, near E Street NW. It happened to be directly adjacent to The Washington Post building at the time.
Initially, the kiosk was quite popular with the public, and its reports were frequently cited by the media, particularly The Post. But after a couple of decades passed, Washingtonians began to complain that the kiosk was not reporting accurate temperature readings. The kiosk’s temperature was often 10 degrees warmer than the actual temperature, particularly on sunny afternoons.
The kiosk became a Great Depression-era “fake news” controversy in Washington.
San Diego-based manufacturer to begin production of robots developed exclusively by Lancer Corporation SAN DIEGO, CA–(Marketwired – Jun 8, 2017) – Generation NEXT Franchise Brands (OTCQB: VEND ) announced today that on May 16, 2017, i
Source: www.vendingmarketwatch.com
Technology changes faster than people can keep up with. From the rise of remote work to the death of cable, it’s hard to keep up. With so much new information and technology coming out all the time, it’s hard to know what works, what is fantasy, and what is changing the game. To help you understand the current state of technology, here are the 10 biggest trends this year that have been changing the way people use technology:
Source: www.techzone360.com
Digital Purse Uber’s massive growth revealed the potential for apps to enter the consumer service industry and succeed (to say it lightly), but the company’s dominance also points out another interesting element of user behavior: people like paying through an app. It’s simple and clean. Users don’t have to worry about having enough cash or even getting out their wallet. The payment process is handled by the app. All you as a rider have to do is request the car in the first place.
This concept of the digital purse is only gaining steam, and many services have stepped up to bat. Most banks now offer mobile apps to manage your accounts, and Coinbase is even now providing regulated Bitcoin exchange in 26 countries, reviving cryptocurrency. Venmo entered the mobile payment market early and is massively successful on college campuses, but it still has security issues to work through. Recently services like Apple Pay, Samsung Pay, and PayPal One Touch have entered the market. Keep an eye on Samsung Pay’s growth because it is available in 85 percent of all stores, something no other service yet can compete with. Regardless of who comes out on top, the digital purse is booming this year.
New self-serve technology at one East Valley medical clinic is allowing patients to quickly receive prescriptions and over-the-counter medications from a kiosk immediately following an appointment.
Source: www.eastvalleytribune.com
Practitioners at the location can send prescriptions electronically to the kiosk, which verifies patients using their ID. Patients then use the kiosk to interact with a pharmacist via telemedicine and receive their prescriptions.
The medications available at the kiosks – over 700 – were chosen based on a review of which drugs are prescribed most frequently by practitioners, Brite said.
The kiosks, which are roughly the size of a vending machine, do not include controlled substances such as narcotics or benzodiazepines.
2/3/2017 — The Global Check-In Kiosks Market Report 2017 focuses on deep analysis of the current status of Check-In Kiosks industry. The study of Check-In Kiosks industry is very important to enhance business productivity and for the study of market forecast. Primarily, Check-In Kiosks Market report 2017 basically displays the overview of the Check-In Kiosks industry, which consists… Read More »
Automated systems set up to measure blood pressure in a family medicine clinic offered engagement and education opportunities and was generally well accepted by both clinicians and their staff, and were well-received by patients, according to data recently published in the Journal of the American Board of Family Medicine.
“From the clinic perspective, the kiosk not only saved
Source: www.healio.com
Good best practices along with metrics.
The kiosk allowing residents to renew their car tag at the North Hall Community and Technology Center is moving to a new location.
Source: www.gainesvilletimes.com
Walmart has agreed to settle a disability-rights suit by installing equipment in its stores in California that will enable people in wheelchairs to read the screens at checkout display terminals and make credit card purchases on their own. The proposed settlement in federal court in San Francisco is intended to make the point-of-sale machines at Walmart’s more than 200 stores in the state accessible to the more than 300,000 Californians who use wheelchairs or motorized scooters.
Source: m.sfgate.com
Big deal for NCR who now needs to fix their design?
Tuesday, January 05, 2016 KioWare has released a new version of their KioWare Server & KioCloud kiosk management product solutions. All KioWare products can be used to secure mobile devices such as tablets, desktops, and smartphones running Android or Windows Operating Systems. KioWare kiosk software products lock down your device into kiosk mode, which secures the overall operating… Read More »
Editors Note: News post published by Hertz 12/11/18 Hertz and CLEAR Partner to Reimagine the Car Rental Experience Travelers Can Now Get on the Road Faster Than Ever Before by Using their Face or Fingers at the Exit Gate NEW YORK and ESTERO, Fla., Dec. 11, 2018 – Hertz and CLEAR today announced the launch of Hertz Fast Lane powered… Read More »
The Planet Capital financial services company announced that Steve Wozniak will join their team as a consultant and part of their Board of Directors.
If you walk into Granby’s City Market in coming days you will notice a new kiosk just past the store’s interior doors and a series of signs reading “Scan, Bag, Go.”
Both the kiosk and the signs are part of a new shopping and payment system being set up at City Market and King Soopers stores across the nation. Granby’s City Market is one of 34 stores in Colorado where the new technology is being introduced this spring. Adam Williamson, corporate spokesman for City Market, said the Granby Scan, Bag, Go system is set to go operational on April 19.
“The one commodity that everyone wants is time,” Williamson said. “Once you are comfortable with this system the simplicity is nice. You scan as you go, bag as you go, and pay through either the app, if you have it set up, or pay through self checkout.”
Source: www.skyhinews.com
According to Williamson, shoppers will be able to utilize the system either through a downloadable app on their smart phones or via handheld scanning devices that will be provided by the store at the Scan, Bag, Go kiosk. Shoppers will be able to scan barcodes located on products or on the shelves where the product is located using the handheld devices or their phone’s camera.
