We welcome Lexmark as one of our newest sponsors. Laser printers in unattended self-service are a significant segment especially in the Print Services such as offered at Universities and other public institutions.
Learn more about Lexmark through the content areas below.
Lexmark technologies are moving up and to the right in analyst reviews year after year. Take a closer look at how our enterprise software, print hardware and managed print services stack up for the experts. Read the latest reports
Take the opportunity to work with the best professionals on the best products. Lexmark is committed to equal opportunity. Lexmark offers competitive pay, awesome benefits and a supportive work environment. Learn more about careers at Lexmark
Lexmark strives to be an environmentally responsible provider of products and services. We design our products to be light on environmental impacts; engineer our packaging to reduce materials; and provide environmentally progressive collection and recycling programs. Learn more about our collection and recycling programs
On the Lexmark News Blog, you’ll find informal news, opinions, insights and thought leadership on Lexmark products, solutions and services, as well as industry-related trends and topics of interest. Learn more about the Lexmark news blog
Throughout the newsroom, you will find news releases and links to our social media sites, in addition to other helpful information about our innovative printing and imaging products and solutions. Learn more about the latest Lexmark news
Lexmark – New Sponsor for KMA was last modified: March 17th, 2019 by News Editor
We welcome Tech For All Consulting to the Kiosk Manufacturer Association. Tech for All is also now a member of the KMA Accessibility Committee.
For over fifteen years, our international accessibility and universal design consulting firm has served small companies, Fortune 500 corporations, educational institutions, government agencies, and nonprofit organizations representing people with disabilities. Tech for All’s sole mission is to help its clients successfully address the challenges of making their products, services, websites, kiosks, and mobile apps accessible for all, including people with disabilities.
TFA seeks to be your Accessibility Partner. We will work with your organization to craft practical and effective solutions for the accessibility challenges you face. TFA offers a broad range of accessibility support services including training, planning, evaluation, remediation, implementation, and monitoring.
The TFA Logo
The greater than or equal to symbol is represented in the Tech for All logo and signifies our mission to help our clients provide equivalent or greater access to technology for people with disabilities.
At the heart of TFA’s practice are the exceptionally talented, skilled, and experienced consultants who develop accessibility solutions and support successful implementation. Many of TFA’s experts are living with disabilities themselves. Each of TFA’s project teams includes seasoned consultants who bring specialized knowledge, capabilities, and solid experience to the task at hand.
Caesar Eghtesadi, PhD
Caesar founded Tech for All in 2001 after leading the development of the Universal Access Copier System, the world’s first voice-activated, large-scale office equipment product that was accessible and usable by people with disabilities. Caesar has led over 200 successful consulting engagements for diverse clients. He has been a major contributor to several projects for the National Institute on Disability and Rehabilitation Research (NIDRR).
Contact TFA Consulting
New Sponsor – Tech For All Accessibility & UI was last modified: March 17th, 2019 by News Editor
The Bill Pay Kiosk, Underbanked and Unbanked in 2019
There are all sorts of situations where a company needs to accept regular payments from their customers. Utility payments, cellphone bills and store credit cards are just a few of the situations where customers make regular payments.
And if one thinks that the ability for those organizations to accept payments via their website, mobile or by mail has eliminated the need for other payment options, they’d be mistaken. Some example payments include Alimony, Rent payments, Healthcare co-pays, mobile phone payments, cable TV bills, money transfers, tuition payments, and correctional facility services.
The Franklin Bill Pay Kiosk from Olea is designed to simplify cash transactions. Standard options include a high-capacity bill acceptor, bill dispenser, coin dispenser, credit card terminal, and receipt printer
Others include cell phone top-ups, long distance, and digital phone cards for International calls. There are international payment options available as well, especially for Latin Amerian countries like Mexico, where for example the customer can pay his mother’s Telmex bill in California.
And how these payments are made are important to note. As much as Check21 did to simply checks, that is still a major form of payment depending on the venue. You have cash payment terminals running $5000 a day in some locations. And then there is a credit card and mobile.
Unbanked and Underbanked Statistics
According to a recent survey conducted by the Federal Deposit Insurance Corporation, more than 8.4 million households in the United States are unbanked, meaning they don’t have access to a checking or savings account. Other data points to at least 50 million unbanked. Another 24.2 million households are underbanked, with access to a checking or savings account but also making use of financial products and services outside of the banking system. Together, more than a fourth of U.S. households are unbanked or underbanked.
There are specific geographic and demographic data outlining these groups. Ethnic and cultural factors play into it with some cultures preferring cash.
Having a reduced set of payment options for what can be a very large customer set doesn’t help retain and create more customers. The end result of adding bill payment options ultimately increases the cash flow for companies and expands their consumer base.
Philadelphia just became the first large city in the nation to ban cashless businesses in the city, in part to protect people like construction workers who don’t have a bank or credit card.
In addition, a significant portion of the population, primarily lower-income and younger people, still prefers to conduct their business in cash. Maybe they don’t trust the banking system. Maybe they tend to pay bills closer to their due date and don’t want to risk a late payment or service cutoff. A personal US Mail check or money order may be delayed. Maybe they want to wait till the last moment during the “last chance” before penalty phase. It could be a language. Add to that the 11 percent of U.S. adults who don’t use the Internet, according to a Pew Research study, and it’s clear there will always there will always be a need to provide payment options to customers.
That’s where a bill pay kiosk comes into play.
The benefits of adding a bill pay kiosk to an organization’s payment options are many. For the customer, those include few service disruptions, improved credit and fewer reconnect and/or late payment fees. The kiosks in a way become the financial center or “bank” for the underserved, which they know the bank has ignored them. For the organization, they include more timely payments, fewer trips by a technician to reconnect service that was cut off, lower staffing needs at the payment center, fewer trips to payday loan, check cashing centers where they used to go before the kiosk, and overall much improved customer satisfaction. That translates to higher retention of existing customers and a higher acquisition rate of new customers.
