Bitcoin ATMs Cash Kiosks, Cash Free and Cashless Kiosks

Pyramid cash station

Cashless Kiosks and Cash Kiosks

We were looking through the Target Center RFP and couldn’t help but notice that “cash” will not be accepted. Welcome to the world of “Cash Free”, mobile phones and contactless cards. We wonder if swipe will be supported almost.

Given the sports teams that use the Target Center, they will have a “Court Cash” loyalty app.

The wallet is a feature within the team app that allows any fan the ability to pay for their food & beverage and retail purchases with their mobile phone. Forms of payment include a loyalty currency called ‘Court Cash’ which is issued by the team or fans can use a credit card stored within the team app wallet. POS must be able to:

    • accept app wallet payments via QR code scanning or rich checkout.
    • recognize when a fan is designated in the wallet as a member, half-season member, and other segments to be determined in order to offer these groups the specific discount associated with their respective segment.
    • redeem from the wallet one-time coupons for designated items or for a one-time discount.
    • accept mobile orders for a choice of either pick-up or delivery.

The Service Provider must define and provide a POS solution that includes mobile, kiosk, and cash-free platform solutions to deliver on the aforementioned omnichannel experience.

Cash To Card Option – Abstracting Cash

Maybe the Target Center given sports and entertainment events would be interested in converting those cash customers to TC customers.

The kiosk association has several options for Cash2Card. The kiosk association has several options for Cashless self-service.  The most robust is Cash-2-Card developed by Self-Service Networks

cash2 An industry veteran of nearly 25 years, Self-Service Networks has been providing self-service card vending solutions to a variety of retailers, shopping malls, restaurants, event stadiums, convention centers and more. Self-Service Network’s unique blend of refined
technology and focus on the process of customer empowerment provides a complete solution that makes the transition from cash to other forms of currency simple and efficient.

Self-Service Network’s patent-pending solution for driving customers to load their cash onto contactless virtual cards is leading the way in the cashless technology revolution.

Self-Service not only provides an open-loop Visa or Mastercard virtual or physical plastic card, but can also integrate with your existing gift card program to deliver a fast, clean card to help drive your customers through your checkout lanes more efficiently and safer than ever before.

Check out the full solutions available at www.cash-2-card.com

Cash Kiosk and Cashless Kiosks – Smarter Control

Cash is going through a rough period we think though some of the new solutions where modern smart cash management is provided are very attractive.  Example is new Pyramid product shown on Stores and Shops.

Pyramid kiosk cash kiosk station

Pyramid kiosk cash kiosk station

 

 

Self-checkout systems are becoming increasingly popular. Their number has almost doubled in recent years. An important success factor for the acceptance of these solutions is the possibility to enable various payment options. Especially for small purchases such as bakeries, cafes, pharmacies or fast-food restaurants, retailers can still not do without offering a cash payment function for self-checkouts. The customer wants to be able to choose his payment method freely in order to complete his purchase as quickly as possible and without long waiting times. In order to allow the greatest possible flexibility in self-checkout, Pyramid Computer and CPI have developed an attractive and space-saving solution that enables cash and cashless payment at the same kiosk.

The kiosk component of the solution is based on the polytouch® flex21.5 from Pyramid Computer. This has a super flat, frameless touch display and, depending on requirements, individual peripheral modules such as scanners, printers or EFT payments can be integrated into the housing. Due to the compact form factor, the kiosk itself is incredibly cost-efficient and not only variable in terms of its hardware modules. It is also extremely flexible with regard to its assembly and color options and can be individually adapted to customer wishes / needs.

In combination with the CPI Pay Station Paypod ™ Embedded, which easily fits under any counter, it prevents sales personnel from coming into contact with cash and food in turns. It thus enables an absolutely hygienic method of handling cash transactions, which means that time-consuming putting on and taking off of gloves, which are often worn to protect against contamination, can be dispensed with.

The fully integrated payment solution can be easily connected to an existing POS system, automatically counts all cash payments, pays out the appropriate change in real time and detects counterfeit money. While the customer is still carrying out the transaction, the sales staff can execute and complete the order at the same time.

Meanwhile XTM, Inc. , a Toronto -based Fintech company in the “challenger banking space”, announced it has signed a deal with DCBank enabling XTM to provide an instantly activated and loaded prepaid Mastercard ® through a cash accepting kiosk. Kiosks will be placed at retail venues or throughout business-premises such as Stadiums or Shopping Malls to help completely eliminate cash from their ecosystems https://xtminc.com/reverse-atm/.   Their press release was on Yahoo Finance.

The cash accepting kiosk solution accepts cash and dispenses activated and loaded Mastercards in the amount of funds inserted at the kiosk. This, coupled with the Today™ Mastercard program for cashless worker payouts, enables most businesses big or small to eliminate the reliance on cash.  With COVID-19 concerns surrounding cash, employees and employers want to eliminate the need to accept or dispense cash but do not want to alienate customers or turn away business. The kiosk will allow users to securely insert up to $1,000 in cash through a bill accepter, and in turn an activated and loaded Mastercard is dispensed.  The entire transaction is completely automated and takes on average 30 seconds to complete.

The Company is in discussions with multiple parties including large stadium venues, restaurants, large shopping centers and big box retailers.  Businesses may charge a small fee for the Mastercard, however some are electing to subsidize the transaction and deliver the service for free as the cost savings and safety factors of eliminating cash outweigh the nominal cost of the card.

“Our cash accepting Kiosks are an important step in completing XTM’s delivery of a completely cashless ecosystem for our customers,” said Marilyn Schaffer , CEO, XTM. As there will continue to be cash in circulation for the immediate future, it is perfect timing for us to step in and provide a safe and efficient solution to ensure that all our customers’ needs are met.

Cash Point Of View from Industry

We use cash all the time. It is our preferred currency for pickup.  Having financial apps and payment on your phone will bite you sooner or later.  Of course even being a Marriott preferred member means getting data hacked periodically these days.

In any case our reference for cash and ATMs is the ATMIA. They have on their front page the standard Coronavirus update (did we mention quarantine fatigue?).

It’s an action plan and looks like lobbying is only going to ramp up.  Good idea we think. Looking thru the words we see phrases like “ATM Revival Plan” and “Cash Revival Plan”.

  1. Continue cashless bans campaign – mandatory acceptance of cash at retail outlets in USA, Europe, Canada, UK & Australia.
  2. Making the deposit of cash (notes and coins) at ATMs other than those of your own account provider.
  3. Relaunch cash’s top values, e.g. financial inclusion, ease of use, high trust levels.
  4. Improved cash management and logistics to reduce costs; more use of strong software is vital to reduce cost impact of any future virus lockdowns, and handle what might be a gradual and/or unpredictable return to normal usage.
  5. Develop global ATM Hygiene & Safety Protocol, with Best Practices; hand sanitiser at ATMs; keypad overlays; use of sanitising additives added to notes in manufacture; note cleansing within the ATM; pre-staging of transactions;
    message that contactless (cards or phones) cuts down some of the contact but keypad still needs to be used.
    2.1.1 Summary of finding of health authorities about safety of cash.
    2.1.2 Investigate relevance of cleaning technologies, including UV, etc.
    2.1.3 Pandemic Industry Response Best Practices (for future pandemics).
  6. Next Gen Reinvention of the ATM, including new functionalities for ATMs.

More information from ATMIA

The ATMIA also has listing of coronavirus-related articles which they note as “fact based”.

ATM Industry Association statements on coronavirus

Listen now: Is a cashless society a better society? 

Here are background links to Inquirer coverage of cashless stores. Amazon Stores is big thread going thru them.

https://www.inquirer.com/business/retail/amazon-go-philadelphia-cashless-store-ban-20190215.html

https://www.inquirer.com/news/amazon-go-cashless-store-philadelphia-lobbying-20190226.html

https://www.inquirer.com/business/philadelphia-cashless-store-ban-jim-kenney-amazon-20190228.html

https://www.inquirer.com/news/cashless-stores-ban-philadelphia-government-offices-uber-amazon-20190829.html

Last but Not Least Notes:

While mentioning currency let’s not forget Coin.  Coinstar seems to be doing pretty good with its coin changers.  And now they are selling bitcoin. Maybe that is next-generation ATM function?

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Temperature Kiosk with Remote Services

Temperature Kiosk Frank Mayer

With more businesses looking to implement proper safety precautions while respecting employees’ privacy, we’re excited to offer a remote #kiosk option for #temperaturescreening. Learn more about the program at the link below.

In partnership with Agile Force Inc. and TES America, LLC, we’re proud to introduce a full-service solution to the growing demand for remote temperature screening #kiosks. Read more about the contactless option designed to offer minimal disruption and promote privacy and safety. https://bit.ly/3cXFzxX
When temperature screening is no longer a necessity, companies can continue to utilize the station and technology to monitor shift changes, assist employees with human resources needs, distribute PPE, interview job candidates, and more. “Three years ago, we developed a solution to help solve remote engagement challenges with employees,” says Michael Walsh, CEO of Agile Force, Inc. “Little did we know, we had built the perfect social distancing tool for all employers.”

The kiosks combine best-in-class technology components, including TES America touch technology, to provide a commercial-grade solution with a long lifecycle for the business marketplace. TES America General Manager Gene Halsey says, “We are pleased to be involved in such an important project when employers are looking for answers during this unusually challenging time.”

Frank Mayer and Associates, Inc. President Mike Mayer added, “By combining our core competencies, Agile Force, TES America, and Frank Mayer and Associates are going to market with more than just a temperature screening kiosk. We’re solving the problem of health screening while also improving operational efficiencies for companies and enabling a safer, more engaged workforce.”

More information about the temperature check kiosks.

Introducing the full-service solution to a growing demand for remote temperature screening.

>LET’S TALK
Using remote engagement software and thermal imaging cameras on a contactless temperature screening kiosk, employee temperature checks can be easily monitored offsite with minimal disruption and an emphasis on privacy and safety.

Employee Engagement Technology

More than a temperature screening kiosk, remote technology and software empowers Human Resources departments and staffing agencies

  • Onsite Activities — Allow staff to monitor shift changes, greet new hires, conduct temperature checks, and connect employees with departments like HR, payroll, or telemedicine – all while saving the cost of staffing management on-site.
  • Remote Control
  • Hiring Features — Interview job candidates, collect universal digital applications, and onboard new talent at different site locations – from anywhere.
Remote onsite management outsourcing is completed remotely, providing important benefits:
  • eliminates personal contact
  • minimizes health risk to employees
  • conducted by non-healthcare professionals
  • maintains employee privacy.

For more information here is our press release
Agile Force – FMA press release-converted

You can request demo and more information here if you wish

Retail Kiosk Marketing Psychology

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Android Kiosk Mode – Esper Android Lifecycle Management

Android Kiosk Mode

Android Kiosk Mode – Esper Partners with Point Mobile on Android Lifecycle Management

Android Kiosk Mode News

Bellevue, WA – Esper, a global leader in the Android DevOps space, has announced a partnership with Point Mobile Co., Ltd., one of the world’s fastest-growing manufacturers of rugged, handheld mobile computers. Industrial fleet managers have off-the-shelf access to the industry’s most powerful tools for Android device deployment and management on Point Mobile devices. Esper and Point Mobile want to help firms in energy, materials, and the supply chain rapidly deploy and secure Android devices.

“Point Mobile is among the most quality-focused mobile device makers in the world. They’re a globally-leading source for rugged Android devices and purpose-built mobile hardware,” says Esper’s COO and Co-Founder Shiv Sundar. “We’re proud to announce that Esper’s cloud tools are offered as part of Point Mobile’s leading options for post-sales support.”

“Together, we can help our customers in the supply chain, energy, and materials streamline operations and gain a competitive edge with connected Android,” says Sundar. Esper’s Android DevOps tools can reduce fleet OpEx by 60% versus traditional mobile device management (MDM) solutions by offering remote features to provision, update, and debug devices. 

“Point Mobile partners with innovators like Esper to drive our mission of transforming industry mobility,” says SK Kang, CEO of Point Mobile. “Remote Android management features significantly lower fleet operating expenses, which allows our customers to focus on transforming industrial workflows.”  

Esper and Point Mobile’s partnership was formed, in part, because both firms share a mission to provide stable, simple, and cost-effective Android mobility solutions. Point Mobile customers can gain a mobile advantage with built-in cloud tools for ultra-reliable, rugged Android devices. 


About Esper

Founded in 2017 in Bellevue, Washington, Esper is the industry’s first complete toolchain for connected Android devices like kiosks, point-of-sale, digital signage, and purpose-built hardware. Esper’s cloud console and open APIs provide the infrastructure for secure connection and real-time data exchange between Android devices and cloud. You can learn more at esper.io or on the company’s LinkedIn page. 

 Media Contacts

Shiv Sundar, COO
Esper

[email protected]

+1 916 759 8231

Max Nebel, Marketing Team Leader
Point Mobile

[email protected]

+1 425 780 4452
+82 10 5631 2158

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Touchless KioTouch NoTouch Quick Demo Video

touchlesss demo

Touchless Kiosk KioTouch Quick Demo Video

No frills. No fuss. Here’s a quick demonstration of KioTouch™!

If you are interested in how KioTouch can help your company or organization achieve a new level of safety and sanitation, please feel free to reach out to us at [email protected].

KioTouch: Revolutionizing Self-Service – KioWare

KioTouch allows the end-user to control a self-service kiosk using their own personal mobile device. The user scans a QR code, generated on the screen of the …

KioTouch Videos

More from KioWare

https://www.sitekiosk.com/kiotouch

https://kioskindustry.org//kioware-for-windows-kiotouch/

https://kioskindustry.org//asus-tinker-android-kiosk-diy-mini-pc/

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Accessible Kiosk Experience by Vispero

JAWS kiosk video Freedom
JAWS kiosk video Freedom

Actual video down below. Click here to visit Freedom Scientific site and read complete article.

Excerpt News from cutting edge of accessibility and Freedom Scientific blog Jul2020 by  —

Nice blog article by Freedom Scientific along with a video demonstrating the use of JAWS kiosks software. Here is highlight of the article of JAWS kiosk and its features.

Providing accessibility functions to your entire user group be it customers at a kiosk, or employees working at home or at the office is important, and its the law.

JAWS Kiosk

Vispero’s JAWS Kiosk software is designed specifically to work with Storm’s Assistive Technology Products and other input devices to provide an accessible kiosk solution. Features of JAWS Kiosk include:

  • Auto start JAWS upon insertion of headphones
  • Auto stop/session when headphones are removed
  • Compatible with kiosk system software
  • Fully customizable through JAWS scripting
  • Full functionality even when an internet connection is not present
  • Custom welcome message
  • Multi-language/Multi-voice JAWS support
  • Standard keypad integration
  • Customized button functionality

Watch the JAWS Kiosk video to observe it in action.

Watch the JAWS Kiosk video
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KioWare for Windows Version 8.24 with KioTouch

kioware kiotouch

Kiosk Software Touchless Kiosk Applications

6/18/2020
YORK, PENNSYLVANIA — A new version update of KioWare for Windows has been released. Version 8.24 for Windows is now available with many improvements that work toward the company’s goal of constantly improving user experience.

KioTouch™ Integration

KioTouch™ is a touchless interface solution for self-service kiosks and is now integrated into KioWare for Windows. KioTouch™ allows end-users to interact with the kiosk through their mobile device and does not require they touch the surface of the kiosk at all. Click here to learn more about KioTouch™.

Implement FreedomPay EMV

KioWare, once again, expanded its EMV toolbelt by adding support for another EMV chip processor.

More Options for Error Handling Page

KioWare now has more options for error handling including displaying the error page, an option to do nothing, displaying an error page if there is no content, and displaying a simple message if necessary.

Add Option to Disable VK Click Sound

The virtual keyboard within KioWare now has the option to enable and disable the “click” sound that plays when interacting with it.

Add PDF Support to Attract Looper

KioWare has added the ability for network administrators to add PDF files to their attract screen loopers making the software more file-diverse.

Update to Latest Agora SDK

KioCall now supports the SDK – Agora version 3.0 release.

Update to Chrome 81/CEF 4044

KioWare has been updated to be compatible with the recent Chrome 81 release.

Analytical Design Solutions, Inc. dba KioWare has been in business since 1991 providing IT consulting to businesses of all sizes, is located in York, Pennsylvania, and is a worldwide market leader in self-service kiosk and purposed device markets. KioWare is kiosk system software that kiosk applications are built on and is used in over 13,000 projects in over 120 countries with project deployments that range from a handful to many thousands of kiosks.

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UV UVC Antibacterial

UV Kiosk

UVC UV-C Antibacterial Solutions

This is our general synopsis page of UV Resources and information.

UV-C Antibacterial Light

Another antibacterial tool is UV-C light. It however has many cautions.

UV-C News

    What Are Germicidal Lamps?

