Kiosk Best Practice – Picking a Provider

By | June 26, 2016

Picking a Self Service Provider

To assist the industry Kiosk Industry Group publishes vendor kiosk best practice neutral kiosk best practice studies. Thanks to our sponsors for making this possible. Olea Kiosk for custom and standard kiosks, KioWare with software for kiosks, KIOSK Information Systems, ARCA payment automation, PROVISIO kiosk software, Crane currency management, OptConnect with 3G/4G connectivity for kiosks & ATMs. and TurnKey Kiosks with turnkey bill pay kiosks.

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The following is an excerpt.


• Reputation learn about the market and your candidates. How many years of experience and which clients. Get referrals. Remember you are hiring a VP.
• Strengths maybe you are looking fabrication partner, maybe a custom design. Could be an outdoor. Companies have core competencies. Identify them and match with what you need.
• Quality hardware and software. Think of your project as a crucial surprise attack. Would you really want to use cheap bullets? Excusing the metaphor spend on the proof of concept and then frugalize/streamline the production…
• Managing Change is important things can and will change. It needs to be managed. Plan B has had more
successes than Plan A…



Is it a consumer, business or industrial class unit? Business class is cheaper but they break down more often and their lifecycle is short. Solid state storage is affordable, more reliable, greener and by far the better option now. Cheaper business class PCs sound nice but for extended project they will go End Of Life. Managing images of a long project becomes a massive project unto itself.

Are the components industry approved stock components with certification labels and marks or are they piecemeal assembled and/or modified prior to integration? Does it have a UL sticker? Is the remote monitoring working, or are the devices just capable? Paper low and paper out are killers.


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Author: Staff Writer

Craig Keefner is the editor and author for Kiosk Association and kiosk industry. With over 30 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.