After scanning an item the price will be logged on a shopper’s scanning device, which will show a running total of all items to be purchased. After shoppers have gathered all their desired items they will be able to pay either through their phone application or via the store’s self checkout lane.
“GLI-33 – Standards for Event Wagering Systems” Release for Industry Comment April 3, 2019 – Gaming Laboratories International, LLC (GLI), is pleased to announce the release of the draft of “GLI-33 v1.1, Standards for Event Wagering Systems” for industry-wide comment. GLI-33 v1.1 reflects a revision to the core event wagering standard to provide better clarity between technical requirements,… Read More »
Press Release: Ingenico and Pyramid announcement Paris, Thursday 10 January 2019 Ingenico and Pyramid blend their expertise to distribute the ultimate connected kiosk Ingenico Group (Euronext: FR0000125346 – ING), the global leader in seamless payment, and Pyramid, leading integrator and kiosk solution provider, today announced their partnership for the distribution of Think&Go connected kiosks. These combine Ingenico’s expertise… Read More »
NORTH CANTON, Ohio, Dec. 18, 2015 /PRNewswire/ — Diebold Forms New Joint Venture With Inspur, One Of China’s Leading IT Companies, To Provide ATMs And…
Source: www.prnewswire.com
NORTH CANTON, Ohio, Dec. 18, 2015 /PRNewswire/ — Diebold, Incorporated (NYSE: DBD) today announced it is forming a new joint venture with a subsidiary of the Inspur Group, a Chinese cloud computing and data center company, to develop, manufacture and distribute financial self-service solutions in China. Inspur will hold a majority stake of 51 percent in the new joint venture, which will be named Inspur Financial Information Systems, Ltd. The joint venture will offer a complete range of self-service terminals within the Chinese market, including automated teller machines (ATMs). Also, Diebold will serve as the exclusive distributor outside of China for all products developed by the new joint venture, which will be sold under the Diebold brand.
In addition, to support Diebold’s services-led approach to the market, Inspur will acquire a minority share of Diebold’s current China joint venture. Moving forward, this business will be focused on providing a whole suite of services including installation, maintenance, professional and managed services related to ATMs and other automated transaction solutions.
Inspur Group is an $8 billion Chinese multinational information technology provider headquartered in Jinan, Shandong,China, with more than 70 years in business. The company specializes in IT hardware and software, and is a leading self-service kiosk manufacturer for major financial institutions in China. Inspur’s clients and business partners also include LG, IBM, Cisco, Microsoft, VMware and Micron.
“Partnering with Inspur enhances our competitive position and deepens the relationship with our customers in China,” saidAndy W. Mattes, Diebold president and chief executive officer. “Inspur’s strong reputation as a leading China IT company with a global footprint allows our new joint venture to bring more innovative solutions to China’s financial institutions and strengthens Diebold’s go-to-market strategy in this important market. We look forward to re-igniting growth in China and are excited to work with Inspur to sell a complete suite of self-service products and related services.”
“We are very happy to enter into this venture with Diebold, a well-respected global leader in financial self-service solutions, to continue growing our own presence in this market in China,” said SUN Pishu, president and CEO of Inspur Group. “Inspur is one of the fastest-growing self-service technology providers in China. Combining both company’s technology, sales expertise and existing presence in China will be of great value, both to our clients and our respective businesses.”
Upon closing the agreement, Diebold will appoint a chairman of the new joint venture, while Inspur will appoint a chief executive officer for the business to lead day-to-day operations. The agreement is anticipated to be finalized in mid-2016, pending regulatory and other approvals, with plans to begin manufacturing and distribution activity immediately after regulatory approvals.
From McDonalds Experience of the Future to Panera 2.0, the restaurant industry is investing heavily in technology as a means of reducing costs and improving the dining experience.
Source: www.foxbusiness.com
Takeaways
1. lift to final ticket
2. self-order more likely to order ancilliary items
3. End of meal it is all timing. You have to catch the moment.
Shen: Yeah. I will add,in addition to McDonald’s,Wendy’s announced earlier this year that they would install kiosks at about 1,000 of theirlocationsby the end of this year. They’ve cited similar things that we’ve talked about,reducing labor costs, for example. But on the Panera side,Panera 2.0, some things management has said that I think make it really interesting, in terms of the lift inticket size that you can get from thesekiosks, there is a quote from,I don’t know if it was somebody in their management, but I found this quote that basically said, “People who order at a kiosk will generally spendabout twice as longordering with that kiosk than they doif they’re speaking directly to a cashier.” What that ultimately means or leads to is moreopportunities for upselling –every time you place an order for a salad,do you want to pair that with a soup? Youorder a coffee, do you want to pair that with a donut? Then, they’re able to customize their orders,and ultimately get larger tickets. Domino’s has spoken to this as well with their apps. Peopleupsell themselves. When they’re ordering a pizza, they add things to it that they wouldn’totherwise if ordering by the phone.
Re: Chilis at the table
Shen: And a lot of restaurants that have outfitted their tables with these tablets have found that people are more likely to order the ancillary items,higher instances of customers ordering dessert,coffee, other drinks. Those are all nice margin boosters for those businesses.
Kline: There’s a window. If you’re arestaurant, there’s a period between the end of dinner and the feeling of fullness when people will buy dessert. They often regret desert by the time it shows up. That’s why most restaurants have a to-go container for desserts you shouldn’t have ordered. But if the waitress is too busy or misses that window, orI would have had another beer if she got to me 10 minutesinto my meal, but at 20 minutes into the meal I’m like, “Oh,I’m driving too soon,” or, “MaybeI don’t need to spend this money.” So there’s an amazing ability to give meevery impulse if I’m sitting there and finish my gin and tonic and want another one,I just hit the button and there it comes whereas if I had that extra five minutes ofreflection, maybe I would go, this is a bad idea.