    Germicidal lamps emit radiation in the UV-C portion of the ultraviolet (UV) spectrum, which includes wavelengths between 100 and 280 nanometers (nm). The lamps are used in a variety of applications where disinfection is the primary concern, including air and water purification, food and beverage protection, and sterilization of sensitive tools such as medical instruments. Germicidal light destroys the ability of bacteria, viruses, and other pathogens to multiply by deactivating their reproductive capabilities. The average bacteria may be killed in 10 seconds at a

    Blade UV-C cleaner
    The handheld, portable UVC Blade deactivates bacteria, viruses and fungi in hard to reach places and in environments that only need occasional exposure to UVC light. It is also an effective solution for mold remediation.
    The Blade features an on/off safety switch, and a comfortable handle that minimizes grip discomfort.
    Hazard and Risks from Germicidal Lamp UV Radiation

    UV radiation (UVR) used in most germicidal bulbs is harmful to both skin and eyes, and germicidal bulbs should not be used in any fixture or application that was not designed specifically to prevent exposure to humans or animals. UVR is not felt immediately; in fact, the user may not realize the danger until after the exposure has caused damage. Symptoms typically occur 4 to 24 hours after exposure. The effects on skin are of two types: acute and chronic. Acute effects appear within a few hours of exposure, while chronic effects are long-lasting and cumulative and may not appear for years. An acute effect of UVR is redness of the skin called erythema (similar to sunburn). Chronic effects include accelerated skin aging and skin cancer. UVR is absorbed in the outer layers of the eye – the cornea and conjunctiva. Acute overexposure leads to a painful temporary inflammation, mainly of the cornea, known as photokeratitis. Subsequent overexposure to the UV is unlikely because of the pain involved. Chronic exposure leads to an increased risk of certain types of ocular cataracts. Working unprotected for even a few minutes can cause injury. It is possible to calculate the threshold for acute effects and to set exposure limits. It is not possible, however, to calculate threshold for chronic effects; therefore, because no exposure level is safe, exposure should be reduced as much as possible.

    UV-C Handheld Blade FAQ

    1. How does one use it?

    With the Blade unit, all you need to do is get it as close to the surface as possible and pass it over the surface. Being one inch away, a few seconds exposure kills all bacteria and virus.

    1. How long does it take?

    Some take a little longer than normal but a few seconds is plenty if 1 inch away

    1. What is the wrong way to use them?

    You don’t shine the light up or at anyone and the operator should wear safety glasses which we include with every unit

    1. How does it handle oily fingerprints and smudges?

    The surface should be wiped down for the best application

    1. These should be used in off-hours when no customers or patients around?  Example: the front lobby of VA where check-in’s are taking place.

    They can be used 24 hours a day, you just need to have people stand back while you run the unit over the surface

    UV-C Resources

    From Our Award Article – Link

    Last Updated on 

    Editors Note: Back in 2016, four years ago, we were given an award for developing UV-C technology embedded in a patient check-in kiosk. We looked at many potential solutions, and the final two candidates were UV-C and Copper. Copper has some real advantages, and it has the data and the approvals to go along with it. Like any other solution, though, it has its disadvantages. It kills bacteria, but the rate of kill is slower. It is safer, but it is more expensive. A targeted, comprehensive approach to battling bacteria is the best approach. In the end, for the kiosk, UV-C was the clear winner.

    The question might be why were more not sold then. Good question. And we think the answer is again, a combination of factors. The two primary ones are 1st; there was no subsequent independent lab testing. That costs money, and a small company must be frugal—secondly, the cost premium. Too often, customers, even those in the public health sector, see the least price, and make the short term cheaper selection.

    Four years later, they are maybe adding all types of antibacterial protection, and issuing press releases how they are “now” better serving their patients. They could have been sending out PRs that from the get-go, they have always cared. Plus they would’ve saved the additional money. And likely, fewer patients might have been infected at the hospital.

    For a full wrap on antibacterial solutions, including Copper and UV-C, see the main Antibacterial page here onsite. We’ve included at the bottom of the article below, the useful UV-C links.

    Our recommendations for these technologies at the current time?

    • Copper plodding on fixtures, handles in facilities is a good idea
    • Spot cleaning with handheld UV-C during maintenance cycles is good
    • There are now UV-C systems for ceiling lights which sanitize the air in the room (think sitting in a dentist office or chair e.g.)

    The following is the originally posted press release from 4 years ago.

    Videos

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    Telehealth Kiosks — Compunetix and KIOSK Information Systems Partnership

    kiosk-logo-kis-hero-enh-sq

    From PRNewswire Jun2020 –

    Enabling Innovative Telehealth Solutions on Digital Kiosk Devices – Information Systems

    MONROEVILLE, Pa., June 17, 2020 /PRNewswire/ — Compunetix is pleased to announce a partnership with KIOSK Information Systems (KIOSK) to deliver Video Call Center™ (VCC) on digital kiosks. Compunetix Video Call Center (VCC) for Healthcare is a browser-based, real-time voice and video workflow solution for healthcare providers that need to remain available to their patients in a safe and secure manner. Built on WebRTC technology, VCC supports high definition video connections, secure and encrypted media and data connectivity, video call transfer and routing, and mobile access via smart devices such as phones and tablets. This HIPAA compliant solution enables secure communication with no download or application installation.

    With one touch, patients have instantaneous access to an active network of medical professionals throughout the world. Rather than waiting for help and further constraining limited resources, patients can use a kiosk to get secure, face-to-face virtual assistance. This digital approach to patient care is gaining adoption as a preferred mode of communication as more people opt for the direct connection and convenience that technology provides.

    “With greater volume and complexity of patient needs, healthcare organizations need better ways to connect with patients at scale that can enable a more personal experience while at the same time improve operational efficiency. In partnership with Compunetix, our joint telehealth solution offers healthcare facilities and insurance providers the ability to help patients, face-to-face virtually – from service questions to advanced care access – all without the need to travel or wait at high traffic facilities,” shares Kim Kenney, President of KIOSK Information Systems.

    “As the global leader in self-service systems for businesses, KIOSK provides a flexible new platform for our Video Call Center solution, especially in the healthcare markets where the combined solution offers a powerful and accessible new paradigm for distributed services,” explains Gerard Pompa, Compunetix Senior Vice President and Manager of the Communications Systems Division.

    As healthcare organizations look to technology for better ways to connect with patients, Compunetix and KIOSK can enable an improved and more efficient experience. We are pleased to be exhibiting at this year’s ATA Virtual Conference and Expo. ATA2020 is the world’s largest telehealth innovation event. Join us and other providers, developers, and leaders as we come together virtually to have an in-depth, thoughtful, critical discussion about the future of health.

    About Compunetix: For over 50 years, Compunetix has been providing advanced communications solutions all over the world, building and maintaining a reputation for reliability, customer service, product quality, and technological excellence that others simply cannot match. Compunetix is the leading developer of converged VoIP, voice, video, and data collaboration and conferencing applications for service providers, government, and corporate enterprise markets. Combined with world-class support and innovative professional services, Compunetix delivers the right solution, every time.

    For more information, contact Robert Haley at [email protected] or visit www.compunetix.com

    About KIOSK Information Systems: KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With over 27 years of experience and 250,000+ kiosks deployed, KIOSK is the trusted partner of Top 100 Retailers and Fortune 500 clients; delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services. We offer an innovative portfolio of kiosk solutions along with managed services and IoT capabilities to ensure a seamless user experience. Learn more at kiosk.com, 800.509.5471

    SOURCE Compunetix

    Contact KIOSK For More Information

    [contact-form to=”[email protected],[email protected]” subject=”KIOSK Telehealth”][contact-field label=”Name” type=”name” required=”1″][contact-field label=”Email” type=”email” required=”1″][contact-field label=”Website” type=”url”][contact-field label=”Message” type=”textarea”][/contact-form]

     

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    Conversational AI Kiosk – Valyant AI & KIOSK Information Systems

    Bitcoin ATM Bitcoin Kiosk – Bitstop and KIOSK Information Systems Partnership at NRF

    Posts2025: 3,035

    Hawaiian Airports Launch New Check-In Kiosks with Self-Adhesive Bagtag Printers

    self-adhesive bag tag printers

    Self-Adhesive Bagtag Printers For Airline Check-In Kiosks

    Read full article at Airport Improvement website Apr2020 — To accommodate the tags’ unique adhesive, Embross partnered with printer manufacturer Custom to add special rollers to its VelocityOne kiosks.

    Author: Mindy Hamlin
    Published in:  March 2020

    The ticketing lobby at Daniel K. Inouye International Airport (HNL) on the island of Honolulu was transformed late last year with fresh finishes and updated check-in kiosks that print a new breed of bag tags. Podium panels now feature custom graphics designed by a Maui tattoo artist.

    The new self-service kiosks, 54 in all, allow passengers to check themselves in and print their own tags for checked baggage. But you won’t find backing paper from the tags strewn about the floor or overflowing from garbage cans. The new kiosks at HNL print self-adhesive bag tags designed to save time and reduce waste. A special adhesive sticks the two sides of each tag together, but does not stick to bags, floors or passengers’ fingers and clothes.

    The kiosks and bag tags are part of a multimillion-dollar initiative launched last year by Hawaiian Airlines to renovate lobbies at five airports it serves. Updates have also been completed at Lihue Airport on the island of Kauai, Kahului Airport on Maui, and Hilo International Airport and Kona International Airport on the “big island” of Hawaii.

    facts&figures 

    Project: Terminal Lobby Renovations

    Locations: Daniel K. Inouye Int’l Airport, Honolulu; Lihue Airport, Kauai; Kahului Airport, Maui; Hilo Int’l & Kona Int’l Airport, Hawaii

    Funded By: Hawaiian Airlines

    Project Management/Design Architect at HNL: Landrum & Brown

    General Contractor: Hensel Phelps

    Kiosks: VelocityOne, by Embross. Bag Tag Printers by CustomAmerica

    Bag Tags: eezeetags, distributed in the U.S. by Gateway Business Communications

    Signage Construction & Installation: Blue Skies Global

    Podium Panel Design & Wall Motifs: Keone Nunes

    Digital Signage: CDW

    The renovation projects were spurred by the need to replace aging check-in kiosks; but the airline also took the opportunity to find new ways to improve the passenger experience.

    “The kiosks were about 10 years old,” points out Randy Arnold, Hawaiian Airlines’ project manager. “They typically only last five years, but we pushed them to the limits because we wanted to make sure the lobby design for each airport was just right.”

    Posts2025: 3,686

    Patient Check In Kiosk FAQ – Essential in Hospitals and Clinics

    Healthcare Kiosk FAQ

    healthcare kiosks

    The future of telehealth depends on our ability to make it as convenient and seamless as possible to deliver healthcare on-demand, and healthcare kiosks do just that

    From Frank Mayer blog Apr2020

    As news reports detail the impact COVID-19 will have on our population and the healthcare system that serves it, many medical facilities have put systems in place to streamline services and keep frontline workers safe.  Once the pandemic ends, these same procedures will remain, with clinics and hospitals looking to invest in strategies to maintain efficiency and facilitate patient and employee health.

    Emergent technology like healthcare kiosks will be especially important to care providers moving forward, helping to restructure patient check-in, keep staff protected from communicable diseases, and offer easy telehealth options to less critical cases.

    Healthcare kiosks streamline patient check-in

    Simplifying processes continues to be an essential focus for the healthcare system, with facilities relying on websites to distribute information and nurse lines to vet cases that need to be seen immediately.  These same types of efficiencies can be carried out in waiting rooms.

    Offering patient check-in kiosks gives people control over their own registration process, ensuring less errors in recorded personal information and providing easy means to apply copays or pay bills at the kiosk.  Streamlining these procedures frees front desk staff from data entry and allows them to focus on other tasks like scheduling or answering questions.

    Delegating more control over the check-in process to the patient ensures hospital or clinic staff can concentrate on what’s most important – providing top medical care.

    Minimize human-to-human contact with medical kiosks

    The extensive spread of the novel coronavirus has spurred significant conversations about keeping public-facing employees safe in a variety of industries.  This issue is especially vital in the healthcare industry where essential front desk staff are tasked with checking in potentially ill patients.

    This greater awareness of human-to-human contact will live on with new measures to safeguard employees. Medical check-in kiosks can provide an important solution to the goal of maintaining proper social distance.

    When patients can check in at a self-service kiosk, counter staff no longer risk being exposed to germs from sick individuals.  Additionally, healthcare kiosks are easily disinfected.  Staff can be tasked with cleaning the units, or kiosks can be outfitted with special attachments to hold sanitizing wipes or gel for patients.

    Expect a solid future for telemedicine kiosks

    As hospitals and clinics concentrate on keeping non-emergent illnesses out of facilities in order to make room for more critical cases, the use of telehealth options has increased.

    With that, people are gaining a greater comfort level using alternative healthcare methods to communicate with a physician.  In the future, telehealth kiosks placed in private areas of locations like pharmacies, schools, big box stores, and large businesses will not only provide access to medical care, but can be outfitted with special tools to help doctors retrieve necessary information like body temperature and blood pressure.

    Telemedicine healthcare kiosks can also provide convenience to places with immune-compromised or elderly individuals like group homes and assisted living care facilities.  These telehealth kiosks can provide on-site care easily and efficiently, reducing the need to risk exposure at a clinic or make travel arrangements for seniors to visit the doctor.

    Conclusion

    The pandemic has been a catalyst for innovative healthcare solutions to keep operations moving efficiently while ensuring safety is a top priority.  When communities begin to emerge from the shadows again, expect beneficial technologies like patient check-in kiosks and telemedicine options to be a new expectation in the future of healthcare.

    Contact [email protected] for more information

    Related Links

    Posts2025: 3,714

    KIOSK IoT Kiosk Remote Monitoring Platform

    Kiosk KNECT Logo Image

    Kiosk Information Systems Remote Monitoring

    “KNECT IoT Platform” provides enhanced dashboard features, scalability, and IoT alert campaign automation

    Kiosk Information Systems logo

    KIS Kiosk Information Systems logo

    LOUISVILLE, Colo.–(BUSINESS WIRE)–KIOSK Information Systems (KIOSK) is announcing KNECT IoT, an enhanced kiosk remote monitoring application for real-time visibility of an unattended kiosk deployment. Since 2016, KIOSK’s Managed Services Team has offered cloud-based remote monitoring capabilities, providing instantaneous machine dialogue tied to system connectivity, software application status, and component-level visibility.

    KIOSK president Kim Kenney notes, “The new features within KNECT IoT raises the standards on what customers can expect from their Remote Management System (RMS) when they deploy digital kiosks throughout their business network and service delivery channels. Enhancements in the KNECT IoT RMS dashboard, reporting capabilities, analytics, and IoT alert campaign automation enables simplified optimization of ongoing machine dialogue and automation of alert actions. Providing a holistic view of all customer-defined performance metrics and alerts on a single pane of glass helps pinpoint problems and accelerate resolution actions. These capabilities are essential to consistently achieving solution uptime KPIs in the 98 – 99.5% range.”

    The enhanced dashboard provides an intuitive system health summary with easy visual cues on how to isolate service issues needing attention. User interface improvements provide visual “drill-downs” in just a few clicks facilitating faster diagnostics and remedy information. KNECT IoT is readily scalable enabling deployers to add thousands of kiosk endpoints with no performance degradation. The added filtering capabilities further simplify managing deployments at scale, allowing managers to isolate analysis and reporting on different groups of kiosks, types of components, transaction data, etc.

    KIOSK Managed Services Director Jeff Collinsworth shares, “Among the KNECT IoT features most appreciated by our customers and our KIOSK Managed Services Team is the capability to set automated IoT alert campaigns. The platform enables us to easily design the alert actions and notifications using a drag and drop interface. Setting up ‘IF / THEN’ process flow automation upfront makes the whole alert management process consistent, simple, and timely.” For example, if a bill acceptor is approaching a max capacity status an alert can be sent to a store associate immediately. If after 15 minutes, the bill sweep has not occurred, then a second alert escalation might be sent to next level management. Collinsworth adds, “My team typically helps customers configure these campaigns before the deployment goes out, with the ability to adjust later. It helps us configure alerts like system re-boots that KIOSK’s Managed Services Group can remotely execute, while also streamlining in-store escalation alerts for hands-on routine action resolution” (i.e. printer paper, cash sweeps, etc.).

    KNECT IoT is tied to KIOSK’s KNECT Hardware Integration Module (HIM), supporting 40+ kiosk components with application program interfaces (APIs) facilitating machine-readable alerting from barcode scanners, printers, payment devices, document scanners, and many more mainstream transaction devices. The HIM has exposed APIs that developers may license for immediate access to technical API documentation, turnkey code, test suites, and best practices to accelerate component interoperability in development. KIOSK clients who have licensed these APIs cite a 50% reduction in development cost and duration. To learn more, contact KIOSK at 800.509.5471 for a demonstration or quote.

    About KIOSK Information Systems:

    KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With over 27 years of experience and 250,000+ kiosks deployed, KIOSK is the trusted partner of Top 100 Retailers and Fortune 500 clients; delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services. We offer an innovative portfolio of kiosk solutions along with managed services and IoT capabilities to ensure a seamless user experience. Learn more at kiosk.com, 800.509.5471.