Still, accepting payments by kiosk isn’t just a matter of setting up a device in the headquarters lobby and hoping for the best. Here are a few considerations to take into account when deploying a bill pay kiosk.
Bill Pay Machines Make it easy
27 percent of U.S. households do not have regular access to banks and other mainstream financial services.
That’s 90.6 million financially marginalized people who are further penalized, in terms of time and money, by having to rely on alternate financial services (AFS), which charge fees for transactions that are often free to customers of banks, credit unions and other federally insured institutions. Despite the financial recovery since the Great Recession and the growth of online financial services, the number of households with little or no access to bank accounts has remained stubbornly steady since 2009, when the FDIC began collecting statistics on the phenomenon.
Theresa Schmall, a manager at CFSI, points out that “solutions using digital and mobile platforms can provide expanded access” for the unbanked. It may also remove the presumption of exclusivity that prevents many unbanked and underbanked households from approaching mainstream financial services — while also eliminating those seemingly endless lines.
By a large margin, those people who don’t use the Internet are 65 or older. Some of the main reasons, they say, are that it’s too difficult and they believe they’re too old to learn. If the kiosk application is too difficult to use it’ll be the same reason they give for avoiding it.
Incorporate large fonts and a logical payment process for the interface to make the kiosk easy on the eyes and the brain. Incorporate a simple way to start the process over if the user makes a mistake. It won’t hurt to have a staff member nearby during the first few weeks after initial rollout to assist first-time users. Kiosk technology also makes it easy to incorporate a variety of languages; make sure you include those options, especially if the unit will be located in a culturally diverse area. Users will appreciate it.
Publicize the option
Include marketing materials about the new bill pay kiosks with bills, in print ads, on TV commercials, and on your website. Also have office staff inform customers who come in to pay their bills about the devices, and offer to guide them through the payment process.
Add additional locations
One of the beauties of kiosk technology is that it allows organizations to expand their footprint without the capital costs of a brick-and-mortar location. In addition, we now live in a world where people expect to be able to conduct business at any hour of the day.
One way to increase the value of bill pay kiosks is to place them in areas where customers can access them at any time of the day or night, in a place that’s convenient for them. Along with placing a kiosk in the lobby of the central office, consider placing units in grocery stores or other 24-hour locations. This would be especially important when a significant number of customers live in rural locations.
Making sure that the right biller is available in the right geographic area is important. Utilities get the biggest use, and they’re the “magnet” effect if you are pulling the customers into paying their utility bills. Once the customer is there, they can see an array of options for paying their cable, wireless phone, and stored value cards like VISA & MC prepaid cards
Make it reliable and secure
Nothing will frustrate customers more than a kiosk that’s out of order when they need to pay a bill. If it happens more than once, you’ve likely lost them as kiosk customers forever. Invest in a solution that incorporates quality, reliable hardware.
One the same note, make sure the kiosk hardware and software is secure from tampering. The last thing a business needs is the expense and negative publicity that accompanies a data breach.
Partner with an expert
Partnering with an experienced vendor saves you the headaches of learning these lessons on your own. Work with someone that has existing projects and can offer consulting and advice on how to make your project a success. Olea Kiosks stands ready to help.
Drive through any given neighborhood in the United States and you’ll probably notice a handful of homes with “for sale” signs in their front yard, but come back a few weeks later and those signs will have likely been replaced by “sold” signs and moving vans. Sound familiar?
Following the recession that plagued the United States from 2007 to 2009, the housing market has made an impressive comeback. In fact, according to research by the National Association of Realtors, existing home sales in the US totaled more than 5.34 million in 2018. Of those sales, an impressive 32% were first time home buyers.
While the home buying process is certainly an exciting one, it requires an immense amount of time, effort, and research by both the real estate agent and the homebuyer—especially for first time homebuyers. That’s where real estate kiosks come in. Designed to take on a multitude of tasks—from initial information gathering, to checking in for an appointment, and browsing listings—real estate kiosks can simplify the home buying and selling process.
As with most large purchases and investments, homebuyers typically begin their search for a new home by determining their needs and gathering additional information. While some choose to meet with a real estate agent from day one of their search, others prefer to take the time to first research on their own to ensure that they come into their initial meeting prepared. With the ability to showcase interactive information about available agents as well as their properties, services, locations, and areas of expertise, information kiosks can serve as a useful tool for real estate agents to provide during the research and information gathering process.
While real estate agents tend to work extended hours to accommodate clients and potential homebuyers, they aren’t in their office at all times of the day. Designed to be installed behind an exterior window, thru-glass solutions can offer the same interactive information-sharing and advertising capabilities as information kiosks and interactive digital signage, regardless of whether or not the office is open. To allow homebuyers to interact with the information on-screen, the digital display communicates with a CPU, which then communicates with a window-mounted touch foil, all of which are housed on the interior side of the window. The integration with the touch foil enables homebuyers to click on different content by touching the glass from the exterior.
Not only do thru-glass solutions serve as a way to establish seemingly unlimited business hours, their unique display and interactive features also draw attention to those who are simply passing by—enticing them to engage with the screen. With the ability to browse home listings in the area and gather information about the real estate office—agent names, contact information, business hours, and more—homebuyers are often enticed by the convenience factor as well.
Used for information sharing, digital signage enables real estate agents to highlight specific properties and services while also providing a platform on which local businesses can pay to promote their offerings. From relevant local service providers, like plumbers, electricians, and handymen, to schools, restaurants, and events, prospective homebuyers can utilize those offerings to get to know the area and gather information on the service providers they may need to use while they consider purchasing a new home. In addition to being able to advertise their own services and properties, real estate agents can benefit from this solution two-fold by making revenue off of the advertising space they sell on their digital signage solution.