    Contacts

    KIOSK Press Contact:
    Cheryl Madeson, 303.661.1648
    [email protected]

     

    Posts2025: 3,892

    People – Top Ten Women in Restaurants

    From Hospitality Tech MURTECH awards 2020 – By Anna Wolfe, Senior Editor – Restaurants – 05/15/2020

    A billion-dollar digital channel, the most successful limited-time offer in a brand’s history, and a platform that empowers restaurants to take charge of their businesses online: These are just three noteworthy accomplishments from the winners of Hospitality Technology’s 2020 Top Women in Restaurant Technology Awards.

    Sponsored by Tillster, the awards were presented at MURTEC in Las Vegas on March 10, and recognize women who are making their mark in a male-dominated industry. In the coming weeks we will be profiling each of the 10 honorees in-depth on hospitalitytech.com. Here is a preview of this year’s class of honorees.

    LIFETIME ACHIEVEMENT

    Nicole West

    Nicole West

    BUILDING BRIDGES DIGITALLY

    As Vice President, Digital Strategy and Product at Chipotle Mexican Grill, Nicole West has driven some of the company’s most innovative initiatives including Chipotle’s award-winning app and website, and the addition of digital make lines at most restaurants. By providing a dedicated make line for digital orders, Chipotle has increased order accuracy, effi-ciency and speed. Digital make lines have also increased the employee experience by making it easier and more en-joyable to fulfill digital orders. Her dedication to creating a seamless customer experience has helped Chipotle win in the digital space, which was a $1.4 billion business in 2019.

    Susan Carroll-Boser

    Susan Carroll-Boser

    DEVELOPING TECHNOLOGY & PEOPLE

    Susan Carroll-Boser started her career with White Castle in 1994 as a systems administrator. Now, as the vice president of technology,  she’s responsible for the company’s technology strategy, leading the tech shared services, IT and informa-tion services departments.With a constant drive to find solutions, she has led the development of internal and external apps, and introduced AI into White Castle’s technology infrastructure. Developing the technologies and the people to support them are at the heart of her role at White Castle. “As a 99-year old family-owned business,” she says, “the one constant in all our progress remains taking something complex and getting it to elegant — easy to use, easy to understand and representative of our vision, to feed the souls of craver generations everywhere.”

    Malia Alley

    RISING STARS

     

    Malia Alley
    DELIVERING ON COMPLEX INITIATIVES
    From 2017-2019, Malia Alley, Senior Manager — Digital, Taco Bell, successfully led the national rollout of upgraded network infrastructure to more than 6,500 U.S. Taco Bell locations. Network up-grades have stabilized restaurant systems, provided faster bandwidth for in-restaurant applications, accelerated use of customer Wi-Fi and helped grow digital sales of off-premise mobile and delivery orders, as well as growing in-store digi-tal sales from kiosks. Alley now leads the technology teams that will support the brand’s one-on-one customer market-ing platforms and is leading the launch of loyalty.

    Richelle Anderson

    Richelle Anderson
    CREATING WINS FOR OPERATORS
    Richelle Anderson, OneDine’s Chief Operating Officer, has cut customer onboarding from as long as eight weeks to as short as two weeks, improving customer satisfaction and company growth. Anderson says she is most interested in how operators are using data to evaluate and respond to customer habits for the purpose of improving the guest experience. “The combination of gathering and acting on data to better serve customers while giving them more control in ordering and payment processing is the technology I am most excited about because it creates a win for operators, servers and guests,” she says.

    Sharon Evans

    INNOVATORS

     

    Sharon Evans

    MANAGING DISRUPTIVE TECH WITH FINESSE
    As an executive program manager at Dine Brands Global, Sharon Evans manages the execution of Dine Brands’ most innovative and disruptive programs related to cloud integrations, mi-croservices and restaurant technology transformation. Evans is driving Dine Brands to think “smarter” about program implementation. She’s a key part of usher-ing in Dine Brand’s next generational technology pro-grams. And h covering point of sale, cloud integrations, and guest data activation. Her programs have stayed under-budget and on-schedule.

    Sarah Kabakoff

    Sarah Kabakoff

    DEFINING DATA STRATEGIES
    As Director of Enterprise Solutions at Toast, Sarah Kabakoff has established herself as an expert in digital strategies, customer data analytics, restaurant operations, and point of sale. For the past three years, she has been designing tech-driven solutions to support the restaurant enterprise and assisting customers. Kabakoff has played a significant role in closing thousands of deals. She’s helped operators solve challenges with their digital experience, helped engineer restaurant menus to provide speed, and helped to enable a cashless model.

    Leslie Leaf

    Leslie Leaf
    IDENTIFYING THE RIGHT PEOPLE, PROCESSES AND TECHNOLOGIES

    As Chief Customer Officer at Revel Systems, Leslie Leaf drives client and partner success. By identifying the right people, processes and technologies, Leaf has helped Revel see real benefits by reducing the company’s call volume. Prior to bringing Revel’s customer support in-house, Revel had more than 300 outsourced agents who received 8 calls per day, but only resolved 3 tickets. Fast-forward 24 months, Revel is at 77 agents who answer 20 calls and resolve 15 tickets per day. As a result, Revel has achieved 750% improvement on ticket KPIs and 150% improvement on call volume KPIs, all with 25% of the headcount.

    Krystle Mobayeni

    Krystle Mobayeni

    SOLVING PROBLEMS THROUGH DESIGN AND TECHNOLOGY

    Krystle Mobayeni spent 12 years working as a digital designer at some of New York’s top agencies. She noticed that existing technology fell short of restaurant needs. Oftentimes, technology drove a wedge between the restaurant and the guest − and nobody was looking out for the best interest of the restaurant. She changed all of that when she launched BentoBox in 2013. With her rad skills in design and technology, she created a hub for restaurants to engage with the customers through a singular place: their website. BentoBox is used by more than 5,000 restaurants worldwide.

    Catherine Tabor

    Catherine Tabor

    POWERING DIGITAL TRANSFORMATION STRATEGIES

    Catherine Tabor is the Founder and CEO of Sparkfly, an offer management platform that helps restaurant marketers improve customer acquisition and loyalty programs by connecting real-time consumer behavior with online and in-store sales. She has worked with more than 65 retail and QSR brands, powering more than 10,000 locations with more than 100 million transactions. Tabor believes she’s solved how restaurants can transform their legacy POS systems and investments into an asset that powers digital and in-store marketing programs.

    Felicia White

    Felicia White

    NEW LMS + LTO = BIG WIN

    Felicia White, Senior Director of Train-ing and Development at Church’s Chicken, led the most successful limited-time offer rollout in years, resulting in double-digit increases in sales and transactions. Church’s Chicken was able to achieve a 90% increase in training completions at the unit level, while closing a persistent knowledge gap between corporate stores and franchise locations. Church’s Chicken improved communication with team members and doubled engagement with their restaurant app. The program was so successful, Church’s Chicken is planning to launch it again.

    Posts2025: 2,329

    JAWS Accessibility Kiosk – Mitigate Your Website Liability

    Kiosk Meaning Kiosk Definition image

    From the THEPACIELLOGROUP website and Matt Ater  — March 2020

    Editors Note:  It is a fact that more than ever before companies are relying on the website to service customers.  But are all customers being served?  Liability for accessibility is the #1 concern for corporate websites. Let Vispero help guide you.

    JAWS Accessibility: Selecting the Correct Input Device

    Posted on Thursday, 5 March 2020 by Matt Ater of Vispero

    One of the key things to consider when striving to make your kiosk accessible is selecting the appropriate input device. Unsurprisingly, a touch screen may not be the right input for people with disabilities. While someone may be able to use an iPhone touch screen, it doesn’t mean they can navigate a self-service kiosk with touch screen navigation. Instead, other methods of input must be identified in order to allow someone to successfully interact with the kiosk.

    We know that many ATMs use touch screens today. Additionally, they have also incorporated a (numeric) telephone keypad. Some even have additional buttons located on the sides of the screens. When using an ATM, a person who is blind would initiate the use of the keypad by inserting headphones. This turns on the text to speech mode and allows for interaction to occur through the numeric keypad instead of the touch screen. The customer will be given options like “press 1 for withdraw” and “would you like a receipt? Press 1 for Yes and 2 for No”.

    In this scenario, it makes sense in an ATM to use a numeric keypad. If the user needs to type in numbers, they are at their fingertips.

    Let’s look at something more complex. If a user were to utilize a self-service kiosk to check-in at the airport, it may be more useful to include arrow keys and a select key. The user would still need a headphone jack for the text to speech. There are several commonly used input devices by Storm Interface used at airports today.

    I recently used one of these airline kiosks to check-in to my flight and check a bag. I won’t discuss the overall experience of the check-in process and some of the accessibility issues in this post, rather maintaining my focus on the input device available. One of the screens had a “select your destination airport” input. As a low vision user, this required me to use right or left arrows to navigate through the alphabet and press select on the three letters of my airport code. This input option was suitable, though it did take some time to complete. In this scenario, with limited input needs, it is not practical to provide a QWERTY keyboard for data input.

    JAWS Accessibility Kiosk Video

    Next, let’s discuss quick serve restaurant (QSR) kiosk experiences. In this example, you have a kiosk which displays menus that change throughout the day, depending on the meal being served. Let’s imagine a user wants to select a breakfast sandwich and a cup of coffee. The screen has 10 choices on the left. One of the choices is breakfast. In this case a user who is blind or has low vision could use something like the AudioNav or AudioNav EF for data input. Both have small footprints and include a headphone jack. They have Arrow keys with a Select key in the middle. The user could press the Right Arrow to move forward until they hear “Breakfast”. Once they press the Select button, they would have 25 different items to choose from. The Right Arrow could be used again until they hear the filter for breakfast sandwiches. Again, the Right Arrow is pressed until they hear “Sandwich” and press the Select key again. If the customer uses headphones and the kiosk is enabled with text to speech, they should hear “one breakfast sandwich added to your cart”. This example shows how using something with Arrow keys and a Select key will allow the user to move through a self-service application such as a QSR app.

    What other types of input could you encounter?

    Let’s consider a healthcare clinic. If a patient were to check into a healthcare clinic via a self-service kiosk, it is likely they would be entering a significant amount of personal data. In this case they may be required to their name, birth date, medical number, and more. A touchscreen with onscreen keyboard would not be a good option for this type of entry. Instead, the kiosk should include a QWERTY keyboard and headphone jack for audio.

    Kiosk deployers will want to do proper testing with end-users on the selection of an appropriate QWERTY keyboard. Important features for the keyboard to include may be proper markings on home row keys. Additionally, arrow keys should have proper spacing around them.

    Where might you use a numeric or telephone keypad on a kiosk?

    A numeric keypad may be useful in ticket or theater kiosks. Many theaters today require patrons to select a seat when purchasing a ticket. In this case it may make sense to explore alternative input devices, such as a numeric or telephone keypad with a headphone jack. This input option would be similar to the one found at an ATM, where pressing numbers on the keypad allows the user to make a selection.

    The primary thing to consider when selecting an input device for self-service kiosk use is to understand the kiosk application workflow and what type of user interaction and input will be required. Ensure that testing includes people with disabilities. In addition, it is important that the application is tested for functional accessibility and all input and selection items should meet WCAG AA.

    Take a look at JAWS Kiosk and what it offers.
    Read more about kiosk accessibility from the JAWS Kiosk team.

    More from Vispero on JAWS Accessibility Kiosk Software

    Need help with your specific accessibility needs? Contact Us

    Posts2025: 2,531

    Self-Service Kiosks — Reducing Risk of Virus Transmission

    kiosk maintenance

    Excerpt from Olea Kiosks website March 2020

    Since the onset of COVID-19, there have been many questions posed about how to help mitigate the spread of the virus. How much worse the situation gets depends on our ability to contain and mitigate risk as it relates to the people and places we visit.

    That being said, we’re all being encouraged to limit our exposure to large venues with vast numbers of people.  Public health officials are advising we limit our person-to-person interaction to reduce the probability of contact between persons with the virus, and the spread of airborne particles to minimize transmission from one individual to another.

    As we limit human to human interaction to reduce the risk of transmission, we, as an industry, can talk about the value of continuing many day-to-day tasks by moving that interaction to a more preferable human to machine interface like kiosks.

    Limit Person-to-Person Interaction

    Self-service kiosks, in any environment, can help to limit person-to-person interaction, in turn, reducing the risk of transmission of disease or virus between staff and patients or guests. Because most person-to-person interactions occur within close proximity, and often entails talking, the passing back and forth of credit cards or some other form of payment, and a receipt, it escalates the chances of exposure.  The preference is for patients or guests to interact with a Kiosk rather than with staff at the reception desk.

    At a reception desk, the risk escalates because lines are more likely, there is interaction between the staff and guest, and viruses can linger in the air and on the desk. While the desk can be cleaned between guests, it’s challenging to wipe the surface and maintain guest flow at the same time. However, this can be easily done with a kiosk.

    Kiosks, used in any situation, can limit the contact between staff and guests.  This is true for Healthcare providers with check-in kiosks, ticketing kiosks at movie cinemas or amusement parks, food ordering kiosks, transportation, parking and just about any application you can think of.

    Antibacterial and antimicrobial cleaning and disinfecting for self-service kiosks

    o Place anti-bacterial wipes at the kiosks for users to perform a cleaning before/after their use.
    o Having hand sanitizer to use before and after kiosk use will also help to mitigate the transfer of microbes from person to person via the kiosk glass touchscreen.
    o Consider having a staff person come in periodically during the day/peak times to perform some of the activities listed below to instill additional confidence in users.

     

    Read full article at Olea Kiosks website

    Posts2025: 2,578

    ID Verification Case Study — Law Enforcement Scanners Case Study – TokenWorks

    id scanner idwedge kb

    We saw a recent fulfillment order for one of our ID Verification members and wanted to highlight it. Highly recommended solution and complete jurisdictional support.  For more information visit Tokenworks and speak with Charles.

    Tokenworks General Info —

    ID Verification Systems

    An excellent solution for liquor stores, convenience stores, bars and nightclubs looking to protect their licenses. These scanners help protect businesses from unnecessary liabilities associated with selling age-sensitive products. Our age verification scanners work on IDs from all 50 states and military identification quickly and reliably.

    IDWedgeKB Info

    tokenworks idwedgekb

    click for larger

    Plug the IDWedgeKB™ into any computer USB port, scan a Driver’s License or Credit Card and transfer contact or payment information to the screen instantly.

    The IDWedgeKB™ form filler desktop solution scans drivers licenses, ID cards, credit cards and other magnetic striped cards and fills computer forms with information from the card automatically using our IDFill technology! Plugged into any USB port and recognized as a keyboard, the IDWedgeKB™ extracts contact and payment information fields from driver’s licenses, debit/credit cards, membership cards and student IDs and sends them to the flashing cursor on ANY computer.

    Demo of ID Verification

    For This Project

    The developers are using Javascript we developed to make it VERY easy to deploy to 65 sheriff’s offices.  The javascript works in all major browsers and regardless of where the cursor is active on the webform.

    This means the hardware is zero-footprint installation (no drivers) and there is no application software installation. Apparently, their last project required hardware driver installation which drove them to find a zero footprint solution.

    The Project

    Here is the originating RFP

    Title: TOKENWORKS IDWEDGEKB SCANNER Number: FDLE SS 2048Version: 000Ad Type: Single Source Department of Law Enforcement Single Source TOKENWORKS IDWEDGEKB SCANNER Advertisement Number: FDLE SS 2048 Version Number: 000 Mod: 04-20-2020 09:51:01 Last Edit: Monday, April 20, 2020 at 09:52:24 A.M. Commodity:43211702 Magnetic stripe readers and encoders Please direct all questions to: xxxxxxxxxxxxxxxxxxxxxx   PHILLIPS RD TALLAHASSEE FL, 32308 Email: xxxxxxxxxxxx Any person with a disability requiring special accommodations at the pre-solicitation conference and/or bid/proposal opening shall contact purchasing at the phone number above at least five (5) working days prior to the event. If you are hearing or speech impaired, please contact this office by using the Florida Relay Services which can be reached at 1 (800) 955-8771 (TDD). The Department reserves the right to reject any and all bids or accept minor irregularities in the best interest of the State of Florida. Certified Business Enterprises are encouraged to participate in the solicitation process.

    For more information, you can contact Tokenworks directly here

    [contact-form to=”[email protected],[email protected]” subject=”Tokenworks Info”][contact-field label=”Name” type=”name” required=”1″][contact-field label=”Email” type=”email” required=”1″][contact-field label=”Message” type=”textarea”][contact-field label=”Telephone” type=”text”][/contact-form]

     

    Additional Project Examples

    ID Verification Tool LABOR EMPLOYMENT AND TRAINING ADMINISTRATION  Online ID Verification Services ARIZONA MARICOPA COUNTY COMMUNITY COLLEGE DISTRICT

    70 — ID Verification System AIR FORCE AIR EDUCATION AND TRAINING COMMAND — ONLINE ID VERIFICATION SERVICES ARIZONA MARICOPA COUNTY COMMUNITY COLLEGES

    Printing: Id Verification Flyer (Mvc) NEW JERSEY NEW JERSEY STATE DEPARTMENTS

    R–OHI ID & VERIFICATION PROGRAM ARMY
    Credit Assessment & ID Verification system WASHINGTON BENTON COUNTY PUBLIC UTILITY DISTRICT 1

    PRINTING: ID VERIFICATION FLYER (MVC) NEW JERSEY NEW JERSEY STATE DEPARTMENTS

    CUSTOMER ID VERIFICATION (CIV) SERVICE WASHINGTON SEATTLE, CITY OF (KING)

    ID Verification Service Renewal BTO19-52 WEST VIRGINIA WEST VIRGINIA STATE DEPARTMENTS

    ID Verification and Credit Scoring Services TENNESSEE KNOXVILLE UTILITIES BOARD
    ID VERIFICATION AND CREDIT SCORING SERVICES TENNESSEE KNOXVILLE UTILITIES BOARD

    CREDIT ASSESSMENT AND ID VERIFICATION SYSTEM WASHINGTON BENTON COUNTY PUBLIC UTILITY DISTRICT 1

    State of FL License and ID Verification HOMELAND SECURITY US CITIZENSHIP AND IMMIGRATION SERVICES

    PRINTING: ID VERIFICATION FLYER – NEW JERSEY MOTOR VEHICLE COMMISSION NEW JERSEY NEW JERSEY STATE DEPARTMENTS

    D — Sources Sought for HSPD-12 Compliant Personal ID Verification System NATIONAL GALLERY OF ART

    Social Security & Federal Tax ID Verification, Skip Tracing, Credit Check Capacity and Bankruptcy Research OKLAHOMA TULSA, CITY OF (TULSA)

    3rd Party Data Services – General Notice TREASURY INTERNAL REVENUE SERVICE

    Recruit Screening Background Checks NEW MEXICO SANTA FE, CITY OF (SANTA FE)

    C-130 Contract Depot Maintenance (UDLM/PDM) AIR FORCE AIR FORCE MATERIEL COMMAND

    63 — Security Equipment DEFENSE US SPECIAL OPERATIONS COMMAND

    63–Automated Key Control Systems at Fort Meade, MD and Fort Dix, NJ ARMY

    Notice of Intent to Award Sole Source – New England Aquarium COMMERCE NATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATION

    71 — Office Furniture & Installation DEFENSE DEFENSE FINANCE AND ACCOUNTING SERVICE
    Key Control System AIR FORCE AIR COMBAT COMMAND

    70–Computerized Key Control System HOMELAND SECURITY CUSTOMS AND BORDER PROTECTION

    R–INSURANCE ID AND VERIFICATION SERVICES /SOURCES SOUGHT NOTICE VETERANS AFFAIRS

    75 — COPIER PAPER – LIMESTONE ME; JIT DELIVERY DEFENSE DEFENSE FINANCE AND ACCOUNTING SERVICE

    WCF Security Support Services TREASURY

    Posts2025: 3,092

    Free List of Kiosk Companies – Be listed for free

    listly kliosk list

    Feb 2020 – We maintain a free “self-service” list out on Listly. Anyone can submit their company for inclusion as kiosk resource. It’s a pretty busy list.

    Here is the official description:

    Kiosk Industry Group association maintains this free list of resources for the self-service and kiosk industry. Included are manufacturers of hardware, software, devices such as touchscreens and printers, remote monitoring and management. Even financial services which can assist in financing your project. Kiosk Industry is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

    Examples

    Posts2025: 2,294

    Temperature Kiosk – Temperature Screening Kiosk Recommended Solutions by KMA

    temperature kiosk

    Temperature Kiosk Approved Solutions

    Editors Note 2021:  Recently we see where infrared kiosk reseller is suing their supplier of temperature kiosks due to inaccurate results.  Temperature kiosks enjoyed a large popularity initially but buying cheap meant that most of the product was Chinese-based and employed cheap temperature sensors.  The temperature kiosks being deployed as of late 2021 are now equipped with state of the art FLIR and other temperature sensors designed for people.  Many of the Chinese units also used Chinese software from Dahua for their facial recognition. Dahua and HIK Vision are both blacklisted by the Federal Government.

    Hygiene Theater Marriott

    temperature kiosk janus by Pyramid

    temperature kiosk janus by Pyramid

    Deploying temperature kiosks to take a temperature verification check has generated much interest recently.  Temperature verification kiosks could be one strategy for re-opening business and assuring customers and employees of safety. Or they could be what the CEO of Marriott calls “hygiene theater”

    There are three deployment models.

    1. One is what we call “hygiene theater”.  A lower resolution infrared scanner as a rule misses temperature variations but it does provide a certain psychological effect. We think we are ok is the intended effect.  These are single pixel or pixel array infrared screening systems. Independent test labs such as IPVM identified many as manufactured by BEM in China and being resold here by US companies. The sensors used (Melexis and Heimann) are designed primarily for microwaves, defrosters and A/C.
    2. The next level is higher resolution bolometers and they can be identified as having a much larger pixel set. These are available typically for under $3000.  Nanonation and 22Miles offer these, and with a full range of supplemental software.
    3. Finally we have thermal imaging camera solutions such as high-end FLIR. Kiosk Innovations in Colorado has a very nice unit that comes in multiple form factors.

    Caution: Some of the low end Chinese-supplied systems come with facial recognition embedded in the tablet and those algorithms and server “touches” can be with blacklisted Chinese firms (Dahua & HIKVision). In a medical setting that can constitute a severe HIPAA violation. The Chinese systems will often tell you that scanning multiple people at the same time is possible.  Not possible. Alabama wasted a million dollars.

    Example Video – High Resolution EBT Kiosk with Thermal Imaging

    Some general observations:

    • Forget outdoors unless highly controlled
    • Anyone who says they scan multiple people simultaneously will also sell you land in Florida…
    • Many of the low-end Chinese tablets come with facial recognition engine by Dahua. That introduces potential HIPAA violations.
    • The CDC recommended questionnaire is valuable to include.

    Disney Point of View (and reminds us of Marriott CEO point of view)

    Bob Iger, CEO of Walt Disney Co., is pondering what such a future would look like. Perhaps, he suggests, it would look like testing the temperatures of all of the guests before they enter the theme parks.

    “One of the things that we’re discussing already is that in order to return to some semblance of normal, people will have to feel comfortable that they’re safe,” Iger said in an interview with Barron’s. “Some of that could come in the form, ultimately, of a vaccine, but in the absence of that, it could come from basically, more scrutiny, more restrictions. Just as we now do bag checks for everybody that goes into our parks, it could be that at some point we add a component that takes people’s temperatures, as a for-instance.”

    Twitter reaction to the idea of testing all visitors before they are allowed inside the parks was swift and decidedly negative.  Full article

    Another industry looking to reassure is the airline travel industry.

    “And when international aviation does start up again, there will be a need to protect and reassure passengers. Hand sanitizer will likely need to be available throughout the airport, including at boarding gates. “And there is evidence that temperature control at airports reassures passengers, even though it is only a partial solution,” says Powell. “Likewise, routinely wearing masks is contrary to WHO advice but passengers may prefer cabin crew to wear them initially.”  See article on reassuring passengers from iata.org

    22Miles Temperature Kiosk Solution

    Mid-range bolometer temperature screening solution is the TempDefend from 22Miles. It comes with extensive application options and supports Windows and Android.  Click here to see that information.

    22Miles Temperature Kiosk Solutions

    • Available in 10″ and 22”
    • Digital Signage content distribution through 22MILES platform
    • Body Temperature testing on the screen
    • Can be used at the store entrance, hospital, corporate lobby, etc
    • Can integrate with guest check-in
    • Higher resolution temperature sensor (bolometer)
    • Facial recognition options
    • Visit our site for more information

    Olea Kiosks Temperature Kiosk

    There are many activities happening simultaneously to ensure a safe work environment.  The Temperature Sensing Kiosk reduces the risk of infection to your employees and costly and time-consuming contamination clean-up efforts.  Give employees and visitors the confidence to know you’re doing all you can do to protect them.

    The Temperature Sensing Kiosk provides a number of benefits to allow businesses to protect their most valued assets–their employees.

    • Stop infection at the door
    • Maintain a safe work/business environment
    • More hygienic than thermometers that require physical contact
    • Safer and more efficient than using a human resource to screen temperatures
    • Reduce stress and anxiety for employees and guests.

    Our Temperature Scanning Kiosk allows for efficient and accurate self-scanning of guests, patients, and employees as they enter your facility. Please contact us if you are interested in learning more or visit our webpage for temperature sensing kiosks.

    • 07/20 — Olea offers financing on temperature kiosks. $8 per day for a temp screening kiosk including shipping and extended onsite warranty when you finance. Compared to assigning and employee to scan everyone coming in the building not to mention safety it’s a no brainer really.

    Pyramid Janus Health Kiosk for Temperature Verification

    Developed to help enterprises comply with new strict health-check and social distancing expectations. The Janus Solution has been developed to help enterprises comply with new strict health-check and social distancing expectations in the current and post-Covid-19 landscape. Janus is a turn-key market-ready solution powered by the Truyo Privacy Rights Platform. Ensuring privacy and security for all user data, and corporate compliance with global privacy regulations.  Brochure Link

    EvLite Temperature Kiosk

    Screen customers and staff at the point of entry using our contact free, automatic temperature check station.

    • Face detection, can remind a user to wear a mask if not already
    • < 3 second detection rate using infrared technology
    • Accurate to within +/- 0.50c
    • Clear call to action 15” screen
    • Totally autonomous and contact-free
    • Simple to deploy compact design
    • Can be custom branded for any organization
    • Send an email to Evoke Sales for more information
    • Visit Evoke Creative website

     

    Insight Touch Temperature Screening

    The non-contact temperature screening system is used to reopen the business and is more safety. Are you interested? Please feel free to email us: [email protected] for more detail info.

    Honeywell Thermal Imaging

    CHARLOTTE, N.C., May 12, 2020 /PRNewswire/ — Honeywell today announced a new temperature monitoring solution that incorporates advanced, infrared imaging technology and artificial intelligence algorithms to conduct non-invasive, preliminary screening of personnel entering a facility.

    The Honeywell ThermoRebellion temperature monitoring solution can be rapidly deployed at the entryway of a factory, airport, distribution center, stadium or other commercial buildings to quickly and efficiently identify whether personnel exhibit an elevated facial temperature. As individuals pass in front of a high-resolution, thermal imaging camera, their skin temperature is automatically detected within two seconds and displayed on an accompanying monitor.

    Nanonation Temperature Screening Software

     Below are the links to Nanonation COVID-19 solutions, as well as a press release from our product launch.

    Frank Mayer and Associates, Inc. Temperature Screening Kiosks

    The kiosks combine best-in-class technology components, including TES America touch technology, to provide a commercial-grade solution with a long lifecycle for the business marketplace. TES America General Manager Gene Halsey says, “We are pleased to be involved in such an important project when employers are looking for answers during this unusually challenging time.”

    Frank Mayer and Associates, Inc. President Mike Mayer added, “By combining our core competencies, Agile Force, TES America, and Frank Mayer and Associates are going to market with more than just a temperature screening kiosk. We’re solving the problem of health screening while also improving operational efficiencies for companies and enabling a safer, more engaged workforce.”

    In partnership with Agile Force Inc. and TES America, LLC, we’re proud to introduce a full-service solution to the growing demand for remote temperature screening #kiosks. Read more about the contactless option designed to offer minimal disruption and promote privacy and safety. https://bit.ly/3cXFzxX

    Visit Frank Mayer and Associates, Inc. for more info.

    KioWare Solutions

    KioTouch Touchless Touchscreen Control

    See the quick demo of contactless no touch touchless kiosk software using just your mobile. Software for lockdown and non-touch “use your mobile” software.

    More information on KioTouch

    Screen Last Cleaned Customer Notification

    This new feature of KioTouch enables KioWare to track the number of user sessions, active time and total runtime since last cleaning, and have KioWare generate alerts based on two thresholds for each item: ie, a warning and error.  It can be displayed to the kiosk user via a toolbar control or via our API, and it can send alerts to KWS/KioCloud to enable management to schedule cleaning.  The maintenance staff enters a custom exit code to reset the counters when cleaning is completed.  More information.

    MORE SOLUTION PROVIDERS

    Kiosk Group

    For hybrid tablet iterations including iPad, Android and Windows

    KIOSK

    – all types of temperature check kiosks

    Parabit Systems

    – all types of temperature check kiosks

    TurnKey Kiosks

    – all types of temperature check kiosks

    DynaTouch

    – all types of temperature check kiosks

    Peerless AV

    – all types of temperature check kiosks

    Acquire Digital

    – software for all types of temperature check kiosks

    Qwick Media

    – all types of temperature check kiosks including sanitizer kiosks

    PROVISIO

    – lockdown software Android and Windows for all types of temperature check kiosks

    Emsar

    – Service and maintenance for all types of temperature check kiosks

    Mimo Monitors

    – all types of temperature check kiosks

    More Temperature Kiosk Articles

     

    Request for More Information

    If interested in temperature kiosks send us a note:

    [contact-form to=”[email protected]” subject=”temperature kiosk general”][contact-field label=”Name” type=”name” required=”1″][contact-field label=”Email” type=”email” required=”1″][contact-field label=”Telephone” type=”text”][/contact-form]

     

    More Related Links

    Contactless kiosk – temperature kiosk – Pyramid

    Temperature Check – 22MILES Thermal Sensing FAQ

    Tech Brief – Temperature Elevated & Body Temperature EBT

    Touch Screen Monitor Kiosks – Touchless

     

    Posts2025: 5,934

    Cash Kiosks — Innovative Technology Americas, Inc. joins KMA

    The image showcases eight innovative cash kiosks, each machine labeled with its designation: NV200 Spectral, Spectral Payout, Spectral BNF, NV200S + Safe Interface, Spectral TEBS, NV9 Spectral, NV11 Spectral, and NV22 Spectral.

    KMA is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). The kiosk industry association leads efforts to optimize self-service engagements using information technology. Membership is made up of representatives from the self-service industry who are interested in establishing and following common guidelines on accessibility.

    Rebecca White, VP Sales &amp; Business Development for Innovative Technology Americas said, “2020 is set to be an exciting year for us in the US and surrounding territories with lots of opportunities in the pipeline especially in the retail market. I am delighted to announce that we have become a premium member of the Kiosk Manufacturer Association (KMA) which will help us capitalize on these opportunities within the self-service and kiosk industry.”

    Innovative Technology The US arm of Innovative Technology has joined the Kiosk Manufacturer Association (KMA) as a premium member.

    Rebecca continued, “KMA Membership opportunities include networking with kiosk manufacturers and software providers as well as access to; member resources such as market research and trends, regulatory guidelines as published by the government and technology solutions such as AI and biometrics.

    Most importantly, together with other members, we will support an industry-led association which promotes the industry on an objective basis.”

    Concluding Rebecca commented, “Our retail, kiosk and self-service offering is continually expanding, and we have developed many new products with our Spectral Technology designed specifically for this market. Our core business is all about automating transactions in the most business efficient and cost-effective way.

    Our suite of highly secure cash validation, recycling and smart safe products offer numerous advantages such as, fast bulk note processing speeds, multi-denomination recycling and reduction in overall operation costs. We are particularly excited about our new ICU Age Verification and Facial Recognition device which can helps users manage the sale of age restricted goods to ensure compliance, plus intelligent AI algorithms can identify faces to control access. ICU does not require pre-registration or human intervention and quickly and accurately predicts age and identifies faces so is ideal for automated self-service and kiosk markets.

    Joining the KMA will give us the opportunity to network with key organizations within the industry and therefore introduce our new retail and kiosk portfolio to this growing hi-tech market. “

    About Innovative Technology

    Rebecca Brierley​
    Marketing Assistant
    Innovative Technology Limited
    Innovative Business Park
    Derker Street
    Oldham
    OL1 4EQ
    England
    T: +44 161 626 9999
    W: https://www.innovative-technology.com

     

    About KMA

    For more information about the KMA visit their website: https://kma.global/

    Posts2025: 2,390

    Kiosk Coronavirus Impact – CTS Furloughs 95%

    FOR IMMEDIATE RELEASE: MARCH 30, 2020
    Kandice Sanders
    Connected Technology Solutions (CTS)
    262-437-8096, [email protected]

    Connected Technology Solutions Temporarily Furloughs Staff Due to Coronavirus

    CTS Healthcare Kiosk Menomonee Falls, WI: Connected Technology Solutions (CTS), the local kiosk manufacturer, closed their facilities and furloughed 95% of their staff starting Monday March 23rd due to concerns of the Coronavirus. With only current crisis-level staffing, the company intends to re-open operations in accordance with state and local directives.