Once a prospective homebuyer decides they’re ready to meet with a real estate agent, a check-in kiosk allows them to bypass the traditional check-in process to quickly and easily check-in for their appointment. Homebuyers can select the agent they’re meeting with and even notify them of their arrival, all from the kiosk. While they’re waiting, they can also use check-in kiosks to fill out any necessary forms or paperwork prior to their meeting.
Designed to provide transparency and promote efficiency throughout the homebuying process, real estate kiosks allow potential homebuyers to access information in a way that is convenient and easy to interact with. As the housing market continues to thrive and real estate agents find themselves busier than ever, real estate kiosks will continue to play a key supporting role in the process—effectively enhancing the overall experience for both real estate agents and homebuyers.
Company selected as the Official TV Wall Mount & Outdoor TV Provider for the Luxury Hospitality Industry
Outdoor TV Provider for Forbes Travel
AURORA, Ill. – March 12, 2019 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, is excited to announce that it has been named the Official TV Wall Mount & Outdoor TV Provider of Forbes Travel Guide.
Each year, Forbes Travel Guide selects brand officials to represent the finest products and services available in the luxury hospitality industry. As an authority on the subject, the company launched this program to help hotels and spas determine which top brands would aid in providing guests with incredible experiences. This year, thirty-five brands, offering everything from caviar to cleaning services, met Forbes Travel Guide’s high standards.
With a complete range of AV products, including LED and LCD video wall mounting systems, fully sealed outdoor TVs and displays, TV wall mounts, and kiosks, Peerless-AV’s solutions seamlessly align with the aesthetic and customer-centric features expected in luxury hospitality settings.
“Peerless-AV provides hotels with a wide range of audiovisual solutions, from high-quality UHD outdoor televisions suitable for year-round use to strong yet sleek indoor TV wall mounts,” says Filip Boyen, CEO of Forbes Travel Guide. “Plus, these solutions have a seamless aesthetic that can be easily installed and maintained, which is essential for hotel guest rooms, lobbies, and more.”
Two of the most commonly employed Peerless-AV outdoor solutions are the UltraView™ UHD Outdoor TV and Xtreme™ High Bright Outdoor Displays. The UltraView™ UHD Outdoor TV’s maintenance-free displays offer 4K ultra high-definition resolution and an operating temperature range between -22°F and 122°F. The Xtreme™ High Bright Outdoor Displays are also maintenance-free and capable of operating in extreme temperatures (-31°F to 140°F). The displays are fully sealed to protect against the elements, and provide an anti-reflective, high-definition screen for optimal outdoor viewing. Both of these solutions can be implemented in any environment for outdoor entertaining, advertising, wayfinding, and more.
“We are pleased to be recognized by Forbes Travel Guide as a trusted brand for hospitality venues,” said Nick Belcore, Executive Vice President, Peerless-AV. “At Peerless-AV, wepride ourselves on offering high-quality products and services that address all of our clients’ audio visual needs. From television mounts in guest rooms, to durable outdoor TVs in bar and lounge areas, to eye-catching video walls in hotel lobbies, Peerless-AV is able to create solutions that continuously enhance guests’ experiences.“
For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.
ROK kiosk case study in construction (Laura Miller of KioWare)
Restaurant technology by TouchDynamic
Delta videowalls case study
IoT serviced retail – HP Nuding, Group Strategy Officer for Posiflex Group (includes KIOSK Information Systems) interview. US customer looking to expand into Europe and International targeted. Contact email.
Millennials love cash by Glory Global
The Art of Retail feature by Healey Cypher, CEO Zivelo
2018 Retail Recap by Frank Mayer
Kiosk Solutions Magazine – Feb & Mar 2019 was last modified: March 16th, 2019 by News Editor
2017 FDIC National Survey of Unbanked and Underbanked Households
The FDIC is committed to expanding Americans’ access to safe, secure, and affordable banking services. The FDIC National Survey of Unbanked and Underbanked Households is one contribution to this end.
To assess the inclusiveness of the banking system, and in partial response to a statutory mandate, the FDIC has conducted the survey biennially since 2009.1 The most recent survey was administered in June 2017 in partnership with the U.S. Census Bureau, collecting responses from more than 35,000 households. The survey provides estimates of the proportion of U.S. households that do not have an account at an insured institution, and the proportion that have an account but obtained (nonbank) alternative financial services in the past 12 months. The survey also provides insights that may inform efforts to better meet the needs of these consumers within the banking system.
Estimates from the 2017 survey indicate that 6.5 percent of households in the United States were unbanked in 2017. This proportion represents approximately 8.4 million households. Some other estimates put that number as high as 50 million. An additional 18.7 percent of U.S. households (24.2 million) were underbanked, meaning that the household had a checking or savings account but also obtained financial products and services outside of the banking system.
The 2017 survey examines a number of additional topics, including the methods that banked households used to access accounts, bank branch visits, use of prepaid cards, use of alternative financial services, saving for unexpected expenses or emergencies, use of credit, and the methods that households used to conduct financial transactions in a typical month.
See economicinclusion.gov for survey findings, the ability to generate custom tables and charts using 2017 and earlier years of survey data, and data downloads and documentation.
The 2017 survey report, executive summary, and other related materials are linked below. (All items are PDF files. See PDF Help for assistance.)
Simon Property Group is introducing a new line-up of mall kiosks, which many might agree is not your “typical” mall retailer—at least not yet.
Indianapolis-based Simon, the biggest mall operator in the U.S., has inked a deal to open 108 kiosk locations that will sell beauty and personal care products infused with cannabidiol, or CBD, a chemical produced by the cannabis plant.
Simon is partnering with Columbus, Ohio-based cannabis company Green Growth Brands (GGB) to launch the kiosks operating under GGB’s Seventh Sense Botanical Therapy brand. The products offered will be purely for topical use; the kiosks won’t sell products like vape pens or edibles.