    Sandra Nix, President & CEO, stated “For the health and safety of not only our team members but our families and our communities as well, CTS is enacting a temporary furlough of most non-sales related staff. While we aren’t alone in enacting a temporary furlough, we are at the forefront of small to medium-sized manufacturers to do so. We’ve built an amazing team here and we need to look out for each other.

    This is an opportunity for us to step up and be leaders while protecting each other, our families and our community.”

    Overall, the crisis level staffing will be available to perform basic business functions and technical helpdesk support will continue to be available to CTS customers during the furlough. No production, research, development, 3D printing nor deliveries will be made during this time.

    About Connected Technology Solutions:

    Connected Technology Solutions (CTS) is the thought leader in branded user experiences including point of purchase kiosks, digital signage, interactive displays and retail fixtures, with an extensive roster of clients in the healthcare, retail, hospitality, transportation industries and more. Recognized for its outstanding creative talent and innovative engineering, the Wisconsin-based company has won numerous prestigious awards for its customized software and hardware design, implementation, and customer service and support since its founding in 2002. CTS is the parent company of CTS Healthcare Services and Mighty Touch. For more information, visit connectedts.com.

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    Posts2025: 2,502

    Self Service Kiosk FAQ

    Frank Mayer Approach Kiosk Family

    Common FAQ Self-Service Kiosk Questions

    • February 5, 2020
    • Dave Loyda
    • Full article on site

    Self-service kiosks continue to rise in popularity as a powerful tool benefiting businesses’ customer experience strategies.  With this surge in interest comes more inquiries about everything from payment options to ADA compliance.  Below, we’ve compiled a list of the most common self-service kiosk questions and their answers.

    Why should my quick-service restaurant invest in self-service kiosks?

    Self-service kiosks offer significant advantages to QSRs and fast casuals.  Not only do kiosks shorten wait times at checkout counters, but data shows kiosks can increase average ticket orders up to 30 percent due to cross-selling capabilities and the privacy units offer customers during the ordering process.  In addition, labor can be diverted to more customer-focused duties like expediting food or cleaning, which can directly impact your customer’s experience at your establishment. As more restaurants invest in the technology, patrons will expect their favorite QSRs and fast casuals to offer the same efficiency and convenience being offered elsewhere.

    I’m not a restaurant.  Does my business need self-service kiosks, too?

    Yes!  While self-service kiosks have been highly visible in the QSR industry, countless other verticals can utilize the benefits of this technology, too.  From wayfinding to registration capabilities, self-service kiosks offer unlimited opportunities for other industries like automotive, grocery, home improvement, retail, hospitality, cannabis dispensaries, and more.  In fact, having self-service technology can serve as a competitive advantage in a demanding retail landscape where the customer experience is a valued performance indicator. Make sure you’re setting yourselves apart from other businesses in your industry.

    What kind of payment is accepted at a self-order kiosk?  Do kiosks accept cash?

    There are a variety of payment options available for kiosks, and which ones to utilize depend on a business’ needs.  Most restaurant self-service kiosks accept credit cards and offer a “pay at the counter” choice for customers paying with cash.  However, as more QSRs and fast casuals explore kiosk programs, many are employing cash dispensing hardware to offer the full self-order experience and eliminate the need for patrons to stop at the counter.

    For other industries, payment options vary. Wayfinding kiosks may skip payment hardware altogether as their objectives are strictly to provide information and directions. And while it’s well-known that cannabis dispensaries are often cash-only, new payment and banking options could make credit card swipes common at dispensary kiosks in the future.

    Does my kiosk need to be ADA compliant?

    ADA compliance is an important factor to consider when planning a self-service program as it protects your business from expensive lawsuits and, more importantly, guarantees the entire public can independently interact with your kiosks.  Wheelchair accessibility is a common discussion when planning kiosks, but did you know there are numerous assistive technology products designed to support people with disabilities that make it difficult to see, read, hear, or interact with touch screen displays?

    Currently, the Kiosk Manufacturer Association is working with the US Federal Access Board to implement a new Code of Practice for the kiosk industry, ensuring better clarification on mandates that apply to the self-service kiosk industry. Read more about that here.

    Can I also place my self-service kiosk outdoors?

    Self-service kiosks are designed differently to withstand the environmental factors that come with being placed outside.  In these instances, the structures must be designed and engineered to be weather-resistant, secure, durable and safe for all outdoor conditions.

    If you’re looking to utilize self-service kiosks outside, you’ll need to keep in mind that outdoor kiosks can cost much more than that of an indoor kiosk.  This is because these kiosks must be more durable, watertight, and insulated as well as include hardware components that are rated and ruggedized for the outdoors. Touch screens need to be easily read in direct sunlight, and the exterior must handle exposure to heavy wind, rain, and more.  Additionally, mounting will need to be factored in along with climate control inside the kiosk to maintain temperature and humidity.

    When considering an outdoor option, make sure you’re aware of all the variables associated with ensuring a successful deployment.

    What features should I consider when deciding on a self-service kiosk?

    Deciding how a kiosk will be used will help determine what hardware will need to be present on your kiosk.  If you plan to allow payment transactions, a printer, payment device, and possible cash recycler will be needed.  Businesses that have loyalty programs will also want to make sure a barcode scanner is available to customers.

    In addition, kiosk sizes, formats, and screen size will all depend on floor space and intended function.  For instance, a wall kiosk or floor standing tablet makes sense for a business with limited real estate, while a counter tablet with a smaller screen lends itself well to check-in capabilities or instances where privacy might be imperative.  It’s important to discuss your kiosk program goals, intended uses, and physical location requirements with your self-service kiosk manufacturer when you start your initial planning phase.

    Will a self-service kiosk integrate with my point-of-sale system?

    Fortunately, many kiosk software providers are fully capable of interfacing with different point-of-sale systems because they contain open APIs that work with the major systems.  The only caveat might be if a POS system itself is not open to interfacing with other software programs.  This can be the case for older legacy POS systems, or, to a lesser extent, modern POS systems where the vendor has opted to close off third-party software communications.  When looking into a self-service kiosk program, kiosk-POS integration should be discussed early in the planning stages.

    For more information visit one of our sponsors:

    Posts2025: 3,578

    Auto Dealership Kiosks – GoMoto Bought

    Ford Gomoto dealership kiosk

    GoMoto Bought

    In a not-surprising development, GoMoto is purchased and folded into Reynolds & Reynolds who does dealer management and custom relationships. Worth noting that DealerSocket announced its purchase of Auto/Mate a few days prior. These are DMS or dealer management systems not unlike hotel PMS system like MICROS.  Generally these units are indoor and are a touchscreen check-in with upselling. There is no outdoor kiosk as a rule and no key drop off or pickup after hours.

    In a statement, GoMoto CEO Todd Marcelle said the product has a “substantial footprint” with dealers.

    “As consumers, we’re used to self-service technology across a lot of different retail environments,” Marcelle said. “Why wouldn’t we expect the same from automotive retailers?”

    DAYTON, Ohio, Feb. 14, 2020 /PRNewswire/ — Reynolds and Reynolds, a leading provider of automotive dealership software, documents, and professional services, today announced the acquisition of GoMoto, a leader in kiosk technology for the service lane that provides streamlined, self-led customer check-in and check-out.

    “When I speak with dealers, I consistently hear them note the importance of the Service department in their overall business, but also the need to improve the efficiency and effectiveness of Service operations and improve the way consumers experience the Service department,” said Robert Burnett, senior vice president for Business Development and Acquisitions at Reynolds.  “GoMoto is a proven retailing tool that will enable dealerships to increase efficiencies and better serve customers the way the customer chooses to be served.”

    GoMoto benefits:

    • Streamlines the Service check-in process – in as little as two minutes or less – and collects the necessary information with 95% accuracy.
    • Boosts higher throughput in Service.
    • Displays Service recommendations tailored to the customer’s vehicle and helps improve the upsell rate at the dealership by as much as 20%.
    • Displays other upsell opportunities, including trade-in appraisals, which have increased vehicle trade-in appraisal rate by as much as 11%.
    • Provides a consumer-friendly reminder for recall alerts.

    About Reynolds
    Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better business results and transform the customer experience. The company is headquartered in Dayton, Ohio, with major operations in Houston and College Station, Texas, and Celina, Ohio.
    (www.reyrey.com)

    About GoMoto
    GoMoto was started by seasoned automotive and technology entrepreneurs with a simple passion to develop and deploy the dealership experience of the future.  GoMoto creates comprehensive dealer-focused solutions that drive sales and provide customers captivating interactive technology in-store.  The GoMoto Virtual Service Advisor is an is indoor and outdoor Kiosk technology that streamlines service check-in and check-out and increases profitability by intelligently offering customers vehicle-specific product, service, and trade equity offers.  (www.gomoto.com)

    Posts2025: 2,696

    Kiosk Benefits, Point-of-Purchase Trends & Merchandise Display

    See latest FMA Magazine Winter 2020

    Winter 2020 | Issue 04

     

    The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide.

    The FMA Magazine Winter 2020 issue includes articles on:

    Frank Mayer and Associates, Inc. point-of-purchase experts weigh in on their predictions for the retail industry as well as what’s new with merchandising displays and interactive kiosks for the upcoming year.

    • Merchandising displays – planning the ultimate path-to-purchase

    In the second article of our four-part series on visual merchandising challenges, we outline how brands can cater their path-to-purchase strategies to stay in step with how customers shop.

    Self-service software provider GRUBBRR details the many advantages of self-service technology in quick service and fast casual restaurants.

    DOWNLOAD PDF VERSION

    ====================================

    Posts2025: 2,251

    EuroShop 2020 – Europe AV Tradeshow

    euroshop kiosks

    EuroShop, the World’s no.1 Retail Trade Fair

    The big retail show for Europe is Feb 16-20 in Dusseldorf. Reminds us of WincorWorld and what it used to be.

    Some of our sponsor are major exhibitors including:

    EuroShop Pyramid

    EuroShop Introduction

    EuroShop, the World’s no.1 Retail Trade Fair, is a must-see fixture for the retail world. From 16 to 20 February it will bring together to the tune of 2,300 exhibitors from over 57 countries with 110,000 trade visitors expected from throughout the world in Düsseldorf. And it is not only an indispensable information platform, trend hotspot and network for retail professionals but it also intensely impacts many other areas and sectors, delivers innovative blue-prints and addresses urgent themes of relevance to the future such as digitalisation, robotics, sustainability or climate neutrality.

    The Eight Experience Dimensions at EuroShop 2020

    EuroShop’s eight Experience Dimensions cover retailers’ complete investment needs, on the one hand, and provide inspirations galore and concrete answers to decisive questions that all retailers wanting to remain competitive have to ask themselves.

    What functions do shops or stores have to perform today? Serve as experience places and points of identification? Feel-good locations? A Third Place? Pop-up marketplaces? What do they have to look or feel like? Creative and hands-on answers come care of the Shop Fitting & Store Design Dimension.

    The Retail Technology Dimension presents all things surprising, enthusing, stimulating and taking you to the next level. Augmented Reality, Virtual Reality, Artificial Intelligence, Internet-of-Things, Smart Store, Customer Engagement, Mobile Payment and Cloud-based Services are the dominating themes in this Dimension.

    Retail Marketing is the point of interest for “digital creatives”. Customer engagement & experience, brand experiences in physical and digital stores, personalisation via mobile devices, artificial intelligence, digital signage. The Retail Marketing Dimension at EuroShop 2020 awaits trade visitors with the complete spectrum of ever more in-depth and digital shopper interaction.

    The lighting community gets together at EuroShop, too. Light plays a pivotal role when experience and staging, fascination and atmosphere come into play. Its versatile technical applications ranging from smart lighting to the IoT in conjunction with such ecological aspects as sustainability and efficiency will be on show at the Lighting Dimension.

    Storytelling – this is what Visual Merchandising is all about – both as an analogue experience space and as a digital platform. Eurohop’s Dimension of the same name shows how to perfectly stage them, fascinate and wow shoppers with either walk-in stores or augmented reality, as pop-up or digital stores.

    More and more supermarkets and also fashion stores draw their shoppers in with food services. This is why catering in retail is a “hot ticket” and will be given its own Food Service Equipment Dimension for the first time at EuroShop 2020. Here the menu will feature everything from fast food to Michelin star cuisine.

    In the Refrigeration & Energy Management Dimension what belongs together will finally grow together: ecology and economy. Digital transformation and building automation, IoT and AI, efficiency and staging – all of this is instrumental to climate-neutral smart stores and will therefore be featured at EuroShop.

    Trade fairs and events on the road to digitalisation and festivalisation – this will be centrestage at EuroShop’s Expo & Event Dimension, which is the world’s biggest sector-specific get-together for the live communication community.  Cross-media connections, complex experience scenarios, exhilarating performance or dynamic communication will be the dominating themes.

    The Side Events at EuroShop 2020:

    The USPs of EuroShop include not only the extensive ranges of its exhibitors from throughout the world but also the quality and cross-section of its unrivalled line-up of side events.

    8 Stages – 600 Speakers – 500 Lectures

    The centrepiece of EuroShop are a total of eight Stages. They are lecture and discussion forums with high-calibre speakers addressing the latest developments, innovative trends and best practices amidst the hustle and bustle of the trade fair and accessible for EuroShop visitors free of charge and without prior registration (simultaneously interpreted in German-English or in English only). Boasting a total of 600 speakers and well over 500 expert talks delivered over five trade fair days this accompanying programme offers each trade fair visitor invaluable and right-on-target value added. All Stages at a glance: Retail Technology Stage, Omnichannel Stage, Start-up Stage, Store Design Stage, Retail Designers Stage, Energy Management Stage, Retail Marketing Stage and Expo + Event Stage.

    The Specials at EuroShop – Buzzing with Ideas

    The Specials at EuroShop include various areas with scope and freedom for experts, start-ups and Generations X, Y & Z, for ideas, visions and innovative products.

    POPAI/Shop Global Village/ Hall 1

    The POPAI Village will be presented as a completely re-branded segment. Exhibitors from many countries present all areas of POP marketing here. The Forum hosts presentations revolving around Point of Sale Marketing on all days.

    Start-up Hub Retail Technology & Marketing/ Hall 3

    Start-ups are young, creative, flexible, future-oriented and characterised by innovative problem solutions. EuroShop offers a dedicated presentation area to newcomers that specialise in the development of latest retail IT systems and solutions.

    IFES Global Village/ Hall 4

    The IFES Global Village is a meeting point for the IFES family (International Federation of Expo & Event Services) and a hotspot for networking with new business partners from throughout the world. Furthermore, 17 February will see a student and young talent breakfast take place at the IFES Global Village.

    Premium City – So Much Better/ Hall 5

    The Retail Design course at the Design Faculty of Düsseldorf University will occupy 665 m² at EuroShop. “Premium City”represents a visionary city in 2050 where retail, the public space and mobility merge. Ten individual projects can be seen as part of the presentation. On top of this the exhibition stand has a forum for lectures and special activities.

    Italian Lighting Lounge/Hall 9

    Also held as part of the 20th EuroShop will be the third edition of the Italian Lighting Lounge. Italian companies from the areas of interior and outdoor lighting as well as industrial design will present the latest trends and innovative systems on the international market.

    EuroShop Designers Village/ Hall 12

    From interior design to forward-looking retail design concepts: the EuroShop Designer Village will be given an as prominent and high-quality stage as ever in 2020. The exterior design of the Designer Village comes care of students from the Architecture and Design Faculty of the Peter Behrens School of Arts (PBSA) Düsseldorf.

    ECOpark/ Hall 15

    ECOpark is a special area for smart solutions revolving around energy themes in retail. Exhibitors here focus on smart, cross-outlet concepts that cater to the development of an ever more connected and complex energy system involving renewable energies. Alongside this, modern climate and air-conditioning technologies will be in the limelight.

    Innovations Hub/ Hall 4

    This “ideascape” makes innovative future visions from the fields of man-machine interaction, virtual and augmented reality as well as customer journey a real experience. As visitors enter the space they will become part of a multi-disciplinary network based on a cooperation between Düsseldorf University, Tennagels Medientechnik and Lavalabs Moving Images. This Think Tank promises to deliver creative inspirations and multi-sensory impressions. Visitors are invited to also try out things for themselves in innovative workshops.

    And the Winner is… Awards at EuroShop

    What would an international industry event such as EuroShop be without awards? The awards presented at EuroShop not only reflect the standing of this trade fair but also – and first and foremost – recognise outstanding achievements of the international retails community and related sectors.

    The renowned EuroShop Retail Design Awards will be presented for outstanding store concepts and designs, the coveted Retail Technology Awards Europe (reta) for prominent IT solutions in retail and the Wissenschaftspreis will be awarded by EHI to excellent scientific works of high relevance to the retail industry.

    Also presented at the EuroShop 2020 will be the POPAI D-A-CH Awards, the Innovationspreis Architektur und Innovation by trade magazine AIT, the IFES Development & Innovation Award and the Trendscouting Award, where exhibitors will be selected right at EuroShop by magazines AIT and xia provided their products are relevant to architecture. New are the Exhibitor Magazine EuroShop Awards, which will be presented by the US Exhibitor Magazine for the first time in cooperation with EuroShop for outstanding stand construction in all dimensions.

    Guided Innovation Tours at EuroShop

    Those who consider the ranges at EuroShop too extensive, those with only little time available or those looking for targeted information on individual topics or product groups, will have the possibility to register for various Guided Tours of the trade fair in the run-up to the event. On offer will be Guided Tours in the areas: Retail Technology, Store Design (focal theme: architecture), Refrigeration & Energy Management, Food Service Equipment, Expo & Event. The Guided Innovation Tours can be booked via the EuroShop Portal www.euroshop-tradefair.com .

    EuroShop 2020 occupies approximately 125,000 m² net in 16 exhibition halls and is open to trade visitors from Sunday, 16 to Thursday, 20 February 2020, from 10.00 am to 6.00 pm daily. 1-day tickets cost EUR 80.- (EUR 60.- sold in advance online/E-Ticket), 2-day tickets cost EUR 120.- (EUR 100.- sold in advance online) and the season ticket EUR 180.- (EUR 150.- sold in advance online). The admission tickets include free return trips to EuroShop using VRR local public transport (Rhein-Ruhr transport authority). The online ticket shop at www.euroshop-tradefair.com is already open.

    Make sure to also visit EuroShop’s online magazine, which features news, interviews, reports, expert articles, studies, photo galleries and videos on themes and trends from the international retail scene on 365 day a year.  mag.euroshop.de

    Posts2025: 2,840

    Kiosk Voice Order Recognition

    voice recognition kiosk

    Kiosk Voice response promises to add new interactivity for self-service devices

    how do kiosks help people with speech needs?

    When we think of interactive kiosks, what typically comes to mind is the touch-enabled displays that are a nearly ubiquitous component of today’s self-service devices. Trained in part by the tap, pinch and swipe actions that are the main feature of smartphones, we’ve come to expect to be able to interact with kiosks through touch. Although touch-enabled displays have been around in one form or another for more than 50 years, it’s only recently that they have become mainstream thanks in part to Apple’s introduction of the iPhone. 

    Over the past few years, though, the concept of interactivity has taken on a new dimension. Driven in part by home automation devices such as Amazon’s Echo and Google’s Home, people are becoming increasingly comfortable with a new way of interacting with self-service devices: by voice.

    A growing number of technology vendors have been introducing voice-enabled kiosks over the past few years. The question remains, though: what does the future hold for interactive voice response and what needs will it fill when it comes to interactive kiosks?

    Challenges slowing adoption

    Simply put, an interactive voice response system is a computer interface that accepts input by voice rather than mouse, keyboard or touch. The technology has been around at least since the 1970s but has become increasingly widespread as large organizations deploy such systems to handle customer service. And when combined with artificial intelligence, it’s becoming increasingly difficult to distinguish VR from communication with a live person.

    When it comes to self-service kiosks, a quick Internet search shows dozens of vendors offering devices outfitted with a VR interface. Such interfaces are touted as a way to provide access for those with limited hand mobility as well as those who can’t read. As is the case with on-screen touch menus. It’s relatively easy to incorporate a variety of languages into VR, allowing the deployer to serve those with a limited command of English.

    But while the technology improves on nearly a daily basis, it may be a while before VR-enabled kiosks become commonplace. One of the key reasons is that deploying VR will mean either retrofitting existing kiosks with new hardware or deploying new devices outfitted with the technology.

    “Voice recognition is ready for kiosks and companies like Zivelo are already looking at ways to begin rolling the technology out on a wider scale,” said Rob Carpenter, CEO and Founder of Valyant AI, an enterprise-grade conversational AI platform for the quick-serve restaurant industry. 

    “The biggest hindrance to adoption and scale is going to be the inclusion of microphones and speakers in kiosks, which are required for conversational AI, but hadn’t been included in past hardware iterations because they weren’t needed at the time,” Carpenter said.

    The environment where the kiosk will be located will also be a consideration.

    “It’ll be important to look at the hardware’s ability to handle conversational AI (it’ll need embedded microphones and speakers), but it’s also important to consider the noise level in the environments,” Carpenter said.

    “Conversational AI might struggle in high traffic areas like airports where there is so much noise it’s hard for the AI to hear the customer,” he said. “It’s very likely that for the highest and best use of conversational AI in kiosks, it may also require other capabilities like lip reading and triangulating the customer in a physical space to separate out disparate noise channels.”

    As such, deployers will need to incorporate design considerations that include microphone arrays focused on specific areas where a user might be standing. They’ll also need to incorporate design considerations beyond the kiosk itself, including noise-absorbing carpet and walls in the area where the device will be located.

    Privacy Concerns

    Privacy concerns will come into play as well. Amazon’s Echo devices, for example, store a record of what they hear when activated. And while such recording is only supposed to occur when the user says a “wake” word such as Alexa, anyone who owns such a device knows similar words can prompt a wakeup as well. In addition, when someone is using a VR-enabled kiosk there’s a distinct possibility that nearby sounds will be picked up and recorded as well.

    “[It’s a concern] not only for the person ordering train tickets, but for the person who might be standing next to that person who’s having a quite high-level conversation on the phone with a business colleague—or his mistress,” said Nicky Shaw, North American distribution manager with Storm Interface. Storm designs, develops, manufactures and markets heavy-duty keypads, keyboards, and custom computer interface devices, including those that provide accessibility for those with disabilities.

    “Now that’s also been picked up and sent to the cloud,” she said. “Privacy needs to be given more consideration in my view because just deploying a microphone on a kiosk with no visible or audible means of letting people know it’s always on needs to be factored into the design.”

    Accessibility Protocol

    The protocols and practices for implementing voice in kiosks are not addressed in any U.S. Access Board standards and the KMA with Storm have incorporated a proposed voice framework for accessibility and more.  The Access Board has these standards to consider as a baseline for when they create actual standards. In that sense KMA is setting the table for them.

    The degree to which companies mine voice data for advertising information creates its own set of privacy concerns. Because most voice user interfaces require cloud processing services, any time the voice leaves the device makes the process more susceptible to a privacy breach. 

    That can also create branding issues, with potential confusion as to who exactly the kiosk represents. Is it the foodservice operator, ticker or retailer, or is it a company such as Google or Amazon?

    And at the end of the day, making it easy for the average person to use will go a long way toward determining how successful VR in interactive kiosks will be.

    “Voice input is the collection method, while the platform collecting the command is the brain/processing power to take the correct actions,” said Tomer Mann, EVP for Milpitas, Calif.-based software company 22Miles.

    “We are moving forward with integration but there is a long way to go,” Mann said.  “We have the input command solution but the processing machine learning technology needs to improve. It will happen with a few more iterations and innovation.”

    Applications Impact

    One of the obvious applications for VR in self-service kiosks is for accessibility, enabling their use by those with impaired vision or limited hand mobility.

    VR can also be used to create the “wow” experience business operators are looking for. Imagine, for example, the opening of the latest blockbuster superhero movie.

    “Let’s say a video wall at the theater senses that someone is approaching,” said Sanjeev Varshney, director, Global SAP with Secaucus, N.J. based Cyntralabs, a developer of integrated solutions that help retailers drive sales. 

    “It could display a character from the movie, who says something such as ‘what movie would you like to see?’,” he said. “The character could then point to a card reader and say ‘just insert your credit card here” and have the tickets printed out or have an SMS sent to your phone.”

    “One driver for voice relates to efficient and faster transactions” said Joe Gianelli, CEO & cofounder of Santa Cruz, Calif.-based Aaware Inc., a developer of technology that enables voice interfaces.

    Consider tasks that may require an excessive amount of screen navigation or drilling down, Gianelli said. Voice is usually much more efficient if the user needs to navigate beyond three levels of touch.

    Of course, VR won’t be a catch-all solution. Still, VR could be part of a menu of accessibility options.

    “Speech command technology will never replace the need for other interface devices because people with speech impediments won’t be able to use it, just like there are people who are blind and can’t use a touchscreen,” Shaw said. 

     “A deployer would still need to provide tactile interface devices as well as the speech command,” she said. “This needs to be seen as another element in multimodal accessibility. There’s not a one-size-fits all solution.”

    The technology is at its infancy, but with further innovations and feature updates, the solutions will only be more agile to day-to-day user experiences,” Mann said. 

    “Technology is getting there,” he said. “22Miles just wants to stay ahead of that innovation as we do it all other digital or content triggering capabilities.”

    And when it comes to industries, some of the key applications insiders are seeing are in the ticketing and restaurant ordering fields, with initial results showing promise. Catalogue lookup in a retail setting might also be a prime candidate.

    “Imagine being able to find, filter and sort any item through voice,” Carpenter said. “It would eliminate the tedious tasks of searching through pages and pages of items to find your favorites. Just tell it what you want and then be on your way.”

    More Information

    WHITEPAPER – VOICE RECOGNITION & SPEECH COMMAND ASSISTIVE INTERFACE

    MASTERCARD ZIVELO VOICE ORDERING WITH AI

    KROGER LAUNCHES VOICE ASSISTANT ORDERING FOR GROCERY ECOMMERCE

    ALEXA SELF-ORDER VOICE COMMAND VOICE RESPONSE QSR W/ CUSTOMER & EMPLOYEE. BEACON TECH

    Posts2025: 4,362

    ADA Kiosk FAQ – An Accessible Kiosk

    QSR Kiosk

    Ensuring an Accessible Kiosk Experience

    By Laura Boniello Miller of Vispero

    Editors Note:  Worth noting the image shows QSR self order kiosk by Olea Kiosks and you can see the Audio Nav pad by Storm Devices integrated.

    Restaurants are increasingly reliant on self-service technology to improve the customer experience. From handheld or desktop tablets used to collect payment to kiosks used for self-service ordering, technology allows restaurants to provide a variety of options to customers to enhance their visit. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies.Customers with disabilities are often left out of the interactive experience due to the misconception that guests who are blind or who have low vision are more easily satisfied with the assistance of an in-person attendant. Yet this alternative does not provide an experience comparable to that of a non-visually impaired patron. Most people with disabilities do not want to be treated any differently from anyone else, and an in-person attendant often serves as a reminder of their disability.

    The Future of Kiosks in the Restaurant Industry

    Kiosks allow users to avoid lines and oftentimes allow them a greater ability to customize their order.  Kiosk deployers typically attempt to design the kiosk interface to decrease the time it takes for a user to place an order. No one – neither the restaurant nor the restaurant patron – is well-served if the time it takes to place an order on a kiosk is significantly slower for users with disabilities and requires additional human assistance.

    Restaurant self-service kiosks are currently deployed in leading restaurant chains such as Taco Bell, KFC, Panera Bread, Wendy’s, Subway, and Dunkin’ Donuts via both pilots and full international rollouts.  Additionally, tabletop ordering or payment tablets are used in TGI Fridays, Olive Garden, Friendly’s, Tropical Smoothie, and Chili’s, to name a few.  Self-ordering and self-service POS solutions are running apps such as Appetize, Tillster, and Ziosk. In these examples, the user experience should be accessible for all patrons, whether on a robust kiosk enclosure or a small handheld tablet.

    Read full article at Modern Restaurant Management

    Interested in Accessibility Consulting for your kiosk or website? Contact us.

    Posts2025: 3,077

    Asus Tinker Android Kiosk DIY mini PC KioWare OS & ASUS Team Up

    Kioware ASUS Tinker Embedded OS

    Tinker Android Kiosk & KioWare OS

    KioWare OS is a marriage of kiosk system software and Android single board computer (SBC) hardware where KioWare is tightly integrated into the firmware of the SBC device.

    KioWare OS locks the device so that only KioWare is running. If the kiosk requires other applications to be running, then KioWare can be configured to load those applications much like plugins. KioWare is completely in control of the SBC device.

    Enjoy all the great features of KioWare on an Android SBC including remote monitoring, management and automatic updating of KioWare OS via OTA technology.

    Why KioWare OS is a Better Kiosk OS Solution

    KioWare OS is much less expensive than Windows solution and is compact, providing custom kiosk flexibility. Tablets are not a viable custom kiosk solution because

    1. they are typically very expensive
    2. operationally expensive,
    3. the lack of physical I/O
    4. lack of screen flexibility
    5. not designed for 24/7
    6. Typically loaded with bloatware.

    An SBC solution like KioWare OS eliminates all of these issues.

    KioWare Tinker description

    Additional Materials

    Our Take by Kiosk Industry

    The reality is Android is mostly limited to informational kiosks using a Samsung tablet or all-in-one kiosks such as ELO.  As we know, the fundamental difference between Android and Windows is Android being open-source means that every manufacturer has developed its own low-level system APIs that kiosk system software requires.

    Samsung with their Knox interface is the best, but they only sell tablets.  So, they are primarily limited to information kiosks as tablets have limited I/O.  In addition, they are less than ideal because you are limited to screen size, any component failure means an entire tablet replacement, generally, a consumer-grade device and not happy running 24×7, installed bloatware, etc.

    New options at the kernel level for Android are coming. The Tinker Board has plenty of I/O including GPIO and a modified kernel makes programming I/O easy.  Modified kernels can also support the Wattbox IP power conditioner for kiosks needing that functionality. And there is finally a decent unattended EMV Android solution using the GoChip.  The Tinker Board is a tiny PCB, so lots of flexibility for custom kiosk design.  And it is inexpensive compared to a Windows box.  There is now a lot of flexibility for an Android kiosk.

    The New Tinker Hardware

    Like the Raspberry Pi 3, the Tinker Board is basically an entire PC — motherboard, CPU, GPU, system memory and more — all in one package. Based around a Rockchip RK3388 SoC quad-core 1.8GHz ARM Cortex-A17 CPU, Asus is claiming the board will have twice the performance of the Pi 3, which is now nearly a year old.

    Other specs include:

    • 2GB dual-channel LPDDR3 memory
    • Gigabit LAN and Bluetooth 4.0 + EDR connectivity
    • 802.11 b/g/n Wi-Fi
    • Four USB 2.0 ports
    • 40-pin internal header with 28 GPIO pins
    • Contact points for PWM and S/PDIF signals
    • 3.5mm audio jack connection
    • CSI port for camera connection
    • DSI port supporting HD resolution
    • HDMI 2.0 port with 4K-resolution support
    • MicroSD port supporting UHS-I card speed
    • Supports Debian OS with Kodi
    • 5V/2A Micro-USB power supply (not included)

    Craig is the  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. 
    Posts2025: 5,193

    Casino Kiosk – Olea Kiosks At G2E Show

    Scientific Games gaming kiosk

    Casino Kiosks News

    G2E is the premier Gaming show held every year in Las Vegas.  It is a longstanding tradition for kiosk companies to be at this show. This year the G2E will be highlighting casino gaming, hospitality, player loyalty kiosks, check-in, food self order, digital signage and sports betting kiosks. Here is a preview of G2E from Olea Kiosks perspective. Email [email protected] for more info.

    Here is G2E preview by GGB

    Here is the current list of Olea kiosks on the floor at G2E.  Traci and Daniel will be at the show on 10/15 & 10/16.

    • Scientific Games – Booth #1116     Monte Carlo
    • SCA Gaming – Booth #1216      Milan Portrait kiosks
    • Agilysys – Booth #3800       Austin kiosks
    • JCM – Booth #4039       Franklin
    • Poker Rodeo – Booth #3418       Milan Landscape
    • Glory – not confirmed
    • Cummins Allison – not confirmed

    New Product Release At G2E

    Olea Kiosks Introduces The Franklin Bill Payment Kiosk

    LOS ANGELES, Calif., October 10, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Payment kiosk as the newest addition to its self-service line-up.  This secure and versatile kiosk is built to accept payments of any kind, anywhere.

    The Franklin Bill Payment kiosk has the ability to accept and dispense dollar bills, dispense coins, check acceptance and take credit card payments.  Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.

    This kiosk was introduced for those industries that have a high number of cash-paying customers.  “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. “The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers. In addition, we work with a suite of turnkey application providers including M3t Financial Services, Nanonation, Self-Service Networks and Dynatouch that can be integrated into the kiosk,” added Olea.

    The Franklin is perfect for any cash-paying application including simple bill pay, bill breaking, ATM services, and check cashing.  With its loyalty features like club enrollment with card printing, point redemption, promotional games, TITO ticket printing for promotion vouchers, and bar code/QR code scanning for text/email promotions, it’s an ideal candidate for casinos as they can deploy the same look and feel across a variety of guest services. (if we can get the Casino page updated we can link it here)

    The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17.  Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, sports betting applications and food ordering. You can find more information here:

    https://www.olea.com/events/

    About Olea Kiosks:

    Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975.  Its technologically advanced, in-house manufacturing and services have made it an industry leader.