All of the compute platforms discussed are inference processors designed to effectively execute (use not train) neural networks. Self-service applications might include speech recognition, speech synthesis, language understanding and processing, customer support chat bots, optical recognition, scanning, counting, tracking, sentiment analysis, advertising optimization, etc… Imagine engineers train a neural network in the lab for some purpose then want to deploy it into stand-alone hardware devices that can’t afford to rely on connectivity and cloud computing. (eg: battery powered devices, smart cameras, smart sensors, autonomous platforms, alarms, etc…) While limited compared to large systems, these small new inference-oriented processors are suitable for certain AI deployments on the edge (translation: local inference tasks).
Overlooked Security in Sign-In Kiosks – Visitor Management Systems (note: all are “mostly” patched)
Wired published story of IBM interns infiltrating some systems (later patched). Typically there are USB ports exposed and sure enough in this case they found some. We’re surprised that HID Global was the noted offender. They know better but then they generally sell the hardware and someone installs it on some machine that is deployed in some building in some fashion. Here is excerpt from Wired:
On Monday, IBM is publishing findings on vulnerabilities in five “visitor management systems,” the digital sign-in portals that often greet you at businesses and facilities. Companies buy visitor management software packs and set them up on PCs or mobile devices like tablets. But X-Force interns Hannah Robbins and Scott Brink found flaws—now mostly patched—in all five mainstream systems they looked at from the visitor management companies Jolly Technologies, HID Global, Threshold Security, Envoy, and The Receptionist. If you had signed in on one of these systems, an attacker could’ve potentially nabbed your data or impersonated you in the system.
The very nature of visitor management systems is partly to blame. Unlike the remote access attacks most organizations anticipate and attempt to block, a hacker could easily approach a visitor management system with a tool like a USB stick set up to automatically exfiltrate data or install remote-access malware. Even without an accessible USB port, attackers could use other techniques, like Windows keyboard shortcuts, to quickly gain control. And while faster is always better for an attack, it would be relatively easy to stand at a sign-in kiosk for a few minutes without attracting any suspicion.
Among the PC software packs, EasyLobby Solo by HID Global had access issues that could allow an attacker to take control of the system and potentially steal Social Security numbers. And eVisitorPass by Threshold Security had similar access issues and guessable default administrator credentials.
Editor Note: restricting access to USB ports is a basic necessity. For the sake of convenience and neglectible cost these basic rules are still violated. Our recommendation is visit KioWare or Sitekiosk before you deploy in public. See the related service article with the loan application kiosk and its exposed USB ports video walk-thru.
Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.
Check-In Kiosks Security – The Overlooked Security Threat by IBM and Wired was last modified: March 6th, 2019 by News Editor
Smart City and Digital Signage go hand-in-hand and lots of cities are looking at new infrastructure. We track those. These days that means smart transit, smart transportation, smart lighting, automation, EV vehicles, Self-Driving. It’s a big basket for sure. Part of IoT trends in self-service.
Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He reviews Smart City and Smart RFPs from around the industry.
Kansas City Comprehensive Smart City Partnership with Kansas City, Missouri. The City seeks to partner with a firm to provide a fully integrated suite of sensors, networks, and data and analytics platforms that will result in the City becoming the first true Smart City in the world. Due Date: Extended to August 7, 2pm.
Oct 15 — Link — IoT and Smart Agriculture Are Building Our Future Cities Today The 9.6 billion people expected to live on the planet by 2050, and with 70 percent of them in urban areas, IoT is pushing smart agriculture in smart cities.
4/9/18 — announced last week the city’s plans for LinkNWK, a communications network of sidewalk kiosks that will provide residents and visitors of Newark with free gigabit Wi-Fi, mobile device charging, free phone calls to anywhere in the U.S., access to municipal services, maps and directions, and real-time local information on city streets. There will be no cost to taxpayers or users as it is supported through advertising on the Link kiosk displays.
City council is mulling a resolution that will allow New York City-based Smart City Media LLC. to install about 25 digital kiosks to provide information to residents and tourists. These kiosks – called CityPosts — will stand about 8-feet tall and have 55-inch screens on both sides, chief marketing officer Mike Mainthow said in a phone interview today.
The company is now building “smart city” infrastructure near Denver, Colorado, with the goal of turning the area into a “smart city” by 2026. The initiative is part of a larger Panasonic program Panasonic called CityNow. Although the definition of a “smart city” varies depending on who you ask, the term typically describes a metro area that prioritizes the use of technology in its infrastructure.
Part of the smart cities movement includes managing how people travel and use the transportation network, as well as how cities collect data from vehicles and group travel patterns for better land use and transportation policy decision making.
Jun 19, 2017 – When envisioning all the possibilities of smart cities, it’s also important to consider the difficulties that could arise in creating them.
Variations on Project Example
Here is one for public safety circa March 2018 in California.
The City of xxxxxxxxxx (“City”) seeks to partner with technology providers who are working to improve and enhance the urban environment through the use of smart city technology. For this Request for Proposals (“RFP”), the City seeks up to four Firms/Teams that can implement and demonstrate how camera, video, motion, and other sensor technology can be an effective tool in addressing public safety. Working in collaboration with the City and the xxxxxx County Sheriff’s Department, these Firms/Teams will demonstrate solutions that can enhance public safety in the City. This pilot project will allow the City and the SD to assess the utility, data management needs, cost effectiveness, and overall success of a smart city public safety program that could be scaled citywide in designated areas of the City. The size and density of the City, along with its large visitor population (especially during special events) provides a great environment for the testing and implementation of cutting-edge public safety technology. Up to four Firms/Teams will be selected.