    For more information, visit https://www.olea.com/.

    About Global Gaming Expo
    Global Gaming Expo (G2E), the largest gathering of global, commercial and tribal gaming professionals in North America, showcases the latest developments in gaming technology and features new educational content that is fast-paced and actionable. Attendees will experience firsthand the new products and innovative technologies showcased on the expo floor. G2E has everything you need for your casino floor and across your entire operation—from traditional casino fare to non-gaming amenities and digital products—G2E is where business growth is accelerated.

    About AGA
    The American Gaming Association is the premier national trade group representing the $261 billion U.S. casino industry, which supports 1.8 million jobs nationwide. AGA members include commercial and tribal casino operators, suppliers and other entities affiliated with the gaming industry. It is the mission of the AGA to achieve sound policies and regulations consistent with casino gaming’s modern appeal and vast economic contributions.

    More Posts

    Posts2025: 4,033

    Tablet Kiosk – Presto Selected Exclusive Pay-At-Table Denny’s

    Denny’s Tablet Kiosk is Presto Pay-At-Table

    https://presto.com/2019/11/19/dennys-selects-presto-exclusive-pay-at-table-technology-partner/Press Release

    Presto has been selected to deploy its industry-leading pay-at-table tablets at participating Denny’s restaurants across America

    Dennys tablet kiosk

    Click for full size

    Presto, the restaurant industry’s end-to-end front-of-house (FOH) technology platform, has been selected by Denny’s, one of America’s largest full-service family restaurant chains, as the exclusive provider of its guest-facing pay-at-table solution. The solution is designed to provide a superior guest experience, real time payments, and a range of operational benefits.

    This partnership with Presto will enable Denny’s to offer their guests a powerful, next generation pay-at-table experience. It will also deliver a significant return on investment by generating additional revenue streams, faster table turns, low processing costs, and improved loyalty program enrollments leading to more repeat visits. The Presto tabletop tablets have an intuitive user interface offering other rich guest features such as consumer feedback surveys and loyalty program integration. They have a low profile and space-saving industrial design, which does not intrude upon the dining experience.

    Before making this strategic decision, Denny’s conducted a thorough evaluation of Presto through pilot testing. The Presto tabletop tablets proved to be easy to use and were well received by both restaurant staff and guests. Denny’s was also able to identify and measure a variety of tangible benefits generated by Presto. These include improvements in staff efficiency, generation of a robust premium content revenue stream, and a significant increase in guest feedback via Presto’s survey feature.

    “We like to empower our operators with solutions that make sense for their business,” said Dave Coltrin, Denny’s Vice President of Guest Experience & Marketing Intelligence. “Presto’s next-generation tabletop tablets present a unique, cost-effective opportunity for our operators to deliver a superior guest experience and streamline in-restaurant operations.”

    Presto tabletop tablets are the most secure and support the widest range of pay-at-table options in the industry. They are also a unique platform to offer promotions, upsells, entertainment, and guest surveys — all of which can be refreshed every couple of days. Presto’s pay-at-table experience supports all the latest EMV and mobile payment technologies, including Apple Pay, Android Pay, Samsung Pay, Chip-and-PIN, Chip-and-Signature and PIN-Debit.

    “We are excited to be selected by Denny’s as their exclusive pay-at-table technology partner,” said Rajat Suri, Founder and CEO of Presto. “This is a validation of the strong value offered by the Presto platform and Denny’s desire to bring the most innovative technologies to their operators.”

    With Presto, Denny’s guests will also benefit from the industry’s highest standard of payment security (that includes full P2PE encryption) and the fact that they can pay at the table without giving up control of their credit or debit card. After payment, receipts can be automatically emailed for signed-in guests, saving paper and maximizing convenience.

    About Denny’s

    Denny’s is one of America’s largest full-service family restaurant chains, currently operating more than 1,700 franchised, licensed, and company-owned restaurants across the United States, Canada, Puerto Rico, Mexico, Philippines, New Zealand, Honduras, the United Arab Emirates, Costa Rica, Guam, Guatemala, the United Kingdom, Aruba, El Salvador, and Indonesia.

    About Presto

    Founded in 2008 at the Massachusetts Institute of Technology (MIT) and now based in Silicon Valley, California, Presto is transforming the age-old restaurant industry through the creation of innovative, enterprise-grade technologies. Offering the industry’s end-to-end front-of-house (FOH) technology platform, Presto enables revenue growth and profitability while enhancing guest experience. The highly customizable platform includes powerful solutions for guests (kiosk, mobile, tabletop), servers (server handheld, line buster, wearable), and managers (analytics, AI, computer vision). Presto is currently the leading provider of front-of-house technology in the industry and is used by 10 out of the top 20 restaurant chains in the U.S. including Applebee’s, Denny’s, and Outback Steakhouse.

    Posts2025: 3,499

    Turnkey Bill Payment Kiosks

    payment kiosk by olea website

    Turnkey Bill Payment Kiosk Solution

    bill payment kiosk Olea has released a new bill payment website.   Payment Kiosk by Olea.

    Excerpt: Kiosks that handle cash and other forms of payment are the most complex of self service kiosk designs. Don’t trust just anyone to design and manufacture your next financial service kiosk.  Led by Olea Kiosks we work with best-in-class partners to bring you a complete bill payment solution.

    Franklin Bill Payment Kiosk

    New Franklin Payment Kiosk

    Payment Solutions cover a large range of situations from the simple purchase to more complex deployments.

    We offer two turnkey solutions at this time: The Caddo and also the The Creek. Bill payment available for purchase, lease or operation (revenue share) and beginning at $30K complete solution.

    We offer three different base  + custom models for bill payment.

    Applications range from your basic bill payment (paying your Comcast bill for example) to alimony to robust mobile bill pay. Indoor, Outdoor, Wall Mount, Standup, Countertop, Drive Thru.

    Underbanked, non-banked and the kiosk industry

    Some of the strongest growth the kiosk industry is seeing these days is in the self-order arena, specifically in fast-food restaurants. Those transactions are typically $20 or less, right in the sweet spot for cash usage.
    Billpay kiosks are growing in popularity as well, targeting underbanked consumers or those who don’t have the ability to pay bills online. Some of the deployed applications include water bill payment, electricity bill pay, gas bill pay and light bill pay. 30% (and rising) of the US population is lower class living in apartments, renting housing. 25% of the US population is unbanked or underbanked according to a 2017 survey by the Federal Deposit Insurance Corp and that number is considered low. Again, the type of people who are likely to favor cash.
    So if credit cards are the only payment option, a company that relies on self-service kiosks may be missing out on substantial revenue opportunities.
    Still, accepting cash does present obstacles deployers need to overcome. And with the use of alternative forms of payment on the rise, deployers need to plan for those as well.

    Payment Kiosk Franklin Olea PDF Brochure

    Bill Payment Functionality Examples

    Centralized electronic bill presentment and payment portal for customers of the city.

    – Provide custom API’s or batch process to support non-integrated systems.
    – Provide self-service abilities such as AutoPay, interactive pay by text, interactive email, and scheduled payment sign-ups.
    – Provide the ability to pre-authorized payments including sending a notification for expiring credit cards and utilize available database from visa and Mastercard. Manage rejected payments, sending notification to the customer and notifying city staff.
    – Provide self-service to start or stop utility service or edit customer information on the existing utility account. Or automatically generate orders for the agency and provide an upload process for ownership and lease documents.
    – Customer service rep assisted IVR capability. Provide the ability to track a customer’s call in-progress when passed to IVR for payment and assist customer needs if they need CSR (customer service rep) assistance.
    – Ability to send friendly reminders, courtesy interactive email notifications, and SMS text to accounts with a balance due.
    – Automatic account linking for customers with multiple accounts, including linking of different bill types in a single customer view.
    – View multiple bills with a ‘consolidated’ view.
    – Single payment capability for multiple bills and multiple bill types, and correct application of relevant service fees.
    – Provide an itemized detailed receipt where one or multiple services are being paid for, and indicate where service fees are being charged to the customer.
    – Provide the ability to make payments via Web, Mobile, IVR, Kiosks, and POS systems.
    – Reconciliation and reporting capabilities. Create adhoc and custom reports during the implementation phase to meet our requirements.
    – Implementation services.
    – On-going technical support and maintenance of the portal site.
    – Detailed reporting for fee statements and the most efficient solution for charging fees.
    – Flexible solution allowing the city to absorb credit card fees for most transactions and pass along credit card fees for selected transactions.
    – Product and solution will be in compliance with city-specific rules governing transaction fees or service fees.
    – Allow the following transaction types: Credit Card, Debit, Check, Cash, ACH, and trust account payments.
    – Portal shall provide for payments and funds from different departments to be directly deposited into proper city account with unique identifiers to ensure that the funds are appropriately credited to the respective accounts.
    – Handle dispute resolution and repudiation for non-ACH transactions.
    – PCI Level 1 compliance and other information security standards.
    – Allow point-of-sale (POS) transactions in various locations across multiple departments to include cashier stations, wireless transactions (kiosks) and portable device card transactions for use in the field. Provide necessary equipment for these services.
    – Provide necessary equipment for these services.
    – Provide citizen mobile application for web portal (iPhone, Android, tablet device, etc.) or provide mobile adaptive website
    – Provide continuous availability of web portal with system redundancy and “up-time” guarantees or contingencies.
    – Help desk and assistance point of contact for both the citizens or users of the portal and city administrators and accounting personnel.
    – Provide the ability to utilize chip technology or develop in the future.
    (2) Contract term will be one year.

    Bill Payment News Release — Here is preliminary presss release on the Franklin

    Olea Kiosks Introduces The Franklin Bill Pay Kiosk

    LOS ANGELES, Calif., October 9, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Pay kiosk as the newest addition to its self-service line-up.  This secure and versatile kiosk is built to handle payments of any kind, anywhere.

    The Franklin Bill Pay kiosk has the ability to accept and dispense dollar bills, dispense coins, read checks and take credit card payments.  Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.

    This kiosk was introduced for those industries that still have a high number of cash-paying customers.  “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers and compatibility with almost any software application.

    The Franklin is perfect for any cash-paying application including Bill Payment, Retail Transactions, Ticketing, Food Ordering, and Hotel Check-in which makes it an ideal candidate for casinos as they can deploy the same look and feel across a number of different guest services. (if we can get the Casino page updated we can link it here)

    The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17.  Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, betting applications and food ordering. You can find more information here:

    About Olea Kiosks:

    Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975.  Its technologically advanced, in-house manufacturing and services have made it an industry leader.

    For more information, visit https://www.olea.com/.

    Major Bill Pay Kiosks Projects Background

    • Verizon Bill Pay Kiosk (original manufacturer KIOSK)

    • AT&T Mobile Bill Payment Kiosk (original manufacturer KIOSK)

    • Comcast Cable Payment (original manufacturer KIOSK)

    Related Bill Payment Kiosk News

    PCI EMV Kiosk 2019? EMV Compliance Kiosk

    Utility Bill Payment Kiosk Whitepaper

    The benefit of bill-payment kiosks

    Posts2025: 3,208

    Parabit Kiosk Update

    New updated page for Parabit, one of our Charter Sponsors.

    Notable updates — Charging Kiosks and Digital Signage Kiosks and FID Kiosk

    PARABIT KIOSK SYSTEMS

    parabit kiosk logo

    Parabit designs, fabricates, and integrates enclosures and software that allow you to efficiently and effectively authenticate physical identities and manage facilities. Custom kiosk solutions provide comprehensive, enterprise level visitor registration, notifications, tracking, reporting, as well as other features including automated interaction with dynamic data sources and integration with building access control systems.

    Enhance your brand with custom kiosks to improve security, provide a quick charge for mobile devices, offer on-demand visitor information, and enhance customer service.

    Visitor Management Self-Service Kiosks

    Boost your front-line security by safeguarding your employees and tenants. Self-service kiosks are particularly fitting for high traffic areas and unsupervised lobbies.

    parabit visitor management kiosk

    Flight Information Display (FIDs) and WayFinding Enclosures

    Display customized FIDs in your airport, or bus and train schedule info at transit stations.  Our WayFinding software helps your visitors to navigate to indoor and outdoor destinations.

    Parabit Flight Information Kiosk Parabit Flight Information Kiosk

    Interactive Digital Signage Displays

    Our digital signage displays are interactive, which help engage visitors and passengers with advertising, videos, brochures, and other digital assets.

    parabit interactive kiosk

    Mobile Device Charging Stations

    Mobile device charging stations provide visitors and passengers a way to get recharged. Since we have become so dependent on our tech devices, providing the convenience of charging stations is essential. Our designs offer up opportunities for advertising, providing you a revenue-generating opportunity.

    parabit charging kiosk

    Telephone Kiosks

    Our kiosks offer convenient and reliable customer assistance. Constructed with vandal resistant materials.
    parabit telephone kiosk

    Contact Parabit Systems

    Parabit Systems Inc.

    2677 Grand Avenue

    Bellmore, NY 11710

    Sales

    http://www.parabit.com

    Posts2025: 2,818

    Credit Cards – PCI P2PE Validation – UCP

    payment gateway

    Unattended Card Payments Inc. KIF Now PCI P2PE Validation

    PRESS RELEASE  UPDATED: NOV 6, 2019 07:00 PST

    LAS VEGAS, November 6, 2019 (Newswire.com) – Unattended Card Payments Inc. (UCP), a leading Value Added Reseller of payment devices for self-service kiosks, announced today that its Key Injection Facility (KIF) located in Las Vegas, Nevada, has been validated for Point-to-Point Encryption (P2PE) by the PCI Security and Standards Council.
    UCP Logo PCI Validation

    UCP’s KIF is a secure facility where the injection of point-to-point encryption keys takes place. The KIF is in compliance with strictly defined procedures concerning the sharing, safeguarding, and injection of P2PE keys, as well as the proper storage and tracking of payment terminals throughout their journey to the merchant’s deployment location. UCP’s KIF is purpose-built to support the injection of unattended payment devices, also known as Cardholder-Activated Terminals (CATs). Many self-service PIN pads and card readers are equipped with anti-removal sensors that play a role in ensuring devices in the field cannot be removed and substituted with rogue devices that cybercriminals use to collect credit card information. These anti-removal sensors also come into play when these devices are configured and key-injected, which is the catalyst behind UCP’s unique KIF design.

    emv kiosk update UCP’s President of North American Operations, Robert Chilcoat, said, “Having our KIF PCI P2PE Validated will open a lot of doors. It gives us the opportunity to partner with industry-leading P2PE Solution Providers and help their merchant clients provide their customers with the security and privacy of data they expect. At UCP, we strive to stay up to date and in the know with ever-evolving industry standards in parallel with offering top-notch services and support.”

    Media Contact:
    Rob Chilcoat
    ​​Tel: 702-802-3504
    ​Email: [email protected]

    Source: Unattended Card Payments Inc.

    Get More Information – Contact UCP

    [contact-form to=”[email protected],[email protected]” subject=”KI Contact UCP P2PE”][contact-field label=”Name” type=”name” required=”1″][contact-field label=”Email” type=”email” required=”1″][contact-field label=”Message” type=”textarea”][/contact-form]

    Credit Card Kiosk Related Links

    https://kioskindustry.org//kiosk-about/charter-members/unattended-card-payments/

    PCI EMV Kiosk 2019? EMV Compliance Kiosk

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    NFC Kiosks – Identiv Increases Focus on Kiosks, Joins KMA

    NFC Kiosks

    Indentiv Logo Companies are always looking for ways to engage with their customers and involve them in the sales process. In addition, these same practices can ease the workload of a business’s employees as an added benefit. Many businesses, including fast-food restaurants, airports, and gaming companies, have been utilizing self-service terminals or kiosks for those very same purposes. Identiv has been working with these point-of-sale technologies to help them incorporate the most fitting contactless near field communication (NFC) solutions.

    It’s common knowledge that people rely on their cell phones for just about everything. Customers have been increasingly using their mobile devices for product verification and scanning — for everything from boarding passes to movie tickets. As Apple recently has begun opening up the capabilities for NFC on its devices, this trend stands to grow even more within the kiosk industry and with other point-of-sale (POS) technologies.

    To that end, Identiv is proud to announce that, to further develop our presence among these solutions, we have joined the Kiosk Manufacturers Association (KMA). The KMA is a global, not-for-profit organization that devotes itself to best practices for kiosks or self-service options, and it is supported by kiosk software, manufacturing, and support companies. This association releases white papers and other valuable pieces of research and market insight that share valuable and specific knowledge for kiosk- and POS-related companies.

    We’re thrilled to be a part of KMA, and plan to stay up-to-date and involved with the industry. By being more closely tied to this organization and the needs and concerns of its members, the developments of the member companies, and their aims for expansion, we hope to act as a resource and advisor for how they can best utilize the latest NFC technologies.