The selected Firms/Teams will design and implement a demonstration project for deployment over nine months. At least one location in the City will be assigned to each Firm/Team for implementation. The selected Firms/Teams will be provided a $10,000 stipend, distributed at determined milestones during the nine month duration of the pilot program. Selected Firms/Teams shall be required to comply with the City’s Privacy Guidelines. In addition to public safety applications, the City encourages camera and sensor applications that can provide insights about how people interact in the City. For example, innovative companies are using cameras and sensors to measure volume and direction of pedestrian, bicycle, and vehicle trac. Such programs can inform city planning and other municipal operations as collected data can be used to increase pedestrian and vehicle safety or increase economic activity. In addition, the City welcomes technologies that protect privacy, such as use of anonymized data and real-time image scrambling.
Smart City Update & Digital Signage was last modified: March 5th, 2019 by News Editor
The NRF Big Show was a big success for KMA. We were hoping to get some brands to sign up as part of our new Retail Advisory Council and we signed up companies such as Tommy Hilfiger and the New York Mets.
NRF Highlights Links
The NRF’s 2019 Big Show Features Innovative Solutions – and Robot Attendees – Apparel News
We will have example kiosks (one of them courtesy of Olea Kiosks) and it will be running application by Appetize.
A second tablet display will be debuting a new retail application that has recently been deployed by FAO Schwartz.
As part of NRF we will be recruiting participants for our Retail Advisory Council. Simply put we are looking for companies which have an interest in self-service in general and also accessibility and may or may not have some input for us. This type of broad input and review is modeled on ANSI standards for process. We hope to see you there.
For more information on Retail Kiosks in general please visit our Retail Market page. Included is recent data by Frost & Sullivan on “Revenue and Unit Shipment Forecast Discussion by Vertical”. Retail is the largest vertical market for self-service kiosks to summarize.
At The Booth! Nanonation’s newest application makes for a seamless car buying experience – for kids, that is! F.A.O. Schwarz, an iconic toy store, has kiosk-like stations equipped with iPads with an engaging user experience that allows guests to build their own model car. From choosing the body, paint, wheels, and accessories, to the accompanied auto body shop sound effects, the interactive experience is the first part of a two-stage process. In stage two the guest works with the team in the F.A.O. garage to put together the model car they just designed. The collaboration between Nanonation and F.A.O. Schwarz is experience retail at its best.
Sports Betting Machines: The Future of Sports Betting
March 3, 2019
Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.
What to Expect in a World Where States Can Legalize Sports Betting
Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.
Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.
The Impact of Sports Betting Kiosks
With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.
Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.
Provide ADA accessible betting options for customers
Background – Fixed odds betting terminal
A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law. Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%. Fixed odds betting terminals were introduced to UK shops in 2001.
The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500. Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs). Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.
Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.
Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.
Sports Betting Kiosks: The Future of Sports Betting was last modified: March 4th, 2019 by News Editor
Kiosk Service is the red-headed stepchild sometimes in the planning stage
Richard Slawsky is an Educator and freelance writer, specializing in the digital signage and kiosk industries. Louisville, Kentucky Area
There’s nothing that kills customer enthusiasm more for a kiosk deployment than walking up to a unit and seeing a piece of paper taped to the front bearing the hand-scrawled words “Out of order.”
Such a sight conveys the impression of neglect, and makes customers wonder what else the business operator is neglecting. And if they see that note on a subsequent visit, they’re unlikely to ever use the kiosk even if it’s eventually restored to a working condition.
The reputation of the entire kiosk industry rests on the shoulders of service providers, and anyone who treats service as an afterthought runs the risk of seeing their deployment turn into expensive dust collectors. Unfortunately, deployers often put service way down on their list of priorities when planning a self-service project.
Setting up for failure
Probably one of the most dramatic failures of a kiosk project in recent memory took place in Pennsylvania in 2011. The Pennsylvania Liquor Control Board shut down a project that used self-service kiosks to sell bottles of wine in dozens supermarkets around the state. In addition to a complicated transaction process and an inexperienced vendor, service problems forced the board to shut down the kiosks for several weeks in December 2010, just as shoppers were planning to stock up on spirits for the holidays.
Although there were a number of issues with the project, it’s likely that the service problems alone would have prompted its collapse. And while most projects don’t attract the negative publicity that this one did, a variation of the old military saying holds true: poor planning, especially when it comes to service, will equal piss-poor performance. That can be avoided by considering service while a kiosk deployment is still in the budgeting and planning stage.
“With the service and support aspect of putting a piece of equipment out there, you’re probably looking at 15 to 20 percent on a yearly basis to fully support what’s out there,” said Luc Vallieres, CEO of Salt Lake City-based CSA Service Solutions, a nationwide provider of service solutions to a number of technology sectors. The company’s clients include such notables companies in self-service, retail and healthcare.
So if any of those kiosk market reports appearing on the Internet are to be believed, the service industry market is worth anywhere from $2 billion per year to $4 billion. So if the project budget is $100,000, anywhere from $15,000-20,000 should be earmarked for ongoing service. Whatever the size, it’s money well spent.
“It’s a waste of budget and resources to invest in implementing self-service hardware across your retail locations, but then fail to keep those devices updated and functional,” said Brad Fick, president of Minneapolis-based Direct Source, a provider of technology solutions for tier-one retailers.
“We always recommend quoting and setting up a hardware maintenance plan for three-to-five years after rollout,” Fick said. “This should be an important step in any retailer’s sourcing process.”
Unfortunately, though, many deployers overlook the importance of service. Another challenge can be that the implementation teams and the “after-roll-out” support teams are different.
“No matter what type of technology is being implemented, retailers have historically put service and device support on the back burner,” Fick said.
“Part of this is simply the excitement of a project and the focus on getting the technology right so customers or associates can start to use it in the stores,” he said. “How the tools are supported after roll-out can simply be overlooked.”
And in many cases, deployers secretly hope service won’t be an issue for several years after the project goes live.
“When purchasing a car, appliance or home electronics, you don’t think the device will fail because it’s new,” said Tony Lomazzo, VP of business development with Tyngsboro, Mass.-based Marathon Deployment. Marathon provides a full range of IT services with clients in the retail, hospitality and business services verticals around the world.
“When it comes to POS hardware and kiosks, though, you want to ensure your investment is protected on day one,” Lomazzo said. “This service needs to provide same day or next day onsite service. If your investment is inoperative this will cost you customers and will affect your bottom line. You should always protect your investment by adding the extended service.”
Here are some real life pictures
Planning for success
Servicing self-service devices is more complicated than just pasting a sticker with a toll-free number on the side of the kiosk enclosure.
Nick Manolis, CEO of the Dublin, Ireland-based Escher Group, advises his clients to prepare for a number of servicing activities. Escher provides kiosks, software and other technological solutions for 35 postal operations around the world.
The activities Manolis recommends deployers focus on include:
Soft servicing – keeping the kiosk stocked, keeping receipt/label rolls full, emptying cash if the kiosk takes cash, and general “soft monitoring” of operation. If the kiosk is in a manned office, this may be done by local staff as one of their duties. If it is in a standalone location, then it will require a visit.
Hard servicing – field maintenance (proactive and reactive) and general refurbishment. The kiosk needs to “look good,” especially if it’s your first point of contact with customers.
“Besides servicing the machine, companies also need to interact and follow up with the customer and/or the kiosk manufacturer,” Manolis said.
“A few things can be implemented to make this type of servicing easier, including alerting and self-reporting,” he said. “If the kiosk is not manned, then it should be able to ‘call home’ in the event of a problem such as a jam, paper low and so forth. Besides regular checks, the company needs to be regularly monitoring for both problems and non-use. The lack of use can also be indicative of an issue.”
Train Your Staff
On-site staff should be trained on basic maintenance such as changing receipt paper or rebooting the machine. The ability to monitor and troubleshoot problems remotely can be a major cost saver, especially if a technician needs to drive a long way for a site visit.
Screens need to be cleaned everyday and the right cleaners used. Think of walking into a hospital where basic cleaning doesn’t take place. Incidents like the one recently dramatised by UK tabloid newspapers and McDonalds resulted in some serious actions despite the nature of the report.
Service and maintenance by employees is a direct factor on how much service support you will need. Design the unit for easy servicing and maintenance and productivity will go up for both factors, and costs will go down for both.
Replacing paper in printers would seem to be a common task to train for, yet many times there is only one person who has taught themselves to do it.
Make sure the unit and components are designed to be serviced. Provide tools internally if necessary. Sometimes you can actually have customers do some of the servicing for you.
Ever grab a grocery cart at Krogers? Maybe you got one of the cleaning wipes out of the canister and wiped it down before taking into the store. Happens all the time and it helps keep the carts cleaner and safer.
Some real-life examples below:
Here is a credit application kiosk. Complete strangers and prospective customers approach and provide detailed information for a credit application. They get a printout. That printer requires paper replenishment (which is a good ROI indicator in itself). The problem is that the unit is designed so that employees leave the internal components accessible to anybody in order that they may easily change paper. But what if I were a bad hacker? The computer is exposed too, and I can just as easily insert a USB malware drive into the unit and record all the credit information entered. Perhaps I may be able to breach the actual office system and conceivably the corporate system..
It may make it easier to change paper but it is NOT the way to do it
Another real-life example would be cash cassettes. A super-major telecom provider with bill pay units had a severe cost problem with cash cassettes being damaged by employees when removed and re-inserted. They literally dropped them, often on the floor resulting in damage. Those costs were well over 300K a month just servicing those damaged cassettes. And it could have been averted by proper training.
In McDonalds, every one of those units has locks which operate to track and audit access by employees. They were designed in and they are not cheap, but in the overall scheme they are a bargain in the reduced service costs they might otherwise incurred. And it is worth noting that the original locks did not provide audit access but they were selected because they could easily be upgraded later to include auditing. That’s thinking ahead and saving yourself some budget. Look ahead and have a plan for success.
Types of Service Needs
In addition, service needs will vary depending on the type of service the unit provides. Informational and transactional self-service share much of the same technology, but their complexity varies greatly. Informational self-service projects are usually much smaller in scale with prepackaged software and information that can easily be rolled out to a self-service unit.
A transactional solution, on the other hand, is typically defined by its integration with a payment device or ecommerce module. With a transactional kiosk, there are more challenges around data security and payment processing. As such, transactional self-service projects are always more expensive and require more strategic planning.
<“Anything that’s transactional and helps drive revenue is likely going to require service much more quickly,” Vallieres said. “Anything that’s transactional and tied to the deployer’s business plan will typically have requests for a much quicker response time. If it’s informational, that may be a lot more flexible.”
Keeping kiosks healthy can be made easier with the use of kiosk management software. Tools that notify kiosk owners that maintenance is needed, paper is out, or the printer is jammed can optimize staff time and increase kiosk up time. The use of kiosk management software is just as important as staff availability for fixing hardware issues on site and keeping abreast of kiosk downtime.
Utilizing kiosk system software and keeping that software up to date is another way to avoid security holes and downtime. Updating to the latest version available can reduce bugs, security holes, and other issues that can cause downtime.
Having people maintain the kiosks and the hardware is one thing, but the maintenance of software over time, and the features that can assist with monitoring kiosk needs/health/states can be vitally important to the success of a project.
A changing approach
In addition to ensuring that kiosk uptime remains high, planning for service from project conception can have a major impact on the cost of that service.
While designers may approach a project from the perspective of how the kiosk looks, they don’t always consider serviceability. That’s something that can drive service costs through the roof.
“Speaking from experience, manufacturers sometimes think, hey, we’re going to put this box together and it ends up weighing 1,200 pounds or it needs to be bolted down, and the access panels are in the back,” Vallieres said. “Those are some of the issues that need to be taken into account that manufacturers don’t always think of.”