    Identiv offers a host of smart card modules that fit kiosks, terminals, vending machines and many other applications. This includes our uTrust 3712, 4511, 4501, 5501, 3501, and 3500 offerings, among others. We certainly think this area is expanding and well poised for growth into the future. Check out the complete line-up of Identiv’s Smart Card Reader Modules and feel free to reach out to [email protected] or call +1 888.809.8880 with any questions

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    Micro Market – 365 Retail Acquisition

    micro market kiosk optconnect

    Micro Market Kiosk acquisition by 365 Retail

    Noted on KioskMarketplace

    Good writeup on acquisition by 365 Retail. Micro Markets have held steady and last year it was Slabbkiosks that was purchased.  It’s an interesting market in that the main competitors share a lot of the same people and origins. Its a lot like the thinclient market in that respect.

    The logistics of storing, heating and refrigeration of foods for certain period of time can be daunting, especially in the age of delivery of super fresh. We like the Amazon model in high traffic areas where inventory turnover is very short-lived.

    Then there are the new vendors such as Square and others which entering the market and on the technology edge pushing the more conventional micro market vendors. Much like supermarkets like Kroger and Safeway must now battle online groceries. When the dust settles who is the new king?

    In corporate environments we can see micro-markets evolving into employee spaces that include telemedicine and HR options.

    We should highlight that one of our sponsors, OptConnect, is very involved in micro markets. We recommend contacting OptConnect for more information. Image courtesy of OptConnect.

    ====================

    Micro Market Kiosk article excerpt

    365 Retail Markets’ recent purchase of one of its largest competitors, Company Kitchen’s self-service technology division, marks the first significant acquisition in the micro market industry and a milestone in one of the kiosk industry’s least celebrated rising new verticals.

    Micro markets are not one of the larger interactive kiosk applications, but they do demonstrate the interactive kiosk’s unique ability to transform an everyday customer experience — in this case convenience purchases — for millions of consumers. 365 Retail Markets’ acquisition of Company Kitchen’s tech division demonstrates the degree to which interactive kiosks are contributing to the acceptance of self-service technology for daily activities.

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    Utility Bill Payment Kiosk Whitepaper

    payment kiosk whitepaper

    UTILITY BILL PAYMENT KIOSK TECHNOLOGY

    Written by Richard Slawsky and Craig Keefner

    This is a fairly comprehensive look at purely financial service kiosks and the segments. Driving it all is the new portal, PaymentKiosk.com, which we have launched at Olea and which details turnkey, priced, offerings for bill payment, cash2card and more. If you are looking to purchase or you require someone to operate, we will help you.

    This whitepaper addresses many of those areas and includes quotes from Dylan Waddle, chief operating officer with Norman, Okla.-based M3t Financial Services, Tom Smith with Self Service Networks (cash2card, gift cards and vending automation), Doug Shipley of Glory Global Solutions and Brandon Mintz of Bitcoin Depot. Research and current data is presented for underbanked and non-banked customers. I hope you find it helpful.

    Cash Provisioning For Bill Pay Kiosks

    Although it remains to be seen if the use of cash as a form of payment will eventually disappear, don’t expect it to happen any time soon.

    Consumers used cash in 26 percent of transactions last year, according to the Federal Reserve’s 2019 Diary of Consumer Payment Choice. Although that’s down from 30 percent in 2017, it’s a far cry from total elimination.

    Another few tidbits from the Fed report: Participants in the study used cash for 35 percent of in-person payments, and cash represented 49 percent of payments under $10. Of all the cash payments reported, the study found, 80 percent were for payments below $25.

    Underbanked, non-banked and the kiosk industry 

    Frank Bill Pay Kiosk
    The “Franklin” Bill Pay Kiosk

    Well, let’s start with those figures on cash payments. Some of the strongest growth the kiosk industry is seeing these days is in the self-order arena, specifically in fast-food restaurants. Those transactions are typically $20 or less, right in the sweet spot for cash usage.

    Billpay kiosks are growing in popularity as well, targeting underbanked consumers or those who don’t have the ability to pay bills online. Some of the deployed applications include water bill payment, electricity bill pay, gas bill pay and light bill pay.  30% (and rising) of the US population is lower class living in apartments, renting housing. 25% of the US population is unbanked or underbanked according to a 2017 survey by the Federal Deposit Insurance Corp and that number is considered low. Again, the type of people who are likely to favor cash.

    So if credit cards are the only payment option, a company that relies on self-service kiosks may be missing out on substantial revenue opportunities.

    Still, accepting cash does present obstacles deployers need to overcome. And with the use of alternative forms of payment on the rise, deployers need to plan for those as well.

    Utility Bill Payment Example Eliminating the hurdles

    Although it’s certainly much simpler to only accept cards as payment, a successful kiosk project is likely to involve the ability to accept cash as a form of payment.

    “As a business decision, I don’t believe that excluding paying customers is an effective way to win business,” said Thomas Smith, CEO of Providence, R.I-based Self-Service Networks. “If a customer wants to purchase your products and services, there should be no barriers created that would prevent them from making that purchase.”

    In fact, the ability to accept cash may be critical to a project’s success. Chicago’s Department of Finance, for example, began rolling out self-serve kiosks in 2007, allowing citizens to pay for everything from parking tickets to utility bills. The kiosks accept a variety of payment methods, but 47 percent of those payments are made in cash.

    “Since the beginning, cash has always been most popular at the kiosks,” Tina Consola, first deputy director of the department, told the trade news website PYMNTS.com. “It’s important to serve customers who primarily pay in cash, because they may not have access to a checking account or credit card.”

    Aside from the obvious security concerns, one of the main issues when it comes to accepting cash is the quality of the cash itself. Most of us can recall at some point in their lives trying to purchase a soft drink or candy bar from a vending machine, only to see their dollar bill rejected time and time again.

    “Unless the operator is using a high quality bill acceptor from MEI or JCM, lower quality notes may not be accepted at a high rate, thus reducing revenue generated by the unit,” said Dylan Waddle, chief operating officer with Norman, Okla.-based  M3t Financial Services, a provider of cash management software solutions.

    In addition, the issue of dispensing change presents another challenge (and expense).

    “It is always easier to round off transaction amounts to the nearest dollar to lessen the burden of dealing with coin,” Waddle said.

    “Over the past 10 years, M3t has been testing new and innovative ways to deal with coin and even the most sophisticated methods still have issues with coins jamming in transition to the customer,” he said. “Coins also drive a much larger footprint for the kiosk unit itself, so if they can be avoided, it is much preferred.”

    Cash Collection

    The "Austin" Freestanding Kiosk by Olea - All-in-one Bill Payment Kiosk
    The “Austin” Freestanding Bill Payment Kiosk

    Other concerns are the expense and time involved in pulling cash from a kiosk and taking it to the bank. At the very least, those tasks can take an hour or more per day, while for busy locations it can mean hiring an armored car service to handle the cash.

    Whatever the challenge, though, the use of cash isn’t going away. If the kiosk itself doesn’t accept cash, merchants may be forced to provide an alternative payment channel for those who prefer to conduct business with currency.

    “Legislative pressures forcing brick and mortar retailers to accept cash is definitely a growing trend,” Smith said. “In fact, our beloved Rhode Island is one of the first states (if the only) to pass a law to require cash acceptance at brick and mortar retailers.”

    And  legislation affects insurance for cash services.  In Colorado and other states which have legalized marijuana one of the biggest problems is hiring insured cash collection services. There are workarounds but this has put a damper on the cannabis kiosk since most of the transactions are cash.

    Bitcoin Kiosks – Hidden opportunities?

    Although accepting cash can certainly complicate a kiosk project, doing so can reap some unexpected benefits. Along with the potential for increased sales, kiosks can simplify the cash management process.

    “Cash accepting systems can reduce cash shrinkage because employees rarely touch or count money,” said Douglas Shipley, OEM Sales Manager, North America with Glory Global Solutions. Glory is a provider of secure, efficient payment systems, cash recyclers and instant, highly accurate identity verification and authentication solutions.

    “Glory cash automation machines accept, count, sort and dispense change while keeping an accurate accounting of cash on hand,” Shipley said. “Counterfeit bills detection is also built in.”

    The addition of cash acceptance to self-serve kiosks also speeds realization of revenue because the funds may be immediately available for deposit, Shipley said. Credit card payments, on the other hand, require processing time as well as the imposition of fees by banking institutions.

    Although accepting cash can certainly complicate a kiosk project, the growing number of payment channels is opening up new markets for kiosk providers as well.

    Bitcoin kiosks, for example, is one of the fastest-growing segments in the world due to the increased popularity of cryptocurrency. Those devices allow users to buy and sell bitcoin and similar cryptocurrencies with cash.

    “Our company expects to have over 1,000 Bitcoin ATMs deployed by the end of 2020,” said Brandon Mintz, CEO of Atlanta-based Bitcoin Depot. The bitcoin kiosk industry is projected to grow at a compound annual rate of 46.6 percent by 2024. Mintz’s company recently acquired competitor DFW Bitcoin.

    Reverse ATMs, Gift Card Kiosks and Cash2Card Opportunities

    There are also situations a consumer might want to convert their cash into a payment card. Maybe they want to purchase an item online and don’t wish to use (or don’t have) a credit or debit card. Maybe they want to give someone a gift, but feel that cash in an envelope is a bit tacky. Whatever the reason, Self-Service Networks caters to those consumers with its GiftWise Cash-2-Card and gift card vending kiosks. Those devices allow consumers to convert cash into a payment card, gift card or other digital asset.

    The opportunities for kiosks that accept cash are many, but getting the most from them requires a kiosk that is designed to accept cash, backed by a vendor who’s experienced in supporting those deployers who include those in their kiosk fleet.

    Olea Financial Kiosks Portfolio

    Olea Kiosks offers a number of kiosk models that can be customized to accept cash, print receipts, dispense tickets and more. The company’s Franklin Bill Pay Kiosk, for example, is designed to simplify cash transactions. Standard options include a high-capacity bill acceptor, bill dispenser, cash recycler options, high speed bulk note acceptor, coin dispenser, multiple biometrics and receipt printer. Olea’s Austin Kiosk is engineered for light and medium bill payment, featuring a 15” or 22” All-in-One computer in either portrait or landscape as well as an EMV credit card terminal and POS-style receipt printer. The Austin can be customized to support card issuance for gift card and Cash2Card applications.

    Olea can assist you with a complete range of financial services including processing, EMV payment, turnkey financial software, solution servicing, financing, cash collection services and even revenue-sharing options. We are your complete financial services partner.No matter what the challenge when it comes to accepting cash, Olea offers a payment kiosk solution to meet that challenge. Contact us at 800-927-8063 or email [email protected]. We stand ready to help.

    Hope you enjoyed the writeup and if you have any questions drop me an email at [email protected]

    More Information on Bill Pay Kiosks

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    Posts2025: 3,788

    InfoComm 2019 – Peerless Outdoor Kiosks

    Peerless-AV infocomm 2019

    [responsivevoice_button voice=”UK English Female” buttontext=”Listen to Post”]

    Peerless InfoComm Outdoor Kiosks and Smart Kiosks Peerless-AV® to Demonstrate Wide-Ranging Signage Technology and AV Solutions at InfoComm 2019

    Products include new line of SmartMount® Motorized Mounting Solutions, Xtreme™ High Bright Outdoor Displays, SEAMLESS LED Solutions, Smart City Kiosks, and more at Booth 3429

    AURORA, Ill. – May 30, 2019 – Peerless-AV®, an award-winning designer and manufacturer of innovative audio and video solutions and accessories, is pleased to announce its showcase at InfoComm 2019, June 12-14, in the Orange County Convention Center (OCCC). Peerless-AV and its team of experts will be exhibiting a variety of digital signage solutions, including kiosks, video wall mounts, outdoor displays, and more in Booth 3429.

    Peerless-AV Preview @ InfoComm 2019 from Peerless-AV on Vimeo.

    To start off the show, on Wednesday, June 12th,  Rob Meiner, Peerless-AV’s Kiosk Business Unit Manager, will be taking part in a panel on “Increasing Convenience and Creature Comforts with Kiosks in Hotels.” Panel attendees can expect to learn more about how hotels and hospitality industry insiders can incorporate engaging kiosks and signage. Peerless-AV will also be sponsoring the event, which is geared towards key members of the hospitality industry.

    Peerless-AV is proud to present and display the following products at InfoComm 2019:

    Outdoor Kiosk Solutions

    Peerless-AV will be testing the limits of its Xtreme™ High Bright Outdoor Displays (XHB432, XHB492, XHB552) through a water dunk tank, impact test chamber, and dust chamber. Available in 43″, 49″, and 55”, the Xtreme™ High Bright Outdoor Displays offer a maintenance-free design and are rugged enough to withstand the harsh outdoor elements, while still offering bright, crisp imagery.

    Peerless-AV will also be exhibiting the full line-up of the UltraView™ UHD Outdoor TV (UV492, UV552, UV652), an all-season solution for outdoor entertainment and living. Paired with the UltraView™ UHD Outdoor TV will be Peerless-AV’s easily-installed and weather resistant Xtreme™ Outdoor Soundbar (SPK-080).

    Kiosks and Menu Boards

    Kiosks at the booth include the upgraded All-in-One Kiosk Powered by BrightSign® (KIPICT2555). This kiosk features a sleek and stylish design with a leaner frame and a smaller footprint, creating a complete digital signage solution for any indoor application setting, for  entertainment, advertising, digital merchandising, and more.

    Another kiosk on display is the award-winning, outdoor Smart City Kiosk. With an elegant, minimalistic design, including covers to protect and ventilate the kiosk’s display and equipment, this kiosk is an ideal, outdoor digital signage solution.

    Restaurant menu solutions like Peerless-AV’s single Digital Menu Board for Samsung OHF displays (KOF555-1OHF), double Digital Menu Board for Xtreme™ High Bright Outdoor Displays (KOF555-2XHB), and single Digital Menu Board for LG displays (KOF555-1XE4F) will also be in the booth, demonstrating how digital signage can help with increasing drive-thru sales and promoting order efficiency.

    Interactive SmartMount® Solutions

    A new line of SmartMount® Motorized Mounting Solutions for Interactive Displays, including the SmartMount® Motorized Stand/Wall Mount (SS598ML3) and SmartMount® Motorized Table Top Cart (SR598ML3T) will showcase how educators can focus on the content on display in the classroom while creating a positive learning environment.

    Also in the booth will be the latest version of the SmartMount® Motorized Height Adjustable Flat Panel Cart (SR598ML3), an extension of Peerless-AV’s award-winning line of AV carts, which make it easier for educators and students to raise and lower touch-enabled displays.

    Wall Mounts and More

    As the 2019 Official TV Wall Mount & Outdoor TV Provider of Forbes Travel Guide, Peerless-AV will be showing off its mounting solutions geared towards hospitality applications. Mounts being displayed include the Pull Out Pivot Wall Mount (HPF650), essential for on-wall or recessed/in-furniture applications, as well as the Hospitality Wall Arm Mount with STB Enclosure (HA746-STB), which offers an aesthetically pleasing solution for cable management and set top box storage. For retail applications, Peerless-AV will be introducing the Floor Window Display Mount (DS-OM55ND-FLOOR) designed specifically for the Samsung OM55N-D Double-Sided Displays.

    Peerless-AV’s wide ranging projector product family will be in the booth, as well, with the Heavy Duty Universal Projector Mount (PJR125), Ultra Heavy Duty Projector Mount (PJR250), and Universal Portrait Projector Mount (PJR125-POR), demonstrating the perfect mounting solution for heavy equipment.

    LED Video Wall Mounting Solutions

    Providing a wow factor for attendees will be Peerless-AV’s Curved LED Mount, featuring a modular design developed to fit the specifications of any LED display. In partnership with RMG, the curved video wall will feature actual pieces from the Kennedy Space Center and highlights of the 50th Anniversary of the moon landing. Peerless-AV’s LED mounting systems bring unlimited configurations to wall signage as well as offer a slim, space-saving, and aesthetically pleasing design that can be adapted to support any display specifications and video wall configuration.

    Additionally, as the Official Digital Display Provider of MiLB, Peerless-AV’s booth will feature the new official LED scoreboard, which will be implemented in over 50 stadiums by 2020.

    The Curved LED Mount and LED scoreboard are part of SEAMLESS by Peerless-AV, the one-of-a-kind all-inclusive program for LED video wall integration. With SEAMLESS by Peerless-AV, integrators can expect start to finish support for all of Peerless-AV’s LED mounting solutions.

    To learn more about Peerless-AV’s activities planned for InfoComm 2019, watch the preview video (https://vimeo.com/peerlessav/infocomm19) or visit Booth 3429 to see the full showcase of outdoor displays, kiosks, mounts, carts, and more.

    For media appointments, please contact Beth Gard at [email protected] or 732-212-0823.

    Connect with Peerless-AV via social media on Twitter, Instagram, LinkedIn, Facebook, and YouTube.

    About Peerless-AV

    Driving Technology Through Innovation

    For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

    Media Contact

    Beth Gard

    [email protected]

    (732) 212-0823

     

    Posts2025: 4,065