And who will provide that service is another issue that needs to be nailed down from the very beginning.
As the use of self-service devices in the marketplace changes and expands, so is the way service is provided. Some manufacturers offer service as part of a kiosk project, while others partner with third-party providers. In addition, the growth of the “gig economy” has spawned companies such as Field Nation, Upwork and others that make it possible for deployers to keep up with repairs and maintenance without the expense of an in-house service staff.
However they choose to approach it, though, deployers need to do their homework, talk with other deployers and examine the provider’s history.
“Design the software, the kiosk, the service aspects and the service plan for both Soft and Hard service needs all at the same time,” said Frank Olea, CEO of Olea Kiosks. “ And as time goes on, monitor your approach and adjust as needed. Don’t go it alone thinking you’ll figure it out when it happens. We don’t jump off cliffs and think about a parachute after the fact.”
The World Wide Web turns 30 this year, and to celebrate three decades of utter chaos and brilliance, CERN developers and designers have created a version of the original WorldWideWeb browser that can run inside a modern browser. What, you wonder, is it like to surf the original web? Well, give it a try here. It’s kind of a pain!
Honestly, surfing the web with yesteryear’s technology sorta sucks compared to using the fancy browser you probably have open right now. The software that powers this great communication tool is constantly evolving and improving, making it easy to forget that the earliest versions of online were dull grey boxes of text. The original proposal for the World Wide Web, published by CERN scientist Tim Berners-Lee in March 1989, would lay the groundwork for a rudimentary “web” of hypertext documents that could be viewed through a “browser.” The very first browser application, “WorldWideWeb,” was developed on a NeXT machine and launched in December 1990, a few months before the project went public. This is the browser you can test out for yourself, again, right here.
Kiosk History Browser – The Original WWW Browser Turns 30 years old was last modified: March 2nd, 2019 by News Editor
While it’s hard not to roll your eyes at voice assistants getting added to every single thing in the smart home, a Los Angeles hospital is actually putting Amazon Alexa to good use. About 100 patient rooms at Cedars-Sinai will now be equipped with Amazon Echos to help patients and caregivers interact more efficiently.
The pilot program runs off an Alexa-powered platform called Aiva. Now, patients can easily say things like, “Alexa, change the channel” or “Alexa, tell my nurse I need to use the restroom.” Some requests, like turning a TV on or off, Alexa can handle on its own. Others will be sent directly to a caregiver’s cellphone. And, probably the most helpful feature for healthcare providers is that the Aiva platform will be able to send requests to the appropriate type of caregiver. So while a nurse would get any requests for painkillers, a clinical partner would get bathroom requests. According to Cedars-Sinai, requests that take a while to fulfill would then get bumped up the chain of command.
A continuation of the process at the VA for the check-in kiosks continued. An RFP for 40 units was issued in September and the VA decided to sole-source the RFP to Vecna, the incumbent vendor.
Some of the reasons they decided to sole source according to VA
The needed timeframe was too close to do additional testing
The magstripe, thermal receipt printer and insurance card scanner could not be reconfigured except by Vecna.
It’s clear that we are disappointed that the VA feels compelled to invest in a proprietary solution especially given their EHR. With over 6500 units installed paying $7500 a unit for mostly industry-wide hardware is unfortunate.
There was no visible effort to actually increase competition or conduct market research checking with the other bidders or of the Association. KMA contacted the contracting officers and pointed out several areas of concern including ADA and accessibility nature of the current design. We did not get a response. We do note they read our email.
As far as we can tell from UL resources, these units are not UL certified.
Below is the official justification document (4 pages) though it appears the final page(s) have been removed.
Our guess is that time of need weighed too heavily on them and that they really had no choice. At some point the VA facility will be completed in Denver (albeit a billion dollars in cost overruns) and maybe we can see the kiosks there.
Xerox on Feb 27th announced their new “Print Kiosk”, only it isn’t really a kiosk in the usual sense. It appears to be more user friendly multifunction printer that also allows for pay-for-use with the usual wart-style POS terminal. It does include an embedded 10″ touchscreen (Android tablet?).
Still, if we were running a coffee shop like Starbucks in Vegas or Chicago business district we might be tempted. Many people do consider Starbucks to be their remote office.
Unlike traditional coin-op print and copy solutions, the Instant Print Kiosk delivers the self-serve document processing capabilities today’s fast-paced users demand:
Walk-up printing, scanning, copying and faxing of documents in virtually any format.
Unparalleled ease of use.
Complete compatibility with common mobile printing applications.
On-demand access to Dropbox™, Google Drive™, SharePoint™, One Drive™ and EFI™ PrintMe® cloud locations.
Flexible, card-based payment options, including Blackboard and cbord student cards.
Productivity On Demand
With superior performance across all functions, the Xerox® Instant Print Kiosk keeps walk-up users’ jobs moving quickly without hassles. That means more revenue for kiosk owners.
Up to 55 ppm black and white; up to 50 ppm color.
Exceptional color quality up to 1200 x 2400 dpi.
Dual-head single-pass scanner simultaneously scans two sides at once, up to 133 impressions per minute and up to 600 x 600 dpi.
10.1” color touchscreen user interface with easy-to-use icons for copy, print, scan, fax.
Print Preview lets users confirm the accuracy of their print jobs before completion.
Payment card reader integrates FreedomPay and EFI™ Self-Serve AdminCentral pricing, reporting and secure payment system.
XMediusFAX® cloud fax service enables fast, secure faxing with no analog phone line required.
USB thumb drive port for print-from and scan-to capability.
Front door for securing consumables.
Office Finisher LX provides more output options, including 2,000-sheet stacking; 50-sheet, 2-position stapling; optional hole punch.
Instant Print Kiosk Self Service
Instant Print Kiosk customers serve themselves with easy print/copy/scan/fax functions. And with EFI™ Self-Serve Admin Central — a cloud-based management portal — administrators have central control of Instant Print Kiosks, wherever they’re located. EFI Self-Serve Admin Central manages payment-card authorization services for all devices with the included FreedomPay card reader, and enables secure credit card payment with chip authorization and P2PE.
Editor Note: Originally published Feb 25, 2019 – article link
Telehealth Kiosk Market Report 2019
Telehealth kiosks are expected to become an essential part of a healthcare system and programs in the future. Telehealth kiosks allow health care professionals to treat patients at distance using telecommunication technology. Telehealth kiosk outfitted with telemedicine capabilities such as telephony and video conferencing with healthcare providers. Telehealth kiosk can lower healthcare costs to the patient and reduce visit and wait time.
Telehealth kiosk has tools and capabilities such as store and forward diagnostic data and report. This capability of telehealth kiosk help to have access specialists anywhere. The systems have tools to track vital signs and other health data which is more beneficial for patients. Telehealth kiosk could reduce the number of transfer between one facility to another off-site medical facility which is helpful in reduce transportation cost and provide early diagnosis. Telehealth kiosk is designed to meet specific healthcare requirement in one in all solutions. Telehealth kiosk has features such as medical devices for clinical examination such as the stethoscope, Spo2 sensors, and blood pressure monitor. Telehealth kiosk is also available with special features such as ADA assistance devices for deaf, blind and limited mobility patients.
Telehealth Kiosk Market: Drivers and Restraints-
Increasing need of urgent care medical service expected to favor the demand for the telehealth kiosks. Technological advancement in the medical industry expected to impel the growth of telehealth kiosk market. Increasing demand for telehealth services in rural and urban areas in an advantage of minimum time duration is a major driving factor of telehealth kiosk market. Evolution and advancement in medical data transferring through telemedicine systems propel the growth of the telehealth kiosk market. Telehealth kiosks are gaining popularity in developed countries as high demand for healthcare cost reduction. Rise in partnership with manufacturers and hospital and pharmacies for telehealth kiosks are expected to favor the growth of the telehealth kiosk market.
In July 2018, Rite Aid Pharmacies signed a deal with California-based telehealth provider InTouch Health. Growing use of telehealth kiosk as the digital pharmacy is a major factor expected to boost the growth of telehealth kiosks market over the forecast period. Telehealth kiosks are able to administer the limited number of common medicines. Strong reimbursement policies for telemedicine have also favored the growth of telehealth kiosks market. However, the lack of trained manpower to support telemedicine and medical education expected to restrain the growth of the telehealth kiosks market.
On the basis of application, telehealth kiosk market can be segmented as:
Vital Sign Monitoring
On the basis of the end user, the telehealth kiosk market can be segmented as:
Telehealth Kiosk Market: Overview
Telehealth kiosk is very helpful to provide healthcare facilities to rural and remote areas. Telehealth kiosk is beneficial for emergency and critical care situations, to provide access to healthcare services and reduce the cost of patient transfer. Telehealth kiosks are the better option for the overcome shortage of trained healthcare professionals and provide cost-effective medical consultation
Telehealth Kiosk Market: Region-wise Outlook
In terms of geography, the market has been divided into seven regions including North- America, Eastern Europe, Western Europe, and Asia- Pacific excluding & Japan (APEJ), Japan, Middle-East & Africa, and Latin America. North America is the most dominating market for telehealth kiosk market due to increasing partnership and investments in telemedicine sector and government initiatives for healthcare cost reduction. Western European expected to contribute second largest revenue share in telehealth kiosk market due to increasing adoption of telemedicine services, technology advancement, and increasing need for emergency consultation. The Asia Pacific excluding Japan telehealth kiosk market is expected to gain a high growth rate over the forecast period due to increasing healthcare spending and increasing digitalization. Increasing public-private partnership for the advancement of healthcare infrastructure, information technology, healthcare services expected to favor the growth of the APEJ telehealth kiosk market.
Example of some market players participants in global telehealth kiosk market identify across the value chain are American Well, Olea kiosks Inc., Computerized Screening Inc., H & S Quality in Software SpA, AMD Global Telemedicine, Inc., InTouch Health, Computerized Screening Inc., ZIVELO Inc., and others.
The Good Times Burgers & Frozen Custard at 2095 South Broadway is using an artificial intelligence system to take drive-through breakfast orders, according to a news release. The artificial intelligence company, Valyant AI, is based in Denver and said their deal marks one of the first in the world for this type of business-focused technology. The new system will help Good Times during peak hours when speed is a priority. Quick-serve restaurants earn nearly 70 percent of their business from drive-through customers, the release stated. If a line of cars stretches too long, potential customers are likely to drive away. That is where Good Times hopes artificial intelligence can step in.
NEW YORK — Facial-detection technology that Amazon is marketing to law enforcement often misidentifies women, particularly those with darker skin, according to researchers from MIT and the University of Toronto.
Amazon’s website credits Rekognition for helping the Washington County Sheriff Office in Oregon speed up how long it took to identify suspects from hundreds of thousands of photo records.
Mystery Facial Recognition and Taylor Swift Solved
Brian Becker, head of marketing at ISM Connect, told Gizmodo in an email on Friday that Swift’s tour used the company’s tech. When asked if ISM Connect had supplied its kiosk to Swift’s Rose Bowl show, Becker responded: “Yes, Taylor Swift’s tour used ISM Connect technology to improve the fan experience and the safety and security of the event.” Becker also detailed how the surveillance system, called FanGuard, worked:
“We positioned large screens at each of the entrance points in the venues that hosted Taylor’s tour. We were contracted to support security for the tour and on-the-ground venue teams. Each screen also included smart cameras designed to identify only those individuals who present a security risk based on pre-existing information. The cameras are used to reliably identify persons of interest and improve safety. This included known stalkers who might threaten Taylor Swift or present a threat to fans attending the event.”